H&R Block Reviews

I have been using H&R Block software since the 1990’s. They have been very accurate, easy to use and through. On the one occasion when I was questioned by the IRS Block Customer Support was awesome. I stood my ground and with Block’s help provided the paperwork to make my case. I will continue to use H&R Block software.

It served the purpose and I was in and out. It answered all the necessary questions for the write offs and got my return relatively quick. All good. I would recommend it to another person. But if someone had complicated taxes, deductions, may not be the best route.

Use others in the past, then tried H&R Block - and never considered looking further. Been highly satisfied since 2008. They find things others miss.

I’ve used H & R Block-Online for three years now - it’s simple and easy to use. I have told family and friends about them and most agree with the ease of using their online service. I plan to continue using H & R Block online for many years to come.

This experience occurred during the beginning of 2018 and the summer of 2018 for 2017 taxes. My state return for Arizona involved itemized deductions. When I added my deduction for the taxes I paid AZ last year, H&R Block's software added that amount to both the 1040 Schedule A (correct) and to the AZ 140's estimated tax payments (very incorrect). The instructions for the AZ 140 clearly state to not do this. Unfortunately, I did not catch this mistake before filing since I was under the false assumption that their software worked. When I was informed that I underpaid, I discovered that H&R Block Premium Online did not allow me to fix it through their software. This required me to file a 140X manually.

Filed my taxes with this software. They had a mistake in their software and issued an update AFTER I filed my taxes. It cost me money because I could have gotten a larger deduction. This company should tell users to NOT FILE taxes until just before April 15 in case there are updates. The issue involved as the software not allowing a deduction for "Qualified Business Income". After the update the deduction shows and refund goes up - but it's too late.

Hey my name is Tay and I am a full-time student with a part-time job and I have been using H&R Block since 2014. I just want to say I’m in my early 20s and I grew up on H&R Block. I have been filing my taxes every single year since turning 18. I have never used a tax preparer or any other service. H&R Block is the most convenient tax prep service Ever. H&R Block helps people like me; students who don’t have any time to make an appointment to go file taxes, students who are smart enough to do it themselves without help. I filed my tax return March 1, 2020 and today is March 4, 2020 and I already have received my state return back. I am 100% serious. This is not a joke, not a sham, nothing. I am not paid to say this. I really have been using H&R Block for the last 6 Years and have received my maximum refund and I am proud to say it. I love HRB. They need to start setting up tax returns on campus for real.

The tax preparation was a breeze initially, but my federal return got rejected because I needed a identity protection PIN (IP PIN). I got my IP PIN from the IRS website. I entered my IP PIN in H&R Block, but the software took me in a loop. Even before it attempted re-filing it, it kept taking me back to the same screen. I called customer care. First they said that you need to call IRS to confirm if the IP PIN is valid. This didn't make sense because we haven't even attempted re-filing it yet.

Not sure who still has to file taxes but I just did mine with H&R Block. WORST MISTAKE EVER!! They are essentially robbing money from the hard working parents who really look forward to their refund and rely heavily on the great big help that the child tax credit is if you happen to fall into a certain tax bracket with a child under 17. When I got there I was sat down with a menu of what they can do for me and what it MIGHT cost (though they won't know for sure till the end of the horrific hour long process). They nickle and dime EVERY PENNY from their customers. Straight down to that child tax credit I mentioned. For every child you can get a credit for they want $45 if you choose to accept said credit. So for me.. 3 kids = $135 in extra fees for HR BLOCK to greedily suck up despite it being money that the NYS GOVERNMENT gives to families with children.

If you live in a community property state like AZ. Do not buy this software. The form 8958 for reporting community assets has a glitch. Section 1 W2 of the form when filled out and community property box is checked it eases all the information. When you try to reenter the info it locks up.

I have been going to the office at 717 south Semoran Blvd for 12 years and I never had a single problem. However after I made my payment last Thursday my Credit card Info was stolen. The person who stole my Credit Card info tried that day to charge 3000 dollars in charges, then hundreds, and when that failed the person tried a smaller amount to steal. The Credit card stopped them and then informed me.

My return was transmitted via H&R Block ("HRB") Deluxe Federal software CD on 1/31/2020 and it showed status as "Pending" for over a week until 2/11/2020. Interimly, I contacted HRB and was told heavy e-file submissions to the IRS was the problem. I then called the IRS directly to learn my return was rejected due to missing forms that were not transmitted by HRB. After further communication with HRB, they finally fessed up and informed me that some of their forms were not updated and the software had flaws that would be fixed with the 2/14/2020 update. Needless to say, I was so stressed out, I vowed never to trust this software again.

I have always used Turbo Tax, but this year my fiance bought me the premium edition of H&R Block for year 2019. Federal was accepted right away, but the State return for California kept getting rejected saying that my prior year's AGI did not match their records. I called H&R Block's customer service, waited on hold for an eternity, then was finally told that it was a problem with the Franchise Tax Board of California, and to try submitting my return again in a few days. After reading these comments, I suspect that the problem is with H&R Block, and NOT the Franchise Tax Board. I did not see anywhere in the software where they would be charging me additional money for my 1099 MISC, so I hope that doesn't happen. They have also charged me $19.95 for the two times I e-filed for my state through them, even though their site states I would not be charged until my return was accepted. What a SCAM.

I got completely thru my taxes, and to the point where they ask how I want to pay the $22.49 for preparation, and how I would like to receive my refund. I opted to have the prep cost come out of my refund. It never did ask me how I wanted to receive my refund. I kept looking and looking, on one screen it said that question hadn't been answered, yet on another, it said it had. In the end I found a little $ sign tucked away in the far right upper corner of the page - I clicked on that and it said my bill would be $22.49 for prep, and $34.95 for REFUND TRANSFER FEE. That being added after I never had the chance to tell them how I wanted to receive my refund. Quite the SCAM. I'd rather start over somewhere else than pay H&R, and will never return.

Have submitted my taxes with them for years. This year I keep getting rejected by the IRS. Can't seem to figure out because we just have a straightforward tax and no deductions. Tried to get help but the site takes forever and ever to get help then logs you out when you get an Agent. Absolutely an awful product. Then when you log back in it says chat session already open, but it cant be found anywhere. So you have to go back to the end of the line. I would not recommend this product to anyone because if you have a problem good luck getting an agent on the chat log enough before the session expires. How convenient.

I would give it zero stars if I could. I get social security, a state pension and have a state government 457 retirement account. The instructions ask to select the company managing the retirement savings account. If your company is not listed you are told to select "other". I selected "other" because my retirement plan (not my pension and not my social security). The next page asked for the name of that plan. The box into which this information was to be entered was dead. There were instructions in that box to enter the name of the institution. The letters were red and the box was dead.

Honestly I could write a book here - I've now spent 2 hrs waiting on customer support tonight and still have yet to receive my 2018 filing. Not one customer service rep understands how their service works. Not one. Two have cut me off (?!!!) So now I'm on hour 3 waiting to speak to probably yet another ** that has no clue how their own company works. Never ever again. This is utterly insane.

I have done refund anticipation loans for years with H&R Block. I always got my loan for closest to full amount of my refund within two days (note with bad credit every time). This year my simple claim I went in to do and did the 179$ costing refund plus loan price I had no deductions or anything hard. I was told that I would be able to get my loan for this amount never was I told they now are doing Axis bank credit checks bc if they had told me I never would have paid 179.00 dollars for something I could do free because I know I would be denied. Sneaky, very sneak beings.

After using HR Block for 15 years I will never ever go there again. Online they're great. In their office not so much, we were flat out lied to and taken for over 500 dollars. I have never felt like such a sucker in all my life. Never again.

Have used H&R Block online for years. This year it would not let me file my SC state income tax as some pension form is unavailable and it won't let me put in the county. Multiple chats and hours on the phone with horrible customer service. They admit there is an error in their product but they won't fix it.

Went to H and R Block in Kingsland Georgia. Filed my taxes. Was told I would be given $20 for referring a friend through the website says $25. No one knew how it worked. Franchise owner wasn’t even sure. Never received email they said I would receive. Probably never will. I can see someone filing a class action lawsuit against h and r block for false advertising.

I went through and completed my return online. I paid to had a Tax Pro review my work. The tax pro made some change which resulted in a lower return. I am ok with a change if I made a mistake, but the Tax Pro cannot tell what he changed nor can HR Block tell me what changed even after 5 hours on hold and calls escalating to level 3 support. The product might be ok for a w2 on 1040ez, but chat bot does not help, toolbar hints are worthless, and automatic emails ask for things you already supplied which is confusing and annoying.

The software does not seem to recognize California form 540 ES for 2019. All questions take you to 540 ES for 2020! I have tried multiple paths in the software and trying to reach their support point of contact!

So I have used HR block for a few years now and in the past I would of given them 4 stars. This year was horrible. I paid 30$ plus tax. Not too bad, but there is no paper check in the mail option anymore. Only direct deposit or a debit card that they provide. So I chose direct deposit. Great right. So not so. There’s a additional fee of 35$ like really. At that point I was so aggravated I just went ahead and finished my return. That should be explained in the beginning. I will never use this website again.

I have used H&R Block for years. This year when I got to the state section, it said that a form was required by not yet available - SC Pension Form. I called 2 H&R Block offices and they said they had never heard of it. I called the SC Department of Revenue. They said there was no such form. It was an error in H&R Block software and they had been receiving a ton of calls and complaints. I called H&R Block online help and they had never heard of it. However, I cannot continue to file because the software won't let me. Needless to say, did my taxes with a competitor.

I did not see any option for getting my refund without this stupid refund fee. Since when do some bank I never heard of have the authority to intercept my refund and take 35 bucks out. We are already nickel & dimed with every possible tax and now they want us to pay to get the money owed to us. Ridiculous!

Apparently they were unprepared for this season. Their NY State file had an issue, took them 3 days to admit there was a problem. After 8+ hours sitting on hold, over and over and over again, was given a name to contact. Tried to call again, person didn't have a CLUE and refused to connect me. WILL NEVER use this service again, as I sit and wait another 50+ mins to speak to someone!!! Federal was accepted, NY State rejected and NY DOES NOT allow print and file!!!! HIGHLY agitated over this. WILL NEVER use this service again and will write this review everywhere I can!

I have used the H&R Block on-line free tax prep for a few years. I think it is very easy to use and understand. Last year I had to file a 1099 MISC, so the "free" turned into $19.99. Irritated, but paid it. This year for my 2019 taxes, again, I needed to file a 1099 MISC. This year the cost is now $49.99! Turbo Tax is charging $40. I refused to pay that much since all I needed to file for was $19 for a General Motors retiree service. I went to IRS.gov, used one of their recommended sites and got my 1099 MISC filed for free!

I used website to file taxes for 2019 in Jan of 2020 through H&R Block. I was devastated by constant efforts of reaching their Tax Pro after filing through "PREMIUM" version at around $50-$60 bucks. Tax pro did not even bat an eye for 2 days after filing taxes and I was constantly trying to reach but could not except for customer service which transferred my call 3 times to make sure I give up and I did! Too frustrated to follow up now. Apparently "Tax Pro" was a recent grad not qualified (assumed from the profile description and experience), when confronted about this, customer service casually said okay will assign someone else. That shows the company culture and irresponsible behavior they are promoting within. Genuine request - Do not EVER use H&R Block if you value your money and time.

Sure was easy to use. Easy to sign up and send documents. Our 'tax pro' say on the documents. Never filed them. Turned out they were let go. Never was notified until after April 15 I saw taxes weren't filed. Hopefully, a rare occurrence. But, based on other reviews here. Maybe not..

H&R Block Identity Shield is very comprehensive and affordable. I receive monthly reports as to the status of my information. It is a great product and value.

I took the time to prepare my 2018 tax returns and filed an extension. When I returned to that extension unduly late due to health reasons, all data I had filed was erased. While H&R Block was quick to send me deals and pricing emails en masse, no one felt it important to notify me, a multi-year paying customer, that all this data was going to be erased. As a result, I am now scrambling to re-do all the data I input in March 2019 into a (new - because I no longer trust H&R Block) online tax system before end of year. A simple email warning would've solved all of these issues. Truly a disgrace and terrible, terrible customer management. Case study level material here, MBA programs!

My wife and I have been filing for some years with the rural office here in Crockett Texas. We always paid for the better service just in case something came up. We recently received a notice from the IRS billing us for over $4,500 from our 2017 returns. We provided all the forms required for the return but Block overlooked one of the forms. We received a large refund that year and I asked them to double check the return to be sure. They told me it was fine. Upon receipt of the bill from IRS, I went back to Block (the franchise has different owners now) and they rechecked the entire return.

Horrible Ridgewood NJ location. Made mistake on my taxes. Now I’m in debt with IRS $3000! I trusted these people and they won’t give me options. Terrible. Stay away! I am definitely seeking legal advice as this has never happened to me before. It’s completely unfair and not to mention the strain on my family as I am a single Mom of two in college!

Recently received an audit from 2016 and the tax specialist understated my income significantly based on personal judgment call and submitted. When getting second opinions, they all stated this judgment call should not have been hers to make. Spent several weeks working with H&R Block about the issue which essentially got nowhere. Now I owe a significant amount due to this tax specialist. Will never use H&R Block again and had my 2017 taxes reviewed by another party just in case and very glad I did not use them for 2018.

Do never trust H&R Block. I trusted them for my tax refund and it was a complete disaster. Several months of paperwork for a completely wrong result. I, first of all, explained my situation and asked for a budget for their services, and they said between 80-95$, which I thought it was expensive but acceptable. After the service was done, they gave me my tax files and their invoice, which doubled the budget they gave me in the beginning, saying that they didn't expect some of the paperwork they had to do (although I exposed all about my situation at first and having almost daily emails for weeks, they couldn't have explained this increase of the price before..?)

I submitted my tax documents online and was assigned a tax pro to work on my tax filing. A week has passed. I received no update. I didn't even know if anyone was working on my tax or not. I sent her a dozen messages but never got responded. I called H&R block customer services. After many long phone calls being directed from one department to another, they couldn't even help me reach this tax pro. All I want to know is if anyone is working on my tax or not. I was told the best thing they can do for me is to reassign me a new tax pro to work on my tax. What a waste of time. I am not going to use H&R block again.

Staffs are extremely racist. I called to make an appointment to their office at 258 Taschereau Blvd, La Prairie, QC J5R 1T2 and initially, a lady answered the phone and just said, "Oui?" I asked, "Is it H&R Block," she passed the phone to another unprofessional guy and who was talking in French. And I just said, "Sorry I do not speak French," and responded that, "You live in Quebec you must speak French."

We filed with them for years and thought everything was going good. We would bring all our records and they would have us leave them and would sort through and figure out what we owed or got back. Always paid for the peace of mind thinking we would be all set until it happened we got audited and they said they had us all taken care of that they would pay any penalties and fees. Well they left us high and dry owing the IRS over $100,000. And anytime we try to call we get crap. Also told us we couldn't call a lawyer and had to deal with them.

Today received IRS collection letter, because their system incorrectly transferred information to IRS. Called customer service and they keep switching me around and than hang up. It happened before. I thought that I did not enter this info, but it appears I did.

I've used their tax prep software for over a decade, and ALWAYS been impressed with the ease to complete it, search for forms, enter info, etc. Our life underwent several changes all at once, so it resulted in us filing VERY late for one prior year. Due to that lateness, electronic filing was not supported, and I TOTALLY understand how that would be the case. What I DON'T LIKE, was that once the software determined a paper return was necessary, it did not transfer our pin #'s to the FEDERAL paper copy automatically (it DID do it for the state return), nor alert us to do so. As a result, the IRS processed our return in an extended expected timeframe, & we will wait even LONGER for our paper refund check because the pins weren't on the federal return.

I have a basis in Nondeductible Contributions in my IRA. Their program had no provision to enter this amount, causing my taxes to be overstated. When I attempted to do an amended return, again there was no provision to enter the amount. When H&R Block presented the amended return it turned out to be a request to get my entire tax payment refunded. Obviously, I did not send it to the IRS and now have to do an amended return on my own. The "HELP" was useless.

My husband and I live outside of the U.S., and to make sure we did the filing correctly we used their Tax Pro Review. First everything seemed OK but then they never sent in the tax documents to the IRS. Any attempt to contact them has been unsuccessful. We have not received any response to our numerous emails and when we try to call them we end up in a loop of automated messages. H&R block shows all the signs of being a scam.

H&R Block provides terrible service. My husband and I filled out 2017 tax with H&R Block. We purchased their peace of mind. This cost is over $ 500.00. I was reassessed for my 2017 tax. It took H & R a month to respond to my reassessment. They indicated they could not find my husband file. I had to write a threatening email for them to respond to my reassessment. Two months after my conversation with H & R Block, I phoned the CRA to inquire about my TAX. To my surprise, none of the documents were mailed to CRA. I had to do this myself. I will not recommend H & R Block to anyone. I have learned my mistake. I paid $ 500 to avoid the hassle and time, which was a waste of money because they did not do their job. I am very disappointed in their service and I will certainly not go back or recommend them. I will give them a -5 star if this was possible.

Advertised as free, notifies you at the very end of the filing you need to pay over $120 because your taxes were complicated. Even more, if you want a copy of YOUR taxes from last year, H&R Block intends to charge you $9.99 for a PDF file. Way to go, H&R Block, what a business!

I filed my taxes back in the beginning of February and we have still not received our refund. When I finally got a hold of a tax advocate, I learned it was because I "did not claim my husband's unemployment benefits as income." This is false. I did, H&R Block even charged me for it, although they advertised that they will do unemployment forms free (Can we say Bait and Switch??). When I called to find out why this was never reported with the rest of our income, I never received an answer. Now we are facing significant financial hardships, due to not having our taxes and even working with the tax advocates have no idea when we will get our refund or the actual amount.

When I filed my taxes there was something wrong with me HSA so I called them and let them know that I could not file that correctly. I needed some help so they told me to go to the store and Harrisonburg Virginia that they set me up an appointment that I can meet with someone who can review it. So when I went there Not only was I told that they did not do that and I was lying about having an appointment and that there was nobody there that was going to help me and asked me to leave in a very rude way after I told them that the people on the phone told me to come in and they would help me. So I was refused help and on top of that degraded and disrespected Very much inside store.

I paid $59.99 + tax for the "expert review" service, which advertised "unlimited" one-time consultation with an "expert" reviewer. An appointment time was scheduled. The reviewer phoned on time, but stated that she only had 1/2 hour to give me. They are supposed to review your entire tax return and be prepared to answer specific questions that you give them ahead of time. I asked them to focus on the T777 (employment expenses), as well as to let me know at what level of income OAS would entirely be clawed back.

Total Frikkin Ripoff, Paid for peace of mind, got completely 100% ignored, no return phone calls or emails!!! Piece of ** company... $750 in Fees, and I get CRAP ** service!!! Never AGAIN!!!! ** HR BLOCK!!!!

Heavenly service provided for me by H&R Block employees for my tax filing. I visited the office in 6435 Erin Mills Parkway in Mississauga. Mr. ** serviced me and I am very satisfied with the services and definitely recommends to my friends.

I have had my taxes prepared for many years now with H&R Block, but the last two years have been horrible in regards to the Emerald Card. My card was hacked by someone another state in which I had proof of being at work in the state I reside, and it took them 30 days to investigate two different times in two years. I had to threaten an attorney and then the same day I did that I magically got my money back on my card and a phone call. I had a vacation planned with family in which I only see once a year, and because of this, I had to reschedule. The experience was horrible. I was basically forced to use the Emerald Card because I had taken out an advanced loan with them and I was told I did not have any choice. This company is insured and as much as you pay to fill your taxes, if fraudulent charges occur you should get the money back before having to threaten an attorney.

I will never take my taxes to them again and I would strongly advise everyone else to go anywhere else but H&R Block. Their complete lack of knowledge costed us over $500.00 and IRS late penalties and they refused to take responsibility for the inept preparer that they hired that completely botched everything up.

My father, 88 years old, took has taxes to H&R Block and was charge $826. $406 went to regular taxes, and $420 to Form 709. Form 709 is very simple to fill out. It is for gifts made to family. If a father gives more than 11 million dollars by the end of his life (assuming he is widowed), taxes are owed. My father will never have 11 million to give away. He is on a limited income, with barely enough money to make ends meet each month. He does not own property. I feel he was taken advantage of because of his age, inability to say "no", and lack of clarity in his thinking. If I had been there, I would not have allowed this to happen. In addition, $420 is an exorbitant fee for a simple form for which no taxes were owed. As his daughter, I do not like people to take advantage of him and in this case he was. My family will never take our business to H&R Block again. A CPA could have done it more cheaply.

Please do yourself a favor and don't use these car salesman. They are not professional, will tell you in the beginning what you want to hear and then after they get your money they change the numbers of your taxes. They sent me an email to review my taxes which I NEVER APPROVED and they decided to e file it without my permission! Simply Connivers!! I told the tax guy I need an explanation for the numbers. They promised me the $585 business deduction then they had different version that something was wrong with their computer. After few days my tax return jumped from 8000 to 9100. These people should work in selling cars not doing someone's taxes. I have been told from the tax person that "he's learning the process doing my taxes since it's complicated". I'm checking the option of seeing them for doing such an illegal things. Be aware!

First, it is a rare day on planet earth for me to take the time to leave a less than stellar review. That said, after H&R Block wasted significant hours of my time, I would say it is deservedly so. I was filling in my business expenses and I wasn't finished editing, or double checking itemizations, etc. The app will not allow you to view your entries, or edit them. There isn't any support for this question. FYI, Turbo Tax allows you to edit freely. Unfortunately, they appear to be down, or I would have used them.

I used H&R online tax preparation software before and didn't have issue. But this year it was not good. I couldn't e-file because the software is saying my AGI is incorrect. I have my last year return and even got my Tax return transcript from IRS and the AGI I entered is correct. Still H&R got my tax return rejected. I tried this more than five times. So I decided to mail in my taxes but before filing taxes via paper I just wanted to give TurboTax a shot as today is last day for filing taxes. I just logged into TurboTax and filled all the details all over again, but TurboTax has good integration with my stockbroker and I didn't have to enter manually. It pulled everything correctly.

Waited 2 hours on hold then told that someone will call me back. They did call back at their scheduled time but knew less that me. Also the online program continues to give me a college credit. I dont have any tuition to be reimbursed. It's not asking the appropriate questions.

This is my first and last time using this company. I filed with them in early January and still haven't received my refund! Granted, in the beginning, my bank account was closed the same day that my check was to be deposited... I ended having to call HR Block and the IRS on multiple occasions and it still hasn't been resolved. Heck, H&R Block told me that they mailed my check on 4/4/19, but I find out today that they mailed it back to the IRS instead on 4/10/19! I'm so irritated by this whole experience and I'll never go back to them. (I'm not even gonna start on all of the fees they charged...)

I have had a CPA do my taxes for 10 years. I thought since I had such fantastic records of all of my past tax documents, that I could easily do my taxes this year through TurboTax or H&R Block. Well...other than the fact that I had spent a couple of days learning the system and completing my forms on H&R Block, I called the customer service agent to remove an Ask the Pro ($39.99) from my cart, since apparently as a customer you are only allowed to put things into the cart and not out of the cart. Just to give you an idea of what my cart looked like.

Make sure your people (I.e. N.J. @ Salem OR Branch) knows what they are talking about BEFORE promising the $189 payment 3 times!!!! Then at end he says “ooops sorry, I told you wrong. It’s actually going to be $299.” VERY, VERY FRUSTRATING and makes it a deal breaker for future tax preparation unless I get that $110 back. Then that will tell me you are stand up people, truly transparent in your pricing, and your satisfaction guarantee is actually guaranteed and not just a slogan to get people in the door. I ended up paying $500 more in tax liability with you folks than what Jackson Hewitt said the day before using the same information!!! Go figure. In the meantime I will post my review online for everyone else to see as a warning and caution about what they can expect????

Dishonest, frustrating, and misleading. Don't waste time trying to file taxes. Search for an actual FREE service. This company is deceiving and makes false promises/advertisements. FILING TAXES WITH THEM IS NOT FREE...despite how they wiggle it around to make their practice appear fine and legal. I wasted a couple of hours trying to file my taxes thinking it was free to do so. Unfortunately, fees start appearing one after the other at the end of the application after having wasted time and submitting sensitive information. First there is this $30 state tax fee, after that an optional $49 for a tax agent to review the file, then they require another $30+ for "transfer fee" to an account. I deleted my account shortly after and I hope they don't save any of my info. I'll contact my lawyer regarding this. I will NEVER use any of H&R Block's services and will make sure not one of my family members do. Dishonest, frustrating, and misleading.

I'm a dedicated H&R Block software user for several years but have on occasion had procedural questions about the software. For the most part, you can forget about getting any useful customer support from H&R Block. If you have a rather simple tax situation (salary, interest, dividends, simple deductions) the software for the most part seems to do an adequate job, but then so do most of the other known tax software programs on the market.

I signed up for H&R Block's Tax Pro Go service on April 3 online and they assigned me a Tax Pro who never responded to my several messages and also stood me up for our scheduled call on April 6. When I called customer service, all they told me to do was try and book another call for April 8. They had no way to contact the advisor assigned to me and had no guarantees that she would not miss my call again. Keep in mind, they also guarantee a 2-day turnaround for responses, which the tax advisor did not adhere to. With tax deadlines around the corner, I was not going to trust this advisor especially if she hasn't responded to me at all in the past couple of days and missed our scheduled call.

They changed the computers that can use their online filing and did not tell their employees or their clients. Thus, over two hours of my time and of their "chat' employees' time was totally wasted. And I cannot file this year with the results of last year's taxes available in the program. SHAME!

This is the first year I have used H&R Block. In the past I have used TurboTax. I was unable to reconcile H&R Block downloads from financial firms with my 1099s and the discrepancies were large. I could not reconcile them because H&R Block lumps transactions from different investment accounts. I will never use H&R Block again.

Had to recalculate my taxes manually and file amended return. Their support was terrible. When I called and reported the bug, they hold me on the phone for an hour and did nothing for me. No reimbursement even after I had to do my taxes myself! Obviously software has bugs after last overhaul and support won't help you. Watch out. Stephen

I have used Block for years and have done my families returns by purchasing one product. No more. I purchased it again online, and am unalbe to do more than one return. I contacted customer service and spoke with a representative, (after a long discussion with an automated system). I am being transferred and am told it is a 50 minute wait. TurboTax for me.

Always a TurboTax user but decided to try H&R Block. The employee Vickie ** in Mooresville NC who consulted me disregarded any attempt to enter itemized deductibles (school costs, landlord expenses, moving expenses, donations, etc). She did not tell me about the fees that she was charging until I asked after 35 minutes (I found this dishonest and misleading since there are signs everywhere that say "upfront transparent pricing). H&R would have gotten me $500, $350 of which would go to H&R for their fees. I went on TurboTax, took my time and itemized and got $1200 back. Paid $120. Go with TurboTax. H&R only wants to take your money with no actual work.

They advertise the software as Free Electronic Filing, there isn't anything Free about it. I went to pay using the software and they tacked on a 2.49% convenience fee which amounted to over $59 to file and pay for my return; "The convenience fee for this service is 2.49% (minimum of $2.59) of the tax payment amount for credit cards and debit cards. As an added benefit, the convenience fee is tax deductible on business tax payments and on qualified personal tax payments - just one more advantage to managing your tax payments electronically!" Then make it sound like they are doing you a favor with; As an added benefit - for who? This is either False Advertising or Misleading - either way, I mailed in my return.

All was going well until we came to punching in totals from our Health Insurance Marketplace statement. The numbers were accurate but an error kept coming up that the totals in columns a and b were not divisible by 12, (they were). There wasn't a way around this. For an extra $39.99 we could get tech support. No thank you! We were already paying $70 for this program. I did the taxes by hand and will mail them in. I was a returning customer but will shop around in the future.

Addition state form purchased on their site failed to load into the software. No 24 hour support so I had to wait to contact them to finish taxes. Calling puts you into horrible automated help system that almost refuses to let you talk to a real person. When a real person finally came on they transferred me to a queue with a waiting time of 60 minutes, system disconnected us so another 60 minutes... Have used this software for years. Starting last year it got buggy and support seems M.I.A. Will not use this software again.

We had used TurboTax for years, but switched preparation software for our 2018 return after several years of problems with e-filing and even printing returns (we were unable to print out copies last year, so had to manually complete a 1040 package using the information we could view online). Each year we receive several K-1s for partnership investments. Yesterday I sat down to enter the last one and discovered that the Premium software only provides 4 dropdown lines to enter detailed information from a K-1. The detailed reporting is required to properly categorize different income and deduction items for tax purposes. One line alone has a potential 31 subentries, yet the software only provides 4 lines for these entries. A similar problem exists with other lines.

This should have been a simple return. The only reason I even have the premium edition is my small freelancing business. We don't itemize. After all of the questions were answered and figures were entered on the interview pages, the summary pages showed different and incorrect figures. After deleting and re-entering information numerous times in the self-employment interview, I called technical support. I was on hold for 90 minutes only to be told that the tech who finally answered would have to transfer me to a tech with a higher level of expertise.

I went to one in-person appointment to find out how much it would cost to file my taxes and was told a reasonable amount. When I came back for my appointment to file, I met with a different representative and asked to double-check my rates to ensure the cost and was told an amount that was DOUBLE what I was told initially! H&R Block is supposed to have upfront pricing, but apparently that does not mean it is accurate. Their rates are very high and I would recommend double-checking the cost they tell you during your consultation before filing or you may end up with a very large bill! Both the representatives I worked with were very kind, but I was extremely disappointed about the secrecy of the actual cost.

I will not be purchasing this software again. I had a question on how to enter some information in for my grandson's taxes and I tried to reach the 'advertised' 24-7 support with a tax expert via chat. After 2 phone calls, one hour, several attempts in the program itself, I gave up. Everyone I reached said that they were an HR Block program expert not a tax advisor and therefore, could not assist me with my tax question.

This is my 6th year of using H&R Block, but 2018 software is terrible. There is no professional accountants to ask a question. You chat with clerks, and they have no idea about software, never they answer to your questions. I spent five hours on the phone, I was transferred to different individuals, none of them were able to help and they DID NOT CARE at all. One of the supervisors told me that similar happened with his tax returned, but he didn't inform his managers, coworkers or customers. The file generated by H&R Block 2018 filing is INADMISSIBLE. They don't care about customers, their way to do business is TERRIBLE.

I got the feeling the preparer did not have a clue on taxes. I liked the preparer. I just don’t trust the software. Their rates were higher than the TAX CPA preparers of years past. If you have a portfolio of over a mil, this is not your place. It was close to my house and I was warned. Call me STUPID. I will not be back.

This is my 3rd year of using H&R Block software but I will not be purchasing again. They advertise and talk big about their support, but it is all bluster and show. Here are my complaints: 1) Their "chat with a tax pro" option is invisible, grayed out, having technical problems, or not available for months before April 15. If you are lucky enough to have the option functional, you will wait for 1-2 hours, even in February. 2) You will not chat with an accountant. It is a clerk or office assistant that they call a "tax pro." 3) You will not get an answer to your question. I recently asked where to enter a "K-1 excess deduction" since there was no option in the interview or on the worksheet under Misc/Other Deductions.

It was an easy process to file the taxes. One problem I noted when I inputting my charitable donations is that when I went back to the income section it erased all of my charitable entries. That really sucked. I'm not sure if that has been resolved or not. I did contact customer service about it though.

FOR YOUR SAKE PLEASE READ THIS if you are planning to use H&R Block online software. There are serious issues and H&R Block is doing nothing to inform consumers. I have used H&R Block online tax software for over 5 years with no issues. This year - very different experience. First, there was an entry field in the mortgage interest that did not allow proper entry of date. I verified that it was not my PC. I clicked on live chat and had explained my issue when the representative asked for a Block ID#.

I used TurboTax Deluxe for many years but it got too expensive, too difficult to use, and customer service was terrible (basically it did not exist)! H&R Federal and State software solved all three—lower cost (especially on Amazon), very easy to use (no fluff), and good customer support.

I just did my 2018 taxes, I have 1099 (self employed). H&R says I owe around $28K, at IRS site, manual tax table says I owe $19K. I noticed H&R software figured my taxes based on all my income and then added a self employed tax. I can just do my own using manual tables. They owe me over $70 I paid for the software.

On February 27 I went to the H&R Block office on 2nd ave. I was serviced by Sami **. I wanted to file a return for 2013, which he told me I may or may not get a refund for, although I have subsequently heard that it is almost certain I wont get any money. H&R promises “upfront, transparent pricing”. He did not give me any estimate how much it would cost to file. I repeatedly asked for a price, said I had a limited budget and made it clear that I don’t understand numbers very well. He did all the work then told me he was done and I now needed to pay more than $300!!! He hadn’t given me any estimate and this number was nowhere near the other numbers on the H&R price charts.

The program works well but it is difficult to get to the specific section that you want. So you have to start a whole area and go through it step by step to get the one thing you need to change or update in that area. It also seems less user-friendly than other programs I have used in the past such as TurboTax. The price is good and you get to file electronically free for about 5 users.

I really liked H&R Block when I was doing my taxes, because there weren't as many software programs as there are now. I never got questioned when H&R Block did my taxes, because they were right up to the minute in their knowledge of tax laws.

I am trying to contact the CEO. Our taxes were done wrong in the Topeka, KS office. I am assuming the rep who was very polite wasn’t trained properly. We are still owed $7000's. I rechecked the taxes myself and had a trained professional recheck them also. We need this fixed immediately and a refund processed for the almost $300 filing fees charged. This is completely unacceptable.

I have H&R Block tax software for years. It's easy to import previous year's information and updating the currents year's numbers. It walks you through questions to answer and input your information. When I have a question I can contact their online help or review the information about the topic. I can even access IRS information as needed.

H&R Block converts all the tax mumble jumbo into easy to understand questions. All you have to do is to answer the questions and they fill out the tax forms for you. They also save all your forms for years and will back you up.

I have used H&R Block since I was in my early 20's (49 now) and I will NEVER be back. They made a HUGE error when filing my taxes even as I sat there telling my tax 'professional', ''This is WRONG!" I went home very upset, did my research in less than 30 minutes and found out I was right. It took me over a week of arguing and excuses to finally get someone to listen to me and agree I need to file an amendment. They are supposed to have a 100% guarantee and that is not true. I was only able to get a $100 refund of my tax preparation fees. I had to make repeated calls to even finally get that. They did agree to file the amendment for free. Nice since it was THEIR error, not mine. The lack of knowledge of the tax laws is shocking. I have had some small issues with them in the past and have felt overcharged for the past few years, but I always took advantage of the rapid refund, so felt it was worth it. Not anymore. Lifelong customer LOST.

I've been this software when it was called TaxCut before acquired by H&R Block. There were times when I lost the activation code after purchasing and was able to get another one from the customer service. This one works fine and price is reasonable. I've also used the more expensive one and don't feel any difference. I've never had to request the available human service, so I don't know how good or bad that is. Also, the reason I'm keeping using this one is just to make sure there is enough competition for the other major tax software provider. I know they've been trying to significantly hiking the price, but the competition keep them in check.

Unacceptable PDF file of filing. First just to make sure you understand that my tax preparer Carolyn ** is the nicest and sharpest lady. This is the second year I used H&R Block and Carolyn. VERY HAPPY no issues. My issue is that the PDF file generated by H&R Block this year (for 2018 filing) is totally unacceptable. The previous year there were no issues. 2018 filing has a huge diagonal watermark "DO NOT PAPER FILE. NOT AVAILABLE AT TIME OF..."

Been using TurboTax for years, but read this year they had a lot of glitches. I found TurboTax easier to use, and more detailed. Also, TurboTax customer service was far much better. They were easier to contact, and had the answers you need right away. It took me an extremely long time to find out how to contact someone on H&R Block, kept on getting transferred from one agent to another without getting 100% of my question answered. I think next year I will return to TurboTax.

I strongly discourage anyone from using H&R Block software. First, it would not help me with the calculations required for Pub. 535 to determine if the healthcare expenses could be deducted against my income - it simply sent me to the IRS website! I managed to get past this one. But the one that really fired me up was when it said that I was not qualified for the Child Tax Credit because I already had a tax credit. This is only partially true; you can be eligible for a REFUNDABLE tax credit if eligible for the Additional Child Tax Credit - which thankfully I am.

Pretty easy to understand and file, but saw no reason to list deductions when taking the standard deduction. Especially this year since they changed the standard deduction amount. It should have stated if you have over the standard to itemize those at a specific portion of the tax rebate.

Decided to try H&R Block this year after using Liberty for years. Worst mistake ever. They charged me for electronic filing and could never get their host to accept my return. They never told me it was rejected and after 2 months I decided to call and lucky I did because I would have never known it was rejected. Long story short I had to mail my refund in and I'm out the 170.00 I spent for the electronic filing. NEVER AGAIN!!

Software is easy to use and intuitive. Definitions provided are clear and the software literally pulls you through the process. I use the CD’s rather than online system as it is a lower cost option. Support is excellent!

Because the forms have changed this year, and the AARP Tax Service was not available this year in my area, I went to a local H&R Block office. I had no income in 2018, no rental properties, no offshore accounts, etc., so the filing of state and federal taxes should have been simple enough. Two years ago, I'd gone to a CPA recommended by my lawyer since I had to settle two family estates and it was complicated. The advisor spent less than 45 minutes, filed my forms electronically, and only THEN told me the cost: over $315!! Had I known that, I would have returned to the CPA! Afterwards, on the office's website, I saw a note that said "service prices are listed on a laminated sheet in the lobby." There was no such sheet, and I was offered no price list from either the receptionist or the advisor. I will NEVER return there again! This is a "get-you-in-the-door" scam. A very bad way to do business!

The H&R Block Deluxe and State Software format this year is HORRIBLE and Confusing. Not professional at all. Never this bad in 20 years. It will not recognize your PC when you log in, requires you to get a code on your phone or text. There is a better format with Turbo Tax. No forms are available to see while doing the taxes like years before. You don't know if the software is saving your return when exiting - no SAVE button. No buttons to view or click on at the top like before. Not enough questions are asked. Difficult to log back in. Hard to return to the place you left off - this is BAD and very Annoying. MAJOR ERROR - for private school tuition contributions for Arizona, Block states that amounts on forms 323 and 348 should be the same when the actual maximum total credits are different.

Don't ever use the H&R Block emerald card. I had fraud of about $2,600 and DID a fraud claim, police report, etc and was still denied of my money back. They assume everybody is lying apparently!!! An honest person gets denied just because of assumption. I was robbed and they didn't care at all!!!

The software has been working actually very well for me. I’ve been using this software for the past few years. I have not completed my 2018 return yet but I do have the software downloaded and ready to go. I do not expect to have any issues so I guess I’ll read this is a pretty good price.

I had been using TurboTax in the past but thought I would try H&R Block free tax filing this year and am glad I did. I was quite happy that within 24 hours of send the forms to the IRS & State I was told they received them, which was surprising since when I filed last year it was almost 4 days before TurboTax let me know they had been received.

I have used H&R Block online filing for 6 years. Never had any major issues. This year I found the flaw! Went to import last year's data and it failed on their end. Well, well, well, it is literally impossible to go back and try to import again. It is also impossible to delete the return and try to start over. It is also impossible to create another account to try and find a workaround. I have emailed, chatted, and sat on hold for HOURS trying to find some sort of resolution. There isn't one. Wouldn't be too much of a hassle if I were filing a 1040EZ. I'm not. I have a LOT of data (depreciation, self-employment, expenses, etc.) attached to six rental properties. Hand jamming ALL that information is now going to take tens of hours. What a MASSIVE disappointment. Guess it's time to start from scratch with TurboTax...

While the agent I worked was nice the rest of the experience was not so much. I was charged probably around $100.00 only to be told I couldn't use their fast refund through H&R Block. Now I have a pending deposit from H&R Block even after being told they couldn't approve the refund. I will be registering a complaint with the IRS against this company as they appear to be scamming their customers.

Personal tax program is great. The business tax program is not good. You have to enter numbers, amounts and answer questions just like you are filling out the forms by hand. There is no help besides what the IRS forms say. The advertising is confusing. The ad said it was the same as I used last year but it was not. Spent hours fixing this problem.

When I filed income taxes for the first time in 1993, as I recall there was no software available for consumers to file on their own. I most likely filed by paper, and mailed them for a few years. I used TurboTax for several years, and in 2016, my first time filing income taxes in Pennsylvania for the first time in over 20 years, and with a different address and bank account, TurboTax would not allow me to update my personal information. I used H&R Block, the free version, and I've had no issues whatsoever. In hindsight, I should have used H&R Block several years ago, and it's now what I'll use for the remainder of my life filing income taxes.

I have used H&R Block for more than ten years and find their software to be very reliable. Some of the basic features I have enjoyed in the past are: (1) software provides automatic updates for any tax-related changes, (2) basic information from the previous year's filing auto-populates, alleviating the need to re-enter certain information, and (3) information ease of transfer from federal to state filing.

H&R Block is not a very nice outfit and totally ripped me off. Got me to pay for a lot of forms that cost a lot of money and then told I wasn't to get a refund after being told in order to get the refund I needed to get these forms, very disappointed they did not seem to know what they were doing.

I have always done my own taxes until 2016 when I sought “professional” assistance due to a significant change in our tax status. We also had H&R Block in Salem, Oregon prepare our 2017 taxes due to unusual income that year. In getting ready to prepare my 2018 taxes as I do in a typical year, I pulled out my previous year’s taxes to review and was shocked to discover that the tax preparer had entered the incorrect number on the federal income tax withheld line. She entered that amount as $7686 when in reality the amount should have been $15,452!!! Her excuse for the error was that how Social Security Taxes were inputted instead of Federal tax withheld. The math does NOT add up… And this is a certified tax preparer?

H&R Block is a reliable and knowledgeable service that I have used for over 30yrs. I never worry about the accuracy and believe I get all the deductions I deserve. I feel totally at ease in using this service for all my needs.

Easy to follow instructions. Walks you through each form and recommends the best options to maximize your talk return. E-filing was easy. I was notified of updates on forms so that I knew when everything was set for me to submit my return. I was notified of acceptance and received my refund quickly.

I usually file my taxes online but since my husband’s self-employment changed, we decided to have the professionals help in case we missed anything. My mother referred us to H&R Block since this is who she had used in prior years and that rates advertised weren't so bad. The "tax professional" that helped us file seemed to have a lot of trouble entering our information and blamed the errors on the new system she was using. It appeared to be the same format you use when filing online (very simple).

I've used H&R Block Deluxe for 10 years or more, and it is very easy to navigate to import prior year data, make new entries, recheck entries, verify entries for missing data, and electronically file tax return. Since I am a regular user, I am used to its format. I wanted to try a free TurboTax Deluxe online this year for comparison, and I was very disappointed, thinking that its features would be the same. However, I had some oil lease rental income this year, and when I entered the rent, a note popped up that said the Deluxe version didn't support this entry and I needed to upgrade to Premier version for $55. H&R Block's Deluxe version covered this entry with no problem. So, as you can imagine, I never proceeded further with TurboTax, and finished my return with my favorite H&R Block.

I don't like the changes to the format of the 2018 software. I used H&R Block for years, but now I will probably look elsewhere for my tax software. The software was very plain and tried to be simplified but ended up being of little help at all.

Charged $350.00 for simple 1040 with my deductions handed in and tallied on paper with state tax simple page for taxes. No prices are posted and nothing is mentioned about the price either. Foolish me I assumed a fair price worthy of the work involved. WRONG - there was minimal work with an exorbitant fee. Cannot imagine what they charge if you own rental property and have gains and losses. The owner does not address the review with an answer to the exorbitant fee. He is just too happy with the outcome $$$ I guess. No principles at all - just greed at any cost. May KARMA be known to this owner.

Tried them for 2017 and 2018. They made mistakes both years which meant I had to file amendments and corrections. I also feel they overcharged for my very simple 2018 filing. Not much makes me more nervous than taxes. It's hard to tolerate mistakes from the supposed pros. They did make good coffee though. Will never use them again!

Asked for $ to be placed in bank acct. The $ is put on Emerald Card not in my bank acct. Pay $35 for each transfer w a limit per day. Transfer day 1 works. Transfer day 2 does not. Call & have Emerald Card reactivated. Go to transfer on day 3 declined again. Not only am I paying fees for something that should not have happened but I am losing serious time even trying to move my own $. This is a complete H&R Block Scam. 15 year customer of H&R Block but never again!!

I think I shouldn't have to pay for a service that doesn't work. I attempted to e-file my taxes and the IRS rejected it several times over the EIC credit which required me to provide Form 8862. Despite several attempts at filing, I spoke to an H&R tax pro through online chat, and despite his advice my return still got rejected. I contacted customer service to have my product fees totaling $114.92 and she informed me that she would not be able to refund me the money. I asked her why should I pay for a service that didn't work? She informed me that she cannot refund me because I e-filed the first time. I will never use H&R Block again. TurboTax approved my refund the FIRST time around with no errors.

Have been using H&R Block for the past 16 years or so. The last few years I have been charged about 100 dollars for my return which is very short and quick. This year after the work was done I was informed that the fee would be 269 dollars. I was able to get 25 dollars off so the bill came to 239 dollars. Needless to say, I will no longer be using H&R Block, I'll have it done free in the local library.

My husband and I went to the Sanford H&R Block on 2/19/19. We usually do our taxes online but this year we had purchased a home. Trying to sort through the website and find the information required became a bit overwhelming. There were so many confusing questions so we wanted to make sure we were doing it right. Once we arrived, we were able to be seen promptly. We provided all our paperwork to the tax professional. She began with providing us costs upfront since they advertise everywhere “Know the price, before you start” and “no hidden fees”. We were told it would cost $99.00. We were sure to mention that we attempted to complete them online and that we just wanted to make sure we were doing it correctly.

I went online to the free software, realized it would not do what I needed, upgraded and paid by credit card, at the end of input said I couldn’t do what I needed with the free software and had to pay another $18.00 to get what I needed. Spent 4 hours including phone time trying to get it straightened out. I called a local office and they quoted me $400 and didn’t have any way to credit back the money I already was out. WHAT A SCAM!

H&R Block did NOT give me the price it would cost to prepare my taxes prior to my appointment. I am VERY disappointed in your service, and truly feel as if I have been robbed. I paid more than double the amount I have been paying over the last few years as a loyal customer. I will not be returning, unless H&R Block will provide a compensation for lack of transparency.

I will never use them or recommend them to anybody. They don’t tell the price to do your taxes until they are done. $150 to input one W-2, so maybe 10 to 15 minutes max. Went in because I needed the rapid refund, only to be told at the end I couldn’t get the rapid refund because it was less than $1000. If this place had any kind of decency, they would advise you to maybe do it at home because it would save you a lot of money. After speaking to the manager, they offered me coupons for next years taxes. They can take those coupons and shove them somewhere else. Never use H&R Block for anything!?

I went to H&R Block to do my taxes and they charged me $30.00 dollars to do a $12.00 dollar interest from a bank. They don't want a piece of the pie. They want it all plus. Buyer Beware. Do not use H&R.

First I had told the person preparing my taxes several times when we are at the banking part of the refund. I looked up and she said we were all done!!!! The INcorrect information to a third party bank card that has been canceled and extremely difficult to get a person because the phone number is only a recording. That is where my refund is going! She said through H&R that they could “possibly“ change it!!!! But no guarantees and probably would go to closed account. That was all she could do and while trying to get her to do something about this took 45 minutes longer and I missed early overtime and was now looking at being late for work ALL for the price of $145.00!!!! I can’t describe how upset I am and was a very hard lesson (probably won’t get my refund) to NEVER NEVER return to H&R Block.

I paid them 360 for the advance and was told it was put on hold. I am absolutely disgusted. I will NEVER go back. I could have e-filed for 48 bucks and done it myself. Total racketeering, I have a credit score of 668 and no late or missed payments on ANYTHING. I am absolutely disgusted and will be shaming them to everyone I know as well as people I don’t.

I used H&R Block’s web based tax preparation service, including the extras, expert advice, peace of mind, etc., I immediately paid their invoice in full when it was presented, $273. I noticed when I printed my personal documents, that invoice showed an amount still owing and they were refusing to e-file my returns. Using the web based system provides, absolutely NO communication with ANY support short of your paid advisor, via a seldom functioning “Message Center”. Through here I was able to find out that “BLOCK” had miscalculated sales tax leaving me underpaid $3.08! No problem, I’ll pay it. Yes, huge problem! They have no avenue available for me to pay. They don’t know what to do. Meanwhile, my $273 and 3 returns are being held captive, and I have what the little boy shot at! AVOID BLOCK AT ALL COSTS!!!

I filed my tax returns with H&R Block. What a scam they're! They never told me how much it would cost me until at the very end. For two W2s I was charged $500, which was a quarter of my federal refund. As if that wasn't enough, H&R Block held on to my refund for as long as they could when the IRS released it. The IRS released the money almost a week ago and told me I should get it BY FEBRUARY 13. Today is February 12, the money is still not there. It is the first time my refund has taken this long after being released by the IRS. If you can, use a free service at an IRS office or local library or a private tax return preparer.

I want to warn everyone NOT to use H&R Block in Canton. They did not quote me a price up front. When I asked for the price the tax associate said they had to see what documents I was filing before I could have a price...which was given to me after the work was done. I didn't walk out because I felt they had already rendered a service. The manager said I could of walked out...Really? Beware, they nickel and dime you for everything. My bill was almost $500. I filed single with one 1099 and two W2's. My past accountant charged me $250 max. When I called and complained the manager said she believed me when I said I was not quoted a price upfront but only offered me $50 refund. Unacceptable! They are a rip off and I will use another TAX PROFESSIONAL NEXT YEAR.

I chose the FREE tax filing, but because I have an HSA through my employer, they automatically upgraded me to a "deluxe" package that I couldn't get rid of. The deluxe package is $29.99. Then they charged me $35.99 to file my state taxes, but I have a student loan repayment credit that made me ineligible for online filing. Meaning I still have to file the state taxes physically. The email they sent me says "all sales final, no refunds or returns." It also says "write a review for your purchase" but there's no place to do that. By the way, they encourage you to put your money on an Emerald Mastercard. Or they'll buy an Amazon Gift Card on your behalf. Both of those things sound scammy as hell! I chose FREE and they charged me $67. Absolute waste of money. Do not use H&R Block.

Bought desktop download and found after entering my railroad pension that it transferred to Line 9 of the Iowa 1040. Iowa excludes railroaders' pensions. Spent a good 6 hr chatting with 3 or 4 different ones before getting a workaround. Couldn't get a definitive answer on whether they would fix or not. So beware Iowa railroad retirees, double check if you use H&R Block. I don't care which tax software/online company you use, it helps to have an understanding of where figures should end up.

When entering my deductions for a home office business, there is nowhere to enter office supplies or telephone use, that I can find. I have used this program for many years, and never had a problem, but this year is the pits. Also, wanted to see if it would be best to file separately from my husband, so used their guide to determine this and it had our entries all mixed up. His Federal taxes paid were listed as mine, etc. So, I decide to access customer support, and all I can find are a bunch of canned answers to questions I don't have. Next year I'll pay the few dollars more for Turbo Tax...

Been on hold with 15+ individuals now over the course of 3 hours. IRS denied my submission after using the Tax Pro Go online service. Every time I state that I need a refund I am told I'll need to be transferred to the Tax Pro Go department. At this point, I'm pretty sure they don't exist.

I thought this would be easy to file online. I signed up with an account and at first was straightforward. Then after I got to the part where you put in your W2 info I selected that and put in my wages, taxpayer ID, etc. Then at the very end it asked for a code? No explanation of what a code was? There was a help file and when I typed it in...it just came back with there are different types of codes...but again no explanation. I looked all over my W2 and there is no code number. So then after 10 minutes of frustration I thought I could leave it off and call someone. However, then found out there is no "save" function, which is ridiculous as I imagine many people might want to save the file if they needed to come back later to finish it. So I just exited it and lost the 20 minutes of all the info I wasted putting in my info online. No chat, email, or phone number to ask a question. Don't even bother with this.

I have used their software for decades, never any problems. This year the CD loaded a program which will not allow me to print schedule 1040 without printing 6 additional pages of schedules. That's six pieces of paper and the ink to print them getting wasted. When I go to "forms", select "1040", it shows "1040 and schedules 1 through 6". BUT, I cannot print 1040 without printing those unnecessary 6 extra pages. When the print dialog window comes up, only option is to "print all". They need to change the software so that I can choose "print pages" and type in the ones I want to print. It seems to me that any one of their programmers could fix this in about 15 minutes, so, HOW ABOUT FIXING IT???

My husband and I just got back from H&R Block very unhappy and confused. It showed us 2 different things. First page 3,200 is what we were getting back then she clicked the next page and it said we would be getting back 2,800 and on top of that she lays it on us because we filed for our 1 year old that the fee was gonna be $400. That was very unexpected and frustrating so We asked what that 3,200 was and why it went down to 2,800 without an explanation. She said she wasn't sure and that it might have been another tax deduction. We get in our car and look thru the paperwork and that 3,200 is not in there anywhere so why was it on the computer and not in our paperwork. We will be filing elsewhere for our 2019 refund. Too many questions un-answered and a ridiculous unexpected fee towards the end.

A very simple but major mistake was made by their software. I got gigged for $800 and change and a $150 fine by NY State Tax. Forget their "100 Accuracy and Satisfaction Guaranteed" crap. Two days on the phone calling their "hotline" and corporate HQ. Once they hear of your problem you get switched around then put on hold for three hours. Finally you get Haji in India who speaks little English, who ends up telling you to go to a local H&R Block office. WE'RE TALKING THE IRS HERE NOT A PROBLEM WITH A TOASTER!!! If you value your wallet stay away from these flea-bags at all cost.

Buyer be aware... I went to H&R Block because they were advertising $59 online to do tax prep in the local office. After 2 hours of watching the women fumble around on the keyboard and telling me how awful the new tax changes are she finished up by saying that will be $402... What? What happened to the special? She showed me this laminated card that didn't make any sense either because the prices went from $59 to $189. Scam. The true irony is that I am getting $65 dollars back for federal and owe $65 to the state but now I questioning the H&Rs ability because she listed me as single instead of head of household - a $4000. Error.

I went to H&R Block to file my taxes like I have done every single year for almost 20 years. I have ALWAYS applied and received a refund anticipation loan. Because of the stupid PATH Act that is totally screwing over people who get Earned income credit and Child Tax Credit by NOT even issuing tax refunds for these people until February 27th AT THE EARLIEST I really needed this RAL more than you know. I get all the way through the tax preparation and everything, pay over $400 in tax preparation fees and the fee they charge for the refund anticipation loan, to receive a text message and an hour and a half later telling me that Axos bank denied my refund anticipation loan, solely based on my credit.

Filed taxes yesterday January 28th 2019 and was told that I should receive money in my account via direct deposit within 24 hours. I noticed I hadn't received a deposit. I called to find out I was denied. I asked why and the representative told me that they are given a reason why and told me I could call the bank and gave me a number of **. I call that number and am asked to put in my social security number and get a message that this number is not recognized. So I call H&R back to tell them this and have been on hold now for 25 minutes.

I used H&R Block for the better part of 7 years. I thought they were a good company and I thought the emerald card was fair. After disputing a charge having them chargeback the amount, close the emerald account twice to only find they never did close it for them charge me again has truly brought the truth to my eyes. I made the mistake of trusting you crooks and I will never have a good thing to say about this company again.

Activation Code for Free E-Filing Really works. When I filed my taxes for my daughter I got an error that the free E-file was not a valid code. I called H&R Block and they gave me a new one to use. However I just filed my taxes yesterday and what you need to do when you submit the filing is get rid of the "-" that is automatically populated by the software with that code. That "-" is what is causing the file to say it is not a valid code. The reason why I tried again after I talked to H&R Block they told me not to include the "-" in the new code that they gave me. So when I filed mine I decided to try the activation code that was given to me with the software and it did work. I hope this helps people because I was quite frustrated with having to figure this out.

They showed me a price list - what they didn't explain was each item they do is charged so it went from $59 to $343 just their fees. Then I asked repeatedly about the rapid refund throughout my process and was told, "Wait 'til it get to the end..." Then found out it does a credit check not based on the amount you're getting back but they have to file before they tell you whether you're approved or not. It took longer than 90 minutes because I had to keep reading the errors to the tax preparer. First and last time using them.

The whole process was great and easy while filing my taxes. Especially with the tips. However, I was under the impression there would be NO hiding fees. Heard it on the commercial and everything. To be hit with two fees. One for filing and one using having direct deposit. I kinda expected the fee for filing because I must file 1099, but the hiding fees equating to roughly $100.00 before I hit submit, sent me for a loop.

Filed online, state file was rejected and told to mail in, contacted them for a refund as it WAS NOT FREE as they said. Told me they could not refund... Wasted money. Had to mail in my form anyway. I intend to do no more business with them.

I bought the download version which includes 5 free federal eFiles. The Activation Code does not work when filing your return. Called HR Block and they gave me 3 different codes to use and none of them worked. Was told I would have to pay additional fee to eFile. This is clearly an issue of consumer fraud and I am surprised a company as large as HR Block would resort to defrauding its customer base. I have been using HR Block for years but will not use it again and I highly recommend others not to purchase this software. The Money-Back guarantee does not cover the download version and the terms of use state you give up all your legal rights to take action against HR Block.

H&R Block in Timberville, VA has really great tax preparers who are super friendly. However, the 3000.00 advance loan is a total fraud. They do not tell you Axis Bank - their underwriter - only makes a decision to give you the advance based on credit. Nothing else. It cost me 310.00 for nothing! Total waste of time.

On Oct 3, 2018 Sprint deducted $1010.50 from my Emerald Card in error. I immediately contacted Sprint who said they never received the funds from the bank. I was told by the bank I needed to file a Dispute to get my money back. I faxed everything they requested over to the bank the same day Oct 3. It is now Nov 2 and I still don’t have my money back. Every time I call they tell me something different. I was originally told MasterCard approved for them to release the funds back to me and now I’m being told I have to wait until Nov 20. Any other bank in the world would have given me my money back. This is the most ridiculous thing I have ever dealt with.

Their software prompted to deduct tax preparation fees and then blocked the efile saying it is no longer allowed. (So why was it prompted for and accepted?) They never filed the taxes online, and sent a bill that it was done. When I relooked I had to print, file online and mail. the staff had no idea what to do with the NYS taxes.

We did our 2016 taxes at an H & R Block location. The tax adviser spoke to my husband about his career switch from a service member to civilian life, etc. We filed married jointly. Long story short we purchased the Peace of Mind agreement. Looked over our taxes and signed. 2 yrs later we get the letter from the IRS, somehow my husband's W2 income did not get added. After 7 months and 3 trips to the office to do the claim we finally get a notice from H & R Block saying our claim from the Peace of Mind was denied, because we signed the agreement saying only 1 W2 was filed. I tried to explain that that was not the case but because the adviser did not add the $$$, but they had all the forms and paperwork showing that the W4 was there. They refuse to pay the IRS, so now we have to pay. Will never use or recommend H&R BLOCK EVER OR TO ANYONE. Terrible service.

Back in 2015 an H&R rep (Devin from the Evanston, IL branch) helped us to prepare our taxes and made a big mistake that went unnoticed by him or the software. He included my wife's W2 as mine, based on which the tax forms calculated that I had a social security overpayment and was due a refund. This was not correct and, 1.5 years later we received the dreaded letter from the IRS that we needed to pay an additional $X in taxes plus additional late fees and interest.