Jackson Hewitt Reviews

I used Jackson Hewitt Tax Debt Resolution Services to handle an issue that I was having with the IRS. I could never get a straight answer on the best situation to remedy my outstanding tax issue, nor could I ever get a straight answer related to cost involved. The several employees I spoke to within the organization were all rude and condescending and very unprofessional in questions asked. I did not speak to 1 employee within the group that seemed to have any tax background or tax audit experience. I would stay far way from this provider, and save yourself the headache and hassle.

The Jackson Hewitt office in Katy, Texas on Franz road where I have been filing taxes for the past few years was unable to help me when I went in with questions this past week and could care less. I was told to wait in my car. This was the worst treatment And I had on a mask. I have paid over 500 dollars to file my taxes with your company since 2014 and had a few questions and this was the second office I had visited and no help was given. I will not be filing my taxes here next year and both ladies need customer service training.

After paying Jackson Hewitt over 500.00 dollars to complete my taxes 2019 I find out that you cannot call to get clarity about your taxes even after PAYING 500.00 for 15 of their time. When calling I was told "We can't help you" and was hung up. Thanks for being such an unethical company. I truly pray that others do not fall victim to this scam as they do not actually provide a service. Worst tax Company and they employ others with unprofessional customer services still who lack the ability to provide the service that you pay hundreds of dollars for. I would not recommend using Jackson Hewitt for any reason.

I usually use H and R Block but decided to switch. Since the Covid-19 crisis I found how greedy all tax preparation companies and the banks the associate with are. When looking for my stimulus checks I kept getting either no information or conflicting lies. The truth is the answers were in the contracts we all signed and they simply did not want the truth to get out till it had to because it would have stopped many people from continuing to use their products. Not to mention anyone they roped into using them after all this had started coming to light had got stuck in worse positions the me and others like me, which were millions.

Me and my girlfriend decided to use JH to do our taxes this year, regrettably. The woman who prepared out taxes was nice enough. However, a few days later when we went over them, we noticed that we were charged about $800 to do them. Outrageous! When we called to find out why we had been charged so much, the lady said "she would look into it and get back to us" and never did. Once we found out we would be getting stimulus payments, JH customer service told us they were "99%" positive it would go on our ridiculous AMEX serve card we regrettably elected to receive our tax refund on. They lured us in with the line that we could get an advance (that we were declined for) and our taxes would get to us faster (which it didn't). Now here we are, STILL WAITING for our stimulus check and neither JH or AMEX answers the phone with any answers as to why we haven't received our stimulus.

Updated on 04/21/2020: The response I got from Jackson Hewitt was a simple one for most people but they put the wrong address in and it won't tell me anything. I can't change it. I can't do anything. Now I'm sitting here and eating food. Need to pay my bills and have no way. Thanks Jackson Hewitt.

I have used Jackson Hewitt for several years. They have been awesome until now, Every year they have charged me around $250 dollars to do my taxes. This year, $540. Evidently some of the offices are independently owned and have their own price structure. This office and several other offices in Arkansas and Oklahoma are owned by the same individual. They do not warn you of the high rate they charge. You don't see it until it's too late, after they have finished your taxes. Good bye JH, Never again.

Honestly charged me 500 to do my taxes but cannot give me straight answer as to whether or not my stimulus money will be put on my Serve card. I'm very upset because I'm out of work and need this money badly. I'm not the only one having this issue. The bank they use is Republic Bank who is telling me they will send my money back to the I.R.S.

I call J H because I needed help as all IRS office are closed as are J H office. I received a letter from the IRS about a problem on my tax return. I was yelled at and they (J H) told me they was not the IRS, I would have to contact them myself. I ask if I could get help, she said that they filed taxes not work for the IRS. I told her I paid $600.00 to get my taxes done and $35.00 of that was for a worry-free guarantee. I guess this is a lie. My husband and I have been using them for years and years but never again. The lady that did our Taxes was friendly, but I will never use them again. The only reason they got 1 star is because you do not have the choice of no stars. Very Very rude, she talked over me the whole time. I hardly had a chance to speak.

First of all, they charge way too much. Then, none of their staff could answer even the most basic questions about the stimulus package. No one seems to give the same answers if you can actually get a hold of anyone. I'm never using them again. I gave them a 1 star because I had to. Smh!

First of all the pricing on here is wrong for a family package, it is almost $800 to have your taxes done, for a standard deduction with itemization it's about 500, a minimal with no as we can any schedules is $400. If you are a 1099 employee it's $1,000 to do your return with them. They hide these fees by assisting your refund, they also charge an extra fifty bucks just to have the money sent to their account and then sent to your account because you're not paying for your return upfront. There is so much fraud going on there it's ridiculous.

I would give less than 1 star. First of all, they lost my w2 form. They charge way too much, there is no rapid refund. If you need copies of any documents, it is very hard to receive them because you can never talk to the same person, even if they give you an extension to call. You have to send emails to which they never respond. I will never use this company again and will never recommend them.

My husband made an appointment to meet with a representative and turned in detailed documentation to prepare our return. We were told it could be done in a couple of days. He made an appointment to return 4 Days later to review and sign the paperwork. During this time with concerns with the virus and the fact that they are located in WalMart we wanted to minimize our time in the store. When we arrived a different representative greeted us rudely and told us she had only just received our paperwork and the preparation had not even been started. I asked if we could return later after it was prepared and she said we should wait while she worked on it. When I voiced my concerns about waiting she said it was OK because they were an essential service. I am in the high risk category to get the virus, we had done all the necessary steps to minimize our time out. I was very distraught at her complete disregard for our wellbeing.

Went to Walmart. Had taxes prepared by nice young man, he suggested putting my refund on Serve Card, did not explain to me that I was going to pay to have this put on Serve Card, I would have much rather had it direct deposit into my bank. When I got home and read all of the paperwork, I tried to get in touch with the guy that did my taxes to reverse the issue, could not get a phone number that had a person to talk to anywhere, all recordings no real people, went back down next day to Walmart, different guy said he couldn't do anything about it and that maybe my tax prep could be denied and I could start over! Maybe!??? I will NEVER USE THIS TAX PREP AGAIN! The tax guy should have explained all options of getting my tax refund, but he made more money off of American Express for hooking me up with this stupid card! Never ever will I use Jackson Hewitt again!!!!

I went in January 2020, they filed my taxes, received an email on February 4, saying that my check was ready. I went there the very next day only for them to tell me that the check was expired!!! It is now March 26, I still do not have my check and they won’t give me any answer as to why!!! I STRONGLY urge you to NEVER use them!! I can’t get any answer and they always say they are waiting on their boss!! I feel something fraudulent is going on!! Do NOT recommend ever!!

My appointment was cancelled with AARP due to Cov-19. I remember seeing Jackson Hewitt sites in some of our local department stores. I went on my computer to locate the nearest office near my home. I found one less than three miles from my home. I called and spoke with Mr. **. I was able to get a appointment later that day. My husband and I were greeted by Mr. ** personally. After offering us a seat in his office we were offered water or soda. We had all our paperwork together. MR. ** went through the paperwork and worked on our taxes. He was intelligent and professional. His fee was very reasonable. He submitted our taxes electronically and gave us a copy. We will definitely have him do our taxes next year.

Thanks Jackson Hewitt, I turned in my packet before leaving on vacation. While on vacation, I received feedback concerning my return. My appointment was conveniently set during that call! Their whole process was excellent!

So I decided to go to Jackson Hewitt this year for my taxes because we weren't in a great place financially and Jackson Hewitt offered a 0% Apr No Fee refund advance. I went into the location in a Walmart in Napanoch NY. Mind you I have been doing my taxes online myself for the past decade at least. The whole ordeal lasted no more than 15 minutes! The woman asked me like 5 questions and it was done. She never told me how much I was being charged, never really verified much at all. Finding I was approved for the advance I thought all is well. That is not true at all. When I got home I looked over papers and found I was charged $600 in total fees! I was charged $600 in fees for a simple return that a woman spent less than 15 minutes with me!

First time I tried JH. Won't be using the location on Amy Ave in Louisville ever again. Tax prep person was so distracted, by his little girl in the office running around to additional either babysitter or family hanging out to answering his cell to buy a car, only to have my taxes not completed correctly, notified by the IRS that my State went from me receiving a large amount to me suddenly owing. How??? because said distracted tax prep person, didn't complete taxes correctly. Resulting in (get this) being sent to another JH location in New Albany Indiana (I live in Louisville) for someone to do an amendment? Really... Only to find out amendments aren't even looked at until July or August? I paid way too much to have my taxes completed wrong by a distracted worker, and rely on this service to be correct. Very frustrated and disappointed about this.

I have no idea how to get ahold of Jackson Hewitt and the complaint department to file my complaint. The MyJH does not help and they are rude. I can't get ahold of the office. They messed up my taxes, charged me over $500 for a simple return and still have not called me and the email provided comes back undelivered. I want a email address to direct my complaint to if possible and can't get it to this day. I want my money back for my filing fees. They take advantage of people by charging them at a 500% mark up.

The preparer never discussed price during the visit, only after everything was completed, They charged me 513.00 to prepare my taxes, and when I asked why he told me he didn’t know why It was so expensive! All he could do was apologize profusely, they never gave me a price upfront. I am a single mother filing head of household.. and I coulda got them done for much cheaper!! They are crooks!!!! DO NOT COME HERE!!!!

We needed our taxes back kinda fast. Wanted to file seperate. They tried to charge us over $1000 prep fee. Left us with no choice but to file joint. Now we got to wait 14 weeks for our refund but they sure took our whole $500 state check. Biggest bunch of lying crooks I ever saw.

We paid over 400 dollars to get taxes done and was told that we owed $7400.00 to the IRS. We had a CPA do an amendment, paid him $25.00, we now owe $2500.00. What a waste of money. Won’t ever use them again. RIP OFF.

I arrived in tears and left with tears of joy! I’m currently a college student and struggle to find peace within completing any task. When it came to my taxes, I knew in advance this would be the furthest from easy to accomplish. Thankfully, Brittany from the Ewing location came to the rescue and reassured me my taxes would be done successfully and pain free. I know I can depend on her and look forward to filing with her next year.

"Jackson Hewitt Promotions Coupons Walmart Pay No More. THIS DEAL WON'T LAST. Prices starting at $48, no more than $149. Pricing for Federal tax returns, including the most complex taxes.".... The last day for promo is March 15. I used their service today March 7, and I had to pay $500 for their service. I don't plan on ever using their service.

When I came in Walmart in Sterling, IL went to Jackson Hewitt. They provided me with all the information that I need. When I had questions they were professional about my questions that I have asked today. They had excellent customer service. Very Professional. Their prices were excellent. They greeted me with great professional manner and I was very well respected. They were very polite. I would recommend people going there first than any other tax service company existing. If you have any questions. They are open all year round for you 24/7. I love that in a business. Very highly recommended business.

I filed taxes with Jackson Hewitt and I got a good refund and my experience with the tax preparer was great but my fees were high. But what makes me mad is my taxes are being investigated and Jackson Hewitt won’t help me fix the problem. Policy is, "You file with Jackson Hewitt. We back you up and help 100 percent," but that’s not the case. They said I have to wait to speak to IRS and they can’t help and from what I hear I’m not the only one this year going through this. I will never use Jackson Hewitt again and yes feel sorry for the preparer bc they try to help and their hands are tied. But at least they try to help. The upper management is not. They want their money and the heck with the customers and what they need.

Store in Skiatook 18735 is the one I have been going to for the past few years. I have had Judy do my taxes and she is always very friendly, knowledgeable, and professional. I know my taxes are done correctly and have never had a problem.

They told me 94$ per w-2..I had 2 w-2 I was charged 778.00 and they didn't even tell me..I signed then asked and she told me it was too late...never go there!! They only charged me 300$ last year for the same thing...so every year their gonna go up 400$.

Went in for a simple return. One W2 and one 1098-T. Their estimate $100. Their bill $425. Unbelievable how dishonest they are! Stay away from Larkin Ave Joliet location. Terrible lying people will take advantage of you.

This year, due to moving, I needed the "NO FEE ADVANCE", to help cover expenses. I researched several Tax Preparers, visiting offices/calling offices, etc, before deciding on Jackson Hewitt (I've done my own taxes for over 10 years via "Turbo Tax" (Free)! Prior to my app't, I called, one last time, to verify charge. (I had a simple Federal Return, with "head of household", "1 child credit" & "unearned income credit". When I called, & explained EXACTLY what my return entailed, I was told (a 3rd time), my fee would be $48.00 TOTAL (which included NO FEE ADVANCE)!

I filed my w2s January 23rd and I still haven't received my refund. The IRS still continue to say my refund is processing like Jackson Hewitt have made some mistakes and the IRS must've caught on or seen some red flags which is making them take long to process. IDK. All I know is it said for those who were receiving the money on the card supposed to hit direct deposit between February 25th - 28th. I still haven't received mine yet. It costed $580 for the basic tax plan and I'm only $20 years old with a 5 month old. This is my first time filing. Many people received their taxes the same day it said it was gonna be sent out but noooo I still haven't received mine. If I don't receive it on March the second or sometimes next week I'm finna blank???? Don't go to jackson hewitt if you haven't filed yet. I prefer you to go to H&R block.

Chelsea, a recent representative from Jackson Hewitt in their North Logan Branch in WalMart conned me into filing my taxes by promising me the price would only be 200 dollars. I checked with her various times throughout our session, and was assured that 200 was the price. She even went as far as to telling me that I could not have my check mailed to me by the IRS because "they didn't do that anymore", and that I had to either have my check direct deposited or picked up at their branch. Having the check direct deposited or picked up makes it so they take the money directly out of my check.

Went in yesterday to get my taxes done. Had only 2 pieces of paperwork (w-2 and 1099R). They charged me $320!!! And they don’t tell you the price upfront. You find out after the work has been done. Jackson Hewitt are con artists!! Will never go there again!!

I trusted Frank at the Garland, TX office to prep taxes at the discounted rate we agreed to and get a refund advance. I had already prepared my taxes using Free Tax USA, but needed funds right away after an accident prevented me from working or driving. He used the Free Tax information I did myself, to complete his firm's paperwork. Then her informed me that I would be paying $452, instead of the $149 her word me. And I would not be getting an advance, because both of those promotions ended. I asked him why her didn't inform me of that before, because he know ahead of time that I had already prepared them for free. He said he was sorry, but there was nothing to be done. I feel sick that I have to pay them that exorbitant amount for something I had already done myself.

My husband and I waited at Walmart for 30 minutes. We had a scheduled appointment. It is not easy for us to arrange our calendars to meet together. No one showed up. Several Walmart employees said that no one has been there all day. When I called I was told that they have no idea why no one was there. They offered to make me another appointment at a different location. Very unprofessional!

I had my taxes prepared last year with this company in the Walmart on Ave B in Yuma, AZ. They did a decent job and tax preparer seemed knowledgeable. I was charged $270.00 and given a $100 Walmart gift card because I was a new customer. I was also promised another $100.00 gift card if we returned this year. Our taxes are simple, we are both retired with social security and pensions.

The tax repair were very patient with me. I didn't have all my paperwork. He talked very respectful to me and fit me back in so he can finish my taxes. So I'm saying if you want a respectful tax person stop in at the Walmart at the Fond Du Lac location.

They don't do your taxes right and they hella unprofessional and the owner cussed me out cause they didn't do my taxes right. They get over on ** people and they need to close the establishment until they know how to talk to people and do taxes right. Run for the hills. They gonna ** your taxes up and you gonna call them and they gonna cuss you out for nothing just cause you want what you worked for done right. They a piece of **....

Jane at the Hanford Jackson Hewitt has been doing our taxes for 4 years now. She is very professional, good communicator and does the taxes 100% correct. It is always a good feeling when we leave the office knowing that our taxes have been done correctly.

I got charged 790$ to file a basic tax return. Are you serious!! I went in to file. Got the early advance but got denied for the second half because the agent did an incomplete application even though they charged me an advance fee then they are taking literally half my refund just to file a basic return. And I file with them every year but after this never again.

Don't go to Jackson Hewitt for your tax returns! They spent 3+ hours doing our taxes and then charge us an outrageous amount for their "services"! We called ahead of time and asked what their rates were and they said they couldn't tell us until we filed. When I called to talk to somebody afterward, she told me "you had too many papers and that's why the price was so high." When I asked what they charge for each piece of paper she said she didn't have that information. I tried calling their main number from their website and of course its an automated message. They don't have a specific "number" to push for questions or complaints but it said for all other inquiries press "4". I pressed "4" and it said it was an invalid response. There is no other phone number to contact them by an no email address which tells me they don't want to hear your complaints. Well you can bet I will never go there again and I be telling everyone I know not to go there either!

I would have given less than 1 star if I could have been going to Jackson Hewitt’s Ocoee FLORIDA location for 12 years. This year I did not use my usual preparer as she was not there. The person I used seemed very unsure about what she was doing with a particular portion of my tax return. I just didn’t feel comfortable when I left. My brother prompted me to have it looked at elsewhere and lo and behold I didn’t owe as I was told I would. I actually should have gotten over 3000 back. The preparer also was astounded that I was charged nearly $500 for my return. Now I have to pay another $400 to have their return fixed! So I will end up paying 900 for my simple tax return that could’ve been done right the first time and run the risk of being red flagged by the IRS! I am livid and they’ve lost a long time customer!!!

I went to the Jackson Hewitt in Beaumont, CA, never again. There was a man with an accent that was working. I wanted to get the advance and I did because I needed the money. He issued me a check but with no stub. I want to know my fees. What is he hiding. Be careful at this location, a bunch of shady stuff going on.

I went to the Seabrook NH store. Guy didn’t know what he was doing. They charge me over 500.00 dollars to do my taxes. I go to my documents when I get home only to find I have someone else docs in mine. Mind you I got the other person's social security number, license, W2s, address, everything. I have been calling for weeks to tell them I want my fees reimbursed. I don’t know if someone else has my info and it has me upset. It was a bad mistake they made putting someone else’s info out there. They keep saying corporate will call me back about reimbursing me and I have got no calls yet.

I recently used Jackson Hewitt to file my taxes this year 2019. I was shocked at the price ($549.00). I was charged to do my taxes. I didn't know what to expect but after speaking with family, friends and coworkers I found out that was treated very unfriendly. I do not recommend this company.

I reluctantly went to Jackson Hewitt to get my taxes done, only because I was told I would get a $1600.advance. I call and make an appointment at the nearest office which is just a tiny both in front of check stands at Walmart. I make an appointment and take half a day off, it's a 45min drive for me. I get there and there is nobody there. I wait thinking maybe they went to grab lunch or perhaps using the restroom. No one shows, I leave a note on the desk with my phone number and head out to my car to call them and see what is going on. After about 25 min finally get someone on phone and I explain what going on. The lady on phone offered me to go to another office after she called the one I had appointment at and could not reach anyone as well.

DO NOT FILE HERE!!! 1. I made an appointment. There was someone filing when I got there 40 minutes later. I learned someone showed up, said they had my appointment time and they gave it to her. 2. It' s in the front of Walmart. Extremely loud. 3. They charged me around 300$. 4. I went to check on my refund on the IRS website. It's not there. 5. Called Jackson Hewitt. They told me it was my problem and I had to contact the IRS. 6. 300$ and it's my problem? Do not file here unless you want to pay for trouble. 7. Also they called me when I rated them low on a survey about the appointment issue and asked how I wanted them to fix it. In my book there's nothing they could do to fix it.

I filed with Jackson Hewitt in mid January Lynnhaven Walmart in Virginia Beach, Virginia. I should have left because of so many red flags. The woman named Dale had no idea what she was doing. She had to keep calling her supervisor. I didn't really have a good feeling about it, but I went with it anyway. Lo and behold two weeks later. I get a letter in the mail saying they need my health insurance information. So I call. The tax preparer I went to and she told me that I needed to call their main office. I called her main office and the lady says oh, yeah, we had to fix something. We put it through. She was very vague about it and said it had nothing to do with the letter. From what I had and said in the letter for my health insurance because it seemed they didn't know what they were doing.

I use in the first time in 2016 after my husband or actually 17 after my husband had passed away. I should have known better then when they didn't put the right address and so when I have to have a special number sent to me from the tax people since our taxes have been stolen it was sent to the wrong address. This year I wanted to get a went to get into my cupboard to get my 2018 folder that they gave me last year and there was nothing in it but fluff!! They put it on their computer and then you have to get into their site log on to it and you still can't get copies of your taxes!! I sat on the computer for 2 hours with somebody that was supposedly helping me out and all I got was another little thing that popped up for a download but it was for 2019? I haven't even gone to them for 2019 so that tells me that they do this on purpose and don't give you copies of it so you have to keep in contact with them!!

They charged me $138 to do nothing. Been almost 3 weeks and still no refund. Never again will I use Jackson Hewitt ever again. All they do is rip customers off. I use to like JH but I'm done. I find another company to help me.

I filed my taxes or so I thought this last Thursday Feb 6. It's now the 9th and still getting the runaround. The preparer asked no questions of me but said his supervisor called to ask questions so he answered her???? How when he didn't know the answers. Let me tell you how. He guessed and yes that raised a red flag as it would when his guess was completely off from the real answer. Never use these rip off People. People if you don't want a audit or to wait for days just to be no further closer to filed. I'm sure you've also read. They also charged me over 500 just to screw up my whole return. Not sure what will happen from here but I will never trust this company again. Thanks for nothing Jackson Hewitt.

After choosing to have Jackson Hewitt do our taxes we sat down at the Harker Heights walmart with a tax preparer. We discussed that we wanted to complete our taxes and get the advance for personal reasons. We started this to her many times. After completing our taxes and signing all papers we confirmed again that we were getting an advance. She told us to wait 24 hours and the advance would be on a card that she gave us.

Jackson Hewitt does not honor appointments made online. They tell you that you have to wait another hour because they have someone ahead of you. Not very professional. They were rude about it too. Go somewhere where they honor the appointments made.

My first time going to Jackson Hewitt, never again, I am a young single mother with a baby, they charged me 49.95 assisted refund fee and then 484.00 preparation fee! The cost of my fees are more than my refund, This was a simple return, I don't understand why they wouldn't have advised me of that fact. I had no deductions, this should have been done in 10 min. I didnt even make enough for a earned income credit. So sad and deceitful.

My first experience was the worst. The tax preparer JOYCE the (manager) was rude, disrespectful, racist and very unprofessional as soon as I walked in the door. I went to the Fall River Ma location because the one near me was closed. Would never go back or refer anyone. I am still waiting for corporate to call so I can tell them aware why I would never go back to them and they are also overpriced. But thank God there was a nice gentleman. His name is JESSE. He was very helpful, mature, respect and very professional. Thank you JESSE. SO if you live in Ma or R.I ask for Jesse if you do use their service.

Jackson Hewitt says Easy forms start at $49.00. I called both H&R Block said easy forms are $130. I chose Jackson Hewitt because they were cheaper. My form was just an easy form nothing special. Standard deduction filed single. I was charged $226. I thought that was outrageous considering they advertise $49.00 for an easy form. I feel totally ripped off! I will never use them again.

I enjoyed the keen attention to details by Yeni and Samantha. They were very professional and efficient. They made filing my tax so easy. They were so customer oriented while processing. I will definitely file my taxes with them again next year.

So me and my daughter went up to Jackson Hewitt yesterday to file my taxes and literally was in and out in about 35 minutes and mind you the past 5 years I have always done my taxes myself online using TurboTax but of course I was enticed while shopping at Walmart one day when I saw the advertisement for their go big refund advance. So after finishing was my taxes which at no point was I ever told an amount that they were going to charge me this morning I finally had the time to look over the paperwork and this is after anticipating whatever amount I wanted to choose on the go big refund because from what my tax preparer showed me is that my maximum at refund amount would be 8400.

I made appt online at Avon, Ohio store. I showed but they didn't. What a waste of time not to mention has to get there. Won't be going back. When you call the number given you can't reach anybody. So pathetic.

I’ve been a customer at the Sycamore View location for the past five years. However, this will be my final year as a customer with this company. Patrick initially prepared my taxes using my last check stub. He did nothing to maximize my chances of getting a larger refund, instead he charged me outrageous tax preparation fees and made numerous errors on my tax return. He placed my return in “Hold” status while I waited to receive my 2019 W-2 and my 1098-T form from the university. I am a second year graduate student.

For the past few years I have done my own taxes. However I kept getting "randomly" audited when it came to the state. So I figured I'd try a tax preparer and also take advantage of the no interest advance. I was charged $657 to file my taxes. $400+ for the federal alone! I've never paid that much for taxes, whether I filed them myself or by a preparer. I will never use them again. H & R Block are charging around $150.

Fast & easy filling tax office. Clean friendly staff & satisfies all my tax needs. Will refer people to their office. Very knowledgeable on tax questions & offers great loans. I never experienced any issues with my refund, way to go Jackson Hewitt.

Went to Walmart Jackson Hewitt since this was the closed place. There was no privacy. They set it up in front of the check stands where people could walk by and see her computer. I normally file my own taxes for FREE! I was In A big bind this year due to having 2 surgeries. They were not specific on how the advanced worked. I thought I would be able to pick how much I was going to get since I have 3 dependents. I was thinking I could get at least $638.00. They automatically take it out of your taxes.

Was told online advance approval of $3200 on Go Big Advance. Now I only got $200 on Jan.11th days later after filing my taxes and was told Go Big Advance denied real crap and I had to call to confirm $200 advance. A real way to rob you for over $400 dollars for preparation. No more JH in my future. 1st time in years and I'm very dissatisfied with the service.

I called on a Friday to ask questions and ensure I came with all new necessary documents. On Monday I called to make an appointment. I showed up on time and there was someone ready and available to help me. My refund included forms for investment property which was apparently too much for my initial Jackson Hewitt associate to handle. After about the 3rd time she asked her co-worker for help I was told I didnt have an appropriate document even though I came prepared with everything asked of me in addition to last years tax returns. Luckily I had the additional document for lottery winnings in my car so I retrieved it.

Facts: 1.$530 in fees total. 2. (2) loans. 1st-$200. 2nd-$2300. Note: Gave Jackson Hewitt my 15yr banking (Acc& Rt #'s). 1st check their computer system reaches back to a very old # I had given them when previously filed I'm talking years ago! Of course it rejects it so they send out a check instead. Ok, I let that go so at 1 week later I go back into the Hewitt office to take my W2 and got approved for 2nd loan instantly like the 1st. The tax preparer and I purposely go over the acc & rt#'s again!! Three times even went to my bank account online so she could see the info!!! Guess what? The second check is in the mail again!!

Jackson Hewitt made a 4500 dollar mistake on my taxes. Dont use. I will never use them again. Family, friends and whoever else I can talk out of it. How can you tell a man he's getting 6004 dollars then say, "Oh we typed wrong numbers in?" I had all kinds of things waiting to pay off and they ruined my dealings. Sorry place.

She really knows her stuff and she took the time to ask me questions to help me get back as much as possible. Her office was clean and she was dressed nicely. Everyone in Racine, WI that needs their taxes done go visit Kizzy on Durand Ave.

I have been having my taxes done with Jackson Hewitt over 20 years. The last 2 years have been a total disaster. Last year I had all my paperwork except my 1095 for health insurance. Instead of holding them until I received the form they sent them thru and the IRS audited me and charged me $450.00 to do my taxes this year. I went in their office on January 14th 2020 at 5:30 on there was only one tax preparer there. He was helping a customer. There were 3 other customers plus me waiting. We were there until 8:30pm and the tax preparer said we would have to come back the next day. He wasn't doing anymore that evening.

I went to get an advance on my taxes and was given a temporary debit card. After getting my W-2 I went back in to have my taxes completed. I let them know that I destroyed the debit card and was never told to hang to it. So I went online and ordered a new one, received it and went to do taxes again. Gave Rollie my new card, he finalized my taxes, at any point did not let me know the cost.

I has been with Jackson Hewitt about 3 years now, the peoples here help me and explain everything to me about how much. I will be getting back and loan you can get. So thanks Jackson Hewitt. I will come back to Jackson Hewitt next year.

They are very thorough and honest. They helped me tremendously with my refund. Thanks again guys. The representative was very friendly and polite. She took the time to explain how the company works. She got me a refund I was happy about. Thanks. Edna

We were approved for the biggest loan but choice the 750 and long story short our tax preparer did not put the whole account number and so by law our bank had to send back so now a check will be printed and mailed so much for 1 to 24 hours because the account number wasn't put in all the way. We have been in rv after hurricane Micheal and was using this for a place to rent. We have a 5 year old. Also we was happy about getting a place of our own with room finally after a year over a year now. And because of this we had to miss out and nothing can be done. At least the check should be printed in this office so we could go pick it up instead of waiting 7 to 10 days.

I have received advances with Jackson Hewitt before and No issue at all. I don’t understand why I was rejected from getting an advance from my own funds. I received great service from the workers but this was an inconvenience because I usually allow my dad to file my taxes but now I’m out of almost $700 and did not receive an advance when I could have waited and allowed my dad to file my taxes and kept all of my money. Never ever, ever again.

DO NOT GET THE SERVE CARD. I am not able to get my funds off!!! Thought this would be a good service. It is not good. They tell you that you can get 3200. When you get in office only get 200. False advertisement!!!

I have used Jackson Hewitt before. In the past years I never had a problem until I go to do my taxes in 2018 and all of a sudden I get a letter from the IRS two years later saying that I owe taxes in the amount of $3,000. I get ahold of Jackson Hewitt and I get ahold of the IRS. The IRS stated that what I owed was due to not filing my husband's social security. I get ahold of Jackson Hewitt and start talking to the lady and she says that, "Yes you sign waivers that if there's a mistake we will fix it and that we're responsible." So I explained to her that my taxes did not include my husband's Social Security and that I don't know why they didn't put it in there. She stated, "Well we put things in Motion in there that you gave us so that's why your husband Social Security wasn't in there." I told her, "So this is my mistake?" And she said, "Yeah because we put in the information you gave us."

ZERO STARS FROM ME. SITE MAKES YOU CHOSE AT LEAST ONE WHICH IS NOT A REAL CONSUMER RATE THEN. Had seen advertising about the refund loan Jackson Hewitt offered. I usually use TurboTax. I did the prequalifying online and after I was prompted to fill create an account which then you fill in all your tax info and efile. I was then to make a my JH account. This is different than the first account of was prompted to make. I made this second account and one option is to select early access. Thinking this was where I was supposed to find the information for refund loan, again only reason I looked at JH site. I selected early access and I was told enter last name ss # and a document access code? Have no idea what that was. I entered the second choice. It gave me to do the standard authentication Option and entered all of my personal info including filing status Ss# DOB etc.

I went to Jackson Hewitt today only because of the available loan based off of my tax return. Their website said I was approved for the $1000 Go Big Refund Advance. So I completed my taxes with the representative in a makeshift stand inside of a major store. I was told be the Jackson Hewitt rep (after multiple computer issues) that I have plenty of time to make my decision as I told her I had used TurboTax for the previous 8 years. Now that I've completed my tax information with Jackson Hewitt I've been charged over $400 dollars (which I was aware of when thinking I was getting a $1000 advance) for the service fees and they are only offering a $200 advance through MetaBank. This is bait-and-switch at its best.

Have always used TurboTax but this year decided to check out the Advance loan that I was assured I would receive because of the amount of my refund. While talking with the lady she asked why my 2 children 11 years apart in age had different last names. ** First of all why does that even matter? ** She claimed she needed to make notes so no one questioned it. Very judgemental when I told her I wasn’t married when I had my oldest. Then after leaving I was notified I was not approved for the loan. Now they claim that since I have them my W2 it has already been sent to the IRS (even though they aren’t accepting them yet) and they can’t retrieve it. I have just lost over $400 for them to do the exact same thing I can do by myself on turbo tax that charges me $0. I will NEVER go to this company again and will NEVER recommend. They scammed me out of $400 that I will never get back and I hate to see so many others fall for it.

I always receive great service and knowledge when I visit Sherry. Sometimes I get the early loan.. but she got me approved the very first time I walked in. I make an appointment and I'm always seen on time. I recommend her to anyone not knowing much about a tax return. She will break it down for you and make sure you understand everything. Thank you sherry.. Me and my daughter will see you in February.

My experience was my first time using this service. I was told I would not be charge the rate of $700 to file my taxes, Well what do you know! I was charged $700 to file. I made several attempts to contact a manager named LINDA who never answer her phone or returns calls! When i finally reached someone I was told the employee no longer was employed, Well IMAGINE that! Bunch of SCAMMERS! DO NOT USE THIS TAX SERVICE!!!

I made an appointment. Went to the appointment. No one said on the phone or at the appointment that my credit was going to be ran for my tax money that I'm getting back. I was told to wait for approval of what I would get and I got denied due to what is on my credit in the last 6 months. Ain't that some BS. I wouldn't of went there and wasted my time after work. I don't like wasted my time at all.

So I decided to go to Jackson Hewitt this year for the early refund advance that they claim has high approval rates as long as your expected refund is at least $1500.00. Needing extra money for the holidays like they advertised on tv for the last month. They have you go online for a preapproval which I did. As you're waiting for your response it pops up with fingers???? Then comes back with, "Congratulations you’ve been approved to receive up to $500. Just bring in your most recent paystub to a local office starting December 18th" so that’s what I did. The kid filing my taxes yes kid about 18 years old was not very knowledgeable about taxes by the way types my info in and told me based on my paystub what he entered my expected tax refund was going to be $7800. That was a projection based on my last paystub. I had one more for the year so it could change a little but that was the projected amount.

I've been going to Jackson Hewitt for the last 8 years! I've never had any problems! Ms ** at 3050 MLKing Jr drive in Atlanta and ** at 3581 MLKing Jr drive in Atlanta are the absolute best! They both work really hard to maximize your refund! I highly recommend either of these young ladies. Both are very professional and they both know the job of tax preparation! These ladies are awesome and deserve raises!

I've used JH for 3 years and I have never had a problem. Staff is kind friendly and knowledgeable. Any question or problem I have they answer and I leave knowing I'm in great hands. I recommend to any and all who need a great tax service.

The guy we got kept asking us questions over and over and over the same ones and he kept giving us a creepy smile and he was keep losing our papers and he was loud and he was keep going on his phone and we had a appointment at 10. He didn't see us until 10:30.

I filed my 2017 taxes in 2018 and the preparer Abigail in Sanford, FL seemed to be lost and constantly on the phone which made me very nervous and for good reason. She made a terrible mistake that caused Illinois State IRS to put a levy on my back account on 10-4-19. I worked in IL from January 2017 to April 2017 and moved to New York from May 2017 to December 2017. Abagail, my inexperience tax preparer entered my entire gross pay for 2017 in under my Illinois State tax. This showed that I owed over $1800 in back taxes.

Had my taxes done at Jackson Hewitt like I have done for the last 15 years. Never had an issue, but 2019 they charged me 400$ to prepare my taxes. 1 w2 and 4 dependents. I filed HOH and filed for direct deposit. After I gave her the routing info and account number for my bank and finished up, I had to go back to the office to sign a form that was needed but they forgot my first visit. IRS website stated the refund was sent to my bank on May 22 2019. (It's August 21 at the date of this review.) I've been trying to contact the IRS Bec my bank never received it.

I thought Jackson Hewitt would be qualified to do taxes. My first appointment was with Frank ** at the Show Low, AZ office. He was very nice but when he said he didn't have 1041 forms I should have walked out. He said there was a consultant at another office who might be able to do them. He contacted Dawn ** at the Globe, AZ office who assured him she could file the 1041 forms (for estates and trusts). All my documents were scanned and sent to Dawn **. Several days later I hadn't heard from her. I called several times leaving messages with the receptionist and didn't get a call back from Dawn until I called Frank ** at the Show Low office to report that she wasn't returning my calls. Months went by and the taxes weren't done but when she needed personal information she could pick up the phone and call me. I gave her plenty of leeway to get them done.

I went to them to get my taxes done at the end of March. I did not get my $100.00 promo refund. I called corporate and talked to Beulah **. She told me my refund was approved and I would get my refund. I am still waiting for it. When I called her she said she would look into it. I called several times and was given telephone numbers of people who never answer their phones. They just give you the runaround. They are liars and only want your money.

This was the worst experience with tax preparation I have ever had. The guy who did our taxes COMPLETELY screwed up our state return, and it was IMPOSSIBLE to get anyone to even RETURN OUR CALL, let alone resolve our issue. We wound up having to go to another area office, and finally get our return submitted correctly. The return was rejected SEVERAL times due to incomplete filing by JH. No one at the local office would return our call, or ever have any kind of office hours (though they were posted?). DO NOT USE THIS COMPANY. DO NOT. DO YOURSELF A FAVOR and have your cousin do your taxes, they will do a better job than the incompetent folks at JH.

Tax Professional Pro training. I am so excited about starting my classes with Jackson Hewitt. I know I will learn from the best. I have got services in the past. I have income tax done by the best. I will tell everyone about their professionalism.

Had a Jackson Hewitt employee who quit 2 days after doing my taxes and had stole my state and federal tax refund. She changed the routing numbers on the bank account for my direct deposit to a bank she had access to and I did not (I can prove this). To make another long story short I was able to get my federal funds recovered with several hours on the phone and no help from Jackson Hewitt! I am still out 258 for my state plus I paid over 200 to get my taxes done! I understand Jackson Hewitt had a bad apple but they did nothing to make it right with me and I had several employees and managers say "they would call me back" what a lie that was. Several hours on the phone wasted and I'm still out my 258 and they will not reimburse me. Never use Jackson Hewitt!!

1st and last experience with Jackson Hewitt. Worst Experience ever and poor Customer Service.Their fees are Outrageous but I thought being a bigger name they ought to be good. So being a single mom tight on money I still spent the $400. Patiently waited 3 MONTHS and hadn't received or heard anything about my taxes. So I decided to finally call the office that I filed at AFTER calling the State 1st and being told they had No record of it. Princeton, MN office 300 21st Ave Princeton, MN THEN tells me well you're suppose to fill out a form along with your taxes and send them in?

Omg!! Save your money and NEVER go to Jackson Hewitt!! Jean from Jackson Hewitt on Deerfield Rd in Orlando was my tax preparer. This woman lied to me and said Jackson Hewitt would refund my fee just to get my business. She messed up my tax return then lied and said "don't worry my manager has approved for us to refund your fee $150." Now, the building closed and everyone at Jackson Hewitt swears they don't know what I am taking about!! Bad business and liars!! Somebody needs to go to jail for lying to customers!! Do yourself a favor and go to H&R block!!

This is the first time my husband and I have ever used Jackson Hewitt and it will be the last. First the lady lost my husband's social security card. Then a week later called to tell us it was in their desk drawer. Since it was out first time we were offered 100 off preparation and 100 gift card through email. Never got the email gift card. Then they came back and said we had to fill out fraud papers cause someone used my 9 yr old social. Then they had to mail in our taxes. Still have received our state taxes and we filed in March. Called to ask about the gift card that was promised and they said, "Well since you had to mail in your return we can’t offer you that." Was never told about that. This company is the worst. WILL NEVER USE THEM AGAIN!!!!

The preparer was not qualified. Too frequently, her response was, "Have to check with my supervisor". I knew about filing taxes than she did. Trying to build a relationship for the future. She was not familiar with the taxable wage brackets, did not know about filing online vs paper copies, had me do both unnecessarily. When I complained the company did not seem to care.

After two months help filing my taxes I could not get a hold of anybody. All the stores are closed. I had to deal with the IRS. Got a call from the IRS. There's no sense in dealing with these scammers when you have to deal with the IRS yourself then. The stores are only open here in my town one store one day a week for about 4 hours so hopefully the employees not sick then you'll have to wait a week for your check like I was going to have to do. The worst tax preparing Company by far in the nation. I will never do business with these scammers again!!!

I am a first time user of Jackson Hewitt and I will never use them again. I have never received my Walmart e-gift card for being a Walmart employee. I have been calling talking to escalation who has been no help. They now said I’m a loser because the gift card is in my email and it is not there. I checked my inbox, spam trash, junk, everything, it is not there. I never got the $100 for switching from a different company. I will never use them and I hope none of you will use them too. They are full of empty promises when they advertise. You are the worst company ever...

I filed my taxes on February 2018.. Got my state refund with no problems even though my name was misspelled. Received a letter from the IRS. Went a few days ago to verify my identity.. No luck. Went back and picked up my 1040 form. Lady wouldn't even type my name correctly. Now I have to go back to IRS in two months for the same problem.

Worst experience I’ve had in my life...waited for almost three hours to be seen. Finally sat down. She reviewed my taxes, eating a banana and pulling food out of her mouth cause she didn’t like the texture...disgusting, it’s just me and my husband filing nothing complex whatsoever, both have W-2's. Took her two hours to complete while she answered the phone and helped others. Charged me out the ** to file. I will never ever go back to the awful company. She told me I would have been charged way more at H&R Block to file. My parents own their own business with stacks of papers and receipts and take their taxes to an actual CPA. Get charged the same amount. I was charged for three W-2’s. I knew I wasn’t going to get much back this year but now I’ve broken even because of the god awful filing price. Terrible service, terrible everything!!!

This was my first time filing my taxes with Jackson Hewitt inside of Walmart. I’ve had to come three times, and each time it seems like the ladies did not know what to do. I’m sitting here waiting on my third appointment. My appointment time was 1:00 and I’m just now getting seen at 1:32pm no apologies.

I made an appointment to have my taxes done for a second year in a row and had an awful experience. The fees are outrageous and I sat there for a full three hours waiting and left having paid but now I have to go back next week to another location 45 minutes away because they were not able to resolve their issues and print out the papers to sign. The agent seemed engaged and personable, but there was no help or support from corporate when needed. The supervisor went to lunch while I was sitting there waiting for something to happen.

I filed tax return with JH. The person who did it for me try to do the least he could. He did not check all the number and made a lot of mistakes. He was so careless and irresponsible. Although he work for JH, I had to help him with tax filing because he does not know enough about taxes. Their service is very poor and irresponsible. All they want is my money, that's it. They made a lot of mistakes and gave me troubles with IRS. I am so unhappy with them. PLEASE DO NOT USE THEIR SERVICE.

I went to Jackson Hewitt on February 2, 2019 and had my taxes done and the still waiting to get them back the person that did my taxes forgot to add in my 1095 form. So to make a long story short I will not be returning to Jackson Hewitt next year they really don’t care about what you have experienced or been through because I called home office and no one never called me back or did anything. It doesn’t make any sense they charge you so much but want refund the money when they mess up your taxes.

We have had our taxes done yearly by JH since 2012. This year, 2019, we are still waiting to receive our refund after receiving a letter from the IRS that our taxes were prepared incorrectly taxing us $433 a year rather than the correct amount of $216. So, over the years, we have overpaid over $1400 because of JH mistake! I contacted JH to amend the last 3 years returns to at least recover $600 of the $1400 they’ve managed to screw us out of. After the manager having a power trip know it all attitude, I was hung up on. We are now going to have someone else amend them and we will NEVER again use JH and will be sure to let everyone know the quality, or should I say the lack of quality we received and the irreversible mistakes that cost us hundreds of dollars!

We had our taxes done the year before by Jackson Hewitt and decided to have them prepare our taxes again for 2018. We are so sorry we did not look up any of their reviews. The young lady doing my taxes (Jennifer **) said she's new but if any problems arise her boss is there to guide her. An hour later in preparing my taxes Jennifer quoted, "You Owe $67,000 for 2018." I said WHAT!!! She then called her boss (Cindy) to come and review this amount. Jennifer agreed this sounds like too much and needed her boss to correct any mistakes made. Her boss told us she's been doing taxes over forty years and operates other offices. Another twenty minutes and Cindy found a $2,000 error which now shows I owe $65,000. I said this cannot be accurate. Cindy then said "I Wouldn't Lie To You. I know What I'm Doing."

First of all I have been with these people for 20 years. Every year the price to do my taxes has gone up. Right now it almost 500 dollars to filed my taxes in January. The 29th to be exact. It's March. They filed my state taxes which I haven't gotten yet. They said 5 to 7 weeks so I called on today and I have to go get a freaking print out and send it my self. Why they did do that at first? I will never do business with these people ever again. Bad business I say. I should get at least some of my fees back.

I filed my taxes with JH on February 5, 2019. This is my second year filing with them and I got completely screwed by them. I was charged way more this year to file my taxes with them. They charged me 624.00 to file one W-2 with a dependent. I had the same amount of info as last year and was charged way less in 2018. The tax preparer didn’t explain to me why I was being left with 83.00 after filing with them. She made it seem like it was the IRS that found that amount correct for me. I didn’t work very much in 2018 but it still didn’t make sense as to why I was only receiving 83.00.

I’m only giving one star because zero star is not available. I would never recommend this company for tax preparation. They charged me over $100 more this year over last year which was still overpriced and I had the same exact information only different amounts. When I asked to reconsider my fee, the only option they gave me was for a $50 coupon for my taxes next year. Was basically told to go ** myself. Kept sending me back to the local office and wouldn’t allow me to speak with anyone outside of that office.

These folks promise gift cards, try and collect one of them! Rotten folks and let me put it this way, do it yourself and prevent an ulcer!! JMO on these folks!! Family members as well have had horrific experiences with these folks. Why did a discount store chain allow them to set up shop in their stores? P.S. They wash their hands of the mess!

I went to have my taxes done for 2018. I was charged $575.00. They did not send W2 and I end up having to send them after waiting a month and half. Also I am still waiting on my taxes. Do not file with them. Go to free place or anywhere else. Please please do not go there. I am about contact my local channel news because this is too much. About be 2 months. Still no movement on my taxes. Keep saying not complete. Every worker there should be hold on crime charges for playing with IRS, state, and personal info.

On Feb 6, 2019 I had my taxes done at Jackson Hewitt. They asked for a check routing number. The next day my account was debited the amount of the tax prep fee ($375). Six weeks later lo and behold, my account is debited once again by Jackson Hewitt for $375. When I contacted them, they said the money would be returned to my account but five days later, I'm still waiting. It is just criminal what they can get away with. Not only do they charge more than lawyers charge per hour, they bill you twice.

I pay them over 600 dollars to do my taxes and I was 2 years getting my 2015 state refund and now I'm just learning that after being charged over 600 this year I have to go to the Jackson Hewitt office get copies of my W-2 form and send it to the IRS myself because it was not sent by my professional tax people that I paid a very large amount of money to for tax service and I will have to do this myself and wait another month and was not refunded any of my money back or even a simple apology...that is ** but they get away with it and I know not the only one who has been through this before with Jackson Hewitt.

I have used Jackson Hewitt 2 years in a row and both times the tax preparer did not pay attention to my wishes and it has caused me to wait three times longer to receive any money. When I call to ask questions the preparers have been rude and short trying to hurry me off the phone. This will be my last year using them.

I have been given a runaround with them since doing taxes with them on January 28th. Told the lady that was preparing my taxes that I had the market place insurance. She said okay. A month passed then I got a letter from the IRS stating I needed to submit two forms since I had the marketplace insurance. The forms were submitted and had to wait three extra weeks to get my refund because the tax preparer failed to tell me that I needed those forms. Then they closed my Amex Serve card the day I got my state refund apparently due to fraud, but then I found out they took my state refund to say refund advance fees.

While the man who prepared our taxes was pleasant, I was shocked at the final cost of over $350. We waited for over a month and received a letter from the IRS that certain forms had not been provided, which held up our Federal refund even longer. I couldn't help but wonder how forms were forgotten when we had a professional file for us? I had always filed my own in the past with no problems, but the one year I hire someone problems abound. Our refund was also $300 less than the expected amount although the reason has yet to be explained. I know it wasn't the cost of tax prep because the state refund had been issued and money was taken. When we asked JH about why this happened, he simply replied: "I can't give you an answer." Needless to say, we will be doing our own taxes in the future.

We've been getting our taxes done thru Jackson Hewitt going on 13 straight years now & until this year never really had any problems with them but after this last experience we've just had this time we definitely won't ever be coming back. Not only did the lady preparing our taxes this year have absolutely NO clue what she was doing she also screwed us out of getting the 1 thing we use them for which is the rapid cash refund. This lady had NO clue what she was doing like we were just absolutely blown away with the amount of knowledge this woman didn't know...

We had gone to Jackson Hewitt for the first time this year. We usually go to H&R Block or would have a family friend do them for us but this time we thought we would try something different, mostly for the advanced payment that wasn't supposed to have cost a dime. First of all we didn't get the advanced refund we paid fifty dollars for them to tell us no and one week because the Jackson Hewitt lady doing our taxes got a social wrong. She had mixed up 2 numbers. They had not called us to fix the situation... Not once. So there's a week, after it was fixed and put in right an hour later they said we had not qualified. Every single time we had went to our previous place we had qualified because we always have gotten at least 8000.00 back. So that was 50 bucks down the drain plus the 575.00 they cost to do a ** job and slower return that I have ever had. And they do this automatically so that fifty is going to be taken.

Only 1 star because I was forced. They totally made a mess of my taxes. It is virtually impossible to get anyone to correct it after tax season is over because all offices have closed. It was then when I was notified by SCDOR and NCDOR. I ended having to pay over $200 interest because of Their mistake. They refuse to stand behind their guarantee.

FOR THE LOVE OF ALL THINGS, GO SOMEWHERE ELSE!!! Spare yourself the grief!! We paid $279 to get our taxes done, our second year using Jackson Hewitt... RUN FOR THE HILLS PEOPLE! I beg of you, DO NOT use this company for ANYTHING!! First the girl we had an appointment with was answering texts, says, "Sorry from my kid." Like that's any less professional. Between her and the other girl working they spent the majority of the time talking about anything and everything other than taxes, making my husband late for work (he had over an hour to get to work, taxes NEVER take that long). Okay, they were nice. But it was just unprofessional. They couldn't talk and work. Ya know?

Filed my taxes with Jackson Hewitt and that is something I will never do again. Was not told I would be charged a $450 filing fee. Called customer service, they wouldn't do anything. Basically all they said was sorry sorry sorry. Was offered a credit but why would I want a credit? I want my $450 back they stole. Will only be filing with Turbo Tax from now on.

This was my 1st & my very last time going to Jackson Hewitt. The tax preparer had me getting $1,320 on my state. The IRS adjusted it & came up with $544. How did he make a $776 mistake like that. I had plans with that $1,320???

This was my first day year doing taxes at JH and I regret it 100%! I went in to do my taxes the guy who did them was nice and all. He seemed to know what he was doing and I got the estimate of my tax return but I had asked him how much it would cost - he told me he would match last year's taxes and the price would be $230. I’m like, "Great." because I paid like $300 last year. So long story short I get my income taxes and did not receive my state. I called and asked why. They said, "Oh we took that for our fees." WHAT???!!!! That was about $600. I am super pissed, I will never file with them again. And when I told them the amount that I was told they said, "Oh well nothing we can do." I will never go through them again. Crooks!!!

I've been going to Jackson Hewitt for 3 years now... This year has been a nightmare! First of all they charged me 650 for doing my taxes which is highway robbery. Second the IRS chose me to do a verity identity. So I called the IRS and had no problem verifying who I was so then they needed the bank info so I called Jackson Hewitt. It took them 3 days to get the bank information and on top of that it was wrong. You would think a tax preparer would know this **. I'm beyond pissed off and annoyed. My taxes are going to take an extra 9 freakin weeks. I WILL NEVER GO BACK TO THEM!

My granddaughter had her taxes done by Jackson Hewit. She is 19, single mother, and barely making it. To file her federal taxes as a head of household with 1 dependent, and getting earned income credit. No itemizing. You can’t get any simpler than this. They charged her $458. Broken down to 369 for federal, $14 for storage, and $75 for Assisted refund. I called to complain, but before I did that, I asked what their fees were to do what I described above. "I’m sorry, we can’t give you fees because the fees are generated by the computer when you are done." I’m doing her taxes next year. I wish she asked before she went there.

I filed my taxes with Jackson Hewitt for the first time this year. I chose them because they had a loan advance program. The preparer filed everything but her printer was broken so she gave me no paperwork. I was told I had to have the American Express Serve card in order to get the loan and the funds will post between one hour to ten days. After fourteen days I called wondering why the funds weren’t on the card. The same preparer got an attitude - told me she filed the same way for everyone and told me “it’s not her deal, I was going to have to call the bank.”

I went to get my taxes done and found out that J/H mailed out discounts of $75 off preparation. I never got a mailer and I have used J/H for over 5 years. I got the discount last year, but they stiffed me this year. I will go to a competitor next year, as a loyal customer, they do not seem to have any loyalty when it comes to repeat customers.

The clerk asked me personal questions which I didn't even respond to, tells me it's 179 for the filing and turns out she charges me 500 skd then spells my name wrong messing up the whole process, claims I had made a certain amount but my earnings didn't equal that, said I was denied the 2500 advance yet she said I was approved and a card would be seen to me. Never got it, as well I get the card with the wrong name after she she says she corrected it, I end up only getting less than half of my refund. I can't get ahold of them. I called and called and now they are not even taking any appointments to figure out what the heck went wrong. How can I get this handled? JACKSON HEWITT YOU GUYS ARE FRAUD. I WILL NEVER DO BUSINESS EVER AGAIN THERE. YOU GUYS ROBBED ME AND I WANT MY MONEY!!! How can I get this taken care of? Anyone knows the correct channels to go thru?

Do not for nothing do your taxes with these thieves. They will get you. They do not care about you. These guys do not work straight. Go do your taxas somewhere else or you will be sitting here writing a negative review like the rest of us. Not gonna tell you what happened to me but it was very negative. If you don't believe me go have your own personal bad experience with these no good things that don't work straight.

Jackson Hewitt is a big ugly rip off. These folks full of BS charged me 185 to file a regular W2 with no dependent so you know I didn't get much back as expected. To top it off I also was charged 50 for a bank fee that I was not informed about upon filing my taxes. One thing I learned is to never file my taxes with these scammers ever again. It's a shame they are allowed to do this to people. You've been warned. Learn to do your own taxes unless you like doing business with crooks!!

I usually have H&R Block do my income taxes but this year decided to try this company. I should have walked away when they couldn’t give me a price until they virtually figured out my simple tax but didn’t. The cost was much higher than I usually pay so I told her to give me back my papers and I would return to my other company. She said, “Wait, we compete with H&R Block so let me send a message to the main office to see if I can do it for less”. She ended up lowering the cost by $80.

I normally go to H&R Block to do my taxes and the result is the same...awesome!! But this year I decided to try JH because of the money advance. Christmas really wrung me out so I needed some funds to get over the hump. It was still January so I use my last check stubs. The tax prep asked me if I wanted the advance and gave me limit options. I opted for the 2500 but only received 200$ on a prepaid card that I couldn't even withdraw cash from. So that was a letdown then the outrageous fees...500$ for tax prep??? Why?

I am currently at a loss for words so I can’t even write much. I can only state that I was expecting a return and when it came it was missing an entire thousand dollars and when I called them their response was they charged me $998 to prep my taxes and my taxes are not complicated in any way. It’s just a basic return and this was highway robbery because I was never told that it was gonna cost this much. I would’ve walked out of there and they really did my family wrong because we really needed it. I have always used H&R Block and have never been charged such an absurd amount and I am absolutely livid.

My husband and I have been going to Jackson Hewitt for years now, and this year has been a disaster. We never got the email for registering the Serve card online and we filed OVER a month ago! When we try and contact anyone they keep telling us that we'll get an email when the return is sent. No matter how much we try and tell that that we're not asking about when the money is going to be there, but why we never got the email to set up online and get the personalized card. Plus on top of that we had to file our state return separately when our original filer said they would put it through when the government re-opened. I think we will definitely be going somewhere else next year.

I have been going to Jackson Hewitt for years and was happy with their tax preparation, however this year the person I normally dealt with was not there. The new supposed office manager filled out our taxes and in two different cases I had to tell him how to fill out the forms for schedules that were not just your basic 1040. In reviewing the final tax form I discovered he still hadn't filled them out correctly. I am extremely unhappy!!!

I went to Jackson Hewitt to get my taxes filed. Was granted an instant return for $1,100 on one of their American Express Serve cards. Once the taxes were done and waiting for the money to be put on the card nothing showed up. After calling their office we found out that they did the exact opposite from what they said they were going to do instead of putting the money on the card They put the Instant return to my bank account instead of on the card and put the rest of the tax return on the card instead of the bank account leaving us in limbo till we find out if the money is going to be put into the account now 1 to 5 days. This is because of a typo that they did inside their computer that cannot be reversed. I've used this company for 10 years. I can guarantee you I will not be going back to Jackson Hewitt. Do yourself a huge favor and double-check their work before you leave their office.

Went to Jackson Hewitt likening do every year. This year was a complete disaster. First they couldn't do the state return because obviously they didn't have the right software so I had to keep going back every week until they could finally do it so then I'm waiting on my federal for forever only to see nothing is changing on the website just said processing so I finally talk to a federal employee who says that I have to send in additional info. I should receive a letter between now and three weeks so she's telling me there is a form that should have been sent eww with my taxes that wasn't. I'm super pissed. I will be doing my own taxes next year although I've been coming to JH for over 5 years!!!

This is the 2nd year I have used Jackson Hewitt and it will be my last. Over a $7,000 refund and only a $1500 advance. We can't register the American Express Serve card because an email was never sent and we cannot get anyone on the phone to find out how to correct it or to find out if the rest of our refund will go on the temporary card. Like many others we have children and bills and really need the extra money right now just to make ends meet, get caught up, and make sure we have transportation to get us back and forth to work to support our family the rest of the year. To be a top rated company they have poor Customer Service and are about to lose a lot of customers!

So disappointed. The worst first experience I have ever had with a company. I haven't ever used a professional tax preparer, but some things happened and I needed to get my refund back quicker for a fee through the refund advance offered by Jackson Hewitt. I set an appointment for 2pm at Arab and I was there on time for my appointment. I was under the impression that the representatives at the booths are actually the ones preparing the taxes, apparently this is not the case, so my information had to be sent to someone else to file and I had asked about the refund advance and wanted to make sure that I would be able to get paid today as I have a bill I need to pay.

I did my taxes at Jackson Hewitt. Got approved for the advance on February 2nd. Here it is now February 21st and I still haven't got the advance but I got my taxes. Now I am fighting with the bank to give me a check. They said they sent one and I told him I didn't receive it so they put a stop payment on it and sent me out another one. Still don't got it.

We filed with Jackson Hewitt this year. When you file they give you documentation that tells you all of the fees and such they take out and you sign it saying you understand and agree. I added up the fees to know what I was getting back and also looked at the IRS website. I am missing 400+ extra dollars that can't be accounted for on any of my documents that Jackson Hewitt took out. If they were hidden fees then they aren't listed on our tax forms and we paid nearly thousand dollars just to file with them. Either they legit stole money from us or neglected to list all of their fees. Either way it's completely unacceptable.

I am a 2nd time returning customer with Jackson Hewitt. I am extremely dissatisfied with their performance this time around. I had an okay experience with the actual appointment and the staff was rather friendly. But I have had issues with my return. I filed 22 days ago and still do not have a date for my return. Not only do I not have a date I have a code 9001. When I called twice to speak with them about it they said they could not look into anything unless I received a letter from the IRS. So why did I pay them over 400$ to prepare my taxes? Not to mention 2 days after I filed I went to go back over my return and noticed they put the wrong last name on 1 of my dependents. So I called them and they reassured they fixed it within a day. Not so confident that they fixed it considering I can’t pull up any of my information on the IRS website. I will be calling tomorrow. I will never go back to Jackson Hewitt again. It was an extreme waste of my money. Very disappointed.

This was my first time ever filing with Jackson Hewitt and I hate to say that is not worth the refund. Preparer barely spoke with me as he was inputting my information. I had to constantly stop him and ask questions. He also told me that all fees and repayment of loan would come from my federal. I filed over 21 days ago and still havent received a date as to when my federal taxes will arrive. It's still processing. I just learned that my entire state would be taken but wasnt aware. Almost everything they advertised wasnt true.

Jackson Hewitt charges a tremendous amount of money for filing almost 600 dollars, that is totally overcharging customers. They also advertise you will get your deposit as soon as it is received by the IRS however it is then held by Republic Bank. In addition they advertise get your money 2 days faster which also does not take place. This business should be investigated to the fullest extent. 600 dollars for efile is robbery. Last time filing with Jackson Hewitt. One star is too much. They deserve a big x.

The lady filed my taxes wrong. Like a 1099 when I own the business. Three years no problem with small business, first time with big company and got audited. It's a year later and no help from Jackson Hewitt even though I got the gold guarantee!! They are a joke and do not know what they're doing. I will be looking into filing a lawsuit against them!!

I just had my taxes prepared and filed by Jackson Hewitt. I am a return customer, but never again will I have their services again. I was qualified for head of household, and they didn't give me the credit, and didn't know till I filed. They say they will give you the maximum refund but that is a lie. They say they will give you $100 if not the most refund back, if others get you more credit, that is a lie. All based on my experience. They say, as well, they base your loan off of your return amount, but again, that's a lie.

I am so annoyed with the runaround with Jackson Hewitt. Called on 2/11/2019 to ask why my state refund was "in review". Preparer said they would call by end of day... No call. I understand that the office may be busy so I call back today as they STILL haven't called me. Preparer says, "I see there's a problem with your state return. I'll call you back in 30 minutes." Hour later... No call so I go into the office. Manager tells me she is in the phone with tech support trying to figure it out. I waited for an hour for her to tell me that they are going to call her back in a few days with a resolution... Not acceptable.

I went into the Ripley Ms office to file my taxes. They were suppose to open at 9, it was about 930 when they finally showed up. Then I had to sit there another 15 minutes while the one lady cleaned out her purse, and text. They finally go to doing my return. The whole thing took forever because she didn't know what she was doing and kept having to call the main office for help. She asked me if I had health insurance for the year, which I did. My fiance filed his own taxes but needed a copy of his previous year return that this same office prepared last year. He drives all the way up here for a copy, gets back to work and they have printed him off the wrong copy. I called and tell her this and she's gonna argue with me she didn't even though I had a screenshot in my hand to prove she did. Then I guess it pissed her off I proved her wrong. She's gonna try to charge me $25 for the right copy.

Charged me $339 and couldn't even spell my name right. Now I'm the one who has to make another trip, probably another wait and hope they can fix it. Don't leave the place without checking their work. After an hour wait and another hour getting the job done I just wanted out of there and didn't check the paperwork they shoved in an envelope. My name? Are you kidding me? It's on my driver's license, the form they had me fill out and the tax documents.

We used JH last year and were satisfied with the services. Skip to this year, we go to JH in the Muskegon Walmart. It took the guy 4 days to finish our taxes. He moved our appointment to another store and then forgot our folder so we could not finish. He tells me to come back the next day, so I do and he tells me he hasn't finished mine yet because he has other appointments. He calls the next day and says we need to come in and sign again. My husband stops to sign after work and then I go in later to sign and she tells me it's still not finished because the preparer has left for the day and he has to sign as well. He is also off the next day. After all that they charge us over $700. For our incompetent and unorganized tax preparer! I requested someone from corporate office contact me. Still nothing. Never again.

Updated on 03/01/2019: Continued from last comment... Come to find out IRS sent me a letter and Jackson Hewitt messed my address up on my taxes!!! Please everyone don’t waste your time going there. Go somewhere else. They will screw your taxes up!!!

I'm so disgusted with the misleading and horrible tax specialist. They tell you no fee small loan then charge a fee. Charged me over 600 for one W2 to be filed. Talked to them a few days ago and they told me my state refund would be available today. So when nothing was showing on the card I called 3 different #s to get answers. Then I find out they took it to pay for the loan. So since when do these loans get deducted from state and why didn't your representative tell me that. Instead I was told it got deducted from the federal. So they either don't have answers or they just simply tell you what you want to hear. What a joke. I WILL NEVER USE THEIR SERVICES AGAIN. THAT WAS THE FIRST AND LAST TIME. WAY TO GO JACKSON HEWITT. Y'all blew it completely. Not one good review this year and they're all saying the same thing. Not a coincidence!!!

I am so tired of getting overcharged for what they are doing. I have never in my life had my state taxes taking because it came first. I was depending on that just because I have child tax credit. I was only getting 300 for state but right now I needed that. I only get paid every 2 weeks and when I contacted them they said it was policy I signed in office. No one told me nothing about it. Said all fees would come from federal. They didn’t even print out my paperwork in office. I will take my service elsewhere next year and I believe because of the leading on they should reimburse everyone their fees.

They claimed that I was get a refund of 8,300 but then I was turned down for the rapid refund loan, I got nothing! Not even $200. WTFH? And they charged me almost $600 to do my taxes. They said it was more expensive because I had 2 W-2 forms. WTH. I will never use their service again.

I won’t ever file with this company. They are a bunch of curls. Robbed me for $743. I was suppose to get back 7,500. They only giving me back 6,800. They are ** crook. Hope they closed them down. Then my daughter does taxes with them and they charge her $200. So the check she will receive is $680.

I was introduced to these crooks a couple years ago. I liked them because I was able to get the advance loans. This year has been a real nightmare because I always qualified for the max loan amount I chose to continue doing business with them. So to my total surprise I was charged $500 for taxes and fees. I wasn’t informed I that I didn’t qualify for the amount they promised to give me of $3500 and I only received $1100. I am so upset because I was super behind on my bills and I prequalified with the same job information. I hate this experience and will never deal with them again. Ever?

WE DON'T EVEN OWN A HOME. Proud military member who was charged $400 to file a simple return (2 W2 forms). NEVER AGAIN, FIRST AND LAST TIME!!! People are ruthless and heartless these days. Don't believe the hype! File your taxes for free on military installations or online. Yeah, you'll wait the 14 or more days, but at least you aren't getting burned by your fellow American. One star is too much.

So after all said and done, we paid way more than just the little $49 or whatever it is to file. I understand state was more also... But in the end to be charged $490 for the person preparing my taxes and not to tell me... is BS... We were under the impression that we only paid what they advertise up front nothing that high. And to say, "Oh you were a Walmart employee you got a Walmart gift card for $100." Well that still doesnt cover the fact in total that this was almost $600 if you add the Fed and State to her stupid fee... So highly upset. It's not even funk... Feel like that we have been ROBBED!

Well I start off by saying Jackson Hewitt is trash, you guys have took advantage of people in a huge way, knowing people really could have used the tax loan. The prices are outrageous. I personally was approved for the $200 loan then I was sent an email saying once I receive my W2 I could receive the other $750 so I was excited. Once my W2 was placed in the system I was denied the remaining balance $750 but I was already approved. I need answers. Why are you false advertising Jackson Hewitt to make a comeback.

Go in yesterday, 2/2/2019 to file my taxes at the Jackson Hewitt in Walmart, Clarksville, Tn. After waiting 5 min for the very unfriendly middle age ** man to even notice me I see the ** an equally unfriendly woman on the other side finish up with someone. I walk around to her side, she ask if she can help me. I tell her I have a 3pm appointment to file my taxes, so she gives me a paper to fill it out and then wait for her to continue to attempt to dump the paper from her shredder, which by the way she has been dumping since I walk up. When she finally able to complete her difficult task she then begins asking me question, and after a couple minutes begins to put my info in to the computer.

I go to JH every year to file taxes but after this year I will no longer do so. I had lost my card from the previous year and called and had it cancelled. Then went and filed taxes and got a new card when I filed my taxes. They tell me all details and about loan. I never got a email about the loan. I got a email to set up account even though I set up the account and it says active. When called CS it says not active online and my info is incorrect. I still haven't received email for loan after being told I was pre approved in store... I called JH about my card and got told call the company. Well when I do that it's a automated machine... No way to explain what's going on or get answers... Very frustrating. Disappointed this year for sure!

I had brought my pay stub in and was told I qualified for 200 but if I waited until I received my W-2 I was pre-qualified for 2500. I waited and in 2 weeks I went back to the Jackson Hewitt in Madisonville KY Walmart with my W-2. My husband had left me and I was losing my home so I was very much depending on the advance I had been told I would receive. The woman did my taxes said I would get back almost 5000 and she issued me a American Express card and said my advance of 2500 should be available in about an hour.

So I made an appointment online for 6 pm on the day I received my W-2. I got an email thanking me for changing my appointment date to the next day at 6 pm. I did not change my appointment so I called. The system rescheduled me because all of the tax preparers in the office I go to where on sick leave due to the flu besides one. I ask if I can go to another JH. They tell me that is fine. So the one I was going to go to didn't answer their phone so I went to the one at Walmart on Towne Blvd in Middletown. The lady there assures me it is no problem. She has me and my husband write our socials down on sticky notes. I tell her my w-2s are loaded to my JH, and she asks me what that is.

My husband has worked at the same company since 2016 tax season. 2016 Indiana county taxes were figured in and paid in... 2017 they were not. Which caused for a refund which we should've never received. I have had 3 other CPA's look into this. They all agreed it was done wrong and now needs to be amended. I bring this to the attention of the lady that filed our last year in Harrisburg Illinois and she has the audacity to tell me to stop harassing her. Well since this costly mistake will cost me interest and penalties I think they should have to cover it.

I've used them before and like everyone else I went in for the advance. At first I was approved for two hundred dollars then when I got my W-2 I was approved for twenty-five hundred. Great. I received it but I've received several letters from Metabank saying my return isn't complete. I've called the office and was assured it is nothing. I'm hoping they are correct. Now I'm waiting on the call that says they can do my state taxes because right now they don't have the software. IDK what that's all about but they need to hurry up and get it. I want to be done with this tax season already. Mark assured me that he would call me back when it's time but I've never had to do or pay for my state and federal separate. I don't like the back and forth.

JH charge an additional fee of $49.00 that goes to JH on top of a fee of over 200.00 for filing. I got a refund of $300.00 as they are taking more than half the refund! They are soliciting a JH American Express card by telling customers, "you receive refund 2 days early." 1st off how do I know if I actually received a refund 2 days early? They don't tell you that the 800 no behind card is just a recording and no live person to answer calls. They don't tell you about Amex upfront fees $15.00 initial fee and over $10.00 or more just to withdraw funds or use card, they tell you receive an answer if approved/denied for the Amer Ex card in 24 hours but I didn't receive answer in a week! JH couldn't answer any of my questions.

This is literally the absolute worst place to get taxes done! They overcharge and if I wasn't getting a refund advance I would have never dealt with their horrible customer service, extremely slow accountants or should I say accountant since there was only ONE THERE in spite of it being the busiest time ever for accountants! I was only coming to this establishment because of the "1000-3500$" advance they give each year but unfortunately they screwed me out of that as Well! My refunds are consistently around 8000$ so I thought I'd get more than the minimum that was offered but last year only got 1500$ which was fine but THIS YEAR was expecting the same since everything I did was exactly the same yet only received 500$!

I use Turbo Tax every year. This year I totaled my car and wanted to try for a refund advance. I was prequalified for 4500. Ok I took my last paystub and received an email stating I was approved for 3500. I received a call from my tax prep lady who gave me a different name than what she signed on my documents. She was asking if had gotten my W-2s. I had not. We did not get them until last minute. I asked her that day to verify and guarantee the amount. She said, "Yes you were approved for 2500."

After filing my taxes with JH for 3 years, and getting approved for the refund advance for 3 years, I suddenly get denied this year. My return is over 6000 dollars so I am not understanding why I was denied the advance loan. I am extremely pissed and I will never use JH again. You have lost my service and respect. I am seeing a lot of people have gotten denied refund advances. I need this to be fix, explained, or I will not be using your services ever again.

My husband and I did our return with the for the second year in a row. I will not use them again! 575.00 to do our taxes and not even get approved this year for the advance, but we did last year! Thanks a lot Jackson Hewitt and MetaBank! My family really could have used the money early to buy tires for our vehicles to get back and forth to work! I guess we will have to wait and hope and pray they make it until we finally do get our income tax! Thanks to this and the shutdown we are behind also on bills! Things just couldn’t get any better!!!

I been going to Jackson Hewitt since my own personal tax preparer passed away in 2012. The lady i been working with there since 2013, is the reason I kept going back. She was very friendly, becoming personal on a outside level of friendship, giving me her personal cellphone number. I went to her in January of 2018 with my taxes, telling me she will take care of them, having me sign the pad, not giving me any paperwork afterwards. Trusting her, I didn't question anything. With her telling me at first, keep an eye on my Jackson Hewitt debit card. I did so, nothing was there. I called her for several months after, finding out that she blocked my number. I then get several letters from the IRS, questioning my identity. Couldn't get through to the IRS until January 2019, asking why they sent me the letter.

So I went to Jackson Hewitt to have my taxes done on the promise of a pre-approved loan and this year with school expenses, car payments... I figured I would give it a try. I’ve used TurboTax for years, but the instant refund had me sold. Boy was I ever wrong. From the moment I got to my appointment in the local Walmart I sensed something was off. The older woman seemed nice, but a little trouble logging into the computer and after a little, she seemed a bit confused about my education credits that I get. So she turns the computer towards me... And I’m walking her through things and SEEING her not entering my 1098 info correctly. She doesn’t listen as I try correcting her... And announces my return being $1500 less than TurboTax.

I had my taxes filed and I offered to pay by check but the lady said no need. It will just come out of my return. Well when I got home and read everything that was being hid from me, they're charging me $49 extra for having it sent to their bank than mine. It's a overall rip off. I really wish I would've done my homework before getting scammed. I'm only giving 1 star because it won't let me give 0. I'm very disappointed with the whole experience.

I would never go here. I have been with them for a while and they have messed up my taxes so bad two years in a row. Never go here. They don't do stuff right at all. I'll be in trouble with the IRS. So if you want your taxes messed up than have to deal with the IRS 'cause taxes are ** up. I wouldn't even give them a star.

I'm completely dissatisfied with Jackson Hewitt. We took our return in with my husband last check so we can get the advance of the 3500. We were told that all we could get that day was $200, we can get the rest of it when we bring W2 in and the taxes are sent off. A week later we brought in our W2 to Them, we were told that we should get our money in about 30 minutes. I asked the clerk how much we would be getting and she said 1200. I asked her why we were only going to get 1200 when we are supposed to be getting 7000 back, why would we not be getting the 3500. She said the bank determines how much we get back. 30 mins later I check my card and there is only $250.

So you need extra money to help pay off Xmas. Thought to myself I could use Jackson Hewitt's refund (loan) (credit) "ripoff" - says up to $3500. Ok cool. I already knew my return amount was over $4000. So after the ridiculously high price of $450 to do a simple (1 W2, EIC, CTC). Wasn't enough now for the (loan) which you have to pay $50 just to apply for it... Doesn't sound very free to me... After all that only $500 ends up being approved. Ripoff. I would have just done my own e-file for free. Basically I paid $500 to do taxes and after being duped on the overselling up to $3500 so called loan I get 500 bucks. Total ripoff. People just wait on the money.

On December 26, 2019, my husband and I went to Jackson Hewitt to receive the advance with our last pay stub. We thought we were in good hands since the MANAGER was the one doing our taxes... Boy was I wrong. The manager was looking confused through the procedure and in the end my fiance qualified to receive $300.00. He used his own card, also through MetaBank, for the direct deposit and was told he should receive the funds in an hour. No funds reached the card so we return to Jackson Hewitt to ask why and discovered the tax preparer input a extra 0 in the account number. He supposedly rectified the problem and said give it 24 hours.

To make the story short the only reason I went to JH was to get a loan on my taxes early. I usually file with TurboTax but I really needed some extra cash to catch up on things as it's almost February and after struggling to pay bills in December and January I decided to go to JH. I got there and the staff was nice and the visit was pleasant overall but it's what the false hope they build up in you then it's the ripoff and the reason I'm never going back. They make you think you're pre-qualified for a big loan of up to 7000 but what's funny is to find out if you're approved you have to file your taxes first. Ok cool, right? My refund was worth more than the 7000 offered but I was denied any loan and never even had a chance to choose an amount.

I have had my taxes done at Jackson Hewitt for 5 years. I know the fees are high, however we all know why we agree to pay them. Most of the time I find myself in a pinch for extra cash in mid January. This year the fees not only skyrocketed but almost no one received the loan amount they were promised or what they had received in previous years. Something is very wrong with this company, why would they want to lose established customers? I can tell you I will not be returning and I’m sure I won’t be the only one to use a different service next year. The loans are what draw people in. Pissing them off is what draws them away. Good luck next year Jackson Hewitt. It’s hard to run a business if you lose the majority of your customers!

The Lebanon Mo Walmart location is a mess! The wife and I are very disappointed in the company. How can you not have a working printer, we ended up leaving without any of our tax paperwork. Then to be told we cant find out any info for up to 48 hours. One of the let's say employees, try to butt in to filing without even asking permission (not sure but I believe that is or should be against the law). Just very disappointed in the service. And to call the customer service and still get stonewalled. We will never use them again.

I went into the Jackson Hewitt Kiosk in Wal-Mart on January 19th with my W-2. And before I go any further, the lady who helped me at this location was so nice and extremely helpful. This has nothing to do with her. Before going into the kiosk, I filled out the pre-qualifying information on the Jackson Hewitt website. It immediately said I was approved for a $1,500 no fee refund advance. I then received an email shortly after saying the pre-qualification was for $2,500. After proceeding to get my taxes filed, I received another email that evening saying I was only getting $500. My actual refund is over $7000 but I needed this money early to catch up on bills after Christmas.

I finally got my W2 from my job as they don't hand them out until the last week of January and you can't get them online. So my wife and I picked up my W2 and head to Jackson Hewitt to file our taxes. Except when we got there the lady went to pull our file up to finish up the tax preparation from when we got the holiday advance in December, she informs us that Jackson Hewitt (not her) apparently already submitted our taxes to the IRS without our W2.

I have been a customer for 5 years, but will not be returning. Here's why. I decided to go in and apply for the early $400 refund with pay stub. One week before Christmas. I was emailed saying I was approved and the money would be direct deposited the next day. After a few days I called my bank and they said there was a hold on the check. It would be sent back. JH said MetaBank entered my correct checking account number but it was listed with my savings account. I received a check in the mail in January. JH said, "We will give you a discount of a $150.00 of the 500 something we are charging you to have your taxes done. It won't happen again."

Jackson Hewitt advertises a refund advance through MetaBank but it is a lie. MetaBank said I was denied based on refund amount and I have a really large refund coming. They overcharge and are shady about telling you the cost. Avoid at all costs.

This company’s best practice when they have a complaint is to hang up on people. I recommend HR Block, never had a problem with them. I decided to try this service and was met by nothing but an impossible task of trying to get a hold of someone after the tax prep. They needed more info to complete their end, I already got an advance. However trying to give someone the information they left 5 voicemails about, so this must be pretty important. I cannot find help anywhere. If you want trouble free taxes avoid Jackson Hewitt.

I've been a customer of Jackson Hewitt for 5 years and this will be the last year they get from me. I was completely lied to about the entire process this year. I was told today I had a pending deposit of 3,500 on my American Express card like I have received every single year. Then hours later get an email stating I was only approved for 500. Ridiculous being as this year is my largest return I've ever received by 2000 more than the last 4. I'm disgusted with how I was treated by them and MetaBank for lying and tossing me back and forth between each of them claiming the other was lying about the amount. My three children and I literally needed this money and now have no place to live. Thank you Jackson Hewitt and MetaBank for furthering your antics in ripping more and more people off each year! I guess the rumors have always been true, I regret entrusting you!

I went in to file my taxes with Jackson Hewitt on January 26th, 2019. Typically I have a very easy return with only one w2, 3 dependents and school loan information, so I have historically used TurboTax. This year we have a vacation coming up next month and I saw their ad online about filing your taxes with them and getting an advance. I did their pre-qualification and I qualified for a $2,500 advance with 0% interest. I made my appointment and did my taxes with Dave at a Phoenix Walmart location. He did my taxes fairly quickly and efficiently. He issued me an American Express card and explain that once my return was accepted then the banquet would review and approve my advance.

I file my taxes being charged over $400 and having to pay into state (which I did not have to when I put my information into H&R Block). Tells me my funds will be approved in an hour for the rapid refund which is the only reason I filed here. Turns out nope they give you a temporary card (which does not work at any location or ATM). It does not allow you to speak to a real person at Amex Serve when you call to tell them it doesn’t work. And if you call actual American Express they transfer you to a nonworking number. Reporting them to BBB. It’s a scam. Nobody gains access to the funds they tell you are advanced on the card. Thanks for the ripoff! Won’t be back and hope the BBB launches a full-on investigation into this company!

I went to this place because I applied online for the Rapid Advance loan that stated I was approved $2500. I go to file in the Walmart location for Jackson Hewitt and start the filing process. The guy stated I was approved and I would get in direct deposit, my advance and I will receive an email soon of the advance. I am thinking I will get my advance since I was told I was approved the $2500. I got an email stating approved $500. I was also charged a $49.95 fee which I was TOLD there was no fee. I was charged a homeowner filing fee of $470, $75.00 State fee and the $49.95 assisted fee? I do not own a home!

I had went in and talk to a representative and got it all set up for an advance. Gave me $400 upfront and was told I would get 4000. After bringing in my last W-2 and showed all the specs on the computer and then didn't receive what I was told and then when I called the guy I talked to very ignorant. It was the location over by Saint George Mall.

I went into my local Jackson Hewitt office in December to get a refund advance using my paycheck stub. After she entered my information into the computer, she said I would get an email once the funds were loaded onto the Serve Card. I get an email telling me I was approved for 300.00 and when I return with my W2 I'll get 700.00. So to me I'm already approved for 1,000.00. Fast forward to returning with my W2 to get the remaining 700.00... I complete my filing with them. They charge me 601.00 in filing fees. I'm told I'll get the email in a couple of hours. I get the email from MetaBank and this time it says they can't approve me! So I don't get the 700 that I desperately need right now. I am beyond livid right now. I have cried my eyes out. Jackson Hewitt and MetaBank are RIP OFFS! Never again will I return. I will continue to file my own taxes.

Please do not go to Jackson Hewitt to file your tax return this year. They tell you false information just so that you will file with them to make them money not giving ** about their customers. Husband and I went there yesterday because on their website you can see if you can get refund advance and how much. Have been doing our own taxes for the past 5 years with Turbo Tax with no problems. But we wanted to get the refund advance that was told to us in the office we are approved.

I received an email, on December 24, 2018, stating that I pre-qualified for a refund advance. I've been getting approved for them for the past two years, so I was confident that there wouldn't be any issues. I went to their office, on December 19, 2018. The representative was nice and explained the process. She stated that the only way to receive the loan would be on the Amex card. Therefore I wouldn't be able to have the funds deposited into my account. Fine. She said that I should receive the funds within the hour. Fine. Unbeknownst to me, MetaBank had already denied me while I was sitting in the office. The email, which I didn't check until I got home, had been sent 30 minutes into my appointment. The representative should have known this, right? I was shocked because I've never been denied.

Jackson Hewitt, you should really consider using another bank for your anticipated loan services, because based on all of these reviews, MetaBank screwed all of your customers out of anticipation loans this year. I was a loyal customer for the past 3 years, and never had a problem with my taxes or getting an anticipation loan. But this year after being pre-approved for a $3,500 loan, I was later denied after filing my taxes. The reason given by MetaBank was that they were unable to verify my identity. Even though I'm the same person who has filed with you and them the past 3 years, and they've given me alone every time.

Scheduled an appointment on the night of 1/23/19 when I got a preapproval for $3500+$1000 for being a new client. So of course that's more than enough to pay late rent and catch up on my car note. I thought I scheduled a morning appointment but somehow ended up with an afternoon appointment. I get there right at 10am and the door was locked. They open at 9am ok; I think nothing of it. The preparer was so friendly. I was filing with a 1099. She's inputting my information into the computer, but has to make continuous calls to her manager because she can't find whatever the screen is asking for. Turns out she was putting 1099 info into the W2 screen.

I went yesterday to file my taxes. I was told I was getting $705. That was fine. Great. I was excited bout that. Come down to it they told me all I was getting back was $250. BS. I even claimed my child and she didn’t even get nothing back but $606 back. As a child you supposed to get at least $1,000 or 2,000 back or something. I feel everybody else on there scammed me out a lot of money and they need to do something bout that - not to mention they charged me $431 to file my taxes then take $49 out for additional charge. That’s some BS. I can’t believe they do people like this that work so hard for they money. Something needs to be done about this and stop lying to people. I want all my money!!!!

I went to Jackson Hewitt to get my taxes done because of the refund advance. After paying over $400, they tell me that I was denied the refund advance. So what was the point of doing my taxes with them? I could of done my own taxes for free. This place takes advantage of people needing money. I will never do business with them again and will tell everyone I know never to use their services.

First off, the actual tax preparers were lovely. What isn’t lovely seems to be the theme here. Went in for the early advance, was denied for the early but approves to come back with w2. Fine. Went back to Jackson Hewitt closer to my house (as we hadn’t prepared an actual return the first time). My bad I guess but I hadn’t used them previously. Well the actual return we filed got me a lot more than I thought. Plus I had the APPROVAL for the 950 per the emails. So I thought, yippee. Well turns out there was a return started the first round. Which doesn’t pop up when the actual w2 based return was submitted. I only find this out after I get home and still have no email or money. Hmm.