
Goldco Reviews
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About Goldco
Goldco is a precious metals provider that helps customers transfer or roll over funds from IRAs, 401(k), 403(b) and 457 plans into a self-directed IRA. For over a decade, it has helped customers place more than $3.5 billion in gold and silver. Along with IRA accounts, Goldco offers customers a way to buy precious metals with savings outside of a traditional retirement account.
- Wide range of retirement diversification products
- Guaranteed buyback
- Doesn't publish fees online
Goldco Reviews
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Reviewed Dec. 16, 2020
We just completed our first IRA rollover into precious metals. Carl O. and Patricia L. and others were very helpful and knowledgeable and guided us each step of the way. I highly recommend Goldco to anyone seeking to shelter some of their retirement funds.
Reviewed Dec. 16, 2020
I was assisted by Ben Monaci. The process from opening the account to making the investments was straight forward and easy. Thank you for helping me preserve my retirement funds. Ben handled all my questions and patiently explained everything.
Reviewed Dec. 16, 2020
I rated the best as the employees personalize service. They are readily available to counsel clients on their investment queries and take the time assure the best plan to set into motion by taking the time to chat to establish trust. I am confident that I chose the right company.
Reviewed Dec. 15, 2020
I feel very pleased with the quality service, information, attention, no pressure, concern for my own goals that I received from Goldco, particularly with Zeve, James and Brian. All were professional, efficient and friendly. Wonderful experience! Will recommend to friends and family. Thank you.
Reviewed Dec. 15, 2020
Every body I talk to is real nice and seem to be very competent in there their jobs. Since I live out of town and have a PO box it has caused a delay in getting started, too bad. When I get living address from gas and electric we will get started. It would be better if physical address requirement is informed at the very beginning.
Hi Wesley! Thanks so much for your nice words, and for taking the time to write a review. All reviews help us improve our business practices and policies. Sorry PO Box held things up. We look forward to working with you!
Reviewed Dec. 14, 2020
Both David ** & Josh ** have been more than patient with my myriad questions. David methodically walked me through the entire procedure. There was a minor issue w/ my 401K custodian, but again, David was on top of it and provided an easy solution. I’m very pleased with the service from Goldco!
Hi Anthony! Thanks so much for your nice words. We’re happy to hear you had a positive experience with us! Sorry you had an issue with your old custodian. We look forward to working with you for years to come!
Reviewed Dec. 11, 2020
It took a month to transfer $25K from my Ameriprise retirement accounts to Strata Trust in order to open an self-directed IRA with Goldco doing the coin purchases. Your people: Tim ,Tony, and Ruby make a great team. I'd give them a five and a 1 for Ameriprise. Tim is a great closer. Tony gave very useful information, and Ruby ought to work at the UN for her patience, courtesy, competence, and determination.
Hi Kenneth! Thanks so much for your nice words. We’re happy to hear you had a positive experience with us! Sorry your old custodian prevented you from moving your account to Goldco sooner. We look forward to working with you for years to come!
Reviewed Dec. 9, 2020
Your people, like Reginald ** and Patricia ** are the best I have ever dealt with, they were clear & efficient in all this transaction, I have full confidence in all they did and how well they communicated with me.
Reviewed Dec. 5, 2020
This was a very easy transaction. I told Goldco what I wanted to purchase - gold. They did all the paperwork for me. The papers were sent to me and I signed them and sent them back. A couple of glitches were quickly solved...by Goldco, not by me. The whole experience was very good.
Reviewed Dec. 3, 2020
I have no problem with GoldCo or any of the personnel I have talked to in my time with your company. Josh Leslie has been outstanding to work with. Very helpful and sincere as has anyone else I talk spoke with. I have found GoldCo to be a highly credible firm and at least at this point have no reason to seek other companies for the management of my precious metal portfolio.
Reviewed Dec. 1, 2020
Very helpful. Answered all of my questions, I feel honestly. Responded quickly and kept me up to date during start-up of my account. Will be doing more business with GOLDCO in the near future. Will be talking to friends and family on transferring from their 401K’s in an IRA through GOLDCO as another asset account. Thanks.
Reviewed Dec. 1, 2020
I spoke with Mr. ** & Josh today and I have to say, those two guys are the nicest guys I’ve ever met. They both took the time to explain every little detail to me. I hope to get a little wealthier along with all of you.
Charlie
Reviewed Nov. 25, 2020
I have been very pleased with the timely responses and valuable assistance in transferring my IRA into precious metals. The process is still ongoing. Carl has been very responsive and helpful in helping to work out the details. I look forward to a mutually beneficial relationship with Goldco.
Reviewed Nov. 25, 2020
SL Smith was very helpful and encouraging during the phone application by process. He was able to answer my questions and assist with decision making. I was very pleased to learn that Goldco can assist with purchases other than IRA precious metals. I am also interested in a real estate purchase within my Roth IRA.
Reviewed Nov. 24, 2020
I've done business with Goldco for almost 4 years and have made gains of approx 50% in 3 years. Just moved more of my IRA to Goldco and feel very good about it. Given the state of politics, gov spending, covid, etc., I have less and less faith in paper. Josh was very helpful, informed and patient with me. Thanks again Josh.
Reviewed Nov. 20, 2020
The process is very clear and simple. My questions were answered on the spot, with no confusion. We opened an account here in 2018 and will be doing business again. Thank you for the great service in these busy times.
Reviewed Nov. 12, 2020
I was happy with the high relief quality of both the gold & silver coins. We received calls from other similar Gold Companies but found GoldCo was willing to work with us to match or go above & beyond our other offers. In the end we decided to go with GoldCo and look forward to a long relationship with them. Big thanks to Chris. Was a pleasure doing business with you.
Reviewed Nov. 9, 2020
At first I was hesitant and concerned, did my research and found GoldCo as a top 10 place (rated 2nd) to get gold IRA. Was contacted and the team was great, they answered all my questions and made the whole process for me easy and simple. I just purchased my first metals and excited to see how things will go.
Reviewed Nov. 9, 2020
From the first contact I had with Goldco I have received an excellent level of service, knowledgeable staff who guided me in making a very easy transaction. I will certainly be buying from them again especially as they have some fantastic exclusive coins!
Reviewed Nov. 4, 2020
Josh has always given us good service, providing knowledge and making sure we are maximizing our investments with GoldCo. We feel secure in working with him. Yesterday's transaction was about upgrading and review of what we have with GoldCo. Our losses from the 2018 "Camp Fire" were total. Things are complex. Thank you. RDN
Reviewed Nov. 3, 2020
I’ve recently had several transactions set up with Goldco representatives Ben and Kenny and have had professional advice and help setting up my accounts. I look forward to seeing my accounts grow in the next few years.
Reviewed Oct. 31, 2020
The experience was an easy one and handled very professionally. Everyone we worked with was helpful and friendly. My agent shared videos to help me make educated decisions. I was rolling over from four different companies. There were many phone calls that had to be made with those companies to make everything happen. My agents followed up at every step of the process until everything was completed. I am very happy with my results.
Reviewed Oct. 28, 2020
Hi everyone. I'm a "blue collar" worker and at the time I was considering the purchase of gold I was terrified because I knew nothing about purchasing gold. If it wasn't for my new friends at Goldco I probably would not have purchased my gold. Paula and David are the best of the best at being understanding to my concerns and making me comfortable with their detailed explanation of every detail thing I wanted to know about gold. I thank God for helping me find Goldco. L. **
Reviewed Oct. 21, 2020
GOLDCO was very informative and provided very useful information. We were advised to take action to improve our holdings and it was done without any pressure. Advice given was very helpful in our making a decision to change our holdings.
Reviewed Oct. 19, 2020
Kenny & Ben worked with me to consolidate multiple separate retirement accounts by rolling them over into a new self-managed precious metals IRA with Equity Institutional. The account closings and funds transfers went smoothly and quickly. Accounts opened, metal selection completed and orders placed quickly & professionally.
Reviewed Oct. 14, 2020
From the beginning Tim Pipkin has been professional as he kindly educated my wife and myself on the current gold market as well as past gold market history. Tim and the others have been very helpful with answering our questions without pushing us for a sale. My wife and I are both comfortable with our decision to purchase gold from Goldco and storing the gold in secured facility. We have peace of mind with the whole process. Thank You All for a good experience.
Reviewed Oct. 9, 2020
Everyone that I spoke to today was very kind and courteous, they helped me through the process of changing things over to you as well as helping me purchase the metals. Miss Patricia ** and the others on down are a great asset to your company, you should be proud to have such wonderful and helpful people working for you, each one was very patient with me and answered all questions I asked. Thank you so much for being so helpful, God bless, stay safe. Charles **
Reviewed Oct. 8, 2020
Goldco and it's representative Jack was very knowledgeable and walked me through the whole process. It was my first time doing something like this and my first order. They were very helpful and made me feel confident in what I was doing. I would recommend Goldco to others.
Reviewed Sept. 30, 2020
Goldco did a superb job of handling my recent transaction. Josh Leslie was the Senior Account Executive who walked me through the process every step of the way. He provided detailed information on the various coin options and succinct recommendations. I am completely satisfied with the way he kept me informed from the beginning to the time the transaction was completed. I have great confidence in Goldco as a company that generates trust in its business dealings.
Reviewed Sept. 30, 2020
I have really learned a lot from my Account Advisor David Brien. This company does what they say they are going to do and deliver on that word. I have enjoyed working with David and his team to get my account set up for my peace of mind for the future.
Reviewed Sept. 26, 2020
I've had an account with Goldco since 2014. I had a few calls from them over the years - I never got much info from whoever called...until recently. David called, said the coins I bought in 2014 weren't doing well...and suggested going another route. We put together a trade that, hopefully, will be better to me. He also said that he would follow up quarterly to make sure we stay on the right track. This is all much appreciated.
Reviewed Sept. 24, 2020
Reggie did a great job of administrating my purchase. Unfortunately, I have been residing at my Montana house for an extended time and will return to my primary house October 3, 2020. I will immediately contact Reggie upon my return.
Reviewed Sept. 24, 2020
I transferred money from a 401K to a money IRA. Everyone I spoke with at GoldCo was very professional and explained the process, they answered all my questions. Seamless and easy process. I will be recommending GoldCo to friends & family. Thank you again.
Reviewed Sept. 20, 2020
Difficult Choice when it comes to choosing which Company to go with, Carl was very helpful but would never disclose rates & fees. I did research on holding companies and decided that I didn’t want to turn 100k from a rollover into $80k or even less in people but that doesn’t help when I’ve lost 20K potentially.
Reviewed Sept. 16, 2020
Tony ** was excellent in making this experience as pleasant as possible, and answering my every question in a knowledgable and professional manner. I look forward to doing business with Goldco again in the future. Thank you!
Reviewed Sept. 11, 2020
Reggie and Ruby were ready to answer any questions I had pertaining to these transactions. They were courteous, patient, and thorough. There was also a man whose name I think was Marty. It was obvious they were a team in constant communication with one another. Each one knew how to reach the other for answers within a very short period of time. I would not hesitate to recommend them to a friend or relative.
Reviewed Sept. 5, 2020
Representatives were very helpful and knowledgeable in Preparing the paperwork and overnighting the documents over to me for signature. All the information I needed was included. The rollover went flawlessly.
Reviewed Sept. 5, 2020
I researched several Gold/Silver firms and chose to go with Goldco because of how genuine Kenny and Ben were. They were patient with my (probably dumb) questions, and forgiving of my procrastination. They both explained things in way that made this complex financial stuff seem simple. I was so excited to be finalizing with them.
Reviewed Sept. 3, 2020
David McFarlane was the representative that I spoke with concerning portfolio changes that would be to my benefit. Not only was he very helpful, but also respectful in explaining, and thus answering all of my questions.
Reviewed Sept. 2, 2020
The setup process went smoothly and the financial matters were satisfactory. My only disappointment was that the originating mint/country was not listed for the coins purchased for my account. Several of the coins are unfamiliar to me, and I would appreciate knowing the mint/country of origin for each.
Hi Richard, thank you for taking the time to leave a review! Your account executive will be reaching out to you soon to go over each coin with you in more detail, and answer any and all questions you have.
Reviewed Sept. 2, 2020
My recent purchase of additional precious metals thru GoldCo was an excellent experience. I have made several purchases with GoldCo over the years and each occasion was handled with extreme detail and accuracy..
Reviewed Sept. 2, 2020
GOLDCO opened a new account for me with great professionalism. Their employees are very knowledgeable about the products and make the account process move easy and efficiently. I would highly recommend!
Reviewed Sept. 2, 2020
My choice of Goldco was a good one I think. Goldco was the Only Gold IRA company that I was looking at that had an A+ rating. My IRA that I had for many years had been losing value for almost a year. I am 61 years old and my retirement years are just around the corner. It was hard to watch my IRA losing money and the thought of my not being able to remodel my house or doing some of the things I had planned for so many years. I called Goldco and I was helped step by step. I am not comfortable with investing but Goldco helped me accomplish my goals.
Reviewed Sept. 1, 2020
Rolled my IRA account over to silver and gold. Worked with Zeve Katz. He was very helpful, answered all my question, was always responsive to my calls. Everyone that I worked with was friendly and helpful. Thanks Goldco.
Reviewed Sept. 1, 2020
Reginald ** did a fantastic job of walking me through the process and helping me understand the peculiarities of buying gold and silver for an IRA. The process was easy and timely. Thanks, Reggie. Well done, Goldco.
Reviewed Sept. 1, 2020
I am very pleased with opening my new account with Goldco. I have the utmost faith and confidence in Zeve handling my account. He portrays patience and honesty as he explains and guides me in an area of investment that is totally new to me.
Reviewed Sept. 1, 2020
Rad Brdar senior account executive at Goldco steered me in the right direction last March, 2020., I wanted to switch our IRA's from the stock market to Self Directed IRA's for me and one for my wife at Goldco. In the 5 months since, both of us couldn't be happier. Our investment has appreciated considerably. Thank you Goldco and thank you Rad.
Reviewed Aug. 29, 2020
Updated on 04/18/2023: Goldco are con artists. Predators looking for naive investors. Go look for a reputable dealer from the Professional Numismatists Guild list, where they follow a strict code of ethics, and you can find a FAIR PRICE on metals. I don't work in the industry, I'm just sharing my experience in the hopes that I can help you avoid getting conned like I did. I will upload supporting docs if this site allows it. Goldco will sell you "collectible" premium coins at 2x to 3x (!) the melt value of the metal. How would you like to spend $100K on coins you couldn't sell the next day for $50K? That is a likely outcome if you buy from Goldco. In fairness, Goldco will buy their coins back to keep you from leaving a bad review when/if you realize your mistake, but they'll keep a 20+ % fee. You'll be so relieved that you didn't lose 40-50%, maybe you'll go away quietly, or even feel like they did you a favor. Read the 1-star reviews, they're real.
My story: I was buying gold for the first time, with my retirement savings. I chose Goldco because they used Ron Paul's name in an ad. (I love RP, but shame on him for not vetting this company better before selling his endorsement.) Goldco helped me set up an SDIRA with Equity, and provided all the paperwork for rollover. I told my Goldco sales rep, David, that I wanted to buy bulk silver or gold as a hedge against dollar inflation. The sales rep positioned silver coins as the best avenue, and assured me their markup was around 7%, and their prices competitive. Sounds great, I thought. Let's go. THEN I GOT THE INVOICE. $74.90 for a 1oz silver coin! Holy crap! (Silver spot was about $27 that day.) I got a knot in my stomach. Did I just squander half my retirement savings? I immediately called Goldco to protest, and they assured me that their coins are premium, collectible coins, and they are worth that much. **, I thought.
I began frantically researching the coins I had just purchased, and I discovered three things:
1. Two other dealers confirmed that yes, I'm not crazy, and these 'premium' coins do command a modest premium over spot, but not even in the same ballpark as what Goldco is quoting. Moreover, these dealers had been contacted by other sellers looking to offload overpriced, premium coins that they just purchased from companies like Goldco. These phone calls were heartbreaking counseling sessions -- some with vulnerable seniors -- informing them that they've been hoodwinked, and their retirement savings have taken a devastating loss.
2. Goldco had made it impossible for me to "comparison shop" their coin, because they had an "exclusive" deal with the Perth mint on the design. In my case, it was an American Bald Eagle on the front, and a Queen Elizabeth (I think) on the back. An odd combo, but unique, hence perfect for an exclusive deal. Otherwise, I could go to ebay and find their "premium" coin selling for, say, $48, and easily show that I'd been ripped off. (Indeed, their sales flyer even bragged about the "exclusive" nature of their coins. I didn't understand what that implied, but I sure do now!)
3. Regarding "all the five star reviews"... Goldco seems to devote enormous resources to promoting their brand, and to scrubbing sites of negative reviews. I found dozens of sites purporting to be impartial reviewers ("8 BEST GOLD IRA FIRMS 2023" etc, ad nauseam) but which appeared to be part of a robust Goldco paid affiliate program. Notwithstanding, I get it -- paid testimonials are just part of the game. Caveat emptor. BUT the more deceptive and infuriating practice involved the BBB (and certain other sites), who ostensibly exist to protect consumers and give us a voice. For example, I submitted a negative review to the BBB, only to have it removed because 'Goldco tells us you're not a customer.' I appealed, and provided them with a copy of my invoice. After a couple weeks, still nothing. So I filed a complaint about the BBB with their own internal investigation group, and eventually my review was reposted in its entirety, albeit with a Goldco rebuttal underneath, dismissing my complaint as a misunderstanding. 'Sorry you're confused.' Indeed. The ugly truth about the BBB is that they survive on large, recurring memberships (from companies like Goldco) and their loyalty is with the companies they pretend to be policing. And if you're a business seeking an A+ rating, you are strongly encouraged to become a member. It's is a sham, a shakedown. On other consumer review sites, such as (TrustPilot, Sitejabber, and RipoffReport,) Goldco promptly found my reviews and responded (without rebutting any actual facts), politely asserting that there must have been some confusion about the coins I purchased. They are certainly persistent. (So am I, hence this review.)
So what happened to my retirement money? Fortunately, within 24 hours of receiving their invoice I realized Goldco were hucksters, and I notified my trustee in writing to remove Goldco as an authorized dealer on my account. This prevented them accessing my money. I was lucky. I felt stupid, but relieved. I had dodged a bullet. I eventually found a family-owned dealer in Florida who sold me bulk 100oz silver bars for $3100, about $4/oz over spot. Exactly what I was looking for. Good luck to you, reader, I hope you are as lucky as I was in your search for a reputable dealer.
Original Review: I am new to gold/silver investing. I can see there is a dollar crisis looming, and wanted to roll a large portion of my IRA into a self-directed IRA and buy physical gold. So I researched precious metals dealers online, and found Goldco was very highly rated. (These ratings are paid-for and/or vetted, I would come to find later.) Goldco rep David Taylor was extremely helpful and responsive, answered all my questions, assured me that Goldco markups were some of the lowest in the industry (7-21%), and sent me the paperwork to set up an account with a trustee/custodian to handle the SDIRA rollover. We agreed that silver coins made the most sense for me, and I placed an order for American Eagle proof coins from the Perth mint.
THEN I GOT THE ORDER CONFIRMATION: Silver American Bald Eagle - 1oz. Qty 667. $74.90. What the heck did I just buy??? The spot for silver that day was ~$26.50; this price was nearly triple! I was shocked. Further research confirmed that these are just 1 ounce silver proof coins, worth about $48 retail. They are collectible, premium coins, such as you might buy as a graduation gift. But if you took this same coin to a gold/silver coin dealer, you'd be lucky to get $40. (As of this writing.) But Goldco insists they're worth $75! Nonsense. This is robbery!
Do your homework. Call some dealers. A good place to start might be **. You will find that many of these coin dealers are routinely confronted by disillusioned Goldco's (and other, similar predatory dealers') customers whom have spent their retirement money buying expensive collectible coins, only to be informed by honest dealers that their "premium" coins are worth 50% what they paid for them. To keep novice investors in the dark, Goldco appears to have "exclusive" deals with the Perth Mint on whatever flavor-of-the-month coin design they are peddling. This prevents Joe Consumer from comparison shopping. Because there are no direct price comps, Goldco is able to claim their coins are premium, limited edition, super high value. Even up to $75/oz. They are not. But it's tough to disprove when no other dealer has the exact same coin because of Goldco's "exclusive."
I believe Goldco's markup on these coins they sold me was in the ballpark of 100%. This is robbery. For example, the coins I (almost) purchased were "1 oz silver American Bald Eagle 2020 reverse proof" coins from the Perth Mint, with a bald eagle on one side and Queen Elizabeth II (???) on the other. Just try to find that exact coin anywhere else but Goldco. Go ahead, I'll wait... If you want to invest in gold/silver, it's probably because you understand that there is intrinsic value in the metal itself. What you need is bullion or bulk, investment grade coins, and you want to pay as little over spot price as possible. Collectible proof coins are for birthday and graduation gifts, in fancy packaging with certificates of authenticity. Buying hundreds or thousands of these at retail (or worse) price is NOT a wise investment strategy. Silver/gold prices would have to double or triple before you break even.
So, in summary: PROS: Stellar customer service. Ranked the #1 or #2 coin dealer by multiple "independent" ranking websites. Responsive and helpful. Website is helpful and well done! Ordering process was easy! Provided all the paperwork to set up custodian and depository. Answered all my newbie questions. Five Star reviews on all the 'rating' sites. CONS: Sold me the wrong product, at HUGE markup. My retirement savings would have taken a $25,000 loss the instant the sale closed. "Other than that, Mrs. Lincoln, how did you enjoy the play?"
Goldco appreciates your feedback because we take customer service very seriously. We want to make sure we are on the same page about the coins you were going to purchase. You are correct that the 1oz 2020 Silver American Bald Eagle (Reverse Proof) is minted by the Perth mint. But, there may be some confusion surrounding the coin's value and the process Goldco uses when purchasing coins back from customers. The reason that you could not "shop" the 1oz 2020 Silver American Bald Eagle (Reverse Proof) is because it is a new coin and is, therefore, not readily available. You claim that the coin is overpriced because it retails for quite a bit above the melt value. Because you never went through with your purchase and never had the opportunity to to sell your coins back to Goldco, you would not know that Goldco frequently buys coins like those from its customers at amounts far exceeding the weight of their metal because its buyback pricing tracks the actual value of the coins it buys and sells. Having said that, Goldco offers a myriad of metals from which customers can choose. As you noted in your review, we answered all of your questions and our customer service is excellent. If we had reason to know that the coin your contemplated buying was not what you were looking for, we most certainly would have offered you other options. We wish that you had given us the chance to address your concerns and offer metals that may have been better suited for your needs.
Reviewed Aug. 24, 2020
I had been reading about ways of diversifying my TSP account and came across how precious metals as gold and silver can actually protect and enhance my retirement investments and I'm very gratified that Goldco came to my rescue and hopefully my finally deciding to be part of this company will ultimately give me the satisfaction and peace of mind moving forward..with my utmost belief and trust in God that I'll not be forsaken by this action of mine. God bless!
Reviewed Aug. 22, 2020
I enjoyed working with Carl Oliverio. He took his time and educated me,since this was my first venture into precious metals. After the purchase, I was disappointed that I had no feedback from anyone, as to how I was to track my investment. I would have appreciated some help in this area, as this was a sizable investment for me. I did wait for several weeks and got no follow-up from GoldCo. Does GoldCo offer a tracking tool for the customer's investment?
Reviewed Aug. 21, 2020
I deal mostly with Josh Leslie. He has been working with me since 2015 and always gives sound advice even if I choose not to follow it. Today I followed his advice; sold some Silver Proof coins and purchased Gold coins. Josh and Everyone that I speak with at Goldco make me comfortable. My investment is small but that has never been an issue with Goldco.
Reviewed Aug. 19, 2020
Tony and the entire GoldCo team provided us with a seamless transition from a regular stock based retirement account to a Precious Metal self directed IRA. Tony guided us with each step and ensured that the team helped us understand our options and invest in what is right for our retirement planning. Goldco has secured our retirement from the craziness of the market and has protected us from the government's insane money printing policy and the potential currency crisis.
Reviewed Aug. 18, 2020
Hi, David Taylor has been so informative, to me, every since he took over my standing account, at the time when Frank Perla retired. David jumped in with both feet and befriended me pleasantly and informatively in such a great way, that I completely put my trust and friendship in him. This new transaction went as smooth as it could have been. My hat is off to David Taylor. He is a keeper!... David Taylor and Gold Co., are my blessings! Thanks. Randy **.
Reviewed Aug. 14, 2020
My experience with Goldco has been a great one. They let you know upfront they are not a financial advisor. They take the time to explain what they do and who they are. I have enjoyed working with each one. They take the time out of there day to let me know what’s going on with the products I have purchased. I would recommend them to family and friends. Thank you Goldco!
Reviewed Aug. 14, 2020
All contact with GOLDCO personnel has been very positive! When you really have very little knowledge of precious metals as I did, it is nice to talk to someone like Tony and have it explained to you in simple terms!
Reviewed Aug. 14, 2020
I received such good vibes with Rad the broker and Pat Loya. They were very helpful and patient with me. I am pleased the way things went and for explaining things and making me feel comfortable about what I was doing buying this gold and silver...
Reviewed Aug. 13, 2020
Dealing with the Goldco representatives was a pleasure. Our account representative was great to work with. He was very knowledgeable and answered all of our questions. Goldco led us flawlessly through the entire process. I would highly recommend Goldco to anyone looking to invest in precious metals.
Reviewed Aug. 10, 2020
Goldco and Tony ** did a fantastic job of handling my account and my latest transaction! I am very pleased with the service and the quality of the metals they offer. I was kept in the loop every step of the way.
Lisa
Reviewed Aug. 10, 2020
In July 2020, I reached out to seek how to purchase. Joe D., was kind and patient in helping me. By explaining the process and what to expect. Next spoke with David B., who kept me intrigued by the company’s process. My investment etc. Spoke often with Patricia in IRA. All have been a great team. Looking forward to our strong relationship.
Reviewed Aug. 7, 2020
Everyone was just great and very helpful. I appreciate your experience and help with my final decision. No pressure, just informative. At our ripe old age (81), we are very mindful of having enough money to sustain us and leave a little bit leftover for our 6 granddaughters and our great grandson and granddaughters. Thank you, Judy and Jack **.
Reviewed July 23, 2020
I am fairly pleased with GoldCo. Everyone was friendly and responsive to my needs and questions. The information I was sent was very helpful. I chose GoldCo based on the research I did with many companies. They have good ratings with third party companies. Most things were explained to me up front and the rest while on the call with the Portfolio Manager. I only hope the coins that were recommended will maintain their value or increase over time.
Reviewed July 16, 2020
This Goldco team is the best! With a professional and enthusiastic tone, they worked with us from the first conversation to ensure we were warmly welcomed as a member of a family. We were walked through the process of transferring accounts and assisted with any difficulties that surfaced. All Goldco members worked together as a unit to create a positive, comfortable experience.
Reviewed July 9, 2020
My experience with GOLDCO was exceptional. Tim ** and Tony ** were both very friendly and informative. I feel confident I made the right choice, trusting them to guide me with my investment options. They were knowledgeable and answered all my questions with professional insight. Ruby was great too! She made the process of transferring my funds as easy as possible for me. It was a pleasure working with this excellent team. Thank You, Christine **.
Reviewed June 30, 2020
Order was explained clearly and timelines were mentioned by Lauren very well. I was impressed by her thoroughness. I would recommend to my friends and relatives. This is the right time to get into precious metals with the situation happening in the stock market.
Reviewed June 29, 2020
This was a very easy process! Tony has walked us through it all in a professional manner, and answered all questions/ concerns. I am excited to see what the future brings! I like the blogs from Goldco as well. Gives a great perspective.
Reviewed June 25, 2020
I was very pleased with persons who handled my set-up account. Every question I asked was answered satisfactorily. Based on my research, I felt like I was dealing with a reputable and honest company. I never felt rushed, and had all the time I needed to ask questions. I was kept informed, and it was explained to me exactly what I had.
Reviewed June 17, 2020
I recently set up a Goldco IRA and the staff was open and answered my questions with appropriate detail. They were very professional and I am pleased with the relationship that I have established with the company over the past several years.
Reviewed June 9, 2020
AGENT - TONY PENO: Excellent service, knowledgeable, professional; very sharp and provides this client with confidence in Agent and Agent's Teamers-Processor; Always on the ball; WOULD RECOMMEND AGENT & PROCESSOR TO OTHER POTENTIAL CLIENTS. PROCESSOR - RUBY LEMUS. Patient, upbeat; professional; in contact with Agent Tony Pino for updates; CALL TO DETAILS; consistent and timely follow ups; great person;
Reviewed June 5, 2020
Switching to precious metals after 40 years of "Socially Responsible Investments" and converting our Roth + traditional IRAs was a huge move. Goldco's staff couldn't have been more patient or understanding. They answered every question and arranged every detail no matter how many calls it took.
Reviewed June 3, 2020
With the economy on a downward spiral and the government devaluing the dollar it was by providence that I found GoldCo Precious Metals. I rolled over my existing retirement account to a self-directed precious metals account and the whole experience was pleasant and easy. I've never invested in precious metals and was a bit overwhelmed at first but my account executive was very knowledgeable and professional. He explained everything to me in layman's terms so I could understand what was happening. I'm so excited to see how my portfolio will grow over the next decade or so!
Reviewed May 29, 2020
Everyone at Goldco was very helpful. The broker who controlled my employer based 401k lost paperwork, the UPS driver delivered the package to the wrong address at first, but everyone at Goldco was very knowledgeable and helpful.
Reviewed May 29, 2020
Been working with Tony ** for over nine months. I wanted to invested in precious metal but my wife did not want to. With Goldco‘s help I have now a precious metal IRA. The process was very simple. There was no hiccups. Tony explained everything to me and I knew a lot of it already from the past nine months talking with Tony. So far very happy with their service and thank you Tony.
Reviewed May 29, 2020
I have been a client of Goldco for three years. Mr. Taylor helped me get started. He is great at explaining everything about investing in metals, following up with questions and emails, and helping me make decisions for our future.
Reviewed May 26, 2020
New IRA. Very helpful and polite. Thorough and complete. Reviewed all information and made sure to ask if I had questions during the process. Took the time to explain each step and review each transaction.
Reviewed May 20, 2020
Having read about the importance of owning precious metals at this time, I decided to round out my portfolio with a purchase of a Gold Silver IRA. I was helped and instructed by their Sr. Accounts Executive Albert Cristofano, who was very knowledgeable, professional and courteous, whom I would recommend very highly. So also were Andres Pina and Lauren Romstant, who guided me to a very successful business transaction. Thanks.
Reviewed May 14, 2020
I'd been thinking of taking the precious metals leap for a very long time. I spoke with other companies and was even insulted by one or two. One aggressive lady told me that her company didn't pay her to teach me to trade, they paid her to sell, she didn't, at least not to me. Goldco was different. Ben Monaci was persistent, and convinced me that it was time. The process was swift and clean with all questions answered. Ben and all the folks along the way were low pressure, professional, and helpful. I would recommend Goldco to anyone thinking of taking the step.
Reviewed May 12, 2020
My broker Robin ** and his Sales Coordinator Lauren ** provided me with extremely professional service in making this transaction seamless. They both were able to answer any questions I had, and made me feel comfortable and confident with my decision to invest.
Reviewed May 11, 2020
There were a couple of things I was concerned about after I thought about my talk and the experience with Rad Brdar. 1) I did not know that I would be holding any precious metals physically. Thought it was non physical holding of any metals-I would rather have this investment strictly an IRA without physical holdings. 2) Rad was discussing the investment of precious metals being mostly Gold in which I favored but then Rad talked about investing the money in more silver that have less return/yields than Gold lately. I understood IRA to be owner self directed with the professional advice. I would like to have 50/50 investment since Gold is having higher yield these day. I would rather invest 50% gold and 50% in other things.
Reviewed May 6, 2020
I just made my third purchase from Goldco into a self directed IRA. Again, it was seamless and professional. Even during the Covid 19 work at home restrictions the staff was prompt and helpful. I have worked with several representatives over the years and all have been very knowledgeable but not pushy. They listen and provide advice but will follow instructions and at the end of the day, you get what you want.
Reviewed May 6, 2020
I have been with Goldco for a number of years now and have invested in gold and silver coins especially after 2008 fiasco. I decided after looking over Goldco direct IRA website. I made a call to them and acquired information and make a decision from that information. The representatives that I have spoken with especially Dave **. Have always been kind, talkative in the knowledge of their field in gold & silver coins. I appreciated Dave’s opinion in the value of coins that I have purchased from Goldco and will always trust his opinion and at no time did I feel I was being Pushed or goaded into purchasing anything. I am totally happy with Goldco direct and wanna thank all its representatives for their help.
Reviewed May 6, 2020
Converted a 33k IRA account and a year later is worth 10k. Also cost $175 a year for them to store my precious minerals!?!? I have asked my representative to call me and no callback. There are no guarantees and the information provided at sign up was very misleading.
Reviewed April 30, 2020
The transaction was very easy and the customer service team did a fantastic job of helping and following up to ensure the transaction was processed smoothly. My only issue was having to speak with three (3) different people through the process. I would recommend Goldco to anyone who is interested in Precious Metals for their retirement portfolio.
Reviewed April 24, 2020
I contacted Goldco because I was interested in purchasing gold and silver coins. I'm a first time investor and really had no knowledge of how to go about the process. The information I received was very helpful and professional. Transferring funds into a self-directed IRA and then buying coins was easier then I thought it would be. I would definitely recommend Goldco to my family and friends.
Reviewed April 23, 2020
I cannot enjoy more than working together with gold IRA account rep regarding steps from knowledge sharing, account setup toward the final selection of my precious metals. It has been a very high working efficiency from A to Z; my direct contact David has also sent me a series of market news related to the benefit of protecting our retirement asset via setting up Gold IRA, the communication has been very intuitive and beneficial to client who is always curious to how the current market crisis could impact our finance security, especially for the retirement assets. I have been impressed by your professional ethic when dealing with clients who might have different perspectives from you have, I will definitely refer your service at Goldco to my other family members or and friends!! If there is another opportunity for me to diversify my IRA asset, I would chose your company again! Thank you.
Lanlan
Reviewed April 18, 2020
I have been a customer of GoldCo for several years and have always been pleased with their service. They are knowledgeable, courteous, respectful and answer my questions in a thorough manner. Depending on the type of transaction you are making, they will walk you through the steps, making the process easy and efficient.
Reviewed April 17, 2020
I recently placed an order with Goldco for addition silver coins to be added to my existing metals in my SDIRA. My account rep Walter was very helpful in explaining the available silver options and providing insight on the current market. I also spoke with Patricia Loya and Lauren Romestant to coordinate with my IRA custodian and to verify and process my order. As always, Patricia and Lauren were wonderful to work with, always knowledgeable, friendly, and professional. Excellent customer care by all. I would have included my order number above but it was not contained in the email invoice or any of the documents I signed online. You might want to update your process to ensure this is on the invoice somewhere. I apologize if I missed it. Thanks again, George A. **.
Reviewed April 16, 2020
Self direct precious metal IRA account. The team worked with me throughout this process, has been so helpful and due diligence in this transfer from my 401K. We had some issues but we solved them and it was a successful process. Thank you.
Reviewed April 2, 2020
It took a while to take our money out of our retirement accounts, but once the money flowed into the self directed IRA of GOLDCO, it was handled by two professionals who contacted us and gave us our options. I was given some time to think about during which I did more research. The investment grade Metal was expensive, but I found out that this is due to the supply / demand issues the market is facing now. An independent reviewer recorded the conversation and witnessed our decision. Overall, the transaction was smooth.
Reviewed April 1, 2020
My experience with Goldco was so easy it was hard for me to believe. The employees with Goldco were very nice and was very helping with me making my discussion to work with them. I would recommend Goldco to everyone that is interested in getting into gold and silver.
Reviewed March 27, 2020
Goldco has been very easy to do business with. I explained to Carl what I wanted to do and he took care of it. All I had to do was answer the telephone, sign the contract and go to FedEx pickup in order to get the paperwork back to them overnight! The transfer could not have been easier. Call Goldco, you will be glad that you did! Happy investing in metals that will not crash!
Reviewed March 17, 2020
My IRA roll over purchase of gold and silver today was my first venture into a metals non-traditional IRA. The gold and silver brokers at Goldco were very patient and thoroughly answered my questions regarding the mechanism for setting up a Custodian, the sales transaction and options available in gold and silver purchases within the IRA vehicle. I look forward to contributing to the IRA and to making purchases outside of the IRA in the years ahead.
Reviewed March 14, 2020
The Goldco representatives were very helpful in walking me through and answering any questions I had while opening a new account. I would recommend them to anyone who wants to diversify their portfolio.
Reviewed March 13, 2020
I am a novice gold/silver buyer. The experience from buying through metals selection was all new to me but it went on without a hitch. This purchase is set aside for my grandson's education so I was concerned when I read a bad review by the Better Business Bureau. However, Josh explained the circumstances and restored my enthusiasm since, as a college professor, I never earned enough to invest. I am counting on Goldco to do the right thing by me.
Reviewed March 13, 2020
Was about a 30 day process to get both 401k’s into Precious Metals, most of that time was me trying to get organized. After I had my ducks in a row, the process took 2 weeks. I got clear concise information, I was helped every step of the way. My phone conversations were fantastic and relevant to process. It was easier than I thought it would be. Protect your money, you worked hard for it. CJ
Reviewed March 12, 2020
This is the second time I have done business with this company. They were all very pleasant to talk to and they told me everything that I needed to know that I could not think of one question to ask. They made me feel like I do not have anything to worry about now. Thank you all. Michael **
Reviewed March 12, 2020
My first time buying metals for my 401 k roll over, in spite of my inexperience Ben Monaci walked me through, step by step, and made the transition seamless. Thank you Ben, thank you Goldco. Anyone thinking of a precious metals IRA, I would recommend Goldco.
Reviewed March 5, 2020
401k to Metals IRA transfer. David McFarland and Lauren Romestant are always a pleasure to work with. David is very knowledgeable and provides very good insights. He is very dependable and follows through with commitments. Lauren is always upbeat and is respectful of customers time.
Reviewed March 4, 2020
I am extremely pleased with the excellent service that I have received from Goldco. I am new to investing in precious metals but Walter has been very helpful in fully explaining the process and in helping to guide me through each step. They provide honest and accurate information and an excellent product. I am looking forward to doing much more business with him.
Reviewed March 4, 2020
I have received an email regarding confirmation of delivery of this order on 2/18/2020 at 8:59 a.m. Somebody under a name of J. ** has signed. This is stealing. I have not received anything. I would like somebody from Goldco to call me back and process a claim.
Reviewed Feb. 29, 2020
Overcharged by a LOT. I worked with a senior account manager, Ben Monaci and he was very patient and on top of my questions about everything except how much I was going to pay per ounce for my precious metals. I finally got that information AFTER withdrawing funds from my 401K account and AFTER my account with Goldco was funded. I saw the price I paid and did a simple search for one of the exact same coins that the portfolio, which I found at $33 instead of $50 that I have been charged by Goldco. I have immediately lost a great deal of ground by purchasing my gold and silver for the self directed IRA with this transaction. I am highly upset and have 24 hours to cancel. That's what I am going to do now. This is no way to hide your prices.... I feel victimized.
I got an email confirmation of the products for my money and I finally had something to check, I was shocked to see how huge the markup is for the product. I asked for that throughout the process but his response was "Don't worry about that now, we will figure all that out after the account is funded. We will have to see what the values are at that time." I didn't get to know anything until he listed what I would be getting in coins. The coin pictured was charged to me for over $50 bu Goldco. That is NOT a fair market price as promised.
Reviewed Feb. 28, 2020
Josh was very helpful with this acquisition to ensure my portfolio is balanced and serves the purposes of my goals in retirement. He is always willing to answer questions. I hope to come and visit the office sometime.
Charlene
Reviewed Feb. 20, 2020
I had a very good experience with Goldco. Beginning with my first contact with Trevor, to my many subsequent conversations with Sal, I was educated about the precious metals market and the advantages of investing in them. There was no pressure put on me at any time. When I needed time to mull over what I learned that particular day Sal never complained about my ending the conversation. We'd set a time for him to call back and he always did. After numerous calls and investigation I made my investment. Through this whole investment process Sal made it feel like I was talking to a longtime friend. Goldco is a great company if you want to invest in precious metals. I heartily recommend them, especially Trevor and Sal.
Reviewed Feb. 20, 2020
The timing for the information I received couldn't have been more timely. The buzz from the stock market was making me nervous about my retirement funds. The people at Goldco (especially Carl) were all very friendly and helpful, and the process couldn't have gone more smoothly. I am feeling very good about my transaction and that my money is well invested. Gold and Silver have always been touted as something you should have so I am very happy to have it now. Thank you Goldco.
Reviewed Feb. 14, 2020
In my process of selecting a precious metals broker, I found an ad for Goldco and requested some educational literature. I shortly received a phone call from an account executive who spent considerable time educating me as to precious metals, types, market drivers, global influence on metal values, and the many threats to the value of the U.S. dollar. After deciding to engage Goldco for the transfer of my traditional IRA to a new custodian recommended by Goldco, I dealt with a IRA Specialist who was very helpful in facilitating the custodian to custodian transfer. Then was assisted by a sales coordinator to help me with the selection of metals to purchase, invoice, and ship my metals to the IRA custodian. I received very professional service from each Goldco representative I dealt with and highly recommend this firm.
Reviewed Feb. 12, 2020
I was looking to buy some additional gold and silver when I filled out an inquiry about Goldco and was contacted by Kenny **. He sent me literature about Goldco which I read and forgot about it for a while, then I received an e-mail offering additional gold if I invested into gold and silver from Goldco. Which reminded me that I needed to follow thru with my investing into gold and silver, so I called Ben ** and was very helpful with my purchase, he took his time to explain what I wanted to know to make the purchase. So thanks to everyone at Goldco that helped me. Randall
Reviewed Feb. 11, 2020
GOLDCO made the process of rolling over some TSP funds into a Directed IRA easy. My executive agent (David B.) and the other account set-up agents were very helpful with their guidance and recommendations.
Reviewed Feb. 8, 2020
Being a senior now I am interested in Gold & Silver for a IRA and after talking to Mr. David Brein of Goldco I thought the right choice was to invest my 401k in precious metals. This investment would serve its purpose in the future in case the market takes a dive I would have something to fall back on.
Reviewed Feb. 7, 2020
Hi my name is Charles and recently I met a salesperson named Reggie Johnson and it's nice to speak to a salesman that was different than all the others. He was different than the rest, not pushy and very polite. I wish all the people I talk to. Thanks for all the information you told me about. So all I can say is thanks to Reggie Johnson. Bye for now but I'm sure we will be speaking again soon. Talk to you later. Charles ** and thanks.
Reviewed Feb. 7, 2020
Great price. MAGA Great transaction, everything went off without any problems, fast shipping. Great Coins. Will continue to buy from this Great Company, and will recommend to friends and family. Thanks Goldco, and a special Thanks Marty at Goldco.
Reviewed Feb. 7, 2020
After reviewing closely several companies, our choice was Goldco. Jace ** was very good at explaining the values and best choices to build that part of our portfolio. He was very patient to continue to explain any questions we had.
Reviewed Feb. 3, 2020
Goldco is very informative and helpful in transferring my IRA into Precious Metals. Stock market is up and down. But Precious Metals holds their value and grows during unsettled times. No one knows what the future holds. But with Goldco I feel the future is secure.
Reviewed Jan. 31, 2020
I worked with Ben Monaci in setting up a precious metals IRA and the experience couldn't have been better. Ben explained everything in detail and what to expect and when, and Ben was extremely personable and kind. Lauren Romestant confirmed everything in detail in making the purchases to all my satisfaction. I'm relieved to get into this type of investment with the way the markets have topping out lately. I am sure this will be a decision I will be very happy that I made, when all the chips fall.
Reviewed Jan. 31, 2020
They were very professional. They explained the metal I was purchasing and the price. They made sure if I had any questions there was a number to call to reach my team. So I'm proud to be in the precious metals.
Reviewed Jan. 28, 2020
Dale & Lauren are both very professional. They are very knowledgeable and friendly. They were always available for anything I needed. They answered any questions I had. I would recommend working with them to anyone. Thank you Goldco.
Reviewed Dec. 15, 2019
Hi, While that staff at Goldco are incredibly knowledgeable, easy to talk to, and provide great service, I always leave the table feeling terrible about my purchases with Goldco. Mostly because I am not a financial guru, and do not have any real experience in this industry. In order for me to feel good about my buying decisions I need to read and see in print what coins are available. I have the kind of brain that you can talk to me all day long, and I will not retain very much, but when I see it, when I read it, then, and only then I can understand it. I need to know the pricing I am getting is fair, and I need a few days to think about the coins that interest me. So far it’s really been a wham, bam, slam, that has me feeling bad about my buying decisions for various reasons.
The last two purchases have left me with great regret. I just made a recent purchase of which you are inquiring about, and to be honest, I wish I could undo it. Again, the staff has been great, but I do not feel like I am doing well for myself doing business with Goldco, I feel like I am way overpaying, and as I combine other small IRA’s that I have, I will look to branching out and seeing how other vendors do business. Robert.
Reviewed Nov. 22, 2019
Smooth Transfer from Employee 401K to Precious Metal IRA. This is the 3rd transfer I have done with Goldco and everything always goes so smoothly. They call me quarterly, which is the schedule I prefer, to update me and offer recommendations and then they walk thru the transfer process with me on the line and make sure everything is done correctly and to my satisfaction.
Reviewed Nov. 8, 2019
I find it very refreshing to be able to speak with people that not only know about cryptocurrencies but are invested themselves. This wasn't the case on my first purchase back in January 2018 but thankfully that has since changed and I've made 3 more purchases since then. Personally, I'm a crypto trader and I've been invested in them since early 2017. :-)
Reviewed Oct. 31, 2019
Selection of Type of Gold to purchase. I found Gold Co very helpful and honest about the process of converting part of my 401k to precious metals. Justin of Gold Co was key to my success of purchasing, my precious metals.
Reviewed Oct. 29, 2019
Just completed the process of converting/opening a new Self Directed IRA from a 401K. My contacts Robert, Ruby and Lauren made it a smooth transition from the company 401K to my Self Directed IRA, with precious metals. The professional and timely manner in which GOLDCO handled the transaction is greatly appreciated.
Reviewed Oct. 2, 2019
I found Mike Hall to be extremely professional in our dealings. He is conscious, polite, and very knowledgeable of his job. He was extremely comfortable to work with. He was NOT a “pushy salesman” while we worked on opening my account. I would not hesitate referring him to friends and family.
Reviewed Sept. 27, 2019
It's been a pleasure dealing with everyone starting with Karla Fox who drew my attention to Goldco, she's truly been a delight to deal with. **I have to give a special thank you** with her. I would have probably lost all my retirement money to stock market, also David's been great as well as Lauren, very informative and helpful, thanks to all for everything. Sincerely Ed
Reviewed Sept. 19, 2019
I've wanted to purchase actual gold and silver coins for a long time, but didn't know how to go about doing so. I actually don't remember how I found out about Goldco (sorry) but I have been very satisfied with their professionalism and the ease with which I was able to transfer funds into a self-directed IRA and use those funds to purchase the coins I was interested in owning. Rick Dougherty explained everything I asked very clearly, and was incredibly helpful in walking me through the processes necessary to actually purchase my coins. I'm very impressed with this company, and would recommend them to anyone interested in purchasing precious metals.
Reviewed Sept. 16, 2019
At this moment I am neutral in my assessment of Goldco. I was pursued by Goldco to switch my traditional IRA to gold on the logic of Goldco Representatives relating to past and current global economic conditions. So far I have lost several thousands of dollars by not being invested in the market. That being said only time will tell if switching from Vanguard to Goldco was the right decision and will play out as you all said it would for me and the economy. You got me so we'll wait to see what happens.
Reviewed Aug. 15, 2019
The recommendations given me are professional and the reasons given for recommending them made sense to me. I appreciate you taking the time to explain the small print in the Goldco contract. It was a pleasure doing business with all employees at Goldco.
Reviewed Aug. 2, 2019
I am very pleased with the service and support I have received from Tony Pino and his associates at Goldco. They did a good job of sharing information with me, explaining details and answering my questions so that I could make an informed decision. They then accommodated my circumstances and schedule in order to facilitate my transaction.
Reviewed July 25, 2019
I'm use to seeing more documents to keep track of my investments. You might consider providing more documents of something like current market value provided on a monthly basis or something on the internet like account balance.
Reviewed July 20, 2019
Superb customer service! Everything went smoothly. My only suggestion is to have the current prices of individual coins listed on your website so I can track how they are doing. Do that and I think your service would be perfect.
Reviewed July 11, 2019
I found the salespeople informative, helpful, and patient--they did not rush me. When I was ready, we discussed a portfolio and then they executed the buy. Documentation was complete and electronically available.
Reviewed July 9, 2019
We had an awesome experience starting a precious metals IRA with the help of GOLDCO! Rad ** was our consultant and he took great care of us every step of the way! Lauren and all of the administrators were unbelievable!! We could not have been more happy! Thank you very much Goldco!
Reviewed July 9, 2019
I am pleased to tell that I have had nothing but the very best service and communication from Goldco employees Tony Pino and Lauren Romestant when becoming their customer. I look forward to continued service as a member of the Goldco family.
Garry
Reviewed July 3, 2019
I called for information which I received in a clear concise positive manner.. Emails were sent giving me current and historical info and some follow up calls from Mr. Pino. Mr. Pino basically sold me on the purchase by knowing when to give me space. Positive experience..
Reviewed June 28, 2019
My wife and I are new to Goldco. Don’t know a thing about silver or IRA’s. My wife had talked to David several times about investing in gold and silver. I was scared to invest in anything. I talked to David. He was extremely helpful, knowledgeable and friendly. Answered all our questions and fears. David and Goldco took care of everything from start to finish. Thank You Goldco. Glenn and Roxann
Reviewed June 28, 2019
I recently had an opportunity to transfer some of my IRA Mutual funds into a Precious Metal Assets. I had been considering converting some of my retirement assets into Precious Metals as a way to balance my portfolio. The professional team at Goldco was able to answer all my questions and facilitate the necessary communications with my Mutual fund broker and my new Trust Bank for my new physical assets. The Goldco Team with their knowledge provided me with confidence in the process.
Reviewed June 27, 2019
From the time I spoke to Carl, Ruby and Lauren my papers were done the order was discussed and silver was transferred in a very orderly way. I was extremely pleased with each individual and the help and the detailed information I was given. Of course I would be pleased to recommend your company GOLDCO. Many thanks for your good works.
Reviewed June 24, 2019
Since I really don't know much of how to do this, I was afraid of someone taking advantage of me, because since this is me a lot of money and I was trusting someone I didn't even know anything about this company, John put me at ease.. He answered all of my question, and I was happy with my decision. It was something I was going to do, but wasn't sure with what company. I'm glad I chose y'all.
Reviewed June 23, 2019
Carol and Joyce were wonderful to work with. They were very knowledgeable and helpful working through the process and setting up my account. I am very pleased with their service and recommend Goldco very highly.
Reviewed June 21, 2019
With the help from Josh Leslie, I purchased $70,000.00 more gold. He pointed out a number of ways I could invest my money. I viewed money charts to see that the gold markets is rising. The Britannia Monkey Year gold is the best buy. He answered my questions I had so I could make a good choice. When the subject of Metals comes up, I let them know I have metals from Goldco and recommend they check out Goldco. I'm very happy with Goldco, and its reps.
Reviewed June 18, 2019
David is very knowledgeable and patient to explain ins and outs of transaction and implications of future results, positive or negative. He made it clear he had no "crystal ball", and everyone's opinion is different. Lauren was very precise, courteous and respectful as well.
Reviewed June 15, 2019
I asked for information, they sent it. Was a little hesitant (new business) about treading new territory. Very informative, Carl/Chris explained workings, guided me through the process of rolling over part of my 401k, ordering my gold and silver, putting me at ease. Lauren was great too verifying all the information, making sure I had no questions, A great experience!
Reviewed June 12, 2019
I was impressed with what I did not know about the subject, the time spent helping me to understand the benefits of why we should consider making these choices for our own well being later on. I would like to thank Josh for his time spent helping me understand.
Reviewed June 12, 2019
They gave me good information to make a good decision. I was able to get the kind if information from Ben so that I could do my research about the precious metals. It seems like it would be a good investment with precious metals than investment in the stock market.
Reviewed June 10, 2019
A 5-Star rating. Each person I talked with answered my questions, clearly, and concisely. The buying process was explained and executed efficiently. Having taught customer service skills for many years, I have no recommendations for improvement on skills and procedure. Everything was managed flawlessly. Job well-done.
Reviewed June 8, 2019
Your account executive is knowledgeable, courteous and thorough. His follow-up well planned and timely. With all of this I felt no undue pressure to purchase. I feel he is an excellent, efficient executive.
Reviewed June 8, 2019
I trust Goldco. Josh helped work this out and gave me the facts to make my decision. I'm retired and want to make the right dec. I plan to wait 3 plus years before possibility selling. If the world does not come to an end then I should be ok.
Reviewed June 7, 2019
Every aspect of my experience with Goldco can be summed up by ‘Excellent Customer Service’. From inquiries with my portfolio manager, to the assistance of the IRA Services Manager and Sales Coordinator, each individual patiently took me through various processes and ensured I was fully informed. No question was too small for a courteous and responsive answer. I have been completely at ease every step of the way as my funds were safeguarded and shepherded from one institution to another, and tricky transactions were navigated by the experienced team at Goldco.
Reviewed June 6, 2019
I decided recently to transfer my 403b into a gold IRA. I was very selective in what company I chose to manage my new financial endeavor. Research pointed me to Goldco as the one to proceed with. I have been more than satisfied with the professionalism and efficiency that Goldco has demonstrated. My executive account advisor Robert has given me confidence in my decision and has made me feel very comfortable providing an open door policy for calling him anytime with my questions and concerns. At this time I would highly recommend at minimum calling Goldco to get the conversation started. This conversation could very well be one of the best financial conversations you may ever have.
Reviewed June 6, 2019
Goldco kept me informed with all the processes from initial contact to opening an IRA Gold and Silver account. All appointments were kept on time and all contacts made sure I had all my questions answered. My recorded phone contact with Lauren Romestant was informative and explained the order in detail to my satisfaction.
Reviewed June 5, 2019
I want to thank Reggie and Patricia Loya, GOLDCO representatives who assisted me in opening a new IRA account with GOLDCO. Both of these professionals assisted in the roll over of my current IRA Account into a precious metals account. This is my first investment in the purchase of gold and silver. My previous IRA was involved in Mutual Funds and annuity. This account I had for approximately 7 years and it was going nowhere. I decided to look into precious metals to see what kind of future for my retirement. I hope, I made the right choice for my retirement.
Reviewed June 4, 2019
I found all Goldco staff I dealt with --- from closing 401k and TSP accounts to advising on what coins to buy to placing the order -- to be exceptionally competent and friendly. It is a pleasure doing business with Goldco. I look forward to doing so again soon. You are my precious metals broker!! -- Tom
Reviewed June 4, 2019
Since I decided to open a new account with Goldco, the support staff has been nothing less than great. There were one or two glitches that actually occurred with Fidelity Investments and the Goldco staff went above and beyond in their efforts to solve the problem allowing the process to move forward. I have no regrets at all and at this time I feel I should have done this several years ago.
Reviewed June 4, 2019
Goldco has professional and personable people that give you their expert knowledge in helping your personal account. It's nice to know that my life savings is protected. Currently made several months wages.
Reviewed June 4, 2019
I did not sign the check per instruction and had to send it back. Were very helpful with this old guy and understanding of what we were doing on a subject I knew nothing about. Originally wanted to invest in gold but good sales pitch put me into silver, let's hope this is a good choice. Thank.
Reviewed May 30, 2019
I dealt with a gentleman named Albert who walked me through the process with no problems. Was very helpful and I hope to buy more coins in the future! I highly recommend Goldco to friends that want to protect their futures too!
Reviewed May 30, 2019
I glad I found Goldco to serve my IRA account with precision metal. I received a detailed information about gold and silver market, prices and perspective of near future possible scenario. I was able to make a knowledgeable decision about my portfolio.
Reviewed May 29, 2019
David McFarlane was helpful and professional in making a recommendation for the purchase of silver coins for the addition to my precious metals IRA occasioned by the closing of my 401(k) account. Lauren Romestant was pleasant and competent in taking me through the confirmation process.
Reviewed May 14, 2019
Was able to purchase a bitcoin and Patricia was very helpful. She was patient and answered all of my questions. She was also very fast as the price of the coin is changing rapidly. It was a pleasure working with her and would do it again.
Reviewed May 12, 2019
I can’t say enough about how I’ve been treated by the professional team at Goldco. They are very knowledgeable, professionals and very consumer oriented. You have a great comfort level working with their staff and having a honest feeling they are by your side when needed.
Reviewed May 10, 2019
Everyone at Strata is extremely professional, helpful and dedicated to servicing their clients. They make me comfortable to place my gold and silver with them. I would highly recommend their services to others.
Reviewed May 7, 2019
Lauren Romestant was very professional and pleasant to deal with as she confirmed my purchase of silver with Goldco into my newly established IRA. As I asked her to repeat information I missed as I made notes she was very patient. All of the information she provided in an email that arrived within 10-15 minutes of our discussion. I was very impressed with the service level.
Reviewed May 1, 2019
Everyone I have spoken with in making this first time purchase of precious metal has been very professional and patient with me in explaining your program. I appreciate the great follow up by the sales staff.
Reviewed May 1, 2019
My first transaction with precious metals was simple and easy. Representatives took the time to explain the entire process and answer any and all questions that I had. Transferred my IRA in days rather than weeks from a large bank. Looking forward to a prosperous future with Goldco!
Reviewed April 30, 2019
Opening an account was easier than we expect it to be, we were impressed with the no pressure and professional assistance in making our choices. This is a start in diversifying our portfolios and will use you again in the future.
Reviewed April 26, 2019
Couldn't be happier with the way my experience with my purchasing of my Silver IRA went. Jace Kent handled the whole matter from start to finish with the greatest of professionalism. I have already recommended GOLDCO to a couple of my friends.
Reviewed April 25, 2019
I have wanted/needed to do a precious metals IRA for a while now, but didn't know how to go about it. I chose Goldco because of Ron Paul's endorsement/affiliation and my trust in him. Carl Oliverio's guidance and assistance has been invaluable and I am breathing easier now that this process has been completed. Everyone I have worked with (Carl, Joyce, Lauren) has been wonderful! I highly recommend Goldco.
Reviewed April 16, 2019
My experience with Loran and Gold Co have been great. I like the personal touch that I experience with Josh. I have rolled over two IRA's so far and will continue to use Gold Co for my precious metal investments.
Reviewed April 12, 2019
Due to questions that I have had involving the stability of our economy, I know that precious metals like gold and silver are an excellent, stable investment. In searching for a very reputable company to assist me in my transfer of my IRA account funds, Goldco stood out as the most reliable. In my research, I know they employ very experienced and knowledgeable personnel. In visiting with a couple of Goldco employees, I believed they were the best company to assist me in my future planning. I would recommend them to anyone. :)
Reviewed April 9, 2019
This was my third order from Goldco. It was the largest by far and everything was handled smoothly from start to finish. Discussions commenced with an offer for a much larger order regarding 285 Gold Dragons but was scaled down to 175 Gold Dragons because of prior plans to enlarge our holdings of Tax-free Bonds.
Reviewed April 2, 2019
My experience with Goldco has been pleasant the whole way through. Though the process is arduous they make it as easy as possible. They are always available to help answer questions and untangle the various parts. I especially like their friendly customer service.
Reviewed March 26, 2019
From the time I first started looking into adding hard assets to my portfolio until the completion of the first transaction, Goldco has been upfront and professional during each contact. They have been patient and worked around my schedule to discuss every step necessary to complete the process. I am ready to ride the train!
Reviewed March 22, 2019
Lauren was awesome assisting me in setting up my account. She was patient, explained the details and just made everything easy. And Robert Morelock was not pushy, he explained the advantages and let me make up my mind. I appreciate the process.
Reviewed March 20, 2019
I am a first time precious metals buyer and want to express how pleased I was with the experience I had with Goldco in this transaction. They walked me through the process with great detailed information from which I could make informed decisions. I look forward to future dealings with Goldco and will recommend them to friends likewise interested in metals investment.
Reviewed March 20, 2019
I've worked with Goldco Precious Metals in the past and have always had positive results with them. About a couple of weeks ago, I was contacted by Johnny Cuda and he offered a great deal on some silver that Goldco had just come in possession of. Between Johnny and a lady named Patricia Loya, we were able to get my money transferred from another outfit to Goldco. After this, I spoke with Jim Assalley and Lauren Romestant, they helped me finalize the deal of some beautiful lucky silver dragons I purchased. I am extremely happy about the purchase and will continue to do business with Goldco. They did a great job for me.
Reviewed March 18, 2019
Moved 30% of 401K into a standard IRA. After hesitating to make this move for 3 years, reading and listening to much advice. I was finally helped in a way where I felt comfortable with the information I was receiving. Coached with compassion by Albert Christifano through the whole process and my purchase went exactly how I wanted to, thank you to Albert and his staff.
Reviewed March 14, 2019
I found Josh and the two ladies I spoke with to be very helpful and informative concerning my IRA account to be moved into a gold and silver transfer IRA account. I am happy with my decision to make a change. I would recommend Josh to help others I know, to make a change in their IRA.
Reviewed March 2, 2019
I was extremely pleased with the courtesy and professionalism that Goldco offered me. I didn’t know exactly what I wanted, but after talking to a representative for a little while, everything was crystal clear and I would definitely recommend using their service!
Reviewed Feb. 28, 2019
I handled the transaction for my parents. Goldco was patient and helpful. They advised me to only move a portion of the savings into silver, keeping the majority of funds liquid for my parents in the event of an early distribution. I was quite satisfied and understand this is long term insurance, not an investment. They made everything very clear and walked me through every page of the application.
Reviewed Feb. 20, 2019
Goldco tells you to invest your money, the coins will be valued less, and when you sell you will get more money and pay less taxes. RIPOFF, when you go to sell they tell you it will take more coins to sell than the money you want and on top of this they charge you to send the money. The taxes are also equal, even though the price of gold has gone up and they were supposed to buy them back, we have lost money. Do NOT use this company, they take your money and lie!
Reviewed Jan. 4, 2019
I contacted GoldCo in 2016 regarding the Self Directed IRA for my retirement savings. They will get the metals for you, but the investment follow up afterwards is all up to you. They will assist you with setting up the IRA account. You are left to watch as the prices raise and fall and dwindle away your retirement. If you are not investment savvy, Don't Do IT! Keep your retirement in a Vanguard IRA Index Fund. I'm getting out with a huge loss of my retirement after 2 years. Go to a Wealth Management advisor before investing in metals. All that glitters isn't golden.
Reviewed Jan. 18, 2018
I'm just getting started investing in silver coins & I'm very excited from just what I have read & what I've heard about silver. This upcoming year to see for myself over the next few years just where this adventure is going to take me. I have faith that in the end I'm going to end up a very wealthy person, so help me God...
Thanks for your great review, Gary. We are here to assist you any time you need, just give us a call!
Reviewed Jan. 12, 2018
My dad called to request information about purchasing gold coins and using all of his life savings and investments to do so. I called to notify Goldco that my dad had Alzheimer’s, I have power of attorney and my dad should not be contacted. I shared this in multiple conversations. I shared that by contacting my father he becomes overwhelmed and agitated. The information Goldco shares is informative but does scare a consumer about a potential market crash, and a elderly person is especially vulnerable about withdrawing retirement money to invest.
There’s no reason that they called Goldco salesman would have known talking to my dad that he had Alzheimer’s but after I told him multiple times that my dad should not be contacted and he did not respect that and called my dad again afterwards was very upsetting, disrespectful and manipulative. In fact I think it is a concerning statement about their practices in the sales process. I simply need help assuring that this company will not contact my father or me again. I also need assurance that they will not continue these manipulative practices with other senior citizens.
Thank you so much for your review, Kelly.
We take these types of reviews seriously and would like to thank you for bringing this to our attention.
We’re sorry to hear about your father's Alzheimer’s. He will be in our thoughts and prayers.
We have take action against the employee who called your father directly even after you asked them not to. You can be sure that this will never happen again.
If there anything else we can to assist you in the future, please don’t hesitate to ask.
Once again thank you for taking the time to leave this review and bring this situation to our attention.
Updated review: Feb. 12, 2018
Shortly after writing the original review we were contacted by a GoldCo who was quite upset by the review. In that conversation, nothing was resolved, however, a few days later we received a followup call from the CEO. He and my wife and our Investment adviser from Edward Jones were finally able to work out the details of selling off the investment and getting checks issued. It was still a fairly long process with the final checks arriving at the beginning of February.
I have changed my original rating of 1 star. However, I could only take it up to 3 stars because 1) of the original frustration and handling of this situation, 2) the total length of time to sell off Dad's investment and 3) the fact that even though the price of gold has gone up since he purchased it, yet he lost >30% on his investment overall.
Original Review: Dec. 22, 2017
My father in law invested money in a Goldco IRA a year ago. He died this last June. Since August my wife and I (and her brother) have been trying to sell the gold and transfer the IRA out of Goldco without any success. Most of the time, no one will answer the phone when we call. The times we have gotten in contact, they have sent forms to be filled out, which we have done several times (the same forms over and over). Then they need to talk to us, however, once again, when we call - you can't get through.
Now this isn't just us having this problem. We are working through Edward Jones and have a financial planner with two decades of experience. Even he has been stymied by the foot dragging that seems to be going on here. It is his feeling that there is something very underhanded going on here. Unless we get this sorted out quickly, we are going to the Security and Exchange Commission.
Thank you so much for your review, Perry.
We take these types of reviews seriously and would like to thank you for bringing this to our attention.
We apologize for the length of time it took to liquidate your father in laws account, and are
If there anything else we can to assist you in the future, please don’t hesitate to ask.
Once again thank you for taking the time to leave this review and bring this situation to our attention.
Reviewed Oct. 26, 2017
After only one telephone call, which I made, where the Salesman asked for my email address supposedly to just send me some marketing materials, I began to immediately thereafter receive a barrage of Junk Emails daily from ridiculous vendors for dumb things. During my one and only call, ever, the Salesman never asked for my permission to sell my email address nor did he state that Goldco was going to do so. Consequently, I will not ever buy one thing from Goldco and/or any of its affiliates much less the vendors Goldco sold my email address to. WARNING! DO NOT GIVE GOLDCO YOUR EMAIL ADDRESS! In fact, I recommend that you never have any contact with them. I'm sure they'd use your telephone number in the same way if you gave it to them. Avoid them entirely! I'll be trying to unsubscribe from these dumb emails for the rest of my life...
Updated review: Oct. 30, 2017
I received a response from Goldco the day after I posted the negative review about them because of the low value listed on my self-directed IRA account of the gold and silver coins I purchased through them. Goldco explained to me that the low value listed on my self-directed IRA website for the gold and silver coins was not their actual value, it was the melt value of the coins based on their gold and silver content. The actual value of the coins was much higher, approximately 80% of the price I paid for them. I am now completely satisfied with the service provided by Goldco.
Original Review: Oct. 12, 2017
False advertising of the value of the coins I purchased. Goldco recommended I purchase Australian gold and silver saltwater crocodile coins in my self-directed IRA account. After waiting over 1 month for the coins to show up in my account I discovered that their market value is less than half what I was charged by Goldco for them.
Updated review: May 6, 2017
After writing this review, I received a very friendly response back from Goldco, and the misunderstanding with the account was resolved. I now understand the GOLD and Silver Market very much more that before. Thanks to Goldco, Kevin ** and others at Goldco.
Original Review: May 3, 2017
You will get a very good sales experience while you purchase from GOLDCO. But, Beware, I didn't have knowledge of a purchasing Gold and Silver, so I was lead to purchased what would be collectors editions of coins, for which only has a melt value of what the market is today. I have searched for the exact type of coins and they are only worth the melt value of the coins within a few dollars. I have been told that Goldco has a higher value to purchase these back, but even that is still much less than what I paid for the coins by another 25%... Overall, my coin value is only worth less than 1/2 of the purchase price from the 1st month of ownership. This is a huge value to lose upfront. I have owned these for over 1 year now, and still not much of a price change.
Reviewed Sept. 22, 2016
My experience with Goldco produced trust and confidence with my financial decisions from beginning dealing with Michael Mercuro, executive assistant to the end with Patricia Loya. The process was smooth, efficient and enjoyable. I felt held by senior executive David Taylor with his caring personality, patience and willingness to share his knowledge of metals to help guide me throughout. I am grateful and look forward to a continued business relationship with Goldco. Thank you!
Reviewed July 22, 2016
I have been reviewing my options dealing with my inherited IRA and heard of gold on the radio. After researching companies on the internet, I made the inquiry to Goldco. They were prompt but not pushy (I own my sales company with 10 employees). When I decided to make the move, the people here are first class in helping answer questions, setting up paperwork, and recommending the types of coins available with knowledgeable information backing their choices. I have recommended Paul to several of my friends from coast to coast. Having diversified into precious metals has balanced my portfolio with my other traditional IRA investments.
Hi Gerald. Thank you for your wonderful Goldco review. We're glad you had a great experience rolling over your 401k into a precious metals IRA with the help of Paul and the Goldco Team. We pride ourselves on our outstanding customer service and our clients' happiness and satisfaction is our number one priority. We truly appreciate your business as well as your recommendation to your friends. Thanks again!
Reviewed July 22, 2016
I've bought gold coins from Goldco on three separate occasions. Silver coins too. All told about a dozen phone calls were required. All of the "busy work" like calling my broker and arranging money transfers and filling out paper forms were handled by Goldco. Each time my questions were answered - first by Mr. McFarlane and later by Mr. Katz - in a courteous and straight forward manner. I was well pleased.
Hi William. Thank you so much for your wonderful Goldco review. We appreciate you choosing the Goldco team to handle your precious metal purchases. Our goal is to make the process as simple and straightforward as possible and we're glad to hear that Zeve and David were there to assist you every step of the way. Thank you for entrusting Goldco and we look forward to helping you again in the future.
Reviewed July 22, 2016
I just completed my second transaction with GoldCo as part of a roll-over IRA. Once again, the process was handled very professionally. My account executive and his associates have been very patient, courteous and helpful. I highly recommend this company.
Hi Thomas. Thank you for your review. We appreciate you choosing Goldco once again to assist you in rolling over your 401K into a precious metals IRA. We truly appreciate your business as well as your recommendations. Thanks again.
Reviewed July 21, 2016
My experience in the conversion of an IRA to a SDIRA was completed this past week. I'm still a little nervous about the transaction having lost a substantial amount of money during the dot-com bust several years ago. I'm hoping to recoup some of that but time will tell. My reps were all excellent.
Hi Robert. Thank you for your review. We're glad you entrusted the team here at Goldco Precious Metals to help you reach your financial goals by converting your IRA into a self directed IRA. We look forward to assisting you again the future!
Reviewed July 21, 2016
I can only say my experience was absolutely great. Everything was explained to me in detail to where I understood exactly what was going on with my investment from start to finish. The team at GoldCo are extremely informative and answered any questions I had with no problems. I was updated on constantly and found that to be an asset to me to know what was going on at all times. I liked the convenience of being able to call with any questions no matter what it was, it was answered to my satisfaction. Thank you for the great assistance given to me during this process as well as the updates. I've already recommended GoldCo to several of my friends and associates as a safe way to secure their hard earned investments.
Hi Melissa. Thank you so much for your wonderful Goldco review. We pride ourselves on our professional customer service and our clients' happiness and satisfaction is our number one priority. We're glad you found the experience of rolling over your 401k into a gold IRA with the help of the team at Goldco Precious Metals to be easy and convenient. We truly appreciate your business as well as your recommendation to your friends and associates! We look forward to assisting you again the future!
Reviewed July 21, 2016
I have talked to other precious metal companies and I talked to Kevin Troy from Goldco. After talking with Kevin, in great detail about buying precious metals, I felt very assured, that it was the right thing to do at this time. The process at Goldco's end was very easy and everyone at Goldco was very professional. I wish, I could say the same about my IRA's being transferred from B of A. They delayed the transfer of my IRA monies for weeks, lied to me and Goldco after I had to get a supervisor in the IRA department involved. Telling me personally it had been taken care of, when it had not. Then being lied to a second time, by B of A by telling me it was mail out on a Friday. Only to find out, they did not mail the check until the following week by jackass express.
All I have to say, is if you have money in B o A find another bank. They charge all kind of hidden fees and make it as difficult as possible to move your IRA's. I also, had a small IRA in W F banking. They did not charge me anything. I also, plan to remove the remainder of my money from B o A. It will be moved to W F Bank!!! Goldco was wonderful through the ordeal I went through with B o A. I don't plan to ever bank with them anymore. Thank you Goldco for my banks shortcomings.
Hi Laurie. Thank you very much for your review. Our goal here at Goldco Precious Metals is to make the process as simple and straightforward as possible and we're glad to hear that Kevin was there to assist you in purchasing precious metals. We appreciate your business and look forward to helping you again in the future.
Reviewed July 21, 2016
Since speaking with Gary Johnson I was comfortable to move ahead with our investment. That is after speaking with a number of other "gold" companies. Everyone at Goldco has been helpful all along the way. Thank you.
Hi Jeannette. We're glad you had a great experience rolling over your 401k into a precious metals IRA. Gary and the rest of the team at Goldco Precious Metals are happy to assist you in reaching your financial goals. Thank you for choosing Goldco.
Reviewed July 20, 2016
Great, informative, and kind customer service. Would highly recommend to anyone interested in opening a Precious Metals IRA!!
Hi Brad. Thank you for your review. We're glad you had a great experience rolling over your 401k into a precious metals IRA. KC and the rest of the team at Goldco Precious Metals are happy to assist you in reaching your financial goals. Thank you for your trust in us!
Reviewed July 19, 2016
Working with the GOLDCO seems to be a very good experience being my first time in purchasing commodities. Any and all questions I had was answered. I always receive a timely response. And I was left with my reply that they would just be one call away when I need them for any questions that may arise.
Hi Gailon. Thank you for your review. We are glad that our Goldco Representatives were able to help answer your questions and assist you with purchasing your precious metals commodities. Please do not hesitate to reach out in the future if we can ever be of assistance to you.
Reviewed July 19, 2016
In the past after speaking with Josh L. and Brenda W. I was very satisfied with the conversations. Josh has been very good with checking on me and keeping things up to date. Yesterday I was taking a nap when Josh called and wasn't at my desk to be able to write anything down. He was very nice but I didn't quite understand and all I got out of the conversation was that I am getting Monkey coins that are supposed to be valuable. He referred me to Cherish and she was very nice also. In the meantime I walked through my house to my desk. Today after looking at the notes I wrote down while talking with Cherish, I really don't understand any more than I did before. I asked Josh to send me a picture of the Monkey coin by e-mail and he said he would, but has not done so yet.
Someone from another company called me this morning and I told that person I had gone with Goldco. He was asking me about the coins/bullion I had purchased, not that it was his business, but I did not know how to answer his questions. Maybe because I was taking a nap when Josh called or maybe he seemed to be talking very fast but I am confused. I had originally thought I would be receiving a list of what was purchased and the value of each. He did explain it would take several weeks for the items to be checked and maybe that is when I will receive such a list but I would like to know now. I think just an email to that fact would be appropriate and then I would be more than willing to give this company the fifth star. Thank you.
Hi Marilyn. Thank you for your review and for choosing Goldco Precious Metals. We do apologize for any confusion regarding your precious metal investment. We appreciate you allowing David to call you to further explain the benefits of your gold and silver metal investments and we hope the pictures he sent you also helped clarify your understanding. We truly appreciate your business and look forward to assisting you again in the future.
Reviewed July 19, 2016
I have been a Goldco precious metal investor for a couple of years. The process was painless and the Goldco representative was extremely helpful in helping me fill out the necessary forms and application. He answered all my questions and made my precious metal buying experience pleasant.
Hi Rick. Thank you for your Goldco review. Our goal is make the process as simple and straightforward as possible and we're glad to hear that the Goldco Team was there to assist you with the forms and applications. We truly appreciate your business and look forward to working with you again. Thank you for choosing Goldco Precious Metals!
Reviewed July 18, 2016
Excellent service. Excellent orientation. Great selection in precious metals. Our experience with the staff was very upbuilding and reinforcing. We look forward to recommending Goldco to others. We look forward to a great long term relationship and a productive experience.
Hi Johnny. Thank you for your wonderful review on Goldco Precious Metals. We pride ourselves on our outstanding customer service and our clients' happiness and satisfaction is our number one priority. We truly appreciate your business as well as your recommendations. We look forward to an on-going relationship with you.
Reviewed July 17, 2016
Everyone has been very helpful in my purchase.
Reviewed July 15, 2016
I was unsure about how to set up a self directed IRA. I contacted other companies and did not get near the amount of personal attention that I received from Goldco. Gaileen was extremely patient in answering all my questions. Furthermore, Goldco provided the perfect balance of keeping in contact with me without the least bit of pressure.
Hi Alan. Thank you for your review. We're glad you had a great experience working with Gaileen and the rest of the team at Goldco Precious Metals. Please do not hesitate to reach in out in the future if we can ever be of assistance to you.
Reviewed July 15, 2016
My total experience has been a true pleasure. The service has been outstanding. Thank you again. David McFarland is a true gift to your business.
Hi Jerry. Thank you for your review. We're glad you had a great experience working with David. We pride ourselves on our outstanding customer service and our clients' happiness and satisfaction is our number one priority. Thank you for choosing Goldco Precious Metals.
Goldco Company Information
- Company Name:
- Goldco
- Address:
- 24025 Park Sorrento, Suite 210
- City:
- Calabasas
- State/Province:
- CA
- Postal Code:
- 91302
- Country:
- United States
- Website:
- www.goldco.com
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