Bank of America Reviews

My bank account was frozen without warning or explanation. Yesterday 5/17 I looked at my account online and discovered my available funds were no longer available to me. I was completely confused and decided to contact customer service. I called the number on the back of my debit card. I spoke with a teller who informed me that she "thinks" my account is frozen because of suspicious fraudulent activity. This was an unacceptable answer. I asked to be escalated to a supervisor. After holding for 20 minutes, I finally spoke with a woman who said the same thing. This totally confused me. I asked multiple times for them to explain what transactions on my account would make the bank assume I was committing fraud. I was only told because of the amount of transactions and the large deposit I just made. ARE YOU KIDDING ME?

Not all branches are the same. However, the branch I use always is excellent in their services in all respects. Personable, get to the point and fix the problem.

This bank is very useful to me and my business. If I have a problem, the person who I talk is always very knowledgeable about the bank's policies, and answers my questions without being rude and offensive.

I get efficient knowledgeable assistance with respect. I've been valued and know my banks employees by name and they know mine. I'm thankful for the help and guidance I've received.

Bank of America is by far the most difficult company to deal with I've been exposed to up to this point. I'm a Vice President for a Registered Investment Advisor and have been in the banking and financial services industry my entire career. I originally went to BofA's website to pull a wire transfer form for a client who was requesting to wire a sizable amount of funds out of his BofA account, into his brokerage account we are managing. This same client also requested that I get BofA's information for sending wire transfers back into that same account over time as well (i.e. an income stream).

I have money from one bank institution to Bank of America on an automatic draft. The money is never there on time. For the last three months I have been getting notices the money has been transferred but BOA has not paid the car payment on time.

I wouldn't join Bank of America ever again! Too many charges on ATM different banks etc. You're also not treated like users should be. I have always treated everyone the way I want to be treated.

BOA has always been there when I needed them. Several times when I had charges on credit cards that were not mine they reversed them immediately. They also contact me if they see any suspicious charges.

I would never have an account with this establishment. I had a check for $5.00 drawn on this bank which means the company has an account with them. Well they refused to cash the check unless I pay them $8.00 to do so. How utterly ridiculous.

I just came from Bank of America check. I received a check from a past account that I have, and they charge me $8 from a $22 check, unbelievable! I asked the teller if she can waive the fees since it was on a past account and she said. This Bank of America is located in Modesto, California on Oakdale Rd and Briggsmore.

I do not understand why the deposits of money were made before midnight, do not count because it is not in the Eastern time. Bank of America we don't live on the east coast. They have to train their employees to give us the right information. We don't live in the East zone.

Having to deal with this bank after the death of my aunt and both parents has proven to be a nightmare. Even the bank manager has been unable to solve the problem.

I had an account with Bank of America when I just opened my small business, I asked for a small business loan, they were not willing to help. Always charged fees without any compassion towards the person or situation. I had to wait long to speak to a customer service representative to find out that they had no intention to help.

I am currently a member of Bank of America and have been a member for over three years. Their customer service has been very helpful in areas that I needed regarding my account. Never have I had any dispute with them or have had problems with them or my account. I believe their services are excellent and satisfactory.

For the past several years I have helped support my son who lives in another state. Each month I send him a Western Union transaction. B of A issued me a new credit card in April, so I used it to send my son $100. WU charges $8.95 for the transaction. When I received my B of A statement I was charged an additional $10 fee for me utilizing WU. Now we are up to usury levels that only loan sharks can boast of. $18.95 to send a $100 is absolutely nuts. Nowhere in B of A's material did I find a disclosure for the fee. On top of it I have used multiple banks and none have ever charged me a fee using WU. When I called B of A customer service they were animate that the fee is justifiable.

I have my checks direct deposited and my funds are always available when they are supposed to be. I hardly ever go to the bank but when I have everyone has been helpful.

I opened an account with them in 2014, they tried to take my money. They said my credit wasn’t good enough to have an account with them. I had to hire an attorney to get my money back.

The customer service at BOA is by far the worst of any bank I have ever done business with! It appears that they do not want to do business with the general public.

The one big problem I have with BofA is, There is no way to talk to a live person with questions involving my checking account. You can inquire about your credit card, your ATM card and your debit card, but not your checking account.

Every time I go to their office or call them they are very helpful and accommodating. When they made the mistake of putting my money in the wrong account and fees were applied to my account, they waived the fees.

I’ve banked with Bank of America over 20 yrs. Home mortgage, credit cards, checking, savings and CDs. No complaints. They have been helpful in the bank as well as by phone.

I was setting up a trust acct. with funds I already had at the bank and they gave me the runaround asking for different documents for weeks and then said they couldn't do it so I closed my accts.

The customer service was not so great and my account was hacked three times within a year. Now that is terrible account security. Finally, the checking account fees are exorbitant.

Bank of America get a little of happy at times but all in all it is a great bank. Customer service via phone is amazing. Always helpful inside as well. They need more rewards. For long time customers with less hoops to jump through.

We started using BA in 1999 because we moved to an area that had many BA locations. We also liked the ease in using the bank cards. We continue today for the same reason.

I really love this bank, the customer service, everything. I would and have told my friends about the prompt professional and courteous service that my Bank of America provides.

They made what should have been a regular request, an ordeal. And when I attempted to make a deposit into a friend who was ill, I was told unless I was on the account, I would be unable to deposit any money. However, I know that if I had just used the drive up or just submitted my friend's picture ID - It would have been done. What is wrong with this picture?

BOFA recently closed the two remaining branches in my area. There is now no BOFA in either the county I reside in, or the one adjacent. Therefore, no personal contact, and no way to do any banking other than on-line, by phone, or thru an ATM.

Bank of America has many ATMs and all the services you'd expect. The problem is they don't care about their customers. They only worship the almighty dollars and they try to make a buck at your expense everywhere they can. If you're poor they are even worse. Great for convenience but not the type of business we want to foster.

Been a BofA customer for 38 yrs and never a real problem. But a few through the years have been corrected quickly, correctly and always to my satisfaction.

A terrible experience in applying for a loan. I had to apply twice since my pre approval for the auto loan I applied for expired. The process was inconsistent. The wait times were long. The people you call in to speak with will listen to your entire story then ask to transfer you to someone else. When this happens you get to tell the entire story again. Rates are decent - but if you are looking for an auto loan, I recommend looking for banks that are local to your area. You will likely be able to find a rate that is lower or at least as good as BOA. You are just a number to BOA and you are barely even that. It is apparent from every interaction I had with the company that they did not care whether they got my business or not.

In the last six weeks my bank card has been frozen 3 times because BofA states the places I've been have regularly fraudulent activity. I asked "What? Am I supposed to move?" I also stated the transactions are places I normally go to. The second time it happened I went into a nearby branch, waited an hour to speak with someone to have them help resolve the issue. I am set up to receive notifications by text and email so that I can verify the transaction by email or text at the time they freeze my card. In all three circumstances I did not receive any notifications.

Bank of America have excellent service period. I never have a problem with logging in mobile banking and can access funds at all times anytime. It has been the best bank choice I have ever made.

Bank teller very unfriendly and stand-offish. Did not like the experience. I have been there more than once just to make sure I was not imagining it.

I know they have to make money but the fees they charge are ridiculous. If you got a pile of money you can pay it. The little man it hurts. They also need to teach people more customer service and check them to see how they're doing with the customer.

They are a typical corporation. They do not consider their customers needs first. This is made clear by their additional fees, simply to use your own money. I dumped them as soon as I found a credit union I trusted. They maintain contact with me whenever there is something questionable on my accounts, make sure my accounts are protected from fraud, and have better customer service than any bank I've dealt with.

I recently decided to open a 2nd checking account and chose Bank of America because there is a branch close to my home. This was the biggest mistake of my life! I had a check from an out-of-state-business to deposit when I opened my account. The check was for $15,000. I deposited the check and was allowed to withdraw $200 against the check. I opened the account on a Saturday. When I deposited the check I was originally told the hold on this check would be a full 7 days. Then, when I logged into online banking I noticed that it said the hold would be 2 days less. That's good news, as this was the ONLY money to my name. I mean, I had ZERO money to eat, put gas in my car, feed my cats, etc. I REALLY needed this money and I needed it ASAP.

I opened an account 1 month before my house sold. When I got moved in went to Bank of America with my Cashier check from my own bank that I received in closing on my home... I was told because of the amount it had a waiting period which is fine. My daughter Carol ** and myself were in the bank when the teller stated my funds would be available May 11 (this was May 4). I go in on May 10 to check on things because a young man at the Tallahassee branch on N Monroe stated they called and was told the money was at Money Bank which was not truthful. My daughter contacted Bancorp South where I got the cashier check from and closed my account and she stated they only use money bank in Ok for the ability to use cashier checks. She stated all Bank of America had to do was call them and would have gladly verified or faxed verification.

Every time I go in Bank of America the line is always full inside and the drive thru. I have NEVER got out of there in less than 40 minutes. 1 teller for the drive thru and 1 teller for the inside. Just today 15 people in line and only 1 teller but 3 people in their offices playing with their computers instead of trying to help with the customers. This bank is like this every time I'm in there. When I did get to ask the teller why is this bank so slow, she said that they refuse to hire any help. All of my friends have stopped using Bank of America and I can see why. NO SERVICE. I have told my wife to stop our direct deposit and any other services we have there. I moved from Michigan and NEVER had this problem. I've been in Plant City 5 years and this is a serious problem you people have. I just don't understand how you state that service is your number one goal. Suntrust here we come. I guess I was stupid to think it would get any better.

I have been a Bank of America customer since 2011. I recently moved out of state and opened up a private checking account that linked with my joint checking and savings account I have with my boyfriend-now ex boyfriend. I transferred money from our savings as we privately discussed on April 23rd, a hold was placed on my account the following day claiming it was fraud. I called a representative and they told me the issue would be resolved within 10 business days. Which would have been May 8th. I have spoken with over 15 employees at this bank including going down to a branch twice, customer service, an investigator that treated me like a criminal, as well as their fraud department. Every single time a different answer.

Customer service is like talking to Trump, they tell you one thing and do the opposite. They take your money fast but take weeks to refund or credit your account. Come on, you need to pay bills faster, refund money faster (like Amazon). And EVERYONE AT BOA SHOULD HAVE TO BE ON HOLD FOR 30 MINUTES OR MORE, BE TRANSFERRED, PUT ON HOLD FOR ANOTHER 30 MINUTES, all the time having to listen to that God awful message that you cannot mute. There needs to be a silent option when you are on hold. Of course we know we can use the bank app or see our balance online. We are never calling about that morons. BOA is too big to care about you.

This is not a major consumer service problem, but gives me the incentive to move my money out of Bank Of America, to a bank that would appreciate my money. I normally order $2 bills in bulk from another bank, but thought I would give Bank of America a try to see how well they can do in dealing with me, a special "preferred rewards customer". Well, it took 2 phones calls and about 6 minutes to get through to someone to take my order. After that, I called up the Bank of America customer support to comment about the lousy service. The employee was very helpful, and said he was going to file a report. Since that time, I never got any call Bank of America or even the branch office. And yes, I'm still waiting for those $2 bills.

There's usually a long, slow moving line inside the bank, so I deposited my city payroll check through the ATM. Then, the printed receipt stated the entire amount of the check would be on hold for 9 days! The reason stated was as follows: A hold was placed on your check, because check specific information indicates item may be returned. So, since I needed at least some of the money before 9 days, I went inside to speak to the teller. She said, if I had waited in line and deposited it through a teller, instead of the ATM, I could have got some cash from it.

Over the course of two months with BoA, I have had; $125.00 according to an agent I spoke to, "disappeared" from my account, I have had holds placed on my account for simply purchasing music from Google Play which in turn caused the transactions to post after the effective date resulting in an overdraft charge. None of the 7+ agents I have spoken to regarding the charges on my account have been understanding or able to assist me without either, blatantly insulting me saying things like "you're an adult, you should know better..." or by deflecting the charges to other companies like Google. One agent told me to contact Google, and after asking the agent to help me contact them, told me "neither me nor my manager can help you." Why have a customer service phone line at all?

I contacted Bank Of America about a bill that was in processing on 5/1. I explained it was not supposed to be paid to the 14th and I had another bill already submitted by my insurance company before that one. They told me they cannot stop transaction and if called after processed they would return fees. So I called back after processing to find out they also switched order of transaction and bounced 2 payments. There was enough money to cover insurance but because of changing processing order and electric bill was higher than had 2 bounced.

On May 7th, 2018 approximately 12:30 pm I called BOA about an unauthorized hard inquiry on my credit report that appeared on April 21, 2018 that I did not authorize. I spoke with a rude unprofessional supervisor named Kate, she was not helpful she claimed I owe an unpaid debt that was from 2007 over 11 years ago. I told her I do not have a checking or credit card. I'm only calling because BOA pulled a hard inquiry without me authorizing it.

Very dissatisfied with Bank of America Customer service Mgr. I had a direct deposit and a debit that showed processing at 2:00 am on the 4th. So, to me everything is good. At 2:00 pm on the 4th I get an email that says my account was overdrawn on the 3rd? I call and the CSR tells me that the debit processed on the 3rd and the deposit on the 4th and he can't help me with the fee? When both of them showed processing at 2 am on the 4th? I have a problem with this!!

Do not bank with Bank of America! They are deceivers, liars, and do not care for their customers, only about the profit and money they gain. I have gone TWICE to the Bank of America at Cortaro, Tucson to retrieve My MONEY from my DEBIT card after closing the account with them. First of I closed the account because they charged an overdraft fee which I acknowledge. It was not banking error, and called them to explain that I had the money in another account but if I would have gotten an alert of the account being in negative at the moment I would have transferred money and the overdraft would not have happened. Mind you I have this account since I was 16 over 6 years of banking with them.

I received my first email correspondence from Bank of America regarding my automobile loan on April 28th. The subject was titled "Your Installment Loan Statement is Ready in Mobile and Online Banking." Great, now I can finally pay my first bill, I've been expecting this, I thought. I followed the view statement link in the email, and was unpleasantly surprised to find not one, but two statements there. The first statement, according to the website, was received 4/26. That is understandable as I was informed by a Bank of America loan officer that I should expect to receive my first bill about 60 days from the purchase date of the vehicle. I purchased the vehicle on March 2nd.

Went to branch in Elgin on Randall Rd. Poor customer service. No one knew their job. All the tellers should be trained. My worst experience in life with a bank. Will NEVER go back to that branch. Not even a free sucker. Left there, went to South Elgin branch. Angel ** is the best. Took time to explain the situation to me.

I've had a Bank of America account for several years. A few years ago, the local bank closed. I stopped using the account. I forgot and left $20 in it. Come to find out they've been charging me $12 a month for not using the account. Now it's overdrawn. And they won't close the account till I pay the fees they overdrawn... BS.

I've been a Discover fan for a while. Extraordinary customer service, wonderful promos, user-friendly mobile app, and the list continues... Last year I decided to transfer my Discover balance to BofA because of a 0 % APR promo they had going. They are the opposite in every way. Just trying to get a human on the phone is difficult. The wait time is usually long. The first time I tried to pay my bill, I spent 3 days trying to get them to connect to my bank as they wouldn't accept a debit card for payment without a full process behind it. And since it took 3 days to connect? They hit me with a $38 late fee. This month I submitted payment on the due date but it didn't process until the next day. The minimum payment process completed and THEN they hit me with a late fee. I called to ask if they can waive this since they obviously received the payment before they even sent the late fee, and she said, "No. We cannot."

On April 17 2018 I purchase an online account with Bank of America trusting that Bank of America will be a suitable account for me to start my bank process out of Houston, TX area. I started my income tax online with TurboTax and after Bank of America approve my account I given TurboTax my Bank of America account. I place additional money inside my account with Bank of America. Now trusting everything was ok TurboTax alerted me stating that my money had been approved with an approval date. Then I went online and Bank of America told me my account had been lock.

Went to deposit money and checks at Bank of America location. Inside the branch was packed and as every Bank of America location always is. Went to ATM where they offered new service called cash checks. Deposited my paycheck. And offered half of paycheck and cash, and other half deposited in my account at later time. Got the cash and then deposited back into the account. Now instead of BofA depositing the check half, it processed it in full. But the strange thing is that it showed me on my end of my account was the half from the check waiting to process so the amount of money.

In January 2018 my account got hacked and $300 were taken out, I opened a claim and BOA provided me with the credit to cover these charges. In April 2018, I received a letter stating the claim has been denied as BOA had reached to no conclusions on this claim and were not able to prove that my account got hacked. It said they will remove the credits provided. I called them immediately, provided a written statement as per their request, BUT they STILL took the credits out. I cannot believe that this is how an institution treats their clients, NO protection, NO assistance. Do not bank here.

Today I got two fraud alert emails concerning fraudulent charges on my account. With cards in hand I called the number to call listed on the email. When I called in they were unable to ask me about the charges because in order to verify it was me they had to sent a code to my phone. I told them I don’t have that phone number anymore and I don’t have a US phone currently as I am living out of the country for 6 months. They cannot call an international number and that is the only way for them to verify me. It doesn’t matter that I could answer any question. They can’t send a code to email (apparently just fraud alerts). I also can’t transfer money from my BA bank account as I have no phone to get yet another code.

This has got to be the worst bank. They put through items on your account to benefit them! Went to bed last night and everything was ok and woke up to overdraft fees. All items would have went through if they had put them through the way they were purchased! Instead they put items through, so my account was overdrafted twice!!!

On 04/27/2018, I received a call from the Sandra, the Branch Manager. She stated she had been able to resolve the issue and would be crediting $100 to my checking account. I very much appreciate B of A's willingness to assist me with the issue, and thus will continue business with them.

Been banking with Bank of America for more than 5 years, been pleased with all the aspects of their customer service, they take a good care of me and my family & friends. FYI, I opened Chase accounts and after few months had to close due to bad customer service experience, and then had to deal with Wells-Fargo, and got scammed by their associates so had to close everything. So, since I moved all my banking relationships with Bank of America, I felt secured and with the right alert setup through their app, I get to be on the top of every single tinny process regarding my accounts. Just a humble advice, if you'd manage your finances in the regular and decent way as the majority of bank customers, you'd end-up with free accounts, no fees, and even more and generously rewarded as I do. Truth and nothing but the truth, so help me God.

I’ve been a long-time customer Bank of America and I was treated like I was a criminal when somebody hacked my account. They have poor customer service skills and don’t know how to treat their longtime customers. It’s very sad that you bank with a company that long and they can treat you so badly like you’re worth nothing and your business means nothing. I’m considering and changing banks and after all this that I went through aggravation and being upset that somebody went in my account I don’t believe I’ll be banking with them anymore. This experience had made me think twice about staying with Bank of America.

This branch is in American Canyon near Walmart. I withdrew money from the ATM, and I wanted to have a $100 bill. I asked the teller if she can help me, and she said I have to go in line just to help me. Then I approached the, would it be a Branch Manager, that just stands there and staring at depositors, to help me have a change, and for god's sake, she told me that I have to go in line just to change my money. This bank really needs to train their employees, they are really not helping. This bank has a poor customer service. Too much different from Wells Fargo who helps in every way. Maybe you can ask Wells Fargo where they train their employees so you can go there, too. POOR CUSTOMER SERVICE if I may say, in all branches.

Have had a credit card and checking account with this bank since December, 2017. In that time, of course fraud, atm ate my checks, customer service people need a lot more training. It has taken me approximately 1 month to try to have issues resolved. Your customer service people don’t know what they are talking about and just make things up as they go. When calling customer service, of course, the yank game, never obtaining correct phone numbers, constantly have to request to talk to a manager or supervisor and even at that level am not sure they know what they are talking about. Too much time spent trying to resolve an issue, talking to too many people, having to repeat myself too many times, in my analysis, just as bad as every other banking entity out there. I am getting rid of banks the same way women get rid of men.

The most unprofessional bank I have had to experience. Made it impossible to deposit money into my mother's account with a check. After waiting in the drive thru 20 minutes @ 11:30am, went through the whole process, verified all my mother's information, and before I confirmed the appointment the teller said I had to go inside the bank to do the transaction, without any explanation. I went inside and waited another 35 minutes, now it's 12pm, 6 people in line 1 teller!! Really during lunch time. I will encourage my mother to change banks ASAP. This location is the most ** unprofessional bank I have seen. I see that I need to stay on my side of town for professional service!

Bank of America has to be the shadiest bank I ever had to deal with. And I worked in Banking for 8 years. They charge you a fee for everything even if that fee overdrafted you. I was trying to get items balanced. I watch this account like a hawk. An overdraft fee posted. But before the item tried post. And the next day the same thing because it was all in pending. I called the bank right away totals were over 140. Not only was I treated like a idiot, I got a lecture. So I paid the fees and have a new account with Ally. No monthly fees. That's what Bank of America did next. I left 1.27 in the account. Checked my balance, and two days later, again 1.27 suddenly I'm overdraw. IT WAS THEIR OWN 12 MAINT FEE THAT OVERDREW the account.

Loan paid, BofA sent auto loan lien release to NY, not AZ. Asked for copy of lien release and will not send out. Took 45 min on phone, customer service rep horrible support, didn't know what to do, needed to talk to supervisor 3 times.

After 20 years with them they froze my account until my daughter, who was placed on the account only as a pay after death did not update her information. She has no access to the account or any way of doing so without physically going into a bank... which she did with her Driver's License, marriage license (name change verification), W9 and social security card. They would not accept that as proof of identity because the SS card still had her maiden name (which the marriage license showed). They are refusing to pay my scheduled bills which we create late fees and drop in credit rating. Can't cancel the account because I have no access. They suggested I cancel when I can open a new account. FAT CHANCE... I feel they are almost committing theft or extortion at this point.

The reps are rude, disgusting like they are paying you child support. Supervisors are worse. They act like you bothering them. That bank I think is about to go under, in the bank you can only give money orders no cash. The cards you have to wait weeks for, you will be sitting in the dark by the time you get a card. Wish they switch to Chase. Bank of America is unreliable and customer service is worse.

I just did a international wiring, besides $45 wire fee, they charged extra $12 SHA fee. The worst thing is they deduct it from my sending money and the receiver got insufficient amount and affected my transactions. When I called BOA agent, they told me they did not charge it, but I got telegram copy from receiver clearly says sender's fee usd12 and type is SHA. What a horrible service and cheating bank.

Horrible customer service!!! I have been on the line holding to talk to someone for 20 minutes now, that is ridiculous, not a way to keep customers!!! Will def make me look at other banks, either you are trying to be cheap and don't have enough people or you are using people from ** that can’t even help because they barely speak English, either way it sucks!!!

So for the past few months or so I’ve been noticing that Bank of America have putting overdraft fees BEFORE the allocated time they give customers (3pm). I went to bed last night a little before midnight. I wake up to my account being -$200 (including a POSTED overdraft fee). KEEP in MIND my account was current when I went to bed. Since when are they processing and posting overdrafts overnight!?! Like seriously!

This bank does not care about their customers at all. I had a dispute that started on 2/5 and I talked to a very nice person and tried to resolve this which he said was resolved and I saw the money go back into my account and thought that was the end of it but little did I know that there was another document being sent to my home that I would need to sign and return or the claim would be denied. I was never told of this at all and it was only mid March when I saw the money come back out. Then called them again and they said they were waiting on this document. I told them I wasnt aware and they said, "Ok. We can send/e-mail it to you," and she asked for my e-mail. I then waited a few days and saw nothing, I called back again and was told, "No. These cannot go to e-mail addresses..."

My handbag was stolen from my car. In it, was my Bank of America debit card and my driver license. I IMMEDIATELY called the bank and was told not to worry, a replacement card would be sent. It was. Then, 3 weeks later, the bandit went into a Bank of America and presented a phony check for $2,245, which the teller cashed, and which bounced and threw my account into being overdrawn. They told me not to worry and issued a credit. Then 2 days later, the bandit did it AGAIN, for $2,345. Again I was told not to worry. THEN, 3 months later, they "concluded" an investigation (of which I had no knowledge) and claim that it was NOT fraud, and reversing the credits -- so I am responsible for $4,600 of THEIR failures to prevent fraud. I try to call them -- sit on the phone for HOURS and then get someone with no authority who just says they are sorry. Curious to know if others have had this experience.

Offered $50 for using the mobile app. The application produces a bunch of error. When called BoA, the representative kept me on the call for about an hour troubleshooting their app. Then she told she's going to call back. Finally, I have to call BoA myself. They told me that I'm not qualified for the promotion, but they can file a complaint against the agent for promising me the wrong things. Such a waste of time on the application that doesn't work and the calls! Worst experience!

Bank of America is not only the worst bank I've ever used, but just in general the worst service ever provided regarding anything. Their app is complete trash and not helpful in any regards, often making you login over and over for no reason. For any check deposit it takes a business day for you to get anything, and if the check is larger than $200, then it take multiple days to get anything over $200. If you try and deposit an amount larger than that in cash, they hold it for several days as well due to "money laundering" security. If you go in to the store, every experience I've had was actually really pleasant and the people we're very nice, but don't be fooled.

Be aware that this bank will place a 7 day hold on a check. I deposited a check via the deposit app on my phone from a large institution. B of A put a 7 business day hold even though they acknowledged that the check had cleared within 24 hours. Time for a class action suit. I was warned about this bank. I am learning the hard lesson.

I am a college student and only work part-time. Needless to say my bank gets below the $25 limit but I am very adamant about checking my account for the amount I have. I noticed after a year of using the bank that as I neared the $25, items would disappear from my statement as if I never bought them but then the moment I didn't have enough to pay for them, they would come back. This is also not a matter of weekends or holidays because it happened again today - Friday morning. The other thing is that they love to do it right before my scheduled direct deposit payday in the hopes I won't have cash on the side to cover it and they can overdraft me. To make matters worse they don't email saying I've over drafted until about 3:00 pm which only gives me 2 hours to rake up the money to not overdraft, I'm beyond tired of calling my parents frantic that I need a dollar to cover the 30 cents I over drafted.

I am fed up with the customer service of this company. I own a business and have a business with this bank and for the last 2 days, no one will believe me that I am who I am. I answered every questions, the security code in email, everything and they want more and more information saying I am not who I am. Why can't they verify it is me? I don't understand this. One of the worst customer services in the world. They charged backed $125 from my account due to an error of one of my customers' bank charging her twice for the amount. I don't understand why Bank of America took that amount from my account when it wasn't us that charged her twice. I will be switching to another bank now after this.

I made a money order deposit on March 30, 2018 and was informed by the bank that the cash would be available the next day. When I went to the local branch I was told it would be ready the following day (now two days from the deposit). I called customer service after the third day of it not clearing. I was told availability would be on April 9th and now I just received a letter stating it would be held until April 10th. This is outrageous and so annoying! I cannot pay bills or even put gas into my car... DO NOT OPEN AN ACCOUNT AT BANK OF AMERICA, I can't be the first person this has happened to.

I had a hold out on my account due to a fraud charge, they told me it would take 2 days to get back to me, ok that's fine, but after 5 days and no communication from BOA I was still unable to use my card. Even after making sure I dropped in a cash so the account has more than enough in it to cover the fraud purchase (Palm Beach Tanning) charging me after turning it almost a year ago. Then I spent 3 hours on hold with 5 different people and 4 different departments, and no one could unfreeze it. The part that I'm pissed at is only after 3 hours on hold while trying to take care of an infant, did they tell me it could only be resolved in bank location?! They couldn't told me that in the begin so I didn't have to be on hold that long? Out of the 5 people I spoke to, none of them knew how to unfreeze my account or the proper protocol!!??? Shame on you BOA!!!

1 company keep charging my account. Called BofA they refund me, then the next month same company charge me again called BofA again and ask them if I keep watching this and keep calling, SURPRISE SURPRISE!!! WAS TOLD BY MARY THE REP. YES, YES. They don't have in their end power to cancel the auto charge, I have to call the company and give me the new phone number because they change their number.

Extremely rude teller. I wanted to deposit a $21,000 check in person as I was not comfortable putting a check of that amount into a machine. I was reprimanded several times by the teller that I should have used the automated machine. She never once smiled or thanked me for my business. Terrible customer service.

First notified by text our mailing address was changed (we did not do this). We called & they put in a fraud report. A week later, someone was able to get past their two step authentication and change our login to ALL 6 accounts we had with them. It gets better, then we open another checking account and they try to charge us for the checks. We call and in attempting to authenticate who I am before logging into our account and making changes the guy asks for my cell phone number so he can send a password to it to confirm I am the person on this account.

Bank of America online banking app is horrible. The app is never accurate, somehow it continues to update transactions 4 days later, leaving account in negative due to misinformation. However it is accurate when they want to take money out for insufficient funds. It is posted and taken immediately. $67.00 was taken from me due to app being slow updating transaction. When I called they couldn't help me. Why is the app not accurate?

Don't trust Bank of America. I deposited a foreign check on 02/16/2018 into my Bank of America checking account. The money was made available into my account within the next couple of days. I confirmed my account balance both at the ATM machine and in branch with a bank teller. This check was in amount of $4400 which I had received in exchange for goods to be shipped to Canada. Since I trusted Bank of America, once the balance was available in my account, I went ahead and shipped the goods to Canada with tracking number. Two weeks later Bank of America withdrew $4415 from my account, stating that the check was counterfeit. I lost both my money and goods. I hold Bank of America for this loss, as they did not disclose the exact terms of conditions to me. Had they informed me of the processing period of the check and not released the money into my account, I had not lost my goods.

I have been with BOA for well over 15 years. I originally opened a savings account upon getting my first job at 15. It was a no brainer, my entire family had banked with them for as long as I could remember. I should have know 3 years down the road I should have switched. I used the savings account to build my nest for my first apartment when I turned 18. Depositing only, never withdrawing for 3 solid years. All of my cash tips and my tax return during that time period went in and never thought or worried about until that day came to start furnishing my apartment.

Today I sent a wire transfer from my credit union account to a company whose account is with Bank of America. I missed a digit in the company's account number, despite having clearly identified the company by their legal LLC name and included my account information. In minutes, Bank of America returned the wire but withdrew $45 to penalize me for missing a SINGLE DIGIT in the long account number. People aren't machines. We make mistakes. But Bank of America goes out of its way to hurt people financially so it can squeeze as much money out of people as possible.

I closed my account on the phone in January because I was so unhappy with their approach to customers. I then walked to the bank in person (live in NYC) and they had not closed the account so I spoke with a person to close the account. Months later, it is March. When I went to the bank in January they gave me my balance, and I took that money and put it in the credit union. Now, today, hours on the phone to get them to actually CLOSE the account still (three plus months later of them still sending statements and me still telling them I close it) and they tell me that they gave me too much money and that I need to repay them for their error. So not ever banking with them again. This is not the first time they have made an error that impacts me. I cancelled a lost ATM card earlier, and they told me that they would send a new one. Did it actually happen? No, it took three different visits to branches of the bank to get that done.

When my Mom died, my sister moved the bank account into her own name solely. (I am supposed to be 50/50 with everything). Bank of America fraudulently approved this form illegally without reading the trust documents. In order to fix this issue, I have had 5 separate phone calls, 1-3 hours each. All they have to do is add my name to an account. (I've provided 100 pages of trust documents, SSN's, death certificates, etc.) I've driven to their office 4 times and followed every single instruction they gave to the T. (Many times they provided us contradictory instructions - something different with every phone call.) Even after all this I am no closer than when I started and I have to get lawyers involved to access my own money. I am unable to access over $100,000 because of Bank of America's fraudulent actions! NEVER Bank with Bank of America!

I do not trust this bank. I got cashier check from customer and I went to this bank to cash it. After 2 days I found the money withdraw from my account. I will never forget this lesson. Today I close my account there.

I was treated so poorly when I visited a Bank of America branch to cash a check drawn on them that I had just received from a client. I was told after I had driven up at the drive through that the drive through was only for Bank of America's customers. How rude! I went inside and waited in line and was told I had to wait for them to get a manager. Really??? Aren't you a bank? Then after waiting in line again the check was cashed BUT they charged me $8.00!!! All I can say is this type of treatment leaves a bad taste in anyone's mouth and I wouldn't open an account with this bank if they were the only bank still standing.

So after having not only a personal checking and savings account with BOA for over 15 years I extended my business by opening up a credit account AND a business account with them. A couple of days ago I tried accessing their app to check on my balance to make sure things are in order and to make sure all my funds are ready as I had multiple bills that needed to be paid within the next couple of days. Tell me why. Their app wasn't working??? Even though I knew I had no less than $2000 I felt confident knowing that things were still fine and just check later. The next day I went to deposit a check and some cash from a long day of work into the ATM machine and it came to no surprise that the ATM machine was down & was having some type difficulties accessing my account (per usual) and it's not like the app was working still or else I would have scanned my check and deposited it that way..

BOA competitors you will love this one so we are posting it everywhere we can. Hello fellow banking consumers, BOA has some faulty policies that don’t represent their customers and it must be shared. In January 2018 I made a cash deposit $5700 into my account. Two days later I went to an ATM with a Live Teller and withdrew $1600 cash. Normally I wouldn’t check because cash withdraws always came out of my available balance, but two weeks later I see two debits on the account for $1600 each.

I've been a long time Bank of America customer for over three decades. That's a very long time. They used to be excellent but have slipped to being less than shoddy, if that's possible. They are now very third rate, especially compared to banks such as Chase which I rate the highest. This is mostly because of Bank of America's IT department which is incredibly poor. Or, perhaps they were directed to do insane things by their management. In any case, their destructive actions (both to me and my relationship with them and their general reputation) falls on the institution as a whole. Here are two specific cases:

I recently had a nearly 3 month old check return unexpectedly. Before this check came back, I checked my account and several items were pending, including a $10 charge from a local gas station. These items pending were already subtracted from my balance, leaving me with $164 shown. This check was $162, so this should have left me with $2 but somehow overnight it got reworked so that the $10 previously pending charge was processed after the check came back, leaving me in the red. They made sure they got their $35 and so I was then over $40 under. I had three transactions pending that would suck $106 more in fees when they came back in the night unless I made a deposit right then and there.

$2000 worth of $35 fees. Over 3 months I’ve been on the phone with BofA trying to get my account in order. I contacted my autopay companies to stop payments and automatic payments continued to be taken out of my account until my account was -$12,000. Over 3 months nobody at BofA offered to issue stop payments on those accounts. No other resolutions either. After what they call getting my account straightened out, I’m out of $1000 because representatives at BofA are useless and don’t care about spending other people’s money. I told them I was willing to pay for the charges up to the point of when I spoke to the first representative who, you guessed it, had no solution nor a recommendation.

After 40+ years of banking with Chase, I had no choice but to transfer accounts to Bank of America as they are the ONLY "Big Banking" name in a city I am moving to in NW Arkansas. The closest other "Big Banking" bank is over 2 hours away. From day 1, as soon as I received my banking card, the chip malfunctioned. Anytime I have to insert the card, the chip is rejected 3 times then I can swipe for a purchase. I got tired of it & contacted their Customer Service number on the back of my card. They refused to send me a new card unless I paid a $5 fee. I said no thanks & went to a local branch, thinking they could look at my card & see nothing physically wrong with it & override the $5 fee. No such luck. They too told me that the $5 fee would be charged to my account if I wanted a new card. WHAT??? WHY???? They sent me a card that has a chip malfunction & they refuse to correct it, unless I pay.

I went to the location at 92nd street and shake in Scottsdale Arizona on March 13th 2018. It was before 3:00 p.m. and I was Mac and greeted at the door either by a manager or by a personal banker. I was immediately told if I need to see a teller I had to wait 15 minutes because the only teller working was on a break. This branch only has 2 tellers and one was on vacation. What kind of a financial institution doesn't provide customer service? I am disgusted and appalled and that branch should be ashamed of themselves. I have already shared my experience on social media and on this site and I will be contacting the branch manager as well. Please if you are in the Scottsdale Arizona area do not use this branch 3 in fact, after 18 years, Leaving and going to a real financial institution. One which provides customer service. Because anything is better then what happened to me.

I am and have been a BOA account holder for over 13 yrs. I have had more fraud on my BOA account than all other accounts combined. They routinely allow obviously fraudulent checks clear and even the exact same fraudulent check clear over and over again! When I called to complain my debit card "mysteriously" became unable to be used. I spent over 6 hours today being hung up on, transferred to the wrong departments, put on hold for fake "managers" to take over the call but somehow, they couldn't tell me what their title, their last name, or employee number was. Each person that I spoke to had a different excuse as to why within 30 minutes of my initial complaint, my card became inactive... yet there has not been a single constructive offer of a resolution from anyone.

I tried to deposit large sales proceeds from a sale of a real estate transaction I just completed but the B of A Branch located at 9170 E Shea Blvd Manager, ** said they couldn't take my money as their teller was out to lunch. WHAT??? A bank turning down a large deposit. Hmm... something's very wrong. So I called the corporate office and spoke to a customer service rep named Brian ** who was very pleasant and said he was just as shocked as I was. He helped me file a complaint and said he would let the upper management know as this is not company policy. Yet I understand the company has chosen to reduce staff in all branches and they don't allow for back up when one person goes to lunch.

I had a horrible experience with Bank of America's customer service today. There was no-one who could answer any of my questions. All that they did was transfer me from one department to another. Every person I spoke to in every department was just in hurry to hang up. In fact, the last lady, named Veronica, didn't even have the courtesy to say that she was transferring. What is the point of having customer service representatives when you are not interested in talking to a customer and resolving and answering their questions? I ended a nearly 25 minute with having accomplished nothing.

When I signed for my grandson to open an account because he was underage no one told me if he owe the back they would go into my bank account to pay his bill. This is really unfair. This should have been taken care of with my grandson because he is of age now. I feel this is wrong going into my account like BofA did without any warning at that. Now as of 3/8/18 I have a overdraft on my account plus they well add a charge to my account. To me BofA stole my money from me by going into my account without my knowledge.

Well I never expected to say this about Bank of America, but I want to warn everybody about this so it does not happens to anybody else. I've been a customer of Bank of America for 4 years, I am a preferred customer supposedly, I've never had any issues with my account until last month. I had some Ethereum coins that I wanted to sell, I went to a website called localetherium, which is supposed to be a legitime website for trading this type of coins, we use Zelle to make the transfer and I released the coins, it was pretty simple right, I sold all my coins like that to different users, everybody was happy. I was happy.

On Feb. 7 I went on vacation to see my wife in Thailand, after a few days there I was told by a BOA employee that my checking account and savings account were being closed due to what they called fraud activity with my online banking i.d. so they suspended my debit card and canceled my online id so that I can't transfer the funds to my new bank. When I talked to someone in their fraud and risk department one person said that I could transfer the money and another person said that I could not. So now I'm here in Thailand with no funds, a stressed out wife, and to note there was a travel notice put on the card, never again will I use this bank or tell anyone else to use it. This problem is still not resolved.

I had the most appalling experience at the Incline Village, NV branch for Bank of America. Steve and his manager were both rude and out of line when I asked for a card so that I can have their name in order to complain about them. I won't be opening an account with them, as I don't ever again want to be treated the way they treated me.

I went in to the local bank to refinance my current auto loan. Great customer service, pleasant experience. When the loan was not processed, I called my customer service line, again, nice man, very professional. He referred me to a loan processor, a Maekaeda employee # was not given, at 800/721-9654 ext # **. She was horrible, aggressive, confrontive, and unwilling to help. She finally changed a little. But overall the rating for her and her alone was a 1.

No specific problem. Payments drafted from bank account. Bothers me that this bank which I've never had account with was the one chosen by car dealership picked them to handle my loan. I had to purchase a new car following accident that totaled the car I possessed and strange to have my first major accident not until I was 63 y.o. Still don't understand how it occurred when I was sitting still in a 4 lane median while out of town... no cars seen and felt safe to pull out but she came from nowhere and I pulled 1 foot out and hit her. Being at fault seems to have kept me from getting a better loan from some other source...

Closing the drive thru windows was a stupid decision. Today is Saturday and there is NO parking and the line is out the door, stood there 15 min and decided to leave and go to Chase and cash a check, got in their drive through and was finished in 10 minutes. Bank of America does not seem to care about convenience at all.

I am unable to promote Bank of America's name to the people for I were to promote it then I would be misguiding and misleading the people for BOFA has lost its way and it has forgotten about its mission statement because the bank I trusted for so long has disappointed me and led astray on purpose and because of BOFA's lack of integrity, honesty, transparency and intelligence; I incurred in heavy financial loss because Bank of America's practices are questionable and unethical. It happens that I had issues depositing a paycheck through the ATM's but then Bank of America guided me itself through the deposit process.

I was contacted this AM by BoA fraud dept. They told me that the $840 check that was deposited into my account was a fraud. I have a benefactor that I met online verified. The fact that it wasn't under his govern name was considered fraud. They didn't believe me, and refuse to tell me why. I told them if I can prove them wrong would they keep my account open? They gave me a bogus answer and said, "It's too late now, go find another bank." I don't make enough money to survive so I have to be creative. When I left the country for vacation last year BoA fraud dept closed my account! They said it was suspicious activity happening. Bank of America had me in absolute tears and confusion today. I will never bank with Bank of America again! I wouldn't recommend this Bank to anyone who wants to "upgrade" their life. If you have nothing in your account and receive a little bit of joy BEWARE, BoA are quick to say fraud.

I would give 0 stars if I could. Customer service hold times are unacceptable. Called today 3/2/2018 - hold time is between 3 to 4 hours. Calling a few weeks ago and it was about 45 minutes... not sure what has been going on lately. BOA keeps charging monthly maintenance fees on my children's custodial accounts. Issues always come up every few months where I don't have a qualifying deposit because the automatic posting got delayed because it was a weekend or happened to be on a holiday so because it posts the next day it was considered in the next billing cycle. I honestly only kept BOA because of my wife but with all of these issues I am seriously thinking of changing banks. Most of the BOAs in my area are becoming tellerless... so having less and less options.

On February 15, 2018, a Bank of America analysts by the name of L. ** called me to inform me that my checking and savings account had been frozen pending investigation. I asked why and she stated that I fraudulently opened a savings and checking account for someone who I've know for over 4 years. She asked me if I knew the individual and I said yes, I even told her that I had talked to her recently.

I have been a loyal BoA customer for many many years. I recently made online bill payments to BoA credit cards but after they failed to show up in any online location (checking account, scheduled payments, or credit cards) I assumed that the transaction failed to complete online. Being the good customer and not wanting to be late in a payment I rescheduled the payment a few days later. Lo and behold! All the payments (even the ones made previously) posted immediately! I called the back right away because I knew if they all posted my checking account would be overdrafted.

Bank Of America does have a number of branches in my area, as well as the online access to perform transactions. Yet, their interest rates are high for loans & low for dividends. Equally, they are BIG on charging FEES for EVERYTHING!!! The Gov't should have broken up these big banks after the crash in 2008-09. Their CEO's/CFO's are CROOKS, and belong in JAIL!!!

Bank of America is the worst bank ever!! I deposited my income tax check to learn that they placed a 14 day hold on it. When I contacted the bank no one could give me a answer as to why. Please!!! I repeat!! Please do not bank here. You will regret it!!

**I do not give this a zero star rating because the system does not let me.** I recently opened a check and savings account with Bank of America online. I received all of my new bank account information over the past weekend. Lo and behold I received a letter today stating that "after careful review they are closing my bank account." (With no explanation as to why.) Listed on the bottom of the letter was a 877 number which I call to inquire why it was closed, the representative explained to me that "they" - Bank of America are not obligated to tell you why they closed the account. I cannot wrap my head around why they cannot tell you why they closed the account. I was told by a lot of family members that Bank of America is the best but that is not the case. She also stated that I am not able to ever open a bank account with them. Talk about discrimination. I don't even have an answer as to why the account was closed.

I went to if of the Bank of America branch in LA. Just got walk in to make wire money to other account. Sitting there waiting for 20 mins the guy show up all of sudden. He told me I have to make appointment which I never heard of. There were no customer waiting other than me and there were no notifications about make appointment for seeing a person. He took my card and come back telling me to "Your appointment is at 13:00." I got shocked so I asked him to explain me more. But with his bossy attitude and judgment look on me just telling me each branch have different rules which I never aware of. I had very nice experience with Bank of America. I liked Bank of America and used this bank more than 10 years and treated like nothing. Got me think to use other bank. Once again thank you very much for experience which I never had. It was good study. If there are different rules in different branch they have to let customer know it.

I banked with B of A for 7 years. Both my sons did as well. Recently I remarried and one of my sons (college student) and I moved our funds to my husband's account at BB&T. My oldest son remained at B of A. When I tried to deposit cash into my older son's account using his account #, I was told by Bank of America employee that I was not allowed. I also had his routing # SSN# and Birthdate. I was still not allowed to deposit a check or cash to his account. His account was compromised on Friday and it is taking 5-7 business days to replace the money into his account and so he is in Atlanta without any cash. To get money to him immediately, I had to use Western Union and have the money wired for $12.50. I'm very displeased with Bank of America and my son is as well. He will be moving his account from Bank of America ASAP.

They opened up a savings account without my knowledge. They changed the terms and agreements of my checking account without notifying me just before they about vanished and only way I became aware was the ATM debit card I received by USPS. Then only account left open was a savings and did not disclose the 5 withdrawal or more free.

I made a small deposit on 2/09/18; and in a few days I would have the full amount to satisfy the overdraft. Soon after, Bank of America closed the account. I immediately went into the bank and told them that my tax refund would be in the following week. They pretended to act like they was going to help me and 7 days later they told me it's no way they can open the account. That's a damn lie! It's just they do not want to open the account for me. It's on the internet that BOA and Chase will open an account to receive a deposit.

It is obvious from my experience with Bank of America and the history of successful class action lawsuits against Bank of America, that the bank cares more about the profits of its shareholders than its clients. I was with Bank of America for over ten years. During that time, I was unintentionally part of at least two successful class action lawsuits against them. One was for an unauthorized credit score report and the most recent was for Bank of America's illegal overdraft fees. Recently, I was charged a fee on my savings account, even though I had enough funds in my checking account to also cover my savings account. I then got an overdraft fee after I accidentally paid my Bank of America Visa bill using my savings account with insufficient funds.

After 12 years of being a customer I'm done with BofA. I called them to have one of my rarely used accounts (Savings) closed and instead I ended up with checking (Debit) account closed - I was using this account for everything, including cash withdrawals, paying bills or receiving direct deposits. Although, I have repeatedly asked the customer support representative to confirm the correct account is being closed, they managed to mess up my entire financial setup. Now I have to spend time and possibly money to undo all of this mess. I'm done with Bank of America. Such a sad excuse of a bank!

I had a DDD of today February 22nd for my federal refund to be in my account. I called the customer service lines several times to either be told, “We don't see anything pending or it takes 3 business days for it to be released to you once it's received.” I have had my account with them for 2 years. This is absurd. Never had these issues with any other bank that I have dealt with. I do not recommend using them especially if you don't want your money withheld for an extended period of time.

Do not bank with Bank of America, they are nothing but thieves that nickel and dime you. I have been getting direct deposit from my employer and had gotten a bonus check from them that I had to deposit. So I paid some things off using that money to learn that they put the check on a 10 day hold. They charged me $35 for each returned item. Which in return took my entire bonus away, just in return fees. I will never use them again.

On occasion I would receive a small miscellaneous check for less than 100.00. Because the checks were drawn on BOA I didn't think there would be a problem cashing them at the bank... but because I no longer had an account with BOA, they charged me a penalty for cashing the check. My husband and I are seniors, living on a fixed income, and cash flow can be a real problem for us at times. When we would receive one of these small checks, it was thankfully welcomed, but it just seemed that if BOA wanted to establish some goodwill to us, charging us a check cashing fee was the wrong way to do it.

Sorry no business. Let alone a bank can be perfect. B of A has served me well over the past years. I have had to move to other banks when I moved to an area without a B of A. For the last 26 years, I had the same account until they decided to charge me a fee to continue to use that account. They moved me to a different type of account where I need to maintain a balance in both my checking and savings accounts.

I have been a BOA customer for over 20+ years. A few years ago, I had some debit card fraud on my account. I immediately contacted BOA. They assured me that they wouldn't let any more $$$ leave my account without my permission. They did not! I lost $8000. Today, I saw that once again another $1000 was being withdrawn without my permission. I immediately contacted them. I was transferred from person to person and eventually placed on hold for 31 minutes. This is ridiculous. I asked them to "freeze" my account. They did not. I asked them to issue a cashiers check for the full amount of my account. They would not. I asked for cash if they couldn't give me a check. They wouldn't. I refuse to be held hostage by this horrible company. I am now seeking legal recourse and trying to get as far away from this disreputable company as possible. Run. Don't walk away from these crooks!

Now they have 1 or 2 teller... long lines and stupid rules. They make you give your ID to make a deposit. I am there every single day since I have a business account. The teller forgot to give me back my license. I went back to make a deposit next day, I said, "You forgot to give me back my license." She said, "We aren't allowed to keep them so we discard them." Really Bank of America! You are unbelievable. I can't wait until my busy season is over so I can get the hell out of you crappy serviced bank! 2 tellers for 20 people in line is UNACCEPTABLE. Commercial accounts have to make deposits everyday and you make it PAINFUL!!!

First off I like to say I only got BOA because I was 18, got my first job and the job offered direct deposit and Boa was the only bank within 1 hour. They process things much slower than most banks. Coworkers with other banks consistently got their direct deposit faster. And they always had holds on my deposits. So I stopped using the card. I left it with 0.03 in the account.

A transaction was made from Bank of America account to another financial institution charge card payment. Payment showed posted from account, yet was being held from being paid still 13 days later. Efforts were made to correct this, transaction was redone by way of three way call between banks and us, 9 days later still not cleared. We've gone to bank, B of A says, "Oh wait, it'll cleared." While we're there an older couple complained of 2 checks posting but not cleared yet 12 days later for medical services they're responsible for. My assumption is that what Bank of America is doing is criminal, holding money somewhere while they gain interest and customers credit is jeopardized. DO NOT USE BANK OF AMERICA... EVER.

Have dealt with Bank of America for many years as a credit card customer and was always treated well. Even financed a new vehicle in the past, the loan processing was lightning fast and the interest rate was better than any dealer could offer. (Of course, it does help things if you have a good credit rating.) If I ever decide to buy another new vehicle, they will definitely be my first choice.

First, my wife had a trust account for our great niece originally opened in a bank that was subsequently bought by BoA. For some reason we had our bank book updated, and we were shocked to see a $4.25 monthly service fee that was depleting the account. When we complained to the branch manager, the fees were removed. Not too long after, we closed the account and gave the money to the trustee.

$300 in Fees! - We were making automatic payments and were never notified about paying a monthly amount less than the monthly payment. Why BofA sends all this advertisement for balance transfer and such and is not able to alert consumers that they are being rip off by their fees?

This organization accelerated and sold our student loan after the student was placed on active duty military orders, this occurred during the time BOA was also accelerating mortgages. They were subsequently investigated by the DOJ and fined. It is however regrettable they were not forced to reinstate the loans they had accelerated before their maturity dates.

I switched from chase to Bank Of America because a branch was closer to my workplace. Immediately I could experience the difference. Paychecks are put on hold for unreasonable time. I asked the bank teller and they said give it some time and as the history of the account is more than 90 days services get better. No, it never did. On top customer care people is extremely rude and don't try to help. Instead like a machine they keep repeating the same thing over and over. I asked to make some fund available as my other banks use to which I think is pretty standard but the guys are uninformed and just tell me what app tells me. There was unexplained deduction of $200 and the customer care just straight up told me it's the way it is. I have never had such bad experience with any bank service.

They have been very convenient and helpful especially with their tie-in with Merrill Lynch. I use their drive-thru and walk-up machines often to get my spending money. I had my very sick sister-in-law move here from Philadelphia and the fact that she used BOA already made it easy for us to keep the continuity.

Ten years ago I secured a second mortgage through B of A and used $50K for home updates. I have NOT used since and owe more today than ten years ago. I have filed numerous complaints with supposed regulatory agencies who simply pass on to B of A who does nothing. I have found numerous articles online indicating this loan met and should have been dissolved through class action lawsuit filed against B of A and yet it was not. Plain and simple - B of A are crooks.

They have to hire someone who knows how to resolve issue with their system. Such an idiots. Asked to hold for more an hour and transferring calls between them asking me my details back to back. Worst customer service. Highly recommended not to do business with these idiots.

I've used B of A for years but am now considering switching. They closed the Pacific Mo bank which was the only one within a reasonable distance. I don't understand why. They have made it VERY inconvenient to continue with them. If we even want to use an ATM we have to pay additional charges. They also closed this location without notify their depositors. At least we received no notification. That is just not right. It's like their customers are not important to them.

About a month ago my card was cloned and they got away with $302.95. It was the bank who alerted me about the suspicious activity in the first place, and there were multiple attempts to withdrawal $302 from my account. The criminals only got away with one charge, and the bank issued a temp. credit to my account. Now The investigation department for the claims and fraud department decided that they were going to reverse the money that was stolen from me, and hold it today, again. So this is 2 times my own money was stolen from me. Once from the criminals, and now from the bank. Now I have bills coming out. And overdraft charges. And they want to still investigate and not give me a credit back.

Predatory lending practices are the first thing to notice about this bank. Mortgage lenders are deceptive, fraudulent to the core. On the banking side, they would get you to keep opening accounts and then keep telling that since you have too little on account(s), you need to pay maintenance fees. I am sure one of the days they will get caught - just that the scale they have been deceiving people is amazing to me.

We have had a account for over 20 years. in Concord Nc. Many times we had Problems with our account & in Fredericksburg VA & everytime BOA managers & others including fraud department took care of it & has always put our Security safe for us. Even when it was our fault BOA took care of it in our favor. BOA Is #1 always doing things to keep our account secure for us. Have always took time like as if we was the Only account they had to give us assurance our account Never will be taken by anyone who shouldn't have been used to get information.

Continues banking errors. Hidden rules they don't tell you about till it's too late. They take control of your money and make you jump thru hoops to use it. I have tried to bank with them two times only to be very frustrated and confused. Will never bank there again and suggest everyone else not too.

They are still overcharging people with outrageous late fees. Their customer service is non-existent! Small Business services is NON-EXISTENT. Driver throughs are NON-EXISTENT. I have four BofAs that I can choose from and only one has Teller Assist which isn't bad when it works. Most of the time the machine cannot print a receipt of a deposit. They have no problem or concern if they have a line out the door and only one or two tellers. In the meantime there are four people sitting in their little cubicles waiting for the next slug to come in to sign up for some high interest rate. I wouldn't even give it 1 star.

Closed my nearby branch without notifying me in any way or putting up a sign leaving me with an ATM a few miles further. Changed me a monthly fees charging me $25 without notice and only removed the charge after I called the 800 number telling them I was going to leave them.

Had a 'live' check from a new employer that was drawn from Bank of America just a few blocks away. I was shocked when I was informed there would be a $10 fee to cash a Bank of America check at Bank of America, but I could open an account and it would be free. Outrageous.

I have had this account for over 30 years. It's been converted to various types of checking accounts with new and different requirements. Recently in October 2017 I received a notice that my checking account would be converted to a different type of account. No changes to the account number but there will be monthly charges with restrictions. I would have to either maintain a minimum $1500 balance to avoid monthly charges or have a direct deposit of at least $250 per month from Social Security or payroll or some other method. This conversion/change takes place in January 2018.

Had locked rate that was not honored by BOA. Frustrating process with poor customer service. Felt cheated and taken advantage of. Over 10 years of doing business with them did nothing for us. Loan representative stated she was sick causing delay but we were still within the lock rate date and still rate not honored.

I have had Bank of America for 15 years. I am originally From MA. I moved to MO July of 2017. I did not know what to expect when I got here but the staff of B.O.A welcomed me as if I always lived here. They are friendly and easy to speak with and don't try to pressure you. I will continue to have them as my banking institution.

I am very disappointed in Bank of America. You keep closing all your branches. You closed all the branches I liked. First was the one at Hartford Hospital then School St. Square, then Main St. Hartford and now the South Windsor one. You keep the one at Main St. E. Hfd. the worse branch I have ever used. I have 5 business accts., 2 personal acts. 1cvr acct. and 2 CDs. At this time I am looking for a new bank. I do not want to spend the day at your bank and that is what you have left me with. 2 branches that are so slow it takes a hour or 2 to make the deposits. Manchester is as bad as E. Hfd. You need to take a long hard look at what you are doing and the branches you are keeping. I do not want to leave. I have been with your bank for many years but you are leaving me no other choice.

Has been a time ago but think everything was fine and positive. Possibly have retirement with Bank of America. I am less educated about all of it though. Bank of America has been around a while without a buyout. That’s a positive for sure! Thanks.