H&R Block Reviews

Don't trust their 100% accuracy report. My filing was 100% "accurate" when there was a mandatory missing form. I got a letter from IRS and had to fill out manually and fax them. I paid $95 fees to H&R block for using their online service. They need to fix the software.

I'll start with my wife and I have worked with H&R Block for 30 years. In 2023, my wife did an Emerald cash advance, which we've done in the past and they take it from our tax return so we took our information in filed our taxes and in June 2024, applied from auto loan only to find that H&R charged off the loan. I called the branch, the representative said it was probably some wires crossed and that it was okay so I called the eight hundred number. They did an escalation 6/20/24. They closed it 6/25/24.

Had my itemized returns (federal, state and city) prepared in Philadelphia for over 20 years with competence in ~2 hours each time. I could see on a screen in front of me exactly what was being entered line by line, thereby being able to ask questions and correct an error if necessary. Moved to NJ 3 years ago and people in 2 Cherry Hill offices were unacceptable in knowledge and attention in entering information. There was no longer the screen available for me to see the returns in progress. After reviewing federal and state returns at home, I found mistakes and omissions. Preparers rarely returned multiple calls or e-mails to answer my questions. Had to return to the offices 3-4 times (for over 10 hours) for corrections, twice for amended returns to be filed because of the preparers' mistakes, and returns omitted in my packet. Paid $595. Hugely disappointed in the company for omitting the client screens, and the tax preparers for their carelessness and refusal to accept responsibility for mistakes. Never received one "I'm sorry".

Why do I pay hundreds of dollars for a professional to do our taxes if they make mistakes and then do not stand by them? Long story short, paid H&R Block to do our taxes again this year. When paying she wanted us to pay another hundred bucks for Peace of Mind to guarantee their audit. Incredulously I asked "wait, does that mean you do not stand behind your work?" Should have been red flag and sign. After I had her explain it in more detail and found out that even if a mistake they would only cover $6k that seemed like a scam. So you do not stand by your work and even if a mistake you limit your liability on your work to a small amount? Well, you guessed it, almost immediately we got a notice back from the State that we suddenly owed another $2000. Well since we did not fall the POM scam no dice. Immediately went over to find out where the mistake was. Not impressed I had to find and correct the next lady on documents.

I filed taxes on April 5th. My return was due the 23rd, great right? Well my preparer put the wrong last digit on my direct deposit form. I've been to the office multiple times, hours wasted, and on numerous phone calls to no avail. I still don't have my refund and they can't find it!! Refuse to do anything about it. Keep telling me to wait and check the mail???

I have left three different reviews on Yelp. Every time I get a nice message with a corporate line to call. It is just someone detailing my experience. They are super nice saying how sorry they are. I get a reference number, told I will have someone call me in 3-5 days to discuss further. Not one time have I received a call back. Extremely rough customer service. 100% ignoring a rather serious issue. Immature and will never use their services.

I will not EVER use H&R Block to do my taxes again. On Feb. 11, 2025 the Barbourville, KY office did out taxes. While all of the people in this office are very nice and helpful for tax preparation, apparently H&R Block has instructed the branches to steal your money! We paid $300 for our tax preparation, and when we got home and looked over our receipt that evening, we discovered that the cost to do the taxes was indeed only $260 dollars. There was an “optional” charge of $40 listed on the receipt for the “Peace of Mind” clause. We had no idea what this was or why we were charged it with our agreeing to it. Apparently this clause covers up to $6,000 if they make an error in your taxes. I was always under the impression if THEY made an error they would cover it anyway…

I engaged Agent ** to handle my tax preparation on April 9th at 11219 York Rd, Cockeysville, MD. She promptly scanned all of my documents into the system and informed me that while she could not complete my taxes that same day, she would contact me on either April 11th or 12th to review and finalize the filing. Unfortunately, I never received any follow-up communication from her.

I used H&R Block to file my 2024 Taxes. H&R Block sent in all electronically to the IRS. I get a letter from the IRS they didn't get all the forms. I called H&R Block asked if they did send in the forms. They told me to send it in. Everything is being delayed. I paid little over 300 dollars for their service. So now it's my fault that H&R Block missed up. They add that they will stand behind you is false. Use at your own risk.

I will never use H&R Block again for my taxes. I paid $95 extra for the tax pro review, had a virtual video appt. scheduled with her and she never showed up. Extremely unprofessional and a waste of money. Customer service will not issue me a refund, instead they hire unreliable and unprofessional "tax professionals" to "do" your taxes and "give you advice". Very disappointed.

This will be the last year I file with H & R Blockheads. Customer service has plummeted at this company. My return was delayed because someone in the IT department screwed up, and when I message them on the website, I get no response. I tried calling, but nobody answers the phone.

I have used them in Patchogue for 6 years. They have no professionalism. I called today to find my status and Jose ** cursed me out. Yelled at the top of his lungs and then threatened me. I realize these people are under pressure, but I was cursed at by Jose ** so much I called the police. They should not be serving our community with such anger and hatred for their job. Never will I ever return. When someone tells me their gonna knock me out when they see me, I called the police. Very angry person who should not be serving the public. Shame on you guys for being so desperate you hired someone who has no work ethics at all. Police were sent due to the assault. Never again

If I could give a negative star, I would. I received a notice back in November of 2024 regarding a possible assessment from the DOR for our 2021 tax return. I made multiple attempts to contact a tax rep at HR block, with ZERO response. When I did finally get ahold of someone, probably 1.5 months later, I was told we needed to file an amended return, as there was a missing W2 on the original return and we had to pay almost $400 back to the DOR. Fast forward a bit, it is now April and I am still fighting this, they are denying my claim (their "peace of mind" option) stating I never gave the documentation to the original prep person, which is completely inaccurate.

I just checked reviews for HR Block. I should have checked first. Shame on me! I’ve never seen so many negative reviews. Check BBB. average 1.07 out of 5!! I did not think it possible for a company to have such a low rating. And all others are about the same. Check CONSUMERAFFAIRS: 1,807 1-star ratings, vs. 79 5 star. How’d I miss this? Is there a worse tax prep company in the USA? All others I checked are about the same.

I was happily using H & R Block for five years for my tax returns. Until this year. The cost of my tax return in 2025 was $470, up a whopping $300 from the $169 2024 cost. My return is uncomplicated and did not change much from last year. In fact there was one less document this year. I was not really given an explanation of why the cost skyrocketed. H & R Block advertises as having up front and transparent pricing; my experience was the opposite. My loyalty cannot be taken for granted. I feel ripped off, and will not be returning to H & R Block. They have lost me as a customer.

Doing your taxes are fine with H&R Block, but if you want to do your state, it is $39.95 more when most states allow you to do it free online. What a rip off. Also, when you go to save as a PDF file, you have to go through 3 or more sales pitches of videos trying you to up-grade to absolutely ridiculous prices for something you don't need. It was a lot better when it was "Kiplinger's Tax Cut" before H&R Block bought them out.

Actual rating is about minus five stars.. Constantly crashed during use, necessitating dozens of logins and loss of entered data. Demanded an upgrade to enter 1099-INT income, a problem that was resolved by the only customer service person I had contact with who seemed to understand that the problem was a problem and was a software glitch. The return to last screen completed function was a last screen minus ten button. Dropped several of my income providers from the previous year including my bank (see 1099-INT above), necessitating hours of data reentry because of the constant crashes and relogins. Was told by different online chat personnel that the problem was 1) resolved (it wasn't) and 2) that reverting to the proper software would cause loss of all data entered and further punishment would be enacted in the form of not providing any access to previous returns, no online support, and no support for audit or review.

Pretty disappointed in the series of events that occurred here. This was our first time using H&R Block. Things seemed somewhat simple, we didn't have any issues making an appointment. Greeted first thing, we were taken back to a desk. I had everything prepared/labeled/organized and necessary calculations. We sat there as our tax advisor entered everything into a computer and waited. The amount we owed for Federal and State at the end of it was incredibly daunting. We paid the obnoxious $650 and then additional $40 for the premium in case there were amendments/audits, etc.

I have been using H&R Block tax software for over 20 years, and for the most part it worked OK and good enough especially for capital gains and losses and later rental property depreciation. However as the years went by the software became more bugged with technical and customer service weak. Most glitches and tax advice was left up to Google or Youtube. The price of H&R software also became very expensive, but still less than $350 to have them done in their office on the same software. My rating of 2 stars out of extreme frustration having to download and reload the software and updates several time to finish my 2024 taxes.

Been using H&R Block Online for more than 10 years. Always paid for a tax professional and for their audit services. This year was very different. I get it that I owe taxes. That's not the issue. The issue is the "Tax Pro" messaged me saying my return is ready to be e-filed and to feel free to ask questions. Since I owed, I decided to ask the tax pro for some advice on how to setup a payment plan with the IRS. No response after a couple days. I asked again and waited a week. Still no response.

I chose Block because of brand recognition and because I borked my wife's S-Corp filing for '23. The price to fix the problem and file the amended return was fair, so we let them file our joint return for '24. That's when it hit the fan. They got my wife's LLC name wrong on the '24 1120-S, which we noticed and had corrected. Initially we were told my wife's taxes would come to about $4,800. A week before filing deadline, the Block agent called and said we'd owe $21K federal and $4K state. I sputtered that was impossible, the agent said, "oh wait .. I was looking at the wrong thing, it's only $12,000 for the federal."

They put my sons' funds for college as addition income totaling in an additional $5,000 owed to the IRS. I was the one who noticed the mistake and had to wait over an hour to have the mistake corrected. If you're considering H&R Block, I recommend carefully reviewing the costs and ensuring you get clear explanations before proceeding and review the documents before submitting to the IRS.

I used to love H&R Block, but now I'm just disappointed. I selected to have a Tax Pro, but then changed my mind. There was no way to undo the $55 fee. Also, there is no way to set up a payment plan for money owed without crazy fees. Basically the only option it kept coming up with was to directly withdraw funds from my account on or before the tax deadline or write a paper check... Those were the only options. Or pay over $100 for an installment plan. There were no options for a simple payment plan. None of it made any sense!

Been paying for H&R Block's "Peace of Mind" coverage for years and when I finally needed it they absolutely left me hanging to pay for over $1500 in penalties related to an error they made on the return. "Peace of Mind" is simply a creative marketing ploy that is a revenue stream. No customer service, no follow up, just a letter stating that it was denied. Find a local CPA you can trust!

I completed my taxes using their online Deluxe service, and I found the software fairly intuitive and as easy to use as TurboTax. I paid $223 for 2 state returns, my federal return, and a "Tax Pro Review" that I couldn't figure out how to opt out of. My Tax "pro" recalculated my adjusted gross income to incorporate my military retirement pay as taxable income on my state returns (which don't tax military pensions), and I'm haggling with her for an explanation. H&R Block already has my money, so if I don't want to void their "guarantee", I'm on the hook to file now and petition state revenue services for relief later. I'll probably be money ahead to redo my taxes on TurboTax, but I'm giving my "Tax Pro" until Saturday to figure this out.

Not worth it esp online services, being charged same amount as the tax return is a JOKE, you literally have to upload your forms even though you give them consent to view your docs on CRA! Do it yourself if you can or find someone less pricey than HnR block. They used to be good but seem to have really declined. No intent to actually help the clients but eager to take all the money.

Referring to the Business Prep software desktop version, which I think is the only way the company has to prepare LLC, partnership, S corp... taxes. In 4 words: Do Not Do It! Only if you want to age prematurely. There's no local support for this product and online and phone support--it's like they've never heard of the product before. 3 years in a row this product has caused major anxiety at tax time and it has officially struck out with me this year. I don't recall the exact issues of years past, but it was something similar - that I file taxes and the IRS rejects it for some reason that is crazy obscure and not at all solvable without tech support. This year, the IRS accepted the return but with messages.

I have been using H&R Block online for last 16 years and have noticed a gradual decline of service quality. This year for the first time, I choose to use the FREE filing and this is my experience.

Tried using H&R block online..it's not rocket science.. Said was free spent hours doing our taxes...got to the end they wanted a fee of $115.00!! Kept saying NO NO NO TO all the boxes that kept popping up with offers trying to get us to pay for AI or a some advice..so should of definitely been free service..they're a joke and gets you to the end..and WILL NOT LET YOU FINISH unless you pay them this HUGE FEE. STAY AWAY..there's others out there that are truly free..

I have used H & R Block to file taxes for several years. I accidentally added Tax Pro to my cart, a cost of $55. I have now been on the phone for 20 minutes trying to get this simple item removed. There is no option to remove it from the cart on the website. This is completely outdated and a waste of my time as a consumer and I feel that I will be using a different tax software it the future.