Chase Auto Reviews

We tried to reach someone about my account. We left several messages for a Jennifer Firrolo and I have also left a message for a Tonya Sanchez. I explained my situation to the customer service people at the main 800 number and several of their customer service people told us good luck in receiving any help. Everyone, thus far, we have spoken with has quickly told us no or they do not have such authority to help. I have been trying to reach someone (via telephone) and mailing letter to where I send my payment to and the New York Address listed for the last week and a half regarding my account.

We understand that it is not in our contract, nor is Chase Auto Finance obligated to help us with deferments. We are simply asking for help, as we are in dire need of assistance. We spoke with several customer service agents who informed us that they no longer are providing any assistance to the hurricane victims. We were very disturbed by this, as our devastation is by no means over with. We simply wanted to know if, in conjunction with their normal deferment that equates to loan time, we would be able to obtain one.

We have had our loan with you for 4 years. We only asked for one deferment back in 2003 and the latest one in September. We were told, when the representative contacted us for assistance that this would not count against us because not everyone in the nation needed the help. This is not the case from what everyone has told us. Had we known, this would be a problem, we would have requested more time at that point. However, we did not foresee our situation being like this. We simply need some time to get back on our feet, and actually receive our assistance money from the government.

We also did not want our credit affected in the meantime in waiting for the government to help us. So, we thought we were doing the right thing in contacting them proactively. I was finally contacted by Tonya Sanchez who told me that she would have to look at our payment history and also talk to other customer service people who we spoke with about some possible alternate options to help us. This has been going on for over a week now and when we initiate calls to her, we are simply told that she is still looking in to things and will get back to us with a decision. Our car payment is due today, and we have no way to pay it.

We would hate to believe that Chase Auto Finance would refuse to help someone in our situation or not try to help us, considering our circumstances. Again, we would not be asking should the situation not be a dire one.

We cannot afford to lose our car or harm our credit during this time.