First Internet Bank Reviews

I was lied to about if my loan would be sold or would be serviced by specifically Wells Fargo. Told explicitly no. Less than two months after closing and I just got a letter that my loan is now serviced by none other than WF. If that had been disclosed as a possibility up front I would not have done business with them. The loan also closed much slower than I was told it would and I'm still trying to get my property taxes settled after closing because they refused to listen that they can't send a property tax payment before the bill has been sent for the year (and it was for the wrong amount).

This is my 2nd mortgage through Internet Bank. It was a very smooth and easy experience. The people I dealt with were professional and easy to deal with. I would definitely recommend Internet Bank to others. Thank you for all your help.

I bought my first home last year and was a bit nervous using an online bank to process my mortgage, so I ultimately went with a local bank. However, with falling interest rates, it made since for me to consider refinancing, so I began shopping for rates again and felt more comfortable pursuing an online option to get the best rate/cost structure. I'm so glad I did! I primarily worked with Jim ** and he understood my situation, and was very thorough in showing me how different scenarios would play out in the long run. After that, the application process was painless and the logistics of the refinance went smoothly as well. I occasionally had some issues with uploading documents to the online portal, but the team was always prepared to give me other alternatives to submit the required documents. Great experience!

Went smoothly. A little confusing but that expected with all the paperwork. Mr. ** was pleasant to work with. Overall a good experience. Sometimes it was difficult to upload the required documents but we eventually figured it out. Had some questions at closing which notary could not answer.

My experience with Chris ** and the rest of the crew at First Internet Bank could not have been more positive. Chris helped every step of the way to make the process as painless as possible. Frankly, his follow-up kept me motivated when I found myself getting bogged down in the minutia of digging out all the necessary documents. I have nothing but praise for the cordial, professional manner with Chris conducted himself. I'm extremely happy I took a chance with an entity, quite frankly, I hadn't heard of before. I knew I didn't want to re-fi with a HUGE operation and simply be a number. Please don't think I'm denigrating First. On the contrary, whatever the size of the institution (and I realize you ain't small) the congenial way I was treated is something that has been missing for far too long at other businesses. I've already recommended First Internet Bank and will continue to do so. Many thanks!

Good overall experience. Jim ** was outstanding in all aspects: competence, responsiveness and focused on the goal. Other personnel were not at his level, but were generally good. I have already told people of the outstanding service at your bank.

From the first phone call to inquire about a mortgage, Nikko ** was professional, friendly and extremely knowledgeable. Within a few minutes I was preapproved for a mortgage and was able to locate a property to purchase. As soon as I made an offer, the paperwork began. I feel like I became family with Nikko as we were probably on the phone almost every day with some question I had. He was always able to lessen the stress and then the process continued with Katie **, who was as professional and we finally received word that we were in the home stretch. We close in 2 days, and I couldn't be happier. Both Nikko and Katie were truly wonderful to work with. Great team! Thanks.

Greg ** and his team worked diligently to find the loan that would best suit my needs and resources. The professionalism throughout the entire process was second to none. I would gladly recommend any of my friends and family to your bank to any banking needs. I could not be happier.

Greg ** was one of the main reasons we went with your bank for our refinancing. We worked with him before and he was courteous, professional and prompt to communicate. Unfortunately, we cannot say that about others on the team. Others failed to meet our expectations with respect to prompt response times.

My experience was great. Whenever I had questions someone responded promptly with an answer. There were no surprises during the process. The loan officer was knowledgeable and provided honest prompt responses. In all I wouldn't hesitate to use First Internet Bank again for future transactions. That pretty much sums it up.

I spoke with Aaron ** almost daily for over a month waiting for the perfect day to pull the trigger and lock in my rate. Once that was done, it was smooth sailing and a super fast refinance to closing. Took about 30 days from lock to closing with no problems at all. Received the best rate possible anywhere for a 30-year refinance. Would recommend without question.

Truly a great experience working with the professionals at FIB. Mr. **, Ms. ** and the entire Mortgage Team provided excellent service and were readily available when I had questions. I would highly recommend working with these guys for your Mortgage needs.

We had an excellent experience with First Internet Bank. Rick **, our Mortgage Loan Officer, was knowledgeable and efficient. We had several other refinance proposals; however First Internet Bank provided us with the best rates and terms to suit our needs. The process was quick and flawless. I would recommend First Internet Bank and Rick ** to anyone in need of refinancing their mortgage.

Unbeatable price and terms. I will definitely choose FIB again, And I will recommend it to others. The other parties involved, seller and agent, were apprehensive when seeing that I was using an out of area bank. However, FIB came through on the required dates and terms.

Mike ** was awesome. He did a fantastic job working through all the issues we had. And was always available to take my calls or answer emails – nights, weekends, whenever. And he did a great job coordinating with title company. Thanks so much!

Re-Fi existing mortgage after home improvements, I used Mike last year to consolidate and re-structure my debt with great success, so it was a great fit to return to him. As with my past experience, he performed well above all my expectations and never left me in the dark as to where we were headed in the entire process. Absolute pleasure to work with him and the people connected to First Internet Bank.

If it wasn't for Mike ** I wouldn't have refinanced. He answered all my questions and gave me the BEST offer. I would recommend First Internet Bank to my friends due to Mike's assistance. I would work with Mike again if I was to refinance or take a loan of any kind with Fibank.

Thank you to Ray ** and First Internet Bank. We had an excellent and seamless experience. Ray is extremely professional and was always promptly replied to our phone calls and emails. Ray also took the time to thoroughly explain each stage of the mortgage loan process. FIB processors and admin staff were also professional and great communicators. I highly recommend Ray and FIB!

I have been with First Internet Bank for many many years. They have serviced my needs better than any of the other banks ever have. The website and mobile app are better than all the other banks I have tried. All four of my children have accounts with them too. Strongly recommend for ALL your banking needs. They have been a great partner over the years in meeting my and my families' financial needs.

I had the pleasure of going through the mortgage process with my loan officer at First Internet Bank. He was very proactive and not pushy. It was important to me that my mortgage company was good because I read a lot of awful stories when shopping for a mortgage. The mortgage rates for FIB were competitive and the reviews were good, so I decided on FIB. Everyone during the mortgage process was helpful and quick to respond. They have the process extremely streamlined, so there was no delay on part of the bank. I would recommend FIB if you're shopping for a mortgage. Despite being an internet bank, I think they did a better job than some of the larger, traditional banks.

James was great throughout the entire process. He was always available when I had a question. I have gotten numerous loans in the past, and I would say that Mr. ** was the most helpful and professional. I would definitely recommend First Internet Bank. The process was straightforward and efficient.

We refinanced both of our mortgages via the bank. The services tendered to us by both Max and Glenda were professional and accurate. We did refer others to Max. Thanks to both of these great folks. The process was very smooth.

I wanted to take a minute and provide feedback on the excellent job that both First Internet Bank and John ** displayed during a recent refinance. I have dealt with many firms and can say they are the best by far. Clear communication and easy to do business with. Five stars!

The First Internet team I worked with, led by Melissa **, was extremely professional and really went the extra mile to provide great customer service. Furthermore, they were able to give me a very competitive rate. I will use them again.

Great experience with the Sales team but the operational process could be improved. Website to upload documents should be improved and the definite list of documents required should be communicated upfront to avoid having back and forth. A website with a workflow, status... is what we expect from an internet bank, there is work to be done in this area to provide the perfect experience and support. That being said the whole experience is much better than with other banks I dealt in the past.

I recently refinanced my mortgage with Mr. Nikko ** of First Internet Bank. He was very professional and patient to get all the details during the process. I am very happy for the interest rate and smooth closing, and I absolutely recommend him to anyone. Thank you Nikko!

Our experience with First Internet Bank was very good. Our representatives were responsive and was able to answer our questions accurately and completely. We did not know what to expect for our first home buying experience but we were pleasantly surprised in the service that we received. We would recommend First Internet Bank to friends and family.

We had the greatest experience with First Internet Bank. The process couldn't have been easier and our Loan officer Greg ** is a consummate professional. He introduced us to the conforming high balance loan which allowed us to buy more house conventionally without the ridiculous mortgage insurance that comes with a typical FHA loan. Utilize First Internet Bank and Greg ** and I promise you will be thrilled with the ease of the experience.

Debbie has assisted my family, both immediate and extended, on over seven occasions over the past five years. She is always reliable, professional, and works hard to ensure the customer is getting the best possible deal for their unique scenario/needs. I have recommended - and will continue to recommend - Debbie to others looking to purchase or refinance their homes. She will make their experience clear, honest, and as stress-less as possible.

It was an absolute pleasure to work with the team at 1st IB. All of the people that communicated with me were professional, fast, and knowledgeable. David, my primary contact was always available to answer questions and get me to the right place, even when other team members were handling their part of the transaction. In the end our refinance went through super fast and we received a great rate. They even handled our VA loan like it was second nature. Great job!

My mortgage journey began with a refinance and two separate lenders over a period of about 5 months, both of which provided me with incomplete (and sometimes inaccurate) information. When I was at my wit's end, I used LendingTree and was paired with the First Internet Bank of Indiana. Since I began working with FIB, I've always been kept up to date on what was going on during the mortgage process, I was provided with coaching from Deborah and Christie, two employees FIB is lucky to have, who guided me through the process, listened to my concerns, met impossible deadlines based on my unique circumstances (there was a court order and a limited time to close on the home), and acted more like friends than anything else.

Mike ** was great. Only reason there weren't 5 stars given is that the lender credit was not what I was originally told that I would get (because he didn't lock the loan until later in the day)... That cost me $500 and it would have been better not to spend that money. Other than that, he was fantastic and everything was smooth as smooth can be.

Joey ** is an excellent professional in every regard to work with. He is the most knowledgeable mortgage finance person that I have ever worked with. He makes it simple, understandable and stays on top of every detail. I would highly recommend working with Internet Bank and Joey **.

This is my third time closing with first internet bank of Indiana. The first two times are smooth transactions. This time was even better. Michelle ** was a pleasure to work with. No matter how many times I called or how many questions I asked she was always pleasant and polite and if she didn't have the answer she would get back to me in a timely manner. I would definitely recommend your bank and Michelle to anyone looking for a mortgage. Thanks.

I recently purchased a new home and applied for a loan through First Internet Bank of Indiana. Jane ** was a pleasure to work with, all my questions were answered quickly and professionally. My whole loan process went better than planned. I have an RV Loan with First Internet as well that went as smooth as my home loan. I will use them for all my future loans. I would recommend Jane's service to anyone looking for a new loan or refi. My escrow officer commented how easy First Internet was to work with being out of state. I also received a much better rate than I could find in California.

Scott is very experienced, very helping. Scott helped us throughout our mortgage approval process. He answered each and every single question we had, no matter if it was a trivial question. I will definitely recommend him to my friends whoever is looking for help just like us. Very much satisfied and we are very happy we successfully completed our loan process. Thanks a lot Scott and his team.

I have used Mike for 3 different transactions over the last two years and both him and his team has always been so responsive and consistently had best rates/fees. He is so professional and my brother in law who used him for a refi was so impressed by him (works at a major lender that couldn't beat his rate).

First Internet Bank (FIB) offers the most competitive refinancing rates and has the most client friendly online process for securing a loan. Their loan officers are some of the most responsive, knowledgeable, trustworthy, and helpful individuals with whom I have done business. I would unreservedly recommend FIB to friends and associates seeking a loan. In fact, I have been so satisfied with FIB's performance that I have twice refinanced with them.

This was my first home buying experience. I expected a lot of bumps along the way. Jeri ** made my experience a memorable one all for the good. I really appreciate her professionalism and guidance, made my experience relatively easy. She should commended.

I can only say this was most assuredly the finest mortgage refinance experience I have ever had and I have now done 3 total. Even when faced with issues due to CEMA mortgage refinances that left what appeared to be 4 mortgage values open on the county records, and learning it could cost me upwards of $1500 to get letters from BAC explaining these are not active mortgages, Dean worked with the title company and supplied the documents I had, and saved me the trouble and money. Shane could not be more responsive. Great job to all. Thank you.

It was really a great experience banking with First Internet Bank. Especially we would like to extend our sincere thanks to the loan officer Joey **. The entire process was very smooth and Joey helped us with the process and we're able to close the loan in less than a month. We would certainly recommend first internet bank/Joey ** to our friends and families.

I was a bit cautious working with FIB, because I had never heard of them before, and due to online scams and fraud, anything associated with the Internet can be a little frightening! I was quite pleased with my interactions and ease of getting my refinance processed. Everything could be uploaded on-line and was pretty straight-forward. I found their rates and overall fees very competitive when I was looking. The best part of FIB was their customer service and willingness to call me back when I had questions. They were always polite, responsive and thorough.

I have used First Internet and Debbie ** multiple times now and could not be more satisfied with the service that I have received. After experiences prior to FIB with other mortgage companies I will be a lifelong customer. Everything about FIB has been professional, courteous, thorough, and punctual. This organization has an edge on all of their competitors that I have dealt with in their sheer ability to adapt to their customer's needs and execute loans.

We were extremely pleased with our recent experience refinancing our house with First Internet, with Nikko ** as our loan officer. We feel that we got a good deal, and the process was relatively quick and well organized. I appreciated that a secure system was in place to upload sensitive documents. Everyone with whom I interacted (especially Nikko) was very responsive, knowledgeable, professional, and pleasant. We will definitely recommend First Internet and Nikko ** to others should we be asked.

Daily check-ins efficient follow-up. Strongly recommend. Max is great and so was everyone else. In-house deals, there will be hang-ups. A good team anticipates them and will "hold your hand" to make sure there are no delays. That's what these folks do.

Jessica ** was helpful and professional during the entire process. We enjoyed working with her. She was prompt and made our mortgage process easy on us. I appreciate how she always made sure to handle everything. I would highly recommend her and the company to a friend.

Our experience was fantastic. Greg ** helped us secure a great rate and save a ton of money. He was very informative and made the refinance process go much easier than we expected. We really appreciate all your help. Thank you. We would gladly recommend Greg to anyone that is looking for help.

As a first time home buyer, the whole process seemed daunting, but Shane **, my mortgage loan officer at FIB, answered every single question promptly and patiently and actually made the experience fun from the first phone call to the closing.

F. I. B. of Indiana provided excellent service in the preparation of our VA home loan. This is the 2nd home mortgage that we've utilized this company assisted by Mike ** & team who provided excellent customer service & closed our loan ahead of schedule. Thanks Mike ** & First Internet Bank of Indiana!