H&R Block Reviews

I will never use them or recommend them to anybody. They don’t tell the price to do your taxes until they are done. $150 to input one W-2, so maybe 10 to 15 minutes max. Went in because I needed the rapid refund, only to be told at the end I couldn’t get the rapid refund because it was less than $1000. If this place had any kind of decency, they would advise you to maybe do it at home because it would save you a lot of money. After speaking to the manager, they offered me coupons for next years taxes. They can take those coupons and shove them somewhere else. Never use H&R Block for anything!?

I went to H&R Block to do my taxes and they charged me $30.00 dollars to do a $12.00 dollar interest from a bank. They don't want a piece of the pie. They want it all plus. Buyer Beware. Do not use H&R.

First I had told the person preparing my taxes several times when we are at the banking part of the refund. I looked up and she said we were all done!!!! The INcorrect information to a third party bank card that has been canceled and extremely difficult to get a person because the phone number is only a recording. That is where my refund is going! She said through H&R that they could “possibly“ change it!!!! But no guarantees and probably would go to closed account. That was all she could do and while trying to get her to do something about this took 45 minutes longer and I missed early overtime and was now looking at being late for work ALL for the price of $145.00!!!! I can’t describe how upset I am and was a very hard lesson (probably won’t get my refund) to NEVER NEVER return to H&R Block.

I paid them 360 for the advance and was told it was put on hold. I am absolutely disgusted. I will NEVER go back. I could have e-filed for 48 bucks and done it myself. Total racketeering, I have a credit score of 668 and no late or missed payments on ANYTHING. I am absolutely disgusted and will be shaming them to everyone I know as well as people I don’t.

I used H&R Block’s web based tax preparation service, including the extras, expert advice, peace of mind, etc., I immediately paid their invoice in full when it was presented, $273. I noticed when I printed my personal documents, that invoice showed an amount still owing and they were refusing to e-file my returns. Using the web based system provides, absolutely NO communication with ANY support short of your paid advisor, via a seldom functioning “Message Center”. Through here I was able to find out that “BLOCK” had miscalculated sales tax leaving me underpaid $3.08! No problem, I’ll pay it. Yes, huge problem! They have no avenue available for me to pay. They don’t know what to do. Meanwhile, my $273 and 3 returns are being held captive, and I have what the little boy shot at! AVOID BLOCK AT ALL COSTS!!!

I filed my tax returns with H&R Block. What a scam they're! They never told me how much it would cost me until at the very end. For two W2s I was charged $500, which was a quarter of my federal refund. As if that wasn't enough, H&R Block held on to my refund for as long as they could when the IRS released it. The IRS released the money almost a week ago and told me I should get it BY FEBRUARY 13. Today is February 12, the money is still not there. It is the first time my refund has taken this long after being released by the IRS. If you can, use a free service at an IRS office or local library or a private tax return preparer.

I want to warn everyone NOT to use H&R Block in Canton. They did not quote me a price up front. When I asked for the price the tax associate said they had to see what documents I was filing before I could have a price...which was given to me after the work was done. I didn't walk out because I felt they had already rendered a service. The manager said I could of walked out...Really? Beware, they nickel and dime you for everything. My bill was almost $500. I filed single with one 1099 and two W2's. My past accountant charged me $250 max. When I called and complained the manager said she believed me when I said I was not quoted a price upfront but only offered me $50 refund. Unacceptable! They are a rip off and I will use another TAX PROFESSIONAL NEXT YEAR.

I chose the FREE tax filing, but because I have an HSA through my employer, they automatically upgraded me to a "deluxe" package that I couldn't get rid of. The deluxe package is $29.99. Then they charged me $35.99 to file my state taxes, but I have a student loan repayment credit that made me ineligible for online filing. Meaning I still have to file the state taxes physically. The email they sent me says "all sales final, no refunds or returns." It also says "write a review for your purchase" but there's no place to do that. By the way, they encourage you to put your money on an Emerald Mastercard. Or they'll buy an Amazon Gift Card on your behalf. Both of those things sound scammy as hell! I chose FREE and they charged me $67. Absolute waste of money. Do not use H&R Block.

Bought desktop download and found after entering my railroad pension that it transferred to Line 9 of the Iowa 1040. Iowa excludes railroaders' pensions. Spent a good 6 hr chatting with 3 or 4 different ones before getting a workaround. Couldn't get a definitive answer on whether they would fix or not. So beware Iowa railroad retirees, double check if you use H&R Block. I don't care which tax software/online company you use, it helps to have an understanding of where figures should end up.

When entering my deductions for a home office business, there is nowhere to enter office supplies or telephone use, that I can find. I have used this program for many years, and never had a problem, but this year is the pits. Also, wanted to see if it would be best to file separately from my husband, so used their guide to determine this and it had our entries all mixed up. His Federal taxes paid were listed as mine, etc. So, I decide to access customer support, and all I can find are a bunch of canned answers to questions I don't have. Next year I'll pay the few dollars more for Turbo Tax...

Been on hold with 15+ individuals now over the course of 3 hours. IRS denied my submission after using the Tax Pro Go online service. Every time I state that I need a refund I am told I'll need to be transferred to the Tax Pro Go department. At this point, I'm pretty sure they don't exist.

I thought this would be easy to file online. I signed up with an account and at first was straightforward. Then after I got to the part where you put in your W2 info I selected that and put in my wages, taxpayer ID, etc. Then at the very end it asked for a code? No explanation of what a code was? There was a help file and when I typed it in...it just came back with there are different types of codes...but again no explanation. I looked all over my W2 and there is no code number. So then after 10 minutes of frustration I thought I could leave it off and call someone. However, then found out there is no "save" function, which is ridiculous as I imagine many people might want to save the file if they needed to come back later to finish it. So I just exited it and lost the 20 minutes of all the info I wasted putting in my info online. No chat, email, or phone number to ask a question. Don't even bother with this.

I have used their software for decades, never any problems. This year the CD loaded a program which will not allow me to print schedule 1040 without printing 6 additional pages of schedules. That's six pieces of paper and the ink to print them getting wasted. When I go to "forms", select "1040", it shows "1040 and schedules 1 through 6". BUT, I cannot print 1040 without printing those unnecessary 6 extra pages. When the print dialog window comes up, only option is to "print all". They need to change the software so that I can choose "print pages" and type in the ones I want to print. It seems to me that any one of their programmers could fix this in about 15 minutes, so, HOW ABOUT FIXING IT???

My husband and I just got back from H&R Block very unhappy and confused. It showed us 2 different things. First page 3,200 is what we were getting back then she clicked the next page and it said we would be getting back 2,800 and on top of that she lays it on us because we filed for our 1 year old that the fee was gonna be $400. That was very unexpected and frustrating so We asked what that 3,200 was and why it went down to 2,800 without an explanation. She said she wasn't sure and that it might have been another tax deduction. We get in our car and look thru the paperwork and that 3,200 is not in there anywhere so why was it on the computer and not in our paperwork. We will be filing elsewhere for our 2019 refund. Too many questions un-answered and a ridiculous unexpected fee towards the end.

A very simple but major mistake was made by their software. I got gigged for $800 and change and a $150 fine by NY State Tax. Forget their "100 Accuracy and Satisfaction Guaranteed" crap. Two days on the phone calling their "hotline" and corporate HQ. Once they hear of your problem you get switched around then put on hold for three hours. Finally you get Haji in India who speaks little English, who ends up telling you to go to a local H&R Block office. WE'RE TALKING THE IRS HERE NOT A PROBLEM WITH A TOASTER!!! If you value your wallet stay away from these flea-bags at all cost.

Buyer be aware... I went to H&R Block because they were advertising $59 online to do tax prep in the local office. After 2 hours of watching the women fumble around on the keyboard and telling me how awful the new tax changes are she finished up by saying that will be $402... What? What happened to the special? She showed me this laminated card that didn't make any sense either because the prices went from $59 to $189. Scam. The true irony is that I am getting $65 dollars back for federal and owe $65 to the state but now I questioning the H&Rs ability because she listed me as single instead of head of household - a $4000. Error.

I went to H&R Block to file my taxes like I have done every single year for almost 20 years. I have ALWAYS applied and received a refund anticipation loan. Because of the stupid PATH Act that is totally screwing over people who get Earned income credit and Child Tax Credit by NOT even issuing tax refunds for these people until February 27th AT THE EARLIEST I really needed this RAL more than you know. I get all the way through the tax preparation and everything, pay over $400 in tax preparation fees and the fee they charge for the refund anticipation loan, to receive a text message and an hour and a half later telling me that Axos bank denied my refund anticipation loan, solely based on my credit.

Filed taxes yesterday January 28th 2019 and was told that I should receive money in my account via direct deposit within 24 hours. I noticed I hadn't received a deposit. I called to find out I was denied. I asked why and the representative told me that they are given a reason why and told me I could call the bank and gave me a number of **. I call that number and am asked to put in my social security number and get a message that this number is not recognized. So I call H&R back to tell them this and have been on hold now for 25 minutes.

I used H&R Block for the better part of 7 years. I thought they were a good company and I thought the emerald card was fair. After disputing a charge having them chargeback the amount, close the emerald account twice to only find they never did close it for them charge me again has truly brought the truth to my eyes. I made the mistake of trusting you crooks and I will never have a good thing to say about this company again.

Activation Code for Free E-Filing Really works. When I filed my taxes for my daughter I got an error that the free E-file was not a valid code. I called H&R Block and they gave me a new one to use. However I just filed my taxes yesterday and what you need to do when you submit the filing is get rid of the "-" that is automatically populated by the software with that code. That "-" is what is causing the file to say it is not a valid code. The reason why I tried again after I talked to H&R Block they told me not to include the "-" in the new code that they gave me. So when I filed mine I decided to try the activation code that was given to me with the software and it did work. I hope this helps people because I was quite frustrated with having to figure this out.

They showed me a price list - what they didn't explain was each item they do is charged so it went from $59 to $343 just their fees. Then I asked repeatedly about the rapid refund throughout my process and was told, "Wait 'til it get to the end..." Then found out it does a credit check not based on the amount you're getting back but they have to file before they tell you whether you're approved or not. It took longer than 90 minutes because I had to keep reading the errors to the tax preparer. First and last time using them.

The whole process was great and easy while filing my taxes. Especially with the tips. However, I was under the impression there would be NO hiding fees. Heard it on the commercial and everything. To be hit with two fees. One for filing and one using having direct deposit. I kinda expected the fee for filing because I must file 1099, but the hiding fees equating to roughly $100.00 before I hit submit, sent me for a loop.

Filed online, state file was rejected and told to mail in, contacted them for a refund as it WAS NOT FREE as they said. Told me they could not refund... Wasted money. Had to mail in my form anyway. I intend to do no more business with them.

I bought the download version which includes 5 free federal eFiles. The Activation Code does not work when filing your return. Called HR Block and they gave me 3 different codes to use and none of them worked. Was told I would have to pay additional fee to eFile. This is clearly an issue of consumer fraud and I am surprised a company as large as HR Block would resort to defrauding its customer base. I have been using HR Block for years but will not use it again and I highly recommend others not to purchase this software. The Money-Back guarantee does not cover the download version and the terms of use state you give up all your legal rights to take action against HR Block.

H&R Block in Timberville, VA has really great tax preparers who are super friendly. However, the 3000.00 advance loan is a total fraud. They do not tell you Axis Bank - their underwriter - only makes a decision to give you the advance based on credit. Nothing else. It cost me 310.00 for nothing! Total waste of time.

On Oct 3, 2018 Sprint deducted $1010.50 from my Emerald Card in error. I immediately contacted Sprint who said they never received the funds from the bank. I was told by the bank I needed to file a Dispute to get my money back. I faxed everything they requested over to the bank the same day Oct 3. It is now Nov 2 and I still don’t have my money back. Every time I call they tell me something different. I was originally told MasterCard approved for them to release the funds back to me and now I’m being told I have to wait until Nov 20. Any other bank in the world would have given me my money back. This is the most ridiculous thing I have ever dealt with.

Their software prompted to deduct tax preparation fees and then blocked the efile saying it is no longer allowed. (So why was it prompted for and accepted?) They never filed the taxes online, and sent a bill that it was done. When I relooked I had to print, file online and mail. the staff had no idea what to do with the NYS taxes.

We did our 2016 taxes at an H & R Block location. The tax adviser spoke to my husband about his career switch from a service member to civilian life, etc. We filed married jointly. Long story short we purchased the Peace of Mind agreement. Looked over our taxes and signed. 2 yrs later we get the letter from the IRS, somehow my husband's W2 income did not get added. After 7 months and 3 trips to the office to do the claim we finally get a notice from H & R Block saying our claim from the Peace of Mind was denied, because we signed the agreement saying only 1 W2 was filed. I tried to explain that that was not the case but because the adviser did not add the $$$, but they had all the forms and paperwork showing that the W4 was there. They refuse to pay the IRS, so now we have to pay. Will never use or recommend H&R BLOCK EVER OR TO ANYONE. Terrible service.

Back in 2015 an H&R rep (Devin from the Evanston, IL branch) helped us to prepare our taxes and made a big mistake that went unnoticed by him or the software. He included my wife's W2 as mine, based on which the tax forms calculated that I had a social security overpayment and was due a refund. This was not correct and, 1.5 years later we received the dreaded letter from the IRS that we needed to pay an additional $X in taxes plus additional late fees and interest.

My father passed in the first few days of January 2018 so I had to file his 2017 tax return. I took it to Block Advisors where I went in and did the taxes with a gal in the Tracy, CA office and she finished the return and stated that we owed almost $12,000.00 to the IRS. I said ok because what else are you gonna say. She added that I owed Block Advisors almost 700.00 in fees to do the taxes, WOW but again, what are you gonna say! I wrote checks to the IRS and two different states and went about my business.

In 2017, I paid just under $800 to get my taxes prepared and at that time, I was told that if a mistake was made, that H&R Block would pay. Well as luck would have it, a mistake was made and I was notified by the IRS who does not care who made the error. All they want is their money. I called H&R Block to remind them of their commitment but I was told that I would be responsible for making the payment. I reluctantly paid. However this year, I went on eBay and bought the H&R Block software for $32 which gives updates on a regular basis.

I went to H&R Block to have amended taxes done. The person that assisted me was very helpful and kind. Afterwards, I paid the fee with my bank card. I noticed she was having some trouble working the card machine, but it never thought nothing of it. Over a week later, I noticed the payment was posted over a week later. A week after that, another payment was withdrawn from my account for the same amount. I called the office, they informed me that I will have to speak to the person who assisted me. After nearly a week later, after contacting the person and providing documentation, the matter still is not resolved. My next recourse will be legal action -- never again will I use this company.

Hi, I only reason, I filed my tax with H&R Block as they confirmed me with 4400$ return and for that they charged me $400. The amount I received back is $580 less than they confirmed. When I asked them about it, their answer was pathetic. They said, "It is what it is. We can't do anything." When I asked what is wrong, "In calculations," they said, "They might have different formulas than us." They didn't even entertained me properly. This is so pathetic.

I did my taxes with H&R Block after finding out I was behind several years. Private accountant to blame there. I filed taxes, was told I am getting roughly 7k back. After receiving 4 thousands in several payments. My money stopped coming in, even though letters from the CRA (Canada Revenue Agency) stating that they were still sending money, and rebate payments as well. I called H&R and they flat out lied, stating they never received any money, and tried to suggest that CRA made mistakes on the dates they sent the monies, all 9 of the letters they sent me. I got another today, 300, money was confirmed sent July 5, it is not the 16, and what a surprise, no money, call the number on the credit card they give you, and what a surprise again, they denied getting any money sent to them, and told me to take it up with CRA. Which I have been in contact with them, and they confirmed they sent the money.

I took help from H&R Block to file the income tax last year and the guys filed the wrong income tax. When I got mail from Incometax.gov then I came to know about this. Then I called H&R Block customer care and asked them to help out with income tax notice. They guys didn't help me out and continuously make me believe that they will help me out. At last, I took CA help to make the things work.

I went to H&R block.com as someone looking to file taxes. April 8th I completed my taxes and got email confirmation. Checked with IRS they didn't have my taxes so I call H&R Block. They never filed my taxes... Apparently I didn't complete the last 3 times of putting in my banking information. REALLY. Anyway had to pay, 150.00 then print my taxes. I could've paid someone cheaper to file them and taken the guesswork out. Never again! Now I'm late. They said no penalty since we get a refund but I have to call the IRS in the morning to see... As unreliable as H&R Block has been I am sure it will be some issue. So infuriating!

I have been using the Emerald Card for both taxes and direct deposit of my paycheck for several years, I stopped using banks due to my account being wiped twice and they wanted me to pay! Well these accounts at H&R Block and Emerald Card have been breached and they knew it and did not warn people so preventative measures could be taken, my account was emptied while I was working. I got the notification on my phone of the use of my card, I live in Ohio and my card was with me however it was used in Las Vegas! I called and got the runaround 3 times, I called the business in Las Vegas and was told my card was duplicated and swiped! I finally after several hours of trying got 3 people that could not talk English hardly at all.

I have filed my own taxes with H&R Block for over 20 years with never a problem. This year when I got to the place where I choose how to get my refund, there is a promotion where if I choose to get my refund on an Emerald Cash Card, I can get an extra 100$. So, OK, that sounds great. So, I wait and wait. I call H&R Block, they say wait some more. I call again, they say wait some more.

I relied on my husband to do taxes. After his death I found H&R in my small town. First visit was ok as it was a typical filing and my agent stamped and mailed my returns setting a precedent. Next year I had bought a house moving money from an IRA which boosted my income status. This same agent called when filing was done and didn't have the guts nor the professionalism to tell me what I really owed. She told me it was 7$ grand in returns. When I got to office it was double that and she acted like it was no BIG deal. PLUS they charged me $400 for the filing as they had to use special forms!!!

We have been using H&R Block for years because they were friendly and always seemed to know what they was doing plus the added peace of mind was a really good thing to have or at least we thought it. Last year on our taxes when we filed their employee forgot to add one of the W2 we had and we didn’t realize it. So this year when we filled the lady caught the mistake and told us that the one that did our taxes last year had not added all of our W2 but she assured us it should be no big deal because we had paid for the peace of mind and it would cover that so we went home and got in our folder of taxes from the year before and got the W2 and took it back up to the lady that done our taxes this year and she fixed the other person's mistake and filled a claim with peace of mind.

Very bad experience. Filed my income tax return for 2017 in April of 2018, using the e-file system on hrblock.com. Paid extra for a tax professional to review it before finalization. Set it up for electronic withdrawal directly from my checking account. Everything was done by April 16th. Then I sat back and waited and waited and waited. No withdrawals. Finally, getting nervous, I called them a week after to make sure everything was fine, I was informed that their 'system was down' and therefore they could not pull up my file to make sure. Then I went back to waiting and waiting and waiting.

My daughter. They have done her taxes for the last two years wrong. Why pay for someone to get it so wrong. O well not their problem. I am the one recommended them. NOT HAPPY VERY. UPSET NOW. Now she has to pay a lot of money for their ** that she does not have. They were not cheap to get them done anyway.

Doing my taxes this year in Houston Texas for the first time since moving, I chose H & R Block. The biggest mistake of my life! The tax preparer had my refunded mailed in a check form instead of deposited in my bank account after giving her the information. Not only that, instead of putting my home address she puts my job address. Meanwhile, my job is in a shopping area called River Oaks and she did not put a suite number! How wonderful! She then told me to contact Emerald Card customer rep to change the address before it was mailed out May 2nd.

These "seasoned tax professionals" made an amateur's mistake and right at the 3 week mark waiting for my refund - I get a letter from those rogue pukes (IRS) stating a wrong form was used and therefore my refund will take 2 extra months. Two months (actually 3 months) have come and gone. I was unemployed and BROKE at the 3 week mark and wanted revenge on these inept morons, which I will do by trashing them on EVERY consumer complaint company I can find. I'm checking to see if I can take these bozos to small claims court.

I should have read the reviews before choosing H&R Block for filing taxes online. We have experienced one mistake after another and poor communication. I am still going in circles trying to get some significant mistakes corrected, yet they have already charged my debit card. My husband and I filed our taxes jointly, and he was listed as primary tax holder. That said, when I created the account with H&R Block I had my name, phone number, and email listed as primary contact because I have been handling all our tax documents.

On March 7th I had noticed some unauthorized charges on my emerald card and immediately I contacted the bank and was told that my account would be closed till further investigation and that I could go the H&R Block office to retrieve my new card, as I did to wake only wake up the next morning and discovered that 7 more transactions that wasn’t authorized by me had went through. I was told that it would only take up to 10 to 20 days till my account would be replenished, well I called every day after the first 10 days had passed to be told by at least 10 different supervisors that my account would be replenished within 3 day, what a lie and joke.

I had my taxes done in 2016 and 2017. In 2016 they put in an incorrect number for my salary and I had to return 4 times for them to make changes and to get it right. They charged 152.00. In 2017 I returned and this time it was a mess! I felt ganged up on, where more than 1 tax preparer was talking to me and they told me that it would cost 182.00 because I earned more money. I am on SS and a tiny pension and nothing changed from one year to another. Then she gave me the envelope, told me to mail it and now I will wait 6 wks. to get my refund, because she was too lazy to fill in for an electronic deposit which would take 3 wks. I felt bamboozled and when I left there I wondered how the heck they could have talked me into putting one return on their H&R Block credit card, which caused me problems and to get the other return by mail??? I felt like I'd been had and will NEVER go back to that company again.

Where to begin... My very first time with this company and they screwed up by doubling my HSA savings, had to come in the next day to get it fixed, then doubled something else, I gave them my DL so they could spell my name properly and they still spelled it wrong. They spelled it the Spanish version of Nicolas so now on forms I have to put this one instead of the correct spelling of my name. It was a complete nightmare.

Right from the beginning when I entered their office I felt it wasn't very professional. I explained to the agent that I have been approved to claim over the counter eye drops and gel for my disability. Every year I do a detailed spreadsheet with my medical claims and attach receipts. I have been doing this for over 10 years and the government has approved this. My first surprise was when I asked how much I would be charged and couldn't believe they were charging me almost $200, (this was after they had done the taxes). The next clue was after I had a call to make an appointment to pick up my taxes. So I made an appointment and then had another call to make an appointment. Had to cancel and made another one, again I had another 2 calls for me to make an appointment. So nobody seemed to know what anyone else was doing. But the worst was when we were going over the paperwork I notice they hadn't taken disability medical expenses.

I've used the disc format of their software for the past 5 years, but decided to try it online this year. I don’t recommend it. It was unclear whether or not I needed more than Basic until I started filling in 1099-B information. All of a sudden, I get a notice telling me if I want to continue I need to purchase Deluxe, with a button to agree or decline, and no information about how much extra it will cost. At that point, fearful of losing data I had entered, I agreed. Only later that day did I find out my cost went from zero to $43. That’s sneaky, and from now on I am sticking with discs for my purchase. I prefer to know what I am getting before paying for it.

I went in for assistance because I wanted to get a good return and was having trouble with doing it at home with TurboTax with the new ride sharing tax codes. I went in with all my information including a print out of what I did on TurboTax so far. I was not told any prices. I was told I would get a better return with them. I would not have accepted their assistance if I had known they would take over 2/3rds of my tax return $440. I filed a complaint on 4/11/18 and was given the case number #** and told I would be contacted in 3-5 business days. It is now 4/24/18 and I have yet to be contacted by e-mail or phone despite calling the district office manager Marque ** and leaving a message with him directly on 4/23/18.

So I went to H&R Block today and it was ok... the only cons I have are that for 1 they didn't give me the option to pay for the H&R Block fees with my refund. It was 145$... and one other con... they didn't give me the option for my refund to be direct deposited into my account. I looked to see if they did and there were x's where the account number and routing number should have been. Ok so the pros... they were very nice... tried to help me. As I said the H&R Block fee was 145$ and I was freaking out inside and they just had me pay 40$. I hope that I get a check for my refund... if anyone knows please email me at **.

Let me start off by saying my husband has used this company every tax season for 10 years, we have been loyal customers. I know tax season is stressful and no one likes it, but every single person I spoke with at H&R Block today (whether calling a specific office or dealing with the 1-800 number) were not helpful and rude. We are very disappointed in how they handle their customers and our important, time sensitive information. We will not use H&R Block again.

I made an appointment with H&R Block... The papers I had were W-2 and 2 1099 MISC. As she was done inputting all the numbers my total came out to be 5$ refund. I knew it was going to be low. Here's comes the check for paying H&R Block. $381!!! Are you kidding me? I seen on her computer that last year's payment to file was 106$... Please someone enlighten me on how I had to pay $381 with my refund being 5$ and it only took 30 minutes? Are you kidding me right now?!?Yeah I’ll give you a piece of my mind!

I was completing my online return with H&R Block when their system crashed and I lost all the information I had inputted. They offered to refund the fees, which they did. But, they refuse to refund the associated sales-tax. This makes no sense!

Beware of errors caused by the software while completing your return! I was only able to discover the error by reviewing the PDF Pre-file Summary. This review was only available because I had paid for the highest cost "Protection" level software. Otherwise I would never have been able to find the error in the software's calculations. While completing my 2017 Return, I had selected the option to download all of my data from CRA My Account. This auto-populated all the related fields. Fortunately I later decided to review the PDF Pre-File under the Wrap Up tab.

Went into the local H&R Block office today to file my taxes. You hand the front girl your documents and she creates your packet. When we started with the representative, they asked where the other W2 was... I had given it to the first person. They LOST my W2. And gave zero apologies. I even looked in my car and went home and looked. The envelope it came in was there but not the document. They still had no apology and continued to act like it wasn’t their fault.

A less than zero for effort in all areas from wanting to understand how my business runs, not responding to communications from me or my bookkeeper, to them saying she doesn't with my bookkeeper who has been involved in my business from day 1 and knows it inside out and then refuses to take another look at my return she completed in 10 minutes to see where she could improve on it before tax day!!! Is this for real? H&R Block clearly don’t feel it’s important to have in their employ the very best in tax agents! I’m gobsmacked in the lack of care and want to help!

Tax filer gave wrong information during appointment, when question about it. She said her boss told her. She stated I didn't qualify for the school credit. When I checked IRS website, I did meet requirements for credit. H&R Block charged me a $50 consult fee. They ignored my concerns requesting payment. Did not stand behind max refund guarantee. Filers are not up to date with current tax credits given to customers and do not provide correct information.

I have been a user of H&R Block Tax Cut for 20 years and never had a problem until now. I purchased the program because my investment company and H&R Block both said they worked together for downloads. Bought the program and my investment company is not listed. Contacted customer support and they were no help. Basically if my company isn't listed, they don't work with each other. I will no longer buy H&R Block Tax Cut.

I went into H&R Block to file my taxes today and in the past have always done it online. Online, I have normally been given a bit a significant return and the whole process has been painless. When I went inside the building and asked for assistance, Karen ** reluctantly offered to help me since she had a no show. For the next twenty minutes I continually corrected her as she printed out forms with my name misspelled multiple times and entered in wrong amounts.

I went to my local H&R Block here in Brooklyn and they gave me the run around. The day I went in to file my taxes the worker NEVER mentioned "peace of mind" So a few weeks later I hadn't received my state return because I was missing documents. When I bought those missing documents in, another worker said she couldn't help me because I didn't purchase the peace of mind and that if I want to be helped I would need to pay $99.00. I told her, "Well if the First Lady who helped me from the start would have mentioned to me about peace of mind I would have got it". But no one said anything and she was acting like it's my fault, saying a lot of people don't like to use that because too much money.

Went in for personal and business taxes. Was told it would take one week. After waiting a week and a half, called to see what was going on, was told they put my taxes on the "back burner", and it would take longer. After 2.5 weeks, got a call from the accountant. Well calmly telling her my displeasement, she told me my taxes were too complicate, it was my fault, and if I was not happy with it I could come get my paperwork and go elsewhere... Best $400 ever spent... Just don't, don't use these guys, just don't do it. Save yourself any anxiety and headaches, just don't, go elsewhere. 100% honest this happened. I'm just shocked this company is still in business.

H&R Block 2017 tax season. The tax pro was very knowledge and patient as I didn't understand some of the new tax slips (T5008) and how it is reported. I had to pay taxes for the very first time in 10 years but the tax pro explained the reasons why and I actually understood! I'm definitely coming back next year!

I looked on the website and viewed the cost of an average return - between 147 and 191 dollars. I thought this was reasonable. They stated the cost of the federal and state return. I am retired with a low income, although I do have two states returns and a 1099. In the past with the same returns, I paid $250.00 charged by a CPA. The advisor said they would be more expensive - when I asked why he said they were professionals. I thought they might cost an extra $50.00. Keep in mind all the papers were organized. After finishing the return in an hour, he said the return would cost $601.00. I said that was almost 1% of my yearly salary. I told him I had spoken to numerous friends with much more complicated and no one paid close to this amount. I asked him to call the supervisor. They reduced the fee to $490.00. WHAT A RIPOFF! NEVER AGAIN! THEY SHOULD BE PROSECUTED.

The Golden Gate Ave H&R Block office in SF did my 2016 return. Specifically Edwin **. He neglected to include half of my dividends (1099 form) and this resulted in an under reporting of a lot of taxes and a penalty of over $7,000. I paid for the Peace of Mind provision (and yes, I am sure you know that I will now refer to that as the Peace of ** provision). Anyway, my claim with H&R block was rejected because they claim they did not receive my 1099's (of course I gave them all of my tax documents because all of my investments are from the same company, Vanguard and that company provides a single document containing all dividend payments for the year). When I initially spoke with Edwin about this he acknowledged the error and apologized and he in fact initiated my claim.

I have been with H&R Block for years! I moved 6 mos. ago and had to file in 2 states. I went to the office on Main in Las Cruces NM and the gal there said I didn't owe anything in NM. I argued with her and said, "But I have lived here for 6 mos". I bought a house here and paid property taxes. She said I was fine. All my taxes were paid in Arizona. I was worried so I asked the manager for a second look. She said she would look at it. A week later, I called and she said she would send it to someone who could file in both states. She said not to worry because I paid for "peace of mind" which I should get a check for the tax amount I paid H&R Block plus any mistakes. That took several weeks because no one would return my calls.

The cost of completing a simple tax claim is outrageous. Definitely have remorse for paying such high fees. Their ad starting price was under $60, my cost was $250. I have one dependent, no business or income to claim. I came to them because I am a new citizen and newly divorced and wanted help filing. Never again. Please check for all the fees before using their service. Wish I did!

They mislead people by offering free. I am asked to pay $240 online after completing taxes on my own which their program says is accurate, but then they lure you into paying more and more money, trying to get all of your tax returns in my iPhone. Last I heard it is illegal to offer free and not provide what you offer.

I have been using H & R block since 1999, every year for Tax Return for myself and my other family members. This year we filled our Tax Return on 25, March 2018 (Sunday). Betty ** charged $ 20 plus regular Tax Return fee for three year peace of mind policy. To claim one of my family member "Disability Tax Credit" (Disability Tax Credit) Betty ** printed out, half filled forms, and asked us, to take these forms to our family doctor to fill it.

I encouraged my daughter to file her taxes even though she only made $2000.00 on eBay and has no other income. She took her paperwork to H&R Block in Punta Gorda, FL and was charged $350.00 dollars to file. Something is wrong with this picture. The preparer kept telling her that she needed to file all these additional forms. What is going on with outrageous fee. I have a very complicated form with investments, rentals, farm income and all I paid last year is $300 dollars.

This was the second time I used H&R Block services and I will never, ever use them again. The first time my address was put in wrong. After repeating my address 3 times, it was still wrong on my taxes and caused a big headache. To further that experience I was told the printer to print my cheque (for instant refund) was not working and they insisted I choose the loadable Visa card. I refused the card and “all of a sudden” the printer was working. Then they further argued that my cheque would likely be put on hold once I deposited it so I should really opt for the Visa card. I didn’t want the Visa card, instigated on the cheque and funny enough, it was not put on hold!

I went to H&R Block due to no appointment needed. She prepared my taxes. I kept telling her don't forget my credit for on the road truck driver. I left with a refund of a little over $600 refund. Paid almost $300 for tax preparation. I was so discouraged. A couple of my trucker friends said something not right. I called... she didn't give me my credit for over 200 days out on road. Not able to be home. Went back to have revised. They wanted me to pay more money. I SAID NO. After revision I will be getting over $1000 more. But instead of being able to file for retirement... I have to go back to work for full time for the next 3 months. I wish for a job at almost $300.00 an hour and not have to do accurate... JUST SAYING.

Used H&R Block for 2014 & 2015 personal tax return. Purchased the “peace of mind” with both returns. Had to pay $5300 for 2014 audit and $7800 for 2015 audit. Local office manager told me the “girls” shouldn’t have done my returns the way they did and that they were wrong. All I get is the run around from local office, franchise owner, and the so called main office that’s available through a toll free number online. I’m lost and don’t know where to go.

Free then $14.00 then $29.00. Lying about being free. I am a retired person. Don't pay any taxes but they sucked money out of me. Use TaxAct instead of this mess. Yes I filed with them. It has been 8 days and fed has not been accepted what up.

Had my 2016 taxes done by H&R Block, at least my 7th year in a row using them. Tax "expert" told me I was not eligible for child and dependent care credit despite my having spent $2,563.01 on child care that year and having all my receipts and canceled checks. "The law changed" she said. She also said she needed additional paperwork for some other area that I would have to bring in before she could finish my taxes, but once when she was out of hearing range, one of her co-workers told me she did not actually need that paperwork since I'd been with the same employer over 20 years. When I questioned the tax "expert" as to exactly why she needed the extra paperwork, turned out there was no need after all, and she finally admitted it when I got up to walk out. I wish I had now. I suspect she lied to me several times.

I've simply never paid so much and experienced so little support or transparency from a tax consultant. Processing three T4 slips, TTC, rent and daycare seemed to qualify our claim as a specialty process and were billed exorbitantly. The consultant took well over 2 hours to process our paperwork.

The employees clearly don't respect their customers. Arriving on time for my appointment at the Denman St location in Vancouver, I sat around and waited for 40 minutes... and then was presented with a consultant (Tatiana **) who was dressed unprofessionally in a jogging outfit. I was told by the receptionist that the wait would only be another 2 minutes after Tatiana returned to her cubicle without ever saying a word to me, not smiling or greeting me at all. My confidence was already totally shot at this point. After waiting yet another 10 minutes and still not being taken in for a meeting, I finally got up from the waiting area and walked over to Tatiana's cubicle, collected my documents from her, and quite politely told her in a calm voice that this was unacceptable treatment and that I will be taking my business elsewhere.

I used H&R for the first time this year. I should have asked more questions about how they charge, they are good at hiding it. Don't be fooled by the low initial cost. They charge by the IRS form, from $10 to $50.00. It cost me two hours at $265.00 an hour!!! They are a rip off.

For me and my wife, both students, below poverty simple income, no tax due charged $440 when ads say otherwise. I had the option of going to a public prep for zero or doing it myself, but could not due to time limitations and eye problem. Also, when there are alternate ways of submission, they maximize their income with a bag of tricks without discussion.

I recently went to H&R Block on 261 Montreal Road branch and was helped by ** to help tax filling for me and wife, I am new to Canada but wife has filled before, I went there because it was my first time filling and I thought they are a reputed company. So I had two t4s and my wife had two t4s and a few medical bills. So initially the guy never told what the charges would.

The software (H&R Block Tax Software) is actually very good. 1 issue: If you owe a penalty and you want to calculate your own penalty, the software gives you a way to enter why you dispute a penalty, your return will be REJECTED. Unless you check the box to let the IRS calculate the penalty, you will get an error and it will take you forever to determine why your return was rejected...

I had my taxes done at H&R Block and the lady that helped us forgot to put my social security salary in. She had all the documents in front of her. She said it was her fault. So It left us having to pay part of our refund back. She said for me to call the district manager so I did. She said all she could do is give me a 50.00 check. I said no. I just my 142.50 back. It was the amount I paid for the taxes being done. Never received nothing and never heard any more after more than two weeks. So I called Dee ** and she informed me she would take care of it that day and give me a check for 142.50. Never got anything. Tried to call and left her messages and nothing from her. One day a guy called for Dee and said all she could do is write me a 50.00 check. Hadn't heard a thing and received nothing. Being trying to get a hold of the CEO of H&R nothing by phone and no answer thru email.

On March 21st the IRS sent a deposit to the Block bank which they claim was the full amount owed to me. Somehow that is not what ended on the Emerald card. It was $3,800 short. After several calls with H&R I’ve gotten no answer. As a matter of fact they claim they don’t know where the money I got came from... that’s a lie. It’s on the web saying their bank deposited the money short the $3,800.

I can't NOT believe this **!!! They charged me 200.00 and told me I was supposed to get my tax return in 21 days or less. I've spoken to the IRS many times it was on THEIR hands to transfer the money onto the card I got from them. They can't know what's going on in their OWN company. I spoke with a lady that works in the village of Hamburg, New York for over an hour going over the same thing I told her over 60 times!!! I request I speak to someone who I don't know is actually professional and will fix this issue and give me MY MONEY back. I mean seriously 200.00 for a return that altogether was only 983.00. Ridiculous!!! It's the principle. What happened to the customers coming first and ALWAYS being right. I work in retail as a store manager and something like this would NEVER fly!!!

The free edition intentionally omits certain deductions or credits. I've experienced this before and both times I've compared with two other sources and have found that unless you pay, you will not get a complete tax filed.

I think they do not know what they are doing. I said I am not a citizen and of course non-resident but still my tax pro submit 1040-A instead of submitting 1040-NR and I didn't notice that. If they don't care my selection why I filled the form. I spent money because I really do not know how is that going. I just came to US. They just messed up everything and I really do not know what should I do now. I will never ever use H&R Block and never ever recommend anyone!!!

First of all, Let me say that I used H&R Block for years and I never even considered using someone else. I went to The Collierville, Tennessee office on New Byhalia Rd. I was passed off to a brand new tax person Glen **. I repeatedly was asking how much it was gonna cost me. He never answered me until he was finished and it was $350.00. I am a single mother of two teenagers and I made $5900. (I was injured in a wreck) last year so obviously my concern about the cost was very evident, however I did sign. As soon as I left H&R Block sent me an app, where I could file my own taxes online for free. Imagine my feelings of being taken advantage of, after I had repeatedly asked @ the cost. I immediately called and spoke with the manager Polly and she was very rude and unconcerned.

It’s awful, it will be my first and last experience with H&R Block (Don Mills CF mall), with their brilliance I’m getting 301 as tax returns by paying 51 dollars per year and my friends are getting 1000 near by paying just 35 dollars, so please don’t go at all. If I could I won’t even give a star, that much I’m depressed by their service.

Awful Experience with Deluxe version - I completed my taxes around 1/30/18 and was unsure of a ded/credit. I wanted to ask a tax advisor a question, since I purchased the deluxe version but there was no icon or button for a Live Chat. I read over and over again the help suggestions and looked at common questions which is when I finally filed as I believed I did it correct. Today I learned from a friend about medical expenses and thought I should go look at mine. I noticed we didn't list ours and so I finally tried calling customer service.

H&R Block failed to file my tax return for 2016. I used the free online tax web page to file to federal tax return and was shown that my return was submitted to the IRS on 3/3/17. Now 3/14/18 and still no 2016 return to be found. I requested transcripts from the IRS and came to find that there was a verification of non-filing that year. I even paid to have the "tax pro" look over my taxes before e-filing and paid the $50 to do so. H&R Block never even attempted to file my tax return and never notified me. Very disappointed with my experience.

I had a serious problem trying to order merchandise with the card. The order was declined 7 times. First I was told the purchase was being made in another country. I live in NY and was purchasing from NJ. Then I was told that I could not make a purchase in another state. Finally I was told that if I could not understand what I was being told there was nothing they could do.

Get your money's worth! When you make an appointment at H&R Block, make sure that you request a tax pro that knows what they are doing. There are many tax pros that have the expertise, knowledge and experience to serve you. Your fees for tax preparation will be the same whether the tax pro knows what they're doing or not. You should request and demand a tax pro that is a level four or five and has over eight consecutive years of experience with H&R Block. The person answering the phone, which is an eight dollar an hour knowledgeable person, will tell you it doesn't really make a difference. They are told to mislead you. It could be years before you discover a mistake or mess a inexperience tax pros can and do make often. Some mistakes are corrected by senior tax pro, in which they receive nothing for correcting the mistakes.

This was my first and will be my last time H&R Block and I will never do any business together. Wednesday Feb 21 I had an appointment at 7:15. I waited 45 mins, and since it was closing time, I was told to do it as a drop off option and someone will call me the next morning. I waited all day and no one contacted me, on Friday I call in to ask what's going on and they told me I'm missing my JAN & FEB 2018 RRSP slip. Told her I have transaction records, and asked if we could use those so I can get my taxes filed. She advised that she has to check with a supervisor and get back to me. I waited 2 weeks, no calls and no emails. So I show up at their store to ask what's going on and I was told it's getting done. I call back on Wednesday March 9th and was told someone is working on it right now. Why did I have to babysit them, when I am paying for it? They were very unprofessional and extremely unorganized.

Having my taxes done for years at H&R Block. 2016 went back to H&R Block and they charged me $300.00 to do my taxes. I would call that OUTRAGEOUS. Went someplace else & it did not come anywhere close to $300.00. I would suggest that everyone BEWARE & BE SMART. H&R BLOCK will never see me again. I felt I was being ripped off by them. $300.00 PREPOSTEROUS AMOUNT TO CHARGE. Again, if you go to H&R BLOCK - BEWARE!

This is a rerun of 2016 return we had done by same company! NOW we owe money again because they told us we did not need the 1 slip which is why we owe! The lady lied right to my face. First she said, "I remember asking the supervisor and the supervisor said we did not need it!" Then as I went back there to try fix THEIR mistake she said it wouldn't let her... the computer!

We did our taxes on Jan. 10 2018. With the same person for the last 14 years at H&R we were told nothing about the tax law. So after the IRS accepted our return we were expecting up to 21 days later to have our return. Nope. Found out the hard way. Got our IRS tax return the 22nd of Feb. The amount we got was different then what we were supposed to get. We let them know they shorted us and we are still sitting here without that money. Also we were supposed to have our state mailed to us in a check form. Then yesterday I look at the balance of our emerald card and our state return is on there. Why did we even pay you guys almost $400 dollars. You stole money first of all and second you didn't do our taxes correctly. We are done with y'all. Please no one use H&R Block. They are scammers.

Still waiting on return. H&R Block had a glitch and will not admit. Took them 19 days to submit my return to IRS even though it accepted same day. Paid for Deluxe version. H&R Block said not their problem call IRS. Form 8863 for education credits not correct to reflect retro tax laws. Now I can’t get my student aid because of the 35 + days delay. IRS says 60 more day wait. Losing everything.

I've been using this software since its inception as Taxcut back in the 90's. This year I tried the online version as opposed to the PC version. It is terrible. It is like looking through a buttonhole. It totally screwed my state tax form. And it is much more expensive than the PC version, which I ended up buying to get it right. Further, they have no adequate review OR contact options.

H&R Block Advantage VISA Debit Card Tax Refund SCAM - Do not get it if you want quick cash. First the under-qualified H&R Block employee doing your taxes does not explain all the hidden fees after they have no idea how put numbers in boxes using the H&R Block tax software. You then take it to your bank to get the money out and then get a $3.00 fee (bank) + $2.95 fee(H&R card) = $5.95 fee for trying to free up your money from these thieves. But then there is a .50 Decline fee for not knowing the $5.95 fee when taking out the cash which was declined on the first transaction so you call the number on your card to find out the balance and then try max out the card on a purchase with the exact amount that's left on the card because purchases are *free*... But you then get declined... Declined... Declined.

I have used H&R Block downloaded tax returns for years successfully, BUT this year is a disaster. H&R Block 2017 Premium-efile-State tax final form is still wrong even after 4 support calls - fed was updated and then state updated 4 times. I even reconfirmed the inputs. Still very wrong. 2017 Premium +Efile + State (Iowa). It said it found no problems but that my possibility of an audit is slightly higher than average. It should be MUCH HIGHER: There would be a 100% chance of a tax audit. See below. It says:

I used H&R Block this year to do my taxes to try and get the quick refund and they told me I would have to use their emerald card to even have an attempt at the quick refund loan. They said I would not know if I would be able to get the loan until the next day so I chose to get the refund put on the emerald card. The card charges $35 for every $1000 you pull off from it but the lady doing my taxes showed me where in the pamphlet you could have your bank pull off the entire amount at one time and avoid any fees. So off I go to the bank to transfer the money and call H&R Block and they tell me I have to pay the fee.

I am filing a complaint about the cost of having a taxes done by H&R Block! My granddaughter was in a dilemma in getting her taxes done. Being a student, single parent along with working finding time was a factor for her. So I tell her to go to H&R to get her taxes done and I would pay. Wow! What a shock! For every individual tax credit she got it costed a tune of $314 dollars. Seriously! Mind you there were no fee disclosures that were visible posted when she went in. My granddaughter reaches out to me by text along with a phone call while they were preparing her taxes.

I submitted tax online through premium package and chose a 'Tax Pro' by paying extra to review my return for any error. Tax Pro didn't work on it I contacted her, she said to choose another one, the next Tax Pro did the same thing. She said to select another one or get refund from H&R Block. They didn't even bother to inform me, after I chased them they told me they couldn't work on it. The second tax pro made a strange excuse. She said it's too hard to see online returns, I said I would come to office in person then she said clearly, "Sorry I cannot work on it. It's tax season, they make good money in the office so they don't care about online returns." I submitted my return on e-file myself for half the amount I paid to H&R Block. Now I realized that submitting tax return is so easy, takes half hour online, these H&R Block people are just there to rob you. They wasted my 2 weeks.

I went to H&R Block to do my taxes. They gave me a paper for 25 dollars a person if I send a friend. I sent 2 and they said they can't give me money for that which I thought that was crap and then when they gave me my return back which was on my Emerald card I took it to my bank and they charged me 35 dollars to do that but they told me it was going to be 5. They are the worst company I ever dealt with. You will be sued.

This company is a ripoff. They charged me $361 for an easy tax return. I am a single person with no dependents. There should be no reason that a 15 minute tax return costs $361. Do not use H&R Block. They are a scam.

This company allowed someone who stole my fiance's information and social to access my fiance's account and change the address, and order a new card to their own address. A personalized card at that with their name on it when he filed single head of household and only claimed myself and our two small children! It's unbeknownst to me how anyone could let this happen as it was a single account and this person turned it into a joint account and stole our whole refund check by cashing out with this new card without red flagging or anything!

I’ve been using H&R Block for 8 years now. First let me say this, I’ve been preparing taxes for over 23 years. I am an accountant by trade. In my older age, I use H&R Block to double-check my work and to use their Audit Guarantee. I have noticed the prices keep going up. Between 2008 and 2010, it costs us $160, then $189, now its $218. The only reason I cannot give them five stars is because I swear it takes them almost two damn weeks to complete my taxes. I do not go in any office and sit with anyone. I complete my own taxes online and send them. In 8 years they found one error and one opportunity I missed for increases taxes. So, I can 6 out of 8 is not bad. One year, I called "HOT" and found out the person went on vacation. I was like, "WTH?" Another year, my usual tax preparer got sick and quit. If it were not for the slow customer service I would give them five stars. I am getting what I’m paying for.

I have used the Emerald Card for years for most of my banking needs. Honestly have never had a problem until I used it to open a bank account pulling money off the Emerald Card. My fiance opened a account at the same time but had to make two transactions off the Emerald Card. We pay the amounts required to open our accounts, and the transaction amounts on the Emerald Card are more than the amount we put into the accounts. By 35 dollars for each transaction. So, long story short, we paid 105 dollars to put 50 dollars into two bank accounts.

H&R Block in Calgary. Used them to do tax return as I had a slightly different but fairly common tax situation. They were extremely expensive, clueless, I ended up not getting any taxes back as they filed wrong, and the situation was never fixed. The girl who did my taxes was very, very young, didn't know anything about my situation. Had to phone the Canadian tax office to ask them what to do, then did something different than what they told her to do and I didn't get the taxes back that I know I was supposed to get. I complained and they never responded. Finally, the guy at the front desk was inappropriately joking about how taxes are made to seem complicated in order to keep them in business. They were utterly incompetent and I was charged a huge sum (if I recall it was around $80 for their service as I was a first-time tax filer) in order to mess up my taxes. Urgh.

I have been using the deluxe package for 10 years without any problems until the last two years. I had to file nonresident Delaware tax return when it proved to be impossible for their package and I had to buy a different package to do the Delaware nonresident return.

I have been going to H&R Block for well over ten years and every year it gets more expensive. This year will be my final year with them. I do not own a business, I have no extra income or bank accounts in different countries or anything else crazy. I have an hourly job and so does my wife. We have 4 kids and they are all under 12. Together we earn roughly 40k/year at best. This year we filed our taxes with them for the last time. It cost us $500 to file our taxes and they pushed the extra protection plan on us last year (taxes were taken for college and they had no clue who took it and the Dept. of Education is saying it wasn't them so no clue where over 8k in refunds went).

I normally file my taxes myself. This I did not, went into H&R on 1/25 had them done. Long story short I found out to today on 2/20 that they had the wrong account info. When I asked about it they kept telling me it was their banks so they could get their money owed ok no problem. I find out at 330 no they did put my bank account in wrong and need me to come in and fill out some form so it can be faxed to the IRS. After all this I asked for a refund of the money that was paid for the filing then I told it could take 6 weeks to get that money back. I ask for something in writing, "Nope. Sorry we can't. We can only give you our manger number." All I have to say is so much for see my returns on the 22 of this month.

I received a call from H&R Block telling me that I could file my tax return for free. I had seen the television commercials and read the disclosure that only the federal return was free. I was fine with paying for the state return, so made an appointment. Upon arriving and in no time at all I was looking at the computer screen in the office showing my refund. I went on to digitally sign the forms and have them sent to my bank via direct deposit. After that was all done, she pressed the computer keyboard and a charge of $175 came up!!!

H&R Block purchased my old tax company. Then they never sent anybody to the office to look at all of the returns that had not been filed or filed incorrectly, nor did they call anybody letting them know that the business had been bought. I went to Jet Tax office on several occasions, called them over 20 times over that. Then was told by somebody else that were having their taxes done with Jet Tax that H&R block bought them. When I finally got ahold of them, they had one agent taking care of all these problems. He did my taxes for that year, then when I was ready to do 2016, I found out he was laid off & did not file an extension. Now I owe 25000 dollars in late fees. That is only one of the problems. I also owe over 40000 dollars in interest and penalties for the years before that, because it sat in the office for so long. They sent me a nice form letter, saying it is not their responsibility and now they will not return my calls.

I have been for 6 weeks trying to upload my simple small business tax return, every week promised an update to fix error message. This happens every year for over a month, they get you right down to the wire on due dates for business returns. Cannot do personal until this is accepted. Maybe cheaper than TurboTax but I may try that product next year. Poorly executed software.

I have used TurboTax for 10 years - 100% satisfied with them. However I needed some money rather quickly so I went for H&R Block so I could get a rapid refund loan. It cost me over $300 for them to prepare my taxes in 15 minutes, & then I was denied any money for their rapid refund. My credit is over 700 & good! I have never felt so scammed - DO NOT USE H&R BLOCK. Use TurboTax. My return hasn't even been accepted yet & they probably screwed something up for me.

The Refund Deposit Account Fee is nothing more than a scam to charge you double for their service. They charged me $35 to take $30 out of my return before sending the remainder to my bank. Then they try to call it anything but what it is-a charge to take money from me. Nonsense. I will never use this service again.

I JUST WENT THROUGH THE MOST HORRORING EXPERIENCE TRYING TO FILE. I could not make changes to my forms! Or not find a phone no# to get any help. I have been using H&R Block for 12 years but this year was my last. Program very hard to navigate, cannot even change a letter in street address. No help! No help anywhere. The program is so confusing totally stupid!!!

First time ever filing taxes with H&R Block let me say lesson learned and will NEVER use them again. Ok great. Got a rapid refund back. Ok whatever. No big deal. A lot of companies do that. But the lady that did my taxes failed to tell me that their fees would come out of whatever came first. She told me that the fees and rapid refund loan would be taken out of my federal. Bahaha. Yeah right. 'Cause the day I was to receive my money from state it NEVER showed up. That's when I found out what had happened.

Before the holidays I was let go from my job. My wife and I was just breaking even with our bills and things and after Christmas I was planning on getting a job. But making a long story short my car was repoed and I was on foot to most places and I had called H&R Block. Talked to them about the 3000 loan. They had assured me that I can get the full amount when she went over my taxes. So I made a appointment with the local office. When I got there I had to talk her through how to use their software to get my W2's. What really got my goat was that I did most of the work for her. She acted like she had no freaking clue to what she was doing.

Expensive deal went bad - Worse experience ever! Cost my son 250.00 to get his taxes done and they were done wrong. Something simple a W2 and a 1098 form is all he had. After admitting they messed up sending him a 250 gift card. But sent him a 200 letter for next year.

Our 2016 federal return was taken due to my student loans, yes that is my bad and took steps after that to pay them. H&R Block did nothing to communicate with us that due to the department of education taking our federal return the Tax Preparation Fees wasn't paid that year. So here it is 2018. We go in file our 2017 taxes, everything was normal, nothing was said about us owing back fees. Which we didn't know about. Yesterday I go to the office cause our Federal Return should of been in the bank a week ago, but there is no sign of it.

Stated in my tax paperwork any owed fees associated with the prep fees. That's fine. That's how it always been. But this time they took what was available first and it not right... Don't use this service. Go to Jackson Hewitt. I ** up this year and went H&R Block...

I selected the premium online package. After entering my K1 (a simple LLC) the program told me that I need a tax pro/office visit. OK, so I visited an H&R Block office but for some reason, they cannot access my uploaded forms. Now mind you that I pretty much completed all the data entry. So I chatted online with a very simple question -- "how do I share my forms and uploaded document with a tax pro". I explained I am sitting in one of their offices. The response was for me to print everything out and give it to the tax pro. After 15 minutes, the chat tech person absolutely failed to understand what I needed to do. The program interface and navigation is very poor. I could not find a place to enter my retired law enforcement/public servant $3000 credit for health insurance (line 16a, 16b). I end up spending three hours sitting in their tax pro office waiting for them to reenter all my data to the tune of a bill of $386.

I have used H&R block for years and been satisfied. However this year the program was not calculating a 1099 MISC correctly. I waited for online chat for about an 45 minutes. I gave a clear explanation of the problem I had with my dependent daughter's return. The support person Andrem would not address the problem but argued that I needed to close that chat and have my daughter open a chat. We don't have another hour to waste. Do not purchase this product. They do not live up to the promise. Terrible experience.

I was lied to by H&R Block. They told me that my fees would come out of my federal taxes. NEVER did they mention if the state comes before the federal, then the fees would be deducted from state. I was let go from work before the holidays and was relying on my state taxes to pay bills and get groceries. Now I can't, I don't appreciate being lied to and I will not use H&R Block next year.

In the process of completing my 2017 tax return, I inadvertently indicated that I had proceeds from a 401k rollover. This was a mistake and totally on me, but in making this mistake, I was triggered into the premium filing package. Upon completing the next few screens, I realized that I did not have any need for premium package since the rollover was direct to an IRA and no taxable amount was generated. After clicking around the site to no avail to bring myself back down to the basic package, I determined that I needed to call to change my filing package. I was told by a rep that they could change me back to basic, but that I would lose all of the data I had entered. I promptly asked that my profile was deleted in total and informed the rep that I would not be using H&R Block now or in the future.

This was the first time using H&R Block and it will be the last. They lied about how much it would be and the lady lied about when she was going to start on my taxes. I sent a couple emails and got no response, then I called and she hadn't even started on them several days later. She gave them to another girl to do, which maybe took her an hour. After all was said and done she tried to charge me over 300 dollars for a basic return. HELL NO! I told her there was no way I was going to pay that amount for a simple return. How can they even justify trying to charge that amount for a simple return? What a joke. I fought with her and she ended up lowering the fee. Very pathetic!

We have used your firm for about 17 years. 12 while living in Anne Arundel and 7 while in Carroll County MD. In 2013 we paid $248.00 for your services. Retired in 2013 and income dropped 65 percent. Your fee keep increasing. 2014 $292.00, 2015 $344.00, 2016 $375.00, 2017 $394.00. I have all my work ready for your firm. Two years in a row the preparer suggested that I take your spring course and work for your firm. We are senior citizens and our income will not increase. S.S increases are used up by the insurance increase. Do you have any kind of Military or senior discount.

I asked over the phone and in person, would I be able to get the advanced loan before my taxes were prepared and the answer was, "Yes". I had to travel to Louisiana to attend my father's funeral. I normally don't use H and R Block but I am unemployed at the moment and needed an advanced loan to travel to Louisiana. Lo and behold, the young lady registered the emerald card, like I was getting the loan, and gave it to me. She then told me that I should be able to get at least 750.00.

I filed my taxes with a local H&R Block office in Abilene Texas. For the last 20 years I have done my own taxes using online software. However, this year I was in need of Fast Cash and chose to use their services because of the $1,000 cash advance. The "tax professional" assured me the loan advance was not based on individual credit but on the refund amount itself. Had he been truthful I would have saved $296. I was denied the advance based on my credit after the IRS accepted my return. Therefore I wasn't able to stop the process and prepare my taxes on my own as usual.

I went a couple days ago and I’m still angry about this. What a rip-off!!! The amount they charge you for their services should be against the law. Mine was a very simple tax return and they charged me $322 plus a $39 fee!! They didn’t tell me how much until right before they were going to submit my tax return. Next year and the following years after, I will be sure to go to my previous accountant who charged me at a reasonable price and a 1/4th of what H&R Block charged me. I do have to say though the accountant who worked with me was very thorough and took her time doing my taxes and I appreciated that.

Filed with them not knowing price to be charged. When tax preparer gave me total due I was floored. Should have asked to cancel and went elsewhere. But I assumed it was too late. It gets better. I was charged $860.00. Mind you I received a $50.00 discount. My situation was not complicated at all. Retired, 2 kids 1 rental plus pension and SSI. I should have looked for other options had I known of this outrageous fee. No reputable lawyer charges this ridiculous amount per hour. Totally not recommended???

I should have listened to my intuition and gone elsewhere to get my taxes done. Not only did I pay almost $300 more than I would have if I went to my regular tax preparer, they told me that with the amount of my refund, they said that it wasn't going to be a problem getting a tax refund advance. Well, an hour later, I was denied. When I called them back to express my dissatisfaction, all they did was apologize and tell me there was nothing they could do about it. I will NEVER go to H&R Block EVER again.

Misleading, lying, false advertising - The tax preparer lied about the loan saying it would be available in 24 hrs. I will never ever do business there again and I will let anybody who is thinking about going to H&R Block know they're full of BS.

Tax Preparation - I went in with 2 pieces of paper. I was using the standard deduction. I didn't use their system to get money upfront. I left with a $496 bill. Way overpriced!!! I will never use them again.

H&R Emerald loan - I'm upset that it's not explained to the customer during getting your tax prepared that is an actual loan and line of credit. So save yourself the bad credit strike against you and just wait for the tax return to deposited to your checking account or wait for it to mailed to you. There should be more information clearly explained to the customer before asking them to apply for it. Not make it sound like a free offer to get money early. Not happy.

I decided to go to H&R Block because I was having issues e-filing and wanted to speak to someone with "experience", I filed early because my husband is out of work and we needed to pay our bills. H&R Block advertises their cash advance up to $3000 which is why I decided to call them and see what they could do with the message I was receiving. I should have stuck to what I have done for years and file for free online and mail in my forms. The representative was not knowledgeable and I had to pretty much walk her through some of the write offs I was eligible for.

The RAL loans I think are a way to trap you into having them do your taxes so they will deny your loan while the customer is stuck paying close to $400.00 to have your taxes done. Also in the meantime my preparer didn't file certain forms which delayed my return from being accepted by IRS. They didn't catch the mistake for 8 days after I had them do my taxes. Also I asked my preparer to change my phone number which she never did. So I decided to call the manager of the location I filed at and they blamed the mistakes on the government. Then I called their corporate office and they also blamed others than accepting they made the mistake. To make a long stories short I will never use their service again or recommend their services to anyone.

I walked in to HR Block to get a quote on my on W2 tax refunds (besides WiFi problems waiting 2 hour). No biggie. The Woman Sat me down. Inform me about some knock off Cash Advance Card (if I waited a whole year, 21 days is fine for me). She punched in my Info. Gave me a quote 1,200 plus paying the company 150, Bs I did own taxes today my refund 4,300. Look if you're willing give your hard earned Money away go there, I would find a account or a tax company.

I have been doing my taxes with H&R Block and stucco early 2000s. This year I filed my taxes on January 10th. Got my refund back on January 29th. It was deposited in my account but it was not the right amount. Upon calling H&R Block for an answer why they shipped me from Department to Department to Department then tell me I have to go to a local office and find out why even though I did my taxes online. I plan on calling back a fifth time. I was told that I was issued in advance in 2011 that I knew was wrong because I have my taxes from 2011 and I did not so now I am in a fight with them to get my money.

H&R Block advertises up to $3000 advance refund when you come into an office and file. The amount you get approved for is $500, $750, $1250 or $3000. I went in and filed, I DO NOT ITEMIZE. I was charged $399.00 for them to file for me (I have always filed online in the past to save money, but to do the advance, you must go into an office). My refund is going to be almost $7000... I was approved for $500 on an advanced refund!!! Ok, this is not an economical way to go. I would not have filed in an office to receive an advanced refund, if I had not needed some of my refund early. You do the math...They charge me $399.00 to prepare my return and then I'm only approved for $500.00... I'm getting $101.00 as an advanced refund!!! It doesn't pay to do this!!! I would have been better off waiting a few extra days on my entire refund and saving $399.99!!! DON'T DO IT... It's just a money making scheme for tax preparers!!!

I chose H&R Block on Main Street in Jacksonville, FL this year 2018. I had my doubts about them, but I gave them the benefit anyhow. A representative named Teela processed my refund. I had been going through a rough time financially. I explained this to the Rep as she began to fill out my paperwork. An advance was needed direly seeing that I have three babies at home that aren't even attending school yet. The Rep was not as knowledgeable as she had previously appealed. She messed up my paperwork, disqualifying me for the advance. Not to mention that this was the LOWEST refund I had seen in years. I try to explain to the "Manager" what had happened, and she caught an attitude with me and kept trying to speak over me like I had done something wrong!

I went to H&R Block in Craig, Colorado. The office was dirty and unwelcoming. There is a TV in the waiting area that you cannot even hear. The wait time was very long even with an appointment. It seemed that the manager was mad at the world. She was rude to her employees and customers. She became frustrated when we asked questions and did not answer them or even try to get an answer. We have very limited choices in Hayden or Craig, Colorado. I would try making the drive to Steamboat Springs or Grand Junction. We walked out with more questions than we started with and then had to find another tax preparer. I would definitely use a CPA rather than the knockoffs at H&R Block.

Went to store to have taxes done specifically to get rapid refund on taxes. Not only did employee mess up the paperwork manager of store Ramona ** employee number ** was ignorant. Yelled at me the customer, lied and hung up on me... Never have I had a company employee be so rude when dealing with a customer. They also did nothing to rectify the mistake of their employee. They also treated me as if I did not pay $355 fee that could have been avoided. They offered to refund $280 however that was not even the whole amount of fees charged and the fact that I had to deal with the ignorant manager made that offer laughable.

I called before my arrival regarding the advance options they offer. I was told the advance was based more on the amount of the refund vs creditworthiness as that was a concern of mine. I explicitly explained the reason for even considering utilizing their service was for the advance and if it was based upon creditworthiness I would file myself as I'm going through a divorce and my credit is in a very poor state at this time. I also explained that I am in a bad situation financially as a single mother of two elementary aged children and was in need of my tax refund as quickly as possible. I explained that I already knew my refund was a significant amount more than the $1000 refund amount I was told was the minimum cap of receiving the advance based primarily on credit.

The worst experience of my life. So I went in to apply for a income tax advance. I normally do my taxes online and only needed their service for the advance so if I had to pay for the taxes to be done I did not mind. The lady that took care of me was great, very friendly and helpful. She also told me that the advance requires approval and that everyone she has done it for had been approved in 5-10 min. So we went ahead and started the process. After it was all done the charges were $430 which is crazy but I figured we were going to get the advance so I had to deal with it. She put everything thru and I did not receive a text message. So she told us that sometimes it takes 24 hours so we waited.

DO NOT APPLY FOR THIS ADVANCE! This Tax refund ADVANCE is not determined by the bank. It is by H&R Block. They advertised they would determine mainly based on what you were getting back in taxes and might take into consideration other criteria. THEY DON'T! They do it based on your credit score ONLY. Then if you try to call and ask them about it they treat you like a dog that should be grateful for scraps or they can take it back. But there is no explanation given for their false advertisement. She told me, "I understand you're getting so much back, but we do it based on your credit score. It doesn't matter how much you're getting back. If you don't want what we gave you we can just cancel it."

The Rep was great at filling out our taxes, but when it came to getting my $1100 refund, he said we owed $265 instead. And why? Because we were being fined over $1300 for not being able to afford Obamacare. With TurboTax, this fine was waived because of our income, and we are getting over $1100 back, which proves H&R Block is for illegal aliens getting U.S. citizens hard earned dollars by making us pay the fine so the illegals can get health care for free. This is not what me and my wife have worked 40 years for. Totally unacceptable.

BUYER BEWARE! After using H&R Block for years, I decided the last 2 years to use TurboTax to do my taxes. This year, in the need of some money now, I looked to H and R block again to take advantage of the refund anticipation loan (Emerald Advance) as I have in the past and saw they now have zero interest on this loan. I should have not ignored the first red flag that came up. In the past, they could tell you how much you qualified for prior to them doing your taxes. This year, you don't find out until you have left with a $400 bill for preparing your taxes.

Never again, will I use H&R Block. I waited outside for my first appointment for over 30 mins and no one ever showed up. I was told I would get a discount but I was only offered $25 off as a first time customer. I went to file to get an advance, I desperately needed money and I was only offered $500. I needed the $3,000. My refund is $11,000. There is no good reason I did not get $3,000 in an advance. The man who filed my taxes had me there almost two hours and was so slow and he typed with his thumbs. One key at a time. Overall, the worst experience I ever had and was charged $400 for the service. What a joke. Plus Turbo Tax would have been $30 and when I put my info in their system I was getting $550 more. I did not even get my tax refund. The advance is a bait, you don't know if you will get it until you first commit to file with them. I waited 22 hours to see if I got an advance. It was such a gamble.

I have been doing my taxes on Turbo Tax for more than 9 years, never paid more than 60 dollars even with insurance and protections (could actually do it for free, but I like the protections), never had a problem and really easy to use. This year my husband had an accident at work and we needed a little bit of cash before the end of February (when the income would have been deposited) so we decided to give a chance to H&R Block for the Refund Advance, I read and read about the requirements, and nowhere did it said that it would be based on credit, that mostly on refund amount and "other criteria" which they don't tell you what. I even had done the Pre-qualification Online which said I was approved. I had already done a pre-run on Turbo Tax and it was ready to file so I knew we had a refund amount of over 8k, so we were told that it would be ok.

I've used Block's online tax prep satisfactorily for several years but there are major problems this year for anyone who owns rental properties. 1) The beauty of this product is it "remembers" previous years' information. Extremely important if you have rental properties. This year it "remembered" only 1 of 8 of mine. Multiple calls to customer service and chats give their party line: "Sorry...but we don't guarantee import information from previous years. You'll have to re-enter it all manually". Huge problem to have to recreate all prior depreciation schedules. 2) I began entering manually and found their depreciation computation simply doesn't work or is completely wrong. No matter what numbers I entered for 1 property the final screen stated: "Congratulations. Here is your 2017 depreciation for this property: $0".

They are great. I had a family emergency and need money badly. I tried to get the Emerald tax advance but was worried about my credit because my credit score is like 450. But I got approved for 3000 and got it like 30 min after I left. Saved me from losing everything.

Emerald Card is a joke! I went to H&R Block because of the advertised refund advance. They don't bother telling you that if you have credit security you will be denied! Had I known that I could have had it unfrozen prior to my visit. Now I am out $275 bucks for going to have my taxes done when I could have done them myself on TurboTax and saved the cash! I really needed money due to a run of bad luck and now I am out more! Thanks so much H&R Block! NEVER AGAIN!!!

January 16th I called in an spoke with a branch manager, who overly ASSURED me that the Tax Advance was solely based on the amount of your tax refund, NOT your credit. So the next morning my husband and I bundled our 8 month old son up to head to the nearest office. I didn't walk in there unknowingly of my poor credit situation. I was assured not only over the phone, but multiple times in the office as well, in front of my husband, that it has nothing to do with credit. So 500$ later, for preparing my taxes (that I usually do myself and could've gotten the exact amount they got me) we walk out of the office. We are a family of four, and were relying on that little money to finish paying for our first family trip together. So it may be small beans to some, but to us, this meant everything. I get a text concerning the status if I am approved for the advance, and LO AND BEHOLD... I was denied.

Online support for H&R Block does not provide the truth until you provide them with contradicting information directly from the IRS website. Then they say they're not ready and can't say when they will be. Very poor service. Do not recommend their website.

I have used H&R Block Tax Software (Premium and Business) for last 2-3 years. Never had any problems. I bought it for doing 2017 taxes and started seeing issues from the first screen onwards. Could not import my last year’s return easily. Took help from customer service. Mr. ** did put his sincere efforts to import my last year's data but then again we got stuck with next screen where it was automatically asking me about 'partnership form' for business. And there was no way to fix it. He transferred my call to a lady supposed to be technically stronger than him, Ms. **. With patience I tried to explain her my problem twice. But both time her answer was 'I do not understand what is going on'. Either she is not a technically fluent to help customers or not interested in fixing challenging issues. I am tired and now returning the software back to the store. I never had that much bad experience with H&R Block. I don't know why their service is degraded so much.

My sister and I used H&R a few years back, I was told it would cost about $50 and instead we were charged $400 each for the simplest work - just move the same information to the next year. That makes $800 for a half hour work. I asked why and was told because I was self-employed which I learned later was not true. Then I found out my social had been put in wrong, and my sister also had problems! It took two years to clear everything. I have been told many horror stories about this greedy and incompetent business, do not be a victim. Today I saw an ad by H&R, saying how TurboTax made you pay for services. TurboTax is free and rocks, it was so darn easy. I can see why H&R would lie.

We always file our taxes online because it's easy to do and just the small fee to file. Well, this year, January 2018, we learned that H&R Block offered a tax advance of up to $3000 so we filed with them. My family needed the advance because I am disabled and my wife works for the main income. Well, she has been pregnant and had our daughter January 9th therefore putting her on maternity leave. Being on maternity leave is going to make it hard to get the bills paid, but we know we will get it done. Then we discovered if we file with H&R Block then they can provide an advance if we meet eligibility requirements.

I gave this center 1 star, I was unable to give them 0 stars. After filling my taxes I was informed that I would receive notice within 48 hrs of my advance... I did not. I called this division to seek guidance and the rep (Jennifer) I spoke with was rude, and impersonal. She went back and forth about information I needed and only wanted to file a claim against the office I went to 2 days ago.

I ordered the H&R Block Premium Tax Software yesterday. When I attempted to open it; I had an error message. That began my terrible experience with the tech support staff. I went through 7 people and none were able to help me. It appears that the tech support staff have no knowledge of how their software works. They kept me on hold for minutes at a time to find the fix for the problem.

The support team do not know about the Tax calculation process... neither they know how much the Tax amount to be paid on what time. I need to do all calculations and tell them estimated tax... Multiple follow up results No returns... Waste of money as consultation fee and time for it and paying penalty for the wrong calcualtion done by them. Absolute wastage of all efforts.

My experience at H&R Block was so outrageous I have to share it. I have never written a review before like this, so I will briefly explain my situation. I have always done my taxes on my own because I am a single guy with 1 job. In 2016 I had sold a house, and had a death of a parent. So I thought I would take my taxes to H&R Block assuming they would be able to handle a situation like this. I went to the H&R Block in East Peoria, IL on Washington St. I spoke with a rep, which clearly had no idea how to do my taxes. I showed up at 4:15 and didn’t leave until 9:30PM. During that visit, the rep made numerous excuses on why she had to take breaks and clearly did not know how to handle my situation. So she asked her manager, who then got in an argument with her, and he stormed off. I observed this behavior and shortly lost confidence after that.

How would you feel if 100% of your nearly completed tax return was just deleted without warning? My 2016 taxes were nearly done, admittedly a few months late, but not a big deal since I did not owe. I logged in this month to complete filing to discover that 100% of my tax info had been deleted. Support was incredibly hard to find, and on day 2 of no apparent online support option and a robot over the phone who did not answer my question, I finally found a Twitter account called H&R Block Answers. I was told by support that I would have to start all over again since they are preparing 2017 tax forms currently. There was absolutely NO email or any notifying me that this was happening. How do you just delete extensive tax info without warning?? How is that any way to run an accounting business? What an enormous waste of time.

I tried H&R Block for two years now. The first years I had to pay almost $2,500 to the IRS. The second year I re-calculated with them last year’s return and sure enough I had to file a addendum to the first year as I was found to be inaccurate. I would get back an extra $500 for their mistake. I completed the second year’s tax estimate and now shows I owe $2,000 to the IRS. All this to find out at the end H&R Block is charging me over $600.00 for the preparation of the taxes. I will never return to H&R Block ever. Now they are already calling to set up next year’s appointment. No way!!! Blood sucking bandits.

This was my first time doing taxes with someone other than my family accountant. I wish I would have read all of the other complaints about H&R. I put everything into spreadsheets and lists and had it completely organized before coming to H&R. I calculated everything and essentially all the accountant needed to do was copy everything into the system. Which she did. That is ALL she did. Something I realized I could have easily done on my own. Then AFTER the lady was done she informed me it would be about $300 "because you had more than 1 W-2 and it was complicated". I was told it would probably be about $100 before then so I was very upset. I still can't believe how bad of a scam this place is. I would never recommend them to anyone. Please don't get scammed by this sad excuse for a company. Hopefully I can get some of my money back from putting them on this year's write off.

I had attempted to complete my own taxes this year without success. Contacted H&R Block. I'm a 1099 employee, and had a cash out of 401K, expenses for 1099 business. Was quoted on the phone approximately 300 for this level. Upon completion was over $600 and I had no choice. I looked at itemized sheet, and identified that each and every form that was used was charged additional charge. I have gone to an actual accountant for years prior and never paid over $250.00. The gentleman who assisted me was kind and thorough but was the only one there and another client had been scheduled 30 minutes after me for some reason. She had to wait an hour and a half. I sadly won't be back due to the outrageous and unjustified cost.

I have never had issues until a few weeks ago when I called and spoke to the manager at H&R Block Steve in Willmar, MN. He looked my name up and said I was 1 among others that got put in an office by whoever was supposed to file them and basically forgotten about. He was not able to notify me because he said they are no longer able to keep names on file whatever that means. What I got out of it if you don't call they won't know whose they are. So while I waited for my rebate to catch up on things. It was not filed it was locked in an office. I asked if a check could be cut out or something could be done he said no they don't handle that part of it. Just very disappointing I have been going to them for about 3 years now. :(

After moving to GA from TN in September, 2016, I had my taxes prepared by H&R Block. They stated that my state refund would be 510. However, the state found an error and said my refund would only be 167. After receiving a letter from the state showing what lines the errors were made, I contacted H&R Block. The so called expert in Decatur claimed the error was on the part of the state, and the state said the opposite. After listening to the back and forth, I requested a refund. They claim to have a guaranteed refund, yeah right.

Moved from PA to MD in 2016 and was concerned about filing correctly because it involved 2 states. Also, one of my employers mistakenly kept paying PA taxes from my paycheck. Went to the H&R office and had an appointment with Keiko in Three Notch Road office in California, MD. The appointment was an hour and I explained the situation and had all documentation. I never received my refund from PA. Emailed numerous times, called numerous times, called the 800 number numerous times for them to get this office to call me back. NO RESPONSE EVER.

My wife and I had our taxes prepared by H&R Block's New Holland, PA office - the most important part of the information (our length of time as a resident) was not checked properly. We were waiting our tax refund so my wife called the PA income tax hotline and we were told that the form was not prepared correctly, so we tried to contact the New Holland office and they were "closed". We were then advised to drive to the Oxford, PA office and the tax preparation found the error and re-did our taxes and we were told that our new refund amount changed from just over $200 to over $900.

I have been doing my taxes on my own for YEARS! For the first time I had to do my taxes with someone. So I thought with them being a well known business it would be fine. It was NOT! I filed my TN taxes in NC because I had moved and if you know anything you know TN doesn't even have state taxes. They charged me $288 to file my Federal and State taxes when I didn't even have any! They told me it was standard because I was filing in NC and even though I wasn't filing state, I still had to pay because NC does have state! I was highly dissatisfied and disappointed by the time I left! I will NEVER use them again! Ever!

After being in business management for 30 years, my opinion, do not use the Emerald Card. Customer Service is horrible and the representatives are too busy reading from scripted responses to pay attention to what you actually said.

Paid extra for the peace of mind through H&R Block, who I've gone to for 30 years, 1 week later all my money was stolen off my card when I went to buy food for my kids. Called H&R Block. Spoke to 4 different folks getting nowhere!!! Called back because they said they would reimburse us if that ever happened and an investigation would take place. NOTHING EVER HAPPENED, and still not reimbursed!!! Put me behind on all my bills and was very close to being evicted from my home!!! I will never step foot in another H&R office again. Very disappointed after 30 damn years of being their client.

I purchased Peace of Mind. I got an Audit Letter last month. I called them and they told me they didn't have anyone to represent me. When I kept emailing and texting them they gave me someone and told me they would come to my appointment. Michelle ** the agent did not show up. I had to go to the meeting myself and ended up owing money. The office I used is in Mantus N.J.

I think that once a person uses search engines to obtain information online about Block, they will see that complaints against them number in the thousands! No doubt there are many other complaints never posted online. My post may be a bit different or more general than the rest. First and foremost they are hateful at the first contact with you and it is obvious that they just don't care about you as a person from the onset. Next is that they are overcharging everyone. Two years ago, I went to an accountant who had a promotional rate of a Maximum of $159.00 for all but the most complicated 1040's for the first year only. My bill with him for this was $125.The second year, he charged me $159.00. My 1040 actually had some complexity to it. Unfortunately the man died, so this is how I met Block.

We have been getting our taxes done at H&R Block for 12 years. Each year we pay for their peace of mind claim that if we are audited they would stand behind their work. They would help fill out a letter for the IRS explaining what was done on the tax return. Well lo and behold we got an IRS notice for our 2014 tax return stating we owed $6396.00 in back taxes plus penalties and interest. These taxes were done in Woodstock, GA in 2014 and we had moved to Staunton, VA in 2016. We went to the H&R Block office to get help. I was told she could not do anything. I would have to write a letter stating how I did my business expenses. I first called the lady in Georgia Daphne ** and told her what happened. She said tax season was over and she could not help. I asked her how she figured my short pay deductions. She said she listed them as short paid freight bills. But on my return or in their system it was not listed.

I have filed taxes with H&R Block for at least the last 5-7 years. I filed with them for my 2016 taxes. The H&R Block tax preparer put in the incorrect information for my alimony payments which caused me to have an overpayment. I paid an additional fee for the Peace of Mind offered by H&R Block and have been recently denied by H&R Block. The reasons are not true, they claim I did not meet the 60 day limitations to make a claim; and that I did not request representation from them. Firstly the state brought their error to my attention; secondly I went back to their office and the same H&R Block tax preparer still did not detect his error on my 2016 federal tax return.

I filed my taxes with them online. They are in possession of my refund and won't give it to me. No explanation given. I've called everyday. They keep transferring me from client relations to the Emerald Card department back and forth with no help whatsoever. So I want to start a class action lawsuit against them. If anyone interested please call me #**. I'm not sure about anyone else but I have proof from the IRS that they have my money over $8000 dollars.

On 2/27/17 went to Springhurst office (Lou, KY.) to have simple 1040 completed. Received letter from IRS that I needed 1095 to complete my filing. Called office mgr., she stated to bring in the next day, and all would be handled. When I arrived her demeanor was totally different, she made it seem like our fault, so I walked out and called the 800 #. I was directed to take my taxes to the Hikes Lane office, who up to this date of 7/10/17 has attempted to prepare them 4 times.

I tried H&R Block for the first time earlier this year. Despite having an appointment, we waited for about 45 minutes before our tax professional was available. The process once we got in was ok, however I just got a letter stating that I owe them over $500. After calling them and reviewing the documents, I found out they made an error when filing my taxes, which resulted in me owing this money. They are taking no responsibility for their error. I will not be working with them again.

H&R Block Halifax Nova Scotia have completed my company and personal tax return for some years now. They completed my personal tax return then in May I called talked to the person who usually files my company tax return, he told me he would get it done the next week and call me to come in. Well he never has to date although I have called and left messages for him. At one call I talked to the reception desk, she assured me Mr. ** had been given my messages on many occasions and did not know why he has not talked to me. She check again. I needed my company tax return completed. H&R Block has all my past files. Mr. Robert ** has behaved very unprofessional on this matter. He has not given any explanation for his action to date, nor returned my call or set up an appointment to get it done. WTF.

Money stolen from my account twice. I have done my taxes myself through the H&R Block website for the past five years. They send me my emerald card and I always have got my money on time and never had any issues with anything. Until this year I filed my taxes, got my card, money was right on time... But as I slowly spend some of my $5000.00 tax return on my bills knowing I hadn't spend all of my money I go to the ATM to withdrawal money. I had $400.00 left when I should have had over $3600.00 left and then I wake up the next morning and had $5.00 left. So as I check my transactions. I see that someone has spent $3236.38 at 3 different locations in Korea. So I look up the companies to find that only one of the companies even existed and the other two was not even real. So I reported the fraudulent transactions which there were 23 of them.

OK, I filed on 02/25/2017. After filing was completed there was a posting that said my return was accepted by the IRS. It didn't say it was accepted by H&R Block, it said accepted by the IRS. I checked the site frequently and after a couple of months I started to become a little concerned because other family members had already gotten their returns. Now it's June, almost 5 months later. I checked the site a couple of days ago and still "Your return has been accepted by the IRS". I paid a little extra to have someone there go over everything to make sure it was in order so I gave her a call, she did pick up after the second ring and told me she was having a problem with her computer and would call me back in a half hour. She never called back and when I returned to the site, where the posting was that said my return had been accepted was now saying my return had been rejected.

At 6100 Montana Ste B. You will face 2 female associates...**. They know Spanish & English. They don't have entire information when it comes down to Child Support & other parent. If you sign document giving right for other parent to file for their kid.. They suggest you do. OMG they have no idea how mother or father of child will have legal problems. Don't be fooled!!!

Called them to do a 1040X SIMPLE amendment, explained fully the situation. Was quoted $49.00. PERIOD. No, "well it could be more." When she finished she said that will be $149.00, H&R Block customer service said, "Yes that's excessive, we'll have someone call you and explain." HUH? So the person that called me said, "That's what we charge now." Should be a Class Action suit against them. They have an extremely bad reputation, and well earned. The preparers have to be on commission. And then they have someone call you to "explain" like you are ignorant, I think not.

They prepared my taxes. And I ask the man the gentlemen preparing my taxes if I could use the router and account numbers on my tax forms to pay my online credit card and my wife and me both heard him say yes. So we got a advanced in payment. Which came through so when we got our taxes paid my credit card waited for 2 business days to go by. The card was paid. Used the cards to pay off all the debts we had then came back that the payment didn't go through and now my debt has double. We called H&R and they told us take 10 business days to get back to us.

Where do you guys get off ripping people off especially people who have a reading and learning disability? You guys took $300 of someone's hard earned money for 20 minutes worth of key strokes. Whole return was only $702 call. That person also filed on April 6 and still hasn't received all of his money. Nobody has been able to explain how you guys came up with this fee. He has went up to the local branch 4 times and called customer service 3 times. Absolutely nothing nor anyone can explain why so much for just a simple 10-40ez. I don't know about everyone else but I like to look pretty before I get screwed. Maybe H&R Block should start handing out nice shades of lipstick with each tax return!

I know my review is sort of too late but I wanted to tell you what I went through during the 2015 tax season with H&R Block. I live in a small "but growing" city called Kalamazoo Michigan. There's a H&R Block on a busy road called Westnedge here. I had called this H&R Block a day in advance to see if they would welcome drop in since it was in the middle of the work week and it was in the afternoon "assuming that this is when they are the least busiest." The lady had told me to come on in and they could help me out. The next day I did just that, and the fat lady who looked like she had zero experience took 1 look at me and told me "sorry... you'll have to make an appointment."

DO NOT! I repeat, DO NOT PATRONIZE H&R Block, especially the Harrisville, Utah office. The tax preparer, Tracy **, misfiled our taxes in 2015 and 16 under the wrong Tax ID number. We had two returns, a trust and our personal returns to have prepared. I trusted her to know what to do, especially with the trust account. I wrongly had confidence in her "expertise". Boy, was I wrong. I didn't find out until this April 2017 that the Utah Tax Commission had no record of any trust account returns filed in our name in either 2015 or 2016. I called the tax commission several times to ask why we had not received our refund for tax year 2016 and each time they could not find any evidence of any refund for 2016.

Rudeness + Incompetence = Increased Income?!? Today, I assisted a elderly gentleman in setting up his online account in order to print his 2015 & 2016 tax returns as his wife passed away this year and she used to manage all of their records. His online account stated that there were no tax records. I spoke with the technical department which stated that as he had his records done in office that there was nothing they could do about it as it is a different computer system than they work with. They passed me on to customer relations who assured us that as we had exhausted all options we would not have to pay $50 to have the records printed if the gentleman went to the 3262 Central Ave E, St. Petersburg FL office as his regular office is closed.

We were audited by the IRS and took the letter and the year in question to the manager of the Collierville TN store. She said she would take care of the mistakes. We did not hear from her for months and she would not return our calls. After 6 months we found out that our 3 yrs of returns had been lost by her. The Company could not verify where they were and the person responsible Polly ** refused to respond to their inquiry. It is now over a year, our papers with all our personal info is still not been found and there has been no response from corporate. This is criminal.

Filing taxes with H&R Block was the worst customer experience of my life. The first person who prepared my tax return was completely incompetent. After my appointment, I went home and ran my information through Turbo Tax and saved hundreds of dollars that my "tax professional" at H&R Block failed to save me. I asked for a refund and was jerked around between the corporate offices and my local office with corporate offices claiming they could do absolutely nothing to help me. The manager of my local office ignored FOUR emails that I sent her. Finally I was refunded $100 out of the over $300 I paid and another tax professional fixed my sloppily done returns. This was not sufficient -- I requested a full refund since the first tax professional had zero idea what she was doing. I will never use this company again and would warn anyone else against using them.

When we first sat down the accountant briefly looked at our W-2's then he became very vague and first stated that we could possibly owe taxes. I left the office in tears. When he finally sat down and did our taxes it turned out we were getting $4464.68 back. We owe back taxes that we had setup a payment plan for and had been paying on for 2 years. We asked him if this would affect us getting our refund back and he assured us it wouldn't. We had been waiting for our refund for 3 1/2 weeks and nothing. It was electronically submitted and should have been back in two weeks. We called our accountant which he never answered and never returned.

First, they upsell you to their advantage product and then they forget to file the taxes for 2012. Now the IRS is holding the current refund hostage until 2012 taxes are filed. Of course, when you try the Customer Service line you only get someone completely inept of answering any questions and if you try to contact your tax preparer, she is not working there anymore. Big surprise! The whole of H&R Block is a rip-off and needs to be put out of business.

I did a walk in to file my taxes 04/13/17... I was seen by a tax agent who reluctantly saw me claiming she had a appt in 15 minutes. We Sat down for about 10 minutes for a simple tax return that was almost finished when she told me to come back the next day to finish because she had her appt, she got up to check to see if they were there and they weren't so we wrapped it up in about 10 more minutes in which she told me it will be 405 dollars with a 50 dollar rebate. I have 2 family members that had a lot more to file than me and were only charged 225 dollars. I feel I was scammed since the price wasn't told to me until it was done, keep in mind it was around or less than 20 minutes.

I filled my every year tax online on H&R Block's electronic service. I never had any problem before but for tax return 2016, it completely went wrong. Either it is fraud or freak. After all I have done filing my return, I am still waiting for the return but when I checked out the status after two weeks, it wasn't filed through IRS. It totally failed and cause me to let filling fee. And I am worrying about the fraud that whether my confidentiality was exposed by H&R Block's website. It's so terrible!!!

Dealt with the owner of the Main Street Tillamook H&R Block on behalf of an elderly friend. An error was made in 2014 where this branch forgot to electronically submit her taxes. While a $50 discount was eventually promised off her 2016 tax filing, the owner acted like it wasn't a big deal to forget to file and I was the one with the problem making a big deal out of the situation. Having decided I was a "contentious" influence in my role as Power of Attorney (in place to protect my friend financially), he would take data from me on behalf of the tax return, but refused to communicate with me and went directly to my friend's home. He asked for a check for the 2016 taxes, but failed to give my neighbor that promised discount.