Credit Acceptance Corp Reviews

I thought this was a good company but some of the agents that work for this company really do betray you, and lie. My car wasn't supposed to be repossessed but it was, then it was supposed to stay at the place they brought it to, they took it the following day to auction. And this was not supposed to happen so this was all done illegally. I'll own up if my car needs to be taken away but legally it was not. I've run into agents who also fight me on every level then hang up on me when I have to yell for a supervisor because these girls seem to fight with me not listen. I'm so close to paying off my car and these people are causing me more issues than need be. Don't go through them getting a supervisor is impossible.

This company just ruined my credit after trying so hard and long to repair. 3 months ago they reported my balance as 500 left that was wrong 750 was the balance. They went back 2 weeks later and reported that it was 750 which looks as if my balance went back up and all 3 credit company took 23 points off. Then they report a late payment and that took another 19 points. Now that it has been pay off they report again as the account being closed so now they just took another 23 point off my credit when it should had been report as paid in full.

Credit Acceptance is a great company. My second time using them for buying vehicle. Everyone is friendly and caring. My only concern is the extended warranty I bought is a joke... Wynn Warranty... They want you to spend thousands dollars and still refuse to pay.. Money wasted buying the warranty.

I contacted Credit Acceptance a couple weeks ago regarding a voluntary repo of my car. I was in a 2 year of of 4 year loan. I had found out this car has a rusted Transmission Pan that is very close to the frame. I was told that by my mechanic. For a car that is 16 years old. That is not safe. After doing a CARFAX I found out that it was wrecked prior to my purchase. I was also told that my car was going to Akron Auto Auction. Oddly that’s been over 2 weeks now. And still no sign of the car on car on their website or on Skipco’s.

After three years my time with Credit Acceptance has come to an end. They took a chance on me even though I probably wouldn’t have approved myself. Credit Acceptance was nothing but amazing to work with over the past three years! I had to make a few payment arrangements, they were always understanding and treated me with kindness. The warranty they attached to the car honored everything they said they would, not a single issue. Because of CAC, I was able to trade my vehicle for a 2024 Jeep with 9 miles on it. My rate was 20% and that was perfectly reasonable (450) credit score. I am now in the 660s. CAC always reported my on time payments, even when I had to make arrangements they never once threatened repossession or even called for that matter. Everyone has their own experience, but they were awesome to me and I would never hesitate to use them again. Thanks CAC for giving us a new start when nobody else would.

Absolutely terrible company. They have one star everywhere for a reason. The customer service reps are incompetent. They bounced my checking account and refused to send me the fee I got charged. Even though it's clear as day in their notes. I have had to call 8 times for $35 and they keep telling me they are sending my refund and never do. Your situation isn't bad enough to have to work with these people. Trust me. It's not. Terrible awful garbage company.

Absolute worst company, customer service is nil, tried paying off my loan on the phone. They said they had to do 5 transactions charging 9.99 for each, so to pay off my loan they wanted an extra $50, what a joke.

Still deceiving customers on high rates. This company has not changed. A lemon car that neither AP automotive Cary won’t fix nor the lien holder Credit Acceptance. I would not use them if I were you. Places like these ruin good people's credit on purpose.

Credit Acceptance - Run from company. Do your research. They had a lawsuit in New York for overcharging customer, it on the CFPB website. My car was a total lost in Dec 2023. Gap/Allstate paid off car, they tried to make me pay 1200 then dropped down 200. They sent me a letter stating a deadline to pay but reported to all credit company. Now I have several late payments. After I paid them they are still reporting inaccurate. Zipporah ** Compliance Analyst, Regulatory Compliance is a liar that her job. I asked questions, she stutter and reported my credit again to the Experian when again I paid them. This has damage my credit. I don't advise no one to do Business with them and you don't have no grace period with the company. Read the print always. Don't rush to sign with the devil because they will put you through hell

Alright, I have been with Credit Acceptance since 2022, had some things happen financially in 2023 and been trying to get caught up on my car payments ever since, when I went back to find out why my car payments have been so much they tacked on 714.00 in interest alone!!! It is like when you are getting caught up they make sure that you can not get caught up at all and from January up until now which is July of 2024 I have paid almost 5k but yet still behind 1500.00 because they like to tack on 714.00 dollars worth of interest. Trust me. If you have other options take it. I am begging you!!!!

Terrible! So mean to a disabled college student. They don’t care that I was in the hospital and working with them, they still repossessed my vehicle. Amazing thing to come home to. They were very mean on the phone and made me pay 580 to get it back asap or they would sell my car at auction. Watch out for this company

This company is beyond ridiculous. I purchased a car and it was financed through Credit Acceptance. A year and a month later I was in automobile accident at the other person‘s fault. It totaled my car. I had taken the gap insurance out through credit acceptance. It does not pay off the car if you owe a balance after insurance pays. It only pays a partial amount. Then on top of that after I signed the title over to the insurance company a car payment came due. I didn’t pay it because I no longer owned the car. The title had been signed over. They are charging me for that payment plus interest. Which totals $386. And told me that if I did not pay it by May 28 that it would be over $600 in interest would continue to be added on. They’re telling me the reason that they’re charging me for this payment is because they didn’t receive the check or the information from the insurance company before the payment was due. Like that is my fault?

Bought a car from a dealer, bought the warranty that cost 1475. A few months later the timing chain broke and destroyed the engine. Warranty says timing gear, chain and bolt. Turns out they didn't want to pay out to fix it. Now hit with a summons after giving back car. They auctioned it off and said we owe 7k. The summons says they want 12815.60. This company is terrible along with the dealers that use them. I strongly recommend to not touch them with a 10 foot pole.

OMG My truck broke down while I was out of state. I needed another vehicle that would tow. So I bought a used Nissan Armada. Got financed for $15,150. I was told 23.99%. My credit is down due to taking care of my mother with dementia… I signed contract only to realize my finance charges are 11,100+ And now I’m told they use a different calculator than ours!!! I’m paying almost 79% on finance charges!!! I like my credit but not enough to pay for no vehicle (that I didn’t even want in the first place). Stay as far away from this company as possible. I’ll be riding my motorcycle come spring. When they say 23% they should tell you that 23% is actually 79% on their calculator. You’re being mislead.

This company is a rip off. They give insanely high aprs & if you’re in a situation you better prepare to be harassed. They don’t help in pandemics or deaths in the family. Horrible company all together. They made my credit go down 97 points after they claimed I was 30 days late. I had been on time for the last year and paid the same time every month. All of a sudden I’m late 30 days? They are terrible when trying to help with credit. It’s their way or no way!

I have never signed a loan for a car with this predatory lender. All of a sudden I owe 14k on a Nissan worth 5k that a girl put of a drug rehab signed my name ad drove off. I'm a widow brain injury from wreck and now these vultures think this will fly. I researched they are in a class action lawsuit. Predatory and fraud. The case is in NY I will have to have a private attorney in my state sue THEM. BEWARE. THEY LET ANYONE SIGN ANYTHING.

This company is absolutely horrible and fraudulent. I wish I could give 0 stars. I purchased a vehicle from them 17 years ago for 2,800.00. I had the car 3 days. It broke down leaving my new born son and I stranded on the interstate. I called them. They came to pick up the car and towed it to a shop. Called me a few days later stating the vehicle was going to cost 4000.00 to fix it. I told them I was not going to pay for the repair cost since I barely had the car for 3 days so they could keep it. I received a letter 3 months later saying they had sold the car at auction for 8000.00 and I was no longer responsible for the loan.

My car was totaled by a short man in a too big for him to drive truck. Rear ended me at a stop sign. I called Credit Acceptance to inform them of the accident and the other driver was 100 percent at fault. Gave them all the information they needed and was told they had it from there. I was also informed that I would be receiving money back for the rip off warranty I purchased at the dealership. Along with a lot of other ** I didn't need sold to me by the shady dealership that was getting kickbacks for selling me the trash. State Farm Paid off the balance along with my gap insurance. Instead of refunding me the remainder of the warranty I purchased they decided to apply it to the remaining balance before applying " their gap insurance". Magically making the balance zero. Not a penny more or a penny less. This is after they told me I would receive the remaining amount. Bold faced lied and stole from me and my family.

Actually, I did not know I owed them any money, I never went to court but got a letter from the court that was filed 23 years ago saying They were going to garnish my check, I was informed by the job that I took and I am a senior 75 years young—trying to keep my rent paid on time. I never knew I owed them any back money after 23 years. I don't remember the car I had and I filed for bankruptcy around that time, Those papers are long gone by now. I'm trying to get a copy of the past bankruptcy. But I never went to court and some law firm filed the paper for over two fifty thousand dollars so now they are taking 28% of my salary before I get paid. I tried to contact Credit Acceptance but they don't answer or put me on hold and don't come back to the phone and play music in my ear forever. I just don't know what to do at this point, My job is deducting the money. They tell me they have to take the money until the issue is resolved.

It took this company 24 hours to cost me 2 jobs, because of their error. I was advised since I was unemployed for the month of Oct 2023, I was placed on the payment plan of $20.00 every 2 weeks. I made those payment as agreed. Tuesday evening, my car was Repo'd. I called and was given the a lie reason, that my payment was late by 1 day. Not my fault their system processed it late. Then I spoke to a supervisor and was told a different story. In total I spoke to 4 different Reps - 2 of them managers, 4 different stories. They wanted a total of $840.00 to obtain the car back. Now how am I suppose to do that when I lost both of my job in one day because of the Repo Error.

They finance cars that are damaged, not drivable, high mileage & charge high interest rate. Put you in debt. Do your research on Credit Acceptance being sued by many companies and many individuals. The worst on the Better Business Bureau list as well as being sued by New York City Ageneral.

THIS THE WORST DECISION I MADE IN MY LIFE FINANCING WITH THESE PEOPLE. This company are very careless and unpolite with their customers including myself. I had never missed a car payment and they didn't show any compassion when I very kindly asked them for a one-time only favor/curtesy. Not even for a loyal customer like myself. I hate this Company!!! People out there, Please think it twice before doing any business with this company.

I was experiencing hardship, talked with representatives on multiple occasions setting up payment arrangements. I was informed this would not affect my credit score. Now I am being informed arrangements don't keep them from reporting to bureau. If I could give zero stars I would. I highly recommend researching another finance company.

My truck has been sitting in the repair shop for nearly two years. Yes two years. The bank and warranty company keep working together to try to defraud the Michigan licensing and financial system. After KN themselves, legal, several mechanics stated the part they were misrepresenting and trying to deny our claim is an air filter not a cold air intake. Very bizarre how far they would go. They Issued me a refund a few weeks ago for my warranty. I bought a truck with a premium warranty and after 2 years they wanted to refund my warranty. I WOULD HAVE NEVER BOUGHT THE TRUCK WITHOUT A WARRANTY? But wait I have a truck with a blown engine that needs 6000-** in repair work and they said, "Sorry you were unable to use your service contract. Here is a refund."

It horrible!! They lied to me telling me to pay money to get my car back and when I did paid it they told me I have to pay more money, they told me that I had up to the end of this month to pay $250.00 to a tow company so I can get my car out of repo, I did that then when I called them they tells me I can't get it I got to pay $468.18. and that the tow company gonna keep my car till November 12. I didn't like it when they told me a lie, they told me they have to send the tow company that I paid $250.00. Then the next day they tell me I got to pay $468.18, at first they did told me can I pay $718.00. I told them I didn't have it, I was going through hard times, at first they will put you on a payment plan till you pay your full car note. Well I was working at this particular job where I can pay the car note in full but when I lost that job I got another job. Well they wasn't paying all that good enough so they put me on a payment plan.

The Customer Service Dept SUCKS!!! They are super RUDE, inconsiderate, and at times Threatening, DO NOT FINANCE HERE And the Management is just AS BAD, So how are they even in Business with all these bad reviews?

I've never been so sick of a company. They're rude and disrespectful. Once I have my loan paid off I'll never go through them again. I will even tell everyone I know about how they are and to not ever use them. I'd rather walk than get a car loan from them again. I told the lady I talked to I'd report her to corporate and she said, "Go ahead. I don't care. They won't do anything to me." I hope they get shut down.

The thing about this company is they give you a high interest rate and you can make payments but they will report to the credit companies that you are missing payments when in fact you are making the full payment. When disputed they are back and nothing gets done, the company refuses to help you when you are struggling financially and will tell you 'You shouldn't be owning the car if you can't afford it." Like seriously what companies tell its customers that??? All they care about is collecting your money and leaving you high and dry. When you ask for extensions nope. That's out of the questions!!! My car which is used and only cost $15K is costing me almost 40K because of the interest. Now mind you I gave them 6K and my credit was decent. This company is a scam and this is why they are being investigated.

One of the worst companies EVER! They will call your phone literally throughout the day, even while I’m at work, for a payment. I know when my car note is due but there are days where I have to wait until the end of the week to pay it. They will literally blow your phone up after I’ve already told them I will pay it at the end of the week. It’s mad annoying. This is the only company that does this and I see why they have more bad reviews than anyone else. I will NEVER get a loan thru them again. EVER!!!!!

My car was wrecked in May around the 4th or 5th 2023, totaled in June 21, 2023. In May Credit Acceptance knew that the car was at the body shop and all information was given to the customer service person including the insurance information. Now I am being charged the remainder that Gap did not pay and the customer service person said that if my insurance had paid the total amount then I wouldn't have a balance. I was told when I purchased from the dealership to get Gap so it could take care of the car's balance if anything happened. I tried to get a car and I was informed the reason why I was unable to get help was Credit Acceptance was reporting that I owe over $2,400 instead of $1,042 and they ask me if I still have the car.