IdentityForce Reviews

We had the annual family plan. I haven’t renewed. The credit rating stuff did not update scores even once basically all year. When I reached out to ask why it wasn’t updating I got zero response from IdentityForce. I’m considering going back to Lifelock.

I cannot log in to my account from Oct 13, 2021 and IdentityForce tech escalated my issue on October 22, 2021. Then there were no response and followup on my Nov 8, 2021, Nov 14, 2021 and Nov 17 Emails. I already request full refund on my order, but no respond from IdentityForce.

I have had several problems connecting to your Dashboard. In addition currently cannot add accounts to the transaction monitoring page. I have called and spoken with an agent on October 16 and October 20 and was told that your tech staff were working on the problem. As of October 26 I have not heard back on a resolution. I find this service unacceptable and may re-evaluate my contract before it becomes due at the end of the year. I would appreciate a call regarding this issue.

Hello.

I rec'd two separate emails recently telling me that an acct was no longer being monitored. The email told me what to do to "reconnect" these accts for monitoring. However, these instructions were impossible to follow. I sent TWO emails explaining my problem & asking for help & rec'd NO replies. I called yesterday & the woman that assisted me told me that the original emails instructions were no longer current. She said she had no idea why I hadn't rec'd replies to my emails. This lack of attention to emails about accounts that should be monitored makes me question how efficient & reliable your monitoring services are.

I have written twice with a question and received no response. I had two fraud episodes with credit cards, discovered immediately by the card companies but heard nothing from IdentityForce so it’s not clear to me what identity force does.

IdentityForce has returned my call and my account is cancelled and I have a refund.

I became aware of fraud using my info last week. I confirmed with the bank that made the inquiry but I was unable to reach you by phone. I was also unable to log in on 9/10 then I got locked out. I called for help and was told by someone in your 'phone bank' that all she could do was take my number and have a tech person call me. I didn't get that callback for 4 days and in the meantime I was able to log in on 9/11 and file a report. I still haven't received a response on that report. I think we need a identity security firm that can be reached 24/7. We're seriously thinking of moving to another company.

While the alerts are helpful and the information is helpful. I am not happy about having to leave my number multiple times and send multiple requests to cancel the service as of September 29th, 2021. I have been requesting this for two weeks now.

I have tried for the last 3 days to get in touch with someone or access my accounts so that I could update my credit card info for a payment due 9/15. As a result the payment has not been made. I even sent two emails with no response. If I am unable to access my accounts how am I supposed to keep track of my credit and does this mean you are not keeping track of it either. I am fed up. I have been told repeatedly someone will return my call but I have received no calls. I even tried resetting my password and the promise of an email telling me how to do it never appeared. It is beginning to make me wonder if there is a problem with the company. It would be appreciated if you could at least respond to this email.

My saga with your company is too long to write here. YOU HAVE LOST A CUSTOMER. I WILL NOT RENEW MY SUBSCRIPTION. I have tried repeatedly to contact your customer service UNIT and no one call me back. YOU CAN'T MANAGE YOUR COMPANY IN OR OUT OF A PAPER BAG!

I don’t like that you do not let me know ahead of time that my renewal is coming up and give the opportunity to renew or not. All of a sudden there is an almost $200 charge on my credit card with no advance notice.

I had been very satisfied, but lately, I have not been able to log in. Apparently, I am somehow attached to one of Identify Force's sister companies, Armour Fraud. Called last week and was told that this matter would be sent to your IT people and would get an email that corrects this. However, I got another Identity Force email and I tried to log in and couldn't; so I tried to change my password and I got security questions that I had not provided Identity Force. Sadly, if this situation is not corrected before renewal of service in September, I will not renew this service.

So far not at all pleased with the service. Please have someone that can help me with my identity theft this afternoon. So far the fraudsters are still opening Citibank accounts and there has been no red flags from your company. Sally ** after 1:30 pm and before 5:00 pm.

For the past 7-10 days, I cannot sign onto my account. I get the prompt to request the two factor authentication via email, but the email never shows up with the authentication code. I have called the help phone number, and they said a technician would email me to help resolve the problem, but they have not emailed. That was 2 days ago. I am about ready to cancel and request a refund.

I called with a problem and was told to expect a call back in 1 to 24 hours. Almost 48 hours now and no call back. My problem is with password error but I’m pretty sure it’s correct and am concerned about integrity of my account.

I have No complaints about Identity Force. They have friendly and helpful customer service. Their interface is easy to navigate. It's nice to have all credit cards, bank accounts, driver's license(s), personal identification cards, passport(s), etc stored in one location. Reasonably priced as well...

I haven't had a problem IDForce needed to assist with so I can only say, as far as I know, you're doing a very good job. Don't care for the new Dashboard. I could not find an search feature to look for more information about the Credit Service and it's activation. Don't understand what it is and whether I'd be interested. Is it a paid service? What does it do? How would it help me?

I hope this works and my identity wasn't stolen. Please keep inform of any misused of my personal information, haven't gotten any misused on my credit or bank account. Am glad so far and thank you for offering me web for free because am in a fix income and with pandemic we shouldn't have to go through so much hassle. I really appreciate it. Thank you.

I've been trying to access my credit information for the past week because I'm in the process of shopping for mortgages and I use the credit features on ID theft. But, last week they no longer showed up and I couldn't access them. I've now called three times and nothing has changed. I keep being told that they will send my case to a tech specialist who will contact me and after a week, I've received no email or phone call. The same happened with the supervisor that I requested to speak with on the third call. Instead of changing the Dashboard, they should be changing the quality of their customer service.

The credit report does not even work. They updated the dashboard making it extremely laggy and it takes forever to load. It's like using a 56k modem waiting for the page to load. The new dashboard is horrendous. Somehow they were able to make the service WORST. I would not sign up for their service. The new dashboard was made back in the early 90's, it's not user friendly at all.

Worked great when first purchased. Then there were a number of system/interface updates. At that point I was not able to access the website - my info as the 2 step verification code never arrived at the designated email address. Wasted 30 min on phone with nice rep but not tech support. Finally got email to log in in incognito mode and after a number of trials and errors I was able to update password and log in on regular browser. They did fix the issue with the 2 step code going to my cell. Not a fan of new layout. IT IS VERY SLOW NOW LOADING ANYTHING. Looking forward to next trick or treat upgrade....

Old system was easier to use. Also every time you change I am required to enter information all over again. I’m 78 years old & not tech savvy, so I need a more user friendly & simple system. Don’t want to change companies but may be forced to if I have difficulty with this. Thank you.

Helps a lot, notifies you as long as you have everything linked but pulling/refreshing your credit score is a hassle. Customer services mentions a button to pull or a time counter for when you can pull again but it's nowhere to be found on my account.

I do like the idea of all of the protections that are covered under this plan, but when I saw the example of an account, I saw where you could see your TransUnion credit score number. I cannot find that anywhere here, which is fine except I expected it from seeing the pictures. My suggestion is to not include pics like that which show what you do not have.

Not impressed at all. Need to get off the auto billing because I have no money in my account. My credit cards do the same thing for free. I was told that I would have a personal agent that would take care of my situation. I couldn’t even get I didn’t need for us to help me get some of these Gmail accounts of mine off the dark web by contacting Google. I don’t know what the hell I would use them again for. Total waste of money.. Not impressed at all.

I can't even key in my social security number. I am from Singapore. If this is meant for international users, mobile numbers and social security numbers must be applicable for other countries apart from USA. This is a partnership with Singapore Singtel and it should be able to accept information according to Singapore's information.

Dear, The dashboard on transactions point out I have 4 "flagged" transactions but it does not show me which ones. Also I do not have a way to add more than one address to be monitored, what do I do with my beach house for instance? As an individual I need all my addresses to be monitored. Please let me know how can I address it.

A+ I am extremely concerned that my identity has been compromised and I am very grateful for your help with staying protected and safe in every possible way. Thanks again for contacting me and being a great service all. That is all I have to say.

I have had the worst time since I found out about my identity stolen. The girl put her pic on my information plus sold my information. I hope people are helping me get this took care. I'm a little happy to feel little protection. I have it has been a long road and I hope I can recover from this. Thank you.

We receive alerts all the time and have to go review all of them. there should be a filter to sort out recurring and previously acknowledged payments. We know that we should watch all of those also for fraudulent charges but we keep up using Quicken software every week.

So far, signing up has been easy and a relief to get peace of mind. I still need to add information to protect items such as bank account etc. It will be a huge relief when completed. My only question is notifications by email. Are the possible notifications by text also in addition to email. Or is it email vs text, because having both would be great.

I had been w/ other ID theft co but this co informed me of old aliases of my name which I never knew. Will share this co to my friends that they are reliable and honest on Identity theft info. I look forward to inform me if and when there is fraud etc on my credit history etc.

This has been the easiest set up I have ever participated in. Thank you for protecting my personal information. I will be recommending this to my family members and friends. It is good to have reassurances that your important information is protected.

For two days my two-step identification had not received the code and therefore locked me out of my site. When I called the first day -- after holding for 20 minutes I opted to use the call-back feature. I was never called back. Although the wait time was shorter this morning the customer service person said she couldn't answer questions but would forward my issue to tech and they would call me. Which they didn't. But Obviously the issue has been solved since I managed to get on the site to send this. I was also intending to ask the company's relationship to Sontiq, whose Webinar I signed up for. I had not seen that connection before -- but again the customer service person said she could not answer questions.

Just remind me again what and how many hardware and software items you cover (apps) etc. passwords and will you review and tell me what I need to do with new phone? I do have a few tablets that are older and use occasionally. Will probably update to a new iPad at some point. Thanks!

I stopped receiving notifications when my credit card was used. I was not notified by your company that you lost contact with the card. The account was still showing as being monitored. Then today, I tried logging on using two different devices. You did not send me an authorization code to log in. I was unable to access my account. I was told by a rep that your company was having issues with the authorization code. My identity was stolen in October. You dropped the ball on my account!

Watch my back. I do not understand things like this. I am 76 years old. Simple and timely. Understandable, best ever. Exceeded attempts by American Express and others. Most ask a lot for too little and always want to sell you what you do not need. Support people of our ages.

Yes! They are on top of the situation all the time! Any questions that I may they are always & quick to follow through. Does not matter what the question(s) they are always there & the follow through is great!

We have been members of Identify Force for the past four to five years and feel very secure with their service. I believe they have done an outstanding job in protecting our identify, credit status and finances. I would recommend them to others who want to protect themselves from all the scams and fraud that we face in today's society.

I left your service a while back, wasn't my or your fault, but one thing I will tell you, is that I missed the security of knowing you were watching my and my Wife's accounts and our data. It may not seem critical to some, but when someone isn't watching my accounts, then the bad guys will take advantage of it. Thank You. Elmo C. **

Never received phone text with authorization number. Not sure if I’m properly logged in. I want to make sure authorization number was properly sent to my phone. If there is a problem I can be notified by text or email.

Persons I spoke to were very efficient, first person I spoke with directed my call to the proper department right away. The second representative answered all my questions and sent me the link that I needed to set up an account.

The information I see with Identity force I already had from other sources. I have been on the dark web many years. I had already put an alert on my credit report prior to Geico notification of breach. I receive alerts from my creditors asking if I applied for this or that. I received the same alerts from identity force that I had already gotten from other sources.

I got a little frustrated navigating to and through the process. Perhaps I am too rusty to do this, or just too unfamiliar with using new sites. I appreciated the help that Stephanie gave after I sought help at the local Sr. Center and a call was made to your customer service.

For me just getting everything correct was a bit difficult but I am pleased to have the protection of IdentityForce. There seems to be so many (I believe) criminal acts anymore that I feel more secure with the help of caring, good companies.

I enjoy getting alerts but the social media warning ones are over sensitive. Notifications are very timely. I went to finance a car last week and while dealer financiers were pulling credit through the credit agencies my phone kept giving me notifications from Identity Force while the inquiries were being input. Amusing.

You guys are most excellent, really gives me the peace of mind that my system can't be hacked. Was contacted by some outfit posing as Microsoft and they wanted 399.99 for a year then 499.99 for 3 yrs, and of course 599.99 for 5 yrs.

The app wouldn't accept my phone number to receive text message alerts. Why??? Same phone number as it was above!!! I don't understand why it would not accept the same numbers as the first above numbers. Please help me to understand why it would not accept the second same numbers so that t could receive text message alerts???

I find your product is phony garbage. I've seen my actual credit scores recently, and they are not even close to what your system states. Also, the fact that your system only updates every three month while you charge each month is trash. I won't be back.

I had a tough time inputting necessary info into computer. I'm 85 yrs of age &that doesn't help things. Both Kaitlin & Austin were extremely patient w/ me & got me thru it!!! God Bless them both for helping me. I will tell my elderly friends about this experience & your terrific people helping us.

Very quick set up and immediately (literally, in minutes) saw benefits. There were a couple of notices of company breaches that I knew about, but many more that I didn't realize could affect me. I'm changing passwords and checking up on things, and it's only been a couple of hours. I've already recommended it to friends.

You don't say what password they hacked - is it my email password, and if so what do you suggest I do? I get more info from my Mastercard security app, and that's free. Please suggest a course of action if this is serious.

Would be nice to have the option to see passwords/SSN. When I first entered my SSN it confirmed match, yet when I got to bottom of setup page save was grayed out and message regarding missing/incorrect info. Scroll back up to find SSN are not match, re-enter and all was good. Was unable to activate text alerts. Selected both numbers available in drop down and it still was asking for me to make a selection.

Confident that IdentityForce will protect all of my personal information with constant monitoring and provide me with any alerts informing me of any issues! Managing my account is simple by using the easy to navigate dashboard on the website! I highly recommend.

It is easy to work with and enter your information and covers all areas of your identity. It covers bank accounts, credit cards, investment accounts, social media accounts, email accounts, and the list goes on. Very broad and comprehensive coverage. The alerts are easy to understand and gives actions to take to remediate the issue. My only negative is that you are limited to 10 bank accounts and 10 credit cards. Was not enough for me so it was a pick and choose what I wanted to monitor. It would be 5 stars if not for that.

Was fairly easy and service people were on spot, very knowledgeable, efficient, and patient. There's nothing I could see to improve upon, and was appreciative that there was no pressure on buying products, will definitely keep this going, so far seems to be very good.

I just signed up, and I received 5 email alerts. I have no idea what to do about them. I also don't know why I got them. Without knowing what to do about an alert when I receive one, they are completely USELESS!

Couldn't get in online with Geico info. Called spoke to Al and got help immediately. Found the registration email easy to complete and very thorough. Although I am upset my identity was breached. Thankful I will have Identity force to protect my identity in the future.

How much will this protection cost once the year is complete. More detail of the account requirements would be nice. What exactly have I given you - is it for health or every little detail of my life. Thanks I guess.

I wish the system impressed me for longer - after the final OK, my name had been truncated to what I use informally vs my full name, and an initial had been dropped. Wish they had the option to enter aliases to cover this mishmash my name becomes in the credit/identity world.

We subscribe to IdentityForce and are very satisfied with the monitoring of our information and updates. I also attend Webinars given by Donna ** which provide current information and tools on how to deal with scammers and identity theft. I strongly recommend IdentityForce.

It appears that your company is a good one. Recommended due to a compromise of personal information. Hope to learn more about this company in the coming year. Am going to check out your website further to see what all is offered and hope that the findings will give me reason to continue a subscription.

My last identity protection was great but this appears to be so much. The website is so easy to use! I enjoy the quick question mark FAQs at every section. I'm looking forward to see how well this protects me and my family.

As soon as I signed up my email inbox was flooded with all kinds of useless information and "alerts" that seemed a lot more like CLICK BAIT than anything like a threat to my identity safety. For instance, alerting me to a SSN breach and then merely following with a list of my past addresses. Much useless.

I feel more secure now that I have PC Matic and Identity Force on my computer and cell phone. I've been scammed in the past so now I have peace of mind. Hopefully now I can shop and bank online with confidence.

There was ease and quick action in setting up my account. This service was offered to me due to my driver support service on my Windows 10 desktop computer. I use my desktop computer to send out emails with multiple attachments.

I’m unable to locate my credit score. I see my debit but not score. It should be right at the top or somewhere on the screen. Unless I’m over looking where it would be. Please have a tab specific for credit.

On Thursday 4-22-21, I was attempting to set-up my account because GEICO got hacked (poor security systems?). I had a question ("Medical Account" - what does that mean?). I called your company and was on hold, then prompted repeatedly to allow a call-back, I relented. Did your company call me back? NO.

I just started my IdentityForce so I can't say how it works. So with being said I can update later with better review. I'm sure tho it will help me strive for my identity being safe now and hope it don't get stolen again.

It can't be any easier to get protection... Great Company and Customer service is Stellar... I never thought this would happen to me but it did, I am glad that Identity Force helped to secure my personal info. I happy to be a part of their protection services.

Good Morning, I am using your Identity theft protection service based on Geico Insurance company recommendations since they were hacked. I will Check in on my account on a regular schedule in order to keep an update with your company. Thank you.

The first time I was told due to call volume they’d have to get a callback. Never got one. So I called a little before closing and got a very helpful operator named Samantha who got me all squared away in no time.

I think this is the best service out there. They check all aspects and send me notifications. I had Benefits Plus and they were more expensive and never sent me reports. My money was well invested with Identity Force. They send me monthly reports.

Very easy to set up. Seems very easy to use. Would suggest to a friend once I gain a little more experience. I am on a 12 month free trial due to a data breach. May want to continue if the price is reasonable.

Registering re Geico Breach: problem. There is an entry named: Enter the Medical Account number. This apparently is a non required entry...but it is very unclear what is meant by that terminology. I suggest you clarify. There is a section titled: two party authentication. Apparently my entering info under this caused the application not to be able to be processed. I called your office and was connected to a lady...who was very patient and efficient. The only way the application would go through is if that box had no entries input. And it seems the only way to select 2 party authentication is AFTER the application is accepted.

Was a victim of a scam and breech, Identity Force recommended by that company. Followed up with Identity Force representatives. The staff appears rather eager to assist. Just joined, hope it works out as good as I think it will.

I just less than 5 minutes to obtain 1 year of free service, due to Geico data breach. As of now, I have no experience with your services. Please send enrollment information with my account number.

I am so grateful to have such protection, credit is valuable and to know that it is guarded as it is gives me a sense of relief. I have become more diligent because of IdentityForce. Thanks for your service.

Account set up was quick and easy only requiring a few well-spent minutes. Since this is part of PC Matic, I know it is trustworthy. There was no delay in obtaining the confirmation code. I had never heard of the credit alert fraud set-up before and that too was simple. I highly recommend it!

Identity Force was easy to register, the questions were clear. The dashboard information was very helpful. I feel so much more protected now that I have joined the app. I will definite recommend this app to my friends. We need more programs like this.

Setting up an account was quick and simple. The format was not confusing at all and didn’t take but a few seconds. I’m thankful to have this for peace of mind. Great design on your website! Simple, quick, and easy! Just what people need.

I would recommend Identity Force because of the service I receive as well as the easy to use website. They update me when my information has been breached and are always staying on top of my data. They communicate clearly and efficiently and give me peace of mind.

Was very easy to setup. The monitoring offered is greatly appreciated! I will feel more secure knowing someone is watching out for me! Setup only took 10 minutes to do but the service you get is worth the time and really worth it.

I was just offered a free year subscription because of a breach through Geico, then had problem logging on, called customer service, agent was exceptional. I have since logged in, provided my information, added bank account, credit card and phone info, have already received alerts which I was able to address. Very happy with service. Thank you. I will be using this for years to come and I will be enrolling my wife and son.

Overall the experience setting this up was very thorough. The service seemed to be secure. I set this up through Geico due to a data breach. I do not feel comfortable giving all of my data to a security website that I do not know of. I just hope that my data I entered on IdentityForce is more secure than Geico.

You texted me 3 or 4 codes to enter in order to complete the registration and the 2 factor notification. Each time I enter the codes I got messages that they were wrong. Only the first one was entered incorrectly, the rest of them, I made sure they were entered exactly as I received them. Very frustrating. I skipped this step in the end.

Just signed up. Process was very easy to navigate. I am looking forward to your service. I was recommended by friend and I am going to tell my friends about this service. I Googled the best identity company and was told Identity Force was best.

Was simple and easy to sign up. Hopefully will have no use for this. Feel as though it will provide adequate support, service and protection. At this point would recommend to friends and family. Very easily completed sign up.

I received a free membership to Identity Force when a company I am affiliated with got hacked. When I initially set up my account something went wrong. I called and didn't even have to stay on hold: they have call back capability. So when I got the call back the gentleman who helped me zeroed right in on what went wrong and sent me a new link to get me going. I can see this company has great service and I have only barely started dealing with them. Thanks

This service has kept my identity from being used by people who are not so good, thanks again for the help. In keeping my interest in the best of hands, continue to work with me and keep me safe from fraudulent people.

I am glad to have IdentityForce on my side. I appreciate that I can count on you to ensure my personal and financial security. I do find that the occasional sex offender notification (which is of a lower priority to me) is sent to my cell phone. Email is best for this notification.

The website was a bit difficult to navigate and appeared glitchy. Otherwise it was fine and I feel confident in choosing IdentityForce. My family already had it so I was able to have my mom guide me through everything to make sure it worked.

I had spoken with an agent yesterday that gave me some of the information I needed to discuss with my wife's son because we wanted to take advantage of the multiple plans. He was very helpful but I didn't catch his name. Today I spoke with Chris and he answered all my questions and signed us up. Martha's son had done the preliminary work in researching identity monitoring services and Identity force was the top of his list. I reviewed the comparisons and came to the same conclusion. Your offering a family plan and extra discount for another member living outside the home was key and the pricing sealed the deal. We are looking forward to working with you to keep our credit safe and accurate.

I had signed up for your service on Sunday and was having an issue with my password. I called Sunday and Monday. No one called me back. I called today and dealt with Jiovanna. She was so helpful, professional and kind. She assisted me with completing my registration and password. She was so patient with me. I greatly appreciate her time and patience with me. She couldn’t have been more helpful!! I

It was very easy to sign up for this service. The customer representative was kind, professional and polite. I received a text, completed the forms, chose my password and the process was completed with no problems or issues. That was it.

When we first acquired your service, we had several questions and called you. We tried many times to contact you before finally getting a very nice lady who assured us that someone would get back to us within a short amount of time. After several months we are still waiting. God forbid we have a real issue!

I'm a new member and had I known that this service lacks satisfactory customer service and/or good communications, I would have chosen another company to provide identity service for my family. When you call their customer service hotline, you are placed on hold and then given the option to wait longer or leave your number. I left my number once and it took 2 days to get a return call. The next few times, I chose to wait, only to be forwarded to a call answering service who took my name and number.

I had the best service with Veronica today 4/13/2021. She walked me through the entire process and was helpful and kind. I am extremely happy with the service that was given to me today, thank you. I am only sorry that I didnt get more information on her so that she would be given props for her exceptional service.

So far it it has been efficient for the initial setup. Looking forward to see it's prompt, accurate ness and efficient for fraud prevention and protection going forward. Just starting so still new in utilizing the program. Interested to see what the information is included with the dashboard....

I was able to set up my account quite easily. I am hoping that I did it correctly. It will take me time to know if I like this program. I am always nervous about giving up personal information. I am only buying into this program because my federal employee retirement newsletter seem to recommend your services.

Excellent company for monitoring your activity and providing you with instant alerts to suspicious activity. In addition they offer other information such as your credit score, report, and recommend ways to protect yourself against the ongoing cyber criminals. I highly recommend this company.

April 6th, someone used my account and routing number to withdraw $4k from my bank accounts. I submitted my account information to Identify Force when I signed up. Come to find, 2 years ago they sent an email saying my bank did not allow their monitoring of my bank account. When I report my case to Identity Force, their rep has me fill out all the documents and reports to the police and FTC. I could have gotten that information from the internet myself without having to pay them a monthly fee for protection. I get alerts about sexual predators in my area all the time, nothing about fraud committed against me not to mention the lack of help when I do have a problem.

I found the application hard to fill out correctly. Support operators were extremely polite and helpful. I spent a day filling out the required information, and had my password refused in the process. The directions should be clear and easy to follow. It was an exhausting process. I do feel confident that the service offered is highly effective.

Samantha provided me one of the best experiences I had with a service. She also has outstanding customer service! She answered all the questions I had and was very patient. I felt at ease when I made my decision. Additionally, she was very polite and informative. I would recommend this service to anyone.

I received 3 alerts and am shocked that they are from thing that happened several years ago. My husband and I were under a program we thought to send us notices for this type of thing before we signed with Identity Force. Totally unaware until now.

Looks like this will do a great job of protection from thiefs. PC Matic is great, these people have joined with PC Matic, time will tell but I think if PC Matic likes them then this program will do a great job....

Feeling more secure knowing that my personal and financial information is being monitored by a professional company! Receiving alerts in a timely manner gives me the opportunity to review the alert and react to secure, if necessary, to secure whatever is necessary! Thanks for “keeping an eye on me!”

I received notification that my credit card information needed to be updated. There was no place on your site to update that. I called twice. Then I was given a link (I don't understand why updating my credit card information is so difficult and convoluted and can't simply be done by logging in). I followed the link, updated the information, and received confirmation that the payment was accepted. Then I received an email stating that my account was cancelled due to lack of payment despite our credit card statement confirming that we paid you. I called customer service and could not get through. I followed the prompts to receive a call back. It's been more than 24 hours and I have not received a call back. When I log on, I see nothing that telling me that I have paid recently and that my account is paid through date x. I'm completely shocked at your abysmal customer service. And frankly, I have better things to do than waste my time playing these games.

The last return call was 5am this morning waking us out of sound sleep. We are in PST for heaven's sake! Over 1 mo without transaction support for our credit cards. Tried to 'reconnect' accounts and thought it was done a month ago. Just discovered still not connected. What is the point of coverage with this company????

I bought the family plan, how do I enter my wife's information? In starting, I have received a lot of information. This was eye-opening, but helpful to know. I look forward to look over your learning information. Thank you. Have a great day.

This site is thorough, easy to follow. I'm happy with it so far. However, I'd like there to be more detail as to identity breaches; more on exactly what it is, where it comes from and exactly what to do.

When I got the letter From Total Health Care saying that staff member emails were accessed between Dec 16th 2020 through February 5th 2021 without permission. The fact that my social security number and all my personal information could of gotten into the wrong hands and with all the hackers and scammers out there. I was upset. I really hope It didn't happen. Overall enrolling in Credit Monitoring was fast and easy.

9:44AM: Customer Service Rep. (Sorry, I don't remember their name [Kelly?]. VERY PATIENT and HELPFUL. PROBLEM SOLVED! Thank you for your help. Would you please locate the C.S.R. who patiently walked me through Two-Step Authentication [None....Save....]. She was very patient. We figured out that I had Timed-Out. Thanks.

The sight was very easy to fill out and access. I will definitely recommend Identity Force to all of my family and friends. When filling out the information section the information requested was very thorough. I would like to thank you for all of the services that you are providing in advance.

Customer service was great. Answered all my questions and was pleasant to speak with. Easy to set up and easy to navigate. Will definitely recommended to family and friends. Feel much better with peace of mind knowing I'm more in control of my credit.

Identity Force monitors many aspects of your identity. In addition to credit, email, and phone number tracking, you are also able to keep tabs on your passport and health insurance. I even get alerts about registered sexual predators moving into the area. Pretty comprehensive.

Appreciate the alerts on my email. Site is easy to read and gives me the information I am interested in. Useful. Always a good idea to see who is monitoring you and which sites, and therefore know when to change passwords.

I've been calling for over a month with no luck in why my banking information will not be accepted. I've been hung up on twice, a Manager (Crissy) told me to was escalating to a "Tier 2 Manager" and somebody will call me back. I've been told 3 times someone would call me back with nothing. I'm paying for a service I'm not getting.

Why can't I set up when text message will be sent for any alerts. I do not want to receive text message when I am sleeping or in the middle of the night. For example, can I set up a do not disturb window.

I recommend this company. They are in the ball and it feels like I have insurance if anything goes wrong. They constantly scan for and identity breach and then tell me what to do to fix the problem. Awesome service.

I put all my account information to be watched when I opened my account but now none of my accts are showing up. Why? Where are they? I hesitate going thru all of this again if the same thing is going to show up again.

I think the agent's name was Kristy and she took me step by step through the important parts of registering my account for the first time. We skipped over the steps that I could fill in later. We also added my wife to the account and registered her email.

I am relieved and almost complacent to know that Identity Force is constantly monitoring my personal information and sending me notifications about possible suspicious discoveries. I have had no breaches so far, and that fact assures my peace of mind. It is gratifying to know that I do not have to worry about identity thefts. You are awesome. Sincerely, John-Allen **

Signing up was easy to do. The website is easy to navigate. The fields are easy to understand and the questions are easy to answer. There we not too many steps to take in order to complete the registration. I was satisfied with how the registration process went.

I gave you my home number as a primary contact. You asked me to fill in a mobile Text Alert but forced me to use my home number. My mobile Text alert number is ** but your system would not allow me to enter it. I cannot get text alerts on my home phone number.

I just called IdentifyForce (IF) again and was put on hold, again. Over 8 hours ago, I was notified, by another monitoring service, that my personal information had been found on the dark web. I called IF to find out what was going on and why IF failed to pick up on this. Like I said, that was over 8 hours ago and I still haven't been contacted. UNACCEPTABLE!!!! Wait a minute, an IF rep just called me, but couldn't do anything because it is a weekend. I was once happy with IF service; however, now I believe your company has severe problems and not worth my money.

It was very easy to enroll. Thank you for making it easy for someone like myself who don’t have much experience with technology. There are many senior citizens that are going through with people using our information and fraudulent activities.

Everything went smoothly after contacting Identity Force that I didn't get any emails from them after they charged my credit card. They had misspelled my email account and that was corrected with the phone call. Had this years ago when some info was stolen from computers where I worked. Thank-you.

The timely alerts and the recommended actions have been timely and most appreciated. I have found using the system has easy and the website security authentication great. The alerts are accurate and explain the security exposure and have recommended this service to others of its value.

IdentityForce is easy to use. They make sure that all information that is received is done so in a timely fashion so issues can be dealt with in real time. With identity force, I am confident that my information is protected and I have some control over home my information is being handled or mishandled for that matter!

I thought I already had an account set up, as it was an App on my phone, who knows???‍♀️ Anyway, most helpful in helping me get this done as I do think I’ve been hacked very recently!!!! Thank you, Jocelyn

My wife and I are pleased with the immediate help we got when we signed up with the PC Pitstop/PCMatic special on IdentityForce. It found our exposed ids, passwords, and financial information on all the "Webs" within a couple days. Well worth it!

You cannot access my credit card to add my account for monitoring. You cannot find my card information. I have made numerous attempts with no positive results. You cannot access my credit card company to update monitoring of my card. You do not provide any alternative. Totally inadequate!

Just trying to keep my information safe. I have 5 head injuries and have hard time remembering to update my laptop and your staff keeps it all safe for me. Thank You!!!! Too many out there trying to steal other peoples data, and Thanks to you, People like myself don't have to worry about our information online...

Signing up was a very positive experience. Entering the initial information was very clear and I trust as I work through the process it will be simple! It appears to be very user-friendly and I look forward to partnering with you for our security.

Found the best Security monitoring system with Identity Force. My ID was compromised. They helped me through the process. They are professional, patient and knowledgeable. They are real time tracking my account activity. My phone call was answered immediately and my issues are being addressed. Now I feel safe after sign up. DJM

When I have tried to activate my credit portion, I have answered all of the questions and both times it has told me that I couldn't continue. This second time, it has told me "Too many failed attempts, your credit authentication has been locked. Please contact the authentications department at 866-897-6278." I have terrible anxiety and can not make myself call a phone number when I should be able to do this without any human contact. I answered the questions correctly both times and am frustrated. Credit is one of the most important things for me to look at, so this is a real problem for me. I am disappointed and am glad the my employer is paying for this and not me.

You tell me about breaches with passwords that were stolen, but you don't say what the password was. How am I supposed to take action and change the password when I don't know which one was exposed? You know what the information is, you're telling me to do something about it, but I can't do anything. Seems pointless to just tell me "your data was exposed" and never give me any additional direction to better secure my information.

I had my desktop wiped clean because of an issue. I sent an email asking for the download I received when I initially contracted with you. The software scrambled my keystrokes. I never heard back from anyone. I’m very unhappy for the lack of response.

I can understand my posting a blog with Public Domain stories might trigger alerts by algorithms without human observation. Twice I tried monitoring it, but it's better suited to monitoring the posts of children and teens. However I have always been VERY happy with IdentityForce monitoring and am delighted to use it on my social media to warn of possible impersonation or hacking. Their ability to customize what I want lets me uncheck "Inappropriate Activity" deciding if my own posts are appropriate. I have Always appreciated their phone service helping me with any questions or possible problems.

So I continue to get emails saying that my credit score is updated monthly but it has not been updated for March and when in the system it says the next update isn't available until May. I have email confirmation that it should update monthly but I still have yet to see that happen this year. All last year it wasn't a problem. We will see if it gets fixed. So far my Chase and Capital One cards are more up to date and accurate.

It didn't seem to take my info at times as valid. Felt pressured to buy plan. Hope I am happy with it. And that everything will be covered. Looking forward to seeing how this works out. I suppose the more eyes on my accounts the better.

The app and the protection it offers is through in its application and approach. I had a third party breach of my 60 passwords and possibly my Google account. I was able to change passwords before any serious damage was done. I researched which companies could provide strong protection going forward and I feel that IdentityForce is the one that can do it best. I am confident, going forward, that while subscribed, I am protected. I now, finally, have some peace of mind!

The representative I spoke with on the phone was very knowledgeable and the price was cheaper than the competition. Plus children under 26 are no additional charge with the family plan. I also am glad to hear that they're US based.

Was told I had one notice but could not find out what. I clicked on it and it went to 0 notifications. New to your website so may not understand the correct way to access your website. Site could be more user friendly.

I have received email address monitoring alerts that show the affected password only as *********. As I use multiple passwords for different sites, this does not allow me identify which password I need to change on any other sites that may be using it. The only possible action is to change every single password I have on all sites, which is a monumental task. I therefore do not find your service to be much use, without knowing what password has been compromised.

This was a very helpful experience right from the get go. I was notified of email breaches which prompt me to perform immediate action to change passwords. I will spend more time researching what other protection can you provide for me such as bank account or anything on my phone - thanks.

I have recently open an account with IDForce. I made this move after experiencing near constant problems with my previous well known site. Finally on realizing my return in monitoring was often late and at time inaccurate I started looking around. After reading many reviews and ratings and calling on my previous experience it became obvious there was better service and accuracy available. IDForce has to date met all my expectation. Their Customer service has been timely and accurate. Everything else has been impressive. To date I wouldn’t hesitate to recommend.

On March 23 2021 I decided to signed up with a reputable company U.S. News recommended. WELL GUESS WHAT. IT'S TRUE. This company has alerted me on several issues that I wasn't aware in the surrounding areas where our family resides. I am so pleased with this hands down beyond 5 stars. Thank you so much!!

Have been hacked in the past and need help like this. I'm concerned for my phone and other devices' safety. I have heard great things about this and would like to see if I think it's working for me. This will be a relief.

Easy to navigate. Usually signing up on these sites can be definitely difficult and I found that this site wasn’t so bad. You could find where to put information easily. Some sites are difficult. I wouldn’t change anything on how this site is managed.

Easy setup and very good customer service. Representative told me exactly what I needed to do and what I would receive, and it was a very quick setup. Scary to see what automatically pops up once you put your information in.

Thanks for monitoring my personal info and sending me alerts. I have changed several password/ user I’d lately due to your alerts. This has been very helpful and saved me from being compromised. Again, thank you so very, very much.

Both times I called your customer service people were professional and helpful. Their patience was far above excellent. I am so happy that I was able to get this service. Once your agent explained how to fill out the information I needed, it was clear sailing.

Excellent customer service! Agent was very knowledgeable about company services provided. I plan to recommend this service to my place of employment. I’m glad agent told me upfront about auto renewal.

Needed a password reset. Simple enough. Nope. Tier 1 support can't even do a password reset. Requires Tier 2, but you can't talk to them by calling. Tier 2 has to call you back at some point within 2 hours. Well, 4 hours go by and all of a sudden the timeline changes to 24-48 hours. So I need to sit by my phone and wait with bated breath for their call. So when Tier 2 finally calls back, I'm doing a sensitive exam with a patient and can't answer the call. Well, too bad for me. Meanwhile IdentityForce is pinging me several times a day telling me there are alerts on my account. Worst customer service I've seen in years. Would not recommend this company to anyone. Oh and I received 14 alerts and counting from a single mortgage refinance. So I get pinged for weeks and can't stop them.

Updated on 5/12/2021: I joined in March. And then downloaded the mobile app for my phone. I don't have all the features on my phone app: Secure Network or Mobile Attack Control. I had called customer service off and on since I joined till early May. I have given up. I have always been told someone will call me back, which never happens or if someone does call it's hours later and they leave a message on my phone and when I call back no response. And the process repeats like Deja vu all over again. I would never recommend Identity Force.

When 1st time putting in information I wanted to be alerted by text message so I clicked on the box and put my phone number but it was always saying it is a required field wasn't accepting my number for some reason.

I have been billed 2x since May 2020 and gave not had time to go back further to see when this started. Customer Service is too slow to get back to you and never answer phone unless you are a prospective new customer.

Have received 3 Alerts in March in which you identify a breach through the dark web. You suggest I change my password, but the email never indicates what system needs to have its password changes. Not VERY useful if I don’t know where to take action?

I couldn't log into my account. I called on three separate accounts, the first time, I asked that they call me back in que and next two times I stayed on hold for over 20 minutes and someone was supposed to call me back in an hour. I still have not received a return call. I can't comment on the service provided, but I can say the customer service thus far has been less than acceptable. If I were to have a claim, I would be concerned about how quickly my claim would be resolved.

I am glad to have this secure on my family emails and my account to alert you when something is not right. Then you can immediately know if you have to change your password on your account or email account.

There is a limitation to the site. Even though I purchased a family plan for me and my wife, it doesn't let me enter my spouse's info like driver's license/SSN/passport/authenticate her email for credit monitoring. For the amount I'm paying it should let me see her credit report as well instead of just mine.

It was nice to interface with the IdentityForce website and enter my information. Well designed and very easy to follow instructions. I am happy to have become a member and look forward to have a safe and secure identity on the web and wherever there is a possibility of fraud.

Overall comprehensive monitoring of the most essential life activities. I feel confident in this coverage and the insurance seem better than most others. The only qualm I have is that my credit scores are way lower than the other sources.

Customer service was very friendly, and helpful. Once Kelly walked me through the set up process everything was smooth sailing. The process was a success. Thank you for everything. Thank you, thank you, thank you!!!