First Internet Bank
First Internet Bank
Overall Satisfaction Rating
4.82/5
  • 5 stars
    93
  • 4 stars
    8
  • 3 stars
    3
  • 2 stars
    1
  • 1 star
    1
Based on 106 ratings submitted in the last year
Show rating distribution

First Internet Bank

ConsumerAffairs Accredited Brand

At First Internet Bank, we’re dedicated to serving as your trusted mortgage partner. It’s not just our exceptional customer service that sets us apart – our competitive rates are hard to beat!

We offer a variety of loan programs to help fit your needs: Fixed, ARM, Jumbo, FHA, VA, HARP and Home Equity. And for your convenience, you can apply online 24/7, no appointment needed.

Contact us today and let us make your home loan experience better, faster and easier.

NMLS #424182. Member FDIC. Equal Housing Lender.

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Last updated: Nov. 3, 2017

148 First Internet Bank Consumer Reviews and Complaints

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Verified Reviewer
Original review: Nov. 3, 2017

First Internet Bank and Deborah ** made purchasing our home the dream that it should be. From my first phone call until closing, Deborah answered all of my questions and eased my nerves. Now my family is in a perfect home. Thank you FIB!

First Internet Bank response

Congratulations on your new house, Amy! It’s truly our pleasure to help you and your family get into your perfect home. Thanks for sharing your experience with us and for choosing First Internet Bank. We appreciate you.

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Verified Reviewer Verified Buyer
Original review: Nov. 2, 2017

Closed my refinancing with cash-out option on 31st Oct17. Very easy to work with the team! Greg ** was my loan officer. Great teamwork, excellent communication. I strongly recommend the First Internet Bank and give them highest possible ratings. Thank you!

First Internet Bank response

Thank YOU, Rajesh! We truly appreciate your great feedback and recommendations. Welcome to the First Internet Bank family!

Verified Reviewer Verified Buyer
Original review: Oct. 27, 2017

I purchased my house a few years ago and was watching interest rates and saw they were down to where I could shave about a point off my rate. I called First Internet Bank and was introduced to one of the best financial people I have worked with on any financial business. His name is Greg **. Now let me clarify, there was a team of support and approval people involved as well, but I can tell you from the day I first started talking with Greg until I closed on a refinance loan was just 20 days. Yes in twenty days I was able to go from a phone conversation about potentially refinancing, to closing on a refinance of a jumbo loan.

The group at First Internet was by far the most accommodating and customer driven group I have ever worked with. I have owned many houses(6) and this is by far the best mortgage experience I have ever had. Great Job Greg and team. By the way no automated hours worth of delays getting through a computerized phone system, and everyone I worked with spoke English!!! God Bless. Thank you.

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First Internet Bank response

“By far the best mortgage experience I have ever had!” We love seeing those words. (“Great job,” “accommodating” and “customer driven” are some of our favorites too!) Thank you, Rex, for your incredible feedback. We truly appreciate your kind words. Thanks for choosing First Internet Bank!

Verified Reviewer Verified Buyer
Original review: Oct. 19, 2017

Prior to getting in touch with Jessica **, I heard horror stories of what people had went through to get a mortgage. I never once felt that way with Jessica and her team. She was able to answer all my "strange" questions. Never once did I feel stressed out. Communication between Jessica and the team at FIB was outstanding. If I ever refinance, I will be reaching out to Jessica and the team with FIB.

First Internet Bank response

Thanks for choosing First Internet Bank, Kelly! No question is too “strange” and we’ll always do whatever we can to keep you from feeling stressed. Congratulations on your new home!

Verified Reviewer Verified Buyer
Original review: Oct. 3, 2017

My current refinance with First Internet Bank was excellent. The rate on a 15 year mortgage could not be beat by other banks that were contacted. The service was top notch and very professional. Any questions I had were answered promptly and professionally. Closing was within 30 days of loan origination. Would recommend!!

First Internet Bank response

Armando, thank you for your top-notch review. At First Internet Bank, we always strive to provide professional, efficient and timely service as well as personalized attention (not to mention competitive rates!). Welcome to the First Internet Bank family. We truly appreciate your business!

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Verified Reviewer
Original review: Sept. 16, 2017

I had a good experience refinancing my home with First Internet Bank. My loan manager answered my calls promptly and answered all my questions. I liked how everything was online and I could upload documents. Sometimes it was a little confusing, though, having to sign on to different secure systems to sign or upload documents. I wish there was just one system or process. But my loan manager helped out when I was confused, and there are various systems and levels of security for a reason. Thanks!

First Internet Bank response

Margaret, thank you for choosing First Internet Bank for your refinancing and for your positive review! We’re glad we could help quickly with any confusion, but we apologize for any complications along the way. We appreciate your understanding of the extra steps we take for the sake of security. Welcome to the First Internet Bank family!

Verified Reviewer Verified Buyer
Original review: Sept. 11, 2017

Michael ** was very professional and efficient. He kept us informed on the progress of our loan. He also made the effort to attend our closing, which we greatly appreciated. He was very persistent and effective in obtaining information required from our Homeowners' Association.

First Internet Bank response

Michael, congrats on your new home! Hearing that you received such good service never gets old as that’s always our goal. Thank you for your wonderful feedback, and welcome to the First Internet Bank family!

Verified Reviewer
Original review: Sept. 9, 2017

Joey was very friendly, responsive, and helpful. The process went smoothly and it was nice to be able to sign the paperwork after hours at home. The rate was good and overall it was a pretty painless and pleasant experience.

First Internet Bank response

Shannon, thanks for your kind words. We do what we can to make your experience pleasant and as painless as possible. Thank you for choosing First Internet Bank!

Verified Reviewer Verified Buyer
Original review: Sept. 8, 2017

I am very pleased with the overall service and attention that I received from Shelly and all who were involved in my refinance. The process was extremely smooth and there were no unexpected surprises. I would recommend your services to anyone interested in excellent product/services. Thank you so much. I'm very satisfied.

First Internet Bank response

You’re very welcome, Vincent. When you’re satisfied, we’re satisfied. Thank you for awesome review and any future recommendations!

Verified Reviewer Verified Buyer
Original review: Sept. 8, 2017

We had a great experience with First Internet. We frequently asked question by both email and phone (almost daily) and Kelsey responded to us almost immediately, and often on weekends. Everything was done promptly and the whole process was made very simple for us!

First Internet Bank response

Irma, we know time is of the essence during the loan process so we respond as quickly as possible. Thank you for taking the time to leave such a rave review. We appreciate your business!

Verified Reviewer Verified Buyer
Original review: Sept. 8, 2017

I had a very positive experience with Debbie **. She was very helpful and worked to get me the best combination of low interest rate and low closing costs. I also really loved it that the closer came to my house! The only negative experience was that I felt the loan processor, Glenda **, did not seem very knowledgeable. For example, even though I had sent her copies of my annuity award, she wanted additional documentation to show that they would continue to pay this each month, even though the notification clearly stated that the annuity would continue for life and was irreversible.

She re-requested documents that had already been submitted, and insisted that she needed all the boiler plate pages of my Social Security award letter, when all she really needed was the first page showing my name, benefit amount and effective date. I finally had to ask Debbie to intervene on my behalf, and she was able to straighten things out. Otherwise, I was very happy with my experience with First Internet Bank.

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First Internet Bank response

Andrew, although we were glad to hear you had a good experience overall, we apologize for not meeting your expectations on the processing side. We appreciate your positive, yet honest and constructive feedback. Your concerns have been shared with the management team as an opportunity to improve our loan processing overall. Thank you for your business and for choosing First Internet Bank!

Verified Reviewer Verified Buyer
Original review: Sept. 7, 2017

I found your bank through LendingTree. I have done 2 loans with you now. It's been a very easy process. Kent has been great to work with, communicating efficiently and quickly when needed. Thanks for the great customer service.

First Internet Bank response

Jeff, thank you for your repeat business and excellent review. You are welcome; we are happy to help!

Verified Reviewer Verified Buyer
Original review: Sept. 7, 2017

We had started the refinance process with our former mortgage holder, but when we heard about First Internet Bank and spoke with Debbie, it was apparent that your services were superior to that of our former mortgage company. It was a very smooth, organized, and professional process! Hats off to your organization and staff.

First Internet Bank response

Debbie, to hear us described as superior is truly flattering! Thank you for taking the time to share your wonderful experience. Welcome to the First Internet Bank family!

Verified Reviewer
Original review: Sept. 6, 2017

I was skeptical at first, of course. I had never dealt with an internet bank but always with a hometown bank. Scott was great. Never pushy but only informative. He guided me through the whole experience so I always knew what was needed to be done. I have no problem recommending First IB to friends. (too bad about that unfortunate acronym: FIB ha ha)

First Internet Bank response

Matt, we’re happy to hear we were able to be an informative resource throughout the entire loan process. Thank you for sharing your great experience and for any future referrals.

Verified Reviewer
Original review: Aug. 29, 2017

I was first contacted by Tyler from First Internet Bank after submitting a Lending Tree inquiry online. I was flooded with a wave of many sales calls including one from my prior mortgage servicer, Citibank. Citibank promised to beat any offer as they wanted to keep me as a customer. In the end, they were not able to make good on this promise, as they could not even match much less beat the numbers Tyler provided from First Internet Bank. The rate and terms were the best I could find anywhere. Aside from the numbers, I was very happy with the time Tyler took to get me in this loan, taking my calls and answering concerns immediately and thoroughly. He simplified the entire process and I cannot say enough as to his professionalism and customer service. The process from start to finish went off without a hitch and I am totally satisfied with the way things went. Great closing and experience!

First Internet Bank response

Robert, we're very happy you’re very happy! Thank you for sharing such detailed and excellent feedback. We know the loan process can be complicated and that you may have questions, so we’ll do whatever we can to answer your questions quickly, accurately and thoroughly. Thanks so much for your business and welcome to the First IB family!

Verified Reviewer
Original review: Aug. 23, 2017

Mike was a pleasure to work with. He was responsive, kept me informed as moved through the process. Was diligent in getting through some problems which were out of his hands. The entire process was painless and I would not hesitate to recommend Mike ** to friends and family.

First Internet Bank response

Soledad, thanks for the kind words and future recommendations. Hearing that your process was painless brings a smile to our faces!

Verified Reviewer
Original review: Aug. 21, 2017

Although I was hesitant to use an online bank for my mortgage, First Internet provided exceptional care and service. My loan officer kept me informed through the whole process and made it understandable and affordable. I was thoroughly impressed by the service I received, and would highly recommend them to everyone. Even my realtor was impressed with them, and he has been in the business for decades.

First Internet Bank response

First off, Elizabeth, congrats on your new home! We were happy to serve you – and are honored to hear we even impressed your seasoned realtor. Thank you for your great review and for any future recommendations.

Verified Reviewer
Original review: Aug. 19, 2017

James did a great job, everything was done quickly and on time. The document submission was easy. When my Dad passed away in the middle of the process James and Christie were very understanding that I wasn't functioning very well. We made it through and closing went off without a hitch.

First Internet Bank response

Carrie, our condolences on the loss of your father. We’re glad your experience was a positive one during this especially difficult time. Thank you for taking a few moments to leave such kind and meaningful feedback.

Verified Reviewer
Original review: Aug. 18, 2017

First Internet Bank was very responsive to my mortgage needs. The closing went as expected with no surprises. They kept me informed throughout the entire process and I would most definitely use them again. Kudos to the entire First Internet Bank Team.

First Internet Bank response

Brian, we look forward to serving you in the future with any mortgage or other banking needs. Mortgages can be overwhelming so we are committed to helping you through the entire process. Thanks for sharing the great feedback, and welcome to the First IB family!

Verified Reviewer Verified Buyer
Original review: Aug. 16, 2017

We did refinance our existing mortgage. We worked with Kelsey and she worked with me till the end and making sure I am on board. It made us felt refinancing was easier than we thought. All we did was lock rate and submitted documents for approval. We closed in less than 3 weeks. They came to our place to get documents signed. Low closing cost than other lenders. I am really happy that we choose FIB.

First Internet Bank response

Ajaya, we’re happy that you’re really happy! Thank you for taking the time to give us such a great review. We do whatever we can to make your experience as easy as possible – and that includes bringing the closing documents to you! Thanks for choosing First IB!

Verified Reviewer Verified Buyer
Original review: Aug. 16, 2017

Nikko was always very professional while helping us with our loan application. He kept us informed during the loan application and worked closely with our real estate. I would throw some curves to Nikko which could have made his job much more difficult and he would knock it out of the park. My realtor and closing agent both said they didn't think he could have gotten it done in the amount of time he had to do it. My hat is off to Nikko and a grateful thank you to First Internet Bank.

First Internet Bank response

You’re welcome, James! We appreciate your honest, thorough and flattering review! We’re always up for the challenge of answering tough questions and hitting your timeline. Thank you for your business.

Verified Reviewer
Original review: Aug. 16, 2017

From beginning to end the process was effortless. Kent was excellent, he answered all my questions and was diligent in his work. This has been one of the best refinancing experience I've ever had. Thank you for making the process so effortless.

First Internet Bank response

Excellent, diligent, effortless – and one of the best refinancing experiences you’ve ever had? We’ll take it, Patricia! Thanks for taking time to write such a rave review and for choosing First IB.

Verified Reviewer Verified Buyer
Original review: Aug. 16, 2017

We recently purchased a condominium and applied for a mortgage through First Internet Bank after shopping mortgage rates and fees. First Internet Bank's rate and fees were very competitive. The entire process went smoothly - we were advised early in the process about the majority of the information that we would need to provide and how the application process would proceed. Our information was reviewed quickly and open items addressed promptly. Debbie, our mortgage loan officer, was very professional and courteous - a pleasure with whom to work! She was very attentive to our application and kept us apprised of the status. Given the opportunity, I will recommend First Internet Bank for mortgage services. Our experience was excellent.

First Internet Bank response

First, congratulations on your new condo, Carla! Second, thanks so much for your glowing review – and thanks in advance for any future referrals you send our way! We truly appreciate your feedback and your business.

Verified Reviewer Verified Buyer
Original review: Aug. 15, 2017

I found each to be professional mannered and knowledgeable with my financing needs. Each step went smooth and those involved kept me informed either by a phone call or e-mail. Home closing as in the refinancing steps went off without a hitch. I was pleased with the outcome and would use 1st Internet Bank in any future banking needs.

First Internet Bank response

Thank you, Frederick and Barbara! We know refinancing a home has lots of steps so it’s always our goal to keep you informed along the way. We’d be happy to serve you again with any banking needs!

Verified Reviewer Verified Buyer
Original review: Aug. 14, 2017

Very good and fast communication. Documentation was easy. Very impressed with speedy processing to meet tight closing deadline. Tyler and Dean were best. Got best interest rate than competitors. Overall Good experience. Will definitely use bank again for any future mortgage needs. Will also recommend friends and family.

First Internet Bank response

Ashok, we know you have a lot on your mind when applying for a mortgage. That’s why we communicate often and make the process as quick and easy as possible. We’re happy to hear you had a good experience and look forward to serving you again in the future. Thanks for your positive review and any future recommendations!

Verified Reviewer Verified Buyer
Original review: Aug. 14, 2017

It was great working with Joey. I really appreciate the effort he has put in securing my loan. I also greatly value his inputs. Joey has followed up sincerely and helped in securing my loan. I am going to recommend this to my friends and family.

First Internet Bank response

Thank you for sharing your great experience, Sarat! We also appreciate any future recommendations. We’re happy we could be a trusted resource for you during the loan process. Welcome to the First IB family!

Verified Reviewer
Original review: Aug. 14, 2017

I was satisfied with my mortgage experience with the following comments: initial call back was fast and ongoing communication was clear and timely, the rate was excellent, I needed to completely reapply when it turned out that my wife needed to be added to the application - this seemed unnecessary as FIB could have ported my information over to a new application and Uploading my financial information was not easy- and the broker was in two minds about uploading vs. e-mailing- this could be improved.

First Internet Bank response

Antony, thank you for your constructive and honest feedback. We’re glad you were satisfied with your overall experience. We understand it can be frustrating to upload your documentation rather than send it via email, but we require the use of a secure tool to keep your financial information safe. Unfortunately, because of federal guidelines required by the Real Estate Settlement Procedure Act (RESPA), reapplying for a mortgage is unavoidable when adding another person to the application. That should have been communicated to you more clearly, and for that we apologize. We’ve shared your concerns with management to be used as a training opportunity for improved customer communication. Thank you for choosing First Internet Bank.

Verified Reviewer Verified Buyer
Original review: Aug. 12, 2017

My experience was very satisfying and I would recommend First Internet Bank. I appreciate the personal and professional attention to detail. Everyone was very helpful and I have known and worked with Chris ** on prior mortgages. Chris goes above expectations.

First Internet Bank response

Keith, thanks for the awesome recommendation! We strive to be helpful, and to go above and beyond to exceed our customers’ expectations. Thanks for choosing First Internet Bank!

Verified Reviewer Verified Buyer
Original review: Aug. 12, 2017

We were more than happy with our refinance process and they will have us as repeat customers. Not only did we get the best rate, we have the most professional, responsive and patient loan officer. We highly recommended Jim **. He went above and beyond and is very attentive to clients during what could be a stressful process for most. He delivers on his promises and keeps his clients posted.

First Internet Bank response

Judy, we’re glad you were not only impressed with our great rates, but with the professional and personal service you received. Thanks for your excellent review! We’re happy we were able to ease your mind and reduce your stress level during the refinancing process. That’s what we’re here for! Thanks for your business.

Verified Reviewer
Original review: Aug. 11, 2017

My wife Christine & I want to thank Jessica specifically for everything. We were going to shop a few ReFi options, but after my first call to Jessica, there was no reason to shop or look any further. She took us through the process efficiently & with great professionalism. Couldn't recommend her or First Internet Bank any higher. Thank you so much again!!!

First Internet Bank response

Thank you so much, Brian, for your outstanding feedback and your business! We’re glad we could make the refinancing process efficient for you and your wife – and that choosing us based on your first impression worked out so well!

First Internet Bank Company Information

Social media:
Company Name:
First Internet Bank
Company Type:
Public
Year Founded:
-1999
Address:
11201 USA Parkway
City:
Fishers
State/Province:
IN
Postal Code:
46037
Country:
United States
Phone:
1-844-323-4942
Website:
www.firstib.com