H&R Block Reviews

H&R block is too expensive, they will tell you $199 then charge you $254. Me being 65 can find a better solution to getting my taxes done without the high cost. Not using them anymore.

I'll start by saying we have used them multiple times. Nothing changes much. This year they quoted us $465 to do our taxes and then at the end it was $700.00. They literally plug in numbers and then raised the rate 50% in the time we started vs ended. They are dishonest and they may have gotten us this year but there are far too many options out there to be misguided and manipulated again. Do yourself and your wallet a favor and find a more trustworthy and respectable business or CPA to use. Because they are not even close to worth what they charge.

I found an error on my taxes after they were filed by H&R Block office in Waverly. The error was totally the fault of the tax "professional" and his trainer. They amended my taxes but refused to reimburse me for monies I had to pay back into the IRS, because I did not purchase their "peace of mind" offer. After some doing, they did refund me the $370 I paid them for filing my taxes. Most of the tax filers are lacking knowledge of State and Federal tax laws. The filing fees they charge are rediculous and then when THEY make a mistake on filing your taxes, they refuse to own up to the full IRS penalty you incurred. Don't allow them to file your taxes.

When it was time to pay they raised the quote to twice the original quote (their website specifically says they do not do that) so I told them I would let them know if I decide to still file at the new price. When my husband went back to get our W2 back they told him they would give them back after we paid. I sent my husband back and he told them it is illegal (because it is) to keep our W2s since they belong to us legally and that if they want us to file with them they need to honor the original quote. They gave the forms back but refused to honor the original quote. I just filed on FreeTaxUSA and they got us more money back because they included our college forms which H and R Block didn't and I only paid a small fee ($28) to avoid tax audit. Definitely would not use an organization who tries to use illegal action to force you to pay their high fees.

Software being reviewed: 2025 PC version of Premium + State. I had quite a few issues with this application.

Updated on 03/25/2026: Got my taxes done today... Customer service from the time I opened the door to the building was excellent. Tax expert guy did a great job explaining everything that he did. Aside from the weekly reminders and a problem with it, I would have given them 5 stars.

I will never again use Taxcut! Can't get any help out of customer service or tech support. Have uninstalled and reinstalled the software twice because every time I try to file it tells me I need to update before filing, I update then I get the message "1 is not valid. enter letters only". So I can no longer access my return. Repeated calls and chat attempts have not solved the problem.

I have used the H&R Block Deluxe taxpayer software for many years and it has been my go-to product. However, this year, I had to file a 5329 form. The interview process was great, but the form did not transmit with the 1040 efiling and my return was rejected. Researching, I found that the 5329 form lines 54a and 54b (which were correct) were not populating line 55. Line 55 then populates form 1040. After online chat (useless) and then speaking to a customer service person who had a child yelling in the background, I finally got another person who understood the issue but had no resolution other than to override the fields. The agent wanted my SSN to open a ticket on the problem. I overrode line 55 and Form 1040 automatically populated correctly. Now I have to file on paper which means a longer wait time for my refund. I am saddened by the poor programming of the lesser used forms.

Purchased the deluxe version last year because they said it could handle business depreciation. They neglected to say that while you could fill out the form you could not electronically file it for this version. This year I upgraded to the Premium version so I could e-file. Now we are less than a month till tax day and I cannot e-file. This time it is because they have a known problem with the QBI carry forward. They say I need to wait for a future update but cannot provide a date for the update. These guys are completely incompetent.

We had a terrible experience. My wife requested a tax return for an estate, and the preparer used that information to prepare a personal tax return for her. The personal tax return was inappropriate as it didn't include all of her income, her tax credits or deductions, because we did not want it filed. They total screwed it up, and did not ask any questions to ensure that the return was appropriate. She didn't even ask if the filing status was appropriate. She just assumed, and insisted that my wife pay for her useless personal return.

Form 8949 does not print correctly. Entered 19 sales. Then in forms view, there are two copies of this form. The first has 14 transactions while the second has 5, for a total of 19. Problem is IRS Form 8949 only has 11 lines. When printed, two copies are printed but the first copy is missing the last three items (recall the form only has 11 lines). The second copy has the last 5. Contacted help 3 times, the last admitted it's a known issue, but still has not been fixed. Looks like Turbotax time!

Used them last year, we had always done taxes ourselves via turbo tax. While they gave us an upfront cost by the time it was done it was over triple that. Not only got less back but their fees ate up what we did receive. Used an independent person this year. Got more back and charged me less than the original agreed price from H&R Block.

I purchased tax software from H&R after checking with them that I would be able to import my TurboTax info from a previous year. They advertise that this can be done. Upon downloading the software I found it could not be done and confirmed this with a call to customer service. Logic would dictate that a refund was due to me. Unfortunately I was told that they would not refund the money. This program is a total waste of money.!! I then purchased TurboTax again and will never switch back. H&R is a total scam. Stay away from it.

I have used H&R Block for the past 8 years and most years have received satisfactory service. This year though, it was quite different. This year, the Tax Analyst really dug into my returns (federal and state) and suggested many things and deductions that were never mentioned or thought of in the past. Her work was superior and if I could, I would rate her a 6 on a scale of 1 to 5, 5 being excellent.

The tax preparer was highly professional, but he overcharged me 200% as I found out from other tax calculating services. I was there last year as well, but didn't realize how much it should cost. This year I became smarter but after the fact. I will never come back.

My experience with H&R Block this tax season started off very frustrating due to delays, poor communication, and issues with the initial Tax Pro review. However, I want to recognize Tax Pro Alla ** and her manager Debbie/Debra for completely turning things around. Once my case was reassigned to them, they handled everything with professionalism, urgency, and clear communication. They made sure my federal and Alabama state tax returns were completed, filed, and accepted quickly, and they took the time to address my concerns properly. While the beginning of the process was stressful, Alla and Debbie/Debra delivered the level of service I expected from the start. They are truly an asset to H&R Block. Thank you both for your hard work and for resolving my situation.

The last time that my family used H & R block, we received less than half of what our refund could have been. They charged a ridiculous amount and, this year, when we filed our taxes elsewhere, we found out that no one had submitted our tax credit documents from purchasing a high efficiency h-vac system from the year before!!! We definitely got ripped off. I will never go back and never ever recommend to anyone.

Just spent an hour and a half prepping My taxes, get to the state portion and it says I have to pay some additional fees to do it. Fine, let's see what they are and if it helps, they wanted to charge me $60 for I literally can't even tell what they wanted to add, but when I downgraded the service because I didn't want to pay an additional $60 for nothing, it took away my entire tax return and all of the upgrades not just the most recent one that I wanted. Didn't even ask me if I wanted to clear out the 1 and 1/2 to 2 hours of work I had just done, just arbitrarily took it all away. They also got me audited last year because their accuracy review apparently isn't accurate. Just find someone local.

Harry is our "Go-to" Person for our personal taxes for the past 15+ years. He has an advised us well on numerous occasions; Looking out for the well-being of us and OUR FAMILY FIRST. In fact, Harry is more like an Uncle to us because in fact, he has taught our children in school and watched them grow up. Harry was a teacher for our children in grade school; And now with our children out of college and professionals, we still continue to trust his ability for us and our taxes. If you need a person of trust, accountability, and accuracy, Harry is the person you need. He is highly recommended by all of our family members, And will continue to do so!

I do my own taxes and I still have to pay $150 to use the software and to get my money I worked hard for all year?! Enticed with a $45 discount, citing no promo needed, and then I sign in and there is only a $5 early bird discount. Tf? I chat with customer service to no avail. None of the promo codes online work. Just predatory by design. Shut down already.

Just for the record H&R Block in Mifflinburg Pa. is a nightmare. Went there to file my taxes this year 2026. My tax preparer couldn't even file a 1040 form. I had to get a second preparer to help finish my taxes. Then it got even worse. H7R Block guaranteed me my tax return would back by February 28 2026. On the 30th I got a letter from the IRS stating more information was needed. I took the letter to their office. My tax preparer said I had to fix it and refused to help me. After making repeated calls and trips to their office they sent me an email saying I was not allowed to call them or go to their office. They basically made a mess and told me I had to clean it up.

I have used Turbotax for last 5 years. Thought I would try H&R since their fees went up. I had to enter everything because H&R doesn't connect to Merrill Lynch. Got through federal and state and just needed to enter estimated tax payments. There was no place to enter even using their AI guidance. Started a chat. They would not answer my question because I am doing the return for my mom. Told them she had died so tough for her to give consent. They wanted me to start over. I am. But not with them.

I'm reporting a software problem to H&R Block and they won't attempt to fix it or provide a workaround. If you have a RMD and a Roth conversion in same tax year and you are compliant with IRS regulation which requires that the RMD precedes the Roth conversion then their product insists you have an excess contribution to a retirement account. Even if you have not made a contribution for years. My wife made the last contribution the year she retired in 2017. Having spent hours trying to get an answer from H&R Block it's clear they are trying to run out the clock. This has been going on for at least six weeks.. Paid $57.24 for deluxe plus state for 2025 tax year and have used their software for over 20 years. No more. I cannot file my taxes because the program wants you enter a number (excess contribution during correction period). Since there was no excess contribution I can't enter a number that doesn't exist.

H and R block is terrible, I had return send to their emerald card under the impression I would load a lil quicker, they should’ve known that by me always having it deposited into my checking account over the years that it would raise a red flag, I had to identify myself which caused a month delay, then I couldn’t get the money off the card like they said at the bank because my name wasn’t on the card then only $1000 a day instead of the $3000 they said at atm, if it wasn’t for Apple Pay the $ would still be on the card, they're liars, they must get a commission for pushing the emerald card, TOTALLY DISAPPOINTED. THEY SUCK BIG TIME!!!!

I called customer service to get some help with getting into my account and they told me they could not help me. I would need to make a new email address and then make a new account if I wanted to use H&R Block to file my taxes. I didn't care the fact that I've been with them for over 15 years. What is going on? Why do companies not care about the customers anymore?

Very disappointing experience with H&R Block. My appointment with Michele Wax (11 yr experience) felt rushed from the start, and important information was missed when my return was filed. The return was submitted without required identity verification (IP PIN), which caused it to be rejected by the IRS. This is basic information that should have been confirmed during the appointment, especially during a paid professional service. The issue still has not been corrected, and the return remains unresolved due to the mistake during preparation.

I been kept in the dark by H&R Block as to why my partnership forms cannot be e-filed. Reading other’s input, it appears in my area agents were told not to discuss the inability to process completed tax forms by e-file. That way not knowing, a customer will be required to make a payment then forced to mail returns. This agency still collects the payment with full knowledge the agency is unable to provide the full service (e-file). I applied a stop payment on my bank check the next day upon being notified my returns were not processed.

I went to H&R in Neillsville WI. Horrible experience. All they did was take my W2 and entered it in. Never looked at anything else I had. I had to tell them things I could claim. They had no idea what they were doing. Not impressed at all.

FTC is unequivocally correct in saying H&R Block use bait and switch tactics! I was emailed a discount for $28 to file my taxes from the $35. I paid them last year. The website was terrible to navigate even for the people working there. Didn’t know what they were doing. My $28 was $100. I was finally able to delete all my progress and exit the website. I was told, "Oh you have to check our website because prices change constantly." What a joke and the junk software program. I went to FREE TAX USA and WOW! They were very easy to navigate, efficient and very accurate. Day and night difference.

I took all our information to H&R Block and launched Colorado after promises that they would call us back, never called back. A week later, we had another appointment to bring in more paperwork and their promise of checking last year previous year's taxes, they kept that copy and all the originals. After calling several times to have the preparer to call us back, he never called back fourth time. I was yelling on the phone by the office manager told that she never received the message to give to the preparer.

I went to H&R Block but was not helped by person I requested. I asked for Amy ** at Iron bridge location and taxes were done by Gloria **. She lost my original documents which caused me to return to the office to find my documents. I don’t like how this situation was handled. She could have looked the day I was there and found them.

My tax preparer did great, always has but the Emerald card cost me more in the long run than if I had it direct deposited into my current bank account. And I received a letter from the IRS wanting my identification verified which set back my quick return into 7 weeks till I received funds. Maybe don't promote things that can't be fulfilled because of BBB

Horrible online software. I have been doing my own taxes online via TurboTax for years without difficulty. This year, because I don't have Windows 11, and not ready to upgrade for various reasons, I switched to H&R. For starters, it kept deleting my input of data, so I had to keep repeating the input. When I tried to import data from brokerage firms, it didn't even contain my brokerage, which is one of the top ten in the country. Really???? Then it added/subtracted figures incorrectly on my 1040, so I can look forward to hearing from the IRS of the error. Then, the real topper, is that I went back into the program, and it had deleted all of my work! And the winner: I paid 90 bucks for this piece of crap. Buyer beware. Never again. I would rather do it my hand than use this terrible piece of software. They should be ashamed of themselves.

The person who did my taxes tried to tell me how great things are because of recent political events and I expressed my disagreement and she doubled down. After many years, I will NEVER give this company another dime. If you're maga and love convicted criminals and pedophiles, I guess they're for you.

Very poor customer service. They rip you off. And if there is something wrong with your return they done they done stand behind you. They are liars and needs to be closed down. They costed me over 2300.

I have used H&R Block tax software for many years. This year was a nightmare. It does not import stock sales correctly into the IRS Form 8949. The phone support was USELESS; they told me to enter > 100 transactions by hand instead of using their own .txf file import, and even then the data was entered into Form 8949 incorrectly. The IRS wants 11 items per copy of this form; the software tries to load 14 items. Three of them simply disappear, yet they are included in the totals for the page. The IRS rejected the return due to this math error. Block said to delete the 3 items per copy and re-enter them in a new copy by hand; guess what, this invalidates the file and it can't be submitted online to the IRS.

My tax taxes were prepared very well as they have been for years. I owed some money to the state and paid it on the spot through H&R Block. The tax payment has not been deducted from my bank account and I do not have a pending payment showing. I called H&R Block and the front desk said they have no way of checking the payment and referred me to the state. Why would I go to the state when I paid h&r block? Please do not pay your taxes through the H&R Block agent. I have no way of knowing when or if the payment will go through leaving in a spot wondering if I make another payment and being double billed. The front desk saw no urgency in the matter. I'll look elsewhere next tax season.

H&R Block Online Premium failed us. I tried to file a Fed, NC state and PA state return. Due to a house sale I couldn’t complete the PA portion because the program said I needed a Pa 119 form which is not included with premium. It said I needed a tax pro to fill out the form but I couldn’t get a tax pro because I didn’t finish the return because I didn’t pay for it but it wouldn’t let me pay because I didn’t complete it. But I couldn’t complete it because of the form. After many attempts to resolve it through on line help they couldn’t help me so I went to a different tax service. If you offer tax service pro help you should be able to get help. This was very frustrating.

I was issued an Emerald Prepaid Mastercard when I filed my taxes. My tax return just arrived and my excitement has been tainted because I’m being told I have to wait 10 days to get a card before I can access my refund. I somehow misplaced it and requested a new one when the I saw that my refund has finally arrived. The 1st call to HR Block/Emerald customer service told me to go to office near me & I will be issued a card. I did that bright and early just for nothing to happen. 11 calls with over 320 minutes culminated wait time for each call. I will never used this service again - no one knows anything and every is “sorry” and unhelpful. It’s a costly service for a BIG headache of an experience.

If you’re a minority stay out of the Brooksville H&R Block office especially the one that has Shawna ** in it. Also, the one on Mariner and Northcliffe. They have no customer service skills. They over talk you, especially the Manager Shanna **. She doesn’t do well with customer service or minorities. She has that stay in your lane attitude. She even over talk her superior a very bad experience. I advised that you go somewhere else..