Credit Acceptance Corp Reviews

I purchased my car in February of 2025, first payment was made March 2025, and I have had nothing but troubles since the first payment. I've been keeping an eye out on my account online and I have noticed that on the transaction section that would say it well they took the payment out of my account then like a week later it would reverse the payment but yet I never got the money back in my bank account, and I tried to talk to them about it and I was told to email them, so I did, then they acknowledged getting the email, and said they would respond within 48 or 72 hours have not heard one word from them, and it's been over a month.

I’m only reviewing the 2 year warranty that I purchased in conjunction with my loan. Save your money. They are worthless. They either don’t cover parts that you need or will only pay a small amount of their cost. The warranty is not worth the paper it’s written on.

I feel that this company could lower interest rates for individuals who are rebuilding credit, I have not had a great experience with their extended warranty company and I definitely had an awful experience with Hertrich Hyundai's service department, don't know who to trust with repairs!

The worse extended warranty company I've ever had. Customer service is very rude, hood & needs a reality check. No matter what your deductible is, they find a way to charge you more, even when your covered for such part or repair and the rental reimbursement sucks, why do I have to submit so much paperwork for my refund, when you get all the documents from the repair shop. I can't wait until this company is sued, they deserve it, straight rip off.

This company loves to invest in lemon dealerships. They are not cooperative or understanding, they have loose network security and do not believe in good business. They invested in a dealership that was known to sell lemons. I have two young children and have to risk their life because of the car the dealership sold me. I asked if I could have my payout reduced and they denied any help whatsoever. I have now put over $10000 in fixes in this car.

I normal up on everything my car note but the postal service delivered my rent payment 2 weeks later so I had to pay extra 600 so I wouldn't get evicted. These people call from all different number 10 to 11 times. It's ridiculous. That's not going to get me to get the money any quicker. I know they behind on something. Have some kind of sense. I'm only 3 days late.

We just started with them. I have only good things to say about them so far. Customer service representative was very helpful and pleasant. I'm grateful that they are taking a chance on us. After the first year, I will update my review accordingly.

I took out a loan through Credit Acceptance in 2020 with a 22.99% APR — extremely high even for subprime financing. After I moved abroad, the company repossessed my vehicle in 2024, claiming it was “involuntary” even though I had contacted them beforehand to discuss surrendering the car. They claim they mailed notices, but I never received them — and they never contacted my father, despite having his address on file.

These people will repo your car when you've paid. It's obvious that the majority are severely uneducated and the bottom of the barrel. They call you asking YOU to verify who YOU are. The lowest form of customer service I've ever seen. Low class in the head and **. If you choose to work with them; be prepared to fetch your car after they bring it to another state for auction.. when you are current in payments. You've been warned.

Unless you have no other choice do not deal with Credit Acceptance. Only reason I did someone hit me and they insurance had not paid my car off yet and credit acceptance one of company give loans no matter what. I wish I had got a rental and waited but can’t how I’m stuck now unfortunately. Wynn’s the warranty department and Credit acceptance work together to scam I think. All I can say take your time, wait, find a fair company that want you to come back, not just want to scam and take from peoples for that moment. Credit Acceptance don’t care cause trust and believe they know they day coming soon. Credit Acceptance don’t care bout the car or warranty you pay to them. Run please run or cancel that warranty. They ain’t going to pay or help pay to repair. NOTHING. Nobody cares. That’s how you know they all are working together

My payment was due yesterday, there is a 10 day grace period. They called early this morning and left a message to call them. Then they called again. I said hello and she hung up, then again and finally talked with someone to let them know I will pay the rest Thursday. Why are they stalking me after a day? This is the worst company to get a loan through. Run the opposite direction if they want to "help" you. Plus my car has been in the shop more than I have driven it. They don't care about anything but their payment. I will be more aware next time.

Not everyone accepted this is a scam. False statements made, most dealers laugh at the concept of this, embarrassing time at dealer when he pointed to door and said my approval wouldn't buy his lunch or my gas to dealership.

I have always been early paying my car payment, and one time I am a day late, they call me threatening me that they are going to repossess my car and send me to collections. This company is a joke and I want to tell anyone AND EVERYONE NOT TO FINANCE ANYTHING WITH THIS AWFUL FINANCE COMPANY.

Absolute nightmare. Between being lied to about the truck that I purchased through their certified dealer then pointing out numerous times I was sold warranty and gap illegally not agreed to and not paid for my trade in and having the whole situation in court and being told since the truck is illegal to be on the road and told by Credit acceptance staff I would not be charged a penny until the court case is done and truck is made legal to have them hit my credit report and now harass me about money due even after playing back my recording of the people. Stating the obvious I definitely would not recommend these people to anyone. Believe me you're better on foot or save and finance elsewhere. Definitely wouldn't want anyone else to go through the nightmare I am.

I’m incredibly frustrated with my experience with Credit acceptance. I got a car through Central Truck in Auto and financed it through credit acceptance. The dealership closed, and there was complications with obtaining the title, so credit acceptance never technically owned the car. It was incredibly difficult to explain this to them, and long story short they settled on giving me a refund on December 26th, after my account was closed on December 6th. They left me on hold for 15+ at LEAST every single call, and I was always transferred and never told a straight up answer.

Finance manager helped set up her auto payment before delivery was even taken of the vehicle - with the bank information double, even triple-checked. Fast forward to the first payment due date, and nothing comes out of her account. Call #1 and "customer service" rep (what a joke) says "we show payment was made. Next day, when payment still didn't even show in the banking clearing house - I logged in to the account and it still showed payment was made.

Credit Acceptance will not release my title to my paid off vehicle. It's been over a month since I paid it off. Talk about horrible customer service. They basically told me I had to wait till they decided to release it due to holidays. I didn't have to wait for them to cash my 9231.00 dollar check. They will not give me an ETA on my title and hung up on me. Don't ever use these people. I'm contacting the Attorney General's office here in Arizona. I'm a Senior Citizen and a Veteran. This is what the world has come to. I'm also contacting the news 3 on your side. I want what's mine and what I paid for.

I thought this was a good company but some of the agents that work for this company really do betray you, and lie. My car wasn't supposed to be repossessed but it was, then it was supposed to stay at the place they brought it to, they took it the following day to auction. And this was not supposed to happen so this was all done illegally. I'll own up if my car needs to be taken away but legally it was not. I've run into agents who also fight me on every level then hang up on me when I have to yell for a supervisor because these girls seem to fight with me not listen. I'm so close to paying off my car and these people are causing me more issues than need be. Don't go through them getting a supervisor is impossible.

This company just ruined my credit after trying so hard and long to repair. 3 months ago they reported my balance as 500 left that was wrong 750 was the balance. They went back 2 weeks later and reported that it was 750 which looks as if my balance went back up and all 3 credit company took 23 points off. Then they report a late payment and that took another 19 points. Now that it has been pay off they report again as the account being closed so now they just took another 23 point off my credit when it should had been report as paid in full.

Credit Acceptance is a great company. My second time using them for buying vehicle. Everyone is friendly and caring. My only concern is the extended warranty I bought is a joke... Wynn Warranty... They want you to spend thousands dollars and still refuse to pay.. Money wasted buying the warranty.

I contacted Credit Acceptance a couple weeks ago regarding a voluntary repo of my car. I was in a 2 year of of 4 year loan. I had found out this car has a rusted Transmission Pan that is very close to the frame. I was told that by my mechanic. For a car that is 16 years old. That is not safe. After doing a CARFAX I found out that it was wrecked prior to my purchase. I was also told that my car was going to Akron Auto Auction. Oddly that’s been over 2 weeks now. And still no sign of the car on car on their website or on Skipco’s.

After three years my time with Credit Acceptance has come to an end. They took a chance on me even though I probably wouldn’t have approved myself. Credit Acceptance was nothing but amazing to work with over the past three years! I had to make a few payment arrangements, they were always understanding and treated me with kindness. The warranty they attached to the car honored everything they said they would, not a single issue. Because of CAC, I was able to trade my vehicle for a 2024 Jeep with 9 miles on it. My rate was 20% and that was perfectly reasonable (450) credit score. I am now in the 660s. CAC always reported my on time payments, even when I had to make arrangements they never once threatened repossession or even called for that matter. Everyone has their own experience, but they were awesome to me and I would never hesitate to use them again. Thanks CAC for giving us a new start when nobody else would.

Absolutely terrible company. They have one star everywhere for a reason. The customer service reps are incompetent. They bounced my checking account and refused to send me the fee I got charged. Even though it's clear as day in their notes. I have had to call 8 times for $35 and they keep telling me they are sending my refund and never do. Your situation isn't bad enough to have to work with these people. Trust me. It's not. Terrible awful garbage company.

Absolute worst company, customer service is nil, tried paying off my loan on the phone. They said they had to do 5 transactions charging 9.99 for each, so to pay off my loan they wanted an extra $50, what a joke.

Still deceiving customers on high rates. This company has not changed. A lemon car that neither AP automotive Cary won’t fix nor the lien holder Credit Acceptance. I would not use them if I were you. Places like these ruin good people's credit on purpose.

Credit Acceptance - Run from company. Do your research. They had a lawsuit in New York for overcharging customer, it on the CFPB website. My car was a total lost in Dec 2023. Gap/Allstate paid off car, they tried to make me pay 1200 then dropped down 200. They sent me a letter stating a deadline to pay but reported to all credit company. Now I have several late payments. After I paid them they are still reporting inaccurate. Zipporah ** Compliance Analyst, Regulatory Compliance is a liar that her job. I asked questions, she stutter and reported my credit again to the Experian when again I paid them. This has damage my credit. I don't advise no one to do Business with them and you don't have no grace period with the company. Read the print always. Don't rush to sign with the devil because they will put you through hell

Alright, I have been with Credit Acceptance since 2022, had some things happen financially in 2023 and been trying to get caught up on my car payments ever since, when I went back to find out why my car payments have been so much they tacked on 714.00 in interest alone!!! It is like when you are getting caught up they make sure that you can not get caught up at all and from January up until now which is July of 2024 I have paid almost 5k but yet still behind 1500.00 because they like to tack on 714.00 dollars worth of interest. Trust me. If you have other options take it. I am begging you!!!!

Terrible! So mean to a disabled college student. They don’t care that I was in the hospital and working with them, they still repossessed my vehicle. Amazing thing to come home to. They were very mean on the phone and made me pay 580 to get it back asap or they would sell my car at auction. Watch out for this company

This company is beyond ridiculous. I purchased a car and it was financed through Credit Acceptance. A year and a month later I was in automobile accident at the other person‘s fault. It totaled my car. I had taken the gap insurance out through credit acceptance. It does not pay off the car if you owe a balance after insurance pays. It only pays a partial amount. Then on top of that after I signed the title over to the insurance company a car payment came due. I didn’t pay it because I no longer owned the car. The title had been signed over. They are charging me for that payment plus interest. Which totals $386. And told me that if I did not pay it by May 28 that it would be over $600 in interest would continue to be added on. They’re telling me the reason that they’re charging me for this payment is because they didn’t receive the check or the information from the insurance company before the payment was due. Like that is my fault?

Bought a car from a dealer, bought the warranty that cost 1475. A few months later the timing chain broke and destroyed the engine. Warranty says timing gear, chain and bolt. Turns out they didn't want to pay out to fix it. Now hit with a summons after giving back car. They auctioned it off and said we owe 7k. The summons says they want 12815.60. This company is terrible along with the dealers that use them. I strongly recommend to not touch them with a 10 foot pole.