Credit Acceptance Corp Reviews

This company is beyond ridiculous. I purchased a car and it was financed through Credit Acceptance. A year and a month later I was in automobile accident at the other person‘s fault. It totaled my car. I had taken the gap insurance out through credit acceptance. It does not pay off the car if you owe a balance after insurance pays. It only pays a partial amount. Then on top of that after I signed the title over to the insurance company a car payment came due. I didn’t pay it because I no longer owned the car. The title had been signed over. They are charging me for that payment plus interest. Which totals $386. And told me that if I did not pay it by May 28 that it would be over $600 in interest would continue to be added on. They’re telling me the reason that they’re charging me for this payment is because they didn’t receive the check or the information from the insurance company before the payment was due. Like that is my fault?

Bought a car from a dealer, bought the warranty that cost 1475. A few months later the timing chain broke and destroyed the engine. Warranty says timing gear, chain and bolt. Turns out they didn't want to pay out to fix it. Now hit with a summons after giving back car. They auctioned it off and said we owe 7k. The summons says they want 12815.60. This company is terrible along with the dealers that use them. I strongly recommend to not touch them with a 10 foot pole.

OMG My truck broke down while I was out of state. I needed another vehicle that would tow. So I bought a used Nissan Armada. Got financed for $15,150. I was told 23.99%. My credit is down due to taking care of my mother with dementia… I signed contract only to realize my finance charges are 11,100+ And now I’m told they use a different calculator than ours!!! I’m paying almost 79% on finance charges!!! I like my credit but not enough to pay for no vehicle (that I didn’t even want in the first place). Stay as far away from this company as possible. I’ll be riding my motorcycle come spring. When they say 23% they should tell you that 23% is actually 79% on their calculator. You’re being mislead.

This company is a rip off. They give insanely high aprs & if you’re in a situation you better prepare to be harassed. They don’t help in pandemics or deaths in the family. Horrible company all together. They made my credit go down 97 points after they claimed I was 30 days late. I had been on time for the last year and paid the same time every month. All of a sudden I’m late 30 days? They are terrible when trying to help with credit. It’s their way or no way!

I have never signed a loan for a car with this predatory lender. All of a sudden I owe 14k on a Nissan worth 5k that a girl put of a drug rehab signed my name ad drove off. I'm a widow brain injury from wreck and now these vultures think this will fly. I researched they are in a class action lawsuit. Predatory and fraud. The case is in NY I will have to have a private attorney in my state sue THEM. BEWARE. THEY LET ANYONE SIGN ANYTHING.

This company is absolutely horrible and fraudulent. I wish I could give 0 stars. I purchased a vehicle from them 17 years ago for 2,800.00. I had the car 3 days. It broke down leaving my new born son and I stranded on the interstate. I called them. They came to pick up the car and towed it to a shop. Called me a few days later stating the vehicle was going to cost 4000.00 to fix it. I told them I was not going to pay for the repair cost since I barely had the car for 3 days so they could keep it. I received a letter 3 months later saying they had sold the car at auction for 8000.00 and I was no longer responsible for the loan.

My car was totaled by a short man in a too big for him to drive truck. Rear ended me at a stop sign. I called Credit Acceptance to inform them of the accident and the other driver was 100 percent at fault. Gave them all the information they needed and was told they had it from there. I was also informed that I would be receiving money back for the rip off warranty I purchased at the dealership. Along with a lot of other ** I didn't need sold to me by the shady dealership that was getting kickbacks for selling me the trash. State Farm Paid off the balance along with my gap insurance. Instead of refunding me the remainder of the warranty I purchased they decided to apply it to the remaining balance before applying " their gap insurance". Magically making the balance zero. Not a penny more or a penny less. This is after they told me I would receive the remaining amount. Bold faced lied and stole from me and my family.

Actually, I did not know I owed them any money, I never went to court but got a letter from the court that was filed 23 years ago saying They were going to garnish my check, I was informed by the job that I took and I am a senior 75 years young—trying to keep my rent paid on time. I never knew I owed them any back money after 23 years. I don't remember the car I had and I filed for bankruptcy around that time, Those papers are long gone by now. I'm trying to get a copy of the past bankruptcy. But I never went to court and some law firm filed the paper for over two fifty thousand dollars so now they are taking 28% of my salary before I get paid. I tried to contact Credit Acceptance but they don't answer or put me on hold and don't come back to the phone and play music in my ear forever. I just don't know what to do at this point, My job is deducting the money. They tell me they have to take the money until the issue is resolved.

It took this company 24 hours to cost me 2 jobs, because of their error. I was advised since I was unemployed for the month of Oct 2023, I was placed on the payment plan of $20.00 every 2 weeks. I made those payment as agreed. Tuesday evening, my car was Repo'd. I called and was given the a lie reason, that my payment was late by 1 day. Not my fault their system processed it late. Then I spoke to a supervisor and was told a different story. In total I spoke to 4 different Reps - 2 of them managers, 4 different stories. They wanted a total of $840.00 to obtain the car back. Now how am I suppose to do that when I lost both of my job in one day because of the Repo Error.

They finance cars that are damaged, not drivable, high mileage & charge high interest rate. Put you in debt. Do your research on Credit Acceptance being sued by many companies and many individuals. The worst on the Better Business Bureau list as well as being sued by New York City Ageneral.

THIS THE WORST DECISION I MADE IN MY LIFE FINANCING WITH THESE PEOPLE. This company are very careless and unpolite with their customers including myself. I had never missed a car payment and they didn't show any compassion when I very kindly asked them for a one-time only favor/curtesy. Not even for a loyal customer like myself. I hate this Company!!! People out there, Please think it twice before doing any business with this company.

I was experiencing hardship, talked with representatives on multiple occasions setting up payment arrangements. I was informed this would not affect my credit score. Now I am being informed arrangements don't keep them from reporting to bureau. If I could give zero stars I would. I highly recommend researching another finance company.

My truck has been sitting in the repair shop for nearly two years. Yes two years. The bank and warranty company keep working together to try to defraud the Michigan licensing and financial system. After KN themselves, legal, several mechanics stated the part they were misrepresenting and trying to deny our claim is an air filter not a cold air intake. Very bizarre how far they would go. They Issued me a refund a few weeks ago for my warranty. I bought a truck with a premium warranty and after 2 years they wanted to refund my warranty. I WOULD HAVE NEVER BOUGHT THE TRUCK WITHOUT A WARRANTY? But wait I have a truck with a blown engine that needs 6000-** in repair work and they said, "Sorry you were unable to use your service contract. Here is a refund."

It horrible!! They lied to me telling me to pay money to get my car back and when I did paid it they told me I have to pay more money, they told me that I had up to the end of this month to pay $250.00 to a tow company so I can get my car out of repo, I did that then when I called them they tells me I can't get it I got to pay $468.18. and that the tow company gonna keep my car till November 12. I didn't like it when they told me a lie, they told me they have to send the tow company that I paid $250.00. Then the next day they tell me I got to pay $468.18, at first they did told me can I pay $718.00. I told them I didn't have it, I was going through hard times, at first they will put you on a payment plan till you pay your full car note. Well I was working at this particular job where I can pay the car note in full but when I lost that job I got another job. Well they wasn't paying all that good enough so they put me on a payment plan.

The Customer Service Dept SUCKS!!! They are super RUDE, inconsiderate, and at times Threatening, DO NOT FINANCE HERE And the Management is just AS BAD, So how are they even in Business with all these bad reviews?

I've never been so sick of a company. They're rude and disrespectful. Once I have my loan paid off I'll never go through them again. I will even tell everyone I know about how they are and to not ever use them. I'd rather walk than get a car loan from them again. I told the lady I talked to I'd report her to corporate and she said, "Go ahead. I don't care. They won't do anything to me." I hope they get shut down.

The thing about this company is they give you a high interest rate and you can make payments but they will report to the credit companies that you are missing payments when in fact you are making the full payment. When disputed they are back and nothing gets done, the company refuses to help you when you are struggling financially and will tell you 'You shouldn't be owning the car if you can't afford it." Like seriously what companies tell its customers that??? All they care about is collecting your money and leaving you high and dry. When you ask for extensions nope. That's out of the questions!!! My car which is used and only cost $15K is costing me almost 40K because of the interest. Now mind you I gave them 6K and my credit was decent. This company is a scam and this is why they are being investigated.

One of the worst companies EVER! They will call your phone literally throughout the day, even while I’m at work, for a payment. I know when my car note is due but there are days where I have to wait until the end of the week to pay it. They will literally blow your phone up after I’ve already told them I will pay it at the end of the week. It’s mad annoying. This is the only company that does this and I see why they have more bad reviews than anyone else. I will NEVER get a loan thru them again. EVER!!!!!

My car was wrecked in May around the 4th or 5th 2023, totaled in June 21, 2023. In May Credit Acceptance knew that the car was at the body shop and all information was given to the customer service person including the insurance information. Now I am being charged the remainder that Gap did not pay and the customer service person said that if my insurance had paid the total amount then I wouldn't have a balance. I was told when I purchased from the dealership to get Gap so it could take care of the car's balance if anything happened. I tried to get a car and I was informed the reason why I was unable to get help was Credit Acceptance was reporting that I owe over $2,400 instead of $1,042 and they ask me if I still have the car.

I don’t have anything good to say at this point! I’ve been a dedicated faithful payee for just about 4 years! Never had a repo until I recently fell on hard times; mainly because of the car wasn’t drivable! I spent 2800$ getting the car fixed, while I still make small partial payments until I can get right. This wasn’t my first rodeo, but yet in the past I’ve managed to pay multiple lump sums for any inconvenience on my behalf. Now, I own around 9-10,000 left out of 40,000!!! Mostly interest! Cause the car itself wasn’t nearly close to 20,000. Used!

This company will scam you out of every dime they can. I couldn't even pay my car off because they added miles I don't even have just trying to scam me out of more money. Then you get the run around trying to fix it. I'm assuming they hope you will give up and just pay them. They don't care that they take food out of family's mouths. This place is the worst and I regret ever doing business with them.

I have had a loan through them for 2.5 years now, first 2 years every payment was paid on time, but now my loan is thousands more than it was before I fell on hardship. There were 3 occasions I paid over $1,000 to catch up my payments before they repossessed it and one time they did repossess it. Yet around $2800 all together to get back into the green, my total amount left on my vehicle didn't get any lower, only higher. I've saw the large amounts I've paid they labeled as "transmission lock box" which I vaguely can find a financial definition for, but these payments never changed the total loan amount.

I was In an auto accident that totaled my car March 5th, 2023. Here it is April 13th and they still haven't paid the difference of the total loss with their GAP insurance. They have the worse customer service, so terrible that a representative today provided me the number to GAP insurance only for it to be the number to Credit Acceptance and when I asked why the rep would give me a number they Said is a direct number to GAP if he knew it was just their number and her reply was so that I would be directed to them for all my questions. I mean it has been an insane process.

I was falsely misled into a loan contract on 06/09/2020 by Credit acceptance and Car right auto dealer. I was told by the car dealer as well as a representative from credit acceptance that I had a additional 60000 mile warranty after the dealer warranty expires. I called today to find out that isn't true. I was told today by a credit acceptance rep that the warranty expires afer 84001 miles or 24 months whichever comes first. I was never told this. I was told I had a additional 60000 miles by both credit acceptance and the dealer. Which is why I agreed. I had previously had transmission issues with my last car and this additional coverage is great to have. I was given paperwork from credit acceptance stating my warranty will begin at 60001 miles. I need this coverage, only to find out It's nothing they can do.

To make a long story short, I was on an auto-pay with Credit Acceptance. They were supposed to charge my account every month. There were 3 unprocessed payments and instead of calling me about it they automatically threw it onto my credit which has caused a very big inconvenience for me. One that I am still dealing with today Because they refuse to take responsibility for the unprocessed payments. This matter has not been resolved nor have I been given any answers as to why or how this happened.

I had no credit as I had started over a few years back. I was considered a "ghost" in the credit and loan world. So of course my 2014 Chevy that was valued at 14k had an interest rate that made my loan 18K. I understand I am considered a risk by the bank. I understand they will lose money on me with a car not worth as much as the loan and thus the higher rate. That being said, it's ridiculous to pay that much.

Behind 2 months already auto insurance, reviewed case, nothing do w/ car so exactly 2 days repo car bought brand new radiator, old one pulled out, all brand new tools, ratchet hood all gone, no collection letter, said 2 months payments, tow company came, picked up impound lot even after total loss insurance company. Unreal. It's not worth much $4500 min repair work. Even body shop car not worth much $6000. Most even w/ all parts, body work 160,000 miles dought kbb list much dealership want back how residual value radiator, engine service condition on, plus sensor too temp gauge doesn't work body work alone $2900 point put much most 1600 kbb declared total loss salvage vehicle total loss insurance company.

4,000$ valve timing replace at a certified tech and you because he got in touch with them after the job was done took 4 weeks. But you can't cover my warranty. Cheap place to shop. Not a good financing bank. Look elsewhere.

I just left a Chapter 7 bankruptcy and literally had to start over. I purchased another vehicle with a different lender immediately after discharge. Due to unforeseen circumstances I had to purchase a second vehicle very quickly. It was next to impossible! I had been turned down by a few dealers until I found a dealer that uses Credit Acceptance. They gave me a chance. They gave me a more than fair interest rate given the circumstances. They got me into the car I wanted for a payment that is half of what I was expecting to pay. This is actually my second car with Credit Acceptance. I've never had a bad experience with them and communication is key. They WILL work with you if you need to make arrangements and honor those arrangements.

I had Credit Acceptance for my last car. I used them for about 4 years until I had to trade my car off this past April because it was becoming an issue. My years with them were great! I mean my payments were high and so was my A.P.R., BUT my credit score was very low at that time so that is to be expected. They worked with me on multiple occasions, especially throughout the pandemic. I have never had a bad experience through them, and now that I am with Flagship Credit I am absolutely missing Credit Acceptance! Flagship has been awful and the CSR's are terrible. Trust me, this company is not ideal if you want a low A.P.R., but let's be honest, if either of these companies are your only options it's because of OUR credit scores. Ultimately, they were a great company, and though I never want to get bad enough to need a 29% interest rate again, I would recommend them to anyone who was in my position!