IdentityForce Reviews

Easy access and ease of entering requirements. Hope the process will work and be beneficial to all that take advantage of this opportunity. It is an unfortunate situation that brings to this but it is a part of the virtual world we live in.

I had arrangements for this withdrawal on Friday. This alert came at 8 pm Saturday night! Is this when you found out about this withdrawal?? How long does it take for you to identify a potential alert? How long does it for you to notify me??

The man who helped me create this account was extraordinarily patient. He also did a good job of explaining what to do and how to do it. It was a difficult process made pleasant by his kindness and thoroughness. Bravo!

I appreciate this service. I have not had huge concerns but I received an alert today saying my business email has been hacked. It recommended I change the password. I don't know if damage has been done but the heads up is greatly welcomed.

Was very easy and helpful and gave me peace of mind. It was uncomplicated and makes me feel like I am in control and I'm not in fear of anything, no more ID theft or feeling violated and I know that they will take care of it.

I am writing to say thank you for enrolling me in ID protection. However, the instructions for ID protection logon does not show my enrollment status. I noted that my ID protection dashboard does not show enrolled status since November 2020 when I enrolled.

I have had no breaches in my identity so far. However, working with IdentityForce is much better after leaving LifeLock because of a dispute with them on raising my annual subscription rate. Identity force covers more areas than LifeLock, such as social media, more email accounts, notices of sex offenders moving in my area. Any time I have called with a question, they have answered to my total satisfaction. I have recommended Identity Force to others!

I had my ID stolen. A credit card was opened under my name and over 6K was charged leaving me with the bill and a credit score in the low 600's. Previously my credit score was over 800. I am a Identity Force member, so I made contact and opened a case. I was contacted by EZshield who said they were handling my case. This was several months ago, I was told to put a freeze on my credit, which I had already done, and they sent a letter to the credit reporting agencies disputing the charge, but I've not been in contact with them since September. I still receive bills and my credit rating continues to fall. I feel like nothing is being done to resolve the situation and my family is telling me to go with a new company like Identity Guard or Lifelock. I'm hoping something happens soon so I don't have to do that.

I received an email from IF about a possible change to my credit file, but no additional information was provided. Sort of frustrating to get an alert, but then no other details about what alerted IF in the first place. :-(

I appreciate the alerts that are sent to me from IdentityForce for any issues with my information. I just received two notifications from IdentityForce about potential information breaches; not only are the notifications helpful, but the proposed corrective actions are great for guiding a worried mind like mine when these things happen. I also like the broad range of monitoring abilities that IdentityForce provides. Thanks!

Stephanie H was terrific in signing me up for IdentityForce by phone. I called for information, planning to check with other competitors before deciding which company to choose, but she was so friendly, knowledgeable and cheerful/encouraging that I decided to choose IdentityForce without checking out the competition. Thanks!

We had our first instance of stolen identity and Identity Force presumably gave us some decent advice but literally did NOTHING to assist us. Your claims do not live up to our experience. You state that you will save us hundreds of hours and didn't even assist us with dealing with the credit organizations.

So timely and responsive. I receive regular e-mail updates as well as alerts on my phone. The website is very easy to navigate and includes tips for security issues to be aware of. Security covers so much information...e-mail address, home information, even passport information. Best monitoring service I have used.

Called and Samantha answered phone [remembered her name because that is my daughter's name]. She was very professional, nice, friendly, helped me - which was all my fault. I thought I did not get the password resets but they were all in a folder that I created under Identity Force along with 40 other emails from you that I did not read. Sorry will read them from now. Great Customer Service. Very help and pleasant.

Diane

i just set up my account but have the impression that it is more used in the US than here in France, so I will monitor what happens next, good job anyway with all these wise guys using a computer to scam people out of their hard earned money, causing misery and mayhap in the same time.

Just Started but Outstanding Experience. Very easy and user friendly to set up. I will download the app which I am sure will make it even better. I will update with more description after I can use the service more.

The IdentityForce representative was kind and tried to solve my problem but the problem was not with IdentityForce. Why the emails with the code for me to use to access my account never arrived in my mailbox remains a mystery.

Just opened my account and so far so good - Wish I had someone to talk to to walk through some of the more difficult areas but compared to other services It's all good so far. Great price. Let's hope the service matches it.

The only problem I had was when I was placed in the callback system I didn’t receive a callback. After waiting about an hour I called again and waited which took about 20 minutes this time. Operator couldn’t answer all my questions so she said she would have someone else call me. This was about 8:00 pm. Waited till after midnight with no response. Was called back at around 9:30 the next morning.

Easy to access and understand all the aspects of the service. I like getting the alerts, and being able to link directly to my credit scores. This is an under-appreciated tool and one that everyone should avail themselves of. Thank you.

I love the service and the alerts! My first hour of service already revealed a recommendation to update my email password due to potential threat on the “Dark Web”. I have greater peace of mind that my identity and assets are protected.

I have been very happy with this service. I have had a problem with fraud until just this last week. I had 1 notification of an alert. I would highly recommend this service to others. Please continue to protect my identity.

A little confusing at first but I seem to have the situation in hand now!! As a new member it took me a little while to get it right. Now I feel much more confident and look forward to the protection for my account.

I had to do the application on my phone, trouble getting it to work 4 different times. Al worked until 830 pm on 12/4. He was my savior 4 times. Please give him a special kudo award from Layne the Pain!

Great Service! The Representative - Kelly was clear, convincing, and knowledgeable! I am excited to see how it all works. In today's difficult times, I feel it is more important than ever to protect myself and family with this service.

I have been getting alerts saying that one of my bank accounts is no longer connected, this has been happening for about a month. I have contacted IDF to find out why and I was told that when banks update their system this sometimes happens, so I should delete the bank from my account and then add again and that would rectify the problem. I have done that now 5 times over the last month, I have even phoned the Bank in question and was put through to a higher tier agent who told me that no updates to their system have been carried out recently. I then got back to IDF and solve to an agent who proceeded to talk to me as if I was a 12 year old constantly calling me sir very pointedly saying that because I spoke to a teller at the bank they wouldn't know anything anyway (even after I had explained I had gone past customer service to a higher tier).

Having my identity stolen and my personal information compromised in 2020 made me realize I need extra security to protect personal information from identity theft and cyber attacks. Identity Force is the extra security needed to put my mind at peace, knowing that they are watching and protecting while I go about my daily activities!

After having been offered several credit monitoring services over the years due to company breaches -- I finally was connected with Identity Force. They are unlike all the highly advertised others, and offer such notices as the number of registered sexual offenders in my locale. I feel fully protected, and being a veteran myself, appreciate a company that is trusted by government and military agencies like DFAS.

Just signed up for your service and it was extremely fast and easy! The program was very easy to use and the instructions were very user friendly. I was alerted to your service through my retiree newsletter and signed up right away.

Last update was on 9/30/2020. I got an email today that the score was updated but the app still showed the old dates. I logged into the website and the credit score is not loading. In general, the scores shown in the app didn’t match whatever number pulled by my bank when I needed to shop for mortgage. I wonder what’s the use of this service then.

Thank you for having a very through fraud detection, credit monitoring and ID protection product. It's awesome to be able to have one central location to monitor EVERYTHING! It's very convenient but at the same time, feels very safe. I also appreciate the breech notifications and fraud/ID prevention ideas and articles.

I just signed up for the service. The process was easy to complete. I entered all the correct information when asked. I found it was secure questions that would help keeping my information safe. I will feel safer now that I have signed up for this plan. Thanks.

The set up was easy. It only took about five minutes. The plan is affordable for a year especially with discount equivalent to two free months compared to monthly plan. I've never subscribed to an identity plan before so it's nice to have peace of mind of having identity protection for me and my family.

I’m 73 years old and I’m not an iPhone whiz kid. It was just a painful process and I hope I never have to do it again. My phone does auto fill when doing applications. I had to go back several times and manually type in the information.

So far my experience with IdentityForce is good. But the only issue I have with it right now is the mobile app for Android. It keeps crashing otherwise would of had 5 stars. The thing that I love about it most is the amount of things that they can monitor for you. It helps you feel more safe and secure.

My experience in rolling in this program was absolutely painless. Looking forward to working with you and sharing the good news with my friends of how easy it is to get set up with you all. I do have a little trouble correcting my mother's maiden name. It keeps going back to a lowercase B and it will not allow me to correct that. But other than that it has been a good experience.

TO. MY Understanding I get 30day free trial & that I did not have to pay till 12/26/2020... After I filled Out Everything I Got charged right away. Full price INSTANTLY! ???? I'm very upset. That is not what I signed up for.

I had a good experience. It was easy to understand and to the point. I will recommend to my friends and family. So I hope to keep having a good experience with you so I can keep my friends and family.

When joining I was under the impression that my spouse was included with the initial fee. When I went to add her I was charged again! I feel initial information was misleading. Had I known I would not have joined. Also, I want to rate zero stars for this, but, I am forced to rate at least one.

So I think the monitoring aspect is good.... but I don't know how to change info or look at current info???? Looks like once you add something, all you can do is delete it instead of checking what it is.

I received an alert that a bank account was no longer being monitored. When I looked at accounts being monitored however it indicated account was being monitored. I had the same experience on 9-26-20. This doesn't make sense. Why is this happening?

The representative with whom I worked could not have been more helpful. I had a problem setting up my account and called. She was truly one of the most professional, reassuring, calm representatives I've worked with. I truly appreciate her assistance and everything went very smoothly. I highly recommend IdentityForce to friends and family.

Very info for me to follow and valuable for security sack. The info asked for seem security to keep my data and credit safe. Using my own personal equipment, mobile phone, to reach me is very effective. I also give info on who I can call to answer any future questions I may have.

It would be helpful if there are multiple members tied to one account that one could move seamlessly between members. When providing support with attachments it would be good to have a portal within the application itself versus an email with a Dropbox link.

Really appreciate how easy it was to start the account and how safe it protects us. Am so grateful for the credit monitoring services. Would definitely recommend to friends as a safe way to protect credit monitoring. Thank you so much to help protect our group who seems to have been scammed.

Set up was pretty easy. Only one area when providing my phone number, it would not save the number that is automatically generated. It was under the receiving alerts section. I believe I can go back in and fix it so no concerns.

The representative was professional, thorough and listened to my concern. She discussed my concern and provided a solution that left me relieved and completely satisfied. I would recommend Identity Force to others as they are always looking out for me and are readily available to answer any questions.

IdentityForce has given me and my family peace of mind when it comes to credit monitoring and protecting our identity. With the Equifax breach of 2017, my family and I were worried about the potential impact so we enrolled with IdentityForce. Since 2017, we've not worried at all knowing there is a great company out there actively protecting our information.

Process was quite simple, easy, uncomplicated. Glad TPS is helping protect us. Hopefully nothing will come to happen to damage or affect our identity and security now or in the future. Please help keep us and our information secure. I have faith and confidence in you protection.

Cannot rate this high enough. I would give it a ten out of ten rating. I have recommended it to many friends. Always there, always protecting me. Very happy with it. Thank you. Easy to use, it’s up to date, and lets you have peace of mind.

This was a quick and easy sign-up. I am new to the service so I cannot comment on it yet but the initial sign up was fine. The service was provided by my past place of employment because unfortunately they were hacked.

Easy to submit. Former employer had a breach and gave information to sign up for protection. The form which I filled out was clear, concise and easy to do. Here’s to hoping your protection is not needed but good to go if needed.

Very thorough and professional. I would recommend to anyone who is concerned about their privacy. Protecting what is yours in today's tech world is not easy to do on your own if you can do it at all. Let this company do it for you and be assured!

So I'm filling in the info and you couldn't verify something so I call the # and I've been waiting for someone to call me back, it's been close to an hour now. How much longer do I have to wait to finish the setting up process. Plus I am adding an account to monitory and I got a error message 503.

Completely satisfied and impressed with how well IdentityForce has put me at ease with their ability to watch over my information. I took the free trial and will continue with IdentityForce moving forward. I would recommend this Team to anyone looking to protect your information.

Great way to monitor all of your accounts at once. I was a victim of Identity theft. That's how I found out about Identity Force. They helped me, to get all of my information verified and corrected on the credit bureaus. They helped me get all my financial information secure and safe. They continue to update me on any suspicious or questionable activity on my accounts. Which helps me to have that peace of mind and the additional help of professionals that are on guard for my financial safety 24/7.

Today I received this offer from the US Dept of State to have this identity security because my passport book was stolen while being mailed to me. It is very worrisome to know that my awful photo and info are out there somewhere. I called to activate the service and the person who enrolled me in this program spoke so rapidly when associating letters to key words (T for tango etc..) that I found it disconcerting. She could have slowed down. Lucky for me I spoke English - but as a teacher I feel sorry for those people who must deal with this. When it is slower you get the feeling that the customer relation person CARES. Now to see if this protection service works.

I couldn't log in. The screen said incorrect password and locked me out after a few attempts. I followed directions to reset the password and came back to check my account. The system does not accept the password. Will call Identity Force today to report another bank calling about a new account I did not apply for. And another password reset will be done.

They were very nice and informative. Explained in a way that I could understand. Would recommend them very highly. Since I had been with them for years, they gave me a discount, which helps a lot. Thank you so much, Identity Force.

Received alert that account ending in ** was not connected to my name. Said to click on a non existent icon button. I went back to main app and clicked on “manage” where Acct ** is listed but it appears that only “X” is an option. How do I reconnect to this credit Acct for monitoring?

The process was very easy to setup the account. Very user friendly and easy to understand. I would highly recommend to anyone wanting to monitor their information. I'm looking forward to the top notch monitoring. I will likely use the service very often to stay on top of my credit information.

Austin the agent I talked with was extremely knowledgable and helpful. I would recommend this service to a friend for sure...Thankful I can deal with Americans on the phone...That is a real plus!!!! He was also very pleasant...Please tell his supervisor I think he is really good at what he is doing.

Anyone I have ever spoken to in your customer service dept has been pleasant, knowledgeable, and extremely helpful. It's a pleasure dealing with them especially when compared to other customer service departments who give me the impression that they are doing me a favor instead of treating me like a customer.

Excellent information given along with reassurance that I will be protected by following the steps given by the representative on the phone. Found out some information that I did not realize that I would need to do to further protect myself. Thank you.

My wife recently had issues with some fraudulent accounts being set up in her name. We feel much better about everything knowing we have protection and someone always monitoring. A HUGE plus was the sex offender alert, I had no idea you offered this. We have 2 little girls and it's always good information to know, thank you! Will recommend to everyone!

Called to clarify requested information. Took a long time to have someone to answer call. Filling out requested information was not clear. e.g. my contact phone number should be my cell phone number not my land-line, but could not change the information. Medical number, are you asking for my medical insurance carrier?

When I looked at this site I found that two of three agencies think I am my son and cite his home address. He has the same name but different birthdate and social security number so there should be no confusion. I see no way to change or request an update to the incorrect addresses. I live in Massachusetts. My son lives in Maine.

Wonderful experience at your site. Tech was absolutely wonderful. You could have not a better technician with the expertise and patience with my problems and how to resolve the existing problems. What a wonderful experience I had. I am really excited for the experience.

Just trying to learn about your services. Some issues about medical ID, since I do have medicare but use my german insurance for medical reason. I also live and work in Germany but the address is a P.O. Box but a legal stateside address; the drop down list for States does not have APO, FPO etc... But, yes I'm so far happy with my service....

I do not have any experience. The app was recommended by a technician during repairing my laptop. I did not hear about the app before and I did not have been aware of the danger of being threatened by identity robbery.

Provides important information for email security, bank and cc security and alerts of sex offenders in the area. They offer a host of coverage not mentioned. This is helpful to me as I am very busy and have been hacked several times. So far so good and the price is affordable. Highly recommend this service.

Presently, I am experiencing the benefits of ID Force membership that I hoped would never happen. Early in the fraud process, my first contact with Austin was exceptional. He walked me through the process. As well as, ID Force does an awesome job monitoring and keeping me informed. Thank you to both of you!

I really enjoy reading your cyber security news articles. The articles you highlight are clear, concise, and actionable advice for cyber security and ID protection. It would be great if you could also add more technical aspects of cyber security, personal computer security and ID management. I'd really like to know more about protecting my personal information on the Dark Web and actions I can take to protect myself. Keep it up!

So far, on the website, I can't set text notifications and I can't add my Instagram account for it to monitor. As for the app, it's a complete mess. Every time I click on the notifications button to set up text notifications, the app crashes. Sometimes the app crashes for no reason. Allowing it to use the fingerprint reader is pointless, because it makes you use your pin to log in. Also, there are several things that you still have to go to the website to do. I just signed up and I'm already thinking about cancelling my membership.

I was very uneasy when I heard that there was a data breach. Hopefully this will put my mind at ease. So far signing up was an easy process. I will wait a few months and monitor my accounts to make sure everything is ok. Thank you.

Most of our accounts were added as they should be, but I have three that are being added due to your system. I get a message that the account can't be added right now but check back in a few days, or similar. I've done that and they are still not able to be added. Also, finding the accounts in your system is difficult. I have trouble with my CITI AAdvantage (American Airlines) MasterCard. You have to put the right words in that the system recognizes or it won't find it and says no results...

You seem to have two Discover Card accounts listed for me. I have only one. The other was closed because I never received the card. Your interface won't tell me what the card numbers are so that I can delete the incorrect one!!

An online purchase was made in my name for 286 at Bed Bath and Beyond and we did not get an alert. That was in May. We did not get reimbursement from our bank. It is still being investigated. We CANCELED. Not worth it. Judith

Got 2 alerts today, suggesting that two of my accounts have been "disconnected", namely Freedom CC and Chase Mortgage. I checked. The Freedom CC is listed as CC #2 and seems to be active. The Chase Mortgage has been closed now for at least 12 months if not more. I believe that I tried to cancel online and was not able to do so and then call someone who did cancelled it. So, I don't know why these alerts. Please check.

When I called I received excellent customer service - she told me about a discount that she could apply and let me know which family options were available and what would work best for my situation - she was very knowledgeable. Setting up my account through the dashboard is very user-friendly - so nice not to have to guess what is required!

I will try this service for 1 year, but so far after day 1, I will NOT be renewing this service for a second time...extremely poorly managed...what a waste of money. If people are reading this "DO NOT GET THIS SERVICE", like myself you will greatly wish you never took this service.

I was having trouble recently with my Identity Force shutting off. Zoom discovered that, at least on my MacBook Pro, you can’t use Identity Force in conjunction with VPN. VPN shuts off Identity Force. The Identity Force rep was very nice and jovial and we all got it straightened out.

I decided to get identity theft protection when a coworker had their bank account emptied. After a bit of research, I decided to go with Identity Force and have been satisfied ever since! I like that they send me notification in regards to sex offenders in my area as well as they keep me updated on my credit scores. The process of logging in and changing/updating information is very easy. Would definitely recommend!

The registration process was very easy to navigate. The instructions were clear and concise. Having Identy Force help give me peace of mind, particularly with my personal laptop computer. I have had it for a while and would recommend it to anyone.

When my credit card was fraudulently used, Identity Force was immediate, thorough and educated me. When our e-mail was sold on the dark web, we received notification and guidance on what to do. I really appreciate the protection and help received.

It was fine. I just started this so it's a bit early to really say. Everything seems in order. I just hope that my information does not get sold to Russia. I want my stuff to be by safe and this seems to be ok.

I just got many alerts that my e-mail password had been breached. Some of these were from sites I have never held an account on, or from sites which are simply gone. The flurry of scary e-mails sending me to your site, which then advised me to change non-existent passwords on defunct sites was not useful. It makes your system look bad and untrustworthy, and that you're using scare tactics to convince customers they must keep your service.

I think more detailed instruction is needed to use this option effectively. I tried to add my creditors' info and the search option did nothing. Could be user error or a dead link on your web page. Either way, more detailed info is needed.

I receive regular computer servicing from Zoom who advised me my Mac had been hacked and I needed protection. They recommended IdentityForce and the set up to to come under this protection was simple and straightforward. I was guided through the process step by step with no problems.

Received on 10/13/20 over 6 alerts in one night, called the next morning on (10/14/20) to speak with a rep and she (I believe her name was Andie) was very kind and helpful and told me exactly what the alerts were on after verifying who I was. She also gave me a temp level 2 password reset.

This is a KEWL app. This is the first time I really got to look at it. It surprised me that my credit score was so high. Maybe I could get a good credit rate for a new loan. Not that I need one. “KEWL BEANS”. Thanks!!!

Lets me see everything in one place and lets me customize the notifications. Great app also. This is a lot better than the life alert since it monitors more things and seems more reliable and faster.

Just enrolled in Identity Force due to my employer being breached and on October 8th, I signed up and the next day I had five alerts that my 2 of my email accounts were compromised. So it is already started working for me.

I received notification about an alert on my credit account by Core Logic Credco in San Diego, CA on 7/19/2020. It turns out it was by their client, Wells Fargo Bank in MN, for a condo that I was applying for financing. I had forgotten about it. I liked your notification because it was very specific about what I needed to do and next steps to take, otherwise it would have been very intimidating.

In my opinion, the core of IdentityForce seems to be the same or similar to the stuff my credit card companies provide me for free. I don't see the value of paying for this product when I'm able to get the majority of it for free from my credit card company. Notwithstanding, I could also request my free credit report from each agency once per year and obtain much of the information shown here.

They are quick and understanding about your issue. Unlike others they make you feel like your issue important and that they really make you feel like they are going to work with you to fix the problem no matter how long it is going to take.

Account setup with Identity Force was easy, and there are many resources to help me protect my Identity. I like the 2-step verification system, makes me feel safer. It is also nice knowing that I can get virtually real time notifications should anything happens to my identify. Thank you!

Identity Force dropped my SS #, my banking info, social media information from my profile for an unknown amount of time. None of my information was monitored and I was still paying for the service. This is extremely frustrating. I reached out to their team to find out what happened and kept getting this same response "we are looking into the details, we are unsure why this occurred." That is unacceptable and they didn't offer any kind of partial refund for the time that was lost. It seems unfair to have to pay for a service that is broken and when their own employees don't care that you are paying for something that doesn't work.

I am disappointed that I do not receive alerts/reports when someone pulls a credit report on me. I also don't have a way to ensure that you are monitoring for use of my SSN and ID information. I don't receive any monthly reports and cannot see if everything is ok or not. I used another company in the past and received regular reports on their monitoring. I am considering changing companies to do this.

When I tried to go to purchase lookup to unmark automatic payments, the site from the email went nowhere and the homepage did not have a tab for Purchase lookup. I would really like the option of trying this out for a year before it automatically renews.

They are just as good as any others. I am really liking their service. I would suggest their service to anyone. They are one of the top Identity companies. I've tried another before in the past and their services are just as good.

Good work with team and decided on upgrading service after speaking with agent and he explained the importance of the upgrades and what it might cost later on if I decided not to upgrade at this point. Overall very easy, if time consuming, process. Thank you!

I have been extremely pleased with the swift services provided by IdentityForce. I originally enrolled as a part of my employee benefits package for my new job last year. I was really interested in the credit monitoring and sex offender listing options provided. I was blown away by the accuracy alone in the credit monitoring and pleased to say I have been able to improve my credit thanks to IdenityForce. The sex offender monitoring was much more accurate than the national listing and gave important details than made me feel safe about where I lived. All in all, I highly recommend IdentityForce.

I have not received any alerts since late June. Why am I paying for this service, when you are doing nothing? I have tried to enter my account numbers again, but I am told that they are already being monitored. I would like this issue resolved.

Got a email that hacked into my account telling me someone had taken a loan out thru Amazon under my name. 2 day mess in which they took $1700.00. What use is your service when this notification is after the hack?

I was recently a victim of identity theft. The problem with a lot of the free credit monitoring services is they only work with one credit reporting agency. I like that I have one site. I can get access to the serials from all 3 agencies.

Complete protection- Thank you. I feel my identity is as protected as it can be. These days this kind of protection is a necessity. The provided monitoring of the three Credit Bureaus and Identity theft Insurance provided is comprehensive. Providing a peace of mind.

Get an email from Identity Force saying they were going to cancel my account for non payment. I then log into Identity Force to Make a payment and there is nowhere to add my credit card. I then call support. First, they say click the link in the email. I find this odd as one of the number one security protocols is to NEVER click links in emails but to go to the website directly and login. It is even more concerning to me that the company that is supposed to protect my data has no clue about this. Anyway, I click the link and it doesn't work. Support person then says someone else will have to help and I have to wait for them to call me back. I would think that a technology company that is monitoring my credit would have enough development expertise to program in payment information in the website. This experience has left me with the feeling that Identity Force doesn't know what it is doing. Also, it wasted my time.

Identity Force is easy to log in with 2FA and check what's going on with my credit as well as my score. I also get emails when something changes or an inquiry was discovered. This is a service I would definitely recommend! Keep up the good work!

When I was trying to update my files I would put in new account #'s & it kept saying "processing". The new info didn't get into the system. Then when I tried to submit this feedback I couldn't because this prompt came up "Review submission failed. Please review the form."

Excellent customer service to always be alerted 24/7 to any fraudulent activity. My sister experienced a case of fraud and she recommended your company and I now feel safe and secure with all my info.

I am really disappointed with Identity Force. When I purchased my subscription for one year, I thought my credit score could be updated frequently. I went with IF for that reason. To have to pay to have an updated report is ridiculous when I already spent money for a one year subscription. I would not refer my friends or family to go with IF.

Have been trying to call for about 12 hours and just get a busy signal. Calling two numbers ** and **. The reason I am calling is to let you know that you are using an old credit card that is no longer valid. I removed it from the list. Let me know if you have a phone number that works.

Good to protect your ID. All must have today given that most I know ID has been stolen. Very important to have. It will only get worse. Protect yourself. Get ID protection.

I found all of their services to be satisfactory. I signed up after the Equifax breach when all of my personal information was compromised. I chose this company because it had the best reviews for identity theft protection which was extremely important at that point in time. Although it took a lot of work to go through the initial setup I felt confident that my information was protected and safe from identity theft. Any time I had any questions about an account or about anything else, customer service was readily available and able to answer my questions.

So far, I'm unimpressed with my subscription. I'm beginning to think that I should've went with Creditwise (FREE) or Lifelock's combination of services. In the beginning, I was told that my email was on the dark web but no followup on any damage to my credit! Second, my credit scores don't match what my credit cards are reporting...Why? And how about a little innovation on your part? For example, I've been getting an inordinate amount of unidentified phone calls and every Jonny come lately wants you to PAY FOR ACCESS TO CALLER IDs. How about you guys offering to at least identify the spam, telemarketers and potential fraudsters as part of your package???? I currently have NOMOROBO but they only block about 50% of the frivolous calls but how many are really fraud? Hint: that's where you should come in!

Do not waste your money on this company. Their software will not protect you, their customer service is unable to assist you with real problems, and that is on the off-chance that they even answer the phone. I have requested cancellation of the service 3 days ago, verbally, for cause. There is no way to do this online despite the "cancel anytime" verbiage in the initial agreement. I was told I would receive an email confirmation (have not) and my account would be canceled. No confirmation of this. I chose this company after a major US data breach occurred & requirement was to obtain identity theft protection for one year as part of the claims process. They have NOT met any reasonable expectation for customer service and in consideration of their line of work, you would think this is something they would at least give the appearance of being proficient with. Very dissatisfied.

I am a totally dissatisfied customer. I thought I was buying protection, turns out I was just buying a hook to sell me four different kinds of protection (SSN, Name, Dark Web, Credit Reports). If I had received these gotcha messages within the first thirty days, I would have bailed so fast you wouldn't even know I had purchased. Really upset over this, I consider the whole thing misleading. I would not recommend this protection to anyone.

You do a good job of reporting one type of transaction on one account. Unfortunately, you do not report on--therefore, we assume you are not monitoring--any other account. We have contacted you numerous times and have been assured that this is not your fault but the fault of the other institutions. Of course, they all say that you have never contacted them to resolve this failure. Needless to say, this is completely unacceptable.

I use a Credit Union for my checking, savings and money market accounts. When I used Lifelock, these were monitored. IdentityForce continually loses access to the accounts so they are not being monitored. The only alerts I get are for sexual predators in my area. I will be cancelling my account.

I like this service a lot. I fill a lot safer with Identity Force. Then I did, with another ID protection company. That I had, before, I joined Identity Force. Now, that I am with Identity Force. I fill a lot safer now, with all my personal Information, being kept safe. By Identity Force.

I received an alert last week. I tried calling to find out more about it, as the description online I didn't understand. The system said to leave a message and someone would get in touch with me. That was over a week ago, and nobody has reached out. Being a victim of identity theft, it is VERY important to me that the company monitoring my information be available 24/7. If not, at least during business hours!

When I have a transaction on my accounts, you notify me immediately, can't ask for anything better, I give me a feeling of safety protection on my accounts, Thanks. Keep up the good work, it is nice to know you are watching out for me.

July 2019 someone attempted to open four credit cards using my social and birthday. I was alerted by IdentityForce and with their help was able to stop all of the applications and Correct my credit report. Without IdentityForce my credit would have been destroyed. Thanks for your help!

Be careful as they tried to ongoing bill us after my contract without notifying me in advance. They said I have to notify them in writing, not call! Crazy. The program went fine and kept updating me monthly. So far mine was clean and safe.

Great price until you add another family member (ie Wife) then the price goes up alot. Reports are always behind schedule, but alerts are awesome. Never able to use the Credit reporting part of the service, it always kicks back and I end up going into the Credit reporting agency to get corrections or challenge mistakes. Overall a really good product, with many really good parts to protect your credit reports.

More affordable than the other popular plans but I don't get much feedback from them regarding threats identified or stopped or anything else. This plan doesn't recommend any particular anti-virus or anti-malware which could be very important.

Yesterday Zoom support did a check of my computer. During this service they told me my Identity Force account had expired, and tried to get me to renew through them. Wouldn’t you contact me directly? This is the second time they have done this. I am very happy with Identity Force. Thank You.

I have received a couple of fraud alerts since I became a member but I have had to address the problem by contacting my credit card service and bank myself in order to get detailed info and resolution. I have tried to speak to an actual person on several occasions, but all I can get to are canned responses that do not address my issues. The latest problem I had was a couple of weeks ago. Someone hacked my credit card and tried to make two purchases. My credit card service declined the purchases and contacted me. We cancelled the card and they issued a new one to me. I heard nothing from IdentityForce about any of this problem. I will not be renewing.

Got an email from unknown source and your information came up and questioned it. I was not even aware of anything wrong, but it was. Thank you for catching a disaster for me. I recently recommenced a friend to your service, I hope she will be as satisfied as I am. Shirley.

I recently had to change my central airconditioning unit at my residence which cost $7,000. I was not alerted by IdentityForce of this transaction. I stated in my profile that I want to be alerted about any financial transaction over $300.

Creating new password. Very helpful and quick. I had had trouble in signing before, but now I feel that I am able to do so. Reason for notifying me was regarding my identity 1. I received a list of possibilities of who the person was. I did not know anyone on the list.

I've had IdentityForce for a few years now and am so glad! Just recently I had someone try to use a closed credit card to charge some kind of travel/entertainment on it in FLORIDA--I live in OHIO! IdentityForce caught it and I was able to speak to the credit card's company to let them know so they could let the credit bureaus know, so they could put an alert on my file. I would never have known had it not been for the monitoring by IdentityForce!

Going to give the service a test drive to see if I am pleased with the service. The test drive will be about a year will keep you posted. But overall the service was easy to install and add information.

The sales representative, Kelly, was excellent in explaining the details and being patient with our questions and concerns. She was both personable and knowledgeable which helped ease our stress. Also, after signing up, we made a support call and got Austin. He was by far (and I mean the most outstanding) support person I may have ever encountered. His knowledge of both Identity Force's products, as well as, general knowledge about identity theft was so helpful and made our day given the stress of dealing with this situation.

Set up was not working properly for me and the help desk walked me through the process and got the kinks worked out. Very knowledgeable and patient. He was able to get me into the system and finish the log in process in no time.

I just try this website and I don’t have any experience yet. I just want to try how to protect my social security number. I hope this website can help me to protect my social security. Thank you so much.

Why are you having me submit a PAPER form thru the US POST (with my social security number and date of birth on it) when everyone KNOWS your mail box is a target for identity theft?! This makes no sense.

I appreciate the sex offender alerts. In regards to the credit monitoring alerts, those alerts appear rather useless. Historically, when I receive those, the alert instructs me call Identity Force for more information. When I speak with a representative they have not been able to actually provide more detailed information about the alert. I am simply directed to speak with one of the three credit bureaus. Last year I received a credit monitoring alert from Identity Force, was instructed to call one of the credit bureaus and the credit bureau wanted me to pay a fee to get more information. Very frustrating. I considered switching to LifeLock but they have really bad reviews regarding customer service. I am also considering dropping Identity Force simply because I cannot get detailed information regarding the credit alerts that I receive. I will continue with Identity Force until I can find a service actually able to help when I receive an alert.

I Had a little trouble getting the account set up. I thought that I had made the entries but unfortunately they never got saved. Once I got in touch with the proper customer service rep things got better.

Enrollment was painless and relatively easy. I did call customer support and found the person to be very efficient and helpful. All in all a very good process. I feel that the reviews that I read were accurate. I am hopeful that this will prove to be a good replacement for Life Lock which I found very disappointing.

I am looking forward to a secure relationship with Identity Force. The registration process was thorough and easy to maneuver. Protection of my identity is of utmost importance to me. I read positive reviews of this service. This is why I chose Identity Force.

I have never used a product like this before and I found it very easy to use. It records a lot of information and keeps track of it all in one place. The software only send alerts when something is found that could be a problem. It doesn't send so many that it is annoying. With so many people having things stolen online I think this will be a great tool to provide some peace of mind.

I requested my Credit Score and got nothing. Why can I not get my credit score when it should be available to me? Is there something that I am missing? Please advise what I need to do to receive this information.

I don't waste my time with your site very often. Today I decided to try again. Your message said to get a credit report, but because I don't have your website memorized, like you do, because you work there and are familiar with it. I went back and finally figured out how to get a new report. Then after waiting several minutes, I started over and got a message that your system didn't work (no wonder I don't bother with Identity Force very often). It said I have to call. That will be a time consuming process too. SO - I'd give you no stars if I could.

Slow to get info on new accounts. Does not always flag when new accounts added. Credit score data does not tell you what agency is being used. Agency score information does not align with info from other sources that are in agreement with each other.

When prompted to add accounts, information added, but does not search accounts. Screen freezes. Tried reloading the page, but no change. Logged out and logged back in; no change. The site does not have any provision to add other aliases of my name; ie, full name on some documents, but shortened version on credit cards.

My spouse has hit the password change limit and you require us to mail documents in to reset a password. My husband has become so frustrated with the site, he refuses to use it. Question why do I need to risk sending documents via mail to prove identity when mailing is a huge risk. Why can you not work with us via phone with codes to allow him to change his password. Agree with the security, just not the added risk you are asking us to take to change a password.

I just signed up today to this amazing company and service. I love everything that Identity Force does and offers to the customers, especially credit monitoring. I am glad to be a new part of this safe, secure, amazing company and in the future. Thank you and have a blessed day!