Credit Acceptance Corp

Credit Acceptance Corp

 3.8/5 (347 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Credit Acceptance Corp

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Credit Acceptance Corp Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Credit Acceptance Corp?
How do I know I can trust these reviews about Credit Acceptance Corp?
  • 4,133,720 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 18, 2022

Behind 2 months already auto insurance, reviewed case, nothing do w/ car so exactly 2 days repo car bought brand new radiator, old one pulled out, all brand new tools, ratchet hood all gone, no collection letter, said 2 months payments, tow company came, picked up impound lot even after total loss insurance company. Unreal. It's not worth much $4500 min repair work. Even body shop car not worth much $6000. Most even w/ all parts, body work 160,000 miles dought kbb list much dealership want back how residual value radiator, engine service condition on, plus sensor too temp gauge doesn't work body work alone $2900 point put much most 1600 kbb declared total loss salvage vehicle total loss insurance company.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 6, 2022

4,000$ valve timing replace at a certified tech and you because he got in touch with them after the job was done took 4 weeks. But you can't cover my warranty. Cheap place to shop. Not a good financing bank. Look elsewhere.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Auto Loans delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 7, 2022

    I just left a Chapter 7 bankruptcy and literally had to start over. I purchased another vehicle with a different lender immediately after discharge. Due to unforeseen circumstances I had to purchase a second vehicle very quickly. It was next to impossible! I had been turned down by a few dealers until I found a dealer that uses Credit Acceptance. They gave me a chance. They gave me a more than fair interest rate given the circumstances. They got me into the car I wanted for a payment that is half of what I was expecting to pay. This is actually my second car with Credit Acceptance. I've never had a bad experience with them and communication is key. They WILL work with you if you need to make arrangements and honor those arrangements.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: July 15, 2022

    I had Credit Acceptance for my last car. I used them for about 4 years until I had to trade my car off this past April because it was becoming an issue. My years with them were great! I mean my payments were high and so was my A.P.R., BUT my credit score was very low at that time so that is to be expected. They worked with me on multiple occasions, especially throughout the pandemic. I have never had a bad experience through them, and now that I am with Flagship Credit I am absolutely missing Credit Acceptance! Flagship has been awful and the CSR's are terrible. Trust me, this company is not ideal if you want a low A.P.R., but let's be honest, if either of these companies are your only options it's because of OUR credit scores. Ultimately, they were a great company, and though I never want to get bad enough to need a 29% interest rate again, I would recommend them to anyone who was in my position!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 11, 2022

    In May 2021 I purchased a vehicle and had to finance with Credit Acceptance due to credit score. By June 2022 I had been able to bring my credit score up to the point that I was able to refinance with my bank and dropped my interest rate in half. My June payment was due 6/18. They received the payoff from the bank on 6/21. On 6/30 instead of reporting that the loan was paid off they reported that I missed a payment and my balance increased. This caused my credit score to drop by 56 points. I have talked to them on the phone and they refused to correct their mistake without me going through a long drawn out dispute process.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 6, 2022

    Where do I start? Back in 2016 my car got hit and it was totaled, my insurance sent me a letter that they paid off my auto loan w/ this company since the car was totaled and I brought another vehicle. I thought that was it, little did I know they sent me to collections over a small difference my insurance didn't pay them "they claim". So instead of contacting me by literally anyway, my phone, by mail, email, etc. They had it all but never did I get any info that I owed them money still. So flash forward to a year later about 2017 I see that a new collections report from this crummy company. Now I've been disputing it and trying to get ahold of anyone to resolve it and every time I try I don't get a call or email back or their # is disconnected. I am reporting them to the BBB next.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 23, 2022

    I purchased a 2016 vehicle in 2020. I originally paid Approx 14000 for it but I had to get a loan from Credit Acceptance. Please, do not use them. I have paid, on time and more than the payment calls for, for almost 2 years. My payoff today is 8900. Really???? I'm never going to get this hunk of junk paid for. I'm angry about the outrageous interest rate and the low down dirty sales rep that made me think this was a good deal. Stay away from this "credit company"

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 7, 2022

    I opened an account with this company in July 2021. The first thing is they weren't able to change my due date, so I always pay 2 weeks late and assessed a late fee. They have no way to view your payment history. I've been sick with COVID over a month and thought that I made my last payment. I woke up Sunday morning to an email alert that my credit score dropped 79 points due to a late payment. I, immediately, called the company and was informed that my payment was 45 days late. I asked why no one wrote, called, or emailed me that I was behind. I was informed that they don't email, or mail correspondences as a payment reminder courtesy, and that I didn't authorize consent for them to contact me by phone.

    I made the payment that date, and requested for the credit bureau record to be updated. I was informed that I'd have to dispute it with the credit reporting agencies. This is the most unprofessional, tacky, and ** company that I've ever done business with. Keep in mind, that the utility companies send out payment reminders. Now, I have to dispute this with the credit reporting agencies. I have very good credit and have never been 30 days late paying, now I have a 76 decrease in my credit score, because I've been sick and delirious for weeks, and the company is so unprofessional that they don't send a courtesy reminder.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 3, 2022

    This company is the worst company to have ever graced the scene. If you made mistakes or are just looking for a finance company, CREDIT ACCEPTANCE will make your situation WORSE. ** RUN. Do not do business with them.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 1, 2022

    I paid off my car months ago and reached out to them about the car title. I waited for 2 months for my title and it never came in the mail. I had to call them for them to say that they had it sent out to me but then they lost it because they had the wrong address in. How can they be this irresponsible? They then sent me only a discharge of lien which should’ve been attached to the title. They did this on purpose! I just wish I could’ve done more research before signing up with this scam company! I’m furious that they scammed me like this. When it comes to taking your money, they’re so quick into doing so but to give you your title. I hope they go bankrupt! Do your research on this ** company before you decide to sign up with them.

    6 people found this review helpful
    Loading more reviews...

    Credit Acceptance Corp Company Information

    Company Name:
    Credit Acceptance Corp
    Website:
    www.creditacceptance.com