Thanks for allowing us to earn your business! We’re glad you’re a part of the First IB family, and we look forward to continuing to serve you.
Original review: Oct. 18, 2016
I was a bit cautious working with FIB, because I had never heard of them before, and due to online scams and fraud, anything associated with the Internet can be a little frightening! I was quite pleased with my interactions and ease of getting my refinance processed. Everything could be uploaded on-line and was pretty straight-forward. I found their rates and overall fees very competitive when I was looking. The best part of FIB was their customer service and willingness to call me back when I had questions. They were always polite, responsive and thorough.
First, congratulations on buying your first home, Jamie! We understand it can be a complicated, stressful process — but we’re always here to help! Thanks for allowing us to be a part of your journey. Congratulations again and thanks for your business!
Original review: Sept. 23, 2016
As a first time home buyer, the whole process seemed daunting, but Shane **, my mortgage loan officer at FIB, answered every single question promptly and patiently and actually made the experience fun from the first phone call to the closing.
First Internet Bank (FIB) offers the most competitive refinancing rates and has the most client friendly online process for securing a loan. Their loan officers are some of the most responsive, knowledgeable, trustworthy, and helpful individuals with whom I have done business. I would unreservedly recommend FIB to friends and associates seeking a loan. In fact, I have been so satisfied with FIB's performance that I have twice refinanced with them.
Thank YOU for your business! We’re glad you enjoyed your experience with us and we’re honored you’d recommend us to your friends and family. Much appreciated!
Original review: Oct. 18, 2016
It was really a great experience banking with First Internet Bank. Especially we would like to extend our sincere thanks to the loan officer Joey **. The entire process was very smooth and Joey helped us with the process and we're able to close the loan in less than a month. We would certainly recommend first internet bank/Joey ** to our friends and families.
We’re so glad to have you as part of the First IB family! We truly appreciate your business and look forward to continuing to serve you for years to come.
Original review: Oct. 17, 2016
I have used First Internet and Debbie ** multiple times now and could not be more satisfied with the service that I have received. After experiences prior to FIB with other mortgage companies I will be a lifelong customer. Everything about FIB has been professional, courteous, thorough, and punctual. This organization has an edge on all of their competitors that I have dealt with in their sheer ability to adapt to their customer's needs and execute loans.
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At First IB, it’s our goal to be quick, efficient and secure — and provide personalized attention (not to mention competitive rates!). Thank you for choosing First Internet Bank. We truly appreciate your business!
Original review: Oct. 9, 2016
We were extremely pleased with our recent experience refinancing our house with First Internet, with Nikko ** as our loan officer. We feel that we got a good deal, and the process was relatively quick and well organized. I appreciated that a secure system was in place to upload sensitive documents. Everyone with whom I interacted (especially Nikko) was very responsive, knowledgeable, professional, and pleasant. We will definitely recommend First Internet and Nikko ** to others should we be asked.
We are always happy to “hold your hand” throughout the entire process (and just because we like you!). Thanks so much for your great review, and especially for your business!
Original review: Sept. 28, 2016
Daily check-ins efficient follow-up. Strongly recommend. Max is great and so was everyone else. In-house deals, there will be hang-ups. A good team anticipates them and will "hold your hand" to make sure there are no delays. That's what these folks do.
We appreciate the kind words, Amber! We enjoyed working with you just as much… Thanks so much for your business!
Original review: Sept. 26, 2016
Jessica ** was helpful and professional during the entire process. We enjoyed working with her. She was prompt and made our mortgage process easy on us. I appreciate how she always made sure to handle everything. I would highly recommend her and the company to a friend.
Thanks so much for the fantastic review, Aaron! (And thanks in advance for any referrals you send our way.) We’re glad we were able to save you a few bucks and make the process as painless as possible. We appreciate your business!
Original review: Sept. 24, 2016
Our experience was fantastic. Greg ** helped us secure a great rate and save a ton of money. He was very informative and made the refinance process go much easier than we expected. We really appreciate all your help. Thank you. We would gladly recommend Greg to anyone that is looking for help.
Thanks so much for allowing us to serve you a second time! We truly appreciate your business. Enjoy your new home!
Original review: Sept. 23, 2016
F. I. B. of Indiana provided excellent service in the preparation of our VA home loan. This is the 2nd home mortgage that we've utilized this company assisted by Mike ** & team who provided excellent customer service & closed our loan ahead of schedule. Thanks Mike ** & First Internet Bank of Indiana!
Scott is very experienced, very helping. Scott helped us throughout our mortgage approval process. He answered each and every single question we had, no matter if it was a trivial question. I will definitely recommend him to my friends whoever is looking for help just like us. Very much satisfied and we are very happy we successfully completed our loan process. Thanks a lot Scott and his team.
This was my first home buying experience. I expected a lot of bumps along the way. Jeri ** made my experience a memorable one all for the good. I really appreciate her professionalism and guidance, made my experience relatively easy. She should commended.
I can only say this was most assuredly the finest mortgage refinance experience I have ever had and I have now done 3 total. Even when faced with issues due to CEMA mortgage refinances that left what appeared to be 4 mortgage values open on the county records, and learning it could cost me upwards of $1500 to get letters from BAC explaining these are not active mortgages, Dean worked with the title company and supplied the documents I had, and saved me the trouble and money. Shane could not be more responsive. Great job to all. Thank you.
Michele LernerMortgage & Real Estate Contributing Editor
Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.
More about Michele→
First Internet Bank is an online bank that offers a full line of banking services, including mortgages. It was established in 1999 and is headquartered in Indiana. The bank does not have any branch locations, but it operates in all 50 states.
- Online application: Interested consumers complete their entire application for First Internet Bank online. They can get pre-qualified online too.
- Rate Watch: Those looking for a competitive interest rate can set up Rate Watch on First Internet Bank’s website. They will receive an email notification when rates reach their specified point, or they can sign up to regularly receive rate updates.
- Mortgage types: First Internet Bank offers several types of mortgages to meet consumers’ needs. Options include fixed and adjustable rate mortgages, FHA and VA loans, USDA Rural Development loans, HARP loans and jumbo mortgages.
- Contact: Applicants can reach the bank’s mortgage loan officers by phone during extended business hours on weekdays and from 9:00am to 4:00pm on Saturdays. The website also clearly lists loan officers’ email addresses.
- Blog: All consumers can visit First Internet Bank’s blog to read helpful financial and banking articles. They also post about home buying and mortgages.
- Best for Those comfortable doing all their banking online.
First Internet Bank Company Profile
- Company Name:
- First Internet Bank
- Company Type:
- Year Founded:
- 11201 USA Parkway
- Postal Code:
- United States
- (855) 973-1153