Credit Acceptance Corp

To make a long story short, I was on an auto-pay with Credit Acceptance. They were supposed to charge my account every month. There were 3 unprocessed payments and instead of calling me about it they automatically threw it onto my credit which has caused a very big inconvenience for me. One that I am still dealing with today Because they refuse to take responsibility for the unprocessed payments. This matter has not been resolved nor have I been given any answers as to why or how this happened.

I had no credit as I had started over a few years back. I was considered a "ghost" in the credit and loan world. So of course my 2014 Chevy that was valued at 14k had an interest rate that made my loan 18K. I understand I am considered a risk by the bank. I understand they will lose money on me with a car not worth as much as the loan and thus the higher rate. That being said, it's ridiculous to pay that much.

Behind 2 months already auto insurance, reviewed case, nothing do w/ car so exactly 2 days repo car bought brand new radiator, old one pulled out, all brand new tools, ratchet hood all gone, no collection letter, said 2 months payments, tow company came, picked up impound lot even after total loss insurance company. Unreal. It's not worth much $4500 min repair work. Even body shop car not worth much $6000. Most even w/ all parts, body work 160,000 miles dought kbb list much dealership want back how residual value radiator, engine service condition on, plus sensor too temp gauge doesn't work body work alone $2900 point put much most 1600 kbb declared total loss salvage vehicle total loss insurance company.

4,000$ valve timing replace at a certified tech and you because he got in touch with them after the job was done took 4 weeks. But you can't cover my warranty. Cheap place to shop. Not a good financing bank. Look elsewhere.

I just left a Chapter 7 bankruptcy and literally had to start over. I purchased another vehicle with a different lender immediately after discharge. Due to unforeseen circumstances I had to purchase a second vehicle very quickly. It was next to impossible! I had been turned down by a few dealers until I found a dealer that uses Credit Acceptance. They gave me a chance. They gave me a more than fair interest rate given the circumstances. They got me into the car I wanted for a payment that is half of what I was expecting to pay. This is actually my second car with Credit Acceptance. I've never had a bad experience with them and communication is key. They WILL work with you if you need to make arrangements and honor those arrangements.

I had Credit Acceptance for my last car. I used them for about 4 years until I had to trade my car off this past April because it was becoming an issue. My years with them were great! I mean my payments were high and so was my A.P.R., BUT my credit score was very low at that time so that is to be expected. They worked with me on multiple occasions, especially throughout the pandemic. I have never had a bad experience through them, and now that I am with Flagship Credit I am absolutely missing Credit Acceptance! Flagship has been awful and the CSR's are terrible. Trust me, this company is not ideal if you want a low A.P.R., but let's be honest, if either of these companies are your only options it's because of OUR credit scores. Ultimately, they were a great company, and though I never want to get bad enough to need a 29% interest rate again, I would recommend them to anyone who was in my position!

In May 2021 I purchased a vehicle and had to finance with Credit Acceptance due to credit score. By June 2022 I had been able to bring my credit score up to the point that I was able to refinance with my bank and dropped my interest rate in half. My June payment was due 6/18. They received the payoff from the bank on 6/21. On 6/30 instead of reporting that the loan was paid off they reported that I missed a payment and my balance increased. This caused my credit score to drop by 56 points. I have talked to them on the phone and they refused to correct their mistake without me going through a long drawn out dispute process.

Where do I start? Back in 2016 my car got hit and it was totaled, my insurance sent me a letter that they paid off my auto loan w/ this company since the car was totaled and I brought another vehicle. I thought that was it, little did I know they sent me to collections over a small difference my insurance didn't pay them "they claim". So instead of contacting me by literally anyway, my phone, by mail, email, etc. They had it all but never did I get any info that I owed them money still. So flash forward to a year later about 2017 I see that a new collections report from this crummy company. Now I've been disputing it and trying to get ahold of anyone to resolve it and every time I try I don't get a call or email back or their # is disconnected. I am reporting them to the BBB next.

I purchased a 2016 vehicle in 2020. I originally paid Approx 14000 for it but I had to get a loan from Credit Acceptance. Please, do not use them. I have paid, on time and more than the payment calls for, for almost 2 years. My payoff today is 8900. Really???? I'm never going to get this hunk of junk paid for. I'm angry about the outrageous interest rate and the low down dirty sales rep that made me think this was a good deal. Stay away from this "credit company"

I opened an account with this company in July 2021. The first thing is they weren't able to change my due date, so I always pay 2 weeks late and assessed a late fee. They have no way to view your payment history. I've been sick with COVID over a month and thought that I made my last payment. I woke up Sunday morning to an email alert that my credit score dropped 79 points due to a late payment. I, immediately, called the company and was informed that my payment was 45 days late. I asked why no one wrote, called, or emailed me that I was behind. I was informed that they don't email, or mail correspondences as a payment reminder courtesy, and that I didn't authorize consent for them to contact me by phone.