First Internet Bank Reviews

Don’t use this bank if you are a person of color. They don’t care expect us to be successful. They closed my account because I had a reasonable balance. Why did they not request for a proof of funds or source of that money?

Another bank that de-banks, in this case, veterans. Apply and they want proof of residence, which is perfectly legitimate as I work at a financial institution myself (although my current address is on my license). They ask for a current bank statement, collect all of my information, then refuse to open an account. 30-year veteran, so I have multiple addresses over the last 30-years and was told on phone that could be a factor. Sounds to me like they just don't want to serve veterans. No issues with Old Glory Bank, the pro-America/pro-Veteran bank!

Stay away from this Bank. I was a customer for 18 months. Their customer service is awful. The reps talk over you and try to dominate the conversation. They do not listen and basically leave notes to each other in your profile. I asked to speak to a manager multiple times and was quickly transferred to a generic voicemail with no name or number referenced (“the person you are calling…”). I NEVER received a call back. They closed my account without any notice or communication to me. Again, stay away from this business; they do not value customers or have any concerns about customer experience.

Nightmare! David ** has abandoned principles that made him, FIB. Was Faithful FIB business and personal customer for over 25 yrs. In just 3 weeks, they completely trashed their reputation and all 6 of our bank accounts. Deleted already confirmed bill pays, over paid one bill by $32,500 and told "sorry, you'll have to call the company we overpaid and tell them to send it back"!!!! Yes, they really said that! Deleted our payroll account and deleted 25 years of vendors we have paid through this bank. Find another bank. The list goes on and on.

FIB has been my bank for over 25 years. They have great online banking tools. They also provide competitive MM rates (for a bank). When we have needed customer service, they have been responsive. We have been very pleased with our experience.

Arthur was amazing throughout the house buying process. He provided incredible detail each step of the way and reassurance for each unknown in the current market. Arthur and his team are the best and we would recommend them to anyone!

Building an ADU and needed a fixed rate second. Brian **, our loan officer, did an EXCELLENT job leading us through the process of getting a second. The easiest loan experience we have ever had. No last minute requests for anything and he was calling even on the last day to make sure everything was going okay. Would absolutely recommend Brian ** and First Internet.

Arthur **'s team at First Internet Bank truly care about their customers. They exceeded every expectation I had by always being there to make sure all my questions were answered. The team was very responsive and caring as well as having the best rates in the area.

Mark made everything seamless with efficient communication and meaningful conversations. Made the first time home buying experience a breeze. Thank you again Mark for being very personable and knowledgeable in what you do! Will be recommending anyone that needs to buy a home to First Internet Bank.

My experience with Arthur and his team could not have gone better. They are professional, accessible, and helpful. Honesty is very important for this process and they dealt with all issues with the utmost integrity. Thank you so much for everything.

Joey was above and beyond helpful with the whole contract. Always nice and very pleasant. I'd get very excited about things and just his being so pleasant and very punctual would calm me down. I bought my mom's house and was buying my sisters out which was very nervewracking in itself and his being on top of the whole process was calming. I couldn't have had a better person to go through this with. I am thankful.

Just completed my third loan with First IB! The team is attentive, expedient, trustworthy, personable, knowledgeable. It was an straightforward and easy process. I found out about First IB through a well-respected and well-known financial blogger and would recommend First IB without hesitation.

First Internet Bank was easy to work with and explained things very well. The whole process of buying a home is confusing and intimidating but they helped ease the tension. The online portal also makes it very easy to provide all documents needed.

I worked with this company to finance my first house. Ashley was very knowledgeable and helped make sure my loan was comfortable for me. Ashley explained my loan options to me. This was a great experience to work with this company. If you are need of a finance for a house please work with First Internet Bank!!

All of my requests were met with pleasant urgency and patient explanation of details and context. For such an attractive loan product, the process was incredibly smooth and painless. The interest rate was very competitive and avoiding PMI was great financially, as well as avoiding disappointing complications that can kill an otherwise great deal.

The ease and timeliness of our Home Refinancing Loan with First Internet Bank of Indiana was great. We really appreciated all the communication and customer service. Grant ** and other loan assistants responded quickly to questions. They provided us with a great rate, processed and went to closing quickly, making the loan experience better than expected.

We had a great experience with our loan from start to finish. Our questions were answered, all documents requested were clearly spelled out. The team we worked with was timely, professional and kind. We highly recommend this company! My wife and I are very happy customers!

This process with First Internet was amazing, very responsive helpful staff. I worked with Bertie **, she was so kind and treated me like someone she genuinely cared about. I would recommend her to anyone looking for a good loan.

Good that I just try to apply for the personal loan so I have a good experience with you guys. So can I try to apply for my personal loan, please I have a call when you guys but you close already. I put my new debit card in there for charge.

We were in a situation where the sellers needed a quick closing. Derek ** managed the entire process from initial inquiries through closing in under 30 days with excellent service and communications. Pricing was on point (less than the industry average) and the process was flawless.

From Day 1 of working with Greg ** was THE BEST. I COULD NOT WAIT TO SHARE MY EXPERIENCE!!! This is indeed a real person/real review. I initially started my mortgage process with other banks, but they didn't work out. Credit Karma recommended First Internet Bank-of whom have made my dream come true. Greg ** and Katie ** are both a true blessing! The Confidence, Knowledge, being Attentive to all my questions/concerns made it all less stressful. Have faith and patience and what you ask for will be your reality. Thank you sooo much!

Brian stayed on top of everything the entire process. He was patient with me, even when I was not, and very helpful with detailed explanation of all the things I didn't understand. I've already bragged to several different people that he really helped smooth the whole stressful process out for me. Thanks again Brian and your whole team for getting me and my family through everything.

My situation was somewhat unique in that I was looking to buy-out my siblings for a house we had all inherited. The attorney representing the estate and holding the asset was cantankerous and unhelpful, and my siblings were scattered across the country. Another mortgage company I had started with balked at the deal and abandoned me. Rick ** and his team were not intimidated, they met every challenge and managed to get the loan closed in time for me to leave for an important business trip to Australia. They have my full confidence and kept me well informed every step of the way.

Katherine is really helpful and supportive. It has been a pleasure to work with her and her entire team including Katie. First Internet Bank is so lucky to have a person like Katherine **. I will certainly recommend your services to anyone I know who needs a mortgage. Thank you once again!

Best refi experience ever!! The loan officer we had "Brian **" was the best we were able to stay in communication with him for all our needs from start to finish. We didn't have to constantly talk to someone new or 20 different people. He was very quick to respond/reply to all our calls, emails and texts and answered every question and concern with knowledgeable, detailed informed answers. He and the underwriting team at First Internet Bank got us the best rate and deal that saved us a lot of money with very low fees. We are so thankful for Brian and everyone at First Internet Bank. I highly recommend them to everyone!!

From the very first contact, information seemed to flow covering the majority of my questions. My emails and phone calls were addressed right away. Everything that I was told was very accurate and truthful. This was the fastest I have ever closed! I would not hesitate to use or recommend First Internet Bank!

First Internet Bank was my first bank I wrote off as great place to solve problems, in fact I even thought they won't be trusted to work with. As I met one great man amongst one of their best machine called CHRIS **, my dead situations got revived and start to breathe again. First Internet bank proved to me what they call customer comes first approach. Chris **, went out of his job calling gathered their teams from the best there to see me through to the end of closing with flying colors. I have never praise any bank in my life as the all comes with suspicion and doubt, but first intenet bank is a place I called home because I wrote them off. Just only Chris ** erased my doubt about banks. They for sure have lots of miracle staff. I am so happy all from my A-Z with them.

All of my interactions with my lending manager were clear, concise, accommodating, and informative. The loan product I received was beyond my expectations. I had a unique experience where I had to be out of the country during closing. All of the communications were handled with professionalism and flexibility along the journey. Thanks!

Honestly it was 100% Jessica ** that made me ultimately pick this company. I had three companies I was deciding on and my experience with her and the way she handles things is hands down the best I could of asked for. I am very pleased with my experience. I couldn't thank her enough.

Partnered with FIB and Scott ** to purchase my first home. Was an extremely efficient process from initial request through closing. The FIB team was helpful in quickly answering questions (which I had quite a few). I strongly recommend FIB, and specifically Scott, for your next mortgage.

Ray was awesome in assisting us with our refinance. We were able to shave nearly 2 points off our mortgage AND convert to a 15-year loan. We cannot be more thrilled with Ray and his help during this process.

It was great experience working with First Internet Bank for our home mortgage, we got best rates, service by Joye ** was excellent, fast, honest and very helpful. FYI It was also our second time using the First Internet Bank.

Joey ** was the best representative I have ever had the pleasure of dealing with in my life, and I am 77. He was respectful, fast, courteous, and HONEST, and extremely knowledgeable. I would recommend him and his bank to anyone who is looking for a mortgage, a refinance, or a reverse mortgage (or whatever else he might be able to help you with).

Rick ** at First Internet Bank made it easy to communicate, fill out paperwork, and most importantly made it easy to compare loans to determine that First Internet Bank had the best rates! Will use them again and refer them to family and friends. By the way, this is my second refinance with them!

Very positive experience obtaining a mortgage through First Internet Bank. Great employees, smooth process, great rates. Ryan S. and Melissa Z. were excellent. I recommend First Internet Bank, will consider them again.

Chris has been very positive and responsive to all matters in our process of buying our home. He was able to provide us with a great product and made sure that all actionable items on his end were taken care of in a very timely manner.

FIB and my loan officer, Greg **, were highly professional and efficient. They executed my transaction flawlessly. They were clear and detailed and delivered exactly what they marketed. I received positive reviews of them from all transaction stakeholders.

Joey did a great job in starting, working through and completing my refi loan with First Internet Bank. We got the entire process completed in about 5 weeks. Joey was always right on the spot if any problems or situations I couldn't handle came up. I would recommend Joey to anyone for handing a refi loan! JJC

Joey was fantastic throughout the whole home buying process. Being first time home buyers, we had no clue what we are doing. Joey kept communication with us and our realtor consistent and welcoming. He ALWAYS got back to us and most importantly, kept the ball moving till we got the loan. Hats off to you and your team at First Internet Bank.

First Internet, the loan officer was clear and transparent about the loan process, was responsive with my questions. At every step from document uploads I needed to provide they were there to guide me and what was required. Rene