First Internet Bank
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About First Internet Bank
First Internet Bank (NMLS #424182) is an online-based financial institution that offers a variety of loan programs to fit borrowers’ needs. You can get a fixed or adjustable rate, and it has more loan types than many lenders offer. Options include conforming conventional loans, jumbo loans, FHA loans, VA loans, construction loans and home equity loans. You can apply on its website.
Pros & Cons
- Online application process
- Available in all 50 states
- Offers a wide variety of loan products
- Loan officers are available via phone and chat
- Requires a 620 credit score for FHA and VA loans
- No in-person branches
First Internet Bank is a full-service online bank with home financing products for many different needs. If you prefer a digital-first experience, it may be a good option. However, its lending requirements are stricter than average, and you’ll need to apply for preapproval to see rate options for some of its offerings.
First Internet Bank Reviews
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First Internet handled everything. They didn't pass me around to other companies with different expectations and patterns of communication. Their site was very easy to use. They fulfilled all of the promises and were very pleasant to work with.
We know how stressful the loan process can be, that’s why our team works hard to provide as much – or as little – support as you need. We hope to get the chance to work with you again in the future, Rodney!
Jeff ** was incredibly knowledgeable and transparent. I couldn't have asked for better service. I would recommend him to anyone and hope to have the pleasure of working with him in the future. In addition Jacob ** was also very transparent and went out of the way to help me understand everything during the underwriting process. I was lucky to have an excellent team.
Hi Michael! We know how stressful the mortgage process can be. That’s why our team makes sure you’re comfortable by providing great support every step of the way. Thanks for the 5-star review!
Working with Rick **, is always a pleasure. This is the 3rd or 4th time I have contacted him, and will continue to do so in the future. The experience is always pleasurable from start to finish! I have referred him to family and friends and I will continue to do so. Thanks once again Rick, to you and your wonderful team.
We love it when you’ve had such a great experience, you can’t help but choose us again. Thank YOU, Susan, for the awesome review!
Thomas and the entire team did a great job! Great response speed to questions, very clear communication. I saved literally tens of thousands in interest and cut my rate almost in half. Great work by FIB, highly recommend!!
Our team’s got your back no matter what, Jason! Thanks for sharing your refinance experience with us!
This process was so easy, they work with you every step of the way. You don't feel like working with a big bank but instead they make you feel like you have one or two people working just for you. Great Experience!!!
With how stressful life can be, we try to make your experience as trouble-free and easy as possible. Thanks for sharing, Kevin!
From the mortgage loan application process to closing, and every step along the way, Ryan went above and beyond to help with our mortgage loan. He answered every question immediately and kept us posted throughout the process, continually checking in. The quick turnaround from Ryan and First Internet Bank for our pre-approval and offer made it possible for us to purchase a home in an extremely competitive seller's market where timing was critical. We are so appreciative - thank you!
Hi Cathy! No matter where you are in the loan process, we’re here to help. We appreciate the review, and hope to work with you again in the future!
I have known Mark ** for several years and we recently closed on a purchase transaction with him. He is easy to work with and we got the best rate from First Internet Bank. Thank you Mark for your assistance.
We’re glad our team was able to make your experience a 5-star one. Thanks for the review, David!
My only criticism of First Internet is that their internal people aren't as quick to respond or as patient as Ray. Even though my refinancing has been completed, I am still getting notifications from their internal people asking me for additional information or to do additional tasks.
Bill, your input helps a lot! We always strive to improve. Thank you for taking the time to share and are sorry for any inconvenience caused by the notifications.
Destiny is an excellent Senior Mortgage Loan Officer! She helped me navigate smoothly through the process despite a slight financial hiccup that I experienced (emergency car purchase). She consistently but not overbearingly checked in on me to see if I found a home. She deserves a promotion!
That’s right Michael. No matter where you are in the mortgage process, our team’s always ready to lend a hand. Thanks for choosing us!
From Day 1, working with Tom was great. Even though I am a seasoned finance person, I did have a few questions about First Internet Banks processes and procedures. In addition to Tom, the whole team was wonderful and very timely, from the processor, closer, closing agent and escrow agent. Would recommend Tom and First Internet Bank for anyone's mortgage refinance needs.
Our team’s got your back no matter what, Claiburn! Thanks for sharing your mortgage experience with us!
Working with First Internet Bank was a pleasure and the process was very easy and quick to refinance my home. The agents that I worked with were all very prompt and professional and the website was easy to navigate so uploading the proper forms was a breeze. My overall experience was awesome and I have recommended them to my friends and coworkers.
A quick, easy loan process AND great customer service? Sounds like you had a great experience, Jeff. Thanks for your recommendation!
First Internet Bank has been great to work with! All departments have been very quick in processing & expediting my mortgage refinance. Their rates, process, & ease of doing business has been quite a pleasure.
Simple process? Great rates? Sounds like you had a great refinancing experience, Zach. Thanks for sharing!
Chris ** always provides exceptional service for mortgages and refinanced. Time and again he makes sure the process runs smoothly and handles any hiccups that arise elsewhere in the process. He is knowledgeable, responsive, accessible, and just fantastic to work with. I have recommended him to others and they have had just as amazing experiences with him. He is THE best.
We’re glad our team was able to make things a little easier for you, Jo! We appreciate you, and your business!
First Internet Bank provided a very good rate and a smooth experience for our first mortgage. After seeing the rate on their website, I called and spoke with loan officer Grant **, who confirmed the rate and was quick in providing us a full loan estimate. Throughout our communication he was professional, courteous, and extremely prompt, usually replying within five minutes. As soon as we had decided on the loan, he ordered the appraisal, making sure we got it on time even in a busy market. He kept us informed about the progress of the loan, and we got the approval with time to spare and worry-free. We closed on time and the costs matched the estimate. I recommend First Internet Bank and Grant's team with full confidence.
We’re glad our team was able to make your experience a 5-star one. Thanks for the review, Marius!
I've been using First IB for at least 15 years for personal banking and have always been happy with their customer service and banking. We refinanced our home through them and the experience was just as I expected based on great experience with their personal banking. The whole process took a few weeks but was relatively easy overall and Brian ** was always available and very helpful when we had any questions.
Wow! We are so happy to hear about your positive experience working with us for 15 years! Thanks for the awesome review Patrick.
Our experience with First Internet Bank was amazing and very easy. The loan officers and processors were considerate and very professional. Would recommend them anytime. The processing time from application to recording was amazing.
Our team’s got your back no matter what, Sherrie! Thanks for sharing your refinance experience with us!
Mr. Rick ** was very helpful in refinancing our home mortgage. He was easy to get in touch with & was able to answer all of our questions (we had quite a few). He kept us up to date on our loan progress & helped us get the best loan for our needs. We highly recommend First Internet Bank.
You got it! Exceptional customer service and great refinance process are two of the many benefits of coming to us for your mortgage. We appreciate the recommendation, Jonathan!
First Internet Bank was a good choice for my refinance, they were easy to deal with, polite and prompt. The fees were ok and I got a good rate. Ashley was excellent to deal with and very efficient as well as nice. Overall despite a lousy appraiser from the appraisal connection my loan closed with good terms.
We’re glad our team was able to make your experience a great one! Thanks for the review, Janine!
First Internet Bank is a great company that understands the need of its customers. I have dealt with this company twice both in buying my first house and refinancing and my experience remains a sweet memory. They have great and knowledgeable staff who knows what they are doing. If you need a stress free transaction, First Internet Bank is your best bet.
We love it when you’ve had such a great experience, you can’t help but choose us again. Thank YOU, Effiong, for the awesome review!
Amazing refinance with First Internet Bank and Joey ** is a great beyond words. He put together a refinance package that worked for me when others wouldn’t offer the same low rate. Stellar company and its employees!!!
Simple process? Great rates? Sounds like you had a great refinance experience, Constance. Thanks for sharing!
Awesome experience with efficient refinance!! Very quick; no painful experience as previous loaners! Very friendly staffs.. Will recommend him for everyone and already did! Very competitive pricing and overall awesomeness.
We’re glad your experience with us was a great one. Thanks for sharing, Sharad!
Great experience and support from preapproval up until closing. Recommend fully. Especially appreciate the online portal and descriptions that made everything easy to understand for us as first time buyers. Thank you!
Congrats on your first home, Abhijit! We are happy to hear you had such a great experience working with our team, and we hope to see you again soon.
It was a pleasure working with Ashley. She was always prompt with her correspondence and guided me through the situation with her expertise. On the off chance she was out of the office, she always gave me a contact in order to keep the process going. We closed in 45 days and it could have been sooner! I would wholeheartedly recommend her.
We’re glad our team was able to provide a smooth mortgage process AND fast, reliable customer service. Thanks for choosing us, Sean!
Closed on Mortgage Refinance with money back. Recommended by a family member with FIB for promptness, competitive rate and closing cost. Mr. J. ** was excellent to do business with. His instructions and communications were clear to the point. Corresponded in a timely fashion. I did encountered issues causing delays in closing due to communication issues with the closing department, but Mr. ** facilitated dialogues among the team and myself to move forward more fluidly. I would highly recommend doing mortgage related business with Mr. ** and FIB. Thank you.
Hi MiMi! We know refinancing your home online can be a little intimidating, but like you now know, our team makes sure you’re comfortable by providing great support and an easy, clear process. We’re glad to have been able to make your experience a 5-star one and look forward to working with you again soon!
We recently refinanced our mortgage and after calling 4 places, called Kathy ** at First Internet Bank and received the most competitive rate. Working through the process took a lot of time (as it would with any firm) but the computer system was helpful to take me through every step and highlighting any outstanding tasks. Any questions that I had were answered with a quick response to my inquiry by Kathy ** who is professional while being very friendly. The process from start to finish was great and I am saving almost $400 per month on my mortgage.
Hi Diane! We’re glad our team was able to provide a 5-star experience for you, and we hope to be able to give you that same top-notch service in the future!
My Realtor was hesitant when I wanted to use First Internet Bank, since he never heard of it, but they were easier to work with than the local bank and mortgage broker, and beat the closing estimate date by 2 weeks. Plus they saved us thousands in closing costs and had the best interest rate by far. Our Senior Loan Officer, Max **, is very friendly and easy to work with. He is a great communicator, was always accessible and quick to respond, and was on top of everything. He made the process very simple, and worry free.
A quick, easy loan process AND great customer service? Sounds like you had a great experience, Jason. Thanks for sharing!
Gary was quick to answer any questions, communicated clearly, and advocated for me throughout the process. Thank you for the quick closing and painless process. Would recommend First Internet Bank in the future.
We appreciate your recommendation, Bob! We are happy to hear you had such a good experience and we can't wait to work with you again in the future.
Chris ** at First Internet Bank made it easy to communicate, fill out paperwork, and most importantly made it easy to compare loans to determine that First Internet Bank had the best rates! I did some shopping around and decided this was the right lender to go with.
Hassle-free process AND great customer service? Sounds like you had a great experience, Matthew. Thanks for sharing!
From my initial call with lots of questions to the end was very satisfying. I got all my questions answered. Never went a long period without hearing from them. If I was missing something would get reminders. I’m extremely happy with the service
We’re glad our team was able to provide a quick mortgage process AND fast, reliable customer service. Thanks for choosing us, Rick!
Katherine and her team was fantastic. She was responsive, and made sure we had everything we needed to close on time. Our loan was approved and the house closed! Compared to other agents and banks, their bankers may delay you for very long and not be responsive. E.x. Bank of America or Key Bank.
A quick, easy loan process AND great customer service? Sounds like you had a great experience, Kevin. Thanks for sharing!
Joey ** made the mortgage application process smooth and comfortable. As a first-time homebuyer, I didn’t know what to expect. Joey communicated the process well from the very beginning and saved me from lots of mishaps and frustration. He remained responsive and insightful to the end. All parties involved, including my real estate agent and title company, finished with high praise for the work he did.
Congrats on your first home, Ariel! We are happy to hear you had such a positive experience working with us, and we appreciate the awesome review!
Our representative was the most professional mortgage expert I ever dealt with. We did a refi and a 2nd home finance and he made all the right recommendations and followed through on everything. Highly recommend for service and rates.
You got it, Ken. We love when we can provide a great customer service experience. Thanks for choosing First Internet Bank!
All phases of our mortgage refinance went smoothly. All our questions were answered promptly and there was no hint of **. This is so refreshing in today's business world. Thanks to all who made our mortgage refinance process run so smoothly. This does not happen without well trained people who want to provide excellent service.
Our team is great. They work hard so that your process can be as comfortable and smooth as possible. Thanks for the the review, Forrest, we can't wait to work with you again!
Excellent customer service with all employees. Extremely efficient, and my loan process was easy and quick. Definitely will use them again and refer them to family and friends. By the way, this is my second refinance with them!
We love when our process is so good, it creates returning customers! We are happy to hear you had such a great experience and we look forward to working with you on the next refinance!
I could not be more pleased with the highly professional service I received from my loan rep and his staff Brian **. He was very prompt and helpful in guiding me through my loan process. I have done two separate loans with him and am so glad I did. I highly recommend the bank and Brian for home loans. Very trustworthy!!
Thank you for your recommendation, Scott! It's amazing customers like you that make our process so great! We can't wait to work with you again!
Excellent customer service. Joey made the whole process easy and when I had questions he responded in a timely manner. The whole team was great! I will definitely recommend this company to anyone!
Thank you for your recommendation, Teena! Our team works hard to provide you with a great experience. We hope to work with you again soon!
This is our 5th transaction with Mike ** at First Internet Bank of Indiana (2 purchases, 2 refinances - 1 NV 1 CA, and 1 home equity). Mike and his team are professional, efficient, friendly, helpful and very responsive. FIB has a very efficient and streamlined process in place. The application process and uploading and signing documents is a breeze. We would definitely use Mike Watson at First Internet Bank of Indiana again!
We love when our customers return and continue having great experiences working with our team! Thank you for leaving a review, and we look forward to the next time we get to work with you!
The refinancing process was easy and efficient. This is the third time I have used First Internet Bank. I have used Rick ** as my agent all three times and have always received great service. Everyone who supported the process were very efficient as well. The appraiser and the notary which were sent to my home were very professional and worked around my schedule. All around received great service.
A quick and easy refinance process, along with excellent customer service? You just can’t beat it! Thanks for choosing First Internet Bank a third time, Larry!
I worked with Greg ** and couldn’t have had a more pleasant experience. He was knowledgeable, replied quickly and was there to help every step of the way. The process was easy to navigate, forms were simple to upload and signing was painless with the online process.
And best of all, you can do everything from the comfort of your own home! Thanks for the awesome review, and for choosing First Internet Bank.
FIB provides very competitive rates. I have worked with Chris ** three times now. Once for my original home mortgage back in 2018. Again early in 2020 to explore interest rates for refinancing. And finally to refinance recently. Chris has been excellent! He is professional, knowledgeable, an excellent communicator, and handled my account seamlessly. I am very impressed! Thank you for your excellent support Chris! I highly recommend Chris ** and FIB to anyone in the market for a home loan or refinance!
An easy process from start to finish AND great rates? It doesn’t get much better than that. Thank you for choosing First Internet Bank to refinance your home, William, and for the awesome review!
I have been a First Internet Bank customer for over 20 years now, and they are always good value, and their customer service is always fantastic, friendly honest and down-to-earth. I just refinanced my mortgage through them, and I got a great rate and the process was smooth sailing.
Great rates, a smooth process AND awesome support? It doesn’t get much better than that! Thank you for your 20+ years as a customer, Daniel. We look forward to be able to serve you for many more!
I am very pleased and thrilled to work with Gary and First Internet bank to cater my loan needs. My mortgage loan was always treated as an important case and not like another application. I was kept positive and informed about my status and outcome. I was given all the information I requested and that also on timely manner to make my informative decision to move forward. I highly recommend First Internet Bank and my rep Gary who went above and beyond in every way. I will be bringing my business and all my friends and family to First Internet bank to work with Gary to get their all financial needs sorted out.
That’s right, Sarabpreet. No matter where you are in the mortgage process, our team makes YOU the priority and that makes all the difference. Thanks for sharing your experience with us!
My wife and I were first time homebuyers, and so we wondered how things would go. We shopped around, but found that First Internet Bank had the best rates. First Internet Bank was great to work with during every step of the process. The staff was friendly and helpful, and we got a great interest rate, too!
Hi George! Whether you're a first-time or experienced homebuyer, our team will do whatever it takes to make sure you’re comfortable with the process. Thanks for choosing us, and congrats on your new home!
I highly recommend First Internet Bank and Jeff ** for mortgage refi. Jeff answered all of my questions quickly and in detail. The whole process was easy and efficient. The rates and closing costs were less than competitors.
That’s right, Bunyamin! No matter where you are in the mortgage process, our team will always keep you in the know. Thanks for sharing!
Matching the best refinance with my needs and always reachable. They provided me multiple options and understood what I really need. I will surely refer to my friends and family about First Internet Bank.
You got it, Sandeep. Our team works hard to provide a refinance experience that fits your mortgage goals. Thanks for sharing your awesome experience with us!
I would like to personally thank my loan advisor. Steve ** was a breeze to work with especially with all the instruction given to myself and the private seller. Making loan applications and finalizing the sale the easiest I’ve ever experienced. I also want to thank Chris ** for helping with setting up my online account and bill pay. I so appreciate working with such caring individuals that went above and beyond. Many blessings First Internet Bank.
Our team truly cares about your loan experience, that’s why we make sure to not only get you the best rates and customer service, but also a smooth process. Thank YOU, Neomia, for choosing First Internet Bank for your RV loan!
My family is very grateful for all the work done by Agent Scott. He was very kind and always available to help us. Every question was answered and the whole process flowed in a simple and satisfactory way. Thank you very much for all the support.
Our team’s got your back no matter what, Jenrry! Thanks for sharing your mortgage experience with us!
Michelle ** was absolutely fabulous. Again. This is at least the 3rd time I refinanced with First Internet and Michelle. She makes the process very smooth and transparent. I have recommended many people to Michelle and would highly recommend her and the First Internet process.
You got it. Whether it’s your first refinance experience or fifth, our team will do whatever it takes to make sure you’re comfortable with the process. Thanks for choosing us a third time, David!
Nikko kept our best interests in mind from the very beginning. He moved very quickly to secure a great rate for us. Throughout the process he was friendly, professional, informative and communicative. I will definitely recommend him to friends and family.
A quick, easy mortgage process is our goal every time! Thanks for the recommendation, Munir!
Quickest and easiest refinance I have ever done. Derek ** was always available, always patient, and kept me informed throughout the process. I would not hesitate to use them again or recommend to anyone.
Quick AND easy? Just how we like it! Thanks for sharing your experience with us, Gregg.
Super, Excellent job by Joey. Always available to answer my concerns. Certainly recommend to my friends and family members. Remained with me with all the work and tried to make the closing as simple as possible. Certainly recommended.
We love it when our mortgage process and team makes your experience an easy, 5-star one. Thanks for the recommendation!
This was by far easier than I had ever expected. Great communication and NO HIDDEN ANYTHING!!!! From start to finish this was handled with class and integrity. I would recommend that anyone looking for a refinance partner to contact Chris with FIB.
A quick, easy refinance process and no surprises? You just can’t beat it! Thanks for the recommendation, Jonathan.
The speed with which they moved helped me lock in the lowest refinance rate. No one can believe the rate I got! Everyone I dealt with was professional and they let me know exactly what was needed and when. I have refinanced with them twice and things went even smoother this time. I mean no hiccups. Closing was easy and no surprises. From inquiry to close was barely a month.
Quick process? Great rates? Exceptional customer service? It doesn’t get much better than that. Thanks for choosing us to refinance your home a second time, Nenette!
We have used Scott ** of First Internet Bank for two home loans now and could not have had a better experience. Scott was very knowledgeable and communicative, and our loan process was completed very smoothly.
We love it when our team delivers such a great mortgage experience, you choose us again! We appreciate you, and your business.
Our son referred us to Derek ** with First Internet Bank. At first I was skeptical refinancing my loan online and not locally. Derek immediately changed my position! He was very professional and attentive. Derek would respond quickly and answer any questions I had. I even had an issue with my local bank and Derek took it upon himself to look into solutions for me. I will definitely recommend his services to my friends and family!
We know that until you experience how much better refinancing your home online can be, it might seem a bit intimidating. That’s one more reason why our team works hard to provide as much, or as little, support as you need – so you’re comfortable with the process. Thanks for the recommendation, Mario!
Working with First Internet Bank, and Ray **, was a wonderful experience during my home mortgage refinance. Ray was very helpful and the process with First Internet Bank is smooth and easy to navigate.
A quick, smooth mortgage process AND great customer service is just what we like to hear! Thanks for sharing, Jason!
First Internet Bank earned my business through competitive terms, patience, and open and honest communication. I shopped 2 other lenders for my refi and First Internet Bank was easily the best of the bunch based on the information above. They have a silly name but they are a top company.
Excellent communication and even better rates are just two of the benefits of choosing us, Berkeley. Thanks for sharing!
We had a great experience with Gary ** at 1st Internet Bank. He was timely and Professional, and we were very pleased with the level of service we received. We needed a company that was well positioned in an online format, and this company fit the bill. Thanks!
We love it when our mortgage process and customer service makes your experience a 5-star one. Thanks for sharing it with us, Nathan!
Working with Greg and his team at First Internet Bank has always been an enjoyable experience. This was my second time working with Greg and I would totally recommend him to everybody out there. They also have the best rates in the country! :)
Great rates AND excellent customer service? It really doesn’t get much better than that. Thanks for choosing us…we look forward to serving you again!
First Internet Bank/ Loan Officer Greg **. Excellent experience working with Greg and his entire Team. Highly responsive team and loan closing in a record time. Entire loan process is done online in a very efficient and streamlined fashion.
That’s right, Mohamed! Our team works hard to make your loan process fast – and easy. We hope to be able to help you again in the future!
House Refinance. Jessica and team were very responsive, answered questions right away. The overall process was fast and smooth. The website portal was easy to use and not difficult to provide documentation needed.
A quick, easy loan process AND great customer service? Sounds like you had a great experience, Nazareth. Thanks for sharing!
Mortgage Refinance Loan. First Internet Bank and Gary ** made this experience very easy. Gary was very professional, handled details promptly, provided forms online, and had great communications. This was particularly important during the COVID-19 times.
You got it, William! We understand first-hand how daunting the loan process can be. That’s why we make sure you’re always in the know, so life can be a little simpler in times like these. Thanks for sharing!
My wife and I we very pleased working with Destiny. She was very professional, knowledgeable, and communicated promptly to email and phone contacts. We trusted her, and we feel very good about the experience.
Hi Steve! We’re glad our team was able to help make your mortgage experience an easy and comfortable one. We hope to be able to work with you again in the future!
Successful Refinancing. Our mortgage officer was always available when we had questions or needed an explanation of the process, and kept everything moving smoothly. First Internet did a great job of controlling the other closing costs to the transaction and making it as seamless and convenient for us as possible.
David, we appreciate the kind words! We always try to make the process quick and easy – and if we can save you money at closing, all the better! Thanks for your business - we hope to serve you again!
Closing Out IRA CDs. I purchased 2 separate IRA Certificates of Deposit in February of 2017 from First Internet Bank of Indiana. Both IRA CDs have a maturity date of February 6, 2021, and pay 2.20% annual interest. The accounts were made opened online with checks sent by mail. On February 26, 2020, I received a letter (sent by email) stating that they would no longer offer IRA Certificates of Deposit and that the funds from current CDs could be transferred or withdrawn without early withdrawal penalty.
The letter then stated that on October 1, 2020, all CDs would be closed and a check with accumulated interest would be sent to me. They would not honor the term of the IRA CD and pay no additional interest or penalty for early termination. On March 10,2020. I spoke with Charles Gearhart, Vice President of Relationship Banking, and he confirmed that the bank would not honor the term of the CDs and he stated that "the agreement" provided that the bank could change or amend the agreement at any time.
Thank you for taking the time to provide your feedback. We understand that the decision to no longer offer IRA products may cause some inconvenience; however, it was made with our customers’ best interests in mind.
Given the complexities of these accounts, our IRA customers’ financial goals are better served by financial institutions that specialize in this product. First Internet Bank’s priority is to provide ample time for you to determine the best options moving forward and to assist in helping make the transition as simple as possible. There’s no tax penalty; once you select a new qualified IRA plan, you’ll have 60-days to complete the process. Our Relationship Bankers may be reached by visiting firstib.com or calling 1-888-873-3424. We appreciate the opportunity to have served your IRA account.
Very professional, always received a response in a timely manner, best of all loan closed on time! We will definitely recommend your services to anyone looking for a mortgage. The whole process went very smoothly.
Perry, we pride ourselves on getting our customers to closing in a timely manner. Thanks for the recommendation and for taking a few moments to share your experience!
Considering how busy most mortgage outfits are these days Chris was very responsive and detailed replying to all my questions and need of explanation to certain process steps. He took his personal time to respond to my inquires without hesitation. Chris should be considered a valued resource to FIB as my experience with other mortgage companies was not as responsive which made my decision to stay with FIB solid. FIB Mortgage Process could you some fine tuning but I would recommend to others based on my experience with Chris.
Joseph, thanks for sticking with us! We’re proud of our Loan Officers and the dedication they display every day. Glad you had such a great experience!
Mike was very knowledgeable and easy to work with. His processor Melissa was always available and on top of everything, I would recommend First IB and Mike to our friends. This is not the first loan my wife and I have with First IB.
Thanks for being a repeat customer; we do our best to make every transaction easy. Appreciate the recommendation, James!
Jessica is wonderful to work with. She is proactive in her communication, straightforward with the list of do's, very professional, and courteous and friendly. Jessica makes it easy to do business and exceeds any expectations related to refinancing my mortgage. I greatly appreciate everything she does.
Exceeding expectations is our goal. Thanks for taking the time to write, Larry – and for the recommendation!
I had a great experience working with First Internet bank which was also recommended to me by my relative. I did 2 refinance transactions with them and I could say it went smoothly. Great attention from the team to get both transactions completed and to get me the best rate possible.
When it comes to refinancing, our fully online, branchless bank means less overhead for us – and better rates for you! We're glad to hear that your experience on both loans was smooth and fast.
Compared to other bank accounts, these guys will make you sign your life away signing document after document. I was attracted to this bank due to their high savings interest rates for businesses, but once the bank account is open you will find that you cannot ACH into the account without signing "more" documents. Then that process takes numerous emails back and forth. I finally gave up because I started to worry about if this was a sign for the future and the continued difficulty I would have with them.
If it is this difficult to create an account and actually fund it, I can't even imagine in the future once I have money in there what sort of problems I might encounter actually trying to get my money out. So this process started making me nervous, as my gut was telling me to RUN. Finally, I told them to cancel the account (mind you I have never even funded it yet), and now they are requiring me to sign more documents just to shut it down. They say they are an "Internet" bank, but I have had far better online experiences with true internet banks link Marcus, Capital One, US Bank, and Chase.
Brian, we understand that the process may seem lengthy. The documentation requested from new account holders is to ensure the utmost security and protection of your finances. However, we’re always looking for ways to improve our processes to create a more efficient banking experience. We appreciate your feedback. While we regret that we won’t have the opportunity to manage your business account now, we hope you’ll once again consider us in the future.
First Internet Bank did a great job with my refi! They beat my current mortgage holder's interest rate and fees. Explanations of everything were very much appreciated & easy to understand. It was a fast and painless process. Just wish they would be servicing my mortgage.
We’re glad you had such a seamless refinance process with us! Our branchless bank system allows our team to give you the best rates possible along with lower fees. Thanks for the awesome review Elizabeth, and for choosing First Internet Bank!
Derek made the process as easy as possible. Have done maybe 12 loans in the past, and none were this easy. Derek informed us of all processes and who would be next. Great Job. Will use again. Already recommended twice.Thanks. Ben and Karen.
Ben and Karen, thanks for the recommendations! We’re glad that Derek made the process easy and smooth for you. We look forward to serving you again whenever you need us!
Stay as safe far away from this ripoff bank as you can. The interest rate won’t make up for all the fees they will kill you with. They charge you $5 for every bank transfer out of your account. Most accounts won’t even make that back in interest over a year. Instead of denying a transfer if you don’t have sufficient funds for that transfer, they charge you $30, then advise you that there are sufficient funds. This bank is a total ripoff. Stay away. You have been warned!!!
Shaun, we’d appreciate the opportunity to discuss your comments; however, to protect your privacy, we’ll contact you privately at the contact information we have on file for you. If you would like to reach us directly, please call us at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking.
Working with Grant was a pleasurable experience, particularly because the document review and underwriting was more complex than the typical loan. Grant understood my requirements and worked to be proactive in ensuring the loan would close just in time to keep the rate lock. Overall a positive experience.
James, thanks for taking the time to write a review. Whether mortgage loans are simple – or more complex like yours – our goal is always to provide an on-time closing. We hope to serve you again wherever you may need us!
Where can I start but this would be the second job review for Destiny, First I would like to say that she did an excellent job. When I had some questions she would get right back to me and helped me in a very professional manner. Without her I do not believe that I would of made it through all of the paper work that was/is required. She also assisted in following through in the contacts that I needed to complete the First Internet Bank of Indiana Loan, If she worked for me I would have to give her a raise and a promotion. She is very knowledgeable, a rare find in today's work force..
We loved hearing from you again, Kendall! We’re glad Destiny did such an excellent job… that is always our goal. Thanks again for the kind words and for your business!
Grant was great to work with throughout the refinancing process. He was very timely in answering questions. He was also professional in phone, email correspondence. I would recommend First Internet Bank for competitive rates and service.
Laurie, thanks for the great review! A quick and easy refinance process is our aim every time! Thanks for the recommendation and for choosing First Internet Bank!
Banking specialists such as Destiny ** are the reason I continue to bank with FirstIB. Greatly appreciated her knowledge and attention to detail, genuine care and concern for me as a customer, helpful attitude, and commitment throughout the mortgage process. Thank you!
Thank you for the glowing review and for being a loyal customer, Tim! Our team’s goal is to put you first and to make the mortgage process as easy as possible. We look forward to serving you again!
Great Experience. The whole team is extremely attentive which is paramount to me. There wasn't a time that I had to wait to get a response to my myriad of questions. Work with them if you have the option.
Abdul, thank you for taking the time to tell us about your experience! We know that any banking process can be stressful; that’s why our team works to ease your worries by being there whenever you need us. We appreciate you and your business!
Derek ** did an excellent job to get my home mortgage refinanced quickly and smoothly. He gave me time to wait for the lowest rate on market, notified me and locked it for me. I got a very good rate to lower my total interest. Thanks a lot!
Thank YOU, Ping, for sharing your experience! Our team works hard to get you the best rate possible while providing a hassle-free process. We hope you’ll consider us for any future mortgage or banking needs.
I used First Internet Bank to refinance my first condo. I was looking to buy a bigger place so I gave them another try. Right off the bat, they gave me very competitive rates, the lowest of the three lenders I obtained pre-qualifications from. I had the opportunity to work with Brian and he was excellent in providing service from beginning to the end. There were so many things I did not understand during the process and he took the time to explain everything to me through the pre-qualification and pre-approval processes.
When I finally found my dream home, the seller required that I cross-qualified with their lender which I did. The lender then tried to win my business by offering several discounts. Ultimately, I still ended up working with First Internet Bank because they put their best foot forward and even without negotiating with them, my costs were thousands of dollars lower than the seller's lender.
Once we started the process to close, it was very smooth. Initially, we had regular calls. Brian was very responsive and always returned my calls promptly anytime we didn't connect on the first try. Even though he was on eastern time and I was on pacific time, I didn't realize the difference. We initially set our closing date for 30 days. Because of the speed at which Brian and his team worked, we moved it up to 28 days. And without fail, Brian and his team delivered on getting me the loan on time. My home buying experience was somewhat stressful but I can say it was not because of my loan. I was always comfortable with where we were and very happy with how I was treated by Brian and First Internet Bank. I'll gladly use them again anytime I have to purchase or refinance my home.
We’re happy that you found the home of your dreams! Buying a home can be stressful, that’s why we try to make the process as smooth as possible. We look forward to providing you with great rates and quality service whenever you’re ready. Thanks for the great review, Leslie!
Recently, I completed a refi with FIB. The process was fast and everything proceeded without issue thanks to Matt and Jessica. Customer service at this bank is excellent as everyone responds quickly to questions and works hard to insure a positive outcome.
Joe, we always appreciate feedback about our customer service – especially with great comments like yours! Thank you for taking the time to share your review and we hope you'll consider us for your next mortgage or banking need.
Mortgage loan. Nikko and the rest of your staff are wonderful to work with. They are very professional, knowledgeable, courteous, timely and helpful. I felt comfortable knowing they were the ones working through the process. Thanks Nikko and Team!!!
Thanks for the compliment, Richard! Making customers like you comfortable throughout the process is something we strive to do with every loan. We appreciate your business and will be here to serve you whenever you need us.
We recently used First Internet Bank to re-fi our home. Our loan officer was Nikko **. It was truly the least stressful experience we have ever encountered. Nikko was helpful without being pushy. He gave us information on all the options we asked about with lightning speed. He was calm , courteous, asked the appropriate questions, and helped smooth the way throughout the entire transaction. We couldn't be happier with how things went. Nikko is the epitome of good stewardship. We wouldn't hesitate to recommend Nikko ** and First Internet's services to our friends. Thank you again for a swift, professional, and painless experience. Cordially, Cynthia **
Cindy, thank YOU! We were happy to provide your “swift, professional and painless” refinance experience…we want to make every step as stress-free as possible for customers like you. We appreciate your business, and the kind words!
We were well guided with expertise, throughout the process, which was new to us. Patience and perseverance were appreciated by us as we progressed from theoretical discussion about next steps, all the way through to onsite closing.
We’re glad your first-time experience was so positive. Our aim is to make every loan process smooth and transparent. Thanks for sharing your review, David!
I just finished my refinancing process and Brian ** was my loan officer. During the whole process Brian was being clear about every step and replied to my emails very quickly. Highly recommend him and First Internet Bank.
We’re glad to hear that the process went so smoothly. We always try to provide the clarity and quick response that we know are important to our customers. Yunhang, thank you for taking the time to let us know how we did!
Having gone through mortgage closings four times over the years, I can say without a doubt that you provide a superior experience compared to what I have seen elsewhere. You offered a great combination of responsive and knowledgeable team, technology to zero in on the right documents needed, and proactive engagement to get us the best available rate lock. I appreciate it!
Stephen, thank you so much for taking the time to share. We’re happy you had a superior loan experience – it’s what we aim for with every mortgage. We appreciate your business, and will be ready when you need our services again!
I had a great experience with First Internet Bank, Jacob was amazing and always got back to me in a timely manner with questions. He made the process easy to get through and offered support whenever needed. Would recommend him for anyone looking for great customer service and someone who is real with this customers. Goes above and beyond!
Thank you for the kind words, Laura! We always strive to make the loan process as easy as possible and we're thrilled to hear your feedback. We hope you'll consider us for your next mortgage or banking need.
The loan process went very smoothly and I was kept informed of the status of my load throughout. I liked the system they have to gather loan documents, get it through underwriting, and get it to closing. I would recommend them again for any refinance and think they have some of the best rates out there.
Thanks for sharing your experience, Kevin! We know that interest rates are important, but customer service is what keeps customers like you coming back. We appreciate your business and look forward to serving you again!
After a lot of paperwork and multiple documents sent back and forth, I finally opened up a Business Savings Account a year ago with First Internet Bank and funded the account consistently every month with normal deposit amounts ($10k per month). Last week I received an email from Michele ** - Deposit Operations Specialist from FIB, who stated they were closing my account because of "Know Your Customer" standards.
"All Financial institutions are required by federal and state regulations to follow Know Your Customer standards, monitor and understand ongoing customer activity. Therefore periodic reviews are conducted on all accounts. In a recent review of the account activity, we have made the decision to exit the banking relationship."
I asked her to give me a call to discuss or email me with an actual specific reason but she emailed back and started again the decision had been made and there was nothing to discuss and just copy/pasted the previous blanket corporate statement. I looked up Know You Standards and it's to prevent money laundering and criminal activities!!
I immediately emailed Michele back to try and discuss and to explain to her I have been with the same employer (high profile company) for over 10 years and she could check my employment record but she just ignored my communications. Absolutely terrible customer service and a big warning for anybody else considering going to all the trouble of opening a business savings account with this shady bank. Don't waste your time. Jon
Convenient account access and money movement are two of our core principles. However, for the protection of our customers, it is our practice not to discuss account specifics in public forums.
Working with First Internet Bank was a great experience for me. I had looked long and hard at different companies and options for moving my Construction loan of my new home over to a permanent mortgage and came across FIB online. When I called and talked to Max ** I knew I had found the right company. Max quickly understood my needs and carefully took the time to explain all the details of how this process works and answered all of my questions without rushing to get me off of the phone. Max was great throughout the entire process and actually everyone involved was always very responsive to my emails or phone calls. Trust me when I says not all companies I spoke with had representatives that knew what I needed or took time to answer my questions unless I was willing to start the loan process. I’m thankful I found FIB, oh and their rates were the best I could find so I’m a happy camper all around. Thanks FIB!
Congratulations on your new home! We’re glad you found our customer service – and our rates – to be first-class, and the process easy. Thank you for the excellent review, Tim.
Working with First Internet Bank was a great experience. Mike ** was a pleasure to work with and kept things moving to ensure we closed on our new home as originally planned. I will be recommending their services to friends and family. Scott
Maurice, we're glad you had a great experience! Making sure you close on time is one of our top priorities. Thanks for sharing your feedback, and congratulations on your new home!
Scott ** and his team were great. Scott began by helping me choose the best mortgage for my needs. After that we fill ed out all the paperwork electronically which made it very easy. Within 6 weeks a notary was sent to our home and we sat with her for an hour to sign the final papers. That was it! It really could not have been any easier. It was a great experience and I would not hesitate to work with them again.
Michelle, thanks for sharing your experience! We strive to make the mortgage loan process as easy as possible for great customers like you. We're thrilled that you were pleased with our service and look forward to serving you again!
I used F.I.B to refinance my home. The interest rates were competitive and I particularly enjoyed working with Destiny **, loan officer. She was timely in responding to me and was happy to answer all my questions (which I had quite a few since this was my first refi). Overall, it was a positive experience and will look at using F.I.B in the future if we need another loan.
Megan, thanks for giving us the opportunity to provide your refinance loan. We love hearing about the positive experiences our first-time customers have! We appreciate your feedback and look forward to serving you in the future.
Working with First Internet Bank was convenient and easy. They had a knowledgeable staff, all paperwork was online, and the closing met at our preferred location. Rates seem to be the lowest because they don’t have to pay for a bank on every street corner. This is the future of banking in my mind.
Brent, you’ve perfectly explained the secret of our success! You’re right – without the overhead of branches, we’re able to offer lower rates and fees. Thanks for the glowing review!
I enjoyed working with Max and team. Everyone at FIB helped to make the transaction smooth. The electronic document signing and upload tool was easy. The only issue I have is with my (post) closing, and it's the responsibility of the closing agent who is not FIB, we closed two weeks ago and I have yet to receive my packet with all signed documents/disclosures.
Ian, thanks for taking the time to share your loan experience. We’re glad to hear that it was a positive one. We're sorry to hear you haven't received your packet from the closing company yet, so your loan officer will reach out to them today to see if he can assist in any way. Please let us know once you receive it.
I have worked with Mike ** in the past and he does such a great at explaining the process, timeframes and is quick to respond to question. Everyone at First Internet is super friendly and a joy to work with. I would recommend them to anyone looking for a new home loan or refinance.
Thanks Desmond! Great customer service is one of our core values so we're thrilled to read your feedback. Thanks for the kind words, and we appreciate your recommendation!
Mike was great to support my home purchase. The loan procedure was very fast, but there was a some annoying last-minute requests from the underwriter. But Mike was very helpful and responsible for my mortgage procedure.
Dahye, we appreciate that you took the time to share your feedback. We know your time is important so we always strive to make the loan process as fast and easy as possible. Enjoy your new home!
Some of the numbers were incorrect on the loan and they kept changing drastically. It was really hard to follow. My loan officer was also not easy to get in contact with at first. I think the most frustrating part was when he told me everything was done and then I needed to complete 15 more steps. There was a lot of back and forth and I didn't appreciate it.
Meghan, thank you for your feedback. We apologize that you experienced frustration during the loan process, that is definitely not our goal. Sometimes there are outside factors that can impact the numbers (appraisals are just an example) and unfortunately this was the case with your situation. Your feedback has been reviewed internally, and you are also welcome to contact our VP – Mortgage Internet Origination if you’d like to further discuss your concerns.
Joey ** worked very hard to provide the most competitive price and earn my business. He was prompt in returning all of my e-mails and phone calls. Overall, I am very satisfied with his service and my mortgage. It was clearly important to him that the complicated process of applying for a mortgage be as easy as possible for me. Additionally, he even made himself available to me on weekends when time was constricted by my closing contract.
However, there is one thing I wish he had done differently. That is that there were some questions that I asked where he just wasn't hearing me. He answered the question that he thought I was asking, but not my actual question. Although he was never rude, these times were frustrating for both of us. In the end, I had to let my question go unanswered knowing that it was not an inhibiting issue and only a matter of wanting more knowledge. Finally, and most importantly, I will say that Joey and his team, despite the few aforementioned communication failures, were able to provide me with the best mortgage and in time for closing. I would recommend him with a single caveat.
Justeen, we appreciate the kind words and we're glad you're satisfied overall. We want you to know that we do take your concerns seriously. If you still have loan-related questions, please call 1-866-742-5158 and ask for the VP - Internet Mortgage Origination and we will do our best to clarify any confusion.
Nikko has been extremely helpful throughout the loan process and was always willing to answer my questions and review all numbers with me. He has been available even after closing of the loan and I plan on doing future business with him.
Richard, thanks for taking the time to share your experience. Our goal is to make the loan process as transparent and efficient as possible. We’ll be ready when you need your next mortgage loan!
This was my third loan with First Internet Bank. It went well as usual! This time around they crushed my last interest rate by point and a half and beat competitors by hundreds at closing and Puryear!
Thanks, Duane! We love to see feedback like yours. We're happy we could serve you again, and look forward to assisting again whenever you need us.
My experience with First Internet Bank was wonderful. Chris helped tremendously in the process of buying my first home. He made this process easily understood and answered any questions I had. Highly recommend FIB & Chris!
Congratulations on your first home purchase, Danielle…we’re pleased to be a part of it! Thanks for taking the time to share your experience and we hope you'll consider us for any future mortgage or banking needs.
My second time refinancing with FIB. Loan was done quickly, documentation gathering was painless due to online uploads and docusign, would use FIB again in the future for additional refinancing or mortgage needs.
Ang, we love repeat customers – it’s the best compliment we can receive! We appreciate your business and look forward to serving you again.
I read a bunch of reviews of FIB and they seem to generally be about home loans. So, good job on home loans. But atrocious on business banking. I signed up my small business with FIB because they paid interest on checking and money market business accounts. The process was very manual including lots of back and forth by email. In short, a very un-Internet experience. Ironic given the bank name. That should have been a warning. Once I had over $100k in the bank, I went to pay some of my contractors and discovered that I had a $25k per month ACH limit. I can't live with that. So I can't live with FIB. Additionally, the whole site feels very early internet. I opened an account with Azlo. It was very smooth and fast. Their site looks great and performs well.
Sean, we’re sorry that our business account was not an ideal fit for your current needs. We’re continually seeking new ways to provide improved service and online tools for our customers. We hope we’ll have the opportunity to serve you again in the future.
This was the easiest transaction I have gone thru for a home loan. The hardest part was figuring how to get copies of the required documents into the computer as I am not overly computer savvy. It was a happy challenge.
Thanks, Rose! We appreciate your feedback. Making the mortgage process easier is always our goal! We hope you'll consider us for any future mortgage or banking needs.
In over 40 years of practicing law, and in owning 7 homes, some with multiple financings, I have dealt with many mortgage brokers and those in similar positions. Brian ** ranks right at the top as far as professionalism, knowledge and courtesy. He is hard working and stayed right on top of my file. I will look to your company in the event of future financings, and will not hesitate to recommend Brian.
Paul, thank you for the compliment! As someone with that much experience in home mortgages and refinancing, you know the value of a trusted partner in the mortgage industry. We’re glad you had a great experience with us and look forward to the opportunity to serve you again! Thanks for choosing First Internet Bank.
I had the perfect mortgage experience with Destiny. She is highly professional, kind and understanding person. I would definitely recommend her to my friends and business partners. Everyone, who had a chance to talk to her, complimented Destiny's professionalism and followup during the process. Thank you for such a wonderful service.
Ruslan, it’s hard to top your “perfect” mortgage experience with Destiny – but we’ll certainly try! Thanks so much for the kind words; we hope we’ll have the opportunity to serve you again.
I had great experience with Scott ** throughout the loan process. He made it easy for me to apply and provide needed information. He responded to all my questions promptly and accurately. I enjoyed working with him and I highly recommend him.
William, thanks for the kind words; we appreciate that you’ve taken the time to share your great experience with Scott. Please feel free to share your recommendation with friends and family – we love referrals from customers like you!
Greg and the team at First Internet Bank are exceptional at what they do. I am so blessed to be working with Greg and First Internet Bank because they went out of their way to help me reduce my monthly payments and lock in a lower interest rate. It made total business sense and I appreciate his expertise and care to extend this opportunity to me. This is my second time doing business with Greg and First Internet Bank and both times have been wonderful and easy. Thank you!
Jeannie, thanks for the glowing review! We’re glad that you’ve had TWO great experiences with First Internet Bank and Greg. We look forward to helping you again whenever you need us.
Mike ** and the mortgage loan team are always accommodating and proficient. This is my second dealing with them and they met my expectations. I was kept in the loop with the proceedings and Mike was always available to answer my questions. Hooray for the team!
Christy, thank you so much for taking the time to let us know about your great experience. We know consistent communication is key to providing a great experience, so our team makes communication a top priority. We appreciate your business and hope to serve you again for any future mortgage or banking needs.
This is my 2nd time using Max and FIB. My most recent experience was as good as the 1st time. Max made the refinance process quick and easy. He was always accessible to answer any questions or concerns. I will definitely recommend him to my friends and family for their mortgage needs.
Andre, we love repeat customers – and we’re especially pleased to hear that you received such great service from Max both times. We appreciate any referrals you send our way…and rest assured that they’ll receive the same great service!
I am extremely pleased with how everything took place out of sight, in the background, yet within easy reach. The effort on my part was minimal, and the process was seamless. All questions were answered in a timely and thorough manner. Quick and painless, and completed well in advance of the time the money will be needed. Cannot be happier with my experience, and the work done by the entire team.
Mark, we appreciate the kind words! A fast, simple mortgage process is always our goal – and yes, a painless one, too! Thanks for taking the time to share your great experience.
Overall it is a good process, and I really appreciate Mike being proactive in reaching out when rates dropped. He also locked me at the very bottom it seems. Being able to upload docs works nicely. It could be better if he had access to my actual existing loan. I was surprised when he called me that he needed me to give him my loan specifics when my loan was already with First Internet.
Kevin, thanks for taking the time to share your thoughts…and for being a repeat customer. Our goal is to make every mortgage loan transaction as smooth as possible and continually look for ways we can improve. Your input is important to us and will help us make the process even better the next time!
Awesome experience with our recent Home Refinance. Could not have been easier or more streamlined experience. Scott was great as always, as well as the rest of the team. Great rate, easy transaction, very efficient - we couldn't be happier. I would recommend First Internet Bank to anyone looking to refinance.
We’re pleased that your refinancing process exceeded your expectations, Patrick. Your referrals mean a lot to us, and you can be sure that we’ll take the same care with their loans as we did with yours!
I was applying for a mortgage loan with another bank. They were very difficult to deal with because I felt like I wasn't getting any response to the standing of my loan. A friend referred me to Scott ** and I felt comfortable with him with my initial interaction. He constantly kept in contact with me which I truly appreciated. It was definitely a smooth process.
Katherine, please thank your friend for us – we love referrals! Most importantly, thank you for your business. We appreciate that you took the time to let us know how working with First Internet Bank exceeded your expectations.
This is our 3rd time working with FIB and Chris ** and it has always been a 5 plus Star experience. He is the Best at what he does! Super sharp, always honest, gets things done, and is always there if you need him. Seriously would not use anyone else! Keep up the Great work Chris and FIB!
Erik, thanks for being a loyal customer – we’re especially happy to hear that your experience with Chris has been top-notch! Our team will continue to work hard to make the process easy for folks like you. Hope to have the opportunity to serve you again in the future!
I worked with Rick ** and Melissa **. I did my original mortgage with them and they are always available and attentive. Once rates dropped I decided to refinance with them and the whole thing went so smooth. I highly recommend this team.
Thanks for the great review, Andrew! We’re always pleased to hear about purchase – and refinance – transactions that exceed expectations! We’ll be sure to take care of any referrals you send our way.
When I found First Internet Bank in November of 2015 while also house shopping I thought this can't be real, so I jumped in headfirst with lots of emails and phone calls all answered cheerfully, quickly and professionally. This is my third transaction with Mike **, each time I do this it feels like a call to the guy down the block who knows his stuff. I highly recommend First Internet Bank and Michael **. Thank you. Thank you!
Glenn, we’re always happy to hear from repeat customers. Your continued business is the highest compliment we could receive. You can be sure that we’ll work hard to make your next loan transaction as smooth as the rest!
The entire process was easy to navigate through and Mike was always there to respond promptly on questions and status. A great experience and quick process. Very competitive terms compared to others in the market. I would recommend First Internet Bank to others.
Thanks, Paul! We work hard to provide the best possible customer experience on every mortgage loan along with great rates. We look forward to having the opportunity to serve you – or your referrals – in the future!
The entire team at First Internet Bank was great. Scott, my loan officer, answered all of my questions promptly and regularly responded outside normal business hours to ensure my loan kept moving. We closed on time and could’ve even closed early if our seller was ready. I’d definitely use First Internet Bank again in the future!
Timothy, a great review always makes our day a little brighter! Timely communication and a simple, fast closing is important to all of our homebuyers – and it’s every bit as important to us. We look forward to serving you again!
Chris ** was amazing with his patience and determination to get me the best rate and mortgage program that was the greatest fit for my needs. He was great with communication and helped me with every single question that I had (over 100 questions). Thank you for everything!
Mona, we think it’s important to take the guesswork out of the mortgage process so we're happy to answer your questions! Thank YOU for your business, and for taking the time to let us know about your experience.
Kathy and her team were very responsive throughout the entire closing process. We were able to close early which saved us additional money renting. We have already told many friends and colleagues about our experience and will use First Internet Bank of Indiana again.
Darin, thanks for taking time to share your experience! We’re thrilled we were able to save you money. Thanks so much for your business, and for your referrals! We look forward to serving you again for any mortgage or banking needs. Welcome to the First Internet Bank family!
Very helpful with all aspects of the loan. Destiny made sure that all part were completed in time. The process was very smooth, I was a little nervous to use an online bank at first but would recommend it to friends.