Credit Acceptance Corp

Credit Acceptance Corp Reviews

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Credit Acceptance Corp Reviews

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Page 3 Reviews 40 - 240
Customer ServiceStaff

Reviewed July 14, 2021

I have spoken to representatives on more than one occasion. They are rude and difficult to work with in regards to speaking with account holders. They have refused to speak to my husband in the past. They have proceeded to cancel our autopay due to a payment arrangement that I requested. They told me that they have to speak with him to get permission to use a debit card to restart autopay. He unfortunately can't do that due to the refusal to speak with him even though we have a joint account with Credit Acceptance. I personal do not recommended Credit Acceptance for anyone that is looking for an auto loan.

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Customer ServicePunctuality & Speed

Reviewed July 5, 2021

I was 83.00 short on my payment and I called and explained why I was late and they reported it to the credit bureau. First time in 2 1/2 years and I paid it within the 30 days. They really could have worked with me on this. Never again will I want another loan with them.

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Punctuality & Speed

Reviewed June 14, 2021

I have a loan currently with Credit Acceptance and it was the worst mistake I could have made. Now 4 yr term hanging over my head. It does not pay to be desperate with car buying and they don’t care if you late or jobless even during the pandemic! Blood suckers and heartless.

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Customer ServiceContract & TermsPunctuality & SpeedStaff

Reviewed June 10, 2021

I was always a week or so late with my payment, but once I became unemployed, my payments became even later. They would call every day until I set up some kind of payment arrangement or gave them some sort of payment. I was never required to provide them with the total amount, not only that they didn't repo my car when I feel like they really should have. They worked with me, the customer service was excellent, and I appreciate them being so patient and lenient. I'm not sure why everyone else had a bad experience with him, but my experience was terrific. The only issue I have is I haven't received my title. Thanks, Credit Acceptance.

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Reviewed May 13, 2021

In short, horrible company. Massachusetts already did a class action lawsuit and I am looking into it for Indiana. We over paid for the vehicle we had. We got it running and we traded it in. We still owed $ 2,800 which we did the 10 day payout and it was originally 2,100 and within hours that amount started going up. We were lucky enough to have 2 trade INS. A dealer wanted them for an Lexus LS 430 that we wanted. They paid the remainder balance of the vehicle we had that was barely running AND THE PHONE CALLS ALL DAY FINALLY STOPPED. That last $2-3 grand you just can't get away from. Never ever again!

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Reviewed May 10, 2021

The company was not helpful during the closing of the world and even now. Due to me not working I am trying my best to pay my payments with what little money I have from unemployment and it's not easy. I too like many others have other bills to But this company keep calling when I didn't make a payment but knew my situation. This company does not have refinancing which I know my payments would be lower. Then if you pay online it's a charge but you do auto pay no charge. Where is the compassion. It wasn't my fault that the world got shut down. This company to me does not honor or again have compassion for its customers. I am very disappointed and annoying by the phone calls over and over. Makes no sense!!!!

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Reviewed May 8, 2021

So I bought this 07 Ford 500 back in March of 2018. I made payments on time, then I wasn't able to make payments or borrow money from anyone. Fast forward to 2019, they had repossessed my car in October. I had to pay $150 in order to get my wallet with my license out of it to show proof of ID. Then I made the mistake of redeeming the car back because I had no other transportation for my 5 year old and myself. My payments went from 214.30/month to 400/month. I wasn't able to afford that either. In 2020 I had got into a car accident (being a pedestrian) and fractured my hip.

They were very inconsiderate and had the audacity to ask if I could borrow the money from someone else and I was out of work on temp. Disability at the time. I told them no, and they made up a payment plan that they forced me to do. I agreed only because I had no choice, in August of 2020 I was able to get a new car not financed through anybody except the actual dealership (local) because of back pay from Disability. I asked CA to come take the car because I had another one and the car had too many issues and I just couldn't afford their payments anymore.

From the call in August, they never came on time, they waited until October to come take the car and reported on my credit report that it was an involuntary repo. I looked on Credit Karma and they got 2 different reports on my Transunion and my Equifax report. I have pics to prove it, whatever you do...don't ever go with Credit Acceptance, they disposed the car and said it was worth 1200 and they took the value off the car and they still want me to make payments and they're still reporting to the credit bureaus and saying I'm late but the account is closed.

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Reviewed April 21, 2021

Updated on 4/27/2021: First, I cannot stress enough to keep anything and everything that you have received from Credit Acceptance or in the event of an accident, all papers pertaining to that accident, so you have it in your possession should you need to battle them over anything. The hit-and-run accident that totaled my vehicle was on March 8; GAP insurance paid their share on April 21, so expect that GAP process to go quite a bit more slowly than the settlement presented by your auto insurer. Yesterday I received a statement from Wynn regarding my GAP payout, and this is where I cannot tell you enough: keep anything and everything that applies to your vehicle, payments or insurance.

Upon reading the GAP coverage details, I discovered that Credit Acceptance listed a higher amount due on my vehicle than either of the payoff quotes run by me and by my insurance company--and not by a small discrepancy, but rather a good $600 discrepancy. Even looking at my credit reports, the amount shown as owed to Credit Acceptance did not match their claim of what I owed when they processed the GAP insurance.

I was also docked for "missed payments". Not one time over the entire life of the loan was I late. I regularly review my credit reports, and not once did Credit Acceptance report me as being late, nor would I have ever allowed the account to become late, because I was terrified of Credit Acceptance. The GAP payout was also docked $450 for the "condition of vehicle paint and stains on seats", but my insurance company had already docked that out of the settlement they sent to Credit in other words, Credit Acceptance docked me a SECOND time for the same line item.

I'm pretty petty and hot-headed when it comes to fighting over what I feel is incorrect information, and the customer service rep quickly transferred me to a supervisor. While professional, the supervisor did not give proper explanation to why GAP was reporting a different amount due (and no, I don't believe that I racked up $600 in interest charges in a month's time) and could not give me a date for this "missed payment". I was also told that yes, it was fair to dock me a second time for "vehicle condition", as GAP will not cover that, despite the fact that I feel it should not be relevant when my insurance company already docked my settlement paid to Credit Acceptance for the same reason. This is toeing the line of "double jeopardy", given that I had already been punished for that once.

Speaking to the supervisor, I told her that I was well aware that Credit Acceptance had yet to close my account, despite my final payment a week ago and my speaking with two reps regarding this matter, and it's suddenly quite clear to me that the other reps didn't "forget" to request my account to be closed--it's all about Credit Acceptance leaving your account open to accrue more interest charges, despite the fact that the vehicle was paid off by insurance. Credit Acceptance would very much like to charge you interest on the interest that is left on the entirety of the loan term. Credit Acceptance wants to be the only bill in your life that matters, for the rest of your life.

Neither the customer service rep nor the supervisor could provide me with information on how they reached a loan amount that is $600 more than my payoff quotes and $600 more than what is shown as owed on my credit reports, which is an amount that is reported monthly by Credit Acceptance. Neither the customer service rep nor the supervisor could give me details on this "missed payment".

I demanded that the supervisor close my account immediately, as that was my third phone call attempting to do so. This morning I found that when I look at my account online, I can see that the account has now been closed with a zero dollar amount due. I will, however, be await my letter telling me the account has been paid in full and closed, as well as waiting to be sure Credit Acceptance doesn't ding my credit with their "missing payment" line.

I am truly exhausted from dealing with them, and feel strongly that Credit Acceptance should be on the line for giving Wynn GAP an incorrect payoff amount ($600) and docking me for a payment I never missed ($320), but honestly, I'll just have to let it go, since it's apparent that I could easily spent hours on the phone with these people and get nothing but a run-around and a lack of answers.

Original review: Let's be honest: anyone who ends up financing a vehicle through Credit Acceptance got to that point for a reason. We all have our reasons for how our credit went so wrong; mine was the loss of my mother and a child within a couple of years of each other, followed by own battle with cancer.

Just like every other reviewer, Credit Acceptance was my only choice for financing a vehicle, as I lacked solid credit of my own, in addition to lacking family or friends I'd willingly burden with a request to cosign a vehicle. Going with Credit Acceptance was my only option at the time, and I was assured by the dealer that I'd be able to refinance in a couple of years (spoiler alert: don't count on it, since Credit Acceptance's outrageous interest rates will likely result in negative equity in your vehicle, hence making it nearly impossible to refinance).

Before my first payment came due, I did a search of Credit Acceptance...and after reading reviews, I became absolutely terrified, and given that almost nothing scares me, that says a lot. I can genuinely tell you that I lived in fear of Credit Acceptance for nearly three years, but in that time, I learned how to work their system with virtually no problems. Here's how I did it:

First, accept that you ended up with Credit Acceptance because of your own credit history. Before you established a loan with Credit Acceptance, they had no impact on your poor credit. That was all you, and the decisions that you willingly or unwillingly made due to unfortunate circumstances. Is Credit Acceptance going to torment you with outrageous interest and payments that are so high, it will be nearly impossible to keep up? You bet. But you ended up here for a reason, and try to see this as an opportunity to rebuild your credit while having a (hopefully) reliable vehicle to drive.

Second, in no way did my dealership demand that I buy any particular vehicle, nor did Credit Acceptance. My vehicle decision was based solely on what I felt I could afford. Could I have purchased a newer, more expensive vehicle through Credit Acceptance? Absolutely, but my dealership ran monthly payments for me on various vehicles, and it simply wasn't something I was willing to do. Never at any time was I forced to purchase a sub-par vehicle, nor did Credit Acceptance have any input on what I did purchase. My vehicle was newer and I was lucky that in the nearly three years that I had it, I did not have any mechanical problems. If you purchase a vehicle with major mechanical issues, don't blame Credit Acceptance. They didn't have any input, nor would they intend for you to purchase a vehicle that becomes impossible to maintain while also trying to keep up with Credit Acceptance's high payments, because frankly, their interest is in you continuing to make those monthly payments. Do your homework before you purchase any used vehicle, and have an independent mechanic take a peek if you don't have the skills to do so yourself.

Third, the phone calls? You can stop that. Simply go on the Credit Acceptance website and revoke permission to call your number. I left mine active for texts, but after I figured out I could revoke permission for phone calls, I never got a single call. It was that simple. Another way to make the calls stop? Simply log into the online portal and schedule a payment, even if it that payment can't happen for two weeks. Not once did I receive a call or a text even if my payment was past-due, so long as I scheduled a payment date and amount in the payment portal. I believe there was approximately one time that I forgot to make my payment on the due date, and the calls started by 8:15 the next morning. I simply scheduled a payment online, and my phone didn't ring again.

Fourth, can't make your payment on the due date? Just call the 800-number, use the automated menu to select "payment options", and wait for the prompt to make a payment arrangement. You can enter a date up to 10 days after the due date of your payment, and during this grace period, I never once received a phone call, text or threat to repossess my vehicle, nor was I ever charged a late fee. There were even times when I was not able to make the full payment on the scheduled payment arrangement date. I simply went into the online portal and paid what I could--one time it was a mere $25--and once that payment cleared, I entered the remaining payment amount for a future date. Never a call, never a text, never a threat, never a late fee. I never went more than probably 25 days after the due date of a payment without having that payment paid in full, and never once was it reported as delinquent on my credit report.

Fifth, if you do have to call...brace yourself, but it probably won't be that bad. I called and spoke with a rep less than a handful of times--prior to my figuring out how to make a payment arrangement through the automated system--and of those times, only once did I have a rep who spoke harshly to me and gave me the "is there anyone you can borrow the money from" line. I'm not one to mince words, and I actually laughed out loud at this suggestion, because as I told the customer service representative, I sure wouldn't be financing a vehicle through Credit Acceptance if I did indeed have someone I could borrow the money from. The other times I had to call, I was treated respectfully. If you are calling because your payment is past-due or you know you will have to make your payment late, you will be likely asked if you can pay $100 at the time of the call. I did do this, and that likely helped, but at the same time, all but one of their reps was polite, respectful and professional.

Sixth, at the time of purchase, if you do nothing else, please buy the GAP insurance coverage. Credit Acceptance's GAP insurance is pricier than virtually every other company, and certainly pricier than what my insurance company offers, but Credit Acceptance requires GAP insurance to be purchased through Wynn. While the extended vehicle warranty was worthless and absolutely not something I needed to purchase, the GAP coverage was a lifesaver, as after almost three years of paying on my vehicle, it was totaled in a hit-and-run while parked overnight. My insurance company covered the vast amount of the loan, but there was a small chunk left over. Here's the great thing about the GAP insurance: they cover your insurance deductible, so when your insurance company docks the vehicle payout with that deductible, GAP insurance comes in and covers it. This came in handy because while I didn't have a sizable amount that wasn't covered by my insurance company, the remaining amount was pretty close to being equal to what I paid for the extended warranty...which is a purchase contract line item that GAP will NOT cover if your vehicle is a total loss. However, with GAP covering my $500 deductible, that took care of almost fifty percent of the extended warranty amount, so I wasn't stuck paying out-of-pocket for an extended warranty that expired two years ago. However...

Seven, always fact-check Credit Acceptance. I obtained two payoff amount quotes (one was generated by me, using the option on their website; the other by my insurance company), so I was well aware of my payoff amount on the date of total loss of my vehicle. I was also aware of what my insurance company paid to Credit Acceptance, as well as the amount paid by GAP insurance. When I called Credit Acceptance to get the actual payoff amount (if your vehicle is a total loss, the online portal will still show an exorbitant amount, as it shows the amount with the full amount of interest due over the life of the loan), I was given an amount that was about $500 higher than the amount that I had calculated (payoff quote minus insurance payout minus GAP payout). When I stated that I wanted a written detail of how Credit Acceptance reached this amount because it did not match my records, the representative quickly did some math, stumbled over some words and offered to "settle" the loan for 20 percent of what they claimed I still owed, if I was willing to pay it immediately. In the end, I paid $156 after my insurance and GAP payouts, and I was more than happy to pay that amount to end my relationship with Credit Acceptance. Side note: I am still awaiting the official papers from Credit Acceptance stating the loan is paid in full, and I do watch my credit reports like a hawk, so I will update if I unearth any negative information posted by Credit Acceptance that indicates their failure to properly process and close my loan, but so far, so good.

Eight, do not hesitate to reach out to your dealership if you are having issues with Credit Acceptance. Upon learning that my vehicle was totaled, I immediately contacted my dealership, and they took over assisting me with Credit Acceptance and the processing of the GAP paperwork (and handling all of the financing for my new vehicle, of course). If you have a poor experience when dealing with Credit Acceptance directly, do not hesitate to reach out to your dealership. Both my salesperson and the finance manager were more than willing to reach out to Credit Acceptance on my behalf, and when I mentioned to the finance manager that I wasn't entirely impressed with the attitude of a customer service representative I dealt with after my vehicle was totaled, he indicated to me that he would be speaking with his Credit Acceptance contacts, because let's face it: your dealership benefits by financing your vehicle through Credit Acceptance; your dealership really does not want your vehicle back; and your dealership really wants you to come back to them when it's time to upgrade or replace your vehicle. Work with them, and they will work for you.

Nine, I see reviews where individuals state that they are no longer going to continue making their payments to Credit Acceptance out of anger or spite. Don't be one of those people. In the words of my salesperson, "Credit Acceptance is basically a last chance...if you don't pay Credit Acceptance, it's almost guaranteed that you will never be able to obtain a car loan again." Is it fair or fun to pay a ridiculous amount of money to Credit Acceptance every month because of their outrageous interest charges? No. But do you REALLY want to deal with the wrath of not paying Credit Acceptance, between the phone calls, the repossession threats, the lawsuit and garnishment threats AND the threat that you may not be able to finance a vehicle again in the future? Of course not. Pay your monthly payment. You signed the contract; if you fear that you will be unable to fulfill that contract, walk away. I even made a payment after my vehicle was totaled as I was awaiting the GAP payout, because I was told that if I'd made a payment that went above and beyond what was owed, it would be reimbursed by Credit Acceptance, and frankly, it seemed easier to make that payment than deal with potential consequences. Don't take the chance. Just make your monthly payments, even if you are consistently making payment arrangements and--gasp!--paying after your due date.

Ten, life happens, and we surely have learned that over the past year. Know from the start that Credit Acceptance will not offer you any assistance or grace. I fall into a very fortunate group that did not experience a loss of income during the pandemic, even as I was battling cancer at the same time. I did also contract Covid; again, I was lucky as my employer continued to pay me during that time. I contacted Credit Acceptance because contracting Covid a few weeks before Christmas after spending a year battling cancer was pretty inconvenient, and I did want to make them aware of the fact that I was affected by Covid, despite the fact that I was already aware that they were not offering payment deferrals. It does not reflect well on Credit Acceptance that they are so unwilling to work with customers even during the most dire times, but Credit Acceptance is not your standard lender. They are a last-chance lender that one would only use out of desperation and a full and complete lack of any other choices, no different than a payday lender. Let's face it: they are a huge company that has been established for many years. They will sue more than they will ever be sued, and they know their rights and usury law. As an individual, you will not win a battle with Credit Acceptance, no matter what story you have that hinders your ability to make timely payments. Know this ahead of time, and try to plan. Even when I was home from work for nearly three months following various cancer treatments, I knew that paying Credit Acceptance had to be a priority, just like a home mortgage or rent. Establish your emergency fund; no one wants to use an emergency fund to pay Credit Acceptance, but it's far better than the alternative of losing your vehicle to repossession for non-payment and still owing thousands on a vehicle you no longer own.

Building and rebuilding credit is slow, hard work; use your loan with Credit Acceptance to make the best of this fact by staying current with your payments. If you are current--or as experience has taught me, marginally late--you will literally never hear from Credit Acceptance or have any need to think of them apart from making your payments once a month. I can't say that making every payment on time did astronomical things for my credit score, but I also have massive grad school loans that throw my debt-income ratio fully out-of-proportion. I was, however, able to qualify for a much more fair vehicle loan through a company that is NOT Credit Acceptance after my vehicle was totaled, and if you stick with it, you will, too.

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Reviewed April 19, 2021

I got a loan in Jan. 2020 for a 2009 Honda Accord 2 dr. Fast forward to March 2021, the front axle, ball joint etc, broke while I was driving. I lost control of the vehicle. After inspection of damage, it's being ruled as a mechanical failure. And is not covered by my insurance nor by my GAP. So now I am left with a $4000 balance on my loan to pay off for a vehicle that is totaled, it would cost more to fix than it's worth. NO ONE at this company will help me. It's either I pay off the loan or do a voluntary surrender, which is still considered a repo and will destroy my credit.

I have called so many times, talked to so many reps, and have been told so much BS and lies. I am the victim in this dumpster fire. But yet, I am being punished for a situation I have ZERO control over. I cannot control the dealer being dishonest and not servicing vehicle per his responsibility before he sold it to me.

This company does not care about customers. What happened to my vehicle is no fault of my own, as I've only had the car for a year!! The maintenance was supposed to be done by the dealer upon getting the car. Which he OBVIOUSLY did not do. I cannot go to the dealer, who incidentally went BANKRUPT, for help now either.

He also lied to me about the cost of the car. I signed papers that differ from what show on my CA account. I cannot express my utter disgust and contempt right now. I am so angry and upset at this whole situation. Then when I call just now to arrange the Voluntary Surrender, the lady was so rude and condescending.

I wish I could give negative stars.

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Reviewed April 15, 2021

So at the beginning of the pandemic, March 2020, Credit Acceptance advised that they would be working with people who were out of work due to the pandemic and set them up on a payment plans. They advised to me that I would be able to skip the month of April and they can set up a payment plan by adding 100.00 on my car note for the next 5 months. They did not advise to me, that for those 5 months I would have a late payment reported to my credit report. So when I go to pull my credit, I see 5 missed payments, and no payment made in April.

I called them and the representative stated that she did not know why it was reporting that way, and she can mail me a form to complete and mail back. They refused to remove the late payments, even though a payment plan was set up, and they advertised being able to help during the pandemic. They are the worst company to finance a car with. If they ever extend the option for customers to jump on a class action lawsuit, I’m in.

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Reviewed April 15, 2021

I have a delinquent account with credit acceptance from 2017 where I voluntarily turned in a dealer inspected Jeep Cherokee that I had just purchased 8 months prior. My husband was relocated out of state and we could only take the vehicle we paid for because we just didn't want the headache of paying the note on an additional vehicle and the relocation could not be avoided so we turned in the jeep and they came and picked it up and again was only 8 months into the contract with a $2000 down payment so the vehicle was not damaged mechanically or outside at all so to resale it at auction should have been $9000 per Kelly blue book I checked at that time.

But when it was sold, they allowed it to be sold for $7000 and my contract was $15000 so debt owed should have been $8000 left but my credit report was always at $15000 even after many disputes and attempts to have it investigated, it was never correctly resolved so in 2020, I called them and they initiated an investigation because it had gone up to $25000 which was absurd. When it began, I was told that it would take 30 days and after that I would get a letter stating their findings and got one stating that not only didn't it get corrected from the auction sale but the amount keeps going up which per Michigan consumer law is not only illegal but it is an unfair business practice and not only that but credit acceptance has been violating these laws and now there is a class action lawsuit against them.

I will be contacting the department of justice who is one of the agencies suing them to inform of my issue to see how it can be resolved. Make sure that you don't pay an old debt to them until you make sure that is what you owe and if not, do not send them any money until you are sure your balance is correct. This company has been feeding off of their customers for years and it's time they are held accountable for their manipulation, lies, unfair business practices, excessive fees, etc.

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Reviewed April 14, 2021

Last year I set up my payments to be done via Auto Pay with Credit Acceptance. Every month I would get a confirmation and when my next auto pay date would be. I received confirmation texts until Monday and on that day my car was taken. I checked my banking institution and saw that all payments were made up until December then none this year and there was never an attempt to even collect the payments by them. I was not notified of missed payments. I actually received an email the day they took my car stating that my next auto payment was scheduled for the 4/15/2021. Nothing on my account information has changed. No new card. No new expiration date. No new CRV #. No new address. No new phone number. I’m paying on a car that hasn’t run for a long time and when it does get going it’s not for long. I was told I should have filed with the DMV to report its status when it didn’t run but was unaware that doing so was an option.

I just got forms to reinstate the registration because it was now somewhat operable. The rear end still shakes and I told the dealer that after I bought it but was ignored. I’ve been informed it may have been wrecked when I was told it had not been. The price of the car seemed fair but after all the interest and fees and mandatory gap insurance and the inflated interest rate, I have paid probably two times the car's worth. I need my car now because the transportation I used while this one wasn’t working has been sold by its owner. I was paying my loan and they decided not to play fair by doing the above. I feel this was done purposely since the last three years of payments covered their interest and now they have a car to turn around and sell again with no loss to them.

I am trying to find another car but no one will even consider it and my credit monitoring service alerted me yesterday to a new negative change in my report (which I will check but wanted to write a quick review) which I feel is this greedy company and what should be an illegal repossession now reported. If there is a mass lawsuit count me in. I work hard for my money and this pandemic has cost me money due to job related issues but I still paid the car. I have been trying to rebuild my credit after many setbacks and used auto pay as a way to make sure the payments were timely even though the car has not run for a while.

Today Credit Acceptance started calling. I am awaiting their call back to see what they say and will update this accordingly. No matter the outcome I still have a repossession on my credit because they can’t or won’t do basic accounts receivable protocols. We all need to come together and stop this type of predator. Things will never improve if we don’t stand up and demand to stop being treated like second class citizens because of hard times.

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Reviewed April 11, 2021

I bought a car in 2013. On 10/2014 I got in the car accident which the car was totaled. My insurance was unable to pay the full amount that was due because I didn’t have gap insurance. I was told to pay $3000 that day or make a payment plan which I did. I was 18, I didn’t have $3000 at hand. I paid off the car a year and a half later ON TIME. I looked at my credit report with the 3 different credit bureaus and realize that I was put into collections. When I called them to ask why they told me they put me in collections to make a payment plan. Which I was never aware of, they told me in order to make a payment plan that’s what they had to do. I asked him, "When did I agree to this?" They said over the phone which I did not do. I would never agree to be in collections as I know that would hurt my credit. Especially since I was paying them on time since I got the loan, being put in collections would reflect that I was not consistent with my payments.

On my credit report also shows I was late months on end but when looking at the payment history on their part it shows that I was paying biweekly and I was never late. They reported me to the collections and I don’t understand why and when I asked if they could help me remove it they told me I would never win a dispute. They misinform their customers and failed to notify the credit bureaus with the correct information.

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Reviewed April 1, 2021

Whomever decides to do a mass lawsuit against this company, I am all in. Just like a lot of people, I was in desperate need of a vehicle. I went down the street to a nearby car lot and purchased a 2014 Nissan Altima for $15000.00 with a down payment of $1700. That came out to $27,900.00 or something to that affect. That's $12000.00 in interest, more than half the amount for the cost of the car. I made my payments on time for almost 2 yrs. Due to the pandemic I was unable to continue paying on the car. I called the company to pick it up and when they decided to pick it up, I was not available. About 2 weeks later I called the same people back that had originally contacted me, anyway the guy came and picked up the car. Little did I know, he didn't return it. So now I have to report the car stolen because of course Credit Acceptance had no idea who they sent the contract to, later on i find out that they canceled the pick up a week or 2 later.

This went on for almost a year. The detective I had been dealing with calls me to let me know the car was found. During this time credit acceptance continued adding late payments on my credit. They called my insurance company to try and file a claim to get the money for the car. But unfortunately by this time I did not have insurance on the car so they were unable to file a claim. The detective working on my case asked if I still had insurance on the car and I told him no and he said, "It does have insurance under your name." Which leads me to believe that Credit Acceptance had insurance on the car. In reality why wouldn't they have some kind of protection. I gave them the case # and even called them to pick the car up when it had been found. They never picked up the car or even to call the impound to ask about it. They changed the status on my credit report to natural disaster. They are still charging me late fees.

I have paid almost $9000.00 on this car and still owe $18000 to $19000 on it, according to their payment portal. The value of this car is about $5000 to $7000. This was such a rip off and a headache at the same time. I forgot to also mention that the transmission went out on it 6 months after purchasing it. I worked very hard on my credit for them to just cause it to go down with all the late payments. It did go back up due to their note of natural disaster. I am sure they put it as a write off and still got money for it from the government. I am not 100% sure, I am just assuming. They never contacted me to try and negotiate or come up with a solution. I did all the leg work and paperwork for the auto theft, spent time and $$ for the transmission, wrote the affidavit needed to file the auto theft, whatever info I could get I would call the detective and still got screwed in the end.

Customer service is no help at all and they didn't even write down notes or times when I called in. I had to give them the case # a few times before it actually got put in my file. And trust me I called them a lot. For all my trouble, time and the $$ I spent they should give me the title and take it off my record. Never again will I buy a car using this finance company. Lesson Learned!!!

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Reviewed March 12, 2021

I wish it was a half star or no star option! May of 2020 I began having issues with my car. As a Mother’s Day gift my husband decided to take the $3800 he saved and put it towards a better vehicle. Upon car shopping I came across a 2012 Mazda CX-9. I should’ve known something was up by the way the dealer was acting all excited like yeah another sucker ????. My husband and I had been working on our credit so it was decent to be able to purchase a vehicle. I was lied to from the beginning to the end. Here I am thinking I’m paying $10,000 for a car and I get home and my paperwork, which I didn’t get to see until after we signed it says $7,000 in interest was added and $18,000 if you include the $1600 that bull crap of a warranty they made sound so good.

I needed a vehicle so I went with it. Test drove the vehicle everything seemed fine except for the tires, which seemed minor to me at the time, and here I am today with a whole LEMON!!! My car has been in the shop for over a month now and here I am still paying this $324 note and not even driving it. Not even a month after having the vehicle the air went out. 2 more months the transmission is slipping. I am a full-time wife, student, and mom so I NEED a reliable travel source. Here I am not even a year later the cost for repairs is the amount of the starting price $11,000, that’s the pay-off quote! Not to mention that $1630 bull crap of a warranty, the company found a way to wiggle their tails out of paying for the transmission by asking the service department, when they called to make a claim for the repairs, 3 questions. What is the issue with the vehicle, what failed, and what caused it to fail? Stupid!!

That last question apparently is what allows them to wiggle their way out of paying! Since my TCM and Cooling lines are the problem they declined the claim! Still need a transmission and torque converter! Here I am with the only option according to credit acceptance is to surrender the vehicle or trade it in! $1630 warranty and not worth a crap! I asked where it was in the contract that states this and all she had to say was “It’s not in there because it’s not covered” WTH!!! Somebody please do a mass lawsuit on these people I will gladly join! The is the stupidest BS I have ever heard! You should be ashamed of yourselves taking advantage of people, and you won’t be in business much longer praying on the weak!!! Y’all can’t fix my vehicle but you want my car note money???

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Reviewed March 11, 2021

In October of 2018 I went to Cactus Auto in Tucson, AZ and put a $4500 down payment on a truck. I needed a vehicle that would be reliable because I have a farm and needed to be able to do various farm duties, haul water weekly and haul hay. I noticed a few issues with the truck but decided they were minimal cheap issues. The only lender that would accept me based in my credit history was Credit Acceptance. I took the truck to my mechanic after purchase and paid $1500 to have the CV Axle fixed and the fuel evap canister recall done on my truck. Both of these things the dealer should have seen but that is hindsight.

About a month after purchase my driver side headlight went out. I have been trying to fix that ever since but no one can figure out where the electrical surge is coming from that causes the headlight harness to melt and blow the bulb. In May of 2019 I had to send it in for a wheel bearing issue and then in September of 2019 the engine had a catastrophic failure. Of course I could not get the after market warranty that Credit Acceptance pushes on their customers to fix the wheel bearing so I had cancelled that back in May. I did have another after market warranty but due to various issues they refused to fix the engine.

I attempted to get some sort of payment reduction in place with Credit Acceptance because I was not going to be able to use the vehicle for more than a few months and all I was told was "You should have expected this repair and should have had money set aside for it" and of course the infamous, "We will repo your vehicle if you fail to pay."

My mechanic is a great guy and let the truck sit for almost a year so I could save up the money to have another engine installed. I went from September of 2019 until the end of August 2020 before I could use the truck again. A month after that the cam sensor went bad and they noticed where the wiring harness had started to melt near another sensor and fixed that issue as well.

Now fast forward to March of 2021 and the rear differential has had a catastrophic failure and I am looking at another $3000-$4000 down the drain. I am now upside down on this truck if I decide to sell it because the vehicle is not safe to operate. Also the roof started leaking in February of 2021 and it causes water to pool in the overhead dome light, thank God we don't get a ton of rain here in AZ. So now I am stuck with a vehicle that has cost me well over $7,000 in repairs and I have only been able to use it for almost a year and a half.

How am I supposed to run my farm with a truck that I cannot use? That dealership is well known for selling bad cars, although I did not know this at the time of purchase. You would think this company would decide not to do business with them. By the time I do get this truck paid off it will have cost me, with a 22.99% interest rate which I cannot get off of because of the age of the vehicle, over $25,000 in payments and over $7,000 on repairs (not even maintenance) for a truck that truly is worth less than $5,000.

They prey on people like me, people who cannot get a vehicle any other way. I even put down $4200 on the truck but heck that went to dealer fee, GAP insurance, crappy auto warranty that is supposed to be reimbursed, taxes and registration. I just wish I wasn't stuck with a boat anchor, I really need another truck but still have 30 months left of paying on it.

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Reviewed Feb. 26, 2021

I honestly believe this company totally takes advantage of borrowers as most, if not all of their borrowers either bad credit or no credit. Likewise, these borrowers do not have adequate cash to purchase a car with cash. Due to having poor credit, their customers are unable to secure a auto loan at reputable dealership with a reputable lender. In most of these case, both the dealership and lender, Credit Acceptance, jointly take advantage of already struggle individuals. The dealership will grossly overcharge for the vehicle with the with full knowledge and confidence that Credit Acceptance will finance the vehicle regardless of whether or not the purchase price significantly exceeds the value of the vehicle.

Basically, it is the "already struggling" borrower who will always be at an unfortunate disadvantage. I believe that in most of these cases, the borrowers will be in debt to Credit Acceptance, years beyond the life of the financed vehicle, putting the lender at a greater disadvantage. Reputable lenders operate with more integrity and would never finance a vehicle for an amount that far exceeds its value.

In my case, I unwittingly signed a contract for double the purchase price of the amount that I agreed to with the dealership. Coincidentally, or should I say fortunately, the vehicle was totally damage by a tow truck company and this is when I realized that I had been scammed by dealership as it related to the purchase price. Therefore, I contacted Credit Acceptance to inquire about them financing the vehicle for an amount that far exceeded the value of the vehicle, I was informed by a Credit Acceptance representative that the purchase price of a vehicle is between the dealership and the buyer.

This clearly tells me that Credit Acceptance does not operate in the best interest of the borrower. Therefore, the buyer becomes a victim of both, the dealership and the Credit Acceptance and will ultimately be stuck holding the "damage" goods. Likewise, the lender would continue to be in debt with Credit Acceptance if they were to sell the vehicle due to the financed amounts. This is unethical and I will never finance a vehicle through Credit Acceptance, even it means I never own another vehicle. BORROWERS, BE AWARE!

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Reviewed Feb. 24, 2021

Had a autoloan for 24 months, never missed a payment. But screws over customers when comes time for pay off. They wont (and has never offered this service) to 10 day hold for pay off. Nope! Interest keeps going!

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Reviewed Feb. 20, 2021

I have contacted Superior Protection, Credit Acceptance and now I'm being told a company I never heard of or been told about called SouthwestRe has my contract. I'm going to start from the beginning. I purchased a 2009 Jeep Patriot on 01/13/2021, three days later the engine light came on. I called the dealership that I bought it from and you all financed. At that time, I get, "I will call you back" from them. At this point I have absolutely no faith with the dealership now because for one thing, they tried to sell me the vehicle with no heat.

Now they fixed the heat, however there was more problems then I was expecting and wasn't aware. Unfortunately I couldn't take the vehicle to another shop for inspection, I wasn't allowed. Well, I was told to bring in the vehicle after on Jan 31, 2021 the battery light came on, also when I turned the heat off the temperature gage was going to hot meaning about to over heat and the jeep was making this God awful noise. Now let's back track, because I didn't trust the dealership I purchased it from Jim Butler, I took it to Autozone for an engine diagnostic, came back oil and new filter need to be replaced. I'm thinking that's simple and unfortunately Jim Butler service shop isn't open on Saturdays and I don't have a job that allows me to take off when I want to, so I made an appointment with another Jeep Dealership.

That next day after the getting the engine diagnosed, it started making this awful noise, it was getting worse and worse and worse. I got the oil changed on 01/23/2021 and also had to get brakes done, that was done on 01/30/2021. On 01/31/2021, the battery light came on. I called Jim Butler, once again, ** from them, my sales rep Mike is a real kick in the **. Now he told me to bring it up there on Wednesday 02/03/2021, but I had a feeling and had no confidence in them, only because there was no way I was going to make it out there without it stopping on me on the highway. It hit me I have a warranty, so I called Superior Protection and they told me they cover engines, transmission, brakes, batteries, alternators, the whole 9 and I can take it to any dealership because I did ask if I could. So because I have a warranty and confident my jeep will get fixed.

I got the diagnosis, WELL, I MUST SAY, was definitely not the alternator like I thought. I've attached, what they told me. Now where you all come in at....I was told all engine, transmission was covered, but you all want to claim it goes in detail. I don't have my CONTRACT AND I WASNT GIVEN MY CONTRACT. Superior told the shop what the issue was on this doc was covered, until the inspector got there, not it's DENIED? All I been told in my contract and the kind of contract I have say that OVERHEATING AND PRE EXISTING CONDITIONS ARENT COVERED? Bologna!!!!

I have asked for my contract for a total of 3 hours today and been sent around on a chase. To get, even was told to go to a company I never heard of SouthwestRe? You all are a scam and I have so much information that my lawyer was given and she is ready to take this to court. I can't stand how you kind of finance companies treat people who have credit. You don't know what I been through!! I want my contract now and I have legal rights to it. I also want my truck fixed, I want everything I signed. I'm not paying a dime until Superior, Credit Acceptance, Southwest pays for my truck to get fixed.

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Reviewed Feb. 20, 2021

Hi... So I am one of the latest victims that has a vehicle car loan through Credit Acceptance CORP. My negative experience started with the first payment. I purchased my vehicle in Oct. '20 and my first payment was due on Nov. 30th 2020. I took the company's advice and mailed payment out ten days early to make sure it arrived on time. Actually I mailed my payment out Nov. 18th so it was 12 days early. Anyway Nov. 30th 2020 came and I was under the impression my payment made it there on time. To my surprise I looked on the portal online and it showed my payment was yet not there. How could that be I mailed it 12 days ago?!? I reside in IL and the payment was going to MI so it's not like I was living out of the country for the mail to take 12 days.

When I called about this the customer service representative made the point to tell me that it was the US Postal Service's issue and that if it wasn't there I could notify my bank and stop payment on the check and that I could make a payment online. Then the customer service representative kept pushing that autopay is the way to go. I informed them that I will check with my bank however I will Not be making a payment online nor will I be doing autopay. My payment showed up one day later on Dec. 1st 2020.

Then December came once again I mailed my payment out on Dec. 17th 2020. This time I did it 13 days early. Guess what?!? Yup it happened again...on Dec. 30th 2020 payment wasn't there however the payment arrived one day late again and arrived on Dec. 31st 2020. When they called first thing at 7 am in the morning on Dec. 31st 2020 to demand a payment I told the customer service representative that I mailed the payment out on Dec. 17th 2020 so you should have it. I stated, "I don't know what to tell you. It was mailed."

Then I asked the customer service representative, "Have you or the company received the US Postal Mail Delivery for today yet?" The customer service representative stated, "No it was to soon for deliveries." I stated, "I bet so since it is 7 am my time and 8 am your time." I then proceeded to tell the representative, "Why don't you wait calling customers about late payments until you receive your mail for the day because I bet my payment shows up today." Then I told the customer service representative that is what happened for the Nov. 2020 payment. I was right because when I went on to the portal later that evening my payment was there for Dec. 2020. (One day late yet again)

I found it funny that for two months in a row my payment appeared one day late even when the payments were mailed way far in advance. So I went looking online for any complaints or reviews about Credit Acceptance CORP to see if anyone else was experiencing “mail delays" or one day late payments. Boy did I ever find as many complaints/reviews as I did about this company. WOW!!! After reading many and I mean many of the complaints and reviews of how they don't credit customers accounts properly with the autopay or with the one time payment. It got me thinking.....about my payments.

I honestly believe that Credit Acceptance CORP did in fact receive my Nov and Dec payment on time yet held them back on purpose to put my account purposely late. And when they realized that I paid with a check both times and knowing my bank can track those payments down also could look into fraud by those payments coming up missing they had but no choice to credit my account as they should.

The other reason I believe that Credit Acceptance CORP was messing with my two payments is the way they kept blaming the US Postal Service and pushing to use autopay that I just had an instinct that something was up. So for my January payment I did something different. I wanted to see if it's really the US Postal Service or it is indeed them. I sent my January 30th 2021 payment Certified Mail with a Signature Return Receipt Card to be mailed back to me. This way I will know exactly what day it arrived at Credit Acceptance CORP and who signed for my payment.

Let me tell you what it was the best $7 I have ever spent. Not only did I mail my payment out on January 18th '21....IT GOT THERE ON TIME! It took exactly 5 days for the payment to be received and credited to my account. So I find ironic that my first two payments get there late due to the US Postal Service as Credit Acceptance CORP claims yet my last payment gets there on time? Weird huh?!? So from here on out when my payment goes out the 18th of every month I will be spending the extra $7 and send it Certify Mail with Signature Return Receipt.

I do not trust them in anyway when it comes to payments and crediting properly on accounts. That is why I will not sign up for autopay or do an online payment because I had a feeling the company was doing customers wrong by that system. With me doing my payment by check I have more of a paper trail with my bank and the post office. I am sorry that we are all in the same boat with this company and yes it is horrible. And maybe Karma will come around sooner than later to this company.

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Reviewed Feb. 19, 2021

I've been an on-time paying customer with Credit Acceptance since 2018. I have made my payments through auto pay since the loan began. In January of this year I began receiving calls from an anonymous MI phone number which I allowed the first few calls to go to vmail. When I begin getting the calls from this number on a Saturday I thought I should find out who it is. I answered hello, they asked if they could speak to Rebecca and before responding this is her I asked who was calling and for what reason. He said he was calling from credit acceptance and asked me to verify my address and birth date. I told him that I wasn't going to provide him with anything unless he states the reason for his call! He says ok and disconnects the call.

A few minutes later I googled credit acceptance information to compare the phone number they have listed to the phone number that was shown on my private phone and they were different with the exception of the area code. I called the number listed on Google (please note I have never since the beginning of the loan in 2018 had to call them or have I never had gone to their web page and created a customer account).

A male rep answered "Marcus", I told Marcus I am calling because I have been receiving a series of frequent calls from your company I believe.. I gave Marcus my information and Marcus pulled up my information. He tells me that I have a delinquent amount of $700+ dollars and told me that I need to settle the payment today. I said, "Wait a minute Marcus. How am I behind in payment when I'm on auto pay?" Marcus tells me that I've been delinquent for quite some time now. I was floored! I told Marcus that's **. I am on a strict budget and I have my bills arranged on certain days if each month to prevent past due payments. Marcus got cussed out. I will admit.

I ended up speaking with a Shekina I believe her name was. Shekina had some sense to not insult me and she actually tried to give me some history to how my account became delinquent on auto pay may I add. Shekina said that according to their system they did not receive payment for the month of November and the month of January. And the payment software they use only shows a reason of "my card expired". Ok answer me this, "How did my card expire in November but you used the same card to process my December payment and it expired again in January?" How is that possible? Of course she said, "I don't know. Maybe someone went online to make the payment?" I told her, "Impossible because I never been on your web page. So how is it you guys are jumping months? I need a supervisor stat!!"

So Ms. ** gets on the line.. Ms ** ask if I had receive a new bank card, nope. Change your acct #, nope. Did you move, nope. "Lose your card," "nope holding it in my hand right now Ms. **." I explained to Ms. ** this is very concerning because the reason for the lapse in payment is clearly because of the department that is responsible for processing my payments. This I'm sure will have a negative impact on my credit which I worked my ** off to restore! She was silent of course. I went on to ask her, "How is it that you guys will send me a reminder text of my upcoming auto pay but can't send me a text letting me know immediately the payment did not go through? As a matter of fact why has it taken you guys Two months to contact me to inform me of the past due amount?!!!"

After looking at my bank acct there were no charges made to my acct in November 2020, a charge posted in December 2020 and here it is Jan 30th 2021 and no charges made! Ms ** resolve was to pay the past due amount and she would send me over to some automated system to reset my banking information and reset the autopay date. She asked if I wanted to keep my auto pay date the same day I said Hell Yeah!!

Furious at the fact that I had to go through this with no fault of my own. I requested that they take the owed amount over the phone. Ms ** tells me that they can't take payments direct over the phone, that I will have to be transferred to their payment center and it's an additional $10.00 or pay online for an additional $4.00 or send in a money order. I told her Boom, money order it is and when to expect to receive it. With that payment I wrote "This is Credit Acceptance Error" all over and requested a copy of my payments thus far mailed to me so I can send to the credit bureau.

Last week I get an alert from Credit Karma. My score has dropped 128 points because of credit acceptance reporting the two months unpaid. In addition the $14,000 loan on the 2016 vehicle I purchased two years ago is sitting at the shop with a blown transmission since Valentine's day 2021!! What a coincidence with other people's reviews.. It seemed to be a parallel between purchasing a car at a dealership that sells malfunctioning vehicles and this creditor. My credit means everything to me so does having a reliable car. And to take back my power I plan to refinance my car with another credible lender, I'm in the process to sue the dealership United Motors of whom I purchased my vehicle from and continue to report the deceptive and manipulating lending practices of this company. A class action suit is necessary!!

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Reviewed Jan. 27, 2021

Other reviews seem the same as it was back in the late 1990's. I had got suckered into a car I didn't want. Had pay for something I didn't want. After few very high payment back then I had filed for a chapter 7 bankruptcy and after bankruptcy got discharged. I did include Credit Acceptance as a creditors. They tried to sue me luckily attorney I had hired to do chapter 7 went to court and got case thrown out.

About 9 months ago at height of the pandemic I bought a 2020 Kia Forte and only options I had were credit acceptance and Ally Financial so this time I choose Ally financial and no problem with Ally. To those who have problems with credit acceptance and their scamming need help due to financial setbacks due to the Covid 19 pandemic find a attorney in your area and declare Chapter7 Bankruptcy. And once Chapter7 Bankruptcy is discharged credit acceptance doesn't have any ground to step on and they won't be able to to prey on those with credit issues. And if car total out chapter7 bankruptcy eliminates the debt.

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Reviewed Jan. 25, 2021

I was impacted by the pandemic, I reached out to Credit Acceptance and was told that they do not do deferments, I was told that I could make payment arrangements and they would not report my payment as late to the credit bureau. I noticed that they were reporting me as late and there was no listing of the agreement that I made with an agent on my file and every time I called in, they were requesting another payment when I had just made a payment. The staff would have you on speaker phone and it was very hard to hear them and they would get rude when it was brought to their attention. This is not the company one would want to deal with especially when something out of your control comes up, like the pandemic, they do not work with you, they tell you one thing and do the opposite, they have no compassion for the very people who keep them in business (customers) and my price for my loan changes frequently.

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Reviewed Jan. 21, 2021

Credit Acceptance agreed to report the CURRENT status of my account when I notified them that I lost my job due to COVID and would need to make payment adjustments. The representative from Credit Acceptance then told me that they were offering a service in which would help people affected from the global pandemic: they would not report negative data to the credit bureaus such as late payments, etc. Instead, they would mark your credit report as "natural disaster", thus protecting your account from any damage. Since then, Credit Acceptance has NOT accurately reported the status of my account when I notified them that I needed to adjust payments. They are incorrectly reporting that I was 60 days late. I notified them in March 2020 and BEFORE March 2020, I had not missed a payment. I still paid after notifying them.

Despite losing my job, I was able to pay off $11K worth of car debt on 7/06/20, thus paying the loan in full and closing my account. By 11/2020, Credit Acceptance begin reporting to the credit bureaus that I was 60 days late on payments and that my account was still being affected by natural disaster. It is now January 2021, I have called and sent several disputes. Through my efforts, several credit bureaus removed the remarks added by Credit Acceptance, those remarks being: "60 days late" and "natural disaster".

Yet Credit Acceptance keeps adding the remarks, even though I've had them removed. Credit Acceptance's evil actions has managed to drop my credit score 60+ points despite me paying off the loan in full, closing the account, being affected by COVID, protected by a category labeled as "natural disaster" and me reporting to Credit Acceptance at the time when my account was in GOOD standing. Credit Acceptance refuses to remove the remark they added, I have tried everything.

Every time I have the remark removed, Credit Acceptance adds it back, despite my account being closed and paid in full nearly a year ago.

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Reviewed Dec. 28, 2020

Very greedy company. I am dealing with covid and the representative only concerned about me making a payment that I forgot about. You should train your company to not be so rude during these times. My car was originally $5,000. They put me on payments for a 2012 Ford Fusion. Now it was 11,000. What a rip off. For that price I could of got a new updated car off the lot. They scam people trying to fix your credit and always in your business if you missed a payment. They are not passionate just greedy. I wouldn't recommend this company even if they paid me to write a review for them. I would never ever again.

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Reviewed Dec. 28, 2020

I have AAA insurance full coverage my car got totaled, AAA sent them the blue book value money of the car which was $7,598 and $0.98 AAA shorted them 10 cents $0.10 so AAA tried to stop the payment and send them the correct payment. Credit Acceptance was supposed to wait to get the payment file gap insurance and have gap insurance pay my car off, well they cashed the check. Sent the Gap claim to gap insurance and gap insurance only paid $1, 347.

Now I'm stuck in the limbo trying to get this fixed so they could pay my car off $13,000. I don't have my car and I still owe $13,000 in credit acceptance is taking me through a whole lot of changes. This is terrible. I did my job. AAA was doing their job and credit Acceptance filed the claim anyway and now they want me to pay for a mistake they did!!!! I will never finance another car with credit acceptance. They were tripping over $0.10 and still found the claim with gap insurance and knowing gap insurance may not pay the full amount. That's **. They should have waited to got the correct amount and then file gap insurance!!!!! This is terrible and I truly need help!!!!

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Reviewed Dec. 27, 2020

To all of those complaining about credit acceptance know this everyone needs to come together and file with the AG or another agency capable of stopping this company from terrorizing us selfishly depleting our hard earned cash. Yes we have signed a contract yes we all need a vehicle. But we don't need a loan company that loves to take advantage of those whose credit isn't the best. This company I have seen and also have experienced them OVERCHARGING for cars that are NOT worth the price. I've seen my vehicle start at 23k and go to 50k!!!

I called them and its like they don't give you a straight answer. Reporting them to your respective AG won't work with ONE person. They know how to manipulate these places when only ONE person is complaining. BUT if several people complain trust me they will have no choice but to investigate. This company also has other lawsuits pending regarding lying to their stock holders. Don't you find it interesting that they have YET to reply to any of these complaints? They are playing it smart by saying nothing making all of us look like deadbeats who don't want to pay.

Taking advantage of people during this covid crisis is downright terrible but they don't Care...All they care about is the money and making your life stressful let alone setting HIGH monthly payments on you making it almost impossible to keep up with the payments. Someone needs to pay attention to this website and read all the complaints.

This company has violated soooo many rules and laws that they can suffer the same fate that Santander did (they had to cancel all their loans due to violating predatory loan laws). But like I said it must take everyone and a responsible Attorney general to take this company down and for us to not live our lives in fear of someone taking our vehicle that we use to care for our loved ones. To all those that are dealing with the stress from Credit acceptance you are not alone. I hope this page grabs the attention of someone high up to help us.

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Reviewed Dec. 26, 2020

Had our Jeep for a year and it’s been nothing but headaches dealing with this company. Don’t put anything in files especially payment arrangements. Always talking to different people who are very rude and their credit department destroys your credit. Saying I have 5 missed payments when I always made a payment arrangement. Now that we refinanced they keep blowing up my phone for a payment because they thought the check was coming that same day.

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Reviewed Dec. 24, 2020

My troubles started at the dealership. Picked out a car on a Saturday evening right before the dealership was about to close. Was told we (mom and sis co-signed for me I get paid under the table) were approved. Just needed to come back Monday morning to sign everything. The sales man told me he would have my mom and sis in and out fine no problem (I had to work and the car was going in there name so I didn’t have to be there). They get there 10:45 am and he tells them the finance company won’t finance the 16 Nissan Rogue which was fully loaded so he shows them other car at a higher price. I tell them to get my down payment back and I’ll go somewhere else. The dealer wouldn’t give the money back. At this time it’s about 3 in the afternoon (my sis had to leave to pick up my niece) my mom is a elderly diabetic who had been there and not ate all day.

He offered her a 19 Toyota Camry LE (a $19K car) with 30K miles on it at $827 a month. I said no way. The final call I got was he could lower the payment by taking off the extended warranty and gap insurance. I said if he does that ok they never took the optional gap insurance or extended warranty off the sale price on the car is listed in my paperwork at $29K before any taxes are added. My question to credit acceptance how do you give a person a loan for way more than what the car is worth???? Now I’m stuck trying to pay this loan back. If anybody has any suggestions please let me know what I can do.

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Reviewed Dec. 8, 2020

Completly and a utter rip off - paid my car down to 1900 dollars and the next payment cycle amount owed has changed my original loan was 4700. Ive paid 7450 so far, had my false balance down to 1900, then I look today. They're lying and saying Im four months late trying to get a 900 dollars in car payments from me. And they are threatening to repo my vehicle. Ive never been late... Now my balance is 3900 how. How can you just decide you want to tack on thousands. Not to mention my 08 Chrysler 300 is not even valued over 2500. Now Im upside down on the loan yet again and Ive never missed or been late. Im on ssi now and cant afford to get another loan from somebody honest because of their completely false accord of my history. And it just keeps changing my payoff and raising it up. That's almost 11000 dollars for for a 4700 dollar loan. Help please.

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Reviewed Dec. 8, 2020

I have dealt with Credit Acceptance since June 2019, didn't have the car for a week and had to put it into the shop for a transmission control module going out in it. Called them and they said it wasn't covered under the extended warranty that was added to my contract without my permission. Have had nothing but issues with this company concerning payments that are supposedly late when they were always on time. Constantly harassing phone calls anywhere between 5 to 7 a day at all hours.

They don't care that a lot of people have had issues with the Covid virus and refuse to work with anyone. All they want is money no matter how down on your luck you are. My hours were slashed drastically and call them and all they want is "When can you make a full payment concerning this matter," It's like they have no heart and all they worry about is money. I would not even recommend this place to anyone for any reason. Save your money and just buy a car outright cause Credit Acceptance will screw you no matter what.

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Reviewed Nov. 19, 2020

This company allows a person to not make any payments on their vehicle and keep it while impacting the coapplicants credit repeatedly. They refuse to repo. The vehicle ever so if you want a car you don't have to pay for go with them. Ignore their calls. Don't pay any payments and keep driving the vehicle for free.

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Reviewed Nov. 11, 2020

They are heartless and will hound you if you are only one day late. They repossessed my daughter's car in her high school parking lot for being one day late on our payment. They have terrible customer service and are downright rude and do not care what you have to say. They just want their money! Please do not finance through this company. They should really be shut down and sued.

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Reviewed Nov. 6, 2020

As a purple heart veteran, this company are heartless and do not care about military personnel. Call them, and you'll see what I mean. Other companies are willing to help and work with you, not this guys. If I could give it a zero, I would.

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Reviewed Oct. 28, 2020

Payoff by bank check not personal check. Lender said pmt hold 10 biz days - no exceptions & audit takes 4-5 weeks for lien release. Never late on pmts, bank check payoff, multiple stories as to how the process works and when pmt arrived and acct closed, Check21 to prevent payment floats or returned pmts. If my pmts were habitually late, sloppy, bounced, or I was hard to get reach then I could understand the caution. I took ownership for how I ended up in the position to need a subprime lender, but do not deserve to feel as though I am held hostage to an institution where there is no ownership.

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Reviewed Oct. 23, 2020

I bought a truck and a year later I had a total loss accident, I filed a claim in the department and it’s been almost half a year now and they still have not gave me a final notice on my claim. I’m still paying full price as if I was still driving the truck even though I bought gap insurance when I purchased the truck. This process has been from June till now which today is October 23 of 2020. Please do not purchase off these people if possible.

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Reviewed Oct. 16, 2020

This company is the absolute worst! I got a car loan from them to build my credit at 21 (they were the only financing company that would approve me and I knew nothing about credit). The car got stolen and was stripped of expensive parts, towed when found and I was unable to fix the car so the payments did not get made because I then needed to find another vehicle. They called me nonstop even with police statements noting these things and tow yard expenses stacking up. A few months later, they served me with papers (via a police officer might I add), and got a court date and time. When I get there, I am then informed that they moved the time up and I had missed it because nobody told me this information sooner.

Credit Acceptance then sends my account to collections and I set up a payment plan with them. They had no regard for this court appearance misinformation and refused to set another date. Five years later, 60 consistent payments being reported to credit as on time through collections and my balance going down monthly, Credit Acceptance opens the loan up on my credit as active and now it is showing late payments even though a payment plan was set up five years ago and I have not missed one payment. Prior to them reopening the loan, it was showing up on my credit as closed because it was in collections. I call the collection agency in February of this year and ask for a settlement amount and a reasonable amount was given. Eight months later they have no recollection of this phone call (it was recorded and documented) and they tell me that I owe them $4000 more than what my original loan balance was when I got the car!

They tell me after making payments for five years, 60 months, I still have not even gotten the interest paid off and they don't split the payment with principal and interest. So, I will basically NEVER have this loan paid off because if after sixty months of payments my balance has went up $4000 and not gone down a single penny, my payments don't matter! I have no issue paying off this debt, I have been for five years. My issue is that they have been telling me one thing for five years and all of a sudden, I owe more than what I originally owed and my payments have not counted for a single penny towards my debt. My advice, avoid them at all costs.

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Reviewed Oct. 9, 2020

CA sure enough helps folks that are desperate and that’s the beginning of the issue. I humbly think they should be sued and put out of business and restitution should be granted to all they’ve taken advantage of especially the folks who are still current. The pandemic happened and it affected some more than others. 99.9% of auto loan companies are assisting their borrower with waiving Late fee, holding in a record truck, offering skip payments and even removing negative rating to the bureau IF you were affected by this unforeseen life changing matter. But no not CA.

I’m current on my loan with them to date but did have an issue as I was affected by COVID19 and they still reported 30 late. All I can say is this. GOD don’t bless no mess, I am working eagerly to get out of this loan and I hope that GOD sees fit to shut this place down and put all of them unemployed and begin their suffering. Do not put this stress in your life. Credit Acceptance is the ABSOLUTE worse thing you can attach your name to though in the moment it seems like a good idea. Wait on GOD. This is not the way out baby.

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Reviewed Sept. 28, 2020

I will be sure to complain all the way to the top! This company came and repossessed my son's car and caused a lot of damage to our yard. My son passed away I called and told them to get the car. All they had to do was tell me and I would have moved my car so they could have got the other car. Instead they completely damaged my yard and I have a HOA to deal with. They were very rude when I called I sent the death certificate and told them to come get it. This is the worst experience I have ever had. The situation is bad enough as it is but they made it worse now my yard will have to be repaired and there may also be damage to my car. This is very ridiculous and my voice will be heard! They should pay to have my yard repaired!

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Reviewed Sept. 23, 2020

Credit Acceptance is a business ran on lies and robbery! They are dishonest, scandalous THIEVES and need to be shut down. All of these reviews are completely true and accurate! Run as fast as you can! It is IMPOSSIBLE to pay any vehicle off because the amount doubles each week! When I finally did pay it off, I sent them an extra $100 just to be certain that it would be paid completely off with no questions. Doing business with them was by far the worst mistake I've ever made and I only hope that others will not have to go through the same thing as the rest of us. I have no clue how they have been in business this long. Frauds.

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Reviewed Sept. 16, 2020

I have horrible credit and was desperate to get out of a bottomless money pit diesel truck I had. Credit acceptance approved me for the truck I wanted. I knew it would be expensive due to my situation. Large down payment and high interest. It is what it is. I'm grateful that they approved me and made my experience pretty seamless and easy. They kept my monthly payments where I am very comfortable and am several months ahead. I have nothing bad to say and glad they were there when I needed help.

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Reviewed Aug. 19, 2020

In October 2019 I fell behind on my payments for the first time in two and a half years. I called Credit Acceptance to notify them that I wasn't working, therefore I needed to make payment arrangements. They assisted me in setting up payment arrangements; my whole monthly payment plus $45 extra for what I was behind. Credit Acceptance received their monthly payments faithfully through autopay and still reported to the credit bureaus month after month that I was behind.

I finally paid my vehicle off in July 2020 and they are still reporting delinquent payments to the credit bureaus. My score dropped 16 points since they last reported on August 14th. I called them to let them know I paid the vehicle off, I was told by customer service to dispute it through the credit bureaus cause there's nothing they can do on their part unless it's disputed. I just don't understand this company! This company is great as long as you don't lose your job or our world don't experience a pandemic, cause if life happens you may be screwed as well as your credit!!!

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Reviewed Aug. 15, 2020

This company is the devil himself. I had an account with them for a car loan. When I had an accident, my insurance was investigating on the case for months and they finally paid off the account. It’s been 6 years. I still have a negative derogatory from this company on my 3 credit bureaus. I wish they use the same energy they use to destroy people's life in something positive like working with the customers to find a friendly solution. Every year I send them a letter with all proofs showing that it was my insurance fault if the payment was late. It’s not like the account was closed with remaining balance, the insurance paid off the whole account, just it took few months because of the investigation. 6 years guys! I never hated anything in my life like this company. I called them at least 50 times and they still don’t wanna help me. I worked hard to get an excellent credit score and this is only negative item on my 3 scores. I hate them with all my soul.

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Reviewed Aug. 10, 2020

Never had a problem with them before this pandemic. I was late due to losing my job. I spoke with one rep very helpful. Today this rep very disrespectful. I ask to speak to his supervisor. He put on a coworker. Playing games with people during these times isn’t cool. I’m still trying to speak to a supervisor.

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Reviewed July 31, 2020

I have been paying 50$ above my payment for two years, THEY HAVE MARKED MY ACCOUNT PAYMENTS LATE FOR THE PAST TWO YEARS AND HAVE RUINED MY CREDIT. My initial loan amount was 15,900. After paying 500.00 per month, I still owe 16400.00 on this vehicle. DO NOT USE CREDIT ACCEPTANCE FOR A LOAN. YOU'LL BE SORRY.

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Reviewed July 17, 2020

Credit Acceptance should be sued in a class action lawsuit for their predatory and fraudulent way of doing business. This company preys and exploits those with credit issues and makes their contracts very, very suspect at best. I had 3 payments left on car and I paid all my payments, including the late fees as outlined in payment book only to find out at payoff that I literally had added mysterious finance charges added to account - charges I was never informed about, never made aware of. They are very deceitful and should be investigated by the FTC for very questionable lending practices.

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Reviewed July 12, 2020

I was in an accident in Feb 5, 2020, they got insurance and gap insurance in May 2020, they tell me they update every 15th of the month. They lie. Have me down as 90 days late. Do not use the people. I have to now sue them for trying to damage my credit. Please try other ways. Do not use them.

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Reviewed July 4, 2020

So this started off smoothly, I set up their auto pay, paid off my previous past full month plus interest and fees. Now they have stopped debiting my account again.... and are claiming I am past due. Their practices are sketchy and borderline illegal. I check my account and the Debit card is still valid and the money is in my account yet this company will not take it. Now they have the balls to claim I am past due when they would not actually take my money.

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Reviewed June 16, 2020

In short I purchased a car from a local dealer November 2019. After being turned down multiple times I thought maybe this was my only option. It was financed through Credit Acceptance with an considerable amount of interest tacked on, but hey I needed the car so I went with it. From December up until April I made every payment on time. Fortunately the car was totaled in April of 2020. Gap insurance paid everything except $932.00 remaining on the car. My last full car payment was made in May. A few days afterwards I was offered a proposition to settle my loan for $609 which I agreed to settle on May 15, 2020. A month went by without receiving my pay off letter as promised, so I called credit acceptance back to see what the hold up was.

I was told that my account hasn't been closed properly and that they'd take care of it that day, which they did. Three days after closing my account (satisfactory) my credit score was dropped 102 points by a fictitious late payment that no one can seem to explain. The only option I was given was to file a dispute. After reading several reviews this is starting to seem a bit strange that so many are being hit with these phantom charges.

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Reviewed June 13, 2020

This is twice this company have Fraudulently reported to the credit report of me being late and making my credit score drop down. When I am not late and have auto payment set up and was told I would not have any reports made to the credit company. If I set up auto pay. I just spoke with the company in May about them reporting to the credit report company and made my credit score drop a 126 points down. They replaced it. And now after I just paid my bill they have reported again that I am late when I made my payment two week earlier than I was supposed to have paid it. This is wrong and I am being made to pay for their mistakes on My credit score.

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Reviewed June 12, 2020

I’m thankful that I was approved for a loan but that’s as far as it goes. I went 2 years with no late payments and when I needed to get help they absolutely will not help or give you more time, they are just argumentative and unhelpful. Now I always run a payment behind, although not a full 30 days and I now refuse to answer their calls every month because I don’t want an argument, I can’t give them what I don’t have and if they would just add the payment to the end of the loan I would be back on track but they refuse to do so, I got behind because of the coronavirus and they positively do not care. I can’t wait to be finished with this company. I wouldn’t recommend this company to anyone. If I could do it over I would just ride the bus until I had better credit to get a loan from a bank that works with people when circumstances arise.

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Reviewed June 12, 2020

Terrible Company! Harass you with phone calls if you're one ☝️ day late. All they care about is your money and you're not a person to them. They put false information on my credit report and didn’t care.

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Reviewed June 11, 2020

My credit was horrible, so I had no choice but to go with credit acceptance. I almost wish I would’ve just not bought a car. After one week of being late for a payment, they repossessed the car. And And if you are late at all, they will call you and harass you several times a day even if you communicate the situation of them. And then finally Was able to improve our credit enough to get a better interest rate in a newer car. But after receiving the payoff check credit acceptance still took one last payment out of our bank. Just a very shady company. Next time I will either walk or work from home. But I will never do business with them again.

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Reviewed June 10, 2020

Had hours heavily cut as a result of Covid-19. Did not qualify for unemployment nor did I ever receive the stimulus check. These people will call you EVERY. SINGLE. DAY. Even if you’re as communicative and as transparent as you can be, all these people care about is getting the money. Probably 95% of the people I know got their car payments deferred; these people will not do that. They’ll even ask if you can borrow the money from someone. Rude, condescending, and downright arrogant. Absolute BS. These people couldn’t care less about you and I. Try a little harder and finance elsewhere.

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Reviewed June 1, 2020

TERRIBLE! I had no choice but to choose this company because of my credit. Now, I lost my job due to COVID-19 layoffs, called Credit Acceptance about my car loan, and they DEFERRED my April payment. Now, I got a notice in the mail saying I'm LATE 2 MONTHS. Called again and they said they don't defer, sorry for the wrong info. This is absolutely absurd! I'm being punished because of THEIR mistake. They are threatening me with repossession. I have no job, no unemployment because of the long waiting period, so no income, and they specifically told me I would NOT be responsible for that April payment and that it would be deferred to add an extra month onto my loan. Now I'm being penalized because they apparently said something wrong.

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Reviewed May 30, 2020

I was unable to pick my own car. The one they said I was approved for I've had to put four thousand dollars into. So far contacted them to tell them my transmission went out and was told if I willingly let it go back or stopped paying on it I would be sued. My car is valued at 4,500. I am being charged 14,000 total without the transmission I had to fix after six months with problems starting after two months, not to mention I'm paying 409 a month with 22% interest at a 635 credit score...

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Reviewed May 22, 2020

This people are so senseless and money hunger. During this pandemic of covid19 the only help they offered was to freeze your account and affect your credit negatively. No extensions and no payment plans. Straight to bend you over and do you hard. In the other hand, my wife financed with Regional Acceptance Corp and they gave her 3 months extension with no questions asked. Credit Acceptance Corp you suck big time...

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Reviewed May 20, 2020

This company has the worst customer service. If you go through a financial hardship they really don't care about it. All they want is their payments. Constant harassing phone calls, rude and degrading customer service staff. If you explain a late or missed payment they actually ask you to get it from other people. They act like if their corporation is being run by the mob. I wouldn't be surprised if they called me and told they would break my legs if I don't pay. This is how bad their customer service is. So please research this company before taking a loan from them.

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Reviewed May 19, 2020

I purchased a vehicle in 2017 with barely fair credit. Credit Acceptance granted me a loan at 22% interest rate. After 3 years of on time payments, I received a call that my payment was late. I mailed it 8 days in advance. They wanted me to cancel my check and make a payment over the phone. I declined that offer as I knew they had to have it probably in their mailroom.

The customer service person was so rude explaining to me that I was going to be turned over to collections and it was my choice. I told her that if I was going to be turned over to collections anyway, we may as well wait and let them process my payment. After that call I decided to fill out an auto refinance application with my bank. Within 24 hours, I signed the papers for my refinance with my bank at 4% interest. Thank you rude customer service agent for pushing me into action to save myself $1200 per year! And by the way, they processed my original payment the same day they called to threaten me.

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Reviewed May 18, 2020

Just got financing on my vehicle - they REFUSED to set my due date to what was comfortable for me. And could not tell me when I would incur late fees if I paid 5 days past due date! Rocky tells me that it varies! LOL Really?? He would not give me a direct answer. The customer service is a oxymoron- they are rude, belligerent and condescending. I will be refinancing ASAP!

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Reviewed May 14, 2020

I purchased my Nissan through an amazing dealership to end up with Credit Acceptance which has the WORST customer service. Every time I’ve called them I have YET to get someone who isn’t rude! They don’t care what situation you’re in and how much you give. I gave them $700 because all that was left to pay was 1k, after my car accident (which was a blessing in disguise because I got a better rate elsewhere!) They consistently harass you for money! Out of $18k all that was left was $300 within a year! That $300 turned into almost another 1k. They throw fees on fees to my account! I told them my situation (My car accident) yet they didn’t care. They took it even a step further to report to the credit bureau that “I Missed a payment”.... I gave $700!

Today I just paid off my last $300 & couldn’t be more happier! Not only did I get out of working with Credit Acceptance horrible customer service I also got a WAAAAY better rate at my credit union from 18% to 3.5% (Nutmeg State Financial Credit Union). The one thing that blew my mind is how at the end they would say “Okay once you make your last payment you could apply for a new one”.... I think NOT!

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Reviewed May 3, 2020

The people who anwser the phones and the ones who take your payments are very rude and don’t show any care for their customers' health nor their situations. They only care about the money. We are all going through rough times right now and they do not care and before this coronavirus came out I was making my payment on time. Now it is hard making it on time because I have limited mask and I have to go to the store to load my money on my card so they can take it off the card but I have to go to the store when I feel safe to do so. To whom it may concern I hope someone reads this and give me some help with this company. If they are doing this to me I am sure they are doing this to other customers also so please some help us.

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Reviewed April 30, 2020

Just got off the phone with customer service, and because of the pandemic I'm bringing home less than $100 a week. Still waiting on hearing about unemployment and can't pay bills, yet they're still requiring payments. Even Geico and other companies have deferred payments for me. These people really don't care and are only concerned about their money. Now my Jeep won't start and I have no way to get to work, so I won't be able to give them anything anyway!! Stay away from these people!!! Run away, fast and far!!

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Reviewed April 23, 2020

No help with covid-19, their page says (we care) but truth is they only care about their money. Everyone else is helping but not Credit Acceptance. Please, do not use them! PS- after we hung up I was billed for the car note, thanks for the help smh... Customer service is someone in their Pajamas just paid to ask you ("How much can you pay now and when can you complete the full amount") vs saying ("Hey I understand you’re paying for a car you can’t drive and we want to help just like your car insurance who deducted 15% off the policy)" but you guys.... I hope something or someone important sees what you do to us and we get to reverse this is get our money back. #Professionalthieves.

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Reviewed April 22, 2020

Purchased a Honda in 2016. Had some credit issues so used this second chance lender. Fell behind in 2019. Made agreement to pay an extra $100 since October. Even though they entered a agreement in 10/2019 they continue to report late payments monthly even with the agreement. Not to mention talking to some reps is like talking to a 9th grade with a attitude. They also lack compassion during Covid-19. No assistance besides a notation in the system. Stay away if you can.

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Reviewed April 21, 2020

Credit Acceptance started financing my 2019 Mitsubishi Outlander from August of 2019 at 22% and 605$ monthly payment. I have comprehensive insurance coverage on this car with a deductible. On January 29th, 2020, I was involved in a hit and run accident. My car was totaled. To God's glory I am alive. By February 26th, 2020, Credit Acceptance received a check of $16361.71 from the insurance, bringing the balance I owe on the car down to $5768.53. This balance they are required by NY State Personal Property Laws and Insurance Law to collect as Gap Credit for. And yes, they did get the credit! However, this destiny destroyers have refused to report to the credit bureaus that my balance have been paid.

Till this day, it is still showing that I am owing $23,000+ on a vehicle I no longer have, they received money from insurance, and they even validated the balance as correct after I disputed the balance with the three credit bureau to be wrong. I mailed with the dispute police accident report, evidence of insurance payment and a copy of payment history indicating the payments were made from THEM CREDIT ACCEPTANCE!!!! Yet these bondage makers and suckers lied blatantly that I still owed $23,000+. I can't get better credit; I can't get new car!

The ugliest part is that I have spoken with the supervisors severally, and they lied to me on record, that yes, they have reported to the credit bureaus the payment has been made!!! How dare them lie blatantly! The credit bureaus because they collect money from the creditors refuses to delete the balance even when there are bunch of hardcore verifiable evidence showing the payments were made.

This shows how ** up this setup is! The credit bureau collects money from the creditors (Credit Acceptance) and accept any report they make on any of their customers even when there are overwhelming evidences indicating that their report is false. When you dispute it, they (the credit bureaus- the cops) ask the thief (credit acceptance) to update the report correctly (return the money they store) instead of investigating the documents (the video evidence showing the thief steal the money) you sent them. The hardcore evidence is right in their face, but they refuse to amend your credit file to reflect the truth because lining up their pocket is more important than the truth!!!!

Please avoid credit acceptance. They are blood suckers. Once you are in, getting out is a big problem because they won't want you to do so. They expect your credit to be ever bad so you can be stuck with them and their ridiculously higher interest rate. Once you improve your credit or want to change your lender, they must find one thing or the other to hold you down and even use third parties to destroy you. I am working with the consumer relations, the police and attorney to see what can be done to expose them and get them to tell the simple truth. Stay away from credit acceptance! You are warned.

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Reviewed April 16, 2020

Credit Acceptance mailed me my title for a 2006 Saturn Vue. And now they say I owe 9.599. They said they sent title because they didn't want to be the lien holder.. I've never in my life received a title if the automobile wasn't paid for!! Why would you send title if not I right or wrong.. They keep reporting negative to credit bureaus ruining my credit. It's not fair.

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Reviewed April 15, 2020

I purchased a vehicle in 2017. 19000 dollar loan. Final cost 35000 and in 2.8 years only has my payoff balance at 11500. Now with covid I called for help. They said they'd notate my account and I wouldn't get any call trying to collect. Then today I got a threat letter stating that if payment was not made by 36 days late they would repo with no possibility for me to reclaim. This is the worst auto loan company I've ever dealt with. If they waited until my business was back to normal they wouldn't have to repo a vehicle that will auction for 1500 leaving them 9500 short of what's owed. They are heartless.

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Reviewed April 14, 2020

Don’t call them for help during this Covid 19 pandemic!!! They won’t help you!!! They will only let you set up payment arrangements for payments meaning of full amount isn’t paid within 30 days it will reflect on your credit. They aren’t offering deferrals!! POS!!! On a positive note they aren’t doing repo’s right now! Shame shame shame on this company. Make their passionless ways go viral!!!

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Reviewed April 14, 2020

I purchased a car for 11 grand. I had no credit at all, never purchased anything with credit especially a car so I expected high-interest rates, oh did I get it! To make a long story Short my total balance was 25000, car was 2011 Ford Taurus Limited 109000 miles. When I signed everything at the dealership, nothing I signed said 25000, total was 14000 which I thought was the total, until days later I get letter from them saying balance 25000. I'm going to let them repo it but I'm fighting everything in court as I want to see anything I signed with 25000 balance on it.

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Reviewed April 12, 2020

Not been able to get in touch with them. Now my account is closed when I log in online? My debit card was stolen and I have a new one. Now this virus has me in a bind. I pray my car isnt up for repo. Help.

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Reviewed April 8, 2020

I got a small loan a couple of years back. I'm still paying more on the interest than the principal. Once you get a loan with this company Good Luck paying it back. NEVER AGAIN will I get a loan with this company.

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Reviewed March 31, 2020

My car was totalled and my insurance company sent them the payout check. I called to stop any further payments and I was told they could not stop payments until they received the payout check. But, I was told by a previous rep that they could stop the payment 24 hours ahead as long as I called to stop the payment. Needless to say, they still took out another payment AFTER they received the payout check. Now I have to wait 21-30 days for a review of my account to get my money back.

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Reviewed March 29, 2020

So I called customer service to see what they were doing about persons affected by Covid-19. The rep said they will make a note but payments are due accordingly. If I am unable to make a payment they can change the due date but only up to 7 days. The rep went as far as to say that they will still be reporting to the credit bureaus.

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Reviewed March 28, 2020

This company has made my life a total wreck. This company is unprofessional. They have put a repo on my credit report including my co-signer's credit report. This installment loan was took out in 2011. The first payment few in June of the same yr. It was a 36 month loan. This company picked the vehicle. It went to auction. They have extended a paid in full contract. This company has marked it as repo. I have rec as of May 14 2014 that the lien was lifted and paid in full. This company has not updated their system. I believe someone in this company is updating. No. Our credit report saying this paid In full. Contract is a repo. I refuse to argue with these unprofessional reps of this company.

I gave proof to the credit Bureaus but few to this bank getting a huge down payment. My vehicle was paid in full at the auction. Credit Acceptance is refusing to fix this issue. Instead they extended this inaccurate info to the credit Bureaus that this will be on my and my co-signer's report for another 2 yrs. The fair credit act says anything over 7 to 10 yrs is suppose to drop from our credit report. This company is nothing as a trustworthy bank. This bank tells inaccurate info. It’s been going on 2 months now. This bank has been pulling my leg due to the fake of their lies. I've been waiting over a month for accurate info that shows we own this repo. The company is shady. They will lie to you to get off the phone. They have no respect for people with disabilities either. I’m visually impaired in my left eye as knowing that this company charged me and my co-signer in total fees and down payment over 3 yrs was 21,000 dollars.

I feel this need to stop but I’m just a consumer. What does it matter what I say because money talks and nothing else walks. So don’t let this company fool you into a loan. They will rip you all the wayyy off then they pulled a suv our the bushes and told the dealer where I was this is all they can give us. Busted tail lights. Brakes were bad. It was undeliverable. Get the truck home and come to find out it needed headlight replacement. It was a paint stain in the rear under the hatch back. Then after the $5,000 down payment was applied the finance manager also the salesmen quit the day after. So with all being said this company is a 0 in rating because they don’t see where they're wrong but like in other bank they're never wrong.

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Reviewed March 27, 2020

This is just my 3 payment. I’m setup on auto pay ....I call. Ask, "Could I change my payments on auto pay?" The lady said no problem. Gave me another date. Sent me a letter stating the change but with this coronavirus going on I wanted to move it out 3 days, why did I ask that? The sharks came out of the water. They smell payment was due April 4. The guy was demanding payment on the 26. I trying to tell him the lady sent me a letter stating my payment is due on the 4th, he then tells me she made a mistake because February had 29 days. My payment is due on the 2nd of April. I ask his name. He gave his stated he couldn’t give his last name. Thank God I called early because I tell you his tone and demeanor he didn’t give a damn about know coronavirus. If I was one day behind he was demanding payment. What have I got myself into? God help us all. The very reason God is moving right now.

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Reviewed March 26, 2020

I've never been late on payments in 3 years. However, with the pandemic, my husband and I are both not working. I called them to ask about a deferment or ANYTHING to help during this time and was told, "No. We are a second chance loan company and don't offer deferments or leniency." This is the ONLY creditor I've called that has no compassion. So, I've moved my car (since we have a nicer one now anyway) to another location. I have no choice but to pay when I can and let them attempt to repossess. If it comes between walking everywhere or dealing with this company, I suggest walking everywhere.

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Reviewed March 24, 2020

I want to let you know to steer clear of these loan sharks! If it were actually possible to give this company -4 stars, I certainly would!! If you are desperate and need a vehicle avoids these guys at all cost! Save your money and Ride the bus!

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Reviewed March 24, 2020

This is the kind of company that I wish if I was attorney general or president or someone like that I shut this business down, get over on the working class. Miss a car payment. They want increase your payments. They want to come get your car. He'll tell you all to stay in your car you need such-and-such money today, that's not a scare tactic what is. I have a 2007 Ford Edge that I've been paying for it since 2007. It may be worth $2,500. I owe $7,000 on it still, call him and try to refinance. Call him and try to negotiate anything with them. Oh, you will get nothing. Bad business, I got in a second car accident. Car was totaled by someone. Call them to tell them that I was injured and unable to pay, put it this way. I hear it in my car so they couldn't find it until I could pay them.

Anybody read this stay away. This has to be the worst bank loan in history. I understand how the political side can let a company like this get away with attacking scare tactics and no leeways to try to help the consumer stay in their car and pay a loan off. I am so mad this company. Be aware. Take the bus, get a bike, do something but do not get a loan from this company. I hope they go bankrupt. I wish everybody that has a loan through this company could you stop paying them and maybe they would go away. Crazy times. Crazy Credit Acceptance.

I have paid for my car at 3:25 a month for almost last 4 years. They were smart. They call me and say, "We're even." I'm going to keep writing about this bank company monthly. I truly don't hate anything in this world except for this Credit Acceptance place as I read the consumer affair reports about this company. There so many people that feel the same way that I do. The three or four that says a credit acceptance are a good place to get a loan I hope they get their second loan from someone else. I'm so mad at this company. Going to try to refinance this loan through someone else cuz they won't do it.

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Reviewed March 23, 2020

Credit acceptance is a blood thirsty company and doesnt care about anything but money. While the country is fighting coronavirus they took the time to take $219.46 out of my checking account for a garnishment and then the bank took another $75.00 the only money I had. Stay away from this company. Dont do business with them.

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Reviewed March 23, 2020

There's a bad virus out here. I asked to give me 1 or 2 months. They dont do not good at all. I pay my payments. Had trouble with car dealer. Got police prosecutor helping me now. You people tell me no way you can help people. Sick. Sad. Very bad but no problem all will know. Dont ever get you for a loan. NEVER. I'm telling all who reads don't get loan here EVER. Bad bad bad. Go elsewhere or you will lose your car. Thank you. D

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Reviewed March 22, 2020

Doing a nationwide crisis credit acceptance basically threaten to repo the only transportation I have. Due to the covid-19 virus. I'm currently laid off my job with no other source of income. I explained this to the customer service rep I spoke with, even tried to email in proof. Sad to know such a big company cant have any type of compassion for their customers! Especially the ones who always pay on time!

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Reviewed March 19, 2020

We bought a car through them in Jan 2019. Since then we have had nothing but hell with these people. If you're a day late they call you relentlessly. I actually had to tell them that if they didn’t stop calling me 18 times a day that I would turn them in because it’s illegal for them to call you that much. Now I NEVER get calls from them. Anyways, due to flooding in our area a while back and now this coronavirus crap, times are tough. When we got behind the first time, we set up payment arrangements with them which was all fine and dandy, but I looked in my customer portal and they have added $4,000 to what we owed on the car. I’m not even sure if it’s legal. Anyways, I can’t want until we pay this car off because I’ll never get another car loan from these people.

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Reviewed March 6, 2020

I get a new car, Toyota pays this ripoff company off. They claim they haven't rec'd the payoff, demands I make a payment on March 2, 2020 for $293. I pay it. The next day they post the payoff. I call ask when can I expect my overpayment. The woman on the phone says, "You'll have to wait," I said, "no I need my money," then she says, "21-30 days." If you value your self respect DO NOT USE THIS RIPOFF COMPANY, WHY THE GOVERNMENT HASN'T SHUT THIS COMPANY DOWN IS BEYOND ME.

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Reviewed March 5, 2020

I purchased my car from my local dealership back in March 2016. They even stated during my signing with the finance department that Credit Acceptance treats our customers really good and they did not lie. If I was late on a payment anytime during term of loan I always called the automated line to set up an promise to pay, and never got a late charge or reported late on credit reports. I make perfectly on time payments for 48 months. As a contract paraeducator who does not get a paycheck in the summer, Credit Acceptance still worked with me if I had to split my payments up for the month. Just made my last payment as of yesterday. Account shows closed in my portal. Cant wait to finally be able to show something that I have paid for on my credit report. Will always use them if needed and do recommend to others who cannot get financed.

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Reviewed Feb. 28, 2020

They couldn’t even verify so I could redeem my vehicle. All the repossession company wanted was approval to accept a photo copy of my ID. Then you have to pay for the company to release your items when they don’t have a key to get in the vehicle.

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Reviewed Feb. 27, 2020

Stay clear of this company. Customer service definitely isn't this company's specialty. Interest rates are through the roof not to mention the costly price of the car that will have you locked in for 6 years or more. I call this a hard lesson that has been learned quickly.

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Reviewed Feb. 26, 2020

This company should only be used as an absolute last choice. It takes advantage of people who have bad credit by charging ridiculously high rates that would be illegal should I lend money in the same manner. This is what’s called vulture capitalism. You will end up paying three to four times the actual value of the car. I would imagine in time that these lending practices will be banned as they are detrimental to the financial health and fairness of the buyer. Again I would strongly suggest that you do not under any circumstances do business with this company. It appears that they are also loading up positive reviews to cover the bad ones. This is a company that takes advantage of people with poor credit histories and will inevitably place you further and forget in debt and cause you to pay far far more than the car is worth. It is no wonder that they have a one star rating.

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Reviewed Feb. 26, 2020

I just spoke to two people in customer service about two issues I was having. One was giving personal information to another car dealership without my authority. The other was the rudest that they had. Their name were Chris and Tracy. They were rude and nasty. Telling my information that I never did. Saying that I did author something and I didn't do so. I feel that this business need to be shut down or something. Telling me that I owe them money and I paid them off. So were did that money go.

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Reviewed Feb. 22, 2020

I received a 30 day late fee on my very last payment after paying every payment on time for 2yrs. I was involved in a serious accident. It wasn't my fault. I was hospitalized for 2month. My insurance company geico and my gap insurance took care of last payment. I was told I wasn't in the right state of mind to even acknowledge what's going on. But on my credit report it say paid as agreed 0 balance for a year now. I just decided to get my yearly credit report and I noticed I have a collection account from Credit Acceptance Corp. 30 days late so I called to explain I was in a very bad accident and a coma and I thought everything was in good standard and I would like to have late payment Removed and update to current. She stated, "This is a legitimate Debt. It be removed we in 7 years. Sorry. Anything else I can help you with."

I already got robbed with the high interest loan and this Vehicle was paid in Full. I really thought this would have been an easy fix. I'm sure it's people with a lot worse problems than a 30 day late payment. I suggest you never be late with this company or you are in for a long haul 7 years. I'm not sure how much of an impact it has made but it don't look good to me. All the suggestions On Internet state to call the company To see if they you can work something out. I got nowhere. I'm calling back and retry because this is a small fix.

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Reviewed Feb. 20, 2020

They are straight up thieves. I bought a car in September of 2019. The car was hit by a drunk driver in November 2018. I went through my insurance policy for the claim. I had gap coverage as wells. The car was taken to the shop of January 2020 and totaled out by the shop and my insurance. They made a profit of 2100 from this. I owed less than what was sent to gap and I paid December and January's payments. I received the letter from gap February 8 dated the 7 that they paid off the rest. I only needed gap to pay 3150 and they gave credit acceptance 4198. So they made 1047 off gap and 1047 off me and said that I'm not entitled to any payment back. I have a paper trail with the correct amounts, I may be hiring a lawyer because they made a profit for my loss. I'm out a total of 2500. I am very disgusted with them. Please do not use them!!

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Reviewed Feb. 19, 2020

Everything about this company is BAD!!! They will not work with you at all!!! That treat you like scum!!! I'm so glad my loan is payed off. I wouldn't use them again if they were the last loan company on the face of the earth!!! I hope they go out of business!!! I'd give them a big fat 0!!! Just awful!!!

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Reviewed Feb. 15, 2020

I simply called the customer service to help my son set up his auto pay bc he never had a car loan or payment plan and the customer service person said they can't speak to me bc I'm not on the acct which I understand but kept telling me to hang up and have my son call back which was crazy bc I told the guy I und need to speak to him let me go get him. He kept insisting. I hang up and have my son call back and wait on hold for another 10 min bc that's how long I was fighting with this system myself so why would I hang up when I told him three times I'm getting my son. It did not seem logical to hang up and have my son fight with the whole thing I just fought with to get this guy on the phone. Like really why would you say, "Mama you need to hang up. Have your son call," when I was getting him? I'll never worked with this company and I sure won't ever use it again. Poor customer service when speaking to a potential customer.

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Reviewed Feb. 11, 2020

Every month when I receive my statement it's received at the beginning of the month, my bill is due the 8th of every month. So there is not enough time to get it mailed on time. I called Credit Appearance and asked like I have been asking several times for them to please mail out their statements earlier so my payment would get there on Time. The Korean Lady said there is nothing they could do about the statement that it is computer generated. So I asked, "Can you please change the due date?" No again. So I asked, "How can I get my payment to you on time so it's not Late & to where you're not going to charge me additional fees." It goes on your credit if your payments are late. Because they refuse to mail out early than the first I end up being late because they are a heartless, soulless, money hungry company.

Anyways The lady said, "You can sign up for auto draft, it cost to call your payment in, it cost to make your payment online." Why? It's a computer doing all the work, just like the computer generating the statements instead of giving the job to a human which would be better because humans have families to feed ya know. So Credit Acceptance does not care in my opinion about their customers, only $$$$, making more $$$$. I will never use this company ever again. I recommend if absolutely If you can't get a loan with anyone else as a absolutely Last resort.

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Reviewed Jan. 30, 2020

I purchased a 2014 Jetta and was financed through credit acceptance. I had never been late for over 2 years until I lost my job. They repoed my car after being 1 month in a half late. I had to travel almost 2 hours away to get my personal belongings in which they charge you $80 to get your own things back from out of the car. I was able to get car back, but now wishing I would have left it there. They changed my car payment to a much higher monthly payment and still owe over $800 from the repo. I pay the high payment amount but still get a negative impact on credit every month. If I am 1 day late they will repo again even if you aren’t 3 months late. They repo after 1 missed payment.

I hate them and my car is worth $2,500 and I still owe $13,000 on the loan. Predatory lending is what credit acceptance does! Be aware don’t get a loan with them you will be sorry because they call you several times a day and most of the people are rude and nasty to deal with at that company. They are a loan company and the debt collectors! Never heard of a loan company being both.

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Reviewed Jan. 28, 2020

I am on autopay for my car payments. Back in November they hounded me over a late fee. They were able to correct the fee because I had been on autopay for 2 years and never received a late fee. The lady fixed everything about the fee and my autopay and told me I was good. My payments continued to be taken out for Nov, Dec, and Jan. Woke up one day and they repossessed my car!!! They said my payment for OCTOBER was missed. No phone call about it and when I spoke to that lady in November she did not mention that they did not receive a payment in October. I was on the phone with them for an hour and a half going around in circles about their mistake. They even went back to review that conversation from November where they told me I was fine.

They still have me paying a repossession fee for a 1 month missed payment in October when we are in January and payments have been auto drafting from my account since then. Repossessed for one missed payment I had no idea about because they told me I was fine!! I received no statements and no phone calls. I was able to get my car back that same say only with all my stuff that was inside my car in a town an hour away and my car already sent to the auction lot. This is such a terrible company. I'm traumatized by them and wish no one has to deal with them. Terrible. Terrible. Please find a different loan company.

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Reviewed Jan. 27, 2020

Terrible customer service. I have 1000$ left to pay until car paid off. I Always paid on time and never was late. One day I Got a phone call from them. Offer to settle for 600$. After I paid as agreed they flag my account negatively on credit reported that 1 payment was late. When I never did.

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Reviewed Jan. 22, 2020

The customer service is horrible. I made my payment 1 day late as I waited until payday, I soon found out even though I had it set up online.. they called me 10 times in 1 day. I have had this vehicle for over 1 and half years and have never been late. I can not believe that I was called 10 times after only 1 day. When I answered the phone to figure out who was calling me so many times the customer service agent was so rude and when I placed her on mute so that I could get my confirmation number for me setting up the payment I could hear her talk about me. That's so unprofessional.

I am very unhappy with them. When I asked about the 10 calls I was told well we are 2 and chance credit so we can call you all day. That is just downright wrong. I have never missed a payment. Never, and then I was made to feel horrible when I need 1 day for payday reasons. I mean I get it get your Bill's paid first however I did not realize that 1 day would cause this.

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Reviewed Jan. 6, 2020

In 2017 I was trying to purchase my first vehicle and went to Serra Nissan the used car dealership. During that time I wasn't aware of how these dealerships and Loan companies were, so during the time I was working with a $600-$1000 down payment. They told me with the amount I'm trying to give for a down payment it was only a select few cars I could choose from. The first car they bring out for me to see was a blue 2008 Toyota RAV4. The car was disgusting in the inside. Seats were dirty and stained. Whoever the owners were before left all type of clothing, and other belongings, and sand was literally everywhere in backseat and trunk. It had a dented fender on the driver side, that when you opened the door it made a loud noise like a old tuck would when you opened and closed the door.

The man told me that loan company (CREDIT ACCEPTANCE) would raise the value on the car if they fixed it. The tires were dry rotted, and the check engine light came on and STAYED on after a like a week after I took it home. Okay before they gave me the car I was promised that the Seats and floor would be cleaned, and the tires would be replaced, so they gave me a loaner car from the actual Nissan dealership for 1 day while they fixed those problems. After getting the car back the seats were still STAINED AND THE FLOOR, I was told that they couldn't get it to come clean???? Okayyy so that SAME DAY I was otw to work at the time I work overnight in downtown Birmingham, while on the freeway the car was shaking even at a very low speed, so I got out at the gas station thinking it was something wrong with the motor or something. Nope those same tires I was promised that would be replaced had went flat to the front two tires.

I had to leave the car there because the insurance company I had at the time charged extra for roadside service and I was already paying almost $400 for just me at the age of 19 for full coverage. The next day my granddad came and got the truck and took the car to the tire shop to get the tires replaced, which ended up being all the tires because one of the back tires had a ** on it and thread had came out and it was literally on the verge of bussing any day. So after all that I'm paying $404 every month for only 8 months due to the car having engine problems back to back to back.

I called someone from credit acceptance and asked about the voluntary repo. I was told that they would mail me a paper to sign saying I was surrendering the car voluntary, NOT one time was I told that even if I did do a volunteer repo that I was still responsible for the payments even though they got the car and probably sold it for wayyy less than what I was paying for it at a auction. The amount with the interest they added came up to 15k for the car when I first got it. Now I'm getting letters saying I owe 10k for the car still, which is ridiculous. I really feel like I rushed into a situation I WAS NOT WELL AWARE OF!! My credit is still kind of good but I'm now having to seek legal help just in case they try to garnish my wages for that piece of ** car. I don't owe them anything and they will not be getting anything.

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Reviewed Jan. 4, 2020

They have the WORST customer service ever. Even if you have shown payment they still do nothing for you when in need. They think they are doing you favor by saying they can extend your due date when in fact all that does is keep you behind even more. My car is a lemon and they don't even have options that'll be helpful even after putting in over $10,000 towards my payments. I have a 2009 Chevy Malibu. Rn the check engine light is on so it won't even pass smog this new year for 2020 smh. I've spoken to another dealer shop to see if I can get refinanced. They said my car would only be worth $500 so basically the rest of what I owe isn't even worth what I owe left on it??? This bank is a straight joke. I'm surprised they are still even in business. Never again will I go through these people. This was my first time buying my own vehicle so for me I see it as you live and you learn????

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Reviewed Dec. 30, 2019

I purchased my car in May 2018 and have NEVER missed a payment and ALWAYS paid on time. My payments are due on the 19th of the month. I ran into a medical financial crisis due to my husband having dementia and making a decision to move him into a memory care facility. I called Credit Acceptance and asked if I could make my payment on the 3rd of January and was told they could NOT secure my vehicle that long and I needed to see if I could BORROW $100 to "secure" my vehicle. Mind you, I have NEVER paid a payment late!!! When we purchased this vehicle, we both are on a fixed income. I do NOT have anyone I can borrow this money from. We have no children. I am praying they do not come and take my vehicle because I told her I would try to have $100.00 by the 30th of December.

To the people, who say they CANNOT believe the horror stories, believe them because I am currently experiencing the horror of paying on time, BUT I cannot believe this company would NOT wait until the 3rd of January for the full payment. If they could not secure the vehicle, to me, this means my car could be repossessed and with his illness, I cannot afford for this to happen. I could not get his wheelchair in the other vehicle so we had to get an SUV. I pray I can get the $100.00 by today to avoid this. He has 2 doctor's appointment today and I pray we make it through today with no problem.

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Reviewed Dec. 27, 2019

Bought a used truck from dealer in New Hampshire and they delivered it to me in Maine. Financed through Credit Acceptance. Got it back to house. Got it registered and tried to get it inspected. Holes in body underneath cab front end was supposed to have been gone through worn out and numerous other problems tried to get credit acceptance to help me with dealer. Called them twice within the first 90 days and they basically told me not their problem. Told them just as much their problem as car dealers since they partnered with them.

Truck was almost $18,000 and couldn't get it inspected. Kept paying on truck after doing all repairs. Was driving to get it inspected. Motor blew. Found sawdust in transmission. Credit acceptance sold me insurance for repairs nobody would accept. Again tried to work with them. Finally told them was not going to pay till they helped. They ended up repossessing and tried to go after me after they sold it for $1,100. Had lawyers threaten me. Sent pictures and threatened to sue and they stopped. It's now on credit report and I am going to have to sue Credit acceptance and car dealer to get this resolved.

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Reviewed Dec. 21, 2019

I had gotten a chance to buy a 09 Dodge Journey. Long story short it was In a shop months out of the year that I had it. Finally I said I wasn't making payments for a vehicle I was never driving. Gave it back. Mind you 09 with 118k miles with interest at 22.9 %. I was told I was paying 17k for an 09 Journey. They gave me 4k trade on my car. I paid 4k on it before surrendering. It sold for 2300 at auction and here I am being told I still have to pay 10k or my wages get garnished. Do the math. I've already paid for this vehicle and yet I'm being told I have to pay 10k still. That's 20k for a vehicle that was only worth 2300 at auction. Now my sheriff's office Is involved over this ridiculous second chance lender scam company.

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Reviewed Dec. 11, 2019

Avoid this company and buying a car from them at all costs, they are worse than a payday loan company with their interest rates, should you chose them, I truly hope you do not fall on hard times, it is 7 years later and I am still paying for a car we lost because I got sick and lost my job and almost my life. I have paid $16k on a car they sold at auction for $3k, but was worth $10k. This is a hole you will never ever get out of. I thought this would never happen to me, well it did. Now in jeopardy of losing our home because they feel $10k in interest is acceptable after the car is long gone. Like I said, they will never go away. You couldn’t pay me to use them for another car. Funny how they can’t provide needed documentation and pass everything off to the law firm, however they don’t return calls either. Avoid avoid avoid...

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Reviewed Dec. 7, 2019

Recently my daughter has been helping me get my bills taken cared of due to recently struggling with a stroke. I been out of work now 3 years due to mini strokes and now unable to work bc of it. I had a Chevy Trailblazer that burned up on me while I was driving on the thruway to work. MY ins pd most of it and I thought I had gap and I didnt. My credit report states I only owe them $1154 and never knew they took me to court. I never received any paperwork. So my daughter decided to help me out with this bill and they have refused my payment and want me to pay $3200 but will take $2300.

I don't have any money coming in and I'm fighting Social security for my stroke, I made several calls and now I'm being ignored. Either they want their money or they dont. Worst company to deal with. At first they were nice. Now I rather file bankruptcy and no one will get paid except for the lawyer filing my bankruptcy.. Beware look around before you go through this company.. I'm still trying to settle to pay them $1500 and that’s it bc I have nothing!!!

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Reviewed Dec. 6, 2019

Credit Acceptance is suppose to be a second chance company or they advertise to be. I recently paid off my loan with them in hopes to finance another car, only to find out they require me to have a 3000.00 down payment. Even with a cosigner that has A-1 credit, they still require a deposit that's impossible. How are they a second chance finance company? I did get financed with only a 500.00 down payment through Nissan...not credit acceptance.

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Reviewed Dec. 3, 2019

They are relentless at collecting for a car they took away from me without realistic chance of a pay off. Interest is thousands of dollars more than actual balance I owe. They do not care if you don’t keep enough money for yourself. Ditch the company and the anyone who’s works for these loan sharks. DO NOT USE THIS COMPANY!

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Reviewed Nov. 21, 2019

My car was totaled, with these jerks after my insurance paid them. I had a balance left. We came to agreement amount to pay till I get my settlement, upon requesting that they update my balance on my credit report they closed the account. Stated the balance amount and noted the account is in collection, which it is not because I have been paying the agreed amount. They hate they can't repossess anything, so after paying on time they just closed the account and left nasty notations, since the collection was stated and account is closed, you don't need any further payments, since you have already destroyed my credit.

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Reviewed Nov. 20, 2019

First time buying a new car. They helped me get the car and I appreciate it. But when I lost my job, they would not work with me on payments or nothing. Not to mention that I paid my payments on time or before time before I lost my job. They won't take partial payments either. They came and repo my car and now garnishing my check for a car they came and got. And I was paying. I advise anyone to take caution when using them and PLEASE DON'T LOSE YOUR JOB!!!!

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Reviewed Nov. 20, 2019

This is my 3rd vehicle using this company due to my local dealer, my choice. The first 2 worked out on a normal basis, nothing to shout about. This third time around I ran into a situation and was told by C.A. that I could not be worked with and am now getting the runaround and no answers. If you experience any glitch at all you will find out that this is what they were hoping for because this is where they feel they can rack up the big bucks, in my opinion. A company "not" to be trusted, in my opinion. Immoral, in my opinion. Unethical, in my opinion. Customer beware. BTW I willingly gave my horrible car back "WITHOUT" missing a payment and am still waiting to find out those results and in the meantime am "incurring" fees while waiting. Crooked, in my opinion.

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Reviewed Nov. 18, 2019

I have a 2014 Chevy Spark, a normally $8,000 dollar car. I'm being charged $28,000. This is a rip off. Does credit acceptance put tracking devices on vehicles? I recently got a payment behind of $360. They jacked payment up to $560. Makes no sense.

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Reviewed Nov. 13, 2019

I have a 2011 KIA Soul that my sister had bought before passing away a couple months later. I immediately set up auto pay to continue making payments until Credit Acceptance cancelled my draft when they received the death certificate. They told us that they would process paperwork and release the lien to our mother. Months go by and still not released. We filed abandonment title and followed correct procedure to get the vehicle released. We received the new title- free and clear- showing no lienholders. They still repossessed a vehicle that they no longer own the rights to. We are currently fighting them.

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Reviewed Nov. 11, 2019

It is ILLEGAL for a car loan creditor to charge over 16% interest. I was unaware of this when I bought my car. I am being charged over 20%, and I am seeking legal action. I bought my car for 9k with 3k down less than 2 years ago and have paid a total of almost 8k on it, and Credit Acceptance is telling me I still owe 13k. This is not possible, even with a high interest rate. This company is criminal. I wish I had known before about usury law.

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Reviewed Nov. 10, 2019

Got my loan for Credit Acceptance. Made 14 on time payments, I contacted credit acceptance to ask them to refinance to a lower payment and they said they dont do that. I would have to sell the loan off in n order to get lower rate of interest. Not only that but they never reported my on time payments at all to credit bureaus there for my score never went up. I lost my job. Struggle to make payments. Was behind on 1 payment. They repo my car. No notice whatsoever. I had to pay 3 times the payment to get my car back. Borrowing money from family that follow weekend. Again they tried to repo my car after I paid a ridiculous amount of money. 2 weeks later they repo my car from my house and I said ** it.

A few months goes by they sell my car for a low price and send me a bill for 6200 dollars and harass me for 5 months after which they put a lien against me with no notice to appear in court. They had a paper server that gave a stranger my information. No name. Just some random woman off the streets. So my recommendation is dont use this company. You too will have a really bad experience. Horrible company. Oh ya. They are charging me interest on the remainder of the loan so I can never catch up paying it off. Real fine dirt bag company.

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Reviewed Nov. 7, 2019

I would rather drink lava than do business with this company. Beware of all five star reviews for this biz. I noticed that the five star reviews are victim blaming. Don't be a victim. This company has hounded me for twenty years to pay them. Two decades later and they are still trying to get paid. Good luck with that!

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Reviewed Nov. 2, 2019

First of all everyone is not the same. I pay my Bills and my credit is fine. I had other options to get a car from but this dealership had the car I wanted with the features I wanted so I went and got it. They harassed me everyday for getting behind for $85 dollars after I had just paid them $500. Made arrangements for the $85 to be paid within 5 days. 2 hrs after I made the arrangements they still called and called over and over 3/4 times a day. I have always been on time with my payments and just cause I have one little fall back with $85 don't mean harass people that's trying to pay you. It's to the point I don't even want the car anymore and willing to risk my credit for a peace of mind. I give all praise and glory to Turner Acceptance. They was great to me when I got my car before this one.

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Reviewed Oct. 9, 2019

1. Crap one the owner has no clue as to what's about to happen. 2. He will learn that this is his last chance to do right. 3. For the only reason I'm on this is to make it very clear. 4. You will know the dirt that you think you have is gold. 5. I will personally hand your ** to you. No court no paper will help you. 6. Yes you seen right. It will happen. Money will not help in this matter. 7. Your company killed my engine on the highway at 75. Damn near killed a bus of kids because of this. 8. You're done. Your company is done. I'm going to do the same to you.

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Reviewed Oct. 4, 2019

I called to make a payment and used my debit card with $600.00 dollars and tried to use my credit card but they don't accept credit cards. I got someone on the phone and made a payment with my mother's card but forgot 86 cents. That's when the rep told if I don't make that 86 cents my car would up for repossession. So went to dealership and told them what kind of bank you got me into. They said they would talk to bank rep. I would think twice before get a loan with this bank.

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Verified purchase

Reviewed Oct. 2, 2019

My credit score is in low 500s and I am self-employed, trickier to prove income. Current vehicle costs up to $300 a month in gas and needs at least $1K in repairs. So it makes financial sense to get a new pre-owned vehicle even at over 20% interest - it's the cost of bad credit (my fault) and I need a new vehicle.

1) Go to a bigger established dealer that "guarantees financing" not a smaller used lot that is more sketchy.

2) At the dealer, ask if any other lender approved you. They said I had other options but I didn't have the paperwork needed or size deposit they wanted. Internet search "Credit Acceptance" - only go with them when you have no other option (you can't use ride sharing or public transit, etc.).

3) Do not fall for the sales tricks - "you can refinance", "you can pay the loan off early", "we can not hold the car for a week for you to pay a bigger deposit", etc. (FYI, you usually can't refinance a car older than 10 years or more than 120K miles. Also, just assume you will NOT be able to refinance and only take a deal you can live with without any changes).

4) Do not trade in your old vehicle, make a deposit and/or get new insurance before they give you the terms of the deal. A sales tactic is to create momentum of you investing time and money, and then telling you the interest rate, payment amount, add-ons at the very last minute - with it all written out and ready for you to sign.

5) Do NOT get the extra warranty. This really increases the cost of the loan required; the odds of the car needing repair is likely not in the first two years and there are many reviews of the warranty not paying auto shops/or helping actually covering repairs.

6) Save as much money as you can and make the biggest deposit you can. This too will reduce the amount of money you have to borrow.

7) Buy the newest, low miles, best MPG, reliable, strongest resale value vehicle you can. Obviously, the cheaper cars are more likely to blow an engine or transmission - but you want to borrow the least amount you have to.

8) With no warranty, a bigger deposit, and with the lowest price point for a decent car, you can then get a loan for a fewer number of years - saving more money.

9) On a 2013 car with only 30K miles, I was first offered a loan of $31K with $1K down with $3K warranty for 6 years at $450 a month. After I said that is too much, and negotiating, for the same car, the loan is for $16.5K with $3K down, NO warranty for 3 years at $450 a month. Both loans have GAP insurance but for the shorter period it is under $700, cut in half (less you have to borrow again). The better package means 3 years off of monthly payments and going from $17K in finance costs to $4.5K. I will also cut my fuel expense in a least half immediately ($150 a month) in new car.

10) I plan to treat the car loan as a PAY FIRST expense. Your landlord, utilities, cell phone, will be OK with a waiting a couple days to get paid. CAP will not. Protect yourself and pay the car note all the time on time never late no matter what. Otherwise they have the right to take the car.

11) Get like a mobile payment account phone app and store at least ONE car payment in there. This is in case your bank account gets garnished or levied or you lose your job. I know this is tough if you are living paycheck to paycheck but you don't want to mess with CAP.

12) Do the bi-weekly option right after your paycheck. This will cut the payment in half and will fall when you mostly like have the most money.

13) Pay online with automatic withdraws so you don't have to talk to customer service. You can manage your account through their website.

14) Keep records of all your payments. You can search likely online in your bank account to highlight the car payments. Monitor your credit report to ensure they are positively reporting to the bureaus.

15) Maintain 100% perfection on paying to protect myself - if you can show you are not behind and if CAP is giving you trouble (saying you are in arrears when you show you paid, or not taking lien off title after payoff, or any number of issues they seem to have), go to the dealer you bought the car and say look, I want to buy a new car from you eventually and trade this one in - I have paid on time on the loan you set me up in (here's the receipts), please use your dealer connection with them to resolve this.

If you have health issues or inconsistent income / an industry with layoff potential, etc. I would never go with CAP. While there are some accounts that they will work with you on a payment plan if you get behind, there are many stories where CAP had zero tolerance, repo and auction the car, and then take you to court to garnish / sue you for the remaining balance.

Only go with CAP if you are not going to be upside on the loan the whole time e.g. (finance cost of $4.5 for a $13K car is not to bad; $17K in finance cost for $13K care is a predatory rip-off), where you are pretty confident you will have steady income and if you can be disciplined enough to pay them first AND if you have no other options (co-signer, etc.). Wish me luck with CAP - it scares the heck out of me. It should scare you too.