Credit Acceptance Corp Reviews

I would give this predatory lender a zero -0- if I could. As soon as you close the loan deal and drive away, you are already upside down on your loan. I was told to pay the loan for 6-12 months and then refinance. Well, at 6 months and 12 months, the car had no value; therefore, no refinance. I'm sure most of their customers were in dire, desperate need to do business with such a lender.

Absolutely horrible experience. Been paying on my car for 2 1/2 years. Never been late. I called to let them know I would be 97$ short, but I'll make it up in next payment. She said fine. 2 days later a man calls me threatening me with collections and repoing my car for 97$. 24% interest. Never again.

This company is a disgrace. I never had a credit consumer try to sue me. This company Credit Acceptance took the vehicle and sold it and they are suing me for 8,000 dollars. If anyone is interested or dealing with this company. Please I mean please don’t let them take your business. They will stab you in the back.

I now have to restate what I said before about them on this website. Now Credit Acceptance is horrible because I’ve been paid off since 2024 and never not once said anything to me not only that I had a financial situation and I was in a chapter 13 and they accepted the offer so that the account would be closed and paid it off. Now they’re trying to say I owe them money and threatening to come and get my car however that is not by law right at all and I know my rights. I would never recommend this company and I wish that they will stop trying to help others when they’re not for others.

I just bought my fourth car with Credit Acceptance. They have NEVER been rude or disrespectful to me. Last year when we experienced a hardship they worked with us when our other car financed with a much more well known lender refused to do so and repossessed our car. This purchase I qualified for GOLD status which meant I got a much lower rate and had to show no verifying documents. They approved me for the nicest car I've ever had for a very reasonable payment. Just be honest with them when you hit hardship, pay them when you say you are going to pay and you will be fine.

If I could, I would give Credit Acceptance 10 stars. When you’re down in your luck, they will work with you if you tell them the truth. I absolutely appreciate this bank’s customer support team. The only bank I respect!!!

Very rude, I have been paying them on time every month and never been late. I needed a little help this month and they won't work with me at all in Any kind of way. They offer nothing to help. Their interest rate is high. I have paid off my truck but still owe $15,0000 in interest. I would advise you not to use them at all. They just want their money and won't offer any help.

Credit Acceptance is, without question, the most unprofessional, disrespectful, and flat-out miserable loan company I have ever encountered. I would give them zero stars if it were possible. Consider this your warning: STAY FAR AWAY. Every single person I spoke with was unbelievably rude. Not just short or unhelpful — rude. It felt like their entire staff was trained to talk down to you, dismiss your concerns, and make simple issues as complicated as humanly possible. I interacted with multiple departments, and not one representative showed basic decency, patience, or competence.

Rated 1 out of 5 stars. Credit Acceptance is the worst… Credit Acceptance is the worst predatory finance company in the world!!!! They are not helping people, they are helping themselves, making millions of dollars off of less fortunate people. Charging 24% or 25% interest rates, practically doubling the price of the automobile that you're purchasing. If you pay extra money on your monthly payments, all of the extra money will go to the interest rates not the principal!!!! Credit Acceptance are the worst!!!! I would never in this life deal with them again, I would literally rather die first. You can make payments to them for a year straight and never miss a payment, or never be late on a payment, and the first time you're late they will charge you late fees.

I purchased my car in February of 2025, first payment was made March 2025, and I have had nothing but troubles since the first payment. I've been keeping an eye out on my account online and I have noticed that on the transaction section that would say it well they took the payment out of my account then like a week later it would reverse the payment but yet I never got the money back in my bank account, and I tried to talk to them about it and I was told to email them, so I did, then they acknowledged getting the email, and said they would respond within 48 or 72 hours have not heard one word from them, and it's been over a month.