Jackson Hewitt Reviews

It was such a pleasure having Nate prepare our taxes. We’ve been with Jackson Hewitt for 20 years and by far Nate is the best tax preparer. He is extremely knowledgeable, thorough and extremely professional. He is a huge asset to your company. Thank you Nate, see you next year!!!

Rude and overpriced. Owner horrible to me. I decided not to use them after they gave me fees at the end of sitting there forever. Would not return my papers. Stole them basically. They plug in numbers on a computer. Not rocket science!

Today I went filed my taxes at a Jackson Hewitt. Joan at the Walmart location was my was tax person. She was rude from the start. She basically called me a scammer without using those words. I have a 1099 and a W2. She put my 1099 information in without adding my expenses. Which made the numbers off. Instead of to fix the problem. She called her supervisor (Stephanie) to let her know what the issue was and that she has to leave to get her son and relief hasn't showed up. Stephanie told her void my filing and whenever the next person come he can start over. I have been preparing my taxes with you guys since 1998. After how I was mistreated. You don't have to worry about me coming there for service.

Years ago while searching for a tax professional someone suggested Jackson Hewitt Tax Services, so I stopped by the office located on Pass Rd. Now 10 years later I have been coming to Victoria for a professional tax preparer and I would highly recommend her to anyone! She is knowledgeable, very polite, efficient, and very fast! Her receptionist, Angela, is very kind and patient! You NEED a tax professional come see Victoria, she will complete your tax services that’s needed.

Hanna was knowledgeable, patient and very helpful. She took the time to explain any questions I had and made sure I understood every step along the way. I could not be more pleased with her abilities to navigate the tax system.

Dear Jackson Hewitt Customer Service, I am writing to formally express my deep dissatisfaction with the service I received at your location. I entrusted your team with my 2024 tax preparation and paid for professional assistance, only to be left incredibly disappointed and financially burdened due to multiple errors and lack of communication. After paying for the service, I was not kept informed throughout the process. I only heard back after my return was rejected three times. I was told I needed to provide documentation for my insurance, which I did—but the issue still was not resolved. After a week of no communication, I called the office myself and was told my return had once again not been processed. I was understandably upset.

Staff was very accommodating and patient. We appreciate the advice that was provided by the consultant. We are returning customers for the past 3 years. Setting an appointment was very convenient online.

Went to get my taxes done and the guy wanted me to know upfront how expensive it was. The preparer didn't once look at any of my tax papers, just came up with a price. I got up and left and tried to call me back 3 times.

I went to Walmart on 172nd in Arlington WA. I had the COMPLETE AWESOME EXPERIENCE with the woman doing my taxes. Her name is KATHY.! She helped me understand a lot of things I was not aware about. JACKSON HEWITT is BLESSED to have someone so knowledgeable and personable. I will be returning and recommending her to everyone! THANK YOU MISS KATHY!

The person who did our taxes did a good job, but it was never disclosed that it would cost us $550.00 for their service. If they had given us that information we would have gone another route to get our taxes done. We went to H & R Block last year and we paid about $175.00 for their service. Charging people $550.00 is a bit ridiculous. Not happy!!

They was a big help of taxing my taxes and I am thankful and the customer service is great and they are fast at doing your taxes on time so come to Jackson Hewitt and cash in your taxes and you won't be disappointed.

We were audited for our 2024 tax return almost immediately, and when we told Jackson Hewitt, they said since the refund hadn't come back, we had to pay a $500 fee up front to qualify for the worry free guarantee! I told them we signed up for that when we filed, but they told us it doesn't start covering us until the fee is paid, usually by the return itself. So they're holding our IRS audit and won't work to resolve it unless we go and pay them $500 up front, and only then will they begin work on the mistakes THEY made! We will never use them again.

Kimberly at Walmart was really helpful, everything was fast and easy and she answered all my questions!!! Will definitely continue to use Jackson Hewitt for all my tax purposes. I've used Jackson before and I appreciate how convenient the service always is.

** at the 231 S Quintard Ave Anniston Al office provided quick professional customer service, thank you!! Appointment was made easily and convenient for my work schedule. This is my third year using Jackson Hewitt.

This is my first visit to Jackson Hewitt at the Eastover location. Anne is very professional, knowledgeable, makes you feel at ease, and is a great conversationalist. I plan to continue to use her services each tax season because I was extremely comfortable with her preparing my tax return. Anne has the experience in her position to make the customer feel comfortable during the tax preparation. She also asks excellent questions for clarity of the forms presented to her. I will request Anne for my future visits at the Eastover location.

Terrible…Sticker SHOCK!!! Went there because of their $48 advertisement. I'm retired and on a fixed income. Dropped my taxes off on Sunday and got a text on Monday to pick up. Went on Monday to pick up and was told it would be $150 and I told the lady it was supposed to be $48 and she told me the sale ended Sunday and she rudely told me it was too bad…I went home and call their customer service and requested a call back which NEVER arrived. Very disappointed with their service to say the least..Will never go there again!

I went to JH with the best of intentions...They are in the business of rip offs and it begins as soon you walk through the door, you can almost feel it, unpro staff, cheap tawdry individuals pretending to be trustworthy knowledgeable tax pros...NOT! They don't even know their own discount promos and will not mention them if you don't. Beware of JH! I couldn't get my taxes done in one visit, was asked to leave a deposit of 300, I left 400, found a better deal, asked for my deposit back or part of it, No go, they are trying to keep all 400 for 40 mins worth of nothing...Small claims here we come! Glen Allen, VA JH, stay far away!

I scheduled my mom's tax preparation with Jackson Hewitt on Tuesday March 4, 2025 online for the location Kernersville, N.C.. My wife sat with my 92 year old mom while the tax preparation was happening. My mom had all the necessary things needed for the preparation. She also had a 25% off code for the preparation which she qualified for. The preparer had to talk with her boss on the phone several times. Upon completion she was told the cost was $317.00. She paid the amount. A day or so later she received a call requesting another 118.00 saying that they didn’t charge her enough. My mom was upset so she authorized the extra amount to Jackson Hewitt.

The preparer was pleasant enough but $576 is too steep for a straight 1040 filing. I will never go back or recommend to anyone. Before my CPA retired, he charged $120 for the same service. He also sent regular updates regarding any tax law changes.

January 24, 2025 I filed my taxes with Keith (don't know last name), an agent at the Apex N.C location. I waited 2 months only to find out when I called the IRS directly they said I needed to file an amended refund because I was missing a w2 from a previous employer that I wasn't aware of, until it came in the mail. So anyway Wednesday March 2nd 2025, I reached out to Jackson Hewitt in Apex NC. To see if I needed to do anything with them Keith then stated that he where I was missing a w2 form and needed to come in and re-file. I told Keith I was under the weather and was there any other way I could send him the w2 form, he then stated yes and sent me a link to my to send it. I sent the w2 form Wednesday March 2nd. He called me yesterday, I missed the call because I was working. So I called him back today because by the time I got off they were closed.

Nickie ** was amazing at her work. She's polite and make you feel comfortable talking to her. l'd recommend anyone to use Jackson Hewitt because their customer service is amazing!! God job Nickie **. I appreciate your work.

People in the office change every year. This year it took over 2 weeks. The office got the flu. I had to go back in twice. Today is April 1st. I like getting things done. No phone calls. I understand it's busy that's why I took it in 2 weeks before April. So I went in today. Once we got going came together quick done deal. Mt. Vernon Washington state Riverside Drive.

Three trips to get a correct filing! First trip, wrong figures used. Second trip, corrections made but received erroneous refund. Third trip, agent could not fix erroneous refund issue—We had to make telephone calls to bank and IRS. What exactly did we pay for? Where do the agents get trained? What a waste of time and money! Never ever again.

I wished that I had read reviews before getting my taxes done here. I only had them done there because H&R Block kept messing up my city taxes the last couple years and now I believe Jackson Hewitt did too. It seems like the tax repairer had no experience on doing taxes. Instead of filing my city taxes where I live they want me to send a tax return to RITA in another city. I’m not filing taxes with them in 2025.

I’ve been going here for over 20 years. I scheduled an appointment as I do every year. When I went to the appointment, I was told it was not scheduled. I showed them the confirmation but was told I need to need make another appointment or come another day as a walk-in. I asked for my regular tax person and was told she was at another location so I asked if I could schedule with her. I was told I needed to do it. She was very rude so I asked her for her name and she stated she didn’t need to give it to me, that I needed to leave or she was going to call the police. The whole time she was on a person call, because whoever she was on the phone with she was asking when they would be bring her lunch.

Stay away at all costs! I have used their service in Maplewood MN. This year, Marilyn ** charged my son $525(!) for a simple return with one W-2, unemployment form and college tuition form. I informed her prior that I would be filing as a head of household claiming my son as my dependent, and she disregarded our prior agreement, went ahead and filed for my son as single without checking the box that he is a dependent on my taxes. My son felt that he paid for both of us.

They tell you one price and then charge you another. I even asked before I made the appointment and the guy told me no more than a certain price and it turned out to be double. Never again. It’s a total scam of a place.

This will be the last time that I go with Jackson Hewitt. Every year they have a novice person who makes mistakes on my taxes. Their training must be abysmal for them to continue to make these mistake.

I needed a new CPA or tax filing resource to help me with my taxes this year as the CPA who did my returns last year is no longer in business. I was looking for alternatives and noticed that Jackson Hewitt would do it for only $149 for new customers. They have boldly announced "NO HIDDEN FEES". I was skeptical about the pricing but they assured me that it is accurate. I submitted my paperwork in one of the stores, the next day I got a call that they would not honor the price and that I should go to another store. When I called the other store, they told me that they would not honor the price as it would mean giving me a discount of $550. When I went to collect my paperwork from the first store, she informed me the store in the local Walmart would honor the price. When I called this 3rd store, she agreed to do it for $149. After dropping off the paperwork, she called me to inform me that her boss declined to honor the price.

I'm impressed with the friendly staff and their professional demeanor. I was able to complete everything today and the only reason it took as long as it did was because I forgot things and had to go home twice! They were very kind and understanding. Thank you!