IdentityForce Reviews

I have contacted you several times with a question about someone using our mailing address without our permission. Even if you cannot do anything about this, you could have at least answered one of the emails telling me that. All you have been good for so far is letting me know when new people are added to the sex offender registry. Great.

My identity was stolen and false unemployment claims were filed under my social security in both 2020 and 2021. I was never informed of this. I am still working with the Attorney General office to clear this matter up. I have canceled my membership.

I've been with Identity Force for approximately three years and find them very professional and customer friendly. I have no problem with them. I think they are one of the best fraud agencies around. The few times I called they were very helpful and fixed my problem.

Identity force has made it possible for me to rest after three identity theft. They are constantly checking my emails my text my banks my cards and I don’t worry anymore because they notify me to make sure everything is OK if they’re not sure. I would not be without it!!! Don’t wait like I did. It’s a mess to fix.

It is reassuring to know you people are on the job protecting my family. I appreciate the monthly updates and information provided. It is disturbing to see all the scammers and hackers out there. As a senior I’m afraid to click on most advertising. I never give out information.

Overall, a secure comfort. So glad I made this choice. Plan to stay with it and pass along satisfactory experience to friends. What else can I say? Would still be anxious and wringing my hands hoping past experiences not Be repeated.

Lost my app! My phone was hacked! And I had one of our repair men to get me going again and he removed this app along with several others! I need your app back on! Tell me how to get it it! I am getting your messages but can not delete.

Why don't you cover us for 'home identity theft?' That's where a thief signs a document showing they bought a home, signs the owner's name, uses a phony 'notary stamp,' sends document to a county board, and who protects the homeowner then?

My personal data was compromised at my insurance company and they sent me a letter on Dec 10 saying that I can open an account at IDENTITY FORCE to monitor my credit and safeguard against identity theft. I tried to open the account using the code provided and was unsuccessful. It gave me some kind of error. I called the customer support line at IDENTITY FORCE on 12/14, 12/20, 1/4, 1/10, and 1/18. On every occasion I was told that they are aware of my problem and they have opened a ticket to look into it and it has been escalated to whatever. I was told someone will call me within 48 hours to straighten out the problem. No one has ever called and the issue still persists. These people are a total joke and I would never recommend them to anyone for their services.

But it gets worse; I was not consulted before my contact details were passed to IdentityForce by my health insurance provider. I was set up for “free” monitoring without my consent. Cigna should have given me the opportunity to review the IdentityForce privacy policy BEFORE my details were passed to IdentityForce. They should not set up accounts or accept referrals from parties who do not get the consent of the party who is being offered the service.

We had the annual family plan. I haven’t renewed. The credit rating stuff did not update scores even once basically all year. When I reached out to ask why it wasn’t updating I got zero response from IdentityForce. I’m considering going back to Lifelock.

I cannot log in to my account from Oct 13, 2021 and IdentityForce tech escalated my issue on October 22, 2021. Then there were no response and followup on my Nov 8, 2021, Nov 14, 2021 and Nov 17 Emails. I already request full refund on my order, but no respond from IdentityForce.

I have had several problems connecting to your Dashboard. In addition currently cannot add accounts to the transaction monitoring page. I have called and spoken with an agent on October 16 and October 20 and was told that your tech staff were working on the problem. As of October 26 I have not heard back on a resolution. I find this service unacceptable and may re-evaluate my contract before it becomes due at the end of the year. I would appreciate a call regarding this issue.

Hello.

I rec'd two separate emails recently telling me that an acct was no longer being monitored. The email told me what to do to "reconnect" these accts for monitoring. However, these instructions were impossible to follow. I sent TWO emails explaining my problem & asking for help & rec'd NO replies. I called yesterday & the woman that assisted me told me that the original emails instructions were no longer current. She said she had no idea why I hadn't rec'd replies to my emails. This lack of attention to emails about accounts that should be monitored makes me question how efficient & reliable your monitoring services are.

I have written twice with a question and received no response. I had two fraud episodes with credit cards, discovered immediately by the card companies but heard nothing from IdentityForce so it’s not clear to me what identity force does.

IdentityForce has returned my call and my account is cancelled and I have a refund.

I became aware of fraud using my info last week. I confirmed with the bank that made the inquiry but I was unable to reach you by phone. I was also unable to log in on 9/10 then I got locked out. I called for help and was told by someone in your 'phone bank' that all she could do was take my number and have a tech person call me. I didn't get that callback for 4 days and in the meantime I was able to log in on 9/11 and file a report. I still haven't received a response on that report. I think we need a identity security firm that can be reached 24/7. We're seriously thinking of moving to another company.

While the alerts are helpful and the information is helpful. I am not happy about having to leave my number multiple times and send multiple requests to cancel the service as of September 29th, 2021. I have been requesting this for two weeks now.

I have tried for the last 3 days to get in touch with someone or access my accounts so that I could update my credit card info for a payment due 9/15. As a result the payment has not been made. I even sent two emails with no response. If I am unable to access my accounts how am I supposed to keep track of my credit and does this mean you are not keeping track of it either. I am fed up. I have been told repeatedly someone will return my call but I have received no calls. I even tried resetting my password and the promise of an email telling me how to do it never appeared. It is beginning to make me wonder if there is a problem with the company. It would be appreciated if you could at least respond to this email.

My saga with your company is too long to write here. YOU HAVE LOST A CUSTOMER. I WILL NOT RENEW MY SUBSCRIPTION. I have tried repeatedly to contact your customer service UNIT and no one call me back. YOU CAN'T MANAGE YOUR COMPANY IN OR OUT OF A PAPER BAG!

I don’t like that you do not let me know ahead of time that my renewal is coming up and give the opportunity to renew or not. All of a sudden there is an almost $200 charge on my credit card with no advance notice.

I had been very satisfied, but lately, I have not been able to log in. Apparently, I am somehow attached to one of Identify Force's sister companies, Armour Fraud. Called last week and was told that this matter would be sent to your IT people and would get an email that corrects this. However, I got another Identity Force email and I tried to log in and couldn't; so I tried to change my password and I got security questions that I had not provided Identity Force. Sadly, if this situation is not corrected before renewal of service in September, I will not renew this service.

So far not at all pleased with the service. Please have someone that can help me with my identity theft this afternoon. So far the fraudsters are still opening Citibank accounts and there has been no red flags from your company. Sally ** after 1:30 pm and before 5:00 pm.

For the past 7-10 days, I cannot sign onto my account. I get the prompt to request the two factor authentication via email, but the email never shows up with the authentication code. I have called the help phone number, and they said a technician would email me to help resolve the problem, but they have not emailed. That was 2 days ago. I am about ready to cancel and request a refund.

I called with a problem and was told to expect a call back in 1 to 24 hours. Almost 48 hours now and no call back. My problem is with password error but I’m pretty sure it’s correct and am concerned about integrity of my account.

I have No complaints about Identity Force. They have friendly and helpful customer service. Their interface is easy to navigate. It's nice to have all credit cards, bank accounts, driver's license(s), personal identification cards, passport(s), etc stored in one location. Reasonably priced as well...

I haven't had a problem IDForce needed to assist with so I can only say, as far as I know, you're doing a very good job. Don't care for the new Dashboard. I could not find an search feature to look for more information about the Credit Service and it's activation. Don't understand what it is and whether I'd be interested. Is it a paid service? What does it do? How would it help me?

I hope this works and my identity wasn't stolen. Please keep inform of any misused of my personal information, haven't gotten any misused on my credit or bank account. Am glad so far and thank you for offering me web for free because am in a fix income and with pandemic we shouldn't have to go through so much hassle. I really appreciate it. Thank you.

I've been trying to access my credit information for the past week because I'm in the process of shopping for mortgages and I use the credit features on ID theft. But, last week they no longer showed up and I couldn't access them. I've now called three times and nothing has changed. I keep being told that they will send my case to a tech specialist who will contact me and after a week, I've received no email or phone call. The same happened with the supervisor that I requested to speak with on the third call. Instead of changing the Dashboard, they should be changing the quality of their customer service.

The credit report does not even work. They updated the dashboard making it extremely laggy and it takes forever to load. It's like using a 56k modem waiting for the page to load. The new dashboard is horrendous. Somehow they were able to make the service WORST. I would not sign up for their service. The new dashboard was made back in the early 90's, it's not user friendly at all.

Worked great when first purchased. Then there were a number of system/interface updates. At that point I was not able to access the website - my info as the 2 step verification code never arrived at the designated email address. Wasted 30 min on phone with nice rep but not tech support. Finally got email to log in in incognito mode and after a number of trials and errors I was able to update password and log in on regular browser. They did fix the issue with the 2 step code going to my cell. Not a fan of new layout. IT IS VERY SLOW NOW LOADING ANYTHING. Looking forward to next trick or treat upgrade....

Old system was easier to use. Also every time you change I am required to enter information all over again. I’m 78 years old & not tech savvy, so I need a more user friendly & simple system. Don’t want to change companies but may be forced to if I have difficulty with this. Thank you.

Helps a lot, notifies you as long as you have everything linked but pulling/refreshing your credit score is a hassle. Customer services mentions a button to pull or a time counter for when you can pull again but it's nowhere to be found on my account.

I do like the idea of all of the protections that are covered under this plan, but when I saw the example of an account, I saw where you could see your TransUnion credit score number. I cannot find that anywhere here, which is fine except I expected it from seeing the pictures. My suggestion is to not include pics like that which show what you do not have.

Not impressed at all. Need to get off the auto billing because I have no money in my account. My credit cards do the same thing for free. I was told that I would have a personal agent that would take care of my situation. I couldn’t even get I didn’t need for us to help me get some of these Gmail accounts of mine off the dark web by contacting Google. I don’t know what the hell I would use them again for. Total waste of money.. Not impressed at all.

I can't even key in my social security number. I am from Singapore. If this is meant for international users, mobile numbers and social security numbers must be applicable for other countries apart from USA. This is a partnership with Singapore Singtel and it should be able to accept information according to Singapore's information.

Dear, The dashboard on transactions point out I have 4 "flagged" transactions but it does not show me which ones. Also I do not have a way to add more than one address to be monitored, what do I do with my beach house for instance? As an individual I need all my addresses to be monitored. Please let me know how can I address it.

A+ I am extremely concerned that my identity has been compromised and I am very grateful for your help with staying protected and safe in every possible way. Thanks again for contacting me and being a great service all. That is all I have to say.

I have had the worst time since I found out about my identity stolen. The girl put her pic on my information plus sold my information. I hope people are helping me get this took care. I'm a little happy to feel little protection. I have it has been a long road and I hope I can recover from this. Thank you.