
Goldco Reviews
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About Goldco
Goldco is a precious metals provider that has helped customers place more than $3 billion in gold and silver for over a decade. It helps customers transfer or roll over funds from IRAs, 401(k), 403(b) and 457 plans into a self-directed IRA. In addition to IRA accounts, Goldco offers customers a way to buy precious metals with savings outside of a traditional retirement account.
Visit goldco.com- Wide range of retirement diversification products
- Guaranteed buyback
- Doesn't publish fees online
Goldco Reviews
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Reviewed May 23, 2023
The team at Goldco handle everything. My process of converting my work 401K to a precious metals IRA was super easy. The team called my current plan provider and did all the work. The rollover was completed in under two weeks.
Reviewed May 22, 2023
The process to purchase gold and silver was made easy and painless. Everyone was extremely courteous and professional while explaining the process and answering my questions. I feel more comfortable knowing I am diversifying my portfolio with precious metals. I will definitely recommend Goldco to my friends.
Reviewed May 22, 2023
The process of transferring funds from my existing traditional Roth IRA into Goldco and converting it to a precious metals IRA was seamless and the Goldco staff was very detailed in explaining what I was receiving in addition to any fees incurred. I would definitely recommend Goldco to anyone. Thank You.
Reviewed May 20, 2023
I was very pleased with all who had a part in me and my husband moving over our 401k's into a Ira, rad was awesome as was everyone. The whole process from start to finish was great. They were very informed and everything moved very quick.
Reviewed May 20, 2023
So far so good. Everyone has been very helpful and understanding. This is my first encounter with a major financial transaction. Looking forward to working and learning from Goldco. Chris James and his crew have been very helpful. I want to learn more about silver as I am hearing interesting things about it.
Reviewed May 20, 2023
I just set up an account with Goldco. The process was very easy, everyone was knowledgeable, friendly and very professional. I look forward to doing business with Goldco. I also like the fact that I can always call if I have any questions.
Reviewed May 19, 2023
All the people I spoke to at Goldco are obviously customer focused. They were polite, courteous and knowledgeable. Any questions I had were fully answered. I was very impressed by the account manager I was assigned and look forward to working with him.
Reviewed May 19, 2023
Helping me. The process went through without any problems whatsoever. I will definitely recommend GOLDCO to my contacts.
Reviewed May 19, 2023
To date, the experience with GoldCo has been excellent. The Account Executive, Sal Smith has been very patient with my ignorance on metals investments and has always answered questions to my satisfaction. Mr. Smith has performed without fault in returning my calls and help with purchase transactions. Follow-up personnel have been thorough in explaining my options in the various investment packages and I look forward to receiving my order. I anticipate future medals investments to be with GoldCo.
Reviewed May 19, 2023
This was my first experience investing in gold/silver. My account was set up and funds were transferred with ease. The representative at Goldco was very patient with me and extremely helpful. I was encouraged to call, text, or email with any questions anytime. I look forward to making future investment purchases with Goldco.
Reviewed May 19, 2023
Goldco and Mike Stone made my recent purchases of precious metals a great experience! Mike was very available and even visited with me on a Saturday to answer many questions! Support staff was great making the buying experience quite easy and comfortable!! Highly recommended for your purchases of precious metals!!!
Reviewed May 19, 2023
Goldco and Rad Bradr exhibit the care, protection and professionalism I demand when someone else is dealing with funds. Thank you all for making my experience with your team thorough, completed, timely and rewarding to me and my family. You all made a difference!
Reviewed May 18, 2023
Started my gold IRA portfolio and purchased gold and silver. Plus staff was great and lead me through this startup and very pleased with all that has help me by getting started up as quick as they did telling me about what type of gold and the difference in the silver and about the cost and the fee and I will recommend goldco to my friends and family for a ira or purchase to store.
Reviewed May 18, 2023
Darwin was completely thorough when explaining how we go about deciding on the % of silver & gold, type of coins we want. Very clear about the transaction between our previous investors and Goldco works. He answered all questions and made sure we understood everything. Thank you.
Reviewed May 18, 2023
I had 2 accounts with another broker with money invested in stocks. Goldco answered all my questions in a way that I was well informed and comfortable with moving my money. The transfer of my retirement accounts was simple and easy.
Reviewed May 18, 2023
The entire process from start to finish was fantastic. Everything was explained in detail and my questions were answered. Truly a pleasure and I'm looking forward to a continued partnership. I'll definitely be using Goldco again and will certainly recommend them.
Reviewed May 18, 2023
I was very happy working with my Account Executive Darwin Hostelley. He was very informative and was more than happy to address all of my questions and concerns. He was patient and I felt very comfortable working with him and most of all I felt like I could trust him, and this was very important to me. I would recommend him to my friends and family and will do more business with him.
Reviewed May 18, 2023
Very easy and professional. Over the phone communication is great. Representatives are very patient and helpful. I would recommend Goldco to all my friends and family and coworkers. I would do this again. I'm not sure what else to say. It was just an all around fantastic experience.
Reviewed May 17, 2023
Completely satisfied customer and would HIGHLY recommend Goldco for your Gold & Silver IRA transactions. The entire team from start to finish was very friendly and professional. Ashley Fischer helped set up our accounts and was excellent and detailed in getting all the information she needed. James Good was very thorough in explaining the process and confirming our understanding the entire way. He is a pure delight to work with and appreciate his knowledge and friendliness. Thank you to the entire team at Goldco!!
Reviewed May 17, 2023
Just made a silver and gold purchase today, and it only took five minutes on the phone. GoldCo had my order ready and all I had to do is confirm the order. I would recommend GoldCo to friends and family.
Reviewed May 17, 2023
My experiences with Goldco have been exceptional, starting last November when I opened my Precious Metals IRA to my most recent purchases, performed by Dana Carrion and Lauren Romestant. Thank you ladies for your exceptional service. Goldco and my account executive Jace Kent have been reliable and responsive, and Jace has been by my side along the way as I have moved much of my IRA to precious metals. I couldn't ask for better service. I appreciate you all.
Reviewed May 16, 2023
We moved 401 to IRA with Goldco and David was a pleasure to work with… All questions were answered and transactions were smooth and done in a timely manner.. We would recommend Goldco to all family and friends that would like to purchase gold and silver to just diversify your portfolio.
Reviewed May 16, 2023
I recently decided to roll over my 401k's into an IRA so that I was able to purchase precious metals. Since this is my first time purchasing precious metals, I did my research and decided to go with GoldCo as they have a stellar reputation in the industry. Once my IRA was funded, Carl from GoldCo contacted me and we had an extended conversation so he could explain the different types of investments available to me so that by the end of the conversation I had made my decision based upon his recommendations. He completed my order and I received a phone call from Dani within 10 minutes confirming my order and following up with an email. I would highly recommend GoldCo to anybody looking to invest in the precious metals market.
Reviewed May 16, 2023
Up until now I have no complaints, However I do not have my coins either yet. But Edward has been very helpful to date. I have purchased coins a long time ago, but I am not well up on the process. Your people have been a lot of help so far. I do expect the same to follow. Malcolm **
Reviewed May 16, 2023
I would recommend Goldco to anyone considering verifying their portfolio and navigating the precious metals options. During uncertain times and seeing what's happening in the markets precious metals seemed like a good fit for me. Goldco was very informative and instrumental during this process. Their staff is top notch and punctual.
Reviewed May 16, 2023
I found my entire experience with Goldco to be professional. Everyone I spoke with was kind and considerate. My phone calls were returned immediately, and the phone call follow up was also speedy. I am impressed with the overall customer service of Goldco.
Reviewed May 16, 2023
I could not be more pleased with the service I have received from Goldco. From my very first call, everyone I’ve spoken with has been polite and cordial and seemed to sincerely want to meet all my needs. Tyler S. has stayed in touch, keeping me updated throughout the process and answering all my questions. I’m happy with the silver coins I’ll be receiving, especially the bonus coins. Thank you for taking care of my needs.
Reviewed May 16, 2023
I couldn’t be more please with Goldco, especially Wells and Carl! From my first day months ago rolling over my 401k into precious metals to now making a major silver purchase they have been five stars every step of the way! I feel completely confident my money is where it should be. Sending a heartfelt thank you to Goldco, Wells and Carl. ❤️
Reviewed May 15, 2023
Goldco has been a pleasure to work with. Everyone has been polite and professional. Most times they actually answer the phone when I call or return calls in a timely manner. I've been very impressed. Hopefully we can do business again some time. Thank you.
Reviewed May 15, 2023
The GoldCo people were friendly, helpful, and answered all my numerous questions. My experience of doing a work rollover into a gold/silver IRA was easy to do with their assistance all along the way. I totally understand why they ranked number one on various comparison websites of US metals dealers.
Reviewed May 15, 2023
The people who I interacted with were great and efficient. The process was a tad slow, but understandable. What was lacking was notification along the way of what was happening, and acknowledgment of items received or in my case missing info, as there was no notification and we had to call to find out an issue.
Reviewed May 15, 2023
I checked out several IRA Gold/Silver IRA companies besides GOLDCO. Everyone at GOLDCO (all capacities) far out distanced the others in knowledge, communication clarity, communication promptness, confidence building and enthusiasm for the company in which they work and in its products. I especially found Reginal Johnson, Brett Gayer, and Ruby (Solace?) to have been extraordinary professional handlers of my entire IRA transfer process. Kudos to them all and to the GOLDCO company as a whole.
Reviewed May 15, 2023
Everyone I talked to was extremely informative. I asked a lot of questions and felt like I was making a well informed choice. My first contact was with Michael. I had several questions after signing up and he called me right back.
Reviewed May 13, 2023
From the first phone call I made to them almost year ago, until now, when we finally opened our account, we can't say enough about Goldco. They were patient, answered our never-ending questions thoroughly, were professional and incredible through every step of the process.They dealt with us in a straightforward way with integrity and have earned our trust. We definitely made the right decision to move to Goldco and have peace of mind with the future of our financial journey.
Reviewed May 13, 2023
The folks at GoldCo are very pleasant to chat with. They are very knowledgeable about the precious metals. They walked me through the process of moving my IRA and made it very simple. I am very happy with the service and look forward to work with them in the future.
Reviewed May 13, 2023
I had an extremely easy time in rolling over my 401k into Goldco's precious metals IRA account. The transaction went very smoothly. All people were very professional, easy to understand, and I felt very confident in my decision in doing this transaction. I recommend Goldco to all of my friends.
Reviewed May 12, 2023
The initial process was simple and prompt. The representatives kept in constant contact with me with professionalism and follow up. Was given the option to choose from several coin names. Highly recommend Goldco as your next precious metals investment choice!
Reviewed May 11, 2023
This was my first experience in precious metal investing. The representatives from GoldCo were very knowledgeable, prompt and offered no pressure assistance. This is a very reputable company and I would recommend them to any experienced or novice investor. I will certainly use them for future purchases and feel more secure with physical silver in my investment portfolio.
Reviewed May 11, 2023
The best part of the entire experience was dealing with your salesperson. They kept me calm, took and responded to my calls on several occasions and supported us through the incredulous time lag from the bank processes. We are protected now; thank you!
Reviewed May 11, 2023
Rolling over my IRA to Goldco was very easy. Everyone who helped me was extremely nice and knowledgeable. The whole process took about 2 weeks. The Goldco website is easy to navigate so I can keep up with my account.
Reviewed May 11, 2023
I have just made my first purchase of precious metals with Goldco Precious Metals. They are not the first company that I have done business with, but they are definitely the best at explaining and educating their customers. Even though I have made purchases in the past, I still needed clarification of certain technical terms pertaining to the minting, and potential of these coins. My agent was patient and clearly answered my concerns. I would recommend this company to my friends and family.
Reviewed May 11, 2023
I am confident that my decision to choose Gold Co over the many other companies is the best choice I made with me retirement Rollover just made sense to go with Gold Co. The time Carl spent explaining the process to me getting to the fine print was the game changer for me looking at a positive experience to come.
Reviewed May 11, 2023
Pleased with the service, responsiveness and professionalism of GoldCo. I have had 2 major transactions with GoldCo and both met my expectations of what a precious metals dealer should be. I have already recommended GoldCo to family and friends. I will use GoldCo for any future precious metals transactions.
Reviewed May 10, 2023
Informative and professional experience. Jace Kent and Margaret Mann were particularly helpful. They guided me through the process with knowledge and patience. All questions answered to my satisfaction. They made the process seamless. They walked me through each step with knowledge and patience. Will definitely recommend GoldCo to friends.
Reviewed May 10, 2023
With the current volatility of the banking and investment industry I felt it a good time to look into investing in precious metals. After doing some research I felt GoldCo was the best place for me to do this. My first contact was with Darwin Hostelly and he was extremely helpful in providing information and helping me get the process started. Jacob Botha and Margaret Mann took me through the steps of getting funds transferred and then Darwin helped me with the actual purchase. It has been an easy, pleasant experience working with everyone at GoldCo and I feel very good about my Precious Metal IRA purchase. Great people to work with.
Reviewed May 10, 2023
I cannot express how pleased I am with GoldCo and their terrific professional staff, especially Lou Amaya my account executive. He is great, professional and very responsive in getting back to me. I recommend GoldCo to everyone and have referred 3 people already. And they have a great referral program that pays you in precious metals for your referrals. And they send you the referral metals right to your door. Way to go GoldCo!!!!
Reviewed May 10, 2023
Carl ** did a wonderful job of explaining an investment area that was new to me. I have always relied on the stock market and bond market for my savings and investment. Trying to protect my savings from the fall of the banking industry. I felt 100% confident in my purchase of premium precious metals!
Reviewed May 10, 2023
Very helpful and informative. Went over all the details that I could understand since this is my first time purchasing heavy metals. Was not real sure about doing this since I was taking a huge hit on my annuity but I can be at ease knowing that I made the right decision with Chris’s help in understanding the steps to take.
Reviewed May 9, 2023
We just received our gold and silver in a timely manner today. This was the first time we've bought physical gold and silver and Tim ** made the process pleasant and seamless. We definitely will be recommending Goldco to family and friends.
Reviewed May 9, 2023
Again, I am impressed by the courtesy and professionalism of the Goldco representatives. I have received assistance in the purchase of my metals in a timely manner better than I would have expected. Recommend Goldco to anyone looking at the purchase of precious metals.
Reviewed May 9, 2023
Being a first time buyer of gold and silver precious metal coins, I had many questions that I was looking to address. I had the privilege of talking to Edward Magana at Goldco and took the time to go over entire process and address all of my questions and concerns. I was extremely happy with my overall experience at Goldco and their top rated customer service was impeccable. I would strongly recommend Goldco to anyone who is looking to invest in precious metals.
Reviewed May 9, 2023
The experience was great. The staff was very helpful and nice to work with. The process of getting the funds transferred was not that hard. The wait for the funds to be transferred was the hard part. Now we’re off and running.
Reviewed May 9, 2023
Very knowledgeable and I enjoyed the whole experience from the first call to the purchase of precious metals in my newly created IRA. Made it very easy. Every one I talked to were very helpful and experienced. I would recommend GOLDCO to anyone thinking about purchasing precious metals and opening a metals IRA.
Reviewed May 8, 2023
Very good as far as setting up our accts. Was not happy that we found out only after the accts. were set up that we were required to buy premium coins to get the 10% silver. The fees are a little high.
Reviewed May 8, 2023
I found Goldco to be thorough, timely and precise throughout the setting up this IRA account. James Good was extremely helpful in guiding me through this process. All questions were answered to my satisfaction. Future steps in this process were outlined along with their timelines.
Reviewed May 8, 2023
GoldCo provide excellent service in the transfer of my current IRA into a gold backed IRA. The staff was very professional and guided me through the whole process. Would definitely advise anyone looking to move assets to give them a call.
Reviewed May 8, 2023
Goldco personnel was professional and friendly, knowledgeable and informative. They are very accessible and helpful in navigating through transferring retirement funds into precious metals ira. I would definitely recommend Goldco to others who are interested in investing in precious metals.
Reviewed May 6, 2023
My experience with GoldCo was excellent. They helped me every step of the way... I never felt lost in the process... Their staff was great! Kudos to all who I spoke with on the telephone & their assistance thru the process... 5 Star rating! Thank you very much to all who assisted me with opening the IRA...
Reviewed May 5, 2023
I would like to take this opportunity to thank Goldco and my representative David Taylor for all his help with my transfer. I was nervous about this market and wanted to diversify my portfolio. Everything was explained and made simple by the staff at Goldco. I have recommended Goldco to my friends to diversify their portfolio in this unstable market. Thank you.
Reviewed May 4, 2023
Was apprehensive about switching my standard IRA over to gold backed at first. Easy to set up appointment with David who did an excellent job of explaining things. Excellent service, answered all my questions fully, friendly, informative people. Very pleased overall. Glad I did this. Wish I’d have done this earlier.
Reviewed May 4, 2023
My wife and I have been looking for another way to invest our money. After doing some extensive research we found Gold Co. We had the pleasure of working with David Winter. David did an amazing job explaining the entire process and keeping us updated along the way. I would definitely recommend Gold Co to anyone looking for a new way to invest.
Reviewed May 4, 2023
The Goldco staff took their time explaining everything, from transferring my IRA funds, different options available, and terminology specific to the precious metals market. I learned a lot from their patient discussions. I came to Goldco to diversify my IRAs. They were highly rated, and I now understand why.
Reviewed May 4, 2023
I recently purchased a variety of gold and silver coins. I am completely satisfied with the service I received in dealing with GOLDCO and would recommend them to anyone investing in precious metals. From start to finish, had nothing but excellence and professional service dealing with Wells and Carl. Both were knowledgeable. Thank you both!!
Reviewed May 4, 2023
Our experience with Goldco was great from start to finish! David Taylor was exceptional! It was very apparent from the very beginning he truly cared about us and helping us through the process. We would and have recommended David and Goldco to others.
Reviewed May 4, 2023
I was very impressed by the Precious Metals "education" I received from the Goldco Representative, who ensured that I understood what I was purchasing, Metals storage and the Goldco Buyback service for its clients. I asked about upcoming RMD's I would for which I would need assistance, and was advised that support would be provided, which assured me that Goldco is a "full service" metals provider. I'm looking forward to a long term relationship with the Goldco Customer Saales and Service Team.
Reviewed May 4, 2023
All are courteous.
Reviewed May 4, 2023
This was my first time purchasing from GoldCo. It was the best experience one could expect for being a first time purchaser. My GoldCo Team (Michael G., Sabina, & Edward) were top notch professional from start to finish. They made the process easy and as seamless as possible. Now that my purchase has been completed, I have a sense of relief. With the way the economy is going, I needed peace of mind of having some tangibles like Silver & Gold as part of maintaining some of my hard earned money. Tonight I can sleep better for sure. Thanks Again!
Reviewed May 4, 2023
With the uncertainty of the dollar/stock market and the encouragement from Phil Godlewski I decided to rollover my 401K into a precious metal backed IRA with Goldco. My advisor Edward was so easy to work with and explained everything to me and walked me through the process step by step. He answered all my questions and made it a fantastic experience. I would definitely recommend this company! So happy to have my 401K switched over to God's money.
Reviewed May 3, 2023
Trasferring my Roth IRA to Goldco was very easy! The hardest part was getting my former brokerage to transfer my IRA. Everyone I have spoken to has been very courteous and knowledgeable. It has been a real pleasure! I would definitely recommend working with Goldco.
Reviewed May 3, 2023
Working with Goldco is a seamless transition with a knowledgeable and friendly staff that answered all of my questions. The whole process took about two weeks to complete from start to finish. I would recommend to others. No pressure or demanding sales pitch.
Reviewed May 3, 2023
Goldco customer service and transaction was very impressive in this days. Promptness and courteous. I highly recommend Goldco. A specially George Flower was great guiding me and assisting me in to right direction of purchasing Precious metal for my precious IRA.
Reviewed May 3, 2023
I am very happy with the service and patience each person I spoke with at Goldco. They walked me through each step and made me feel comfortable making the big switch. In these times we need to protect as much as we can and I feel I made a good investment with Goldco.
Reviewed May 3, 2023
I enjoyed working with my advisor. He made the process very easy. I wasn’t very knowledgeable about how to diversify my precious metals portfolio. Thankfully, after listening to the information provided, I am confident and excited about my individual vault and the holdings within.
Reviewed May 3, 2023
It was a completely pleasurable experience to deal with our Account Rep, Tyler Syphers, as it was with all the Goldco people that we dealt with. It was our first experience purchasing gold/silver and everyone alleviated our concerns. No question was considered dumb. We thank you all for this experience. Walter **
Reviewed May 3, 2023
After reviewing all the companies prior to talking with Goldco. I decided that Goldco had what I wanted. So far I'm very pleased with my contact person Zeve Kats. I understood everything he explained to me about my purchase. Very professional & he guided me through the whole process.
Reviewed May 3, 2023
Everything went well. All parties were very helpful. I am already talking to my friends about this experience. I asked for pictures of coins I have purchased but have yet to receive any pictures. Please send pictures of coins I have purchased. Thanks.
Reviewed May 3, 2023
I moved a Traditional 401K to a self-directed IRA through Goldco. All of the representatives we dealt with were knowledgeable and answered all of our questions. They promptly returned our calls and were professional as well as friendly. Definitely a top-notch organization. I would highly recommend Goldco...
Reviewed May 3, 2023
I would like to thank everyone at Goldco that was involved my my recent IRA rollover to precious metals. Everyone was very knowledgeable at every point of my transaction. I felt comfortable and assured all the way through the process. Thanks again for helping me preserve part of my retirement.
Reviewed May 2, 2023
I am very satisfied with my IRA experience. All staff has been very professional and thorough. I look forward to additional precious metal purchases in the future. The professional staff provided a level of peace of mind that I appreciate.
Reviewed May 2, 2023
I had contacted the Goldco site through a recommendation from one of the podcasts that I watch. Upon going to the website and putting in the initial information requested, the next screen came up indicating that I would receive a special coin if I called the number given before the representative called me. When I dialed this number, the gentleman who answered the phone did so with "hello" only. He did not introduce himself nor the company until I specifically asked who I was talking to. I was reluctant at that time to give him any more information because I was not sure that I hadn't somehow found myself into a scam site due to the unprofessional greeting.
Upon finishing this call, I searched up the website via search engine and dialed the number given from that search. The phone was answered in a professional manner, using name and company name. I explained why I was calling and indicated my concerns that I might not have spoken to a valid employee of Goldco, and the individual answering did verify that the individual I had spoken to indeed worked with the company. She validated my reason for feeling "leery" during the initial call, indicating that she would have also been concerned if she had called the company and gotten that same greeting that I had.
I will say that from that point on I was extremely pleased with everyone that I have come into contact with through the experience of opening up my IRA account and purchasing precious metals. Everyone I dealt with was very knowledgeable about their part of the job and I felt confident in my experience with opening the account through the final confirmation call. I will be doing business with them again in the future and referring others.
We apologize for the initial experience you had. As you can see from the 1000s of 5-star reviews we have, this isn’t how we handle our customers. We appreciate you taking the time to write a review and share detailed feedback. All reviews help us improve our business practices and policies.
Reviewed May 2, 2023
This is my second transaction with Goldco. The people that work there are very knowledgeable and professional. I’ve really gotten to know them. I would recommend them to all my friends and family. Anytime I have a question or concern, it has always been addressed in a timely manner. So far I’ve been very happy with my purchase and it has been profitable for me. I am a first time precious metal owner and I’m sorry I’ve waited this long. I view this as a long term investment and a great way to diversify my Retirement portfolio.
Reviewed May 1, 2023
With volatile stock market and not gaining but losing the this last year. I feel more secure having my IRA backed by precious metals. Goldco was very helpful through the process. I would recommend them to friends and family. Stored in vault. Keeps me from having to handle and figure out storage.
Updated review: May 2, 2023
Darwin Hostelley was extremely helpful explaining everything to me. I was wrong in my thinking of how the Spot Price works in setting pricing. I thought I was being taken on pricing of my order. I couldn't be more pleased as to how Darwin handled my stupid thinking and being patient with me, explaining exactly how it all works. He is an excellent employee of yours.
Original Review: May 1, 2023
I really didn’t have the time over the last week to look into the unit price, my wife Carol and I, were charged for the gold and silver we purchased. The gold price for Gold GBR Shark 0.25oz was $920.00 for qty of 10 = $9,200.00. The Silver Liberty Bell 1oz was $71.60 for qty of 145 and Silver Mighty Mo 1oz was $71.60 for qty of 145 = $20,764.00. These prices are way over the present 1oz price of gold at $2.839.00 and the present 1oz price of Liberty Bell Silver at $25.05. The markup appears to be around 54% markup on Gold and 35% markup on Silver. I need an explanation of why we were charged so much. We spent another $50,000.00 with the same pricing on Gold and Silver. I will not be able to ever make any money on these accounts.
Reviewed April 29, 2023
Lou is knowledgeable and responsive. He is helpful, answered all my questions, and explained things clearly. The process of buying precious metals is easy and every steps were explained to me. All the staff are courteous and professional. I had a great experience doing business with them.
Reviewed April 29, 2023
It was a pleasure working with Mike Stone on this purchase. He was informative, courteous and prompt on taking care of our order. He has a very good sense of humor also. I have already referred him to a friend.
Reviewed April 29, 2023
The price of the bullion seems high, but am not sure of the grading and certification. Hopefully I will get the 10% free silver to make things closer to market value. The people were friendly and helpful, they returned my calls and made sure the IRA rollover process was as painless as possible.
Reviewed April 29, 2023
I just opened a new account. I had numerous questions and, honestly, a couple of doubts. Chris James answered all my questions which did away with any doubts which I had. I appreciate the patience and professionalism demonstrated by everyone I have dealt with. I will highly recommend Goldco to my family and friends.
Reviewed April 28, 2023
Had a great experience with Lou, he is very good at explaining the difference ways to invest in precious metals. He took the time to explain so that we felt comfortable with our decision. Looking forward to working with him again.
Reviewed April 28, 2023
On 12/21/2022, I contacted Goldco to order gold and silver. Order #**. Because of the most professional yet personal attention by Michael Goldstein, I placed another order today 5/28/2023. Michael's expertise in precious metals left me confident that my best interest was his primary goal. He considered my choices in this second order and provided some information regarding my selection. Being new to precious metals investments, Michael gained my trust in his friendly, professional manner. He is a credit to your team.
Reviewed April 28, 2023
So when I started to look deep into Gold investing, reading and exploring something that was new to me, I came across, you know, you're right, "GOLDCO". I immediately was drawn to reach out to your Company. I had many conversations with Arthur S. and he helped me understand a lot about Precious Metals. Over the course of a couple weeks I realized this was needed in my portfolio. Last, but not forgotten, is the friendliness of your personal. To tell you the truth I felt at ease when speaking with you folks, kinda like talking to my best friend. Hope to be friends for sometime into the future. Thanks for being there for me.
Reviewed April 28, 2023
I had no problems dealing with Mike, John and Austin from Goldco. My only problem is how Goldco promotional material presents its "free" silver offer as it is is not free silver. This is why the review is not 5 stars.
Reviewed April 28, 2023
Wonderful experience all the way around. From the initial call to the final confirmation, I never felt any pressure and all my questions were answered. Every step went at my pace and I was encouraged to do as much research as I could to make sure I was making the right decisions. I highly recommend Goldco for rolling over an IRA to precocious metal IRA.
Reviewed April 28, 2023
I had some excellent service and some that was not so helpful. Some of this involves Goldco’s partner, Equity trust. Here’s the rundown of my experience. Goldco responded quickly to my initial inquiry. They were very quick in responding to my initial query and overnighted hard copy documents documents when I was unable to read the docusign emails. They provided a Fed Ex overnight return envelope. I appreciated the thoroughness of the application and explanation. Goldco followed up very well, open to questions.
I found the woman who worked with me to initially contact Schwab, very professional and efficient. She made no mistakes and explained everything very clearly. My account manager, John Innes at Goldco was very nice, pleasant and called back the same day. However he misinformed on two occasions. I had questions from reading the application and was directed to him for answers. The application noted there was an initial fee for opening an account. I asked John how much. John stated there wasn’t a fee. But Equity charged me a $50 fee. John also assured me that I would only pay one annual fee even though I transferred both a SEP and Traditional IRA, which I was told needed to remain two separate accounts. John told me that no, there would only be one annual fee for the two accounts. When I spoke to Equity, they demanded 2 separate payments.
John called me after the money landed in my accounts and asked me to call Equity and give them my credit card numbers. (I made it very clear on my application that I wished to pay the annual fees by credit card, not have any monies taken out of my account.) Here’s where my experience with Equity was not only sub par but disturbing. When I called Equity with my credit card, I was told that both the one time and annual fee had already been transferred out of my SEP account. I explained to the woman representative that was a mistake, as clearly noted by my clear indication on my application and wish that corrected.
The woman became very defensive and told me they had done nothing wrong, that my account was “past due” and therefore they had every right to deduct the money from my account. I questioned her about that given that the money had just landed in my account that very day so how could that be past due? And why wasn’t I sent an email requesting the fees? She said the account was opened a week earlier. She would put in a request but she doubted it would be acknowledged.
That evening in my mailbox, I found two bills from Equity, asking for the fees. They were posted on April 20, and I gave my credit card info on April 26. The due date on the bill was May 20. Obviously May 20 would be “past due”, not April 26. What was disturbing, was the woman chose to blatantly lie vs acknowledging and righting a simple mistake. I wrote John about both of those incidences, the discrepancy between the bill I received in the mail, and the woman’s accounting; and also about John’s misinforming me about just one annual fee for two accounts. Told him these simple errors were “ not inspiring confidence in the process.” John apologized for Equity and said the monies would credited back to the account but did not mention his own error, simply would have his metals guy call me asap.
People make mistakes; I get that. Would just like them to take responsibility for that. I like John, perhaps she’s new at the job and just learning or he was preoccupied by a personal situation etc. But particular when you’re making such a large purchase, it can shake your confidence. Carl called to discuss metals. Also a very nice man, obviously very knowledgeable. He spoke very rapidly about a number of things, much like you do with someone familiar with your trade. He asked me if I had questions. I explained I was a newbie to the field and asked humorously for him to slow down a bit for me. I asked him questions or paraphrased what he said to make sure I understood, and he was patient with me. He noted that he enjoyed my asking questions and could tell I understood from my answered. He felt I picked it up well and said most people don’t ask anything. I could understand why.
Initially it was dizzying trying to follow him. Fortunately I was able to take some notes and could then back track to review. But I know I missed some of it. I suspect most people are pretty overwhelmed and don’t ask questions for fear of appearing dumb. And given Carl doesn’t get much feedback he may feel most people aren’t that interested and see his talk as a mere formality. Again I liked Carl, as a person. People probably really know this business or they are overwhelmed. I am leaving this review as internal constructive criticism of Goldco and Equity, not as a public review. I know Goldco has a superior reputation and these are small hiccups in a well oiled machine. But I want to be honest about my experience.
We apologize for the experience you had. As you can see from the 1000s of 5-Star reviews we have, this isn’t how we handle our customers. We appreciate you taking the time to write a review. All reviews help us improve our business practices and policies.
Reviewed April 27, 2023
Goldco's service met with my expectations. I received very good customer service from a rep able to answer all my questions and concerns. I feel I have a trustworthy advocate for my financial growth over my last two purchases, and I look forward to doing yet more business with Goldco.
Reviewed April 27, 2023
The process of purchasing metals from Goldco was smooth. I didn’t experience any negative moments. I would recommend working with them. Joe was on top of things and Carl assisted me in choosing my metals. Afterwards, someone from the Corporate office called me and confirmed everything before submitting my order.
Jeanne **
Reviewed April 27, 2023
I felt so lost dealing with switching over my Cash IRA into Precious Metals IRA. I had been saving coins for years but haven't done much with it until lately. "I was fortunate to have picked the GoldCo to aid and assist me through my purchase. They answered every question and helped me with which investment would be a proper fit for my situation." They were very understanding of my ignorance in this new field. GoldCo was very professional and helpful! GoldCo was great. They have different amounts to invest with. They started with a minimum of $25,000 and up. You can choose from several depositories to store your precious metals. I will definitely be doing more business in the future.
Reviewed April 27, 2023
Working with GoldCo has been an enjoyable experience. Everyone was very helpful and extremely knowledgeable. This was my first purchase of gold and silver and they were patient with me, answered all my many questions without high pressure tactics. I will be recommending anyone I speak with who is considering precious metals GoldCo.
Robert
Reviewed April 27, 2023
I’m fairly new to precious metal purchasing, the Goldco representative was knowledgeable and easy to talk with and made it a great experience. I look forward to dealing with Goldco again. I would recommend Goldco to anyone wanting to buy precious metals.
Reviewed April 27, 2023
The help and information was very professional without a hard sale being pushed upon me. All calls were done on time and all my questions were answered to my satisfaction. I am passing on their services to some of my coworkers and friends.
Reviewed April 26, 2023
I am new to ordering precious metals. Chris James, my Broker, was very helpful in educating me what was available to purchase and what most people were purchasing at this time. I will be ordering more precious metals in the future and with Goldco and will be using Chris to purchase it. He said to call him at any time and if he is on the phone he will return my call just as soon as possible. It was an easy experience using Goldco to make the purchase.
Reviewed April 26, 2023
It was a blessing to know that the people I was dealing with were Christians. It puts my mind at ease as the first time buyer. I decided on your company because Hannity and I looked you up online and went for it. God bless and take care! Naomi
Reviewed April 26, 2023
I dealt with Lou Amaya, very nice and very helpful during the purchase of my precious metals portfolio. Explained everything so I understood what I was buying. How long we should keep before thinking of selling and if and when we did decide to sell giving GoldCo the opportunity to sell back to them. They will give you the highest buyback. Thank You for all your help!
Reviewed April 26, 2023
I transferred my traditional IRA to gold and silver with Goldco. Very easy process! The transaction was completed in 3 days. Goldco kept me informed with emails and phone calls. I wouldn’t hesitate to use them to purchase more gold and silver.
Reviewed April 26, 2023
I am a newbie and just rolled over my 401K into a precious metals self directed IRA. I was treated very well and Joshua was very patient at explaining the process to me. I had lots of questions and he answered them all for me. I look forward to long time relationship with Goldco.
Reviewed April 26, 2023
I was please with the products purchase & professionalism of the representatives who conducted my business with GoldCo. The business I conducted with GoldCo was very well designed to prevent stress. I give GoldCo 5 stars & will recommend GoldCo to my family & friends.
Reviewed April 26, 2023
Very easy process. Very helpful and thorough with information and instructions as how to switch my Ira into a precious metals dealer investment. I can’t wait to see how and what this materializes into as far as investments go. Lou was a great representative in guiding me in this new adventure.
Reviewed April 26, 2023
Everyone has been very helpful and informative. No matter how many questions I asked everyone answered patiently. All phases of the process were explained thoroughly. The purchasing process was great. Reggie explained how it was done, what products were offered and even how your statement would look. The whole team made themselves available and always returned my calls in a timely manner. Even though I was in a different time zone. I have already talked to several people about GoldCo. Can't wait to see my first statement. Thanks to all the GoldCo teams for making this a very stress free experience.
Reviewed April 26, 2023
Lou is extremely polite & knowledgeable about gold, silver & the process of the IRA precious metals. The only reason a 5 star was the call was 1 hour late & the metals purchase can take up to 12 weeks.
Reviewed April 26, 2023
James, Ruby and Debra made this so easy!!! I have more peace of mind! With the projection of gold and silver expected to rise of the next few years, this was the right thing for me! Do your own research. Now waiting for my safe. What a bonus!
Reviewed April 26, 2023
They were able to get exactly what I wanted. Helping set up a transfer of funds to a new brokerage account was also seamless. Just wish I had more to invest in these uncertain times. Once I made my buying decision it took 10 minutes to get the confirmation call back. The price was the lowest I could find as well.
Reviewed April 26, 2023
My husband and I really appreciated the prompt, courteous professionalism shown to us by all the Goldco team members. They were able to answer all of our questions quickly and reassured us every step of the way as we set up our accounts. We would highly recommend them to anyone interested in investing in precious metals. Thank you.
Reviewed April 26, 2023
Josh Hoffman was extremely helpful in assisting me to in rolling over my 401k. He was able to provide me with the best choice with educating me to purchasing silver and gold options. The transaction was very quick and was provide with email immediately. Excellent customer service!!! Thank you and I look forwards to growing my investments with your company.
Reviewed April 26, 2023
I was very pleased with how painless the process was in opening a precious metals, self-directed Ira thru Goldco. They educated me and directed me on how to get the whole process going and done. I now deal much better about my retirement money in precious metals.
Reviewed April 25, 2023
I have been dealing with Sal and Michael for almost 6 months and can’t thank them enough for all their help with the purchase of gold and silver coins. They have taken the time to explain every detail to me and have been very helpful. Thank you for your help!
Reviewed April 25, 2023
Goldco has been great to work with and they helped me rollover an ira into a precious metal ira. Every single person from Goldco that I spoke to was professional, polite, able to answer all of my questions and didn't attempt to push me into doing something I didn't want to do. Goldco was able to explain every step throughout the entire process and they made sure that I understood and always asked if I had questions. I am very pleased with the end result. Thanks.
Reviewed April 25, 2023
Rolled a stock market money market account over to this account and was as smooth a transition as possible. Remarkable experience. Would highly recommend to anyone who would like to invest in precious metals to give these folks a try. Thanks.
Reviewed April 25, 2023
I was looking to convert some of my IRA to a gold IRA. I was speaking to two other suppliers. I decided to go with Goldco because of their quicker response, ease to make the switch, and knowledge of the contact people. They answer the phone and quick to call you back and do what they say. There were additional incentives based on the amount of dollars you moved in the account and that was a lesser consideration in using Goldco. Response and knowledge were the high priority. The custodian website was great and easy to use. When it came time to pick the precious metal types to put in the account, Lou was very patient and helpful. I can recommend Goldco for anyone who is considering a precious metal IRA.
Reviewed April 25, 2023
It was a very easy process to convert my IRA into precious metals with the help of GOLDCO and their representatives. The staff is very knowledgeable and willing to help with your personal needs. I was offered many options and a great variety of products at a very reasonable price. I would highly recommend GOLDCO as my choice for your precious metals dealer.
Reviewed April 24, 2023
Kenny and crew were very helpful. My questions were answered and my transfer went through smoothly and I believe quickly. I have passed your number along, but so far no takers. I will keep trying, recommending you to my friends and family. Some have considered. Dennis
Reviewed April 24, 2023
I just got my IRA Account changed over to Goldco in precious metals. In doing so I had several questions that were answered quickly and easy to understand. I would highly recommend this company. The individual I have dealt with are very knowledgeable and helpful.
Reviewed April 23, 2023
This is the 2nd time I am purchasing from Goldco. Comfortable to do business with. Very responsive to all my questions. Jace Kent always gets back to me quickly when I reach out to him. A pleasure to deal with.
Reviewed April 22, 2023
My Goldco representative, James, was very professional and extremely helpful assisting me with rolling part of my 401k into a precious metals backed IRA. I highly recommend both he and Goldco to anyone considering investing in precious metals. They made it a quick and painless process!!
Reviewed April 21, 2023
Account Executive Lou Amaya was wonderful to work with. He explained everything clearly and got me what was best for me. I couldn't be more satisfied with the experience!! I will definitely go to Goldco for all my future needs.
Reviewed April 21, 2023
Mike Stone was very helpful in my decision to trust in Goldco to administer my retirement funds. I feel that Precious Metals is a hedge against the pitfalls of our government and Federal Reserve to responsibly manage their spending and the money supply in ways that bring stability and not chaos to our monetary system.
Reviewed April 20, 2023
The experience with the representatives was very good. Information was provided and questions were answered thoroughly. Anytime I called with questions they answered right away or promptly returned my calls. I would recommend Goldco to friends and family based on this first time experience.
Reviewed April 20, 2023
The team at Goldco helped with our 401k rollover and the paperwork to ensure we didn't create a taxable situation. Everyone was pleasant and professional and patiently answered all of our questions. I would recommend Goldco when you're looking to invest in precious metals.
Reviewed April 20, 2023
The people at Goldco were very helpful and professional. They walked me through the process. I definitely will recommend them to friends. If I ever invest in gold and silver I will definitely call my friends at Goldco.
Reviewed April 20, 2023
This was my second purchase of silver and gold with Reggie and it was a pleasure again. He is very professional and personable and I would recommend him to my family and friends. He even reminded me of the 10% in free silver that I was happy about.
Reviewed April 20, 2023
I am extremely happy with the experience I had while purchasing coins through Goldco. The sales representative and broker were with me every step of the way, and not only returned my calls in a timely fashion, but answered my questions in layman's terms. They facilitated the transfer from my existing IRA in a way that demonstrated impeccable customer service. I highly recommend this company.
Reviewed April 20, 2023
Goldco was great to work with in rolling over my 401K to a precious metals backed IRA. They were there from start to finish. Explained the process clearly, helped me open my account, got my funds transferred and assisted in determining what metals to buy. I had questions during the process, and my rep always called back quickly. Highly recommended!
Reviewed April 20, 2023
GoldCo has been top notch with every interaction we have had so far. Being new to the precious metals market, we did not know what to expect or how to navigate. Each GoldCo account advisor we spoke with was patient and knowledgeable. Thank you!
Reviewed April 20, 2023
Very positive experience. All questions answered. Explained in details what I was purchasing in terms I understood. Communication by email and by phone which made the process fast. Really pleased with their professionalism. I would recommend this company to my friends and family.
Reviewed April 20, 2023
I just want to state that this was my first experience with purchasing precious metals and must say that Goldco made the process easy to understand and rollover my existing 403B painlessly. Communication was excellent and they answered my questions efficiently in an understandable manner. Their coordination was seamless and effective. Michael Goldstein was very personable and helpful. Thanks Goldco.
Reviewed April 20, 2023
Oscar took his time to explain everything to us concisely. At no time did we feel pressured. He was very friendly and professional. He put us at ease by putting us and our concerns first. Everyone that we spoke to from beginning to end made the process so much easier. By the end we were left with feeling like family.
Reviewed April 19, 2023
The service you provided was very good. Our salesperson was George Fowler and he always replied promptly when we had questions and handled things in a professional manner. We would recommend your company if there was someone who was interested in purchasing silver or gold.
Reviewed April 19, 2023
We dealt with Wells, Donella and David when transferring our IRA to GoldCo and we couldn't be happier! They were very helpful during the entire process and answered all of our questions and addressed our concerns! Would highly recommend GoldCo!
Reviewed April 19, 2023
As a novice to buying precious metals, this experience was very easy and took less time than I had anticipated. Everyone that I dealt with was helpful, very knowledgeable and made sure all my questions were answered. I would recommend Goldco to anyone looking to add precious metals to their financial portfolio.
Reviewed April 19, 2023
I was stressing too much about the stock market volatility and researched numerous precious metal companies. I decided on Goldco based on their rating and reviews. They didn't disappoint and offered a seamless transaction in rolling over my IRA. The entire staff has been very friendly and professional!
Reviewed April 19, 2023
Excellent customer service and very knowledgeable staff. Remained committed to assisting me with my new account until process was complete. Would highly recommend GoldCo to friends and family members. Looking forward to having the quarterly support to ensure my investments are performing well.
Reviewed April 19, 2023
Working with Goldco was a very positive experience. Josh Leslie was very helpful and made everything understandable. Everyone I spoke with was very courteous and professional. I feel that my portfolio is in good hands. I look forward to working with Josh from Goldco and that my money is in good hands.
Reviewed April 19, 2023
The Goldco reps I worked with were very courteous and treated me with utmost respect. What WOWed me the most was their response time to my initial online submission form. As soon as I pressed the ENTER key to submit the form, I was receiving a call within seconds! Wow, that was FAST!!!
Reviewed April 19, 2023
We are first-time metals buyers and needed a lot of answers and direction from our sales rep - David McFarlane. He provided us with much information and spent a great deal of time with us to help us with our assessments of which metals, pricing, resale valuation, etc. There were a couple times where the info we were receiving didn't make complete sense to us so we asked him to clarify which he did without hesitation. We have placed an initial order but we are still learning the ropes of this precious metals hedging process and will likely be back to Goldco for round #2 in the next 30 to 60 days, depending on how the economy and dollar do.
Reviewed April 18, 2023
Goldco has probably the best customer service of any company I have done business with. They kept in touch with me through the whole process of purchasing precious metal coins, which took several weeks do to my timing, not theirs. Very friendly people and very easy to talk to. Very knowledgeable about the precious metal coin market. They were able to meet my needs and I am very glad I chose to purchase coins from them.
Reviewed April 18, 2023
I've worked the most with Wells Hacker and Rad Brdar. I'm glad Wells didn't give up on me when I missed his call. They've been extremely helpful as well as their staff. Always willing to get me any questions answered quickly. Appreciate Phil Godlewski finding GOLDCO and this opportunity for his followers.
Reviewed April 18, 2023
GoldCo has extremely professional employees who are ready to help you with every step needed. For me, it was to refinance a IRA to a precious metal Traditional IRA. I had all the help needed to fill out forms and to contact my financial retirement company. I am very happy with my precious metal account.
Reviewed April 18, 2023
I am new to precious metals. The initial Account Executive (W.H.) I talked with about rolling over my 457(b) to a Goldco Precious Metals IRA was very patient, answering all of my questions, explaining as many times as was needed for me to understand things better, without seeming to get impatient. He even intervened when Equity Institutional's IRA Specialist made many mistakes on the application. He completed it himself, & then things went a lot smoother. He was very professional, personable, and kind on the phone.
The 2nd Account Executive (C.O.) who talked with me about what metals I wanted to purchase, however, was quite a fast talker, seemed to get pretty impatient with every question, condescendingly made me feel small for being "a newbie", & although he mentioned numerous times that what I purchased was my decision, he was quite pushy, and I felt that if I didn't purchase what "94% of customers" purchased, I would be making a stupid decision.
At that point, I just wanted to get it over with! I have heard that some others' experiences were the same as mine, but that others dealt with someone who was quite nice & did not pressure them. Time will tell if I've made a mistake or not with what I purchased. I would recommend Goldco to others because of the initial contact person I dealt with, the overall process, and the highest buy-back price guarantee, but I can't give 5 stars, due only to the purchase experience. I only hope that anyone I send to Goldco will not end up with the same person who helped me with my purchase.
Reviewed April 18, 2023
Excellent experience working with everyone at Goldco. Robert Morelock is very experienced and knowledgeable. He answered all my questions including the ones I didn't know to ask. I also worked with Ruby to set up the accounts and she was very helpful and enjoyable to work with.
Reviewed April 18, 2023
Everything about the set up of my new account went smoothly and quickly. I had so many questions and was hoping it would not be complicated. My rep Ryan was extremely friendly and answered all my questions and made me feel at ease. Excellent customer service.
Reviewed April 18, 2023
Reginald Johnson was great to work with, he was very polite and patient with my questions and helpful on where I should allocate my IRA funds. I am excited about having my retirement assets in sound money and not volatile paper money or in the stock market.
Reviewed April 17, 2023
Robin Hubbard was very helpful and patient with explaining everything to me, as a first-time precious metals buyer. He was very knowledgeable and professional, as well. I was very pleased with the service provided and I will definitely recommend Goldco to others.
Goldco Company Information
- Company Name:
- Goldco
- Address:
- 24025 Park Sorrento, Suite 210
- City:
- Calabasas
- State/Province:
- CA
- Postal Code:
- 91302
- Country:
- United States
- Website:
- goldco.com
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