Bank of America Reviews

Recently my uncle passed leaving me as trustee to his account. Upon receipt of the death certificate I met with an "adviser" to set his accounts up under his trust. The first attempt was a disaster. Advised they couldn't help me because I didn't have an appointment. So I tried the next day to call and set up an appointment - no answer on three attempts. Tried to go online - unable to schedule an appointment because website is set for existing users. Like I have his passwords. He's dead. Drove to bank to set appointment - asked to come back in 2 hours. Finally, second attempt which lasted 2 1/2 hours resulted in BofA claiming I needed additional notarized documents and they do not have a notary.

Once again, I had the misfortune of having to use a BOA banking center. One teller, the line out the door, and a branch manager claiming her other teller was in the ladies room. After about 20 minutes of waiting, the manager then announced the 2nd teller was now out to lunch! Thank you Captain Obvious! You shouldn't have lied to us the first time. The only reason I had had to torment myself by going there in person, was BOA was not allowing me to transfer my OWN money to another account with BOA. We are in the process of purchasing a new home, and you are only allowed to transfer 25,000 of your OWN money every 24 hours. This bank is truly a disgrace, and should be embarrassed to be in business.

Ordered metal replica items online for $90 (complete impulse buy, but was a deal I couldn't turn down - lesson learned...) which turned out to be from China, and not metal, nor a replica at all, but instead $5 worth of plastic toys. I mistakenly thought providing images and descriptions of items purchased (being "metal" and replicas - authentic looking) and description of item received (package labeled as "toys", made of "plastic" -shown on the shipping label- with "value of $5") would be enough to warrant a charge reversal. Not so.

Anthony was pathetic and rude when I ask him to help me understanding about a fee on my credit card statement. I just need the clarification regarding a transaction fee that appears on the statement. I've been a customer 19 years now with this bank, was happened at the branch location College Blvd & Antioch Rd in Overland Park, So in my conversation I reminded him about the reputation and bad reviews Bank of America was having due the customer service and the things was happening with the immigrants on their accounts and a lot customers are closing bank and credit accounts. He told me that Bank of America don't care about the closed accounts and if I was not happy he can log in and start the process to close my bank account. There are much better banks out there with a lot more transparency and fair practices. PLEASE take your business to another organization.

Pathetic bank. I've been a customer 10 years now with this bank. I can't recall how many times they have levied unreasonable charges on the account. Keep changing policies on account maintenance charges. The try every loophole to debit money from your account. Almost feels like their practices are such low standard. Most recently no prior notifications on interest charges and upon inquiry rude staff and no reimbursements. There are much better banks out there with a lot more transparency and fair practices. PLEASE PLEASE take your business to another organization.

First off, waiting for over an hour to speak with a human being is ridiculous! Then when I asked to have my due date pushed back a week, just this one time, I was denied. As I explained, I needed my existing funds to assist my family in North Carolina after Hurricane Florence. So a natural disaster does not warrant ANY special consideration for someone who has paid on time since the beginning of the account. I was told that I could call back after I'm penalized and TRY to get the late fee and higher interest removed, but now that I've dealt with them on a few issues, I know that this would be entirely pointless to attempt. This is the worst bank, next to MBNA, that I've ever dealt with. No flexibility, no consideration, NO THANK YOU! Once I get this account paid off it will be closed for good.

I spoke to customer care and took a waive off for a reason. There is no BOA atm or bank in the location where I am currently living. After some time they took back the waiver and charged me without notifying me. I called them and asked for reason they are just ignoring the fact and still charging my card for usage in another ATM (where I don't have an option).

Can't set up autopay for a couple billing cycles. Won't let me set up Statement only payment. Worst experience ever. Keep far away from this bank!!! Why the hell does Bank of America have to make it so complicated? Every other credit card, there is a repeat/auto-pay/Statement only option when I log into my account. But Bank of America makes it super complicated. For my business credit card, they have to send me a paper (7-10 business days) so I can set my automatic payment. After I fill out that form I have to send them back, it takes another 7-10 business days. Just terrible!!!

It takes 30 minutes to an hour to talk to a human. Consistently. They dropped my purchasing power (on a no pre-set limit card) without notice or reason. Every payment was made on time as agreed. Then they promised a refund of a fee (I recorded them telling me this) and then they refused to refund it. Use Chase Ink or Capital One Spark for good customer service and people that keep their word.

I have been a BOA customer for over 30 years. I have had mortgages, saving, checking and credit accounts. The last few years I’ve noticed they have been cutting back on branch employees leading to painfully long waits every time I go inside. If I’m waiting so is everyone else. BOA is making a clear profit yearly but at the consumer's expense. What could the possible cost be to properly staff their locations. I find their lack of consent for my time egregious and unexceptional. I’m hoping someone from BOA reads these complaints and makes some changes or I will be switching banks.

After over 24 years with Bank of America one day I went online to check my accounts and they were all frozen! No reason or warning. This website is the personal info for the board ** if you want to complain.

BOA IS DOO DOO, took 2 hrs to open an account in an empty bank. After I had made the account online they purposely closed it so you have to go in and wind up with a different deal. This was after they took school tuition money and held it for 7 business days because I had been the VICTIM OF IDENTITY THEFT!!! So their way of helping was practically getting me put out of school. Then in my 19 yrs of having accounts everywhere NEVER HAD I BEEN CHARGED 5 BUCKS or any fee for buying from ASOS US through PayPal. They charged me an international transfer fee for buying clothes from ASOS??? Yes. Da ** they did. Now they keep coming up with excuses every time I call customer service to not closed my account. When I demanded I wanted to leave they keep saying I need to pay a fee to leave their Bank. I've only had an account with them 2 wks now. ONLY 2 WKS.

I went to use my prepaid card at a gas station gas pump. My card gets declined for no reason. I call the number on the back of my card only to find they block my funds for NO ** reason. That I have to wait 3 ** days!! It's past 3 ** days. I still don't have my ** money!! And people wanna know why BOA is targets of bank thieves. Maybe some are just trying to get their money back!!

I was a Bank of America customer for over 10 years when I get a letter in the mail stating I am no longer their customer with NO explanation as to why. I called and according to their policy, they can refuse your banking at any time with no explanation. This was a payroll account that I have never skipped a beat on paying anyone. I felt embarrassed because I have two other bank accounts and have been in good standing for over 15 years and I have no issue. I’ve spoke to several managers, supervisors and they all said the same thing. "We don’t have to give you a reason." Meanwhile, I am labeled a “criminal” in their database. I am not in check Systems, never even bounced a check, let alone never had a negative balance in the account. The letter stated NO reason and according to the representative that is their policy. Be aware people...

I am the owner of a private investigations firm. I am a licensed paralegal and president of my neighborhood watch association. I also sit on the Board of Directors for my Community Association. Opened Bank of America account in 2008. On August 21, 2018, I went into the Bank Of America, Parker Road branch, Florissant, Missouri to make a withdrawal of $3,500 from my own account.

I am a victim of fraud. Someone logged into my account and changed all my information and then sent a transfer to a PREPAID CARD via NETSPEND. Not Bancorp like was previously stated. The generic letter I received stating that the transfer was done via my instructions is completely incorrect and false. I am currently unemployed and this money is life or death to me and your subpar security measures were the main cause for my funds to be stolen.

If you are thinking about open an account in Bank of America, go the other way. Fintechs in general give better everything, from rates to customer service. But if you still need a big bank, I'd recommend Chase. BoA: 1. Poor customer service. Requested a new card (mine expired) and they blocked my account completely. I couldn't use it online, nor with the card. (Technology nowadays and they could not send it to be activate upon arrival?) 2. High fees and low returns. It's no wonder that Buffett is in it. The moat was created and he put his king on it. He knows it's a hard business to compete so they can abuse customers this way. At least, compared to BoA Chase is a bit better in rates and in service. But if you can, stay away from all of them, and just go to these new tech companies in the finance industry, they are better at everything.

Myself and my wife were inundated with phone calls from people claiming to be from BOA. Online lookup says that it's a scam number. Didn't trust the number so I went to my account online and there was nothing there about needing any info. I then tried to call the number on back of my card -- what a joke!!! I called more than 3 times, each time was on hold for more than 30m, the last time more than an hour. Finally someone answered and I asked them what was so urgent that they called more than 15 times but then they wouldn't answer their own d--- Customer Service line. They said they need my source of income. Source of income!!! I've had the card more than 25 years and suddenly it's urgent to have my source of income and if I don't give it they will cancel my card! Ridiculous. The calls were nothing more than harassment. Their customer service is a joke and the info they requested was ridiculous.

Just realized BOA charged me $12 monthly fee to keep my online checking account with them. They said they sent me the physical mails and online statements which include that message of policy change but why should I check them if I don't have any activity in the account and they expected me to check the statement IN ORDER TO find out they will start to charge me $12 since January 2018. Also they don't remind you every month, they only do it in the first few months and then they assume the customer is aware of the change. This is unacceptable. I will not consider using their service in the future and I will spread the word to anyone I know to make sure they don't use their service which sneaky practice. Philips of customer service in TX branch. No, you guys won't get a chance to earn back my business. Very disappointed.

I have been a customer for more than 90 days and have had nothing but problems. I deposited a check of $400 and it was held for 5 days. Okay cool it's my first check. They need to verify it... Well on 08/31 at 8:30 am I deposited a check for $1200 and I didn't get those funds until 09/06... so you know what that means. I was late on rent... it came back as a returned check. The crazy part is most apartments Bank with BOA... so why wouldn't the accounts have the communication between one another.

I'M CURRENTLY ON THE PHONE WAITING FOR A HUMAN TO PICK UP. ONE HOUR AND 30 MINUTES AND STILL ON HOLD! This is getting really frustrating. Every time I try to sign in to my online banking, I am asked if I have dual citizenship. I have 4 other banks which never ask this question. Bank of America is crossing the line! One of these days, I will switch all my online banking and credit card to a more professional bank. I think any bank would do the job.

Made a phone call at 3 pm today because I noticed unfamiliar charges on my debit card account. $70 worth of unfamiliar charges, as well as a $35 overdraft charge that was caused by these fraudulent charges. Trying to find out what these charges are, and trying to deactivate card and get a new one. It is now after 4:30 pm. I have yet to speak to a human. Still on hold after 90+ minutes.

I misplaced my wallet. Remote chance I might have lost it. So I wanted to call the bank so that they would put a hold on the card. I do not want to cancel the cards. I have scoured the website and the mobile app, there is no help over there. You can cancel the card, but cannot put a hold on it. I need a human. So, I called. As of writing this, I am still waiting for someone to answer. I have been on hold for more than 62 minutes, yes minutes. It is more than an hour. Ridiculous. Tape keep repeating that Bank of America values your time. Hmmm.

I come in to cash my check and they sit me down and I sit here for 45 min and watch 6 other people walk straight up to the teller and cash their payroll check. This is ridiculous. I'm still sitting here and they haven't even spoken a word to me that have fallen off. I'll never return to Bank of America. GET YOUR ACT TOGETHER. THOUGH THIS WAS A BUSINESS. GUESS NOT.

I made an online deposit into my Bank of America account on 9/4/18 from my HELOC. The check cleared my HELOC account but BOA put a hold on it for 9 days. When I called today they were unable to provide a reasonable explanation. I've been a BOA customer for 20 years and this has never happened before. I needed the money for my daughter's college fees but now I'm going to end up paying it late and incur late fees. Very unhappy with this transaction. Will never do this again.

Was charged excessive overdraft fees. Customer service stinks in my branch in my town. The customer service just sits there and twiddle is their fingers. I never see them actually doing any kind of work and after sitting and waiting half hour for a customer service specialist. All she did was scolded me and not listen to my problems or address the issue in a positive manner. Plus she was not interested in the situation. I don’t understand the customer service at the Bank of America. They are rude and arrogant. I’ve been banking there for many years and have several accounts linked to one another and truly annoyed that your customer service is so inattentive to Their customers.

Bank of America has to many monthly fees on small business checking accounts. My BofA account is the only one of my accounts that has a minimum balance limit or monthly spending limit. The criteria on the minimum monthly spending seems to change every couple of months. I'm done with BofA. Too much of a hassle.

This bank is a thief I never get overdraft problems as I am a good customer. I have my account with Bank of America for more than 10 years. I have online notifications and the night before everything was good with my balance. The next morning by 6am I saw I had 2 overdraft fees $35 each one I went ahead and transfer from my savings to my checking the money to cover my transactions but not the $70 of the 2 fees this bank charged me. I called them and I asked them to please check my history and I explained to them I never had overdraft before so please void those 2 fees. They say they can only help me with one and they can't remove the other. This bank has n customer services I told them I will close all my accounts and write a review about it and they say it is ok if I want to do that. THIEF, THIEF, HORRIBLE SERVICE!

This bank has been the worst nightmare I've ever had to deal with. There is no such thing as "customer service". When you try to resolve an issue, you get transferred around until they hope that they have worn you down, and you will finally hang up. We suddenly were notified that our payments are behind, although we had been making payments. After talking to at least 5-6 different people including a very rude supervisor, not one could tell us how the payments were applied...

We applied for a small credit increase on a credit card from Bank of America. We have had this card for over 10 years. The credit increase was declined for the following reasons: 1. We had one (1) late payment. 2. We had too much debt (most of which has been paid off but not reflected by the credit bureaus). 3. Our home and all vehicles are paid for but was not considered. 4. We have a substantial investment with their associate and was not considered. In other words only the negative was considered but none of the positive. We closed the account and told the employee why we were doing it and what would be said if we have a chance. If a bank makes small credit decisions based on this, can you imagine what they use to make big decisions like mortgages. Whatever you do, find another bank.

Got a new phone. Tried to log on to my account. Got the typical, "We don't recognize this phone. We need to send an email or text with a code." It did not let me even get a code and locked me out. Problem is it's Sunday and calling their office a recording states they're closed till Monday so we're stranded. Typical BofA. When it's your money they don't care not if it's theirs they charge fees.

It was my first time to call BOA customer service since I opened an account last year with Bank of America. The reason I called was there is a unauthorized online payment posted on my account from a person I don't know who from another State. But when I called BOA customer service, the estimate waiting time was 20-25 minutes. Finally a customer representative answered phone and then I just realized it is a very complicated process to dispute the charge, BOA need send me a letter with dispute form by USPS mail which requires me to fill out and mail it back to BOA... Then it needs about 45 days for whole processing. It seems much complicated than other Banks to dispute a charge.

WHY are your ATMS turned off overnight and far into the morning??? This is the most inconvenient, most annoying thing EVER!!! At least let the customers know the exact time frame of the shutdowns so we won't be driving all over the city looking for working ATMS!!! Even at 6:15 am on a Friday I couldn't use an ATM because it's STILL shut down.

BOA is required to make funds available to you per Reg C within 5 business days at the most. Do they follow Reg C? Nope. Report them to CFPB for Reg C violations. BOA is required to report accurate information to credit reporting agencies. Do they? Nope - they can close your checking account and report you for account abuse or fraud for no reason at all. Report the to the CFPB for FCRA violations. Get your Chexsystems report and dispute their inaccurate reporting. Sue them under the FCRA.

I received a bank Levy by mail from Bank of America. Nowhere on the letter does it state that they will take $125 from your account when you receive a tax order debt. I received my driver's license at 25 years old. I then received a tax ordered it for $18,000 which I have made payment on since 2008. It's 10 years and I'm down to $400. Starting Feb, 2018 my son was killed by a car. We lost their father in April, I almost lost my mom in June. My family has been through the most. I have not had a job in almost 2 years. All of my money is gone now. Thanks to Bank of America. I received letter telling me Franchise Tax Board took $125 from me then upon my investigation I found that Franchise Tax Board never got money out of the account but Bank of America took all my savings which was $77. They left $30 in my checking. I'm guessing so that next I can receive an overdraft fee.

Don't expect to resolve problems quickly or efficiently. You will be transferred multiple times and wait on hold for what may turn into hours of wasted time for you and this inefficient company. I doubt the management cares about this since it has been allowed to continue for a long time now.

My husband passed away unexpectedly the 8th of this month (Aug 2018). I am the executor of his will, I am trying to settle and close his accounts which I am neither the joint signer or an authorized user. I spoke to a Mr. William **. He refused to give me ANY information as to what I need to do to be able to close account. I begged in tears to be transferred, he said there is no one to transfer me to, he just kept repeating "I won't discuss this with you."

I would hope that BOA would read this post and prevent issues like this from happening in the future. I closed my account because Bank of America charged me two times for overdrafting my account once. I called and called and called, while I understood the one fee I did not understand the two. I asked them to please refund me the second charge, to no avail. I was so upset I moved forward with closing my account. Fast forward to 6 months from then, guess who receives a check in the mail issuing a refund for an overdraft fee that was made in error. I closed my account behind this, no one, and I spoke with many people, would help me resolve this. I suppose it's great that they admit their wrongdoings but they lost a customer in the process.

I've been overdrawn a few times and they charge a fee for it if you don't get it covered in time. But the worst part is, you don't get a notification you are overdrawn until the next day after they've charged you a fee. And no amount of talking to anyone will fix it, and if you don't get the balance positive within a few days they tack on another fee, until you can finally cover it. I understand I should watch my account better, but after literally one day of not checking it I've been hit with a fee again. I am probably finished with this bank.

I did a wire transfer 6 weeks ago inside the Redondo Beach bank. The guy who I gave the information to transcribed two numbers incorrectly and didn't notice till I came back a week later asking why my wire transfer had not gone through. So it seems they dropped it in someone else's account is what they say and they can't get it out. It's been 6 weeks, it's not been fixed and they have NOT reimbursed my money to me. They don't return calls and I've spoken to the branch manager, her boss and Bank of America corporate department with NO help whatsoever. Also - I've been a client for 22 years, have bought houses, cars, etc there and this is how they treat you when THEY make a mistake. They are completely incompetent.

A lot of people will talk negatively about this bank. However, their negative feedback is based either on one account type or a level of ignorance towards Bank of America policies. As I have had my accounts with them for a very long time, I have never had an issue with them. The fees and charges are properly described by their agreements (which you should learn to read), the money in their accounts is accessible around the world as they link with other banks. I lived in China for 4 years and was able to deposit and withdraw without any charge for exchanging RMB. The account showed how much I had in USD and RMB, and I would just withdraw RMB without an exchange charge, WONDERFUL!!

For anyone looking for a merchant account please stay away from Bank Of America Merchant. It is a SCAM. They make it look so easy and it might seem fair price for your Clover device but believe me they are ripping people off. They will sign you up for a long term contract and you won't be able to get out of it for a long long time. I closed my store last year and I called BOA Merchant customer service to close my account immediately after I shut down my business. They were unable to cancel my account unless I pay over $500 cancellation fee so now I'm stuck to monthly fees until next year.

I reluctantly opened an account at Bank of America after Washington Mutual went under during the economic crisis. Now, after 9 years of having the same checking account, suddenly I noticed a $12 maintenance fee. This is the "new" type of account they rolled me in to. (Without my permission.) I was told it is stated on my original contract they have the right to change their accounts at any time. So basically what this means is that they will sign you up under a free account and then switch you to a fee based account without your permission and it's all ok. They are a horrible bank!

Don't open an account! There is no way to close it easy just like you opened it. BofA makes you call them asking you question after question, "Why do you want to close?" then will send you to a branch to wait just to close the account.

I’m still shaken up about my experience at The Sargent Drive Bank of America in New Haven CT. Even though I’m not a customer of the bank I was there to make a deposit for a customer. The line was out the door and even though there were about 9 employees only one teller was processing transactions. 1 gentleman in the line very nicely complained about the line and asked if someone else could assist the teller, 2 female managers and a gentleman started screaming at him, when I tell you screaming it was beyond that, threatening him to call the Police. They told him to shut up and wait. I was so scared and I could not believe the attacked and treatment to a customer. Glad I’m not a customer of Bank of America and never will be.

Deposit a lottery check a day ago. I understand all funds can’t be available but only $200 and have to wait 4 days until end of day at 5pm to get more. It’s a lottery check state treasury like the state tax return check which clears same day or next business day but 4 days, come on. Long time customer. I see why these reviews and complaints go out. I wish I had looked years ago. Now another bank will be getting my business and my family friends etc. on Facebook Twitter will know also. If I keep one or a thousand of customers from opening accounts in your misguided bank. My job is done. Well done. Goodbye BOA. You’re only as good as the people that work there and the customers that brought you your profit. Wtf. Smh.

When making a bill pay, Bank of America does not immediately withdraw the funds. Instead, they let the funds linger in the account for a few days and then they take it out on a day when the account might be low so that they can get an overdraft fee. After the day they promised to take it out, they removed all indication of a bill being processed so you might think that they changed their mind about sending it out! Terrible way of doing business. Don’t trust them!

I was goaded into opening a business checking account by my local branch. They convinced me that my checks could be cashed quicker if I had an account with them. This was true until 2018. This year the process of cashing a check at a counter takes about 20-60min depending on the branch. To top it all off, earlier this month I was informed that they don’t do “cash deposits any more”. No warning at the counter when I asked for it. I even filed a complaint re: cashier didn’t follow directions, and the next week I went in there were disclaimers everywhere, at the teller and atm re: no cash deposits at the teller and get this, even if you deposit cash BOA can hold it for 24 hrs or indefinitely. They literally wrote a disclaimer that says they can hold your money for as long as necessary.

I was a victim of fraud - someone got my debit card info and used it. 4 months later (after my money was refunded from BOA) I was getting ready to pay my child's daycare and noticed my entire checking account plus more had been wiped out (leaving me in the negatives). I called BOA and they said they couldn't find sufficient evidence of fraud so they took the money they refunded me back WITHOUT any notice. As a result of this, I was unable to pay my child's daycare resulting in me losing my job! I begged and pleaded with the bank and they were just rude to me. DO NOT TRUST THEM OR DO BUSINESS WITH THEM! I am in the process of suing them as well (thank goodness I have a lawyer in the family)!

I have had $18,980 in checks put on hold in my business account. I am now bouncing checks, being charged NSF because of the hold & Bank of America won’t do anything about it. Both checks deposited are from returning customers. This seems like a loophole to make money off unwarranted fees when I would clearly have money if Bank of America didn’t decide to put random holds. I do over $200k a month thru my bank account and this is ridiculous! The rep I dealt with, Linda **, was also the rudest broad I’ve ever dealt with! Will be taking my business elsewhere!!!

I made a mobile deposit, around 7 pm on 8/10/18 and it’s showing that it won’t be available until 8/21/18 which to my knowledge the longest they can hold a check is five days to verify funds and to make a point across. It's only $500.00 which is absolutely absurd. Not to mention every 2 debit cards purchases I’m asked to verify the charge and one day I was buying groceries 10xs. I inserted my card and had to call customer service in a very busy grocery store with everyone looking at me like I didn’t have money to pay for my groceries which upset me, not to mention my food was going warm after being in store 1 hr on the phone with customer service and being in a hurry. Had a my daughters Birthday dinner that I had to prepare - point blank very inconvenient and humiliating and the bank telling me there was no lock on my debit card! I was on the bank waiting 21 minutes.

I have been with Bank of America for over 8 years and I have been having so many issues with them within the last year. Within the last year I have been getting charged with overdraft fees. I was Told that they only do ONE overdraft waiver a year. I cannot be with a bank like especially when some of those transactions are not my fault. I put the money in on time. All that money they have and only 1 overdraft waiver a year.

I was ignored while standing, waiting to be waited on in the BOA in Pensacola. I was the only customer in the bank at the time and waited for the ** man or woman behind the counter to help me. I waited, threw my hands up at my wife sitting in the car waiting on me, turned and waited another couple of minutes, still standing and waiting, I threw my hands up and walked out. My wait was over the time limit when it exceeds four minutes before asking what I want. No mention of, "I will be right with you", not a peep. Had I been **, maybe, will never know because they will play it down as I was just in a hurry. Not the case. I still did not get done what I intended.

I am working on a payment schedule thanks to the kinder capable BoAemployee I spoke with last. Very helpful.

Yesterday I checked my dad's account, he is retired 68 years old. I noticed he was -$88.00 because of autopay insurance charge and he did not have enough to cover the charge so I later deposit $95.00 to my dad's account to cover the fee and I check today he got charged $35.00 overdraft fee on an SSI retired old man. I call today and explained to the representative and he is telling, "Sorry I cannot do anything about the system is not allowing me to do anything (Excuses)." All I got to say is this bank is a rip off. They only care about taking customers' money and do not care less if you disabled or retired. My advice stay away from this bank and do your research when choosing a new bank.

I had opened a checking account for my son a couple years ago, but because he was a minor I had to be on the account. He is an adult now, but I could not be taken off his account, according to BofA, unless both of us are present. This is impossible, as he now lives out of state. He got his account into the negative, so I went to close it so it wouldn't affect my other accounts, and I would pay the negative balance. I paid the negative balance, and closed the account. But when I got back to work, and I checked my account, they had taken over HALF OF MY SAVINGS. Customer service on the phone was useless. They told me I should have known I would be responsible for "hidden fees".

My wife set up an account with Bank of America. She deposited $1000 in the account. We have a joint account with MCU and she has a Chase bank account and this was supposed to be our savings account. About 1 week after setting up the account they sent a letter informing us that they were closing the account. They provided a 1-800 number to learn why. The only thing that they would (very tersely) say is that "It was a business decision". That very same day we learned about BOA questioning the citizenship status of its account holders. I am a citizen from birth and my wife is a legal resident alien for the last 30 years. We are homeowners. We have great credit. There were plenty of products and services they could have sold us. We will never have any future dealings with them.

It seem like Bank of America is trying to use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Bank of America claim that I own them money. I am request Bank of America to meet in Orlando and show me the original contract with my signature. Bank America refused to meet me to show me the original contract. Also Bank of America is trying to collect a debt that pass the statues of limitation. Bank of America continue to report false information on my credit. Bank of America claim the account is charge-off. If the account is charge-off, then Bank of America should not be get this allege account as tax write off and still try collect debt at same time. To I really believe that I am being discriminated against because I'm a ** male.

I am a Preferred Rewards Platinum Honors client. This means nothing to my local branch. I went in for a simple notary request. I could not be helped without an appointment. My daughter went in today, Saturday, to have a minor change made to her account. She was told they were too busy, to make an appointment. Earliest available? Next Saturday! I am in the process of leaving BofA due to the minuscule interest on checking and savings, nobody cares. If you want a great banking experience join me at Ally Bank. Great interest rates and a desire to assist... Without a brick and mortar location. My daughter will be leaving BofA on Monday.

I hate to sound like a broken record, but your employee really need to do a better job, the saga continues and this may be the last straw. On Monday 7/30/2018 I went with my 88 year old mother who is walker bound into your Encino branch and met with ABDUL to open up 2 new checking accounts. I explained to him that we needed the check right away because it is the beginning of the month and my mother and I need to pay the bills. He had told us we should receive the checks within 3 business day. I call Abdul yesterday to tell him we have not received the checks and left him a message with RP the branch manager. I did not hear back from Abdul.

8/3/18 Small Business care DOESN'T ANSWER! STAR RATING DOESN'T HAVE A (-)??? OPTION... IT'S NEEDED. I sat on WAIT for over 41 minutes, only to be disconnected. I now type this with clock counting @13 minutes and listening to the ads and fake/pretentious apologies. I demand compensation for my time as it goes one hour. Please reach out to me to start a class action for failure to provide promise of reasonable service. Attorneys... contact me!! The ability to access account control or info is fraud. Represented/Expressed. Screenshot your call details!! Demand fee reimbursement for your account. Make an account here and file complaint upon every encounter.

Bank of America are thieves that steal from the poor. I'm a very poor person, and have less than $1,500 in my bank account at all times because of it. Bank of America charges me a $12 maintenance fee per month because I can't stay above $1,500 a month. I used to have a waived fee years ago because I signed up online. They have since changed their policy, and now they are taking money from me because I am poor and thus making me poorer. What kind of disgusting messed up logic is that? Punishing me for being poor. I'm leaving this corrupt business.

B of A opened an account was an error account but never fixed their own error. Instead they froze 44,000.00 and closed the account. I was treated poorly by customer service on a few occasions. I finally received the money, but there was no apology for their own mistake. B of A appears to act upon anything but the law. I wouldn't recommend this bank for money services.

I went to the bank located in Harbor City, CA on 07/27/18 @ 4:45 pm. Right when I entered I saw the long line. About 20 people were in line on a Friday and only two tellers were open. I was greeted by a manager name Juliana. She asked me is there something she can help me with. I told her I'm just here to deposit a check. She then offered me the service through the ATM. I then asked her, "If I deposit this check will it be cleared tomorrow on Saturday." The reason why I asked this question is because I had to pay rent by the next day. She then asked me a couple of questions such as "How long has your account been opened? Have you been overdrawn before?" My answer was, "I'm a returning customer and it's only been opened not even a month." She then told me, "Oh then no. The check won't clear." But then after looking at my check she said, "Oh it's a Bank of America check, it would be clear tomorrow."

I have been trying for several days to reach a LIVE person in customer service at Bank of America. I do not have an account and was trying to open one for my daughter who is about to leave for college. After numerous attempts I made the trip to the nearest branch (there is not one in our town). The girl at the branch was not at all helpful and when I asked for a corporate number she said she did not have one. (How can that possibly be true?)

So I deposited a money order for $880 and Bank of America held it for a few days, which is what banks do. They ended up closing my account instead and that money was for my rent. They said it couldn't be verified and said it was counterfeit and to bring proof to a branch. I went to the branch and showed all proof, MoneyGram even said they can verify with them. On July 18th the manager said they'd contact me in 3-5 business days. Time has been up and I have since been evicted. I slayed my ** off for that $880. I've called and dealt with the rude workers in the account closing department and they keep giving me the runaround. This is frustrating. This isn't fair, I will never in my life trust banks again. They take your money that you worked your ** off for and I keep trying to fight this thing and nothing is happening.

I've been a BofA customer for almost 25 years. My recent financial transaction with them was the most awful experience of my life. I've purchased, sold, short-sold and re-financed property in the past and this re-finance with Bank of America was beyond horrible. Almost every aspect of the transaction was broken. If you need a mortgage please look elsewhere first. As soon as makes financial sense I will re-finance again just for the peace of mind knowing I will not be giving them one more penny of my money.

My husband and me just got married this past weekend. We deposited our checks and they are holding a bank check till August 1st when they said we could have cashed it and had the funds right away vs waiting for the deposit to clear. This was the last straw so we are leaving the bank with our families... Bank of America lost a lot of money and we have had nothing but troubles with them not keeping track of accounts. We have had several incidents where Money was overdrafted due to processing then fixed and having to fight them for their automated crap. Due to them not giving money on direct deposits from Amazon for a day or so we would wind up missing bills.

If I could give a (0) I would. I’m literally $6.25 overdrafted in my account and they’re charging me (3) $35 fees = $105. I can completely understand (1) fee for the big $6.25 but to be charged (3) is crazy because they like to post transactions late to the account. They’re refusing to adjust and threatening to send me to collections.

Stopped, for the first time, at a brand new Bank of America store in Royersford, PA. Cashed a personal check (for $300); however, when I tried to cash a check for $6.36 made out to my wife -- endorsed by her and countersigned by me -- I was told by the cashier that she'd have to check with her manager before giving me the money. She knew my account balance was $15,000+, but still had to get approval! In a hurry, I directed the teller just to deposit the check; she did so, adding that she wasn't sure where the manager was anyway. Everyone I've met at the two BofA that I have visited is pleasant. But they all seem hamstrung by depersonalized regulations. And a couple seem scared to death that they're going to get fired if they make a move that may upset corporate.

After 10 experiences with this Bank of America, I am emotionally and financially exhausted. Extremely poor customer service: very inconsiderate to their customers, account security, credit card information, High ambiguity, backdoors, high interest, HIDDEN INTEREST. Terrible, terrible, terrible!!! All they care about is...THEIR MONEY. They don't give a ** about yours. Save yourself. I try now Chase. Will see how it's going.

I opened a new account against the advice of a friend and my Human Resource Director. I thought how bad could it be. Well due to fact that I switching from one bank to another for personal reasons there is a live check in between my direct deposits. I deposited my live check into the ATM today only to be told that there would be a 7 day hold on my funds. This was my entire check with bills to be paid. There was no way of knowing that they would hold the entire check so I called and went inside to try speak to someone only to be told by several different people "I'm sorry but there is nothing I can do". I tried to tell them that if I would of had some kind of warning that I never would have made the deposit nor would I have opened an account with them if I had I read their reviews first.

Scheduled my Visa payment online in full as I have for years. BofA credited it 3xs draining my checking acct. 1 week later and hours on with customer service, managers, tech support... no resolution! Big credit sitting on my Visa. That was to be credited back and a manager call me today... nothing of course! I'd like my $7k back! I have bills to pay! Oh wait. They finally credited 2 payments back... and took them both out of my checking the next day!!! Keep telling me I've scheduled the 5 payments! Right, I'm an idiot. Their website had been down for days so I'm assuming that caused it? Customer service is ridiculously incompetent.

This bank is too big for their own good and own enough of the market to not care at all about anybody no matter who you are. I've worked with them with Merrill Lynch and Merrill Edge and Bank of America banking and all is absolute garbage! All they care about is how much money they can make off of you. I had a brokerage account with Merrill Lynch and a Self Directed account with Merrill Edge. I made money too quickly, They said I need to have the account open longer before I'm allowed to start making money... They suspected me of "fraud" and shut down my account.

I have been a long time customer of the bank. Ran into some personal issues and a friend wrote a check to help me out. I never had issues before in depositing a paper check so thought nothing of it this time. Now told there is a hold on this particular check and nothing could be done to remove the hold. I could tell my friend to stop payment and then have him electronically transfer. I let her know if I have to have him stop payment and pay a fee for that I will just have him write a new check and I will take it to his bank and open a new account. NEVER have I had this done and now I am in financial straits until they decide to remove the hold which will be for another 8 days. I asked what if his bank has issued the money and shows as cleared and paid out on their end and she says still would be a hold until the date quoted. To me this is unacceptable.

1231/5000. Awesome bench!!! Treat their customers as junk, I had two deposits that I received from two sales to two different people, who deposited me via Zelle in my account on 6/6/18. On 06/12/18 I had my account blocked for analysis saying that there was fraud, absurd!!! Do you have the entire process of the bank system for deposit and what guarantee do you have? No, the bank is not interested in you! They just want to ** you, I did everything right in the receipts as the bank requests and the people deposited and to do this have to register the customer and in sending the value you have to confirm with a password sent in your email to close the transfer requested!!! Now if you have any fraud this is the responsibility of their banking system and not the customer who received your money!!!

The worst customer service. My account was compromised two days in a row. They wiped out all my money and BOA will not give me any to hold me over even after the fraud merchant cancelled online order. Bank of America is too lazy to go out of their way and help anyone. I got three different agents and answers, waited on hold all day twice. Never picked up after 29 minute of hold. This never happens with other bank accounts. They are a HOT MESS. Their Security is basically non existent. From this point on, I will keep a very small balance there because I am stuck with them.

I have been with BOA 20 years. Yesterday I noticed a Maint. fee of $25 in my checking on-line statement. I have $15,000 in savings and $3000 in checking. I was told that I had to maintain an average daily balance of $10,000 in my account to avoid the fee. I have two direct deposits monthly from social security and a federal retirement. (BTW I'm a senior.) They said that didn't count. I said, "You mean that with my savings balance and checking balance that I don't qualify to avoid this fee?" They stopped for a minute and said, "Let me check your account."

So I have had Bank of America for almost 12 years never any issues on either their part or mine. For one the hassle with me booking a hotel not being able to stay there because my fiancée ended up in the hospital for a week. They gave me credit then 2 months later took the money back out and took me another month to get the money returned and after at least 7 calls to the website I used. Made 3 trips to the hotel, a handful of trips to the bank itself and now another issue with trying to get more money back. I'm tired of the hassle. I'm high risk pregnancy and definitely don't need the tension and all this. So yes it sucks but will be closing my account and hope someone else will be just as good as this bank used to be.

I opened a check account. I deposited a check for 1400.00. After 5 days only 300.00 was available. I went in bank. They said they thought the check was forged. Then I deposited a check for 500.00. That never showed up on the account. I went in. They said the check was fake. I called the man that wrote the check. He said, "So why did my bank cash it." I spent hours on the phone just to be passed from one department to another. The last person told me he has to email the department that know what is going on and I would have to wait another day. It has been 4 weeks and no one can tell me where my money is at. Unreal. Thank God I found out how bad this bank is before I put real money in. I just sold two beach homes in Florida and Bank of America will not see a penny of that. I wish they would change the name. It is a disgrace.

I went to the bank yesterday. I wanted to cash a check from their institution. I gave them my drivers license and the check. They said that since my signature did not match exactly they would not cash the check. They wanted me to sign it again but nearer so it looked more like my ID. I told them no I didn't need to sign it again. I also gave them my social security card to prove that my signature is always different and that my card was closer to the check. They stated that my social security card was not a legal form of ID that they accept. I ended up going to another branch that helped and said the other was overzealous. I will never bank with this bank.

I signed up for a debit card and just received my debit card to my home address yesterday. I woke up this morning and tried to activate my card by going online, it said my card didn't exist, I called customer service and a lady told me my card was blocked... How is my card blocked? Why would I be sent a blocked card? Then she transferred me to a Bank of America number that is closed, so the phone hung up on me. Then I came to the actual bank and they have me sitting here waiting to be seen for half an hour just to talk to someone to find out what is going on. I shouldn't have to go through this! I should of never left TD Bank. Biggest mistake is this bank.

There are too many issues to even BEGIN to touch on, but the main one is they don't offer a checking account without a monthly maintenance fee, and they're quite proud of that fact. Even for people who have banked with them for years and years, they took away the option to bank without paying THEM to CHOOSE to trust your money with them. Their employees have been rude to me, been sexist to me, condescended to me, lied to me, pretended to know what they were talking about, and sent me around in circles. None of them seem to know how to do anything if a computer isn't telling them how to do it or what to do. It's incredibly frustrating and they need to shut their joke of a business down at once.

I applied for a loan online. Big mistake. They put bad funds in my bank and Bank of America closed my account. No notice. No nothing and my direct deposit was posted and I have no gas, no food and they told me there is nothing they can do. I pleaded with them but found out they do not care.

I have been a customer with Bank of America since high school. After 17 years of service, you would think that they would take some consideration rather than charging me. I did not know they were even charging my account until I got an alert stating that my checking account balance was below a $25 threshold. To my surprise, I have been getting a maintenance charge for the past 4 months. What exactly are they maintaining? I've stopped using this bank and there should be no "maintenance" required. Closing my account so they can stop stealing my money.

Bank of America re-orders all transactions at the end of the day to intentionally cause any possible overdraft imbalance in the account. Then they charge $35 for all overdrafts based on their prejudicial re-ordering. Bank of America will also charge $35 even if the charge was less than $10. The customer reps and bank managers are polite robots reading from a script. They told me the bank did me a favor by charging me $35 fee for a $7 charge they alleged was overdrafted - that is, $7 overdrawn after they re-ordered all my transactions. In the context of a dispute about said excessive fees a rep explained "this is a business and we are here to make money." I was constantly referred to fine print on a policy document allegedly presented to each customer whenever an account is initially opened.

The bank on 4343 E Broadway Rd Mesa AZ 85206 that have very bad services. I went today and I did line for 45 minutes and the people is working in the bank they are very rude and there's no respect to the customers. They have to fix all that or I'm going to close my accounts and go to another bank.

So about 2 weeks ago I went out of town and there was fraudulent activity on my account so when I returned I called Bank of America to let them know and to get my money back of course. I was told that I would receive my money back in 24 to 48 hrs. Two weeks later I still have not received a dime. Then I call today and they keep me on hold with the first person for about 30 mins and the next for 45 to the point where I had to just hang up being frustrated and also busy with my day. It’s like the guy forgot about me literally. TERRIBLE BANKING COMPANY! I wouldn’t advise anyone to join them.

Consumers be aware of Bank of America because they will hold you responsible for fraudulent activities even when it’s not your fault. I provided as much documentation trying to exonerate me from the fraud that occurred on my account and they still won’t refund my money. They decided after a week that the activities were not deemed to be fraudulent; however, now they’re deciding to perform a thorough investigation and I have to wait for 60 days. Shouldn’t a thorough investigation been performed before they decided to reverse my credit?

I am the POA (power of attorney) for an elderly widow who banks at B of A. On Feb 7, 2018 customer went to bank to withdraw some cash. Customer was asked to go into a room with a representative at the bank to discuss, what they believed, was a problem with her account. I have to mention here that the customer was with B of A for many years had and still has, considerable funds with the bank, suffers from dementia. The B of A agent told the customer that someone was stealing from her account and that she should do something about it. The client did not understand what they were talking about and the B of A agent showed her a statement either directly at the bank debit window or from an ATM machine in various amounts.

On 7/2/2018 at 2:00pm after waiting for 15-20 minute in a long line, I finally got to talk to the teller and requested him that I cash out total balance loaded on a debit card from EDD. He said it is $210. I said the amount is about right but not exact since I remember that there should be some cents after dollar. He said, "That's all I see." I said, "Ok that's fine" and left. I used ATM machine and checked balance that showed it is $84.09.

I have been a BOA customer for over 35 years, with family using BOA for over 50 years. In the past ~two years their phone service has become apathetic and negligent, if you can even get service in under 3-4 hours of calling. This is despite my laughable status of 'platinum honors'. This bank ** ('to usurp') its customers by: damaging credit scores with fraudulent or reckless misinformation, failing to defend against incorrect merchant charges, obstructing your ability to dispute bad charges (Chase, Capital One- just click 'dispute' on the entry), hiring customer service agents that have no knowledge of basic banking matters, failing to answer the phone or provide service, re-routing attempts to contact local branches, insolent and incompetent phone agents that lack even a high school level of understanding of banking, agents that refuse to provide identifying information to file complaints against them.

So I have held a business account with Bank of America for years. I recently had many unauthorized charges to my account due to a processing system for another company being broken and 3 months worth of charges were charged on one day. The bank charged me 7 overdraft fees... The bank reversed 2 of them and told me I was out of luck for the other 5... I tried everything I could to get them to help me out due to the circumstances. I spoke with supervisors and went into a bank and everyone I spoke with told me the same thing. Very unhelpful. I am extremely disappointed with this company and I am shutting my account immediately!!!

I ** hate this bank. Every ** day I wake up and there is a new fee on my account. For some reason I made 3 transactions in one day and because my account was on hold at the time the bank claims I had no money which I did but charge my ** account with 4 overdraft fee of 35 dollars. WTF. This bank is the worst. DON'T BANK WITH THEM. IT'S A SET UP FOR THEM TO STEAL YOUR MONEY.

BoA and I signed a contract. I have paid them the contracted amount every month for years. Suddenly they claim that I must pay $200 more for some imaginary escrow account. I never asked for that or signed for it. They have destroyed my finances over this and plan to foreclose. I have lived up to the letter of my contract, but they plan to foreclose! Do not do business with these crooks. They are racketeering with pay more or we foreclose. Such extortion is a terrorist act. Looks like they need another lawsuit. Class action?

Bank of America once upon a time had great products, customer service, and common sense practices. That however is a thing of the past, so it is time to end my relationship with them. They don’t care about the average every day working person, and that is evident in their practices. I had a charge come through before 9:00 p.m., and as soon as I noticed it, I deposited the funds needed to cover the transaction a little after 10:00 p.m. The bank charged me $35, denied the transaction for non-sufficient funds, but is still holding the money that I deposited to pay the transaction hostage! They charged the fee, declined the transaction right away, but I will have to wait until tomorrow to have my funds back!

After using BoA for few years, they charged me so much money on maintenance fee every month, while other banks don't do that. I decided to close my account. After talked to an associate, they convinced me leave the account open, and they don't charge any fee. So, today is 06/25/2018, I accidentally logged in my account (after around 6 months), found out I have been charged "maintenance fee" for 3 months. This is stealing, and I decided to call them again. After waiting for about 50 minutes, I finally had the chance to talk to a customer service agent, they said they sent me letter in the mail in January about the fee will be charge for everyone. NICE!!! And the fee is nonrefundable!!! NICE!!! Decide to close my account for good!!! People, go to Wells Fargo!!! They have way better service and fee!!!

I had a case of fraud on my account and Bank of America doesn't refund me. They claim this is not a fraud while it is an obvious case of fraud! I opened an account and never received the debit card. I followed up and got the refund initially. After the bank refunded the money into my account, I have noticed recently that they have withdrawn the money from my bank again. The Bank of America position is, this was proven not a case of fraud as they used my pin code.

I worked for Bank of America in card services. When I left the bank I changed my accounts to the ebanking. Last year, prior to this change that changed the ebanking accounts to CORE checking this year, I requested to have both account closed. Each rep gave every excuse not to close them but to have me call back until I forgot. I had 2 accounts with money in them. They did not mail or email any notification of this change...in fact I was told today when I logged in to find a negative balance from 3 month of $12 maintenance fees & on the other account $5 balance where the rest of my money had been taken from 3 months of the same type fee. When asked about notification, I was informed that notification was given in October in my online banking app, only! But they had an address and an email on file. I was told because ebanking account were opt out of paperless, they didn’t mail anything. I guess that excludes email too!

Back on February 17 2018 someone somehow got a hold of my husband debit card information in Georgia and made a purchase in Florida at a Mercedes-Benz located at 350 W. Capons Road Pompano Beach Florida. They purchase something their that cost 649.25. Bank of American called us on that same day to see if we made that purchase. Both my husband and I told them no we did not purchase anything there and we were not in Florida. They issue a new card to us so we thought this was done. We got our bank statement and it was still on there. We notify the bank and they issue a credit to us.

I had just moved here to California, and I was looking for a bank to begin having more proofs of residency for the future, so I decided to go to my local Bank of America to open an account. They were the closest, the most numerous, and easy to access. So I went to Bank of America, got hooked up with an agent, and started about making an account. I am a student, I am going to college, and therefore I have no income at the time. The agent, hearing this, tells me that we could open a "student account", this type of account prevents me from being charged maintenance fees, he said. So I asked "I will not be charged maintenance fees at all, correct?", I was told yes, no fees whatsoever. This sounded like a great idea because once again, I am a student, without any income. Maybe the odd $10 every now and then but other than that nothing. Fast forward to a month later and what do I see? A maintenance fee for $8.

I believed a account to be closed. To my surprise there was hundreds of dollars in fees in my account. As I went to discuss this problem I was initially treated with a lot of respect by the representative. As I needed his boss to try to help the situation things went downhill quickly. I was told I was lying that in no way could one of his employees make a mistake or give me bad information and that he refused to help the problem the bank made. I do not recommend using the branches in Fairless Hills for any problems that might arise with your banking. I don't recommend Bank of America any longer either as the issues I was having were unexpected fees due to changes made in my bank account. I was suddenly being charged fees I was never charged before and had decided to close my accounts. This equals legal theft in my opinion.

For nearly 8 months, my EDD debit card issued through Bank of America has fallen victim to fraudulent withdrawals totally nearly $1600. I contacted EDD, so informed me I needed to deal directly with BOA. BOA suggested that I file a police report and circle the transactions I insisted I did not conduct. They told me they were confident the funds could recover. However, shortly thereafter I was told that BOA made the determination that the transactions were not fraudulent and closed the case.

My tax refund check was stolen (I believe by a postal worker) on May 4, 2018, and taken to Bank of America on 14th and Union Square in New York where they were allowed to not only open a checking account with my check (in my name) but also withdraw all the funds before Bank of American closed the account due to "fraudulent activities" (keep in mind I have never had a Bank of America account) the person had NO social security number, no utility or phone bill as proof of address. They created a fake date of birth (WRONG).

I'm definitely closing my account! I was scammed by an online retail company. I've provided all documents stating that I've tried to reach out to the company so that I could return and refund, even provided an email with false claims from this vendor, and because the company didn't respond, according to BOA, that's in the companies favor! If that's the case, all scammers can do that. I'm done with this bank and going to Capital One! : )

Never in my life have I ever had so much problems with a bank! I just got this card 3 weeks ago. My card was blocked a week later. They never knew why or they couldn’t get into my ** account at all!! After waiting on hold for a rep for an hour or over EVERY TIME mind you They told me 2 weeks later it was because there’s a fraud report!!! So I just got my card activated. 3 days pass and guess what! Now my card is blocked AGAIN!!! I tried to pull out money to see if it was just the place I was at but nope my ** PIN is wrong when I used that same PIN multiple times!! Now my card is declining. I cannot use it anywhere. I tried to use it as credit like I’ve done before. NOPE! Decline! I have over a thousand in the card so I know for a fact it’s not because my money is low.

I bought a house recently -- just barely, with BofA inflicting great misery, humiliation and incompetence on me. 1. I went personally to BofA to explain the circumstances before I traveled to the new location outside the US. Actually all that was needed was a transfer from my BofA savings account to the realtor's BofA escrow account. I showed my accounts to the genuinely helpful assistant at my location. The sum I needed to transfer had been resting in my savings account for months. Fine, fine, thanks for coming in. 2. I have had BofA accounts for 22 years. 3. Communication is difficult in the new location. That is true mostly of cellphones NOT registered locally and erratic Wifi availability. I pointed out that the casualness and dependability of American technological communication is not possible there.

I have a checking account with BOA which I did not use and at least 4 years. They started charging $12 service fee monthly and mistakenly my wife choose this account for Amex credit payment which resulted in $35 overdraft. Amex reversed the charges but BOA did not reverse their $35 overdraft and with service fee standing now at $24 I have $ 50 that need to pay BOA. I called the pathetic call center for to listen to the script. I spoke with the manager who was also did not go off script but was also condescending. According to him one notice within the statement last year in October should have been enough. Long story short I owe BOA $50 for nothing. Who says you can't create money out of nothing. Good Job.

I have been a customer for 18 years. I go out of my way to get to the bank because the closest one to my house is 40-45 min away. Well yesterday I was trying to deal with an issue with a fee I was charged and customer service was Awful, I then spoke to a supervisor and she was even worse!! They don't care about us! They did help me in the past but this time was not my fault and were NOT willing to do anything for me! With all the fees they charge for overdraft, monthly fees and any other fees is how they make money on us and I AM DONE! I am going today to a NEW bank to open up new accounts, not that BOA will care because if they did they would have helped me and the supervisor wouldn't have said, "Well if we have to lose you..."

I just bought a new car and financed 50% with BOA. The auto is in my wife's name. After 2 hrs of attempting to set up an online account to make the payments, We finally got a live person on the phone. After answering the appropriate ID and account questions she was asked for the license plate # from a car she bought in 2004 and sold in 2008. Obviously that being 8 cars ago she failed the correct response. We were told we could only pay by phone monthly. No other option except to bring three IDs to a branch inconveniently miles away. Simply horrible customer service. I plan to pay the balance on Monday and screw the loan. I do not need this runaround. I usually use JPMorgan Private bank but this was set up by the dealer with a favorable APR. Never a problem with JPM Private bank.

I have used Bank of America for both personal and business checking and a variety of savings accounts for 15+ years. On the front end, the staff at the bank are very attentive and caring people so this is not directed at them. But at least 4 times in the past 3 months, Bank of America has processed checks set up in the "bill pay" feature 1, 2 and even 3 days before they were supposed to be processed which has led to overdrafts because the funds were not present. Because they were scheduled to transfer the day that I wanted to have them processed not when BofAm decided to have them processed. In the past 5 years, only once was a check/payment processed one day in advance so on the front end it appears that Bank of America has found one more way to take a hefty "overdraft fee" on an overdrawn account.

Typical experience with Bank of America involves waiting long periods to speak to any customer service agent and a complete unwillingness to find flexibility in resolving problems. Having had repeated problems with unauthorized deductions from my account, and having misplaced my verbal password, both my debit card and checking account have been placed on hold until I can get to a bank branch. Normally this would be a perfectly normal request, save for the fact that I am wheelchair bound, having great difficulty traveling outside my apartment. While I offered to email any number of copies of photo identity documents, none of these was acceptable. Ultimately, I will have to get assistance in getting to a bank branch, with administrators of the service apparently having no interest in providing help in difficult situations.

Countless times now and I mean every other transaction I do this. Bank wants to put restrictions on my account and put a hold on everything for what they call unusual activity. Really! When does buying a few things off eBay under my own account then going to the atm and putting in my own pin in unusual activity. This is and has been a major inconvenience. After sitting on hold for over an hour making me late for scheduled appointments, a CS rep wants to say, "Sorry sir but it's for your protection." I can understand a couple of times but now sorry isnt good enough!

BOA has consistently missed the payment due dates on Bill Pay items that require a paper check to be mailed. One payment check never arrived. When I complained to BOA, they blamed the Postal Service, and have not been responsive in doing anything to correct the problem. Therefore, the Bill Pay service is only reliable, in my experience, if the payments are processed electronically. BOA should process and mail the paper checks more in advance of the due dates.

I made a deposit. The bank accepted the deposit and made an amount available and put the rest on hold to be available on a certain date. It's printed on my receipt what day it would be available. That day came and they put the entire check on hold and did not honor the availability date. Keep in mind, several bankers called and verified funds. The other institution verified it had already been paid. The point is, don't be a ** teller and lie to people by printing inaccurate receipts. The other point is, act like you're a human when talking to a customer. Customers aren't robots. The last point is, if you have been paid on a check, don't hold the customer's money way past the date you said you would make it available. Horrible business experience with this bank. Absolutely horrible.

I owe these people money, but they have refuse to send me a bill or statement. It's not much but it's an outstanding bill! When I called (or even went over to the bank) all they do is tell me to log on to a site I have ZERO access too. I have no clue what my account number is. I have NO BILL OR STATEMENT! After waiting two years, I just gave up. I think they sold it to some mouse-house bill collector and I refuse to respond to any of them, because most of them are frauds (I lost money to them in the past, then found out it was a fraud from the government). So far it's not on my credit. But I want a bill or statement, something that actually says I owe the money how much!

Long time customer. Good for free checking. Tied with my savings outside for better return with my charge card into my checking. Works well. I get extra cash. That is nice. Never a problem.

Whenever I have a problem I can usually handle it over the phone. I have several accounts and I wanted them all linked online. It took me about 15 minutes over the phone to link 3 accounts and close one.

So, I am not a customer of Bank of America, nor will I ever be. My truck was broken into and a paycheck addressed to me was stolen. I had already deposited it in my account mobily. The person who robbed me wrote my name on the back of the check and paid it to the order of themselves, or likely to a person's identity they stole. Turns out Bank of America approved the check, gave the thief MY money, which in turn was taken out of my current bank account since it was deposited twice. Should I have destroyed the check after depositing it mobily, yes. Should Bank of America blindly have taken a third party check with no questions, no. How could they have let this happen? Was a teller in on it? Either way I will be contacting a lawyer.

I really wish there were no fees at the Bank of America. I'm on a special safe balance account which has no overdraft charges, but a 4.95 fee each month. That fee is a waste of my money.

Online access is a nightmare. Incorrect information submitted to Consumer Financial Protection Bureau against customers. Refuses to correspond in writing. Unethical practices and horrible customer service.

I have had a great experience with mortgage, auto loan, credit card, and banking services. The bank apps are easy to use and secure except Bill Pay which can be confusing. I do have my retirement IRA roll-over with them that gives me a higher customer status, includes better loan rates and cash back on credit cards.

The credit card they offer is great and I would have loved to have kept it but wasn't able to in the consolidation. The points they offered were great and I'd love another one.

Bank of America refuses to allow online access, then penalize customers. They have outrageous fees and they arbitrarily reduce customer credit lines to intentionally harm credit scores. No responsibility to customers.

I like the tellers we have here. They are great at customer service and it is the main reason I use this bank. Security for your credit card is pretty good at Bank Of America too.

I have had numerous accounts and mortgages with BofA over the past 30 years. Bank of America used to be a World Class Bank. I can no longer profess this to my clients and renters. I used refer people to use BofA but I no longer do so. I have been given contacts to resolve issues. This worked for awhile, however after a period time. New and the old issues would reoccur. As I communicated with the local branch... If they could not resolve my issues. I would resolve them myself, by move accounts away from BofA. Thus far, I have close 3 accounts, and move my money market to other banks which appear to want my business.

I have banked with BofA for nearly 8 years and the first 5 of them were just fine - free checking, linked savings, only requirement at the time was to always use ATM services in order to avoid teller charges. Ok, no problem there. Then I began seeing charges on my checking account, which was no longer a free account, apparently that type of checking account no longer exists so I was moved into the fee based checking. Not happy about this at all, but as long as I kept money in my savings and maintained regular direct deposits I would be fine.

Very displeased with the inside banking customer service, the lines are excessive during peak days, hours. Refuse to have more than 2 tellers on to operate all including drive through. Excessive fees. Nasty attitudes.

Been with BOA since it was LaSalle Bank - sorry we still are! I state "sorry we are" for a few reasons. First off, there is NO customer service anymore - it's gone by the wayside in our estimation. I think the final crux was the taking away of the drive up teller windows. We are all for times changing and the like but we are paying for these services and, as such, we seek these services if we so choose. If we don't utilize those services then that would be our choice - not the banks. Not when we're paying, in our opinions, for something no longer available. Further, now it is only just ATMs and here again two ATMs doesn't account for enough machines for usage - not when cars are lined up. Very disgusted with this bank for sure! Eventually looking to say bye-bye but, as with anything, other items on our to-do presently take precedence but we will make this change in the near-term!

Been with Bank of America for many years. As a Preferred Customer I experience many useful perks. The savings rates for CD's, regular savings and checking is dismal if any. I have always been treated well at my branch and with my BOA Visa. Security is excellent.

The bank employees are very nice and efficient and the bank is always clean and tidy. However, I have not been able to use the on-line banking, it would not accept my password and did not ask me any security questions. Another branch ran debits before credits and were going to charge an overdraft fee, but the local branch helped me get it straightened out according to their records and my receipt of deposit. I haven't paid any service charges yet, but will be sometime this month. I understand a lot of people are upset about the service charges, but I understand that the bank needs to make a profit.

My only issue with the Bank of America is that the charge for the safety boxes is higher than it should be especially since the contents are not insured.

Very hard to get to a human at Bank of America and often the wrong one. Get passed off to someone who really don't know or can't help. Often had to resubmit duplicate copies of docs. One branch often have no idea of what another branch has done even though transacts were suppose to be entered into the computer system.

In 2010 they allowed a merchant (who was a scam) to debit $10k from my account. The next day another $5k and then another $4k, a day later. That was my debit card account. Then they allowed the merchant to charge items worth a total of $8k on my BofA credit card account. They advertised that they were monitoring my account 24/7 for any suspicious activity but they did not find these transactions suspicious. They were complicit, as was the payment processing company for the merchant. They ignored their own policies and these merchants used hundreds of different names and had several merchant accounts with the bank. They also had many more chargebacks than the bank was suppose to allow. They knew who they were dealing with.

Any and all experiences I've had with Bank of America has been positive. Even with closing out my mothers account after her passing was stress free. Everyone was super sensitive and walked me through every detail.

My Properties CWHL 2006 - I had a Countrywide Loan 2006. Massively toxic and promised rewrites, freeze modes and all other lies told by Bank of America's Executive Offices: Wendy **; David **; Zachary Harrod; Matthew **: Vanessa **: and a many other TOP LEVEL LIARS aiding in stealing property. My Note was accelerated in 2007. "Never Decelerated" to which caused a Note Called due shortened the Maturity Date to 2007 and Expired under All laws to enforce any foreclosure. This expired under UCC 3118 at Six Years. BANK OF AMERICA AND NEW YORK MELLON BANK DID NOT CARE... instead they ramped illegal acts; TRESPASSED into my HOME; Caused massive harm; NONStop lies and forced into a BK to stop illegal property theft by false measures. THEY HAVE CONTINUED TO ACT GAMEY ALLOWING NATIONSTAR AND SHELLPOINT TO PRETEND TO HAVE A "OWNER" When no truth exists on that matter either.

Since Bank of America consolidated two banks the service is faster and the ATM doesn’t break down as often. We don’t use the drive through because the lines are too long.

I went with Bank of America due to my whole family banks with them. But someone at the bank make a mistake on my account which they fixed the problem but it should have never happen. It cause me problem for a moment.

Fast and easy bill pay system, overdraft protection, and few glitches work for me. I feel their security systems are among the best. Fast service for lost cards too.

I have had Bank of America for many years and many moves. Very pleased with their services. They are very explanatory, have lots of patience and are more than helpful.

BOA's customer service is spotty, even at the same branch. Some employees are very pleasant & very helpful & some need to be fired immediately for disrespect, rudeness & an arrogant attitude. All of these creeps have been young females (to an older female!). They have your email info & are constantly marketing new services to you but do not inform you of changes made to regular checking account banking. Their credit card rates are reasonable & their online banking is very good, but I wouldn't advise banking with them unless you want to feel & be treated like a 6 year old who neglected his homework or didn't study for a test.

Bank of America employees belittled us and provided mediocre customer service while we banked with them. Actually ended up closing all accounts with them at the end of our mortgage. Also charged too many unnecessary fees.

I've had anything from a terrible time, especially with customer service, to what I would say decent... Everything from refusing to cash a Cashier's check...to randomly adding fees on my mortgage. Emailing seems to get a faster response. Calling is usually a waste of time.

They have lousy customer service and they absolutely do not protect the consumer vis-a-vis credit cards. I would not use them ever again, no matter what!

If you want to see a down payment of your house frozen & all accounts closed without explanation then feel free to keep your money there. They sure know how to freeze your assets for months & give you panic attacks every hour while you’re waiting to get your checks in the mail that still hasn't arrived after 2 weeks of closure. When you call for explanation or to check status on your funds you’re treated like a criminal by their closure department. Apparently Bank of America is scared of its own shadows & can't provide its customers with service. They close accounts based on simply having large balances, based on inactivity, based on being a high risk profile meaning racial profiling of Americans who share ethnicity’s with countries under sanctions even if US citizens, based on receiving money from foreign banks or having crypto accounts or if you cashed your $20 dead grandma check from what I read.

Bank of America can't count they debited my account twice for the same transaction and I had to wait ten days to get it straightened out. I was disappointed in the service I received considering how many years I stayed with this bank.

I liked banking with Bank of America. Unfortunately, they closed their branch in my town and someone else bought them out. There is a branch about 25 miles from my home so I had to go with the new branch locally. I was disappointed not being able to do banking with Bank of America.

I’ve been a Bank of America customer for about 25 years, and they classify me as a Platinum account holder. Not that I’ve done anything special to warrant this, but there are advantages. I’ve been generally happy with them and no huge complaints.

I really enjoyed banking with them, they closed their bank here in Hobbs. And I need a local bank, that's the only reason I changed. A very good bank.

I had bank fraud - someone was able to order a debit card and rack up $7,000 worth of fraudulent charges. Bank of America claimed they called and got authorization for the charges, even though there are no incoming calls on my phone that day. They did not read the police report, work with the Casino where the charges were made, or look at the footage from the ATM where the charges took place (to see a man of a totally different race taking the money out of the ATM). HORRIBLE service. Now I have to sue them for something that Chase, American Express or Wells Fargo would have resolved by now.