Goldco Reviews

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Edited by: Jana Lynch

About Goldco

Goldco is a precious metals provider that allows customers to roll over their 401(k), 403(b) and 457 plans into an individual retirement account (IRA). For over a decade, it has helped customers place more than $3.5 billion in gold and silver. Along with IRA accounts, Goldco offers customers a way to purchase and store precious metals in their homes.

Pros
  • Wide range of retirement diversification products
  • Guaranteed buyback
Cons
  • Doesn't publish fees online

Goldco Reviews

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    Page 2 Reviews 6 - 36
    Customer ServiceStaff

    Reviewed Feb. 4, 2025

    Jace ** was very nice and informative and patient when we were considering and weighing our options. As soon as I made a decision to not invest in the gold for the time being, he went from 0-saton in half a second. He was the nastiest, sarcastic, mean, obnoxious individual I met. If I ever choose to buy gold or know of anyone that does, I will not sent them to Gold Co due to Jace **. It was astonishing to see him go from being so helpful to so hateful. That made me realize that he is after the sale not after our well being. Sometimes people are not ready for a myriad of reasons. He did me a favor. He taught me how not to be in my own business. Thank you Jace.

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    Goldco
    Response from Goldco
    We sincerely apologize that your recent interaction with us did not meet your expectations. While our thousands of 5-star reviews are a testament to our commitment to customer satisfaction, we would like to understand more about your experience.
    A member of our management team will be reaching out to you shortly to discuss your experience in more detail. We value your feedback and are eager to address any confusion and ensure your complete satisfaction.

    Thank you for taking the time to share your review. Your comments are invaluable in helping us refine our practices and policies to better serve our customers.

    Verified purchase
    Staff

    Reviewed Nov. 4, 2024

    Rolling over my IRA was fast and easy especially dealing with Joshua Hoffman. I recommend Goldco to everyone! He is easy to talk to, answers all my questions and gets back in a very timely manner. Goldco is great! Recommended to us by Phil **. Everyone should check into using Goldco for their precious metals IRA.

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    Reviewed June 6, 2024

    Buyer beware. If I could give zero stars, I would. This company talks a big game, but they simply don't deliver. They will sell you gold that is mostly worthless to any reputable distributor. I checked with seven other distributors to try to liquidate my metals from my custodian and none would buy it from me. All said that Goldco sells metals that aren't of acceptable quality to most. Additionally, Goldco will stress up front that a buy back spread of 7-21% will be applied to any liquidation of your precious metals.

    I'll tell you from personal experience that the spread is randomly applied and it will without a doubt be 21%. I had to forfeit two years of returns to them in order to liquidate 65k of gold and silver. I got zero return on my 50k. Also, the custodian of your metals levies a steep annual rate to house your metals and will also hit you for commissions, shipping costs and liquidation fees if/when you liquidate. The custodian, Equity Trust, told me that they have more trusted distributors other than Goldco as part of their lineup. I believe if Hannity knew how unscrupulous Goldco is, he likely wouldn't associate himself with them. Please take heed of my words.

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    Staff

    Reviewed April 15, 2024

    Goldco was very professional and informative in how to purchase precious metals. I had never done it before and they made it a smooth process with options available both in the purchase and in storage. They are courteous and timely. Any questions were answered so that I could understand. I would highly recommend Goldco to anyone.

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    Customer Service

    Reviewed Sept. 7, 2023

    I was slammed and lied to. Be aware!!!! Goldco is charging $70/ounce for silver and I was told otherwise on the phone call, I was told it was double, 2 ounces. When I got their invoice it was one ounce. What liars, don’t ever use them. I can’t get them to respond. This infuriates me as they lied through their teeth, I left messages to cancel. I’m not paying $70 ounce for silver when the identical product sells for $33.

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    Goldco
    Response from Goldco

    We apologize for the experience you had. As you can see from the 1000s of 5-Star reviews we have, this isn’t how we handle our customers. We appreciate you taking the time to write a review. All reviews help us improve our business practices and policies.

    Verified purchase
    Customer ServicePrice

    Reviewed June 11, 2023

    1.They charged a handling fee that was almost as much as the value of the purchase. 2.They never gave me the free 10% silver as promised. 3. Now they will not even take my phone call, or return my messages. I expected better than that from a company that was highly recommended. My account value started out at about half of what I gave to Goldco, and I opened the account before the precious metals went up like crazy.

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    Goldco
    Response from Goldco

    We apologize for the experience you had. As you can see from the 1000s of 5-star reviews we have, this isn’t how we handle our customers. We appreciate you taking the time to write a review and share additional feedback with our Customer Care team. All reviews help us improve our business practices and policies.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2023

    Easy to do and great customer service. Rolling my 401 K and or Profit-sharing was simple. The price is based off premium silver. They are always there to answer any questions I have. My Dad always said never mess with a person's money but these folks are solid, I believe.

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    Verified purchase
    Staff

    Reviewed June 10, 2023

    I requested GoldCo's "wealth protection guide" back in March. I didn't follow through, thinking it would be a hassle to open a new account. On the contrary, it was a process made easy thanks to the knowledgeable staff (Matt, David, Margaret). My questions were readily answered, no pressure whatsoever. I rolled over a portion of my 403b, so I can now say that my portfolio is more diversified. I am glad that I chose GoldCo after checking out other precious metals IRA companies.

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    Verified purchase

    Reviewed June 9, 2023

    My being new at buying gold or silver allowed the salesperson to talk me into coins instead of gold or silver plate. It may not be the fault of the company, but it takes wayyyy too long to get the metals. I have been waiting since April 23. A long term investment that has yet to start.

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    Goldco
    Response from Goldco

    We apologize for the experience you had. As you can see from the 1000s of 5-star reviews we have, this isn’t how we handle our customers. We appreciate you taking the time to write a review and share additional feedback with our Customer Care team. All reviews help us improve our business practices and policies.

    Verified purchase
    Staff

    Reviewed June 8, 2023

    If you are new to investing in precious metals, then here are a couple of things that I wish I had known about Goldco:

    1. Your new order is purchasing brand new metals,
    2. You must purchase premium metals in order to get the promotional free silver,
    3. The process can take over a month,
    4. When the money arrives, the call with the rep is to purchase the metals right then. Be ready to make decisions because it will be verified within 10 minutes after that call.

    5. Do your research as the Goldco rep may say that no advice can be given, but that rep will offer you a package of metals to accept, adjust, or reject.

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    Verified purchase
    Staff

    Reviewed June 7, 2023

    After doing a lot of research, I decided on Goldco. I couldn't be more pleased with my decision. Everyone who assisted me was very informative and made the process very easy. I have recommended Goldco to my family and friends.

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    Verified purchase
    Staff

    Reviewed June 6, 2023

    I had a great experience working with Walter Dombroski. He was very informative and answered all my questions. Since this was a big decision for me, I feel very comfortable with my investment of precious metals. I will be recommending family and friends.

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    Verified purchase

    Reviewed June 6, 2023

    Goldco, Lou and Audrianna helped us make a very smooth and painless rollover from my 401K to a precious metals IRA. Giving us a great deal of peace of mind for the future of my investment. Thank you Goldco! We are looking forward to a prosperous future with the help of Goldco.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 6, 2023

    My initial contact from Goldco was Mr. Robin Hubbard. I was looking to rollover my IRA. He walked me through the process answering any questions I might have. He emailed me information I could review (along with some articles) while waiting for the Goldco information packet in the mail. We had a followup phone call after I had reviewed all info and he made sure all my questions again had been answered. Then we did the application process. Everyone I came in contact with to get my IRA paperwork processed was very professional and nice! Robin was most helpful getting everything to the finish line. It was a great experience.

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2023

    The economy seems to be quite shaky. We decided that it was important to diversify and try to be ready for anything that could happen. We contacted Goldco and Chris and Marcus became our contact points. These two were extremely helpful. Chris was the main contact and over the number of calls, he was very friendly, courteous and was concerned even about our health (I had a knee replacement). Chris explained everything very clearly and presented options along the line we described as our goals. Chris was patient with us as we made the final decision. Chris outlined all that was going to happen, the agreement, the document we had to sign and the people that would be in contact with us to make the final purchase. We were extremely satisfied and intend to work with Goldco in the future. Thank you very much. Shirrel and Janet

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    Verified purchase
    Staff

    Reviewed June 6, 2023

    I had a very smooth transition to Goldco. I lost a lot of value in my individual IRA that was invested in stocks. The last 2 years were a big blow. :( I now feel very safe that my savings will never go down and my future is very bright. Sal, David and Diana were excellent!

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    Verified purchase
    Staff

    Reviewed June 6, 2023

    My experience with Goldco has been good. Everyone I have dealt with has been very helpful. Each time I have had to have contact with a representative, it has been pleasant. Any questions I have had, have been answered. The transfer and purchase of precious metals was straightforward.

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    Verified purchase
    Transparency

    Reviewed June 6, 2023

    My experience with Goldco was excellent. Great explanation of the metal market and perfect understanding of my options before any purchase was completed. I highly recommend you look at Goldco for a stable financial investment. Carl Oliverio called me today to ensure that I was completely informed!

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    Staff

    Reviewed June 6, 2023

    This transaction went extremely smoothly. The only lag was waiting for funds to transfer from my previous IRA account holder. Your staff is extremely pleasant, easy to talk with, knowledgeable, and they keep you informed every step of the way. I enjoyed my experience immensely! I will definitely refer others to your operation with pleasure!

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    Verified purchase

    Reviewed June 5, 2023

    Overall my experience was good with Goldco. As an alternative to being 100% in the stock market with my IRA I turned to Goldco to diversify and place some in precious metals. During the process I was presented information I had no idea about the metals market, but ended up making a decision I was comfortable with and understood. Time will tell if I made the right decision.

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    Verified purchase
    Staff

    Reviewed June 5, 2023

    New member to GOLDCO. So far, so good. Highly recommend. Everyone that assisted with me with the roll over process was very informed and answered all my questions. If you're looking to get out of the stock market, I highly recommend.

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    Verified purchase

    Reviewed June 5, 2023

    Everyone made the experience almost effortless and definitely painless from start to finish! All of my questions were answered quickly, completely and professionally. I am very happy with the service provided and would highly recommend their services to my friends and family.

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    Verified purchase
    Customer Service

    Reviewed June 3, 2023

    I transferred my IRA to GoldCo and the service I received was wonderful. From them helping with the immediate transfer and getting all the paperwork in place to them taking my calls and answering them. I would recommend them to anyone.

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    Verified purchase
    Sales & Marketing

    Reviewed June 2, 2023

    For the bulk of my purchase, American Gold Eagles, I am satisfied. But in regards to the silver portion of my purchase, I had hoped to have been shown products that didn't have such a high premium as that on American Silver Eagles.. And even with those premiums, I think that it should have qualified for the 10% silver bonus which it seemed to not be. A lot of advertising money pushes that 10% bonus but it appears that very little if any of their products qualify.

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    Goldco
    Response from Goldco

    We apologize for the experience you had. As you can see from the 1000s of 5-star reviews we have, this isn’t how we handle our customers. If you don’t mind, we would like to find out more about what happened during your experience. Please contact our Customer Care Department at customercare@goldco.com or (855) 472-8494. Also, thank you for taking the time to write a review. All reviews help us improve our business practices and policies.

    Verified purchase
    Customer ServiceTransparency

    Reviewed June 2, 2023

    I’m very very pleased with the customer service I received from Oscar in transferring my IRA into gold and silver. I was inexperienced in the process and he very patiently walked me through it. Thank you GoldCo, I appreciate it!

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    Verified purchase

    Reviewed June 2, 2023

    Carl was off for the day but came into the office to place my order for platinum coins and Maple Leaf coins. The follow up by Diana, the Sales Administrator, was also very pleasant! Overall it was a very good experience! Thanks.

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    Verified purchase
    Staff

    Reviewed June 2, 2023

    Goldco is a great company to work with. The process was very seamless. Goldco’s staff is very professional, courteous, and prompt. Breathing a sigh of relief. I would highly recommend using their services. Thanks Goldco team for your help with my transaction.

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    Verified purchase
    Staff

    Reviewed June 2, 2023

    I’m so grateful to Goldco and their very helpful and professional staff. They made my precious metals purchase so easy. I now have more peace of mind knowing that my retirement savings is better protected from inflation. I would and do recommend Goldco to anyone that wants to buy precious metals. Great experience. Thank you Goldco.

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    Verified purchase
    Transparency

    Reviewed June 1, 2023

    I am very pleased with the service provided. Everything was thoroughly explained as well as any questions that I had were answered to my satisfaction. I feel that I have made the right decision to go with Goldco to enhance my IRA portfolio.

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    Verified purchase
    StaffTransparency

    Reviewed June 1, 2023

    Have had a great experience with Goldco. They kept me up to date during process. Each person I talked with was professional and answered any questions I had. They made the process of transferring assets from my traditional IRA seamless.

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    Goldco Company Information

    Company Name:
    Goldco
    Address:
    24025 Park Sorrento, Suite 210
    City:
    Calabasas
    State/Province:
    CA
    Postal Code:
    91302
    Country:
    United States
    Website:
    www.goldco.com

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    AWARDS & CREDENTIALS