First Internet Bank Reviews

My first experience with First Internet was very good - I had completed an online intake form via Bankrate.com and Nikko ** contacted me within minutes of the application. He was very thorough and knowledgeable as we worked through the initial loan application details, and patiently kept me apprised of the status. He reassured me (and my realtor) that we'd be able to close within a tight timeline, which was essential.

Greg is always all over it. He not only keeps us on track but the loan officers, title company and VA. We will never use another loan officer. We always get the best rate and always close on time. Thanks Greg, you always take good care of us!

The service was good. My loan officer Brian was very helpful. I was always able to ask questions and get them answered. I also like the competitive low rates. I would strongly consider using First Internet Bank again in the future.

Michelle and the gang were all top notch and professional. Rates were excellent and they held our hand throughout the process of our refinance. Easiest mortgage I've ever done by far! What a fast, professional, and friendly staff and company!!!

Great mortgage experience. This is my 3rd time buying a house and by far the easiest experience I've had. Jacklyn was very helpful and made the whole process very clear and easy. She was quick to respond and always upbeat. I would definitely recommend her and FirstIB to my friends.

As far as loan officers and companies go, this one is a premier bank! They are honest, quick and upfront. Never felt pressure, what they said is what you get. Obviously, there are regulatory hoops to jump but they made sure I know what was next and what to expect. I would suggest them to anyone. Also the 3rd party notary and a lot of good things to say. Thanks for the hard work, Mike!

Best experience getting a home loan ever. Easy downloads and quick results. People were very helpful with any questions I had. Rate was also better and their pricing was up front and understandable. The title people came to my house making signing very easy. Nikko ** my loan officer showed expertise in his field along with his coworkers. I would recommend them to everyone.

Our experience was long and tiring... I feel there was no correct teamwork going on to make the process easier and that First Internet Bank really need to correct that. We were asked for multiples of the same information given that some say they didn't receive and acknowledged that proper information was not given from the next team player. Although Nikko ** did an amazing job keeping in touch with us etc. Nikko ** I feel did everything in his power to keep us informed with everything and what was needed.

I am a Realtor in Arizona and I worked with Jacklyn ** on a VA transaction where we had a contingency in which our Buyer had to sell their current home in order to close our transaction. Needless to say, there were many bumps along the way with the other transaction causing delays on our end. Jacklyn handled all of the problems that we encountered with professionalism and worked outside of the box to find solutions and followed up with not only myself, but everyone involved to ensure that we were able to stay on track and get our mutual client's into their new home.

Great rate & process. Jacklyn did a fantastic job fighting for us through the process. We had some special circumstances with our mortgage, and FIB did a great job of shifting on a dime and getting the job done. Very pleased with the process and people we worked with.

I was hesitant on working with the First Internet Bank because I never heard of it and it was an internet bank, which seemed super weird to me. However, once I reached out, I was not disappointed. This was my first time going through the process of purchasing a home and Jacklyn made it as painless as she possibly could! She was friendly, responsive, honest and seemed to know what she was talking about. And if she was unsure of something, she would get clarification. I had a ton of questions to throw her way and she was so quick to respond and made sure I understood what was going on. I never felt alone in the process and I appreciate her for that. Thank you!

Ms. ** did a fantastic job throughout the entire loan process. This was my second home purchase, so I was not brand new to the game, but Jacklyn was knowledgeable and extremely helpful. We had some issues with the person between the loan officer and underwriting, and Jacklyn smoothed out all misunderstandings and completed our loan without issues. We really appreciate all the work she did for us! Professional and kind, I would highly suggest her for any buyer, new or experienced.

Jaclyn ** was my loan specialist. I say specialist because she was special to me. We had many conversations, she was very insightful and helpful throughout the process. We got to know each other too. She was able to direct me through the process to make sure everything was in order for a smooth loan experience.

Excellent experience with Jacklyn throughout our home loan process. She was knowledgeable, kind, and responsive. Although our title attorney was skeptical regarding the “use of an Internet bank” he reported to us that his end of the transaction could not have gone smoother. Thank you for a good experience.

Greg and his team were very professional in every aspect of the loan process. They kept both my realtor and I updated every step of the way. They hit a very tight closing date right on schedule with a great rate and even better service. I can't say how happy I was with the whole deal... especially considering how nervous I was initially using an internet based bank. I'll use you again! Thanks so much!

I first started talking with with Chris ** over a year ago, but the timing wasn't right to refinance. When I recently went to refinance I reached out to Chris because of the initial impression he made. He did not disappoint! He was extremely knowledgeable, honest, helpful and efficient. He made the refinancing process not only smooth but enjoyable. I would not only highly recommend him to friends and family, but would welcome the opportunity to work with him again.

My experience with First Internet Bank was excellent. Jacalyn was extremely helpful and guided me through the process. Being out of town I was able to fax and email all documents which made everything go smoothly. If I was unsure of any written information Jacalyn clarified it for me. I would absolutely recommend to all my friends. One happy customer.

I applied for VA loan through First Internet and Jacklyn ** walked me through the whole process - she never got frustrated with my questions and responded quickly to all my requests. She got me a great rate - locked it in. She took me step by step to ensure everything was done correctly the first time. I would definitely recommend First Internet and Jacklyn **!!

Jacklyn ** was an absolute flawless mortgage processor. Superior in every way. Her amount of contact: perfect. Her knowledge of the process: perfect. Her assistance on evenings and weekends: perfect. This was without a doubt, THE most pleasant mortgage transaction I have EVER been involved in. EVER. If I ever need another mortgage, I'll reach out to Jacklyn and FIB without hesitation. She's a complete and total rock star.

Working with an online mortgage company can be difficult; however, Jacklyn ** did a fantastic job with corresponding with us about what to expect, paperwork required, status of our application as well as our next steps. She was fast and efficient with all her communications as well.

I was shopping for a refinance and received several quotes from different firms. First Internet Bank offered me what I thought was the best deal. I was asked to apply so my rate could be locked in, which I did. Unfortunately, my rate was not locked and instead I was sent a significantly different quote with a much lower lender credit. The loan officer stated this was due to a bad jobs report which caused the 10 year note to move higher. Though I understand that rates can move, this loan officer not only failed to lock me the day before but the credit changed by $4,000 which didn’t correspond to the move in the bond market. Comparatively, the other lenders credits only changed by a few hundred dollars. When I questioned the loan officer on this she simply has not responded. She clearly offered a rate and fee structure that could not be provided, enticed me to apply so she could pull my credit and is now offering a much worse deal. Classic bait and switch.

I was skeptical when I started my loan process with First Internet Bank and I informed Jessica ** of my fear that she would not deliver. Jessica ** and her team prove us wrong. I have asked her to start my other house ref.

Overall I was very happy with the service through the approval and implementation of the mortgage and I thank the bank for helping us acquire the property. Mike was a great anchor to communicate with throughout. I think the primary issue I and other providers (insurance, etc.) had was dealing with a number of individuals throughout the application, processing, & closing.

We are extremely thrilled to have received top professional mortgage services by First Internet Bank. The process was very smooth right from the outset with very little need for follow-ups. Bridget has been exemplary in taking care of the application from an end to end perspective. She ensured there are no loose ends and always ensured we are going to meet the deadline of 03/09. Michael was also extremely helpful whenever Bridget was occupied with the loan application. His responses were concise and he kept things very very honest and transparent. We would recommend FIB to all our friends and we will come back to FIB for our next mortgage.

My first experience with an internet mortgage loan. I wanted a refinance and debt consolidation. I shopped around, asked questions and read reviews. I finally decided on FIB based on their replies to my initial queries and previous customer feedback. All I can say is, I do not regret my decision at all. It took exactly four weeks from the moment I started the application until the process was done. Everyone I worked with, especially my loan officer Shelly ** and the processor, Dean **, answered any questions I had promptly and correctly. If a supporting document needed clarification, they advised me immediately so I could provide an update. I have no complaints and nothing but appreciation and thanks for all they did. I am one very satisfied and happy customer and highly recommend FIB.

Scott was patient and thorough. He took the time to understand my rather complicated situation and took the time to present me options I could choose from. The online upload process worked well. The closing very much mirrored the disclosure. Everyone on the team was good to work with. Thank you.

This is my second time using First Internet Bank! I cannot say enough great things about everyone I interacted with. I highly recommend them for any mortgage loan needs! As a busy professional, I do not have time to go into a bank.

I have refinanced and consolidated my 1st and 2nd mortgages. First Internet Bank made the whole process very smooth and easy to handle even when while working a full time job. It took 5 weeks from the 1st call to the closing of the loan. Very professional every step of the way. I would highly recommend.

Mike made my experience excellent. I have done a lot of loans and other related bank transactions over the years and I’m a 30 year customer of PNC Bank where I’ve done several loans. Mike made this experience the best I’ve ever had! For me that’s saying much. Mike was attentive, professional, responsive, overall very helpful. I felt like I had a partner in this transaction that was dedicated to ensuring I had a great experience. You better treat him well, with that skill set he could go anywhere and do very well.

Rick remains the only person I trust in the mortgage business. He is calm L, friendly, knowledgeable, and responsive. He treats you like a person not a number and always puts you at ease during the most stressful process imaginable.

This is my 6th home mortgage deal that I have closed with First IB (includes 2 referrals and a refinance) since May 2013 (less than 5 years). That should speak for itself as to how happy I am with you guys. I work primarily with Scott and he has done a great job every single time. He is very friendly and understands my situation and needs when he provides various suggestions and financing options. I have not and will not hesitate to seek future business with you or even refer to my friends and family. Thank you for a timely closing every single time.

I had never used an internet bank before, but when I was looking for a mortgage for my new house I found First Internet Bank. I was very impressed with Jacklyn--she was very helpful and was always available when I needed her. I had very few issues as we worked through the process, and we closed within 30 days.

Bryan ** was very helpful with my loan application and will recommend him with my family and friends. And I think he will be able to help others in my situation with the loan application. And everything went through and I will recommend First.

I was very pleased with First Internet. I'm a self employed farmer and knew it would be hard to refinance my house with no pay stubs etc. I talked to quite a few different banks along with you when I started. The difference here was Jaclyn. She was so personable, friendly, and seemed to enjoy trying to help me that I went with your bank. She answered questions timely and did a great job of making me feel welcome and at home with all the paperwork we had to do. It was a pleasure to work with her.

Great experience with First Internet Bank. I love the technology and ease of communication. Process was smooth and efficient. Everyone I encountered was prompt and professional. Competitive rates and products and service. Friendly staff. Would definitely use First Internet Bank again.

Recently refinanced with Greg ** and the team at FIB. Such a smooth and easy transaction. From first contact to closing was just under 30 days! Greg was very pleasant and professional to work with, unlike some of the pushy officers at other bank/brokers I reached out to at the start. Keep up the good work!

The loan process took longer than expected but we had a non-retail private bridge loan that complicated things. We're also in Texas, with different laws. Mike did what he could to make things right for us and I will do business again with you all. I would gladly recommend Mike and FIB to my friends, family, and business partners. A+.

Everything from start to finish was amazing. Very professional and always kept us updated throughout the process. If you are in the market and looking for a NO hassle bank please go see these guys!! Thanks Greg, Mike and Tracy.

Wow! What a pleasant experience we had with Greg as our Senior Loan Officer! Applying for a mortgage is one of the most stressful things in life. Through his knowledge, communication skills, and kindness he made this a positive experience for my wife & I. From the first the telephone conversation until the day after closing, he was in constant contact with us, leaving no stone unturned. We felt like he was always on our team, ensuring that nothing was overlooked, which allowed our closing to proceed without any delays or surprises. First Internet Bank of Indiana is very fortunate to have Greg, and so were we! We wish we could give him a 10-star rating vs. a 5! ⭐️⭐️⭐️⭐️⭐️ Keep up the great work Greg... Your customer service is first class! We would highly recommend FIB of Indiana for all your mortgage needs!

Our experience with Greg ** was very good until your other processors and closing agents got involved. We received conflicting information several times from them and frequently did not receive answers to our questions. Terms were changed after the closing was scheduled and we only learned of it during the closing. Had it not been for Greg's help each time we contacted him about the lack of or conflicting info from them we were considering not closing and shopping elsewhere.

I am a residential realtor and traditionally have recommended local banks/lenders, but for the refi on my own home I received a recommendation from another agent/friend to use First Internet Bank. I was very impressed. Unbeatable rates, great customer service and overall a smooth, easy process. I will recommend them to clients in the future and will use them again myself whenever I have a new purchase or refi. Mike was a fantastic loan officer to work with. Great communication, easy to work with, available anytime I had any questions.

First Internet Bank and Deborah ** made purchasing our home the dream that it should be. From my first phone call until closing, Deborah answered all of my questions and eased my nerves. Now my family is in a perfect home. Thank you FIB!

Closed my refinancing with cash-out option on 31st Oct17. Very easy to work with the team! Greg ** was my loan officer. Great teamwork, excellent communication. I strongly recommend the First Internet Bank and give them highest possible ratings. Thank you!

I purchased my house a few years ago and was watching interest rates and saw they were down to where I could shave about a point off my rate. I called First Internet Bank and was introduced to one of the best financial people I have worked with on any financial business. His name is Greg **. Now let me clarify, there was a team of support and approval people involved as well, but I can tell you from the day I first started talking with Greg until I closed on a refinance loan was just 20 days. Yes in twenty days I was able to go from a phone conversation about potentially refinancing, to closing on a refinance of a jumbo loan.

Prior to getting in touch with Jessica **, I heard horror stories of what people had went through to get a mortgage. I never once felt that way with Jessica and her team. She was able to answer all my "strange" questions. Never once did I feel stressed out. Communication between Jessica and the team at FIB was outstanding. If I ever refinance, I will be reaching out to Jessica and the team with FIB.

My current refinance with First Internet Bank was excellent. The rate on a 15 year mortgage could not be beat by other banks that were contacted. The service was top notch and very professional. Any questions I had were answered promptly and professionally. Closing was within 30 days of loan origination. Would recommend!!

I had a good experience refinancing my home with First Internet Bank. My loan manager answered my calls promptly and answered all my questions. I liked how everything was online and I could upload documents. Sometimes it was a little confusing, though, having to sign on to different secure systems to sign or upload documents. I wish there was just one system or process. But my loan manager helped out when I was confused, and there are various systems and levels of security for a reason. Thanks!

Michael ** was very professional and efficient. He kept us informed on the progress of our loan. He also made the effort to attend our closing, which we greatly appreciated. He was very persistent and effective in obtaining information required from our Homeowners' Association.

Joey was very friendly, responsive, and helpful. The process went smoothly and it was nice to be able to sign the paperwork after hours at home. The rate was good and overall it was a pretty painless and pleasant experience.

I am very pleased with the overall service and attention that I received from Shelly and all who were involved in my refinance. The process was extremely smooth and there were no unexpected surprises. I would recommend your services to anyone interested in excellent product/services. Thank you so much. I'm very satisfied.

We had a great experience with First Internet. We frequently asked question by both email and phone (almost daily) and Kelsey responded to us almost immediately, and often on weekends. Everything was done promptly and the whole process was made very simple for us!

I had a very positive experience with Debbie **. She was very helpful and worked to get me the best combination of low interest rate and low closing costs. I also really loved it that the closer came to my house! The only negative experience was that I felt the loan processor, Glenda **, did not seem very knowledgeable. For example, even though I had sent her copies of my annuity award, she wanted additional documentation to show that they would continue to pay this each month, even though the notification clearly stated that the annuity would continue for life and was irreversible.

I found your bank through LendingTree. I have done 2 loans with you now. It's been a very easy process. Kent has been great to work with, communicating efficiently and quickly when needed. Thanks for the great customer service.

We had started the refinance process with our former mortgage holder, but when we heard about First Internet Bank and spoke with Debbie, it was apparent that your services were superior to that of our former mortgage company. It was a very smooth, organized, and professional process! Hats off to your organization and staff.

I was skeptical at first, of course. I had never dealt with an internet bank but always with a hometown bank. Scott was great. Never pushy but only informative. He guided me through the whole experience so I always knew what was needed to be done. I have no problem recommending First IB to friends. (too bad about that unfortunate acronym: FIB ha ha)

I was first contacted by Tyler from First Internet Bank after submitting a Lending Tree inquiry online. I was flooded with a wave of many sales calls including one from my prior mortgage servicer, Citibank. Citibank promised to beat any offer as they wanted to keep me as a customer. In the end, they were not able to make good on this promise, as they could not even match much less beat the numbers Tyler provided from First Internet Bank. The rate and terms were the best I could find anywhere. Aside from the numbers, I was very happy with the time Tyler took to get me in this loan, taking my calls and answering concerns immediately and thoroughly. He simplified the entire process and I cannot say enough as to his professionalism and customer service. The process from start to finish went off without a hitch and I am totally satisfied with the way things went. Great closing and experience!

Mike was a pleasure to work with. He was responsive, kept me informed as moved through the process. Was diligent in getting through some problems which were out of his hands. The entire process was painless and I would not hesitate to recommend Mike ** to friends and family.

Although I was hesitant to use an online bank for my mortgage, First Internet provided exceptional care and service. My loan officer kept me informed through the whole process and made it understandable and affordable. I was thoroughly impressed by the service I received, and would highly recommend them to everyone. Even my realtor was impressed with them, and he has been in the business for decades.

James did a great job, everything was done quickly and on time. The document submission was easy. When my Dad passed away in the middle of the process James and Christie were very understanding that I wasn't functioning very well. We made it through and closing went off without a hitch.

First Internet Bank was very responsive to my mortgage needs. The closing went as expected with no surprises. They kept me informed throughout the entire process and I would most definitely use them again. Kudos to the entire First Internet Bank Team.

We did refinance our existing mortgage. We worked with Kelsey and she worked with me till the end and making sure I am on board. It made us felt refinancing was easier than we thought. All we did was lock rate and submitted documents for approval. We closed in less than 3 weeks. They came to our place to get documents signed. Low closing cost than other lenders. I am really happy that we choose FIB.

Nikko was always very professional while helping us with our loan application. He kept us informed during the loan application and worked closely with our real estate. I would throw some curves to Nikko which could have made his job much more difficult and he would knock it out of the park. My realtor and closing agent both said they didn't think he could have gotten it done in the amount of time he had to do it. My hat is off to Nikko and a grateful thank you to First Internet Bank.

From beginning to end the process was effortless. Kent was excellent, he answered all my questions and was diligent in his work. This has been one of the best refinancing experience I've ever had. Thank you for making the process so effortless.

We recently purchased a condominium and applied for a mortgage through First Internet Bank after shopping mortgage rates and fees. First Internet Bank's rate and fees were very competitive. The entire process went smoothly - we were advised early in the process about the majority of the information that we would need to provide and how the application process would proceed. Our information was reviewed quickly and open items addressed promptly. Debbie, our mortgage loan officer, was very professional and courteous - a pleasure with whom to work! She was very attentive to our application and kept us apprised of the status. Given the opportunity, I will recommend First Internet Bank for mortgage services. Our experience was excellent.

I found each to be professional mannered and knowledgeable with my financing needs. Each step went smooth and those involved kept me informed either by a phone call or e-mail. Home closing as in the refinancing steps went off without a hitch. I was pleased with the outcome and would use 1st Internet Bank in any future banking needs.

Very good and fast communication. Documentation was easy. Very impressed with speedy processing to meet tight closing deadline. Tyler and Dean were best. Got best interest rate than competitors. Overall Good experience. Will definitely use bank again for any future mortgage needs. Will also recommend friends and family.

It was great working with Joey. I really appreciate the effort he has put in securing my loan. I also greatly value his inputs. Joey has followed up sincerely and helped in securing my loan. I am going to recommend this to my friends and family.

Working with FIB has been one of the best mortgage experiences in my life and we have had a few mortgages. The staff was responsive and courteous. They did not waste any time. They knew exactly what they were doing. I recommend this company to anyone looking to get a mortgage. First Internet Bank outperformed all brokers and local and national banks! Thanks for the great service!

I was satisfied with my mortgage experience with the following comments: initial call back was fast and ongoing communication was clear and timely, the rate was excellent, I needed to completely reapply when it turned out that my wife needed to be added to the application - this seemed unnecessary as FIB could have ported my information over to a new application and Uploading my financial information was not easy- and the broker was in two minds about uploading vs. e-mailing- this could be improved.

My experience was very satisfying and I would recommend First Internet Bank. I appreciate the personal and professional attention to detail. Everyone was very helpful and I have known and worked with Chris ** on prior mortgages. Chris goes above expectations.

We were more than happy with our refinance process and they will have us as repeat customers. Not only did we get the best rate, we have the most professional, responsive and patient loan officer. We highly recommended Jim **. He went above and beyond and is very attentive to clients during what could be a stressful process for most. He delivers on his promises and keeps his clients posted.

My wife Christine & I want to thank Jessica specifically for everything. We were going to shop a few ReFi options, but after my first call to Jessica, there was no reason to shop or look any further. She took us through the process efficiently & with great professionalism. Couldn't recommend her or First Internet Bank any higher. Thank you so much again!!!

We had a very good experience with this mortgage for a second home. This is the second time we have worked with Jessica **. She and the team were available, helpful and responsive. We were able to do everything over the internet. The rate is favorable, as well. We would use First Internet Bank again.

Scott was amazing and all the good experience was due to the his warm and approachable persona! The documentation and thank you FIB for my house buying help and ease! The paperwork and the detailed approach and proactive information was key to closing in less than a month!

I would like to say that working with FIB is wonderful. Everything is done online and they can see your documents quickly. They are very responsive to any emails, questions, etc. We have used FIB on several occasions and would highly recommend. Rick ** is the best too!!!

Max ** was very helpful and instrumental in assisting us in securing a mortgage on the new home we purchased in Myrtle Beach, SC. We have been completely satisfied with his handling of this transaction and would recommend him to our friends and family.

After a lot of web research and many web reviews I decided to give it a try. I was very skeptical at first and was nervous not using a local company but Greg ** was very thorough and encouraged me to read reviews. The process was very easy. Greg kept me updated of where I was in the process and what to expect next. All questions were answered promptly. Dean ** was also very prompt with responses of the loan process. We went on two week long business trips during the process and nothing was delayed due to us being out of state. Notary came to our home to sign as requested. Very professional at all times throughout the complete process.

After doing many hours of research to determine the best lender for my refinance mortgage, I found First Internet Bank to be among the best, and was I right! At first call, they answered all of my silly questions without hesitation, kept me up to date with every stage of the process, and made the entire process smooth and easy. I even threw them through a hoop, and they resolved it quickly for me (my mistake on some paperwork). I am glad I did my homework and found FIB, and will certainly be going back to them in the future when the time comes. Highly recommended, you won't be disappointed!

My loan officer was Deborah **. I thanked her boss already for having her on the First Internet Bank team, but I am very happy that she is on the team. To make a long story short, we had a tough time between dealing with a horrible mortgage company and several family issues. The last mortgage company we were working with was awful. They wanted us to practically pay off all of my debts, even though I told them I had plenty of cash on hand to pay off a large portion, but nobody in their right mind pays off everything. They still didn't care and I heard every excuse in the book from a terribly rude group of individuals that worked there. That company was recommended by our less than stellar realtor. We never progressed with the company. I got sick of it one day in February, got on Lending Tree, and Deborah called.

Great experience with whole team at First IB. We used First IB last year to refi, then this year for a HELOC. Everyone from beginning till end was very professional. Processing was quick and easy and great communication throughout the process.

As a first time user of an online mortgage company I wasn't sure what to expect. Previous mortgage experiences through a local credit union was rigorous to say the least, actually, overwhelming at times. The experience with First Internet Bank for a mortgage refinance was a wonderful experience. I believe it was mostly related to the relationship with my mortgage loan officer, Ross **, who vocalized my responsibilities from the very beginning. He would communicate on a regular basis and answer questions promptly which would ease my concerns. This is truly the best experience I could have had with home refinance/mortgage. Thank you!

Overall I had a great experience. Michelle was amazing, knowledgeable, supportive and very helpful as I had a very difficult situation to deal with. It was a challenge to meet the needs. I would recommend First Internet Bank to anyone I hear looking for a mortgage.

I can't thank Nikko enough for all his efforts in coordinating this loan and helping me close on time despite appraisal delays. Nikko was always there when I needed him! This was my first mortgage loan and ensured all my doubts and concerns were addressed. He's professional, courteous and accountable, ownership is key in customer service and he took care of everything!

Tyler was great. Went above and beyond, set me up with the loan I wanted even though it wasn't a general offering, answered questions clearly and didn't give me any run around. Definitely give him the highest marks on customer experience on his next performance review.

We had an excellent experience working with First Internet Bank. Special thanks to Scott **, Dean **, Tracy ** and Karina ** for all your help and hard work! The entire process was quick and efficient. Will recommend to friends and family!

FIB was on point every step of the loan process on the purchase of my new home and they never missed a beat. They kept their word and were very diligent on their end to gather all information that was needed to be processed. I can say for certain that I will use FIB for all my future loan needs again!

The mortgage application went through in a very smooth and pleasurable process. Scott was very helpful with the questions and provided timely response. The only slightly disappointing experience is after the closing. I have still not received any paperwork by mail and wanted to set up automated payments as well as additional payments towards the principal. As this mortgage is a FIB product (10 year APR) and not being sold on the aftermarket, I am surprised of the length to set up the payment process.

I very much enjoyed working with Ashley throughout the loan approval process. I found her to be caring and professional throughout the loan approval process which unfortunately took a lot longer than we both originally anticipated. I never hesitated to contact her whenever I had a question, or just wanted a quick status of the loan approval process. I enjoyed working with her.

Scott ** was such a pleasure to work with and he went above and beyond in every aspect. My daughter and son in law recommended him to me since they used him before and everything went smoother than I could have hoped for. I will recommend him to any and everyone that is buying a home. No one can compete with the rates and service. Thank you Scott!!

I would highly recommend my friends and family to use first internet bank for their loan needs. Thanks.

Greg and Katie were great, they were very professional, knowledgeable and stayed on top of things, they made things happen. The whole First Internet team did a great job. I will highly recommend First Internet. Thanks to all.

Very good experience. They arranged for closing our loan even though we were traveling. Closing at our rental condo in Orange Beach AL was on time and seamless. We would gladly recommend First Internet Bank to our family and friends.

When I began shopping for a mortgage, as a long-time First IB banking customer, I was thrilled to see that they offered some of the lowest rates around. My loan coordinator, Jessica, was fantastic. From the first phone call, she consistently followed up, answered every question I had, and was professional and friendly. I actually looked forward to our conversations, knowing she would do whatever she could to meet my needs. We hit some complications with the loan, and both Jessica and her manager Chris remained accessible and helpful, so everything was easily resolved. Great experience with a refinance! I would absolutely go back to them for my next loan!

Working with First Internet Bank and all their staff was a great experience. Where other Banks fail First Internet Bank came through and was able to help me refinance my property. The process from beginning to end was smooth. I highly recommend First Internet Bank to all my friends and family who are looking to refinance or a new purchase. Thank You!

My experience with first Internet Bank and Mike ** and his co-workers has been awesome. Mike got me a refinance on my main house last year and just recently got me a HELOC so I am able to pay off my rental house mortgage. Needless to say he has improved my quality of life exponentially. I have referred him to Friends and family as a good person to go to for refinancing and mortgages.Thank you.

New home mortgage. We recently purchased a new home and after my previous experience with Jessica, we decided to go with First Internet Bank. The whole process was great and moved along easily. Our realtor was also very happy with the way the process went and will be recommending Jessica in the future. All around it was a great experience.

Everything was fine except for the promise to not be charged origination fee through the entire processes and then a few days before closing I was told they were charging me. I was stuck and had no choice but to continue with loan due to mandated timeline for divorce settlement. They promised to match the lending tree offer for their quote that I saved. I will be making complaint with NYS banking department.

Ashley answered our questions and was timely in getting our loan processed in a short amount of time. She was available when we called or quickly returned our calls. I received lower loan offers from other agencies and asked if she could match these offers. She was unable to match, but at least made the effort.

I appreciate everything Ms. ** and other staff members did to service my financial needs. They answered my questions in a timely manner and they were all very polite and professional at all times. One thing I am still waiting is for the assessment of the value of my home that I never received.

Kelsey was a great person to work with. She was efficient, accurate & very responsive and worked hard to find the best interest rate and term for my loan. I felt informed and ahead of schedule to close in. This is the best experience with a bank.

Refinancing of my home. Loan officer was great as was the processing personnel. The process was very tedious given the amount of paperwork and supporting documentation required to get an approval especially given my financial profile.

I had worked with Greg, Glenda and Karina at First Internet Bank. They helped me through each stage of home buying process. Greg is the best who was reachable all time via phone and email. He tried his best to clarify my queries and provided status updates. I would definitely recommend them.

This is 4th time I have worked with Mike ** to either refinance our house or expand our HELOC loan line so we can do home renovation projects. He is an exceptional agent and is always prompt in responding to my questions or when reaching out to me for needed information. He is friendly and knowledgeable and is the reason we keep coming back to First Internet Bank for our home financing needs. I would highly recommend his services to any of my friends and family. I can't say enough positive things about our experience working with Mike.

My experience was very positive and Greg ** went above and beyond to help me. Thank you for the exceptional customer service! I would definitely recommend your company to others. Buying a house can often make one feel they are drowning in paperwork and I didn't feel that way this time.

We refinanced our mortgage through First IB. While the process was time-consuming and the information/documentation requirements were quite burdensome, it was acceptable as it is a necessary evil and our loan processor was very good at working with me. The closing was fine, although a last minute change resulted in us having to borrow more money that we needed to (it was refunded after closing but that's not the point). However, it is the after closing process that is quite troublesome. The closing package did NOT include payment coupons (the closing officer told us that we would receive them in the mail at a later date). Well, we never received payment coupons or information on making our first payment.

Refi was quick and painless. I had spent months with numerous document dumps with previous lenders, most of which was unnecessary based on our finances and credit rating. Here there was none of that and we got the refi done quickly at a great rate.

From the very first, Jama of First Internet has been wonderful. She did all the research for me, answered phone calls within a short time, explained anything I did not understand. She spoke as the person she is, not as a disconnected bank official. I hesitated over an internet refinance -- usually I go for face-to-face relating. But this has worked out 100% well.

This is the second time I utilized FIB. FIB is great. Mike kept me in the loop and answered all my questions. If he did not answer the phone, he always called back quickly. And the rest of the team (Taylor, Christie, Tracy) were really helpful.

Max was great, but in the beginning there was a mistake in the paperwork because it was written up as a refi and it wasn't. Was also contacted by too many people within someone out helping to "close." Overall hear from like 4 or 5! I would recommend streamlining.

My experience with First Internet was painless, simple, and concise... which is exactly as hoped for! Joey **, loan officer, was very helpful right from the beginning. Everyone was fairly quick to respond to emails and were easy to work with. I still can't believe how easy the process was from application to closing (which was in our home!). Thank you for a great experience and I have already recommended First Internet to others.

My husband and I wanted to refinance our loan to lower our interest rate and get a fixed interest rate. I was apprehensive about First Internet Bank because I had never heard of it. Tyler ** and was very helpful and patient during the entire process, with the help of Christie **. We are pleased with the entire process and closed within 45 days. We would recommend First Internet Bank to anyone wanting to refinance. Thank you for your help.

It had been several years since I had been involved in a mortgage transaction. This one was completed ahead of the time estimate given. The account that allowed paperwork to be transmitted securely worked well and showed that you "get" how these types of transactions should work. Having the notary visit our home on our schedule to complete the transaction was fantastic. Jim and the entire team responded to questions and concerns in a timely manner. The rate was competitive with other lenders. I had one lender who initially did not match your pricing but felt that he could given all the details. I declined. You win business by beating not matching your competition. Thanks to all of you.

Mike ** did an excellent job shepherding my refi. Took a bit longer than projected but was over the holidays. On a poor note, the title and background search was very poor. They didn't use my SSN or address and reported inaccurate info that was a pain to respond to.

Great experience from beginning to end. Rick ** was precise and thorough and I was able to finish the loan and close in a very short amount of time which included 2 weeks in Italy. Closing attorney came to our home and the real estate appraiser was timely. The entire process was painless really from beginning to end and I honestly feel like I was not being taken advantage of. Good job all the way around.

Super pleased with Ray ** and the initiatives he made to get our loan closed. Only challenge was when my file was handed off to a person in Arizona after approval because I was in California. Should have stayed with all the connections in Indianapolis. Caused confusion and slowed down the smooth ride I was on.

My Loan Officer, Greg **, did an amazing job making sure my experience was extremely smooth, painless, and surprisingly quick. Throughout every step he kept me informed and was quickly available to answer any questions I may have had. Thank you for all the hard work!

Michelle was great to work with and kept in constant contact throughout the process. The lead time for an appraiser in my area was very long to the point where it could go beyond the already long rate lock period. First Internet Bank assured me they would honor the lock even if closing had to be pushed out which gave me peace of mind. I would recommend FIB to anyone interested in a home refinancing.

As I work in the financial services industry, I was very content to see your bank deliver on service. Michelle ** did an excellent job of managing expectations and communicating with me throughout the loan process. I was somewhat skeptical regarding the level of service FIBI may provide, as you all are an online vendor. In the end, I moved from being a skeptic to being a satisfied client. I would recommend the bank to a new or existing HO. Well done!

My loan officer Greg ** handled my refi quickly, professionally and honestly. From start to finish I felt like I was in good hands. The loan rate was very competitive and there were no hidden costs. I would highly recommend both First Internet Bank and Greg **. Thanks Greg!

After starting the process with Quicken we were not impressed with their high pressure sales and decided to try out First Internet Bank. Michael ** was great to work with and took the time to answer all of my questions. He always called back when I left messages and answered my emails promptly. While the process is always a bit tedious with any loan I felt First Internet Bank was very easy to work with and the process went very smoothly. I believe it was under 45 days from start to finish. We'd deal with them again.

Working with Greg ** and the team was a very satisfying experience. They never pushed and always provide the best possible rate; was very responsive to all my questions and got all the answers I required. One of my easiest and fastest process for a mortgage.

I am very thankful for the support that Max and all the other people at your company showed during our refinancing experience. I have never had any loan go as smoothly as this one. I appreciate the fact that I was kept up to date on it step by step. Thanks for all the hard work that your team did.

We used First Internet Bank to obtain a mortgage for a house we purchased. Max replied to my online inquiry with a follow-up call within five minutes after submitting! And we were off... Application process was swift and responses were rapid. Interest rate was so good we didn't bother to shop around at all! Our realtor and title company weren't familiar with the bank, but they too mentioned how pleased they were with providing information accurately and quickly. Closing went flawlessly, all docs easy to understand. Highly recommended!

Debbie at First Internet Bank of Indiana has been a pleasure to work with. I found First Internet on BankRate.com and was somewhat skeptical due to the really low rates. Well, the rate was true and I even got a great lender credit as well. The customer service was awesome and Debbie walked me through each step. My expectations have been beyond exceeded. Thanks First Internet and Debbie.

Scott ** with First Internet Bank handled my original mortgage a couple years ago. He was very professional throughout the process. That was my first mortgage, and he took time to answer all of my (many) questions. I contacted Scott again to request a refinance proposal when interest rates dropped. I ended up going with First Internet Bank for the refinance and I am happy with the outcome.

George did a nice job presenting information along with options. Well educated on his stuff explained and articulated it well. Need to improve the timelessness of the information along with the overall proactive status updates. Asked for CC information for the appraisal, hit my card with the charge then a few days later credited my account and hit the cc again with a different appraisal company. Nothing wrong with that however proactive communication on what was going on is what I would have expected.

This is my 2nd mortgage refinance with First Internet Bank, both with Mike **, and my 3rd with Mike if you include the time he was with another firm. It's been great to have a relationship with a mortgage broker with whom I can email, just to check rates, and if it looks good, to be able to easily work with him. Because we have a good working relationship (even though we've never met and have only spoken on the phone a couple of times), I know that I can trust Mike to take care of my mortgage needs and he knows I can provide him with what he needs to process my loan. With the most recent experience, he and I only emailed each other - and he got it done quickly and painlessly for us! Should I need to refinance again down the road, I will certainly get in touch with Mike again! Thank you again!

I approached the idea of using an internet bank cautiously and skeptically for my new mortgage because it was new and unknown to me and reviews are mixed. The closing costs and interest rate offered by First Internet Bank were better than any local lenders. Before trusting in them, I phoned James and discussed my concerns. He assured me that he and his team would be good communicators and would do everything to make the process go smoothly. After closing last week, I can say that he did as he said. All went as smoothly as it could. There was excellent communication and I never had a worry leading up to the closing day. I will recommend James and FIB to friends and family.

Mike was amazing in helping Ashley and I get our loan. He helped us with our expectations from start to finish. This was so much better than our previous mortgage experience. We had some questions at one point and Mike even called my fiancee at 9pm on a work night to cover them. He helped put her mind at ease. It is the little things in this process that Mike was willing to do that really made a difference. We will be recommend him and FIB to all out friends and family.

Mike and the team at First Internet Bank were outstanding. They offered the lowest rate around and followed it up with excellent service. Mike was quick in response time, accurate and offered great advise. The refinance process required a lot of documentation but they helped through the whole process. I couldn't have asked for a better experience. Thank you!

Fast, easy, and intuitive. Worked with Rick and his team, who were all amazing. Every inquiry was answered very quickly, completely, and with the utmost professionalism and knowledge. Closed in a very reasonable amount of time with a great notary to boot. Would absolutely use FIB again and/or recommend to a friend.

Being a self-employed I wanted to make sure all my income docs were reviewed prior. Working with Joey has been an awesome experience. He was able to give me assurance that all the paperwork submitted was reviewed and verified. Once the property was found, the transaction was very smooth and I was able to close in 3 weeks. Highly recommend!

Nikko and I worked great together to get all the data that was need to make this happen 3 weeks. Being self employed I knew that it was going to be difficult, and require much more paperwork. I would imagine this was one of Nikko's larger files after receiving both LLC documents. Nikko spoke with me once a day to keep me informed on the progress. I have already referred friends and family. We will be in contact soon with the next loan.

After experiencing communication issues with other brokers and lenders, we were so pleased with the communication that occurred throughout the entire process with First Internet Bank. Nikko was always readily available by phone/email for a many questions. He was professional in handling our (complicated) loan and got the job done in a quick and efficient manner. Even though we switched to this company in the middle of our housing contract, Nikko and First Internet Bank were able to make our original deadline and get us in our new house within 3 weeks!

We are first time home buyers and had a condition on our purchase agreement to have closing by certain time. We hardly had 4.5 weeks for closing. We found First IB and talked to Joey. Joey was very approachable and was able to get us the best rate and he completed all required documentation on time. So far, my experience with First IB was great.

The service we received from Jeri ** our Mortgage Broker was excellent. She was on top of every detail. Jeri ** managed to work for 1st Internet Bank but ALWAYS made me feel that I was her first concern. Everyone did their job well. Thank You.

I had an excellent experience working with Shelly at First Internet Bank for the loan for our new home. From day one she was extremely responsive and made the process as seamless as possible. Everything with the loan was ready weeks prior to our closing. She answered all of my questions and took the time to explain everything in detail.

Very good overall. Responded promptly to my emails. Return phone calls when I had left message. Very willing to work with us. Explain everything that needed to be explain. The last stage of the loan was the difficult part. The underwriters wanted more information. Everybody worked together to get it done.

Excellent experience. Personnel were knowledgeable, personable and quick to complete and follow up the loan process. Paperwork came to me quickly and was acted on promptly. I liked the online security and electronic signing. The entire staff was efficient and easy to work with. Of particular note was William **, who went the extra mile to process, explain, assist and follow up. He was patient with me, as I did not really understand much of what was involved at first. He was efficient, extremely knowledgeable, and easy to understand. At no time did I feel pressured to select First Internet Bank as my lender, unlike other companies I had previously contacted. I would recommend First Internet Bank to my friends.

Scott ** was pleasant, bright and on top of it from the get-go. He did what he said he would do when he said it. That is worth a lot. And he saved the day when he handled a potential mess with taxes. I think we closed less than a month. Of course I sent the information also when I said I would and was timely as well. First Internet Bank was a good choice to refinance with.

I was lied to about if my loan would be sold or would be serviced by specifically Wells Fargo. Told explicitly no. Less than two months after closing and I just got a letter that my loan is now serviced by none other than WF. If that had been disclosed as a possibility up front I would not have done business with them. The loan also closed much slower than I was told it would and I'm still trying to get my property taxes settled after closing because they refused to listen that they can't send a property tax payment before the bill has been sent for the year (and it was for the wrong amount).

This is my 2nd mortgage through Internet Bank. It was a very smooth and easy experience. The people I dealt with were professional and easy to deal with. I would definitely recommend Internet Bank to others. Thank you for all your help.

I bought my first home last year and was a bit nervous using an online bank to process my mortgage, so I ultimately went with a local bank. However, with falling interest rates, it made since for me to consider refinancing, so I began shopping for rates again and felt more comfortable pursuing an online option to get the best rate/cost structure. I'm so glad I did! I primarily worked with Jim ** and he understood my situation, and was very thorough in showing me how different scenarios would play out in the long run. After that, the application process was painless and the logistics of the refinance went smoothly as well. I occasionally had some issues with uploading documents to the online portal, but the team was always prepared to give me other alternatives to submit the required documents. Great experience!

Went smoothly. A little confusing but that expected with all the paperwork. Mr. ** was pleasant to work with. Overall a good experience. Sometimes it was difficult to upload the required documents but we eventually figured it out. Had some questions at closing which notary could not answer.

My experience with Chris ** and the rest of the crew at First Internet Bank could not have been more positive. Chris helped every step of the way to make the process as painless as possible. Frankly, his follow-up kept me motivated when I found myself getting bogged down in the minutia of digging out all the necessary documents. I have nothing but praise for the cordial, professional manner with Chris conducted himself. I'm extremely happy I took a chance with an entity, quite frankly, I hadn't heard of before. I knew I didn't want to re-fi with a HUGE operation and simply be a number. Please don't think I'm denigrating First. On the contrary, whatever the size of the institution (and I realize you ain't small) the congenial way I was treated is something that has been missing for far too long at other businesses. I've already recommended First Internet Bank and will continue to do so. Many thanks!

Good overall experience. Jim ** was outstanding in all aspects: competence, responsiveness and focused on the goal. Other personnel were not at his level, but were generally good. I have already told people of the outstanding service at your bank.

From the first phone call to inquire about a mortgage, Nikko ** was professional, friendly and extremely knowledgeable. Within a few minutes I was preapproved for a mortgage and was able to locate a property to purchase. As soon as I made an offer, the paperwork began. I feel like I became family with Nikko as we were probably on the phone almost every day with some question I had. He was always able to lessen the stress and then the process continued with Katie **, who was as professional and we finally received word that we were in the home stretch. We close in 2 days, and I couldn't be happier. Both Nikko and Katie were truly wonderful to work with. Great team! Thanks.

Greg ** and his team worked diligently to find the loan that would best suit my needs and resources. The professionalism throughout the entire process was second to none. I would gladly recommend any of my friends and family to your bank to any banking needs. I could not be happier.

Greg ** was one of the main reasons we went with your bank for our refinancing. We worked with him before and he was courteous, professional and prompt to communicate. Unfortunately, we cannot say that about others on the team. Others failed to meet our expectations with respect to prompt response times.

My experience was great. Whenever I had questions someone responded promptly with an answer. There were no surprises during the process. The loan officer was knowledgeable and provided honest prompt responses. In all I wouldn't hesitate to use First Internet Bank again for future transactions. That pretty much sums it up.

I spoke with Aaron ** almost daily for over a month waiting for the perfect day to pull the trigger and lock in my rate. Once that was done, it was smooth sailing and a super fast refinance to closing. Took about 30 days from lock to closing with no problems at all. Received the best rate possible anywhere for a 30-year refinance. Would recommend without question.

Truly a great experience working with the professionals at FIB. Mr. **, Ms. ** and the entire Mortgage Team provided excellent service and were readily available when I had questions. I would highly recommend working with these guys for your Mortgage needs.

We had an excellent experience with First Internet Bank. Rick **, our Mortgage Loan Officer, was knowledgeable and efficient. We had several other refinance proposals; however First Internet Bank provided us with the best rates and terms to suit our needs. The process was quick and flawless. I would recommend First Internet Bank and Rick ** to anyone in need of refinancing their mortgage.

Unbeatable price and terms. I will definitely choose FIB again, And I will recommend it to others. The other parties involved, seller and agent, were apprehensive when seeing that I was using an out of area bank. However, FIB came through on the required dates and terms.

Mike ** was awesome. He did a fantastic job working through all the issues we had. And was always available to take my calls or answer emails – nights, weekends, whenever. And he did a great job coordinating with title company. Thanks so much!

Re-Fi existing mortgage after home improvements, I used Mike last year to consolidate and re-structure my debt with great success, so it was a great fit to return to him. As with my past experience, he performed well above all my expectations and never left me in the dark as to where we were headed in the entire process. Absolute pleasure to work with him and the people connected to First Internet Bank.

If it wasn't for Mike ** I wouldn't have refinanced. He answered all my questions and gave me the BEST offer. I would recommend First Internet Bank to my friends due to Mike's assistance. I would work with Mike again if I was to refinance or take a loan of any kind with Fibank.

Thank you to Ray ** and First Internet Bank. We had an excellent and seamless experience. Ray is extremely professional and was always promptly replied to our phone calls and emails. Ray also took the time to thoroughly explain each stage of the mortgage loan process. FIB processors and admin staff were also professional and great communicators. I highly recommend Ray and FIB!

I have been with First Internet Bank for many many years. They have serviced my needs better than any of the other banks ever have. The website and mobile app are better than all the other banks I have tried. All four of my children have accounts with them too. Strongly recommend for ALL your banking needs. They have been a great partner over the years in meeting my and my families' financial needs.

I had the pleasure of going through the mortgage process with my loan officer at First Internet Bank. He was very proactive and not pushy. It was important to me that my mortgage company was good because I read a lot of awful stories when shopping for a mortgage. The mortgage rates for FIB were competitive and the reviews were good, so I decided on FIB. Everyone during the mortgage process was helpful and quick to respond. They have the process extremely streamlined, so there was no delay on part of the bank. I would recommend FIB if you're shopping for a mortgage. Despite being an internet bank, I think they did a better job than some of the larger, traditional banks.

James was great throughout the entire process. He was always available when I had a question. I have gotten numerous loans in the past, and I would say that Mr. ** was the most helpful and professional. I would definitely recommend First Internet Bank. The process was straightforward and efficient.

We refinanced both of our mortgages via the bank. The services tendered to us by both Max and Glenda were professional and accurate. We did refer others to Max. Thanks to both of these great folks. The process was very smooth.

I wanted to take a minute and provide feedback on the excellent job that both First Internet Bank and John ** displayed during a recent refinance. I have dealt with many firms and can say they are the best by far. Clear communication and easy to do business with. Five stars!

The First Internet team I worked with, led by Melissa **, was extremely professional and really went the extra mile to provide great customer service. Furthermore, they were able to give me a very competitive rate. I will use them again.