Bank of America Reviews

I'm a college student with a lot of bills to pay. I pay rent, I pay cable, I pay car insurance all while working a minimum wage job of 7.25 an hour. I subscribed to a reoccurring online transaction knowing it was within my budget. Unfortunately I was on the verge of not having enough money for my next payment and ended overdrawing my account. I was aware that there were overdraft fees and did all I could to pay them. Unfortunately I get payed every two weeks and had previously had to pay bills, and wouldn't be getting money into my bank account for another two weeks. My account is now $81 overdrawn. $81 dollars negative in my account that I needed for my insurance. Some people are living paycheck to paycheck and I don't believe Bank of America has that in mind when charging overdraft fees. $35 dollar overdraft fees are ridiculous for a college student.

Beware of BOA. They are scam artist. I recently had to close my savings and checkings account with this bank. They don't give you a grace period for overdraft fees. So they say that you get a 5 day grace period to bring your account up to date. They also told me that I have a protection plan that will cover my accounts if I was overdrawn. What a joke. They did not only hit me with a $35 penalty but added on another $70 which made the penalty $105 with no 5 day grace period.

Bank of America froze the acct with no notice or reason. I could not make deposits either online or in the bank. No one could explain to me why after at least a dozen tries in and out of bank trying to make deposits. Charged me fees, couldn't even use the acct. It took me 6 weeks to get someone on the phone to finally tell me that the acct to "non-response" of verification? Not ONE WORD in 6 weeks from the dozens of employees that I talked with. They wanted me to pay fees. I closed both. It was HORRENDOUS. I've never seen so many incompetent people working for the same Company in my life. No wonder they went broke.

I have received hundreds of dollars in overdraft fees in the past month not even realizing they were charging me for so many. I'm so angry and beyond unhappy with Bank of America. I have not been impressed whatsoever since I opened an account with them almost a year ago. They were shady about giving me a "business account" and saying to use it as a personal one and that is the best way to go. They are horrible at customer service or any form of contact. I can't even believe there is no real way to contact them except wait call during hours of operation only to sit on hold forever and only receive disappointing results. I have never ever been so upset with a financial establishment ever before. They are behind with technology, horrible at any kind of customer service or helping resolve issues, and their rates and operation standards are the worst of any bank I have ever used. Bank of America, go ** yourself.

Applied for a home loan at Bank of America on the 15th of October. Loan taker Lee ** took information over the phone and informed me that I would get a package in the mail. Received package, was missing documents and tried calling to see if additional package was coming. No response. 5 days later (20 Oct) after complaining supervisor Ryan ** from Jacksonville office called and stated loan officer Lee will call you and that another package will arrive. (26 Oct) Still no call from Lee **. 11 days and still counting. Loan fulfillment officer Lykesha ** called to say the delay is because we need Lee to call you and affirm you still want loan, to get appraisal done. She sent him an email and he responded back he will call me today, still no response.

On Saturday October 24th, I went inside of the branch at the Mansfield Texas location to make a deposit with a teller by the name of Janet. I made a deposit for 120.00 in cash and 221.00 with a check. I went to car to double check my receipt only to find out that she made a total deposit for 241.00 not 341.00. I went back into the branch and it seem to me that she had another problem with a customer. Needless to say, I waited 16 minutes for her. So I finally got the opportunity to let her know that she shorted me 100.00. Janet fixed the problem and didn't say "I'm sorry for the inconvenience" or "I'm sorry about the mistake." She act like it was no problem. I just thought it was poor customer service. I think the next time, I will try a different teller.

Hello, was dealing with BOA for 80 days. Everything was set. Was told had a final approval by home loans manager Kevin then talked to processor and was told never had final approval. Kevin proceeds to tell me to hang in there - give him a couple of days to get this loan closed. Well 2 weeks passed. Horrible communication. I would email - he would not return emails for a couple days if he returned at all. My point is it seems like BOA does not know what they are doing. Had to submit same paperwork 4 times. Had talked with 4 different people about same paperwork. Ridiculous. Changing banks ASAP.

This is the worst bank I have ever dealt with. They are NOT customer service oriented. They closed my account for no reason and tried to hold onto my funds for couple of weeks. Their risk management team is the worst. They will not tell you anything but will keep on giving you the run around. Some of their employees that I dealt with no help whatsoever: Gloria, Darlene, Haysus, Jose. I am hoping more Bank of America branches will close down. They need to.

I closed my accounts on 10/2/15 and three weeks later have still not received the funds. Every time I speak with staff they tell me something different. At this point I believe it is corruption, as no one can be this incompetent. There is no end in sight and they keep telling me I have to wait for holds that they placed. Now they're telling me again that a "check is in the mail" when I specifically told them I would go into a branch and get the funds. They want me to wait another 48 hours while they cancel the check I never requested. This is insane. I can't believe they are allowed to treat customers like this when they only want to withdraw money that belongs to the CUSTOMER!

I had one recent Late Payment which happened due to a BofA mistake and they reported it to the Credit Bureaus. I contacted them and informed BofA that I had set up an automatic payment since I was going to be gone during the payment time and would not have any service/internet access. When I arrived home back from the trip there had been an error and the payment had not gone through. I had received late payment fees as well as they had reported it to the agencies.

I have been with Bank of America for over 8 years. When you call you're always left on hold for 20 min. or longer. Today I waited on hold for assistance from a manager for an hour and a half. I finally hung up tired of waiting. They have been robbing me the entire time. Their associates aren't very friendly and they treat you as if they don't care about your business. I had three accounts with Bank of America and am happy to say I am closing them all and taking my business elsewhere. I do not recommend them to anyone especially not teenagers or young adults considering opening up accounts for the first time. Their maintenance fees are high and service sucks.

I am so sick of dealing with these idiots. I've been on the phone with them for over 4 hours now. They lost all of my information on their website. Their website is the worst website ever, I cannot figure out how to pay my credit card. I'm on the phone with them and they don't know how to do it. All they do is keep on giving me the runaround and sending me to another department. I have been with Bank of America for over 10 years, paid the car off in full every month, and now they have lost my business. B of A is one of the worst companies I ever dealt with. I'm going to close my Bank of America account and open a Chase account.

Associate sent a bank transfer incorrect, she said she knew how. Went back to bank as the transfer was done wrong. 2nd associate did 2nd bank transfer but did not recall the 1st transfer. Client got 2 bank transfers. B of A refuses to help get refund.

What I am writing about, no one from that bank will care. My opinion to them won't matter, but I hope any individual trying and interested in opening an account with them takes heed to the fact that this bank is truly the worst of institutions in American business. Their products and everything about their business practices are outright wrong and should be illegal.

Deposit Hold placed for a check that was cleared from the other account the very next day that was deposited but they still decide to put a 7-day hold. The 3 times I needed help in the 5 years I've been with BOA they couldn't do anything for me. Bad service!

Accidentally transferred all the money in checking acct. to my credit card (BoA app). Called them after it posted to get refunded majority back. So they said okay. 3-5 business days, okay. Called after third business day and they said it’s processing. Called after 5th business day, processing. Called on Columbus Day, credit side said checking account dept. closed and that might be why it wouldn't come, okay. Called two days later, Wednesday. The rep says all 4 people prior hadn't done it correctly. He did it right and now they say another 3-5 days! Should I be penalized because they messed up, I live in the real world. They took 24 hours to withdraw it but now it's coming on 3 weeks!

I have to wait about 10 minutes, answer 100 questions, then verify everything all over again when they finally do answer. Then they proceed to ask me questions they already know the answer to that wastes even more of my time and really makes me angry. Other than that they seem like an ok bank, and are very conveniently located all over my city. Real stingy about who they lend to though. They don't mind playing with your money and making money off of it while you're not using it. But when time comes for you to need some, expect them to run you through flaming 100 hoops, then tell you no, unless you have lots of money, then they'll give you some. This is not a bank for poor struggling folks like me. Poor people would be much better served by joining a Credit Union like I was wisely advised to by a close friend. They gave me $1,000 line of credit like it was nothing! Thanks Nusenda. I love you!

I originated a wire transfer to my supplier on 9/08/2015 to UK Barclays Bank to pay a supplier. After a week I receive a note from my supplier that have not receive any money. And there my penitence started. Contacted Bank of America Wire transfer 1 877-3376703 and was told, that they sent the money and as far as they care, they are done. Call Barclays, they told me that I was not their customer and cannot give me any information. Recommended to tell BOA to place a trace to see where they sent the money.

I had two payment transactions scheduled for a Tuesday. On Monday I realized I had to amend one of the payments or it would overdraft my account. I log on to change the payment and it says the money has already gone out of my account. This is a day before I had actually scheduled the transactions. Of course BoA charges me an exorbitant fee for the overdraft.

Worse, worse, I called more than 10 times while being transfer the call will ended by itself. No way you can get a hold with a live person. Bad Bad Bad bank service I had never seen.

I just recently got laid off from my job, and I am on unemployment until I find another job. I get my unemployment money weekly on a BofA card. I called twice inquiring how to get an account number, so I could pay some online bills. The BofA rep wouldn't help me. Tonight I went to the bank with a few questions, and the two women bank tellers were very rude, disrespectful and snobby. They insisted that they couldn't help me with "those kinds of cards" and they needed me to move so they could help the woman behind me. I tried two more times to ask questions about recent activity, and the said "We don't help with those kinds of cards. Call the number on the back."

I appreciate getting email account alerts to let me know what is going on with my account. However, each alert is hours to days behind. It's hard to catch or correct one's account when you are unaware of any discrepancies of funds. Thank you.

I have a judgement on my credit from Bank of America claiming I owe money. I have spoke with a rep and was treated poorly and my questions unanswered. Reached out to management for clarification to find out what is going on and still nothing.

Transferred money to another account. Money has been taken out of my account. Recipient doesn't have funds. Money unaccounted for. Customer service inept and ignorant and rude. This bank is a problem, too big to be personable and polite. 800# always is queue.

I got to the bank in Lehigh Acres, Florida @ 10am. Kathleen did not check me in until 10:30am - 10:45am. I have been waiting all this time for something that takes minutes to do. I need a temp card. I tried calling, online - I need a physical temp card. There should be one associate just for this situation... It would make the office clear out all the people waiting to do the same. It is now 12:20pm and the bank closes in 40min. It is extremely frustrating when one can not be dealt with in a timely fashion. I have still been unable to cancel my card, request a new one, and receive a temp card. So I will incur fees for taking out my own money inside the bank. How is that fair? I have been with Bank of America for 10 plus years. The company has gone down the tubes.

I called the customer service to block my stolen credit card. They didn't help anything. They have me waited on hold for more than 50 min to just block credit card! They don't know what they are doing! They transferred me to 5 five operators to block one ** card!! I haven't seen positive comment about their service obviously, they don't care!!

Been told that I can't get an bank account with them and they refuse to tell me why. Said it is an indefinite ban and I can never get an account. Refuse to tell me why, say they don't have to. When asked to speak with a manager was told, "FINE but they are going to tell you the same thing", then put me on hold for 20 min and picked up the line and hung up on me. Great example of worse customer service ever.

I ran out of checks and still pay my mortgage and one car payment by going to the credit union where I have the loans and pay them in person, every month. Every other bill I pay online. Today I went to Bank of America to acquire a cashier’s check and a money order. One check was over a thousand and the other was not. I fill out the paperwork for the teller and she does not mention the $10 and the $5 charge so they had to be rewritten. Then, she asks for my ID and tells me that my signature does not look like it did when I opened the account so I needed to sign exactly like I did when I opened the account. I told her No, I was not doing that.

The only way for me to be more unimpressed with Bank of America would be for them to openly participating in illegal activity. I recently consulted with the customer service department about a $12 monthly fee due to the fact that I did not utilize direct deposit or have over $2500 currently in the account. I was shocked to find the initial CS representative to be rude and blatantly disrespectful. Of course I asked to speak with her manager and after an additional five minutes on hold, the Manager also seemed belligerent and unwilling to help.

"Your money is disappeared, sorry for inconvenience." I deposited 500$'s to Bank of America ATM this Sunday. I got a receipt saying "Sorry, some of your items could not be processed or returned. Please contact your financial institution." The referred items are my money. ATM asks how much I put in, I typed 500$, but I see that only 300$ is counted. Of course I call the number on the receipt. It's Sunday 6:07 PM and no one is there to assist. I wait until Tuesday, finally the pending transactions processes as 300$. My 200$s is disappeared to oblivion. Unbelievable. This is the thank you I got for putting your money to Bank of America.

This Bank is the worst - corrupt, greedy, and just a sea pool of amoeba. I get unemployment, get direct deposit through them, and not by choice. All I know is that the people working here are a bunch of thieves, and when you need something done they can't get it right.

Off to BoA to cash in my newly matured IRA! The man takes my info, etc., then vanishes for five minutes. Says he needs the manager's approval and the manager is not in today. On to another branch. Here the nice lady says I owe the bank a penalty for early withdrawal. I do not; I explain to her about maturity dates, grace periods, etc. I brought my paper statements as proof. She agrees! Whew! If you expect your banker to know the law and/or not try to gyp you, you are not a BoA customer.

So I'm at the auto parts store. I told them credit or debit knowing I got a grand plus in that account. It goes in as a debit and it gets denied. I says there is something wrong. I text the wife ya there's a grand. Ok I have them try as credit. Denied so I have them try as debit again, denied. The wife calls says "Don't leave that place. They just charged us 750.00". I said "Ok". I told the auto place they must have a problem and he said they would show me the print out from their credit card company which is also Bank of America. He said "Is not us". So I call the bank and the first women said after two or three rejects it flags the account and it stops. I said "Ya but why did it get rejected the first time?" and she said "You were in this place for the first time so that's why".

I talked to Bank of America and told them that I was in overage and asked what I can do to avoid fees. They told me that I need to deposit the money before the end of the day at midnight to avoid the fees. I did at 11pm and still got fees the next day. I called and asked them about it and they told me that I was too late and that I should have had the money in there before 7. Then they told me that there was nothing they could do about all of the fees. I asked if there was anything they could do even for one because I did have the money in there before midnight. They still said that there was nothing they could do.

I needed to transfer money from my Direct Express Social Security Account to my Bank of America account. Time was of the essence as they say. The Teller after trying to transfer the money a number of times said he could not facilitate my request and pointedly and loudly asked if I had enough money in my account. Somewhat taken aback at his manner, I sheepishly replied that I thought I did. He then repeated that he could not facilitate my request. I suggested that I could try to get the cash from the BOA ATM and then deposit the cash into my BOA account, which I did successfully. When he handed me my receipt for the transaction I noticed that there was a $3 charge for the ATM transaction. I questioned the charge and was told that it was a fixed charge and there was nothing he could do about it. I asked to see the manager because it was not my fault if the bank was unable to complete the transaction as requested.

I am shocked that BOA has a rating on 1 star. I have never had any issues with them. I am struggling with repairing my credit and they offered me a credit card to help build my credit back up with very little fees. Sure I am using my own money at the beginning but I just recently got bumped up $1000 limit and I did not have to add any of my money for that. If for whatever reason your account goes negative they will take money out of your savings and add it to your checking so you will not go too far in the red. It happened to me once and it was a life saver. You can also opt in a program they call Keep The Change or something like that and if you spend $10.23 they round it up to $11 and then the $.077 to your savings and believe me it adds up quick. I love BOA.

I have been with Bank of America for about 6 years. I am about to close all of my accounts with this bank. I had a home loan with this bank until they sold it to another mortgage company for no reason and without notice. Paid on time on mortgage as well. Well first off Bank of America charges overdraft fees before a transaction is even processed. I never write bad checks or anything like that but I had a debit charge come out like 5 days after the transaction and when I got the alert that my account was overdrawn I immediately transferred the money from my savings account to my checking account to cover it. Mind you the transaction was still in processing, hadn't even posted yet when I transferred the funds. Then two days later I get another notification that my account was overdrawn again! I was like what is going on!

I recently needed to replace my lost debit card. While on the phone I was asked if I needed it expedited. I said only if there were no costs associated with it. I was told that there was no cost for the card and for it being expedited. Lo and behold I was charged 5 dollars for the replacement and 15 dollars for the expedition. Nicely done Bank of America!! Evil!!

After a year and a half of delays from BoA on a short sale, I was put in touch with "Resolutions" department to voice my complaint. I had a couple calls with my contact person and then she stopped calling. Instead, I got a phone call and voice mail from a new person. I then found out that they said I could not be reached and so they closed my case. To be clear: I picked up the phone every time my contact person called, but she shuffled me off to the next person in line. When I missed one call from her, she just closed my case. I later heard from a friend who works for them that this is a very common practice: they pass you off to the next person rather than talk to you and then close your case. What kind of way to run a business is this? I called back 4 times, left messages, and even took to Twitter. No reply from BoA. If I never do business with you guys again, it will be too soon. Very angry.

Took the short time of 4 months for me to get fed up with their antics and close my accounts. You will never get a cent of my lifetime's money ever. Do not expect them to help if you have problems with your account. They are sketchy about their fees; they will still charge you money even if you meet the minimum account requirements. Laughable that they shrug off how a banker promised me that I would get a bonus for opening my account (I even had her note my account and confirmed by a different associate, the note zapped, disappeared).

First off, I want to express my total disgust with Bank of America. I also bank with Wells Fargo and I must say their customer service is entirely better than Bank of America. I'll admit. It was my fault. I'm a struggling individual who is trying to repair my credit. I deliberately pay for items with insufficient funds in the account, but keep a mental note that I'll suffer the overdraft charge because I have a portion of my check deposited every 2 weeks to cover the items (plus overdraft charges). WELL, BOA didn't pay the items and charged me an NSF fee. Ok. I'll live. However, the items got presented again to my account and I was charged an overdraft charge AGAIN! Not only that, but they charged me an "extended overdraft" charge.

I endorsed a $3,400.00 check drawn to Bank of America to my son for deposit/cashing. He used ATM and $300 was available with the rest to be available next business day. This was confirmed by a teller the day of deposit. What followed was a nightmare. They refused and said check will be returned because wasn't signed by my son. This was happening while our vehicle was being repossessed and we need the funds immediately. The bank representatives didn't have a heart and didn't want to help. They will not go an extra mile to help a customer yet they spend so much money in legal fees and advertisement. Poor management and customer service.

We (my wife and I) closed a small business account on July 2nd 2015. We were told the account was zero'ed out. An automatic charge ($5.00) made it through the same day, no one could tell me if it was before closing or after. But that is not the issue. Anyway we will pay the charge no problem, but the account was closed, internet access was canceled, and we were told we owed nothing. I just received a statement from BoA and called them about an hour after opening it, they are charging us $2.00 in interest on the $5.00.

I have been banking with BofA for about 2 years now and have been utterly bewildered by the ignorance and malice of their customer service staff. I was asked earlier by a customer service rep "What do you want me to do about it?" I am not here to tell Bank of America employees how to do their damn job. I promised the supervisor that I will write a negative review about their company every single chance I have and to bad mouth their business to every single potential customer that will possibly listen. THIS BANK DOES NOT CARE ABOUT YOU OR YOUR MONEY. They will not hesitate to rip you off. Please do yourself a favor and find another bank. The only thing that will come of doing business with Bank of America is anger and frustration.

First, I'll admit that this is my fault, but the lack of empathy and consideration from this bank is astounding. My mother had an account with BoA. She died a couple of years ago and she had some money left in the bank, I did have my name on the account. I pretty much ignored the account until recently. By this time BoA had been charging $25 a month to the account, the account was now in the negative. So, while the account had money in it, they quickly sucked it dry, then they started charging the account. I go in to talk to the manager at the branch, and explain the situation. She says, "Someone was getting statements, and anytime you try to try to do anything at any bank, this will show up. You'll have trouble opening any accounts at any bank because you owe us money." Now, I admit that this is my fault. But when I go to my local bank, I get treated quite differently.

I run a small business and use Bank of America for merchant transactions, my business credit card and checking savings account. On Aug 28, 2015, my account was fraudulently modified and all merchant transactions were routed to an unknown Wells Fargo account. I was contacted by BofA Fraud Services on Sept 04th to inquire about these suspicious activities. I was shocked to hear how easily my banking was breached. I requested an immediate freeze on the account to prevent further illegal activity.

I was with Bank of America for almost 10 years. I only have one savings account. Recently, I was unemployed and I'm no longer afford a bank account. So I withdrew most of my money and I only have 49 dollars left. I was about to close my account. Next thing I know, BOA charged me legal fees order called LST for 100 dollars. I called them and they told me, it's a third party collector. I don't owe anybody money and I have not used credit card or buy anything with install payment for 15 years. I even go online and check my credit report and there was no public record of any lien, judgement and court order.

I've been a customer since NationsBank and Barnett bank merged. Against the advise of family and friends. I continued to bank with your bank. I trusted your bank with my funds and savings. On 9/3/2015 DIRECTV charged my account $795.00. I did not authorize them to do that. On 9/6/2015 I became aware of this. Tuesday morning I begged and pleaded with Bank of America not to release my funds because I didn't authorize this. I asked for them to straighten this out or get to the bottom of this. Representatives (Samantha and others) claims department assured me it was protected. Your bank allowed DIRECTV to take it twice causing my account to be impacted and overdrawn. I went on and got in touch with the president's office. Talking to Mara, was able to show that my dispute was valid. As of 9/10/2015 DIRECTV is going to return the money.

First of all I am the Office Manager for two businesses. I happened to be on my lunch hour for my first job. The director for my second job is out of the country and asked me to simply deposit 2 checks into her account while she was gone. I went and filled out the deposit slip, checks were signed and it should have been very simple for this transaction to take place. The teller proceeded to tell me to swipe my card. I did not have a card for the account. I asked her to please make the deposit with the filled out deposit slip. She said because I was not the actual account holder that I would have to go out to the ATM and make a cardless deposit. I realize that I am not the account holder, but I am the office manager for the account holder. As I mentioned, she is out of the country.

Car reservation incorrect at LAX cancelled which was to be LAS. LAS reservation cancelled twice on phone. After 29-min telephone blipped (cut off) no returned call. First inefficiency and then attempts of cancelling and refunding still seem impossible!

I have not used my Alaska card in years. Apparently mail came and there was a statement for an Annual Fee. Since I do not use my card and haven't I thought it was junk mail. After the third one I opened it. Bank of America Reported a late ANNUAL FEE to my credit report. My score of over 700 is now 634. I never pay my bills late. My credit report has NOTHING late 30, 60, or 90, etc. EXCEPT BANK OF AMERICA ANNUAL FEE. When I called Bank of America the customer service office did not care and would do nothing. My husband and I were in the process of purchasing a new home and it is all on hold and we may now lose our house. I found all of this out today. The credit score and the call to customer service in Utica New York. All because of the approval for my new mortgage.

I guess these guys just landed off the boat. I tried to order checks. First of all for their bull crap service they ask to pay for checks. Second there is no option to order checks online. Third you search for it and hit it and your first option is covered by another text, so I can't select my account. I call BoA, they transfer me 6 times, each time asking me detailed questions like my underwear size then finally the last person says hello and says "I'm cutting the call" and cuts off.

In January 2015, I contacted the Bank of America. I do not bank with the Bank of America. They have my email confused with one of their customers, and they keep sending me this lady's private information about her account. I made three calls and send emails every other week to get them to stop. Once I posted my first consumer affairs complaint, I got feedback that they would call me. I even sent them my phone number. I never got a phone call. They refused to stop sending me these emails. Every time I call, they say there's nothing they can do. Meanwhile I'm getting all this lady's personal private information, and she's not getting her emails. It's so frustrating that I want to change my email. So please be aware, if you bank with them they will send out your banking information to other people, and when you notify them they will not stop.

I had a hold put on my account by state IRS. Bank of America charged me 100.00. I called to ask them to close the account. I'm unemployed and do not have money to put in the account and they still keep adding fees to balance. It went from $75.00 to $179,00.

My mother passed away leaving no will with 2 accounts in BOA. Prior to her passing we had made a few attempts to close the account by having her issue checks, because of the balances they requested that she had to come in person. She spent the last several months hospitalized so bringing her to the bank wasn't an option. Upon her death the accounts were frozen by BOA (no longer getting interest). Since she hadn't left a will we went through the surrogates office and obtained documentation to have the funds released to my dad. I went with my dad to the bank with the documentation to have them issue a check to him to close the accounts. Upon arriving and giving the bank manager the documents, we requested that the accounts be closed. The manager asked for an additional form L8 (for tax purposes) which we did not have, she then went on to ask for identification for my dad.

I've had overdraft protection with BofA for at least three years. Until now, it worked fine. Last month come to find they have a 100 minimum (change from before). So, despite the fund being available to cover my overdraft, BofA instead (1) did not cover the overdraft, (2) charged my account twice 35.00 each for being overdrawn despite the funds availability to cover the shortfall (from another BofA account). What the hell? They have the nerve to call this overdraft protection? On top of that, if you use BofA overdraft protection you get charged an additional $10.00 per transaction. Thieves, where did I sign off on this? I no longer trust this financial institution and will move my account to another bank. So should everyone.

My mom's home equity loan is converting to a 15-year payout. With her limited fixed income she is not able to pay that amount, plus taxes/insurance, medical & dental, and utilities. She would be fine on a longer amortization, however BOA had denied her that option. She approved for a short sale or foreclosure. Have been working on for two months & cannot reach an individual that is competent to discuss the situation.

I sent $500 to my friend through Bank of America's mobile app. Couple days later she still never received money even though bank of America sent her a text message saying she had $500 in her bank. After calling bank of america, they told me someone received the money and it wasn't my friend. After two months of fighting with the bank they said "too bad too sad, you're **" pretty much. So they let someone commit fraud under my friend's phone number and have denied me any help in retrieving my money!

IF I COULD HAVE GIVEN THESE 0 STARS I WOULD HAVE!!! DO NOT DO BUSINESS WITH THESE PEOPLE ESPECIALLY THE ONE ON MAINE MALL!!! You will regret it. I had to book a flight the last minute. I am working with a new company so the direct deposit was not set up as yet. So I had to use another company’s card temporarily. In order to make the flight purchase I can only pay with a debit or credit card. When I eventually found a ticket the cheapest one was $416.30. I had $303 on that card plus $123 in cash. The intention was to put all the money on that card to make my purchase. However I was not able to do that because that bank is nowhere near me. Now with only this amount of money to my name I went go Bank of America on the Maine Mall in South Portland Maine.

Plenty of money in my account but charged 2 overdraft fees in error. On 7/22/15 I had a beginning balance of $564.87 and ending of $489.24 but was charged a $35.00 overdraft fee. On 7/23/15 I had a beginning balance of $464.24 and ending of $380.08 but was charged another $35.00 overdraft fee. I spoke to customer service on 3 occasions and they would not rectify, said a "pending" charge caused it. That charge did not post until 7/31/15. Complete fraud - moving my business.

This bank has charged me over $200 in bank fees. I live on paycheck to paycheck basis and they take $35-$105 every paycheck. I call them to dispute the matter many times and they told me that they were going to prevent any transaction that causes my account to be charged. Last night they charged me another $35.

Sorry for the inconvenience, please hold for another transfer (to the wrong department, again). Multiple calls to BOA and getting transferred to the wrong department 11 times in three days. BOA manager blew my phone up while I was in class before I stepped into the hallway to take the call. She insisted that I sit in front of a computer NOW so she can walk me through this issue. Asked her to call back after 5. She told me she couldn't as she gets off at 4. Asked her to email me the steps. Again, she said "No," that she does not have email capability. Bank of America is so unfriendly! There are better banks out there. USAA, Discover Bank, Ally. This issue may have been taken care of, but there are NO branches in my area.

I have a few accounts set up with automatic payments. And of course there are times when items are processing and the balance doesn't reflect the correct balance. So anyway I called in to understand why the bank would authorize a payment to go through knowing there wasn't enough funds to cover it, and of course the representative couldn't give me a direct answer besides letting me know that they had to draw money from another account (so now one has a $0 balance and the other has a negative balance), plus I will be charged the $35 overdraft fee. Wow that makes a lot of sense. And this has happened before but did not want to go through the hassle of changing my account on everything. But honestly all they're doing is making money off of people with no legit reason, not to mention all of the "service fees" they take out every month. Any suggestions on which bank will not put me through this ridiculousness??

I recently went to the bank located in Colonial, Houston, TX for a replacement card bc I had lost mine. The lady (**Salina) I asked her to remove my second last name from my card bc in my license is only one name and one last name. She makes drive all the way home to get my citizenship certificate just to confirm I was telling the truth, was really unprofessional and make waste gas bc when I come back she don't longer needed... I have been customer of BoA for really long time and they never disappointed me before till today. The staff at the bank don't care about you or your time.

Unknown money withdrawals from my acct and bank would not give my money back. They said my PIN was used so no fraud is detected.

I had an issue with fraud in my account and they did nothing to help. They had no answers. I was being passed around from person to person. It was a nightmare and I still have not gotten any answers. I would not recommend to anyone! All they care about is money... Nothing else.

A check I wrote on July 24, 2015, and presented to another bank ON THAT DAY and reflected in that account overnight, JUST cleared my BOA account on 8/19/15. There was no question of fraud, since I have written checks to this account before. So what happened to the check for 26 days? Did someone lose it? Or did they hold it and hope I would forget I wrote the check and withdraw funds from my checking account that would have brought my account balance below the required minimum? If that had happened, I would have had to pay a $12 account fee.

Run don't walk to another loan provider! Their loan officer promises the world and it is a pipe dream. Bank of America lied and misled us on the process and the progress. They cost us the benefit of a VA loan by not filing the proper paperwork correctly forcing us to abandon the house we wanted or selecting a conventional loan where Bank of America refused to honor the APR we locked in with the VA loan. With 1 exception, of the 6 people we dealt with, they were rude, liars and completely indifferent. I spoke to managers and department heads and went as high as a 'regional director'. This was the worst experience I have had in my entire life. If my employees acted in the manner as Bank of America representatives acted towards my wife and I- I would fire them in a minute.

No one can help with anything. They can't figure out why my account is close. On top of that they can't even give me a badge number. How unprofessional this bank could be.

Worst customer service experience ever. I went to the location on 1745 Sunrise Blvd, Fort Lauderdale, FL. I was in the process of buying a home, and my girlfriend let me have a certain amount of cash to purchase a home. My lender ask me to have my girlfriend's bank sign off on the gift letter to authenticate that the funds came out of my girlfriend's account. The assistant manager (Brian **) refuse to help complete the bank portion of the gift letter. Even though I had all the documents from the transaction in my hand, and even though he could clearer see the transaction in his system. He just refuse to help me. He didn't even recommend a solution. He refuse to confirm the transaction.

Flew to Seattle for the summer and took a cab from the airport to my hotel, roughly a 35 minute ride. I remember seeing the fare as $49 and some change. I didn't have any cash on my so the cab driver took out his Square reader and ran my credit card and I signed. 2 weeks later I saw on my statement that I have been charged $498.00 for that cab fare. I immediately called to dispute it. I was asked what the actual fare was and the difference was going to be temporarily credited back to my account.

I have been a customer of BoA for close on 20 years. BoA has never failed me until recently when my SafePass card of many years standing ceased to function. I have just received my second or maybe third delivery of an attempt to replace my card. Each time I have received a card that has 'bubble' in the SafePass code display area rendering the card useless. I need this card to carry out certain online banking functions. I don't always have the luxury of accessing a nearby branch. On my last attempt I was told by a clerk that they had experienced problems with card. I asked them to quality assure the card before its dispatch to me. I was assured that the problems had been solved. I am reluctant to close my account and transfer to another bank but I at a quandary as to what to do?

Quite possibly the WORST and most FRUSTRATING customer service experience of my adult life. The sad part is there isn't one word in that phrase I would say is an exaggeration. I've been with Bank of America for almost 10 years now. Now I understand that I am not the perfect customer (I overdraft like all the time) I also understand that I'm not the ONLY customer. But when it comes to other people's money and most importantly access to that money when they need it the most you have failed miserably as an organization. It all started almost 2 weeks ago when I needed to pay my rent and my cell phone which had been switched off. That's when my debit card came in as declined. I knew my pay check had come in so I didn't understand. I then went on the BOA app where there was a message that I needed to call in because my debit card had been compromised.

This bank is not convenient in ANY way. After walking into a branch on a Saturday, where they have 1 and I mean 1 teller, and waiting in line for over 45 minutes. I want to know why??? No more drive up tellers either... you sick BOA!!! Hire more tellers and have more windows open. Convenience is HUGE and you have failed!

A couple months ago I had a negative balance on my account it was -$160 and it was mainly from fees that they should have never taken out of my account, so I called and the put the money back on my account so it read +$160. So I went out and bought a few things, everything went good, then I got home and checked my account... It was back in the negative. So I checked my account and all of the transactions I made were there but I only spent about $15. So I called pissed off and they said my account NEVER showed a +$160 balance... even though it happened not even a hour before. So basically they edited my account to make it look like I spent all the money when I never did.

I applied for the sweet deal on the 0% introduction rate and transferred my other credit card which was a high interest rate. Now in August I expected a billing statement in the mail and nothing came in. I called card services and went straight to a representative. My payment was due August 6th, the day I called, so I made the payment thinking I was happy I called. Today, August 12, I got a letter that my payment was unable to process and now I was charged a late fee and my 0% intro is canceled. Not cool. I even got charged the late fee as well. I was pissed about that. This is some kind of scam and I do not recommend anyone to apply or have to go thru this. The representative did not help in any way and was very rude. I can keep going on but Bank of America is doing some illegal **. Not happy.

I've had more problems with this bank in the span of a year than I have ever had with any other bank. It's as if they take forever to process transactions in your account to purposefully make it to where you overdraft. They try to seem benevolent and blame it on me for not knowing how to bank but in reality these crafty sobs are really just trying to take my money. Seriously. I NEVER know how much money I really have. I check my balance 3-4 times a day. This hasn't happened with other banks.

Approximately 3 months ago my husband deposited 3 checks into the Bank of America ATM (located at 1715 N. Vermont, Los Angeles, CA) and the ATM ate the checks but did not recognize the deposit. It then printed a receipt with a customer service number. We immediately called and were told that BOA would clear $700 from the deposit -- the total amount owed is approx. $2,500. We are in the process of tracking down the different payroll companies since my husband works freelance the amounts are always different (which we told the BOA agent). We were then asked to wait until BOA found the missing checks and the remainder would be deposited. Not a great response - but we accepted to go through the claims process and get our money back.

So biggest mistake was going with this bank. My account went negative because I cashed a check for a job which the check was fake - I guess so. I told them as a single mother "Please give me THREE days to pay 200 off - just 200." Well got a letter in the mail saying they decided to close my account and I'm no longer allowed to ever have an account with them, that messes everything up. I'm a single mom who gets ONLY Direct Deposit! Now I can't get my check due to their bs.

After posting my review on Consumer Affairs Bank of America contacted me and actually did further investigation.

Bank of America is the biggest scam I know of. They steal money from you. I know because they been stealing money from me. They would charge a ridiculous overdraft fees for like two dollars. They charge me four times for a small overdraft so we need to Class action lawsuit them. That bank should be out of business!!!

I cannot open any account in any bank until my sister came to Atlanta City from Canada to open account to me. They refuse. I need to know for what that and I need to talk to big boss. I need to open account ok.

I started an Equity Line of Credit with Bank Of America. Loan officer Frank ** sometime in May 2015 - I was unable to close in May but was able to do so in July 2015. I explained to Frank the need for the loan as that is one of the question(s) on the form. Need the loan for home improvement. Application was submitted on July 21, 2015. I called a few times to get an update and with that learned they needed a declaration page from my homeowner insurance company and wanted to know the reason of increase in my pay (please note - no one called to ask for this). On August 5th, a Rebecca somebody called to say they won't be able to give me the loan because I do not live in the house. Somehow Frank failed to mention this to me! I was told there will be a 1% chance of them giving me the loan. That evening I emailed Brian Moynihan, CEO of Bank of America asking for his assistance.

I went to cash a check with BOA at their new teller assist machine. I've used the machine before and never had a bad experience until this particular time. To start off, the representative claims she couldn't see the image of my check. How is that possible? She then proceeds to tell me "Unfortunately, we are unable to cash your check at this time." She tells me she is going to return my check, only to have the check get stuck in the machine. Mind you, this is on a Friday night! After going back and forth with the representative, being transferred to "managers" and getting hung up on more than once, I proceed to file a "claim" as they say.

I have been a loyal customer with Bank of America for 13 years since 2002. I was having difficulty activating my ATM card and called to get help. I spent a total of 6 hours on the phone with customer service and nothing of what was promised was done. In addition they deactivated my card after specifically being told not to do it. If that is not incompetence I don't know what is. Instead of telling me what they could do they kept telling me what they cannot and will not do. They offered no compensation for the aggravation and the problem that they caused. Ordering a new ATM card should take no longer than 15 minutes. I am taking my business somewhere else.

Trying to get a dispute cleared up after Bank of America is taking over 2 1/2 months doing so and spent over half an hour navigating the phone maze, punching in my account number no less than FIVE times. Transfer after transfer after transfer. I then decide to go online and try that route. Of course after 20 minutes no one is able to help me and they send me back to the phone maze. There I get put on hold and disconnected. I have had this card for TWENTY SIX YEARS and never had an issue until now. I quit. I completely give up.

So I went to the Bank of America on Coors to have two letters notarized. One was from my mom and that went kinda good and one was from my husband. I didn't get that one 'cause first the letter was in Spanish and second 'cause apparently you have to be legal here or have NM ID's to get something notarized. That's bull 'cause he's done this before and the most odd thing is that this lady is Mexican and she's racist. In my part I'm very angry how we were treated so I'm closing my account and never coming back. Worst customer service I've ever had. Her name is ROSA.

I had a bad flood in my home, with major damage. Insurance didn't cover everything, so I went to Bank of America for a home equity loan. I've been a customer for 35 years, with a perfect payment record. They hold my mortgage. They turned me down flat because they were insisting that I borrow more than double the amount I needed, and then said I couldn't qualify for that amount because my equity/debt ratio was off by less than 1%. Later, when I went to deposit the insurance check, the bank refused it, saying I had to send it to their corporate offices along with over 100 pages of paperwork. I did that, and they lost it! They say that if it is found, it will still be several weeks before I could receive payment, and that would be in the form of a check made co-payable to me and to a contractor.

I question how BoA processes their credits (deposits) and debits (charges) in a timely fashion. I have found that money is moving in different directions. They process to their advantage to create overdraft fees. Very unfair situation as when you question them they start up selling products for more fees. "If you would have paid $10.00 to cover your checking with your savings, you have only incurred a $10.00 fee to transfer money to cover your overdraft." So $20.00 dollars instead of $35.00. Gee, thanks for the savings.

Bank of America has the worst customer service in America. No surprise here. Here's more evidence: **. And yes, even when they have ALL your money and you make payments on time, they are horrible.

I walked into Bank of America at Old National Highway in College Park to open an account for my children. I have spent 2 and half hours without being attended to. Only one customer support officer was available for everyone. She was moving at slow speed. It is very poor indeed! I am still waiting as I am writing this complaint.

On August 5th I checked my account several times during the business day waiting for a specific transaction to post. It did not post. I checked at Midnight, which should end that business day and still the check had not posted, I checked my account after 1:00 am on what is now Aug.6, 2015. No transactions posted. I checked at 4:00 am again, still not posted. Exhausted now I fell asleep.

I received an email from the bank alerting me that my account was compromised. I followed the bank's procedures; called the bank, verified my identity, go over the transactions, started a claim, and called several times (about 6 times) and went to the bank. The state of the art resources they used - by that I mean their rude, incompetent staff - have been unable to assist me the way they should have - "Oh, our customers are not responsible for fraudulently transactions and it is guarantee that the bank will reimburse your money between 24-48 hours." This happened on Sunday, it's Thursday and the transactions have posted to my account. What a hassle, really what a hassle!! They lost a customer and I will definitely not recommend this bank to anyone. Dealing with this bank is a HASSLE!!! HASSLE!!!

Called Bank of America to see if I could receive better APR ratings. This was a new account and I used the card once for a cash advance. A 24.95% interest rate applied and a fee of 5% of the amount borrowed was also applied. Talked to a supervisor to see about better rates to match my credit union. Woman went on and on as to just how much they offer their customers with awards while using their card. My credit union charges a "flat" 6.90 APR on all transactions and she said they couldn't match that at all. Needless to say, I am canceling Bank of America's account. A nickel-and-dime-charging bank. Never again.

My account was in a positive status on evening of Aug 2. I checked my account on Aug 3 and noticed I was charged 35.00 because my account fell negative by 3.87. In the past if my account falls into a negative state, I have till the end of day to rectify it. They did not give me this option and try to explain why I was being charged a fee. My debit account shows instant charges being deducted from my account at the time of charge. I used to brag about being with this company but, I am closing my account and looking for new business.

Several weeks ago I received a call from BOA stating they were issuing me out a new card, because my old one was show fraudulent activity. In the process of getting that new card I have reoccurring charges that go thru the first card, but because it's closed by the bank they put a stop payment on that reoccurring amount. After the 3rd attempt from this place "Gold's Gym" a customer service representative from the Gold's Gym tell me they call the bank and that BOA gives them my new card number. Keep in mind, this is all being done without me knowing. The bank gives out my personal card or account # before I even get the card. Is that right?? I need help, how can I trust this bank knowing they give out my personal info. It shouldn't matter if I have a reoccurring charge agreement with the merchant. It should be up to me to give that personal info out.

Bank of America changed their online banking system and wiped out my automatic bill pay information. Since then they have charged me late fees, insulted me and reduced my credit limit due to "late payments." I had to call several times to resolve and the people were RUDE. I had my auto bill pay set up for YEARS but they erased it and it's my fault for being late? Then they had to verify the SAME checking account I had used for years which caused a whole load of other issues. WORST bank EVER. Closing my account. Will never bank with them again! EVER!

My paycheck is direct deposited. An issue with the payroll company occurred. PAYROLL did not go in as anticipated. BOA charged $35 on $8. All is not cleared up yet. Due to initial incident, they are now charging my acct $230 on a $60 overdraft. What made me angry is the several attempts to talk to them. On one occasion I was told they were short handed because no one wanted to work and preferred welfare instead. That same meeting, the branch manager reversed several hundred dollars in fees for a "preferred" customer and Told her they always took care of their Hanover people. I work hard for my money. Tired of BOA's bs. I still fighting these outrageous fees.

Applied for a loan modification on the house. They said the balance would not change only the interest rate. At the end of it. They sold the loan and had added over 70000 to the balance. When it started the loan balance was like 234000. Then when after the modification the loan amount was over 300000.

I was charged $1.50 interest for June's bill; that I am still waiting on, and yes I asked for a copy. This morning I sent $2.00 cash to pay the interest that I do not think is fair. The lady on the phone was rude. No I do not remember her name. Account number **. Can you please send my June bill; along with a statement showing I paid the $2.00.

Deposited a check. Tried to withdraw money, said restriction. The bank told not lift the restriction. I had to call the number and wait a ridiculously long time for them to answer. By the way I just opened my account! Still waiting on phone.

Before taking my long vacation I decided to pay my rent. I presented my check to the property owners with instructions they cash it when it was due. Instead, they cashed it way before the date on the check. After realizing this I called Bank of America to straighten things out. My call was received by a very firm agent who informed me that the checks are always cashed when presented, the date didn't matter much and the law allows banks to do so. Around the same time I had scheduled a credit card payment that made me incur an overdraft fee $35 following which my credit card payment was rejected and returned and the $35 charge replaced with a payment declining charge of $35.

I received a letter from BOA, stating that my account showed a fraud activity and a new debit card is on the way. I have gotten this before due to fraud at Target. I received a new debit card and I was so angry. IT CONTAINS RFID chip, they did NOT mention anything about RFID chip. So I ran to shredder machine and shredded the new debit card.

On the 7/30/15 I opened up an new account with Bank of America. I deposited a certified check and my mistake was I didn't look on the receipt to see that they placed a hold for a week for the most amount of money (not a very big check). Today on 7/31/15 I called customer service, and after waiting on the phone 25 min to talk to somebody there, I finally talked to a supervisor who told me because my account is brand new he is not gonna release the hold on my check and the funds will be available on next Thursday at 9:00 am. And he hang up on me. I haven't seen a worst customer service in my entire life.

BE WARNED - Bank of America has a new system to make money, if a VISA customer isn't paying close attention. In March, there was fraudulent activity on my VISA card (no fault of mine... probably related to the Home Depot cyber break in). The fraudulent charges were promptly reversed. NOW, any time I return merchandise to any Home Depot and get a credit to my VISA card, Bank of America later reverses it, claiming that they assumed the merchant is giving me a credit for the March fraud event.

I have never dealt with such rude customer service reps especially at the Corporate Customer relations level. They treat customers like we are morons and are extremely disrespectful. I would never recommend Bank of America to anyone.

I had the great misfortune of dealing with BOA for an auto loan beginning in 2012. Setting up my direct withdrawal was a complete disaster. It took 5 months, 5 void checks and 2 visits to branch offices before it was set up correctly. It was set up for withdrawal on the 25th of each month. One particular month it was drafted on the 24th. I called and they explained if the 25th was a Saturday or holiday it may be drafted 24 hours early sooo I changed auto draft to the 26th to ensure no future possible overdrafts to my account. Most recently I refinanced that loan through my credit union. I had called and received my current payout amount from BOA.

My father passed away in May 2014 and I am informal probate, pro-se. Prior to his death, there were large movements of money in his account held joint with his second wife, not my mother. I am now successor personal representative to my father's estate. In April, I sent the required paperwork, copy of the court order, death certificate, and all information they requested to the contact B of A gave me, to get access to my father's account statements. I got no reply from B of A. Finally in July, I called and was told that the account had been placed in someone else's name and that I would not be given access. I was told to get a legal representative if I wanted access. I will pursue getting a court order when I return so that I may get the information. I have never banked with this company and never will. But be aware that they do not respect family members, even if you are personal representative.

Tried calling our local branch for days and never get a live person or a callback. Call the National number and after holding for over 20 minutes, I get a rude person who only wants their questions answered. Out of frustration I refused to answer their questions and told them that, I am the one calling with a question, and needing an address and fax number so a vendor can get a credit reference on our account. They continue speaking over you and all the time not answering your question. The worst banking experience! Why do people continue to use them when they do not provide quality customer care?

Bank of America has a new way to handle their home insurance check cashing policy. As of July 3rd 2015 you need to sign the check and MAIL it to California to be stamped and then they mail it back to you (big chance of it being lost or stolen) and then if you get it back you can deposit it into an account but if it is over $10,000 they put an additional hold on it. So it will be at least 10 to 12 days before the money is available to make repairs. In our case the sewer pipe backed up into our basement and it needs to be replaced out in the street. So we have to wait all this time and hope we get the check back until we can get repairs done and the cleanup done. Sounds ridiculous to me in this day and age of technology. BOA has imaging machines for checks that are immediately available. So why do insurance checks not follow the same guidelines? I am beyond mad. They shouldn't have a right to do this.

BOA stated a soft inquiry would be pulled for increase credit card line but a hard inquiry was pulled instead. They lied to a long time customer. On July 16, I request for a credit line increase on my existing credit card and specifically asked if a hard inquiry would be pulled from the credit bureau. I was told by the representative not to worry because only a soft inquiry would be pulled. I specifically asked this question because if a hard inquiry was required then I didn't want to get the increase. I had a notification on July 27 that a hard inquiry was pulled by BOA.

My checking account was overdrawn by $4.93 unbeknownst to me since my son used my card without telling me and the alerts from BOA went to a spam account at gmail for some odd reason. I was charged $70 (two $35 overdraft fees) when the overdraft was not fixed in five days. I complained and the bank refused to waive any of the fees even though the overdraft was fixed within one week. I immediately closed my savings and checking account.

My mother died. I'm trying to close her account. They won't close the account unless I present probate papers or I attest her estate was less than $100,000. There is no probate. Her estate is handled through a trust. Her house was more than $100,000. How do I get around this? 3 BofA branches in two states (CA and TX) have been no help. This is silly. Trusts are very common now, and darn near anyone who owns a house has an estate over $100,000. It isn't a lot of money, it's the principle of the matter. Mom had accounts at 6 other financial institutions, and the trust received the money from them within 7 days. It's been 9 months and I still can't get BofA to issue a check and close the account. I need help.

I closed an account on July 1st only to find out it was never closed. So when I made my car payment I figured it would come out of my new account. You can imagine how frustrating it is to find out you are negative several hundreds of dollars in an account that should have been closed. Then the $35 overdraft fees (yes more than one) came. So when I call to talk to them they tell me the fees stand and that it was my fault cause I had the option to use that account and chose to do so.

Extremely disappointed to find out the high expense ratio I am paying to participate in the managed/balanced BlackRock mutual funds program through Merrill Edge. I feel let down by Bank of America that these costs were not clearly explained at the time of opening account! Will be pulling out and going to an index fund account with another institution.

I have been a Bank of America customer for years but have been turned off by their use of fees. They charge $35 overdraft fee then extended overdraft fee on the same transaction. I get paid once a month and could not pay in time to avoid the second fee. I was charged recently for withdrawing from my savings according to them past the limit. I had enough money in checking to cover an auto debit for $18 but they did $25 auto transfer to my savings which overdrafted my account. I could not transfer it back without incurring another fee. So as you guessed, they charged $35 and refused to close the account or refund overdraft so could avoid the fee. I offered to pay bank for amount they paid vendor but manager said no. She acted like she didn't care when I said I no longer wanted to be a customer. She would rather lose my business than refund the fee.

Their service is absolutely atrocious. Do not bank with them. They've done nothing but steal my money and put my card on hold numerous times.

My account had overdrafted 24 cents around 11-11:30 last night, and I hadn't realized until early this morning. I called and asked them why my account had been charged with a fee even though I had money in there. The money I had in the account was taken out of the fee. Why was I charged a fee in the first place with money in the account? I called customer service, who was rude and did not help me in any way. Good job BOA!!!

BOA took money from my savings account because I withdrawal many times. I’ve had BOA for about 7 yrs and never has this happened. They charged me 75$ in fees which is ridiculous. They refused to reimburse my money and were happy to close my account.

I got my bank statement and notice my escrow account was in the negative. When I contacted Bank of America they told me they could not see where the negative was coming from, but they knew my escrow was short. I called back again and told them it has something to do with my mortgage insurance being paid twice. The rep told me that I had to call the insurance company and have them to do the research on the account. The guy on the phone told me that I would need to contact the insurance company and have them show where they got the money. I called the insurance company and they told me that I needed to get the cancel checks.

In 1982 I opened a IRA account with Benj. Franklin savings and loan. Bank of America took control of Benj. Franklin in the early 90's during the savings and loan scandal. Now BofA cannot find my account information. In 1933 Roosevelt signed into Congress FDIC to protect the depositors from the faults of investors, bankers and other financial companies.

On this Saturday I tried to use my debit card to pay for my lunch and was told it was declined - thank God I had some cash to pay for my bill. Turns out someone from BOA decided to cancel my card when I called in on Thursday to just add an affinity logo to my card. I was told that my card number would stay the same, just the expiration date would change and that I would be able to use the card I had in my possession until the new one comes in. Well after 2 hours on the phone with 4 different agents I am left stranded with no access to my funds until when the branch open on Monday.

I waited on the phone for 45 minutes and still no customer support. You guys suck. I don't know why I am banking with you. Maybe I will be better served by Chase Bank.

I closed my account with Bank of America last February, after 25 years holding an account. I never got a "sorry to lose you" or an apology for their constant inability to keep my online bank account safe from hackers. Today July 17th I got another e-mail saying that someone want to authorize access to my online account and account that should have been close. After waiting for 20 minutes on the phone a lady wanted me to be transferred over - I told her no way. I think find out the bank did not close my account properly and they still had all of contact details on file. I then asked to remove all of this. Another 20 minutes to do this. My time is as valuable as theirs except they are getting paid to be there. Please if you have an account and you close make sure they remove all contact information for you as well. I also I made sure I was not liable for anything done on this account.

I have a joint acct with my husband in BOA. And also, I personally have a checking acct! This morning, I personally went to the Branch at Springfield Mall to request a cashier check for my property settlement in the title company. Before I went to BOA, I had already went to TD bank and got a $60K cashier check with no any problem. Done it in 5 mins. Love TD! In BOA, I present my Driver License, my SSN, the amount that I need! At first, I asked: if you charge cashier check? Answer: "oh, no, you are a prefer customer, no charge on you!" sounds great! However, then after 1 mins, change her mind: "oh, sorry, we need to charge 10 dollar, because you do not have an account with checking with interest! So even you are a prefer customer, we still need to charge you!" Okay! I and my husband use BOA more than 10 years, and both have our salary directly deposit to the account for more than 5 years.

On July 16, 2015, at closing time, I cashed a check in the amount of five thousand dollars at the St. Paul Street location in Baltimore, MD. I immediately proceeded to a Wells Fargo ATM machine, University of Baltimore location, to deposit the cash I received from BOA. Said ATM accepted $4,850 dollars but did not accept three, fifty dollar bills. Knowing that the BOA branch where the check was cashed and money received was now closed, I proceeded home to call a toll free number for BOA. I was told to return to beach the following day. I called first thing this morning and was told by the branch manager there was nothing BOA could do for me, that once I left the branch things were out of their hands. Was I suppose to have a machine to detect counterfeit bills? The manager went on and on about the processes in place to detect counterfeit bills. Well, either the process is not foolproof or the teller is a criminal.

Every month Bank of America took money from my account saying I don't have enough deposit. I am a single parent struggling to make ends meet and every month Bank of America takes $12.00 from my paycheck because it's not the amount they want it to be. It's called stealing. I do hope the government do something about that.

I went into a local Bank of America to make two deposits. One for a friend. The other for myself. I filled out my friend's deposit information and made the transaction. No problem. Went to make my own, but I had thought it could be done solely with my debit card. "No", she says. I need a deposit slip too, but she can get my number for me. I fill it all out, swipe my card, and the teller writes the account number down on the deposit slip I filled out with my name and address. I looked at the deposit slips and see that she deposited my money into my friend's account. I'm not panicking. After all, it's teller error.

I opened a business account with BOA in 2008 & they decided to close my account with 35k in it because I was given a bad check. Instead of punishing the client who gave me a bad check, they froze my account for 2 MONTHS! And kept my 35k hostage for those 2 months! They closed my account and released the funds. I ended up going to CHASE & I absolutely love them.

B of A says it has up to 72 hours after the close of the banking cycle to issue a statement, so they say midnight tonight. I use and do online statements to save paper. After a phone call, plus 3 chats, no one can do anything to get my banking statement posted, so at midnight tonight here I will be, a fool, having paid them thousands of dollars over 40 years; the point of all their money is to get information to us efficiently, but they cannot do this; what are they doing, using our money and then placing it back into the account in those 72 hours?

Activity log disappeared when I cancelled a transfer & credit owed was never received. I spoke to 5 people & of course they are telling me that they don't owe me. This is the second time it happened. The first time it was $40 & this time it was $30.

I switched from Chase to Bank of America four years ago solely because my University did not have a Chase in close proximity and I deeply regret it. I would have saved more money paying withdrawal fees from Chase. Bank of America's customer service is unprofessional. I understand they may work in a fast paced and stressful environment but that should not be reflected when speaking to customers. Bank of America has robbed hundreds of dollars from me in the past four years and most recently I was overdrafted for a few cents and charged TWO overdraft fees. I spoke to management and 3 other representatives in regards to this and they were rude and unhelpful.

First of all, my complaint is not the online service. But I have no other title more appropriate that indicate in the mail. My first language is not English. So I apologize for my English handwriting. I would like to say that today I felt outraged when I was served by the customer service. Since I opened my bank account I have not stopped to have drawbacks. I come from Cuba, I'm Hispanic. I received about 4 cards in less than two years to verify my status in the United States. All information that required me on the bank I have sent. And yet today, I received another letter in which they ask for more information. When I call to customer service, I waited 30 minutes on hold and the call finally fell.

I was buying a gift for a customer at Nordstrom. My card was declined 3x on my small business account. Although my branch people are fine now after a reorg of the former manager a couple of years ago, the phone lines any time you call about banking or personal credit. (Note I do not have a business credit card with BOFA, only atm to access my own funds as required since to get a free economy checking account you must use your debit card monthly (as a credit card not withdraw cash but shop! With $250 per statement. They want you to remove money and spend it. Maybe it helps their bottom line reporting, it makes no sense to me!)

I had movers coming from across the country to bring me my things as I recently relocated to TX. The movers needed to be paid in cash or money order only (they were coming on a Sunday, BOA closes at 1 on Saturday). I called the debit card department to find out what my daily limit was and found it would be fine if I withdrew the amount I needed over 2 days. On the first day, my account was instantaneously put on alert fraud so I called the customer service number and they lifted the alert after validating my identity over the phone. I explained to the lady on the phone the movers situation and she said "no worries! As long as you wait until tomorrow to withdraw the rest of what you need you will be fine". So in the morning I went to an ATM to get the rest of my move money.

After a death, I went to the bank and provided a death certificate. I asked if I needed to set up an estate account. I was told "no". Prior to making deposits, I contacted premier Customer Service to double check. They concurred. When I tried to deposit the checks made to the estate, they said I needed an estate account. The asked for a surrogate certificate. I put it in the hand of an officer. I didn't hear back, so I tried to call the Somerville office. Over the course of two weeks, including two days when I made 8 calls, they did not pick up the phone.

On January 2015 I had my mailbox vandalized. Several Bank of America transfer balance checks were stolen. They made the checks cash with a signature that is not mine. I called Bank of America and let them know about the fraudulent charges. They sent me a form to sign and fax back which I sent back on time. On February 2015 the charges were still there on my balance so I called BofA and after 6 or 7 people I finally spoke with somebody on the fraud department and she told me that the amount was going to be removed from my account. March 2015 I checked my balance and the balance was still there.

I am soliciting your help in reversing an illegal fee charged to my account with Bank of America on June 06, 2015. My account had a balance of $226.27 on June 06, 2015 when a check written for $200 was posted to my account. I spoke to a representative who advised me that there were insufficient funds to cover this check. This is very misleading because my account showed a positive balance of $26.27 after this check was posted on June 06, 2015. My account only went into the negative after the overdraft fee of $35 posted to the account June 07, 2015 creating a negative balance of ($8.73). This fee created negative balances for all purchases posted on June 07, 2015.

For example, a couple days after one IRA matured and we wanted to move the money to a better bank, the BOA rep confidently told my husband he had to list it as "Premature withdrawal" in order to give us a cashier's check. So, he was trying to make it inconvenient so that my busy husband would just let it renew and stay at BOA. We wanted to get it out of BOA and the rep said well it will be listed as a Premature withdrawal and we'll just have to send new paperwork to the IRS proving the cashier's check was deposited into another IRA. With my IRA's they made mistakes too. For example, 3 attempts to change my address since we moved several years ago and they never updated the address. So I never got my IRA renewal notices, causing the IRAs to automatically renew. I wish I had decided sooner that their mistakes and possibly deceitful behavior was not worth the fact their branches were convenient.

I received two notices in the mail that money had been credited to my credit card (which has been closed for years) and that I could access it through my BofA debit account (also closed)- it stated if I had any questions to call the number on the back if the card. Silliness. I continued to play phone tag with representatives responding to this complaint.

I recently paid off my credit card or what I thought was my balance. Called after getting an email with a balance of $100. They tell me that that balance was sent out 6/6, paid off 6/20, and between that time it accrued interest. My whole thought is if you sent a balance and someone pays it off, shouldn't it be paid in full? Not to them. They actually told me that the interest can be charged up to two months after it's paid off!!! I'm done with BOA!!! I will fight this and would never recommend this company.

Do not choose Bank of America for your small business services. They are crooks. There is no other way to describe them. I am constantly being charged hidden fees. And just today I realized they took 70$ of my hard earned money without so much as itemizing it. Instead they deposited 30$ of an 100$ transaction. Where did that 70$ go? Not only did they not clearly mark that they were deducting 70$ from my account but then they can not explain to me why they did so. They gave me some BS answer that made ZERO sense for my account and transferred me to a department that wasn't even operating. 70$ will not make or break my business but it's the principle of the matter. They dip your hands in your money and grab. Good luck balancing your income processed through your credit card device with in your account because it will never be correct.

I've had a BofA checking account for over 20 years. Last month I was hit with a monthly charge. Long story short BofA tells me my account does not meet the "requirements" for free checking. BofA has change the way they are treating my account. I've not changed the way I use the account or the money I put through it. BofA's position is that I should feel lucky I was not charged the fee before now. Somebody decided that my business was no longer worth it. And they are not even being honest that they've changed the way they are treating my account.

I was told my account required a $250 deposit a month or $1500 balance. So I did a direct deposit $125 every 2 weeks and since 2 did not come in the direct billing cycle. Too Bad. What a horrible horrible bank. Anyone go to Wells Fargo or USAA or Desert Schools - they appreciate you as a customer.

On June 15 I deposited $4000 and 3000 and on June 16 I deposited $10,000 total of 17k cash into another bank of america customer's account to purchase a vehicle for business. Being that at the time the teller was having computer issues and wasn't able to cut a bank check. She then told me if I transfer the funds from my account electronically to the other account it would be protected from fraud. The other account holder turned out to be fraudulent. I then tried to reverse my transactions but was unable to being that it was cash deposits.

In my opinion if you have a home loan with Bank of America you should refinance with whomever you can as fast as possible. They messed up my paperwork for over a year trying to refinance under the making home affordable act. The underwriters were unable to secure the loan in the 90 day period allowed several times. They then foreclosed on me and sold the house to themselves in auction. They then sold the mortgage to the house they auctioned to themselves to Carrington Mortgage so somehow I owe a mortgage on a home I can't live in and belongs to Bank of America. If we had not started the refinancing we would be still living there today because they did not apply any of the payments made during the refinancing process to the mortgage. So effectively we were 21 months behind even though we didn't miss a single payment.

Inefficient, time consuming customer service. They waste a lot of my time.

The downtown Bank of America branch at 121 SW Morrison in Portland, Oregon only has one bank teller working at all times. Even on Fridays. There are up to six other employees working, but none of them are bank tellers. So the wait time is extremely long!! I had to go to this branch to make deposits for the store where I worked. I finally got permission from my employer to switch to a different bank company. Until I got that permission, I had to bring a book to pass the time standing in line!

Went to Bank of America to get a year statement. After waiting Like 30 mins in line the teller tells me he can't do it as he can't go back a year - directs me to a book to sign it and wait for personal banker. Here we go again - sit there for another 45 mins. Guess what? The personal banker say he can't do it the manager will do it. Total 2 hours to get a statement.. Really Pathetic service Bank of America Randallstown Baltimore Maryland Liberty branch.. Felt like a third world country bank.

I don't trust this bank. If your account gets defrauded, you're screwed!!! I've been working with their fraud department for over 5 months. Last I dealt with an angry lady at a fraud department... They're making me pay $1600 for THEIR error!!! Yet they claim that "they're not sure about all this." Long story short, not a reliable bank to invest with!

I discovered my debit card had been inactivated when my card was declined while attempting to check out at the grocery store. I called the customer service number and verified my identity and asked them to please reactivate my card. The man on the phone said, "Please wait, we need to go through your transactions." I told him I had to go so I could check out (used my credit card instead..).

We're currently trying to refinance a loan that we already hold with Bank of America and, so far, it's taken almost two months and they've continued to fumble paperwork and drag out the process. I've never dealt with such inept people before. They continually add more paperwork that we need to fill out or get filled out by employers. We've already signed over 50 pages of documents and paid almost $500 for a home appraisal and it seems like we're never going to get the refinance. Very frustrating experience.

BOA stated my mortgage was sold to PennyMac, that I had 12 day notice. I'm not late on my mortgage. I'm on 8th cancer. PENNYMAC has bad ratings. BOA took my payment one time and paid someone else's mortgage payment then acted like they did me a favor with no late fees.

I was a customer of BofA since I open my first checking account back in 1996. Since then it was known that Bank of America don't care much about private accounts since it was dealing with huge corporate accounts. Still, I really enjoyed this bank mostly because of online banking. I used BofA online software since 1997. I got all my cars and my mortgage through this bank. It was always small problems during those 25 years but they were all resolved with 1 call.

I filed for a modification for a year!!! I sent in all information numerous times and they granted me a modification for four months! I had to file bankruptcy so I could keep my house. I feel as though I was lied to lead on and this is not fair!!!

I had a check payable to me drawn on Bank of America, but I was refused because I do not have an account with them. The teller was rude, disrespectful and has the worst attitude I have ever experienced with a bank. Just because someone does not have an account with them does not make us unworthy of their service or insignificant as a human being.

I was charge a late fee but paid it. And when I was charged again I looked into it. They made a mistake. It charged before I even made a transaction. I recommend Wells Fargo Bank. They treat you well and help in all the questions you may have. I will never bank at Bank of America.

I logged in this evening to see my account type was changed and the fee schedule was silently updated. The Keep the Change accounts had no maintenance fees and as of the 23rd of June 2015 I was charged a maintenance fee. I was never notified of any upcoming changes, this is a violation of FDIC law. Due to another issue I was already in the process of migrating my business to another bank. I recently got married and we were not able to put my wife on my account because she was also a customer, Bank of America required the marriage certificate to do anything because apparently a government issued ID (driver's license) was not valid proof of her new name.

I believe Bank of America is hurting for money. I had them for 8 years now. All of a sudden I'm being charged fees left and right. When I ask to speak to a representative right away they are quick to say no refunds. I'm very disappointed in Bank of America.

I opened an account online, loved the way the "keep the change" program sounded. I received the debit card and everything I needed to start using the account, but couldn't activate the account. They had closed the account 3 days before I received the debit card. They won't tell my why, or even give me a hint. My credit is okay, I don't owe anyone or have a criminal background. The customer service was extremely rude saying "Bank of America doesn't have to give you reason for closing your account, like you don't have to give us reason for closing the account." Frustrating.

Okay, two days ago, I purchased an item online. The transaction was completed yesterday - I saw it had debited my checking account. Also, two days ago I paid a bill - that too was debited yesterday. All good, nothing was in the negative - they were completed transactions. Today, I receive a notification on my email stating that my account was insufficient. I login and look to see what it is. Apparently there was a charge from Nintendo (my son's DS game). I get it - I see what the charge is - but here's my issue - why not deem that my account does not have enough funds to pay this charge from Nintendo and be done? Why now charge me the 35 dollars in NSF fees, tell me that BOA paid the bill as a courtesy to me and now say that my account is insufficient to pay the online purchase made two days ago?

I have been a customer with Bank of America since I opened up my first checking account. I have never had a problem with it until the past year. I have had to stop my debit card probably 5 times within the past year because of unknown fraud. This is unreal. It is an inconvenience to be unable to use my card. I never carry cash on me because I always have my card. The fact that I have to constantly cancel my card to get a new one is very annoying. I understand if it happens once or twice, but this is a usual occurrence with me and it is very unprofessional on Bank of America's part.

After banking with Bank of America for several years, they decided to change the terms of my account without any notice and start charging me monthly $12 fees. After several attempts to learn why I was getting the monthly fees, an employee over the phone stated that the terms of my student based account expired after 5 years, automatically changing the requirements of the account where I must maintain a balance of $1500 or pay a fee. I was never told that the terms were changing nor was I ever notified that I was not meeting the new requirements they were going to impose. I changed my primary bank awhile back because of BofA's excessive ATM fees to learn that they found another way to get me. This is a predatory tactic by the bank that has no interest in the satisfaction to the consumer as long as it can charge a fee and make a quick buck.

I tried to cover an overdraft fee that was made THAT SAME DAY - did a Bank of America transfer to a Bank of America. It DID NOT SHOW UP that same day. Waited a couple of hours, finally called so we can cover the overdraft and avoid any fees. An agent told me that since it was a Saturday, that everything will process Monday and NO FEES will be charge! That Monday came and still nothing, so I waited just in case it may come in a later time.

I began depositing funds into my account in February that were disparate from my regular electronic deposits. Someone from one of the banks in DC commented on the amount of money in the account and kept hollering at me to "invest." I did not invest anything. The next day, my account was hacked into. I had to obtain a new debit card and change all of my credentials.

About 6 months ago I called in needing assistance adjusting some of my online settings (very basic). I used the "Preferred Platinum Rewards Team" phone number provided to me by the bank. The customer service agent did not have the knowledge to help me nor the basic customer service skills necessary for his position. He was very rude and hung up the phone on me. I immediately noticed I could not access my online bank account portal via web or mobile app. I called back in to B of A and a new customer service agent informed me that he had, for some unknown reason, closed my online account. The new agent re-opened my account but informed me that I'd have to go through and re-setup all my settings and preferences.

Last week, I called the cust. service phone number on the back of one of my Bank of America credit cards to request for my late fee to be waived because there was a death in my family realizing that I may have forgotten to make a pmt. on time. In actuality, I verified that there was a payment posted to my account but it may have been for a lesser amount than what was due. After speaking with a couple of customer service reps located in Philippines, who knew English words but did not speak any coherent English, the late fee was still not waived. I was told by the 1st rep that the bank waives one late fee per year (as is customary for most credit card issuers), but that my fee was not eligible to be waived. She agreed that it was my very first late fee since I had opened the card, but could not say why she could not waive it.

BOFA always have their way of charging people with overdraft fees. I tried to deposit money to avoid the overdraft but they always have a way of charging people. And when I called the answer always "we have no control over that ma'am, it's the system." In 2 days I got charged over $100, and in the past I got charged over $250... too much.

This is about Bank of America on S Staples St in Corpus Christi, Texas. We went to cash my wife's paycheck. We were 8th in line. They had ONE teller for the entire lobby, and 2-3 tellers at the drive through behind the counter - even when there were no cars. We waited over ONE HOUR. When we got to the window, we were told to step aside and wait AGAIN. I spoke with 2 totally disinterested managers through all of this. Both with a terrible attitude. We have been to this branch multiple times before, and it is always a forever wait and lousy attitudes all around. It has been like this for years.

Charge me 2 overdraft fee for 1 transaction. I call twice - first time they tell me to go to the back bank then tell to call again. Did that, wasted 2 hours, still did not refund me the money. This the worst pos bank in the world. No wonder everybody is going somewhere else. Ok BOA keep the 35 dollars. Just let you know next time I buy a house or car I going somewhere else and if mine family or friend for a good bank I tell any when it BOA I going to close my account and go the Chase - way better. The Nice job ripping off your customers And ps say hi to my lawyer.

I called Bank of America 7 times with an issue because someone stole my debit card. You would think this is a serious matter but when I was calling I was put on hold for 30 minutes every time and then someone would pick up and say "hello" and hang up. This is not what I expect form the people I bank with.

It should not be called Bank of America - it should be called "Bank of whatever state you opened the account in" because you can't connect accounts opened in more than one state. It has now been 4 weeks and many calls/visits to the bank and yet NO ONE can return a call? Very Frustrated!!!

I sent a message through secure message system logging on online account. No answer. This is not the first time I experienced this issue; I had sent a message before regarding to my loan case, again no response. Additionally, tellers are very rude. I had come to the 2nd line first through drive through. There was another customer being helped in the first line. He left and another person drove to the 1st line. The teller took care of him and I waited about an hour. Complained; I was told'' just leave''.

We'd received a check in the mail early Saturday morning. The check was made out to my girlfriend who does not have an account with Bank of America. My mother, whom we took with us, did have an active account. Also, the check was written from a well known business, Trident Technical College. We drove about 15 miles with little gas in the car to cash the check at the nearest "open till 1:00 on Saturday" branch office, as we were unable to connect with a representative of the branch location on the telephone, due to "high volume of calls."

I went to ATM to make a cash deposit and that option wasn't available at that time (happened many times before), next day I went to the bank and they charge $35 for insufficient funds. I tried to explain the situation, they told me to call the bank. I don't know why if any branch you go they can help you. So I call the bank, they could not do nothing. I wrote an email and they just said the machine was working perfect and the records didn't show my any transaction on my debit card... In my point of view they said I'm a liar, I didn't went anywhere to make a deposit and I'm trying to avoid the fees by creating a history. So angry with that customer service.

Bank of America rearranges your debits and deposits to incur unwarranted nsf fees. I had an app notify me that my account was about to be overdrawn. I immediately made a deposit to bring my account current. They changed the order of my debits and deposits to incur additional fees.

We have been long term BoA customers, perfect credit score, no late payments ever... Just open a new credit card. They gave us a really high interest rate (other banks gave us much better rate and all our other accounts with BoA have lower rate.) I called them and asked to lower it. I talked to 3 persons, spent an hour on the phone. And they told me they CAN'T do anything, because my credit card account is new. BoA can't do anything? The Bank that actually issued the card can't lower the rate? That is ridiculous!!! I am deeply frustrated with the Customer Service at Bank of America.

Bank of America has been charging my account $12.00 each month for months. They stated a new policy of direct deposit minimums not met. So, let me get this straight... My income has been reduced due to Medicaid cutting my work hours with underprivileged clients that need help, from people like me who are trying to make a difference. The same government fines Bank of America for taking a part in the economy's crash for unscrupulous lending practices which caused a chain reaction for millions of Americans who lost their jobs. Now they are going after those who are struggling, trying to get up and regain their financial footing, and they penalize us with charges we cannot afford, in order to pay for their sins. WOW!!!!! Does this sound wrong to you. It sure does to me! I will go else where with my money. I hope that everyone else reading this will think about what is really going on here and stop the madness.

I have noticed that Bank of America charges you $12 a month for using the bank, out of my checking and my savings account. I called and asked how I could avoid paying that fee and the lady told me to sign up for direct deposit. So that is exactly what I did. I am still getting charged $12 a month out of my checking and my savings account which is a total of $24 a month. I would not recommend this bank at all when you can go to other banks and not get charged. I will be canceling my account within the week if things do not change.

The worst customer service experience. $35 extra charge after 5 days of not knowing that the Netflix that should have been closed processed & now it's an extra $70 in fees. A reasonable fee would have gotten me off the phone and not waste my time, but this customer service of not helping the client really upset me. Never had an issue with my credit union. Do not recommend.

I surely don't understand why Bank of America has such a small group of worker in such a busy neighborhood such as Knickerbocker Ave in Brooklyn NY. They need to hire more workers VERY SOON. :( Been on line for 45 mins with just 4 people in front of myself. I surely not too happy of a customer.

Bank of America continues to engage in unethical practices by charging its customers unreasonable check fees. If you don't have money in your account, they will put the charge through anyway so they can collect the fees. Makes a lot of sense when you are only interested in lining your own pockets.

One teller and 37 people in line. 50 minutes later I was out the door. I ask for the manager and why she was not helping. She said she was busy. Really? The next day I went in and cancelled my business account. Today I find out they cancelled my personal debit card too.

Please please do yourself a favor and never ever use Bank of America... Besides just being a number they sold mine and my dad's account to another bank with a ONE WEEK NOTICE!! Yes, you read that right - ONE WEEK! I was furious!! I called to try and opt out and they told me NO I cannot. Needless to say I will never use them again and will be banking somewhere else. My family has a mortgage with them and other investments as well and will be moving that to another bank. We have 20 people in our family that have banked with them for over 25+ years which will be switching to a new bank as well. BOA is too big for their britches.

On 6/8/15, I went inside to make a daily deposit for my employer. There were close to 50 people in line with only 2 tellers. There were multiple managers walking around. Someone shouted in line, "This line is taking too long, who's tired of waiting?" People starting shouting that there's never enough tellers. Another man shouted that they need to hire more black tellers, and that got people all worked up too. The police were finally called. I left with my heart pounding and thought I was going to have to run for cover when I was in the bank. In today's world, I was afraid someone was going to pull out a gun or something. It's crazy. What is Bank of America going to do to make waiting times shorter and make sure their customers are safe?

Was told wrong information from the manager name ** in Kannapolis Nc on Spider Drive. He was very rude to me. He told me I was no longer able to go through the drive thru and that I can only do my banking with him only. He could not give me an explanation why I could not go to the drive thru and he could not give me an explanation of why I had to see him only. He also threatened to shut my account down, and was very rude with me and very unprofessional. I have been with Bank of America for 2 to 3 years. I have a business account and I was depositing checks into my business account with my husband's name on it. Never had a problem until I ran into this gentleman at this bank today. ** the bank manager, he was calling me Mrs Smith and I'm not Mrs Smith.

I've been with Bank of America 7 year now. They are the worst bank ever. They owe me 468.00. Won't pay me back dispute of two transactions. The first one was back in 2009. My mom had just passed away. I had 15.00 bucks in my acct. I had ordered some magazines that was 9.99 for 3 months. The magazine company said I had 30 days to cancel it. The next day I called to cancel my order. No problem. The actual magazine company said I owe 286.00 for one year subscription. I told them I just ordered it yesterday, I had 30 days to cancel so I called boa and they "OK. No money has been taken out, I'll leave a note in your acct make sure they don't take no money out."

I contacted a Loan officer ** from B of A when I decided to refinance my home. We talked and she took some information and asked me to send more information to her, so I did. After that she never replied to my emails or phone calls again. After a few weeks I decided to contact someone else. ** started to help me. I told him how ** never return my calls or emails. He took my information again, run my credit and went over some possibilities for the loan, he ask me to send him more information and I did. I was feeling very optimistic but once again ** never call or email me back despite my effort. I just don't understand why I never got any respond. Extremely disappointed in their customer service.

I notice some extra fees on my mortgage billing statements. Called Bank of America to verify what it was. They said these fees were "Inspections to verify whether I am still living at home." We have been living at the same home for well over 20 years and now Bank of America is charging me extra fees to "Verify whether I am still living at home." This is not right!

Two days ago I was sued by them for a house I don't own. You read that correctly. Somehow, their own attorney gave me a 50% stake in a property instead of just rights of survivorship. SO they were suing me for 50% of the value of a home I don't own. I did not know this. They started sending offers for $300 gift cards to get me to sign some random documents. When I would call and ask what they were, they told me they couldn't tell me because it wasn't my loan. Then they would tell me that if I didn't sign, they would "come after me." They did. They filed suit two days ago and I was served by our sheriff's department.

I deposited a check for $1300 through the ATM, it was endorsed to myself and my mother. We both signed the check. It cleared and 15 days later they withdrew the funds stating my money was not in the account! But the funds were taken from the bank that initiated the check! Now BOA says they don't know where the money is. One of the managers actually said it's "in limbo somewhere" really? I want my money. These people are crooks. Please don't bank with them or you will regret it!

I believe I've been defrauded by Bank of America workers. There were many transactions posted on my debit card and put my account to negative. When I called to resolve the issue (the person was acting funny on the phone like he wasn't taking it serious and I have the conversation recorded) after couple of months they rendered a decision not in my favor. When I asked how they came up with that figure they gave me the facts that one of them wasn't true. They said that I was logging in to my account during the fraud activity and therefore I knew that the unauthorized transactions were happening... And this is not true. I wasn't logging in to my account. The technicians can easily enter a thread into a log indicating that I "did login" therefore I can't prove them that the transactions aren't mine!

I have been banking with this bank of over 20 yrs. On Thursday, June 4, 2015 went to make a cash deposit, drive thru window closed. Went inside bank over 20 people in line and only two tellers. Went to another Bank of America about 8 miles away same thing drive thru window closed, long lines inside bank. Drove to another bank, waited in line because no carrier was in area to put deposit in, had to ring teller, waited about 6 minutes to receive carrier to put cash deposit in; I was told I would have to sign the back of deposit slip in order to make a cash deposit to my account.

Local BOA in Madison, Tennessee has discontinued drive-thru window service and has only one teller working. Took over 30 mins. to make a less than 5 mins. transaction with people line up to entrance door. When I asked about the problem, I was told that was going to be the norm for most Bank Of America banks due to corporate restructuring of branches. Seems they do not want to have to deal with people, so best thing I suggest is do what I am doing and people quit dealing with them and go to a bank that cares about you. They are most definitely not user-friendly.

I went to Bank of America of Watt Ave in Sacramento... My son gets social security and they issued him a card through Bank of America. This bank started this new process, if you do not have a Bank of America card you're put in another line and you have to wait while the members are helped... I waited for 30 mins and the man behind waited almost an hour to be helped. Social security is paying for this service for social security people and I don't think it's fair to make us wait an hour or more to be helped because we do not bank with Bank of America. 10 people came in after me and I was made to wait until they were all helped. I think it is very unfair, and not great customer service. I spoke with ** the center manager and she was rude and unhelpful. Basically she said "Well it's not changing and if you don't want to wait you can become a member, if not too bad." Thanks ** your helpful attitude really made me want to bank with your company. (sarcasm)

First of all I needed a money order for over $2000. I had to get three money orders, they charged me $5 a pop. And yes, I have a bank acct with them. Second of all I deposited me and my wife's tax return at their banks ATM. They would let it go into my acct because it had me and my wife's name on the check and only mine on the acct. So instead of notifying me they decide on their own to mail it which took a week to get back to me. Wtf!!!

Bank of America charged me $105 in overdraft fees and here is why. I linked my Bank of America's account to PayPal in order to transfer some funds I had available for selling a few items on eBay. What I did not know is that PayPal charges your bank account 1 cent three times in order to verify your account and redeposits that money back within 3 business days.

I am on vacation. Kept checking my bank account to see what had posted until 10pm. My balance was the same this morning I woke up & I had 2 overdraft fees of 35.00 each. I called customer service & the lady literally said it was my fault for not having enough money. I said, "I did have enough money", then she asked if I was financially struggling. I said, "No", then she brings her manager over. She is even ruder. Tells me I failed to check my account. Worst bank ever. I am so mad that they have people like this in their customer service. They should both get fired.

Bank of America located on Euclid in Anaheim is one of the worse banks ever. If it's not every month it is every other month that they have been charging me overdraft fees. This month of May 30th they charged me 24.00 plus 35.00 fee but because I couldn't get in there 5 days they charged me another 35.00 which added 106.00. I paid out. I never gave Bank of America permission to pay for anything and they should had rejected but instead they paid, turned around, and charged me sometimes 4 times over. The truth is they are robbing people out of their hard-earned money. And now they are charging a maintenance fee of 8.85 per month. They are ripping people off. After 4 years of banking with them I decided it was time to get rid of them so today I closed down my checking account. Do not bank with Bank of America.

One Friday morning (5/26/2015), I went to Bank of America, which is located 2899 E, 1st Ave, Denver, CO 80206. Upon entering to the building, I was greeted by a man. I explained to him my purpose of coming here was to transfer money to account. I don't have an account with them, but I would like to transfer money to friend that has Bank of America account. So he took me ATM machine. I specific asked him if I can get a live person. I pointed at front desk, if I can do it in the front desk. Yes, I asked him, "Is any way I can do it in the front desk?" He said, "No, everything is done here at this ATM machine." So he ignored my request and he started operating the machine.