First Internet Bank
About First Internet Bank
First Internet Bank (NMLS #424182) is an online-based financial institution that offers a variety of loan programs to fit borrowers’ needs. You can get a fixed or adjustable rate, and it has more loan types than many lenders offer. Options include conforming conventional loans, jumbo loans, FHA loans, VA loans, construction loans and home equity loans. You can apply on its website.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Online application process
- Available in all 50 states
- Offers a wide variety of loan products
- Loan officers are available via phone and chat
- Requires a 620 credit score for FHA and VA loans
- No in-person branches
First Internet Bank is a full-service online bank with home financing products for many different needs. If you prefer a digital-first experience, it may be a good option. However, its lending requirements are stricter than average, and you’ll need to apply for preapproval to see rate options for some of its offerings.
First Internet Bank Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,211,805 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Joey was above and beyond helpful with the whole contract. Always nice and very pleasant. I'd get very excited about things and just his being so pleasant and very punctual would calm me down. I bought my mom's house and was buying my sisters out which was very nervewracking in itself and his being on top of the whole process was calming. I couldn't have had a better person to go through this with. I am thankful.
Hi Lisa, we love it when we exceed your expectations in every way. Thanks for sharing!
Just completed my third loan with First IB! The team is attentive, expedient, trustworthy, personable, knowledgeable. It was an straightforward and easy process. I found out about First IB through a well-respected and well-known financial blogger and would recommend First IB without hesitation.
Sounds like you had a great experience with us, Marisa! We appreciate the 5-star review and thanks for choosing First Internet Bank a third time!
First Internet Bank was easy to work with and explained things very well. The whole process of buying a home is confusing and intimidating but they helped ease the tension. The online portal also makes it very easy to provide all documents needed.
That’s right, Andrew! Buying a home can be difficult – we get it. That’s why our team makes sure you’re comfortable with the mortgage process. Congrats on your new home!
I worked with this company to finance my first house. Ashley was very knowledgeable and helped make sure my loan was comfortable for me. Ashley explained my loan options to me. This was a great experience to work with this company. If you are need of a finance for a house please work with First Internet Bank!!
That’s right, London! Buying a home can be difficult – we get it. That’s why our team makes sure you’re comfortable with the mortgage process. We’re glad our team was able to help make your mortgage experience a 5-star one and congrats on your new home!
All of my requests were met with pleasant urgency and patient explanation of details and context. For such an attractive loan product, the process was incredibly smooth and painless. The interest rate was very competitive and avoiding PMI was great financially, as well as avoiding disappointing complications that can kill an otherwise great deal.
We’re glad our team was able to provide a smooth mortgage process AND fast, reliable customer service. Thanks for choosing us, Jamey!
We had a great experience with our loan from start to finish. Our questions were answered, all documents requested were clearly spelled out. The team we worked with was timely, professional and kind. We highly recommend this company! My wife and I are very happy customers!
That’s right. A simple, smooth refinance process is our goal every time. Thanks for sharing, Orlando!
This process with First Internet was amazing, very responsive helpful staff. I worked with Bertie **, she was so kind and treated me like someone she genuinely cared about. I would recommend her to anyone looking for a good loan.
That’s right, Alyssa. No matter where you are in the mortgage process, our team makes YOU the priority and that makes all the difference. Thanks for sharing your experience with us!
Good that I just try to apply for the personal loan so I have a good experience with you guys. So can I try to apply for my personal loan, please I have a call when you guys but you close already. I put my new debit card in there for charge.
Hi Luis, thanks for reaching out. Please contact our relationship bankers at email@example.com or 1-888-873-3424 and they would be happy to assist you.
We were in a situation where the sellers needed a quick closing. Derek ** managed the entire process from initial inquiries through closing in under 30 days with excellent service and communications. Pricing was on point (less than the industry average) and the process was flawless.
Great rates AND a fast closing? It really doesn’t get much better than that. Thanks for choosing us, Alex!
Brian stayed on top of everything the entire process. He was patient with me, even when I was not, and very helpful with detailed explanation of all the things I didn't understand. I've already bragged to several different people that he really helped smooth the whole stressful process out for me. Thanks again Brian and your whole team for getting me and my family through everything.
Hi Jesy, we’re glad our team was able to provide a smooth mortgage process AND excellent customer service. Thanks for choosing us and we hope to be able to work with you again in the future!
Katherine is really helpful and supportive. It has been a pleasure to work with her and her entire team including Katie. First Internet Bank is so lucky to have a person like Katherine **. I will certainly recommend your services to anyone I know who needs a mortgage. Thank you once again!
Our team IS awesome, but not as great as customers like you! Thanks for the review, Sahil!
From the very first contact, information seemed to flow covering the majority of my questions. My emails and phone calls were addressed right away. Everything that I was told was very accurate and truthful. This was the fastest I have ever closed! I would not hesitate to use or recommend First Internet Bank!
A smooth mortgage process with great rates, along with excellent customer service? You just can’t beat it! Thanks for the recommendation, David. We appreciate the review, and look forward to working with you again!
All of my interactions with my lending manager were clear, concise, accommodating, and informative. The loan product I received was beyond my expectations. I had a unique experience where I had to be out of the country during closing. All of the communications were handled with professionalism and flexibility along the journey. Thanks!
Hi Ellen! We love it when we exceed your expectations in every way. Thanks for sharing!
Honestly it was 100% Jessica ** that made me ultimately pick this company. I had three companies I was deciding on and my experience with her and the way she handles things is hands down the best I could of asked for. I am very pleased with my experience. I couldn't thank her enough.
You got it, Jessica. We love when we can provide a great customer service experience. Thanks for choosing First Internet Bank!
Partnered with FIB and Scott ** to purchase my first home. Was an extremely efficient process from initial request through closing. The FIB team was helpful in quickly answering questions (which I had quite a few). I strongly recommend FIB, and specifically Scott, for your next mortgage.
Hi Ross, we’re glad our team was able to provide a 5-star experience for you, and we hope to be able to give you that same top-notch service in the future!
Ray was awesome in assisting us with our refinance. We were able to shave nearly 2 points off our mortgage AND convert to a 15-year loan. We cannot be more thrilled with Ray and his help during this process.
Whether it’s your first loan or fifth, our team works hard to get you the best rates while providing the support you need along the way. Thanks for choosing us for your refinance, Kenith!
It was great experience working with First Internet Bank for our home mortgage, we got best rates, service by Joye ** was excellent, fast, honest and very helpful. FYI It was also our second time using the First Internet Bank.
We love it when you’ve had such a great experience, you can’t help but choose us again. Thank YOU, Swetha, for the awesome review!
Joey ** was the best representative I have ever had the pleasure of dealing with in my life, and I am 77. He was respectful, fast, courteous, and HONEST, and extremely knowledgeable. I would recommend him and his bank to anyone who is looking for a mortgage, a refinance, or a reverse mortgage (or whatever else he might be able to help you with).
We love when our team and refinance process not only meet but exceed your expectations. We appreciate you, George, and your business!
Rick ** at First Internet Bank made it easy to communicate, fill out paperwork, and most importantly made it easy to compare loans to determine that First Internet Bank had the best rates! Will use them again and refer them to family and friends. By the way, this is my second refinance with them!
We love it when you’ve had such a great experience, you can’t help but choose us again. Thank you, Rama, for the awesome review!
Very positive experience obtaining a mortgage through First Internet Bank. Great employees, smooth process, great rates. Ryan S. and Melissa Z. were excellent. I recommend First Internet Bank, will consider them again.
A smooth mortgage process with great rates, along with excellent customer service? You just can’t beat it! Thanks for the recommendation, Adam. We appreciate the review, and look forward to working with you again!
FIB and my loan officer, Greg **, were highly professional and efficient. They executed my transaction flawlessly. They were clear and detailed and delivered exactly what they marketed. I received positive reviews of them from all transaction stakeholders.
Hi Christopher- we’re so happy to read about your mortgage experience with us and look forward to being there for you in the future!
Joey did a great job in starting, working through and completing my refi loan with First Internet Bank. We got the entire process completed in about 5 weeks. Joey was always right on the spot if any problems or situations I couldn't handle came up. I would recommend Joey to anyone for handing a refi loan! JJC
We love when our team and refinance process not only meet but exceed your expectations. We appreciate you, John, and your business!
Joey was fantastic throughout the whole home buying process. Being first time home buyers, we had no clue what we are doing. Joey kept communication with us and our realtor consistent and welcoming. He ALWAYS got back to us and most importantly, kept the ball moving till we got the loan. Hats off to you and your team at First Internet Bank.
We love it when our mortgage process and customer service makes your experience a 5-star one. Thanks for sharing your experience with us, William!
First Internet, the loan officer was clear and transparent about the loan process, was responsive with my questions. At every step from document uploads I needed to provide they were there to guide me and what was required. Rene
We know how stressful the loan process can be, that’s why our team works hard to provide as much – or as little – support as you need. We hope to get the chance to work with you again in the future, Rene!
I have worked with Derek and his team 3 times - original home purchase, refi and HELOC. Always professional, timely, courteous, accurate and just way above board!! You can tell Derek and his team really care about customer service and they strive to and actually make it a reality. I always feel valued as a customer and well cared for.
Gary We appreciate the review. Sounds like you had a great experience with us - thanks for choosing First Internet Bank a third time!
We were on a tighter timeline to close our new home purchase sooner than the standard timeframe. We select First Internet Bank because they offered the best interest to us. But our loan process was even more pleasant. The loan officer and the loan processor were very quick with their work and explained things properly to us and answered our questions promptly. They made it happen well within our timelines despite holidays being in-between. Very pleased with the quality of service we received from First Internet Bank.
We love when our team and loan process not only meet but exceed your expectations. We appreciate you, Ashish, and your business!
Thank you so much Ashley ** at First Internet Bank! We really appreciate all your assistance and effort! I can't thank Ashley enough for all she did for us! Ashley and her team were amazing! She was very professional, available whenever we needed her. She guided us until the very end. I highly recommend Ashley to anyone who’s looking to buy or refi a house!!! First Internet Bank is by far the best out there!!!
That’s right, Van. No matter where you are in the refinance process, our team makes YOU the priority and that makes all the difference. Thanks for sharing your experience with us!
Nikko at First Internet Bank was great and responsive throughout the whole process. There’s not anything I was guessing about through the whole process and communication was always quick. Would no doubt use him again, and had no problems with FIB. Everyone from Nikko to loan processor to closing specialist were very easy to work with and very kind. No regrets with going with them.
You got it, Kyle. No surprises is always the best surprise! We’re glad our team was able to help make your mortgage experience a 5-star one and look forward to working with you again in the future.
First Internet Bank gave us the best rates out of 8 different companies me and my wife talked with. At first we thought it was too good to be true but in the end we were able to get a 2.375% Interest rate on a 30 year term. No other company would come even close. I was extremely impressed with how efficient the process was with no hidden fees!
Simple process? Great rates? Sounds like you had a great refinancing experience, Tariq. Thanks for sharing!
First Internet Bank (FIB) was great! My loan officer Gary ** was friendly, very knowledgeable and explained everything in detail. I first spoke to him on 10/27/2021 and closed on my refi loan on 12/13/2021 (47 days later!!). Gary & FIB were fast and efficient unlike my NewRez my mortgage holder at the time. I had been working with NewRez on a refi application and almost a year later they could not bring me to closing which is why I ended up applying with FIB. I highly recommend First Internet Bank!
Hi Carmen, we’re glad our team was able to provide a smooth mortgage process AND fast, reliable customer service. Thanks for choosing us!
First Internet Bank Company Information
- Company Name:
- First Internet Bank
- Company Type:
- Ticker Symbol:
- Year Founded:
- 8701 E 116th Street
- Postal Code:
- United States