IdentityForce

IdentityForce Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About IdentityForce

IdentityForce offers proven identity, privacy, and credit security solutions. We combine advanced detection technology, real-time alerts, 24/7 support, mobile device protection and identity recovery with over 40 years of experience to get the job done. When it comes to ensuring you and your family have peace of mind, we’re here to help you protect what matters most. Backed by our million-dollar insurance policy, it’s why we’ve been trusted by millions of people, Global 1000 organizations, and the U.S. Government. Click on the link below or call us to learn more.

    Pros & Cons

    Pros
    • Affordable pricing
    • Full-service identity theft protection
    • Long-standing company
    Cons
    • Only two plan levels

    Featured Reviews

    Verified
    Annandale, VA

    I like it because they stay on top of everything and keep me posted about anything fishy. I know they're on the ball because I applied for a new credit card and that same day, rec...

    Read full review
    Verified
    Jensen Beach, FL

    Love the alerts, 2 factor authentication and the great user interface. Was using another company and I find IdentityForce much better and less costly than the competition. Family ...

    Read full review

    About IdentityForce services

    IdentityForce provides identity theft protection by using what they call a “holistic” approach that incorporates reliable tech, constant research and development, focused customer service, and open communication with their clients. Their services include monitoring your personal information and reimbursement for any losses you experience. In business for more than 40 years, IdentityForce offers protection for individuals, businesses and government agencies, and has been awarded a Stevie by the American Business Awards.

    IdentityForce VPN

    IdentityForce members who download the IdentityForce mobile app have access to their own VPN at no additional charge. To access VPN services, which help provide anonymity while on the internet, customers must download the app or update the app if they re already using it.

    This additional mobile functionality gives IdentityForce members a secure internet connection wherever they go.

    IdentityForce pricing and plans

    IdentityForce offers two packages: IdentityForce UltraSecure and IdentityForce UltraSecure+Credit. They also have a ChildWatch plan as part of their family identity theft protection services.

    PlanMonthly priceYearly price
    UltraSecureStarting at $9.99$99
    UltraSecure+CreditStarting at $18.99$189

    UltraSecure: This plan provides coverage for up to $1 million in losses, and monitors for fraud through social media, dark web, court records, bank account and credit card activity. A 30-Day free trial is available for the UltraSecure plan.

    UltraSecure+Credit: Includes all of the features of the UltraSecure package, plus tracking of your credit report, credit score and assistance with improving your score.

    ChildWatch: This service is a great add-on if you’re looking for an IdentityForce family plan. With ChildWatch, IdentityForce will monitor your child’s SSN for suspicious activity and includes IdentityForce’s Social Media Identity Monitoring Suite, which looks for imposters, hackers and scams. The service includes $1 million in ID theft insurance.

    How does IdentityForce work?

    To become an IdentityForce customer, sign up online and choose from one of their two packages. Then, the company will send you a welcome email to help finalize your account on their secure portal. If your information is ever compromised, the company will reach out via text or email. You can contact their customer service team 24 hours a day.

    Do we recommend IdentityForce?

    Yes. Their extensive experience, industry recognition and awards make IdentityForce an excellent option for your identity theft protection. The company also offers a competitive product at lower prices than many other major identity theft protection firms.

    IdentityForce Reviews

    Stars Rating

    • 17%
    • 7%
    • 5%
    • 14%
    • 57%

    Popular Mentions

      How do I know I can trust these reviews about IdentityForce?
      • 4,477,293 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
      Recent
      • Recent
      • Oldest
      • Most helpful

      A link has directed you to this review. Its location on this page may change next time you visit.

      How do I know I can trust these reviews about IdentityForce?
      • 4,477,293 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
      Page 1 Reviews 0 - 10
      Customer ServiceContract & TermsPriceStaff

      Reviewed May 10, 2024

      Shady and HORRIBLE customer service. My husband and I purchased two IdentityForce accounts (on the same day) more than a year ago (maybe 1.5 to 2 years ago) via an offer through BJs Wholesale. If you've never signed up for one of these services, it takes some time entering in all your credit card info and social media information, but you are thinking it is a one and done situation (assuming you change services on your own). The service seemed fine as we were getting email updates on credit and social media status, etc.

      I went to login to my account to record a new card in March 2024, and while my login was successful, I was given a message that my account had no services, but I paid for the year in July 2023 and the payment was on our credit card statement. My husband was able to login to his account and see his credit reports. I called support multiple times before I got someone (with an accent, so could have been offshore). I was told a case was raised to higher support. I called back several days later to check status. I got the same rep. And was placed on hold then after a long wait, the call dropped. I called back and got someone else with an accent too... He told me (and my husband) that the BJs service offering was dropped in October 2023 and we should have been notified - we weren't.

      We asked: 1) Why am I (and my husband) getting emails saying no issues on my credit if I/we was/were cancelled in October? 2) Why were we not informed and even offered continuation of services at the non-discounted price? (we would have bought them because all our information was already logged there) 3) Why is my husband's account was still functional and why is he able to see information?

      We were told all this was an oversight and that we would be refunded our costs... That was March 2024. We still have not received the refund (it's now May). I called IdentiForce to get status. The first call required leaving a message as "no one was available to help me" and was told that when they do call back "it will be an 800 number and they will only call back once" implying that if I don't answer, the issue is me. I got a call back the next day and the rep agreed that it was strange and that she would escalate it (she did not have an accent).

      She called ~5 days later and informed my husband and I that the original information that we were given was correct: agreement with BJs was no longer in place and we were cancelled. We should have been notified, but they don't know why we weren't notified. They don't know why my husband's account still works, we will (both) be given a refund that will take 4-6 weeks to process. Plus she gave us this new information to some of our questions: we would need to re-sign up for another account if we want service. We will need to supply all our financial and personal information again since it would be a new account.

      So we are now worried about the information we originally supplied. Was it indeed confidential? (Remember the first two reps had accents so we are worried on who they are and where they could have been located in the world.) It seems shady. I would give zero stars if I could and would NEVER recommend their services to anyone.

      Profile pic of the author.
      Customer ServiceStaff

      Reviewed April 16, 2024

      I created my IdentityForce account two days ago, and I've had nothing but grief trying to use it. I have placed a call to their customer service number and been told that a tech person would get back to me (which they haven't done), and I've sent an email to them detailing a seemingly errant issue with their software. Again, no response on their part. Based upon my experiences, I cannot endorse this product.

      Not sure how to choose?

      Get buying tips about Identity Theft Protection delivered to your inbox.

        By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

        Thanks for subscribing.

        You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

        Verified purchase

        Reviewed April 2, 2023

        My experience with bank accounts having to delete and re-enter my same information has become a hassle. Otherwise I trust Identity Force. I hope this resolves shortly. I love my reports sent to me and gives me peace that Identity Force is protecting me.

        Verified purchase

        Reviewed April 1, 2023

        Our bank account was compromised and there was no notice from you whatsoever. Someone, unbeknownst to us, "washed" one of our personal checks. We found this out ourselves and ended up going to the bank to try to resolve it.

        Verified purchase
        Customer Service

        Reviewed March 31, 2023

        I've had my credit cards hacked. My home equity loan was hacked and I've heard nothing from your company. I just found out that someone shared $74 000 on my home equity account. This is a complete waste of money! I get better service with the free Equifax service.

        Verified purchase
        Customer Service

        Reviewed March 30, 2023

        Called because another free service informed me my phone numbers were found on the dark net. We were getting phone calls and texts for the person named as using it. I called you and got nothing more than a shoulder shrug, no explanation as to why my PAID service did not find this or alert me. Voiced a complaint on your contact us page and still heard nothing back. Will not renew next year and you can be sure I will not recommend this service.

        Verified purchase

        Reviewed Feb. 23, 2023

        My experience with IdentityForce has been great- keep up the good work-thanks, and keep on protecting our personal data, as it is great peace of mind knowing IdentityForce is protecting customers' important personal data. And the newsletters are a valuable resource.

        Verified purchase
        Customer ServiceStaff

        Reviewed Feb. 23, 2023

        I was previously with Freedom ID for many years until I stopped receiving a monthly charge for services. Upon investigation and several phone calls, I was told my account had been frozen. With the help of a very professional staff who were also very patient and courteous, we restarted my account…. A job well done by all…. A humble thank you!

        Verified purchase
        Customer ServiceStaff

        Reviewed Jan. 9, 2023

        Called in, had an issue. I couldn’t understand the representative. Called back thinking bad connection - same result Accent so heavy, could not understand. I’m used to dealing with offshore call centers. You need to be more selective. I mean I really could not understand them.

        Verified purchase
        Customer ServicePunctuality & SpeedStaff

        Reviewed Jan. 9, 2023

        I have been nonplussed by late information and absence of follow up communications. One weekend I read an alert about a change in my credit score. It reflected changes that occurred over 2 months before. I called to ask why my score dropped and why the "alert" was so late. Unfortunately it was on a Saturday and the woman who answered my phone question could not supply any information. I was told I would have to wait 48-72 hours to get a call from a supervisor. I never got a call. I was not worried as a couple of other sources had already picked up the change about 6 weeks before. Late service, no reliable help on off ours, and promised phone call never happened. Not much help.

        Take an Identity Theft Quiz. Get matched with an Authorized Partner.

          Loading more reviews...

          IdentityForce Company Information

          Company Name:
          IdentityForce
          Company Type:
          Private
          Year Founded:
          1978
          Address:
          111 Speen Street, Suite 304
          State/Province:
          MA
          Postal Code:
          01701
          Country:
          United States
          Website:
          www.identityforce.com