H&R Block Reviews

Recently ordered this online software to prepare my personal taxes. There was an option to create a joint filing for myself and my spouse. But once this option was chosen, you could not disable it without having to re-purchase it again for a separate filing. It's a scam to get the customer to repurchase the software again. Further, the software had a confusing, difficult interface to use. I had to go elsewhere to buy another tax software. I used TurboTax - far better, and easier to understand.

Worst service ever!! I will never do my taxes again with H&R Block. They are overpriced and can't even do taxes properly. They had me do my taxes and forgot to get me to sign the proper papers before I left 2 days later. I get an email stating that I must have been in a hurry to cash my cheque because I didn't sign the papers and I need to go back there. I wasn't exactly running out of there. Then to email me. I had to drive from Toronto back to Windsor where I did my taxes to sign the papers. Then after I sign them tell me I can't claim my medical expenses because they are dated for this year. Which they were not.

H&R Block messed up my 2015 tax returns so badly that now even my ex husband is getting audited bc of their careless errors. The tax preparers put the wrong social in the wrong box, so it seemed as if I was paying alimony, although it was the other way around. I had bought the Peace of Mind Warranty so thought they'd help with the penalties, interests, taxes, etc, BUT they refused to pay anything w/out a valid excuse as to why. These criminals will screw you over then leave you paying thousands for their mistakes, which they fully admitted to making. HORRIBLE!

I sent my 2016 tax refund in on February 16 2017 and I still havent received it. It's april 26, I called the irs and they cannot find my tax return. I called H&R Block and the person who answered the phone said they would contact me at 6:45pm, but didnt. When I trie d calling backno one answered the phones.

I've always used H&R Block. This year they are holding 691.00 of my money saying I owe them from 8 years ago for a prepaid emerald card. I told them that they took it out of my refund that I got back that year! It's a prepaid card! I was on hold for an hour waiting for the man to get back on phone. Now he says I have to wait for them to call me back! I'm getting robbed and they're getting away with it. This is not fair. I will never use H&R Block ever again considering I've used them since 1998. What can be done? This is so wrong.

I had information for the preparation of an estate tax return sent to the H&R Block office in Pinehurst, NC by my estate attorney in June, 2016. I was moving from the area in a month, but left the estate return to be done by this office since my attorney who had all the estate information was near by. That was a very serious mistake. After I moved to another part of the state on July 1, 2016, I called numerous times to see when the return would be done. I kept being told it would be done "that week." I was also told that the return was not due until Spring, 2017. Finally, in January, 2017, I called my attorney about the problem I was having concerning the return and she found out that the return had been due in Sept. 2016. She informed the tax person at H&R Block of this. The return was still not being done.

There is nothing wrong with the H&R Block on-line interface, but I felt like I was held hostage. After spending two hours entering my information, I was told that I had to. But the premium service for access to a form that should have been a basic form. Then I had to buy a tax pro review - this was not optional. All in all, I had to spend $160 to submit my taxes. Never again!! It felt like a victim of pathetic up-selling. "Very" overpriced when compared to other on-line services! And I was a long-time H&R Block customer. Not anymore.

I filed my taxes on H&R Block website and it wouldn't let me go any further until I paid for the Deluxe package that includes a tax professional. I couldn't print out my information that I had entered and it forced me to file an extension which I didn't want to do... as Taxes weren't due for a few days. I received an email after I filed the extension from the H&R tax professional stating that they were reviewing my taxes and would get back to me. The next day I received another email stating they needed better copies of my forms so I resent the information. For the next several days I emailed and called the tax professional that was supposedly working on my taxes and never received any response.

This does nothing if the IRS does not think you are a risk. All this company does is fill out the form that you can fill out at the IRS. You are paying $30 for someone to fill out a form that you can do yourself. They claim to help you get a pin number from the IRS. They can't. Only the IRS determines this and they send you a letter in November or December. Tax Identity Shield is a sub-contractor and H&R Block cannot help you with your problem. You only have 7 days to get your money back.

I had my 2016 taxes prepared in the Shawnee Kansas H&R Block location in March 2016. We were almost finished and the tax adviser was ready to submit my return when I asked if I would be eligible for a deduction due to the high out of pocket cost of my health insurance. She hadn't even thought of that and then told me that I would. I also had other expenses that I had incurred that I was able to increase that figure. Since I thought to ask this question, I was able to increase my refund by over $1000. Also, I had a 1095 form but it was missing a health insurance payment for the month of March.

I had gone to H&R Block, which I have used continually. But now will never use them again. My experience at the location in Collierville, Tn was horrible. I feel like my taxes are incorrect. When I asked the tax person a question about my health ins. deductions along with medicines, as well as a couple of bills I need to include that I had paid, she quickly let me know..."oh that's not going to help you". Their fees are a rip off. In the past when I went to a location, the person always said "I have a coupon would you like to use it towards the fee", quite generous I might add. But going to them for the past 2 years, I have had my taxes prepared wrong. When you confront them about this they act as if you had shot them.

If I knew that I would get charged $478.00 to file my taxes with H&R Block, I would have chosen a different route. I've been claiming a tax loss with a large federal and state returns, and feel like I have been taken an advantage of. I was filing taxes for a full time job for part of the year and for two self-employment venues for the rest of the year (Uber/Lyft + real estate). I was satisfied with the level of service by a senior accountant who worked with me. Yet, in my opinion, this does not justify the cost.

I paid H&R Block to look over my tax return before submitting to the IRS. The 8962 form was not filled in completely and the IRS held my return till this was corrected. I corrected this, not the tax professional that I was assigned to. After this was completed the IRS released a small amount of my return that H&R Block was sure to take their fees from and I was mailed a letter that I was being audited in the 8962. So, now I have to wait on the rest of my refund as I have to submit more paperwork to the IRS on the 8962. Why charge for the service of a tax professional to double check your refund if they do not see that their online system did not completely fill out a paper and me have to do the legwork! I emailed the tax professional all of the paperwork as requested to file the return and I still had to correct the form!

According to "support" the software will allow you to enter anything, no matter how unlikely or even impossible, without raising any flags. It will allow information that is self contradictory. Whatever gets entered is your fault. In this case it allowed dollars to be input associated with dependents when I listed the number of dependents as "zero". The state caught this error immediately. H&R Block didn't even pop an "are you sure?" window. According to the floor supervisor, once you submit your return, in other words once they have your money, they "can't" issue a refund. You cannot escalate above a floor supervisor.

Last year H&R block tax software worked great, but this year it wasted more than 10 hours of my time. The worst problem was that it kept auto filling my wage info into my schedule c for my other part time business. I could not delete it either. I will never use it again and have warned friends.

I do my taxes every year, never happened anything like what happened this year to file my 2016 taxes in H&R Block, Eastchase, Fort Worth, TX, office # 42073. They charged $233 fee for filing Taxes. I said "that's too much. I never paid that much." (The person who work on my documents was Mary **.) I tried to discuss with them. They said, "you can talk to the manager when he comes." I asked the front desk person to wait him in the waiting area. She pointed at the door, and told me "out that door," and I waited out. Then she came out with smile, and said, "we know that you won't use H&R again. Here's the manager's phone number **." I contacted him to discuss the over charge, he said, "we are done with that." And I tried to talk to him about the front desk person, he said "I'm glad the way they respond you (he rebated it 2 times), we can't do anything for you." They screw up the customers.

I've used H&R Block for several years. I went in to do my taxes for 2016. It took 30 minutes tops, and that was because the rep made mistakes. The charge was just under $500.00. I don't have a problem paying for a service, but that was excessive charge. I had my letter of exemption from the affordable care act. They still were charging me because I had an exemption. My taxes were the simplest you can have. No deduction, or any complicated accounting. I will not be returning for any business, my 2017 taxes will be very complicated. I expect them to charge me a couple of thousand just to file. Not good business. I have been telling everyone I can.

Emerald card is a rip off! They keep taking money off the card for a "debt relief" that nobody knows of! We called for a reason and nobody knows why they are taking it! They gave us a ticket number the first time for the refund and needless to say they never refunded it or called but took more money! We have not been negative and we deposit paycheck every payday! We will never use them again after all these years we been with them with our taxes!

I was at H&R Block for 29 minutes and was charged $362.00, that comes out to $13.00 a minute. I work for $12.32 an hour. I can't imagine charging $13.00 a minute. I will never go back to H&R Block. I have never been taken advantage of in such a big way. Even doctors do not charge fees like this. I will never go back to H&R Block. I will tell everyone I can to save them the stress of being overpriced.

I have been using H&R Block for years, and I usually get my refunds sent to me via check. However, this year I decided to use their Emerald Card, and that was a major mistake. First, they never gave me a copy of the full cardholder agreement. If they had done so, I would have opted to get my refund in a different manner. Secondly, after leaving their office, I went home and created an H&R Block account, so I could track the deposit of my refund into the Emerald Card. When I setup the account, and changed the PIN on my card, I downloaded the Cardholder Agreement and read it. That is when I had an issue. The fees for transactions are high if you do not use their two ATM providers, or use it in a POS transaction. To get my full amount of funds, it states in Section 5-C, last sentence that I can request a check or a one-time ACH transfer.

I have truly never been as disgusted with a company as I am with H&R Block. I had to explain to the incompetent tax preparer what form to use to write-off my solar (she said she had never heard of someone being able to write-off their solar). This started my unfortunate 2nd year in a row with H&R Block. I always try to give folks a second chance therefore starting my downward spiral of BS and fees and charges all hidden behind the only 39.95 fee. Did anyone know that all those normal forms that we child care expenses things like that well they are all charged for. Anywhere from 25$-45$ for each click of their mouse that auto fills in the form with all your info from the last one. However you’re still charged for every form. Even the ones they don't know how properly submit and have to keep going back to.

Was attempting to prepare my taxes myself and ran into an issue trying to determine which form to file concerning real estate that I owned for 1.5 years. Could not figure out what form to use on the IRS website so made an appointment at a commercial tax preparer since there were only 8 days left before filing deadline. The preparer was pleasant but at the end I was asked whether I wanted a protection plan for additional fees (why would you need a protection plan, company and its preparers should stand by their work product without the additional fee gimmick). Then we got to the end and the fee for preparation was $300.

I've used H&R Block for over 10 years online without incidence. This year due to 3 1095-a I had to upload documents and have an actual tax professional look at the forms to make sure I did it right. This was an added charge they told me off right away in the system. My total bill was about $70 which is reasonable. I asked her flat out if there were any more charges after reading reviews here. The answer was no and she was truthful. She did a very good job checking things over and trying to find me additional credits (there weren't any). My only problem was with the IT department trying to help me upload documents on my phone. They speak a whole other language they claim is English. I should've had my daughter do it and save myself the aggravation! They need to go to cultural competency training for us computer illiterate!

So much for H&R Block's “One Hundred Percent Customer Satisfaction Guarantee”. It is not worth the paper it is written on. After a year of wrangling with them, they still refuse to reimburse me for the $2650.00. I had to pay Federal Tax Resolutions to fix their mistakes. After two visits to different offices, one in California and the other in Arizona our tax return went from the original showing of $13,325.00 due to the IRS. And after the errors were corrected, we are getting back a substantial tax return. No thanks to H&R Block. I will never set foot in any of their offices ever again. EVER!!!

Question Agent Jackie about total cost with filing Fed & state taxes forms. Verbal cost under 150 dollars. When forms completed the computer generated a 255 dollar fee. Jackie very patient and great. But the Fee for document too high. If Jackie stated cost over 150 dollars I would walk out of business. Had to pay because H&R had my document under hostage until PAID.

I went into H&R Block to file my taxes, I also had to file my previous years as well. I knew going in I would be having to pay a bit more as I was filing for 2 years' worth but never in a million yrs would I have thought I would have to pay $335 just for them to do my taxes. As it turns out I paid $167 for each year I only had 1 T4 and my RRSP to claim and 1 T4, RRSP and an EI T4 for 2016. This is absolutely outrageous to charge people that amount. I also learned there is a required amount you have to get for your refund to qualify for the cash back which meant I had to come up with the money right then and there. Why is there a minimum amount? I would get it if I was only getting $30 or something but I didn't quite make the $600 minimum you have to be getting back. I will never step foot in a H&R Block again if that's the kind of prices you charge people to complete taxes that didn't take more than 30 minutes to complete!!!

I brought in my tax return. It was a fairly straightforward return except for a Social Security lump sum payment. She completed my return, we signed and paid and PURCHASED Piece of Mind. We left with Good news as we were told we would receive 2400$ back. We immediately purchased a ticket for my husband to see family. Thus, begins the nightmare! We were called about 8 hours later and told there was a small mistake on our tax return and could we bring in the return right away. We did so. They assured us they would get right back to us. I called a few hours later and given no information and told we would be contacted.

We had taxes done last year by H&R for the first time. I had screwed up and ended up having to file an amended return as well. This I knew would cost a bit more, but did not know it was going to total $350 for it. Yes, I am self-employed (by 2 companies only) so not too difficult? I supply a computer printout (4 pages) subtotaled in all categories for ease. And yes my wife's W-2 as well. But still an outrage amount!

H&R Block prepared our Federal and State tax returns for 2015 in February 2016. They made an error by not bringing forward depreciation amounts from Form 4562. This error amounted to $1500.00 in a refund. They also left out the depreciation schedule from our tax return copy. We had to request the missing depreciation schedule and notified H&R Block of their error. They agreed to prepare an amended return but refused to refund $700.00 which we had paid for tax preparation. They claimed the error had to be discovered within the same year of preparation.

My mother, who is 80, went to see a "senior tax analyst" at H&R Block for a simple return. Her income is from social security and she also has some small stocks and bonds. A financial person manages her bonds, which she did not take money from in 2016 and her stock makes about $38 per quarter. She is on a very tight budget - her living expenses exceed what she brings in. The analyst told her the finance guy was cheating her and that she was going to call the police to report him - the man is on the up and up and she had no grounds for making such a statement. During mom's visit the analyst and another person at H&R Block kept talking behind her back - The one employee saying to the analyst "I don't think you can do that." The analyst told the other employee that "it says I can". She treated my mother like she was an idiot. MY MOM WILL NOT BE GETTING A DIME BACK.

My wife and I had our income taxes done in Knoxville, TN at H&R Block in 2015 for our 2014 income taxes. We bought the "Peace of Mind" item from them that they pay any interest or penalty for any mistakes that they make. Good thing we paid $40 for the "Peace of Mind" because we got a letter from the IRS saying we owed the the IRS around $700. We contacted H&R Block and they made good on the Peace of Mind, where they paid interest and penalties and we paid what we owed.

When I tried to E-File my federal return, H&R Block claims filing blocked due to incorrect PAYER's federal ID # for National Financial Services, the arm of Fidelity Investments that sends out its disbursements - by the millions. The number was NOT incorrect per the 1099-R and per Fidelity, and Fidelity says if it were wrong, millions of E-file attempts would also have failed. If the IRS, on its part, had the wrong number, the same millions or returns would have been rejected. Fidelity has heard of no such phenomenon taking place. That leaves HRB and its totally clueless "customer support," whose advise was, since their software didn't work to file electronically, that I should not file electronically - what I paid them to achieve.

First of all, there should be a consultation, explaining the EXACT amount of fees. Second, some of your consultants should be taught simple manners. I was TOLD by the agent I had that I should ALWAYS file by computer and NEVER by using the Postal Service. I believe the United States is not run by a dictator and if I choose to file by paper, I can and in the future, I will. NOT ONLY do I have to pay for the first time ever, I had to pay OVER $200 just to get the "help" from H&R Block. I will NEVER go to a tax service EVER AGAIN! I WILL NEVER RECOMMEND this service to others. I always make bad decisions and choosing H&R Block was Definitely another one.

I will never use H&R Block again. All because they double charge me. They tell me because last year wasn't pay so they take my whole tax return with no one contact me. I had to find out two months later because no one in the office want to tell me. H&R Block are some bank robbers. DON'T​ GO TO THEM.

This is the 4th year using H&R Block cd tax return. My complaint is the customer support is not user friendly! When you finally get through to a "real" person to ask a question you get put into a chat format where you have to type everything instead of talking to someone to help solve the problem. WASTE OF TIME!

I used H&R Block for the first and last time to process my 2016 taxes. I always enter my husbands information first, then mine. I am a student and the program would not allow me to input several of my deductions. I was not able to go to another company because of my student discount would show already used and H&R Block was the one it was claimed on. Since 2010 my husband and I pay $500 back for the first time home buyers program. H&R block charged us an extra $33. But no explanation of why! And charged $34 for bump up just for one paper. I have had to call the IRS because my taxes are being researched and only thing I can see is that when submitted the information of my husband and I was flipped!

I paid H&R Block $280 to do a simple tax return, and it wasn't even done correctly! I ended up getting a letter from the IRS and had to finish doing it myself! I would have been better off taking my tax return to the zoo and letting a chimp do it! They advertise 100% satisfaction, but that is just a lie. I went back with the letter and told them that instead of the $750 refund I was expecting, I was now going to have to pay in. I wanted a reduction in their fee at least, but the manager said there was nothing she would do for me. I think their employees have no real tax experience.

I have been getting my taxes done from H&R Block for years, I never felt this way towards them until I went to someone I never had before. Her customer service was alright but the questions she was asking really piss me off, and she started talking about fraud and how she would be scare to scam the government??? What do that have to do with me? I really wanted to get up and leave, but like a fool I stayed there. Now I purchase the peace of mind and was told if anything happen H&R Block will do all my paperwork and I won't have to worried about anything. Well lies. I have to pay $25.00 dollars to them just to release a form that the IRS need to have in 20 days. IRS send me a letter to get a form fill out and h&r block did fill it out and because I did not have a copy of my daughter insurance at the time my taxes were being prepared I have to pay $25.00, when I paid 39.95 for the peace of mind.

I see on here a lot of negative reviews about H and R Block and their advance and emerald card. I've been using h and r since the year 2000 so its been 16 years now. I will agree they are a little pricey however all the benefits I receive are worth it. I see everyone is having nothing but problems, since 2000 I have always qualified for the advance. For a matter of fact up until like 2008 I would go in file my taxes at say 5 pm and leave and by 530pm I'd have my whole return of say $7000-$8000 on my card that fast. Then there was a change where they couldn't do same day.

I wouldn't even give them 1 star but I had to put some rating in. Do NOT use H&R Block. They completely rip off customers, especially if you make a decent income. The man working there quoted me a price and it was $200 more than he said!!!! This is the second time I have used them and both times they charged me A LOT more than a private CPA or accountant. I will never ever use them again!!!

$388 for a simple tax return: a W-2 from two other jobs plus being an Uber driver. I bought a vehicle in 2016 and had the purchase receipt with me. I had all the Uber numbers (miles driven, income, tips, expenses) calculated and with me. I'm single, don't own a home, and have no dependents. I was at the office approximately 45 minutes. It cost $388.

I was Robbed by H&R Block. I file short form which is very simple and nothing to it. I was expecting to be charged between $50 and $80 dollars. No I was charged $208.00 dollars which is subtracted from the $780.00 dollars of my refund. This is Robbery. I will never use H&R Block again and I tell everyone I see to not use H&R Block because they are robbing people. Shame on you H&R Block for screwing the people who are using you to prepare their taxes.

Two years ago I went for my very simple taxes which cost me $400!!! To add insult to injury they screwed up my SS and I have been having problems ever since. BEWARE! I am not the only one, I have heard many many disaster stories with this company.

I attempted to create an account, just to see how it compares to TurboTax Online. However when I went to paste in my password from my password safe nothing happened. They actually paid engineers to disable paste on passwords, it works for user, but not password. Now my password safe will type it for me. So I can create an account, but for some reason H&R Block thinks the bulk of security recommendations online to use a password safe is wrong, and that you should instead use a small, simple password, that is not complex, easy to remember, and more importantly easy for bad hackers to break and steal things like your social security number. That is not all, the site disables the back button, and provides no links out of the signup page as if they are trying to hold you hostage and make you sign up for the product.

Seems like I didn't learn my lesson from last year. When they got me a letter from the IRS, they forgot all about my proof of insurance letter and didn't send it in. So that cost me all of my tax refund then they charged me $25 for fixing their mistake. It gets better, this year, even though I had the same W2's and, insurance info, the fee went up $100 dollars more, I have been using H&R Block for years. But, after 2 years of mistakes and increase fee's I can no longer trust them to do my taxes and I do not recommend them. They have cost me around $2500.00 for not sending in a paper and typing on a keyboard.

I have been a loyal user of H&R Block's online tax preparation service for some 15 years now. It always bothered me a bit that they would start out quoting one price for their service and then right at the end they hit you with an additional fee even higher than the starting one in order to file your state return. Still the service seemed worth the $75 I had paid at most up until this year. Well this year they were advertising $29.99 for H&R Block Plus and it clearly states 'State return is FREE'. Although I was a bit skeptical about this, I could not imagine that they would outright lie about it. So a good ways into the process they hit me with a $50 fee just because I have a 1099B to enter as if this made their software work any harder. But I figured that since the State return was free it only came to $5 more than before. So I go ahead and take the time to complete my Federal return, pay for it and file.

Our taxes were more complicated than normal this year, so we decided to go to "professionals" instead of doing it ourselves. H&R Block offers no information on their website about costs and fees, but we assumed they had to cost less than a REAL accountant. This was a costly mistake. AFTER everything was done, we were hit with a $480 bill for the tax preparation service, and they only saved us $127. We ended up owing $5000 to the IRS and they are clueless about anything but the mundane normal w-2 forms that they see every day.

My Emerald Card was compromised for more than $800.00 in the beginning of March 2017. It is over 30 days later and I still have been reimbursed a dime of the money stolen from me. Please, if you really need this money, do not apply for this card. They misdirect your calls, disconnect calls, reroute call, promise your money back, but at the end of the day, You have faxed 3 papers, all stating the exact same things, and still nothing was done for you. They have the worst customer service ever, no one speaks English. The operators misfile the claims and then you have 10 days to correct it or your case is closed. There is no direct line to the fraud department. They will supply you with a copy of your transactions until after the month has ended. This is the worst nightmare ever.

The worst tax software ever. Not only did the states program keep crashing, but it was wildly inaccurate saying I would get a 82,000 refund which was impossible and clearly would have gotten me in serious trouble with the IRS. Trying to get help took hours and at the end of the day after reinstalling it numerous times I gave up and had to go to TurboTax.

I went there to file for the 1st time. The agent said it will be around $300 to $400 which I thought pretty high. She explained that is because I had more than one form to file and because I had a rental and also I had 2 cancellation of debt. At the end they charged me $690.00. My friend, a CPA advised me to go back and ask why. When I did she printed a form with different names of forms and said this is why. Ripoff. Will never go back there and will tell everyone I know.

H&R Block, Clinton, TN. (Tanner Lane) - I have been going to H&R Block for years and years and I have decided to never go back because they have went downhill badly. I had my taxes done this year, the woman that did them was very friendly and helpful, and I was seen almost immediately and was surprised by this because there were several people waiting to be seen. I paid my fee of $120.00 and went on my way. The problem began when I returned approximately a month later with some questions. There was one man in the lobby waiting to be seen and I stood at the desk waiting on someone to help me for a very long time. Finally, when the woman came up front from what looked like the breakroom area, she rolled her eyes making numerous faces like I was wasting her time. She then told me that she would write a letter to the IRS on my behalf and contact me when she gets it done so that I could send it in the mail to them.

I always used the free programs to file my taxes. Now I am 87 years old and afraid to make a mistake. So I made an appointment with Thomas ** at the Solana Beach, CA office. When I asked him what he will charge, he answered that he will know only after he prepares my tax. Believing that I deal with an honest person, I agreed. It took him 40 minutes to prepare my simple tax return, same time as I did when I filed it myself. After that, he charged me $381. He also included a $50 charge for state tax, he did not do. When I requested to explain the charges, he refused. This man is a crook. Stay away from him.

Went to H&R Block in Savannah, GA on Eisenhower Drive to see C.D. ** about my income taxes. Mr. ** did my taxes on February 27, 2016. Got a letter from the IRS a week later telling me they needed a tax form from the Health Care Affordable Act, however I filed for insurance 1/1/2016 and the marketplace cancelled my application the same day. So being that MR. ** is my tax pro with H&R Block he didn't know how to respond to this situation, but he's got 10 yrs experience. My taxes return has never came.

My IL state refund was never submitted. Found out until I spoke to a personel from the comptroller office. Called the same day to verify and claimed that it has been ask for the tax prep to return my call. No response. Next day 2/23 spoke to the tax prep, explained the issue, told me that she will call me back in a couple of minute. She return my call and just said "we just submitted your IL return" and that really upset me and I told her that why should I have to call to get the matter fix, when I paid for the service and I should not need to be calling. She was not helpful and to top it off just told me "we are humans and we make mistakes" and I agree we make mistakes but if H&R BLOCKS charges $409 for tax preparation, I am expecting to get what I paid for.

I am a young single woman who recently graduated with my Masters, found my first "big girl" job and relocated as a result. Being that I had a lot going on this past year, I knew that tax season was going to be a bit difficult to figure out on my own. I had three different states that I was associated with, was a student for half the year, and now work in New York but live in New Jersey. Needless to say it was a daunting task. So, I sought out professional help and unfortunately landed on H&R Block.

I just returned home after a whole day of running around town with my newborn son since 9 o'clock in the morning. Because of this scam they call The Emerald card. The time is 4:13 pm. I went to two different banks both that I bank with, a check cashing store, and the H&R block that we did our return at just to wait for over an hour to get one piece of paper to have the funds from this lousy card to be transferred into our checking account.

I had had my Emerald Card for five years, I used it as my debit card. Thursday morning I woke up to a $35 expedited card fee on my account! When I called I was told at 7 pm the night before somebody called and ordered a new card linked to my acct!! I immediately told them that this was fraud, that I did not order the card and for the car to be considered stolen. I was assured that the card would not be able to be activated and was being sent to my address.

Having recently moved to Tennessee, we decided to try H&R Block in Crossville TN. We picked up our 2017 Tax Return a week later. It's not complicated, yet they charged almost 3 times what we had been paying in the Chicago area by a CPA. Returning home and looking at the return, we immediately called the office and told them not to file electronically because there were quite a few errors resulting in our paying more taxes than what we were liable for. Unfortunately, as soon as you walk out the door they electronically send to IRS.

Unbelievable fee of $566 for my tax preparation. I was charged a fee for each line on the forms. Absolutely absurd. This is less than an hour of "work." CPA'S do not garner that kind of money. The preparer was very disorganized and scattered. I feel completely taken. Worse I am very unsure that my taxes are correct. This is so upsetting and disturbing that H&R BLOCK can continue to deceive people and unjustly charge enormous amounts of money for unprofessional work. I will never go to H&R BLOCK, and make certain to pass the word.

I went into the local H&R Block office tonight (located at FM 528 and Bay Area Blvd next to Dollar Tree) and asked for a signed copy of my 2015 tax return. They told me it would cost me $25. They said, “That was H&R Block policy.” I asked the associate to show me the policy. She could not. She called the district manager and asked me to talk with her. She said, “There was no policy, but it was a fee.” The store associate told me she could have helped me waive the fee but I was so unfriendly (unfriendly because I have been an H&R Block customer since 1986). I tried to make an appointment to meet with **, who had prepared my taxes. She told me I had to leave the store, no appointment. I am very frustrated at this poor customer service.

I went in to have my taxes done. The accountant last year charged me 150.00 and nothing changed since last year. This guy kept raising the price. First he said it would be 200.00, then 275.00. I left fast. HORRIBLE EXPERIENCE!!

It all started with the booking of our appointment. My partner and myself file together. The appointment was for 9:30 am. When we arrived this morning they had a booking for 8:30 am and they were not aware that there would be two people, we filed at the same location last year. When the initial paperwork was completed the person preparing our tax return came to greet us. She was very hard to understand, english was second language. During the preparation we both had questions for her and frankly we could not understand her response. I am sure that her knowledge for preparing tax returns was present but she lacked communication skills.

After several unsuccessful attempts to log in to my account for free filing (which I have done for many years) I took up the suggestion that H&R Block would file the 1040EZ for free. I have only filed the same tax return for the last several years (1040EZ). I made an appointment to the local office here in Kissimmee. The tax preparer compiled my return and for some unknown reason put a $20 earned income credit on the return. Once the return was completed she informed me that I owed H&R Block $50 for the filing. She told me that the $20 credit took me out of the free return. I asked her to remove the tax credit and she told me that her computer would not do it, so I owed the $50. I have NEVER filed for a EITC. She also informed me that I could not get my paperwork back until I paid the $50.

Me & my husband filed our taxes at H&R Block in Summersville WV on Jan 20, 2017. They said the state hadn't started taking returns yet & when they did they would file them. After waiting about 4 weeks I check the site to check the status. It says no records at this time so I waited 2 more weeks. Same thing so I called H&R Block to see what was going on. I was told they would call me back but they didn't so I called again. Same thing call me back. Finally 3 days later they tell I have to wait the full 8 weeks before they can tell me anything. Well needless to say we are going on 9 weeks & all they can say is there's a glitch in the e-file system & there's 5 or 6 others this is happening to & they keep saying they are working on it & the site to check. The status still says no record!

I've had my taxes prepared and filed by H&R Block for many years. I am elderly, and physically disabled. On March 13, 2017, the tax preparer at the 567 Golden Gate Avenue office in San Francisco suggested I use my debit card to pay for my taxes, even though I had pulled out a check from my wallet, and placed it on his desk. I informed the preparer that I wanted to pay the entire amount that same day, and had more than enough funds in my account. I told him H&R Block normally processes an electronic payment via my check; either that, or, they give me pre-addressed envelopes for the State Franchise Tax Board and the IRS for me to mail with my check later. Taxes are not due until April 18.

HR Block: "If you have a 1040EZ, 1040A or 1040 with Schedule A – you'll pay nothing when you file online." Lies. Big fat lies. For example, try to claim energy credit, form 1040 - just one credit, for supposedly "free" form - and you must become a paying customer right away in order to be able to make that one click! How come?? I didn't need/asked for "guidance," or "deluxe" service - I knew what and how to file, I was just misled that it was "free"! Disgusting.

H&R Block screwed up our taxes so bad we now owe the IRS $1700, They admittedly filed the taxes wrong. When the IRS got them they sent a letter that they were wrong and a tax bill for roughly $1700. The people at the H&R Block store thought it was a big joke and talked and gossiped about incompetent the girl that did the taxes was. If the Taxes had been filed correctly nothing would be owed. I consulted an attorney and he said that there is nothing that we can do that even though they were wrong the IRS looks at it as it is our responsibility to know. On top of doing them wrong they charged $609. Even the lawyer I talked to said "WHAT!!! That outrageous". They offered to refund $100 since they were wrong. Do not go to them. They are immoral unethical and don't care.

I had some questions on a tax preparation done there. I called and ask to speak with Anna. When I spoke with her wow this woman was very rude and arrogant. Her business card labels her as a master tax adviser. I think her title went to her head too much. I had referred my son there and I was thinking of referring some other people there, but with this experience I changed my mind and Anna can stay with all her 15 years rude and arrogant experience.

I had a simple return. Social security, pension, and Lowe's w2. Charged me 277.00. Last year it was more complicated, because my wife passed away during the year. Charge 180.00 Janice **. Manitowoc WI. I had Janice last year and I think she should have advised me to take more taxes out of my ss so I would not have to pay 4000.00 in April.

I thought H&R Block would be a good change, but instead I received terrible customer service. i.e told to wait twenty minutes turns into a hour. Tax guy then asks Google and other employees how to input the rent. In the end they charged $146 for work that originally costs only $50 at other tax locations. In the end I only got $160 back.

The Tax specialists that we have dealt with this year were the most clueless rude and unprofessional we have ever had to deal with in our five years using this company. We had to amend our taxes due to the incompetence of the Tax specialist we had. She then tried to say it was our fault that she filed the wrong paperwork, that is our daughter's college deductions. We complained to the manager who was rude unresponsive to phone calls and just evil. H&R claims was worse! They run you around for weeks and then tell you that they can do nothing to rectify their mistake and do not give refunds for their specialist's mistakes!!! We will never use them again. Do yourself a favor and use anyone else but H&R they are one of the most expensive and least professional companies out there!

If I could give less than one star I would! I went to H&R because it was closer than my last tax preparer. Before making my appointment I checked online to see what it would cost and at the high range it said $125. I went in with all my papers... including my deductions. She never even went through my paperwork to make sure my addition was correct; just took my number at face value. I was there for an hour longer than I was supposed to be because she kept getting interrupted by a co-worker as well as getting confused in what she was doing with my taxes. At the end of the service she saw the price and kept saying "Wow, that's high. Why is it so high? " They charged me $520 AFTER TAKING OFF $100!

I have done my taxes here for the last two years in which both times Gail ** screw up. Last year was too late to have her fix her mistake (tax season was over). I was stupid enough to go back this year, she give me attitude saying she wasn't going to argue. I was like "Who's arguing? Just fix the problem." She has to do an amendment (I lost over 1,000 because of her) and I guess she wanted more money on top of the 622.95 I already paid. Gosh she is so stupid and incompetent!

Hello. I just wanted to follow up on my status. I'm not asking for $10,000 or taking H&R Block to small claim court. What I want is the $5,000 from your Peace of Mind program. I don't feel I have been treated fairly by the H&R Block office. They did my taxes is 2014 and told me all was well. About a year later I decided that I would have them checked at a cost of $3000.00. The result was the taxes were not done correctly and instead of me owing money, the IRS owed me a considerable refund.

My grandson used your services this year for his tax refund. He first got your card and then he tried to use. The 5 businesses would not take your card so he called to have him sent a check. Guess what! We tried 10 different banks cash and go and no would take your check. So we cannot get our money. We went to an H&R Block office and they would not help. They almost said to us that we printed the check and refused to help in any way. H&R Block they were not helpful in any way. Almost rude. They told us that they do not give checks out. WELL WE HAVE ONE AND NO ONE WILL CASH IT! WHAT CAN WE DO???

Do not use H&R Block! They charged me over $500 to do my taxes and said I would get their $1250 refund advance, which is the only reason we went with them. We did not get the advance and they won't say why. The IRS and state have sent the funds to H&R Block to be loaded on their emerald card. An H&R Block customer service representative just told me that they are going to release the funds on March 20th. I asked why they are holding the funds and I got hung up on. I read that they do this to gain interest of people's refunds. The whole thing is a joke and will never use them again!

Have went there 4 years in a row. So far all advertising has been false, they always have an excuse. And even with a simple form it has cost over 250 bucks. Went to CPA yesterday 35 bucks. And we got a whole lot more money than H&R Block. I will NEVER go back.

I got a letter from the IRS stating I owed them $3,000. Needless to say I was shocked. I have been going to H&R Block since 2001. I went to the office and showed them the letter, the one lady sat me down and showed me where THEY made the mistake. I felt they should pay because they were at fault. And if only would have bought their $40 peace of mind product, they would have taken care of it. A total ripoff. I got absolutely no help except they are insisting I have to pay the $3000. The manager was rude and basically told me there was nothing I could do about it. They said they are going to get a person from their office to call the IRS to set me up on a payment plan!!! They did refund the outrageous amount of $302 they charged me to do my taxes. I am at my wit's end. I don't know how a big corporation like this can make such a big mistake and not be liable.

I went to H&R Block to have my taxes done. Everything was fine but the following day I got a call from the young lady that had done my taxes. She informed me that someone had used my SS number and the IRS rejected my taxes. I had to make a copy of my driver's license and SS card. Had to fill out some more papers and mail them off to the right people. Also I had to file a police report. I also had to change the money to go to my bank account to a Green Dot card.

I had my 2015 & 2016 Taxes prepaid at the H&R Block Metro Center in Fullerton California. My Tax preparers name was Patricia ** (86 years old). They said my state return was going to be free for 2016. They didn't tell me there is a 34.95 charge for this. THAT IS NOT FREE!!! Very Misleading. My 2015 return had to be mailed in, Pat said she would prepare everything, she even put it in the envelope sealed it and told me all I need to do is put a stamp on it and take it to the post office. That's exactly what I did. Two weeks later the letter came back to me. She put my copies (Clients Copies) in the envelope and did not have me sign the return. I had to sign it and send it back. I filed January 19th. I still have not received my 2015 state return, due to the incompetence of H&R Block's Tax Preparer.

They charged us almost $450 on a $32,000 income for 2016 income tax. It was so high my bank flagged it and shut off our card for fear of fraud. They charged us for each individual category for child credit, house, student loan, federal, and state box.

IRS issued my refund on March 7. I filed H&R Block online for direct deposit to my bank account. However, H&R Block sent me an email saying it will take 3-5 days even more before I get my refund from them. They also told me not to spend my own money yet. I called them to get my refund now. The representatives hung up on me twice. Third time around, the rep told me H&R sent check by mail instead of direct deposit. I asked when did they send and when is anticipated delivery date. When I asked why can't H&R direct deposit my money, the rep said she did not know. When I asked did H&R mailed my check via express or regular mail, the rep said she did not know either. She told me to talk to postman, because my postman will know how long it takes to deliver mail. What??? I have been H&R Block consumer for many years, but will definitely not use them anymore next year!!!

I have been using H&R for years with my military background and was a very easy to use site most of the time. This year H&R decided to start charging for the same taxes I was doing for free, but they tell you about these options is at the end of you inputting all your data. This is terrible, tell me all the costs up front. Now that they have all of my tax returns they hold that over your head.

I viewed the commercial H&R Block has for "free" tax prep via their website. Once you are in there completing your taxes they want to charge you for forms. I didn't mind upgrading to a tax professional as it was my first time but little did I know that their 24-48 hr window is way off. A week and a half goes by and I still didn't hear from anybody regarding my return! They reassigned me to 2 different, so-called professionals who ignore your calls and emails. Reputable company just went down the drain. I will not be going back there.

For the love of God avoid this place! It's the second time I run into incompetent people who don't have the knowledge on how to and serve the people, asking Google when you're supposed to be "trained," seriously?! Apart from asking personal questions that have nothing to do with taxes, avoid the branch on Fuqua Houston TX unless you want to be judged, made fun and pay 250, no people should feel as embarrassed and irritated as I was. I just wanted to get out and cry, just because I'm Hispanic doesn't mean I speak Spanish or that I want for a "tax representative" to ask me personal questions about my life. I went there because I needed help, not to be bashed.

I had an appointment setup for 2 weeks. I get to the appointment. But, a couple of days prior the rep's husband gets sick, but H&R Block on 31st in Prospect KCMO did not call to inform me. So, I get a new lady who does the taxes. I get a very low figure of return back. I thought it was odd. But I am like this is H&R Block, the best, no mistakes could be made. She didn't even tell me that I needed to mail forms back. It's been close to 1 month and have not gotten taxes back. Why? Because this incompetent lady did not include my ObamaCare? Now I got to wait for a letter from the IRS and redo taxes that will delay things even more. After this I will not be going back to them.

We received a promo rate last year as new customers. It was $100. When our taxes were done this year basically the same info we were charged $285. While I thought it could be $200 I was very unhappy when I learned it was $285. That is far more than a 100% increase. Needless to say I will not be using H&R Block ever again and I will tell anyone that asks not to use them. They have most definitely lost my business.

I have been using this service for years now and always wondered why the fees were so ridiculously high. I filed this year with another service online and paid a little over $120 for the service. H&R Block charged me $458.45 last year and my income was low due to losing work. I'm satisfied with my preparer but not satisfied with almost $500 taken from my children's mouth when I could have done them myself because my situation is not complicated and didn't require much extra work.

I recently went there to get a second look on my Taxes. As soon as I arrived the front desk lady was polite but this lady Anita ** interrupted me and said "we can't help you if your Taxes haven't been filed". I said "yes they have I just want a second look and the receptionist said it's Free correct." She said "yes come with me." Once we get there she starts monn and grown in and says "go back to the Tax lady that you did them with. We can't help you. It's not my job to explain anything to you." I said "I thought you did a Free service and review them." She then said "No it's not Free, my time is not Free." I said "wow well don't lie to people telling them is Free if you're too lazy to look over my taxes!" I was then irritated by her rudeness I only took 5 min or less before I left. Avoid going to El Cajon Blvd H&R Block and avoid the Ugly Fossil lady by the last name **!!! Rude will never return!!!

Very unprofessional, do not know their job, just making money. They take money on time but filing the tax Very late. They don't care what you suffer from them. I will never go to them again. Charging huge money for regular tax and not processing it on time. Even charging more for the so-called peace of mind and eventually you are losing your peace of mind doing business with them. Even manager has several lame excuses for not being professional.

I had my taxes done and was told I would get $1,020 refund Less than two weeks. I did receive it. Then I find out they entered my work retirement amount instead of the amount I paid into health insurance and I was only due $377.00. Unfortunately I had used the money to pay bills. So they do an amended tax and I now owe IRS $643. I only make minimum wage and barely make ends meet as it is. I think they should have to pay for their mistake. I caught a second error on the amended form being sent to the IRS. I'm still waiting on the preparer free to be returned since they had a free EZ service this year and could have been done on that form. Bet I have to fight to get that $200 back.

I am a UK citizen on a two-year work permit in Canada. I have been in Canada for one year approximately and went to H&R block to file my taxes and am still seething from the experience! It was in no way simple, but was made into an overly complicated experience delivered by an employee who seemed unsure of what she was doing.

I had to use H&R block last year after my usual guy wasn't available, whom faithfully charged $80. H&R charged me $275.00!!! After sitting in this lady's office for 4hrs, her having to call her help hotline several times due to computer issues. Then constantly asking other staff how to use computer. Then tells me the reason for the high price is because I have a complicated return. REALLY! I'm a single person, 2 dependents. With 4 pieces of paper. Which consisted of 1 T4, 2 receipts for kids' activities, and one copy of nursing license. That's it, no expenses, no rent, no mutual funds, no write offs. I will never use them again.

Dispute filed on Feb. 23. Transaction made on Emerald card that I did not make and have not received my credit amount for the transaction amount took off my card in the amount of $220.05.

I was charged $312.00 for my 2016 tax return preparation which is outrageous. I had my return prepared at the H&R Block office in Pearl River, Louisiana. My last years return preparation cost was $226.00 and that was very expensive but I paid it reluctantly. This year I have even less of items to include in my return and you are charging me $312.00. This is highway robbery! I have been with H&R Block most of my life with a period of time with another company and for a short time I did my own tax preparation but always going back to H&R Block. Again the $312.00 charge is unfair, outrageous and totally a rip off by H&R Block. If H&R Block does not give me some of that preparation cost back and reduce the cost for next years preparation to a reasonable cost, I will never be back to H&R Block!

So I bank with H&R Block this past November. I got the Emerald Advance from them. They told me at the time the pay off date was as always February 15th and that because of the PATH act no one would be receiving their Refund back by this time and they were aware of this being an issue and not to worry that it wouldn't cause any problems.

My husband and I had our taxes and our 3 older children taxes done. We were very pleased with the time they took to do the taxes but not with the way they were dishonest. We were told our taxes would cost $195.00 and we would also get $25.00 discount. We thought it would be $170.00. The tax preparer said we could get the tax preparing fee taken out of the refund. She did not say there would be a $34.95 fee for doing this. We agreed to this not being informed of this fee. Also she said we have the option of check form or direct deposit. We said check form but she forgot to tell us of the $25.00 fee for this when direct deposit was free. Well in the end it cost us $330.00. The tax preparer charged us $270.00 instead of $170.00 for preparing the taxes. Then all the other fees tacked on of $34.95 and $25.00. It was way more than we thought it was going to be.... Very dishonest.

I didn't need the money, I have good credit and plenty of credit cards but the tax preparer presented this as a financially smart option to pay in advance for some wedding expenses without charging up my credit cards. She said the cost was minimal, I'd have the money quick and have plenty of time to complete my taxes and pay back. The money was available quick everything else was lies. Out of $900 advance I received $819 which cost me $23 a month in interest for four months until I realized what was happening. So out of the $900 advance 45+ dollars was kept in fees and an alleged first payment that she said would be paid on my behalf while I was out of the country.

I filed my taxes today at a branch in Red Deer Alberta. 107 4711 51 Ave. I have never been so appalled and outraged in my life. I worked at a adult store and in a office over this past year. When I was asked what the one company was I responded with the name of the adult store. The person doing my taxes proceeded to ask inappropriate questions on how things "fit" and that if he worked there he would demand pictures. This went on for some time and I was so uncomfortable I couldn't merit a response. At one point he insinuated through my other job that I get paid through sexual acts. On top of making me extremely uncomfortable I was informed that I owe money this year (which I know for a fact to be incorrect so I will be having them redone elsewhere but I did not realize one of my employers sent me a incorrect T4). At this point I was very upset so I was told I should go to my shop to "relax".

Listed my daughter as a felon. Had to get help two years in a row. Good thing I asked for help because I felt something was wrong with tax outcome. This year made a $1400.00 error. Won't be going back.

Used ** at the Rockwell address. Had taxes done on Feb. 17th. I used this location last year, had some problems. She called on Sat & stated she made a mistake & had to refile. I told her to call me when finished. I admit I was not pleased since my Husband had passed away & I didn't need the problems. I did not receive a call. I stopped by the office on the 24th & was told ** was not there. I told them to have her call me. I received a message that my taxes were at the front desk & I could pick them up. ** was not there to go over the taxes, someone else showed me that I now owed money & when I received the original refund I needed to send it back with what I owed.

You advertised as "free" filing BUT you demanded $54.99 at my self-completed of the taxes. HRB peace of mind agreement is worthless when my regular person went out on sick leave and the IRS revised my taxes because she claimed something I was ineligible for (having to due to disability before the age of 59). I attempted to call and write and the one time I got someone on the phone they told me my worker was out for a long time and hung up. I never received any help although you advertise that you help with this advocating with the IRS. In fact you take no responsibility for the accuracy of your work or your staff. I am now thousands of dollars in debt.

My taxes were sent to my emerald card and they are lost somewhere $7322 in the air and I can't get any answers. I called to talk to customer service. They are all foreign, hardly speak English and they hang up on you if they don't understand you. I spoke with the IRS and they even verified my info and that they sent my money to that account. So now I am sitting here lost without my money and no one that I can talk to about it because no one understands English that works in the call center. Do not use this card!!!

I had been using H&R block for years till I started using other tax preparation services online for free. I decided to take the hit this year for the advance from H&R after reading their website that it was going to use my return as the ability to loan money on the expected return with plenty of return I figured I would get the advance no problem. Nope. This is just a last effort of a fading company to rip off people for a high fee charge for something you can do for yourself online for free with the idea that you could get a advance if you need or want it. Of course after being denied I looked up H&R scam to find lots off people done the same way. Just so they know when your scam is obvious to all those you pull it on they won't be back. Don't go to H&R. They won't give you advance even if they would get it back guaranteed just so they can get you with one more high fee. Just a blockbuster/circuit city of tax preparation.

GOODBYE H&R Block - HELLO TURBOTAX FREE. Have been going to H&R Block for years, but I'm done. I tried the free online software to save the unnecessary $300.00 in tax pro fees, yet somehow every which way you turn in their software there are fees, delays and misinformation! I even use my emerald card as an account for bills, and wasn't offered the option to load my taxes to my EXISTING card. Spent half the day on chat with (ha!) tech support only to be hung up on once because the issue was over the techs head, but then the next one really tried and finally came up with, "Sorry we don't know why".

$3.00 at atm when the machine already charges $3.00, online/mobile bill pay, Fee $0.95 per transaction, electronic payment $2.00, expelled check payment $15.00, $1.50 to check your balance, $4.95 for inactivity of using to card, $1.50 per decline of payment. My taxes were originally $1,500.00, Minus deduction - $1250.00, Minus unknown fee came out to $1165.00. They charged me $84 just to prepare the taxes. NEVER AGAIN WILL I USE H& R BLOCK. SCAMS, SCAMS, SCAMS!!!

I have been doing taxes over the years with these. I won't do them next year. These people charged me 264 dollars can you believe. And also the guy that did them for me wasn't sure if be penalize for not having insurance. One of their guys called me a while ago asking why I had given them a bad survey. I concluded that if I do end up getting penalized 600 dollars for not having insurance I going end up owing H&R Block money because it won't be enough left after that deduction.

Here's the situation. My wife is employed fulltime, and a loyal Block user for 14 years. I am on disability. So, thus begins the mess. My wife got a call in mid January that H&R Block's automated system had set up an appointment for us without even them knowing it. Okay fine, she had her W2, so we went in, though I KNEW we didn't have the right form for me. We got everything started, and I asked about filing separate because I know I have old student loan issues. Last year they tried to hit my wife for them, so we filed an Injured Spouse form. So this year I wanted to try filing separate to protect her return. Yeah. The rep was insistent that if we did it that way I would have to pay (which is bull as my SSDI is nontaxable). Fine, rather than fight about it I gave in. I wish I hadn't.

I will never use H&R Block again. The tax "professional" at H&R Block, 4541 Duke St., Alexandria, Virginia 22304 miscalculated my Federal tax refund to the tune of $5,000, the additional amount that I was due to be refunded. Incredible! The IRS discovered the error and notified me. Another incredulity. I specified queries and the above location assured me that they had someone who knew about foreign earned income. That was the primary reason that I elected to use this location and the specific employee. During my initial visit, she finally admitted that she had to do some research on the topic. Even though there was additional information that she needed that I promptly provided, I still had to wait for her to complete her research to wrap up my tax preparation. Of course, her inability to understand and apply tax law and regulation were the sole basis for her error. To add to the error, I was charged nearly $400.00 for the "service."

I filed my taxes on 1/14/17. My state taxes did not get send out because of technical difficulties but no one reached out me. I had to reach out to them for over two weeks. I had to file a complaint and that's when my taxes were fixed. Mind you I paid them 472 to file my taxes e-file, but was not processed until February 9th. On top of that I could not take my money out. Had no choice but to go to a teller because the ATM kept saying I exceeded my limit. All I took out was 200. How could I have exceeded my limit. So therefore I went to a teller because I had no choice.

Pretty insane that they charge me a $34.99 fee to take the money from my taxes on top of charging me $319 dollars to do my taxes. Such a rip-off. I was suppose to get $2800 for federal and today only received $2500. I will never go here again. $319 dollars to do someone's taxes is insane!! You people are a rip-off. I've never had to pay that much through you guys. You take advantage of people. I am a single mother and you took basically almost $400 dollars from me for absolutely nothing but 45 mins of your time to put info in. I'll be doing my taxes next year myself.

I usually do my own taxes because it is quite simple. This year I thought I would go to H&R Block. I was there a little more than 1 hour while the woman did her thing. She did a good job. When I got the bill it was over $400. My brother had his done by a accountant and his is very similar to mine except he has rental property. When I told him what I paid he couldn't believe it. He said it was a total ripoff. He paid $125. I called after and described my tax to a woman at H&R Block and asked for a estimate and she said it would be about $125.

I filed online with H&R block on 1/20 and was told 3 times in 2 weeks it had been efiled. Finally after speaking directly to IRS who confirmed they had not received my return a customer service rep at H&R Block informed me there was no point in sending the efile since they wouldn't process until the 15th. Reminded him of the IRS policy of first to file first to receive refund and he forced it thru. Fast forward to today when I have once again confirmed with the IRS that my refund had been released to them last Friday and I would like it transferred on to my account and the customer service rep is giving me the run around claiming the IRS has already stated it might not be until the 27th. This is the worst customer service I have ever experienced. Worked for this company when I was younger, have used them for over 15 years and this will be the last year I deal with them. I hope all of you follow my lead and walk away from this company.

First time filing with H&R Block and it will be my last. I had filed here at one of the offices as I didn't understand why I wasn't receiving a big return. I should have realized from the time I stepped in the door there were going to be problems. The name they had down for my appointment was completely wrong (even after I had spelled it out for the rep over the phone). As I provided the tax preparer my info she herself even spelled my name wrong as well as provided the wrong bank information to where my return is to go to. I however did not catch this til later that night when I went over the information with my fiance. I called the tax preparer the next day to inform her that the direct deposit information was wrong. She told me that once the forms are sent there is nothing she can do. To call my bank which my bank stated that they can not do anything but that the refund would be rejected.

Pros - Convenient location, online appointment scheduling, tax preparer was an on time, friendly, didn't feel rushed. Cons - Pricing is my only, but major complaint. I used to use a personal accountant. Due to unemployment and medical bills, I decided to go with H&R to try to save money. In reading their site, a basic tax prep would be around $200. I was charged close to $500! My accountant used to charge me $400 and he did both my personal AND business tax returns.

I already got my Advance Refund Emerald card for a amount of money but I don't want more money to be transferred on this card. I spend $37.50 only fees. Plus 35 they going to take when IRS Send my refund. This happen because ATM give me only $200 (withdrawal) and it cost to you $3.50 every time you try to use the card.

Extra hidden fees. I went into a bank to start an account $25 but I wanted to put a little more. The ATM outside wasn't working (keep in mind I had $40 cash) so I asked if they cards and the teller said yes. I took an extra $35 off my Emerald Card. I called the bank to find out why they took the extra money off my card. Bad enough H&R Block fees are high and they're always taking extra off your Emerald card. They told me they couldn't waive the $35 fee even though I was totally unaware of the fee. I mean if I had known about the fee I would've just use my cash because if I'm tryna save money then why TF would I just be giving them $35? Makes no sense! Emerald Card sucks so bad. I hate really this company! I hate the Emerald Card. They're not out for clients/costumers they're out for a dollar! I'm very displeased!!

I have been using H&R Block over the past 3 years from 2014 to 2017. I have never in all my life sat in an H&R Block for more than an hour. Never has that happened. Well, that all changed when on February 8th, 2017 I went there and was partnered with Mr. Thomas **. My GOD! He wouldn't stop talking and DO MY FRIGGIN TAXES! Now, I have nothing against people who support Trump, but don't talk about it when you're doing my taxes! In fact, you don't talk about TWO THINGS IN THIS WORLD: RELIGION AND POLITICS.

I know it's wrong to say things like that. I made the reps look bad because they truly don't know what the hell they are doing. So they go and send my refund to the US Department of Education. First my refund gets sent to them. They try to tell me I couldn't get it to the 19th, so I stated I do not have earned income or a dependent. I was in default last year but still got my taxes thanks to my NetSpend card and liberty tax point being my refund was sent to the bank on the 8th and when they didn't deliver they got chewed out.

I was asked how it works house payments are made and I was blatantly lied to my face by people in the store and then when I called the Emerald Advance banking I was lied to by them too. They don't know what they're talking about and it's a complete rip-off. I suggest that you do not get an Emerald Advance Loan. You do not even file with H&R Block. My banking information was changed without my permission. So unless you want all these problems and not even been compensated by it. As for his supervisor hung up on four times. Couldn't even get one. So unless you want these problems I would not even file with H&R Block.

Tax preparation: The price was absolutely ridiculous. I was expecting a discount I was told about on the phone. I was told new customers for $25 and actually it was only $25 off. They ended up finding a way to charge me that $25. What took a matter of minutes cost me close to $400. NEVER AGAIN!!! I will be sure to tell anyone and everyone I can NOT to go there.

Was charged $236.70 because I had 1 (one) item, my husband's pension that placed me in a different form and the advance refund was denied. It has been 18 days and still have not received refund. Will no longer be using H&R Block. Very disappointed in them this year.

This year, I thought would be better to try and do my taxes with H&R because I took out a distribution on my IRA in 2016 and I wanted to make sure I don't mess up. What was I thinking???! For years I filed my taxes with TurboTax online... DO NOT GO TO H&R BLOCK. They charge you a ridiculous fee of $378 to file a form. They advertise all kinds of CRAP about 0 this and 0 that... **!!! Stupid me... Would have cost me $50 if I would had just taken the time to do it online. They don't even discuss the fees with you ahead of time. Not cool!!! Unprofessional, ridiculously expensive, crooks!!! Shame on you!!! A lot of us are hard working single parents that cannot afford this amount. Worse experience ever!!! Never again!!! Idiots!!!

I have used H&R block for several years. In 2015 in I filed taxes with them. I went over my papers the next day after I picked them up. I noticed my SS benefits had not been put on the forms. I called the lady that did them, she said "Oh, don't worry. They are not taxable". I told her that they had always been added to my income since I had received SS. She said again, they are not taxable. So everything went fine and I got more refund than I had thought I would get.

I've always done my own taxes. However, I decided to try out H&R Block just to see if I've been making errors on my part -- HUGE mistake on my part. I had multiple w-2s, one IRA doc for retirement fund & the health care I paid for last year. Anyway long story short, owed $300+ for sitting there a little over an hour. What a crock of **. I'm not married, one adult dependent, no major accounts or businesses owned... My refund was actually $632.00 so I just had them take it out of my refund. I think they charge $100 for each document other than a w-2. I would have your documents scanned over BEFORE you use any tax company. I'm staying with TurboTax, Never had a prob with them.

I had had H&R Block do my taxes in the same office for 10 years. In 2010 I was hit by a find from Canada Revenue Agency for $6,300 I believe. The year before I had moved and my T4 slip was lost in the mail. I told the young man who did my taxes about it and he said there was no problem. Instead of a taxable income of almost #32,000 (I am retired) the only thing I could show them was a slip from my church where I do part-time work. That was for $7,000 or so. He finally came back to the desk and said he had bad news and good news. The bad news was that I wasn't getting anything back but the good news was that I didn't owe anything. I paid the filing fee of $90 and went home.

I've been using H&R Block for over 15 years now. The last few year I've noticed their prices have gone through the roof. Last year we went to a new office, after all was done, that's when they talked to us about how much their fee is, not before, but after everything was filed and sent. The tax prep was unprofessional and couldn't tell us a solid price. Only asked what we had paid last year and doubled it. We felt conned so this year.

I have been going to H&R block for years. Last year I was told that I would be getting back around 7K as I overpay taxes. I received the deposit from CRA and lo and behold I now owe 6K back. It usually costs me around $385 a year for the person to fill in the blanks. I have a small business, therefore I give the person an excel spreadsheet with all the necessary info. It usually takes about 30 min. The issue is not the cost but the fact that I pay all this money only to be given false info as to what I am entitled to.

I went into my local H&R Block to have my taxes prepared. The first question I was asked by the preparer was did anything excited happened to me last year. My answer was, "Yes, my son was born." As she goes on to prepare my taxes she comes to the end and quotes a small refund so I asked is this the amount with my son at it on there? Her response was, "I didn't know you wanted to claim your son." Surprised, I answer, "Yes I want to play my son." After a couple of questions she tells me I can't claim my son because he didn't live with me the whole year. I knew better but I let her talk me out of it knowing that she was wrong. I go home and call another office and they tell me I was right in the first place that I could claim my son so I called back and she tells me, "It's too late. It's already been sent in."

If I could give negative stars I would. Tax preparer was not very knowledgeable. By the time we prepared our taxes we owed over $700. Between state and federal it was about $250 that we owed. Then H&R block charged $483 to prepare our taxes. We will never go to them ever again!

I decided to take the tax refund advance through H&R Block to pay an insurance deductible. At the time it seemed like a good choice since we were coming up on Christmas. However, they were extremely misleading. We have been hit with hidden fees left and right. Even trying to pay it off prior to getting our return we cannot get a straight answer from the Servicing Dept. Also when on the phone the Servicing Department continued to transfer our call again and again. Finally I asked for the representative's name and ID number, and he gave me a three letter first name and refused to give me a caller ID number. When I asked to speak with a supervisor I was told none were available. I will personally never use an H&R services again.

I am Marylinda ** and went to H&R Block on blackwell street dover nj. I am a senior 70 years old. I went to them and gave them all my info. It cost me more to file with them than what I got back. I paid 179.00 and got back $151.00. Instead of using the short form she used the long one. I had nothing to claim so what is wrong with this information. I hope you can help me because I feel they take advantage of people maybe just seniors. They need to put that money back into my account. I hope you can help me. My address is **. Please check this out for it is not fair.

Every year H&R Block has a new surprise fee buried in their system that you don't find until after you've paid their return preparation fee. This year the surprise was a third-party charge for using a credit card to pay your tax liability. You discover this only after you've paid for tax preparation, in anticipation of being able to file electronically. The result is that to avoid the fee, I chose to print my returns and mail a paper check to the IRS. So, the total value I got from H&R Block for $77 is the privilege of typing my return information into their website instead of a free-fillable form provided by the IRS. And this is not the first time -- so when will I learn? This year! No more H&R Block!

Very unsatisfied with the H&R Block tax pro. I filed my taxes at a H&R Block office. I filed on the 20th of January. My Colorado return still has not been transmitted and have been lied to by not only the tax pro that did them, I was also lied to by the receptionist and the office manager. I just got off the phone with customer support and they confirmed that 3 weeks after the day I filed that my Colorado still has not been transmitted. I paid 442 dollars to get screwed over and lied to. What a waste of money. Tax pro, huh? I could have done the taxes myself more accurately. This is ridiculous.

First thing to think about is why was I asked to pay for "peace of mind" for an additional $40 so they'd stand behind their work? They sell a service, tax prep, and wouldn't you think that accuracy and doing it correctly would be something that is a given? So being asked to purchase this $40 peace of mind should have been a forewarning. Then I read online that most people who did purchase that, it didn't matter as H&R didn't stand behind anything because half the time the errors aren't found for a year or more later and H&R won't take responsibility anyway. So what's the point.

This is the second year I have used hired H&R Block to assist me with my taxes. I have no problem with the customer service - I have a problem with the price. I am unemployed and it cost me 1/2 of my refund for the services which only took 1 1/2 hours to complete at a price of $436.00 - horribly expensive! Last year it cost me $513.00. Lesson learned - next year I will be buying my own tax program and figuring it out myself which, I think a lot of people should be doing. This is absolutely ridiculous to be paying these fees when you are trying to stretch the refund as long as possible until you are employed again. H&R Block is not about the customer's best interest as they are about padding their own pockets. I appreciate the assistance but don't appreciate being ripped off!

I have gone to H&R Block for 14 years. I have problem small ones in the past. I overlook them can't do it any more. I got taxes done. Did Emerald card. Said in two days return would be on card. Almost two weeks later nothing. Called H&R Block and they said "oh it will go to your bank card in 3 weeks." I'm done with H&R Block and their lack of knowledge. Anyone reading this look at their ratings. I'm here to say this co. needs a factory lift and new people who know a little of what they're doing.

H&R Block are scammers. They charged me 309.00. That crazy. Lots of people complain. They should be shut down for stealing my hard earn money. Next year I have a family member do it for me and can get extra credit which they could not get. They want to charge you 35.00 for depositing the money in your account. What a rip off and the lady Carrol in Emmaus PA took forever doing the taxes. They should fire her.

We had a relatively simple itemized return, and H&R Block wanted to charge $605.00 to do our taxes. That's SIX HUNDRED... The only reason I'm giving them an extra star is the lady was kind enough to tell us how much is was going to be BEFORE she filed, which gave me the time to get up and walk out. I have read others did not have such luck. I went home and did my taxes myself on TAXACT. Sixty bucks, and I got the same figures H&R did. I even e-filed... Keep your money people.

For the past 2 years I've had trouble with H&R Block - not the tax preparer, but the Emerald Advance Bank and associates. First off, you don't get to speak to someone that speaks fluent English so it's hard to understand them and they don't understand me either. Last year I made a payment to my Emerald Advance, they took it out twice, putting my bank account into the negative which resulted in a couple of weeks worth of overdraft fees. Had to wait for them to "investigate" the issue. That was a big mess that took weeks to clear up.

I went to H&R Block because I bought a home last year and it was the first time I've had to itemize for decades. We talked and laughed while she did my taxes (which was just a fill-in-the-blank form) and it only took maybe an hour. It wasn't as complicated as I first though which made me happy. The customer service is stellar, and now I know why. Now I have seen ads for them that state the cost is about $150 to $200 which I think is pretty outrageous, but for the effort that might have been involved (I thought) it might be worth it.

H&R Block claims you can use their more zero to do your taxes for free but after I had everything entered my "situation" (HSA) meant I would have to upgrade to deluxe. They won't tell you before you start what situations are not covered under the more zero edition. Disappointing and most likely a scam to get people to use their software and then bait and switch to get them to pay after everything was entered. I give H & R Block a ZERO!

I will not be filing my taxes with H&R Block again. I went to them last year and they were great. This year I had a Mr. ** in Alexander City who was horrible. I only worked part of the year when my husband wasn't working. So therefore I only made a couple thousand dollars. All Mr. ** did was look at this and say he couldn't help me because I would only get a 100 dollars back and that wouldn't even cover his fee. He didn't look at my dependents or anything. I took my business to Jackson Hewitt and made 1500 dollars. I will continue to use Jackson Hewitt. H&R Block has lost my business. They should get better employees not lazy ones.

This year I ran into financial hardship due to unemployment. I saw the highly advertised H&R Block Interest Free Tax Refund Advance as a way to get money faster to pay bills until you get the remainder of your refund. I usually do my taxes myself for little or no money online. I decided to go to H&R Block because I wanted one of the Interest Free Tax Refund Advances. My first shock was when the tax advisor was finished with my taxes and told me that will be $400.00. I wasn't happy that I was going to give up $400 dollars for something I usually do for free by myself, but at this point I had no choice as I needed that Tax Refund Advance to pay the bills.

Confused, clueless & rude tax preparer. My son and I have been using the Palm Beach Gardens, FL Block office for a couple years. This is the last time. The so-called "Senior Tax Analyst" struggled to read my tax forms during my report preparation, so I assisted. Getting the right numbers in the right field tends to be important. During my session, she shared a totally inappropriate joke about Medicare Part "G". I dropped off my son's tax forms last week. When we spoke on the phone, this so-called Senior Analyst claimed he had made a 401K withdrawal, when he hadn't. We were missing 2 forms, which I mailed to her.

I always have filed my income tax for the last five years with H&R Block. I have always been satisfied each year until now. I applied for the Refund Advance and was denied. They did a hard inquiry on my credit when they told me it was soft. I also did the referral program and sent two friends their way who were denied for the loan as well. People on my job also used this place of business and applied for the loan and that was about 20 people who were all denied. I will not be filing with them again when the next tax season comes around because I could easily got a refund advance from another place of business that doesn't deny everyone. It's like they just put the Refund Advance sign up there to draw you in. H&R Block it's been nice but I'm moving on.

My son is 22, but since he was 18 we have filed our taxes together at H&R Block. I have used their services since 1981 and had in the past felt them trustworthy. However this year my opinion of them has changed. They have rolled out this new Program with an Emerald Advance card and are misrepresenting this as an "Early Advance" card. This year he went alone to file his taxes and came back with this card and confused about what he had done exactly because 30 minutes later he received a notice on his phone saying his "LOAN" was denied. He was confused because he was not aware he had applied for a loan. When I tried to talk to the H&R Block office about what this was and what was the recourse they refused to discuss this with me. I went in with my son to try and discuss this with them they were rude and denied 4 times it was a loan.

Misleading advertisement to get you in the door... I can do my own Taxes but with my son going back to college and needed books I decided to go to H&R Block and get the advance. Big Mistake! They make it seems like a sure thing to get your commitment, 2 hours later I get an email saying I was denied for the advance even though my return was 5G. So now I just waste $341 when I am on a tight budget. SMH. Once the taxes are done and send to IRS and is accepted, there's no backing out and you pay an arm and a leg for nothing. Very expensive lesson. Don't go to H&R BLOCK.

I'm normally a regular user of TurboTax, but this year with things being super tight financially, I jumped at the idea of using H&R Block for a refund advance. I'm one of the many people affected by the new law which holds Federal returns with certain credits until after Feb 15th. I visited an H&R Block on Greenmount Ave in Baltimore first and was helped by a woman who couldn't understand or speak English clearly, so as nice as she was it didn't make for a positive experience. I eventually was so unnerved by her obvious misunderstanding of not only me, but the tax preparation software itself that I left feeling that it was best she not file my return.

We had our taxes done in 2014 at H&R Block one year because they had a 'pay half price' deal going on. That was the biggest mistake of our lives!! We thought everything was great until this year, 2017!!! We received a letter telling us we owed over $1200 that included over $200 in penalties and interest for 2014. We were told that, in that year, there were some software issues that caused a lot of people to have issues with their taxes. She positively assured us that because it was due to software issues, their fault, that it would be taken care of. WRONG!!!!!

Today, February 2, 2017, I called H&R Block and was transferred to the product support department. The lady that answered said her name was, "Tatiana." I told her that I was having a problem logging in to H&R Block online service. I told her that for security purposes, the software asked for "account key" which I received, which contained eight alphabets and that the system only allowed me to type in seven alphabets.

Emerald Advance is a scam. I file my own taxes via TurboTax every year for free and this year I am in need of a tax advance desperately because they are delaying tax refunds this year. So I went to H&R Block to find out about the tax advance up to $1250, I met with a lady and she told me that I would have to file my taxes through them in order to even apply for the tax advance that I may not get approved for. So with my desperate situation I weighed my options and the cost for them to file my taxes was $387.00 dollars but I thought it would be worth the loss because of the tax advance. With that being said, I prayed that I would get the advance so I didn't waste my money and I was approved for a measly $500.00 that wasn't even enough to cover the expense I desperately needed to pay. To break it down... you are way overcharged for a "possibility" of an advance. I will never make that mistake again!

Upon preparation tasking in order to do business I checked my Emerald Card Balance and was surprised to become notified by some unidentified, foreign, broken English speaking representative individual of the notion that my Emerald Card "had been closed". How this action on my card occurred is a mystery. The rep only cared about expressing a want to open a new one for me ever after I informed twice that I am declining and will do my business at my known H&R block office, however the rep just could not seem to understand this information once I relayed it twice and then a third time before ending the phone call.

If you have a 1040 EZ, file the return yourself. If you don't have itemized deductions, file the return yourself. A Refund Advance IS A LOAN against your refund. Don't believe otherwise. I use their software after using TT for decades. It's "okay". I did notice I had some issues from 2014 that started rearing its head in late 2016. Nothing is perfect or foolproof.

I usually file my taxes online using H&R Block software. I am self employed and my husband has a W-2. We have 3 children and our adjusted income is pretty low (under $35000). This year I decided to go in to the store and file so that we could take advantage of the refund advance. We have some unusual expenses this year and I wanted to get ahead of them. I could not find any information online about the "other underwriting criteria" required for approval of the advance. We asked about this inside and were told that they didn't have any info. We asked about fees and were told it would be about $400. The fees were $639 and we were denied the advance (1.5 hours after leaving). We'd spend almost 2 hours there before the fees came up. So I basically just paid an extra $575 for nothing. I strongly recommend NOT going into the store in the hopes of getting the refund advance. Save your time and money.

The price is way too high. $400 for a simple file form with a representative that couldn't type for one and was far from a professional. The Emerald Card is also a scam as they do not disclose it is based on your credit.

I want H&R Block to do my tax return and I got the emerald card cause I was told that I would not get my federal tax return until after the 15th of feb and I need the H&R Block advance refund. I just was now told that if your refund is not over a $1000.00 so you do get the h&r block advance refund. I was not told this at the time I got the card. Now it puts me in a hard time. I need that 500.00 from that h&r block advance refund to help pay for bills and other things. Something needs to be done about h&r block taking advantage of people with the emerald card. I will not ever go to h&r block again. I just hope I can get my tax return back ok.

H&R Block lost my prior tax filings. I was told they would be there. I've used them for 4 yrs. Now they claim I have no account and now I cannot file my 2016 taxes because I need the info on 2015's form. Thanks.

I am writing a review regarding H&R Block. My complaint is simply, you go there in good faith to have their so-called professionals help you, and when you ask them the cost at the beginning of the transaction, For example how much is this going to cost. They say around 175.00. They have all or your information for as long as 2 weeks they say. Well I want to tell you the return is $475.00. In my case the taxes were promised by a certain date because I am going to be out of town for the next two months, and they tell you this 3 days before picking up your tax return. Is not right. Very disappointed in their treatment, and the way they do business.

I have filed my own taxes for years but figured the rapid advance loan was worth the cost of going to H&R Block. I signed the documents consenting to routing my refund through the emerald card so $270 worth of fees and the free loan would come off the top. The bank was going to be paid before I ever saw my refund. By the time I got home I got an email that I was denied. I feel like this is another scam by H&R Block to get high fees. If I had known before I signed the documents that I would not get the loan, I would have on TurboTax myself. Is there a lawsuit in here somewhere? On top of that my refund is still going on the emerald card and I will have fees to use that!!

I normally do my own tax returns with Turbotax. This year I need cash asap, so H&R Block was advertising a cash advance, my husband and I decided to go ahead and let them file for us. We was not told that the advance was based on credit, we was told that we had to put the advance on a emerald card. About an hour later we got an email stating that we was denied, and not only that it took a hard hit to our credit score. H&R need to educate the customer on this advance. Also we paid over 300 dollars for them to file our taxes when we could have did them ourselves for free. I will never use H&R Block again. Back to turbotax next year.

H&R Emerald advance. Due to a new law in 2017, all tax refunds would be delayed for those filing for the EIC. Like, myself and many other low income families. I live paycheck to paycheck. Which, led me to the regrettable decision to file my taxes with H&R Block. Despite, preparing my own taxes for the last 5 years. Allowing, these snakes was a requirement to qualify for their Emerald card advancement or loan. My tax preparer was witty and nice as he slyly danced around my questions about this advancement and their fees. His vague and inability to elaborate on my questions were red flags. He informed me that my tax refund would be on my card, within a day or two and 80% of their clients receive a loan approval.

Office on Blue Lake Twin Falls ID H&R Block - the worker discriminated me racial profile me and did not want to help me with nothing. One of the worker said my son was not my son and that she couldn't help me. Hurt me bad. People don't file your taxes at H&R Block. No Good. No stars thumbs down.

2 weeks ago I noticed a fee from HR Block taken from my bank acct. No notice given or service provided. Used their service last year (2016) and paid in full at the time of service 11/23/16. In Jan. 2017 of they took out a fee for no reason or services not used, and with no warning. Contacted them the same day at corp. hdqtrs. who passed the case on to the unit involved. Went in personally after 1 week with bank statements to prove their mistake. Now 2 week later I still don't have my money back even though the local office admitted their mistake and said I would have my money back in 7 days or less. Still nothing. Can they keep my bank info and use it anytime they want and is this fraud or I.D. Theft?

I went to Liberty Tax then decided to go H&R Block. Been loyal since 2005. Because they had this year advance refund we make sure the rep had the checkbox. Click on advance refund and I was waiting for 24 hr for email. Never got it. 8 days wasting my time calling H&R Block number and to tell I was not checked for it or they had lost my application. So guess what? I not getting an advance refund because there was a glitch. When I could have done this for free or went elsewhere. Now it's too late because it was submitted into the system. No, they can't fix it.

I went last night at 8pm, yesss 8PM to try and get the refund advance & I got approved! I really didn't think I'd get approved because they check your credit & honestly my credit is HORRIBLE. I mean seriously VERY low 500's but I got $500 advance 20min after leaving the building & it was loaded to the card and available to use! The only downside is my taxes are super easy to file that's why I usually do them myself... like only one W2, claiming 2 kids, one donation, and uniform cost & they charged me $300 for doing my taxes which I wasn't too happy about but I'm homeless with 2 kids and just started a new job so I really needed the money for bus fare, new uniforms, and food etc. So I agreed... I think your credit only determine the amount you get approved.

For my 2015 tax return, I was qualified to get the emerald advance and received $500.00. I was supposed to pay $25.00 2 times and then when I received my tax return money, I would pay the rest of the advance loan off. I made my first 2 payments of $25.00 and then something went wrong and I didn't receive my tax return money until much later than the expected date. Anyway, I was unable to pay the entire advance loan amount off and I tried to get them to let me continue with payments until I received all of my money and they said no.

I went to file my taxes and was told I can get an advance on my refund. It sounded like a good idea because it's supposedly no money out of pocket and no interest but you have to come into the office and pay to get your taxes done to get it. I thought sure, why not? So I paid Maria 321 dollars to file a return for me that I could have done for free. I was told that I can not deposit my money into my own bank account and would have to deposit it on the emerald card. That was a lie. I was denied the advance and still have to have my refund put on a card that charges you money to get cash out pretty much anywhere. I was informed that the charges that the emerald card charges have gone from about 18 different charges to 5 so I guess I was told this and should be happy about it. H&R Block is a rip off and over charges for everything. I will never use them again and I will make sure that everyone I meet know about this.

I filed my taxes with them and I really needed that loan, they charged me over 300 dollars for something I could have done for nothing. My credit is not the greatest so I was not worried because I knew my refund would be enough. But I should have known this company hasn't changed in over 40 years just seems to be getting worse. I wonder if MetaBank is getting a kickback, probably so. No surprise.

The manager of H&R Block her name is Sam, she did my 2015 tax statement for only 5 minutes and input wrong address and email address so my returns from IRS and California franchise never received. So someone else probably cashed them and now the office does not want to take responsibility and the responsible person (SAM) hang up the phone and, "Do not call here anymore because I can't help you." Now I have to wait 8 weeks for IRS and state of California finished their investigation then they will reissue checks. Sam (the responsible tax representative) was very unprofessional and rude, looks like they just want to charge you but she does not want to help, especially when she made mistake. Very unsatisfied with her and Laguna Niguel office such unprofessional reps they hire.

I have always paid a good amount for tax prep in an H&R Block office, but as I had very simple taxes this year, I decided to file on the H&R Block "Free Fed, Free State" site. When I had my taxes nearly completed, I received a prompt stating I MUST switch to the Deluxe package due to "my situation" for $36.99 and that 1 state filing would be included. I have no situation. I do not own a home or have any deductions, only 1 employer, nothing extraordinary. I continued due to the fact I have always had to pay additionally for state filing anyway and I didn't feel like re-entering my info on another site.

I was charged 480.00 for my taxes and I only got 800.00 back. I only had one w-2... I don't get it!!! The charges were just way too much!!! I will never go back to H&R Block and I recommend you don't go either... This company really sucks!!!

The worst!!! Emerald Advance -- I normally file my taxes myself with TurboTax for free, but this year I noticed H&R Block was offering a pay ADVANCE for qualifying taxpayers. I could certainly use the advance to pay off a loan. I asked the rep what would qualify to receive the Advance & she said it would depend on my return. I asked if this was a loan & she said no, that it was an ADVANCE. So I went ahead & began to file my taxes with them. I normally receive 6-7k back so I wouldn't imagine it being a problem getting the ADVANCE. $340 & 15 minutes later I get an e-mail stating I have been denied for the Advance. So I ended up wasting $340 on something I could've done for FREE. On top of all this I'm stuck with this Emerald card. What a way to get people signed up for that program. I had to train the lady on how to do state taxes, and she advised me in detail how to file taxes as another person... wtf?

They intentionally mislead you by saying your early advance will be denied if you have unpaid child support, government debt, judgments or liens against you. They also tell you your refund must be over the advance amount after fees. Then they say "Since you don't have any of these problems, would you like to do it and file with us." They never suggest a low credit score will disqualify you, and avoid the question with shady answers when you ask directly. So you think it's a lock and agree to the $388 fee they charge for a simple 20 minute filing. But an hour later you'll get an email saying you were denied. It's a huge misleading (even though legal) scam. Only those with pristine credit could qualify. I called them and even then they said they don't understand why I was denied. They only knew of legal judgments and they are not aware of how Emerald operates so they can't say. Yet thousands of unhappy customers have said the same as I.

I've been going to H and R Block for years and I feel like I pay more than I'm supposed to with them. Well they always offer some kind of deal every year and maybe like three years ago I had an Emerald cash advance and I had owed them 25 dollars and yes it was my fault that I hadn't paid it but after that I figured that they would've taken it out of my 2015 taxes and it would've been settled. So like I said I always go through them and because I did not pay them 25 DOLLARS!

Today I went to H&R Block to file my return, for the past 6 years I've used TurboTax but I was interested in the refund advance that they offer. We spent an 1 1/2 hours in there with a woman that had no clue how to even open a .pdf file. Then at the end after I've sign all the paperwork, she goes to get me my emerald card. Upon handing it to me she informs me that I'll be notified by email if I was approved for the advance!? I ask her what that means and she tells me that the advance is based on my return and that I should have no trouble being approved because my refund was around $5k.

Went in to file my taxes hoping to get the refund advance that they offer on my taxes. Was told I had to file completely and wait up to 24 hours for a response on if the advance is approved or not. This really stinks, because I now have to pay H&R over $400 to file my taxes, and just got an email from MetaBank saying I wasn't approved for the refund advance. I could've done my own taxes for free, if I could have received an upfront answer. Was really needing this advance to keep from getting evicted, and now they have denied me and it's costing me more in the long run due to their filing fees. The agent at H&R was very friendly... slow and hard to understand, but very nice. I feel like they should be able to tell you before filing completely if you have qualified or not. Then you can decide at that point if you want to continue with them charging you out the rear for filing fees, or file your own taxes.

Emerald advance - I normally file my taxes myself with Turbo Tax for free, but this year I noticed H&R Block was offering a pay ADVANCE for qualifying taxpayers. I could certainly use the advance to pay off a loan. I asked the rep what would qualify to receive the advance & she said it would depend on my return. I asked if this was a loan & she said no that it was an ADVANCE. So I went ahead & began to file my taxes with them. I normally receive 6-7k back so I wouldn't imagine it being a problem getting the ADVANCE. $340 & 15 minutes later I get an e-mail stating I have been denied for the advance. So I ended up wasting $340 on something I could've done for FREE. On top of all this I'm stuck with this Emerald card. What a way to get people signed up for that program.

Every year I do my taxes through H&R Block. This year I decided to use the best of both. Well my tax professional did not do her job and change my address to the system as I asked her to. Three or four times she did not use the correct account and routing number for my refund so my refund was sent back to the bank from an old account that I had used before I was married. She did not update my information as she was told which I have emails to prove. So June 2nd it was sent back to the bank. For the last six months nobody knows where my refund is. I did a search for my refund through IRS and H&R Block. Finally two days before Christmas I received a check from H&R Block BofI Federal Bank so I think yeah I'm going to have a good Christmas. No. I go to cash my check and it says that the check is not valid.

I always did my return myself and only once I trusted H&R and it was a total disaster. The agent eFiled my return and sent me home and after 6 month I received a letter from IRS with a $1500 penalty plus taxes. After many visits to different offices, because they open and close their locations frequently, they found out that my return was rejected the same day but the agent never checked or found out! Can you believe it?

I was really disappointed at the fact I had NO contact info for a rep for the bank approving these loans. I went into the H&R Block office to apply for the Emerald Advance and at the completion of the application a pop up stated that they will contact me within 3 business days to confirm further information. I only have a home phone number. I was contacted twice during my work hours so of course I was not home. I tried calling the phone number but the phone number does not receive incoming calls. I called H&R Block and the rep was not familiar with this and told me to wait for another phone call.

On December 9 at 7:30 am I called H&R Block 18663531266 and ask representative if I paid the past amount on my Emerald Advance would it post by 4 pm same day because I had appointment for Emerald Advance for 2016. He said to pay it and keep my schedule appointment. So I did and was denied code 05 non-payment. The payment didn't post until Sunday Dec 11. And everyone number I called gave me the runaround and not one person try to fix the issue. All decisions are final. I have been loyal customer for 10 yrs and if I knew that the payment wouldn't post I would have change my appointment and avoided a denial. But now my daughter is out of Christmas because of this. I will never get my taxes done by them and all my ties with H&R Block will be canceled!

I have been a loyal customer with H&R Block for over 15 years and for the last few applied for the Emerald Advance without incident. NOT THE CASE this year. I applied a few weeks ago and at the end of this process in the office was informed my application was declined due to insufficient income!!! The day I filed I should have trusted my gut when I didn't feel comfortable with the tax rep (he shared, hang on in there with me. I normal don't do this and not totally comfortable). Nice guy but not the way to instill confidence in the customer! At the end of the visit and after I was declined, I received no documentation but an assurance that he would inquire and get back to me.

I have used H & R Block in the past whereas, I sought what, I thought was a well known reliable tax company that, I could trust my taxes to. Instead, I ended up with the most unprofessional, irresponsible, network of people, I could ever believe could make it this long. I made 3 trips to fix the failure to file the health care form. The first individual who messed my taxes up would not take responsibility for the screw up so, I had to argue that have another one to file it right and they messed up. I then went to another office to have it fixed and this time, I ended up paying a tax penalty. I went to another office where, I sought for H & R Block to fix this and THEY HAD THE NERVE TO WANT ME TO PAY FOR WHAT THEY MESSED UP. I AM WARNING EVERYONE. DO NOT MESS WITH THESE PEOPLE.

I have been using this product for the last 10 years and have never been denied but this year I was denied. I was wondering how many people was denied and then went and reset their account and was approved. The lady down at H&R Block said that that was a possibility of something we can do but I don't want to waste my time so I was hoping somebody else had a successful reset on their account?

Well here is my story. There are too many on here about negative so I will give the condensed version. H&R made an error on my taxes and put a number in the wrong column. The IRS caught this and sent me a letter saying I owed them money. I took this letter to the office and the manager is sorely under-trained. Nothing about "We will look into this", just a bunch of excuses. Thankfully I bought their Peace of Mind for said year but in reality why should I have? They made the error but oh that is right they don't stand by their product.

They will not approve. One of the workers at H&R Block stated that 80% of Emerald Advance loans are denied. They use Bofl bank now and since they started using them, everything has gone downhill. I have gone to H&R Block for about 15 years. I will no longer use them for anything. Trying to get approved for that Emerald Advance is a waste of time and you will only be taking a hard inquiry on your credit for nothing.

I went to the H&R Block in Middletown and did my Emerald Advance and was told one day I have to wait and I went to see if it was on my card and was told I have to wait 48 hours to get it on my card yet. H&R Block took out there 45 dollar fee right away now I have to wait to get my Emerald Advance. This is not right. They should have told you have to wait. This is the last year I will ever go there.

I have applied and been approved for the H&R Block Emerald Advance for 9 years until this year, 2016. I was denied because even though I have earned and pay state & federal taxes on my unemployment compensation weekly checks, H&R Block bank said my U.C. Payments do not count as income, therefore I would not be able to pay back the Emerald advance of $350.00-$1000.00. Which is stupid because H&R Block for one charges $45.00 to obtain the advance, and two, the amount "loaned", given is deducted dollar for dollar out of the customers federal tax return in February/March, before the remainder is even in the hands of the taxpayer. The amount loaned through the Emerald Advance is not paid back like a traditional line of credit!!

Well... er... can you go back as far as... eh hem! 30 years? Approximately 30 years ago, I stepped into an H&R Block office. For a fee, the H&R Block rep arranged for me to get a rapid refund (back then, a couple weeks was RAPID!). Wow! Was I a happy camper! (1980-something). So much so that I happily camped out with the IRS (if memory serves me correctly) for 3 consecutive years at a rate of $444.00 a pop. You see, unbeknownst to me, the H&R Block rep really wasn't paying much attention to the accounting details. I had all the confidence in the world that this person was really an "on the money" professional. Turns out that the person's calculations were all "off the money."

I too have become a victim of H&R Block deceptive, illegal, and inept practices! I am seeking all individuals who want to start a Class Action Lawsuit! I reside in California. I am contacting the Office of the Attorney General Kamala D. Harris. This would not be H&R's first lawsuit for their inept, deceptive practices. If you are interested please, please, please email or call the Attorney General regarding any and all issues. Mine, was an error committed via Helen ** and now I owe the IRS and the State of California for her ERROR, and they originally stated that they would take care of it, paid $72.00 and told me not to worry.

Having read the reviews and the problems encountered with H&R Block offices, I can only say if the parties used the H&R Block yearly software and file taxes themselves, they would not have the problems they encounter. Immediately after e-filing, your tax is checked by IRS and in same day, you receive an acceptance or error notice. If an error, you will be told what the error is, then correct it and resubmit. It couldn't be simpler. Your only cost will be the purchase of the software. I have used H&R Block software for years since it was TaxCut.

This year for my personal tax H&R Block managed to not only present me with a tax bill but when I asked for explanations they simply said that was not up to them. Unclear about what they are doing and very bad written and verbal communication.

Myself and my husband have gotten our taxes done at H&R Block for many years with no problems at all. We went and saw Randy in 2013 for him to do our 2012 taxes. Everything seemed to be right. Fast forward to March 2016 when we received a letter from the IRS stating they did not include all our information in and we now owe money to the IRS. I save my taxes for 5 years so I still had all my tax information. I pull out the trusty little folder they give us and there is the form from our 401K. It showed the amount of taxes we owed.

I filed my 2014 taxes in March 2015 and presented documents from a lawsuit I won. I told the rep that my attorney said the award was non-taxable but the rep said she believed they were. I told the rep that I must defer to them as the subject matter experts and that I wanted them to research the tax laws and if the award was taxable, to include it in my tax return and if not to let me know. The decision was that it was non-taxable. In August 2016 I received a letter from the IRS stating I was penalized for not reporting the award on my taxes. I called the H&R Block office and spoke to a rep now available during the "off-season". I told them about the problem and sent them a copy of the documents which they then wrote a letter and forwarded everything to the IRS to dispute the claim.

Here it is 10 months later and still receiving bills from the IRS. First time ever using H&R block since I got married and needed advice on how to file. Their work is suppose to be 100% guaranteed or so they advertise. Long story short my taxes have been amended, fees to IRS have been paid $714. I just received a new bill for $1,644.00. Spoke to IRS. They need yet another letter stating the amount being charged does not reflect my pending amendment. When I spoke to them this morning I was told I would get a call back. Walked into their office of course who was dealing with me was gone for the day. Left a little old lady that knew nothing about my situation in charge of my situation. Never ever again will I trust them.

We have had our taxes done by H&R Block for several years. In March, when at an appointment for this year's taxes, we were notified that there was an error on our last year's taxes... to the tune of $10,000. H&R Block had knowledge of this mistake the November prior and never notified us!!! We had purchased the Peace of Mind and submitted a claim. The error was on the part of H&R Block and I had direct communication with the District manager, Michael **... who even gave me his cell phone number. We received $5500 from the Peace of Mind 8 weeks after submitting the claim.

Last year the IRS started garnishing my husband's checks. It has taken us over a year and lots of money to finally find out why. Apparently H&R Block didn't file our returns for 2 years. Actually it was an amended one from the year before and then that year. We were led to believe they did. And when we didn't receive our refund, I called several times and was told different excuses. Finally their last excuse was since we owed the state they took it. I believed that and let it go.

This is in Raleigh NC. I called and my taxes were already due in a couple of weeks. His name is Jim **. I spoke with a man on the phone who said no problem. I can have them done in 2 days. I gave him everything he needed and he said it would be done by a day before the deadline, now I call every day and no answer. So the last time I called which was yesterday he said he would call me back today. Not a callback! He will not answer my calls or email! Why and how do you sit back and do something like this and get away with it! But since I have been in Raleigh, NC the city as a whole is lackadaisical. I don't even know the meaning of the word but they are lacking care for their job and are in a daze doing their jobs! Too bad NC that is why the state is always in the top 3 for the most laziest city in the US.

My taxes are very simple so I have always filed them using a simple online software that walks me through each step, providing guidance along the way. It costs me $9.99 each year to file both my Federal and State taxes and I have never, ever had any problems. When it was time to file my 2014 taxes, I decided it was best to get help from a professional firm because for the first time in my life, I had a 1099-k for income I had received from renting my apartment (AirBnB) in addition to my annual income (W-2). I gathered all of my documents and went to my local H&R Block to meet with what I thought was a competent tax professional.