Bank of America Reviews

I have been on and off with BOA for many years. I opened my first account in high school and used it until my junior year in college. That is when I started noticing all the BS BOA tries to pull on people. I originally closed my account in college because my account kept saying overdrawn even tho I wasn't the one who was overdrawing it. Whenever I asked BOA about it they would lie about a bunch of made up fees. This happened very very often. Fast forward 4 years later and I reopen an account with them because I was clearly having a lapse in judgment. It's the same BS 4 years later. This time I don't leave over a certain amount in my account and thankfully I don't.

I have a BofA credit card, and was late in my payments, yes I admit that I had no work and was unable to, so when I recently put some money into my bank account, to help cover some of the delinquent payments, the recovery dept on a Friday pm goes into my account and withdraws $2,100 all without tell me. Now while I understand that they CAN do that, the fact that they do it WITHOUT notice and without any advance warning merely cause me to needlessly overdraft the account as I was unaware of their transactions until AFTER it posts suddenly to my account.

I have an unpleasant experience every time I go to this branch, Lincoln Park, Mi. The branch is always short of employees and overwhelmed with frustrated customers and of course it takes forever to get a simple transaction done but the manager walks around like a headless chicken (acts like not seeing or hearing the frustration of the customers).

They always find a way to charge overdraft fees of $35, it's business for them. I always make sure I have at least $50 in my account to prevent overdraft and severally I would wake up to find out that past payments that shows cleared in their app didn't actually clear until days after and then they get me again. I called them and they tell me that their phone app is not as accurate as their computer app which is why processing payments don't show up on the phone app. How is that my fault?! Bank of America is fraudulent.

Was a BoA customer for 12 years. Had credit cards, checking account, brokerage account, Business account with them. They sent a compliance notice to verify citizenship status of my spouse and his work location. Given that this was not something we could update on the account profile and holds to the compliance line lasted 60+ minutes, my husband went into a branch and provided all the requested information and was assured that everything would be taken care of.

The customer service and the employees are great, very friendly and easy to deal with, any problem I had was taken care of. I was hacked and my money was available the same day, I will not bank anywhere else!!!

I been seeing "service fee" on my statement and for whatever reason, I started really looking into it. I went back as far as a year that I been charged 12. So I called and found out if you don't carry a certain balance or a direct deposit of AT LEAST 250, you get charged these fees. I understand that the bank has to look for ways to make their money but no one cared enough of me as a 12 year customer to make any awareness to me that I should deposit just 50 more dollars to avoid the fees.

I will never ever bank with Bank of America again. They are awful, they overcharge and put me at risk. I will never ever do business with them again if I can help it.

Bank of America or as some call it BOA is an awesome bank to work with as they truly watch out for their customers. I'm sure other banks do as well and I really can't compare them to others as I've had BOA for many years now. That alone should speak for itself. I highly recommend them for your banking needs.

Although Bank of America provides a wide range of financial programs, they are lacking in customer service. We live in a small farming community and in the last 12-18 months, they closed two branches which leaves only two branches serving their customers. The result is that there are long wait times to speak with a teller or representative and when you express concern with the lack of customer service, their response is that Bank of America is forcing their customers to use online banking and ATMs for all of their services. Sometimes the ATM or online banking services can't provide what you need.

I have always had good service with Bank of America and have used them for years. They are always very helpful and answer all my questions. They are conveniently located wherever I have lived. Calling me if they detect a wrong charge or something else.

First off, their fraud department sucks. I deposited a check and after a couple of days it being cleared by Bank of Leeches, I asked them to investigate because I am not sure about the validity and they confirmed it was 100% legit. After several days the check bounced and when I called them they said they didn't confirm it was valid. Gave me the runaround. I lost $1200 to the scammer then these leeches charge me $12 for getting scammed. Haha. Freaking blood-suckers!

I brought a check to be cashed and the bank tried to say I made the check. They found out it was real and cleared. Still wouldn't give me my money after 6 wks. I had to close my account to get my money. Never got an apology.

Been with them forever. No problems and if there was a problem I am confident they would handle it perfectly. Always easy to do business with and very consumer-conscious.

Bank of America has excellent banking features but its investment prowess is somewhat limited. Local managers have been helpful on a number of financially related issues though.

I've noticed that the BOA locations I've visited last no longer have their drive up teller windows open. When I questioned why, I was only told that the bank will no longer be using them. Big mistake!

They use to be a great bank. I loved the easy access to deposit at the ATM machine. Then they started letting companies I didn't even authorize to take money from my account. When I complained it was just a lot of excuses.

BofA has credited my account while working on a fraudulent charge. Reversed an overdraft when I or a company made a mistake. I am completely confident making online purchases and shopping out of area. Only complaint the Merced office, gets zero stars.

All of B of A customer service rep's are clearly professional while logically caring more for their customers (like being a psychologist). Many customers are stressed with possibly credit card problems, and they fully care & assist with other oncoming recommendations.

Our branch has terrible service. In general it is too hard to do business with them. We only keep an account for when we are away, mostly in a foreign country or place that doesn't have other banks. We use our US Bank account for all other purposes because they have better service and better and easier to use online.

Try your best not become a victim of identity fraud! It has almost been a month and I'm still recovering to fully recover my account. I was told on 16 Aug '17 that my name on the card was too long so they didn't ship the card. So, that day a new card was shipped. I picked it up today on 20 Aug '17 and then I tried to activate the card and it didn't work. I requested to speak to an associate and was informed that the card that I received was cancelled. Now, keep in mind, on 16 Aug, they told me that my card didn't ship because of my name was too long on the card. It's going on three weeks and I have yet to receive all the benefit of using my banking account.

The online app is great. It is very easy to check my account, pay my bill, check my statements etc. On the phone customer service is courteous, knowledgeable and quick to respond to my concerns.

There are no local offices. I've had trouble getting any cooperation from them in the past especially when it comes to withdrawing your money... Typical big city bank... Cold and impersonal. Stick to local banks and avoid these guys.

I've been at this bank for over five years. I've had great experiences and how to get the best banking experience. At any time when needed I've been offered support for anything that was needed. I always experience professional and polite personnel that's willing to assist either on the phone or in person.

Bank of America is a great bank. They are very supportive of their customers. There is easy access and they are able to support you in every customer service accommodations that I have needed over the past 10 years.

I really like this bank. They take security very seriously. The moment my card is used at any TYPE of store that I haven't been to before - my account is quickly frozen and sends a link to my app asking me to verify if I just tried using my card or not. Once I say "yes, it was me" the account is immediately unfrozen.

You have to make an appointment to talk with a banker. The banker tells you all these things that they can do for you to get you to invest and most of these perks change or are discontinued in less than 6 months. They tell you they will follow up with you on x, y, z, but it never happens. Ends up feeling pretty impersonal and there goes the trust!

I previously banked with Chase and switched to Bank of America some years back. I normally do all banking online including bill paying. Bank of America's website is very user-friendly and secure. I always go to a branch office whenever making a deposit. The associates are always courteous and very helpful. Bank of America is tops.

Overall, Bank of America is a good bank. The folks at different departments do not communicate well. EBanking is great. Secure. Tellers are mostly friendly. Very long lines most of the time.

Fraud detection is excellent and otherwise accurate at Bank of America. Tellers are also friendly on the rare occasion when I have entered the bank. But didn't like the credit card experience so I closed it.

One can take a check into BofA, written on a BofA check and they refuse to cash it unless you have an account there. Tellers are rude, non-negotiable with bad attitudes.

BofA's services are typical of the banking industry - very little to distinguish between the brick and mortar banks - as are its fees which are exorbitant for what they provide. BofA doesn't value loyalty. They jacked up my fees after nearly 20 years of patronage. We've closed all but one checking and one savings acct. and will close those also soon. We'll go with an online bank for better value and greater convenience.

Hi, first this is the first time in my life writing a review... well I really don't wanna do it but I found myself obligated to share it with anyone who had or wanna open an account with Bank of America. After many years with this bank I went to withdraw some cash & because I don't have my debit card I was asked to provide ID & SSN. Well I did, after that the teller started looking at me and calling others employees, few minutes later her manager approached me with anger and said to me you need to sit and wait for me... well I started getting nervous because she was talking to me like a suspect or a thief... when I refused to give up my turn she threaten me saying that she will call the police on me & get me out.

The 2 banks in my small town almost always have a lengthy waiting line, and in one there are often mgmt bankers sitting/chatting at leisure. Worse, when I tried to dispute an unfilled repair I paid over $200 for using my BofA/Visa card, the bank's dispute staff were clearly pro-biz. Would not reverse the charge even though I had provided exhaustive documentation timely. I am looking to pull all of my accounts, perhaps go with a credit union.

Bank of America repeatedly took money out of my account and never given a cause as to why. I lost several hundred dollars. The worst bank I have ever dealt with.

BOA is my bank. I would leave except since they are a national and I expect to move to another state within a year. So it will make the transition easier.

I've banked with Bank of America for over 15 years. Customer service is always impeccable, they are helpful and friendly, always easy to solve any problems or questions. Their fraud systems are non-intrusive and make you feel like they are looking out for your accounts.

I had an overdraft fee and called customer service and Amber listened to me. Got her supervisor to return the fee so I was now in the positive side. It was not my fault. A company took out a charge 3 times instead of once.

It is a poor bank to do business with. We lost our home with them in 2009 and they would not help in any way nor would they help with any ideas to help us save our home of 25 years.

I have found that the customer service is friendly, helpful and makes an effort to solve problems. The web interface is clear and useful. I also find the app very useful for making depositing, transfers and quick bill pay.

Customer requests for research older account information very poor. We like BOA primarily of their branch locations in both locations where we live (about 1500 miles apart).

I love that they keep me informed on my account as far as what I have, when I am below the amount set in my settings, what I need to do to protect myself from overdrafts, and a financial adviser to help me plan for future savings.

Moved from Wells Fargo to Bank of America 1/2017 because bill pay was tying up funds for over a week before payee received credit. BoA is better at 2 days. The main complaint is access to a real person. Online chat never available for account questions. E-mail answers so far appear that they do not read question, or wish to avoid e-responses. Poor customer service in this era of digital communication. Being disabled, an appointment at bank is not desired, but is obviously the direction the website pushes toward.

Generally customer service is adequate to good; sometimes there are long waits on the phone, branch is understaffed and they don't care -- all said I really like their online banking and that I can make an appointment online. I focus on the good things they have rather. It's more positive than not.

I have been banking with Bank of America for over 5 yrs. They offer free checking and go above and beyond to keep your money and transactions protected. I would not bank anywhere else.

Highly secured branches, the staff follows high strict codes and the only branches with safe deposit boxes. That I loved very much, also they still have four outside drive throughs and a lot of parking spaces. When entering the branches they always have someone to greet you at the door and they will escort you to the person that's going to assist in your banking services.

During my lunch hour I went out and used my debit card. It was only about $20.00 charge, by the time I got back to work, got a call from the bank telling me that someone had charged $150.00. They wanted to know if it was me, my reply was no. They took care of the problem right away.

I don't like this bank. You can look at your account and certain charges are there, then you look at it the next day and they have the charges coming in differently. They can't wait to charge you for being overdrawn, and rarely ever pay the check for you even though they know you have direct deposit coming soon. I’m changing to Aspiration bank!

Bank of America has grown too large to be a personal business for the small guy now. By nature, its interest is in large money in large business and institutions.

My husband was a victim of ID theft. BOA was one of the accounts that was set up in his name fraudulently. After months and months of talking to BOA, being on hold for up to an hour on most occasions and filling out the appropriate fraud paperwork, BOA still is harassing me about payment. I have police reports I have filed for ID theft and BOA STILL will not leave him alone! I called to ask for a fax # for the fraud dept so I could at least fax over proof of the police report which by the way is the wrong number! I called numerous times to get the fax # and still given the same wrong #!! So I spoke with the police dept and have obtained a lawyer to file harassment against BOA. We are sick and tired of still getting calls after numerous attempts to advise them to leave him alone and PROOF that he did not open the BOA accounts!!!

I was a customer of BofA since 2 years and they all of a sudden closed my account without any notice and they would not tell the reason nor they would return money present in account. Never go for BofA. Hopeless bank. Can anyone help in anyway in filing a case against BofA.

The fees charged by Bank of America for accessing my own money (limited ATM usage) is frustrating. Also the minimum balance fee on savings account is $5 a month. Just unnecessary and greedy. The middle-class struggle enough with no cost of living increase in pay for the past 20 years. The expenses go up but pay increase is minimal. So these fees just add to the difficulties in keeping up with inflation.

We have been with them a number of years and really have not run into any issues which could not be corrected once brought to their attention. They are now very much into good customer service.

Bank of America appreciate loyal customers. Great CD rates, excellent customer service and very security minded. In my view the best bank there is.

Security is very important to me and the bank. Staff is very good about explaining every detail of banking and savings deposits. Love the pictures on the banking cards. No other bank does this.

The interests on checking and savings account is just terrible compared to online banking. The minimum you have to have in your checking account in order not to incur any fee is just ridiculous. Bank of America used to have free checking account, but not anymore.

I have been with this bank for years. Never had any problems. They usually find problems before I do and are on phone letting me know. Picked up activity of someone purchasing items in Europe with my card.

As the executor/trustee I have been trying to close a trust account from my mother's estate for the past 5 months. The entire chain is so incredibly incompetent from the BOA branch manager in Palm Bay FL to the BOA Enterprise Estate Unit. I don't know how many branch visits, letters and phone calls this has taken over the past 5 months for the grand sum of $900 and it still has not been resolved.

Very poor service at the eaves location on in Crystal City the Bank of America. Sitting in the Drive-Thru for like 25 minutes before they turned on closed line sign. Manager came out to help me but should have told us the line was closed way before we set an alarm for 25 minutes. Very poor customer service.

Bank of America has closed offices in smaller towns and cut out Saturday hours in many locations. This causes hardships for older individuals who prefer to do banking "face to face" and are not tech savvy. The wait times in branches tend to be long at times with only one or two tellers.

Not very helpful, poor customer relations, bottom feeder bank. Looking out for share holders and bottom line not their customers' interests. Looking to refinance but due to been unemployed for two years, still yet still made my payments. They will not refinance until I have been employed for two years with my new employer.

I really like the speak to a teller feature at Bank of America. The tellers are nice and know what they are doing. Also I can cash my check even when the bank is closed.

How things have changed over the years. B of A's "customer centric" business plan is now distinctly unfriendly to the average consumer. Fees go up, services go down without regard for customer loyalty. My Mother was a customer for 70 years and even lent the bank overnight moneys in the form of bankers acceptances, but, the present era presented and they were charging double digit fees for her basic checking account even though her income deposits and bills were automatic. Shame. We have now banked with Wings Federal Credit Union for decades and love them. Great service, no fees, even notary and medallion stamp service.

In 2013, my son was attending college in West Virginia. He was 19 at the time and I had a joint account with him so I could monitor his spending. As I do every morning, I checked the accounts and found a negative balance of $888,888.000 pending. Wtf! I went through the transactions and saw someone deposited $1500 2 times in the account and then withdrew money out. They went to a Rite Aid and spent over $500 dollars. They also made other charges and tried to withdraw a ridiculous amount of money. I found out that they wrote fake money orders and deposited them. All these happened overnight in NYC. I live in PA. It started while my family was at dinner celebrating my daughter's birthday (my son was there). After dinner, he left for school. Well I called BOA immediately and told them what happened.

Fees and fine print, sort of like going to bed at night and being afraid of leaving your wallet out on the dresser. Seems to always be some new angle.

Sometimes it's just the little things that add up, like quickly returned phone calls and knowing my name when I walk in the door. I've been doing business with this franchise for 30 years, granted the name has changed a few times but the treatment of its customers is top notch. Would recommend this bank.

When there is a line and you see tellers walking around not helping out it seem like they do not care about your time. My time is important to me.

This bank is the average bank. Although it does beat US Bank by far. It's not much different than a lot of others out there. I will continue to do my banking here.

Luckily we live near a brick and mortar bank with employees who are willing to do their jobs well. Online does not "do it for me" as I am a senior and I prefer a human being to the computer.

When I call BoA I usually get great service with the first rep. At my local branch they are always very polite and helpful. I know they get bashed in the press, but I've been a member for a long long time. I am happy there.

Bank of America is convenient because they have so many locations. They do a good job, not great job. And I don't fully trust them because of past abuses by BoA and other big banks. That's why I also keep a credit union account.

They purposely stole our home, we were never late on 1 payment. We bought our house in 2001 putting $100,000 down to find out they have us buying our house in 2003 so there’s 2 years of payments missing. Have all documents of proof so I can back up what I’m saying. THIS IS A SHORT VERSION, THERE’S WAY MORE. WATCH THEM.

Bank of America has stopped all drive thru banking at all locations in Chicago. Idk what they are thinking. They have spent the money on building them but now make you go inside where there are fewer tellers.

I moved and my payment went behind only one month and they blocked my equity line after years of being on time. I was also bounced around from one agent to another and still did not get it straightened out. I have good credit and it did not make sense.

I love being able to bank online! I'm able to download all my transactions, use the tools to create a picture of what I'm spending and categorize it.

They try to rake you over the coals any way they can. They hold your money for three days before they credit your account. I am in the process of changing accounts.

Takes too much time for customer service to respond. A better solution would be for the bank to act promptly to stop payment when there is a problem. After a full investigation is completed it is then possible to make an evaluation.

Been using B of A for over 10 years. We loved that they have a relationship with Barclay's bank while we were in Europe so we could access our bank account without fees. The customer service we have received over the years has always been great.

I enjoy my bank. They are easy to approach with questions you may have and the staff is excellent. And if one branch does not offer what you need, they refer you to another branch. If tellers are busy they have someone that meets you in the lobby and begins to help you with the issues that you have.

BA has always been there for me no matter where I've traveled even when I have super problems with the changeovers in their new computer system which I totally abhor but then I'm working on it.

I like to have brick and mortar locations, but the customer service at the branches need improvement; short on staff; causes long waits and irate employees because of the vocal irate customers.

Bank of America is the best bank for me. I got my first bank account at Bank of America at age 19. I was in the Navy and they helped me to get direct deposit in a couple of days.

Sandra ** a manager from the Legal Department of Bank of America was the most disrespectful, rude and unprofessional individual I spoke to. I explained the nature of my situation trying to obtain a satisfaction of judgement for a debt I paid off with BOA and she showed no interest in trying to assist at all. I called in to check the status numerous times because if I didn't get this resolved I wouldn't be able to close on a home I was purchasing and had the possibility of also losing my deposit as well. I am a customer relations manager and know there are processes but I am also aware that speaking to a customer who has been polite and patient in the manner that she did was totally out of line. I will go on every social media outlet to make others aware.

I can't believe this just open this account, had a check for 100.00$. Deposit 40.00$ and they forgot to give back 60.00$. STUPID PEOPLE AT THE DRIVE THRU. I didn't realize until I got to the restaurant because I was there. Someone else did it for me and it was in a envelope so they would have not Known... Easy 100.00-40.00=60.00... A 7 year old knows this.

So I get a call that my account is 60 days late. I have not had a late payment in over 10 years... I take my credit very seriously. It's a total scam, they know we are too busy and can take advantage. I then paid the card and closed it. I no longer have any BofA accounts and very happy.

I have been a customer of Bank of America for many years. The customer service is great. Agents make every effort to resolve customer issues. Customer service is equally good in the branches and in phone inquiries. Very professional and well trained.

Pleasant staff both online and in person. They are also knowledgeable. Online banking and daily account emails are always helpful. There are several locations near too.

Have been a long time customer and appreciate the availability of locations and online banking. Also have credit cards with rewards. And am able to order foreign currency when needed.

My daughter lost her handbag, she got her new card in the mail, we went to branch to activate it, The womens would not help, she was rude. All we heard was, “I cannot do this, I cannot do that.” I find it hard to believe she is the first kid who lost a debit card. My daughter went back on her own the next day, the womens laughed at her. Bank of America Foothill ave, Arcadia CA, Worst customer service ever. When I told her she can just open a new account in another bank it may be easier, she did not care. I HATE B OF A.

When you go to the actual branch they always try to persuade you to do everything online or at an atm. They ALWAYS try to turn me away. Every single time I travel (even after I place travel alerts) my card doesn't work. The last three times I've gone out of the country my card never works. They block access to my funds even after I told them that I'd be traveling. This causes me to spend a lot of time on the phone with them while roaming. Currently, I'm waiting for a customer service representative. It's been 41 minutes and counting. I hate this bank. I'm 100% closing my accounts here.

I am very unhappy with this bank due to excessive fees charged to account. My savings account has been emptied over the last year. I will be changing my bank!

Bank of America is less and less customer "friendly". Almost every thing is done via ATM or a computer when I've taken the time to physically go to the bank. There are very few employees ready to help and when I've found one, they have to go find someone else because they don't know how to do what I've needed. I personally want a real person to me especially when I go to the bank. They also have too many "fees". I've banked with them for 50 years and am now going to PNC.

I really like Bank of America. My only complaint is my local branch doesn't have a drive thru. It's annoying whenever I have to go there, especially since I'm disabled. The nearest drive thru is not that close. Other than that they are great.

I love the online features. Offers instantaneous access to my money. Chat is available to answer my questions right away. I am disappointed in the actual bank buildings.

Forget about calling BOA. They just don't answer! I am a Preferred Account customer and have worked with BOA for many years. It is impossible to get through to them online or to get them to return a phone call. Worst customer service ever. I've been trying for two days to get through to customer service regarding a fee that I was charged and now I have to make an appointment for the following day--just to get a callback! And their local branches are even worst. Forget about getting "free" notary service--the notary is never there. I tried to set up an estate account for my mom during a time of just having lost my mom, and they are the worse. Who needs extra stress at a time like that? The paperwork is ridiculous and I had to make multiple trips back to the local branch to get anything done. My advice--find another bank.

On 8/3/2017 I deposited $600 into the machine at 38th & 7th Avenue to pay credit card bill. THE MACHINE TOOK ALL $600 and gave me no receipt but a slip saying they could not finish the transaction and did not credit my account NOR RETURN THE CASH. Walked over to the personnel working there, unhelpful. Claimed it was not their problem and said to call the 1800 #. That was days ago. No credit showing up, no call back, no return of my cash.

Beyond its predatory loan tactics, Bank of America couldn't care less about the individual customer. They simply care about their bottom line. I have three accounts with Bank of America and have been a customer of theirs for over ten years. A few months ago, I went into a branch to change my name on my accounts due to my recent marriage. I was told that they could change the name electronically but if I wanted my name changed on my two cards, I would have to pay 15 dollars for each new card. This is absurd. They replace cards ALL THE TIME because people are able to hack their accounts on a regular basis. But, apparently, it costs 15 dollars to send me a new card because I was married. Naturally, I stopped using those cards because the name doesn't match my driver's license.

We recently purchased a new vehicle with an auto loan from BOA. Within 3 weeks, we paid the loan off in full, or so we thought. We called their automated system and paid the payoff amount given to us by check. A few days later we get a statement showing we still owe money. I called and spoke to 3 different people, one being a supervisor and was told we didn't pay the interest, only the principal. The supervisor was a complete ass, and unable to explain why the payoff amount we were told didn't have the interest figured in. In the end, they made 108 bucks from the $38,000 loan, guess they were a little pissed about that. The payoff being wrong isn't what pissed me off, the terrible customer service and complete lack of intelligence is why I will never finance through BOA again.

VERY VERY DISSATISFIED!!! I used to bank with them years ago and cancelled my account due to the lack of customer service. Customer service at pretty much every location is very poor. Opened my account again since family member bank with them so easier for any transfers. Just cancelled my account again due to such a bad customer service experience, not only that but I guess I can't get paid because they can NEVER cash one of my checks, they tell me to deposit it it'd be available the morning after... Nope it’s on hold for 7 days. Any explanation for this?! No just "sorry." Like that'd pay all my bills. Very sad to know such a big corporation has such a bad customer service and never being able to comply with customer. Let's not leave behind the high amounts of fees they charge for overdrafts. $35 even if it’s for 1 cent.

I had the worst experience with BOA since they closed my Checking Account without my consent and they never sent me a letter in the mail at all about it being closed at all. Then I called BOA this afternoon to be kept on hold for a hour to which I was connected to a Customer Service Representative and I wasn't able to resolve my problem at all now. I don't recommend BOA to anyone in any 50 states now. I'm going to sue Bank of America now.

I place a claim ** and was declined by BofA. A new card was sent to Colombia and I never received. Maybe was stolen in the mail. Fraud was made using it and now I have to pay for this. When the bank asked me if I have the card with me I said "yes" because I had the one without chip. I called and clarify that the card that I have doesn't have any chip. Now, the investigator did not listen to this clarification and says that I had the card with me. I think that they ignore my request because I am a Latin America person and now I lost my money. I need to know if I can claim to another place because it is not right the way I was treated.

I went to Bank of America to cash check that was written to me. Branch teller said she can't cash it because they only cash checks if you have an account with BOA and that they only keep cash account holders, I question her and she called for a manager which said we hold our cash our customers and she was very rude and unprofessional. This is why I no longer have an account with BOA. Branch location San Angelo Texas on Sherwood way.

After being on the phone for 40 min to get a 35 dollar overdraft fee waived, I was told it couldn't be done. I asked to speak with a manager. After waiting another 20 minutes, I was DISCONNECTED!! I promptly went to my local branch, waited to speak with a teller, who told me she couldn't help me, but a manager that I had to wait to speak with could. That manager said that the fine could not be waived, but she would apply for a "reversal." Then she said it was declined. I told her I also wanted to file complaint against person who hung up on me. She said that she would look into it.

I have been a loyal customer for over 20 yrs. Up until recently I have been satisfied with my service. Lately the bank has been shuffling transactions to allow for overdrafts. When I check my mobile account daily it says one thing then the next day transactions have been moved around to create overdrafts. This is unfair and crooked. As soon as I can get my direct deposits changed, I am leaving BOA. I have had enough. I can no longer afford to be a customer.

So I go to the ATM at 1 in the afternoon in Marlow Heights Maryland on Silver Hill Road, put two checks in the teller assist and the power goes down and now my transaction is stuck in the ATM teller assist machine. No receipt, no way to retrieve my money. I called the 1-800 number and they tell me there's nothing they can do, "call the people that issued your check tell them to stop payment and send out checks again." now I'm a non-account holder I figure all of video conferencing and the audio conferencing that we were doing at the machine you would think that is being monitored for your quality assurance so that when problems like this arise, they can handle it quickly but no, not Bank of America.

For two months, I have been having ongoing issues with identity theft. Bank of America makes it extremely difficult to do anything about it by putting you on hold for two hours. It's almost like they want you to give up and pay for the fraud yourself... The meth addict who stole my identity also locked me into a cellphone contract for three years, which will total $4,300 dollars. The only way I can escape this is if I file a police report. And I can only file a police report if BANK OF AMERICA SENDS ME THE GOD DAMN AFFIDAVIT ALREADY!!! They have refused to overnight me the affidavit, even though I found out later they can. They even tried to deny its existence. If the affidavit ever arrives, the camera footage showing the thief committing larceny will be long gone.

This bank is horrible!!! They closed my account with no warning. I just opened it. Had my direct deposit coming in days and they closed it. I called them. They were rude and said they would mail me my money back to me in ten days. Wtf!! I asked why my account was closed. They said because I wrote a damn check to myself from my other bank account and that is not a damn crime. I wanted to put money in my other account. This bank closed my account off of that stupid ass bank. I tell everyone never to go there!!!

Over the course of 5 months, so far, BOA has been unable to replace my debit card. The original card was canceled because the possibility that records at another business were compromised. I was sent an email and told that a replacement card was sent. I did not receive the card and after 3 trips to the bank I was only issued a temporary card each time. Each time I was assured that a replacement card was sent. Every time, the replacement did not arrive. The only reason this account is active now is because it is the only one with my deceased wife's name on it.

I've been having sickening customer service with Bank of America over the years so I decided to place take all of my money out of my account and transfer it to another account. 69 cents were left on my account. I did this to prevent overdraft fees and so on. LO AND BEHOLD a transaction from a previous month was now in "processing" and therefore overdrawing my account. On top of that my debit card was stolen and an unauthorized purchase was made which led to further over drafting.

I checked my account yesterday and it said I had 75$ left to my name so I went and bought groceries spending 30$. Tell me why today it shows me negative 10$ with a 35$ overdraft fee putting me 45$ negative? When I then looked at my online banking every single one of my purchases for the past week (all of which were debit purchases... not on credit) hit all at once and were not being taken from the account leaving me to believe I still had cash even though it was already spent!!! The bank is intentionally doing this and I am canceling my account and going to Arrowhead Credit Union.

I am a preferred customer and I had taken a promotion on Dec 2017 which is supposed to end on April 2018 as per the banker near my location. He told me no interest will be charged for the remaining balance until April 2018. I was very happy until when recently checked my statement and saw since last 3 months I have been charged $160 interest. I was shocked for see $500 credit added since last 3 months due to interest charged. I waited on call for customer rep for 30 mins. What's the use of being preferred customer? In fact later after fussing about the issue to Juan & Jose from Texas card services on 15th July for 1 hour, they said me to call another department and get the issue resolved. They cannot help me with anything? Not file a complaint or anything? Can you believe that? This is not good customer experience. I will rather close my account with such bad experience.

I did lose my Mastercard. I try to call 24-hour report for stolen card. I did waiting on hold. After 1 h 1/2 they transfer me for another line for 1/2 an hour. They did not do the job done. Next day I try to call again. I have to wait for more than 2 hour. Someone pick up the phone then they hang up. Someone think I do the business with Bank of America.

This is worse bank I have ever seen. I have been transferred 5 times and been waiting for the correct dept for 1 hour 45 min so far. Each person that answers ask same questions and then transfers me. Most unhelpful bank. And only way to contact corporate is thru mail. And dept I need they have to transfer me to that dept. Why cant they give me one person to deal with my issue.

I recently had to do a bank verification from a external savings account to my BOA checking and immediately took it out, which caused my BOA to be overdrawn by 45 cents in total. BANK OF AMERICA CHARGED ME 105.00 in overdraft fees, 35.00 for each transaction plus 35.00 for not making a deposit in over five days, it is ridiculous. I am closing my accounts within the next 48 hrs.

Best Buy canceled the order and refunded in 6 minutes when I realized that the item was back ordered. Best Buy provided me the authorization number and every detail. It has been 3 days and BOFA is telling me bedtime stories. This bank is the worst bank ever. No wonder why they got in trouble. I will never use their debit card for online purchases. BE AWARE! They hate you and they will not help you. They hold the money so they can use financing other people and we have no right besides waiting.

Bank of America continues to not pay my checks saying that they look fraudulent due to the signature. All the signatures look the same. They provide no evidence of this. They provide no method to remedy the situation and provide no refund for the costs that other banks charge customers. They have very poor consumer relationships.

I started using Bank of America when it was still Bay Bank 24 years ago and this was my first bank account. Up until last year the service was great and I was a preferred customer. I always enjoyed talking with customer service reps despite the long wait times and felt they were always considerate and pleasant. I was always happy to write glowing reviews about customer service and often participated in their surveys.

So they shut down the drive thru forcing everyone inside. So the person waiting to pounce at the front can try to sell you something you don't want or need. Before you step in line to wait while an understaffed counter gets crushed. Consistently waiting 20-25 minutes during the slow hours. Absolutely ridiculous, I will NEVER bank with this piss poor organization.

It has been 4 months, since I was first screwed by BOA, when I took BOA's suggestion to close my old checking account and open a new one. It was supposed to be a solution to the checking account fraud that occurred on my old account. And just two days ago, that old account FINALLY got closed! And no more checking account fraud, as I write this. But I sure went through A LOT, in the last 4 months! Head still reels from the lengthy: checking account balance inaccuracies; direct-deposit transitions; and automatic investments to other financial institutions outside of BOA!

Apparently they will charge overdraft fees on transactions that are pending on your account and don't give you ample time the following morning to replenish those funds without being hit with a fee. I go to sleep with a positive balance account and wake up in the negative. The transaction had cleared in the wee hours of the morning. How am I supposed to know, when the banking app doesn't alert me until 9 hours later? Called 5 different times and they refused to refund the fee, even though I haven't asked to be refunded at all this year. I ended up closing the account. Got charged an overdraft fee of $12 for being short of a $2 tip. America is run by greedy corporations!

Bank of America makes it IMPOSSIBLE to speak to a reliable human to get the most simple tasks accomplished! I've used the automated system - to no avail, as I continue to have last feed taken from my account AFTER my money is auto-drafted!! The IVR cuts me off, regardless of the number I dial!! When I finally do reach someone, they cannot help me!! I guess everyone time is of ZERO VALUE to BOA decision makers!! Horrible Customer Service, changing banks is the best solution! Never have I experienced such!

Bank of America charged me $35 for an overdraft fee and then charged me an extended overdraft fee after I had put the money in my account. I believe this is unfair. People are trying and I think you should be more understandable. That is $70 which I do not have and what makes it worse I actually put the money in my account before I was charged the extended overdraft fee. I am about to close my account with them because of this experience.

My husband and I decided to share the same account, so I went to the local Bank of America to order a debit card with his acct number, but with my name. The lady was helpful and also gave me a temporary debit card to use. The teller "activated" it and sent me on my way. I go to a store to use it and it says "declined". I try to run it as credit and it says "declined". I try to check the inquiry at the ATM and it says unauthorized action. I let it slide since it was just a temporary...

A month ago I deposited a check for $5000, it cleared. I have been spending MY money for a month, today they put a block on my account for "suspicious activity". I called them to verify I made the purchase in question they informed me that they where placing a 24 hour hold on my account because of a suspicious check I deposited which I have been drawing on for a month. Mind you, they contacted my mother that wrote me the check as a wedding gift to see if I forged the check that CLEARED a month ago!!! Of course she confirmed that she wrote the check and they proceeded to ask why she wrote me that check! Wtf my bank should mind its own business and work for me not question my business. No explanation, no courtesy call to let me know I could no access MY money. Closing that account as soon as they open in the morning. Bank elsewhere. Do you self a huge favor.

Opened a small business account recently with BoA. The bank failed to notify me that some "hold" would be placed on new accounts that are less than 30 days old??? Did not realize the "hold" existed until I deposited a $5500 check and attempted to use my debit card a week after depositing the check. I was not able to access my money even though the person who wrote the check confirmed that the money had been withdrawn from their end.

First off I would like to say I have done business with this branch for years. Last Thursday I brought my 78 year old dad in to close out an account for a deceased relative. We waited almost a hour before we could see a banker. Even then the process took another hour. During this time while I was waiting there seemed to be mass confusion with the greeter and some tall ** guy running around in a suit. I watch my dad in an office with a female banker and he looked really stressed. I got up to see what the problem was and he said he had to use the restroom. Now remember he is 78 and has been here almost two hours! The female banker kept telling him they did not have a restroom! He was pleading! She kept say "No public facilities!" Needless to say he had an accident on the way to the car. I will never forgive Bank of America and the Howell Mill branch for putting my father through this.

I deposited a $5000 check written on my old bank account which is still active in my old state (Maine) on June 17th and deposited into my new BOA checking account. When I did the deposit slip indicated that $2000 of it would be immediately available for use and $3000 would be placed on hold until 06/21. Very reasonable for an out of state check. I went to start to pay my July bills this past weekend and found they (BOA) had placed another hold on the entire $5000 on 06/22. I confirmed with my previous bank that the check cleared (which in my mind means they SENT THE FUNDS). I called BOA today (06/26/17) and was told that another hold was placed on it because they hadn't received all of the funds. I confirmed that my old bank had processed and cleared the check last Wednesday (06/21/17) so that means they (BOA) have had my money since then and they have been making money off it and keeping it from my use.

I have had Bank of America for 4 years now. I do not know what has happened in the last year but seriously, they have manipulated my account to where I have overdraft fees every single month. There will be money in my account and they will hold back items until my balance is low and then send them through and charge $35. That's just one of the examples. There are so many ways that they rearrange your transactions that are going through. Let's say you have a balance of X amount of dollars. You make a purchase, then on your banking app it will deduct the money and tell you your new available balance. Well, that's where it should end, right? WRONG!

I have been a BOA customer for years. I closed my accounts today, when I contacted BOA regarding $35 charges including a $35 "extended overdraft fee." The overdraft charges were for debits for less than $3. Yes. three dollars. And BOA charged $35 fee AND returned the item, and THEN charged a $35 "extended overdraft fee."

I called to check on the authenticity of a check I received. The customer service representative told me it has cleared their fraud department and that I could use the funds safely. The check ended up being fraudulent and BOA took no steps to reimburse me. I am in the process of cancellation of my accounts. Do not use this bank. Remember their involvement with the housing bailout. Misinformation cost me $2,700.

I called 4 times and given different numbers. Each call required at least 10-15 min. wait time. I am on call #4 and have been on hold for over 15 minutes. I just got someone to answer only to be told I need to call another number. Now waiting again. My call is in regards to an auto payment from my savings account to my mortgage loan. The most recent transaction per my online statement was made on June 19, 2017 for $265.97. The house was sold and closed on June 16, 2017. A representative named Madeline was finally able to clarify and provide me with the information I needed. Kudos to her, but why did it take 1 hr of my time to get this information??? Why couldn't I place an inquiry via my online account about this??? This experience doesn't even garner one star.

People should short the stock for sure, whomever wrote the tech software for the company should not be there anymore. The website and its counterpart for the debit card is very discriminatory and always having problems.

Have traveled abroad and twice on the same trip, been declined at ATMs despite having put a travel alert on my account. When contacting the bank - I keep having to sit on the phone for 20-30 minutes to wait on a customer service person to answer. Apparently the bank is always experiences higher call volumes than are typical as I have called multiple times. If you are going to have that much security on a card you need to staff up your call lines to help customers quicker as they may be somewhat stranded in a country while you try to save money by not hiring enough team members to address the issues. Another thought is to allow customers to clear fraud alerts on your website and not even make me call someone. What are the chances I am going to have both lost my debit card and happened to give out my online banking information for fun. I am thinking of switching banks - though not sure if any other banks will be better.

I open an account with Bank of America with motorcycle accident check of $15.00. After two months I notice my balance was going down way too fast and that something was not right. $4000 dollars went missing from my account. I called and they told me that they were going to fix it. Never did. What they did was lie and closed my account.

Opened an account online. Said I was approved within 5 minutes of applying for a basic checking account. Deposited a government check that night via photo. Three days later my account was closed. I called the technical support. The technician basically stated that in my agreement I said they are allowed to close my account for any reason whatsoever without giving a reason. I politely hung up. They are mailing me a cashier’s check for the amount pending. Just put a bad taste in my mouth. I would have liked to have known why they found me not a good fit for their bank. The technicians however were very polite and professional and that is why I gave it two stars.

DO NOT ever use BofA! Refused to cash a BofA check because the month on the date was spelled out! SERIOUSLY! The owner "normally" uses only numbers for the date. This was after being informed there would be a $8 charge to cash a check drawn on BofA!! Waited and waited and waited as every transaction before me that seemed to need an override from management from the bank. Horrible procedures, refusal to cash valid and funded check, and outrageous fees.

Because I am under 21, I am not required to keep minimum funds in my bank account. This surely can't be the reason for the closure of my account. Secondly, I was staying in my apartment, and I realized that I was not able to login to my account. My card was blocked. I called BofA the following day. They cut my calls thrice without giving an appropriate reason or telling me what had happened. I called the next day and they told me my account was blocked for the best business reasons. Seriously? BofA doesn't want customers anymore? I asked them about the funds that were present in my account and they said you could collect it in 3 business days from a nearby bank. Man! WTF? Had I been on a vacation relying on my card I would have been broke for almost 3 days. These people are so stupid. ** them. Never open an account with BofA.

I love Bank of America BUT I just spoke with a supervisor in Las Vegas and it left the worst taste in my mouth. I mean it's one thing to do your job but to be sarcastic and rude with a customer is another thing. I felt like she was talking down on me when I was very nice. Like, you're not rich so screw you! I just simply explained I couldn't afford an overdraft fee of $35. It was overdraft for $1. Yes $1 and I have money in my savings. I assumed if anything they would just pull it from the savings. She goes to say, "Are you serious? We can't do that without your permission, we would have a lot of people mad in the world if we did that." I told her I had ASSUMED. She did't have to tell me that! "I have my PayPal linked to my account and this was a PayPal transaction that tried to pull the money" is what I explained to her.

I talked on the phone with Customer service preferred clients department in Arizona and Cesar was very rude and didn't explain anything about the interest charged to my account. I would stay away from Bank of America and I'm in the process of closing all my accounts with them now since they are rude and don't care about clients being with them 20 years.

I'm on vacation in China. The fraud department cuts me off every two days. Ok fine, but don't put me on hold for 55 minutes. Two days ago it was almost 30 minutes. "Unusually heavy call volume" is pure BS. They just don't staff the call center. I've been a customer since 1989 but I've had it. They did the same to me in Paris earlier in the year 44 minute hold. I barely made my train. They do not care about you. Putting a travel alert notice with the bank means nothing. They still cut off card use. Ok but answer the phone. They don't bother to send an email alert until hours later so you don't even know until you taxi to an ATM. Service is pathetic. Save your apologies BOA, you don't mean it. What your reps mean to say is "this is company policy and we use a standard apology as if it were a mistake." It wasn't. "It's the way we do business."

BOA charging me for a safe deposit box I closed over 4 years ago. I closed all accounts and gave keys back. Took my money & safe deposit box items to my credit union. I've written, called and even went there. Was told they will look into it, every year still get a bill. I'm at the end of my rope with the BOA constrictor!

Pathetic customer service. They are happy to close/terminate checking accounts in spite of direct deposits. I was charged 12$ fee and customer service refused to waive off the fee for me. The worst bank in entire USA... They earn their profit by simply stealing customers’ money in form of maintenance fee and hidden fees. They do not care about their customers. They focus only on stealing money from customers and to make the revenue of 90 billion a year. Worst bank in entire United States. They should change their name as Blood Sucking Bank of United States... Please do not have any checking and credit card service with them... Try out other banking option.

They charged me $10.00 per transaction withdrawal from my savings account. Which was a total of $50.00. When I called for a courtesy credit they wouldn't give it to me because of charges that were refunded due to their error 6 months prior on another account. I'm done with them and I wouldn't recommend them to anyone.

Yesterday I have received a transfer with a little bit of money on my account. I checked my account and even did a screenshot of the money that I have available. Today however I checked my account and the money wasn't there. When I checked the info about the transfer (in the details) the transfer info was gone. Gone. Like it was never there. I am not crazy and I have a screenshot of the amount that I had yesterday and the screenshot of the amount now. I haven't used my card for a week and it's just ridiculous. How can a transfer just disappear from the account? Will I ever see this money on my account?

I checked on my account and my pending payments were fine. The next day Bank of America had let a $1,000 check go through at the end of the business instead of paying 4 of my online payments that were due causing me four $35 overdraft fees equally to $140.00 instead of sending the check back. I knew the check was coming but it was not pending at the end of the day.

From 05/31/17 thru 06/03/17 the B of A online Debit Card could not process fund transfers. This account was created by my State unemployment department, for the purpose of providing unemployment/disability payments. I am recovering from cancer surgery and not able to work at this time. On 06/03/17 at 6:37 a.m. my time, I called the Customer Service contact number listed on the B of A Debit Card website. I was required to enter part of my account number, the last 4 digits of my SSI, and my card security code in order to connect with a representative. The rep had no information why the online transfers were not available, nor any indication when they would resume. She offered to transfer me to another department to handle my transfer, and then required answers to 5 different personal/account/security questions before transferring the call.

In 2014 Someone somehow hacked into my information, changed the email, deposited a check by screenshots from a phone and I am being accused of fraud, no money was lost to BofA and I have PROOF that it wasn't me. And they refuse to clear my name.

I've had a checking account with BoA for 2 years. I didn't have any problems at first but the past year and a half (Since I got married and added my husband to the account) we've had more fees than I can count. I thought I was crazy and really bad at bookkeeping because the account balance never aligned with my register/ledger and our account would always go into overdraft and we would be charged fees on fees on fees. Today it happened again and I've had it! What people say about them rearranging the transactions and them showing and then disappearing and then showing again when your balance is low is TRUE. They're always rearranging our transactions and changing the dates they posted. This bank is a SCAM. We're switching banks immediately and closing our accounts with them. I will never recommend them to anyone, ever. They need to be sued and be permanently closed.

They arbitrarily started charging $12 a month fee on my savings account. When the account was opened, in order to avoid fees, I could maintain $2000 daily balance or have a minimum amount transferred from checking monthly, which I have done. Beginning in November 2016 the fees started & have continued. Nov, Dec & Jan my daily balance was above $2000. I had the monthly transfer & I was still charged a $12 fee. The best the incompetent customer service rep would do on the phone was credit back only one of the charges, even though it was obvious I had maintained the balance where she said it needed to be. These people are pathetic, thieves! I have closed the account & moved savings to Wells Fargo & the other 3 accounts I still have with BofA will soon follow. Will never do business with BofA again.

They charged my twice for same amount. When I requested to refund me. They refunded that amount to my checking and put back to my credit account. It means they didn't refund. Instead they cheated me. I have to pay again that amount what I supposed to get back. They are big cheater, never trust this bank.