IdentityForce Reviews

I do not have any experience. The app was recommended by a technician during repairing my laptop. I did not hear about the app before and I did not have been aware of the danger of being threatened by identity robbery.

Provides important information for email security, bank and cc security and alerts of sex offenders in the area. They offer a host of coverage not mentioned. This is helpful to me as I am very busy and have been hacked several times. So far so good and the price is affordable. Highly recommend this service.

Presently, I am experiencing the benefits of ID Force membership that I hoped would never happen. Early in the fraud process, my first contact with Austin was exceptional. He walked me through the process. As well as, ID Force does an awesome job monitoring and keeping me informed. Thank you to both of you!

I really enjoy reading your cyber security news articles. The articles you highlight are clear, concise, and actionable advice for cyber security and ID protection. It would be great if you could also add more technical aspects of cyber security, personal computer security and ID management. I'd really like to know more about protecting my personal information on the Dark Web and actions I can take to protect myself. Keep it up!

So far, on the website, I can't set text notifications and I can't add my Instagram account for it to monitor. As for the app, it's a complete mess. Every time I click on the notifications button to set up text notifications, the app crashes. Sometimes the app crashes for no reason. Allowing it to use the fingerprint reader is pointless, because it makes you use your pin to log in. Also, there are several things that you still have to go to the website to do. I just signed up and I'm already thinking about cancelling my membership.

I was very uneasy when I heard that there was a data breach. Hopefully this will put my mind at ease. So far signing up was an easy process. I will wait a few months and monitor my accounts to make sure everything is ok. Thank you.

Most of our accounts were added as they should be, but I have three that are being added due to your system. I get a message that the account can't be added right now but check back in a few days, or similar. I've done that and they are still not able to be added. Also, finding the accounts in your system is difficult. I have trouble with my CITI AAdvantage (American Airlines) MasterCard. You have to put the right words in that the system recognizes or it won't find it and says no results...

You seem to have two Discover Card accounts listed for me. I have only one. The other was closed because I never received the card. Your interface won't tell me what the card numbers are so that I can delete the incorrect one!!

An online purchase was made in my name for 286 at Bed Bath and Beyond and we did not get an alert. That was in May. We did not get reimbursement from our bank. It is still being investigated. We CANCELED. Not worth it. Judith

Got 2 alerts today, suggesting that two of my accounts have been "disconnected", namely Freedom CC and Chase Mortgage. I checked. The Freedom CC is listed as CC #2 and seems to be active. The Chase Mortgage has been closed now for at least 12 months if not more. I believe that I tried to cancel online and was not able to do so and then call someone who did cancelled it. So, I don't know why these alerts. Please check.

When I called I received excellent customer service - she told me about a discount that she could apply and let me know which family options were available and what would work best for my situation - she was very knowledgeable. Setting up my account through the dashboard is very user-friendly - so nice not to have to guess what is required!

I will try this service for 1 year, but so far after day 1, I will NOT be renewing this service for a second time...extremely poorly managed...what a waste of money. If people are reading this "DO NOT GET THIS SERVICE", like myself you will greatly wish you never took this service.

I was having trouble recently with my Identity Force shutting off. Zoom discovered that, at least on my MacBook Pro, you can’t use Identity Force in conjunction with VPN. VPN shuts off Identity Force. The Identity Force rep was very nice and jovial and we all got it straightened out.

I decided to get identity theft protection when a coworker had their bank account emptied. After a bit of research, I decided to go with Identity Force and have been satisfied ever since! I like that they send me notification in regards to sex offenders in my area as well as they keep me updated on my credit scores. The process of logging in and changing/updating information is very easy. Would definitely recommend!

The registration process was very easy to navigate. The instructions were clear and concise. Having Identy Force help give me peace of mind, particularly with my personal laptop computer. I have had it for a while and would recommend it to anyone.

When my credit card was fraudulently used, Identity Force was immediate, thorough and educated me. When our e-mail was sold on the dark web, we received notification and guidance on what to do. I really appreciate the protection and help received.

It was fine. I just started this so it's a bit early to really say. Everything seems in order. I just hope that my information does not get sold to Russia. I want my stuff to be by safe and this seems to be ok.

I just got many alerts that my e-mail password had been breached. Some of these were from sites I have never held an account on, or from sites which are simply gone. The flurry of scary e-mails sending me to your site, which then advised me to change non-existent passwords on defunct sites was not useful. It makes your system look bad and untrustworthy, and that you're using scare tactics to convince customers they must keep your service.

I think more detailed instruction is needed to use this option effectively. I tried to add my creditors' info and the search option did nothing. Could be user error or a dead link on your web page. Either way, more detailed info is needed.

I receive regular computer servicing from Zoom who advised me my Mac had been hacked and I needed protection. They recommended IdentityForce and the set up to to come under this protection was simple and straightforward. I was guided through the process step by step with no problems.

Received on 10/13/20 over 6 alerts in one night, called the next morning on (10/14/20) to speak with a rep and she (I believe her name was Andie) was very kind and helpful and told me exactly what the alerts were on after verifying who I was. She also gave me a temp level 2 password reset.

This is a KEWL app. This is the first time I really got to look at it. It surprised me that my credit score was so high. Maybe I could get a good credit rate for a new loan. Not that I need one. “KEWL BEANS”. Thanks!!!

Lets me see everything in one place and lets me customize the notifications. Great app also. This is a lot better than the life alert since it monitors more things and seems more reliable and faster.

Just enrolled in Identity Force due to my employer being breached and on October 8th, I signed up and the next day I had five alerts that my 2 of my email accounts were compromised. So it is already started working for me.

I received notification about an alert on my credit account by Core Logic Credco in San Diego, CA on 7/19/2020. It turns out it was by their client, Wells Fargo Bank in MN, for a condo that I was applying for financing. I had forgotten about it. I liked your notification because it was very specific about what I needed to do and next steps to take, otherwise it would have been very intimidating.

In my opinion, the core of IdentityForce seems to be the same or similar to the stuff my credit card companies provide me for free. I don't see the value of paying for this product when I'm able to get the majority of it for free from my credit card company. Notwithstanding, I could also request my free credit report from each agency once per year and obtain much of the information shown here.

They are quick and understanding about your issue. Unlike others they make you feel like your issue important and that they really make you feel like they are going to work with you to fix the problem no matter how long it is going to take.

Account setup with Identity Force was easy, and there are many resources to help me protect my Identity. I like the 2-step verification system, makes me feel safer. It is also nice knowing that I can get virtually real time notifications should anything happens to my identify. Thank you!

Identity Force dropped my SS #, my banking info, social media information from my profile for an unknown amount of time. None of my information was monitored and I was still paying for the service. This is extremely frustrating. I reached out to their team to find out what happened and kept getting this same response "we are looking into the details, we are unsure why this occurred." That is unacceptable and they didn't offer any kind of partial refund for the time that was lost. It seems unfair to have to pay for a service that is broken and when their own employees don't care that you are paying for something that doesn't work.

I am disappointed that I do not receive alerts/reports when someone pulls a credit report on me. I also don't have a way to ensure that you are monitoring for use of my SSN and ID information. I don't receive any monthly reports and cannot see if everything is ok or not. I used another company in the past and received regular reports on their monitoring. I am considering changing companies to do this.

When I tried to go to purchase lookup to unmark automatic payments, the site from the email went nowhere and the homepage did not have a tab for Purchase lookup. I would really like the option of trying this out for a year before it automatically renews.

They are just as good as any others. I am really liking their service. I would suggest their service to anyone. They are one of the top Identity companies. I've tried another before in the past and their services are just as good.

Good work with team and decided on upgrading service after speaking with agent and he explained the importance of the upgrades and what it might cost later on if I decided not to upgrade at this point. Overall very easy, if time consuming, process. Thank you!

I have been extremely pleased with the swift services provided by IdentityForce. I originally enrolled as a part of my employee benefits package for my new job last year. I was really interested in the credit monitoring and sex offender listing options provided. I was blown away by the accuracy alone in the credit monitoring and pleased to say I have been able to improve my credit thanks to IdenityForce. The sex offender monitoring was much more accurate than the national listing and gave important details than made me feel safe about where I lived. All in all, I highly recommend IdentityForce.

I have not received any alerts since late June. Why am I paying for this service, when you are doing nothing? I have tried to enter my account numbers again, but I am told that they are already being monitored. I would like this issue resolved.

Got a email that hacked into my account telling me someone had taken a loan out thru Amazon under my name. 2 day mess in which they took $1700.00. What use is your service when this notification is after the hack?

I was recently a victim of identity theft. The problem with a lot of the free credit monitoring services is they only work with one credit reporting agency. I like that I have one site. I can get access to the serials from all 3 agencies.

Complete protection- Thank you. I feel my identity is as protected as it can be. These days this kind of protection is a necessity. The provided monitoring of the three Credit Bureaus and Identity theft Insurance provided is comprehensive. Providing a peace of mind.

Get an email from Identity Force saying they were going to cancel my account for non payment. I then log into Identity Force to Make a payment and there is nowhere to add my credit card. I then call support. First, they say click the link in the email. I find this odd as one of the number one security protocols is to NEVER click links in emails but to go to the website directly and login. It is even more concerning to me that the company that is supposed to protect my data has no clue about this. Anyway, I click the link and it doesn't work. Support person then says someone else will have to help and I have to wait for them to call me back. I would think that a technology company that is monitoring my credit would have enough development expertise to program in payment information in the website. This experience has left me with the feeling that Identity Force doesn't know what it is doing. Also, it wasted my time.

Identity Force is easy to log in with 2FA and check what's going on with my credit as well as my score. I also get emails when something changes or an inquiry was discovered. This is a service I would definitely recommend! Keep up the good work!

When I was trying to update my files I would put in new account #'s & it kept saying "processing". The new info didn't get into the system. Then when I tried to submit this feedback I couldn't because this prompt came up "Review submission failed. Please review the form."

Excellent customer service to always be alerted 24/7 to any fraudulent activity. My sister experienced a case of fraud and she recommended your company and I now feel safe and secure with all my info.

I am really disappointed with Identity Force. When I purchased my subscription for one year, I thought my credit score could be updated frequently. I went with IF for that reason. To have to pay to have an updated report is ridiculous when I already spent money for a one year subscription. I would not refer my friends or family to go with IF.

Have been trying to call for about 12 hours and just get a busy signal. Calling two numbers ** and **. The reason I am calling is to let you know that you are using an old credit card that is no longer valid. I removed it from the list. Let me know if you have a phone number that works.

Good to protect your ID. All must have today given that most I know ID has been stolen. Very important to have. It will only get worse. Protect yourself. Get ID protection.

I found all of their services to be satisfactory. I signed up after the Equifax breach when all of my personal information was compromised. I chose this company because it had the best reviews for identity theft protection which was extremely important at that point in time. Although it took a lot of work to go through the initial setup I felt confident that my information was protected and safe from identity theft. Any time I had any questions about an account or about anything else, customer service was readily available and able to answer my questions.

So far, I'm unimpressed with my subscription. I'm beginning to think that I should've went with Creditwise (FREE) or Lifelock's combination of services. In the beginning, I was told that my email was on the dark web but no followup on any damage to my credit! Second, my credit scores don't match what my credit cards are reporting...Why? And how about a little innovation on your part? For example, I've been getting an inordinate amount of unidentified phone calls and every Jonny come lately wants you to PAY FOR ACCESS TO CALLER IDs. How about you guys offering to at least identify the spam, telemarketers and potential fraudsters as part of your package???? I currently have NOMOROBO but they only block about 50% of the frivolous calls but how many are really fraud? Hint: that's where you should come in!

Do not waste your money on this company. Their software will not protect you, their customer service is unable to assist you with real problems, and that is on the off-chance that they even answer the phone. I have requested cancellation of the service 3 days ago, verbally, for cause. There is no way to do this online despite the "cancel anytime" verbiage in the initial agreement. I was told I would receive an email confirmation (have not) and my account would be canceled. No confirmation of this. I chose this company after a major US data breach occurred & requirement was to obtain identity theft protection for one year as part of the claims process. They have NOT met any reasonable expectation for customer service and in consideration of their line of work, you would think this is something they would at least give the appearance of being proficient with. Very dissatisfied.

I am a totally dissatisfied customer. I thought I was buying protection, turns out I was just buying a hook to sell me four different kinds of protection (SSN, Name, Dark Web, Credit Reports). If I had received these gotcha messages within the first thirty days, I would have bailed so fast you wouldn't even know I had purchased. Really upset over this, I consider the whole thing misleading. I would not recommend this protection to anyone.

You do a good job of reporting one type of transaction on one account. Unfortunately, you do not report on--therefore, we assume you are not monitoring--any other account. We have contacted you numerous times and have been assured that this is not your fault but the fault of the other institutions. Of course, they all say that you have never contacted them to resolve this failure. Needless to say, this is completely unacceptable.

I use a Credit Union for my checking, savings and money market accounts. When I used Lifelock, these were monitored. IdentityForce continually loses access to the accounts so they are not being monitored. The only alerts I get are for sexual predators in my area. I will be cancelling my account.

I like this service a lot. I fill a lot safer with Identity Force. Then I did, with another ID protection company. That I had, before, I joined Identity Force. Now, that I am with Identity Force. I fill a lot safer now, with all my personal Information, being kept safe. By Identity Force.

I received an alert last week. I tried calling to find out more about it, as the description online I didn't understand. The system said to leave a message and someone would get in touch with me. That was over a week ago, and nobody has reached out. Being a victim of identity theft, it is VERY important to me that the company monitoring my information be available 24/7. If not, at least during business hours!

When I have a transaction on my accounts, you notify me immediately, can't ask for anything better, I give me a feeling of safety protection on my accounts, Thanks. Keep up the good work, it is nice to know you are watching out for me.

July 2019 someone attempted to open four credit cards using my social and birthday. I was alerted by IdentityForce and with their help was able to stop all of the applications and Correct my credit report. Without IdentityForce my credit would have been destroyed. Thanks for your help!

Be careful as they tried to ongoing bill us after my contract without notifying me in advance. They said I have to notify them in writing, not call! Crazy. The program went fine and kept updating me monthly. So far mine was clean and safe.

Great price until you add another family member (ie Wife) then the price goes up alot. Reports are always behind schedule, but alerts are awesome. Never able to use the Credit reporting part of the service, it always kicks back and I end up going into the Credit reporting agency to get corrections or challenge mistakes. Overall a really good product, with many really good parts to protect your credit reports.

More affordable than the other popular plans but I don't get much feedback from them regarding threats identified or stopped or anything else. This plan doesn't recommend any particular anti-virus or anti-malware which could be very important.

Yesterday Zoom support did a check of my computer. During this service they told me my Identity Force account had expired, and tried to get me to renew through them. Wouldn’t you contact me directly? This is the second time they have done this. I am very happy with Identity Force. Thank You.

I have received a couple of fraud alerts since I became a member but I have had to address the problem by contacting my credit card service and bank myself in order to get detailed info and resolution. I have tried to speak to an actual person on several occasions, but all I can get to are canned responses that do not address my issues. The latest problem I had was a couple of weeks ago. Someone hacked my credit card and tried to make two purchases. My credit card service declined the purchases and contacted me. We cancelled the card and they issued a new one to me. I heard nothing from IdentityForce about any of this problem. I will not be renewing.

Got an email from unknown source and your information came up and questioned it. I was not even aware of anything wrong, but it was. Thank you for catching a disaster for me. I recently recommenced a friend to your service, I hope she will be as satisfied as I am. Shirley.

I recently had to change my central airconditioning unit at my residence which cost $7,000. I was not alerted by IdentityForce of this transaction. I stated in my profile that I want to be alerted about any financial transaction over $300.

Creating new password. Very helpful and quick. I had had trouble in signing before, but now I feel that I am able to do so. Reason for notifying me was regarding my identity 1. I received a list of possibilities of who the person was. I did not know anyone on the list.

I've had IdentityForce for a few years now and am so glad! Just recently I had someone try to use a closed credit card to charge some kind of travel/entertainment on it in FLORIDA--I live in OHIO! IdentityForce caught it and I was able to speak to the credit card's company to let them know so they could let the credit bureaus know, so they could put an alert on my file. I would never have known had it not been for the monitoring by IdentityForce!

Going to give the service a test drive to see if I am pleased with the service. The test drive will be about a year will keep you posted. But overall the service was easy to install and add information.

The sales representative, Kelly, was excellent in explaining the details and being patient with our questions and concerns. She was both personable and knowledgeable which helped ease our stress. Also, after signing up, we made a support call and got Austin. He was by far (and I mean the most outstanding) support person I may have ever encountered. His knowledge of both Identity Force's products, as well as, general knowledge about identity theft was so helpful and made our day given the stress of dealing with this situation.

Set up was not working properly for me and the help desk walked me through the process and got the kinks worked out. Very knowledgeable and patient. He was able to get me into the system and finish the log in process in no time.

I just try this website and I don’t have any experience yet. I just want to try how to protect my social security number. I hope this website can help me to protect my social security. Thank you so much.

Why are you having me submit a PAPER form thru the US POST (with my social security number and date of birth on it) when everyone KNOWS your mail box is a target for identity theft?! This makes no sense.

I appreciate the sex offender alerts. In regards to the credit monitoring alerts, those alerts appear rather useless. Historically, when I receive those, the alert instructs me call Identity Force for more information. When I speak with a representative they have not been able to actually provide more detailed information about the alert. I am simply directed to speak with one of the three credit bureaus. Last year I received a credit monitoring alert from Identity Force, was instructed to call one of the credit bureaus and the credit bureau wanted me to pay a fee to get more information. Very frustrating. I considered switching to LifeLock but they have really bad reviews regarding customer service. I am also considering dropping Identity Force simply because I cannot get detailed information regarding the credit alerts that I receive. I will continue with Identity Force until I can find a service actually able to help when I receive an alert.

I Had a little trouble getting the account set up. I thought that I had made the entries but unfortunately they never got saved. Once I got in touch with the proper customer service rep things got better.

Enrollment was painless and relatively easy. I did call customer support and found the person to be very efficient and helpful. All in all a very good process. I feel that the reviews that I read were accurate. I am hopeful that this will prove to be a good replacement for Life Lock which I found very disappointing.

I am looking forward to a secure relationship with Identity Force. The registration process was thorough and easy to maneuver. Protection of my identity is of utmost importance to me. I read positive reviews of this service. This is why I chose Identity Force.

I have never used a product like this before and I found it very easy to use. It records a lot of information and keeps track of it all in one place. The software only send alerts when something is found that could be a problem. It doesn't send so many that it is annoying. With so many people having things stolen online I think this will be a great tool to provide some peace of mind.

I requested my Credit Score and got nothing. Why can I not get my credit score when it should be available to me? Is there something that I am missing? Please advise what I need to do to receive this information.

I don't waste my time with your site very often. Today I decided to try again. Your message said to get a credit report, but because I don't have your website memorized, like you do, because you work there and are familiar with it. I went back and finally figured out how to get a new report. Then after waiting several minutes, I started over and got a message that your system didn't work (no wonder I don't bother with Identity Force very often). It said I have to call. That will be a time consuming process too. SO - I'd give you no stars if I could.

Slow to get info on new accounts. Does not always flag when new accounts added. Credit score data does not tell you what agency is being used. Agency score information does not align with info from other sources that are in agreement with each other.

When prompted to add accounts, information added, but does not search accounts. Screen freezes. Tried reloading the page, but no change. Logged out and logged back in; no change. The site does not have any provision to add other aliases of my name; ie, full name on some documents, but shortened version on credit cards.

My spouse has hit the password change limit and you require us to mail documents in to reset a password. My husband has become so frustrated with the site, he refuses to use it. Question why do I need to risk sending documents via mail to prove identity when mailing is a huge risk. Why can you not work with us via phone with codes to allow him to change his password. Agree with the security, just not the added risk you are asking us to take to change a password.

I just signed up today to this amazing company and service. I love everything that Identity Force does and offers to the customers, especially credit monitoring. I am glad to be a new part of this safe, secure, amazing company and in the future. Thank you and have a blessed day!

I am a beginner learning how to use an iPad and a computer and everything. I’m an older person and when you have to send codes and go back onto the other page and fill that in. It’s kinda hard because you lose The page and then you got to try to find it again so if you could make it easier for old people please.

I think Identity Force is a great company. I feel it can be trusted and I hope that their future is bright. As a consumer is good to know that someone is looking after our affairs regarding our privacy. Thanks.

The passcode that was sent to my phone expired before I could enter it. This was while I was signing up for the service. I didn't realize you were going to send me a code. I thought I was to select a code and enter it. If there had been just a short message to tell me I would receive a code, and enter it in the box below it would have been most helpful. The web page message, "said try again", however, there was not a box to input the code once I saw I had a text message (my phone was on silent so no alert was received.).

I consistently see that Identity Force reports a credit score 70+ points below my scores when I run them directly from the credit agencies. Why am I at 755 through Identity Force when it is 825 on these same sites when I check myself?

Details were clear and enrollment worked first time. Love the 2 factor authentication. I am looking forward to monitoring across all the credit reporting agencies. I chose Identity Force because of the reviews you received against others I was considering. TrustedID wasn't even mentioned.

My score has never been updated since 10/19. If you are protecting my credit it seems that this score should of been a part of that protection. There have been several updates to my score that my credit card companies have notified me about these changes but your score has never been updated?

Thank you Identity Force for everything. Thank you too Miss Andy for helping me with the problem I have and I want to thank all of you at identity force for keeping me and my family safe. We really appreciate what you guys do for everyone each and everyday.

Unable to complete the registration of my credit cards. I tried to follow the prompts/questions. I did get in my checking and savings but I have several credit cards and a credit union that I need to add for monitoring. Also my bank did not set up security questions when I opened my acct back in the 80's or 90's so I cannot fill in those prompts.

When my computer was check by Mac keeper, I found one EM address to have been compromised. Purchased IF to protect. Looking forward to the great service that IdentityForce will provide in the future. Sounds like just what is needed.

This monitoring package is easy to use and easy to understand. I am able to set the level of notifications to decide how much I want to be bothered. The notifications are timely and easily understood. Information is accessed on my phone or computer. Worth the investment for peace of mind.

I just opened a new savings account and I thought IdentifyForce should have notified me that an account was open? The account would have had a SS# and all my information. You used to do that in the past?

I was looking for how to turn on credit check alerts and was unable to turn them on. I was trying to follow the path from an email but was unable to find the described screen. My screen selections were not as email indicated they would be.

ID Protection and Monitoring. I find the website and reporting tools very easy to use and understand. It is well organized and allows you to contact directly credit reporting agencies, as well as see why their scores may differ. I use if for the whole family.

Why am I notified a week after I withdraw money from an ATM machine? I am not real sure why this happens! Isn't this a waste of time? I can see notification within a day but a week later is a waste of your time! How is this helpful coming in so late? All of my notification are delayed, how is this helpful?

The person that helped us enroll was awesome! She was very easy to understand and very patient. We called one of your competitors & never did get enrolled & was very hard to understand their “English”. I’m very impressed with your customer service so far!

Recently signed up and this is a very user friendly. I highly recommend this identity monitor system. Tech support walked me though what I needed to do to get started and they took control and helped me with all of my issues. Very friendly and helpful team. Great job Identity Force.

Excellent job for reporting me any alert that help me a lot, I love this service, I feel safe with this service and I trusted this company. All my life I always worry about my secured for everything, but since I had Identity Force I am not worry any more, thanks a lot identity force for doing very good job.

The person that I called was very patient and I got my issue solved. I would recommend this to anyone who has a computer. Now that I got it cleaned I can do my school work much faster. I thank you for your time and effort to clean my pc.

When I get an alert, there is little information about what the problem might be. I call in and am told to call the possible entity to find out what might be happening. If there is a problem, they tell you they will get back to you in several days. Frustrating to say the least.

I was called shortly after my call and the lady who returned my call was most helpful. She immediately understood my dilemma and led me through the corrective measures in minutes. She was most respectful, pleasant and knowledgeable and you are fortunate to have her as an employee. Thank You, C **.

Very simple and user friendly, it took 30 second to complete the process and it looks very secure web and will ask text message to authorize my access to the account. Hope this process will help to protect my identity theft and if there is unsecure log in to my credit card or other situation this Identity Force will let me know with immediate effect.

I am very stressed out giving my Social Security Number out--Common sense finally locked in and guess you need this to help look out for me. The process went OK--I DO NOT have texting!!!! Please update this on my account! Thanks!

Had a little hard time registering my account. Hope you can find a, way to simplify this process. For people not that tech savvy you should have a way for your customer service people to sign them in. Thank you for your concern.

A friend recommended the service over competitors. I gave it a shot. Set up was easy although I wanted the family plan and didnt see that option. I called in and got it set up quickly. So far, very happy with the service. Hopefully it works like it says it does.

I did my best at reading and trying to clearly understand published information regarding identity theft on a number of websites, and then determine if I’m ‘needy’ of such products offered, and whether the cost negatively outweighed perceived need. Once I confirmed to myself that the need warranted investment, I compared as many products as seemed reasonable and necessary. After my choice was made, I proceeded to call and ask some relevant questions.

The service, information, help, understanding, and feelings of good protection from everyone I have talked to has been magnificent. I am very pleased to have your protection, especially since my SS #, birthday, name, address, and phone have been compromised. Thanks a million!

Keep me informed with credit inquiries, credit scores, and sexual offenders that have moved or living in my area. Valuable app and I love that I receive alerts anytime my credit is checked or information that may have been compromised.

All looking good as from what I can see. I feel my identity is very secure now. Thanks. I appreciate it. Just keep up the monitoring of my identity. Well let us get started for our next review and maintenance check in.

Phone rang with a call, we could tell it was spam and let it go to answering machine. Said my bank account had issues and needed to call this number. Almost immediately I get the text and e-mail to check for the alert. Thank you so much for helping keep our information safe.

Protected me from spyware and softener credit checks good good good good. Process was fast, easy and made a safer way to be outside and on technology devices that can make you traceable in areas that not receive good service.

Not sure how this is supposed to work. I see that I am showing a certain gross total of outstanding debt listed with the credit monitoring services, but I don't know how to look at what they are or if anything new has been added. All I seem to be able to see is how many sexual deviants are in a 10 mile radius. So far I am totally disappointed with the service and wish I had paid a monthly charge instead of a year in advance. JRC 2/7/20

I have had no notifications since November, 2019. I recently used my credit card for a large purchase last week and waited for the notification for that transaction. Nothing. I have no active alerts. Why has this happened? That’s three months!

I recently signed on to IdentityForce as a benefit of my employment; received two alerts within 24 hours that served to verify my information. Very user friendly and easy to respond quickly. It's reassuring to realize how thorough IdentityForce is.

I just received my first financial alert that you detected a credit inquiry made using my personal information. I immediately contacted my wife who advised me that she just moments before had authorized a particular company to run a credit inquiry. I felt relieved, but noticed that the information IdentityForce provided as the inquirer, was not the same company that my wife had authorized.

This service is wonderful and gives me a great sense of security for everyday activities and travel! Having this service keeps my mind free of feeling so vulnerable financially to be able to make many purchases for my new home!

I love the service. I think the monitoring is helpful and knowing that I have the identify protection insurance puts my mind at ease (somewhat) about having my identity compromised; however, my one problem is that every time I pay off my credit card (I do this weekly), I get an email when the cash comes out (Checking) and when my credit card gets paid (Credit Card). This is overkill. I would love it if they could identify when a credit card is paid off and not report on that. If someone wants to pay off my credit card, let them. I don't need a notification every time I hit "Submit" to pay off my credit card. This resulted in over-communication and I had to stop looking at the email notifications, so if something really occurred, I would miss it.

I just signed up for Identity Force but had problems completing the personal information. I called for assistance and got a voice message confirming the tel # from which I was calling and was told I would receive a call back. Then was disconnected. 40 minutes later no call back. What kind of service is this? Very tempted to cancel my service after 1 hour.

Kelly was extremely helpful in answering all my questions and in the initial setup. She also offered to help with filling out forms if necessary. Has a great personality and speaks very clearly. Looking forward to peace of mind with identity theft monitoring.

Identity Force gives all-around protection at a great price. There is room for improvement in the areas of alerts for large bank withdrawals, court records scanning, 401K and investment account activity, bank account takeover notices, and payday lending alerts.

One of the really irritating things about this service is the fact that it sends registered sex offender alerts (they live in your zipcode) as identity alerts. I don't care about registered sex offenders living in my neighborhood. They've done their time and they're certainly not going mess with me. What I care about is somebody stealing my identity. But I have to keep logging in for what I consider to be bogus identity alerts.

I had placed a freeze on my Equifax account. I lifted the freeze in order to co sign for an auto loan for my son. The bank did a credit check on me today and your system did not alert me. I'm very concerned that I wasted my annual subscription for your services. I would expect ANY credit transactions associated with my identity to be reported immediately. Why was this not done? What am I paying for? I would appreciate a response.

Total waste of my time. Downloading a form and mailing it in is obsolete. There are many other ways to do the same thing that are all web based and free. Trying to sell me something as an online option moves this site into the realm of a scam website.

I received an email (see attachment) saying that I had two identity alerts. When I logged onto the website, there were no identity alerts to review. Not sure if the email was a “spam-imitation” email, or if the website isn’t working correctly.

I need my first date of coverage for a security breech settlement. I have been unable to locate my information. Please e-mail me the information, or text it to my cell phone. Time is an issue and funds are involved.

Your web site is very bad. I had to enter the information three times and it still refuses to accept credit card accounts. Your Rep did a great job! She easily walked me thru the process and got the basic information added.

Every single alert, about every single sex offender that I've ever gotten are simply "THE SKY IS FALLING" alarms. These people don't live anywhere near me, their names are nothing like mine and yet for some reason IdentityForce INSISTS on sending me these continuous FALSE ALARMS about the safety of my online data. If/when there is a way to finally TURN OFF Sex Offender Monitoring alerts, then I'll be raising my experience with IdentityForce. Until then, just remember THE SKY IS FALLING!

I'm really appreciate the alerts that IdentityForce sends. I am relieved to know my account is being monitored at all times. It's less stress for me. Thanks for the good services that your company provide. More internet users should try your services and see how your monitoring is essential to making life easier.

I was robbed of my passport, credit cards, and driver's license in Barcelona. Called your customer service and asked what their service was in such case and they said "we monitor your data on dark web." Well they didn't even check to see if they had my passport number--they don't. No record whatsoever of the theft on my "dashboard." No help canceling cards. Utterly useless. All you ever send me is sex offender nonsense. So I will NOT update my billing info and you can drop me. USELESS.

I have spoken to several ID theft protection companies over the past couple of days while looking to replace my existing coverage with another company. Andres was so impressive in answering all my questions in an easy to understand way. He was very helpful in addressing my concerns and made it very easy to decide on IdentityForce. The sign-up process was also very easy (thank you) and the fact that I am already being monitored is almost unheard of. Thanks again for making this so easy!

Enjoy privacy security. Also appreciate the offender alerts. Glad I have not yet needed additional management. I am confident in the protection and I am glad the situation is turning around. And I can use my computer and my banking tools comfortably.

It would be five stars, except that the password reset feature does not allow me to view the complex passwords I try to match. This generally means multiple tries and frustrations. I think that it should allow the option. I mean, when I am alone in my house with the doors and windows locked. The risk of being shoulder surfed seems minimal. And if it is for security beyond that, how then is the ability to password peek okay on the login?

Just finished the account registration. I had some problems getting the right page to pop up after clicking on the link provided in the email, but I called the phone number for IdentityForce and they were able to answer my questions and help out so I could finish my account registration.

The activation process was easy and quick. I was able to send an activation email to my spouse for quick completion. If I wanted to add and/or change information there were easy directions in making that happen. I completed the form on a laptop and my spouse will have a chance to update his information. I feel safer already.

Easy to set up multiple types of accounts. Customer Service helpful with questions. Appreciate the helpful tips to my protect accounts. Alerts were available immediately about darkweb exposure of my email and how to protect from future exposure. Also provided credit scores from 3 sources. Just set up today so hopefully our family is protected.

I want to see how it goes. It is my first time doing something like this. I hope you can help me make sure my credit cards and other items and credit our safe. I am presently in a bad situation where my office manager stole my identity and misused my credit cards. It has been horrible.

Overall I am happy with the registration process. The process seems to be secure. I like the 2 factor authentication. I am anxious to see the results going forward. I did a lot of research on identity theft insurance before deciding on Identity Force.

Unable to enter Bank Savings Accounts because of routing number required. SECU Savings accounts do not have routing numbers unless Checking number is the same. Unable to enter credit cards for transaction alerts. The system said it was connecting but nothing happened afterwards.

It would be good if there was more information on the website explaining about the alerts. I have gotten some email address monitoring alerts but it's not entirely clear, it doesn't show what website my email address is being used on and I am not clear if I have to do anything. I do not believe anyone has access to the password for my email address.

Excellent reporting to my G Mail concerning Purchases over $300.00. Also good to have notice of all transactions on credit cards for verification. I will have to wait for a breach of my credit cards to see just how Identity Force will respond. So Far everything is copacetic. Thank you.

Why the hell do text alerts go out in the middle of the night? Why can’t I set what time a text alert is issued? Why can’t I set a text alert just for a specific warning such as credit card only? This issue alone has me set to cancel the service at the end of the current service year. My phone is by the bedside. It is my night clock.

The signup process was explained clearly along with the discount policy from Identity Force. Will have to wait and see how the service is. I am anxious to see how the dashboard and alerts work and how communications with Identity Force keep me posted on activity.

Horrible customer service after you become a member. Still on hold now for 20 minutes plus. I have nothing else to say that would be poise for you at this moment. Well what about tea? You guys are terrible.

Very easy to follow and get started. I would have no problem recommending the service to others. With all the scary stuff out there after us, it's good to know we have someone looking out for our information. This is great peace of mind for our family.

These alerts that were sent are worthless. Please do not send anymore. I don’t think it will add anything if I add any more words to this reply. Sending alerts that have no information on them are a waste of my time

This app is very useful for me. I can’t wait to get more emails and texts about it. Keep doing what y’all are doing guys. Y’all are doing great work on these apps and I hope y’all have more coming out soon.

The registration site is c. Thank you. Confusing. Called in & spoke initially with Kelly who promptly connected call to customer service. Andy was very helpful in completing my registration. Authorization code was really the hard part, getting it accepted. Thank you for helping this get set up Andy. Thankfully we are done.

I was alerted that my email address was found In the Dark web. This confirm what I have been suspecting for a very long time. I will take to the advice I was given and do the necessary things and steps by changing all my passwords.

Trying to get fraud alert but getting rejected with no explanation. I have had credit card used by unknown party to buy iPhone. I have voided that card and contacted bank as well as police. I am at a loss why I can’t get fraud alert.

When first joining IDF, I was allowed a monthly, free credit score refresh. A couple of years later, they notified me that henceforth I would get only free refresh per year for each bureau. When I complained, they then agreed to allow a free quarterly refresh for each bureau. My concern/question is why not allow for a free monthly update? This service was a big selling point for me; it should be no big deal as the information is readily available and, I continue to be a bit disappointed at this cutback. As an overall product and service, though, I still am very satisfied with IDF.

In getting started I found it to be very confusing until I called your service folks - they took over and guided me all the way through. I'm not sure I could have gotten it completed without the help of your service representatives who were very knowledgeable and patient.

I tried to put the list of all my credit cards on the monitor list and nothing happened. I clicked on the INFO button the the Experian form and nothing happened. It's not being interactive and I want to give you my info so you can keep track of my various credit card accounts.

Great work! Ever Since I joined IdentityForce. Just leaving gathering information when calling them. They were very nice and polite and kind. Thank you! Identity force has done what they said they were going to do by protecting my personal information and giving me alerts if needed constantly monitoring all my information keeping me safe. I’m very happy. Thank you very much for your services!

I have not notified that my credit card was hacked and charged over $2,000 in 2019. I now have a different card and gave you the number. I hope this is part of the Identify Force to watch over this? If not, please let me know.

I am a first time user and the setup was easy. I am looking forward to see how the protection works. I have this monitoring on my app as well. I will see how both of them work on my phone and computer.

Social media posts I do in Portuguese (my native language) are wrongly flagged because you're unable to differ language. It's distempered to suggest me to delete the content I produce because your simplistic system expects the whole world to be in English. It creates useless notifications that costs time to users, it's noise and jeopardize the perceived value of the service.

It would not let me enter my cell number for a text message on the notifications. It kept telling me to make a selection. When I did and selected the same phone number it refused to register me. Please help me.

Does your service under my Ultra Protection plan detect when a credit freeze is unlocked? The weekend of January 4th I unfroze my freeze on Transunion and Experian to open a new checking account in a new bank. I re-freezed them 15 minutes later. I'm surprised that your system did not detect and alert me to this.

Just signed up. But hope to be protected by your Company! I trust that will be the case! It’s very important that you can do that for me. That’s all I have to say! Have a happy New Year! Please protect.

I’m so glad I chose Identity Force to monitor, 24/7, my personal life assets, credit cards, banking data, social media, medical records, social security data, etc. I feel I have the best protection possible with Identity Force keeping this personal information & more safe & secure from the malicious identity thieves preying on my data privacy. Before getting Identity Force, I was a victim of a banking breach. I never felt so helpless & violated knowing someone had stolen my banking funds. It was a nightmare trying to resolve all by myself. After going through that theft, I found Identity Force to be my answer to making sure I never have that happen again. I strongly recommend this company to protect your life. Their membership is worth every penny.

Are very helpful and pleasant to work with you. Even when a problem arises in any event. I really enjoyed talking with Stephanie. Didn't mind calling back and getting her to help me with getting started at all. Thankful when she answered my callback.☺☺☺

I had to enter at least 6 Authentication codes and I am absolutely positive at least 5 were 100 % correct. One was not. Believe what happened was there was a check box I might have missed which was above the code box. Why it was there I have no idea. I trust the rest of the time using Identity Force will be as advertised.

I just signed up, and it was mostly painless until the very end. You sent me a verification code for my phone. It arrived and I input successfully. However, in the next step where it asks if I would like to receive mobile text messages, I select my number (which is correct and the same number verified seconds before), it populates the field, but there is an error message claiming that I did not select a number, and the save icon is greed out. So whatever you can do to allow notifications to my ** number will be greatly appreciated.

My husband and I applied for a home mortgage loan and by having Identity Force monitor our credit, both our cellphones received an immediate alert when our credit reports were pulled. We also receive alerts when sex offender move into our neighborhood and they also monitor our email addresses. They have provided us with great monitoring service. Would recommend to everyone.

I signed up with a 14 day trial and then a monthly $14.99 account after. When I subscribed, the payment page confirmed that nothing was due at that time and I would not be billed for 14 days. However, 30 minutes later, I noticed that they had charged $14.99 to my credit card. While this amount is not the end of the world, I find it concerning that this is what happened in my first experience with them. It will certainly give me pause when considering whether to continue the service if I am having billing issues on day one.

I'd rather get an email (or 2 or 3) from you telling me it's time to renew. Instead the bill just shows up on my credit card auto-renewed without advanced approval. Given what your company covers, it seems particularly irresponsible.

I can't read the alerts because your website is a mess! When I click on the alerts it appears as a black opaque screen, which is impossible to read. I have to enlarge it and move it around to read it. Ridiculous, for what I am paying you!!!

Ok so far. Have just set up and will see how it works. My key concern is if the data I provided will not be breached as has been the case in some instances. I also don't seem to know a lot about how this exactly works.

Signing on is that easy yet very secure. The tool accepts all manner of personal information for protection; credit cards, debit cards, social security number, bank account details, social media information for monitoring and a protection plan for the family. One cannot feel more secure in a very complex world of today.

I have receive many Alerts telling me about sexual predators that have moved into this town. It's good to be informed. I have not had any serious issues. I'm glad someone is looking out for me so I can live in peace.

I have been with this service for several months now and I see no reason to stay with this. So far you have done nothing. When asked about the low scores on my credit rating you stated that is the way you figure them, even though FICO does them completely different. You have given me no useful information on anything and as far as keeping me safe on my computer although you have reported hacking, you have never suggested any way to stop or minimise it. So the the fee I paid you I do not believe you are worth it and I will try to figure a way to cancel.

I was recently informed by the credit card company that my credit card had been compromised after being used for an online purchase. The credit card has since been replaced. I didn't receive an alert notice from Identity Force which concerns me.

Wanted to add a credit card and got a message that it could not be added and that I would have to contact customer service. I have done this twice and still no phone call. Considering cancelling my subscription to Identity Force due to poor customer service.

Outstanding customer service and reports are GREAT! I would recommend this service to family and friends. It is worth every penny spent. It is very informative and can assist in planning for the future. I am glad that I paid attention and listened when it was offered to me. The credit score is about 1 month behind, but besides that it is a great tool to have concerning your credit score and credit rating.

I like that we can include our children of all ages in our household. Although, if they are over the age of 18 they should have their own login to monitor their accounts privately. Children over the age of 18 usually don't want their parents to have their login info for social media.

It was a quick and easy process to sign up. It takes a couple of minutes to feel you have a peace of mind. I look into others but felt this one was right for me. It was very informative and other reviews I’ve read were also very helpful.

So far all the alerts are working as expected and as my account is being updated, I am notified of changes. So far I am pleased with this identity theft protection package that I recently purchased. Hopefully things continue to go well. Thank you!

Everything good for now. Got to get use to this program. I was wanting to add my husband information under this program but I cannot afford paying for another. Hoping this will useful for me. I was nervous about adding my information online due to so much spam.

Credit check. As the lady at the bank push the button to run my credit, I had an alert hit my phone. Excellent job. She was impressed when the phone lit up. Thanks for having my back, now I’m going back to sleep.