IdentityForce Reviews

My only complaint is that I was signing up using my phone and had difficulty retrieving the authentication code and then getting back to the screen to enter the code. I ended up accessing my email via a tablet and then I could enter the code on my phone.

I was charged for a year of Panda virus protection but have never used it during the two years. I need to cancel it so that it does not auto renew. I sent a message to try and get my payment refunded with no response. I was under the impression that somehow it was free or available for an extended time frame. Thank you.

When notified of an event, it would be helpful if the password breached was able to be viewed or a source was given since email address can be used as an ID on many accounts, even if every account has a unique password.

I can only give feedback on the registration process. It wasn't the most user-friendly registration that I have used. Secondly, after reading all of the terms and conditions I almost did not sign up for your service. It gave me the impression that anything Identity Force did or did not do they were not held responsible and the consumer had very, very limited rights. That was quite intimidating. I applied due to the high ratings of members and the BBB.

Since I signed on to Identity Force several years ago, I have worried less about identity theft. So many databases are compromised and I know my information is out there, but I feel confident that Identity Force will alert me when someone is trying to use it.

The company contacted me and confirmed that I had figured it out. It is not clear to me if they will be modifying their notification or the labeling of their website so that the one matches the other, but at least in our case the matter is resolved satisfactorily.

I'm a new member. I joined because of your link with PCMatic. I'm hoping you work as well as LIfelock, which I've been a member of for many years. I don't see any place to add my other financial information, so I hope to learn more about this service.

My accounts are there, but no recent transactions. I'm also unable to reconnect accounts, which are constantly dropping off, and now I am unable to add new accounts. The only notifications I receive are to reconnect accounts. This is not helpful.

I had some difficulty enrolling my child, and now I cannot see how to add any of her details. I also do not see how to add details for my spouse, but I am guessing you will send her an email to validate her account and she will have her own dashboard. Back to my child - how will I be able to add information for her and how will I be able to monitor her account?

Timely and accurate and easy to use. This site allowed me an easy way to update my password. It allowed me to review emails that were compromised and the businesses that we used that had their databases hacked. I would recommend this service to others looking to enhance their security.

I monitor my credit reports through Experian and it supplies me with all 3 bureaus. My scores through all 3 are in the 700's. Your report has me sitting in the 600's. Your website is also a little convoluted and not as straightforward as it could be. Thank you.

Howard ** --- My wife, Donna, received a Court Records Monitoring Alert on 2/12/21. --- I placed a call to Identity Force for assistance and clarification. --- I have made three calls now, and have received no assistances. --- 2/22/21, 3:00 PM, I called again --- but she was not available. ---- I am a new member, but if this is an example of the customer service that I will receive; --- I am questioning the benefit of being a member. --- I am considering canceling my membership.

Let's try this again - registration screen was jumpy. Needed to reenter my password and then it jumped to my dashboard. Hard to see if registration was completed. Now you aren't accepting this even though I have written all as you have asked.

Having personally known several people whose identity was stolen, and married to a retired Federal Government worker whose information was compromised by a large scale security breach at OPM several years ago, It has been reassuring to know that we have a strong security company protecting our identity! I personal help that I have received has always felt professional and conducted with sensitivity to my questions, needs, and concerns. The recent addition of security features for iPhone security such as scanning and VPN is great! Thank you for being there!

Security alert. I don’t understand what to so?? Sex offender. Court monitoring. Credit. Please contact me to let me know what to do. I also need to review my account information. Please call me at **. Thank you. What what what????

My employer set up this account for me because of a data breach in the companies record. I entered all my account numbers and ran the credit check, but I don't know what else I am supposed to do. Now you are asking for password for my accounts.

Seemed easy enough to sign up, still unclear on whether or not there is a mobile app. Hopefully will never need this but feel better with the protection. I'm also curious as to how the reviews are collected and from whom. Thanks for the service.

Started using Identity Force based on several trusted online reviews. It was pretty easy to set up. Have been tweaking notifications. Adding family members. Seems like ChildWatch should be free with the top level of Subscription Childwatch is not as intuitive as it should be. It should integrate with the main account more readily rather than be completely separate.

I just wanted to say thank you. I had my information stolen last summer, although minor, was terrifying. I just had a fraudulent charge yesterday and an odd call this morning so signed up. I feel so much relief now having this protection.

Just enrolled this morning. Why was I not asked for financial info to protect my accounts? Please advise as to what and where I may include this type of information to receive protection for these items also Thank you. John J

We are extremely pleased with Identityforce. When I had questions the phone staff were always courteous and helpful. My problems were answered and solved immediately. I surely feel safe and secure, knowing that Identityforce is there for us! Your services are superb.

I had the best representative of Identity Force call me back and am so sorry I forgot her name. Wonderful representative of this company. So kind & patient with me on and walked me thru all my problems! I am a senior and she was so very patient & kind to me.

The forms were easy to access and navigate and easily understood as to what information was needed. A little confusion with e-mail, (a letter was missing from it) but that was taken care of with a call back. Representatives were polite and helpful in resolving the issue.

The process of setting up and activating was extremely smooth. The cost can be spread across a year rather than a one-off payment which is good for those on fixed incomes. There seems to be good support and it should work out an effective way to protect from identity fraud.

Recently I purchased a Moto G power phone. I installed Mobile Attack Control in it. When I sign in to Identity Force I have to turn on the VPN. When I sign out, it shuts off. If I stay signed in, it stays on. I know what the problem is, but I need the info from a tech person to fix it. I have tried unsuccessfully to get help from your tech people. I am thinking of contacting Motorola and see if their tech people could help. I feel that your company is competitive with LifeLock.

Not catching things other companies are catching like data breaches. You have to wait on the line a long time to get someone and then they don’t return your phone call. We will probably go to another service and discontinue our membership.

I was sent three forms and have spent an hour trying to send back which did not work. Called your number and was told someone would call back. Still no response. I have call blockings and I cannot get help with your online people. Sorry I signed up.

1. Programmers that request info, but fail to assign the cursor to the info box should go back to 1st semester IT class. Don't feel bad as MS prog's do it regularly.. Square one housekeeping shouldn't be that rare, though.

Had a fraudulent charge on my VISA #** which has since been cancelled and fraud reported. It was from Amazon - charge for $13.81? - 2-4-2021. Haven't heard anything from you on that and I removed that card yesterday, 2-26-2021 The BBVAUSA bank which issued the card did the cancelling and issued a new card which I've since listed on my account here. Why didn't I hear anything about it?

I had to register 3 times to complete the process. Every time I called I was given a different reason. The first one said that I needed separate emails for me and my husband. I can't remember the second reason. At first the 3rd one told me that I was to register with Life Force, which I had never heard of. Yesterday I called for help about 1 P.M. My phone call was finally answered about 5:30 P.M.. If your company had not been recommended to me by someone who is very familiar with your company I would have asked for my money back and dropped the plan.

Every time I had to leave the site all my info disappeared and I had to start all over. When I tried to list my province it would only give me state names or military in Canada which is what I put but would like to change to the province of Alberta.

Setting up account was difficult. Almost gave up and stayed with Life Lock. Finally got to first sign up page to work. Not user friendly. After getting through to set up the account it was much better. Your home screen is easy to work with once you can get there.

I don't see where a section to add my spouse info in Account personal information. Ex: ssn, passport, driver license #. Site is not clear how to submit this information. Please respond with more clarification for me. Code number needs to stay highlighted longer.

It was a bit confusing. I tried texting the number given me but ended having to call. It also was a bit frustrating filling out the form. Person who I spoke with was very nice and helpful. I do feel good knowing that I will be getting monitored.

It was Good to sign up for additional Identity theft insurance. My problem was a little trouble entering data for enrolling. Perhaps clearer message what and where info was lacking helpful. Thanks to PC Matic for opportunity though; their virus and PC Magnum services are excellent.

Overall I have been pleased with Identity Force. Service over the last year has been good. I ran into the first unpleasant experience this morning. The credit card account used to pay for Identity Force monitoring has been closed. It is time to renew my subscription. I had an e-mail from Identity Force with a link to update the account for the next year's monitoring which did not work. I went to my account and signed in to change the billing credit card number. After looking at several screens, I finally went to the "Support screen" which told me to go to the "Manage Account" screen to change the billing. I went there but there was no option to change the billing information that I could find. I looked twice! It seems that you have to jump through hoops to business with Identity Force which is not acceptable.

I am not computer savvy, but it was quite easy to sign up for the protection plan. Your plan has many features, which should help me with identity theft and have peace of mind. I would recommend the plan to my family.

I picked your service after doing reviews on the web. Yours was reasonably priced and seem like it was going to be good. The problem was the setup. It was extremely hard to set up my account on your website. The first few times I tried it froze. The red wouldn’t go away on some of the boxes even though they were filled out correctly. I had to call your customer service number. Then I waited a couple days for them to call me back.

I Had an issue with registration. Tried to figure it out multiple times on my own and decided to call customer service. When I received a call back as stated. Gal helped me figure out what happened, and how to correct it. She was very friendly and knowledgeable, and help was needed and appreciated. Good job!

The info they provide is very detailed. It is very easy to change and update information. It covers everything from banking, credit cards, medical, basic personal info to social media sites. It is very comprehensive. I highly recommend it.

The application was simple and the prices were very reasonable. They asked questions that were reasonable for the subject. Identify Theft is a real concern of mine and when I got this info in the mail with the opportunity to join, I jumped on it.

I have a good experience with you. I am the one who is not technically good with technology. So far I have been satisfied. I have had a fraudulent experience with unemployment claim. I have never applied for this. I am currently working part-time. I am hoping Identity Force can help me.

I have to enter my SS#, DL#, passport # but cannot enter similar info for family members. How is their information monitored? Since I have a family plan I expect that all of us are monitored in the same way.

I was wanting to be sure my account is properly being paid. Was looking for a way to view but did not find it. I would not want my coverage to expire and not be covered. That is all the words I have. Thanks.

Good support and service with setting up my account. I had trouble setting up my account customer service was very helpful and nice in nice in helping me get this set up. They walked me thru each step I did not understand.

Someone used my personal information to file an Unemployment Claim and having Identity Force has renewed my sense of security and safety of my personal information. The breadth of alerts is comforting and very helpful as I am unsure who has my information!

If I did it right, signing up was easy. Thanks to the USPS for notifying me about your program. Hope my wife and I are really comfortable with your safe and secure coverage for all of our debit and credit cards, and all money matters. If there is some sort of fraud occurring on our accounts, do you notify me and my wife?

My employer just notified me of a fraudulent unemployment claim filed in my name in the state of Maryland. I live in Tennessee. Is this an activity that you should have noticed and of which I should have been notified? Why wasn't this picked up?

Setting up this account was very easy. I now have a better sense of security for my info. I have had both my bank and cable accounts compromised. As a retired postal employee, the price is very nice because of my fixed income. Thanks, Olga

Set up account today and all quite polite Austin was awesome helping me set up. I'm bad at internet stuff and he took lot of time to walk me through it. Very polite and patient. Thank you for having employees like him..

Wanted a good monitoring company reasonable priced. I received a newsletter from my old employer with a yearly family deal I couldn't refuse. Signing up was fairly easy and hopefully I won't have to use them Just the peace of mind today with all this tech, is well worth the money.

It's great and very easy to use most of the time. I highly recommend it to others who are seeking identity protection or just want to know what's going on with their info on the web or elsewhere where it may be subject to hackers or other nefarious characters.

When I try to add accounts to my monitoring I can't. This has been over 2 months and for 3 weeks I have been waiting for it to get fixed and no help and it's NOT fixed. I am ready to change companies. I have been a customer for a long time and and Very dissatisfied. No one seems to give a damn at your company and no one has contacted me back!!

Great dashboard, very easy to use. The services offered are useful. I did not know about the VPN. Great to know that this is also offered. Will check back in on its use. Appreciate the use of the scans as well.

Difficulty experienced in paying for program. Followed procedures but unable to be connected to the Apple Store to download app. I will attempt to download the app from Apple later on. Sending feedback failed due to lost connection. This is my second attempt.

My company offers Sontiq products to our consumers who might had been exposed to a potential data breach. I did my own personal research and decided to join myself to proactively protect my ID/data. I call the 800# to get more information. Customer Service rep was very friendly, professional, and informed me of a promotional rate that was not on the website. I ended up saving a lot of money. The interface/portal is really easy to use to set up and get your information added. The MFA is good too. I recommend it and I feel confident that I am being protected.

I love the product. I will need to add more items to monitor. Is it safe to add my bank account details to monitor. I am afraid it will be compromised. Also does this service provide PC virus monitor. I doubt it does but just have to ask. Can I add other family members phones?

Exceptionally easy and straightforward instructions to establish an account and begin credit/ID Monitoring. The dashboard is superb very well designed. It makes it easy to navigate and is very user friendly so you can quickly drill down to exactly the information needed.

The plans and details are straightforward and the sign up process is easy to do. How I found Identity Force is by reading reviews. I definitely would recommend this to my wife or mom because it seems that easy to sign up.

When I tried to buy all 3 credit reports, I entered my name, credit card number, expiration, CCV and clicked "buy now," nothing happened. I clicked "buy now" again and nothing happened. I may try again later, but am sorry that I have to do so.

It was a pleasure to actually have a real person who I could understand help me with and guide me with filling out the application online. She was very patient and courteous. We had to go over the complete application several times before we caught the error I was making. She was very helpful and pleasant.

I love the fact the enrollment was easy! If the monitoring does everything it says it does, I will be more than happy to recommend to a friend. The enrollment was easy, but I have not had a chance to see how the product works.

This firm has been used by me due to the failure of keeping my information secured by several firms. I am very satisfied by their vigil of my information falling into the wrong people. I feel secure in knowing that if a sex offender moves into our neighborhood I will get notified. This is important to our family because of our grandchildren's safety.

I signed up in November. I've had ZERO information from IdentityForce since the initial review of my details when I signed up three months ago. Meanwhile, I'm fighting both credit fraud and identity theft on all fronts. I've heard NOTHING. Unbelievable. Not even alerts about the low hanging fruit.

Today we applied for a new Barclay's card through Choice Hotels. I had forgotten about the IdentityForce Monitoring that we have in force. Immediately after clicking to Apply, Barclay's wrote and said it was taking longer to inquire and right after that we received the IdentityForce alert on our phone, via text and also in the email. It worked Exactly as it was supposed to!!! It then allowed us to see who was inquiring, and permitted us to allow it to proceed. Once we hear back from Barclay's, we will immediately put the Freeze back on our credit... IT WORKS, thanks to IdentityForce!

Overall, the experience has been satisfactory. The set-up and follow up instructions have been clear and the benefits are well outlined. Thanks for giving me the assurance I need to feel that my identity is being protected. I trust that I will have fewer doubts about identity theft in the future.

Received a notice from Kansas department of labor that my social security number was used to apply for unemployment benefits and it was not me who applied. I did not receive an alert from IdentityForce regarding this fraudulent activity in my email.

The registration process is very easy and user friendly!!! That means a lot to older customers. Most companies are falling short with their customer service during these hard times. Thank You for standing out in a crowded field. I will definitely recommend your company to my friends and family.

I receive timely notification of any activity on my three credit bureau accounts. Would be good to get a little more specificity on the nature of the inquiry with regards to its authenticity or potential fraud in the initial email notification.

I have seen more detail in this credit report then I have from other services I have used. I would request a tab for Financial Strategy. I am using this service primarily to monitor my credit score in order to improve. Other than that, I have enjoyed the added service of computer, phone app, and passport monitoring. I see the value in this service. Thank You.

We moved from another ID protection company and we are very happy with the new program. I set the parameters so I can monitor my info. Customer Service is easy to contact, understand and helpful. I would recommend the program.

IdentityForce is an okay thing to have. You get some notifications but they are not very specific. If this didn’t come with something for free I probably would not use it to be honest. I mean it is great to know when things are happening but at the same time there are other ways to check them.

Very easy and quick process to register and be confirmed. I am looking forward to the protection provided. Prior to joining Identity Force, I researched many of the available services. Identity Force stood out and reviews convinced me to select them.

Had the most wonderful experience getting signed up in the family plan. Both gentleman that I originally spoke with getting signed up and the nice lady at the customer service line on my 2nd call. Both these people were exceptionally helpful and professional. Great service and a great job!

A few days ago I got the 'CHASE BANK' fraudulent message about my account being closed due to questionable use & fraud. There was a number to call. Fortunately my Friend said DON'T. WHY did my Identity Force catch that & warn me?

I struggled to start with because I was upset with the fact that I was charged an initial fee and then, other fees needed to be charged. I was working with several different people and it was confusing to start. In the end, the process seemed to improve and I think things will work out ok.

Stephanie was extremely patient and helpful. She walked me through several steps to overcome problems. I am impressed with her professionalism and clarity. She is a credit to your organization. Thank you for today, Stephanie. Yeah, yeah, yeah.

You took out 99.90 out of my bank account on 1/21/2021. Now you're sending me an email stating you are going to take 199.80 on 2/20/2021. What is going on? I called on 1/22/2021, spoke to some lady about this issue. She said, "No problems. I will turn this over to and they will call you back." No call back, no explanation and do not take any more money from my Bank account until I hear from IdentityForce.

I received a alert of Advanced Fraud Monitoring. When I attempt to view the alert the website asks for more verification. It then says "There has been an error completing your credit authentication. Please contact the authentications department at 866-897-6278." when I call the number I get a message that says it is the wrong number or code and I should hang up and try again. I still don't know what the fraud monitoring is about.

I just joined your credit bureau. I am very satisfied with everyone I have spoken to. The staff has been extremely helpful, patience with me. All of my issues were resolved quickly. Thank you so very much. God bless you all in Ohio, Florida, will recommend your company to my friends.

Gentlemen: It has been our experience that each time we engage directly with IdentityForce Customer Services Department Call Center representatives, we receive the highest level of professionalism, courtesy and coordination of service for our account. Each time our concerns must be discussed with the IdentityForce Sales and Marketing Department, Mrs. ** personally ensures that our concerns are swiftly and efficiently resolved. It is also our experience that IdentityForce does, in fact, consistently offer benchmark service to their customers. Thank you! Continue to train for, encourage attainment of, and administratively support those excellent and most desirable customer relationship standards!

When I clicked on the option to order a free annual credit report, a window popped open informing me that I would receive a reminder on 7/7/23016. That decreased by confidence in the service. Also, after clicking the button, a populated form popped up but it was unclear what I was supposed to do next. So I was stalled in the process.

I set up auto-renewal for my account in 2017 and discovered upon login, discovered I have been overcharged $130/yr for the past 4 years. If the pricing has changed, the company should have automatically adjusted my billing.

I just purchased this. So far it seems to be a good choice. I decided to give it a try after I was notified by my employer that someone had filled unemployment benefits on me. Thought I should do everything I could think of to make sure they don't do anything else to me.

My annual subscription is due, I have a new card to charge it to but the site does not seem to have any place to update to the new card. I do not want to lose my account because of this missing option.

This is giving me peace of mind for the future and has a calming effect on a somewhat nervous and anxious individual. I am very concerned about this matter partly because of my age and the fact that I am not computer savvy like some other individuals.

My problem is that every time I log on to ID Force they do not accept my password so I have to make a new password every time I want to log on. Not sure why this is happening but needs to be corrected. Thank you!

It seems that it takes at least 7-10 days to be noticed of items on my items that are tracked. By then the damage has occurred. How can this be sped up. Also no follow up on an email sent about my email address being confiscated.

I am not very tech savvy so I was happy to see enrolling was pretty self explanatory. However, the manage account section at the end did not work - I am assuming I need to re log in to access that part.

My first time deal with the company. They were very efficient and professional. Hope the services offered are the best and trust that I will be protected securely. I am planning to introduce the service to my family member later. Thank you.

According to my credited card, someone accessed my SSN in CA; however, your site shows no SSN breach. Also, I have tried to use my email and password to get into your App., but it Doesn't allow access. I just joined, but if my credit card company gives me more information, I think I need to cancel.

I think IdentityForce is totally awesome. I am very happy that I purchased this identity theft insurance. I highly recommend Identity force to every and anybody looking to have a peace of mind that you're covered in the event a crisis arises.

When I thought my information had been breached I panicked and didn't know where to turn. When I asked a trusted acquaintance in the field of banking what I should do she recommended several companies who handles this sort of scare. After my research I found Identity Force to be the most beneficial for me and my family. Thank you.

Updated on 01/15/2021: I am still reviewing the service. So far Identityforce has delivered on what they promise so that's a plus considering I had Lifelock and did not see or get help as quickly as I am getting now with Identityforce and I just got their help a few days ago. But I would like to see more monitoring for mobile devices especially when there is a lot of cybertheft and I happen to have an experienced cybertheft family member whom I never met but get to know well through things my father shares with me of this person plus the fact that this person is constantly tracking my phone and messing with my information or taunting me on my phone. It seems as though there is no end to what this person does. I don't know where to get help to stop him or anyone helping him.

Comparing ID Protection Plans. Called this evening to check info. Very short wait time. Excellent prices. Very well informed and helpful sales agent on the phone. Clearly better information and prices than competitors Lifelock, Experian, AAA. Also family plan was available for a small additional fee. Also annual prices stays the same for the remainder of the policy.

Notice to auto renew does not list fee. Also cannot find this information on web their website when logged in. I consider this bad business and a Deceptive practice. If I do not hear back from contact request I will cancel renewal.

I called this morning and spoke to a wonderful CSR, Stephanie. She was cheerful, helpful and extremely patient! I did 34 years in customer service myself. Stephanie is a keeper! Please let her know how much I appreciated her help.

I like this service and the enrollment process was easy and very clear, simple that's professional. Very accurate and the platform is very easy to manage, reading along the information was consistent and the language is easy to understand. Way to go!

I had a lot of trouble navigating getting the "code" from email aspect of the enrollment process. I kept hitting "code" and getting emailed codes and entering them to no avail. However the telephone operator was very patient and helpful with my questions.

How do I delete trash when I am through reading it. I tried clicking on the icon that points down and a screen shows up that it is deleting but all articles are still there when the green icon goes away. I tried this on ten different items and got the same results - no change in number of items in trash. Still 50.

You don’t make it clear how often you get credit scores. I thought I would be getting them monthly. I wouldn’t have paid for this service if I had known I would get scores only every 3 months. It’s not worth it.

We are refinancing and the monitor service worked well to alert me that a hard credit check was being performed! I knew it was coming and it was a good test to see how fast Identity Force responded. Grade: A+!

I have not located a place to tell you that I'm currently out of country, I think that is important information for you to have so I am going to continue to look and see if I can find and add enough info.

My experience was very good and people the person who help me made it very easy to do on my own and she was very sweet and nice. And would recommend this service to a friend and family. Keep up the good work.

Identity Force will allow me to track, evaluate and view possible threats. Also, Identity Force will enable me to stop and terminate threats to identity theft. This agency was endorsed by the organization that I worked for and was easy to access.

I just signed up but I already feel better, since I had a previous problem. Setup while in depth was relatively easy. There is quite a bit of input required but if you want things protected you need to input as much as possible to keep things secure.

GREAT!!!! Askany. Was on the mark very professional. She really knows her Stuff. I Would recommend That You All Give Her A Raise She Deserve it. I feel She Would Make A Great Team Leader. She Has A Wonderful Personality. And Defiantly has What It Takes.

I tried to sign up before now but couldn't for some reason. So I called Customer Service at 877 694 3367 and Andre was very helpful very nice. I look forward to working with Identity Force. Thank You so much. Janet **

The process was very quick and efficient and gave detailed steps on how to sign up. Still new but will keep in check to make sure my account is being monitored properly. That they can be trusted. However, process was quick.

I am thankful to have this services to protect my identity.. They have help me in so many different ways.. I would definitely recommend this app and services to my friends and family... They will get so much out of this services.

I am very satisfied with my ability to effectively communicate with your organization and staff. This is important to me. You are very thorough, responsible and I am developing the confidence I need regarding such an important service. I will always appreciate anything you do to enhance my security.

I consider myself a technical person but issues in setting up two factor cause me to be kicked out twice during signup process. It took a phone call and three tries in order to start the process. It would be better to have a base setup and a customization wizard after the initial account setup.

I feel that there is a very good monitoring system in place. Covers about everything you could possibly need monitored. Have used other services in the past. One fringe benefit that I always appreciated with those services was the free credit score. Def think this service would benefit customers.

Program issues alerts timely with sufficient information - keeps track of multiple accounts of various types. Like the Wallet feature which keeps a comprehensive list of accounts for lost wallet cancellation situations. The family account allows my spouse to monitor her accounts as well. DashBoard easy to use.

Fast and easy setup. Easy to access for editing. I have not done this before, so I have nothing to compare to. Looks like it will save a lot of trouble in having to remember everything, and maybe autofill forms, I'm not sure. I will need to review this more when I have time.

I signed up for an identity protection service and I feel like, with the sign-up process, I'm being treated badly--dozens of phone alerts, I can't get my password (correctly formatted) to take, password email resets. Get hung up on what my browser says are insecure pages.... Not happy. Sincerely, --Van **

Each of your reps that assisted me with any and all questions were very helpful and very professional. Handled all of my questions and concerns in a very timely manner. And brought my computer up to speed. Thank you very much for all your hard work and concerns.

When filling in the forms for my spouse, it never asked for her:

I am just beginning the service. I do not understand why they asked for review when you’re just starting. Compared to my set up with a different company this was a lot smoother. These companies should wait at least three months before they ask you to do a review to have a better idea of your experience. You can’t get a good experience when you just sign up for the product.

Joining Seems OK to me - re-logging on will test me if I have remembered everything - the address, the logging name, password and all that is required. I will also have to see how easy it is to understand the alert messages and what actions I will be required to do.

The application was easy to fill out.. I just applied so I do not know at this time how your services are.. someone recently attempted to use my bank card.. but I had taken the funds out during the holiday season and my bank caught the unusual behavior..

When I receive a text message, I respond right away. I review the alerts and read what the alerts are about. The alerts don't have anything to do with me but I glad to+ be aware of the alerts. I'm glad I have IdentityForce.

So far, this has been a streamlined experience from enrolling to navigating around the platform to learn more. Regarding help there are many ways to get in contact with customer support - which is huge in comparison to other platforms (Experian). Excited to recommend to friends and family.

Credit Card Fraud. We called your number to report, but closed for Holiday. When we purchased your service we were informed you were available 24/7, 365 days. We are definitely are not confident with your service. A call from you would be greatly appreciated.

I was very pleased to join Identity Force. I feel safer knowing someone is watching all my personal fields that I can't see. Knowing someone is watching and will be there if I am ever violated in the future. Thank you Identity Force.

Do not send any alert IF not related to me, myself. Your sex offender alert report showing all names that is not related to me, myself at all. So do not send any alert that is not me, myself. Please fine tuning your alert report, thank you.

I like the prompt alerts sent to my email as soon any new activity is detected on my accounts. This helps me login to my account in good time to review the alert details and determine whether or not there is a fraudulent activity happening.

I don’t like how I get countless “alerts” that are unimportant. Also it says on a “credit alert” I need to contact the credit agency. Then what is the point of paying for this service instead of paying for credit agency’s service like Experian??

My FICO scores have dropped 20+ points in the last year. Why? There are no concrete reasons. I have no debt, just a little revolving debt that is paid on time. There is no way to question or refute these ratings? Very unfair & not very transparent.

I am constantly reconnecting my social media monitoring account for my Instagram. I receive an email multiple times a week for the past couple months that I must reconnect my social media account. I have to reconnect it at least 3 times a week. I had to reconnect it twice today.

Easy access and ease of entering requirements. Hope the process will work and be beneficial to all that take advantage of this opportunity. It is an unfortunate situation that brings to this but it is a part of the virtual world we live in.

I had arrangements for this withdrawal on Friday. This alert came at 8 pm Saturday night! Is this when you found out about this withdrawal?? How long does it take for you to identify a potential alert? How long does it for you to notify me??

The man who helped me create this account was extraordinarily patient. He also did a good job of explaining what to do and how to do it. It was a difficult process made pleasant by his kindness and thoroughness. Bravo!

I appreciate this service. I have not had huge concerns but I received an alert today saying my business email has been hacked. It recommended I change the password. I don't know if damage has been done but the heads up is greatly welcomed.

Was very easy and helpful and gave me peace of mind. It was uncomplicated and makes me feel like I am in control and I'm not in fear of anything, no more ID theft or feeling violated and I know that they will take care of it.

I am writing to say thank you for enrolling me in ID protection. However, the instructions for ID protection logon does not show my enrollment status. I noted that my ID protection dashboard does not show enrolled status since November 2020 when I enrolled.

I have had no breaches in my identity so far. However, working with IdentityForce is much better after leaving LifeLock because of a dispute with them on raising my annual subscription rate. Identity force covers more areas than LifeLock, such as social media, more email accounts, notices of sex offenders moving in my area. Any time I have called with a question, they have answered to my total satisfaction. I have recommended Identity Force to others!

I had my ID stolen. A credit card was opened under my name and over 6K was charged leaving me with the bill and a credit score in the low 600's. Previously my credit score was over 800. I am a Identity Force member, so I made contact and opened a case. I was contacted by EZshield who said they were handling my case. This was several months ago, I was told to put a freeze on my credit, which I had already done, and they sent a letter to the credit reporting agencies disputing the charge, but I've not been in contact with them since September. I still receive bills and my credit rating continues to fall. I feel like nothing is being done to resolve the situation and my family is telling me to go with a new company like Identity Guard or Lifelock. I'm hoping something happens soon so I don't have to do that.

I received an email from IF about a possible change to my credit file, but no additional information was provided. Sort of frustrating to get an alert, but then no other details about what alerted IF in the first place. :-(

I appreciate the alerts that are sent to me from IdentityForce for any issues with my information. I just received two notifications from IdentityForce about potential information breaches; not only are the notifications helpful, but the proposed corrective actions are great for guiding a worried mind like mine when these things happen. I also like the broad range of monitoring abilities that IdentityForce provides. Thanks!

Stephanie H was terrific in signing me up for IdentityForce by phone. I called for information, planning to check with other competitors before deciding which company to choose, but she was so friendly, knowledgeable and cheerful/encouraging that I decided to choose IdentityForce without checking out the competition. Thanks!

We had our first instance of stolen identity and Identity Force presumably gave us some decent advice but literally did NOTHING to assist us. Your claims do not live up to our experience. You state that you will save us hundreds of hours and didn't even assist us with dealing with the credit organizations.

So timely and responsive. I receive regular e-mail updates as well as alerts on my phone. The website is very easy to navigate and includes tips for security issues to be aware of. Security covers so much information...e-mail address, home information, even passport information. Best monitoring service I have used.

Called and Samantha answered phone [remembered her name because that is my daughter's name]. She was very professional, nice, friendly, helped me - which was all my fault. I thought I did not get the password resets but they were all in a folder that I created under Identity Force along with 40 other emails from you that I did not read. Sorry will read them from now. Great Customer Service. Very help and pleasant.

Diane

i just set up my account but have the impression that it is more used in the US than here in France, so I will monitor what happens next, good job anyway with all these wise guys using a computer to scam people out of their hard earned money, causing misery and mayhap in the same time.

Just Started but Outstanding Experience. Very easy and user friendly to set up. I will download the app which I am sure will make it even better. I will update with more description after I can use the service more.

The IdentityForce representative was kind and tried to solve my problem but the problem was not with IdentityForce. Why the emails with the code for me to use to access my account never arrived in my mailbox remains a mystery.

Just opened my account and so far so good - Wish I had someone to talk to to walk through some of the more difficult areas but compared to other services It's all good so far. Great price. Let's hope the service matches it.

The only problem I had was when I was placed in the callback system I didn’t receive a callback. After waiting about an hour I called again and waited which took about 20 minutes this time. Operator couldn’t answer all my questions so she said she would have someone else call me. This was about 8:00 pm. Waited till after midnight with no response. Was called back at around 9:30 the next morning.

Easy to access and understand all the aspects of the service. I like getting the alerts, and being able to link directly to my credit scores. This is an under-appreciated tool and one that everyone should avail themselves of. Thank you.

I love the service and the alerts! My first hour of service already revealed a recommendation to update my email password due to potential threat on the “Dark Web”. I have greater peace of mind that my identity and assets are protected.

I have been very happy with this service. I have had a problem with fraud until just this last week. I had 1 notification of an alert. I would highly recommend this service to others. Please continue to protect my identity.

A little confusing at first but I seem to have the situation in hand now!! As a new member it took me a little while to get it right. Now I feel much more confident and look forward to the protection for my account.

I had to do the application on my phone, trouble getting it to work 4 different times. Al worked until 830 pm on 12/4. He was my savior 4 times. Please give him a special kudo award from Layne the Pain!

Great Service! The Representative - Kelly was clear, convincing, and knowledgeable! I am excited to see how it all works. In today's difficult times, I feel it is more important than ever to protect myself and family with this service.

I have been getting alerts saying that one of my bank accounts is no longer connected, this has been happening for about a month. I have contacted IDF to find out why and I was told that when banks update their system this sometimes happens, so I should delete the bank from my account and then add again and that would rectify the problem. I have done that now 5 times over the last month, I have even phoned the Bank in question and was put through to a higher tier agent who told me that no updates to their system have been carried out recently. I then got back to IDF and solve to an agent who proceeded to talk to me as if I was a 12 year old constantly calling me sir very pointedly saying that because I spoke to a teller at the bank they wouldn't know anything anyway (even after I had explained I had gone past customer service to a higher tier).

Having my identity stolen and my personal information compromised in 2020 made me realize I need extra security to protect personal information from identity theft and cyber attacks. Identity Force is the extra security needed to put my mind at peace, knowing that they are watching and protecting while I go about my daily activities!

After having been offered several credit monitoring services over the years due to company breaches -- I finally was connected with Identity Force. They are unlike all the highly advertised others, and offer such notices as the number of registered sexual offenders in my locale. I feel fully protected, and being a veteran myself, appreciate a company that is trusted by government and military agencies like DFAS.

Just signed up for your service and it was extremely fast and easy! The program was very easy to use and the instructions were very user friendly. I was alerted to your service through my retiree newsletter and signed up right away.

Last update was on 9/30/2020. I got an email today that the score was updated but the app still showed the old dates. I logged into the website and the credit score is not loading. In general, the scores shown in the app didn’t match whatever number pulled by my bank when I needed to shop for mortgage. I wonder what’s the use of this service then.

Thank you for having a very through fraud detection, credit monitoring and ID protection product. It's awesome to be able to have one central location to monitor EVERYTHING! It's very convenient but at the same time, feels very safe. I also appreciate the breech notifications and fraud/ID prevention ideas and articles.

I just signed up for the service. The process was easy to complete. I entered all the correct information when asked. I found it was secure questions that would help keeping my information safe. I will feel safer now that I have signed up for this plan. Thanks.

The set up was easy. It only took about five minutes. The plan is affordable for a year especially with discount equivalent to two free months compared to monthly plan. I've never subscribed to an identity plan before so it's nice to have peace of mind of having identity protection for me and my family.

I’m 73 years old and I’m not an iPhone whiz kid. It was just a painful process and I hope I never have to do it again. My phone does auto fill when doing applications. I had to go back several times and manually type in the information.

So far my experience with IdentityForce is good. But the only issue I have with it right now is the mobile app for Android. It keeps crashing otherwise would of had 5 stars. The thing that I love about it most is the amount of things that they can monitor for you. It helps you feel more safe and secure.

My experience in rolling in this program was absolutely painless. Looking forward to working with you and sharing the good news with my friends of how easy it is to get set up with you all. I do have a little trouble correcting my mother's maiden name. It keeps going back to a lowercase B and it will not allow me to correct that. But other than that it has been a good experience.

TO. MY Understanding I get 30day free trial & that I did not have to pay till 12/26/2020... After I filled Out Everything I Got charged right away. Full price INSTANTLY! ???? I'm very upset. That is not what I signed up for.

I had a good experience. It was easy to understand and to the point. I will recommend to my friends and family. So I hope to keep having a good experience with you so I can keep my friends and family.

When joining I was under the impression that my spouse was included with the initial fee. When I went to add her I was charged again! I feel initial information was misleading. Had I known I would not have joined. Also, I want to rate zero stars for this, but, I am forced to rate at least one.