H&R Block Reviews

I got my taxes done at H&R Block. My federal taxes came back ok, but when it came to getting my state taxes I have had nothing but problems. I was told that it would come in no longer then 5-7 days; it has been 22 days now, and I have got nothing but a bad attitude from the employees. I have called every day since the state of Idaho has informed me that the check has been deposited into the H&R Block bank account. Every time I talk to them they tell me the same thing: We have printed the checks for the day, and yours is not here, call back; it wont be here any later than tomorrow. I have left several messages with no call back, and more importantly, no check. At this point I don't know what to do. I have tried everything even down to calling the district manager. I will never ask for H&R Block's assistance again, and I don't recommend them to anybody.

I used the online version of the TaxCut Program to complete my taxes. My federal was successful, however my state was rejected. HR Block claims that it's not their fault, but my state's. Since TaxCut claims that they are in sync with the IRS and the states, they should be aware of any errors or problems that may occur. None such luck. When I did the check for errors procedure, the response from the program was that all was well and that they were ready for efile. However, there was a problem that TaxCut has known about and alerted me to the problem. Of all the free and lesser priced programs, I chose this one, not once, but three times. TaxCut, you're OUT! Only bad publicity with me as I spread the news!

I used their on-line tax services, and I was told that I would have my money in 3-5 business days, and that was about 1 1/2 weeks ago. I still have not received my money. I have been calling every single day, and they keep coming up with different lies. If this continues, I will file a law suit because instead of them sending the money to my personal account, they sent it to their bank to get their money out. They don't deserve the money because the only thing they did was push a button.

So I get my taxes done with H and R Block cause I want the quick money, I was approved; and they gave me my card. I activate that card and check the balance again and again and find there is NO MONEY ON IT. I call there 1888 number that you can't understand at all and reading off some paper to tell you some lies. They CHARGED me for the RAL; but yet I am not getting it, I have been trying to contact any one I can. It seems like NO ONE CAN HELP ME AT ALL. What should I do?

I had purchased a printer with my Emerald card and canceled the transaction three days later (ordered 2/2/08; canceled 2/5/09). I have been going around and around with HR Block over my money ($105) being returned to my Emerald card. Dell has sent 3 authorizations releasing the transaction and for some reason HR block will not put the funds back onto my card. I have been on hold with HRB numerous times (approximately 2 hours) at this point and have spoken with different agents who say they will send me to the holding department, but when transferred there...I am on hold once again...running up my minutes on my cell phone because I do not have a home phone. It also irritates me that I am being charged $2 every time I am even transferred to someone although nobody can seem to tell me why my money is not being put back on my card. If I am not having my problem solved why am I being charged?

I applied and was approved for a 1-2 day RAL to be deposited on an Emerald Card. Two days later after many calls to check card for loan I called the office and was given an 800 number to call. All it stated was that I was denied--this has never happened in all my years of dealing with H & R Block. The recorded message said I would receive my refund in 8-15 days. I called the office back and asked for a refund on the RAL loan and said it wouldn't be refunded but they wouldn't charge me interest! What interest? I'm paying a loan fee and interest for something I never received! What is going on here?

I took their Emerald Card advance loan for my tax refund. Then they sent me a bill to pay it back. I paid it by check, and they cashed it. Then they took it out of my refund again; now I am out $467.00 . They admit they have it, but they won't put it back on my card or give any reason for not doing so.

The tax preparer asked me questions regarding claiming my sons. I have 2 sons with my fiance. He claims one and I claim one. I explained this to her, and she asked me if I was married and I answered no, but we live together. She then asked me if I was having sex and that cohabitation was illegal in the state of Michigan. Since when is having sex relevant to filing taxes, and when did cohabitations become illegal in the US?

I tried filing my 2007 income tax return with H&R Block Tax cut February 1, 2008. Everything was fine until I got to the 8910 form needed for Hybrid car purchase. Could not finish the return until the form was available. Was told it would be available February 18. On that date I was told the form is still not available and would have to wait until February 21. I went on the IRS website, and the form was available. I tried to complete my return today, February 21, and the form is still not available with HRB. I used their ask a-question-screen and was told I would have to pay the $19.99 before I could ask a question. Why should I have to pay for something I have not received? I have been an H&R Block user since 2004, but if I ever get the 2007 return finished, I will never use them again. There must be something that can be done about this type of rip-off. I think H&R Block was fined a few years ago for over charging for returns.

I downloaded H&R Block Premium software as it seemed cheaper that the competition. I later realized that it cost more due to the high e-file fee. This fee is not published on the web site. After complaining, I was issued a coupon code for a free e-file. Now H&R Block refuses to honor the code. Support incident # RES1092920.

I e-filed my taxes with H&R Block on February 1, 2008 and anticipated my refund to be direct deposited into my bank account on 2/15/08. The IRS sent my refund to H & R Block on 2/14/08 and H & R Block sent me an e-mail notifying me they had received my refund from the IRS and I could expect my return in 1 - 2 days. I called H & R Block on Monday, February 18, and was told they (HRB) had send the funds to my bank on February 15. I called my bank to verify and was told they had not received anything. I called HRB back and spoke with Shatoya and was then told I had asked for a Refund Anticipation Check and it would take 8 - 15 business days. I explained to them that I had not asked for a RAC and then put on hold for 40 minutes only for her to come back on the line and tell me that her manager, April, would call me back within the hour because it seems as though my bank denied my direct deposit. I explained to her that my bank would not have denied my deposit and the lady then hung up on me without asking for my number to call me back.

After almost 20 years of doing business with this office, this year has been a nightmare. My loan for some reason was denied after several years of no problems. The H&R Block company had no idea but provided me with an 800 number. I called this number and a lady read word for word a bunch of jumble basically stating she could not tell me anything! Stating that I would be sent a letter. I paid to have this RAL and now I am not sure what I am paying for besides a scam. I was told it could take 8-15 days whereas there is nothing rapid about that! I am a single parent who needed that money for college expenses and other bills. I went to the IRS.gov site and was unable to find anything either..have no idea what is going on.

I have been going through H&R block for about 8 years now. I have never had any problems and have always used the anticipation loan. I also did the 500 dollar loan with the emerald card before Christmas this year as well has last year. There didn't seemed to be a problem until yesterday, when I checked my balance and noticed I was missing $517 dollars and some change. I called the 800 number to find out why and the lady told me I would get it back in 48 hours. Evidently, the bank with the emerald card hadn't received their money from the IRS yet so they decided to borrow some money. I did get it back but it sure has made me nervous. because they have shown me they have access to my card anytime and can take out money when they feel like it. Is this LEGAL? I was planning on having my paycheck direct deposit into this account. I don't think I will. As soon as I got my money back I went to an atm machine and emptied it out. I just don't understand how they could get money off your card when they want - to me that is stealing. Of course when I borrowed money from them, I had to pay a fee, what about them Paying me a fee when they borrowed from me with out my permission?

I worked for H&R Block in the call center, primarily servicing the Emerald card for the past 3 months until I quit last week. I could no longer deal with the atrocities that this criminal enterprise perpetuates. I have first hand knowledge of how the employees are trained and what we were told to do in order to take advantage of the lower income people that H&R Block targets. I have compiled evidence of several things, not limited to unfair business practices, among other violations and those that appear to be crimes. I am submitting a summary of my information to the U.S. Attorney's office here at the world headquarters in Kansas City, Missouri. I would love to be contacted via e mail by any attorney or individual who believes they have been victimized by these despicable vultures that call themselves corporate executives. My screen name is Gary Boley, a fictional name due to protective privacy measures I must take due to being an ex-employee.

We went to file our taxes before Jan 13th of this year (the day the IRS was to be receiving returns). The tax professional filled out the forms, and we asked for the RAL and also $300 H&R Block Savings Account. When we went home I was comparing this year's return to last year's return when I noticed a mistake with our deductions. I immediately called the H&R Block office and spoke to the professional that served us and explained the error. She said it wouldn't be a problem because our return hadn't left their server yet because the IRS wasn't accepting returns until the 13th. She said she would call to let us know if she could pull it off the server so we could bring in the corrected information. She said she didn't know if it could be pulled. We called over the next week or so and left many messages for her to call us back. Finally after about 14 messages she called back to tell us that the return could not be retrieved and that we'd need to file an amended return.

I was sent a FREE copy of H&R Tax Cut in the mail. I decided to try it. I went through the whole process to find out it was going to cost me around $75.00 to file my taxes. I went ahead and did it because I was in dire need of the money and had already spent many hours working on it. Now come to find out that they are holding my tax refund for 2 business days with out any justification other than the fact they want to squeeze some more money out of me by getting interest on as much money as possible. If they are holding everyone's refunds, they are making money on what is rightfully mine. I will never again use H&R Block for anything!

H&R Block makes you pay a fee of $20 if you do not accept to have your refund put onto an emerald card. This card does not have your name on it. It states you are an H&R block client. We were able to use it for the first couple of days. Please note that fees apply to get money out of ATM's--larger than normal fees. Well, our money all of a sudden (as of yesterday) is not available. My husband called and was hung up on by a rep. I called and was told it should be up and running in about 2 hours, that their systems at Mastercard were temporarily down. Well here it is another day: No money.

I usually do my own taxes but due to a separation with my spouse I decided that I needed to have that refund right away and went to H&R. I opted for 8 to 15 day return, called on the 10th day, and found out that my return had been denied. The mistake was mine; I gave the wrong number for my son's social. I asked why no one had called me to tell me, and they were like "Oh, I don't really know why." She corrected the social and told me I would have the money the following Friday which would have been day 20. I am still waiting for my refund. I called the 800 number and was on hold for an hour, e-mailed my complaint while still on hold and received the reply to call their 800 number so they could help me.

We took our info to H & R Block to have our taxes done. The girl started entering info in the computer and then stated she did not know enough about annuities to do this herself. She said she was going to send it to another office that day for them to do. I called back a week later, and she stated that she had been sick and not been able to send it. I then called back again after another 3 days and was told that it had been sent to another office. I was also advised at that time that it looked like we were going to get a refund.

I attempted to file my taxes as I always do with H&R Block online services, only this time I was not able to finish filing because I was receiving processing errors. I talked with a service rep using their live chat support; this service rep advised me to delete internet files. I tried and was still receiveing processing errors. I called into the customer service support and had a lady walk me through various trouble shooting steps and still could not get the taxes to file. We attempted to print the forms, and the program would not let me print. I was advised that issue would be escalated and a rep would call within 24 hours. I never received a call, but I was charged for their service even though I have yet to be able to use this service.

I went to get my taxes done on 1/15/08 at H&R Block. The lady that does my taxes there is wonderful and has been doing my whole family's taxes for a couple of years. We get halfway through my taxes, and I'm told that we cannot proceed because of AMT and the form that is needed has not been released by the IRS and I'll have to wait until Feb. 11th to file my taxes. I was told that it was something to do with the tax bracket that I fell into and the credit I was getting for claiming my tuition. So on 2/11/08 I go back to get my taxes done, and like every year I get the instant loan that they offer. And was DENIED. No explanation was given, but I was told that I was approved for the 1-2 day loan. Which was fine with me. So I decided to get one of those Emerald Cards, because I was expecting $4000 back and my bank always holds the check for 7-10 business days. Well I check the status, today since its been more than 1-2 days, and I learned that I was denied do to pre-screening. Now I have to wait 8-15 days. But was assured that I would be refunded the fees from HSBC. We'll see.

I have used H&R block for several years and this will and was my last time as they messed up my taxes. I have never claimed my daughter and I have gone to the same person for several years and now because of their mess up my daughter cannot file her taxes until mine are amended and she has to mail them. But H&R Block gave her a free coupon to get her taxes done as well as mine for next year. I don't think I'm going back to this place again. It's been 15 days and I still haven't gotten them back.

I was pushed into obtaining my refund check on their emerald caster card even when I said that I was not comfortable doing so. They could not answer any of my questions because the preparers don't really know how it works either. They are just instructed to go over the highlights of it very briefly. Once I was signed on with it there was no turning back. It is a pain to activate and it takes the maximum amount of time allotted to get it. Once it's on there, you cannot get it back out without service charges. If you want the entire sum, it will cost you $20.00 for their trouble? Otherwise, $1.85 every ATM transaction that occurs with limited amounts that can be drawn. Which by the way, you won't know until it's activated. I called to see if once they get my refund check, and the bank could put a hold on the card and sent my actual check back to the office that did my taxes but that is not an option. I understand that some folks don't have bank accounts but if that's the case, they need to advertise it as such and should CLEARLY state what the charges are.

I have my taxes prepared by H&R Block each and every year. I can honestly say that I have never had any problems when using their tax services. Until last Friday, I had never filed rapid for my tax return. This year, I decided to use the Emerald Card that they offer. I need some cash really quickly. I haven't had a problem with my card. I am happy. After reading all the bad reports that other consumers have had, I just hope that I don't start to have any issues. I just wanted to say that I haven't had any issues. I actually like H&R Block. Thanks.

I used HR Block online services to prepare my 2007 tax return. I paid $44.95 fee using a credit card. My federal return was rejected for whatever reason, so I decided I needed to seek professional help from a CPA. Since I did not efile (which I was told was a FREE service) I wanted a refund of my money. I didn't use the software to prepare my taxes in the end so why should I have to pay for a service I didn't use?

I have no $ for gas or food to make it till my next payday or till refund gets to me I can't even take my children to school 20 mins. away. I am so screwed!

I filed my taxes yesterday. I have been going to H&R Block for over 10 years. I opted to have my refund deposited to my emerald MasterCard offered by H&R block. I am a single mother of 3 and so I needed the anticipated money fast. I chose the 1-2 days RAL. I have never been denied for and RAL. Ever! I called this morning to see if the funds had been added to the card to find that I had been denied for no apparent reason. I called my local H&R block tax preparer and he had no answers for me. I asked about the extra money I had paid to have him do the RAL and he said I would still have to pay the fees minus the bank finance charges approx. $50.00. I am shocked! I spent the extra cash I had to pay my bills and now have zero money to make it till my next payday let alone till the refund gets to me. The automated system tells me the IRS will release the money to the bank in 8-15 days. I will never use H&R Block again. I was never told that I may be denied. I was scammed. There must be something we can do.

This has caused great financial strains on me. This will also bring more debt to me.l

In an attempt to withdraw money off of the H&R block Emerald Card Debit Master Card that was issued to me by H&R Block upon filing my income taxes, before the transaction was completed it was canceled. H&R Block Emerald placed a hold on the card for six weeks. They then informed me that the merchant I went to requested the hold. I contacted the merchant (Wells Fargo Bank), and I was informed that they did not place a hold--they only canceled the transaction, and the funds should have been placed back on my card within 3 business days. It has now been 2 weeks, and H&R Block Emerald has not released my funds. Instead they are on hold until 3/13/08 which is more than one month.

Filed taxes online and instead of HR BLOCK depositing my federal refund, they withdrew the funds.

My wife and I filed our tax return several weeks ago. We were supposed to have our money on the 8th of February. We purchased a car with the contingency that we would put $2,000 of our return on that vehicle. The funds were to be direct deposited into our account, but our bank refused the payment because we used my wife's checking account, and H&R Block put the deposit in my name ONLY. We filed married and jointly.

My husband and I are tight, money wise and needed our tax refund right away. We have always prepared our own taxes, but I figured if H & R Block could give us the RAL that the need outweighed the cost. We had our taxes prepared and we were approved for a 2-day RAL. That was January 15 - it is now February 11 and we have not seen a dime.

I used H&R Block years ago. Never had a bad experience, I would go there, and they would electronically file my taxes; and I would usually get my refund back in 2 weeks. I started doing my own taxes for the last 10 years or so; I would fill them out and then have my funds electronically deposited into my checking account. That process always took about 2 weeks, sometimes sooner depending on when I filed them. This year, my husband and I thought we would go to H&R Block so we could get our money back sooner.

We filed for the RAL at HR Block at 10 am on a Saturday. We paid the $50 fee + 29.95 fee + 20.00 fee because we chose to get a check instead of the prepaid mastercard. By 5 pm that day, the office had already called us and we picked up our check that day. I was concerned by all of the negative experiences I read re: the RAL - but was pleasantly surprised when we received our check the very same day. I'm not sure why others had such a problem.

I went in to H&R Block to have our taxes done. My husband was not present with me.The tax specialist talked me into putting our refund on their Emerald Prepaid Mastercard. I was a little leery about this, but she assured me that because my husband was not present with me, we would have to come back in to H&R Block the next day, and she would go over the paperwork with my husband. If any changes were needed to be made, she would do it at that time; then we could sign the paperwork, and she would e-file them. When we came back the next day, we sat down with the same tax specialist and told her we wanted to change the refund from the Emerald Prepaid card to a check from the IRS. She then told us that we couldn't do that because she already sent off our taxes earlier in the day. My husband asked her, "Who gave you permission to send them off without our approval or signatures?" All she said was, "Sorry".

I prepared my 2007 Taxes online with HR Block and can't seem to get any help from anyone with my problem. I had a refund that was supposed to be direct deposit onto an Emerald Card on Feb. 01,2008, and until this day my money has not been deposited on the card. I have notified the IRS, and they tell me that they sent the money to HR BLOCK BANK to be put on my card. Of course, not one single soul (after 15 different phone numbers) can help. They tell me they show no direct deposit, but they can verify the emerald card number. I even called HR BLOCK Regional office, and were they dumb founded. Again no help. I'm on my own to track down this money. I used to be a tax preparer for Block...but for this reason, I don't work there anymore. I also took out an Emerald Advance back in December, and they want their money; but I don't have mine.

H&R Block prepared my taxes yesterday and talked me into the RAL. After I reviewed the paperwork at home, I decided to cancel the RAL, which was less than 24 hrs. later. I spoke with H&R Block (Dan Hodgekins), and they refuse to allow me to cancel the RAL--even though the loan agreement that I signed said that I have 48 hrs to cancel.

I used H&R Block to do my taxes this year (with Simple Pay). My returns were accepted on 1/15 by the IRS and were deposited to HR Block's bank on 1/21. It is now 2/8, and I was just told they had to mail me a check because my bank rejected the deposit. I have spoken with HR block over and over again for the past 2 weeks. Every answer was different; they of course blamed the IRS. I called IRS to confirm deposit, and it was deposited.

I went to HR Block to apply for the Money Now loan that they now place on debit cards and did qualify; however, the rep who prepared the loan told me there was a $30.00 fee that would come off the top of the loan. But at the end of the preparation she told me that I would only get $440.00. So I asked why not $470.00 if HR Block fee is $30.00? She then told me that I would be able to get the additional $30.00 two days later, so I left the office to go and pay some bills only to find out the money was not on the card. I called the HR Block office, and they told me they were having some problem for the past few days with uploading the money on the cards, and eventually got the money two days later. The tax preparer nor anyone in the office had let me or any other consumers know of this problem. I feel as though I was misled in getting the loan because funds were not available when they should have been, and I would have chosen not to proceed with the loan. I also found out that the additional $30.00 was for a payment that should have been made on Jan. 15, 2008; but the loan was not due to be paid back until Feb. 15, 2008. The rep did not let me know of this.

I purchased the H & R Block Taxcut Premium + State product. After filing, I discovered a serious error on my State of Iowa return. The amount for Home Mortgage interest and points reported on Federal forms is exactly double what I entered when I went through the interviews. When I log into Taxcut and review what I entered for the different questions, the amount I entered for Mortgage Interest was correct. The Federal form was correct, but the State form is showing that I'm deducting an amount that is exactly double what it should be for Mortgage Interest. I called technical support. They agreed that it was a technical problem with Taxcut, but they told me to call the Tax Advisors. The Tax Advisor all but scoffed at me and told me to call Customer Service; and Customer Service had me write an e-mail and send it to some random e-mail address. The e-mail was not returned after 9 days, so I called Customer Support and demanded a refund of my fees.

H R Block has deceived the lower class and middle class taxpayers of this country with deliberate lies. The execs at H R Block knew that the banks and the government were not going to go along with the RAL programs they offer, and that everyone was going to be denied a rapid refund, so what do they do? They offer a $500.00 advance on your taxes and tell you that you MUST file your taxes before February 15th with H R block and repay this loan, or you will suffer heavy penalties. They did this knowing that once they sucker all the cash strapped humans into the $500.00 loan, they will come back to get their taxes done and to get the RAL that is not going to be paid. I have had my taxes done for the last three (3) years at H R block, and the only reason I had them do them is because I received my return the same day and then the next day. Well this year after getting their Emerald card and paying $222.00 for their service, I was denied by the bank for a next day refund. THEY KNEW THIS WOULD HAPPEN and said nothing before I agreed to have them do my taxes.

Do not put money into the Emerald Card Saving Account. The IRS is not paying out to them at this time (and who knows when they will?). I went into H&R Block to file my taxes like I have for the past 5 years. I have always had a great experience with the company and the employees who have assisted me. My most recent experience with the company started off no different, up to the point where I found out that the money I took out of my refund, to put aside to go into the Emerald Card Savings Account, was no where to be found. I had a receipt from the H&R Block office stating that the money had been taken out of my full refund to be put into the saving account; however, when I called on the card to make sure everything went through from the RAL, I was advised that there was a zero balance in the saving account. I was irate and concerned at this point; where could my money be? I called the number on the back of the card, and after waiting 15 minutes to talk to a human representative about the issue, I was advised that the IRS was not paying out to the savings account at this time because it was on hold. The rep also advised me that if I didn't see it in there by Feb. 29 to call back. (Ya, and wait on the phone for another 15-20 minutes to talk to someone?)

I have been using H&R Block off and on for ten years. I am capable of doing my own taxes but use Block so I can get my refund back faster. On this occasion I was told by the preparer that I may be able to get the IRAL which would give put my refund on the emerald card in 1 to 2 hours. The computer then stated that I was not eligible for the IRAL but was eligible for the classic RAL which would put my refund on my card in 1 to 2 days. So, I agreed to pay the fees to have it in 1 to 2 days. The preparer told me to call first thing in the morning, and my money would be on there; if not it would be on there by the end of the day. First thing this morning I called the 888 number and the recording told me that HSBC had denied my loan, and I would have to wait for the IRS to deposit my refund in 8 to 15 days.

I went to H&R Block in Pompton Lakes, NJ, to do my return. I thought it would be simple and fast, but I was wrong. I was there for over 2 hours dealing with a guy who was clueless. I was not explained anything. The only thing I was told is that I would have the check that night. As it turns out, no check. Then I was told to pick it up the next day. I took off work to go get my check and again no check. DENIED! What a mess. Now I am out $300, a day's pay and unnecessary aggravation. Supposedly I will get my check in 9-15 days. Doubt it. They should go out of business! NEVER USE H&R BLOCK!

We went in to file our taxes with H&R Block, yesterday 02/16/08. We have used them for 11 years. This year it was a different location as we moved, but same company. Every year we get the RAL. Last year we got it in two checks, one the first day and the rest within 3 days. This year we opted for the same day loan, and it was rejected. The preparer offered us the classic RAL which meant 1-2 days. We opted for that and paid an extra $297 in fees for preparation and RAL--$107 of that to the bank for the RAL. I checked the website first thing this morning to see the status, and it said that the bank (HSBC) denied the RAL, and we would get a RAC in 8-15 days. This means the IRS will deposit our refund with HSBC, and HSBC will send us a check through H&R Block. I called the IRS because I could not figure out why the RAL had been declined when we get it every single year. I thought maybe we owed IRS and didn't know it.

My ex-boyfriend took my and my son's (not his child) social security cards, went in to do his taxes, and this guy at H&R Block allowed him to claim all of us on his taxes. We were never married, and my oldest son isn't his, so he shouldn't have been able to claim us. Now I have to wait 8-12 weeks for my return because it has to be amended when he shouldn't have been able to claim us--or at least I should have needed to sign something. It is illegal; and they need to fix it, but they just give us the run around when we call.

I am having a problem with the amount I was charged for my preparation, especially as a return customer and a person who could have easily done it myself. (I actually did and then took it there for the sheer fact we got the Emerald Advance, and I thought we had no choice, which turned out to be a false assumption on my part.) I would have felt it fair to be charged $300 to $450 (sort of), but I was charged $737 and that was AFTER my $20 dollar. I believe that their fee scale is unethical and overpriced, as well as unfair to the consumer, especially consumers whose information is the same as it was in prior years and no data entry except maybe a few number changes are made by the tax preparer. All they do is import it into the new year from the old year and verify it. How much work is that really? Minimal.

I filed and was promised 1-3 days using ral. I paid close to $200, but 7 days later no money. I get the same answers and same phone#, but no response. I quit using H&R Block for about 5 years, then you hear and see all the tv ads and you think wow, maybe they have gotten better. I lost then and lost now. I, myself, will be outside my local h&r block store, telling people they are a joke, maybe others will follow!!

I had my taxes done with H and R Block in 05. I had just moved to Florida in October. My son had only been living with my for five months. Hr Block said I could claim him. Come to find out I could not because he was not living with me long enough. I had paid the extra money to have the piece of mind insurance that is supposed to protect me if I am audited which I was. I ended up having to pay back over $4000 to the IRS. I have been making payments but I am behind on bills because H and R refused to honor the claim. They said that I signed the papers so it is my fault. They said that I must have told the tax pro the wrong information. Which is a bold faced lie. I told the pro when I moved and how long my son was under my roof and they said it was ok, go ahead.They never once mentioned that I would later need proof that he lived with me for over six months. Which he had not and that is what I told them.

I am unemployed right now, and didn't work a whole lot in 2007 because I was a full time student. My return was to be $308. They wanted to charge me $96 + $29.99 fee for not having cash on hand. I haggled the lady until she dropped it down to $49.50, but I still had the $29.99 fee to pay. That is 1/3 of my refund!

On January 13th, I filed my federal income tax using the online Taxcut program from H&R Block. I selected the simple pay (yea right) option which allows H&R to take the fees from my refund. This was a mistake for me. This choice has the IRS direct deposit my refund into H&R Block's bank. They in turn take out their fees and are supposed to deposit the difference into my account. I should have chosen to pay the fees with a credit card which then the IRS would have direct deposited into my account. Well it has been 11 days since the IRS deposited into H&R Block's bank account and no sign of my money. I have called the Taxcut representatives, and they indicate they have no visability to mine or their bank account information. They directed me to the H&R bank phone number.

They have a stated guarantee that they will get you the largest refund on your tax return. They did not on mine. I tried to get a refund on my tax preparation. I called the 1-800 numbers and only got a brush-off. I asked to speak to a supervisor and have to wait over 30 minutes and refuse to take my number to call me back. I also called teh district manager in Topeka, KS; he doesn't call me back. Nobody at HR Block knows how to honor their stated guarantee! They also state they can get you the fastest rapid refund and RAL--guaranteed; but Jackson Hewitt got the faster refund for me.

My husband and I went there to file our tax return, and we thought that everything will be just fine; we need the money as soon as possible. But NO, it came out so bad! When the lady was doing our taxes, she showed us on the computer that they will charge us $137 for 1-2 days, and we agreed because we really need the money--that's why we went there in the first place. We get to our apartment and saw they charged us $322! We just realized it was too late to go back there and complain or cancel it; we already signed! It says on the paper $215 for H&R BLOCK fee, and the $107 is for the bank fee. It also says that the estimated amount will be available in 1-2 days.

I recently had a baby and wanted to ensure that I would get the most out of my refund. I went into the office, and the gentleman was not very detailed trying to assist me. (He couldn't even spell the word catering; I typed it for him on his computer.) Well, after we finally reached the end, he told me about the 1-2 day RAL. He told me that it was the best way to do it, and my check would be available on Monday. I filed on Saturday. I signed the papers he told me to sign and paid A LOT EXTRA to receive my check on Monday. Sunday came, and I contacted H&R Block to check the status of my refund, and was given another number and website that the previous gentleman never gave me. I was told that I was turned down for the loan and had to wait 8-15 days for the check.

I have my taxes done there every year. I received some money back but had to pay the IRS a lot more. I just received a letter in December telling me I owe the IRS $1500 more. I cannot understand what they did to make me owe more to them after they took most of my refund. I am afraid now when I do my taxes I will not get anything back, and I am in dire need of the money. What can I do to make them fix this? Please help me.

My husband and I chose to have out taxes done again by H&R Block; we've done so for 5 years without any problems. This year they had an Emerald Card to have our refund put onto; they said it would be activated by the next morning, and it was. I began paying my bills online using this debit card, and on the fourth bill I used my card on, it said my card was denied. I called the number on the back of the card and explained to the woman I was speaking with. She said I had put my PIN in incorrectly too many times. I never put my PIN into any online bills. All it asked for was the 3 digit CVN # on the back of the card. I explained this to her, and she called me a liar. Yes, she said, "You are a liar." I asked to speak to a supervisor, and she hung up on me. I called again, and got someone else. She said I had exceeded my limit of usage on the card. Now when I signed up for this card, no where on the user agreement does it state that you can only use the card 7 times in one day, which is what she said. I read the agreement to her, and she hung up on me. I called again, and they transferred me to the H&R block main number. They told me that I had used the card too much.... This is MY money, I should be able to use it as much as I like. I told her this and asked to speak to a supervisor and was told there was not a supervisor available.

I went in to H&R Block to have my taxes filed. I am a single father with 2 kids, and I stay strapped. I qualified for eic credit and should receive close to $6000. I needed the money as soon as possible, so the tax preparer told me I could put the money on an Emerald Master card, and the money would be there in a few hours. She put in my information, and I was denied the instant Ral. She told me, however, I was approved for the 24-48 hr. Ral. Needing the money, I called and called after 72 hours--no money on the card. I finally got a representative at H&R block that told me the IRS intercepted my refund for some reason--possibly a mistake from a previous year, and it would be 8-15 days before I would see any money on the emerald card.

I spoke to Mr. Arron Edwards and Russell Cartwright, both titled supervisors by first line call center personnel, about the payment of my mortgage loan by others not named in the mortgage contract. I asked H&R Block/Landsafe to refund payments made by others not listed in the contract in exchange for funds from my bank account, offering to cover expenses for this request and stressing the importance of my request to respect the contract I signed. I was told No, we are not going to refund any payments made from anyone that are directed to this account. We take money from anybody. I asked why I was not notified of the transactions, and the response was "We don't have to notify you; that's not our job." This mortgage was transferred to H&R Block by Option One Mortgage without my consent or opportunity to respond. The publicized separation of these companies is a scam.

On 1-30-08 I went to H&R to have taxes prepared. I chose the 1-2 day RAL. Was told check would probably be in 2-1-08. Called 2-1-08 - no check. Called 2-2 and was told maybe check would be in later that day. I then called the 1-888-832-5625 number mentioned on the bottom of the application and got a recording stating I was denied for the RAL because I did not meet their criteria. No reason was given, and of course there was no individual to talk to. The only reason I could think of is that I do not use credit and therefore have NO CREDIT HISTORY - certainly not bad credit. So, I called H&R back and told them what I found out and was told it wasn't their fault the bank turned me down--that I would get my money in 8-15 days.

I've been going to HR Block for that past 5 yrs, just for the RAL. This experience was the worst by far. I had my taxes done on 1/31/08. This year was the first year I had not received the same day RAL. I should have known something was wrong then. I was told that I would get my check in 1-2 days still, but everyone else was getting them by early morning next day. I waited and waited. I decided to call and was told the IRS had rejected my return because my employer EIN was incorrect. Then I was asked if the employer gave me the wrong EIN. (I work for a trillion dollar company with a staff of 50,000; I think they have figured out what EIN they should be using by now.) Needless to say I was told I should have my check by the end of the day. When I brought it to their attention that I would have my check if the error had not been made and how disappointed I was, their response was that they still had 16 hours to get me the check.

I went to Block to get my taxes done and opted for the instant ral on the card, but it came back being denied. A pop-up on the computer screen asked, "Want to try the classic ral?" So I then opted for that choice and waited the 1-2 days and found out that I was denied. So now I must wait up to 15 days for the refund. I don't know why I was denied. I did not claim all sorts of EIC's or anything, nor is my credit all that bad. I have always qualified in the past.

My wife and I went to the H&R Block because H&R Block told us they can get us the money faster with additional fees. We chose 1-2 days. Once we did our taxes, we saw a charge of $147; when we got home we looked at our paperwork and saw that there were bank fees for the fast loan. Fine, we got ripped off. When the 1st day came up, they did not have our check that we paid for. Next day we called no check. Finally we called them again letting them know the 2 days is up. When we called they now told us that the loan has been denied, and we have to wait for 8-15 days for it. H&R Block now tells us that the bank we paid for can deny the loan. Now their excuse is it is the bank's fault, not ours. I kept telling them knowing that it can be possibly denied you should have told us at the beginning. And again the manager states the bank has to inform you.

I filed my 2007 tax return with H&R Block on Jan 4th; it was accepted on Jan 15th. On Jan 25th the IRS released my refund for $6,109.00. It is Feb 1st, and I have still to get any word about my return from H&R Block. I also used Simple Pay, which is a funny name for such a horrible service. The IRS says that the company is holding it in order to get the $30 fee, but that it should not be for more than 3 days. I tried to contact H&R Block about the simple pay restrictions, because they don't disclose anything about this service. I actually was told by a terrible customer service rep, Michael T, that I would have to wait another 16 days for my return because I chose simple pay. Why call it Simple Pay? All it does is delay your return.

I decided this year I would use H R Block's Simple Pay (which has turned out to be not so simple). According to the IRS, my check was deposited on 1/25/08 (to HR Block bank). Now according to the tax cut representatives, the check should be deposited into my account within 2 days. Today is Feb.1, and I still haven't received my refund, although HR Block has received the simple pay fee. Now as I sit here on hold trying to get a corporate number, no one has a corporate number available. I have been given the run around all week, and I still don't have any answers; so basically HR Block is telling me it doesn't matter, and I just have to wait until they get to it, because they are backed up on the deposits.

I went to H&R block and had my taxes done yesterday morning. I had a really good experience at first, and the girl doing them seemed to be intelligent and knowledgeable about her field. After I found out I was getting a large refund, she started to go over my options for paying for the tax preparation and getting my money. She mentioned a 1-2 day RAL, told me that the money would be deposited on an Emerald Mastercard and that I could use the same as a credit or debit card except that it was prepaid with my refund on it. It was $89.95 extra for this option. Since we were getting a large refund and were strapped for cash as usual, we decided to pay the extra money to have the refund sooner rather than later. The girl assured me it would post probably by 8:00 that night, but by this morning at the latest. Well, we took the day off work, school, etc, and splurged by taking the whole family to Chuck E. Cheese for the day (which is 2 hours from my home). The guy at the tax office told me to check around noon to see if my money was in yet, but to call them this evening if it still wasn't there.

Instead of doing my taxes for free, last year I used HR Block and received an anticipation loan. This year I went back, and to my surprise I was denied. I'm a single dad on low income who needs this money. So now, I'm getting my refund check later than if I had done my taxes myself, on-line--because it now has to go through HR Block's greedy hands first before I can get what is left. It also cost me over $300 for the disappointment--and I'm still being charged for the bank fees.

Every year, I qualify for rapid refund or a 1-2 day loan. This year, to my surprise, I was rejected, even after being a faithful customer for more than 5 years. I agree. They are now using the RAL to reel in poor people--then let them walk away empty-handed.

I filed MY taxes there; they put my husband as the taxpayer, and he isn't. He didn't have any income in 2007 or 2006. I told them that I was the taxpayer, and they said his name had to be first. Now they're holding my money because he owed child support for a 22-year-old. They never told us to fill out an injured spouse form; they said they would do it after the fact ,and now they don't return our calls. I can't get my money. They need to return calls!

On January 14, 2008 I filed our taxes using the HR Block online program Tax Cut. Everything went fine; I even chose the Simple Pay option like I have for a couple of years now.(simple pay takes the processing fee out of your refund) I even use HR BLocks Emerald savings, which is where my Direct Deposit is going after the $70 in fees for Fed, State, and Simple Pay option. The IRS did their first deposits of the year on Friday, January 25, 2008. Mine was one of these deposited. I called HR Block to see if my money was there on Friday and was told if it wasn't there by noon, it would be there by midnight. On Saturday morning, I was told the same, and then again on Sunday. By Monday, I was furious! I called them again, after being put on hold numerous times, hung up on by people who didn't want to deal with me, or transferred between departments. I was told it would take one to three days for the money to go into my account.

I am a single mother of two and buried in bills after the holiday. Having filed bankruptcy this year, I needed money to try and get my bills paid and try and rebuild credit. I went to HR Block on January 18th, against the protest of many family members. I was told good news on how much I was getting back and then was talked into the anticipation loan. I told the person doing my taxes that I had filed bankruptcy and would not qualify for any type of loan and did not want them to be putting any points on my credit report by checking it. Was told no problem. I would have no problem qualifying for the two-day turn around. I told my teenage daughter who is always seeing me worry about bills that Mom would get enough back to pay the bills on time, plus some. So of course my girls and I left happy that we could see a light at the end of this tunnel.

I filed my 2005 and 2006 federal returns through H&R Block's Web site after the IRS decided to no longer provide electronic filing services. The first two years the returns were filed free, since I meet certain income and age guidelines specified by the IRS. For the 2007 return everything went as usual (visited the site, signed in, provided the W-2 information) until just before filing when the site insisted I provide a credit card number or bank account information for a fee of $14.95. Information on the pages stated that if the IRS accepted the return, e-filing was free. At this point I just wanted to get the return filed, and because I knew I met the free filing guidelines didn't think the charge would process so I gave the information. Within about 24-36 hours, I received a message that the IRS had accepted the return. However, Block did process the payment. I backtracked and explored their help topics while trying to find some contact information (which is not provided in their online filing area) and found that they claim that users must visit the site through a specific link provided in an e-mail invitation for free filers.

I submitted my tax return information on-line with H&R Block. The website states that it would take 8-15 days before your refund was posted. After waiting the 15 days, it kept saying that my refund would be posted the next day, the day after that, and the day after that. There is no phone number to cal, so you have to communicate by e-mail. Everyone I contacted gave me a different answer. It just seemed like they pulled whatever out of the air that was convenient to get me off their case.

I completed my 2007 taxes using H&R Block online, as I have for the past 6 years. I used the Simple Pay option, that allows me to have my fees withheld from my refund amount (like I have for the last 2 years, and maybe even the last 3 or 4). In the past, my refund was always in my account on the day that the IRS said my funds were deposited. This year, however, my refund was deposited with H&R Block's bank (so they can withhold the fees) on January 25. Today is January 28, and I still do not have my refund in my bank account, nor will H&R Block provide me with a copy of their terms and conditions for Simple Pay when I call them on the phone. They won't fax me a copy; they won't tell me where online I can find a copy. I KNOW I did not read anything about H&R Block withholding my refund when I signed up for Simple Pay. They are telling me I should have my refund within 1-3 business days from the day it was deposited into their holding account, not counting the day they received the funds. That means it may be Wednesday (almost a full week) before I receive MY refund...the refund that I never consented to allowing H&R Block to hold onto for nearly a week extra. I consented only to allow them to take out their fees. I've never had this trouble in the past - why this year? And why not disclose it ahead of time? And for heaven's sake, why won't they provide me a copy of your terms and conditions? Is there something to hide? Like perhaps it isn't in the terms and conditions?

I was counting on this money, i spent money that i did have thinking i would have my money the next day, & instead ended up having to borrow & stress out about money! that money was for my rent, food etc. it has really messed things up for me this month!

This year I decided to go to H & R Block to have my taxes done seeing as you are able to get your money back either the same day you file or within 1-2 days. My preparer checked to see if I could receive the RAL (for the same day) and it came back declined. He told me that it was worth a try and sometimes goes through for people and sometimes doesn't. He then told me that I did qualify for the 1-2 day loan. He NEVER told me that this depended on your credit history and such.

I went to the local H&R Block office with hopes of recieving my taxes earlier. I sat with one of their Tax Specialists for over an hour doing my taxes, at the end of which I was told I might qualify for an instant refund, which I really needed the money to pay my bills. After being denied for the instant refund I was told that it automatically goes to a 1-2 day RAL with no problems, so they pushed their debit card on me and I left thinking that in 1-2 days I could pay my bills and everything would be ok. I checked their site just like I was told 1 day later, then 2, and was informed that I was rejected for the RAL. So basically I spent 265 dollars on H&R block fee's and 73.42 on bank fees for a card I really cannot use for 8-15 days still. In my opinion this was a big rip off, I was mis-informed by H&R block about getting a refund faster, and I will NEVER go to any H&R block office again.

I am extremely unsatisfied with my experience involving H&R Block. I normally use a small tax company to take care of my needs every year. Due to financial issues, I needed funds quickly. I was told by many people not to go to H&R Block due to the rates of charge for services. Well, this year I bit the bullet and went because I was under the impression by the representative for H&R Block, who prepared my return, said I would receive funds within twenty-four hours. That's fine, because that's what I was told that day (Jan 22 08 ). Today I call the office to inquire about a city tax voucher and other paper work that the rep. couldn't give me that same day I had my taxes done, which seemed slightly ironic but yet I agreed to COME BACK to get my paperwork due to the convenience and time it took to do my taxes, and not to mention I was TOLD I would be receiving my funds on my emerald card within 24 hours. I had an associate of mine come along, and he heard this as well.

On January 9th, 2008, I went to H&R Block to have my taxes e-filed to the IRS. I was given a master card called the Emerald Advance Card, and was assured I would have my refund directly deposited onto my card within 24-48 hours. Three days later, which was Monday, I called Donna Nelson, The preparer who filed my taxes, and she told me I was denied for the RAL but that I would have my refund within 8-15 days.

I went in on 1-4-08 to get my taxes done and was told that I would get a same day loan advance of $500. We went through the whole process, then the computer locked up and I was told that I would need to come back the following day. The next day I went back to see the same lady but she wasn't in. I was given to someone new who made all kinds of changes to my file.

I went to H&R Block on January 15, 2008. I had seen all the commercials on T.V. for the RAL. I am a single mother and live paycheck to paycheck, so the quicker I could get my money the better. Considering I am getting back a good amount, I said what the heck, I will pay the extra amount (which came to almost $400). Not once did the tax preparer tell me that it was a loan. If I had known that, then I would have NEVER done it because I have not-so-good credit. So, as I waited 1..2..3..days, I finally called the office and was told by the receptionist that everyone was busy and that she would have someone call me as soon as possible. It has been 6 days and no one has returned my call. Nice customer service. So I had to go online and check the statis of my refund. I WILL NEVER USE H&R BLOCK AGAIN!!

I was given an estimate of $1,929 and I was given a $500.00 loan which also had interest of $60.00 dollars upfront fee and an additional $60 to be paid on the 15th of every month which is the $120 to file. The money borrowed was all due on Feb. 15th. I went and now they claim I only get back $400.00. How can they ESTIMATE such a big difference?

H&R Block filed my federal and state taxes for 2007. I received a letter dated 12-17-07 from Louisiana Department of Revenue advising me that I owe $662.47 for tax, penalty, and interest that was filed by H&R Block. I called the H&R Office to report the employee to her Supervisor. The Supervisor, Sonya, asked me to come to the office with all my documents, since she admitted that files had disappeared from their office, and she would look into this and attempt to get get this taken care of. I took all the documents to Sonya at the office, where she copied them and agreed to call me within the week with results, stating she would attempt to get this refunded to me. Since then, I have contacted Sonya on 5 different occasions and have each time been led to believe she is still working on it. Now she doesn't even return my calls.

Last year I filed my 2006 tax return with H & R Block. That is when they had their special going on with bringing in your last pay stub and getting your return through rapid refund. I did this. Then when this year's tax return came in, the IRS informed me that my return was never filed because their was a mistake with form 4224, which is the dependent day care expenses. I never received any notice of this incident. Then I come to find out when I called H & R Block that I owe them that money back now. No notice, no nothing!

I don't know if H&R Block gets a commission for how ever many of their debit cards they are able to push onto people, but I too was told I would receive my money in 24-48 hours. Well, after not getting it, I called them and they said the bank denied my loan. Which doesn't make sense because I was reading about the card and it is impossible to go over the limit that is set on it.

I went into H and R Block to file my taxes and opted for the ral loan. I was denied for the money now loan but was told I could get the traditional ral and was sent away with their mastercard and told my refund would be on there within 24 to 48hrs. I called the bank and was told I was denied because I did not meet screening criteria but H and R Block assured me I was approved and had no problem collecting the 231 dollars to file for the ral, which I will not get and I am still waiting 8 to 15 day for refund.

My family went to H&R block on 01/16/08 to file our income tax return. We have used their service in the past and have received their RAL. We were denied the instant loan which the tax advisor said was common as we are self employed and do not receive a W2. She assured us that we would have it in 1-2 days as printed in our paperwork. We received a H&R Block master card and when we called to verify our refund, we were informed that our loan was declined and we would receive our refund in 8-15 days. It seems unfair as our return is so simple to complete. It was done within 30 minutes and they charged us $247.00 for tax preparation. They use their loans to entice low income families in need of their refunds to use their service and charge outrageous fees. We could have used any local CPA or computer software for way less. I believe we even qualified for free tax preparation as our income qualifies us. I feel it is a scam and the tax advisor rushed us out, and misinformed us.

I went into H&R Block to get my taxes prepared was offered the RAL and then they denied me for same day money. So they had told me that it came back and said I was approved in 1-2 days to get my money. I paid right at 400 dollars for this service because I really needed this money as the past year had been a very difficult year and I am supporting my sister right now because she had medical probloms with her daughter. Now they are telling me when I called that prepaid card they gave me to have my taxes put on, that my money will not come until 8-15 days and our rent is depending on this money. That is why I paid so much to get it back, so I am pretty sure I will have an eviction notice on my door before I see that money.

Last year I filed my 2006 tax return with HR Block. Deborah J. (tax preparer) typed an error on one of my dependent's social security. This error delayed me from getting my refund by a day late. HR Block charged me the same fee for filing rapid--1 to 2 days. I had also purchased the Peace of Mind Ext. service plan. When I complained about this to Deborah, her response was, "I'm sorry, just come in and resign the papers and you should get your refund the next day."

I went in and was told I was approved for a ral loan and would get my money in 24-48 hours. Well, I go to look and it was denied; so I called and was told the denial was due to a credit criteria. I was approved from them last year, so now I must wait 8-14 days for my loan and probably still be stuck with bank fees. I will never use HR Block again in my life.

My husband and I filed our 2006 taxes on April 10, 2007. The agent told us that we would be getting $5000.00 back in taxes. Now, I dont know anything about taxes, that is why I take mine to a professional. Even though I dont know anything about taxes, I thought something didn't sound right. I questioned her 5 or 6 times, are you sure? how can that be? Her answer was the same, "I've entered everything and this is what I come up with." Then when she asked if I wanted the peace of mind insurance, I paused for a moment, and before I could say anthing, she said, "I really don't think you need it." And my thought is, my peace of mind should be that I'm taking my taxes to a professional, it should be done right!

Back in Sept 2007 we received a letter from the IRS stating we owed taxes from 2005. H&R Block has done our taxes for years so we called them (office has off season hours Monday and Friday only) and after several attempts and the proof that we had indeed provided all the necessary information, they acknowledged they made a mistake and an amended return was done and we paid the amount. We had purchased the piece of mind guarantee so they actually owe us $3000.00.

I went to the Walmart store tax H&R Block and without my knowing, the lady slipped in a $500.00 dollar IRA and I know nothing about those things. After I had figured out what they did, I called and tried to talk to a number of people at Walmart and they said you signed and agreed to it, so there's nothing you can do. But she did it so sneaky, I didn't know what I was signing. So now I have this money in some IRA account and know nothing about it. I have no address to check it and don't know how to check it. I feel lost about it. I just felt sick about it. I will never go back to H&R Block ever again. Now I feel that I was cheated out of my money and yes, they said if I take it out, I will lose most of it in fee's. Please help.

We had our taxes prepared by H&R Block, Eastern Enterprises I, West Palm Beach, FL 33411. We have been notified by IRS that we owe over $2,000. I tried to contact that store and they are closed. We were directed to the H&R Store Forest Hill in West Palm Beach, FL. We left many, many messages for Marcella. All we need is some help on WHY since H&R Block did our taxes and we received a refund no less. I faxed my IRS letter to that store and as of today I have not received a call back. Today I called and their mailbox is full. Can you please help in someway? In the meantime, IRS is adding interest to our supposed OWE. Does not H&R Block stand by the customers? If I don't get any results, maybe a TV station could help me. We have been with H&R Block for many, many years and the issue in question was the Health Care Tax Credit, and I told my husband, she did not seem to know what she was doing.

In Feb 07, we filed our taxes online with H&R Block. They failed to file our taxes, but was paid for the job. We were given our receipt and told not to file as H&R Block would do it. We were never called and told they did not do it.

I went to H&R block on 3/16/07, and they told me I could get the RAL and that I was approved.They told me to inquire the next day, and that I would have my money. They gave me the emerarld card and my paperwork, and I was off and happy ! I even asked the gentleman at the office, what if I don't get approved for the RAL? He said, "If you don't that's your problem, not mine" and he laughed.

The 1st Miami H&R block office that did my Federal and NY state tax, made errors. I purchased a peace of mind agreement. By the time the IRS notified me of an error, the HR Block branch was not open (post season) so I had to go to the district office. The district office took MONTHS to review the return and the NYS explanation of errors. Finally one person was able to do an amendment and that came back from NYS with errors! I don't get calls back so I have to go in every week. I am told week after week that a supervisor has it locked in their office, and they apologize for the delay! They are unprofessional, not knowledgeable tax preparers, and I will never use them again!

I paid extra to H&R Block in case of mistakes on tax returns. Now I owe IRS $4200. Just read many reports from people dealing with same problem who cannot get H&R Block to deliver.

In 2001 my father went to his local HR Block to file his taxes, as usual. They gave my father incorrect advice on his taxes and filed incorrectly. They continued to file incorrectly for him from 2002 through 2005. The IRS is now telling my dad that he owes money for all those years, money that has during the last 6 years accrued interest and penalties.

Mrs. Brown told me not to file a form, and now it is costing me and my wife over $5,000.00 which we do not have. I have tried over and over to talk to someone but no one was there for us. I took out the peace of mine Mrs.Brown told me to take out for $29.00. Why did I have to take it out if no one will help us went we need it the most.

I went to H and R Block for my 06 return. First of all they didn't add all my w-2s to my return. Was offered the rapid refund but turned them down. Was told refund we be in 8-15 days and would be sent my checking account. In the mean time i was out of the country for all of April. Returned and found out my refund had gone missing. Contacted H and R they said my refunds had already been sent to my bank. Checked with bank and no refunds had been deposited.

I have had my taxes prepared at Block since I started working, I have never had any problems. However, I recently received a letter from the IRS stating that I owe 3500 in taxes for tax year 2005. I immediately took the paperwork and letter to my usual office, and was told that they would see what the issue was.

I decided to use H&R block again this year to file my taxes at the beginning of this year. I brought my info in to the local office and opted for the Refund Anticpation Loan. As we are going through the process of filling, I was asked if I owed and taxes. I told the rep not to my knowledge. I filed last year and had no problem. she told me that they were checking with the IRS electronically to see if I owed any money. The result came back letting us know that no money was owed and I could get the RAL. I received my check and went home.

I purchased the Piece of Mind guarantee at HR block on April 14, 2007 after working with HR block tax professional for several months. I was convinced to do the Easy Pay program to pay off my federal taxes, which was a loan through HSBC. I overpaid my state taxes by over $1000, and the IRS is taking money from my account, as well as HSBC bank for my federal taxes. I am being double charged for my federal taxes. I am unable to get help from ANYONE at HR block, at their offices, their phone number, or their online help. No one at HSBC can help me either. I feel like I've been scammed.

I filed my taxes with hr block in 2004 and i was told that my information would be confidential and i also signed. so they gave me coupons to give people and i would recieved 10 dollars. so i gave one away to a friend of mine and i wish i didnt. All of my information which included my ssn my daughters ssn the amount i recieved and was stapled to her copys she recieved from them.

Hi, My wife and I visited the H&R Block office yesterday to get our taxes done. After being ignored for 45 minutes, we came home and made an appointment for 7:15 PM on the next day(3-26-07). We also called at 7 PM to confirm our appointment and we were told to come in. After 45 minutes of being ignored again, we walked out at 8 PM(office closing time). Do they have a policy of ignoring certain people or is this only a branch policy? There were 3 agents and only 2 customers and the third was shuttling between the 2 desks.

I went to H&R Block to file my taxes was briefly offered different options. I was told that instant refund was denied from HSBC, but that I could still apply for the ral and that it was approved and to check back. After the two days I was given a number to call and the automated call service informed me it would be 8 to 15 days before my tax refund will be due. yeah right. H&R Block knew my application for instant refund had been denied within seconds and assured me that ral method would be no longer than two days but after two days their expertise and assurances are all gone.

On February,19,2007 we went to H&R BLOCK to get help to file our taxes. 10 days later we get call from them tell us our check ready but the check amount was wrong so my husband did not take the check. My husband went back again to find out what happened but the lady did not explain to my husband, she just do is call amended and it was not even right the next day. We think she swapped our 1040 and 540 she sign it and dated march,1,2007 when we ask her about the original copies of our 1040 and 540 dated and sign on febraury,19,2007 she said what you talking about she had no idea. The IRS not have our 1040 original signed and dated.

My husband & I are separated and wants me to go sign the tax returns that he filled under married joint when he should have filled under married separated. When I called H& R Block to have it changed to married separated and to find out how much the returned was. The sales representative rudely answered saying that she couldn’t give me any information unless I came in and sign the papers and that she would not give any information until after I signed the tax returns. I do not want to be signing something that I am not able to know what is on the form.

Rachelle of Goshen IN (03/03/07)

On Feb 17, my wife and I filed our taxes through H&R Block. We usually file them through the army for free but I’m on orders for deployment to Iraq very soon so I needed to receive the refund as soon as possible to purchase things needed. We decided to go with the 1-2 Refund Anticipation Loan with the emerald debit card. After waiting 5 days, we still had no refund on our card so I called H&R Block. They told me that my loan was denied and gave me the number to the bank they had set it up with. After calling the bank, they told me that my loan was denied for unknown reasons. I’m out the extra fees for the 1-2 loan and still waiting on my refund 11 days later, unable to purchase equipment needed for Iraq.

Last February I visited H&R Block to have my taxes prepared. I am a single person, with an adult son living at home and attending college for engineering full-time. He has no income and I am basically helping him with everything, even child support, until her graduates this June. When I visited the preparer I took my son's birth certificate and social security card in with me and explained that he had not worked for the entire year. I told the preparer that I would like to claim him as a dependent; I was fairly sure that this would be allowed. The preparer was helpful in assisting me in finding a lot of deductions that I was unaware of, but that had to be listed on forms that added to preparation cost. At the end of the day she told me that it would not make a difference in my return if I claimed my son so I should not bother to do so. Well, it really made a big difference not claiming my son. I discovered while using Turbo Tax to prepare my own return that claiming my son provides me with an addition $3,200 tax deduction.

Linda of Lowell IN (02/26/07)

HR Block has twice double-booked my tax preparation appointments and I will no longer use them to file my taxes.

I went to HR Block on 2/1/07 to get my taxes prepared. I was approved for a RAL loan. I decided to get the Emerald card so I could get my money the same day or at least some of it. I paid $385 for the service and was not satisfied at all. It took me three weeks to get my money on the card and they did not refund any of the fees.

I have used H&R Block's online free file service for the last 3 years. This year, I entered through the IRS.gov free file alliance website as usual, logged in with my existing username, and filled out my return. At the end, before filing, I was told that I had to pay $9.95 for e-filing (this is the price of H&R Block's usual Basic tax e-file product).

I have filed my taxes for 4 years using the online HR Block software. This year, I decided to upgrade during the filing process to their Signature product to have access to an online tax representative with a couple questions I had. This proved to be the worst decision of my tax filing career.

On January 30, 2007 I went in the h&r block to have my taxes prepared. Upfront I asked how long would it take for me to get my refund, because I had in apointment at the IRS and could have gotten an electronic refund in two weeks for free because I am low income. I was told that there were different options that would be told to me after I my tax information was put in the system but I could get it in 1-2 days. After all my information was put in the system I was told I was approved for a ral loan and that I could either recieve $500 today minus $300 and change for fees and get the remaining in 1-2 days or wait 1-2 days and receive the full amount.

I have been filing my income tax with HR black for the past 10 years i have been charged so much for fees. I also have tooken out the insurance and the women explained to me that if anything happens with your refund we can get you a lawyer , well somthing happened and when the time came down no lawyer was provided. the women sold me the insurance for NO REASON. she was not able to assist me with my problem as promissed by HR block.

I went to file my taxes on 1/27/07. Because I'm a single mom with four kids and a single job, I'm always in dire straits financially, and opted for the most money I could get the quickest I could get it. I did not qualify for the Instant Cash option, but did qualify (I thought) for the RAL product. They gave me instant cash that started out being $500, but after all their fees and the bank's, the amount that was actually deposited onto the prepaid debit card was $226.26. They told me the rest would be deposited on the card in 1 to 2 days.

Me and my family came here to file out taxes, like we have done for the last 15 years. This time the person servicing us stated that WE have a new bank product this year. Your ral in 1-2 days guaranteed! we have used there services for years and allways have gotten rapid refund in as little as 3-6 days. We trusted their product and tried it this year. on 1-26-07 the HR branch stated that we didn't qualify for RAL. This is a first in 15 years!!!! We were denied for internal bank reasons! They would give any contact numbers for the bank. And they also couldn't or wouldn't look into a refund of $346.76 in tax and bank fees.

I inquired about an Instant Refund Loan as I was desperate for money. I indicated I needed to take money home with me as soon as I filed. I had them do my taxes and they offered me a debit card with a credit of up to 2500.00 until my refund loan could be processed, depending on what their bank decided. I received $500, of which the tax prep, filing fees, and interest would be deducted from. They said the remainder of my refund (over 6,000) would be added within 1-2 days. It was my understanding that I would only get $500 that day, and would have to wait for up to 48 hours for the balance of the refund.

On Jan. 5th my wife, with a power of attorney in hand, went into the H&R Block office. She was told that the IRS was not accepting returns until the 12th but she could have our "Refund Anticipation Loan" no later than 1-2 days after. She was approved for a "Money Now Loan" for $1700 of which she received a check for $1366.87. They deducted their $333.13 fees immediately.

I was misinformed by the Senior Tax Advisor about the Rapid refund options available. They stated that one was based solely on acceptance of my IRS Tax Return, and the other was credit driven. I already know my credit is bad, so obviously I chose the option that left my credit out of the equation. I was told I would receive my check on the 5th or the 8th of January only to find out on the 5th that the IRS wasn't accepting returns until the 12th. I was told my return would come back on the 15th or 16th. No problem I said. I trust it will be there this time.

I went into H&r block..and I was given the instant refund...But it wasn't instant it was slit up with three different times..I had to pay $167.00 for 5 day process..they didn't tell me that until we was signing the paper work that we would only be getting $800.00 then $930.00 on day and then the next day...It was a big hassle..it wasn't instant...they should be laws to help us understand these tax people

I got to the H&R Block online software through the IRS's website. H&R (and other companies) advertised offering free filing for those earing less than $50000. That was the only condition. After I had entered all of my information into the H&R Block software (which took a long time, because I had a lot of stock trades last year) it said I had to get a paid professional to finish filing. I tried to opt out but my form was locked and I was unable to access it. Since it was the weekend before the tax deadline, I went ahead, because I was worried I wouldn't otherwise have time to complete my taxes.

I purchased their "peace of mind" plan because it is supposed to cover any errors prepared by the advisor. They did make multiple mistakes costing me over $1000 in additional taxes. I have spent days trying to speak with someone who can help me resolve this. The problem is most of the offices close down so I had to find a regional office. Longwood is the closest (1 hour away). They are open three days a week so I had to leave a message.

My husband and I had our taxes done for the first time by H & R Block. While our previous accountant charged $125 for filing all of our forms (my husband is self-employed), H & R Block charged us $436! Their reason is that each form has a fee. One form cost $53 to fill out!! How can that be when it is all on computer and the computer does the work for them?

I went and did my taxes at H & R block in 2000 and I was told that I could get my loan back in five days with a ral loan. So I signed the papers for the loan. and then the IRS didnt pay the loan, so I have to pay 4,560. the next year. The IRS took my refund and paid the loan to Household Bank. It was on my credit as bad credit, and I still was out of my refund. What can i do to get my money back from my 2000 tax return?I was waiting for my money and I got behind in my bills. My Car was repoed, and I just got behind in my bills.

Yes, had I known there were all these hidden fees for filling out a costly form, I would opt to take their course instead and do my own taxes. Or better still, to do the easiest procedure on-line and lest costly, about $20.00 and pray I don't get audited. I'm finding out as well that H & R Block is a real rip off and the only people getting paid out of this procedure are the tax preparers who join forces with the IRS, who seem to want every penny you put into your pocket.

I feel as though I was totally overcharged for services rendered with my tax preparation!

I've been going to H & R Block for the past few years. You get your money the next day and I've notice there are charges in there that I feel are unfair. I had to pay close to $400 in fees to have my taxes done. I think that is insane when I can use turbotax and get my taxes in a week for just $40. I think H & R Block deserves to be investigated because they're ripping off the poor people who work really hard for their money and have to pay ridiculous amounts for their money they worked for. So for whoever reads this Turbotax.com is the way to go from $10 - $75 you can do your own taxes and have them within a week.

H&R Block forgot to file State form 568 in 04 and 05 for my taxes on my LLC. Now im up against penalties, interest and fees for 04.

I went in to file taxes with the expectation of being able to recieve my income tax return quicker. I agreed to the 8-15 day return with a $320.00 fee and was given a pin to check the staus online. The pin was incorrect and when I went to the IRS website to see where my refund was, I was to expect it 21 days after I filed. I had already promised crediters and debiters that I would be able to pay them on the last day that was promised which would have been the 15th day.

We applied for an RAL loan and was told to come in the next day; the next day we were told that we had been deined for the loan (we had been told when we filed the parers that it was already approved). Now after checking with the IRS I found that our refund has been deposited into their (H&R Block) account. I called H&R Block and asked about getting our money, the woman told me that it wouldn't be available until 3/9 and we would have to pay $25 for the check.

I decided to file my Federal taxes with H & R Block this year (2006) in order to get a rapid refund. I went to their local branch on February 3rd, 2006. I dropped off the paperwork, and told them I wanted to file "Rapid Refund". I was told that it would be a week or more before they could get to them, but they said "leave the paperwork, and as soon as we can, we'll do it and give you a call. On February 9th they called me, and I came into the office to sign everything.

My husband and I went in to do our taxes on the 3rd of February. We had had a problem last year, but thought it was a one time thing. Anyhow, we opted for the 1 day, they said they saw no problem , to call back the next day. Needless to say, the next day they gave us 1/2 check and almost 11 days later, the rest, less the 2 day fee. I think this is ridiculous. If I had even gotten it in 4 days I wouldn't have complained, but to pay $229 for 12 day service is absurd.

I went to H&R Block to have my taxes prepared for the first time this year 2005. I usually do them myself, but this years were a bit more complicated, due to getting married and my husband joining the Military. I called the local H&R Block office and set an appointment. On the day of the appointment I arrived a few minutes early and was serviced quickly. I gave the "Tax Specialist" all of the W-2's, and his response was "Wow, you worked in a lot of states this is going to be expensive" (that was not reasuring to hear).

Because I had recently gotten married, and had to file tax forms in both Ohio and Kentucky, I went to H&R Block thinking that they would be able to straighten everything out. The associate who was assigned to me was obviously very new to the United States, but I tried not to be biased. However after I explain my situation to him, it was obvious that I knew more about taxes than he did.

My wife and I went to H&R Block to have our taxes prepared (our 5th year to use them). After going through the entire process, we were told that our taxes could not be filed because the Form 1041K from last year could not be removed from their system because "the IRS hasn't provided H&R Block with updated software."

I had my taxes prepaired at H&R Block. I needed my money quickly to pay a few bills so I opted to get my money in 1-3 days. I didn't get my money until 5 days - that's not what I paid for.

I called H&R Block to see if they did Utah taxes. They said yes they do taxes from all states. I told them my taxes were simple and that I could do them myself but needed them e-filed. I asked the price and they said $49.95.

I was told to claim head of household because I was paying child support and also paying medical and dental for my son who attended school here in Illinois. I was audited and ended up paying $4000,00 making payments I called and faxed and went into the office and they basically shrugged me off. I WILL TALK TO A LAWYER.

I used their "free" file service this year linked to from the IRS website. This is the third year in a row I have used their free service and I have never had a problem with it before. At the beginning of the session, they asked if I wanted my refund to go to a special debit card. I read far enough into the terms & conditions to see that fees applied and went back and said no to the “offer”.

I've tried multiple times to access their 'Free File' link from the IRS website, and with different browsers - Mozilla, Firefox, Internet Explorer - and I keep getting the same error message, 'Session Timed Out'. Funny thing about this is, I noticed that the signin page directs you to this page automatically, without trying to load anything else - and then kicks you out to their main web page, where they offer to file your 1040EZ for 5.95. Attempts to contact H&R Block via their complaint form proved to be useless - the server handling complaints apparently has had issues for 2 weeks now.

I went to H&R Block to get my taxes filed. I did get the 1-2 day RAL which i have been getting for the last 4 years. i have never had a problem. However this year I have been calling the office to chck to see if my check has come because this is the 3rd day and they said it hasen't. so i called their bank thats on the form they gave me. The bank in turn told me that my information was missing something and they rejected my request.

I've used the online tax services with H&R Block. I prepared the taxes and went ahead and e-filed. I was never prompted for an option for receiving my expected refund. The only option given was to print out and mail in the forms or to e-file. I went ahead and e-filed. Only after it was filed do I find out that due to my financial situation, I was automatically being offered a Refund Anticipation Loan (RAL) through H&R Block's own HSBC Bank. I was not given the option to refuse this loan. Now my taxes have been e filed and the bank routing and account numbers that appear on my 1040 (automatically filled in and filed by H&R) is not my own account number. At this point I have no idea whose, what, how, this account number appears as the recipient of my refund.

In 2003 we used H&R Block for tax prep. Only having used them 1 year previous. In 2004 we went back to H&R Block and a different preparer found a mistake that their office had made the year before. It was a giant mistake that cost us 5,000.00. The preparer that made the giant mistake was no longer employed there. We went to them because I had recently started working for myself and we no longer could prepare the return ourselves. I thought, H&R Block, they are reputable, they know what their doing, boy was a so very very wrong.

I filed my taxes on 01/19/2006.My return was to be $2721.00. I have filed for nearly 10 yrs. having a 1099misc. every year it cost $142.00 for preperation fees. This year they tell me it cost $208.00 (they tell me they're not sure why , must be the forms, note: I use the same forms every year. I filed the same as every year for the RAL to receive it back in 1 to 2 days. This year they tell me I was declined because I owed the bank (HSBC) $142.00 from last year.

I always file my taxes myself electronically and have my refund within 10 days using Turbotax, which costs only a few dollars. This year I decided to get the rapid refund, so filed with H&R Block. Big mistake! The guy who was helping me prepare my taxes continually made errors while entering my information into the computer, so had to keep correcting him so my return would be filed correctly. This company charges outrageous fees to just file a basic return, and even more so when you want your refund fast.

My husband and I went in on January 7th to have our taxes done. Needing the money asap, we paid to have a refund anticipation loan so we would have our money in 2 days. On the 9th we called H&R Block to see if our check was in to find out that we paid for a 2 day service, however the 2 days didn't apply until the IRS started accepting efiling. That was not told to us at the time we did our taxes, in fact we verified with our tax preparer more than once that it was going to be in on the 9th because we desperately needed that extra money. Everytime we asked we were assured it would be in on the 9th. Well here it is the 10th no check and of coarse "nothing H&R Block can do"

In 2002 I withdrew money from a 401K plan and needed to ensure that I had my taxes filed correctly because I believed if anything I would have to pay a penalty. I brought all my papers and when the work was done, I was advised that I would receive a refund of 1093. I repeated 3 times that I thought this to be incorrect but the preparer said the computer took and that my age (not at the time of withdrawal evidently) said I had no penalty or fees to be paid.

My 2003 taxes were calculated incorrectly apparently by H&R BLOCK here in Farmville, VA since I have just received a letter from IRS stating that I owe them $537. plus tax interest of $46. making my Total Amt Due IRS: $583.00. H&RBlock has done my taxes for many years always in MD until I retired and moved to VA. where the 2003 tax return was done.

I paid H&R block to file my return electronically in 2000 and arrange a payment plan because I owed taxes. They never did. I didn't discover this until almost a year after the fact.

I filed my VA state taxes in this office. Unfortunately, the appropriate forms were not completed, so I received a document request form. A Form Copy of State of Residence Return was not included. I have since been contacting the office to get this situation rectified, and have not received a return call. Please let me know who I can fax my paperwork to to complete my state taxes, and refile for my refund.

I used the online service that claimed for $49.95 you would receive online assistance if needed. When I needed it I could not contact anyone. I then had to pay another $29.95 to speak to a tax prepare person. After the review was done I was told I would only be billed and additional $100.00 When I argued the charge saying I had already paid another $29.95 I was told that the fee only covered 3 questions and I had asked more than 3.

We received a notice from the IRS stating that we owed $967 ($49 is interest) on our 2003 taxes. It appears that my husband's retirement 1099 was not included. I made an appointment (had to wait a week to get in). Took the 2003 folder & found that I did not have a copy of the state taxes they had prepared for us. The deadline for payment is May 11, 2005 so I mailed a check today.

I calmly requested then argued with H&R; Block Tax preparer and his Manager last year. I even called the home office in another state for customer complaints, to no avail. My concern was my sister who lives in rent-control Metropolitan Housing, receives Food Stamps and makes very little income.

On 2-3-01, my husband and I went to H&R; block to use the electronic filing system that they advertise to file out Federal Income tax return and have our tax return direct-deposited into our checking account within two weeks to expedite this return. We paid $100.00 for this service.