H&R Block Reviews

Rude immediately on the phone for zero reason!! Kat you need to have some common decency. We called customer service and was told that we would be called back by someone in an office near us so then we were and she immediately started off the conversation, not being very kind and then interrupted us and was rude and had zero customer service will not use H&R Block next year. It’s not our fault that customer service gave us and you the wrong information. We were very specific with what we needed just confirmation that our taxes were filed and that we had set up our payment plan correctly. If you couldn’t help us with that, you didn’t need to say it in such a rude tone.

Used H&R Block many years ago in my early tax days when I was in my twenties. Made a mistake of going back to them. They're a corporate franchise, lot of mistakes on their part satellite offices then when you need help getting in touch with somebody who has knowledge or transferring you over and over to the wrong place voicemails corporate nonsense.

I would not recommend them, it cost me over $400 to get my taxes prepared for 2024. They did my taxes for 2022 and I paid for the coverage in case of audits. First don’t ever buy it, it only applies to a short period of time. When the IRS came knocking, I had to point out to the guy what was wrong. We were supposed to have a phone meeting and he never called me. Have not heard from them since. I am handling my issues myself because I understand what is going and the tax professional is not any help.

Late April 2025 I dropped off a very simple tax file to the Agassiz BC Canada H&R block office. April 28 records show that I received 1 missed call in the morning during my shower. No voice message was left on my machine so it went unnoticed. No follow up calls from H&R Block. I waited and waited for H&R to call and finally dropped into their office in August to find their location closed. My call to Hope H&R informed me that my documents were waiting in Hope. If I wanted them to file my taxes, I would have to drive to Hope, pay $137.00 and they would send my taxes off.

I had a terrible experience with H&R Block. They charged me $125 and refused to refund my money, claiming I had an appointment I never scheduled. When I called their site, I was contacted by people from another country, which made me feel unsafe and unprofessional. As an American citizen, it is very concerning that my Social Security number could end up in the hands of people outside the U.S. This situation was not only stressful but also very alarming. I strongly advise others to avoid using their services. I am waiting for the refund and have contacted the bank and IRS.

I went in person to get my taxes done at deadline. Taxes are not finished yet and when I call no one is available and calls are rarely returned. I would definitely not use them again or recommend them to anyone. I've had better experiences with free tax help when you can get it.

I dropped my taxes off to have them done towards the end of April. I knew it would be a few days late but it was my fault for not dealing with earlier. About a week later a lady called Penny called me and said she needed more information to save me paying more taxes. I took what she asked for to her, but my husband did not have but it he didn’t really need it. When I introduced myself she said “I was going to call you today!” We chatted and I told her not to worry about my husbands for now, just get it done because I knew I had to pay and I was worried about interest. She only works Tuesday and Thursday so getting over to the office was inconvenient, but I expected that when she had it completed she would call.

Worst experience possible this year. After spending hours filling out all the information for the return, the software switched to "premier" (more expensive) mode, and there was no way to go back. The customer service agent on the phone was not at all helpful. The whole thing feels like a scam at this point. Will never use again.

I've been using H&R Block for years. But unless something is done to make this right...I won't ever be using them again. I was having troubles this year big time getting the money together to get them done. But I knew if I didn't get them done I couldn't get things like get carbon tax credit etc. So get it together & I'm waiting. Finally called Rev.Canada. And they say they never received them. So had to call H&R Block & have them send another copy. Because I also have to do them in a papercopy...so it takes longer. This is hurting me so bad. Because now I've been cut off of my incomes until they get asset. I am in huge trouble & so I called them...they didn't want to deal with it & the woman that Finally talked to me didn't sound like she had a clue or very professional. So doubt I'll go back to that 1 if any. Depending on the outcome of this.

It was supposed to be for free without a professional helping me, but it was about $200. The system changed my annual income by a lot less than what I had on my w2! Now I have to do an amended return. And I called their customer service and they said I could come into one of their offices but I would be charged another $100. No thank you, I'll do it myself!

We paid H&R $ 585.00 to do our personal taxes for 2024. This was at their office # 32031 in Wilmington, NC. Then, on May 5, 2025 we received a letter from the IRS indicating that our return was incorrect, and that we OVERPAID our taxes by $ 192.00. A few days later, the IRS sent us a check for $ 192.00. We called a gentleman at H&R and explained the situation, and requested an adjustment based on their much publicized "Accuracy Guarantee." The H&R gentleman agreed that H&R has made the error, and that they would reimburse us $ 100.00 for the error. We went to their office a few days later, to collect the $ 100.00, and met with a lady named Erica. Erica said she was the manager of this H&R office, and she reviewed our case. She said H & R would not make any adjustment based on their guaranteed accuracy policy.

I have used Tax Cut which subsequently became H&R Block tax preparation software for decades. The problem exists in the 2024 tax program. I had successfully completed my federal and state returns and was ready to send them using the online filing capacity. However, minutes after sending my returns a message came back saying the returns had been rejected (even though the software had indicated that all was correctly done). The message told me that the Tax ID for the payer on a 1099 was incorrect. I looked up that payer and the tax ID I had supplied was exactly what was written on the 1099. I tried to resend but received the same message. The software suggested that I physically mailed my return (even though I had paid the exorbitant online filing fee).

Every time I got to the end it tried to trick me into getting some deluxe nonsense and it worked once. So I had to contact customer service and they couldn't resolve my problem so I ended up paying g60 bucks for a service I didn't fn want. And then in the end they didn't even use my card I had on file which is the only one I have and it's current, to pay the damn irs, so I've just not gotten a letter saying I still owe coz it didn't do it. So I'm out 60 bucks and now I have a mark on my trace saying I didn't pay. UNREAL. I feel so scammed. I'm NEVER using this garbage "service" ever, ever, ever again.

Please be careful about H&R block. Their software does not calculate the taxes you owe correctly. I had taxes due and I paid the full amount whatever the software had asked me to do. I got another bill from IRS saying that I owe more. When I asked the H&R block to see why their software did a wrong calculation, their answer was that happens we do not have the same calculation as IRS. That means who knows I am getting the same amount in refund if my software is not calculating it right. Also by the way I used a tax advisor from them and they are not willing to review it nor refund me the amount I paid to use their tax advisory service. At this point I do not trust their software and would move to Turbo tax. Please do not trust H&R software to do right calculations for you. They do not even stand by their own product and it is just a gimmick that they say that if the software does a wrong calculation they will refund. Do not use their software.

Filed in January. Still have not received my refund. Kept being told it can be 60 days. Been almost 5 months. Had H&R double check if everything was correct, kept saying no problems. Found out just today the person that did it put something in wrong place. We was suppose to get a letter in May about it. Didn't receive anything. Going back to Turbo Tax next year.

Had some issues in my previous tax filing so had scheduled an appointment at the Crest Hill, IL location. Due to some emergency had to reschedule couple of times and never received any follow up calls. Got a very rude email from the office manager threatening to cancel all future appointments/requests. The tone of the email was rude and I would never go there.

H&R Block has a calculation guarantee. FALSE. Put in the total amount of health insurance premium, program said only a % is deductible. Then imported the info into the State program. Instead of importing the percentage that was acceptable, it imported the total premium resulting in $500+ bill with the state. Contacted H&R Block and showed it to them. The ignored it and denied the claim without even addressing THIS PROBLEM. I pointed this out that they did not even address this, NO REPLY. Terrible service and program is NOT accurate.

Did my taxes through H&R Block a few times, but won't use them again. Somehow they didn't pay my taxes in 2021, although I have documents stating their commitment to do so. I got a few delinquent notifications, I thought the first few were fraud, so I did ignore. Staff did not take responsibility and they still have not accepted accountability. Customer service, if that's what they call it, basically blamed me for not getting back to them sooner. I take partial accountability for a portion of the late fee, but H&R Block was paid to do work and they failed to complete their end of the work. Lame experience, lame staff, lame response, just lame.

Every year H&R Block in Austin my advisor left. This last time after 15 messages finally reached a human who could “help” me. Total incompetent. Looked at worksheet, so wrong, a toddler could have seen the errors. Asked questions, no response. Paid huge fee (over $700) to receive revised actual return, never got it. April 14th can't reach advisor or manager of Austin office. April 15th, they left me hanging with no return to file, no returned phone call, a worksheet grossly off by over $10k. Inexcusable, unprofessional, and incompetent. Avoid Austin H&R Block Advisors.

We left our taxes with him over a month ago for processing and filed for an extension. We tried to reach him and left countless voice messages asking him to please contact us about our taxes. He never returned any of our calls. So we went to the office to speak to him. There was a note on the door stating the office was closed and to visit the Cortez Rd Office!!! We found out that that office had been closed for 23 days! We received no notification of this.

I have been filing with H&R Block for a few years now and it's always been smooth and easy and I previously would have recommended it to everyone as a free easy service for tax filing. HOWEVER... This year I filed my taxes back in March and it is currently May 12 and I have still not received my refund. When I look on my account it says my taxes were filed successfully.

I've used H & R Block online to prepare my taxes for the last 15 years, starting in 2011. I've been generally pleased by the service, overall. But now I have a problem. I owed a bit of money in Federal Taxes on our 2024 return. I ran through all of the checks and Block said our return was perfect, with nothing that needed to be done before filing. I paid the outstanding Federal balance in early April 2025.

Online preparation, the fees are not correctly reported to the customer, and once a system dialog selection is made for audit support there is no way to remove that charge -- at this point I am looking at a dialog that is ambiguous about what charges will be, and I think that it will be over twice what they proposed initially.

I would leave a negative review if possible for the H&R Block office at 10421 South Padre Island Drive (Corpus Christi, TX) and Sylvette **. While snow birding on Padre Island, I phoned the office in late February/early March and asked if I could get help with two things: 1) a tax-loss carryover from the previous year and 2) a K-1 business form. I explained that I use H&R Block software and I had completed my taxes, except for those two items. The receptionist said yes, Sylvette could help me.

Don't trust their 100% accuracy report. My filing was 100% "accurate" when there was a mandatory missing form. I got a letter from IRS and had to fill out manually and fax them. I paid $95 fees to H&R block for using their online service. They need to fix the software.

I'll start with my wife and I have worked with H&R Block for 30 years. In 2023, my wife did an Emerald cash advance, which we've done in the past and they take it from our tax return so we took our information in filed our taxes and in June 2024, applied from auto loan only to find that H&R charged off the loan. I called the branch, the representative said it was probably some wires crossed and that it was okay so I called the eight hundred number. They did an escalation 6/20/24. They closed it 6/25/24.

Had my itemized returns (federal, state and city) prepared in Philadelphia for over 20 years with competence in ~2 hours each time. I could see on a screen in front of me exactly what was being entered line by line, thereby being able to ask questions and correct an error if necessary. Moved to NJ 3 years ago and people in 2 Cherry Hill offices were unacceptable in knowledge and attention in entering information. There was no longer the screen available for me to see the returns in progress. After reviewing federal and state returns at home, I found mistakes and omissions. Preparers rarely returned multiple calls or e-mails to answer my questions. Had to return to the offices 3-4 times (for over 10 hours) for corrections, twice for amended returns to be filed because of the preparers' mistakes, and returns omitted in my packet. Paid $595. Hugely disappointed in the company for omitting the client screens, and the tax preparers for their carelessness and refusal to accept responsibility for mistakes. Never received one "I'm sorry".

Why do I pay hundreds of dollars for a professional to do our taxes if they make mistakes and then do not stand by them? Long story short, paid H&R Block to do our taxes again this year. When paying she wanted us to pay another hundred bucks for Peace of Mind to guarantee their audit. Incredulously I asked "wait, does that mean you do not stand behind your work?" Should have been red flag and sign. After I had her explain it in more detail and found out that even if a mistake they would only cover $6k that seemed like a scam. So you do not stand by your work and even if a mistake you limit your liability on your work to a small amount? Well, you guessed it, almost immediately we got a notice back from the State that we suddenly owed another $2000. Well since we did not fall the POM scam no dice. Immediately went over to find out where the mistake was. Not impressed I had to find and correct the next lady on documents.

I filed taxes on April 5th. My return was due the 23rd, great right? Well my preparer put the wrong last digit on my direct deposit form. I've been to the office multiple times, hours wasted, and on numerous phone calls to no avail. I still don't have my refund and they can't find it!! Refuse to do anything about it. Keep telling me to wait and check the mail???

I have left three different reviews on Yelp. Every time I get a nice message with a corporate line to call. It is just someone detailing my experience. They are super nice saying how sorry they are. I get a reference number, told I will have someone call me in 3-5 days to discuss further. Not one time have I received a call back. Extremely rough customer service. 100% ignoring a rather serious issue. Immature and will never use their services.