IdentityForce

I did my best at reading and trying to clearly understand published information regarding identity theft on a number of websites, and then determine if I’m ‘needy’ of such products offered, and whether the cost negatively outweighed perceived need. Once I confirmed to myself that the need warranted investment, I compared as many products as seemed reasonable and necessary. After my choice was made, I proceeded to call and ask some relevant questions.

I just received my first financial alert that you detected a credit inquiry made using my personal information. I immediately contacted my wife who advised me that she just moments before had authorized a particular company to run a credit inquiry. I felt relieved, but noticed that the information IdentityForce provided as the inquirer, was not the same company that my wife had authorized.

One company gave me a warning about my payment never being received in a timely manner. I researched the billing, finding two receipts from some months back in the bottom of a folder. Sure enough, no one from the company had sent me a bill for some months (or I might have noticed that the bill was not paid when I looked for the receipts). The person representing the company proceeded to tell me that they had received a returned bill with this note on it: Return to sender, not at this address. I told them that, most probably, someone at my apartments had received my bill in-error, sending it back to the company by noting RTS-NATA on it.

When the government's Office of Personnel Management (OPM) provided me with my first identity monitoring service after they lost my incredibly sensitive information in the 2015 OPM hack, it was like being 16 and inheriting family's '87 Ford Festiva when you get home from the DMV - it's totally awesome because you have a mobile enclosure with four wheels! But then, when I signed up for IdentityForce (IDForce) a couple of years later, I traded up for a 2020 Cadillac XT6 - I never knew how much of a lemon the Festiva was!

I've had this service for two years now and I like having it just for the peace of mind. The "just in case" factor. However, I think it's rather expensive and there's times where I have notifications set up for different accounts and I don't get any notifications. Luckily, it's always been me who's applying for a credit card or spending a larger amount of money, but if somebody is trying to steal my identity or use my cards, I'd only know if I looked at my banking information. Overall, I feel comfortable paying for this service because if something does happen, they can help you get everything back on track. To me, that's worth keeping the service.

Creating new password. Very helpful and quick. I had had trouble in signing before, but now I feel that I am able to do so. Reason for notifying me was regarding my identity 1. I received a list of possibilities of who the person was. I did not know anyone on the list.

I've had IdentityForce for a few years now and am so glad! Just recently I had someone try to use a closed credit card to charge some kind of travel/entertainment on it in FLORIDA--I live in OHIO! IdentityForce caught it and I was able to speak to the credit card's company to let them know so they could let the credit bureaus know, so they could put an alert on my file. I would never have known had it not been for the monitoring by IdentityForce!

Going to give the service a test drive to see if I am pleased with the service. The test drive will be about a year will keep you posted. But overall the service was easy to install and add information.

The sales representative, Kelly, was excellent in explaining the details and being patient with our questions and concerns. She was both personable and knowledgeable which helped ease our stress. Also, after signing up, we made a support call and got Austin. He was by far (and I mean the most outstanding) support person I may have ever encountered. His knowledge of both Identity Force's products, as well as, general knowledge about identity theft was so helpful and made our day given the stress of dealing with this situation.

Set up was not working properly for me and the help desk walked me through the process and got the kinks worked out. Very knowledgeable and patient. He was able to get me into the system and finish the log in process in no time.