Goldco

Goldco Reviews

Goldco Reviews
4.9(1,685)
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Overall Rating4.9 out of 5
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About Goldco Reviews

Founded in 2011, Goldco is a full-service investment firm that allows customers to roll over their 401(k), 403(b) and 457 plans into an individual retirement account (IRA) for a flat, annual fee. In the past decade, it has helped customers place more than $1 billion in gold and silver investments. Along with IRA accounts, Goldco offers customers a way to purchase and store precious metal investments in their homes.

Pros & Cons

Pros

  • Wide range of retirement products
  • Guaranteed buyback

Cons

  • No prices published online
  • No platinum and palladium

Bottom Line

With Goldco, you can invest in a precious metals IRA that is stored securely at a facility. Additionally, customers can purchase physical coins and bars for personal use. Goldco's buyback guarantee promises the highest offer for sellbacks.

Goldco Reviews

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Page 2 Reviews 5 - 35
Verified purchase
Staff

Reviewed June 8, 2023

If you are new to investing in precious metals, then here are a couple of things that I wish I had known about Goldco:

1. Your new order is purchasing brand new metals,
2. You must purchase premium metals in order to get the promotional free silver,
3. The process can take over a month,
4. When the money arrives, the call with the rep is to purchase the metals right then. Be ready to make decisions because it will be verified within 10 minutes after that call.

5. Do your research as the Goldco rep may say that no advice can be given, but that rep will offer you a package of metals to accept, adjust, or reject.

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Verified purchase
Staff

Reviewed June 7, 2023

After doing a lot of research, I decided on Goldco. I couldn't be more pleased with my decision. Everyone who assisted me was very informative and made the process very easy. I have recommended Goldco to my family and friends.

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Verified purchase
Staff

Reviewed June 6, 2023

I had a great experience working with Walter Dombroski. He was very informative and answered all my questions. Since this was a big decision for me, I feel very comfortable with my investment of precious metals. I will be recommending family and friends.

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Verified purchase

Reviewed June 6, 2023

Goldco, Lou and Audrianna helped us make a very smooth and painless rollover from my 401K to a precious metals IRA. Giving us a great deal of peace of mind for the future of my investment. Thank you Goldco! We are looking forward to a prosperous future with the help of Goldco.

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Verified purchase
Customer ServiceStaffTransparency

Reviewed June 6, 2023

My initial contact from Goldco was Mr. Robin Hubbard. I was looking to rollover my IRA. He walked me through the process answering any questions I might have. He emailed me information I could review (along with some articles) while waiting for the Goldco information packet in the mail. We had a followup phone call after I had reviewed all info and he made sure all my questions again had been answered. Then we did the application process. Everyone I came in contact with to get my IRA paperwork processed was very professional and nice! Robin was most helpful getting everything to the finish line. It was a great experience.

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Customer ServiceStaffTransparency

Reviewed June 6, 2023

The economy seems to be quite shaky. We decided that it was important to diversify and try to be ready for anything that could happen. We contacted Goldco and Chris and Marcus became our contact points. These two were extremely helpful. Chris was the main contact and over the number of calls, he was very friendly, courteous and was concerned even about our health (I had a knee replacement). Chris explained everything very clearly and presented options along the line we described as our goals. Chris was patient with us as we made the final decision. Chris outlined all that was going to happen, the agreement, the document we had to sign and the people that would be in contact with us to make the final purchase. We were extremely satisfied and intend to work with Goldco in the future. Thank you very much. Shirrel and Janet

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Staff

Reviewed June 6, 2023

I had a very smooth transition to Goldco. I lost a lot of value in my individual IRA that was invested in stocks. The last 2 years were a big blow. :( I now feel very safe that my savings will never go down and my future is very bright. Sal, David and Diana were excellent!

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Verified purchase
Staff

Reviewed June 6, 2023

My experience with Goldco has been good. Everyone I have dealt with has been very helpful. Each time I have had to have contact with a representative, it has been pleasant. Any questions I have had, have been answered. The transfer and purchase of precious metals was straightforward.

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Verified purchase
Transparency

Reviewed June 6, 2023

My experience with Goldco was excellent. Great explanation of the metal market and perfect understanding of my options before any purchase was completed. I highly recommend you look at Goldco for a stable financial investment. Carl Oliverio called me today to ensure that I was completely informed!

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Staff

Reviewed June 6, 2023

This transaction went extremely smoothly. The only lag was waiting for funds to transfer from my previous IRA account holder. Your staff is extremely pleasant, easy to talk with, knowledgeable, and they keep you informed every step of the way. I enjoyed my experience immensely! I will definitely refer others to your operation with pleasure!

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Verified purchase

Reviewed June 5, 2023

Overall my experience was good with Goldco. As an alternative to being 100% in the stock market with my IRA I turned to Goldco to diversify and place some in precious metals. During the process I was presented information I had no idea about the metals market, but ended up making a decision I was comfortable with and understood. Time will tell if I made the right decision.

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Staff

Reviewed June 5, 2023

New member to GOLDCO. So far, so good. Highly recommend. Everyone that assisted with me with the roll over process was very informed and answered all my questions. If you're looking to get out of the stock market, I highly recommend.

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Verified purchase

Reviewed June 5, 2023

Everyone made the experience almost effortless and definitely painless from start to finish! All of my questions were answered quickly, completely and professionally. I am very happy with the service provided and would highly recommend their services to my friends and family.

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Customer Service

Reviewed June 3, 2023

I transferred my IRA to GoldCo and the service I received was wonderful. From them helping with the immediate transfer and getting all the paperwork in place to them taking my calls and answering them. I would recommend them to anyone.

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Sales & Marketing

Reviewed June 2, 2023

For the bulk of my purchase, American Gold Eagles, I am satisfied. But in regards to the silver portion of my purchase, I had hoped to have been shown products that didn't have such a high premium as that on American Silver Eagles.. And even with those premiums, I think that it should have qualified for the 10% silver bonus which it seemed to not be. A lot of advertising money pushes that 10% bonus but it appears that very little if any of their products qualify.

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Response from Goldco

We apologize for the experience you had. As you can see from the 1000s of 5-star reviews we have, this isn’t how we handle our customers. If you don’t mind, we would like to find out more about what happened during your experience. Please contact our Customer Care Department at customercare@goldco.com or (855) 472-8494. Also, thank you for taking the time to write a review. All reviews help us improve our business practices and policies.

Verified purchase
Customer ServiceTransparency

Reviewed June 2, 2023

I’m very very pleased with the customer service I received from Oscar in transferring my IRA into gold and silver. I was inexperienced in the process and he very patiently walked me through it. Thank you GoldCo, I appreciate it!

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Verified purchase

Reviewed June 2, 2023

Carl was off for the day but came into the office to place my order for platinum coins and Maple Leaf coins. The follow up by Diana, the Sales Administrator, was also very pleasant! Overall it was a very good experience! Thanks.

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Staff

Reviewed June 2, 2023

Goldco is a great company to work with. The process was very seamless. Goldco’s staff is very professional, courteous, and prompt. Breathing a sigh of relief. I would highly recommend using their services. Thanks Goldco team for your help with my transaction.

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Staff

Reviewed June 2, 2023

I’m so grateful to Goldco and their very helpful and professional staff. They made my precious metals purchase so easy. I now have more peace of mind knowing that my retirement savings is better protected from inflation. I would and do recommend Goldco to anyone that wants to buy precious metals. Great experience. Thank you Goldco.

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Transparency

Reviewed June 1, 2023

I am very pleased with the service provided. Everything was thoroughly explained as well as any questions that I had were answered to my satisfaction. I feel that I have made the right decision to go with Goldco to enhance my IRA portfolio.

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Verified purchase

Reviewed June 1, 2023

Have had a great experience with Goldco. They kept me up to date during process. Each person I talked with was professional and answered any questions I had. They made the process of transferring assets from my traditional IRA seamless.

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Staff

Reviewed June 1, 2023

Lou and the others have been very helpful and friendly through this process!!! I’m looking forward to the future with Goldco. I hope it was the right decision. I could really use the safe to store all my personal papers. I’m looking forward to the bright future with Goldco

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Transparency

Reviewed June 1, 2023

I was able to quickly and easily able to purchase gold and silver coins. Lou explained everything to me. I was able to decide what coins would work for my investment. He explained in terms I could understand of the different qualities of coins and from there explained each coin so I could easily pick out the ones I wanted. I would definitely recommend Goldco to anyone looking to purchase for investments.

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Staff

Reviewed May 31, 2023

I transferred a portion of my Roth IRA to a precious metal IRA. Goldco and their representatives provided detailed information and helped me each step of the way to set up my account and purchase the precious metals. All of my questions were immediately answered and the process was painless. I can’t thank Goldco enough to help me diversify my assets in such a turbulent time!

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Customer ServiceStaff

Reviewed May 31, 2023

My wife and I are very pleased with the customer service we have received! Even when I wanted to make a last minute change to my order, the representative was very cheerful and happy to help. I would highly recommend Goldco to my friends and family.

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Verified purchase

Reviewed May 31, 2023

Lou made the purchase of a first timer very easy and smooth. He spent some time explaining the process and the different types of gold and silver they have available for purchase and the price breakdown of each type. Thank you.

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StaffTransparency

Reviewed May 31, 2023

Just completed my third purchase with John Vadset at Goldco. Like many people, I was a little intimidated by what I thought would be a complicated and confusing process of setting up a self-directed IRA and transferring money from existing retirement accounts into it to purchase physical gold and silver. Goldco walked me through every step, and every person I've spoken with has been friendly, professional, and knowledgeable. My eyes are now opened to a whole new way of investing and the numerous monetary and tax advantages of self-directed IRAs that include physical gold and silver. Wish I'd done this a decade ago!

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Staff

Reviewed May 31, 2023

Very pleased with the smooth transition from paper assets to physical assets, very professional and recommended. In this age of uncertainty and run away inflation it's comforting to know that physical metals will not lose value. Mike Hall directed me in the position best suited for growth, he answered all my questions perfectly.

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Price

Reviewed May 31, 2023

Overall I am happy with the service provided, but I am disappointed in the allowable selections of metals, Only coins were suggested, no bars or other forms and I was uninformed about the added cost over the spot price per item. So when I did the math after the buying was done I was astonished at the instant and sizable loss I incurred in commissions and metal format costs over the spot price for 1oz of gold and silver that day.

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Goldco
Response from Goldco

We apologize for the experience you had. As you can see from the 1000s of 5-star reviews we have, this isn’t how we handle our customers. We appreciate you taking the time to write a review and share additional feedback with our Customer Care team. All reviews help us improve our business practices and policies.

Verified purchase
Staff

Reviewed May 31, 2023

I just rolled over my 401K to a IRA and then bought Gold with it. It took a few days for funding but it went very smooth. I am still in the process of setting everything up but the people at Goldco help me through everything and their follow-up was very fast. Also the 5 % silver for over $50,000 order was very nice also.

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Goldco Company Information

Social media:
Company Name:
Goldco
Address:
21215 Burbank Blvd, Suite 600
City:
Tarzana
State/Province:
CA
Postal Code:
91367
Country:
United States
Website:
www.goldco.com

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