H&R Block Reviews

For our 2022 income tax return, we used H&R Block software. I was concerned that their software was not calculating correctly, so I called them in early February to report my findings. The rep kind of brushed me off, and told me to just wait for the update to the software which was coming out on March 3rd, and everything would be fixed if it was broken. So I waited, and then e-filed my taxes on March 4th. The calculations did not change, but since they are suppose to be tax experts, I had to assume they know more than I do. A couple of weeks later, the IRS sent me a letter wanting more information since something did not look right to them. My return had me getting $500 back from the IRS. I immediately replied to the letter, and gave them the info they asked for. I have not received a response back yet, but since that time, H&R Block has had 2 more software updates.

Hi, I had a terrible experience with H&R software that I purchased a few weeks back. I tried everything but it upload correct data, I tried both importing the data and manually entering it and eventually reached out to helpdesk, they told me they will escalate it to tier-2 and they will call me back in 5 business days and when I didn't get a call in 7 days I called back I was told that due to tax season that time frame has increased to 11 days, and I argued that yes it's tax season and that's why I want my problem to be resolved as well.

While the software is pretty intuitive and easy to use, there are some notable downsides. First, the tax help is terrible. I used to use TurboTax and, at least until I stopped using it 6 yrs ago because it was getting too expensive, it had much better advice & support. Second, this is the second year in a row that I've run into weird technical issues. It's weird because I used it for 3 or 4 years in a row before that without any glitches. I'm not sure what they've done behind the scenes but clearly, their technical team is dropping the ball. I WILL NOT use H&R Block for this reason when I file my 2023 taxes.

H&R Block is dealing with some major server errors this tax year with their online tax prep services. I've used this service for 6 years. This year, it has been impossible to electronically submit my taxes. The process is lengthy with extreme server delays. After I submit my taxes, I get the same error message. I've tried to submit our taxes on several devices (computers & phones), and several internet connections. Each time, it's the same error. When we tried to download our files from the site and we get a notification that the file is "corrupted" and unable to be downloaded.

Terrible experience with H&R Block. Spent considerable time troubleshooting bugs in the software (esp. issues with how they handle investments and foreign tax credits). Finally was able to file and Federal return was rejected immediately. I contacted support for help and was asked to contact IRS instead. Asked for a refund on the price I paid and was rejected. Disputed the charge through Amex and won. Won't do business with this group again.

I Have been using them for 9 years.. After 2020 my taxes were withheld when I called them to ask what was going on.. They got an attitude and refused to answer me. They had no problem taking their fees out of my state refund while my federal was being withheld.. Not to mention they don't give any discounts or incentives to long term clients. Being a single self employed mother I find it absolutely ridiculous that their fees jump around so much. Paying 553.00 to have them done in 2020, And last year 520.00. So this year I decided to go with a program of those of low income to see my refund.

Hi, I first took an appointment at the store, she never got back to me, took all my documents and never responded back. I kept calling and texting her. She never got back to me. Then I went online and filed from H&R block website, then they forced me to buy $50 pro so they can sign on my taxed, now it has been so long, no updates on their website. I keep calling them just so they can transfer me to other department and then hang up. Please stay away from this tool.

H&R Block is a collection of nice tax accountants who have zero competence to write and maintain software. I e-filed my taxes in mid-February with downloaded H&R Block software after it repeatedly indicated there were no errors or problems with the return. From my end, the submission froze in IRS servers and has stayed that way for over three weeks. At the H&R end, the IRS informed them that their software created an error in my filing (a fake report of rental income, when none existed) and told them within five minutes of my submission that it had been rejected. Since that moment, my return has been listed as pending in their software and the software will not allow resubmission.

H&R Block Expat Tax Services is an online tax preparation service specifically for overseas residents who need help with their US tax filing. They has been giving me the runaround for the last 3 weeks. I asked my supposedly expert "tax consultant" 3 times, via the portal's Message Center, to give me a rough estimate of fees before starting the Streamlined Filing. I received no answer, and yet he repeatedly emails me with a system-generated message: "I'm so close to finishing your tax return, but I need a bit more information. Please sign into your account to see what else is needed. If you need help or have questions, feel free to reach out to me in the Message Center of your account." I am now in the process of engaging one of the many other professional online expat tax services to help me.

I have been a H&R block user for years and have had no issues. I have received the e-file rejection code FD-32-S1-F1040-080-02 while trying to submit my return, the fix was supposed to happen on the update of 2/2/23 and then on 2/17/23 and still no fix and now I am being told it will happen on 3/2/23. I have lost all confidence with H&R block that the fix will ever happen, I have spent over 8 hours on hold or talking to support to fix this issue to no avail. I have talked with a representative about the situation and I asked for a refund and was told to get it from Amazon, which I am unable to due to it being past the time for a refund because I have been waiting for a fix for the program.

I paid over $200 for the preparation of my 2022 taxes because the online software required me to add a “tax professional” in order to report a total of three losses on Section 1256 Contracts it did not allow me to enter on my own. Long story short, I prepared 98% of my return myself, paid, uploaded every tax document immediately for the tax pro’s review, and waited. And waited some more. After a week had elapsed and there was no progress, I sent a message to my assigned tax pro and she never responded. Another day went by, I sent another message urging her to please respond because she was holding up my filing and refund, and still no response. I placed a total of six calls to H&R Block, having to re-explain my situation each and every time, and after being promised multiple times to be reassigned a new tax pro I still hadn’t been.

I have used H&R Block for the last 5-6 years and never had an issue. However this year after completing my taxes I filed using e-file. In less than a minute it came back rejected. The rejection letter indicated that the issue was with form 8962 (a calculation error). I inspected the form and found no issues with it. I then called H&R Block's help desk and the gentleman that took my call was just as confused as I was. He could give no explanation as to why it was rejected but advised me to e-file again. So I e-filed a second time and it was rejected within minutes.

I have been having a terrible time with H&R deluxe software not connecting to the server!! Google it and it's easy to understand. I'm not alone! They are unable to fix this and I have supplied endless information which still gives me the VERY SAME RESULT! They are selling software which has a problem and they are unwilling to fix it!!

I usually file with Turbo Tax but this year some things have changed for me with refund advance and I really wanted the advance. I heard H&R Block offered it. I had to file in person or remotely to qualify for the advance. I understand why now. Anyway after 4 hours of waiting to get started, now comes the best part. It cost me 419 bucks to file. Normally I pay 39 bucks with Turbo. I thought well I need the advance so I did it. Lady did not explain that it goes by your credit score and bam! I was denied. I lost 419 and did not even get the advance. Never Never Never again will I ever file with these guys. I'm pissed. I had a w2 with nothing special. 419 is insane compared to 39 bucks. Ugh.

I have used H&R Block Premium Tax software for years. I filed late this year and was paying close attention due to the losses our business took and noted the amount of tax owed based on my taxable income was being calculated incorrectly (29K of taxable income and I owed less than $100). I contacted H&R Block and they provided an updated version of the software that did not fix the problem. No one seemed to know what to do. I have not seen any other complaints about this. Ended up filing a paper return to correct the issue. I would think H&R Block would have some avenue if a bug in their software is detected, someone could email them to let them know and respond. The phone people do not know how to handle this.

Comments are true. Don't jump into this mess. All one expects is a tax preparer to prepare some basic returns. Until this, and that, and one thing after another and then you end up somewhere between stuck and lost and nobody is there to answer the phone.

I thought it was smarter to have a Tax Pro help me with my taxes this year. I was wrong. She wasn't thorough and disregarded an issue I brought up to her four times. Instead of getting a refund, I ended up paying $3200 in taxes. I contacted customer service, and my case was escalated. I submitted an online complaint. No one followed up with me. I had to review my own taxes, amend them and send them in myself.

No mention of this issue when you buy the software. And customer service sucks. Good luck trying to get a refund.

I had H&R Block file my taxes which cost $600 which was about $200 more than usual because my previous tax person didn't do them on time which cost an additional $1,500 in penalties from the IRS. Afterwards they completing my taxes which if I'm still having the IRS and Colorado saying I still owe them money. My taxes aren't done. H&R basically ghosted me as I received additional tax payment request from Colorado and the IRS. This office didn't response to messages left and just now replied with a generic email after two weeks of trying to reach them through their messenger. I would find someone else to do your taxes 'cause they are horrible.

Switched from TurboTax two years ago. This year decided to pay for the tax pro to make sure everything is correct. The pro who was slow to reply. I thought it was tax season maybe she was busy, but that was ok, filed with no problem. After a few months received a letter from FTB saying that I owe taxes. As far as I remembered I paid them through the portal. The portal has no info on transactions, etc. It just has a banner saying something like "Congratulations, your taxes have been filed!". First time I see a portal where you pay for stuff but cannot see your transactions.

I filed my taxes and I set up my refund to be direct deposited on to my debit card. They refused to put the refund on my card (GO2Bank) and they returned it. I've talked to the IRS and they've told me that H&R Block has my refund check. I filled out a form to have my refund put on my H&R Block Emerald Card. Then I received an email saying that the funds were disbursed as I instructed. They have not. Every time I call the 888 number for H&R Block, I'm given the run around. My local H&R Block office they are avoiding my calls. I should've received my tax refund 6 weeks ago, but I still don't have it. I've used H&R Block for many years without a problem, about 12 years, but this year, they act like they have no idea what they're doing. They are constantly lying to me, giving me the run around and being of no help at all so that I can get my refund already!!!! This is the LAST time that I use H&R Block!!!!

The people are sweet, however they're not always experts. I filed in person for 2021. The person said I was getting a refund for $2,200 and the fees for filing with H&R was about $300. The IRS said that I filled out a form wrong and made adjustments. The IRS said my refund was $1500-$300=$1200 which I actually got. I thought it would have been cheaper to file with h&r but that's more than the personal accountant/company I've used. I will never do in person option again, nor would I ever recommend them to anyone!

H&R Block online has chosen not to include Form 348 in their standard available forms (it has been around for 10 years). I received a pop-up saying that to add the form I needed to have the taxes sent in for a tax review, an additional $60. Begrudgingly, I agreed to have the forms sent for tax review, I notified the reviewer that I needed the form added. The reviewer took two weeks to get to the taxes and neglected to add the form issuing them back in ready for submittal. I will never use H&R Block again and would recommend others to proceed with caution.

I was charged all sorts of fees for them to file my returns incorrectly. I hired an accountant to review their work and finish the remaining returns. The accountant told me that not only did they incorrectly file my state returns, but we will have to amend my federal return. When I called for a refund, they told me that this was my issue.

I've used H&R Block for decades. My email contact has never changed, and they have my correct phone number in their system. So why, when I hand delivered all of my documents to an HR Block tax rep on March 3rd, have they failed to file my federal and state taxes on time???? I called a day before the federal filing date to check the status, they said they were working on it and would call me soon. No call, deadline passed. So I drove 20 miles to the same office to inquire. Very poor response from the office manager, saying they still had a day to file the state tax on time, and that they had given my file to a different tax rep, but that she was at her doctor's at that moment because she has a serious illness.

I filed my 2021 tax return online with H&R Block this year. I needed a form for the covid disaster and I was instructed by the H&R Block program to allow their account to complete the form for me. I submitted my tax return to their account and my tax return was returned completed and signed off by their accountant with a large refund and no form. When I asked the accountant about the form I was told she "didn't know I needed the form". I find this unacceptable especially when the program prompted me to answer questions resulting in the need for the form. I resubmitted my tax return to the account and it was returned with the necessary form AND a large IOU to the IRS! The difference between the two tax returns I received was almost $4000.00! I will not be using H&R Block again! Also felt the cost for filing could have been more competitive.

Major glitches in the software and the inability to file my state. Incorrect information was also imported from the previous years. Their customer support is non existent and unconscionably bad. It has been over 8 hours over the past few day and counting and still no help. I am put on hold for over an hour and then the call drops. When I reach someone they give me a case number and promise that an escalation team will call. They don't. I 've been waiting 4 days. When I do get through to an escalation team myself after hours of waiting they put me on hold and then drop the call. I cannot file my taxes. I am going to have to get Turbo Tax and start from scratch. Never again. Their customer support is non existent and unconscionably bad.

This service asks automated questions, many lead to more and scramble the answers to create a mysterious return. You are rarely able to see what they’ve done or why. I was forced to buy a CPA review which enabled me to interact with a person who did explain, recalculate/fix automatic results, but I still needed to suggest more reasons to reduce taxes which worked.

Have used the online deluxe version for years and has been wrong several years in a row but eventually goes through usually costing us more than they project as it doesn't catch much. For the 2021 taxes, we filed and then received a rejection. Contacted them and they have no information but are welcome to print and mail to IRS. No refunds and then they ended the chat when we asked another question. Disputed the charge and refiling using another online product. Never again and should have known better.

Unless you have a very simple return, This tax preparation software continuously wants you to upgrade or "chat" with someone.... at an increased price. The "free" version is only worthwhile if you have a W2 and nothing else! If you have children, don't even bother. This was a total waste of time.

It does not tell you upfront that you cannot pay what you owe with a credit card. Online chat is worthless because they don’t know what they’re doing and told me I should just print out and mail my returns for federal and state and send a check. Not worth the money I paid for the Deluxe Edition.

The software contains a glitch for Schedule C filers. I have been told numerous times the glitch would be fixed within 5 days, but it has been over 2 weeks and there is no fix. The company should have the software working perfectly by late March (2 weeks before the Apr 15 tax deadline), but they are still having major problems. Go with TurboTax!

Their online system offers the MOST HORRIBLE service one can ever imagine! Their website and online account are terrible, full of bugs and errors! Every other online form they have does not work and gets stuck! I booked a virtual appointment to file my taxes, they simply did not show up and no one ever responded to numerous messages and phone calls that I made to see what's going on. Absolute disaster!

I chose to use H&R Block premium package for filing my taxes online this year. It took me less than 2 hours to complete and upload all the information into the program. It should have been a fairly simple return. I submitted my return for review with a tax professional a week ago. I received a welcome message from a tax professional and a request for a document. I replied and submitted the document. I have not received any other communication since so I sent a message through the H&R Block website 2 days ago asking if there were any issues and have not yet received a reply.

Doesn't import Charlesschwab data and they refuse to refund their software price. 45 minute call wait time, many hang ups and disconnects. No one knows what they're doing and supervisors are never available.

For the second year in a row I have used the online tax software from H&R Block. My returns are not complicated, but for both 2020 and 2021, the IRS rejected my e-filing due to a seemingly simple matter. They rejected my e-filings because they state my Adjusted Gross Income from the previous year does not match their records. In both cases, I had my previous year's return and I made sure that the AGI matched perfectly. Last year I even got a transcript from the IRS to ensure I had the number correct. I just called the H&R Block customer service by phone and here's what they told me. "I guess you'll have to print and mail your return"!!! How helpful is that, especially when I'm getting a substantial refund this year? I'll never use this software again, and I hope anyone reading this won't either. Henry Bloch should be spinning in his grave....

I've been using H&R Block for 6 years and the website experience has gotten much worse. The 'new' H&R Block tax filing system is full of bugs - the same page keeps refreshing when I log-in. I was assigned an online tax pro, and it seems he filed my tax return, but in my account it's not updated and still showing that my return has not been filed. Please invest more in fixing these bugs in the site - it makes me feel completely left in the dark about the status of my tax return. I've called support and they're not able to see what's happening with my account either.

Probably not a review for everyone. I have over ten properties and cannot use h&r block as it cannot save and reopen my return once I get to a certain point adding data reloaded program and upgraded from deluxe to premium and put data in several times! Spent hours on hold and talked with various agents who are nice enough but unhelpful. The return will not reopen once a lot of data has been added, it seemed to be fine until an upgrade/update around the 10th of February.

Since I used for 2020, I logged back into H&R Block and input all my data, including uploading Schwab 1099 forms. I was shocked to see that on less income than last year, when my total tax bill was about 4,000, this year Block calculated it to be 41,400, including $39,000 in Alternative Minimum Tax. (My total income, including Social Security, is less than 80,000.) There was no way to see how this crazy calculation had been made without paying for the program, and then printing out the forms. Once I did this, I found the program had for some reason inserted the total of my long and short term Capital Loss carryovers on to the AMT worksheet, and came up with the crazy $39,000 in AMT. Took me another week, four phone calls, and literally hours of wasted time to get a refund. Writing this as I wait for a representative to speak to. DON'T WASTE YOUR TIME OR MONEY on HR BLOCK software.

Originally I filled out the 2021 1040SR IRS editable PDF form and used the 2021 IRS Tax Tables to find the tax on my taxable income. I then used H&R Block online program to verify my results and hopefully e-file my return. All the results via H&R Block supported my results except for the amount of tax on my taxable income. H&R Block was lower which made my refund higher. It was only $17 but I do not want any discrepancies in my IRS returns!! I then contacted a local H&R office and found out they offer a free “Look See” service. They reviewed my 1040SR 2021 IRS filled form and said it was correct. I asked them what was the tax on my taxable income and they confirmed what I obtained from the IRS 2021 tax tables.

Most disrespectful, useless and frustrating tax services. I had TERRIBLE experiences with both in person and online resources. In person: I had an appointment for in one of their offices at 2 pm. I was there at 1:40 pm with my wife and kid. Customer service was terrible. After 20 minutes of waiting, a lady brought me a piece of paper asking me to write dow my FULL SSN. That was the most sketchiest thing I’ve ever seen. I asked her twice if she really want me to write down my SSN on a flying piece of paper? She said, "Yes. We just need to verify something." 2 pm, 2:15, 2:30 still waiting. I decided to leave because my baby was sleepy and he was crying and acting up.

I've been using H&R Block tax software for 8 years. This is the first year I have not been able to file in a timely manner. The software keeps telling me I have an outdated worksheet. Note I said "worksheet," not "form." I've done the updates, and it's now Valentine's Day and I still can't file because of the worksheets. That said, I like the software. It's easy to use, though my taxes are pretty easy, even with a small side business. I can usually have everything entered in an hour. By then I'm ready to file...except for this year. I've been ready since January 21st, and it looks like I need to wait another week for the next update.

I switched to the H&R Block online software a few years ago and was loving it, but 2021 was a disaster. I completed my taxes but it kept insisting I owed thousands of dollars. It was counting a Roth IRA as income, but I couldn't find any way to change it. I finally just went to Taxact.com, paid more, and got it done correctly. The online site has gone too far at shielding you from forms so that I couldn't just check a box to check it. TaxAct did the same but asked me the right questions.

The professional I booked a 30 mins phone appointment with just hung up on me after 10mins! What a waste of time. I will never use H&R Block again. I just wanted to know if there were any credits I can take advantage of and if it made sense for H&R Block to take on my return. She was incredibly rude and didn't seem to want to be talking to me at all. Then she just said she had a client and hung up on me. She should be fired. Wildly unprofessional and discourteous. I did not deserve that one bit. You should be ashamed Roseann **. Because of you I will never use H&R Block again and will post this review everywhere. Unbelievable. H&R Block #Roseann**IsTheWorst. She works out of the San Diego Office on Regents, so avoid that office.

I have been using Block software for over a decade without problems. This 2021 H&R Block Deluxe software is unacceptable and loaded with poor customer service and forms that are missing or don't give the correct result. The IRS worksheet that determines the portion of benefits that are taxable (but does not have to be attached to the return) is not functioning on this software but works fine on TurboTax. I cannot reach a live human on chat or by phone. After waiting on hold on the phone for 20-30 minutes, the call gets dropped on both my landline and cell phone.

If you are a nonresident alien like me with F-1 visa, this company might be the worst one. Your federal refund will be maximized by applying deductions which are not eligible for nonresident aliens, and you might not be able to even notice these things, unless you compare tax documents prepared by other companies, line by line. If you have tax record issues, you would have some issues, when you apply for green card.

I'm purchased and downloaded H&R Block Premium Software to do my 2021 taxes. I have already encountered 2 issues with the software and it's taken me multiple calls to be able to finally reach someone who has a clue on the issues I'm seeking assistance with. It's taking 30 mnutes or more to finally reach support when attempting to use both chat and phone call support. H&R Block software may be good to use for simple returns but not when it comes to rental properties or a lot of stock trading. I sold my rental property in 2021 and it has been a nightmare trying to file the sale of this property using H&R Block software. Bottom line is that the software is not very intuitive and I have encountered multiple issues with the software.

The IRS form for SSA worksheet was not approved by the IRS. This is to be fixed in an update, but H&R Block does not know when. So as of 2/6/2022 I cannot efile because of this problem. This prevents me from me getting my refund ASAP.

The charge to prepare my super easy return $115, is ridiculous. I planned on filing it myself but desperately needed the $ from the refund so I wouldn't be evicted from my home. Really **, you shouldn't charge people to be humiliated, seems a rather cruel way to run a business. This past year has been difficult for many people & devastating for many others, losing loved ones, jobs, homes, all sense of safety & security wiped out. H&R Block should care about the communities it's servicing & not be so goddamn greedy. Your shareholders should survive without GREED & GROWTH.

I have used the HR Block self-service online tax site for over a decade (paid version) and have always file Married - Jointly. I am experienced with taxes and did not have a tax question. There were tech issues with the site when doing my 2020 and 2021 taxes. The only available help was an online chat, which is no good when trying to resolve site issues (in case the browser has to be closed, cleared, reopened, etc.). HR Block needs to have tech support ability to screen share in another browser. Their tech support in India tries to help on the chat, but it is woefully time-consuming and frustrating to try and fix an HR Block website problem with these folks.

I purchased Block deluxe + state tax software to do my taxes. It is a download to my computer. One of the forms that I need, 8915 F, is not available/supported by the software. I called Block's help center and was told that the form is not available in the software that I purchased but I should call an office and they can help me. I called a local Columbus office. The Representative that they had the form available in their software. I would need to have them do my taxes. It will cost a minimum of $190. It could be more depending on the complexity of my taxes. This is not a best business practice.

I spent a whole day preparing my tax on H&R Block website. Needed expert review which was "not available at the moment". They downgraded me automatically to Online Assist which didn't work. So I decided to remove it. The phone robot said it would delete all my filings. I called customer representative to remove the non working online assist from my bill without deleting my input but the lady deleted everything then apologized saying that her screen didn't give her the option to keep my inputs. I believe this is way to coerce people into paying for options they don't want.

First off, the system will not allow me to give a less than one star review. H&R Block is horrible when it comes to issues. I have been stuck in a nightmare situation for three weeks trying to get a mistake they made resolved. I have documentation and proof that it was their mistake. I've called their helpline, sent messages to the Tax Pro, and scheduled in office visits. The Tax Pro never responded to any of the messages, one office visit they didn't even show up for and never followed up, and every time I try to call the helplines, it says that all their agents are busy and drops the call.

This is the second time I've attempted to use HR Block. I had to cancel one account because nobody knew who owned it, nobody could access it and my tax information had been waiting for 5 weeks and nobody would return calls or messages. Now, I opened a new account, uploaded my tax information and no response to messages for a week. They are absolutely horrible and forget about calling their toll-free number, they can't do anything but send messages to people who never respond.

First.. I have used H&RBlock for over 5yrs. Every time I call it is a 30+min wait. When I call no one can ever help. They give you another number to a group that can't help and they send you back to the first group. Documents? Never expect them to give you a receipt of your payment to the IRS. They say you have to call their payment processor. Really? I filled out my personal banking info on the H&RBlock web app and they say they don't have a confirmation of that? PATHETIC. Don't use them. They continue to get worse year by year.

Extremely poor website and phone support ... can’t find much on the website and have waited over an hour at least 10 times in the past 6 months on the phone with no one ever answering. Phone wait has loud annoying music then so very low volume women groveling about something - alternating. Says call will be answered in (then drops silent). I can only assume H&R Block is falling into the pit of bankruptcy ... with such poor and never updated services. Always the high call volume excuse --- this just means you are no good at managing your call system which translates to a negative impact on the perceived quality of your products. After 2.5 hour wait on June 7th (tax filing was 5/17) go someone from India who could not answer my question and gave me cookie cutter 6th grade answers. Software is ok 3/5 if you really know what you are doing.

On 2/16/2021, my account was charged $157.98 from H&R Block. This was an amount that I was quoted that I would be billed if I filed my 2020 taxes successfully through their company. The problem is that I did not end up filing taxes with their company and used another company to process my 2020 taxes. Despite this, I did not receive my money back and was wrongfully charged the $157.98 for services I did not end up using. It took a couple of months before I saw this charge, but when I did, I immediately contacted H&R Block on 5-9-2021. I was relieved after speaking with “Margareth I.” who apologized and assured me that I would be refunded within 3-10 business days. She provided me with case# 05479482 as a reference.

WOW. They take on more customers than they can handle and then just...without telling you...don't bother to do your taxes and leave you in the lurch. We wasted 2 hours with Gail and left all of our paperwork with her. She assured us she would call us shortly once our taxes were done to review them with us and get them filed. 2 weeks later and they were still not done. I left 3 messages and sent an email, with no reply. Nobody in their office picked up the phone either. Called corporate who assured me someone would call me at 6:30 that evening. No call.

Last tax year we had a death in the family and had to use the deluxe version for our taxes. This year when we selected the free software, they waited until we were done inputting our taxes, several hours invested, and then charged us again for deluxe. Apparently, once you use the deluxe, you are automatically charged each year until you asked them to delete your account completely from their files. How many people do you think they'll RIP OFF with this this year! By the time you get to the end you are so tired of dealing with taxes, I bet most people just pay. I'm sure they're counting on that.

I am currently on hold after a woman, named Cynthia, gave me extremely poor service. I have been on hold to speak to her manager for quite a while, and she put me on the Spanish speaking hold line, so I have no idea what they are even saying. She was patronizing me before putting me on hold, on the phone she would not let me finish my sentences. If I tried to say something she would talk over me saying the same information over and over (and that all these other customers are experiencing the same thing - even though I was never ever able to tell her what the website issue I had was). I did try to ask her to not interrupt me for a second so I could get my question out - but she took that as me needing to talk to her manager - now I have been on hold for over an hour (with spanish only information being repeated in my ear).

Do not purchase! The downloaded file will not load. After two tries and hours waiting on hold a rep tried to transfer me to a 'software' tech. Two different calls. It went click and then gone. I still have no software to do my taxes.

Ridiculous that you select one package at the beginning of the online tax program, then get to the end and the premium shows - So you think, ok...mistake...let me downgrade....then you find out your info won't transfer IF you call and ask for a downgrade - after waiting 25 minutes on the phone. This is the WORST case of bait and switch I have ever seen. And it's not like you don't know at the beginning which one you want to use...Premium was if you had a schedule C or rented out property...I knew I had neither so I chose the lower one...although they will question you about choosing the incorrect one. STUPID STUPID STUPID.

The 2019 software worked correctly and allowed the subtraction of military retirement pay from AGI. The 2020 Premium software won’t allow it and therefore makes your tax liability higher. Their Chat line rep said wait for an update but the website says no update is planned for the Kansas software.

H&R charged me $70 to not file my taxes, then I ended up filing with a CPA. They refused a refund, then told me to file elsewhere. I have been on hold for an hour, after I was told I'd be transferred to a supervisor promptly. I'm still seeking a refund for this, and will likely seek other means to submit my returns than H&R in future years.

I made a virtual appointment with a tax pro. I uploaded all of my tax documents. Now H&R Block is unresponsive about how much they are planning to charge me, I'm getting conflicting information about whether anyone is actually working on my taxes. I’ve spent hours this week waiting on hold, scouring the website and messaging my tax pro. No one answers. I understand it’s tax season and people are busy — but this complete lack of communication and transparency is unacceptable.

When filing 2019 taxes in a local H&R Block office, I didn't have my routing and account number handy, so I agreed to take an Emerald Card. The tax professional, Mary **, told me that it was just like a debit card, and that I'd be able to transfer all of the money from the card into my bank account at my convenience. This is factually incorrect. Not only was the Emerald Card declined at multiple places where I tried to use it, the largest amount that can be transferred at any single time is $500. Eventually I got all the money off this card, then tore it up, happy that I would never use this card again.

I have used H&R Block for years and I could not be more satisfied. They have always gotten me the best deductions available and gotten me the best refunds that I could ask for. I would recommend H&R Block to not only my friends but also my family.

This company does a fine job and I've used it the past three years and have never been audited or anything like that. However, only the very basic basic basic filing is free and you don't know that your filing's price until the very end and you don't feel like you have a choice to deny paying whatever arbitrary fee this company imposes. I think that's deceptive.

I have used H&R Block for the past 5 years. I was a former Turbo Tax user but the software price became insanely high therefore the switch. Our tax situation has changed drastically in the past 5 years. Yet the transition with Block has been The past 2 years I have used the free version and have been pleasantly surprised by the of then simplicity using the program but a quality end product.

Had my taxes done from last year 2019. Went because HR Block are supposed to be experts. I received a letter from the IRS saying something is missing and we have rejected your return. Went back in I was charged a additional $39.00 for a mistake the experts should have known about. I went because they are the experts. Now, I cannot get help. Have sat on hold for long periods of time and never talked to anyone. Called the office that did the taxes and they have no idea what is happening. At a loss at this point.

H&R Block e-file was an amazing experience and very easy to follow. I was able to follow every direction and if I did something wrong it would walk me through on how to fix it. I would recommend this service to anyone. It is easy and great for the price.

The tax preparers were very courteous and professional. There was a discrepancy which caused us to lose money and we had trouble getting help because the main offices in this area close after tax season. There were branch offices open only at certain times of the week. I persisted with the company and talked to corporate. The representative who called me was very polite and professional. In the end they refunded our filing fee.

So easy to use- advertisements are annoying but the product was great- I used it last year as well so I was lucky that my info did auto populate in many sections. Seemed to pick up the deductions I could take.

I used the paid online service and it went well. Docs were easy to upload & my taxes were done quickly by a pro. It cost $179 & I found out later that I could have used their software to file for free. I paid twice in taxes for 2019 than I did in the last 8 years, but that's not their fault. My advice, use the free service unless you want a pro to go over your taxes for peace of mind.

Their online tax filing is OK. I had switched from TurboTax online a few years back because TurboTax wanted to charge me for some extra form but H&R Block did not. But it seems like they're both bait & switch when it comes to filing state returns. They advertise free filing, but then after you finish the federal, they hit you with charges to file your state return!

If you get health insurance through the Marketplace you are required to use Form 8962 to file your income tax return. This year H&R Block does not allow you to use their FREE service if you need to file Form 8962.

Really it was pleasure for me to work virtual with this software and expert ** (from the office at 6448 Platt Ave, West Hills, CA. My tax return including for State CA was ready for less 15. ** has a good knowledge and experience. She is a excellent adviser and did GREAT job. And after one day IRS and CA FTB accept my taxes.

H&R Block is very good w/ taxes and they are very thorough and work within the IRS guideline to get you a good amount of money back. All the employees were and are very accommodating. H&R Block is very good.

I've been using this software for years. Switched from TurboTax at first because of the price difference. There was a learning curve at first, but I think HRBock software is simpler, though perhaps may or may not be as comprehensive as TurboTax. I have no reason to switch back though because HRBlock fits my needs and still is cheaper.

I have been using the software for over 20 years without an incident. Software is easy to use and has all the latest updates. It also asks some questions that you might have thought about. You are able to file five free returns at no cost.

Over the past few years the online program was simple to understand and easy to navigate. This year, because of tax code changes and stimulus packages, it seemed a bit more confusing. All in all, very accurate and secure.

I have used H&R Block for the past 5 years and I am very satisfied with the service. I opt to pay the extra $29.95 and have access to my last 7 years tax filings. I always get confirmations when my tax filing is accepted by the IRS and I do not get an excess amount of email solicitations from them. Very professional and respectful company.

H&R has gotten so big that it's not always easy to get someone, but they've finally gotten back to the customer interactions needed, possibly because of Covid, but more likely because of competition. With that being said, their software is user friendly and their timing is always fast. When I do speak to someone, it's always effective and efficient.

Website is very user-friendly, easy to answer their questions, accurate and fast. They also review your return before filing it, and notify you when it is accepted by the IRS. Been using H&R Block for the last 5 years, and would recommend them to anyone needing this service.

I am VERY satisfied with my tax preparation. My preparer is also an instructor for other tax professionals. He always take the time to explain in detail what new is happening regarding taxes, and how to structure my income for a maximum return.

Have used them for many years. Excellent service, stand by accuracy, provide assistance. Friendly, pleasant and courteous. Some of their software needs improvement. Though I have nothing to compare it to.

This tax software is easy to follow and asks comprehensive questions for your initial federal and state tax run thru. I had more difficulty going back to add a form that I forgot. The search option was not as flexible as I would have expected. Ex. I tried to search on the 1099-div form. That’s the title of the document I received from the business. But, a search using “1099-div” was a failure. I actually had to change the search to “1099” and wade thru the options. In addition, I had a problem using my AGI. Do not know why, but would have had to pay to find out.

I am using H&R Block for the first time in years, and I have called customer service multiple times for an issue. After waiting inordinately long on hold, I reach someone who then hears my issue and transfers me to... no one. I just sit on hold with no announcement on the anticipated wait time. I wait and wait, and no one answers. What an awful customer experience!!! TurboTax at least answers their phone calls. I cannot state enough just how AWFUL this experience has been.

First time user of their tax download software. No live tech support. Cannot download state. Charge multiple times on credit card. They said it will take 10 days for them to refund, making interest on your money. -:(

After receiving multiple emails with special promo prices, I purchased the downloadable H&R Block software, Deluxe version. So sorry I purchased. Never, ever again. No chat available, 4 hour hold time one day for help and was transferred 3 times, 2 hour wait time the 2nd day. Company lies about help available. Online help FAQ very, very poor. Couldn't access my return to complete. Multiple glitches in their software. Finally was able to access my return by going into my applications on my PC from the Start search bar. If I went into my return from H&R Block return icon on my desktop, continually told me I had to download updates. This happened 5 times one day. When I was finally able to reach someone at their Helpdesk by phone, was told it was a problem with their software. Of course no online Chat available, even though they have an icon that shows "Chat." When the user clicks it, nothing loads - so no Chat.

I used this service in 2020. I'm checked repeatedly on their site, and it shows my federal return is "in progress" 10 months later, and my state return is "not found." My state tax franchise board has no record of my 2019 income or tax status. I never got my returns. Totally messed up my taxes this year. I did it in March, and now I got penalized for supposedly never having done them. Worst experience ever and this stuff is important. Worse of all, if you wish to call their customer support and ask for help, they force you to pay!! Terrible, terrible company, product, and service.

2019 H&R Block tax program guided me to Ohio State Lump Sum Credit of $1,002.00 and ended up with a $200.00 refund. A few months later I receive a Variance from the Ohio Dept of Taxation saying the proper amount for the credit was $250.00 and I owe $372.00 instead of the refund. Talk with many H&R Block employees on web, phone, and three H&R Block local stores. They could find nothing wrong with the program and did not refund like their guarantee says 100% satisfaction. Have to read the fine print. Cost of the Deluxe + State Tax Software was $37.42

I would highly discourage anyone from getting their taxes done by them. H&R block was not upfront in anyway about tax prep fees, nor in the way they handle getting you your refund. When asked what the price would be when I made the appointment they told me $125 for a single income couple. It was only half way through the appointment when my wife noticed a few chart shoved under a computer base and read it, that we found out, if you are filing jointly with kids it's $169, then $45 for each child credit you claim, then another $45 to claim the earned income credit, then $39 to have them take the fees out of your return and you can't have it deposited into your account.

Charged a lot of money and didn't tell me about deductions I was eligible for. Worst tax prep I've ever had. Would recommend you use ANYBODY ELSE. Was talked down to by representative. Rather than explain things to my wife and I, talked down to us like we were children.

I have used H&R Block to file my income taxes for years. I have not used any other company. My mom and my husband were a faithful customers as well. In 2020, I filed my 2019 income taxes in March because I was waiting on a document to be mailed to me that I needed for my taxes. Everything was going fine and the IRS supposedly, according to H&R Block, accepted my tax return. I heard nothing back from anyone. I then got a letter that there would be an adjustment to my income taxes because these documents were not sent, I thought nothing of it because said document was attached to my H&R Block documents.

I went there for some questions and probably check for what documents are required. They end of putting me on system and next thing I know is I have to pay them $120. I said I am gonna file today still they said I have to pay so I filed it instead.

They intercepted my stimulus knowingly I have direct deposit. They skimmed $20 for their own benefit of the scam. How many other people have been part of the elaborate scam. They predicted a bad year for themselves and used consumer information to grease their own palms.

This so-called tax preparation app generated a tax return so badly flawed that if it had been audited the IRS could have easily alleged criminal fraud. It failed to report IRA distribution and pension income and left both line items on the 1040 form blank. Its queries about estimated tax and tax paid with extensions are so confusing that it generated an error that would have cost me multiple thousands of dollars in Lost refunds. It erroneously doubled my self-employment income and would have caused me to pay a self employment tax twice as much as was correct. Stay away from this nightmare.

This is entirely too long of a story to completely detail, so I condensed it down. The first time I went into H&R Block The IRS ended up sending me letters and thankfully I had "purchased" their peace of mind protection, because I was told without that I'd have been on my own. Fast forward to this year. I went into the office to have my taxes prepared, I had a form from my student loans but they were put on hold because I started school again so I ended up only paying $10 in interest. I asked if I even needed to file that form and she shrugged and said "I don't know I'll just enter it and see what happens".

I paid extra for a "tax pro" to review my taxes. She has on several occasions said that she would finish my taxes that day or the next morning. I haven't seen anything and she doesn't respond to my emails. The company doesn't answer their phones. There's only a recording saying that they have a high number of calls.

Was told I had to pay 100 bucks because I had an HSA. Paid the money and at the end of it all there was no option to get on a payment plan for state tax. Why take my money before I am done filing? Zero guidance how to handle state tax penalty. Will never use H&R Block again.

I’m a business owner and I went to H & R Block for help with my business taxes. Mirela took me from another person, left me sitting for an hour and then gave me the tax forms and made me fill everything out at home - I prepared my own taxes for her!!! On the areas I didn’t understand what to put in, she got angry with me and was giving me dirty looks. I was supposed to be getting $4,000 back from the IRS but she said she wasn’t going to give me the credit and I had to eat it- because she refused to verify my documents. I had everything with me and she refused to review it and said that the IRS doesn’t like giving refunds so I’m not allowed to get any of my money back from my expenses. I received a small refund for my personal taxes and she made me give it back to the IRS.

H&R Block online Tax service is such a farce... I started and had questions. Started with free. Then told if had questions would cost $70.00. Spent 1 hr on phone and she could answer my questions! Then she said didn't know how to print out conversation. And told could have Taxes checked for another $9.00 ad could call H&R Block. So far been on hold over 1 hour and being told another 50 mins. but this started at 18 mins holding. Told would be 60 mins. Did that for a while. Went down to 50 mins after 51:03 mins and still keeps saying that on hold. 01:04 and 5 sec and still being told another 50 mins. Not paying the bill for nothing and no help. Please don't waste your money...

These guys are absolutely the very best! Making sure I could get through school I owe H&R Block everything. Giving me the opportunity to pursue my dream as a United States Air Force Pilot, H&R Block I support you! The Team here at Store ** was great with me for taxes and got my return done on the same day, and the management was super helpful. Going over all of my concerns they made sure everything got done right. Thank you again guys! Sincerely, Sebastian **

Without even asking me any questions, my taxes were ready for review within a day. They were completely wrong. Wrong filing status, included my husband's income but had me filing as single. Made it look like I owed about 3 times as much as I should, as well as penalties. I then explained the errors and it was re-done, again with mistakes. Again they asked me no questions about myself. I’m not sure how they can get all possible deductions without asking me anything. I have now asked for another tax pro to look it over, but I have no confidence left in this service. The “pro” supposedly has 20 years of experience!

I filled everything online and did all the work. No one called to support me, just received an email that it's approved and I can go ahead and file. I called and stayed on hold for almost an hour at least 4 days in a row, no one really looked at my filing and helped me. My filing amount actually did increased by 10% after I received approval email from HR Block. Terrible experience. Save your time and money by using other sources.

They charge you more every time you enter information. The "professional" that is reviewing my taxes has no idea what she is doing. The 3 day review period is a joke, it has been almost 6 weeks and she still can't figure out my HSA form. This is ridiculous. I cant even get a hold of a customer representative, the wait is over an hour! I wish I could just get my money back.

I have been working to get a digital copy of my last year's taxes for eight weeks now to no avail. Multiple problems and lock outs on their website caused my case number to be escalated multiple times to various teams. To get help, a person in need must be available to take their call at any hour or your case is dropped. My work does not allow me to answer during work hours. They said they emailed me; they did not. No time estimate is given to me as they said that getting a digital copy of my taxes is a free service; I need to wait on them. Excuse me. I did pay to have my taxes done and getting a digital copy is not an extra charge. It shouldn't be 8 weeks of trying to fix a technical glitch in their system. I asked the team if they were the customer would they choose to do business with H&R Block next year? I don't think so.

We used the 2019 Deluxe federal software and filed(?) electronically. The IRS never took the money we owed from our account and H&R Block could not tell us whether the filing had happened successfully.

I submitted my 2019 to their so called tax pro who could not resolve issues. I paid 132.00 still I didn't get the devices not performed. Finally I got this from their field offices. Paying 334.00. Which I should not have done. Their field tax pro said she cannot do anything about it. That it's two different ways things are done although it is same H&R Block. I am sick and tired of dealing with their BS.

I went to the IRS website to file for my stimulus check. I am a non-filer and used that portal. The next day I received a letter from the IRS that I was not eligible for a stimulus check because someone had claimed me as a dependent on their taxes for 2019. I asked the only person who I thought might have done this. He admitted he did add me as a dependent. I asked him how he got my ss#, he said H&R Block advised him to add me as a dependent and that they looked up my information and added me to his tax form for him! Unbelievable! What gives H&R Block the right to add me to someone's tax return without even notifying me that my ss# is being used!? Now, the person who did this is wrong too for not telling me, but had H&R Block not advised he do this and then just added me without me even knowing I wouldn't be here writing this! Unprofessional and downright wrong!

H&R Block screwed me on getting my Stimulus Check by not sending my bank account info to IRS, they create a 'virtual account number' & process your refund. This means I now have to wait until Sept. to get a paper check. If they had told me this upfront I would not have used them, now it is too late. Do not do business with these liars.

After being a faithful customer of H&R Block of many years and using their tax software this year I paid to have one of their tax professionals review my taxes before submitting. They signed off on what was done. After submitting both my state and federal taxes to the government, the state reported that the amount that had been reviewed and submitted was incorrect. When I reported this to the tax professional the person admitted their mistake, but no refund was offered. A claim was submitted and still no refund was offered. The claims department also admits that a mistake was made, but still no refund was offered. They refused to pay me back and did not seem to care about customer loyalty or the fact that one of their employees was in error. I am extremely disappointed by this behavior and lack of responsibility. It will be time to find a new tax service for next year.

Won't be using them again. The COVID crisis has showed how H&R Block does not care about returning customers or customers in general. We will remember how most of us fell behind on bills or couldn’t pay rent because H&R Block did not respond to a situation well. I admit... The IRS should have just rolled a system out where anybody with a SSN or TIN could enter their direct deposit info so they could ensure everyone gets their stimulus. Everybody that has a say-so in this situation has made it more complicated than it has to be. This is a crisis. And H&R Block will regret this situation when 99% of their customers go to Turbo Tax instead (including myself because Turbo Tax acted quick for the customers!). I’d rather risk submitting my taxes incorrectly by myself than to use H&R Block again.

I had been using the H&R Block Deluxe Federal and State tax software for about 15 years and filed completely documented mail-in returns during all those years without ever having any problems or needing any help. Because I no longer benefit from itemizing my deductions, I decided to e-file my return for 2019, but filed the Federal return on 4/15 and decided to delay e-filing of my Virginia State return until 05/01. My initial Federal submission was rejected by the IRS because the 2018 (prior year) AGI did not match what the IRS had on file, even though the figure had presumably been imported from the identical H&R Block 2018 software on my PC.

The claimed "easy to use Deduction Pro" valuation tool for itemizing charitable donations doesn't work. The list opens up and is longer than the viewable screen. Meaning the submit button is somewhere down below but there is no way to scroll to get to it. I used three different browsers (Chrome, Explorer, and FireFox) thinking it was browser related. None worked, how can you have a main feature of your software not even function? It's infuriating and ridiculous. It does however work on categories with short list that fit within the native screen dimensions.

I purchased the premium federal and state tax product with the worry free insurance. I have used HR Block for years at the office level and online. I tried calling to let them know about the bug in their Kentucky state tax program that the KY State Treasury confirmed as well that I am not the only one with this problem. As soon as I said I have a complaint I kept getting transferred to another extension only to be waiting another 20 minutes each time. The customer service is terrible and I would caution anyone paying for the worry free guarantee. I am just thankful I didn't get called in for an audit because the money I spent would have been wasted due to the fact you can't get anyone to help with the not so simple solutions. So to be Ex HR Block user. I would strongly suggest using another software program if you haven't filed this year and if you have to give you warning for next year.

Have used Turbo Tax and Tax Act previously. HRB is not intuitive. Lots of clicks to navigate to questions. There was no prompt to do Fed est taxes for 2020. Manually went to the page, but was what I learned from using the software & was told that by the chat person that the 2019 refund prevented me from using auto payment of 2020 est taxes!??! Strange that the MN module does allow that. No more HRB for me.

I got through my somewhat complex tax filing this year on the H&R Block Tax file website. I was in a time crunch because I needed to file in order to avoid being loopholed out of my COVID stimulus money. The site works great importing data from other financial institutions. It does everything else quite well and most of it is self explanatory. I have a refund coming plus my EIC was calculated by their site. It's all straightforward until you get to the end. I found there is no free-file as advertised. I went ahead and ordered the cheapest option from their selection.

I purchased the premium version of H&R Block tax software. I found a blatant error in the program. It links item 9 of form 8889 (employer contributions to HSA) to the W2 form, which is wrong. The form reporting employer contributions to HSA is 5498-SA. Because of the error, the only way to enter the correct amount is to override the item. If I override, I cannot e-file. The program also ignores item 9b of form 8960 (investment expenses). Overlooking the item would result in a higher tax. I explained these issues to the support staff. They were neither knowledgeable nor receptive. They basically gave me a runaround. People with relatively complex tax returns should avoid H&R Block. I found two issues, but there may be tens of errors.

I did my taxes 2 MONTHS AGO. Got a letter from the IRS saying "they're taking a closer look at my return. That it could take them up to 60 days to review it and it could go under a further review up to 180 days after the initial 60 days," WELL THAT'S **. I've never claimed anything different. Always filed the same ** way! But I decided to file with H&R Block and they beyond ** ME. I was told at the original appointment that my fees would come out of my federal taxes BUT once H&R Block realized my federal taxes would be delayed (probably due to their ** up) they decided to take MY WHOLE $378 STATE REFUND during this struggle. Well I call and of course the lady at the office claims, "No Hun. We don't take your whole refund and typically never take from the state for payments."

Love H&R Block. They rocccckkkk. Thanksss. They Sent my refund faster than any other company. I will go through them again. Thanks H&R block.

I had to contact support a few times and received excellent service. I have used other software previously but found that this program is very easy to use and the support was great. The price was competitive and even lower than some of the other programs.

It has a good feature to import last year’s basic personal information so that saved a good amount of time. Also there was very quick processing once submitted. Would recommend. Easy to use and follow.

I have been with H&R Block for 15 years I joined there team when my personal accountant retired. I did a in-house visit two times when I first joined them and when my wife and I retired. After that everything is done online. Very simple, no stress and accurate. I think you save money if you go and visit an office. Both times I went it was slightly cheaper than online. I give them five stars.

They are direct and to the point, exactly what is needed to prepare taxes, they only ask for what is needed to complete all the forms. You are charged by the form and they complete both Federal and State taxes.

HandR Block took time to listen and executed in fine fashion. There was an item we were not aware of and they informed us it could come up next year. My wife and I have social security and my wife has a small tutoring job. So every penny on our taxes is very important. H and R explained each line item in detail. I had items that were not used because they were not used. Also the Block employee showed us how business miles could make a difference next year.. We had never used a tax company to do our taxes before this year but after researching Block, we were happy to use them.

Me and my husband have been working with H&R Block for 12 years. They are exceptional. Always knowledgeable, timely, and professional. I believe the fee is more than worth it. There is no price on peace of mind.

Used online free service. Fed & State forms done in about 30 min. Filing was free. Felt they did good double-check to make sure I got maximum refund, and had all the correct information. Offer to save information for next year just a few dollars. Refund in bank within 7 days. Help was available if I needed it. I've used this for past 8 years, no need to use anyone or anything else. Awesome!

I have been using H & R Block for over 20 years and have been pretty happy with the experience. The price, of course is where I rate them the lowest since most of the time my preparation entries stay pretty much the same and many of the forms have hardly any numbers but am apparently charged by the number of forms, since the price keeps going up for less than an hour's preparation time. The customer service, preparation times are great and filing is very fast, being mostly electronic. If you don't mind paying more and want to be pretty sure that you won't be audited, I would definitely recommend using them to prepare your taxes.

I’ve used this tax software in the past, but this year’s product was disappointing. I assume changes they made were due to tax law changes, but questions asked were sometimes difficult to understand what they were asking. Customer service was no help. I took over 50 minutes to get representative on chat and then they could not answer my questions. I was transferred to, and again placed on hold with the next level support whom never came on line.

Ease of use and quick. Simple for people who don't have a lot of deductions. Able to be used by anyone no matter how iffy you are with computers. I like how you can easily upload your w2 on the site and it transfers all your information.

They did not take into consideration my long-term capital gains losses. Which increased my taxes owed by over $1000.00, that is why I do not care for their service this year. If you have to use a tax preparation service I would choose someone different than H&R Block.

Started using H&R Block software about 5 years ago. Had been using a competitor but decided to change. Had a new learning curve with this software but it almost writes itself. I have my records totaled before starting so I just have to go to the correct form and enter the numbers. The program transfers my data from last years return for me and even prints out a comparison of the two years. Just choose the correct program when you buy. I have rentals out of state and I can even file out of state return also.

I had done the online taxes for 29.99. Well they said I was getting 25K back in taxes. I was like nice but it was a mistake on their end. Now my taxes have been delay for over two months now. I will never use their service again. I should have done them myself. I would have had my tax return already. Please stay clear of this company.

All in all a good experience. Some confusion of which office had my tax forms. After that got straightened out it was good. It seems like a long process with their complicated software. Some of the employees were not sure how to use it but they knew who to ask.

Very easy to get an appointment with their office, and quick return on the taxes. I have used them for the passed several years. They explain all the details and help me get all the deductions I am entitled to.

I've been using their service for 14 years and to be honest, they're usually pretty great. I had one tax expert for ten of the years and he was always phenomenal. After he retired, was a bit of a different story. I've been reassessed for two of the 4 years with different experts now. And getting them to help is actually really hard. My files are "in a vault", "someone will call you", etc, etc. No one calls, no one reviews the files. That part really sucks. The service is fast if by appointment but be prepared that they are always behind and book appts too close together. If you can keep one expert, they can be great. Otherwise it's a roll of the die.

They really make sure that you get everything you’re entitled to without causing an audit. They take an aggressive yet conservative approach. Teri ** at H&R Block is extremely knowledgeable. They offer “peace of mind” for a nominal fee and go to bat for you if IRS has any questions. Highly recommend.

Been using H R Block for the last 3 years. It is nice that all the information is saved from year to year making it quick and easy! Any changes in tax laws are questioned to assure for the fullest refund possible. It's assuring to know if any problems I can contact HRB for assistance with any questions I may have. Software is easy to use for someone who is not computer savvy! I will use to prepare my taxes next year as well!

I like how their pricing model was not deceptive and free filing really meant free filing. Higher levels like investments required purchasing but as a college student they provided a great service that got me all the deductions I needed. It was also very straightforward and easy to use.

I contemplated paying the additional $40 for a review, we decided it was a good idea and they found us an additional $300, happy happy. And the Tax Professional who helped me was from Quincy WA. I find the HR Block online very instructive and quite easy to fill out.

Easiest and most reasonably priced service available with 100% accuracy review. Easy prompts take you through step by step process to ensure every detail. Careful to make sure you purchase your state to efile.

Love the support you get along with the program... Used 10+ years... Self employed. Includes many areas that does not affect our situation... But always comes out good. Makes you realize what is necessary and what isn’t.

My wife and I had been paying a CPA for the past 15 years or so but this year I did a study on the best tax software and decided on H&R Block Deluxe. My research paid off because for the first time using it I was amazed at how user friendly and accurate our return(s) came out. Both the Federal and State were almost the same as previous years but we saved on the driving to the CPA's office and his fees, which were rather high we thought. So, all in all we are very happy with H&R Deluxe and will be using it again next year.

This software H&R Block was easy to understand and work through. they have chat assistance that will get on there look and view the tax filing with you. They are smart and understandable people online that help you. Fast easy and accurate that work for HR Block online.. Very good software and easy to read and understand.

It walks you step by step through the process and is easy to do. It double checks to see if I missed anything and brings up things used in prior years to see if they apply to the current year. At anytime I need I can consult with one if their tax experts.

Had a terrible experience. Tax specialist put in multiple pieces of my information wrong. My refund was denied because of this and I was never notified by HR Block. Had to have my taxes completely redone.

I have been using HR Block online for many years, the price is getting higher this year which I paid $146 ($60 extra to be able to live chat to ask questions). Everything looked good, but when I was on the final step to submit to Federal, I got error message that transmitting was failed. And I can't print and view PDF file either. I talked with 5 representatives online, went through every step for 2 days, finally somebody told me it was IT issues, then I was being hold 1:20 minutes on the phone that finally reached out some high-level IT person that I was being told that their server had problem. That they were working on it. Told me to try it again later this afternoon or tomorrow to see if works. It was frustrating. I need to think about if I would keep using them for the future years. I really hope that it doesn't spend too much of my time to be filed it smoothly.

I like this product because, someone like me who is not that computer savvy, is comfortable using it. I like it because it is easier and cheaper to use than a tax preparer or CPA. I feel that it is accurately done and complete. It's easy to prepare and easy to import documents. I like that E-File is easy on this program.