Jackson Hewitt Reviews

I recently had my taxes done with Jackson Hewitt. 3 retirement incomes, no itemization. Took over 2 hours. Tax preparer tried everything she could but the codes she was given didn't work. The card reader would not connect to the computer so I had to go home, get my checkbook & return to make payment. The next morning the company ringed my phone at 5am to complete a survey. Really?

So kind and helpful. Like to have her back next year. I really like her and hope she can be there every year so please have her back every year. Thank you. Praise. I mean what more can you say about Jessica? She said she's a real nice sweet lady. She's outgoing, outspoken. I love her smile. Like I said her personality and how she treated me and she helped me through a lot of stuff today so I appreciate Jessica and I would like to see her again next year and the year after that.

Tonya Cullins ** helped me to prepare my taxes and she was very polite and helpful with all my question that I had. I recommended that if you want a good tax return to go to her for your taxes. She is also quick and fast with preparation.

OMG! Don't go here! The serve card they issued me was a disaster. Nobody could be contacted on a Saturday. The preparer who did my taxes at the Walmart site could not be contacted for my questions. The main office is a disaster of numbers that nobody calls you back on. Don't put yourself through the misery of paying $400 to a company that can't even be contacted to fix their mess up.

I went to see Micheal at 350 Walmart and he was awesome. He made me feel comfortable and confident when file my taxes. My favorite part is when I told him I try to do it and explain to me why I was having problem and it was just an awesome time. I'll be back next year to see him

They advertise they do not do a credit check same day guarantee! Charged me over $700 to do my taxes I already did myself but I needed the refund advance so much! They denied me in a second when I have a $4,000 return with no explanation nothing! DON'T GO HERE. THEY ARE LIARS!

My husband and I have always used TurboTax to file our own taxes but this year has been hard and are in a difficult place and decide to go to Jackson Hewitt to apply for the Free Rapid Refund (which we were charged $54 for). We were charged $567 to file for them to get my Social wrong. Which means we were denied the refund and now have to file an amendment and are no longer eligible to reapply for the advance. So not only they cost us the advance but now it will take even longer to get our refund because it has to be amended. We are going to lose our home because of this AND STILL HAVE TO PAY THE FEE. I am livid and need advice on what I can do.

Josh was awesome doing my taxes the first and second time. Was understandable and got it done right. I recommend. I go there every year. The lady are awesome. Love my kids. Go get your taxes done there. You won’t regret it.

First year using this company and it wasn't so much the technology behind it but the people implementing it. If you are located in the Greensboro NC area stay away from Pyramid Village. From the workers to the manager. The names escape me so I don't wish to insult anyone with a wrong name but the customer service is non-existent. Self accountability, informative council, and basic bedside manner is null and void. I'm not going to bore the reader with my specific situation but I will give a friendly warning to anyone attempting to use this company. Make sure you do not go to the one at pyramid village in Greensboro.

She made my filing so easy like she does every year. I’ve been filing with her for over 5 years now and is the best at what she does!!! If you ever come to JH SM she is the person to see. Thanks Debbie ( Deborah **).

Knowledgeable tax professionals. Personable and gives warm and trusting service. I've filed my taxes with JH 3 tax years and it's always been fast and easy. Thanks Jackson Hewitt! Keep up the good work Monica!

My husband and I always used Free Tax USA to do our taxes. The most we ever paid was $14.95 on our state return. We usually had our money in 7 days once the IRS starting to accept returns. This year we really needed the money immediately. We went to Jackson Hewitt to get an advance and we paid $500 for a $500 advance on a $6500 return! They ripped us off so badly! Don’t use them for your taxes, they are crooks!!!

Had a real good service with Jackson Hewitt. Judy ** did a great job on my taxes and went step by step to explain everything. Thanks Judy for everything and I appreciate your help and hope to be able for your next year

For tax year 2021, did not file my RITA taxes, despite telling me otherwise. Now, I get a notification, in July 2023, that I'm delinquent. Very unprofessional. Tax preparer was late, brought her infant, distracted by cell phone, etc.

I should have read the reviews! I sat there while my "tax preparer" scanned all of my documents and plugged in numbers. He reminded me that he was just that...someone to prepare my taxes... nothing more! HE reminded me that what I hand him is what he puts in and is not responsible! That is something I could have done myself and should have. He told me that I owe the amount I owe but should think about what I earned. Maybe I should save more! Really!!!! Getting you the best tax return, owe or not, should include some conversation.

Every year prices are awful. We would not have gone this year but I received a code for half price. When the girl said it would be $500, $ 347 with a discount we were outraged. We are seniors who take standard deduction and have $1200 a year rental income. They gave another discount and we paid $275. I would hate to know what they would charge if we showed deductions. We will not go back because it is a total rip off.

On Feb 11th I had my taxes prepared at Jackson Hewitt. They charged me for a service I didn't ask for. I've made many calls to J.H. since asking for a refund. NO ONE WILL HELP ME. Staff inexperienced.

I scheduled an appointment, showed up, and the door was locked. Waited a bit, called customer service, who told me they took a personal day without telling me or rescheduling. They helped me make another appointment. The day before, I get a message saying my appointment was rescheduled to a random time, that I did not choose. Having my appointments cancelled and rescheduled without contacting me first is infuriating. I will never attempt to do business with them again.

He made me feel comfortable as we got things ready. Engaged with me as well as was ready to get me the best refund possible. Very professional and knowledgeable. He also shared a special discount because he's granted 2 a year. Absolutely fabulous.

Reshon ** is a great tax advisor. She went out of her way to give extra help since my husband passed away in December. I hope that Jackson Hewitt gives her some recognition for everything she does. She truly deserves for all she does going above and beyond to help people. Sincerely, Shelley.

I scheduled an appointment to have my taxes done by Jackson Hewitt. I wound up having to schedule 5 appointments and go through 3 tax preparers just to have my taxes done because the first two preparers refused to do them. They even took out $430 for their fees. I've tried to contact the company many times to get a refund of this $430 and still have not heard anything at all. Very unprofessional. Very disappointing.

Jackson Hewitt software could not handle my situation. I moved in 2022 and therefore was a partial year resident of my current state. The software could not handle this. There was no way to turn off their computations for the state return. The software could also not handle Qualified Charitable Donations so kept charging me tax on my donations even when I was entitled to the exemption. So, the tax total they produced was $3000 more than I actually owed. It forced you to take the numbers off your 1099 forms which did not show the QCD amounts. Evidently, the brokerages do not want to be liable for the non-profit status of the donation recipient, so they ignore the donation.

Have been coming to Kris at the Bedford, Tx (in Walmart) location for about 4 years now. She is the absolute best! Explains everything so we understands! She also makes something that usually isn’t enjoyable and very enjoyable experience!

After four visits to Jackson Hewitt my taxes were not prepared correctly. I go from a $2,000 return down to zero because somebody does not know how to do their job in complete training. I don't understand how you people can mess something up.

I worked with a tax preparer name Jodi, she told me she will try to get me back close to 7,000.00 and plus a cash advance. I qualified for 300.00 for the first cash advance but would get 750.00 for 2nd cash advance. So several weeks later I had the rest of my documents submitted remotely due to being sick. My tax preparer Jodi told me it was alright and she can file my taxes without me being present.

I sat down, told the woman I was upset that HR Block charged me 400.00 for my taxes. She never told me she was going to charge me 581.00. I’m a single mom, I own nothing. This was insane. And robbing me.

I just got done filing my taxes with Jackson Hewitt and I’m just plum sick, they charged me $800 to do my taxes which I could have done at any other tax place and I would have got $1000 more on my refund.

The 2022 season for the early refund and dance started on December 12th 2022. Well I went in today December 13th 2022 with my pay stubs in hand all documentation. I've been a customer of Jackson Hewitt for many years. Everything went through very smoothly and was told right off the bat by the tax preparer aka the office manager whose name just happens to be Candie that was approved for $1,000. Now I have never been denied an ERA so being approved was pretty much expected. Well the following day December 14th 2022 I get a phone call from the bank and let me clarify that Jackson Hewitt no longer uses they switched over to some POS place and I'll explain why I say that. So anyways I called the bank. They tell me I've been red flag because my Experian report is locked. Well no duh...

I would have given 0 stars if possible. This has been the WORST Experience ever. I would NEVER recommend this company to anyone and have shared this experience in person to everyone I know. I scheduled an appointment in early February. When I arrived at the closest office near me, I waited 30 minutes and no one showed up. When I finally got through to a person via phone to ask what was going on - they were 200 miles away and had no idea what was going on. I then called another JH office, made an appointment, worked with a specialist (Dwight). We decided to wait to file, per the agent's suggestion because he said it would be cheaper in a month. The agent kept all original paperwork.

I completed my taxes on 4/15/22 at the Jackson Hewitt located in Walmart at Green Acres Mall with Tax Preparer, Silton Grossett. Whenever I’ve filed my taxes, it takes about 1/2 hour to 45 minutes. It took Mr. Grosset 5 hours 45 minutes to complete my taxes 12:58 PM - 6:46 PM (timestamp from Google Maps). He was extremely slow at no fault of my own. I had all my documents ready. He made several mistakes and had to go back to correct. Initially, I was told I would be getting back $5500 refund, then after he received my payment, he changed the refund amount to $1839 because he said that he made a ‘mistake’. He had to make a few phone calls for advice. He also missed my property taxes for the year. This was verified by another Tax Preparer/Reviewer from Jackson Hewitt.

My first and last time using JH. I was charged $534 in preparation fees which I’m still unclear as to what exactly those fees were for? The rep wasn’t very experienced she had to keep asking her colleague questions. What’s more, she told me the amount of my refund but what I actually received was nowhere near. In turn I called the office spoke with mgr. He rambled some explanation as to why and when I asked about the fee he stammered all over himself stating it was for preparing your taxes. I will not use JH again nor will I recommend to anyone. I’ve never experienced anything like this before and was definitely overcharged for the poor service I received. A total rip off…

The reason we chose this establishment was because of the $100 discount for new clients. I explained the cost of the other preparer and stated we did not want to spend that much. The preparer was very personable and she explained everything about the W-2. We get to the end of our appointment when the paperwork was printed out and saw that it was 100 more than the other one and the total was $600 for 20 & 21 for a single person with no additional forms, no deductions. That is absolutely ludicrous. They get you with the $100 coupon. I will never be back and I suggest you do your research before choosing them.

Why do we have to give even one star? Don't ever go here. It cost 349.00 to do my taxes and another 100 in fees. I have no allowances, single one W2. It's a scam. Save yourself a headache and stay away.

I went there about 1044 on 2/26/22 at the Seabrook TX location. I walked and instead of good morning or a hello. It was I just got here. My system is not even up. It was not only what she said but the way she said it. I will not be returning to that location. Some people should not be in customer service.

Have used them for years and this year has been the worst! 1st the women messed our taxes up (she did admit that), we paid $800 in fees which is triple than any other year! They have a guarantee that states you get the biggest refund or you get your fees back plus $100!! Complete lie! We showed proof of other tax agencies who could of got us more back! Jackson Hewitt does NOT honor that guarantee! Trying to get any assistance is impossible! We have called every number, escalation, created a ticket and nothing! It’s wrong to advertise a guarantee you don’t even honor! And highway robbery to charge $800 and then mess up our taxes! Never will go there again! Crooked!

I went to Jackson Hewitt this year. I always get $3,500 for the advance go big go home alone and this year it only gave me $1500. I don't understand why different this year. I've been very upset about this whole situation that I'm getting very aggravated and you go up there and like oh it's the well how come I got it for the past 4 years and not this year? Don't understand.

Jackson Hewitt is doing my taxes every year. They making filing my taxes easy and they are helpful and they like to care about people and want to help them out because they care about I haven't been to Jackson Hewitt in years. I will be going back every year. They help me better than any tax payer

The tax preparer walked in and said, "I’m here," she was short with every question I asked and seemed like she did not want to be there. When she finished my taxes she told me it would be $453 to file them! I asked why so much for a simple 1040A, she really had no answer. I took my documents and left. This place has poorly trained agents, no customer service skills and prices are a ripoff. I did my taxes on TurboTax and paid $160. Will never go there again.

This is my third year using J.H. services located in Walmart, Nottingham, Trenton, NJ. Their representative is fantastic.. extremely knowledgeable and professional. Friendly and courteous. I am extremely satisfied with his services. Thank you Craig **. You are a super asset.

Kathrine, you might not be the pro!. But I rate you five star. Even tho you're not one of the pro!, you help me out today with my tax return and I'm really excited because of what you've done today. All the outcomes I see in you working today are valuable... You spend your time trying to helping out customers daily. Thank you once again and you did a well job today. Keep it going.

Yolonda that work at the one on Ellis in Jackson, MS was very kind and helpful. Thank you! She took her time to explain things I didn’t know and I will see you next year. I been telling others about it as well so hopefully would bring more customers.

I had my 2020 taxes prepared at the Boothwyn office in 2021. I received a letter stating my local taxes were not filed. When I spoke to the tax preparer he stated Jackson Hewitt will not fix the error. Now I have to pay for my local taxes prepared and pay the penalty for an error that Jackson Hewitt made and won't fix. This was my first time and my last. Their tax professionals are not professionals.

It was a fast and pleasant experience. She was very friendly and professional and made sure I got every tax credit I could and made my experience very nice. I will most definitely be back in the near future.

I paid Jackson Hewitt a lot of money to do my taxes because they're guaranteed to do it right, hahaha yeah right.. They filed for me in April of 2021. It's now November 2021 and still no refund.. After about 6 hours today on phone with IRS and IRS advocates I finally got an answer.. Jackson hewitt forgot to send the proper paperwork even after I took them back the letter I received from the IRS and what papers they needed. They still failed to fill out the proper paperwork again..so now only after I sent the proper work again will I receive my refund in 120 days..2 more months,, so that will be after Christmas or hell maybe even next year... DO NOT TRUST JACKSON HEWITT. IT'S A ** GUARANTEE. THEY DIDN'T FIX **.

Horrible as Hell. You guys charge me hundreds to do my taxes do my income tax for me. However, you guys make a mistake and I get penalties to do a payment amendment. You guys said you will cover the interest that will be charge, but when I went to hand you guys the paper the IRS send me, you guys did not even seem to care or even pay the interest. Instead, IRS even send another bill at me with a higher interest than before saying that I did not pay the interest when you guys are the one who is suppose to take care of it. Is this how you guys treat your customers when you guys make a mistake? It is just about $13 interest at first that you guys have to pay the IRS instead of me for your mistake, now it rises to $36. I can't even contact you guys since it's on a machine that does not even gives me an option. Seriously, I felt like I got Scam by you guys for 4 whole years asking you guys to do my income tax.

Due to Covid and time constraints I ended up at local Jackson Hewitt. I have very basic taxes but was having trouble getting IRS to acknowledge my free file return. My normal family firm charged me $64 for a more involved return last so I had the idea this would be about the same. It wasn't. I was charged $318.00 and if I had the money taken out of my tax refund it would cost $49 more. I obviously was upset and the preparer couldn't tell me why mine was so much. Later, on a few websites I found that a 1099R is 300.00 but mine is just plain income, no deductions, no schedules, no savings or IRAs just monthly income from early retirement (I was laid off). All she had to do was take standard deduction, check the tax table, and subtract to get refund or what was owed. That's it. They never told me or showed me prices. Ask them before they start on your return! This is a J.H. that's been in business for years and you get to their info through the website of the parent J.H. company.

Jackson Hewitt filed my taxes last year. They messed them up. Had to get someone else file an amendment. Jackson hewitt said they would return the fee I paid over a month ago. Still no refund. Getting runaround. Dont waste your time or money.

I went and did my tax return married filing jointly and when the return came American express serve card denied me any right whatsoever to our account. I called Jackson hewitt. They wouldn't help then came our stimulus. I was denied any right to it as well. So overall I was given what little my husband allowed me to have and nobody would help. Jackson hewitt basically said, "Sorry." Wouldnt even attempt to correct. I feel as if my taxes and stimulus wasn't both stolen.

I drop my documents at West Lafayette, IN. It has been a month and nobody has got back to me. Jennifer also has not returned my phone calls at least two times. Very unfriendly and very irresponsible service.

We took my boyfriend's taxes that they charged $50.00 for last year. Pedram spent close to 2 1/2 hours working the keyboard before announcing we would have to pay $386.00! WOW! When asked why it went from $50.00 to $386.00 Pedram couldn't answer. Claimed "It's the software". Claimed he was texting a manager to request a discount but no answer. My boyfriend's on Social Security with 2 forms ONLY! We went home and went to the IRS website and did the tax preparation for FREE in less than one half an hour. Taking advantage of disabled people is a disgrace. They should be fined!

I love Jackson Hewitt because they offer the tax advances, one with a fee and one without, and a smaller one as well. I used 2 out of 3. This really helped me at the beginning of the year, what with Covid-19 drama and all.

Due to my anxiety level & me being mentally exhausted beyond words, I'm unable to repeat every single lie, mess up, disrespectful manager, no knowledge employee, hours upon hours, & the feeling of someone just robbed me. I can't tell you 1 time I've ever had a single issue since the first year I was of age to file until I came here. Always go with your intuition b/c had I done so I wouldn't be here severely stressed, angry, and feeling defeated. Literally had to leave after spending 4 hours of misery for her to complete a very simple 1 person hoh w/ dependents, & 1 job with 2 w2's (2 positions at work) & her telling me it would be around 200 (she used JH site) then when completed turned into close to 900 (she made sure she did everything right on their estimator & was just as puzzled as me but didn't know why)!

My tax preparer Stephanie is awesome! She is thorough and answers all my questions if she doesn't know she will go find out! She goes the extra mile for her clients. Hope she prepares my taxes again next year!

Jackson Hewitt didn't tell me that if they used my 2019 earned income credit and child tax credit I wouldn't get my refund for 6 to 9 months so now my electric will be shut off. I will never go through them again. This is the second time I've not been able to get the money I needed to survive because of them. They should give me the money and wait the 6 to 9 months to get it themselves.

Had taxes done at Walmart in Palm Springs done. Was to receive tax preparation credit for $50.00. She had previous years of preparation for less money and did not give me credit. Asked her and said I should have reminded her before she hit send. Oh well, too bad. She was very stoic, no personality. Not friendly at all. Will use another tax preparer next year and not make any referrals to my local neighbors.

$664 DOLLARS TO FILE TAXES *I think it's important I share my experience*. Before I begin I want to advise prior to making a apt the office was already aware of what situation I needed help with. And I'm sure there have been situations like mine with previous clients where in the end it ended up costing the taxpayer higher because of whatever needed to do done. So in no way was I looking for anyone to tell me "Hey it's gonna be $664 to file up front". How would they know? But I was expecting Kristy ** to advise when I came to her prior something on the lines of "hey I've seen this in similar situations this. Could be a bit costly" but no. That would be too honest I guess.

Decided to use [popular, so I thought 'reputable'] Jackson Hewitt Tax Preparation Services (setup in Walmart stores) to prepare my 2018, 19 & 2020 taxes this year. JH tax preparer [S.S. in Claremont Florida] did my 2018/19 returns, for which I was only going to get back $182, for which S.S then asked me how much I could afford to pay for her preparing the returns, which completely stumped me because I went in with the prior knowledge that the preparation fees were PRESET from $29.99 to $84.99 depending on the simplicity or complexity of the return.

Is the office I was at.

Leanna ** is by far the sweetest person that I have ever had do my taxes. She always has a smile on her face and is extremely knowledgeable and helpful. She makes filing taxes a fun experience. This is the second year in a row that I have gone to her and I won't be going to anyone else as long as she's still working here. Filing taxes use to be a time consuming headache and a hassle but now it's a easy and fast experience that leaves me feeling accomplished with one less task on my to do list. So thank you to Mrs ** for making filing my taxes a pleasant experience.

As soon as you walk into this office, you are greeted with a smile, a great atmosphere, very professional staff, and very knowledgeable, with all products and services, very informative and helpful in every aspect of being of service to their customers. A very comfortable experience.

The person that did our Federal taxes did them WRONG!!!! Had to wait 4 months to find this out by getting a letter from the IRS, then had to make an appointment with another office 40 miles away from where we live, to have that person pretty much do our taxes over again the right way, took over an hour. Also our return was a lot less because of her errors. NEVER AGAIN WILL WE USE JACKSON HEWITT. DO NOT RECOMMEND.

Preparer was improperly trained and neglected to file paperwork on health insurance. Caused IRS to kick back return. I had to fix problem myself as my calls were never returned. Had to pay for bad job.

Worst experience of my life. I was charged $1,000. They had my information wrong. Held up my taxes. My address was wrong. I will never ever use this service and when I advised they messed my information up I was not compensated. They still wanted me to pay extra money after they messed up my taxes. Worst experience. I would not recommend this to anyone that I know.

This company is unbelievable. In early February, 2020, I went into Walmart in Castle Rock, CO to have two years of taxes amended 2017, 2018, and 2019 taxes done. I had always done my taxes on TurboTax but didn't know how to amend. It took nearly 7 hours to get them done because the gentleman doing them didn't know what he was doing.

I used Jackson Hewitt Tax Debt Resolution Services to handle an issue that I was having with the IRS. I could never get a straight answer on the best situation to remedy my outstanding tax issue, nor could I ever get a straight answer related to cost involved. The several employees I spoke to within the organization were all rude and condescending and very unprofessional in questions asked. I did not speak to 1 employee within the group that seemed to have any tax background or tax audit experience. I would stay far way from this provider, and save yourself the headache and hassle.

The Jackson Hewitt office in Katy, Texas on Franz road where I have been filing taxes for the past few years was unable to help me when I went in with questions this past week and could care less. I was told to wait in my car. This was the worst treatment And I had on a mask. I have paid over 500 dollars to file my taxes with your company since 2014 and had a few questions and this was the second office I had visited and no help was given. I will not be filing my taxes here next year and both ladies need customer service training.

After paying Jackson Hewitt over 500.00 dollars to complete my taxes 2019 I find out that you cannot call to get clarity about your taxes even after PAYING 500.00 for 15 of their time. When calling I was told "We can't help you" and was hung up. Thanks for being such an unethical company. I truly pray that others do not fall victim to this scam as they do not actually provide a service. Worst tax Company and they employ others with unprofessional customer services still who lack the ability to provide the service that you pay hundreds of dollars for. I would not recommend using Jackson Hewitt for any reason.

I usually use H and R Block but decided to switch. Since the Covid-19 crisis I found how greedy all tax preparation companies and the banks the associate with are. When looking for my stimulus checks I kept getting either no information or conflicting lies. The truth is the answers were in the contracts we all signed and they simply did not want the truth to get out till it had to because it would have stopped many people from continuing to use their products. Not to mention anyone they roped into using them after all this had started coming to light had got stuck in worse positions the me and others like me, which were millions.

Me and my girlfriend decided to use JH to do our taxes this year, regrettably. The woman who prepared out taxes was nice enough. However, a few days later when we went over them, we noticed that we were charged about $800 to do them. Outrageous! When we called to find out why we had been charged so much, the lady said "she would look into it and get back to us" and never did. Once we found out we would be getting stimulus payments, JH customer service told us they were "99%" positive it would go on our ridiculous AMEX serve card we regrettably elected to receive our tax refund on. They lured us in with the line that we could get an advance (that we were declined for) and our taxes would get to us faster (which it didn't). Now here we are, STILL WAITING for our stimulus check and neither JH or AMEX answers the phone with any answers as to why we haven't received our stimulus.

Updated on 04/21/2020: The response I got from Jackson Hewitt was a simple one for most people but they put the wrong address in and it won't tell me anything. I can't change it. I can't do anything. Now I'm sitting here and eating food. Need to pay my bills and have no way. Thanks Jackson Hewitt.

I have used Jackson Hewitt for several years. They have been awesome until now, Every year they have charged me around $250 dollars to do my taxes. This year, $540. Evidently some of the offices are independently owned and have their own price structure. This office and several other offices in Arkansas and Oklahoma are owned by the same individual. They do not warn you of the high rate they charge. You don't see it until it's too late, after they have finished your taxes. Good bye JH, Never again.

Honestly charged me 500 to do my taxes but cannot give me straight answer as to whether or not my stimulus money will be put on my Serve card. I'm very upset because I'm out of work and need this money badly. I'm not the only one having this issue. The bank they use is Republic Bank who is telling me they will send my money back to the I.R.S.

I call J H because I needed help as all IRS office are closed as are J H office. I received a letter from the IRS about a problem on my tax return. I was yelled at and they (J H) told me they was not the IRS, I would have to contact them myself. I ask if I could get help, she said that they filed taxes not work for the IRS. I told her I paid $600.00 to get my taxes done and $35.00 of that was for a worry-free guarantee. I guess this is a lie. My husband and I have been using them for years and years but never again. The lady that did our Taxes was friendly, but I will never use them again. The only reason they got 1 star is because you do not have the choice of no stars. Very Very rude, she talked over me the whole time. I hardly had a chance to speak.

First of all, they charge way too much. Then, none of their staff could answer even the most basic questions about the stimulus package. No one seems to give the same answers if you can actually get a hold of anyone. I'm never using them again. I gave them a 1 star because I had to. Smh!

First of all the pricing on here is wrong for a family package, it is almost $800 to have your taxes done, for a standard deduction with itemization it's about 500, a minimal with no as we can any schedules is $400. If you are a 1099 employee it's $1,000 to do your return with them. They hide these fees by assisting your refund, they also charge an extra fifty bucks just to have the money sent to their account and then sent to your account because you're not paying for your return upfront. There is so much fraud going on there it's ridiculous.

I would give less than 1 star. First of all, they lost my w2 form. They charge way too much, there is no rapid refund. If you need copies of any documents, it is very hard to receive them because you can never talk to the same person, even if they give you an extension to call. You have to send emails to which they never respond. I will never use this company again and will never recommend them.

My husband made an appointment to meet with a representative and turned in detailed documentation to prepare our return. We were told it could be done in a couple of days. He made an appointment to return 4 Days later to review and sign the paperwork. During this time with concerns with the virus and the fact that they are located in WalMart we wanted to minimize our time in the store. When we arrived a different representative greeted us rudely and told us she had only just received our paperwork and the preparation had not even been started. I asked if we could return later after it was prepared and she said we should wait while she worked on it. When I voiced my concerns about waiting she said it was OK because they were an essential service. I am in the high risk category to get the virus, we had done all the necessary steps to minimize our time out. I was very distraught at her complete disregard for our wellbeing.

Went to Walmart. Had taxes prepared by nice young man, he suggested putting my refund on Serve Card, did not explain to me that I was going to pay to have this put on Serve Card, I would have much rather had it direct deposit into my bank. When I got home and read all of the paperwork, I tried to get in touch with the guy that did my taxes to reverse the issue, could not get a phone number that had a person to talk to anywhere, all recordings no real people, went back down next day to Walmart, different guy said he couldn't do anything about it and that maybe my tax prep could be denied and I could start over! Maybe!??? I will NEVER USE THIS TAX PREP AGAIN! The tax guy should have explained all options of getting my tax refund, but he made more money off of American Express for hooking me up with this stupid card! Never ever will I use Jackson Hewitt again!!!!

I went in January 2020, they filed my taxes, received an email on February 4, saying that my check was ready. I went there the very next day only for them to tell me that the check was expired!!! It is now March 26, I still do not have my check and they won’t give me any answer as to why!!! I STRONGLY urge you to NEVER use them!! I can’t get any answer and they always say they are waiting on their boss!! I feel something fraudulent is going on!! Do NOT recommend ever!!

My appointment was cancelled with AARP due to Cov-19. I remember seeing Jackson Hewitt sites in some of our local department stores. I went on my computer to locate the nearest office near my home. I found one less than three miles from my home. I called and spoke with Mr. **. I was able to get a appointment later that day. My husband and I were greeted by Mr. ** personally. After offering us a seat in his office we were offered water or soda. We had all our paperwork together. MR. ** went through the paperwork and worked on our taxes. He was intelligent and professional. His fee was very reasonable. He submitted our taxes electronically and gave us a copy. We will definitely have him do our taxes next year.

Thanks Jackson Hewitt, I turned in my packet before leaving on vacation. While on vacation, I received feedback concerning my return. My appointment was conveniently set during that call! Their whole process was excellent!

So I decided to go to Jackson Hewitt this year for my taxes because we weren't in a great place financially and Jackson Hewitt offered a 0% Apr No Fee refund advance. I went into the location in a Walmart in Napanoch NY. Mind you I have been doing my taxes online myself for the past decade at least. The whole ordeal lasted no more than 15 minutes! The woman asked me like 5 questions and it was done. She never told me how much I was being charged, never really verified much at all. Finding I was approved for the advance I thought all is well. That is not true at all. When I got home I looked over papers and found I was charged $600 in total fees! I was charged $600 in fees for a simple return that a woman spent less than 15 minutes with me!

First time I tried JH. Won't be using the location on Amy Ave in Louisville ever again. Tax prep person was so distracted, by his little girl in the office running around to additional either babysitter or family hanging out to answering his cell to buy a car, only to have my taxes not completed correctly, notified by the IRS that my State went from me receiving a large amount to me suddenly owing. How??? because said distracted tax prep person, didn't complete taxes correctly. Resulting in (get this) being sent to another JH location in New Albany Indiana (I live in Louisville) for someone to do an amendment? Really... Only to find out amendments aren't even looked at until July or August? I paid way too much to have my taxes completed wrong by a distracted worker, and rely on this service to be correct. Very frustrated and disappointed about this.

I have no idea how to get ahold of Jackson Hewitt and the complaint department to file my complaint. The MyJH does not help and they are rude. I can't get ahold of the office. They messed up my taxes, charged me over $500 for a simple return and still have not called me and the email provided comes back undelivered. I want a email address to direct my complaint to if possible and can't get it to this day. I want my money back for my filing fees. They take advantage of people by charging them at a 500% mark up.

The preparer never discussed price during the visit, only after everything was completed, They charged me 513.00 to prepare my taxes, and when I asked why he told me he didn’t know why It was so expensive! All he could do was apologize profusely, they never gave me a price upfront. I am a single mother filing head of household.. and I coulda got them done for much cheaper!! They are crooks!!!! DO NOT COME HERE!!!!

We needed our taxes back kinda fast. Wanted to file seperate. They tried to charge us over $1000 prep fee. Left us with no choice but to file joint. Now we got to wait 14 weeks for our refund but they sure took our whole $500 state check. Biggest bunch of lying crooks I ever saw.

We paid over 400 dollars to get taxes done and was told that we owed $7400.00 to the IRS. We had a CPA do an amendment, paid him $25.00, we now owe $2500.00. What a waste of money. Won’t ever use them again. RIP OFF.

I arrived in tears and left with tears of joy! I’m currently a college student and struggle to find peace within completing any task. When it came to my taxes, I knew in advance this would be the furthest from easy to accomplish. Thankfully, Brittany from the Ewing location came to the rescue and reassured me my taxes would be done successfully and pain free. I know I can depend on her and look forward to filing with her next year.

"Jackson Hewitt Promotions Coupons Walmart Pay No More. THIS DEAL WON'T LAST. Prices starting at $48, no more than $149. Pricing for Federal tax returns, including the most complex taxes.".... The last day for promo is March 15. I used their service today March 7, and I had to pay $500 for their service. I don't plan on ever using their service.

When I came in Walmart in Sterling, IL went to Jackson Hewitt. They provided me with all the information that I need. When I had questions they were professional about my questions that I have asked today. They had excellent customer service. Very Professional. Their prices were excellent. They greeted me with great professional manner and I was very well respected. They were very polite. I would recommend people going there first than any other tax service company existing. If you have any questions. They are open all year round for you 24/7. I love that in a business. Very highly recommended business.

I filed taxes with Jackson Hewitt and I got a good refund and my experience with the tax preparer was great but my fees were high. But what makes me mad is my taxes are being investigated and Jackson Hewitt won’t help me fix the problem. Policy is, "You file with Jackson Hewitt. We back you up and help 100 percent," but that’s not the case. They said I have to wait to speak to IRS and they can’t help and from what I hear I’m not the only one this year going through this. I will never use Jackson Hewitt again and yes feel sorry for the preparer bc they try to help and their hands are tied. But at least they try to help. The upper management is not. They want their money and the heck with the customers and what they need.

Store in Skiatook 18735 is the one I have been going to for the past few years. I have had Judy do my taxes and she is always very friendly, knowledgeable, and professional. I know my taxes are done correctly and have never had a problem.

They told me 94$ per w-2..I had 2 w-2 I was charged 778.00 and they didn't even tell me..I signed then asked and she told me it was too late...never go there!! They only charged me 300$ last year for the same thing...so every year their gonna go up 400$.

Went in for a simple return. One W2 and one 1098-T. Their estimate $100. Their bill $425. Unbelievable how dishonest they are! Stay away from Larkin Ave Joliet location. Terrible lying people will take advantage of you.

This year, due to moving, I needed the "NO FEE ADVANCE", to help cover expenses. I researched several Tax Preparers, visiting offices/calling offices, etc, before deciding on Jackson Hewitt (I've done my own taxes for over 10 years via "Turbo Tax" (Free)! Prior to my app't, I called, one last time, to verify charge. (I had a simple Federal Return, with "head of household", "1 child credit" & "unearned income credit". When I called, & explained EXACTLY what my return entailed, I was told (a 3rd time), my fee would be $48.00 TOTAL (which included NO FEE ADVANCE)!

I filed my w2s January 23rd and I still haven't received my refund. The IRS still continue to say my refund is processing like Jackson Hewitt have made some mistakes and the IRS must've caught on or seen some red flags which is making them take long to process. IDK. All I know is it said for those who were receiving the money on the card supposed to hit direct deposit between February 25th - 28th. I still haven't received mine yet. It costed $580 for the basic tax plan and I'm only $20 years old with a 5 month old. This is my first time filing. Many people received their taxes the same day it said it was gonna be sent out but noooo I still haven't received mine. If I don't receive it on March the second or sometimes next week I'm finna blank???? Don't go to jackson hewitt if you haven't filed yet. I prefer you to go to H&R block.

Chelsea, a recent representative from Jackson Hewitt in their North Logan Branch in WalMart conned me into filing my taxes by promising me the price would only be 200 dollars. I checked with her various times throughout our session, and was assured that 200 was the price. She even went as far as to telling me that I could not have my check mailed to me by the IRS because "they didn't do that anymore", and that I had to either have my check direct deposited or picked up at their branch. Having the check direct deposited or picked up makes it so they take the money directly out of my check.

Went in yesterday to get my taxes done. Had only 2 pieces of paperwork (w-2 and 1099R). They charged me $320!!! And they don’t tell you the price upfront. You find out after the work has been done. Jackson Hewitt are con artists!! Will never go there again!!

I trusted Frank at the Garland, TX office to prep taxes at the discounted rate we agreed to and get a refund advance. I had already prepared my taxes using Free Tax USA, but needed funds right away after an accident prevented me from working or driving. He used the Free Tax information I did myself, to complete his firm's paperwork. Then her informed me that I would be paying $452, instead of the $149 her word me. And I would not be getting an advance, because both of those promotions ended. I asked him why her didn't inform me of that before, because he know ahead of time that I had already prepared them for free. He said he was sorry, but there was nothing to be done. I feel sick that I have to pay them that exorbitant amount for something I had already done myself.

My husband and I waited at Walmart for 30 minutes. We had a scheduled appointment. It is not easy for us to arrange our calendars to meet together. No one showed up. Several Walmart employees said that no one has been there all day. When I called I was told that they have no idea why no one was there. They offered to make me another appointment at a different location. Very unprofessional!

I had my taxes prepared last year with this company in the Walmart on Ave B in Yuma, AZ. They did a decent job and tax preparer seemed knowledgeable. I was charged $270.00 and given a $100 Walmart gift card because I was a new customer. I was also promised another $100.00 gift card if we returned this year. Our taxes are simple, we are both retired with social security and pensions.

The tax repair were very patient with me. I didn't have all my paperwork. He talked very respectful to me and fit me back in so he can finish my taxes. So I'm saying if you want a respectful tax person stop in at the Walmart at the Fond Du Lac location.

They don't do your taxes right and they hella unprofessional and the owner cussed me out cause they didn't do my taxes right. They get over on ** people and they need to close the establishment until they know how to talk to people and do taxes right. Run for the hills. They gonna ** your taxes up and you gonna call them and they gonna cuss you out for nothing just cause you want what you worked for done right. They a piece of **....

Jane at the Hanford Jackson Hewitt has been doing our taxes for 4 years now. She is very professional, good communicator and does the taxes 100% correct. It is always a good feeling when we leave the office knowing that our taxes have been done correctly.

I got charged 790$ to file a basic tax return. Are you serious!! I went in to file. Got the early advance but got denied for the second half because the agent did an incomplete application even though they charged me an advance fee then they are taking literally half my refund just to file a basic return. And I file with them every year but after this never again.

Don't go to Jackson Hewitt for your tax returns! They spent 3+ hours doing our taxes and then charge us an outrageous amount for their "services"! We called ahead of time and asked what their rates were and they said they couldn't tell us until we filed. When I called to talk to somebody afterward, she told me "you had too many papers and that's why the price was so high." When I asked what they charge for each piece of paper she said she didn't have that information. I tried calling their main number from their website and of course its an automated message. They don't have a specific "number" to push for questions or complaints but it said for all other inquiries press "4". I pressed "4" and it said it was an invalid response. There is no other phone number to contact them by an no email address which tells me they don't want to hear your complaints. Well you can bet I will never go there again and I be telling everyone I know not to go there either!

I would have given less than 1 star if I could have been going to Jackson Hewitt’s Ocoee FLORIDA location for 12 years. This year I did not use my usual preparer as she was not there. The person I used seemed very unsure about what she was doing with a particular portion of my tax return. I just didn’t feel comfortable when I left. My brother prompted me to have it looked at elsewhere and lo and behold I didn’t owe as I was told I would. I actually should have gotten over 3000 back. The preparer also was astounded that I was charged nearly $500 for my return. Now I have to pay another $400 to have their return fixed! So I will end up paying 900 for my simple tax return that could’ve been done right the first time and run the risk of being red flagged by the IRS! I am livid and they’ve lost a long time customer!!!

I went to the Jackson Hewitt in Beaumont, CA, never again. There was a man with an accent that was working. I wanted to get the advance and I did because I needed the money. He issued me a check but with no stub. I want to know my fees. What is he hiding. Be careful at this location, a bunch of shady stuff going on.

I went to the Seabrook NH store. Guy didn’t know what he was doing. They charge me over 500.00 dollars to do my taxes. I go to my documents when I get home only to find I have someone else docs in mine. Mind you I got the other person's social security number, license, W2s, address, everything. I have been calling for weeks to tell them I want my fees reimbursed. I don’t know if someone else has my info and it has me upset. It was a bad mistake they made putting someone else’s info out there. They keep saying corporate will call me back about reimbursing me and I have got no calls yet.

I recently used Jackson Hewitt to file my taxes this year 2019. I was shocked at the price ($549.00). I was charged to do my taxes. I didn't know what to expect but after speaking with family, friends and coworkers I found out that was treated very unfriendly. I do not recommend this company.

I reluctantly went to Jackson Hewitt to get my taxes done, only because I was told I would get a $1600.advance. I call and make an appointment at the nearest office which is just a tiny both in front of check stands at Walmart. I make an appointment and take half a day off, it's a 45min drive for me. I get there and there is nobody there. I wait thinking maybe they went to grab lunch or perhaps using the restroom. No one shows, I leave a note on the desk with my phone number and head out to my car to call them and see what is going on. After about 25 min finally get someone on phone and I explain what going on. The lady on phone offered me to go to another office after she called the one I had appointment at and could not reach anyone as well.

DO NOT FILE HERE!!! 1. I made an appointment. There was someone filing when I got there 40 minutes later. I learned someone showed up, said they had my appointment time and they gave it to her. 2. It' s in the front of Walmart. Extremely loud. 3. They charged me around 300$. 4. I went to check on my refund on the IRS website. It's not there. 5. Called Jackson Hewitt. They told me it was my problem and I had to contact the IRS. 6. 300$ and it's my problem? Do not file here unless you want to pay for trouble. 7. Also they called me when I rated them low on a survey about the appointment issue and asked how I wanted them to fix it. In my book there's nothing they could do to fix it.

I filed with Jackson Hewitt in mid January Lynnhaven Walmart in Virginia Beach, Virginia. I should have left because of so many red flags. The woman named Dale had no idea what she was doing. She had to keep calling her supervisor. I didn't really have a good feeling about it, but I went with it anyway. Lo and behold two weeks later. I get a letter in the mail saying they need my health insurance information. So I call. The tax preparer I went to and she told me that I needed to call their main office. I called her main office and the lady says oh, yeah, we had to fix something. We put it through. She was very vague about it and said it had nothing to do with the letter. From what I had and said in the letter for my health insurance because it seemed they didn't know what they were doing.

I use in the first time in 2016 after my husband or actually 17 after my husband had passed away. I should have known better then when they didn't put the right address and so when I have to have a special number sent to me from the tax people since our taxes have been stolen it was sent to the wrong address. This year I wanted to get a went to get into my cupboard to get my 2018 folder that they gave me last year and there was nothing in it but fluff!! They put it on their computer and then you have to get into their site log on to it and you still can't get copies of your taxes!! I sat on the computer for 2 hours with somebody that was supposedly helping me out and all I got was another little thing that popped up for a download but it was for 2019? I haven't even gone to them for 2019 so that tells me that they do this on purpose and don't give you copies of it so you have to keep in contact with them!!

They charged me $138 to do nothing. Been almost 3 weeks and still no refund. Never again will I use Jackson Hewitt ever again. All they do is rip customers off. I use to like JH but I'm done. I find another company to help me.

I filed my taxes or so I thought this last Thursday Feb 6. It's now the 9th and still getting the runaround. The preparer asked no questions of me but said his supervisor called to ask questions so he answered her???? How when he didn't know the answers. Let me tell you how. He guessed and yes that raised a red flag as it would when his guess was completely off from the real answer. Never use these rip off People. People if you don't want a audit or to wait for days just to be no further closer to filed. I'm sure you've also read. They also charged me over 500 just to screw up my whole return. Not sure what will happen from here but I will never trust this company again. Thanks for nothing Jackson Hewitt.

After choosing to have Jackson Hewitt do our taxes we sat down at the Harker Heights walmart with a tax preparer. We discussed that we wanted to complete our taxes and get the advance for personal reasons. We started this to her many times. After completing our taxes and signing all papers we confirmed again that we were getting an advance. She told us to wait 24 hours and the advance would be on a card that she gave us.

Jackson Hewitt does not honor appointments made online. They tell you that you have to wait another hour because they have someone ahead of you. Not very professional. They were rude about it too. Go somewhere where they honor the appointments made.

My first time going to Jackson Hewitt, never again, I am a young single mother with a baby, they charged me 49.95 assisted refund fee and then 484.00 preparation fee! The cost of my fees are more than my refund, This was a simple return, I don't understand why they wouldn't have advised me of that fact. I had no deductions, this should have been done in 10 min. I didnt even make enough for a earned income credit. So sad and deceitful.

My first experience was the worst. The tax preparer JOYCE the (manager) was rude, disrespectful, racist and very unprofessional as soon as I walked in the door. I went to the Fall River Ma location because the one near me was closed. Would never go back or refer anyone. I am still waiting for corporate to call so I can tell them aware why I would never go back to them and they are also overpriced. But thank God there was a nice gentleman. His name is JESSE. He was very helpful, mature, respect and very professional. Thank you JESSE. SO if you live in Ma or R.I ask for Jesse if you do use their service.

Jackson Hewitt says Easy forms start at $49.00. I called both H&R Block said easy forms are $130. I chose Jackson Hewitt because they were cheaper. My form was just an easy form nothing special. Standard deduction filed single. I was charged $226. I thought that was outrageous considering they advertise $49.00 for an easy form. I feel totally ripped off! I will never use them again.

I enjoyed the keen attention to details by Yeni and Samantha. They were very professional and efficient. They made filing my tax so easy. They were so customer oriented while processing. I will definitely file my taxes with them again next year.

So me and my daughter went up to Jackson Hewitt yesterday to file my taxes and literally was in and out in about 35 minutes and mind you the past 5 years I have always done my taxes myself online using TurboTax but of course I was enticed while shopping at Walmart one day when I saw the advertisement for their go big refund advance. So after finishing was my taxes which at no point was I ever told an amount that they were going to charge me this morning I finally had the time to look over the paperwork and this is after anticipating whatever amount I wanted to choose on the go big refund because from what my tax preparer showed me is that my maximum at refund amount would be 8400.

I made appt online at Avon, Ohio store. I showed but they didn't. What a waste of time not to mention has to get there. Won't be going back. When you call the number given you can't reach anybody. So pathetic.

I’ve been a customer at the Sycamore View location for the past five years. However, this will be my final year as a customer with this company. Patrick initially prepared my taxes using my last check stub. He did nothing to maximize my chances of getting a larger refund, instead he charged me outrageous tax preparation fees and made numerous errors on my tax return. He placed my return in “Hold” status while I waited to receive my 2019 W-2 and my 1098-T form from the university. I am a second year graduate student.

For the past few years I have done my own taxes. However I kept getting "randomly" audited when it came to the state. So I figured I'd try a tax preparer and also take advantage of the no interest advance. I was charged $657 to file my taxes. $400+ for the federal alone! I've never paid that much for taxes, whether I filed them myself or by a preparer. I will never use them again. H & R Block are charging around $150.

Fast & easy filling tax office. Clean friendly staff & satisfies all my tax needs. Will refer people to their office. Very knowledgeable on tax questions & offers great loans. I never experienced any issues with my refund, way to go Jackson Hewitt.

Went to Walmart Jackson Hewitt since this was the closed place. There was no privacy. They set it up in front of the check stands where people could walk by and see her computer. I normally file my own taxes for FREE! I was In A big bind this year due to having 2 surgeries. They were not specific on how the advanced worked. I thought I would be able to pick how much I was going to get since I have 3 dependents. I was thinking I could get at least $638.00. They automatically take it out of your taxes.

Was told online advance approval of $3200 on Go Big Advance. Now I only got $200 on Jan.11th days later after filing my taxes and was told Go Big Advance denied real crap and I had to call to confirm $200 advance. A real way to rob you for over $400 dollars for preparation. No more JH in my future. 1st time in years and I'm very dissatisfied with the service.

I called on a Friday to ask questions and ensure I came with all new necessary documents. On Monday I called to make an appointment. I showed up on time and there was someone ready and available to help me. My refund included forms for investment property which was apparently too much for my initial Jackson Hewitt associate to handle. After about the 3rd time she asked her co-worker for help I was told I didnt have an appropriate document even though I came prepared with everything asked of me in addition to last years tax returns. Luckily I had the additional document for lottery winnings in my car so I retrieved it.

Facts: 1.$530 in fees total. 2. (2) loans. 1st-$200. 2nd-$2300. Note: Gave Jackson Hewitt my 15yr banking (Acc& Rt #'s). 1st check their computer system reaches back to a very old # I had given them when previously filed I'm talking years ago! Of course it rejects it so they send out a check instead. Ok, I let that go so at 1 week later I go back into the Hewitt office to take my W2 and got approved for 2nd loan instantly like the 1st. The tax preparer and I purposely go over the acc & rt#'s again!! Three times even went to my bank account online so she could see the info!!! Guess what? The second check is in the mail again!!

Jackson Hewitt made a 4500 dollar mistake on my taxes. Dont use. I will never use them again. Family, friends and whoever else I can talk out of it. How can you tell a man he's getting 6004 dollars then say, "Oh we typed wrong numbers in?" I had all kinds of things waiting to pay off and they ruined my dealings. Sorry place.

She really knows her stuff and she took the time to ask me questions to help me get back as much as possible. Her office was clean and she was dressed nicely. Everyone in Racine, WI that needs their taxes done go visit Kizzy on Durand Ave.

I have been having my taxes done with Jackson Hewitt over 20 years. The last 2 years have been a total disaster. Last year I had all my paperwork except my 1095 for health insurance. Instead of holding them until I received the form they sent them thru and the IRS audited me and charged me $450.00 to do my taxes this year. I went in their office on January 14th 2020 at 5:30 on there was only one tax preparer there. He was helping a customer. There were 3 other customers plus me waiting. We were there until 8:30pm and the tax preparer said we would have to come back the next day. He wasn't doing anymore that evening.

I went to get an advance on my taxes and was given a temporary debit card. After getting my W-2 I went back in to have my taxes completed. I let them know that I destroyed the debit card and was never told to hang to it. So I went online and ordered a new one, received it and went to do taxes again. Gave Rollie my new card, he finalized my taxes, at any point did not let me know the cost.

I has been with Jackson Hewitt about 3 years now, the peoples here help me and explain everything to me about how much. I will be getting back and loan you can get. So thanks Jackson Hewitt. I will come back to Jackson Hewitt next year.

They are very thorough and honest. They helped me tremendously with my refund. Thanks again guys. The representative was very friendly and polite. She took the time to explain how the company works. She got me a refund I was happy about. Thanks. Edna

We were approved for the biggest loan but choice the 750 and long story short our tax preparer did not put the whole account number and so by law our bank had to send back so now a check will be printed and mailed so much for 1 to 24 hours because the account number wasn't put in all the way. We have been in rv after hurricane Micheal and was using this for a place to rent. We have a 5 year old. Also we was happy about getting a place of our own with room finally after a year over a year now. And because of this we had to miss out and nothing can be done. At least the check should be printed in this office so we could go pick it up instead of waiting 7 to 10 days.

I have received advances with Jackson Hewitt before and No issue at all. I don’t understand why I was rejected from getting an advance from my own funds. I received great service from the workers but this was an inconvenience because I usually allow my dad to file my taxes but now I’m out of almost $700 and did not receive an advance when I could have waited and allowed my dad to file my taxes and kept all of my money. Never ever, ever again.

DO NOT GET THE SERVE CARD. I am not able to get my funds off!!! Thought this would be a good service. It is not good. They tell you that you can get 3200. When you get in office only get 200. False advertisement!!!

I have used Jackson Hewitt before. In the past years I never had a problem until I go to do my taxes in 2018 and all of a sudden I get a letter from the IRS two years later saying that I owe taxes in the amount of $3,000. I get ahold of Jackson Hewitt and I get ahold of the IRS. The IRS stated that what I owed was due to not filing my husband's social security. I get ahold of Jackson Hewitt and start talking to the lady and she says that, "Yes you sign waivers that if there's a mistake we will fix it and that we're responsible." So I explained to her that my taxes did not include my husband's Social Security and that I don't know why they didn't put it in there. She stated, "Well we put things in Motion in there that you gave us so that's why your husband Social Security wasn't in there." I told her, "So this is my mistake?" And she said, "Yeah because we put in the information you gave us."

ZERO STARS FROM ME. SITE MAKES YOU CHOSE AT LEAST ONE WHICH IS NOT A REAL CONSUMER RATE THEN. Had seen advertising about the refund loan Jackson Hewitt offered. I usually use TurboTax. I did the prequalifying online and after I was prompted to fill create an account which then you fill in all your tax info and efile. I was then to make a my JH account. This is different than the first account of was prompted to make. I made this second account and one option is to select early access. Thinking this was where I was supposed to find the information for refund loan, again only reason I looked at JH site. I selected early access and I was told enter last name ss # and a document access code? Have no idea what that was. I entered the second choice. It gave me to do the standard authentication Option and entered all of my personal info including filing status Ss# DOB etc.

I went to Jackson Hewitt today only because of the available loan based off of my tax return. Their website said I was approved for the $1000 Go Big Refund Advance. So I completed my taxes with the representative in a makeshift stand inside of a major store. I was told be the Jackson Hewitt rep (after multiple computer issues) that I have plenty of time to make my decision as I told her I had used TurboTax for the previous 8 years. Now that I've completed my tax information with Jackson Hewitt I've been charged over $400 dollars (which I was aware of when thinking I was getting a $1000 advance) for the service fees and they are only offering a $200 advance through MetaBank. This is bait-and-switch at its best.

Have always used TurboTax but this year decided to check out the Advance loan that I was assured I would receive because of the amount of my refund. While talking with the lady she asked why my 2 children 11 years apart in age had different last names. ** First of all why does that even matter? ** She claimed she needed to make notes so no one questioned it. Very judgemental when I told her I wasn’t married when I had my oldest. Then after leaving I was notified I was not approved for the loan. Now they claim that since I have them my W2 it has already been sent to the IRS (even though they aren’t accepting them yet) and they can’t retrieve it. I have just lost over $400 for them to do the exact same thing I can do by myself on turbo tax that charges me $0. I will NEVER go to this company again and will NEVER recommend. They scammed me out of $400 that I will never get back and I hate to see so many others fall for it.

I always receive great service and knowledge when I visit Sherry. Sometimes I get the early loan.. but she got me approved the very first time I walked in. I make an appointment and I'm always seen on time. I recommend her to anyone not knowing much about a tax return. She will break it down for you and make sure you understand everything. Thank you sherry.. Me and my daughter will see you in February.

My experience was my first time using this service. I was told I would not be charge the rate of $700 to file my taxes, Well what do you know! I was charged $700 to file. I made several attempts to contact a manager named LINDA who never answer her phone or returns calls! When i finally reached someone I was told the employee no longer was employed, Well IMAGINE that! Bunch of SCAMMERS! DO NOT USE THIS TAX SERVICE!!!

I made an appointment. Went to the appointment. No one said on the phone or at the appointment that my credit was going to be ran for my tax money that I'm getting back. I was told to wait for approval of what I would get and I got denied due to what is on my credit in the last 6 months. Ain't that some BS. I wouldn't of went there and wasted my time after work. I don't like wasted my time at all.

So I decided to go to Jackson Hewitt this year for the early refund advance that they claim has high approval rates as long as your expected refund is at least $1500.00. Needing extra money for the holidays like they advertised on tv for the last month. They have you go online for a preapproval which I did. As you're waiting for your response it pops up with fingers???? Then comes back with, "Congratulations you’ve been approved to receive up to $500. Just bring in your most recent paystub to a local office starting December 18th" so that’s what I did. The kid filing my taxes yes kid about 18 years old was not very knowledgeable about taxes by the way types my info in and told me based on my paystub what he entered my expected tax refund was going to be $7800. That was a projection based on my last paystub. I had one more for the year so it could change a little but that was the projected amount.

I've been going to Jackson Hewitt for the last 8 years! I've never had any problems! Ms ** at 3050 MLKing Jr drive in Atlanta and ** at 3581 MLKing Jr drive in Atlanta are the absolute best! They both work really hard to maximize your refund! I highly recommend either of these young ladies. Both are very professional and they both know the job of tax preparation! These ladies are awesome and deserve raises!

I've used JH for 3 years and I have never had a problem. Staff is kind friendly and knowledgeable. Any question or problem I have they answer and I leave knowing I'm in great hands. I recommend to any and all who need a great tax service.