Jackson Hewitt Reviews

This was our first time trying this company. Should have turned around and walked out as soon as we walked in!!! The "office" was run down, and frankly, scary! Signs on the front door about all doors to attached apartments being locked. Seemed as though there was an eviction going on. The (one) lady working was really nice, but had no idea that she had an appointment. Didn't ask us any questions when we walked in, we had to start it all off, and finally got to the part that we had an appt. We booked the 1 hour appt and assumed we would leave with our taxes completed. NOPE. She need to hold onto everything and leave it for the next person, after telling us that she had been sitting there alone for 2 days until we came in.

The fees actually charged for completing my simple W2 was/are ridiculous. I was told from my understanding, that since I was a new customer $100 would be deducted from my initial fee, which would have been $160, which I felt was still too high for a simple tax return. But they ended up charging me a total of over $300, saying that $54 of it was/is charged by my bank for direct deposit. I contacted my bank rep, and she informed me that they have not received any direct deposit fee from JH for depositing my taxes, and I also observed no such transaction fee from my bank account ledger. My bank rep also shared with me that a bank associate just went through the same thing with the same JH service.

The facility was not clean. Looked like it had not been cleaned or vacuumed for some time. There was no privacy from anyone sitting in the lobby area. It was all open. They could hear everything that was discussed. Talk about HIPPA violation. Afterwards, me & my husband had received a survey from Jackson Hewitt. We responded back to it & told them exactly what we thought. Within a few minutes. We received a phone call from the regional manager, & they wanted to know why we gave them the low marks on the survey.

Scheduled 1 1pm appt. Didn’t get seen until 1230 because the 12pm appt didn’t show up until 1250. Showed him all my forms and he told me you don’t need to fill out the local tax form. They send it in case you want to fill it out. Told him I was there to pay him to fill out that form and he refused.

Went in for my taxes and they charged me $750 and I have went there for years and now I'm going to go somewhere else. That price is crazy and way too much for taxes fee and service. I liked them at first but seems that the more you get back the more they want and I'm a single dad that needed that money so I'm not happy there.

My Name is Tony W. I used Jackson Hewitt for the first time this year. Let me tell you it was a mistake. I had 1 W-2 and A 1095. The girl that helped me was just a relay person on her PC to someone else. I was told because this was my first time using JH I would be getting $100.00 off for the tax prep. I was told the prep was going to be $539.00 minus the $100.00. At the time I felt like that was way too much to be charged but I went forward with it. Six weeks later I got my return,not direct deposit like I was told it would be but by a paper check instead but I heard on a Radio ad that they were only charging $149.00 or less for a simple return so I felt like I was overcharged and when I called customer service about it I was told that's too bad and there isn't anything they can do about it so needless to say I will not be using JH ever again and I hope this review will help someone else from making the mistake I did with a less than honest company.

We were supposed to get a little federal back. Not much but anything helps. Ended up getting $0. I feel I was lied to. I will recruit and stand out to protest wherever there's a Jackson Hewitt. I know plenty of stay at home moms who would agree y'all lie and charge entirely to much. I'm having to go to H&R block to have them go over my taxes. I should have just gone there to begin with. Y'all got paid tho that's for sure. Lying crooks is what you should rename yourselves. I will be sure to spread the word that no one should do business with you. I would give a negative 5 star if I could. I have learned from my mistake and will make sure no one else makes the same mistake I did.

**Review for Tax Preparer Marcella **** I had an excellent experience working with Marcella ** for my tax preparation. From the very beginning, she demonstrated a high level of professionalism, knowledge, and attention to detail. Marcella took the time to carefully review every aspect of my tax situation, ensuring that everything was accurate, organized, and handled with the utmost care.

I went to Jackson Hewitt two years ago I was charged $800 for all their hidden fees and everything and only got back $100 when I asked the lady about all the fees to explain them to me. She was reluctant to do so I was penalized for not having a bank account when I did have a bank account and worse they disabled me shortly after that and since I don’t work, the family member I live with is allowed to claim me on his taxes-Jackson Hewitt gals keep calling telling me he can’t and that I need to come in and file my taxes with them basically, they’re making threats to me. They call five and six times a day even though I’ve told them I’m on their do not call list and they just get a different office to keep calling me and threatening me. I don’t recommend using them ever they rip people off and they can’t explain why they have to charge $800 to get your taxes filed when that’s ridiculous.

I'm 68 years old and filed my taxes on January the 21st of this year. This young guy doing the taxes called his supervisor four times during the process of processing my taxes. I was given a fake American Express card Serve card where the guy doing my taxes told me to sign the back of it and gave me a copy of my taxes and said my money would be on there in 2 hours. Continue to go and try to get money off of a fake card. This was a fake card and the guy knew it when he gave it to me. 2 weeks later I got one in the mail. Still no money on my card.

This is our 2nd yr Using JH and Angela prepared our taxes both times! She is truly a Treasure! She gets your tax done, gives the best advice and makes filing your taxes easy! My Husband and I can’t say enough Great things about Angela! Thank you and see ya again next yr!

** is a great. she was quick and explain a lot. I was relieved that I was actually getting a refund from Federal and State. I will recommending Jackson Hewitt at 995 Postal Way, Vista. ASK for **.

Went to JH for the first time this past February. Simple, two pensions, SS, no deductions, stocks, none of anything extra! Scheduled appointment ahead - got there, waited maybe 45 min. to an hour, guy shows up late, went in the back room, came out several minutes later, said he would help me, and I sat down - wasn’t very long and he kept having to turn around to ask this female employee questions - she was even disgusted because she was helping clients - would roll her eyes. Guy didn’t speak, except at the end he asked what are you doing the rest of today, and I replied I have to go to have a radiation treatment, I have cancer. He printed papers put them in an envelope and I asked what the cost was. He said I’ve highlighted everything I’ve printed out on the papers in the envelope. Went to my car and saw they charged me $373.00 to do my simple taxes - 2 pensions, social security, nothing else, ie, no deductions, no stocks, no IRA, nothing!

Had my taxes done this year with Jackson Hewitt in Tacoma Wa. They didn’t put me down for HOH and instead filed me a single with a dependent. Paid $400 to have them do my taxes and I was the one that found the mistake. Called and told them. They said come back and file for the amended return and said it would be free of charge LOL. How about giving me the $400 back since I figured out they did it wrong. Been going there for last 8 years but will not ever go back.

I went to JH on Lewis and 81st Satin the Walmart, ** did my taxes. She was so busy with phone calls about her kid's birthday party, she couldn’t concentrate then comes the visitors. Her mind was elsewhere. She got my email wrong so I can’t use my refer a friend. Then I get a letter in the mail about my state taxes. She didn’t send my w2 or my w2g and all this headache cost me 463.95. When I called and tried to get her to correct my email, she said, "Oops, you can correct it next year when we do your taxes." I’m sorry to say, you’re not doing my taxes next year.

When we got my boyfriend's taxes done, the lady was so busy with other things she got his email wrong, it took forever, 2 and a half hours because she got 4 phone calls and a visitor and their rates are so high. We used H&R Block last year and it's almost 200 dollars cheaper at H&R block so when I got mine done, I went to a different location and use his refer a friend, but because the email was wrong, I couldn't use it and I cannot believe that it cost that much to have your taxes done. Next year I'm doing it myself.

First of all, this company is a scam company. They trick you into doing their cash advance before the tax season is even submitted. Then they do other transactions on your tax returns that you did not authorize. Then they don't notify you when issues apply. So when you receive documents from IRS it's on you. Then they charge you so much money and they do not return calls. They don't handle any of the business when it comes to identifying errors in your claims. It's just a mess and definitely you can't trust the staff. They don't really know what they're doing and it's just poor service.

I had a great experience when I went to Walmart in Hialeah Florida to do my taxes and I came across some a young lady ** at 9300 nw 77th Avenue Hialeah Florida 33016. She was very helpful and she helped me with an issue I had in regards to the insurance in my employment. I would go again to see her next year to do my taxes and I will send people to do their taxes with her because she knows what she's doing.

Scam with costs. I will never recommend this company to anyone or ever use them again. Almost $600 in fees even with $100 "discount". Will be the first and last time. The woman we did my taxes was great. The company on the other hand will charge ridiculous amounts of hard earned money.

Jackson Hewitt inside Walmart on Veterans Memorial Parkway, Lafayette, IN. Is the worst place to go to. I was charged $75.00 and I had to mail my own tax paperwork after a woman told me she would file online for me and I'd have direct deposit. It took me 3 days to have my simple state return done and I was lied to, they don't file online. I spent nearly 4 hours over three days being told one line after another!!! Do not go there, the people do not know their job. I should have been given a refund!!! And one star is too much for them.

I’ve always had the Best service with the biggest returns with Jackson Hewitt! The staff is the Best! Michelle ** is simple PHENOMENAL, EFFICIENT AND QUICK!!! Michelle ** is the Best period!!!

Absolute disgrace.. always late, don’t know what they’re doing, customer service is GARBAGE.. DO NOT USE THEM. I have never seen anything more atrocious. I can do this for free and better. Just no.

Worst experience I’ve ever had. They messed up my taxes even after I questioned it. She said she double checked it, turns out she didn’t pointed it the mistake later that evening when I found it, they filing amendment, still don’t add up, tell them I’m going home to grab my papers and I will be in this evening. Get there 715 they close at 8 and guess what they had done, locked up and left for the night knowing I was coming. Pay $525 so there is no mistakes and there is. And then they diss me like this after all that

I'm writing a review for Alkeicha in Douglas GA. She has great customer service skills and very friendly and helpful and a great person to come visit and she will help anyone. An amazing lady.

Hi! I been a Jackson Hewitt customer for 15 years at the Pennhills location in Pittsburgh. I have one amazing person that I always ask for Mr Frank. He always explain every step that was taken. Also, Frank is very kind to all his customers and make them feel welcome. He’s one of the reasons I keep coming back. Job well done, Frank. 👏🏽👏🏽👏🏽👍🏽

Had Jackson Hewitt do taxes last year. Lara was the employee who took care of me. She was a delight, very professional. We were done in 20 minutes. Charge was $149. This year Lara was there. There was a newly guy who wasn't thoroughly familiar with job. We spent over an hour fumbling around. THEN I WAS CHARGED $409. REALLY!!. Same tax as last year for $149. I checked HR Block and TurboTax, their prices are in $150 area so I incorrectly figured Jackson Hewitt would be also. My mistake I didn't ask prior. My tax is relative simple. Retired with job retirement income plus social security and a couple of cd's. Not a lot of work there. No way it is worth $409. My advice is you look somewhere else. Next year I certainly will.

I was never given a number for the charge, when the finally told me what I was going to pair it was 635$ -100$ for a transfer discount than when I finally got to see my numbers I saw that the was a additional 55$ added because of the payment coming out of my refund so I paid them 55$ so I could pay them, I don’t get it. When I asked the main office why it was a 589$ charge she told me it was because I filed EIC. I filed just a plain 1040 with earned income credit for my dependents.

H&R Block; is by far, the better choice!! Jackson Hewitt will charge you $800 to file. They will take your State refund to pay back the advance and filing fees. The Serve Card from American Express sucks. H&R Block had the Emerald Card, which can be used just like a regular debit card. The don't take your fees for advances or filing until your Federal arrives. Also, they only charge me around $350 - $400 to file.

The new bank they use for the refund advance is a joke, always got the full advance with no issues, then the prices are way higher than the previous Year. I paid 289$ last year, this year was 569$. I've used Jackson Hewitt for 16 years. But after my charge this year, I will not be coming back. This makes me sad because the lady who does our taxes is awesome. But I'm not paying almost 600$ for a 40 minute appointment to have my taxes done, I'll do them myself.

My name is Marcus **, I had the pleasure of being a client of this establishment and Ms ** helped me out. She was very nice and got me in and out of the office quick as possible. I recommend her to anyone.