Jackson Hewitt Reviews

I paid $69 for this tax course. I completed 1 module and had difficulty with my computer at home. I went to the Cottman Ave office. ** was the supervisor there. I read another module and didn't finish. I read in the NE Times about a free course being offered. I registered for that to complete the modules I had paid for and to learn how to do taxes. The first night at class at Cottman Avenue, they didn't have me registered. The Supervisor called the main # and was told yes. I was registered. No seat available. I went to Rising Sun and no seat first night. It was bitter cold out and I lost 4 hours that night. Went to Rising Sun 2nd of 4 nights and it was filthy there and filthy at Cottman Avenue office. The bathroom was a disgrace, filthy. My 3rd night there, my seat was given away again to someone who was not at class any of the other 2 nights. I attempted to retrieve the course material I paid for, $69 and all course material was closed to me. I could not retrieve any course material I paid for. I called Holly, Mgr. in New Jersey office and she was irate. She said that I was **. Her voice was high and strong and determined and nasty. I told her I didn't appreciate being spoken to like she did. She said, "Write your little letter or whatever you have to do." She was totally out of control with her voice and her temper. She is a very bad reflection of Jackson Hewitt business.

My taxes were file wrong and cost me a pay back.

I had my 2006 tax return completed by Jackson Hewitt. They made an error on my NYS tax return. When I called about the error they were only willing to reimburse me for the interest. I paid them $379.95 for the return and strongly feel they should also reimburse me for the state tax preparation. When I requested a reimbursement for the fee they flatly refused. Since I moved to Nevada, I am unable to sue them in small claims court.

I had my 2007 Income Taxes prepared by Jackson Hewitt at the Kew Gardens office located at 116-16 Metropolitan Avenue, Kew Gardens NY 11418. The year round office is listed above. I just received notice from NYS that due to an error Jackson Hewitt made I owe $172.55. I owe $153.00 in tax plus $19.55 in penalties. I have moved to North Las Vegas NV so Jackson Hewitt here was unable to assist me. When I called New York they would only offer to pay the interest. They are refusing to issue me a partial payment of my fees. I am now retired living on a fixed income and appalled that they won't even consider reducing their fees. I paid them $350.00 at the time and strongly feel that they should reimburse me the fee as the error was made by them. The error was that they failed to add a 414H in the state return.

I have called 6 times with no return. I got a check from the settlement. I cashed it, yet the account was closed. I want the $30 that was due to me on top of my $12 I got charged for a bad check. I will go to court to sue!!

I recently inherited a sum of money from a cousin that passed away. Prudential failed to deduct the proper amount for Federal tax. Jackson- Hewitt listed deductions that were not true. Now i have to pay the $12.000.00 back I received for 2006 plus penalties and interest to the amount of $42.000.00. I am trying to get that reduced. Jackson Hewitt gave me a $5000.00 check and indicated that was the extent of their liability, they also offered $150.00 towards the penalty and interest hardly sufficient. I am retired so it is really upsetting that all I saved and inherited probably will be gone.

In 2006, my husband and I filed our taxes with Jackson Hewitt Tax Service. We paid them $375.00 to file our taxes through their service. The tax preparer which was the manager forgot to include a $500 dependent care expense as well as a $97 in dividends. When I called and spoke with a representative on September 30, 2008 after I received a notice from the IRS, she pulled the original paperwork and said that it had never been reviewed or signed by anyone else other than Mr. ** who prepared it... per Sharon ** at the Columbia, SC. Broad River location.

at the time that i went to take care of the taxes for my husband and my self i file injed spouse Mr P. looked over everything and didn't inform me that by doing so my part of the refund could take any where from 12 to16 weeks. as of yet i have goteen it. i was living in north lauderdale at the time. when i file he also told me the money would go in to my checkin acc on may 2 2008

The year 2005 tax return was prepared by Jackson Hewitt preparer. After about 1 year and 4 months IRS wrote me, and said i owe $11,000 for 2005 return. I took all of the information that i received from IRS back to Jackson Hewitt (Fields Corner Dorchester office) The preparer who completed my 2005 return was not there but the manger Carla was there.

My 2003 taxes have been fradulent file with the irs. I'm in the process of finding out the details. Eric was the tax preparer according to the irs. He has made with 4,363 dollars of my money.

In 2005 I had my taxes filed with Jackson & Hewitt. I paid almost $300 to have my taxes filed by what I thought was a reputable place of business. However, I received a letter from the IRS stating that figures on my tax return were incorrect and that I owed $3500 to them. I called Jackson & Hewitt to inquire about this and got the around. I was told someone would call me back. No one called me back.

Well I went to Jackson Hewitt for my returns back in 2006 for my 2005 taxes season. I went around the time it was pretty. I knew a girl that worked there because I previous worked with her at another job. I trusted Tracy with my tax returns. I actually dropped them off because I was in a rush because I had another appointment. She messed my taxes up so much she put on my returns that I had two kids (I have none) she also put on my returns that I have own my own business (I do not).

I have done my tax return through Jackson-Hewett for several years, and never have I had this happen. I will never do business there again

I went to Jackson Hewitt in April 2008 to have my 2006 and 2007 taxes prepared. I asked how much it will cost me and she said she can't tell me until she's done but it won't be too much. She said the computer will tell her when she's done. I needed to get them filed on time, so I told her to go ahead and prepare them. It ended up costing me $598 for both years. I hate to think what she thinks is or isn't too much! Very deceitful by not giving me a clue how much I would be charged!

I went into Jackson Hewitt to have my 2006 taxes done. I gave Flor all my information all my husbands information and let her do her magic. Well magic is exactly what she didn't do. You think you are going to a place like this and having your taxes done by a professional well atleast that is what I thought. Until may of 2008 when I recieved a letter stating that I owe the IRS $1600 because of jackson hewitts mistake.

I went to Jackson Hewitt to fill my taxes on Feb.17th of 2008 and Lisa was name of the lady who filled my taxes and everything went fine until I got a letter from the state of Wisconsin saying I was being aduited.I called Jackson Hewitt right away and I talk to lisa she assured me that it was fine so I called the state to find out what happened and come to find out that Lisa had filed me for earned income credit when I was no eliglbe for it because I moved out of the state before the end of the year.

I filed my taxes and requested direct deposit. After 3 weeks I called because I had yet to receive my refund. I called again after 4 weeks and they said wait one more week. After 5 weeks they said oh we did your return by paper and not electronically so call the IRS in another week. So at 6 weeks I find out from the IRS that Jackson Hewitt, whom I paid lots of money to, did not file my taxes!

We filed our 2006 taxes through Jackson Hewitt in march of 2007. All documents were presented to the tax preparer including my 1099 for social security. The tax preparer Sonia, who worked there failed to input into the computer the correct socail security earnings for 2006 onto the federal 1040 form for the taxes to be filed. We werent aware of this as we dont go over the taxes once we pay a preparer to so. This was our very first year using Jackson Hweitt and they did this to us. WE received a lettter from the IRS this year in 2008 letting us know that thre was a discrepancy in our taxes for that year. 2006.

In February of 2007 my husband and I went to Jackson Heweitt to get our taxes filed as this was the first year we were filing together since we had just gotten married a few months before.

The workers at the location I went to really needed to take a course in customer service because they were all rude not just one the whole office with music blasting having customers stand and wait until they decided to look up and service them it was a disaster. I will warn anyone that thinks about using Jackson Hewitt go to H&R Block if you can't do your own

well in january 11 2008 my husband and i went there to prepare our taxes and the girl was so slow of doing them she act like she did not know what to do. she ask us to many questions and it cost us 347.00. she ask us did we want to pay up front. i said no, do it look like we have money to spare. i just barely had enough gas to get up there. but the consequences it was to high of a price to get it in 2 weeks of our deposit and now the rebate is going out in july instead of our bank account. my bills is past do. it is stupid about everything

My husband and I had Jackson Hewitt do our taxes in February '07 and received a rapid refund. It wasn't two months later that we found out that they had excluded my income altogether in order to get us a refund which is illegal. We had to pay our entire refund in for 2007 for their mistake. Fortunately, I looked over the paperwork and realized that we only owed the IRS a 1/3 of what was paid back in our '07 taxes. The IRS saw the same mistake and realized that we did not even make enough money in 2006 to owe that much in taxes.

This company did my 2006 taxes. The gentleman that completed mine was so incompetent that me made over $1000 in errors; that is how much I owed IRS and had to pay back by March 2008. I am requesting that Jackson Hewitt pay me back the entire amount of the error. This was not some small error, which I could except. The employee made several big errors.

My check was sent to the local office in March 2008. I called the Maryland Comptoller in May 2008 to find out where my return was. I was told that the check was sent directly to my preparer, however, I was never notified. I called Jackson Hewitt's 1-800 number and was told that my return was deposited into a different bank account and I would have to wait until the regional manager got back to me to find out why....I'm still waiting.

my sister came from ala. to live with me. 2004-2005 she filied her taxes with jackson hewitt. we both asked if she could file my children since i didn't work and without asking any other questions she told us yes, as long as she lived in the home and contributed to the household. well my sister was audited and has to pay back all that money.

my sister came from ala. to live with me. 2004-2005 she filied her taxes with jackson hewitt. we both asked if she could file my children since i didn't work and without asking any other questions she told us yes, as long as she lived in the home and contributed to the household.

I still havent recieved my tax return. The representatives rudeness cetainly caused a rise in my blood pressure.

My taxes were prepared by a local Jackson Hewitt office at which time a mistake was made even though I tried to explain the mistake at that time. An ammendment was done the next day, Jan.21 2008. I was told at that time it would be mailed that day to IRS.

My wife and I filed our 2007 taxes with Jackson Hewitt in Feb. 2008. We told them on the phone we had to file for CT and PA; they told us it would cost $150.00. Well...it turned out that the person doing our taxes didn't know how or where to: 1) claim the $600.00 I spent for exams 2) file my Pa Berkheimer taxes (so she didn't) 3)where to send my PA state taxes; and lost my W-2 for unemployment so I can't file the Berkheimer myself. Come to find out, she even charged us $350.00 to do our taxes--not the $150.00 we were quoted...and messed them up to boot.

I filed my taxes in Feb. '08 to later get a letter from the State of Indiana saying that my taxes were missing forms. I went back into the office where the manager Sylvia Jones assured me that she amended my taxes and that I shouldn't worry. I didn't hear from the IRS, so I called; and they told me that my taxes were suspended and that they are still missing forms. I went back to Jackson Hewitt where I was verbally abused--literally cursed out! She later told me to get out of her business and was totally ignorant. People like that should not be able to represent Jackson Hewitt.

I had my taxes done in Feb. 2008, and I filed for the rapid refund. The federal refund came back in two days, but when I went to pick up the check they told me that I had to mail the state refund. I paid a fee of $425.00 for them to file my taxes, and I still have to wait for my refund for state. What can I do about this?

Recently I received a letter from the IRS regarding my 2005 tax return. According to the letter, my 2005 tax return was done and had given me over $100,000.00 deductions in medical. That could have possibly been done. After talking with JH, they only would refund my penalties and interest. I still have to pay back over 3,000 to the IRS. JH indicated that I should have signed up for the GOLDEN GUARANTEE. I have never heard of a Golden Guarantee, nor did any one tell me about it until this year. I am very upset about it especially now that I found out that I have MS and have huge doctor bills to pay. I am a single parent with a 16-year-old getting ready for college. This is not a good time. Employees of JH should be held accountable for their mistakes regardless of any guarantee. As of the beginning of the tax season, this person is still working for JH in another office. I recently received my check for the interest on the $3,800. That is only a drop in the bucket.

My husband went into Hewitt Jackson the night before we filed our 2007 taxes and asked an approximate cost of doing taxes. He was told around $150.00. The next day he went down to have the taxes filed. When the person was done entering the information and filing our taxes, the cost of doing our taxes came to $531.95. I almost fell out of the chair. We then found out later, after looking at the paperwork, that there was a fee to a bank who sent our refund check. We were not informed that there would be a bank fee.

My wife and I recently went to Jackson Hewitt to have our taxes done. We were not informed ahead of time that the cost to have the service would be almost $400. Shortly after our taxes had been filed we received a letter from the state of Missouri telling us that our taxes had been filed incorrectly and that an adjustment will have to be made in the amount of nearly $120 less than what was quoted to us by the JH tax professional. I became alarmed and wanted to find out what these discrepancies were, and to get a refund on my tax preparation fees. Getting someone on the phone in this company is quite a challenge. I called the branch only to find out I was supposed to call the franchise office. Well, the franchise office doesn't answer the phone, nor does it return phone calls. The corporate office will only return you to the local branch, and none of these entities knows what the other is doing. There is definitely a breakdown in communication.

I have used this tax service for many years. I was really upset this year when it took a total of 15 minutes for the filing the agent who had all my recent information to hit a couple of buttons and give me a couple of choices as to how I would like my refund. I am aware that the cost is high for RAL, but to have to wait 8-15 days for your money and still be charged $245.00 in cash up front is just down-right robbery. Needless to say, my taxes were done on Feb.4, 2008; it is now Feb. 21, 2008, and no money.

I received a deficiency notice from state return for 2004. I returned it to tax preparers at Jackson Hewitt. The people that I dealt with were very unprofessional and because they were not going to make any money off of me, because they work on productivity, they made rude comments to me on the phone and hung up on me instead of resolving issues. I will never use their services again.

I received a deficiency notice from state return for 2004. I returned it to tax preparers Jackson Hewitt. The people who I dealt with were very unprofessional, and because they were not going to make any money off of me because they work on productivity, they made rude comments to me on the phone and hung up on me instead of resolving issues. I will never use their services again. FINAL.

I went to jackson hewitt last year and tried to file but this employee name tiffany benson, told me that I made to much so I didn't qualify. So I said okay, then I went back in 2008 and tried to file the and IRS told me that my return was already filed in 2007 and went into somebody's bank account already from the jackson hewitt store. I told them it was wrong because the girl told me I made to much but instead the company at 3261 frayser last year did fraud in my name and stole my identity last year. Now I don't know how I will be able to ever file. I have three witnesses to my case.

My husband went into our local Jackson Hewitt office to get a quote on filing our Married Filing Joint Income Tax Return. To make a long story short: They went ahead and e-filed it WITHOUT my consent or signature. My husband told me to stop in the office to sign after I was done work. When I arrived and noticed the fee of $350.00, for filing a basic 1040, I told them I do not agree with the fees and do not want them them to file and would go else where. They told me it was too late. The young lady in the office became very aggressive, so feeling intimidated I asked for names and left. I tried escalating with HJ customer service via telephone. They provided the worst customer service. In the end they offered $100.00 off this year's return and a coupon towards next year's filing--AS IF I WOULD EVER USE THEIR SERVICES AGAIN!

Instead of getting almost 4000 back I have to pay out 337 in fees that were nto told to me up front.

I recently went in to have my tax return prepared by Jackson Hewitt. I elected to have the RAL refund for financial reasons. My refund was about $5,000 which I needed the next day as I originally requested. I was in turn denied the loan from Santa Barbara Bank. I was told that I would have to wait 8 to 15 days in order for the bank to receive my refund from the IRS. I asked Jackson Hewitt why and was told that it probably had something to do with my credit. What they should have said is that it probably has had something to do with the way they prepared my taxes or even that there might be a problem with the IRS's credit.

I have read with shame, and disgust, the situations that have been displayed. Unfortunately, I can see that these are very common situations. However, In MY OFFICES, The following are clearly explained and always spelled out: The RAL is NEVER A GUARANTEE. IT IS A BANK DECISION TO LOAN MONEY ON THE REFUND, AND J.H. HAS NO INFLUENCE ON APPROVAL OR DENIAL. Gold Guarantee has a $5000 max limit. If you are approved for a max claim, $5000 + penalties and interests is the amount you will get. The remaining liability is yours, unfortunately.

My husband and I went in to Jackson Hewitt on 2-1-08 and filed our taxes. We were told we could not get a RAL despite the fact we had used the same company and bank the last 2-3 years in Texas. We were told on 2-8-08 that the bank had our refund and was cutting us a check. We called 2-9-08 and were told by a rude lady at the bank: "No, we do not have your money." We called a manager who said they only had a letter from the IRS saying when they would get the money, yet we are paying them $391 in fees including $30.95 to open an account--yet no one knows where our money is!

I went to Jackson Hewitt to have my taxes done. At the time I told the lady filing it that I felt it was not correct. My refund was $500 approx., and they took over 1/2 of it in fees. I am eligible for EIC, so I asked again that it be reviewed. She told me I did my withholdings wrong for the year, and that it was my fault. When I returned to the office to speak with the manager, she found SEVERAL mistakes. They had the wrong marital status, date of birth and address. I asked that I get some sort of compensation. After redoing everything, my refund is almost $2000! BIG DIFFERENCE!

Jackson Hewitt is the the most unprofessional company I have ever dealt with. They need to screen their employees better. I filed my taxes last year with them in Queens, NY. I have NEVER had a problem or owed money to IRS, and I have always received the expected amount when I file my taxes. Well, last year I was told I was going to receive $1500--and instead received a check for $50!

I went to Hewitt on 02/01/2008 to file my taxes using the rapid refund next day. I was told by the preparer that I would receive my check the next day. I asked her about what time I should expect for them to call me and she said around 9:00 a.m. They charged me $271.00 for Jackson Hewitt and $95.00 for the bank. I got a call Saturday morning on 02/02/2008 telling me that the bank denied my RAL and if I have any questions I need to contact IRS. I did and my expected date to receive my check is 02/19/2008. I don't think I should be charged that much money if I did not get the RAL. I do think they overcharge and something should be done about it.

The people in this office told me I would get a check the next day. I called to today, to pick it up and was told I had to wait up to 7 days. The ladies in this office are VERY unprofessionally. They should not use the phone for personal use, eating at the desk, talking about peoples returns in front of everyone. And telling lies about your refund.They did not ask all the question like are you in the service, gas, home, any thing you need to claim. And I don't think I got the right refund amount because they were in a rush (they were not busy). If I knew this office was like this I would have gone somewhere else.

I went to my local Jackson Hewitt office to file my taxes and to use the RAL which I was sure that I would get since I was getting $7000.00 back from the IRS. They never once explained to me that it was a loan, and they never once advised me before beginning that I might be denied the loan; so I went ahead and had them do my taxes which cost over $400.00. Then I was told that I was denied for the RAL, and I was very upset because I was counting on this money which I needed now. That is why I did the RAL. They should explain to people that you might not get the RAL before they start, because if they had I would have gone home and filed the taxes on my computer myself for free. Now I have to wait 7-15 days for my money, and I am out $400.00. This is a lousy scam.

WOW, I wished I had known about this complaint site last year. All I have read here are horrible, and I think Jackson Hewitt company should be shut down! Is there a way we people can do that? I will be first in line. Any way, my experience was last year in 2007. I kept getting those $20-off pamplets in the mail, So I thought I would go use it, not having any idea what a tax preparer cost. I always did my own taxes. I had an appointment, only the lady didn't have me on the books. I had my paper work with me, and asked how much is this going to cost me before she started, since I consider myself poverty stricken.

I got my taxes done at the Delaware Rd. location in Buffalo, NY. It seemed like it was going to be okay. However, after filing my taxes, as I was signing the paperwork I noticed that the girl entered my social security number wrong. I then had to sit there for an additional 45 mins. while my 7-month-old was screaming because no one new how to fix it, and they had to call the store manager. So finally everything was fixed, and I paid $500 to have my taxes done and get $1000 the next day. Well, the next day comes, and Charlie (the store manager) calls me and leaves me a voicemail saying that I was denied to get the $1000 and that was it. I called him and was quite upset. (The woman who did my taxes told me that I was guaranteed that money).

My girlfriend and I decided to try going to a different place this year for our taxes to be done and get the money now--that we saw on the sign that we could. Well, let's say that it cost a lot more money to file with them, and we didn't get any money at all from them; we have been denied, and the reason: we just do not qualify. So now we have just entered into the same waiting game that we would have had to play if we just filed them ourselves on the net for about $50, but instead we paid Jackson Hewitt $363 for them to say we will need to wait--and then we can come back to their office to pick up our check when the gov sends it to them...not us. They didn't offer us auto deposit to our account either. When we asked about auto deposit (after being denied two times for the money now), they replied that our taxes were already filed, and it was too late.

We went to have our taxes prepared this year. We filed every thing as usual and expected our money on the spot. We got $961 dollars then and were supposed to get over $3000 the next day. Well, we knew that out of our tax money we had a certain amount that we could spend, and the rest had to go to bills. So we went to Walmart and celebrated our new marriage by getting a hotel room and just spending the night by ourselves while my mother watched our little girl. The next day we went to pick up our check and guess what? No check. Jackson Hewitt messed up again. Because I filed a 1099 self employment paper, it disqualifies you from receiving the loans to get your money the next day.

I have a complaint regarding one of their employees and how my questions on tax preparation were resolved at one of their offices. I arrived at the Bluffton, SC office, at Belfair Village, Wednesday, Jan 30, at approximately 7.00PM. Ms. Kisha Richards invited me at her desk and I showed her all the documents and I explained my situation. I have to say that I posses some knowledge of tax preparation but I had a question regarding where to enter a Tax Treaty Exemption (I found thereafter that was the line 21, other income, on 1040). I explained this problem and Ms. Richards replied to me immediately that the consultation cost me $20. I said, no problem. Then she left the room for minutes (but not for documentation), then returned and talked with other colleagues and by phone, visited other desks, as if I wasn't there.

I now owe the the IRS, it has caused my blood pressure to stay elevated, I am on disability because I was hurt on my job, and I am worried that the IRS will take my disability until the debt is paid. If they do, how willI pay my bills?

I filed my taxes this year for the first time with JH. First of all the preparer seemed like she was in a hurry. Luckily, I was in view of her computer screen and realized that she spelled both of my kids' names wrong. I wanted to apply for the money now loan. I didn't qualify. So she told me that I would be approved for the RAL and receive my refund within 24-48 hours. Well, big surprise, I didn't get it. She says that the bank did not approve me (after telling me that I was approved). So I ask for the number to the bank to find out why I didn't get approved. The only thing that they could tell me was that I didn't meet certain criteria. When I asked them what the certain criteria was, they couldn't tell me. They said that I would have to wait 30 days for my denial letter. OK, if their sending me a denial letter stating why I wasn't approved, then why can't they tell me over the phone. Sounds like a scam to me.

I went in for the second year to get my taxes done. I always get my taxes back early and I used their next day service. But this time they put my wrong address, town and zip, so the bank denied me for unverifiable personal information and now since they also filed my state taxes, they are messed up also and they are trying to put it off as a student loan problem. In fact, I went to sbbt website and it says in plain bold print, "unverifiable personal information."

I received a letter from the IRS on December 3, 2007 requesting documentation to support my 2005 tax return (Gifts to Charity and Job Expenses). I contacted the Jackson-Hewitt office that prepared my taxes and found that they were closed until the official start of tax season. I was re-directed to another local office who gathered my IRS information. While there, I explained that the information the IRS is requesting is not available, given that I never provided my tax preparer with receipts to support gifts and job expenses. I explained that the tax preparer apparently took it upon himself to fraudulently fill in the blanks with information he concocted on his own. She then informed me that they would review my case and contact me within a week. Two weeks passed, and still no call.

I filed my taxes with Jackson Hewitts' Waterloo, NY office in January 2006. A simple single W-2. As my taxes were done professionally, I felt no need to double check their work. (I trusted them). I got my refund fine and great, and did not think anything more about it. On Cristmas eve a got a letter from the IRS stating that my Income reported on my return was over $4000 less than on my W-2. Jackson Hewitt found and admitts to the preparers error, but now I owe the IRS over $1600.00 and New York State $700.00. All they offer is to ammend my return and pay the interest and penalties, because I did not purchase the gold garauntee. Why should I pay extra money to make sure they did thier job right? It's a matter of principle. They are supposed to be professionals. I paid money to make sure these kind of things don't happen. Now I'm stuck with a debt of around $2400 which I don't have. Had Jackson Hewitt done my taxes correctly, the IRS and New York State would have been satisfied.

I filed my taxes 7 yrs ago with Jackson Hewitt and was told I wasn't getting anything back because I didn't make enough that year, and lucky me, I received a letter from the IRS stating I never filed for 2000. Now I'm in debt for over $5,000.00.

I had Jackson Hewitt Tax service in Kernersville, NC file my 2004 taxes. I paid the fee and thought everything was taken care of. However, this year I have received notices from IRS and North Carolina Dept. of Revenue that I owe 2004 taxes, penalties, fees, and interest, and now my paycheck is being garnished. I called Jackson Hewitt and the gentleman stated, "Oh, the tax preparer did not key in a W-2, it's here in the file, it's clearly OUR FAULT, but you didn't purchase the gold guarantee; if you would have purchased that, we could pay you no questions asked, but we'll have to see what we can do." I have faxed them all the forms they have requested, and was told 12/6/07 they would know by 12/7/07, the settlement and when to expect it. I called today 12/7/07 and Mr. Tinnen was unavailable.

My husband and I went to file our taxes in December '06 so we would get a tax anticipation loan for $500.00 before Christmas. We received it no problem; then when January 06 came we were offered another loan for $2,000.00 off our last paycheck stubs, so we did that no problem. Then when we got our w-2's we went back to get the rest. On average we get back around 6,000.00 a year. About a month later my husband received a phone call from Jackson Hewett telling him he needed to pick up a check for just under $2,000.00 that we still had there; we told them we already picked up the check. They said no, we still have one more check; this brought us to about 8,000.00 this year. We argued that was too much, but they told us that tax laws change all the time and that was right, cashed it with no problem.

I went to Jackson Hewitt to file my taxes in Jan. of 2006. I had all of my paycheck stubs and was intending to get what they call a money now loan on my anticipated tax refund. When I went in, a tax preparer and her assistant began typing up all of my paycheck stubs for the year. When they began my return they asked me how I was going to file; I didn't know which was better--joint or married, but both of them told me I should just file single. This sounded very fishy to me, so I asked the office manager the same question. She stated yes, a lot of people do it that way. Therefore I had confidence that I would be ok, but just in case I purchased a gold claim guarantee.

I just purchased a 2001 Jaguar S-type, it had 42,000 miles. Ive had this car for only a few weeks (I haven't received my title in the mail yet) and already, I have problems with the transmission. When I park the car at an incline the car is stuck in Park. In an attempt to take the gear off of park, i broke the gear switch. This happened yesterday. Today in an attempt to get info on how to solve my dilema I see all these complaints on the same issue. What to do? I can not afford to spend money on an ongoing issue. Im afraid to take it to the dealership in White Plains, NY because of the pricey outcome it may bring. Any advice??

I filed my taxes for 2003 with Jackson Hewitt. I was suppose to receive $3149.00. The deductions Jackson Hewitt took out are the following.

They could not give me a cost because they said they charge per form and the computer would generate the fee. It took the lady 1 1/2 hour to do them and the charge was $304. That was $200.00 per hour. My attorney does not charge that much. I think this company is ripping people off with their high charges.

My husband and I have used Jackson Hewitt for the last four years to prepare our taxes. The last three were unremarkable. Fair prices and great services. Until this last year. My husband and I thought that we were participating in the rapid refund (RAL). Instead of getting our check within two days it took 16 days longer than turbo tax. Then are charge for prepartion was $336.00. Last year we paid $110.00.

In 2005 I file my income tax with Jackson Hewitt. My refund was $8,173 I was shock since it was the first time I got that much back. My husband and I question the Jackson Hewitt tax preparer, Israel Vasquez, about it. He was insulted and stated he knew what he was doing. In February 2007 I received a letter stating I owe $3,640 due to the fact Jackson Hewitt did not correctly prepare our 2005 return. At the time we were preparing the taxes they sold me a 'gold guarantee' which stated that if they made any mistakes in preparing the taxes they would pay anything owed up to $5000.

They prepared my 2005 tax return. In January of 2007 I received a letter rom the IRS stating that my 2005 taxes were done incorrectly and that I owe them $7000. Fortunately, i did pay for their Gold Guarantee plan which would hold Jackson-Hewitt repsonsible for any error made. I received a check for $5000 to send to the IRS which I did. I received another letter from the IRS stating that I know owe the remaining balance of $2200. Of that $2200 I am responsible for $683.00 which I have no problem paying, the remaining balance is penalties and interest.

I went to them to file my taxes they filed them so i would get a rapid refund they charged me 800 and said it would take 2-10 days -- it took 3 1/2 weeks so when i went to pick up my check i asked if i would be getting some of my money back since it wasnt a rapid refund, they said no. Then they said my state check would be coming in to them when i went to pick it up they said they had put it together with the other check but none of my paper work stated that.

I have filed with Jackson Hewitt since 2001. I filed my 2004 and 2005 taxes as normal during the proper filing times. The preparer's asked if I had been separated from my husband during the tax year of which I had. She stated that she would file me as HOH and get me some more money. Well, this presented a HUGE problem because apparently if the couple is back together at the end of the tax year, they must file MFJ or MFS, not HOH. They said I had to get it amended in order to get financial aid. I went to Jackson Hewitt in January 2007 to do this amendment for both 2004 and 2005, since they had prepared each incorrectly. I added my husband and his income and changed our status to MFJ for both years. They stated I would receive my refunds within 8 weeks. After waiting 10 I called the IRS, who told me a letter for each year was being sent to me because the amendments were done incorrectly!!! I purchased gold guarantees for both tax years that state that in the event they make an error, they will pay up to $6K to correct it, however when I mentioned it to the branch manager, she pretty much told me that they would find a loop hole around that, because I'd be dealing with an insurance company, and you know how insurance companies are!

I went to JH in January to pre-file my taxes and get a refund anticipation loan. The gentleman filled it all out according to my last pay stub, and I was on my way with my $416.25. He anticipated my refund to be $1573.00. I return later in January to file, and they have made mistake- he put my social security income in as my federal income- only a 3-4 thousand dollar mistake.

I have been getting charged $32.00 unknowingly by Jackson Hewitt each year. This fee is listed as other items purchased from Jackson Hewitt with no other explanation. The $32.00 charge was explained to me as "an unknown fee". However, I saw there was a certificate for Gold Protection through Jackson Hewitt.

I file EIC as most single mothers due and it cost me 486.00. People I have spoken with spent less. I was told it depends how complicated my taxes are. I only filed my EIC, a christmas club for 25.00 and a student loan for 100.00. How complicated is that? They can not tell you how much it cost, only to say depends on which jackson hewitt I go to and how complicated my taxes are. As a single parent 488.00 is very pricey.

I was overcharged for tax services and promised a reimbursement. I complained to the Office of the Attorney General and Jackson Hewitt did an about turn and refused the reimbursement but would agreed to re-do my taxes at any additional cost to me. I refused this offer because I had already paid the IRS. This company doesn't let you know what your fees are going to be upfront. They claim they don't know what the fees are until the taxes are completed because the computer generate the charges. When you ask that your documents be returned then you are told that they can only give you copies. Because the tax process has started and you need to pay for any tax time but they don't know how much until the taxes are totally completed.

A person went into this office posing as my daughter I was out of state she only had my ss # and she did my taxes she spoke to victor and he said it was ok since I was in another state. She had no power of attorney or nothing. She even picked up my check for me.Just think how easy it is to do a fradulent return, any one can sign your name to a return in this office, not one checks anything, my DL and name are different they even took a picture of this.

I used turbo tax this year and a friend of mine had one for last year. I redid my taxes for the prior year and instead of owing I should have received a refund of $787. I contacted Jackson Hewitt and my son's social security benefits should not have been included in the amount that I was taxed on. They did not seem to know about this and they redid my taxes which only should have taken 5 minutes instead took an hour.

4/2005 Fed Income Tax return disbursed in a Jackson Hewitt Cash card that I NEVER received cash or signed for receipt of. Jackson Hewitt associates have been very nonchalant about this matter and dragging their feet in a inconsiderate and most unprofessional manner. Lost $2600.

I went in to Jackson Hewitt to get my taxes done on 2/17/06 and a young lady by the name of Kara helped me. She had enter my W-2 information, but was having problems with entering my 1099 for my start up business and she called the maanger Pat over to help. Well he told her to merge all four of my 1099 together and make it 1, so that what I thought happen. Well after completing my paper work I thought everything was good. I signed up for their Gold Guarantee Program just in case they made a mistake.

Jackson Hewitt prepared my Income taxes in 2003 and made a huge mistake on the amount of Mortgage interest to claim. this left me owing the IRS over $1,898.20 with interest. I paid for a Gold Guarantee insurance to cover myself in case of mistakes, now the company is refusing to pay. I have been contacting this company since September of 2005.

I went to Jackson Hewitt to get my income tax prepared back in February of this year(2006). My federal return had turned out to be okay, but just because I didn't know the assess value of my house off hand the preparer took it upon himself to not completely do my state taxes. This made a big difference in my refund. I knew that something was not right, so the next day I called the office and explain to the lady who answered the phone that I didn't think my state taxes had been prepared properly because i'm use to getting a bigger refund from the state. She then asked me if I had all of my forms when I came and I told her yes. She looked up my return and told me that the guy that prepared my taxes had access to look up the assesed value of my home and should have done so. She also told me to come in that very day because she have to put in to have my state taxes amended and I would have to come in to get the papers so I could mail them right away. I immediately went in, got the forms, and mailed the right away. It was a $770 difference in my return!

I referred a close friend, he had his 2005 taxes filed March 20 with them choosing a rapid refund 3-5 days and was told it could take up to 1 month. Speaking very little English he called several times and I called once only to be told the check was not there yet. After 1 month he was called and asked his ss number and asked me to return the call. I did and was told someone had stolen his check and that nothing could be done for him for 10 days until the police report was available.

I went to Jackson Hewitt to file my taxes and I put them on hold I then changed my mind and requested my paper work back and they lost them and didn't know what to tell me to do.

Mrs. W messed up my income tax return. she filed me as head of the house and I told her several times I was not. She had a nasty attitude with me. She did not ask me all the questions on her screen and became frustrated when I asked her to go back because I was trying to show she was wrong. she forgot to credit me for my school money, then had to go back to do that. when I confronted her with my problem she just got done my boyfriends tax return. he too had a problem with her not explaining the fee to him. She had an attitude still and got another woman to come over and talk with us. She left before resolving the problem herself leaving it up to her coworkers to fix because she had somewhere to be.

She was very unprofessional throughout our working relationship; and did not pay me for all of the hours I worked (5 hours short) plus mileage for attending an Office Manager's Training Session (80 miles round trip at $.485 per mile). I do expect to be paid for ALL of the hours I worked. Also, after starting in December 2005, I discovered that the Tax Forms for 2003 and 2004 were not being kept under lock and key. These forms have very personal data including Social Security Numbers. With today's problems in identity theft, I found this to be extremely dangerous and very unprofessional.

Had my income taxes prepared. They sent me my completed taxes but used my W-2's from both 2003 & 2004!!! When I was told I owed nearly $500 (I usually get a refund), I questioned that. They said they would review it again & have someone in Corporate review it again for accuracy. I received it the other day in the mail & immediately noticed they added a W-2 from 2003 which made my income almost $11,000 higher!!! This explains it! They pulled a 2003 W-2 from last year's file. The W-2 says in large numbers "2003".