Credit Acceptance Corp

Credit Acceptance Corp Reviews

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Overall Rating3.0 out of 5
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Credit Acceptance Corp Reviews

ConsumerAffairs has collected 832 reviews and 492 ratings.

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Page 1 Reviews 0 - 10
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Reviewed Sept. 11, 2023

The Customer Service Dept SUCKS!!! They are super RUDE, inconsiderate, and at times Threatening, DO NOT FINANCE HERE And the Management is just AS BAD, So how are they even in Business with all these bad reviews?

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Customer ServiceStaff

Reviewed Aug. 23, 2023

I've never been so sick of a company. They're rude and disrespectful. Once I have my loan paid off I'll never go through them again. I will even tell everyone I know about how they are and to not ever use them. I'd rather walk than get a car loan from them again. I told the lady I talked to I'd report her to corporate and she said, "Go ahead. I don't care. They won't do anything to me." I hope they get shut down.

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    Sales & MarketingPrice

    Reviewed Aug. 19, 2023

    The thing about this company is they give you a high interest rate and you can make payments but they will report to the credit companies that you are missing payments when in fact you are making the full payment. When disputed they are back and nothing gets done, the company refuses to help you when you are struggling financially and will tell you 'You shouldn't be owning the car if you can't afford it." Like seriously what companies tell its customers that??? All they care about is collecting your money and leaving you high and dry. When you ask for extensions nope. That's out of the questions!!! My car which is used and only cost $15K is costing me almost 40K because of the interest. Now mind you I gave them 6K and my credit was decent. This company is a scam and this is why they are being investigated.

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    Customer Service

    Reviewed Aug. 18, 2023

    One of the worst companies EVER! They will call your phone literally throughout the day, even while I’m at work, for a payment. I know when my car note is due but there are days where I have to wait until the end of the week to pay it. They will literally blow your phone up after I’ve already told them I will pay it at the end of the week. It’s mad annoying. This is the only company that does this and I see why they have more bad reviews than anyone else. I will NEVER get a loan thru them again. EVER!!!!!

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    Verified purchase

    Reviewed Aug. 12, 2023

    My car was wrecked in May around the 4th or 5th 2023, totaled in June 21, 2023. In May Credit Acceptance knew that the car was at the body shop and all information was given to the customer service person including the insurance information. Now I am being charged the remainder that Gap did not pay and the customer service person said that if my insurance had paid the total amount then I wouldn't have a balance. I was told when I purchased from the dealership to get Gap so it could take care of the car's balance if anything happened. I tried to get a car and I was informed the reason why I was unable to get help was Credit Acceptance was reporting that I owe over $2,400 instead of $1,042 and they ask me if I still have the car.

    When I looked at my credit today it is showing that I owe more money than the paper they sent to me recently. I asked Credit Acceptance how can I speak with gap. They told me they handle the Gap themselves. I also told the person that I've never heard of the insurance paying the total amount off of the car. Why would I need Gap and my insurance they had? What was the purpose of me having Gap? What was Gap Insurance paid all what would Gap be needed. I told her I need to find me a lawyer because something is not correct with what's going on. Also would be filing a complaint with Bbb.

    Credit Acceptance is still showing like I owe more money. I know that the call supposedly be recorded so everything that I have stated should be recorded. They want me to pay the last two payments which is not the amount that they're reporting on my credit. Although I told them in May that the car was totaled I was just waiting on the body shop who took over a month to do a supplement on the insurance but in the meantime they had all the information on my insurance and where the car was located.

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    Reviewed Aug. 1, 2023

    I don’t have anything good to say at this point! I’ve been a dedicated faithful payee for just about 4 years! Never had a repo until I recently fell on hard times; mainly because of the car wasn’t drivable! I spent 2800$ getting the car fixed, while I still make small partial payments until I can get right. This wasn’t my first rodeo, but yet in the past I’ve managed to pay multiple lump sums for any inconvenience on my behalf. Now, I own around 9-10,000 left out of 40,000!!! Mostly interest! Cause the car itself wasn’t nearly close to 20,000. Used!

    Now, it’s been held as a pawn until I pay a percent they’re asking. If I hadn’t put that much into it; I’ll definitely go another route. Never in my entire life will I ever used Credit Acceptance again! I’ll rather walk. That’s fraud to me. I can see if I was fresh In my payments! But, four years & 30,000 paid! I’ll make sure I tell as many people possible to save them from this company. Getting to work was their least worry. I’ll never forget!!!!

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    Sales & Marketing

    Reviewed July 24, 2023

    This company will scam you out of every dime they can. I couldn't even pay my car off because they added miles I don't even have just trying to scam me out of more money. Then you get the run around trying to fix it. I'm assuming they hope you will give up and just pay them. They don't care that they take food out of family's mouths. This place is the worst and I regret ever doing business with them.

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    Punctuality & Speed

    Reviewed July 7, 2023

    I have had a loan through them for 2.5 years now, first 2 years every payment was paid on time, but now my loan is thousands more than it was before I fell on hardship. There were 3 occasions I paid over $1,000 to catch up my payments before they repossessed it and one time they did repossess it. Yet around $2800 all together to get back into the green, my total amount left on my vehicle didn't get any lower, only higher. I've saw the large amounts I've paid they labeled as "transmission lock box" which I vaguely can find a financial definition for, but these payments never changed the total loan amount.

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    Reviewed April 13, 2023

    I was In an auto accident that totaled my car March 5th, 2023. Here it is April 13th and they still haven't paid the difference of the total loss with their GAP insurance. They have the worse customer service, so terrible that a representative today provided me the number to GAP insurance only for it to be the number to Credit Acceptance and when I asked why the rep would give me a number they Said is a direct number to GAP if he knew it was just their number and her reply was so that I would be directed to them for all my questions. I mean it has been an insane process.

    So I had a Chrysler 300 as a new car and they were going to be my lien holder on that as well. It was a 27,000.00 car they were charging it 55,000.00 to carry the loan that was going to be a 765.00 a month payment for 72 Mos. Because of how angry they have made me concerning my GAP claim I had my financer director pull the deal and now I'm in a nicer car and paying only 390.00 a month for 30 Mos instead of 72. Credit Acceptance is terrible. Their customer service is awful and their GAP ins is the worse.

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    Reviewed April 8, 2023

    I was falsely misled into a loan contract on 06/09/2020 by Credit acceptance and Car right auto dealer. I was told by the car dealer as well as a representative from credit acceptance that I had a additional 60000 mile warranty after the dealer warranty expires. I called today to find out that isn't true. I was told today by a credit acceptance rep that the warranty expires afer 84001 miles or 24 months whichever comes first. I was never told this. I was told I had a additional 60000 miles by both credit acceptance and the dealer. Which is why I agreed. I had previously had transmission issues with my last car and this additional coverage is great to have. I was given paperwork from credit acceptance stating my warranty will begin at 60001 miles. I need this coverage, only to find out It's nothing they can do.

    My interest rate is high at 22.99 %, I paid 2 times over the original price of my car. I was asked if i wanted to change my pmt date. I agreed and then was being charged late fees due to not paying on original loan date. Even though my autopay was set up for the 28th of each month. I found out this recently. I paid my car note and in the same month I received a repossession letter. The contract was not explained properly and tricked into this contract. I feel taken advantage of.

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    Credit Acceptance Corp Company Information

    Company Name:
    Credit Acceptance Corp