H&R Block Reviews

The last time that my family used H & R block, we received less than half of what our refund could have been. They charged a ridiculous amount and, this year, when we filed our taxes elsewhere, we found out that no one had submitted our tax credit documents from purchasing a high efficiency h-vac system from the year before!!! We definitely got ripped off. I will never go back and never ever recommend to anyone.

Just spent an hour and a half prepping My taxes, get to the state portion and it says I have to pay some additional fees to do it. Fine, let's see what they are and if it helps, they wanted to charge me $60 for I literally can't even tell what they wanted to add, but when I downgraded the service because I didn't want to pay an additional $60 for nothing, it took away my entire tax return and all of the upgrades not just the most recent one that I wanted. Didn't even ask me if I wanted to clear out the 1 and 1/2 to 2 hours of work I had just done, just arbitrarily took it all away. They also got me audited last year because their accuracy review apparently isn't accurate. Just find someone local.

I do my own taxes and I still have to pay $150 to use the software and to get my money I worked hard for all year?! Enticed with a $45 discount, citing no promo needed, and then I sign in and there is only a $5 early bird discount. Tf? I chat with customer service to no avail. None of the promo codes online work. Just predatory by design. Shut down already.

Just for the record H&R Block in Mifflinburg Pa. is a nightmare. Went there to file my taxes this year 2026. My tax preparer couldn't even file a 1040 form. I had to get a second preparer to help finish my taxes. Then it got even worse. H7R Block guaranteed me my tax return would back by February 28 2026. On the 30th I got a letter from the IRS stating more information was needed. I took the letter to their office. My tax preparer said I had to fix it and refused to help me. After making repeated calls and trips to their office they sent me an email saying I was not allowed to call them or go to their office. They basically made a mess and told me I had to clean it up.

I have used Turbotax for last 5 years. Thought I would try H&R since their fees went up. I had to enter everything because H&R doesn't connect to Merrill Lynch. Got through federal and state and just needed to enter estimated tax payments. There was no place to enter even using their AI guidance. Started a chat. They would not answer my question because I am doing the return for my mom. Told them she had died so tough for her to give consent. They wanted me to start over. I am. But not with them.

I'm reporting a software problem to H&R Block and they won't attempt to fix it or provide a workaround. If you have a RMD and a Roth conversion in same tax year and you are compliant with IRS regulation which requires that the RMD precedes the Roth conversion then their product insists you have an excess contribution to a retirement account. Even if you have not made a contribution for years. My wife made the last contribution the year she retired in 2017. Having spent hours trying to get an answer from H&R Block it's clear they are trying to run out the clock. This has been going on for at least six weeks.. Paid $57.24 for deluxe plus state for 2025 tax year and have used their software for over 20 years. No more. I cannot file my taxes because the program wants you enter a number (excess contribution during correction period). Since there was no excess contribution I can't enter a number that doesn't exist.

H and R block is terrible, I had return send to their emerald card under the impression I would load a lil quicker, they should’ve known that by me always having it deposited into my checking account over the years that it would raise a red flag, I had to identify myself which caused a month delay, then I couldn’t get the money off the card like they said at the bank because my name wasn’t on the card then only $1000 a day instead of the $3000 they said at atm, if it wasn’t for Apple Pay the $ would still be on the card, they're liars, they must get a commission for pushing the emerald card, TOTALLY DISAPPOINTED. THEY SUCK BIG TIME!!!!

I called customer service to get some help with getting into my account and they told me they could not help me. I would need to make a new email address and then make a new account if I wanted to use H&R Block to file my taxes. I didn't care the fact that I've been with them for over 15 years. What is going on? Why do companies not care about the customers anymore?

Very disappointing experience with H&R Block. My appointment with Michele Wax (11 yr experience) felt rushed from the start, and important information was missed when my return was filed. The return was submitted without required identity verification (IP PIN), which caused it to be rejected by the IRS. This is basic information that should have been confirmed during the appointment, especially during a paid professional service. The issue still has not been corrected, and the return remains unresolved due to the mistake during preparation.

I been kept in the dark by H&R Block as to why my partnership forms cannot be e-filed. Reading other’s input, it appears in my area agents were told not to discuss the inability to process completed tax forms by e-file. That way not knowing, a customer will be required to make a payment then forced to mail returns. This agency still collects the payment with full knowledge the agency is unable to provide the full service (e-file). I applied a stop payment on my bank check the next day upon being notified my returns were not processed.

I went to H&R in Neillsville WI. Horrible experience. All they did was take my W2 and entered it in. Never looked at anything else I had. I had to tell them things I could claim. They had no idea what they were doing. Not impressed at all.

FTC is unequivocally correct in saying H&R Block use bait and switch tactics! I was emailed a discount for $28 to file my taxes from the $35. I paid them last year. The website was terrible to navigate even for the people working there. Didn’t know what they were doing. My $28 was $100. I was finally able to delete all my progress and exit the website. I was told, "Oh you have to check our website because prices change constantly." What a joke and the junk software program. I went to FREE TAX USA and WOW! They were very easy to navigate, efficient and very accurate. Day and night difference.

I took all our information to H&R Block and launched Colorado after promises that they would call us back, never called back. A week later, we had another appointment to bring in more paperwork and their promise of checking last year previous year's taxes, they kept that copy and all the originals. After calling several times to have the preparer to call us back, he never called back fourth time. I was yelling on the phone by the office manager told that she never received the message to give to the preparer.

I went to H&R Block but was not helped by person I requested. I asked for Amy ** at Iron bridge location and taxes were done by Gloria **. She lost my original documents which caused me to return to the office to find my documents. I don’t like how this situation was handled. She could have looked the day I was there and found them.

My tax preparer did great, always has but the Emerald card cost me more in the long run than if I had it direct deposited into my current bank account. And I received a letter from the IRS wanting my identification verified which set back my quick return into 7 weeks till I received funds. Maybe don't promote things that can't be fulfilled because of BBB

Horrible online software. I have been doing my own taxes online via TurboTax for years without difficulty. This year, because I don't have Windows 11, and not ready to upgrade for various reasons, I switched to H&R. For starters, it kept deleting my input of data, so I had to keep repeating the input. When I tried to import data from brokerage firms, it didn't even contain my brokerage, which is one of the top ten in the country. Really???? Then it added/subtracted figures incorrectly on my 1040, so I can look forward to hearing from the IRS of the error. Then, the real topper, is that I went back into the program, and it had deleted all of my work! And the winner: I paid 90 bucks for this piece of crap. Buyer beware. Never again. I would rather do it my hand than use this terrible piece of software. They should be ashamed of themselves.

The person who did my taxes tried to tell me how great things are because of recent political events and I expressed my disagreement and she doubled down. After many years, I will NEVER give this company another dime. If you're maga and love convicted criminals and pedophiles, I guess they're for you.

Very poor customer service. They rip you off. And if there is something wrong with your return they done they done stand behind you. They are liars and needs to be closed down. They costed me over 2300.

I have used H&R Block tax software for many years. This year was a nightmare. It does not import stock sales correctly into the IRS Form 8949. The phone support was USELESS; they told me to enter > 100 transactions by hand instead of using their own .txf file import, and even then the data was entered into Form 8949 incorrectly. The IRS wants 11 items per copy of this form; the software tries to load 14 items. Three of them simply disappear, yet they are included in the totals for the page. The IRS rejected the return due to this math error. Block said to delete the 3 items per copy and re-enter them in a new copy by hand; guess what, this invalidates the file and it can't be submitted online to the IRS.

My tax taxes were prepared very well as they have been for years. I owed some money to the state and paid it on the spot through H&R Block. The tax payment has not been deducted from my bank account and I do not have a pending payment showing. I called H&R Block and the front desk said they have no way of checking the payment and referred me to the state. Why would I go to the state when I paid h&r block? Please do not pay your taxes through the H&R Block agent. I have no way of knowing when or if the payment will go through leaving in a spot wondering if I make another payment and being double billed. The front desk saw no urgency in the matter. I'll look elsewhere next tax season.

H&R Block Online Premium failed us. I tried to file a Fed, NC state and PA state return. Due to a house sale I couldn’t complete the PA portion because the program said I needed a Pa 119 form which is not included with premium. It said I needed a tax pro to fill out the form but I couldn’t get a tax pro because I didn’t finish the return because I didn’t pay for it but it wouldn’t let me pay because I didn’t complete it. But I couldn’t complete it because of the form. After many attempts to resolve it through on line help they couldn’t help me so I went to a different tax service. If you offer tax service pro help you should be able to get help. This was very frustrating.

I was issued an Emerald Prepaid Mastercard when I filed my taxes. My tax return just arrived and my excitement has been tainted because I’m being told I have to wait 10 days to get a card before I can access my refund. I somehow misplaced it and requested a new one when the I saw that my refund has finally arrived. The 1st call to HR Block/Emerald customer service told me to go to office near me & I will be issued a card. I did that bright and early just for nothing to happen. 11 calls with over 320 minutes culminated wait time for each call. I will never used this service again - no one knows anything and every is “sorry” and unhelpful. It’s a costly service for a BIG headache of an experience.

If you’re a minority stay out of the Brooksville H&R Block office especially the one that has Shawna ** in it. Also, the one on Mariner and Northcliffe. They have no customer service skills. They over talk you, especially the Manager Shanna **. She doesn’t do well with customer service or minorities. She has that stay in your lane attitude. She even over talk her superior a very bad experience. I advised that you go somewhere else..

They don't even deserve 1 star. Just found out H&R Block charged me $690 to file my taxes!! I've filed with them for over 10 years and this time will be my last!!! It's not ok to charge that kind of money! Every year the fees have gone up. The worst part is she lied about how much it was and for the first time she didn't give me a copy of my return like I've got every year before. She told me it was $440 after telling me the only extra charge was a $40 fee for one extra form. I don't do anything extra. I take the standard deductions blah blah blah. I want the $250 back they lied about and took from me! Trash company I'm going to make sure everyone knows how horrible H&R Block is.

The greatest thing about H&R Block is, if you don't like the service they performed for you, then you get your money back. My '24 taxes were too confusing for HRB so I had to go to a CPA and file an amended tax return. I am now having problems with Medicare because of the tax return HRB file for me. The issue has not been resolved yet.

I have used H and R block for years. 2 years ago I used a professional to check my taxes and it kept changing my school district which changes my taxes so they scammed me out of that fee. Then this year I got tax idenity shield and I got a notice that my information may be compromised but I log in to my block and can't even get to my tax identity shield. I have really lost confidence in H & Block. They have done my taxes since 1996, it's time to switch.

I am done with H&R Block, tired every year having to wait for something that is rightfully mine. I work for this money and use it for bills and groceries every year. You need to do better. Your bank sucks.

Not Recommend That place.

Horrible place, Selden, NY. Incompetent people screwed up my family's taxes. I wouldn't go here if it was for free. With many other tax agencies around on Google, this place is in the cesspool forever. I heard the same concerns about their other locations.

I dropped off my tax documents, but did not meet with preparer. I texted I would be late, but no reply and he wasn't available. He called later that night I missed and I called and gave info. I've called daily, but no return call nor any work done on my account per their app. It is now the 4rth day and yet to get call back I've requested or him get on phone when I call him. I'm very disappointed, but I know now the Heber Springs office is not like the Arkadelphia office. I've had good experiences in the past, but with moving very disappointed. Will not use again.

I got my taxes done there and they quoted me a high tax return but when I got there to sign the papers they got me way less than they said. They also marked that I was married. Filing jointly but I haven’t been married since 1999. How can they lie like that. I will not go back to them.

I went to H & R Block for help with my businesses taxes. The taxes were so messed up and I paid for the extra help if I needed more help after filing. I went back to get help in the office who did my taxes and was told the girl Jennifer who did them was on vacation. A lady named Crystal looked them over and said they were to messed up for her to fix and that a manager named Debbie would call me. Several weeks went by with no call. I called back and was told Debbie was on vacation also. Finally I received a call from another manager who stated I would be refunded. I had to go to another CPA where I had to pay again and have the taxes redone. No one helped me and now I’m told no money back. Do not go there especially for your business. It caused me a lot of issues and a lot of money.

Awesome, thank you 😊 Good service for your taxes..I would recommend that 👌 I went in yesterday, got a appointment and they actually didn't acknowledge an appointment..They accepted basically next day, no appointment..Good stuff HR Block..Edward **

This is the 4th year I've used H&R Block software for doing my taxes. This year, 2025 tax return, has a glitch and keeps adding my self-employed income to line 1b and also Under line 8 (schedule C). It effectively doubles my income which isn't cool! My main complaint is that there is no one I can contact for help. Their AI sucks and keeps sending me information that I've already followed. The tech support chat was useless and she told me to contact a retail office. They were completely baffled! I tried tech support again getting the same person. When I asked if there was anyone else I could talk to she put me on a link to make a review of the program! There is no way to actually contact anyone for help in any way or form. Have a problem with the program you purchased? That's tough because H&R Block doesn't provide customer support!

I have been going through Military Oncesource and this time they redirected me to HR Block. I thought this would be free of service like normal but this time they decided to charge me 154 of fees, and I owe money federal as well. Not only they messed up my taxes they somehow ended up taking more money away. Thanks HR Block. I will never use your sources again and tell all of my buddies if they want to throw money away go to HR block.

If you change your phone number, they want you to create a new email address to set up a new account. This is insane! As a military member, it is very common to change my phone number. I only have one email address. I'm headed to Costco to buy TurboTax!

Why is it so hard to get FREE assistance. I have two tax pros working on my taxes. I NEVER WANTED THAT, I just wanted to set up an appointment regarding a SIMPLE IRA question. Because those appointments were created, I was not allowed to file my taxes myself as I have been doing for years. Then I spent ALL MORNING trying to get them cancelled just to be told "you have to go in person to do it." The absolute worst customer experience I have ever been through. Your AI bot and "we can't help you because you are not a paying member " is ridiculous. For this reason, I will now be going to TurboTax.

I have been doing my own taxes for 20 years, IMO TurboTax is a deceptive rip off so I switched to H&R three years ago for filing on line. I sold some stock last year and the instructions on the web site were a bit foreign to me. I got an appointment with Debbie at the Sedro Woolley office, took my paperwork and headed in. She translated the language, reviewed my paperwork and sent me home, free of charge. Now I knew what I was doing and what went where. Got taxes completed, filed, IRS accepted and I got the H&R early file discount... plus a wee bit of a refund. I am SO grateful for Debbie. She is very sharp, empathetic, and speaks plain English.

Feeling very violated and pressured. I have been filing with HR Block for over 10+ years. I had a letter from the IRS show up stating that I had a credit for payments that were being made towards a tax year that they did not show was filed. That should have been the first indication I filed and made arrangements to make payments towards it. EVERY YEAR I schedule my next appointment and pay over $400 to my tax pro for the help in filing them. After showing her (which I will protect her privacy for now) she said she need POA to call on my behalf.

This is quite possibly the worst tax company I've ever used. I had a return rejected by the IRS due to one minor error with entering a wrong number--I used the agent chat FIVE TIMES TO GET IT RESOLVED and it was the same BS every time. The same instructions were given to me 3 separate occasions, of which none helped me solve the error. In fact, when I was able to review my entire return twice, the page with the error in question wasn't even available for me to review, so of course I couldn't fix the issue--which was so petty it shocked me that they couldn't figure out how to help me fix it. "I promise we'll get this fixed for you," was the response I received twice, but was given the same feedback from agent to agent. Not only that, but they refused to refund my money for not being able to fix the problem.

I used their services. They tried telling me my child's SSN was wrong and wouldn't process my taxes and refused to refund me. I highly would recommend not using these scam artists.

Software simply stated does not work. At least the Mac version. If you save ANYWHERE beside the default location its will not load your saved file. If you drag and drop a W2 it provides the correct numbers but tell you there is an issue with your SSN. Delete that W2 and try again. This time it tells you owe 18,000k to the IRS. Whoever the QA team lead over there is needs to be fired. Support is an issue, too. They cut me a new release to fix my issue. Made it worse. Then magically they were gone. Dropped off like we never had a conversation.

I had this service for the past 5 years and moved on from them because they jacked up their rates! Don't use this money hustling place where it is now over $140 just to file a small tax refund! They will never hear from me again! The person in their chat was no help and poor help when I asked about the poor filing!

Always used them and pay almost 1g a year towards them. Called and asked price for 1 w2 and claim 1 child. Was told 155$ +20$ for the kid....Go up there for them to tell me, "OK. Comes to a total of 600$...." Never using them again after the stupid prices and lies.

Mrs Sarah is a Gem 💎 to your company. She made me feel totally comfortable with her and knows her stuff, unlike any other tax person I've used over the years. I will forever go to her from now on for any tax issue. Great asset to your company.

Updated on 03/09/2026: After initial repetitive issues there are still issues. However at the end of the day it looks like despite bumps that keep happening I am slowly but surely getting things done. I guess I thought it would be easier but it looks like they may need a computer update or something. Anyhow I feel the quality of the final product much improved.

This is the worst!!! Do not use. They are requiring forms not needed and will cost you and gets it rejected from IRS. Go to any other site. Use any other carrier not this one!!! I forgot this happened last year and I had to redo taxes all over again. I have to remind myself never to use this service ever again. Double work again. I like Free tax usa.

I had an urgent request from H & R Block. Unable to log on... It was impossible to log on. As I was leaving overseas, I need it my last year income tax. Egynpt at customer service walked me through step by step until I managed to log on to my account. Very grateful for her help. THANK YOU.

I have been using H&R Block tax software for many years. I have never had any issues. I found their program to be easy to use and reliable. This year, I purchased the download direct from Block. I have been unable to run the program because it will not allow me to register. I found it very difficult to find technical help on their website. I finally called for support and have been waiting a excessive amount of time for some assistance. This may be the last year I use their product.

I have used HR Block Deluxe + State since 2022 and even before that. For 2025 I purchased the software directly from Block. . . But never again. The software I loaded and installed on Windows 11 has a significant functional information display error that makes it impossible to use. The welcome display does is not usable. Essential information for program use cannot be seen on the screen. I cannot adjust the data window see the entire software text and user buttons. I note in Nov 15, that 30% of 13 Amazon users gave the Block 2025 software 1-star (very bad, do not recommend) ratings because of failure on Windows 11. The other positive reviewers gave better reviews because they were describing their previous year use, not 2025. The software was released from Block by email on Thu., 11/14 at 7:31 pm, so any reviews before that time would not be for 2025 software.

My family have been using the H&R program for years to file our taxes with no problems. For my 2024 tax return, The IRS denied my tax return. When I went on the program for H&R block to fix it. It had me amend the return which was not what I was supposed to do. I called and talked to somebody and they told me to print off what I had and send that in and I tried and got another decline. I have called and called and called. No one will help me even though I paid for the program. Here it is November and my taxes still are not filed. The IRS has returned or rejected them three times now. H&R block customer service is terrible.

The is the worst company I have ever met in my life to get an assistance or to get a help from. I visited the HR Block at 13000 Olympic Blvd on March 2025 & give all my business & personal information to ** to prepare my tax return, Since March I am calling & emailing her asking when my tax return be ready. I was advised that she requested extension, but I could not visit her. Later in October I asked her to email me my tax return so we could finalize my tax return. I never received any response from her and she never advised that she can not complete my tax return. I even did not received any tax return documents by email to finish my tax. Finally I decided to get a hep from a CPA. I just want to let the HR Block to know that in case I have a penalty for late report. I will take the HR Block to court.

I am extremely frustrated with my recent experience with H&R Block and feel compelled to share my concerns. After filing my taxes, I requested that my refund be directly deposited into my checking account. Unfortunately, shortly thereafter, my account was flagged for fraud, and the bank closed it. I contacted H&R Block and was told that my refund had been issued as a paper check on May 9th, but I never received it. I was then informed that I would need to wait 90 days before I could submit a client check replacement form. Ironically, after that waiting period, I found the expired check in my mailbox.

Rude immediately on the phone for zero reason!! Kat you need to have some common decency. We called customer service and was told that we would be called back by someone in an office near us so then we were and she immediately started off the conversation, not being very kind and then interrupted us and was rude and had zero customer service will not use H&R Block next year. It’s not our fault that customer service gave us and you the wrong information. We were very specific with what we needed just confirmation that our taxes were filed and that we had set up our payment plan correctly. If you couldn’t help us with that, you didn’t need to say it in such a rude tone.

Used H&R Block many years ago in my early tax days when I was in my twenties. Made a mistake of going back to them. They're a corporate franchise, lot of mistakes on their part satellite offices then when you need help getting in touch with somebody who has knowledge or transferring you over and over to the wrong place voicemails corporate nonsense.

I would not recommend them, it cost me over $400 to get my taxes prepared for 2024. They did my taxes for 2022 and I paid for the coverage in case of audits. First don’t ever buy it, it only applies to a short period of time. When the IRS came knocking, I had to point out to the guy what was wrong. We were supposed to have a phone meeting and he never called me. Have not heard from them since. I am handling my issues myself because I understand what is going and the tax professional is not any help.

Late April 2025 I dropped off a very simple tax file to the Agassiz BC Canada H&R block office. April 28 records show that I received 1 missed call in the morning during my shower. No voice message was left on my machine so it went unnoticed. No follow up calls from H&R Block. I waited and waited for H&R to call and finally dropped into their office in August to find their location closed. My call to Hope H&R informed me that my documents were waiting in Hope. If I wanted them to file my taxes, I would have to drive to Hope, pay $137.00 and they would send my taxes off.

I had a terrible experience with H&R Block. They charged me $125 and refused to refund my money, claiming I had an appointment I never scheduled. When I called their site, I was contacted by people from another country, which made me feel unsafe and unprofessional. As an American citizen, it is very concerning that my Social Security number could end up in the hands of people outside the U.S. This situation was not only stressful but also very alarming. I strongly advise others to avoid using their services. I am waiting for the refund and have contacted the bank and IRS.

I went in person to get my taxes done at deadline. Taxes are not finished yet and when I call no one is available and calls are rarely returned. I would definitely not use them again or recommend them to anyone. I've had better experiences with free tax help when you can get it.

I dropped my taxes off to have them done towards the end of April. I knew it would be a few days late but it was my fault for not dealing with earlier. About a week later a lady called Penny called me and said she needed more information to save me paying more taxes. I took what she asked for to her, but my husband did not have but it he didn’t really need it. When I introduced myself she said “I was going to call you today!” We chatted and I told her not to worry about my husbands for now, just get it done because I knew I had to pay and I was worried about interest. She only works Tuesday and Thursday so getting over to the office was inconvenient, but I expected that when she had it completed she would call.

Worst experience possible this year. After spending hours filling out all the information for the return, the software switched to "premier" (more expensive) mode, and there was no way to go back. The customer service agent on the phone was not at all helpful. The whole thing feels like a scam at this point. Will never use again.

I've been using H&R Block for years. But unless something is done to make this right...I won't ever be using them again. I was having troubles this year big time getting the money together to get them done. But I knew if I didn't get them done I couldn't get things like get carbon tax credit etc. So get it together & I'm waiting. Finally called Rev.Canada. And they say they never received them. So had to call H&R Block & have them send another copy. Because I also have to do them in a papercopy...so it takes longer. This is hurting me so bad. Because now I've been cut off of my incomes until they get asset. I am in huge trouble & so I called them...they didn't want to deal with it & the woman that Finally talked to me didn't sound like she had a clue or very professional. So doubt I'll go back to that 1 if any. Depending on the outcome of this.

It was supposed to be for free without a professional helping me, but it was about $200. The system changed my annual income by a lot less than what I had on my w2! Now I have to do an amended return. And I called their customer service and they said I could come into one of their offices but I would be charged another $100. No thank you, I'll do it myself!

We paid H&R $ 585.00 to do our personal taxes for 2024. This was at their office # 32031 in Wilmington, NC. Then, on May 5, 2025 we received a letter from the IRS indicating that our return was incorrect, and that we OVERPAID our taxes by $ 192.00. A few days later, the IRS sent us a check for $ 192.00. We called a gentleman at H&R and explained the situation, and requested an adjustment based on their much publicized "Accuracy Guarantee." The H&R gentleman agreed that H&R has made the error, and that they would reimburse us $ 100.00 for the error. We went to their office a few days later, to collect the $ 100.00, and met with a lady named Erica. Erica said she was the manager of this H&R office, and she reviewed our case. She said H & R would not make any adjustment based on their guaranteed accuracy policy.

I have used Tax Cut which subsequently became H&R Block tax preparation software for decades. The problem exists in the 2024 tax program. I had successfully completed my federal and state returns and was ready to send them using the online filing capacity. However, minutes after sending my returns a message came back saying the returns had been rejected (even though the software had indicated that all was correctly done). The message told me that the Tax ID for the payer on a 1099 was incorrect. I looked up that payer and the tax ID I had supplied was exactly what was written on the 1099. I tried to resend but received the same message. The software suggested that I physically mailed my return (even though I had paid the exorbitant online filing fee).

Every time I got to the end it tried to trick me into getting some deluxe nonsense and it worked once. So I had to contact customer service and they couldn't resolve my problem so I ended up paying g60 bucks for a service I didn't fn want. And then in the end they didn't even use my card I had on file which is the only one I have and it's current, to pay the damn irs, so I've just not gotten a letter saying I still owe coz it didn't do it. So I'm out 60 bucks and now I have a mark on my trace saying I didn't pay. UNREAL. I feel so scammed. I'm NEVER using this garbage "service" ever, ever, ever again.

Please be careful about H&R block. Their software does not calculate the taxes you owe correctly. I had taxes due and I paid the full amount whatever the software had asked me to do. I got another bill from IRS saying that I owe more. When I asked the H&R block to see why their software did a wrong calculation, their answer was that happens we do not have the same calculation as IRS. That means who knows I am getting the same amount in refund if my software is not calculating it right. Also by the way I used a tax advisor from them and they are not willing to review it nor refund me the amount I paid to use their tax advisory service. At this point I do not trust their software and would move to Turbo tax. Please do not trust H&R software to do right calculations for you. They do not even stand by their own product and it is just a gimmick that they say that if the software does a wrong calculation they will refund. Do not use their software.

Filed in January. Still have not received my refund. Kept being told it can be 60 days. Been almost 5 months. Had H&R double check if everything was correct, kept saying no problems. Found out just today the person that did it put something in wrong place. We was suppose to get a letter in May about it. Didn't receive anything. Going back to Turbo Tax next year.

Had some issues in my previous tax filing so had scheduled an appointment at the Crest Hill, IL location. Due to some emergency had to reschedule couple of times and never received any follow up calls. Got a very rude email from the office manager threatening to cancel all future appointments/requests. The tone of the email was rude and I would never go there.

H&R Block has a calculation guarantee. FALSE. Put in the total amount of health insurance premium, program said only a % is deductible. Then imported the info into the State program. Instead of importing the percentage that was acceptable, it imported the total premium resulting in $500+ bill with the state. Contacted H&R Block and showed it to them. The ignored it and denied the claim without even addressing THIS PROBLEM. I pointed this out that they did not even address this, NO REPLY. Terrible service and program is NOT accurate.

Did my taxes through H&R Block a few times, but won't use them again. Somehow they didn't pay my taxes in 2021, although I have documents stating their commitment to do so. I got a few delinquent notifications, I thought the first few were fraud, so I did ignore. Staff did not take responsibility and they still have not accepted accountability. Customer service, if that's what they call it, basically blamed me for not getting back to them sooner. I take partial accountability for a portion of the late fee, but H&R Block was paid to do work and they failed to complete their end of the work. Lame experience, lame staff, lame response, just lame.

Every year H&R Block in Austin my advisor left. This last time after 15 messages finally reached a human who could “help” me. Total incompetent. Looked at worksheet, so wrong, a toddler could have seen the errors. Asked questions, no response. Paid huge fee (over $700) to receive revised actual return, never got it. April 14th can't reach advisor or manager of Austin office. April 15th, they left me hanging with no return to file, no returned phone call, a worksheet grossly off by over $10k. Inexcusable, unprofessional, and incompetent. Avoid Austin H&R Block Advisors.

We left our taxes with him over a month ago for processing and filed for an extension. We tried to reach him and left countless voice messages asking him to please contact us about our taxes. He never returned any of our calls. So we went to the office to speak to him. There was a note on the door stating the office was closed and to visit the Cortez Rd Office!!! We found out that that office had been closed for 23 days! We received no notification of this.

I have been filing with H&R Block for a few years now and it's always been smooth and easy and I previously would have recommended it to everyone as a free easy service for tax filing. HOWEVER... This year I filed my taxes back in March and it is currently May 12 and I have still not received my refund. When I look on my account it says my taxes were filed successfully.

I've used H & R Block online to prepare my taxes for the last 15 years, starting in 2011. I've been generally pleased by the service, overall. But now I have a problem. I owed a bit of money in Federal Taxes on our 2024 return. I ran through all of the checks and Block said our return was perfect, with nothing that needed to be done before filing. I paid the outstanding Federal balance in early April 2025.

Online preparation, the fees are not correctly reported to the customer, and once a system dialog selection is made for audit support there is no way to remove that charge -- at this point I am looking at a dialog that is ambiguous about what charges will be, and I think that it will be over twice what they proposed initially.

I would leave a negative review if possible for the H&R Block office at 10421 South Padre Island Drive (Corpus Christi, TX) and Sylvette **. While snow birding on Padre Island, I phoned the office in late February/early March and asked if I could get help with two things: 1) a tax-loss carryover from the previous year and 2) a K-1 business form. I explained that I use H&R Block software and I had completed my taxes, except for those two items. The receptionist said yes, Sylvette could help me.

Don't trust their 100% accuracy report. My filing was 100% "accurate" when there was a mandatory missing form. I got a letter from IRS and had to fill out manually and fax them. I paid $95 fees to H&R block for using their online service. They need to fix the software.

I'll start with my wife and I have worked with H&R Block for 30 years. In 2023, my wife did an Emerald cash advance, which we've done in the past and they take it from our tax return so we took our information in filed our taxes and in June 2024, applied from auto loan only to find that H&R charged off the loan. I called the branch, the representative said it was probably some wires crossed and that it was okay so I called the eight hundred number. They did an escalation 6/20/24. They closed it 6/25/24.

Had my itemized returns (federal, state and city) prepared in Philadelphia for over 20 years with competence in ~2 hours each time. I could see on a screen in front of me exactly what was being entered line by line, thereby being able to ask questions and correct an error if necessary. Moved to NJ 3 years ago and people in 2 Cherry Hill offices were unacceptable in knowledge and attention in entering information. There was no longer the screen available for me to see the returns in progress. After reviewing federal and state returns at home, I found mistakes and omissions. Preparers rarely returned multiple calls or e-mails to answer my questions. Had to return to the offices 3-4 times (for over 10 hours) for corrections, twice for amended returns to be filed because of the preparers' mistakes, and returns omitted in my packet. Paid $595. Hugely disappointed in the company for omitting the client screens, and the tax preparers for their carelessness and refusal to accept responsibility for mistakes. Never received one "I'm sorry".

Why do I pay hundreds of dollars for a professional to do our taxes if they make mistakes and then do not stand by them? Long story short, paid H&R Block to do our taxes again this year. When paying she wanted us to pay another hundred bucks for Peace of Mind to guarantee their audit. Incredulously I asked "wait, does that mean you do not stand behind your work?" Should have been red flag and sign. After I had her explain it in more detail and found out that even if a mistake they would only cover $6k that seemed like a scam. So you do not stand by your work and even if a mistake you limit your liability on your work to a small amount? Well, you guessed it, almost immediately we got a notice back from the State that we suddenly owed another $2000. Well since we did not fall the POM scam no dice. Immediately went over to find out where the mistake was. Not impressed I had to find and correct the next lady on documents.

I filed taxes on April 5th. My return was due the 23rd, great right? Well my preparer put the wrong last digit on my direct deposit form. I've been to the office multiple times, hours wasted, and on numerous phone calls to no avail. I still don't have my refund and they can't find it!! Refuse to do anything about it. Keep telling me to wait and check the mail???

I have left three different reviews on Yelp. Every time I get a nice message with a corporate line to call. It is just someone detailing my experience. They are super nice saying how sorry they are. I get a reference number, told I will have someone call me in 3-5 days to discuss further. Not one time have I received a call back. Extremely rough customer service. 100% ignoring a rather serious issue. Immature and will never use their services.

I will not EVER use H&R Block to do my taxes again. On Feb. 11, 2025 the Barbourville, KY office did out taxes. While all of the people in this office are very nice and helpful for tax preparation, apparently H&R Block has instructed the branches to steal your money! We paid $300 for our tax preparation, and when we got home and looked over our receipt that evening, we discovered that the cost to do the taxes was indeed only $260 dollars. There was an “optional” charge of $40 listed on the receipt for the “Peace of Mind” clause. We had no idea what this was or why we were charged it with our agreeing to it. Apparently this clause covers up to $6,000 if they make an error in your taxes. I was always under the impression if THEY made an error they would cover it anyway…

I engaged Agent ** to handle my tax preparation on April 9th at 11219 York Rd, Cockeysville, MD. She promptly scanned all of my documents into the system and informed me that while she could not complete my taxes that same day, she would contact me on either April 11th or 12th to review and finalize the filing. Unfortunately, I never received any follow-up communication from her.

I used H&R Block to file my 2024 Taxes. H&R Block sent in all electronically to the IRS. I get a letter from the IRS they didn't get all the forms. I called H&R Block asked if they did send in the forms. They told me to send it in. Everything is being delayed. I paid little over 300 dollars for their service. So now it's my fault that H&R Block missed up. They add that they will stand behind you is false. Use at your own risk.

I will never use H&R Block again for my taxes. I paid $95 extra for the tax pro review, had a virtual video appt. scheduled with her and she never showed up. Extremely unprofessional and a waste of money. Customer service will not issue me a refund, instead they hire unreliable and unprofessional "tax professionals" to "do" your taxes and "give you advice". Very disappointed.

This will be the last year I file with H & R Blockheads. Customer service has plummeted at this company. My return was delayed because someone in the IT department screwed up, and when I message them on the website, I get no response. I tried calling, but nobody answers the phone.

I have used them in Patchogue for 6 years. They have no professionalism. I called today to find my status and Jose ** cursed me out. Yelled at the top of his lungs and then threatened me. I realize these people are under pressure, but I was cursed at by Jose ** so much I called the police. They should not be serving our community with such anger and hatred for their job. Never will I ever return. When someone tells me their gonna knock me out when they see me, I called the police. Very angry person who should not be serving the public. Shame on you guys for being so desperate you hired someone who has no work ethics at all. Police were sent due to the assault. Never again

If I could give a negative star, I would. I received a notice back in November of 2024 regarding a possible assessment from the DOR for our 2021 tax return. I made multiple attempts to contact a tax rep at HR block, with ZERO response. When I did finally get ahold of someone, probably 1.5 months later, I was told we needed to file an amended return, as there was a missing W2 on the original return and we had to pay almost $400 back to the DOR. Fast forward a bit, it is now April and I am still fighting this, they are denying my claim (their "peace of mind" option) stating I never gave the documentation to the original prep person, which is completely inaccurate.

I just checked reviews for HR Block. I should have checked first. Shame on me! I’ve never seen so many negative reviews. Check BBB. average 1.07 out of 5!! I did not think it possible for a company to have such a low rating. And all others are about the same. Check CONSUMERAFFAIRS: 1,807 1-star ratings, vs. 79 5 star. How’d I miss this? Is there a worse tax prep company in the USA? All others I checked are about the same.

I was happily using H & R Block for five years for my tax returns. Until this year. The cost of my tax return in 2025 was $470, up a whopping $300 from the $169 2024 cost. My return is uncomplicated and did not change much from last year. In fact there was one less document this year. I was not really given an explanation of why the cost skyrocketed. H & R Block advertises as having up front and transparent pricing; my experience was the opposite. My loyalty cannot be taken for granted. I feel ripped off, and will not be returning to H & R Block. They have lost me as a customer.

Doing your taxes are fine with H&R Block, but if you want to do your state, it is $39.95 more when most states allow you to do it free online. What a rip off. Also, when you go to save as a PDF file, you have to go through 3 or more sales pitches of videos trying you to up-grade to absolutely ridiculous prices for something you don't need. It was a lot better when it was "Kiplinger's Tax Cut" before H&R Block bought them out.

Actual rating is about minus five stars.. Constantly crashed during use, necessitating dozens of logins and loss of entered data. Demanded an upgrade to enter 1099-INT income, a problem that was resolved by the only customer service person I had contact with who seemed to understand that the problem was a problem and was a software glitch. The return to last screen completed function was a last screen minus ten button. Dropped several of my income providers from the previous year including my bank (see 1099-INT above), necessitating hours of data reentry because of the constant crashes and relogins. Was told by different online chat personnel that the problem was 1) resolved (it wasn't) and 2) that reverting to the proper software would cause loss of all data entered and further punishment would be enacted in the form of not providing any access to previous returns, no online support, and no support for audit or review.

I have used HR Block consistently as a reliable service for years. There are usually no problems with the desktop software. When I talk to representatives they are always professional, although sometimes I find they don't listen to the problem the first time. Please be aware that for the Deluxe + State product they say "One State Return Included". It is NOT clear, but they will charge an additional fee to e-file! Essentially, this means there is little to no value added over the basic plan. I cannot recommend this product, although I would recommend HR Block in general. They have good products and service.

Pretty disappointed in the series of events that occurred here. This was our first time using H&R Block. Things seemed somewhat simple, we didn't have any issues making an appointment. Greeted first thing, we were taken back to a desk. I had everything prepared/labeled/organized and necessary calculations. We sat there as our tax advisor entered everything into a computer and waited. The amount we owed for Federal and State at the end of it was incredibly daunting. We paid the obnoxious $650 and then additional $40 for the premium in case there were amendments/audits, etc.

I have been using H&R Block tax software for over 20 years, and for the most part it worked OK and good enough especially for capital gains and losses and later rental property depreciation. However as the years went by the software became more bugged with technical and customer service weak. Most glitches and tax advice was left up to Google or Youtube. The price of H&R software also became very expensive, but still less than $350 to have them done in their office on the same software. My rating of 2 stars out of extreme frustration having to download and reload the software and updates several time to finish my 2024 taxes.

Been using H&R Block Online for more than 10 years. Always paid for a tax professional and for their audit services. This year was very different. I get it that I owe taxes. That's not the issue. The issue is the "Tax Pro" messaged me saying my return is ready to be e-filed and to feel free to ask questions. Since I owed, I decided to ask the tax pro for some advice on how to setup a payment plan with the IRS. No response after a couple days. I asked again and waited a week. Still no response.

I wanted to take the time to say that the people I've always dealt with at H&R Block have ALWAYS been very helpful and very nice. This year I had someone who just seemed extra helpful and I wanted to take the time to tell people because not enough people talk about good experiences, usually only bad. Mr. ** out of NH was so helpful and kind he really made me feel at ease. Can't say anything else except thank you.

I chose Block because of brand recognition and because I borked my wife's S-Corp filing for '23. The price to fix the problem and file the amended return was fair, so we let them file our joint return for '24. That's when it hit the fan. They got my wife's LLC name wrong on the '24 1120-S, which we noticed and had corrected. Initially we were told my wife's taxes would come to about $4,800. A week before filing deadline, the Block agent called and said we'd owe $21K federal and $4K state. I sputtered that was impossible, the agent said, "oh wait .. I was looking at the wrong thing, it's only $12,000 for the federal."

They put my sons' funds for college as addition income totaling in an additional $5,000 owed to the IRS. I was the one who noticed the mistake and had to wait over an hour to have the mistake corrected. If you're considering H&R Block, I recommend carefully reviewing the costs and ensuring you get clear explanations before proceeding and review the documents before submitting to the IRS.

I used to love H&R Block, but now I'm just disappointed. I selected to have a Tax Pro, but then changed my mind. There was no way to undo the $55 fee. Also, there is no way to set up a payment plan for money owed without crazy fees. Basically the only option it kept coming up with was to directly withdraw funds from my account on or before the tax deadline or write a paper check... Those were the only options. Or pay over $100 for an installment plan. There were no options for a simple payment plan. None of it made any sense!

Been paying for H&R Block's "Peace of Mind" coverage for years and when I finally needed it they absolutely left me hanging to pay for over $1500 in penalties related to an error they made on the return. "Peace of Mind" is simply a creative marketing ploy that is a revenue stream. No customer service, no follow up, just a letter stating that it was denied. Find a local CPA you can trust!

I completed my taxes using their online Deluxe service, and I found the software fairly intuitive and as easy to use as TurboTax. I paid $223 for 2 state returns, my federal return, and a "Tax Pro Review" that I couldn't figure out how to opt out of. My Tax "pro" recalculated my adjusted gross income to incorporate my military retirement pay as taxable income on my state returns (which don't tax military pensions), and I'm haggling with her for an explanation. H&R Block already has my money, so if I don't want to void their "guarantee", I'm on the hook to file now and petition state revenue services for relief later. I'll probably be money ahead to redo my taxes on TurboTax, but I'm giving my "Tax Pro" until Saturday to figure this out.

Not worth it esp online services, being charged same amount as the tax return is a JOKE, you literally have to upload your forms even though you give them consent to view your docs on CRA! Do it yourself if you can or find someone less pricey than HnR block. They used to be good but seem to have really declined. No intent to actually help the clients but eager to take all the money.

Referring to the Business Prep software desktop version, which I think is the only way the company has to prepare LLC, partnership, S corp... taxes. In 4 words: Do Not Do It! Only if you want to age prematurely. There's no local support for this product and online and phone support--it's like they've never heard of the product before. 3 years in a row this product has caused major anxiety at tax time and it has officially struck out with me this year. I don't recall the exact issues of years past, but it was something similar - that I file taxes and the IRS rejects it for some reason that is crazy obscure and not at all solvable without tech support. This year, the IRS accepted the return but with messages.

I have been using H&R Block online for last 16 years and have noticed a gradual decline of service quality. This year for the first time, I choose to use the FREE filing and this is my experience.

Tried using H&R block online..it's not rocket science.. Said was free spent hours doing our taxes...got to the end they wanted a fee of $115.00!! Kept saying NO NO NO TO all the boxes that kept popping up with offers trying to get us to pay for AI or a some advice..so should of definitely been free service..they're a joke and gets you to the end..and WILL NOT LET YOU FINISH unless you pay them this HUGE FEE. STAY AWAY..there's others out there that are truly free..

I have used H & R Block to file taxes for several years. I accidentally added Tax Pro to my cart, a cost of $55. I have now been on the phone for 20 minutes trying to get this simple item removed. There is no option to remove it from the cart on the website. This is completely outdated and a waste of my time as a consumer and I feel that I will be using a different tax software it the future.

The tax preparer said I was late. That was the reasoning for 410.00 dollar tax preparation. My appt at the tax office was 8 days before the due date. He prepared my taxes in 20 minutes and claimed I was late. Never going back and do not recommend this office.

Absolutely terrible company. I wouldn’t recommend their tax services to my worst enemy and if it was free. Awful interface and super faulty system online/on the app. Customer service full of incompetent fools who don’t give a damn. I was matched with a tax pro who screwed up multiple times. I had numerous scheduling and customer service issues. Good on me for not following through. Will be changing my service provider. An absolute joke of a company. -100/10.

I had sent my documents to H&R Block, but they hadn't gotten back to me in over 3 weeks, which resulted in me having only 10 days until the tax deadline to get my taxes finished. I ended up using FreeTaxUSA, which still got me a bigger discount than I had expected. I see no reason to use anything else, outside of maybe an in-person tax advisor.

Mark is great but your prices are completely and I mean completely ridiculous. You people should be ashamed yourself with your charging people and you should go to jail for my opinion. Would you people charge to do taxes is completely ridiculous and should like I said you should go to jail for...

The last time I was at H&R Block to… The last time I was at H&R Block to have my Income Tax done was 2020 in the Glebe, at that time I was charged $83.60. Lately, I went to Merivale Road, and was charged $154.80. That is a terrific jump in price. In 5 years, there has been an increase of $71.20. Then, I was asked if I wanted to pay $14.99 extra for them to handle any questions from Canada Revenue in the next three years, which I declined. If I had known the young Asian woman would have charged me so much when my income was so small, I would have avoided them like the plague. I wanted people on fixed income to be aware about how expensive H&R Block is and to not go there. I wanted to warn anyone in my position who is on fixed income, to stay away from H&R Block. I feel like I was taken advantage of by Na Li. Never ever going back there again.

I had an incredibly disappointing and unethical experience with H&R Block. After having my taxes prepared, I discovered a significant error in the preparation that ended up costing me over $700. Despite this, I was still required to pay for the service. When I raised the issue, the clerk refused to release my completed taxes, and the manager got involved but failed to resolve the matter. The situation escalated to the point where the police had to be called to intervene.

I have used this site for the past 3 years with no issues however when I went to file my taxes this year I had a 1099 K and a 1099 NEC from Uber and it seemed to really confuse the app. There is no assistance available unless you sign a release that says they are not responsible for anything as the representative are not in the United States and your information could be compromised. Then to make it worse when I went to complete my state return I was getting a substantial return and I knew I should owe money and no matter how many times I tried to resolve it it said everything was perfect. Oh yeah and the first time I did it I didn't put my income in and it reviewed and said everything was perfect. What???? I went to tax act and it was $75 less expensive and done correctly and car more efficiently.

So you go in to finish the taxes. You have to get a code in your email you are in. How do I split my email to pull two emails up at once. Totally nuts. Last year I had to file with someone else after 10 years. You should fix your website to help people actually use it.

Had a 11:00 AM Appointment in the Waxhaw NC office. Was told the tax accountant was with another client. 20 Minutes (for a 60 minute appointment) still no tax accountant. Told the receptionist we were leaving (as we had 75 minutes available for our 60 minute appointment and at that point, even if we were called back at that moment we only had 55 minutes), she gave us a blank stare and shrugged her shoulders as we left. No explanation, no apology for wasting our time. Scheduling appointment with this office, means absolutely nothing. Customer service atrocious and non-existent.

I have been going to H&R Block every year for well over 2 decades, and always had great service from a tax professional, who unfortunately is no longer there. This year, I met with an older man named Dale ** at an office in Scottsdale, Arizona, who was incompetent to say the least. He did everything incorrectly and said I owed money to the IRS which he had me pay at his desk location instead of giving me the choice of sending the payment in separately.

H&R Block pavilion at Talking Stick Has a woman named Bonnie ** who has serious anger issues not professional at all. The place is ran by idiots. Hidden fees no upfront cost and lies about refund return times. After preparing my taxes but not filing they are holding my information against my will for a payment for a service that has not been done. Sending harassing emails and phone calls.

Both me and my girlfriends “tax pro” missed more than one thing on our state tax, I caught the mistake bringing my state taxes from owing $11 to a $199 return. I asked my girlfriend what she was getting for her state taxes she said $25, after reviewing her state tax saw her “pro” also missed the line to enter health care insurance info resulting in a $144 penalty, so she had to go back to have it amended. Also they charge more than anybody else for their subpar service.

I have used H&R Block since 2017 and all that time, I never scrutinized my returns because I got refunds. This year, I had to pay, which I did. You cannot view the whole return when you approve online. After I approved it, I looked at it and couldn't believe what I saw. I was ripped off! I am owed money. It's plain as day. I called 3 times and they are supposedly reviewing it. I won't hear from them. Don't waste your time. They are not honest. I will never use them again.

The person that helped me didn’t know the answer and told me she would call after speaking with the manager. She never called me. Another employee there was talking about his private parts. I just wanted my taxes done instead I wasted an hour, received no information and had to hear about the tax guy private parts. Ugh!!

Horrible experience this year they messed up. This people don't know what they are doing in that office. I can't answer phone calls at work and they knowing that called me 7 times yesterday the latest at 09:30 pm very unprofessional on their part. All because they made a mistake with my credit card payment. Do not use them, you will be disappointed. They don't give any discounts, the printer didn't even work and obviously they don't even know how to process payments. Very disappointed.

Worst experience ever with a company, 1. not easy to transfer from turbo tax as advertised 2. Limited spaces to add contributions (they suggested adding multiple deductions on the same line (stupid), when I was finally able to submit my taxes they billed me for four submissions, can’t speak to anyone, only option is web chat which of course was no help. Calling my bank Monday to stop payment. H&R block is a train wreck. Do not use, you will be disappointed!!!!

H&R Block just charged me $29 to amend my 2021 tax return, that they prepared in the first place! Not very good customer support. I have a hard time trusting somebody who charges me again and again for mistakes they made. I can't recommend a company that does not stand behind their work, and stands to make more money off you for their mistakes. I strongly recommend that you do NOT use H&R Block!!

McHenry, IL location, my tax documents have been lost and a woman named Albina is incredibly rude and yelling at me through emails. Insane that a business operates like this, this woman should be fired.

For the past 10 years, every year this company has had to email me a corrected program through email, because the one I download does not work properly. This means that I waste my time on the phone with them. While I appreciate they were able to fix this issue, I do not appreciate the problem in the first place. I kept going back to them, just out of convenience of continuity. After this year, there is NO way I will ever use them again. I downloaded a deluxe program with state with 5 free filings. Went through all the trouble to prepare my taxes. We had a lot of deductions so my schedule A was very full this year. Sigh of relief once I reached the file page. Put my credit card information in to efile state. The program says its uploading my returns, attempts to charge my card, however comes back and says the program needs to update and gives an error code. The program is up to date by the way. The customer service representative verified this.

Astounding incompetence 2 years in a row followed by failure to honor their "100% accuracy guarantee." I paid for a "tax pro" to do my taxes for me this year. I sent in all my documents, and after a few days I got notified that my return was ready. I was informed that I owed $6,700 in taxes, which did not seem right. After examining everything, I saw that my tax pro had added up my income wrong to the order of $25k. I do not have a complicated tax situation: married filing jointly, W2s, some dividends, and some interest, and I took the standard deduction. I have no idea how they could have screwed this up. It was very simple.

H&R Block never filed my tax returns for the year 2021. The IRS contacted me to tell me. I used their online platform and paid for the Deluxe Package to file my taxes for the years 2020, 2021, and 2022. But for some reason 2021 was never filed. I have receipts showing I paid H and R Block for their services, that I sent what I owed to the IRS, and right there on the front page of my return it says, "YOUR RETURN WAS FILED ELECTRONICALLY, YOU DO NOT NEED TO MAIL IN YOUR RETURN." Everything looks the exact same for years 2020 and 2022. I reached out to them and they basically said it was my fault. They aren't taking responsibility whatsoever. I will have to pay over $700 in penalty fees for the return being filed late. Do not use these people. You are much better off hiring an accountant.

This company will hold your tax return hostage unless you upgrade and pay a pro to review your return who may or may NOT be a CPA, and is most likely an IRS enrolled agent. Further, if you are due a refund you will be required to pay additional fees to continue a loss carryforward to your tax return.

Filed online "free" application and it went very smoothly......until. First, I received an H&R Block website notice my return was accepted. After waiting and waiting for my return, I called the IRS. The representative said they did not receive a return. The problem is - H&R Block does not have a support number or website I can talk to a person to conform that they actually sent the digital information and form and be able to confirm to me that the IRS received it. Do not use this tax prep product.

We've used HR Block for years but this year they messed up over and over. It was the office staff. Dropped my taxes off, weeks went by finally called. Oops, my documents had never been sent to our tax agent. Documents were signed and taxes were filed. Went in for our paperwork and they can't find it. Never again, these people are sloppy, at least with my taxes. Too many other companies out there to stay with HR Block.

H&R Block's software has proved to be full of bugs. It took me many hours along with an extended time with their tech support to install the software. Tech support got me nowhere but after several hours of work I managed to get the software installed. Having done so, I began working on my tax return. One of the best features of the program is its ability to download tax forms data from the various sources. In my case I found that the link to download Fidelity tax information was completely broken. H&R Block's tech support stated that I could expect no help from them and that I needed to manually collect and input the needed data. The main benefit of their software is to streamline the input of data and when their program fails their only solution is to manually input the data. When asked for the ability to raise a complaint I was told that they did not have any way for me to do that and then hung up on. Next year - TurboTax.

H&R block charges you 19.95 state e file fee each time you try to process your state tax.... Had to send my state tax in multiple times...and it not going thru... H&R block still charges you 19.95 each time!!!. Then you call them to let them know and they say they can't do anything... Have to call me back... They are scamming people on the state charges!!

Had taxes done by the nastiest agent ever. Because she is still allowed to work for this company my advice is to STAY away from H&R Block. Sorry for your losses. Not really. She really showed her hatred towards men. Meanness for NO REASON! Fire her.

I used H&R Block in the past and was satisfied with it. I switched to TurboTax and their software became too confusing, so I went back to H&R Block. I only needed to use the simple form which I thought was free, however when I entered my AGI number, it was rejected by the IRS 3 times. I made an account with the IRS and the AGI figure was correct. I then signed up for a tax adviser on H&R Block and I had made no mistakes and the IRS accepted my return only to find out that I was charged. I called H&R Block at their corporate office and was told the charge was to file the federal return. There was nowhere in the software program that there is a charge for the federal return when I used a short form and thought it was free. I will not be using them again.

The lady who filed my taxes was very nice. But I will not be a return customer. The fees are outrageous to file personal tax returns. I paid $235 dollars for my very simple return. I have never in my life paid that much to file my taxes, and I was previously going through a private firm to do them. H&R Block is a scam of a company. Do not waste your time.

The online software is pretty good and easy to use. But they gave incorrect information on how to enter 529 contributions, telling me to add it as income - in other words they mistook my contribution for a distribution, causing me to overpay in taxes $1400 over two years. They gave me incorrect information on this point four years in a row. I finally realized their information was incorrect and somehow figured out the correct way (you need a hack to make it work). When I tried to get them to redo the two incorrect years, they wouldn't. They wouldn't even give me a meaningful discount. I had googled how to input a 529 contribution in H&R Block, and saw forums where others were told to put their contributions in as income, as well. So this isn't just one misinformed agent.

H&R Block says they offer a free filing service. It is an outright lie! After entering an hour's worth of information, they then add a $34.00 fee to file your 'free' return. If you do not pay the fee, they eliminate all the work you put into the return. H&R BLOCK IS A DISHONEST SCAM... DO NOT EVER WASTE YOUR VALUABLE TIME WITH H&R BLOCK!

Tried one year, got more back even though I paid a lot in services. It was like $450 for a basic tax return. Went well. Next year made an appointment a year in advance. My specialist was late about a half hour. “Sorry I had a doctor's appointment”. Ok, whatever people make mistakes. Set up a year in advance again for an appointment the following year. I get a phone call from her asking to push it later because she would be late again because of a doctor's appointment. I expressed being upset. Told her I’ll just file with someone else. So instead she sets up for me to talk to another associate, which laughed and jokingly told me hopefully it’s not difficult because she doesn’t know much. I didn’t find my money to be a joking matter. I declined to have them file it. Did it for less than half the price with TurboTax on my own. I won’t do business with them again.

I recently moved to Tennessee and had to find a CPA to help file my tax returns for 2024. I choose to use H&R BLOCK. In the past I used a CPA from a local CPA firm of seven CPAs. I filed returns on two businesses I owned and my personal returns. I was charged $280.00 for the services. This time with ONLY my personal return and no businesses included. H&R BLOCK charged me $700.00. The employee was very friendly while processing my return. However, the charge of $700.00 to file only my personal return was OUTRAGEOUS!!! I showed the employee my previous bill from my previous tax returns. It didn't matter since she had already submitted my tax return so I had to pay the OUTRAGEOUS high filling bill of $700.00. I WILL NEVER USE H & R BLOCK EVER AGAIN.

Went into a local H&R Block office to do my taxes & will never use them again. I only received $14.75 on my federal taxes because of the outrageous fee that I wasn't warned about & should have just filed them myself. The woman that did my taxes had to use a $50 coupon before the computer would even let her file them for me & I did NOT bring in a coupon. No common decency in some people these days. I called to file a complaint twice & was supposed to get a call back in 3-5 days & never did. Now I am filing a civil complaint against the individual & will tell the wide array of friends & family I have to NEVER use H&R Block & spread the word. I've never had issues like this with Turbo Tax or any other tax provider I've used in the past.

H&R Block has done my taxes for over 30 years. Went to hr block franchise office and they Messed up on my tax return. After a month of being put off. And no one returning my calls I Went to a different office. The lady at the company owned her office was very helpful.

I paid for the full program. I was expecting two things which were advertised: help with filing and one free state filing. There was no help option. All the help center buttons lead to their website which does not have the option to talk to anyone and the phone line never picked up. It was so painful and annoying to because; even worse than the free filing software I’ve tried. And at the end, it still made me pay extra for the state filing. What garbage.

They get worse every year. Total run around b/t accountants. They set you up with someone who is not qualified then transfer you to another. My original accountant promised an early return then got too busy to do it and couldn't finish on time. Typical accountants but much worse. Avoid these guys altogether if you can.

You advertise a 3 day turn around for tax pro review which has never been the case. A customer should not be chasing the tax pro to review account. Not to mention when I finally got a hold of my tax pro they messed my account that I need to call customer care AGAIN, does not seem they know what to do when you call.

I went to H&R Block after moving because we've always done our taxes by a licensed tax preparer the past few years. I went there thinking that I would be charged a typical amount for filing what are income taxes. And my income taxes are fairly simple, with only one form for a family-owned business that is an LLC. However, I was charged $620 for filing my income taxes for 2024 with the explanation that H&R charges per form. I understand I had two state W2s and a LLC related form, but there is no reason to walk out having to pay $620 for income taxes. The preparer did give us a $25 off coupon for being new customers, but H&R block is a place I will never visit again and I would love to have a refund for that cost.

H&R continues to deceive the customer. After completing my return incorrectly, H&R tried to avoid returning of the excessive fee. It’s been several weeks still trying to get my money back. H&R had three separate employees review the return and could not figure out the problem.

Last year ('24) I had 3 W-2s and I was charged $159.00. This year I have 1 W-2 made less, simple return and H&R Block gouged me for $260.00 for less work. I will NOT use h&r block in the future and I will NEVER refer, recommend or send someone to that gouging company. Even my tax preparer said she was astonished at the amount that they charged me. They didn't even have the courtesy to tell me the cost before they completed my tax return. Do yourself a favor and utilize a more client responsive company.

I want to provide feedback about the disappointing last steps of filing. After choosing Electonic filing, the printed instructions nevertheless imply mailing instructions Ahhh! I should have gotten a cover page that details the electronic filing steps I took but was incorrectly given mail-in step by steps. This seems to be a software flaw that I hope can be corrected.

I have been a customer of HR Block from last 15 years and paid them first time $115 in 2009. Every year they systematically increased their cost but this year I am done with them. $685 for exactly same returns like 2009. Enough is enough, I decline to be cheated by these bean counter firm.

I have been coming here for a long time and over the years prices had come up but now it's incredibly expensive. I was charged $770 for an hour and half she took to do my taxes. I'll never go back for sure. I'll never recommend H&R Block to any of my friends or family again. Very dissatisfied.

Bree at the Hasley Canyon Store has been helping me with my returns for last 3 years, and I can't say enough nice things about her service. Went to see her on 3/02/2025 and had check in hand 3/11/2025. Thank you, Bree and all of the H and R Block staff for another great experience.

I have tried a ridiculous amount of times to remove deluxe from my cart so I can file. I have called, emailed, used chat, yet it is still showing deluxe but AI says I have the free version. Other going elsewhere I'm stuck.

Do not do your taxes here. You will regret it. Worst experience ever. Angelica is the worst tax analyst I ever seen, she’s completely rude and arrogant. Does seem care about her job nor her customers. I pray that she changes her ways. Please work on your customer service skills.

When preparing to populate 2024 HR Block tax software, noticed that the 2023 HR Block SC State Income Tax app had failed to populate line p4 with the adjustment to income equal to my US military retirement. The function had worked properly in the 2021 and 2022 SC state app. I did not notice the omission at the time and paid approximately $3,000 extra in state tax. Finding it virtually impossible to remediate this problem by compiling and submitting an amended SC 2023 return via my HR Block on-line account or the local HR Block office. On-line and phone support set me into a perpetual loop with no conclusion. I'm even willing to pay HR Block to help me resolve the erroneous 2023 state return, but can't even find out how to do that.

They are not honest about the price with you. When you are there for tax filling, at the begining, they will tell you a very low price. However, at the end they will bill you very higher than you expect with some ridiculous excuse! You cannot trust their saying or advertisement. All of them are fake!

If you want any money at all back please do not use H&R Block. Went there to do my taxes and a great big zero. Been working at the same place for 5 years and have always got money back from the nice lady that done my taxes until she passed away. Thought I would try H&R Block and had to pay. So please people think twice before going here.

H&R Block is a scrambling mess of an organization. They can't properly keep their appointments and coming in early to yours is useless. Scheduled a 2pm appointment, came in 1:45 and didn't get in until 2:15. Was quoted online for $89 to do the taxes and after sitting down get a new quote for almost $300 and not even sure if that's the final number.

I am a retired Accountant. Online filing experience with Block was awful. Software could not support a Qualified Charitable Distribution and multiple customer service agents could not help, even the agents in the Kansas City home office. H&R Block advertises expert help, but all customer service agents knew nothing about taxes and very little about how to enter amounts in the online software. Spent 4 hours over 2 days and could not get knowledgeable help. Block wanted about $70 to file both Federal and State returns. Went to FreeTaxUSA (an IRS approved filer) and completed my taxes in about 1 hour, with one question via "Chat" answered quickly and accurately. Total cost at FreeTaxUSA was free for Federal and $15 for State.

Colchester CT Office. Woman who did my taxes made a $2544 error on my return. Good thing I noticed it! Went back. Another woman reviewed and said that the other woman did in fact make a mistake and she had to file an amended return AND it had to MAILED BY HAND! She said they couldn't do amended returns electronically. That was Feb.27. It is now Mar 8 and I have no idea where the return is! USPS says "it's in transit" so it hasn't even reached the CT tax office! I will never go back to H&R again. If I could give them zero stars I would. So I have no idea when I will get the rest of my refund.

The absolute worst service I have ever experienced. The agent Sherri ** literally screwed me and my family. They charged me 200$ to fill out a schedule C with one item to itemize and 500$ for the agent to type in what I could’ve done. Very frustrating to have someone that is supposed to help you understand and do the best for your taxes just screw your taxes up.

I "filed" my taxes online, paid the 37.31 on 2/23. On 3/5 I needed to amend my taxes so I went into an H&R office. The amendment was rejected due to the IRS not having the original refund forms I submitted online. Also got a verification email. Long story short I paid an additional 160.00 to submit with the corrections in the office. Called about a refund for the 37.31 and was told, "no" that was for using the program. A program that don't work. I'm just bleeding money to file taxes, just to owe taxes. Should have stuck with TurboTax..

I recently used HR Block for my tax filing, and I couldn’t be more dissatisfied with the experience. From start to finish, the process was not smooth. The team was not knowledgeable, did not answered all my questions, and did not ensure to maximized my deductions. They were not thorough or ensured that every detail was accurate. Their attention to detail was abysmal and gave me sleepless night stressing that my taxes were done incorrectly.

Very expensive and the tax people are abrasive and rude when you ask questions to gain knowledge on taxes. I have been going to them for 5 years and I am gladly saying next year I will not be going to H&R Block to do my taxes.

I used H and R Block for 3 years. They want 300 bucks to clack away at keys for 15 minutes. Never have gotten a “guaranteed refund”. Have had to pay every year. No job change to income change nothing. Beware. Stay away.

Will never use again. Initially they lost our taxes and then we received an instant refund advantage card and are unable to log on, get a pin, spent 7 hours on hold in last four days and was transferred from a person who stated they couldn’t help back to an automated service on hold again for two more hours. Still over two thousand dollars we are unable to access and nobody apparently is able to help from advantage nor H&R.

Filed my 2023 taxes with H&R Block. Discovered they made an error. Had a terrible time getting them to admit it. They finally did & filed an amended return for me. I asked for a refund of my preparation fee ($500). It's been 3 weeks now & I haven't received it. Spoke with district manager but he hasn't gotten it fixed. Bottom line... DON'T USE H&R BLOCK FOR YOUR TAX RETURN!!!

I have always used H&R Block to complete my taxes without any problems. I don’t know what is going on, but H&R Block seems to have become very deceptive and will do anything to make money. While you are in the middle of doing your taxes, they will tell you that you have to upgrade to complete your return right after they just completed a return on the same subject. H&R Block will try to take advantage of their customers. Do not use H&R Block. I was warned, but didn’t acknowledge. H&R Block is not listed as a trusted partner for the IRS.

My partner has been filing with H&R block for many years so he suggested I go there. I had my taxes done simple a w2 and a 1099. They charged me $335.00 and my partner had the same forms his were $200.00. I went to the office enquiring about why it was $335.00. They stated there was no one there to explain and the tax pro who do them was not in, so they would have her contact me. I left a review on 2/28/2025 4 days after going there. Finally got a call on 3/1/2025. And was told that's the charge sorry...I will never go back to H&R Block and I will continue to tell friends and family about these ridiculous charges.

I been with H&R Block for over 5yrs. to pay539$ for work she should have done. I had to call the market place and spent HOURS and HOURS (a whole week) with the market place to get a voided 1095A. Finally got it and went to my preparer. I heard her with another client CALLING the market place and asking the same questions I asked! The same thing I did! I BASICALLY paid for services she should have done. I did all the foot work for what!? So she can put some numbers in her computer all for 539$!? So no I won't go back! EVER! But I will tell you what I will do is to teach myself how to do my taxes on my own and NOT pay 539$ of my hard earned money to hr block! AND pay 42$ for efiling. That's a free service that the IRS gives to the public and h&r has the nerve to charge their clients. Thanks but no thanks h&r.

The tax preparer was fantastic, beyond that it was abysmal. H&R Block should be ashamed of encouraging and supporting the Emerald Card. It's not free, it's not even hassle free or easy to use. Daily use limit is $3,000 for any combo of ways you use the card including their, Emerald Card bank, Axos, fees. Every dollar you spend has a fee. ATM fees, online shopping use has fees, 1.5% fee to take cash from the card at a teller, if you can even find a bank that does it. Tried buying money orders that was expensive. Once it's on the card there is no transferring it to another account. You are just stuck getting cash back with every purchase, using the Mastercard and paying a fee every time you do. There's even a fee if you don't take all your money off the card within 30 days!! Emerald Card thru AXOS by H & R Block is a damn SCAM!

The 2024 software is the worst I've ever experienced. Took 3 hours to go back and make an entry after the software decided the return was complete. Where is the place where you can import last year's data ...After 6 hours I still cannot find that entry ... So the year on year comparison does not work ... and I had to fill-in all basic data manually more than once. I tried calling for help and got some stupid AI voice that only wanted me to spend more money for things unrelated to my tax situation ... Totally dumb in response to my requests ...Really maddening!!!

I went for my appt last Saturday, 2/15. I was not told when I got there the tax preparer who does my taxes was not there and a man was apparently going to do my taxes, I found this a little disturbing not telling me prior to appt. Next, I was informed by the man doing my taxes he is also training someone. He was up and out of chair more than he was in it and when it was all over he said, "You didn't have to file but it's good you do," of course it's good I do. I was charged 134.00 for absolutely nothing, I'm a senior citizen. I don't have that kind of money to give away, why am I being charged.

I had my taxes done at H&R Block in Fortuna California. When you give them your bank account number and they look on your cell phone to make sure they punch it in right and then when it’s time for them to give you your tax refund they tell you that you gave them the wrong number instead of them Admitting to their mistake. I will never go to the Fortuna office again. They suck really bad.

We have had nothing but issues this past year still trying to resolve a huge mistake made by H&R. Our last year's return was reviewed by no less than 5 of their employees. Their mistake was a 9 k error. Still with no resolve and awaiting our refund for over 4 months. Each employee starting with the initial tax preparer found different results but she being rather unprofessional told us we were wrong as did her counter parts. Happy my husband persisted as he was correct. They need to refund our over $800.00 prep fee with our peace of mind. Stay away from having them do your taxes. Move along to a more professional preparer.

H&R BLOCK SUCKS, this is the third year in a row I have a letter from IRS stating that not enough information was reported in my return. Well I only have a pension, and social security. How does H&R buttheads mess that up. I usually get my return money in about 4 months. THANKS MORONS.

I used HR Block to do my taxes in 2021. I used Bobbi ** in the Mooresville NC office. Every time I checked my account, it told me that my return was not complete. I contacted Bobbi numerous times and even went back into the office physically to figure out what was going on. They assured me that they would get it all completed. Well, life took over and here I am in 2025 and I still don't have my return. I will NEVER use HR Block again. They are horrible and have cost my family a lot of money.

Terrible software. Used it for over 10 years, but last 2 have been intolerable. It was great as TaxCut downloadable software. Right now, I'm stuck on wife's pension, and honestly I've tried everything and still can't find a place in the interview to enter the 1099-R. It keeps leading to a withdrawal or distribution question. It's just income! It's the last straw. Will try FreeTaxUSA.

Typical bait and switch tactics that got TurboTax involved in a class action lawsuit. I filed for free last year and my income for this tax season actually decreased. Yet HR Block insisted on helping themselves to a nice chunk of my return. I will never again trust these scam artists. A word of warning, when they claim they are offering free file, it is only for one state...everything else is extra.

Went to fill my taxes yesterday and the website makes you up grade to deluxe version with no option for free version to click on. The deluxe version shows up in your cart and you are unable to remove it. They force you to have to contact customer support and provide the live agent with your sensitive information for them to "downgrade" you to the free version. After 20 minutes in the chat I just left and files out taxes elsewhere. Highly do not recommend using them if you plan on using the free version. Today I learned they were sued $7 million dollars for this and were made to fix this problem but they haven't!

I normally do my own taxes, but H&R Block was offering an advance of up to 4k, so I contacted the office in Boynton Beach, Florida. I spoke with Eliot on Tuesday February 11. I have not heard from him since. I called Thursday, he was out, so I left a message. I called Friday and he had taken the day off. Terrible customer service.

If I could leave no stars I would. Never had so many problems filing my taxes and they offer no help. For the price they charged me I could have gotten professional help. Would never use again and Would not recommend to anyone

HR software faulty---I used last year and this year and when they transferred data their software made error to IRS---I have both printed from their MYBLOCK and 2023/2024 data 100% correct. So after paying for a online adviser they are stating it's the IRS has the wrong data--so I showed they transferred the data and they verified my data was correct---but they charged me anyway and still said I had to fix with IRS---what a horrible company.

My experience with H&R Block was a disaster. In my opinion, the unprofessional, ameteurish company I have dealt with. To begin, I contacted HR Block shortly before the April 15 deadline 2024 to file my taxes. To be fair, I realize it was last minute, and so I had to file an extension. No problem there. After submitting all requested documents, I was told my federal tax due was under $1000. Great. I had until October 15 to file.

From the start I was told based on the things that I had going on, tax wise, that it would be free. I'm getting the lowest return I have ever gotten in all the years that I have done taxes and on top of that at the very end twice I got a notice that the IRS rejected my tax return and was given the wrong reasoning as to why it was rejected both times. Finally the third time it was because I needed to enter health insurance information on the tax return. Then all of a sudden they wanted to charge me to filing federal and state and then on top of that wanted to charge me another fee to pay with my tax return. That is just plain out thievery because I did all the work in prepping my taxes I did everything. I put in all the information and they did literally nothing. Yet they can steal over $100 from the crap return I was getting. This company is nothing but thieves and false advertising. If you can go somewhere else for your taxes, do so. Do not use them.

We were paying way too much for our tax returns. Last year a friend encouraged me to file my own taxes. This is the second time i use H&R Block and the process was even easier. We filed early and received our tax refund very quickly. Being able to file at my own pace is priceless.

I have used H&R Block paid basic filing software for decades. This year they dropped the basic and only have Deluxe and Premium, neither of which I need for my simple tax information. So they offer FREE online filing for people like me with a simple filing. Because they want to sell you their other offerings, they do not allow the information on the 2023 filing, that was done with their software, to be carried over to the 2024. That means I had to fill in all the information that would normally been already filled in on the 2023 return. Every once in awhile there would be something suggesting using their paid software, as I spent a long time inputting information.

Prevented from filing a federal return because a "worksheet" which is part of Form 1040 Schedule C has not been correctly updated to be approved by the IRS. This is a software issue and the company will only "perhaps" have it fixed by 2/14. Complained to HR Block to no avail. Why do they sell a product that is incomplete??? I've been their client for a long time... I HAVE NEVER HAD A PROBLEM LIKE THIS! My loyalty means nothing...

Me and my family had the best person that explained very very well. Her name is Terry. I accidentally made him really bad review on her and I wanted to change it but to let everyone know she is amazing of what she does.

I went to the Bardmoor location in Clearwater Florida and was lied to from the minute I walked in until I left, they wouldn't tell me things up front. It took over four and a half hours to do one tax return. I had three of them and then she told me they're $100 a piece to file my taxes. I went in there to do all three to get rapid refund and then they finally told me they can only do the last year and it wasn't enough to do a rapid refund after we finished filing so I got stuck paying $142 total for something I could have done at home in under 5 minutes. There's a $42 bank loan and I never got any kind of loan. Total rip off, very unhappy.

Filed my 2023 taxes on free online and they are still pending. Why haven't you guys sent in my taxes. Can't get no answers because it's a free site. They want me to upgrade. Meaning it's not free. Scam.

Hello, my mom is 90 years old and we had her taxes done at the johnston ri office. They messed up the tax return real bad and overcharged her. I had to step in and it is a year now and the claim has been fixed by my own intervention and they took $400.00 out of her account without her ok. Fraud. Stay away, and go to professionals.

I have been supporting my boyfriend and his children 100% financially all year. No income other than from myself. I had permission from him and the mother to claim them as dependents, because again, I’ve supported them all year. My boyfriend is also disabled and was told I couldn’t claim him either. I was told I could not claim anyone as dependents because we were not married… I know that the definition of a dependent is not that black and white… That being said I proceeded to speak with a tax lawyer (family member), checking with other tax experts, as well as researching IRS tax filing policies and procedures, I was able to get the information I needed.

I have been a H&R Block online customer for over 10 years. I have always been satisfied with the program. Every year I have been sent an email with a discount for my filings. This year (2025), the discount I received in the email stated the discount expires at 11:59 pm on 2/2/2025. It also stated I would have to file & pay before the expiration date. Since the government only requires that 1099 forms are sent out no later than 1/31, I am still waiting to receive a 1099. After speaking with H&R Block customer service, I was told that there was nothing they could do, I could not get another discount code! VERY DISAPPOINTED!!! Will be using another online service from now on.

I have used H and R Block for 16 years now. I will never again let them do my taxes ever again. I have always owned my own small business so the price to get my taxes done has always been high. I'm talking no less than 450 every year to get them done BTW. Anyways I like most people these days always do the refund advance due to needing the extra money after the holidays have drained my family and myself and have always been granted the max which used to be 3500. However I've never been approved for the refund advance before Christmas even though I have never had a return that totaled less than 4500 in any year I have filed.

By far, I have found over the last seven years that HRB offers the best around service. If you need help with an online return, their toll-free # picks up pretty fast and I've used it on a few occasions and was never asked to pay. I actually tried their top competitor and HRB definitely is the superior product. I think you might know who I'm talking about. HRB's price is much better also. I mean, way better. I highly recommend the online version. No CD required. I also went to an HRB office to drop off some paperwork a couple of times and it was convenient and they were very nice people. Ok, enough said. I give HRB 5 stars compared to its closest competitor at maybe 3 stars.

Horrible. I had to keep going back until the Agent got it right. Also, the agent made an error and I was expected to pay for that. When I complained, he said he got permission to make the correction without an extra cost to me. They claim their work is guaranteed. If there is a problem, even if it is their mistake, the first question is, did you BUY insurance with us so the cost of refiling could be covered. Never Again.

I haven't really had too many issues with the H&R Block online program. However, this is the second year they have had a glitch. My complaint is I sent a message and no one replies, and I am not about to pay to speak to a tax person when it's their error. The program glitch is in the state portion. None of the deductions are moving over to figure the state taxes. The program is taxing our entire income without deductions. The state says I owe them a ridiculous number which knowing what it has been in the past that number is not even close. I went and created an account with Turbo Tax and the federal number matched with the H&R Block number, and showed a much different number for the state. Everything transferred over and the number is definitely more in keeping with last years return. So I figure if I post this someone will look into it. Hopefully other people haven't filed willynilly because it may not be correct.