Credit Acceptance Corp Reviews

I thought this was a good company but some of the agents that work for this company really do betray you, and lie. My car wasn't supposed to be repossessed but it was, then it was supposed to stay at the place they brought it to, they took it the following day to auction. And this was not supposed to happen so this was all done illegally. I'll own up if my car needs to be taken away but legally it was not. I've run into agents who also fight me on every level then hang up on me when I have to yell for a supervisor because these girls seem to fight with me not listen. I'm so close to paying off my car and these people are causing me more issues than need be. Don't go through them getting a supervisor is impossible.

This company just ruined my credit after trying so hard and long to repair. 3 months ago they reported my balance as 500 left that was wrong 750 was the balance. They went back 2 weeks later and reported that it was 750 which looks as if my balance went back up and all 3 credit company took 23 points off. Then they report a late payment and that took another 19 points. Now that it has been pay off they report again as the account being closed so now they just took another 23 point off my credit when it should had been report as paid in full.

Credit Acceptance is a great company. My second time using them for buying vehicle. Everyone is friendly and caring. My only concern is the extended warranty I bought is a joke... Wynn Warranty... They want you to spend thousands dollars and still refuse to pay.. Money wasted buying the warranty.

I contacted Credit Acceptance a couple weeks ago regarding a voluntary repo of my car. I was in a 2 year of of 4 year loan. I had found out this car has a rusted Transmission Pan that is very close to the frame. I was told that by my mechanic. For a car that is 16 years old. That is not safe. After doing a CARFAX I found out that it was wrecked prior to my purchase. I was also told that my car was going to Akron Auto Auction. Oddly that’s been over 2 weeks now. And still no sign of the car on car on their website or on Skipco’s.

After three years my time with Credit Acceptance has come to an end. They took a chance on me even though I probably wouldn’t have approved myself. Credit Acceptance was nothing but amazing to work with over the past three years! I had to make a few payment arrangements, they were always understanding and treated me with kindness. The warranty they attached to the car honored everything they said they would, not a single issue. Because of CAC, I was able to trade my vehicle for a 2024 Jeep with 9 miles on it. My rate was 20% and that was perfectly reasonable (450) credit score. I am now in the 660s. CAC always reported my on time payments, even when I had to make arrangements they never once threatened repossession or even called for that matter. Everyone has their own experience, but they were awesome to me and I would never hesitate to use them again. Thanks CAC for giving us a new start when nobody else would.

Absolutely terrible company. They have one star everywhere for a reason. The customer service reps are incompetent. They bounced my checking account and refused to send me the fee I got charged. Even though it's clear as day in their notes. I have had to call 8 times for $35 and they keep telling me they are sending my refund and never do. Your situation isn't bad enough to have to work with these people. Trust me. It's not. Terrible awful garbage company.

Absolute worst company, customer service is nil, tried paying off my loan on the phone. They said they had to do 5 transactions charging 9.99 for each, so to pay off my loan they wanted an extra $50, what a joke.

Still deceiving customers on high rates. This company has not changed. A lemon car that neither AP automotive Cary won’t fix nor the lien holder Credit Acceptance. I would not use them if I were you. Places like these ruin good people's credit on purpose.

Credit Acceptance - Run from company. Do your research. They had a lawsuit in New York for overcharging customer, it on the CFPB website. My car was a total lost in Dec 2023. Gap/Allstate paid off car, they tried to make me pay 1200 then dropped down 200. They sent me a letter stating a deadline to pay but reported to all credit company. Now I have several late payments. After I paid them they are still reporting inaccurate. Zipporah ** Compliance Analyst, Regulatory Compliance is a liar that her job. I asked questions, she stutter and reported my credit again to the Experian when again I paid them. This has damage my credit. I don't advise no one to do Business with them and you don't have no grace period with the company. Read the print always. Don't rush to sign with the devil because they will put you through hell

Alright, I have been with Credit Acceptance since 2022, had some things happen financially in 2023 and been trying to get caught up on my car payments ever since, when I went back to find out why my car payments have been so much they tacked on 714.00 in interest alone!!! It is like when you are getting caught up they make sure that you can not get caught up at all and from January up until now which is July of 2024 I have paid almost 5k but yet still behind 1500.00 because they like to tack on 714.00 dollars worth of interest. Trust me. If you have other options take it. I am begging you!!!!