Credit Acceptance Corp Reviews

  • 4,649,756 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Credit Acceptance Corp

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Credit Acceptance delivers automotive financing solutions, providing subprime auto loans and working with dealerships to offer credit to customers with varied credit profiles. Established in 1972, it employs a unique credit approval process and ongoing account management to support vehicle financing needs.

Pros
  • Flexible payment options available
  • Opportunity for credit rebuilding
  • Accessible for high-risk borrowers
Cons
  • High interest rates on loans
  • Frequent communication issues
  • Potential for aggressive collection tactics

Shop with confidence

Compare with top companies

Credit Acceptance Corp Reviews

Filter by Rating

  • (51)
  • (11)
  • (14)
  • (36)
  • (752)

Popular Mentions

    How do I know I can trust these reviews about Credit Acceptance Corp?
    • 4,649,756 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Credit Acceptance Corp?
    • 4,649,756 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed April 24, 2025

    I took out a loan through Credit Acceptance in 2020 with a 22.99% APR — extremely high even for subprime financing. After I moved abroad, the company repossessed my vehicle in 2024, claiming it was “involuntary” even though I had contacted them beforehand to discuss surrendering the car. They claim they mailed notices, but I never received them — and they never contacted my father, despite having his address on file.

    Worse, Credit Acceptance reported an inaccurate balance to the credit bureaus, then verified that false balance multiple times, only to quietly change it days after I filed a court complaint. Their debt collector also gave conflicting information and made misleading statements on their behalf. This isn’t just a one-time mistake — Credit Acceptance has a long history of complaints, lawsuits, and enforcement actions for predatory lending, illegal repossessions, and inaccurate reporting. I’ve now had to escalate my case to the CFPB, FTC, and even my U.S. Senator. I strongly caution anyone considering financing through this company. They are not transparent, and their practices are harmful and deceptive.

    Thanks for your vote! Report
    Customer Service

    Reviewed April 16, 2025

    These people will repo your car when you've paid. It's obvious that the majority are severely uneducated and the bottom of the barrel. They call you asking YOU to verify who YOU are. The lowest form of customer service I've ever seen. Low class in the head and **. If you choose to work with them; be prepared to fetch your car after they bring it to another state for auction.. when you are current in payments. You've been warned.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Auto Loans delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Sales & Marketing

      Reviewed April 9, 2025

      Unless you have no other choice do not deal with Credit Acceptance. Only reason I did someone hit me and they insurance had not paid my car off yet and credit acceptance one of company give loans no matter what. I wish I had got a rental and waited but can’t how I’m stuck now unfortunately. Wynn’s the warranty department and Credit acceptance work together to scam I think. All I can say take your time, wait, find a fair company that want you to come back, not just want to scam and take from peoples for that moment. Credit Acceptance don’t care cause trust and believe they know they day coming soon. Credit Acceptance don’t care bout the car or warranty you pay to them. Run please run or cancel that warranty. They ain’t going to pay or help pay to repair. NOTHING. Nobody cares. That’s how you know they all are working together

      Thanks for your vote! Report
      Customer Service

      Reviewed April 5, 2025

      My payment was due yesterday, there is a 10 day grace period. They called early this morning and left a message to call them. Then they called again. I said hello and she hung up, then again and finally talked with someone to let them know I will pay the rest Thursday. Why are they stalking me after a day? This is the worst company to get a loan through. Run the opposite direction if they want to "help" you. Plus my car has been in the shop more than I have driven it. They don't care about anything but their payment. I will be more aware next time.

      Thanks for your vote! Report
      Sales & Marketing

      Reviewed April 5, 2025

      Not everyone accepted this is a scam. False statements made, most dealers laugh at the concept of this, embarrassing time at dealer when he pointed to door and said my approval wouldn't buy his lunch or my gas to dealership.

      Thanks for your vote! Report
      Customer ServicePunctuality & Speed

      Reviewed March 31, 2025

      I have always been early paying my car payment, and one time I am a day late, they call me threatening me that they are going to repossess my car and send me to collections. This company is a joke and I want to tell anyone AND EVERYONE NOT TO FINANCE ANYTHING WITH THIS AWFUL FINANCE COMPANY.

      Thanks for your vote! Report
      Staff

      Reviewed Feb. 7, 2025

      Absolute nightmare. Between being lied to about the truck that I purchased through their certified dealer then pointing out numerous times I was sold warranty and gap illegally not agreed to and not paid for my trade in and having the whole situation in court and being told since the truck is illegal to be on the road and told by Credit acceptance staff I would not be charged a penny until the court case is done and truck is made legal to have them hit my credit report and now harass me about money due even after playing back my recording of the people. Stating the obvious I definitely would not recommend these people to anyone. Believe me you're better on foot or save and finance elsewhere. Definitely wouldn't want anyone else to go through the nightmare I am.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed Jan. 24, 2025

      I’m incredibly frustrated with my experience with Credit acceptance. I got a car through Central Truck in Auto and financed it through credit acceptance. The dealership closed, and there was complications with obtaining the title, so credit acceptance never technically owned the car. It was incredibly difficult to explain this to them, and long story short they settled on giving me a refund on December 26th, after my account was closed on December 6th. They left me on hold for 15+ at LEAST every single call, and I was always transferred and never told a straight up answer.

      All the payments I made to Credit Acceptance were meant to be refunded to me on December 26th, and I STILL HAVE NOT GOTTEN IT as of January 24th. 7/10 reps I’ve spoken to have had absolutely no answer for me, supervisors are always off/on lunch/on call, etc. It’s been almost 2 months of working with multiple different reps and it’s being absolutely treacherous. I wouldn’t recommended credit acceptance to anyone. I haven’t been able to get a new vehicle for two months, and credit acceptance has done nothing to help me with that as of now.

      Thanks for your vote! Report
      Verified purchase
      Customer ServiceStaff

      Reviewed Jan. 22, 2025

      When your new-out-trade school daughter, who is just starting her own business and has zero credit, needs to purchase a vehicle to use for work, good luck getting auto financing. But dealers use Credit Acceptance for such cases (as well as those with bad credit). And with a co-borrower, which is where I come in.

      Finance manager helped set up her auto payment before delivery was even taken of the vehicle - with the bank information double, even triple-checked. Fast forward to the first payment due date, and nothing comes out of her account. Call #1 and "customer service" rep (what a joke) says "we show payment was made. Next day, when payment still didn't even show in the banking clearing house - I logged in to the account and it still showed payment was made.

      Now, today, a week later, I am getting collection call... for the FIRST PAYMENT! When I called back, I was connected to the most rude, loud, and horrible "customer service" representative I have ever had the displeasure of speaking to, who only listened to my explanation and then demanded to know what I was going to do to bring the account current. She cut me off several times as I repeated that the payment had been set up before my daughter even took delivery, and that the account information had been verified.

      She then claimed that they used an eCheck and that the payment was returned by the bank. That the routing number was correct, but account number must have been wrong. She would have nothing to do with the FACT that any error in numbers was on their end. It was automatically OUR fault and OUR problem to deal with. I finally ended the call in anger. I will never, ever do business with this company again. I will walk the rest of my life vs. get any kind of loan from this company.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed Jan. 3, 2025

      Credit Acceptance will not release my title to my paid off vehicle. It's been over a month since I paid it off. Talk about horrible customer service. They basically told me I had to wait till they decided to release it due to holidays. I didn't have to wait for them to cash my 9231.00 dollar check. They will not give me an ETA on my title and hung up on me. Don't ever use these people. I'm contacting the Attorney General's office here in Arizona. I'm a Senior Citizen and a Veteran. This is what the world has come to. I'm also contacting the news 3 on your side. I want what's mine and what I paid for.

      Thanks for your vote! Report
      Loading more reviews...

      Credit Acceptance Corp Company Information

      Company Name:
      Credit Acceptance Corp
      Website:
      www.creditacceptance.com