H&R Block Reviews

I went to the Bardmoor location in Clearwater Florida and was lied to from the minute I walked in until I left, they wouldn't tell me things up front. It took over four and a half hours to do one tax return. I had three of them and then she told me they're $100 a piece to file my taxes. I went in there to do all three to get rapid refund and then they finally told me they can only do the last year and it wasn't enough to do a rapid refund after we finished filing so I got stuck paying $142 total for something I could have done at home in under 5 minutes. There's a $42 bank loan and I never got any kind of loan. Total rip off, very unhappy.

Filed my 2023 taxes on free online and they are still pending. Why haven't you guys sent in my taxes. Can't get no answers because it's a free site. They want me to upgrade. Meaning it's not free. Scam.

Hello, my mom is 90 years old and we had her taxes done at the johnston ri office. They messed up the tax return real bad and overcharged her. I had to step in and it is a year now and the claim has been fixed by my own intervention and they took $400.00 out of her account without her ok. Fraud. Stay away, and go to professionals.

I have been supporting my boyfriend and his children 100% financially all year. No income other than from myself. I had permission from him and the mother to claim them as dependents, because again, I’ve supported them all year. My boyfriend is also disabled and was told I couldn’t claim him either. I was told I could not claim anyone as dependents because we were not married… I know that the definition of a dependent is not that black and white… That being said I proceeded to speak with a tax lawyer (family member), checking with other tax experts, as well as researching IRS tax filing policies and procedures, I was able to get the information I needed.

I have been a H&R Block online customer for over 10 years. I have always been satisfied with the program. Every year I have been sent an email with a discount for my filings. This year (2025), the discount I received in the email stated the discount expires at 11:59 pm on 2/2/2025. It also stated I would have to file & pay before the expiration date. Since the government only requires that 1099 forms are sent out no later than 1/31, I am still waiting to receive a 1099. After speaking with H&R Block customer service, I was told that there was nothing they could do, I could not get another discount code! VERY DISAPPOINTED!!! Will be using another online service from now on.

I have used H and R Block for 16 years now. I will never again let them do my taxes ever again. I have always owned my own small business so the price to get my taxes done has always been high. I'm talking no less than 450 every year to get them done BTW. Anyways I like most people these days always do the refund advance due to needing the extra money after the holidays have drained my family and myself and have always been granted the max which used to be 3500. However I've never been approved for the refund advance before Christmas even though I have never had a return that totaled less than 4500 in any year I have filed.

By far, I have found over the last seven years that HRB offers the best around service. If you need help with an online return, their toll-free # picks up pretty fast and I've used it on a few occasions and was never asked to pay. I actually tried their top competitor and HRB definitely is the superior product. I think you might know who I'm talking about. HRB's price is much better also. I mean, way better. I highly recommend the online version. No CD required. I also went to an HRB office to drop off some paperwork a couple of times and it was convenient and they were very nice people. Ok, enough said. I give HRB 5 stars compared to its closest competitor at maybe 3 stars.

Horrible. I had to keep going back until the Agent got it right. Also, the agent made an error and I was expected to pay for that. When I complained, he said he got permission to make the correction without an extra cost to me. They claim their work is guaranteed. If there is a problem, even if it is their mistake, the first question is, did you BUY insurance with us so the cost of refiling could be covered. Never Again.

I haven't really had too many issues with the H&R Block online program. However, this is the second year they have had a glitch. My complaint is I sent a message and no one replies, and I am not about to pay to speak to a tax person when it's their error. The program glitch is in the state portion. None of the deductions are moving over to figure the state taxes. The program is taxing our entire income without deductions. The state says I owe them a ridiculous number which knowing what it has been in the past that number is not even close. I went and created an account with Turbo Tax and the federal number matched with the H&R Block number, and showed a much different number for the state. Everything transferred over and the number is definitely more in keeping with last years return. So I figure if I post this someone will look into it. Hopefully other people haven't filed willynilly because it may not be correct.

If you use the free version you will not get to speak to a live rep until you upgrade even then they leave you on the chat for almost an hour and have no clue what they are talking about. TurboTax is better in my opinion.

It is worst service I have ever seen. They really ruined my 6 month with their bad service, they did not solve my problems, Gave me appointment. I went, I couldn’t find someone, they wanted extra money. Please do not go Friendly avenue especially Mr **. I am helpless. I need someone to help me. Their main interest is just customers’ money not problem

I use the online tax file with a tax pro. Said it would be $42 it was $400, said that I would get the early refund advance. The same day I received an email saying someone would call me within two days to check the my information was correct. I got an email the next day saying that I didn't qualify for it. My tax expert was very unresponsive. I could not speak with him personally. They would not answer emails and they could not explain what I called, why it cost that much to do my taxes when I claimed nothing at all except for my W-2 and unemployment

Do NOT file your taxes with H&R Block. They took the money that I owed on my taxes and did not give it to the IRS, this is proven through my bank account records. Then, they won't look into it without scheduling and charging for an appointment. There is no number to call for H&R Block Online. The 1 800 number makes you pay for a recurring membership to speak to a representative. This is crazy! So now my options are to pay for an appointment to maybe resolve it or repay the IRS.

Highly disappointed in this company. They do not stand behind their product or services. Peace of mind is a piece of joke. They do not honor any of this, I did not. Recommend you spending the extra money. In the end they don't care, do not honor anything. They will leave you in the dust in the end.

Kim ** from Burnsville Marketplace did my family's returns. She filed two simple one W-2 tax returns, but completely gave us the wrong information on the third return. This return had 529 funds that were used in 2023 for paying off a school loan under 10k. Kim initially told us that the IRS tax form was incorrect and to call the financial institution to correct it. Kim was wrong and did not understand that 529 funds are not taxable. After 7 months of emails to her that she never responded to she never once admitted that she did not know how to complete this return. The office manager and district manager were absolutely no help. The district manager said he conducted an "investigation" and found that Kim did nothing wrong.

23 years with H&R Block. I will never use their services again. Most single parents pay their astronomical prices to get our taxes back early this year. They screwed me royally for 23 years. I have gotten the Emerald Advance max amount this year. I got $250. Not only that their tax calculator is off by over 2,000 something dollars so you think you're getting more than what you're actually getting. I'm not sure what H&R Block has changed but I'm sure there's going to be a lot of single parents never doing business with them again. Shame on you H&R Block. There's a lot of other places to go do taxes. Somebody else will be getting my business. Not only that. They charge $50 or more for the loan. Rip you off left and right. Not a good place to get your taxes done. I do not recommend.

I wish I could give them a zero star rating! I left my review yesterday in details, but they managed to remove it. A tax preparer at Milpitas office, Milpitas California, stole my identity and ruined my life. I'll post videos of my detailed story on all the social media platforms in the near future.

H&R Block does NOT refund any taxes and penalties incurred from IRS even when it is 100 percent their "TAX PRO's" error. Their tax pro Tammy ** in Long Beach MS sent to IRS a filing I never saw. I was given and signed for a different tax return in Feb. 2024. I immediately sent a check with the amount on my tax return as well as the IRS Voucher I was given by their "TAX PRO". In June 2024 I received a letter with penalties and interest from IRS stating I underpaid. I called and spoke to many H&R people who claimed it was no one at H&R's error.

A quarter of my taxes were not included in the filing process for 2022. The preparer did not request adequate documentation in her filing, did not follow up with me to verify all documents were provided, and then proceeded to blame me for failure to provide them as though the only reason their service was utilized was for any other reason than to assist in that process. I ended up owing a staggering amount in back-taxes (plus interest). After paying the additional amount, I filed for the reimbursement for the interest from H&R Block and after more than six months of watching them fumble around like idiots and going through six different individuals, I officially give up.

I entrusted H&R Block to handle my 2023 taxes, and it turned into a nightmare. During a virtual appointment with my assigned tax preparer, Miko, I provided all my information, including entering my banking details in their online form. I assumed this would transfer automatically to my tax forms—unfortunately, I was wrong. Miko entered someone else’s banking information on my return, resulting in over $6,000 in refunds being sent to the wrong account.

I would highly recommend NEVER using their on-line service. My husband and I prepared our own taxes on-line and paid extra for a pro-review before filing. I should have realized after my first secure message with this “pro”, that paying for this service was a mistake. I had to pull regulation for them as they wanted to change my return quite significantly. I was left with feeling that all had been done. However, today I received a message from the IRS providing that I had not submitted my taxes. I went back on-line and there was nothing in there to show that I had completed anything for 2023. This is a mistake as I have history of the conversations.

Oh my gosh, HR Block is sooooo bad and please don't use their service at all. They wait until last minute my tax deadline even though I submit all documentation 2 months before deadline they just kept my records and then they could not find my business tax return person, then they handed over to somebody else. Yes they did but she couldn't file my visions text and by deadline. She told me HR Block will refund late fee. Guess what - they denied.

I attempted to fix a technical issue with their app and website. I started to explain to Savannah about my issue and she hung up. If I can't trust them to get me to verification then I can in no way trust them with my information. Even trying to figure out what was going wrong was met with disrespect and outright stupidity.

I have been using HR Block for ~10 years. In last few months, I received notices from NJ as well as Federal for deficiencies. H&R Block is not available to assist or help in any way. Very disappointing customer service during off-season. It is of no use if you are running a business just to file taxes. The real customer service comes in to play when you need to resolve tax deficiency issues. HR fails miserably, Will seek out CPA to do my taxes in the future.

Don't use them! In 2020 I needed two returns, one for my income taxes and one for an irrevocable trust. The preparer added the trust income to my personal return and filed wrong forms incorrectly filled out. I had my lawyer send info on how to file for the trust, and even then, other Block preparers tried to straighten the mess out for months. I dealt with the IRS back and forth constantly until I found a knowledgeable tax accountant to finally straighten everything out in 2023.

I tried using H&R Block to file taxes for an estate. Went to first appointment. None knew how to do that there. Made 2nd appointment while at H &R block with someone they said could help me. Went to second appointment. Said she had been double booked and can't help me but would file extension for me. That cost me 100.00. They wanted me to make a 3rd appointment and drive 45mins across county to get it done. Went to local CPA after that to get it done. Was quick. Easy. Was charged less than H&R Block was going to charge me. Still got charged late fees by IRS even though I was told I wouldn't due to getting extension. Save your money and go somewhere else.

Awful service. Reached out to them on January 2023 to fill my taxes for me and my spouse, who required an ITIN, and it took almost three months to finally get to work with a specialist. After that, we got misled about the ITIN request process with the IRS and ended up delaying the whole process by 6 months. Now that we finally got the ITIN, our tax specialist has moved to a different company, and nobody seems to take responsibility for the state taxes we already paid and still need to be filed. We have missed the state tax deadline because of these people's incompetence and lack of professionalism. Definitely not recommended.

I did a simple return. Four years later CA said my return and H&R Block said they couldn’t help since I did buy their insurance. I didn’t buy insurance since I trust them-BIG MISTAKE!! I do not recommend using H&R Block.

First they make mistakes and even after paying over $700 plus the $75 in case they did make a mistake. The three people I dealt with to take care of the problem… First-laughed at me. Second said-sorry and ignored me. Third said-sorry forgot. DO NOT use them! They don’t back their work! I now am in collections and my over 800 credit score for the first time ever is now below.

(There is nowhere to write feedback on the corporate call center) I’ve been an H&R Block customer for years, both in the U.S. and Canada, but after this recent experience, I will never use their services again. I called their customer service to get help with a simple question about my Canadian tax return and encountered what can only be described as a total nightmare.

Fraud with employees, you know they do the same with the clients. Don't trust H&R BLOCK. ALL about selling the add ons to the clients. Look how many locations they have lost. Desperate for money. They have been sued by class action lawsuits in the past. #blockfraud

I used H&R Block for the first time for filing my 2023 taxes. I went there because my regular preparer was so far from my home. I am now retired. The service was ok and price was very fair. BUT I provided IRS publication to them from my Disability Insurance Co. in regards to taxes on the income. Months later this very issue was now a serious issue. And I spoke to 2 people with the Co. to resolve the issue. Even told them I would pay for it. They said no, they would handle it. If your in trouble on a tax issue DON'T BE WITH H&R Block. I had to hire an accountant and a consult an atty.. H&R was useless and I never heard from them again. Avoid this Company. Unless you're 18 and working retail. They are TERRIBLE! ESPECIALLY IF YOU HAVE A PROBLEM.

I came to H&R because my previous accountant had retired. After seeing HIGHER PAYMENT than previous years that I had to pay I started questioning the process. I realized he is not familiar with S Corp and blamed me for not having told him. Then he misguided me that I have to work with two different agents WHICH IS NOT TRUE, ANY ONE PROF CAN DO BOTH BUSINESS (WHICH MAY USES S CORP AND PERSONAL) and that it was my responsibility to provide him with Sch. K or S corp. This all became evident because I had worked with a professional and took the time to bring him my earlier year taxes to show my payment was so high. Even after seeing my S corp on those he did not recognize the distinction in his work until I probed and started to compare and asked if he did use S corp. WHICH HE HAD NOT. And then I asked why would he not advise me of that option even if I had not brought my previous years.

I had a terrible experience. The tax preparer never called me back, or answered emails (save one days later to say they got the document I sent to them). Over three weeks I've called, emailed, asking for progress, nothing. Goes to voicemail, no one at the office even picks up the phone. I'm on a deadline and it is very stressful. I finally called the main H&R Block line and the only thing they can do is to make yet another appointment for me to go in. So I have to go and chase down this person to even talk to them. I cannot believe how H&R stay in business this way. Terrible experience. I will be going in to retrieve my paper returns that I left with them, and do my taxes on a super short deadline, which is another pain point finding a new tax service this close to the deadline.

During the past few years my tax returns were prepared using the H&R Block tax program. In 2022 and 2023 my tax returns were flagged by the IRS, and I was assessed a penalty. As a result, I informed the H&R Block customer service team and requested that they correct the deficiency in their tax program. They responded by telling me that the problem was mine and refused to correct the errors in their tax program or apply the “money back guarantee” promise on their website. As a result, 2023 will be the last year I purchase and use the H&R block tax program.

So I had a last-minute issue where I had to file several years of back taxes and I needed them done fairly quickly. I walked in no appointment to the office in Shillington PA and my tax specialist ended being Lisa **, not only was she super helpful/efficient/friendly/supportive & just generally a wonderful person but she also RETURNED TO THE OFFICE ON A HOLIDAY FRIDAY AFTERNOON!!!! because I left me phone in the office. I would like this compliment to reach her manager because she deserves some kudos for that one! THANK YOU LISA!!! I look forward to enjoying that lobster!

Absolute ripoff. We paid HR Block more than we received in a tax return. It was the lowest tax return my wife and I have ever gotten. They asked us zero questions, just emailed us to send them our W2s then when we showed up for our "appointment" we just sat there silently while some lady typed into her computer. She told us nothing, when we asked questions she just kept saying no, she DID NOT seem at all knowledgeable or qualified. It was a complete scam, DO NOT USE HR BLOCK.

After spending hours on my federal and state returns, H.R. Block online, refused to file my return unless I spent $95 to have one of their "experts" review my returns. There was never any indication that an expert review would be required before I completed my return. This is nothing but a scam to wait until customers finish their returns but then hold their returns hostage unless they are paid an ADDITIONAL $95!

Worse service I've gotten ever. They charge you twice as much when you are self employed but do NOT deliver what they say they will. They do a crap work (mispellings, not filing properly). They did not file my GST/HST and I got a notice of unfilled by the CRA. Tried calling them for 2 weeks and they keep saying someone will reach out in 3-5 business but it's been 14 days and nothing from them!!!! If you want to avoid trouble then avoid them at all cost!!!

Horrible experience. They didn't adhere to the "peace of mind" guarantee. It's basically worthless. They made a mistake on a previous return, which resulted in a letter from the department of revenue and a tax lien. It's been over a year and they still haven't resolved the issue.

I'm an actual CPA, and I have NEVER seen an accurate tax return prepared and filed by H&R Block. They have no oversite or review process to verify the returns they file are accurate. They hire whoever, and just let them file returns willy nilly! Every single time we get a client who previously went to H&R Block, it is a gigantic headache filled with federal and state tax notices, amendments, confusion over how they even got their software to calculate so wrong, etc. I am literally begging everyone to stop going there. You are WAY better off trying to do your taxes using any online software, or if you have anything semi-complex, just pay a tiny bit more to go to a CPA Firm to make sure it's done correctly.

I had my 2023 income tax prepared for the first time with HR Block. On Memorial Day I got a notice on my phone HRBLOCK: Your one-time verification code is.... to log in to my account. I wasn't trying to log into my account. Someone accessed my account and changed my email address. I contacted Hr Block. They sent me an email with the department that handles this. I called multiple times to see what they were doing about the breach and never got a return call. After multiple calls I kept getting the same response from them, "We will escalate your claim and call you in 3-5 business days". Still no call, so at this point I am deleting my account. I am writing this because I wonder who else this happened to. Was I an isolated issue or has their whole system been hacked? This is very irresponsible in my opinion and should be addressed.

In 2022 I used H&R Block just I had done in previous years. Then, my return never arrived. I call IRS and they confirmed that my return had been sent to H&R Block's bank and gave me the routing information. I tried to use the info to get my return, but customer service would not look into it. I called and called, I couldn't get anywhere with them, international service answers the customer service calls. If you decide to use H&R Block, think twice.

Filed our taxes in 5/15/23. Paid $780 for this service. It took till March of 2024 and 3 people to get that done. They are refusing to reimburse me for the “failure to file” fines from the IRS. I’m responsible for a month but the other 10 months, is their fault. Customer service on phone and office is horrible. I can never get connected to a manager. They refuse to transfer my call or give me a number to call. I’ve never heard of a business doing this. They took my money and waited 10 months to get the job done right!! Refusing to connect or give me a number to a higher up is ridiculous!! No one ever calls me back, like they tell me. Will be reporting them to the BBB.

For over ten years I've used their software. I had numerous issues with my state filings, and no support from H&R. I am done with them. Every year they make mistakes. When I called and asked for support they will only pay for late/ and penalty costs, not my time, the error in the state tax, that their software created. DO NOT TRUST THEIR SOFTWARE FOR BEING CORRECT, OR THEM, THIS IS A FRAUDULENT BUSINESS PRACTICE.

Fairview Heights office is terrible. Filed my form 4/13/24 but after 4/20 could not get anyone to respond to text or emails or telephone messages. The 6 /25 got a letter from Illinois revenue that there was an error on my tax form. Called the office and left messages and emailed. Could not get anybody to respond. Finally this morning got thru and set up appointment for 3:30 today. Got just about there and Cara called and said she was scheduled to meet me at 3:30 but she is just learning and I need to meet with someone who knows what's going on. Called after I drove almost there and canceled a dentist appointment to get taxes resolved. What is going on. Please answer your phones and emails or phone messages.

I would not recommend anyone use H&R Block for small business formation. They are notable for lack of professionalism in handling my case. I initially used H&R Block to expedite the process, but they have done nothing but make error after error. The grievous mistake is asking me to send in an original copy of a Certificate by Regulatory Board, which I spent time and an application fee to ascertain, only to lose it in their office, making no effort to contact me to relay such news. I only found out when the state itself contacted me. It has been more costly for me in terms of time and expenses to go through H&R Block Business formation than to directly apply to the state myself (in which I would have undoubtedly sent in the correct documentation as requested). Since my small business is a medical entity, this has caused unacceptable delays in patient care. Avoid at all costs.

Don’t go to them!! I paid money to get my tax prepared since Feb. They filled the tax forms wrong and I’ve been chasing them to correct no one to hold accountable of the mistake or resolve the case!!!’ Bad service! Don’t go

My account was hacked and H&R Block allowed a fraudulent claim to be processed in January to the IRS. It wasn't until tax session when I filed my taxes that I they realized it. I have had an open case for 3 months and have contacted them many of times to find out what the recourse or resolution was. NOTHING!!! I've spoken to Tier 2 and DIY resolution department (Ruby) being on hold for an hour as we speak...I'm still waiting for her to get back on the phone after having me on hold for 30 minutes. This has got to be the most unprofessional, incompetent group I have ever dealt with. I HIGHLY recommend you take your business elsewhere. They still have not apologized for the breach of my social security or personal information.

If I could put negative stars, I would. In my opinion, the company should absolutely be dissolved. I'll start from the beginning: I filed my taxes myself this most recent tax season. However, a few weeks after this, I realized I had totally forgotten to include my income from a rental property that I have. Panicked and not wanting to screw up my taxes more, I went to an HR Tax Pro online to file an amendment. I explained my situation, sent the currently filed information, and answered his questions around what was missing (i.e. rental income). I had to explain about ten times what was missing. However, he told me he understood and that was that. I was charged $582 dollars for this amendment service. I had never filed an amendment before and was so panicked I did not look up how much it should cost. I was upset that it was so expensive, but paid it anyway.

So I just wanted to put this out there that H&R Block is horrible to work with if you have any issues. We did our taxes this year with them because we had a bunch of different life events happen and we didn't want to mess anything up. Our biggest mistake was using this business. Payments and refunds aside, we got a letter from our local tax agency and was told we were missing information that was on a W-2. I called them and was told to call a different branch. I called again and was told they would handle it. I messaged the H&R Facebook for support and was told they would handle it. They closed my ticket without informing me or handling the situation. I had the ticket reopened and was told they would look into it. Still nothing. We ended up handling the situation ourselves. But for the money spent the customer service is horrible and we will not be using them again.

We had our taxes done by H & R Block in Sequim Wa.. We were told our preparer was sick twice as he didn’t show up on two occasions, we were never notified till we showed up needing our taxes done and we had no tax preparer. The second time we showed up a preparer in the back of the store said he’d do our taxes, we took him up on it, unfortunately the preparer made a mistake. We realized a mistake the next day as I went over the return, so we went back to the store as another preparer agreed it was a mistake, he sent in an addendum to the return. PROBLEM SOLVED? NO!! We’ve now been waiting approximately two months with the IRS In review of the returns (our tax money on hold)…

I worked for H&R Block this past tax season and it was my first season with them. Part of my job was sitting behind the reception desk answering calls. I did not find out until maybe the 2nd last week of tax season that all calls in and out of the office are recorded. No one told us this, and we are NOT telling customers either. I worked at a call center once and we had to tell them that the call is being recorded. There was an issue with a phone call near the end of the season, and my manager said don't worry about it because the general manager Tom can pull the call himself and listen to it. I was shocked. No one told me I was going to be recorded on calls and the customers don't know about it either, we were not telling them. I went through all of my hiring documents thoroughly and there was nothing in there indicating our calls were going to be recorded. This is against the law!

I will NEVER use them again. I sold a house in 2022 and had tax implications from that so I went to an HR Block office for the taxes to be done. Later in 2022 I had to file an amended return, which I feel is their fault, but I never pursued it. In 2023 I tried to get them to do my taxes again and the tax office wouldn't return my calls, saying they were too busy. Also would not answer emails. I got a letter from the IRS saying my 2022 taxes were done wrong and I owe more money. I have been trying to get HR Block to address their error all week. Now I'm told after calling corporate that I will get a response in 5 days to my issue. No accountability. No customer service. No one cares.

I have used H&R Block a few times. I've had no problems. But this tax year 2023, they really made things difficult. So if they mess up on your return, don't expect them to do anything! So, I filed my taxes, and the IRS rejected them - due to an on-line programming error - they didn't remove my 20 year old child. So I fixed that and sent it back in. The first time it was filed, in CO, my claim to the TABOR refund was on the State Tax form. When I sent the corrected form, it was not.

Downloadable software and customer service a disaster. Doing one return I found three errors in the software...one a major depreciation calculation that hasn't been fixed in seven weeks. Company policy dictates that any employee with tax knowledge CANNOT talk to a client. Imagine that. Also, when bringing software errors to the attention of the company, the response is: someone will look at this within five business days. Another error I brought to their attention may result in some taxpayers losing money...they corrected the error but did nothing to let clients know the error existed. So the people who lost money will never know...

Mr Jim && in the D'Iberville, Mississippi charged us $1,230 to do our taxes for 2023. He also conspired against us and shared our confidential signature. By doing this he committed a very serious crime. These people he allowed to use our signature obtained illegally .02 of 1 acre of our property. I'm so in shock by Mr Jim allowing himself to be bought with money and the level of crime he participated. This is my home. Our land. Mr Jim needs to be fired immediately.

After using H&R Block for years, I'm done. This year like every year I pay for tax expert assistance. I had questions about my returns but no one responded. As a result I paid for service I did not receive and paid more in taxes than I should have owed. I would not recommend Block and will never use them again.

I have a complaint about the settlement, I did the settlement with my husband in February and so far we have not received the refund. Because there is an error, i.e. incorrectly calculated. We paid over $400 and no one wants to take responsibility from H&R Block. We will certainly not go to someone who is irresponsible and does not want to help and straighten out the problem.

Do NOT waste your money! If you use them to file taxes or their "second look" nonsense, and there is any problem after April 15th, there will be no help given. I'm in bureaucratic hell now, have been for 14 months, and no help from them to get out of this loop. To be fair, there was progress made on 1 out of 3 returns, but that was not because there was help available.

I used the online tax pro and she did not file my taxes correctly, adding in my business stuff which I provided. I spent over 10 hours trying to get in touch with a tax pro to get that filed on my taxes and never heard from one. I called over 5 times and no one could help me. Each call told me they would schedule me with a tax pro and have 4 separate emails showing that and no one ever called me back. I asked for a refund after they did not complete my taxes, the tax pro messaged me through the H&R Block messaging and told me that she could not file my taxes.

First time I used H&R Block online as an independent contractor. Didn't find out it was gonna cost me $115 to file until halfway through the entire process. Did NOT find out that expense was a possible tax deduction until after I filed, and through my own independent research. Will not be using this service again. Would not recommend this service to anyone.

After years of using Turbotax, I decided I am now too old and would give H&R Block a try for 2023. I regret not checking reviews more thoroughly. I went to the appointment with all information carefully detailed so it was only necessary to plug it into the system. It should have taken no longer than 30-45 minutes at most. When it came to my qualified charitable distribution, Gene had no idea where to put that. He persisted in saying it could just be used as a deduction and I had to argue with him repeatedly until he finally consulted another employee and together they figured it out. In total, I was there for 2 hours.

I have used H&R Block for seven years and have been satisfied until this year. I have used Maribeth ** at the Amarillo Bell Plaza location. This year when I went to review the filing she had missed my carry over on capital losses. We corrected it and filed on March 5, 2024. I received my refund later in March. On April 19 I received a call at 12:00 noon that she had filed my amended return? I told her there was a mistake as I hadn't requested an amended return. She said I had brought in a late 1099 form but I hadn't. She said their office would be closed and all paperwork sent to district office after today. I went in and she had all of the file originals I took in and they had not scanned in one 1099 so I owed $888. The amended form was filed on today's date. They were cleaning out the office and found the 1099 but wanted me to believe someone had brought it in. Very dishonest and a terrible way to do business. I might add that I was on my way out of town to my sister's funeral. I will not use nor recommend this company again. VERY DISSATISFIED!!!

Attempted to submit my Federal taxes in the evening on April 14, 2024. Software repeatedly failed to connect to servers with Bad Gateway message. Software said file not transmitted. A search of the internet showed numerous people with the same message. On the morning of April 15, 2024, I noticed an email from HR Block saying that the IRS accepted my return (note - this was HR Block saying that, not the IRS). Software still said my return was not filed. Repeatedly tried to submit file and continued to get Bad Gateway message and file not transmitted.

2024 is my first time using H & R Block. And coincidentally, the 1st time in 40 years that I've ever had both tax returns rejected by Fed and state. What a terrible decision I made using H & R Block. Their overall incompetence and customer-hostile attitude is hard to process, and you can feel their toxic culture as you talk to their offshore sweatshop call centers, and their surly, rude American counterparts. Their website is almost as bad as Freetaxusa, and their AI is so primitive it doesn't even read key documents properly. The AI failures are jaw dropping-along with reps claiming to be "tax pros" when they know almost nothing about taxes.

I used online H&R block, submitted tax on 4/13/24. Received email saying both state & fed were submitted then saw random email saying my tax was rejected IRS... When I went back into hr tax forms to fix they said they wanted $114 for a form I needed to file. So I paid it then the taxes still has errors. They wanted another $96 to help fix. It was never fixed... the chat feature for help is a joke. I ended up being told to print out forms & mail to IRS... now I will have to pay a late penalty plus I will most likely get audited due to the money-grubbing lying H&R tax service who only cares about charging fees & not helping resolve issues. HR tax also rejected my son's tax last year same stuff... Do not use this service, they do not help & just steal.

Mr Jim or James ** in D'Iberville, Mississippi is a criminal. I was never told I would be charged $1230 for my filing. I was never told that it would be this much. I brought a new customer this year!!! And my mother in law returned as a customer. He is the biggest fraud. Every employee in there was gasping at the overcharge. One even pulled my account up and looked to see why. I ask if it was legitimate. He said NO. I'm gonna keep complaining until I get a refund on this fraud charge.

They just lost a customer today. They were down for 15+ hours ON TAX DAY and weren't giving anyone any updates - no ETA on when it would be fixed, no guidance, etc. All they did was tell us to print and mail! Every time we attempted to send our return to the IRS, our accounts were charged $19.95. I was unaware of that at first, so my credit card was charged 21 times. :) They also tried hiding how many people were facing this problem - there were THOUSANDS of people panicking online and they continued to say "A small amount of our desktop users." Save your time and money and use a difference service. This was ridiculous.

I added the Tax Pro Review to my cart. When I was ready to file my taxes H&R Block prompted me to file an extension. I am filing by 4/15 so there is no need for me to file an extension except to allow time for the Tax Pro to review my taxes. Thus, I decided to forego the Tax Pro service. H&R Block would not let me remove the Tax Pro service from my cart. I had to call customer service and spend over an hour on the phone for assistance in having that one item removed from my cart. H&R Block, that is a dishonest and tricky way of doing business.

The H&R Block Company is bias, dictating and should be placed in an evil category!!! The software program forces an extra Adobe purchase for printing!!! Nothing can be placed or dragged onto a thumb drive and printing of individual forms is IMPOSSIBLE!!! The programmers of the software should be ashamed of themselves for not having the foresight of common scenarios!!!

I met with an H&R Block tax professional on March 30 and should have walked out at the initial meeting. This man could barely walk, had two hearing aides, and told me he was not computer literate, so he would need hard copies and faxes of everything, although I uploaded my documents to the HR Block website. I was amazed they would hire someone who was not computer literate, but that was no problem for HR Block. It's now April 15, and I do not have my tax filing, nor is anyone answering the home at the local or headquarters office. The corporate office says there is a 20-minute wait time. This is my last time using HR Block. They are going downhill.

H&R was recommended to me by someone who had worked for them in the past. I had a fairly complex filing but not too bad, just had a couple of jobs changes for my spouse, and I have a small business so I tried the E-file. And I'm still trying. Had many faux errors to review which were not errors. Went to file and the servers are down. Waited over 2 hours to chat with customer service. They certainly knew of the problem, their only answer was to keep trying. That was 11pm last night. It's after 8am now and servers are still down. This has been the worst experience I've had with a company. I have no idea how they are still in business. Whatever you do, use someone else to do your taxes. Even if you pay more in the end you will save time which is money anyway.

I was in the office 2 hrs and the fee was $500. Once filed and were given the forms, I found where they entered my income $4,000.00 over my actual income. Also, saw where they had marked yes to a question asking if I had any type of foreign account. Won't use them again. Will learn how to do my own taxes.

This has been the biggest hassle I’ve ever had to deal with. They make you an appointment and either reschedule them or you go in and they let someone walk in off the street and get ahead of you. I start with them doing my taxes online and when they finished they said that I had to go in to the office to have them done. He waited until he was finished to tell me this. So then it becomes a fiasco trying to finish up in an office. This is the first and last time I’ll use H&R Block. Never again.

The office in Franklin, IN is amazing. However the website is a joke. Customer service is a bigger joke. Tried to call to get a refund because online wanted to file an extension...no cancelation option and they already took my money!! Go to an office do not try online!! Tried calling, talked to 2 people, the third person got on an hour and a half in and we got disconnected!! Grrrrr

The tax software was so broken that I was unable to file through them. They misquoted the taxes I owed by over $500. I talked with them over the phone 3 or 4 times trying to do my taxes and they were never able to resolve my issue. Every time I spoke with them they recommended me to upgrade my service and told me that I must be entering my information wrong. I contacted them through the BBB to try and resolve my issues with them and were not able to give me a resolution. I will never be using H&R again.

I'm well-versed in doing taxes, been doing my own for many years. My 2023 return was complex, and HRB dropped the ball badly. I found a couple of errors in the forms (ALWAYS review the forms manually!). Worse, when I went to file, numerous errors cropped up - bad programming on their part. After fixing the forms manually (AGAIN!) I went to file and HRB tells me I have no free filings left (bloody hell?!). Activation code is correct. Had to pay them $9.95 to e-file. Never again. I'll gladly pay more for TurboTax next year.

Review for Online Chat assistance and Tax Pro via local office. The website offers 3 levels: Self-file starting at $0, File your taxes with expert help starting at $55, and Let a tax profile for you Starting at $89. All the above is nonsense. If you want help, that middle tier is useless. The online help could barely do anything. It also seemed like this might be sourced out. Every single thing to A LOT of explanation. The person attempted to help, and seemed to know the basics of the system, but then got stuck, and said we would have to reset and start from scratch after they attempted to "fix" something on their end (it was basically just trying to remove something that he advised I enter, but we should NOT have entered it). After being unable to fix unless they reset I just said forget it, and thought I would go with the upgraded service...

Because they make you pay for every little thing claiming they offer "free" services. When you can't even access your prior year's tax files for some simple information. I have so many complaints that it's not even worth putting into words. This company is not worth your time and will add hours while you try to figure out filing your taxes.

Review for the H&R Block in Holly Springs, GA. I never write a review, but I want other people to know the treatment I received from H&R Block. I had Sophia ** file my taxes for the year 2020. I had no issues filing my taxes with her until I got an audit from the IRS in 2023. Sophia ** told me to bring the paperwork to the office stating that “we would get this all sorted out”. I brought the papers to her and asked her how she put me in a tax bracket I was not qualified for? Why did she not tell me the eligibility here for this tax break, and why was I not told she did this? She never responded to any of my questions.

I have had a great deal of respect for the professionalism of my tax preparer, who my wife and I have used for several years, and appreciation for H&R Block’s affordable rates and accessibility. After our last meeting with our tax preparer, I happily gave her an excellent review when H&R Block asked for feedback. However, what I subsequently learned was disturbing. At the end of our last session, she gave me the amount of my estimated quarterly payment but told me that since the State now only accepts online payments, she would not be giving me the vouchers and envelopes to send in to the State as she routinely does for the Federal estimated quarterly taxes.

I wanted to take a moment to share some feedback regarding my recent experience with H&R Block in preparing my tax filings. While I appreciate the convenience and efficiency of your services, I was taken aback by the unexpectedly high cost associated with preparing my relatively straightforward tax return. It would have been beneficial to have a clearer understanding of the pricing structure upfront. The pricing seems somewhat arbitrary and dependent on the amount of return one expects. This lack of transparency can be quite disconcerting for clients like myself who value honesty and clarity in financial matters.

Spent 2 hours last month at a local H & R Block getting taxes done. The person doing our taxes was professional but did not seem to know what he was doing with their software. He had to ask coworkers how to input thing. We spent 2 hours there for a simple return. Come to find out weeks later our taxes were never e-filed when I went to check on our refund status. They could not give a reason as to why they were not filled. After looking over my taxes at this point....I was suspect that something was wrong seeing we owed $2100 more then what we paid last year but did not want to go back and complain seeing we had spent 2 hours their prior.

We used H&R Block for the first time last year. We paid $400 for their best service. When we went to do our taxes this year we found out they made 3 large errors (including omitting an entire w2) and we had to file an amendment.

I will NEVER use H&R Block again. Price was OUTRAGEOUS! I literally paid 32% of my return to them. For the amount of time it took muliplied by the amount I paid, it equals a little over 8400 an hour. They made mistakes in my filings, and is STILL causing delays WEEKS later. They are "professionals" , but tell me they have "no idea" what is wrong. Now, it's ME that has to fix THEIR mistakes.

I selected to have a Tax Pro help with my return and they never got in contact with me. After several days I called their customer service to try to get help. I called several times to find out what was going on and got a different answer every time. Eventually I told their rep that I wanted to downgrade my service because I didn't want to pay for a Tax Pro who never contacted me. The customer service rep removed the Tax Pro but did not tell me that HRBlock.com deletes your entire return anytime you downgrade the product (including removing a Tax Pro). Working with HRBlock has been extremely frustrating and now I need to start my return over again (with another company).

H&R Block is not up front about their pricing. If I had known how much they would charge for a simple self-employed tax return, I would have gone elsewhere. I paid over $500 for 40 minutes of work for H&R Block to prepare and submit my tax return. I had everything prepared, the only thing they need to do was to enter the numbers. DO NOT trust the App for pricing as there are hidden fees that they do not tell you about. H&R Block is a rip-off, do not use them, you will be sorry as I am.

I used them to file taxes for a relative who had used them in the past. Admittedly I was wholly unfamiliar with the relatives taxes and went to H&R Block because the relative had used them the prior 3 years. They filed information incorrectly using an email as back up rather than confirming the information that was available on 1099. There was the penalty and interest assessed. I did go to an office (my original office was closed) within 60’days of the notice (as required for their offering of ‘peace of mind’ - I was unaware of the time restraint) the representative did not note this in the file nor did she explain the time restraint. When I went to get it sorted with the original office the worker admitted the error but said I was outside the time line so they would not honor the ‘peace of mind’ agreement which I also paid extra for because as I stated these were not my taxes. Go ANYWHERE else.

We used H&R Block in person tax preparation service for many years. It was not the cheapest option but was very convenient and we trusted them. We intended to use them for life. But this year (2024) they sent a personalized email (under the term 'fileversary') to us with an obvious misstatement. This was a personalized message, not a generic email with typical marketing hyperbole. I called their help line to determine whether the email was fake or real - it was real, so I had the issue escalated, and confirmed that their records had the correct information about this personal topic, so the personalized email was an outright LIE.

I had a very unsettling conversation today with an unsympathetic H&R Block manager by the name of Amber **. She called me because I filed a complaint against the Palm Harbor, Boot Ranch branch because I had left them 6 different messages over a period of one month to come in and go over my taxes. What's worse is I referred my niece to them who also made two (2) calls, ALL calls were never returned to either of us.

I'm using H&R Block Business software. The software does not carry income from 1099 forms to State form PA41. This occurred last year (fixed eventually), this year (still not fixed). Reporting problems is very time consuming. There is no mechanism to report on-line. Getting to a human takes forever to get through and then to convince them that they have a problem. If you have any return, other than the basic, H&R is not for you.

I filed for the free tax. By the end of filing they charged me a $55 fee for deluxe federal return. That I didn't sign up for nor would it allow me to delete. Then at the very end, they charged another fee, this one was for a $39 refund transfer fee. I requested to have my refund direct deposit instead of their card.

I had a pretty basic return. I had 1 w2 and my wife had 3 w2s. Some basic stock sales and that's about it. H&R Block changed me $700.00 at the end of doing taxes! This is total theft! Do not give this predatory company any business, they are thieves and are not upfront about pricing. No way should a basic tax return cost $700! I could see this if I had a business but I do not. They want to do work and slap you with whatever amount at the end of completion. No way will I ever give this company another dime and I suggest you not as well.

I have been trying to file my taxes since the end of February, to no avail. First after saving the entries, the software throws them away. They have spectacularly failed on the clean vehicle form, which has never worked and now after the Alleged fix, it still does not work. but never mind they will fix it in the next update. The only problem with that reasoning, they said that last week. I have reported this same complaint to the customer services department multiple times. This latest time the service rep asked if there was anything else that they could help with, other than actually helping me with their faulty software, this of course was after I asked for a supervisor.

On 2.17.2024, Sandra ** from HR Block in Orange CT completed my 2023 Federal 1040 and determined that I owed $2002 to the IRS. I authorized her to have it automatically withdrawn from my bank. On 2.22.2024, I returned to Sandra ** to complete a 2023 Fed 1040x because I found another W2 form. During the processing of the 1040x she was unable to allocate the $2002 that I had already paid therefore the 1040x indicated, erroneously, that I owed $2187 when in fact it should have been only $185. At that moment, I told her to remove the automatic payment option so that I wouldn’t be over charged. She assured me that she did just that.

There is a software glitch in Schedule C that does not tally all of the expenses. Customer support is directed to self-help and after 20 minutes when you finally get someone, they pass you off to someone else who hangs up on you. I called the local office and was told to call the national office - they don't use the same software - and that office made it clear they didn't care and also hung up on me! I figured a work-around, so I guess I don't care either.

I've used HR Block online tool to file taxes for years. This year I opted to get a professional review of my taxes and wanted to ask questions regarding my 2023 return. I decided to use their Tax Pro Review Deluxe product. They never replied to my request for a meeting AND did not make one change on my return or help in any way for the additional money I spent. But they did submit my return after I said to heck with it. THEN gave me a hard time about asking for a refund for the service. Plus for the first time ever in over 40 years of filing taxes, my refund is delayed by the IRS. Coincidence? I think not. Never again.

Port Orange H&R Block was incompetent and very unprofessional including Racism. I was referred to this Old man who picked up his flip phone to prove he is not up to technology and complaint of the HR app people are using.

What an unprofessional joke of a company. About a week ago we went online and set up an appointment because we needed a tax expert to help us with a situation. When we arrived for our appointment, they told us that the lady we were scheduled with wasn't there. To try to remedy the situation, they scheduled us for an appointment 30 minutes later, at a different location. When we arrived they told us that the lady we were scheduled with wasn't there (again), but that someone else would help us.

I received an email from H&R Block Tax Identity Shield saying "Tax Identity Shield has successfully confirmed your identity on the 2023 return you recently filed with us." I had not filed a return with H&R Block for 2023 or any other tax year. The email also said, "If you didn't recently file a return, contact us immediately at 855-472-8657." When I called that number, the customer service agent said she could not help me unless I have her my full SSN and my date of birth. What? They couldn't even tell me how to remove my email address from the account.

To start I paid $430 to have my taxes done by a “master tax professional” online. This cost was not upfront. After they were completed the FIRST time, I realized a W2 was missing so I had to contact them and have everything reprinted. Went from a refund to owing a ton (imagine if I found that out in a few months with interest). Come back home and realize another huge error that we had already discussed. Something that shouldn’t have been taxed. Had to call manager... Manager was rude and condescending. Had another tax professional look over and agreed the 1st one missed some stuff. Have to now file amended return! Sorry so long but stay awayyyy!

I tried several different software companies (efile, turbo tax) and the software would not let me enter the information for my Tesla tax credit. With H&R I could. However with all other tax software packages you can easily navigate back and forth to edit your entries. It took an hour and a half with H&R support just to make a very small change. If you qualify for energy tax credits H&R may be the only software that works. If you don't you should avoid the product.

I went back to H&R Block for about the 5th year in a row. I bought the TOP PRICE and quality product. HORRIBLE service... Cannot get ahold of ANYONE except USELESS AI!!!! AI = Actual Idiots!!! DO NOT BUY!!!!

For some reason H&R Block won't allow me to undo the Tax Pro Review or remove it from my cart. I was on hold for them for over an hour. This has been the most annoying tax filing I ever had to do. I don't recall it being this annoying or, excuse the pun, taxing. I don't need a Tax Pro review but I couldn't remove it from the cart nor could I get a live person on the phone when they made me call their number. So now my taxes are locked up. I can't access them and I couldn't undo a Tax Pro Review. I have to now wait and be frustrated. I called another number for them to ask what I can do or what they can do but they were also unhelpful. But that was only 45 minutes of waiting for a live person. Whatever you do, do not click on something out of curiosity. On the H&R Block site...you cannot undo it.

I've spent way too much time trying to get this to work. The ibot can't answer simple questions, if you can get anyone on the phone they can only read to you what the ibot says. It's completely useless! When you ask to speak to a supervisor or someone else, you will wait for hours until you just hang up. They'll wait you out.

I have filed with H&R Block for a few years prior but never had such a horrible experience as last year. This was Washington, DC. I decided to come forward as they might be hurting others who don’t persist in defending their interests. I went in person the H&R office as I was filing Form 8938 and was worried I’d make a mistake if I did it myself. Unfortunately my Tax Expert had no idea about that form. So she started to research it with me sitting next to her (still fine). But the way she understood the IRS website was to advise me against filing the form.

My identity was stole from access through my H&R Block account. I went through all the correct procedures and they did absolutely nothing to assist me. It’s the worst feeling ever having your identity stolen and I could go through 100’s of other companies and pay less to file my taxes but have chosen them since 2006 in the instance I need their assistance. When it comes to the time when I need their assistance, I receive none. Even get told to leave their business for asking. Devastating. I would never recommend them to anyone again. The person that stole my identity’s email address is still associated with my account to this day.

I called for two months. Talked to several people at the office. No one ever called back or dealt with my tax audit. They reported my taxes incorrectly and the Peace of Mind Tax Audit Protection plan is supposed to reimburse me if they make a mistake. Now I have to find a new tax preparer because I can't trust them anymore.

I entered all my info and uploaded docs online through H&R Block before my appt. I went in knowing I'd have to go to get an advance. Representative told me I had to get the Emerald card. I didn't want to use their other Spruce option anyways because it says that it can take 21 days for them to approve you. I could file for free and get my return within 21 days doing it myself! Representative couldn't tell me how much I'd get as an advance and they just started accepting returns so she didn't know (?) but it could be up to 3,500. My return was just over 9,000 so I was expecting a decent amount, especially when I was charged 400 dollars to do this.

I approached H&R Block on October 17, 2023, for an amendment of my tax return, expecting a straightforward service. Unfortunately, an error made by their tax preparer was overlooked, causing a delay in my $13.7k refund. My efforts to resolve this commenced on January 5, 2024, when I visited their Las Vegas office, but the lack of the IRS’s notice hindered the process. District Manager in Training Jamie ** intervention only complicated matters, leading to unnecessary delays.

Filed my 2020 taxes in 2020 with an online assist, which means I paid extra for a tax specialist to assist me. I did everything I was told to do. A week ago, Jan 2024, I received a letter from IRS indicating I didn’t file my 2020 taxes. I call H&R Block 800 number & given an appointment for the following day at 4:30 pm. Never received a call. I called at 5:15 pm and was told Charlotte was double booked and she already had a customer in the office. We discussed the issue. I was told she needed to get with her manager/supervisor (unsure of title) the next day but would email me the following day with an answer. I haven’t heard back for 3 days. IRS & taxes are not things to mess with. The only reason for 2 stars is because the online person and Charlotte were very kind and reassuring. There is just no follow through and obviously no care for customers.

I always thought HR Block would be reliable so any outside entity that they affiliate with would be truthful. I applied for a refund advance and was denied after receiving an expected return of almost 10k. Not one penny I didn’t get approved for. So upon doing my own research a little deeper Pathward whatever this place runs a credit check. If knew this I would have never applied there. I had another place offering me a loan without a credit check that stated it clearly NO CREDIT CHECK but the fine prints said they run a credit check so I paid almost 600 dollars for a return without any advance when I could have got it done for 138 dollars with a loan off my expected return. It's a scam to get you to pay for those services because you need money fast. I’m out of money. Really needed the loan and I’m paying 500 more for absolutely nothing. I will never deal with HR Block again ever. What happened to the satisfaction guarantee?

I recommend filing with H&R. Very pleased to get a bigger refund than ever before this year. Staff friendly. Very informal and I am pleased. Fast service also in and out loan and advance same day. Can’t beat that.

My 2022 federal income tax return did not get electronically filed, despite the software indicating UT did. This resulted in a substantial fine from the IRS. H&R Block initially told me they would reimburse me, but later changed their minds. They have intentionally delayed, failed to deliver on promises, provided conflicting and false information and displayed apathy and disrespect.

Back in 2021, I file my tax with H&R Block. Somehow I didn't receive my refund, on contacting the IRS it was a case of identity theft, it took me two years to clear up all what has happens, H&R block did not to help or assist, which the mistake happen at their office however on Jan 2024 the 2nd my refund was send to H& R block as off today am still waiting for them to credit my account, customer service is telling me to wait 21 days after I uploaded a form which they told me I need to, At this point am about to file fraud, and report H&R block for letting my information get stolen. Horrible company.

The tax prep person made multiple mistakes on my two state split tax return last year. I was over taxed by $900. They said they would refund my fees. Haven't seen it yet. I call customer service and they tell me nothing has been turned in by the local preparer. I've been waiting six months. Not holding my breath. Will NEVER use them again.

Having filed my taxes with HR Block's downloaded software (federal and state e-file) for many years, I was disheartened to have had an experience this past year that will prevent me from ever using their products again. I completed the data input and received verification that there were no errors or omissions. Unfortunately, while all of the forms were completed and the calculations correct, the software's e-filing did not include one critical form required by the state. Failure to include that form in the e-file - which had been included in my past e-filings - resulted in a misclassification for property tax purposes (those tax bills are not sent out until late October and are due in November). We have had to pay nearly $1,000 in property taxes that we would not have had to pay if the software had functioned properly and included the form that had been generated in the state e-file.

I initially submitted my taxes through H&R Block on March 2nd, 2023. H&R Block failed to submit my taxes correctly, causing it to be rejected by the state on March 21st. I asked them on March 22nd to investigate why it had been rejected even after submitting multiple times. On March 23rd, H&R Block's tax service representative told me that it was "pending by the state." On that same day, I asked them what I could do to make sure the return went through correctly. They messaged me back on the 29th (claiming my message had not come through until six days later), telling me that as far as they knew, the return had been accepted.

Software kept using the wrong IRA deduction worksheet, despite having called customer service and "clearing the cookies and cache" as they told me. (Note that it's insane the accuracy of your taxes could depend on such a thing). They informed me that I'd get a call back to solve this issue. Call never came after two weeks. Finally I called again and they gave me a key code for "Tax Pro Review." Well, this is not a CPA. The "tax pro" is a tax analyst with minimal training in tax prep. After she returned it the THIRD time, still with errors, I politely informed her that I was going with another company, and requested a refund from HRB customer service, which they gave me. This company is good at making you feel like a small nothing in the machinery of big corporate bureaucracy.

I filed a tax extension online. I needed to file my actual taxes, but it would not let. Hours of customer service, and it filed it incorrectly without tax-pro advisor review. Their system does not work.

H&R Block says they submitted my return correctly and that once submitted there is nothing they can do about it. (H&R Block Case #**) I authorized Direct Pay in the H&R Block software but the IRS never took the payment. The IRS says an "application for payment" was never made. I did not receive a payment confirmation number from H&R Block or the IRS even though I authorized it in the software. The on-line software was submitted correctly. H&R Block says the IRS is wrong. The IRS says H&R Block is wrong. Who is more incompetent - the IRS or H&R Block? Go figure. I've used H&R Block for years but no more. They never contacted me in regard to this problem after many inquiries from me. Now I will have to pay penalties and interest through no fault of mine. They have really, really gone downhill.

Not only did they sit on my taxes, holding my return hostage, refusing to file them due to an IT "glitch" that nobody can resolve (up until the week they were due), they are charging me money to hold my return hostage. Run far away from HR Block's online service, especially wasting money for a "tax pro". Unresponsive, tax pro says to contact CS, CS says tax pro has to do it, and they go back and forth with nobody offering to do anything. So here I am, in April, waiting multiple weeks for someone to fix the issue and simply send my taxes to the state. There is no "it department" or "tech support", just a bunch of customer service reps that can't do anything, except tell you to contact another department. I was fully ripped off out of my money (multiple hundred dollars) to have nothing but a headache, they couldn't even answer a question the time I used that service, and I had to figure it out myself.

Summary at the end. I booked the full package which includes a tax advisor that looks over all the data to make sure it is correct. In the beginning, for some reason the assigned tax advisor switched 2-3 times, but ok, as long as they get their job done it's fine with me. I sent in all my documents and the tax advisor wasn’t sure with what to do with one of them. Basically telling me, that I should file the taxes as she prepared them and IRS will make a decision. Then, when it was time to approve and sign the documents that the tax advisor finished, it only went downhill. There was no button or page that would get me to the approval process. I did all the standard stuff like clearing my cache, deleting cookies, trying another browser, another device, but nothing helped. So, I called the support line that my tax advisor pointed me to. Turns out, this was the support line for the internal H&R technical network support which couldn't help me at all.

I've filed my own tax return for 30+ years, never late. This year, I was early and about to file at the end of March, then saw HR Block keeps advertising and selling me their tax professional service. I made a huge mistake by paying for their review service. From there, all hell! 1st, my tax return was not filed until a month late which will incur IRS late penalty fees and interests. 2nd, HR Block imposed another $250 fee in addition to what I already paid for the review service, otherwise they won't allow me to file my return. 3rd, the tax professional was gone for the season and did not finish my review and filing. The only good thing was, I did get hold of two great ladies in their local office who helped me through this ordeal. Conclusion: don't hire HR Block. do it myself again next year. Can't count on them. I got screwed me big time this time.

I have used H&R Block for over 10 years to file my taxes online. I've always used the self-service option. During the 2022 tax year, my taxes became more complex so I paid the fees to hire an online so-called "professional". One of my state taxes were not filed. I was told this was due to a "system error". I immediately digitally resigned and resubmitted the documentation. No action was taken by H&R Block. Six days have elapsed after the tax deadline. H&R Block has yet to take any action nor have they contacted me. When trying to communicate with their staff via telephone they offer no resolution.

I promised myself I was not going to pay a dollar to H&R block this year and I haven’t. I have however still had to spend hours of my time on the phone and online with them, and the IRS trying to sort out the mess that was made back in 2020 when I made the original mistake of engaging H&R Block’s services to complete my taxes.

I have been using H&R Block software for about 10 years and do have some background in accounting. The software has gone rapidly downhill. Two years ago, it way overcalculated my liability and I had to use a different software. This year, it calculated my liability as zero, which was definitely wrong. If I used H&R Block's info I would have been audited and had a huge bill. I had to go with another software again because I didn't want to get in trouble. H&R Block customer service is terrible and would not give me a refund, even when I explained the drastically different calculation with H&R versus the other software.

5 problems. 1) I was interrupted multiple times while putting in my info about possible upcharges and the descriptions/benefits of these upcharges was not very clear and in some cases it seemed I could not move forward without accepting the additional charge. I have used H&R Block online before and these interruptions seem to be increasing and becoming more confusing overtime. 2) At the very end of my state return the program told me I needed to talk with a tax pro, I accepted the charge, and was told a tax pro would get back to me. No one did for several days and then when I went back to the program it told me I needed to file an extension.

Every year my family opts to use H&R Block software to file taxes, and every year - without fail - my electronic files are rejected. It doesn’t matter what I do, there is always an issue. And it’s only with this software. I’ve used others without any problems, but this one? No good if you want to file electronically and save paper. The only plus is that the software itself is easy to use, but if I can’t get done what I need at the end of the day, it’s a waste of money, time, and energy.

I filed my taxes online with the H&R Block online preparation service on March 2023. There is a glitch on the online tax preparation service. I spotted the glitch after I filed my return. The glitch added a tax credit that I do not qualify for. The representative keeps saying the problem is how I entered the W2 info, but that is not true. I've checked it several times. The cause is that the software double adds my husband's and I social security taxes and then claims it as an overpayment. But we didn't overpay.

For our 2022 income tax return, we used H&R Block software. I was concerned that their software was not calculating correctly, so I called them in early February to report my findings. The rep kind of brushed me off, and told me to just wait for the update to the software which was coming out on March 3rd, and everything would be fixed if it was broken. So I waited, and then e-filed my taxes on March 4th. The calculations did not change, but since they are suppose to be tax experts, I had to assume they know more than I do. A couple of weeks later, the IRS sent me a letter wanting more information since something did not look right to them. My return had me getting $500 back from the IRS. I immediately replied to the letter, and gave them the info they asked for. I have not received a response back yet, but since that time, H&R Block has had 2 more software updates.

Hi, I had a terrible experience with H&R software that I purchased a few weeks back. I tried everything but it upload correct data, I tried both importing the data and manually entering it and eventually reached out to helpdesk, they told me they will escalate it to tier-2 and they will call me back in 5 business days and when I didn't get a call in 7 days I called back I was told that due to tax season that time frame has increased to 11 days, and I argued that yes it's tax season and that's why I want my problem to be resolved as well.

While the software is pretty intuitive and easy to use, there are some notable downsides. First, the tax help is terrible. I used to use TurboTax and, at least until I stopped using it 6 yrs ago because it was getting too expensive, it had much better advice & support. Second, this is the second year in a row that I've run into weird technical issues. It's weird because I used it for 3 or 4 years in a row before that without any glitches. I'm not sure what they've done behind the scenes but clearly, their technical team is dropping the ball. I WILL NOT use H&R Block for this reason when I file my 2023 taxes.

H&R Block is dealing with some major server errors this tax year with their online tax prep services. I've used this service for 6 years. This year, it has been impossible to electronically submit my taxes. The process is lengthy with extreme server delays. After I submit my taxes, I get the same error message. I've tried to submit our taxes on several devices (computers & phones), and several internet connections. Each time, it's the same error. When we tried to download our files from the site and we get a notification that the file is "corrupted" and unable to be downloaded.

Terrible experience with H&R Block. Spent considerable time troubleshooting bugs in the software (esp. issues with how they handle investments and foreign tax credits). Finally was able to file and Federal return was rejected immediately. I contacted support for help and was asked to contact IRS instead. Asked for a refund on the price I paid and was rejected. Disputed the charge through Amex and won. Won't do business with this group again.

I Have been using them for 9 years.. After 2020 my taxes were withheld when I called them to ask what was going on.. They got an attitude and refused to answer me. They had no problem taking their fees out of my state refund while my federal was being withheld.. Not to mention they don't give any discounts or incentives to long term clients. Being a single self employed mother I find it absolutely ridiculous that their fees jump around so much. Paying 553.00 to have them done in 2020, And last year 520.00. So this year I decided to go with a program of those of low income to see my refund.

Hi, I first took an appointment at the store, she never got back to me, took all my documents and never responded back. I kept calling and texting her. She never got back to me. Then I went online and filed from H&R block website, then they forced me to buy $50 pro so they can sign on my taxed, now it has been so long, no updates on their website. I keep calling them just so they can transfer me to other department and then hang up. Please stay away from this tool.

H&R Block is a collection of nice tax accountants who have zero competence to write and maintain software. I e-filed my taxes in mid-February with downloaded H&R Block software after it repeatedly indicated there were no errors or problems with the return. From my end, the submission froze in IRS servers and has stayed that way for over three weeks. At the H&R end, the IRS informed them that their software created an error in my filing (a fake report of rental income, when none existed) and told them within five minutes of my submission that it had been rejected. Since that moment, my return has been listed as pending in their software and the software will not allow resubmission.

H&R Block Expat Tax Services is an online tax preparation service specifically for overseas residents who need help with their US tax filing. They has been giving me the runaround for the last 3 weeks. I asked my supposedly expert "tax consultant" 3 times, via the portal's Message Center, to give me a rough estimate of fees before starting the Streamlined Filing. I received no answer, and yet he repeatedly emails me with a system-generated message: "I'm so close to finishing your tax return, but I need a bit more information. Please sign into your account to see what else is needed. If you need help or have questions, feel free to reach out to me in the Message Center of your account." I am now in the process of engaging one of the many other professional online expat tax services to help me.

I have been a H&R block user for years and have had no issues. I have received the e-file rejection code FD-32-S1-F1040-080-02 while trying to submit my return, the fix was supposed to happen on the update of 2/2/23 and then on 2/17/23 and still no fix and now I am being told it will happen on 3/2/23. I have lost all confidence with H&R block that the fix will ever happen, I have spent over 8 hours on hold or talking to support to fix this issue to no avail. I have talked with a representative about the situation and I asked for a refund and was told to get it from Amazon, which I am unable to due to it being past the time for a refund because I have been waiting for a fix for the program.

I paid over $200 for the preparation of my 2022 taxes because the online software required me to add a “tax professional” in order to report a total of three losses on Section 1256 Contracts it did not allow me to enter on my own. Long story short, I prepared 98% of my return myself, paid, uploaded every tax document immediately for the tax pro’s review, and waited. And waited some more. After a week had elapsed and there was no progress, I sent a message to my assigned tax pro and she never responded. Another day went by, I sent another message urging her to please respond because she was holding up my filing and refund, and still no response. I placed a total of six calls to H&R Block, having to re-explain my situation each and every time, and after being promised multiple times to be reassigned a new tax pro I still hadn’t been.

I have used H&R Block for the last 5-6 years and never had an issue. However this year after completing my taxes I filed using e-file. In less than a minute it came back rejected. The rejection letter indicated that the issue was with form 8962 (a calculation error). I inspected the form and found no issues with it. I then called H&R Block's help desk and the gentleman that took my call was just as confused as I was. He could give no explanation as to why it was rejected but advised me to e-file again. So I e-filed a second time and it was rejected within minutes.

I have been having a terrible time with H&R deluxe software not connecting to the server!! Google it and it's easy to understand. I'm not alone! They are unable to fix this and I have supplied endless information which still gives me the VERY SAME RESULT! They are selling software which has a problem and they are unwilling to fix it!!

I usually file with Turbo Tax but this year some things have changed for me with refund advance and I really wanted the advance. I heard H&R Block offered it. I had to file in person or remotely to qualify for the advance. I understand why now. Anyway after 4 hours of waiting to get started, now comes the best part. It cost me 419 bucks to file. Normally I pay 39 bucks with Turbo. I thought well I need the advance so I did it. Lady did not explain that it goes by your credit score and bam! I was denied. I lost 419 and did not even get the advance. Never Never Never again will I ever file with these guys. I'm pissed. I had a w2 with nothing special. 419 is insane compared to 39 bucks. Ugh.

I have used H&R Block Premium Tax software for years. I filed late this year and was paying close attention due to the losses our business took and noted the amount of tax owed based on my taxable income was being calculated incorrectly (29K of taxable income and I owed less than $100). I contacted H&R Block and they provided an updated version of the software that did not fix the problem. No one seemed to know what to do. I have not seen any other complaints about this. Ended up filing a paper return to correct the issue. I would think H&R Block would have some avenue if a bug in their software is detected, someone could email them to let them know and respond. The phone people do not know how to handle this.

Comments are true. Don't jump into this mess. All one expects is a tax preparer to prepare some basic returns. Until this, and that, and one thing after another and then you end up somewhere between stuck and lost and nobody is there to answer the phone.

I thought it was smarter to have a Tax Pro help me with my taxes this year. I was wrong. She wasn't thorough and disregarded an issue I brought up to her four times. Instead of getting a refund, I ended up paying $3200 in taxes. I contacted customer service, and my case was escalated. I submitted an online complaint. No one followed up with me. I had to review my own taxes, amend them and send them in myself.

No mention of this issue when you buy the software. And customer service sucks. Good luck trying to get a refund.

I had H&R Block file my taxes which cost $600 which was about $200 more than usual because my previous tax person didn't do them on time which cost an additional $1,500 in penalties from the IRS. Afterwards they completing my taxes which if I'm still having the IRS and Colorado saying I still owe them money. My taxes aren't done. H&R basically ghosted me as I received additional tax payment request from Colorado and the IRS. This office didn't response to messages left and just now replied with a generic email after two weeks of trying to reach them through their messenger. I would find someone else to do your taxes 'cause they are horrible.

Switched from TurboTax two years ago. This year decided to pay for the tax pro to make sure everything is correct. The pro who was slow to reply. I thought it was tax season maybe she was busy, but that was ok, filed with no problem. After a few months received a letter from FTB saying that I owe taxes. As far as I remembered I paid them through the portal. The portal has no info on transactions, etc. It just has a banner saying something like "Congratulations, your taxes have been filed!". First time I see a portal where you pay for stuff but cannot see your transactions.

I filed my taxes and I set up my refund to be direct deposited on to my debit card. They refused to put the refund on my card (GO2Bank) and they returned it. I've talked to the IRS and they've told me that H&R Block has my refund check. I filled out a form to have my refund put on my H&R Block Emerald Card. Then I received an email saying that the funds were disbursed as I instructed. They have not. Every time I call the 888 number for H&R Block, I'm given the run around. My local H&R Block office they are avoiding my calls. I should've received my tax refund 6 weeks ago, but I still don't have it. I've used H&R Block for many years without a problem, about 12 years, but this year, they act like they have no idea what they're doing. They are constantly lying to me, giving me the run around and being of no help at all so that I can get my refund already!!!! This is the LAST time that I use H&R Block!!!!

The people are sweet, however they're not always experts. I filed in person for 2021. The person said I was getting a refund for $2,200 and the fees for filing with H&R was about $300. The IRS said that I filled out a form wrong and made adjustments. The IRS said my refund was $1500-$300=$1200 which I actually got. I thought it would have been cheaper to file with h&r but that's more than the personal accountant/company I've used. I will never do in person option again, nor would I ever recommend them to anyone!

H&R Block online has chosen not to include Form 348 in their standard available forms (it has been around for 10 years). I received a pop-up saying that to add the form I needed to have the taxes sent in for a tax review, an additional $60. Begrudgingly, I agreed to have the forms sent for tax review, I notified the reviewer that I needed the form added. The reviewer took two weeks to get to the taxes and neglected to add the form issuing them back in ready for submittal. I will never use H&R Block again and would recommend others to proceed with caution.

I was charged all sorts of fees for them to file my returns incorrectly. I hired an accountant to review their work and finish the remaining returns. The accountant told me that not only did they incorrectly file my state returns, but we will have to amend my federal return. When I called for a refund, they told me that this was my issue.

I've used H&R Block for decades. My email contact has never changed, and they have my correct phone number in their system. So why, when I hand delivered all of my documents to an HR Block tax rep on March 3rd, have they failed to file my federal and state taxes on time???? I called a day before the federal filing date to check the status, they said they were working on it and would call me soon. No call, deadline passed. So I drove 20 miles to the same office to inquire. Very poor response from the office manager, saying they still had a day to file the state tax on time, and that they had given my file to a different tax rep, but that she was at her doctor's at that moment because she has a serious illness.

I filed my 2021 tax return online with H&R Block this year. I needed a form for the covid disaster and I was instructed by the H&R Block program to allow their account to complete the form for me. I submitted my tax return to their account and my tax return was returned completed and signed off by their accountant with a large refund and no form. When I asked the accountant about the form I was told she "didn't know I needed the form". I find this unacceptable especially when the program prompted me to answer questions resulting in the need for the form. I resubmitted my tax return to the account and it was returned with the necessary form AND a large IOU to the IRS! The difference between the two tax returns I received was almost $4000.00! I will not be using H&R Block again! Also felt the cost for filing could have been more competitive.

Major glitches in the software and the inability to file my state. Incorrect information was also imported from the previous years. Their customer support is non existent and unconscionably bad. It has been over 8 hours over the past few day and counting and still no help. I am put on hold for over an hour and then the call drops. When I reach someone they give me a case number and promise that an escalation team will call. They don't. I 've been waiting 4 days. When I do get through to an escalation team myself after hours of waiting they put me on hold and then drop the call. I cannot file my taxes. I am going to have to get Turbo Tax and start from scratch. Never again. Their customer support is non existent and unconscionably bad.

This service asks automated questions, many lead to more and scramble the answers to create a mysterious return. You are rarely able to see what they’ve done or why. I was forced to buy a CPA review which enabled me to interact with a person who did explain, recalculate/fix automatic results, but I still needed to suggest more reasons to reduce taxes which worked.

Have used the online deluxe version for years and has been wrong several years in a row but eventually goes through usually costing us more than they project as it doesn't catch much. For the 2021 taxes, we filed and then received a rejection. Contacted them and they have no information but are welcome to print and mail to IRS. No refunds and then they ended the chat when we asked another question. Disputed the charge and refiling using another online product. Never again and should have known better.

Unless you have a very simple return, This tax preparation software continuously wants you to upgrade or "chat" with someone.... at an increased price. The "free" version is only worthwhile if you have a W2 and nothing else! If you have children, don't even bother. This was a total waste of time.

It does not tell you upfront that you cannot pay what you owe with a credit card. Online chat is worthless because they don’t know what they’re doing and told me I should just print out and mail my returns for federal and state and send a check. Not worth the money I paid for the Deluxe Edition.

The software contains a glitch for Schedule C filers. I have been told numerous times the glitch would be fixed within 5 days, but it has been over 2 weeks and there is no fix. The company should have the software working perfectly by late March (2 weeks before the Apr 15 tax deadline), but they are still having major problems. Go with TurboTax!

Their online system offers the MOST HORRIBLE service one can ever imagine! Their website and online account are terrible, full of bugs and errors! Every other online form they have does not work and gets stuck! I booked a virtual appointment to file my taxes, they simply did not show up and no one ever responded to numerous messages and phone calls that I made to see what's going on. Absolute disaster!

I chose to use H&R Block premium package for filing my taxes online this year. It took me less than 2 hours to complete and upload all the information into the program. It should have been a fairly simple return. I submitted my return for review with a tax professional a week ago. I received a welcome message from a tax professional and a request for a document. I replied and submitted the document. I have not received any other communication since so I sent a message through the H&R Block website 2 days ago asking if there were any issues and have not yet received a reply.

Doesn't import Charlesschwab data and they refuse to refund their software price. 45 minute call wait time, many hang ups and disconnects. No one knows what they're doing and supervisors are never available.

For the second year in a row I have used the online tax software from H&R Block. My returns are not complicated, but for both 2020 and 2021, the IRS rejected my e-filing due to a seemingly simple matter. They rejected my e-filings because they state my Adjusted Gross Income from the previous year does not match their records. In both cases, I had my previous year's return and I made sure that the AGI matched perfectly. Last year I even got a transcript from the IRS to ensure I had the number correct. I just called the H&R Block customer service by phone and here's what they told me. "I guess you'll have to print and mail your return"!!! How helpful is that, especially when I'm getting a substantial refund this year? I'll never use this software again, and I hope anyone reading this won't either. Henry Bloch should be spinning in his grave....

I've been using H&R Block for 6 years and the website experience has gotten much worse. The 'new' H&R Block tax filing system is full of bugs - the same page keeps refreshing when I log-in. I was assigned an online tax pro, and it seems he filed my tax return, but in my account it's not updated and still showing that my return has not been filed. Please invest more in fixing these bugs in the site - it makes me feel completely left in the dark about the status of my tax return. I've called support and they're not able to see what's happening with my account either.

Probably not a review for everyone. I have over ten properties and cannot use h&r block as it cannot save and reopen my return once I get to a certain point adding data reloaded program and upgraded from deluxe to premium and put data in several times! Spent hours on hold and talked with various agents who are nice enough but unhelpful. The return will not reopen once a lot of data has been added, it seemed to be fine until an upgrade/update around the 10th of February.

Since I used for 2020, I logged back into H&R Block and input all my data, including uploading Schwab 1099 forms. I was shocked to see that on less income than last year, when my total tax bill was about 4,000, this year Block calculated it to be 41,400, including $39,000 in Alternative Minimum Tax. (My total income, including Social Security, is less than 80,000.) There was no way to see how this crazy calculation had been made without paying for the program, and then printing out the forms. Once I did this, I found the program had for some reason inserted the total of my long and short term Capital Loss carryovers on to the AMT worksheet, and came up with the crazy $39,000 in AMT. Took me another week, four phone calls, and literally hours of wasted time to get a refund. Writing this as I wait for a representative to speak to. DON'T WASTE YOUR TIME OR MONEY on HR BLOCK software.

Originally I filled out the 2021 1040SR IRS editable PDF form and used the 2021 IRS Tax Tables to find the tax on my taxable income. I then used H&R Block online program to verify my results and hopefully e-file my return. All the results via H&R Block supported my results except for the amount of tax on my taxable income. H&R Block was lower which made my refund higher. It was only $17 but I do not want any discrepancies in my IRS returns!! I then contacted a local H&R office and found out they offer a free “Look See” service. They reviewed my 1040SR 2021 IRS filled form and said it was correct. I asked them what was the tax on my taxable income and they confirmed what I obtained from the IRS 2021 tax tables.

Most disrespectful, useless and frustrating tax services. I had TERRIBLE experiences with both in person and online resources. In person: I had an appointment for in one of their offices at 2 pm. I was there at 1:40 pm with my wife and kid. Customer service was terrible. After 20 minutes of waiting, a lady brought me a piece of paper asking me to write dow my FULL SSN. That was the most sketchiest thing I’ve ever seen. I asked her twice if she really want me to write down my SSN on a flying piece of paper? She said, "Yes. We just need to verify something." 2 pm, 2:15, 2:30 still waiting. I decided to leave because my baby was sleepy and he was crying and acting up.

I've been using H&R Block tax software for 8 years. This is the first year I have not been able to file in a timely manner. The software keeps telling me I have an outdated worksheet. Note I said "worksheet," not "form." I've done the updates, and it's now Valentine's Day and I still can't file because of the worksheets. That said, I like the software. It's easy to use, though my taxes are pretty easy, even with a small side business. I can usually have everything entered in an hour. By then I'm ready to file...except for this year. I've been ready since January 21st, and it looks like I need to wait another week for the next update.

I switched to the H&R Block online software a few years ago and was loving it, but 2021 was a disaster. I completed my taxes but it kept insisting I owed thousands of dollars. It was counting a Roth IRA as income, but I couldn't find any way to change it. I finally just went to Taxact.com, paid more, and got it done correctly. The online site has gone too far at shielding you from forms so that I couldn't just check a box to check it. TaxAct did the same but asked me the right questions.

The professional I booked a 30 mins phone appointment with just hung up on me after 10mins! What a waste of time. I will never use H&R Block again. I just wanted to know if there were any credits I can take advantage of and if it made sense for H&R Block to take on my return. She was incredibly rude and didn't seem to want to be talking to me at all. Then she just said she had a client and hung up on me. She should be fired. Wildly unprofessional and discourteous. I did not deserve that one bit. You should be ashamed Roseann **. Because of you I will never use H&R Block again and will post this review everywhere. Unbelievable. H&R Block #Roseann**IsTheWorst. She works out of the San Diego Office on Regents, so avoid that office.

I have been using Block software for over a decade without problems. This 2021 H&R Block Deluxe software is unacceptable and loaded with poor customer service and forms that are missing or don't give the correct result. The IRS worksheet that determines the portion of benefits that are taxable (but does not have to be attached to the return) is not functioning on this software but works fine on TurboTax. I cannot reach a live human on chat or by phone. After waiting on hold on the phone for 20-30 minutes, the call gets dropped on both my landline and cell phone.

If you are a nonresident alien like me with F-1 visa, this company might be the worst one. Your federal refund will be maximized by applying deductions which are not eligible for nonresident aliens, and you might not be able to even notice these things, unless you compare tax documents prepared by other companies, line by line. If you have tax record issues, you would have some issues, when you apply for green card.

I'm purchased and downloaded H&R Block Premium Software to do my 2021 taxes. I have already encountered 2 issues with the software and it's taken me multiple calls to be able to finally reach someone who has a clue on the issues I'm seeking assistance with. It's taking 30 mnutes or more to finally reach support when attempting to use both chat and phone call support. H&R Block software may be good to use for simple returns but not when it comes to rental properties or a lot of stock trading. I sold my rental property in 2021 and it has been a nightmare trying to file the sale of this property using H&R Block software. Bottom line is that the software is not very intuitive and I have encountered multiple issues with the software.

The IRS form for SSA worksheet was not approved by the IRS. This is to be fixed in an update, but H&R Block does not know when. So as of 2/6/2022 I cannot efile because of this problem. This prevents me from me getting my refund ASAP.

The charge to prepare my super easy return $115, is ridiculous. I planned on filing it myself but desperately needed the $ from the refund so I wouldn't be evicted from my home. Really **, you shouldn't charge people to be humiliated, seems a rather cruel way to run a business. This past year has been difficult for many people & devastating for many others, losing loved ones, jobs, homes, all sense of safety & security wiped out. H&R Block should care about the communities it's servicing & not be so goddamn greedy. Your shareholders should survive without GREED & GROWTH.

I have used the HR Block self-service online tax site for over a decade (paid version) and have always file Married - Jointly. I am experienced with taxes and did not have a tax question. There were tech issues with the site when doing my 2020 and 2021 taxes. The only available help was an online chat, which is no good when trying to resolve site issues (in case the browser has to be closed, cleared, reopened, etc.). HR Block needs to have tech support ability to screen share in another browser. Their tech support in India tries to help on the chat, but it is woefully time-consuming and frustrating to try and fix an HR Block website problem with these folks.

I purchased Block deluxe + state tax software to do my taxes. It is a download to my computer. One of the forms that I need, 8915 F, is not available/supported by the software. I called Block's help center and was told that the form is not available in the software that I purchased but I should call an office and they can help me. I called a local Columbus office. The Representative that they had the form available in their software. I would need to have them do my taxes. It will cost a minimum of $190. It could be more depending on the complexity of my taxes. This is not a best business practice.

I spent a whole day preparing my tax on H&R Block website. Needed expert review which was "not available at the moment". They downgraded me automatically to Online Assist which didn't work. So I decided to remove it. The phone robot said it would delete all my filings. I called customer representative to remove the non working online assist from my bill without deleting my input but the lady deleted everything then apologized saying that her screen didn't give her the option to keep my inputs. I believe this is way to coerce people into paying for options they don't want.

First off, the system will not allow me to give a less than one star review. H&R Block is horrible when it comes to issues. I have been stuck in a nightmare situation for three weeks trying to get a mistake they made resolved. I have documentation and proof that it was their mistake. I've called their helpline, sent messages to the Tax Pro, and scheduled in office visits. The Tax Pro never responded to any of the messages, one office visit they didn't even show up for and never followed up, and every time I try to call the helplines, it says that all their agents are busy and drops the call.

This is the second time I've attempted to use HR Block. I had to cancel one account because nobody knew who owned it, nobody could access it and my tax information had been waiting for 5 weeks and nobody would return calls or messages. Now, I opened a new account, uploaded my tax information and no response to messages for a week. They are absolutely horrible and forget about calling their toll-free number, they can't do anything but send messages to people who never respond.

First.. I have used H&RBlock for over 5yrs. Every time I call it is a 30+min wait. When I call no one can ever help. They give you another number to a group that can't help and they send you back to the first group. Documents? Never expect them to give you a receipt of your payment to the IRS. They say you have to call their payment processor. Really? I filled out my personal banking info on the H&RBlock web app and they say they don't have a confirmation of that? PATHETIC. Don't use them. They continue to get worse year by year.

Extremely poor website and phone support ... can’t find much on the website and have waited over an hour at least 10 times in the past 6 months on the phone with no one ever answering. Phone wait has loud annoying music then so very low volume women groveling about something - alternating. Says call will be answered in (then drops silent). I can only assume H&R Block is falling into the pit of bankruptcy ... with such poor and never updated services. Always the high call volume excuse --- this just means you are no good at managing your call system which translates to a negative impact on the perceived quality of your products. After 2.5 hour wait on June 7th (tax filing was 5/17) go someone from India who could not answer my question and gave me cookie cutter 6th grade answers. Software is ok 3/5 if you really know what you are doing.

On 2/16/2021, my account was charged $157.98 from H&R Block. This was an amount that I was quoted that I would be billed if I filed my 2020 taxes successfully through their company. The problem is that I did not end up filing taxes with their company and used another company to process my 2020 taxes. Despite this, I did not receive my money back and was wrongfully charged the $157.98 for services I did not end up using. It took a couple of months before I saw this charge, but when I did, I immediately contacted H&R Block on 5-9-2021. I was relieved after speaking with “Margareth I.” who apologized and assured me that I would be refunded within 3-10 business days. She provided me with case# 05479482 as a reference.

WOW. They take on more customers than they can handle and then just...without telling you...don't bother to do your taxes and leave you in the lurch. We wasted 2 hours with Gail and left all of our paperwork with her. She assured us she would call us shortly once our taxes were done to review them with us and get them filed. 2 weeks later and they were still not done. I left 3 messages and sent an email, with no reply. Nobody in their office picked up the phone either. Called corporate who assured me someone would call me at 6:30 that evening. No call.

Last tax year we had a death in the family and had to use the deluxe version for our taxes. This year when we selected the free software, they waited until we were done inputting our taxes, several hours invested, and then charged us again for deluxe. Apparently, once you use the deluxe, you are automatically charged each year until you asked them to delete your account completely from their files. How many people do you think they'll RIP OFF with this this year! By the time you get to the end you are so tired of dealing with taxes, I bet most people just pay. I'm sure they're counting on that.

I am currently on hold after a woman, named Cynthia, gave me extremely poor service. I have been on hold to speak to her manager for quite a while, and she put me on the Spanish speaking hold line, so I have no idea what they are even saying. She was patronizing me before putting me on hold, on the phone she would not let me finish my sentences. If I tried to say something she would talk over me saying the same information over and over (and that all these other customers are experiencing the same thing - even though I was never ever able to tell her what the website issue I had was). I did try to ask her to not interrupt me for a second so I could get my question out - but she took that as me needing to talk to her manager - now I have been on hold for over an hour (with spanish only information being repeated in my ear).

Do not purchase! The downloaded file will not load. After two tries and hours waiting on hold a rep tried to transfer me to a 'software' tech. Two different calls. It went click and then gone. I still have no software to do my taxes.

Ridiculous that you select one package at the beginning of the online tax program, then get to the end and the premium shows - So you think, ok...mistake...let me downgrade....then you find out your info won't transfer IF you call and ask for a downgrade - after waiting 25 minutes on the phone. This is the WORST case of bait and switch I have ever seen. And it's not like you don't know at the beginning which one you want to use...Premium was if you had a schedule C or rented out property...I knew I had neither so I chose the lower one...although they will question you about choosing the incorrect one. STUPID STUPID STUPID.

The 2019 software worked correctly and allowed the subtraction of military retirement pay from AGI. The 2020 Premium software won’t allow it and therefore makes your tax liability higher. Their Chat line rep said wait for an update but the website says no update is planned for the Kansas software.

H&R charged me $70 to not file my taxes, then I ended up filing with a CPA. They refused a refund, then told me to file elsewhere. I have been on hold for an hour, after I was told I'd be transferred to a supervisor promptly. I'm still seeking a refund for this, and will likely seek other means to submit my returns than H&R in future years.

I made a virtual appointment with a tax pro. I uploaded all of my tax documents. Now H&R Block is unresponsive about how much they are planning to charge me, I'm getting conflicting information about whether anyone is actually working on my taxes. I’ve spent hours this week waiting on hold, scouring the website and messaging my tax pro. No one answers. I understand it’s tax season and people are busy — but this complete lack of communication and transparency is unacceptable.

When filing 2019 taxes in a local H&R Block office, I didn't have my routing and account number handy, so I agreed to take an Emerald Card. The tax professional, Mary **, told me that it was just like a debit card, and that I'd be able to transfer all of the money from the card into my bank account at my convenience. This is factually incorrect. Not only was the Emerald Card declined at multiple places where I tried to use it, the largest amount that can be transferred at any single time is $500. Eventually I got all the money off this card, then tore it up, happy that I would never use this card again.

I have used H&R Block for years and I could not be more satisfied. They have always gotten me the best deductions available and gotten me the best refunds that I could ask for. I would recommend H&R Block to not only my friends but also my family.

This company does a fine job and I've used it the past three years and have never been audited or anything like that. However, only the very basic basic basic filing is free and you don't know that your filing's price until the very end and you don't feel like you have a choice to deny paying whatever arbitrary fee this company imposes. I think that's deceptive.