First Internet Bank Reviews

I have worked with Derek and his team 3 times - original home purchase, refi and HELOC. Always professional, timely, courteous, accurate and just way above board!! You can tell Derek and his team really care about customer service and they strive to and actually make it a reality. I always feel valued as a customer and well cared for.

We were on a tighter timeline to close our new home purchase sooner than the standard timeframe. We select First Internet Bank because they offered the best interest to us. But our loan process was even more pleasant. The loan officer and the loan processor were very quick with their work and explained things properly to us and answered our questions promptly. They made it happen well within our timelines despite holidays being in-between. Very pleased with the quality of service we received from First Internet Bank.

Thank you so much Ashley ** at First Internet Bank! We really appreciate all your assistance and effort! I can't thank Ashley enough for all she did for us! Ashley and her team were amazing! She was very professional, available whenever we needed her. She guided us until the very end. I highly recommend Ashley to anyone who’s looking to buy or refi a house!!! First Internet Bank is by far the best out there!!!

Nikko at First Internet Bank was great and responsive throughout the whole process. There’s not anything I was guessing about through the whole process and communication was always quick. Would no doubt use him again, and had no problems with FIB. Everyone from Nikko to loan processor to closing specialist were very easy to work with and very kind. No regrets with going with them.

First Internet Bank gave us the best rates out of 8 different companies me and my wife talked with. At first we thought it was too good to be true but in the end we were able to get a 2.375% Interest rate on a 30 year term. No other company would come even close. I was extremely impressed with how efficient the process was with no hidden fees!

First Internet Bank (FIB) was great! My loan officer Gary ** was friendly, very knowledgeable and explained everything in detail. I first spoke to him on 10/27/2021 and closed on my refi loan on 12/13/2021 (47 days later!!). Gary & FIB were fast and efficient unlike my NewRez my mortgage holder at the time. I had been working with NewRez on a refi application and almost a year later they could not bring me to closing which is why I ended up applying with FIB. I highly recommend First Internet Bank!

First Internet handled everything. They didn't pass me around to other companies with different expectations and patterns of communication. Their site was very easy to use. They fulfilled all of the promises and were very pleasant to work with.

Jeff ** was incredibly knowledgeable and transparent. I couldn't have asked for better service. I would recommend him to anyone and hope to have the pleasure of working with him in the future. In addition Jacob ** was also very transparent and went out of the way to help me understand everything during the underwriting process. I was lucky to have an excellent team.

Working with Rick **, is always a pleasure. This is the 3rd or 4th time I have contacted him, and will continue to do so in the future. The experience is always pleasurable from start to finish! I have referred him to family and friends and I will continue to do so. Thanks once again Rick, to you and your wonderful team.

Thomas and the entire team did a great job! Great response speed to questions, very clear communication. I saved literally tens of thousands in interest and cut my rate almost in half. Great work by FIB, highly recommend!!

This process was so easy, they work with you every step of the way. You don't feel like working with a big bank but instead they make you feel like you have one or two people working just for you. Great Experience!!!

From the mortgage loan application process to closing, and every step along the way, Ryan went above and beyond to help with our mortgage loan. He answered every question immediately and kept us posted throughout the process, continually checking in. The quick turnaround from Ryan and First Internet Bank for our pre-approval and offer made it possible for us to purchase a home in an extremely competitive seller's market where timing was critical. We are so appreciative - thank you!

I have known Mark ** for several years and we recently closed on a purchase transaction with him. He is easy to work with and we got the best rate from First Internet Bank. Thank you Mark for your assistance.

My only criticism of First Internet is that their internal people aren't as quick to respond or as patient as Ray. Even though my refinancing has been completed, I am still getting notifications from their internal people asking me for additional information or to do additional tasks.

Destiny is an excellent Senior Mortgage Loan Officer! She helped me navigate smoothly through the process despite a slight financial hiccup that I experienced (emergency car purchase). She consistently but not overbearingly checked in on me to see if I found a home. She deserves a promotion!

From Day 1, working with Tom was great. Even though I am a seasoned finance person, I did have a few questions about First Internet Banks processes and procedures. In addition to Tom, the whole team was wonderful and very timely, from the processor, closer, closing agent and escrow agent. Would recommend Tom and First Internet Bank for anyone's mortgage refinance needs.

Working with First Internet Bank was a pleasure and the process was very easy and quick to refinance my home. The agents that I worked with were all very prompt and professional and the website was easy to navigate so uploading the proper forms was a breeze. My overall experience was awesome and I have recommended them to my friends and coworkers.

First Internet Bank has been great to work with! All departments have been very quick in processing & expediting my mortgage refinance. Their rates, process, & ease of doing business has been quite a pleasure.

Chris ** always provides exceptional service for mortgages and refinanced. Time and again he makes sure the process runs smoothly and handles any hiccups that arise elsewhere in the process. He is knowledgeable, responsive, accessible, and just fantastic to work with. I have recommended him to others and they have had just as amazing experiences with him. He is THE best.

First Internet Bank provided a very good rate and a smooth experience for our first mortgage. After seeing the rate on their website, I called and spoke with loan officer Grant **, who confirmed the rate and was quick in providing us a full loan estimate. Throughout our communication he was professional, courteous, and extremely prompt, usually replying within five minutes. As soon as we had decided on the loan, he ordered the appraisal, making sure we got it on time even in a busy market. He kept us informed about the progress of the loan, and we got the approval with time to spare and worry-free. We closed on time and the costs matched the estimate. I recommend First Internet Bank and Grant's team with full confidence.

I've been using First IB for at least 15 years for personal banking and have always been happy with their customer service and banking. We refinanced our home through them and the experience was just as I expected based on great experience with their personal banking. The whole process took a few weeks but was relatively easy overall and Brian ** was always available and very helpful when we had any questions.

Our experience with First Internet Bank was amazing and very easy. The loan officers and processors were considerate and very professional. Would recommend them anytime. The processing time from application to recording was amazing.

Mr. Rick ** was very helpful in refinancing our home mortgage. He was easy to get in touch with & was able to answer all of our questions (we had quite a few). He kept us up to date on our loan progress & helped us get the best loan for our needs. We highly recommend First Internet Bank.

First Internet Bank was a good choice for my refinance, they were easy to deal with, polite and prompt. The fees were ok and I got a good rate. Ashley was excellent to deal with and very efficient as well as nice. Overall despite a lousy appraiser from the appraisal connection my loan closed with good terms.

First Internet Bank is a great company that understands the need of its customers. I have dealt with this company twice both in buying my first house and refinancing and my experience remains a sweet memory. They have great and knowledgeable staff who knows what they are doing. If you need a stress free transaction, First Internet Bank is your best bet.

Amazing refinance with First Internet Bank and Joey ** is a great beyond words. He put together a refinance package that worked for me when others wouldn’t offer the same low rate. Stellar company and its employees!!!

Awesome experience with efficient refinance!! Very quick; no painful experience as previous loaners! Very friendly staffs.. Will recommend him for everyone and already did! Very competitive pricing and overall awesomeness.

Great experience and support from preapproval up until closing. Recommend fully. Especially appreciate the online portal and descriptions that made everything easy to understand for us as first time buyers. Thank you!

It was a pleasure working with Ashley. She was always prompt with her correspondence and guided me through the situation with her expertise. On the off chance she was out of the office, she always gave me a contact in order to keep the process going. We closed in 45 days and it could have been sooner! I would wholeheartedly recommend her.

Closed on Mortgage Refinance with money back. Recommended by a family member with FIB for promptness, competitive rate and closing cost. Mr. J. ** was excellent to do business with. His instructions and communications were clear to the point. Corresponded in a timely fashion. I did encountered issues causing delays in closing due to communication issues with the closing department, but Mr. ** facilitated dialogues among the team and myself to move forward more fluidly. I would highly recommend doing mortgage related business with Mr. ** and FIB. Thank you.

We recently refinanced our mortgage and after calling 4 places, called Kathy ** at First Internet Bank and received the most competitive rate. Working through the process took a lot of time (as it would with any firm) but the computer system was helpful to take me through every step and highlighting any outstanding tasks. Any questions that I had were answered with a quick response to my inquiry by Kathy ** who is professional while being very friendly. The process from start to finish was great and I am saving almost $400 per month on my mortgage.

My Realtor was hesitant when I wanted to use First Internet Bank, since he never heard of it, but they were easier to work with than the local bank and mortgage broker, and beat the closing estimate date by 2 weeks. Plus they saved us thousands in closing costs and had the best interest rate by far. Our Senior Loan Officer, Max **, is very friendly and easy to work with. He is a great communicator, was always accessible and quick to respond, and was on top of everything. He made the process very simple, and worry free.

Gary was quick to answer any questions, communicated clearly, and advocated for me throughout the process. Thank you for the quick closing and painless process. Would recommend First Internet Bank in the future.

Chris ** at First Internet Bank made it easy to communicate, fill out paperwork, and most importantly made it easy to compare loans to determine that First Internet Bank had the best rates! I did some shopping around and decided this was the right lender to go with.

From my initial call with lots of questions to the end was very satisfying. I got all my questions answered. Never went a long period without hearing from them. If I was missing something would get reminders. I’m extremely happy with the service

Katherine and her team was fantastic. She was responsive, and made sure we had everything we needed to close on time. Our loan was approved and the house closed! Compared to other agents and banks, their bankers may delay you for very long and not be responsive. E.x. Bank of America or Key Bank.

Joey ** made the mortgage application process smooth and comfortable. As a first-time homebuyer, I didn’t know what to expect. Joey communicated the process well from the very beginning and saved me from lots of mishaps and frustration. He remained responsive and insightful to the end. All parties involved, including my real estate agent and title company, finished with high praise for the work he did.

Our representative was the most professional mortgage expert I ever dealt with. We did a refi and a 2nd home finance and he made all the right recommendations and followed through on everything. Highly recommend for service and rates.

All phases of our mortgage refinance went smoothly. All our questions were answered promptly and there was no hint of **. This is so refreshing in today's business world. Thanks to all who made our mortgage refinance process run so smoothly. This does not happen without well trained people who want to provide excellent service.

Excellent customer service with all employees. Extremely efficient, and my loan process was easy and quick. Definitely will use them again and refer them to family and friends. By the way, this is my second refinance with them!