H&R Block Reviews

Worse service I've gotten ever. They charge you twice as much when you are self employed but do NOT deliver what they say they will. They do a crap work (mispellings, not filing properly). They did not file my GST/HST and I got a notice of unfilled by the CRA. Tried calling them for 2 weeks and they keep saying someone will reach out in 3-5 business but it's been 14 days and nothing from them!!!! If you want to avoid trouble then avoid them at all cost!!!

Horrible experience. They didn't adhere to the "peace of mind" guarantee. It's basically worthless. They made a mistake on a previous return, which resulted in a letter from the department of revenue and a tax lien. It's been over a year and they still haven't resolved the issue.

I'm an actual CPA, and I have NEVER seen an accurate tax return prepared and filed by H&R Block. They have no oversite or review process to verify the returns they file are accurate. They hire whoever, and just let them file returns willy nilly! Every single time we get a client who previously went to H&R Block, it is a gigantic headache filled with federal and state tax notices, amendments, confusion over how they even got their software to calculate so wrong, etc. I am literally begging everyone to stop going there. You are WAY better off trying to do your taxes using any online software, or if you have anything semi-complex, just pay a tiny bit more to go to a CPA Firm to make sure it's done correctly.

I had my 2023 income tax prepared for the first time with HR Block. On Memorial Day I got a notice on my phone HRBLOCK: Your one-time verification code is.... to log in to my account. I wasn't trying to log into my account. Someone accessed my account and changed my email address. I contacted Hr Block. They sent me an email with the department that handles this. I called multiple times to see what they were doing about the breach and never got a return call. After multiple calls I kept getting the same response from them, "We will escalate your claim and call you in 3-5 business days". Still no call, so at this point I am deleting my account. I am writing this because I wonder who else this happened to. Was I an isolated issue or has their whole system been hacked? This is very irresponsible in my opinion and should be addressed.

In 2022 I used H&R Block just I had done in previous years. Then, my return never arrived. I call IRS and they confirmed that my return had been sent to H&R Block's bank and gave me the routing information. I tried to use the info to get my return, but customer service would not look into it. I called and called, I couldn't get anywhere with them, international service answers the customer service calls. If you decide to use H&R Block, think twice.

Filed our taxes in 5/15/23. Paid $780 for this service. It took till March of 2024 and 3 people to get that done. They are refusing to reimburse me for the “failure to file” fines from the IRS. I’m responsible for a month but the other 10 months, is their fault. Customer service on phone and office is horrible. I can never get connected to a manager. They refuse to transfer my call or give me a number to call. I’ve never heard of a business doing this. They took my money and waited 10 months to get the job done right!! Refusing to connect or give me a number to a higher up is ridiculous!! No one ever calls me back, like they tell me. Will be reporting them to the BBB.

For over ten years I've used their software. I had numerous issues with my state filings, and no support from H&R. I am done with them. Every year they make mistakes. When I called and asked for support they will only pay for late/ and penalty costs, not my time, the error in the state tax, that their software created. DO NOT TRUST THEIR SOFTWARE FOR BEING CORRECT, OR THEM, THIS IS A FRAUDULENT BUSINESS PRACTICE.

Fairview Heights office is terrible. Filed my form 4/13/24 but after 4/20 could not get anyone to respond to text or emails or telephone messages. The 6 /25 got a letter from Illinois revenue that there was an error on my tax form. Called the office and left messages and emailed. Could not get anybody to respond. Finally this morning got thru and set up appointment for 3:30 today. Got just about there and Cara called and said she was scheduled to meet me at 3:30 but she is just learning and I need to meet with someone who knows what's going on. Called after I drove almost there and canceled a dentist appointment to get taxes resolved. What is going on. Please answer your phones and emails or phone messages.

I would not recommend anyone use H&R Block for small business formation. They are notable for lack of professionalism in handling my case. I initially used H&R Block to expedite the process, but they have done nothing but make error after error. The grievous mistake is asking me to send in an original copy of a Certificate by Regulatory Board, which I spent time and an application fee to ascertain, only to lose it in their office, making no effort to contact me to relay such news. I only found out when the state itself contacted me. It has been more costly for me in terms of time and expenses to go through H&R Block Business formation than to directly apply to the state myself (in which I would have undoubtedly sent in the correct documentation as requested). Since my small business is a medical entity, this has caused unacceptable delays in patient care. Avoid at all costs.

Don’t go to them!! I paid money to get my tax prepared since Feb. They filled the tax forms wrong and I’ve been chasing them to correct no one to hold accountable of the mistake or resolve the case!!!’ Bad service! Don’t go

My account was hacked and H&R Block allowed a fraudulent claim to be processed in January to the IRS. It wasn't until tax session when I filed my taxes that I they realized it. I have had an open case for 3 months and have contacted them many of times to find out what the recourse or resolution was. NOTHING!!! I've spoken to Tier 2 and DIY resolution department (Ruby) being on hold for an hour as we speak...I'm still waiting for her to get back on the phone after having me on hold for 30 minutes. This has got to be the most unprofessional, incompetent group I have ever dealt with. I HIGHLY recommend you take your business elsewhere. They still have not apologized for the breach of my social security or personal information.

If I could put negative stars, I would. In my opinion, the company should absolutely be dissolved. I'll start from the beginning: I filed my taxes myself this most recent tax season. However, a few weeks after this, I realized I had totally forgotten to include my income from a rental property that I have. Panicked and not wanting to screw up my taxes more, I went to an HR Tax Pro online to file an amendment. I explained my situation, sent the currently filed information, and answered his questions around what was missing (i.e. rental income). I had to explain about ten times what was missing. However, he told me he understood and that was that. I was charged $582 dollars for this amendment service. I had never filed an amendment before and was so panicked I did not look up how much it should cost. I was upset that it was so expensive, but paid it anyway.

So I just wanted to put this out there that H&R Block is horrible to work with if you have any issues. We did our taxes this year with them because we had a bunch of different life events happen and we didn't want to mess anything up. Our biggest mistake was using this business. Payments and refunds aside, we got a letter from our local tax agency and was told we were missing information that was on a W-2. I called them and was told to call a different branch. I called again and was told they would handle it. I messaged the H&R Facebook for support and was told they would handle it. They closed my ticket without informing me or handling the situation. I had the ticket reopened and was told they would look into it. Still nothing. We ended up handling the situation ourselves. But for the money spent the customer service is horrible and we will not be using them again.

We had our taxes done by H & R Block in Sequim Wa.. We were told our preparer was sick twice as he didn’t show up on two occasions, we were never notified till we showed up needing our taxes done and we had no tax preparer. The second time we showed up a preparer in the back of the store said he’d do our taxes, we took him up on it, unfortunately the preparer made a mistake. We realized a mistake the next day as I went over the return, so we went back to the store as another preparer agreed it was a mistake, he sent in an addendum to the return. PROBLEM SOLVED? NO!! We’ve now been waiting approximately two months with the IRS In review of the returns (our tax money on hold)…

I worked for H&R Block this past tax season and it was my first season with them. Part of my job was sitting behind the reception desk answering calls. I did not find out until maybe the 2nd last week of tax season that all calls in and out of the office are recorded. No one told us this, and we are NOT telling customers either. I worked at a call center once and we had to tell them that the call is being recorded. There was an issue with a phone call near the end of the season, and my manager said don't worry about it because the general manager Tom can pull the call himself and listen to it. I was shocked. No one told me I was going to be recorded on calls and the customers don't know about it either, we were not telling them. I went through all of my hiring documents thoroughly and there was nothing in there indicating our calls were going to be recorded. This is against the law!

I will NEVER use them again. I sold a house in 2022 and had tax implications from that so I went to an HR Block office for the taxes to be done. Later in 2022 I had to file an amended return, which I feel is their fault, but I never pursued it. In 2023 I tried to get them to do my taxes again and the tax office wouldn't return my calls, saying they were too busy. Also would not answer emails. I got a letter from the IRS saying my 2022 taxes were done wrong and I owe more money. I have been trying to get HR Block to address their error all week. Now I'm told after calling corporate that I will get a response in 5 days to my issue. No accountability. No customer service. No one cares.

I have used H&R Block a few times. I've had no problems. But this tax year 2023, they really made things difficult. So if they mess up on your return, don't expect them to do anything! So, I filed my taxes, and the IRS rejected them - due to an on-line programming error - they didn't remove my 20 year old child. So I fixed that and sent it back in. The first time it was filed, in CO, my claim to the TABOR refund was on the State Tax form. When I sent the corrected form, it was not.

Downloadable software and customer service a disaster. Doing one return I found three errors in the software...one a major depreciation calculation that hasn't been fixed in seven weeks. Company policy dictates that any employee with tax knowledge CANNOT talk to a client. Imagine that. Also, when bringing software errors to the attention of the company, the response is: someone will look at this within five business days. Another error I brought to their attention may result in some taxpayers losing money...they corrected the error but did nothing to let clients know the error existed. So the people who lost money will never know...

Mr Jim && in the D'Iberville, Mississippi charged us $1,230 to do our taxes for 2023. He also conspired against us and shared our confidential signature. By doing this he committed a very serious crime. These people he allowed to use our signature obtained illegally .02 of 1 acre of our property. I'm so in shock by Mr Jim allowing himself to be bought with money and the level of crime he participated. This is my home. Our land. Mr Jim needs to be fired immediately.

After using H&R Block for years, I'm done. This year like every year I pay for tax expert assistance. I had questions about my returns but no one responded. As a result I paid for service I did not receive and paid more in taxes than I should have owed. I would not recommend Block and will never use them again.

I have a complaint about the settlement, I did the settlement with my husband in February and so far we have not received the refund. Because there is an error, i.e. incorrectly calculated. We paid over $400 and no one wants to take responsibility from H&R Block. We will certainly not go to someone who is irresponsible and does not want to help and straighten out the problem.

Do NOT waste your money! If you use them to file taxes or their "second look" nonsense, and there is any problem after April 15th, there will be no help given. I'm in bureaucratic hell now, have been for 14 months, and no help from them to get out of this loop. To be fair, there was progress made on 1 out of 3 returns, but that was not because there was help available.

I used the online tax pro and she did not file my taxes correctly, adding in my business stuff which I provided. I spent over 10 hours trying to get in touch with a tax pro to get that filed on my taxes and never heard from one. I called over 5 times and no one could help me. Each call told me they would schedule me with a tax pro and have 4 separate emails showing that and no one ever called me back. I asked for a refund after they did not complete my taxes, the tax pro messaged me through the H&R Block messaging and told me that she could not file my taxes.

First time I used H&R Block online as an independent contractor. Didn't find out it was gonna cost me $115 to file until halfway through the entire process. Did NOT find out that expense was a possible tax deduction until after I filed, and through my own independent research. Will not be using this service again. Would not recommend this service to anyone.

After years of using Turbotax, I decided I am now too old and would give H&R Block a try for 2023. I regret not checking reviews more thoroughly. I went to the appointment with all information carefully detailed so it was only necessary to plug it into the system. It should have taken no longer than 30-45 minutes at most. When it came to my qualified charitable distribution, Gene had no idea where to put that. He persisted in saying it could just be used as a deduction and I had to argue with him repeatedly until he finally consulted another employee and together they figured it out. In total, I was there for 2 hours.

I have used H&R Block for seven years and have been satisfied until this year. I have used Maribeth ** at the Amarillo Bell Plaza location. This year when I went to review the filing she had missed my carry over on capital losses. We corrected it and filed on March 5, 2024. I received my refund later in March. On April 19 I received a call at 12:00 noon that she had filed my amended return? I told her there was a mistake as I hadn't requested an amended return. She said I had brought in a late 1099 form but I hadn't. She said their office would be closed and all paperwork sent to district office after today. I went in and she had all of the file originals I took in and they had not scanned in one 1099 so I owed $888. The amended form was filed on today's date. They were cleaning out the office and found the 1099 but wanted me to believe someone had brought it in. Very dishonest and a terrible way to do business. I might add that I was on my way out of town to my sister's funeral. I will not use nor recommend this company again. VERY DISSATISFIED!!!

Attempted to submit my Federal taxes in the evening on April 14, 2024. Software repeatedly failed to connect to servers with Bad Gateway message. Software said file not transmitted. A search of the internet showed numerous people with the same message. On the morning of April 15, 2024, I noticed an email from HR Block saying that the IRS accepted my return (note - this was HR Block saying that, not the IRS). Software still said my return was not filed. Repeatedly tried to submit file and continued to get Bad Gateway message and file not transmitted.

2024 is my first time using H & R Block. And coincidentally, the 1st time in 40 years that I've ever had both tax returns rejected by Fed and state. What a terrible decision I made using H & R Block. Their overall incompetence and customer-hostile attitude is hard to process, and you can feel their toxic culture as you talk to their offshore sweatshop call centers, and their surly, rude American counterparts. Their website is almost as bad as Freetaxusa, and their AI is so primitive it doesn't even read key documents properly. The AI failures are jaw dropping-along with reps claiming to be "tax pros" when they know almost nothing about taxes.

I used online H&R block, submitted tax on 4/13/24. Received email saying both state & fed were submitted then saw random email saying my tax was rejected IRS... When I went back into hr tax forms to fix they said they wanted $114 for a form I needed to file. So I paid it then the taxes still has errors. They wanted another $96 to help fix. It was never fixed... the chat feature for help is a joke. I ended up being told to print out forms & mail to IRS... now I will have to pay a late penalty plus I will most likely get audited due to the money-grubbing lying H&R tax service who only cares about charging fees & not helping resolve issues. HR tax also rejected my son's tax last year same stuff... Do not use this service, they do not help & just steal.

Mr Jim or James ** in D'Iberville, Mississippi is a criminal. I was never told I would be charged $1230 for my filing. I was never told that it would be this much. I brought a new customer this year!!! And my mother in law returned as a customer. He is the biggest fraud. Every employee in there was gasping at the overcharge. One even pulled my account up and looked to see why. I ask if it was legitimate. He said NO. I'm gonna keep complaining until I get a refund on this fraud charge.