Bank of America Reviews

I had lower back surgery on November 29, 2016. I've been on disability for a while. I get an email from BofA stating my account was below 25.00, I immediately called in disbelief. A creditor from 1994 put a levy on my account, I'm clueless to know who these people are. Anyway, I called Bank of America and couldn't speak to legal department because they don't allow you to speak with them. Well I decided to go into a branch and mention what the state of California says about levies on disability and Worker's Compensation benefits. The state of California doesn't allow levies on monies that are from a Worker's Compensation or Disability case.

My son called me in December of 2016 and asked me to help him by making a payment on his Bank of America credit card. I made one payment and figured that was it. On January 6th, I found a debit from Bank of America for $240 against my checking account. I called in to complain and get the charges reversed. After talking with the representative, I decided to help my son's badly overdue credit card by allowing one more payment. I told the representative to make sure this was the last payment and he assured me it was. I should have known better.

My spouse and I have a joint savings account in which we maintain a balance of over $10,000. I was encouraged by an employee at my local branch of BOA to switch my account from e-banking to a higher interest checking account. He assured me that I wouldn't be charged monthly maintenance fees, so I did as he suggested. For three months after switching, I wasn't charged any monthly fees, then suddenly this month I was slammed with a $25 fee. I didn't receive any notification about this of course, so if I hadn't checked my online banking statement, the money would've been taken from me without my knowledge.

On Nov. 11, 2016 my husband went to Bank America at Northport, Port St. Lucie, Florida where we have had an acct. since 2002 to just cash a $25.00 money order only! He had to insert the debit used to ID him and our acct. He got the $25.00 and left. Several days later he was checking our online accts. and noted $600 taken from our checking acct... the same day as he cashed that money order. We immediately went to the Bank and the manager, Tina ** advised us to contact the local Sheriff Dept. and file a report and they would check out the bank cameras and get back to us. We filed the report with St. Lucie County Sheriff Dept. The Bank manager assured us we would be ok and get our money back.

I preordered two Nintendo Switches from Target, retail $299. Bank of America DECLINED the charges due to some concern about fraud and the transactions were cancelled. My credit is excellent, well within my limit. A single Nintendo Switch is only available on eBay now for $525 and above. I got completely ripped off by Bank of America's 'fraud alert for my own good'. Terrible customer service.

I made the mistake of going to BOA after a relocation about a year ago. Should have known after my first experience (delays in processing a mortgage proceeds check to my account) that this collective group of shysters is out to do whatever they can in the way of holding up the processing up funds so that they can earn the interest on the funds while they do so. (This has to be big dollar business for them collectively.)

The absolute worst god awful most pathetic excuse for a bank. Constantly disable my card for purchases that I constantly have to verify to them as being mine. Now they disabled my debit card on a Friday night at 8 pm and I've been on hold for 2 hours. Tried calling customer support to talk to any moron that would answer, nope, redirect back to this neverending barrage of the absolutely worst mind-numbing music that just loops without any ending. They claim they have state of the art best protection systems in place blah blah blah, I've still had charges posted to my account that were made by random sources on the internet which I had to dispute with the bank to get refunded. They couldn't stop ACTUAL fraudulent charges from posting, but they block my god damn account despite countless times of me verifying the same damn charges in the past.

If I could give this bank no stars I would!!! I opened an account online and was approved and had my paycheck directly deposited the same week. BOA closed my account without notice. SMH! I went to a branch near me and waited for over an hour to see a representative. After seeing a representative she told me that my account had been closed due to FRAUD!

I sent wire from my Bank of America account on Nov 03/2016 and today is 01/11/2017 and my 10k is lost somewhere because Bank of America credited someone else account and after a request of recall still didn’t receive it till today. Come on man. It’s been 2.5 months... ** I wish if I can put someone responsible for this headache I am going through...

I called Bank of America to report unusual transaction in my account. The rep that I spoke to promise she would send me out a claim form and stop this happening which she never did. I taught that it's is how they do business, and that I was taken care of. I had Chase when I was in New York. This happen and they sent me to the branch. The branch had me sign up everything right there and fax it. I got my money back. There is no Chase in Gainesville so I had to join Bank of America. The rep should have placed a stop not only send me out a new card. All she did was send me a new card. I am to be faulted too because I should have been paying more attention to my statement but I was figuring that they had stop it but they did not. On my statement it was reading RECURRING Bank of America was paying so when I caught on it was pass the time allotted time to make a claim but I had called and the rep did not do what she was suppose to do.

I received a phone call from a 1-855 number stating my Bank of America Debit Card had been turned off. I don't even have a debit card through them so I decided I would call to get to the bottom of this. 40 minutes... 40 minutes on hold to talk to a representative who said they have been receiving issues with phishing and thanked me for my call. I offered the number I received the voicemail from to ensure if actually wasn't them and she told me that she did not have that information. While she was polite, I could not imagine being part of a bank that would do this to their customers. As a non-customer, I will definitely refrain to doing business with them in the future and you should too.

They charged me a $12 monthly maintenance fee even though I had maintained the balance of $1500 per day for the year. Their explanation was they charged me because my account was lower than that from my previous statement cycle. These guys are a ripoff. I want to get rid of them and open a new account with some other bank.

On 12/31/16 I went to the atm machine. I went through all the steps and the cash drawer never open so I reported what had happened and was told on the next business day my money would return to my card and that was a lie. I don't understand it. The machine was out of funds or not in order, the machine should had said this or why was it not service that very next day. So now the story has changed. It could take up to 17 days before I will hear anything. This card is a BOA prepaid card with the unemployment office. I guess if I was a regular customer I would not have this problem.

I received an offer from Bank of America to refinance my current mortgage with them. I applied and submitted all the documents. My FICO score falls in the "excellent" range, no debt except for mortgage, my income is high. In spite of all this, they declined my application. I have a feeling they did this because I asked for a different loan officer after the first person acted and spoke rudely to me. BOA has absolutely no other reason to reject my application. They refuse to answer my calls or respond to my emails.

Of course, I could possibly acknowledge a requested feedback that I might have called on that so mentioned date; I might have had called really to protest how poorly Bank of America treated me as for withheld me accountable for money I had not made in any way because Bank of America actually made most indefinitely sure to charge me more than one hundred and twenty dollars in overdraft fees- that being for owning a bank account with no money in it. Besides the point I was not making any money due to hardships in my career decision. Now I had noted to have the bank account closed. So why in any gods' name must Bank of America insist knowing whether it was I or any other person concerned for money that is entirely not there because money that is negative is actually not any money at all.

I was sent a check 6 months ago. Now I get a letter from the IRS about false interest reported by BOA. They said the money they sent was to pay the amount just to tell the IRS that BOA was right and I was wrong. Nothing but blackmail. If any lawyers look at this send me a emails.

Bank of America's customer service is awful!!! I have been a long time customer for 10+ years and have never been as unhappy with their service as I was yesterday. Their customer service department does not work to keep customers happy. Recently, misc fee's have started impacting my savings account starting around 3-4 months ago. I've contacted customer service each month for explanations and received a different answer each time. Yesterday, I called again to find out why my savings account had another fee charged when I've transferred money into it for that cycle period? I was told this time that the transfer has to be set up automatically now (previously told I just had to just make a $25 minimum transfer each period to avoid fee).

In August of 2014, I opened an account with Merrill Edge. I completed all required paperwork in my bank's adviser/investor office. I sent $110,000 to Merrill Edge. After a few days, I received a package of information which said "Revise and keep for your records". One page had a place for a signature. I signed it and mailed it to Merrill Edge. My 1st statement comes and shows a balance of $110.00. I called banker/investor asking why there was no activity shown. They hadn't received all necessary paperwork he said. Gave me another set of paperwork which I signed and sent to Merrill Edge. Next statement, same thing. Another package of papers were sent, signed, and returned. Next statement, same thing. During all of this I called and spoke with a representative who state that ALL necessary paperwork had been received. Next statement, same thing.

I wanted to wire transfer a small amount of money to an account that I hold at a credit union. I was told there would be no fee for doing this online, only to be told that was wrong and there was a fee but not if I was doing it on my mobile device. First of all, why is there a fee to take my own money out of my bank account!? Second of all, the mobile transfer has a limit of $1000 a day. Third of all, the mobile transfer did not work, because it is not a wire transfer, but instead an incredibly clunky system of using emails and phone numbers and a third party to transfer money. Fourth of all, if my account drops below a certain amount, I have to pay a fee to BOA. Fifth of all, BOA has started closing smaller branches in small cities, which is why I was trying to do a wire transfer in the first place because the nearest BOA is 2 hours from me. I am closing my account as soon as I get my money out.

I wanted to transfer my direct deposit from BOA to another bank. So, I called BOA during Oct 2016 (don't remember exact date), to understand, if there is any maintenance fee. I was told that no maintenance fee, as long as you maintain $25 minimum balance. But, I was charged with $12 for monthly maintenance fee in Dec 2016. When I called BOA today, they said that "I'm sorry about the wrong information been told. I could see a record that you have called in Oct, but I don't have detail. I cannot be able to revert the money". I told that it is not my fault. Even then, same response received. Bank of America should enable email mechanism so that every response is recorded. Words are dissolved in the air and I don't have any proof of what they said in phone.

I am a customer of Bank of America with 3 checking accounts, 9 savings accounts, a credit card, a mortgage and a home equity line of credit. This is being written in 2016 and not 1996 but they somehow think paper statements are acceptable. For all my accounts except the Home Equity LOC I can download PDFs. For some reason, they will not disclose, they refuse to allow download of PDF. They insist on sending paper to my house every month. Even the mortgage is PDF. I have submitted a request every year asking the same question and each year get a no-answer answer. If you want to do business all electronically do not do business with Bank of America.

Last night, I attempted to use the new Apple Pay feature at a BoA ATM to withdraw cash. I just learned that this resulted in the restriction being placed on my account. I called the number on the screen and waited on hold for 40 minutes only to be told that department is closed. The consequences of this... I had no place to sleep last night. I was on my way to check into a hotel which I was not able to do because of the restriction on my account. I was turned away from the hotel but charged a fee for no-show. All I got from BoA is a sorry. I've been a customer for 20 years! I'm am baffled that they would restrict someone's account simply by using a new feature they offer on their ATM!

I will always let everyone know about my horrible experience with Bank of America. In July of this year my ex-husband and honestly I believe a Bank of America employee set up an illegal savings acct linked to my checking and stole money by calling a transaction an investment. I did not think you could open a savings acct online because I was told twice that I had to come in a branch to open a savings acct. But an acct was open and 19500 was deposited into the savings acct. After confirming with my ex-husband and B of A that the funds were legit, I made a withdrawal. Of course after the withdrawal all strange things occurred. B of A would not tell me anything, they just told me they did not have to tell me anything and reversed the transaction in my savings and took money out my checking. This caused my checking to go into the negative. Today I owe B of A around 6000. I reported them to consumer reporting because they definitely reported me.

I've been a BOA customer (accidentally I might add) for 3 weeks due to an auto loan that the dealer financed through them instead of Chase Bank as I had requested. That said, I contacted BOA after learning of this to request a copy of the car title and lien to register the vehicle. I was informed I had to either send a letter via USPS or fax to do this and it was the only way to do it. WHAT THE **?! I've dealt with many other large banks and NEVER have I had to do anything but spend 5 minutes with a real human to request this information! NEVER! I already hate the bank due to this and I might just have Chase buy out the loan so I don't have to deal with these **hats. The only plus was the customer rep I spoke with was very nice, polite, and sympathetic to my situation and utter shock off. Wow, they do business.

Recently I had noticed 2 withdrawals from my checking account that were not done by me or authorized by me. I quickly notified the bank and took the steps necessary and the bank assured me they wold refund the money lost. I was told they would do an investigation. To my surprise and complete outrage, the bank decided there was no error and took back the refunded money. I called them again and said NO this was not done by me and I do not accept this outcome. After multiple attempts Bank of America refuses to help me or refund the money!! These withdrawals were done completely out of my banking habits over the past 11 years that I have banked with them. If they ever took a look at my history they would know this.

Bank of America is full of crap. I had been laid off and was doing everything I could to keep my account with BOA in good standings. Well my issue came when I had four transactions go through my account. I had enough money for 3 of the 4. The 3 smaller transactions stayed in processing status for two days, then when the 4th transaction was presented, BOA decided that they were not going to process my account accordingly. They elected to run the largest of the 4 through first automatically taking the account into a negative standing and then the other 3 followed.

I wish I had done a research before blindly switching from Wells Fargo to Bank of America. I was recently a victim of fraud and identity theft through Bank of America. Somehow my account was hacked and an authorized person to person transfer account was opened and all my money was taken. The investigation took over a week but they still have not returned the funds to the new account I opened with them. It is just pending. When I went to close the hacked account at the branch the banker told me they would transfer within 24 hours and to call and close the account over the phone and the door greeter guy who is just hanging around "being friendly" said to me, “Yeah that's why you should only use your credit card.” Now, I did have a secured card with Bank of America for a year but closed it after they denied me a graduation or credit limit increase 3 times. The final time was when the identity theft happened.

Bank of America over drafted my account twice in 2 days, charging me twice 35$ fee. I called them 4 days in row and spoke with at least 9 representatives and 3 supervisors. Each call was at least 90 min long. I explained to them that I never requested my mortgage to be paid through Bank of America account. Instead to apologize for their system mistake, all representatives kept transferring me back and forth to different departments. At the end they refused to return the 35$ charge and told me that this was my mistake, because the payment was done online.

Charges to my daughter's account without authorization and was charged OD charges of $70.00. Amazon refunded the money back into her account and manager Mr. ** in Palm City Florida told us that we would have to call Amazon and get our $70.00 refunded to us. My daughter is a full-time student and is not working. I'm appalled at the way he works with the public. His customer service skills are definitely lacking. Mr. ** representing Bank Of America is definitely a downfall and will be removing both my children's accounts from your bank. I'm very dissatisfied with Bank of America. Telling my daughter call Amazon to have them refund the OD charges!

After banking with BOA for years, being issued 2 credit cards, carrying large balances in my checking account with them, paying all of my payments on time and usually paying multiple amounts of the minimum payment on said accounts. The Bank of America has chosen on their own to close my credit account without prior notice and will not open them back up. I will be closing my checking and savings accounts with them, handle the credit card account situation and never bank with them again. WE bailed them out of a crisis and this is how I am treated. SUCKS.

I had a bank levy. They told me I had 10 days to respond before they mailed out my money to the creditor. They gave me a fax number to fax proof of release. Well my attorney faxed it and I called 4 hours later and they didn't receive it. They gave me another fax number and I had my attorney fax it again. Then I faxed it to both numbers. I called them to see if they had received any of the 4 faxes we sent regarding this time sensitive issue. I spoke to someone in the levy office and they said they didn't receive anything and that they couldn't talk to me because the levy was against my husband, which is a lie because it was against both of us. I had my husband go into a local branch and had them fax it. They were not knowledgeable at the branch either. I called during my lunch to see if they had received the form.

Whilst travelling abroad, my debit card was locked down by Bank of America's security systems. Pretty standard, as I'd expect any bank worth their salt to flag unusual activity. I called through to Bank of America's ATM Debit Customer Protection team and was asked fairly obscure security questions such as my passport number and last transaction amount (in dollars, when I'd been shopping in pounds sterling). After understandably failing to answer their questions, I was asked to pop into a banking centre with two forms of identification. I made the agent aware that this was impossible as I was currently outside the country where there were no banking centres. Seems the only alternative Bank of America has to verify my information is to have me fax* in documents to them.

Bank of America get me so mad sometimes! I got charge $35 on overdrafting my account, which I understand that is their policy, but I can't believe they don't have any wiggle room for customers that have a good standing record. I will admit I was not aware when it immediately happen, but as soon as I notice I immediately deposited money back into my account. I called Bank of America to see if maybe there was a possibility for them to work with me, but of course the only thing I get is "oh I am so sorry this has happened to you. Would you like us to send you information on how to get alerts".

Wired money almost 2 weeks ago to my contractor overseas, exactly the same wire I've been doing for the last 10 years. According to bank representatives, the wire was stopped in regulatory review department for more information. Additional information was given 10 days ago, since then nothing has changed: the money is not wired and not deposited back into my business account.

11/14/2016 around 11 am to 12 pm I brought $8000 in $20 bills to 501 Bridge St Lowell MA to deposit into my checking account. I counted twice each $1000 per group banded with paper belt. The female teller who had a Spanish face sitting on right next to the gate to inside of counter got my cash from top of counter, then brought down to her desk that I couldn't see her hands and arm hidden from the front of the counter. She didn't count $1000 each but unbelted all bills and put together. She walked around, then start counting my bills by a count machine, which I could not see it but only could hear its sound. Then she told me $7920 instead of $8000, which were four $20 bills off.

I was involved with a scam in August 2015. Multiple payments were made to the money mule who was a BOA account holder. BOA knew that I was innocent but refused to credit funds to me since I wasn't their customer during the scam. I had all the evidence to prove my innocence. Police report had been filed. If BOA was a great bank with strong business ethics, they would have paid me back every single penny I had lost. It was their fault to let criminals open bank accounts with them to conduct money laundering overseas. Not recommending anyone to do business with BOA.

To everyone that has posted here on consumer affairs, let's go with a class action suit. Enough is enough. On October 30th. I had recently opened a new account with BOA and I understood that on new accounts there was generally a hold on checks that are deposited. So, starting in September I made my first payroll check deposit which I receive every two weeks from my business. The first check was held a few days and on the third they released $200 with $800 being held for a full week. No problem. This went on for the next few check deposits and getting irritated from the long lines at the local branch I did a mobile deposit. Lo and behold the funds cleared immediately.

I'm tired of the people of BOA, they are always accommodating my account so it get overdraft, this is happening too much times and the app doesn't do anything for you, is a lie and a scam, they just there to stole your money and sell your accounts. I had it all with this bank and of course I'm going to closed my accounts and move to another one. It's enough!!!

This is the most horrible bank that I've ever dealt with ever. I was told AT&T never received a payment by AT&T. Then I checked with my bank and they had. AT&T stated they couldn't refund my money a week after I cancelled their service because of payment they hadn't received for the deposit. Bank of America stated that they had received the payment. So my account was credited the deposit. A week later my account was taken for the $125 again by Bank of America. Shorting my saving account $125. I'm so pissed off. I work hard to feed my family and get taken for a ride by my bank and AT&T.

Bank of America is not a good bank. Charges pop up on your account twice. When you call they try to make like it's not. Not only that every two or three weeks they charge me for checks that I don't have and never gotten. I thought they were a good bank but they are not. Can't wait till my new bank card come. Bank of America can keep their services.

If you want your money stolen and have to be on the phone for several days and several hours then you should sign up for this account. There have been fraudulent charges on my credit and debit card and even after blocking and freezing the account there still was activity and people could withdraw more money.

This bank almost brought me to a heart attack. For the past two years they cancelled my ATM every month, claiming security reasons. Each time I had to reprogram my bills with new numbers. I threaten to leave the bank if they kept cancelling my card so they changed strategy: now they lock it every week. This week they did so twice, so I had an argument with the representative. What happened next? They got hacked once again, twice in a week, and emptied my card. It just happens. I don't believe them anymore. I am starting to think they made up those charges to teach me a lesson. It so happens that I am a journalist and will investigate and in the case they fake transactions they are violating so many codes, not to mention the aggravation and worry that they put their customers through. Will keep you posted.

Today 11/23/2016 my husband and I called inquiring about closing of two personal accounts of ours due to fraudulent activity on my personal account. We did have a joint account but that was the only 1. After I was told that my personal account along with the joint account would be closed I had no issues with BofA. But after my husband tried to use his card at the store and it declined we both grew curious.

Received car loan in 2013. Never missed a payment only once I was late 3 days. I injured my back and need surgery. Therefore asking all lenders to extend the loan 1 or 2 payment, so I may recover, as I will not be working. My other lender was very happy to help. They actually moved 2 payments to the end of the loan and lowered 3 months of payments to less than half.

Today 11/18/2016, I have tried to contact the bank multiple times regarding a debit card. The automated phone system would not let me get to a live person. In fact it even said "you must make a selection to speak with an associate." None of the selections were even close to what I needed. I called the 800 number on the back of the card and the two local branches in attempt to speak with a live person with no success. This is extremely poor customer service.

I opened a credit card with Bank of America and am unable to change my bill pay options due to error messages, and long hold times (35-40 minutes). A phone payment was made without my authorization. A problem I was previously told was corrected, was not. Changes take several business days and the card was not issued for several weeks. I've never experienced these difficulties with any other card.

I deposited a check for 1545.00 in the ATM. They released 200.00 till 11-16-2016 is when the rest of the amount would be clear. The fund were release on 11-14-2016 but the fund were not in the account, then suddenly they decided to take back money and now I'm suddenly negative 192.00 by mid afternoon. So I called customer service and I was told I was a risk even though I cash checks of up to 1800.00 every two week but yet the 1545.00 was a large amount coming from the owner of Bella fresh foods who is multi millionaire. BOA is like a child that wants to do what they want and does not care about others and the well-being of families or our military, I only say that because I held a military account with them since 2008 and suddenly they closed my account this year for no reason and opened a new one to have me pay them money. Bank of America should change their NAME to Bank of ISIS. What a bunch of terrorists.

I'm supposedly a Bank of America "Preferred Account Holder" due to the fact that I've had accounts with them for over 15 yrs. This clearly means absolutely nothing, as service is exactly the same as every other account holder. Wait times for customer service are out of control. I'm calling back to resolve the same account issues over and over again, BOA reps seem undertrained or unqualified to resolve problems, as courteous as they are. Every time I call I am constantly waiting for a representative on average of 30 min to 1 hr.

Anytime I visit my local Bank of America on Southfield Rd in Allen Park, MI, it is always understaffed. Whether I am waiting inside the branch or drive-through. It is absolutely horrible the long wait I endure each time I visit this location. I hope they can hire more people. I will be taking my business and personal account elsewhere if this issue persists!

I have trusted Bank of America with my money for years, not any longer. On a recent trip to Europe, a local merchant decided to steal money out of my checking account. The banks has not taken any responsibility for not notifying me of a complete meltdown of my cash funds.

Tries to update billing options with BoA online... I don't use bill pay. Other billing options do not exist on site. Calls customer service because website says this is the best way. Waits... waits... many hours pass by. Waits... waits... more hours pass by. Phone goes from 100% to "damn I need a charger". Still waiting... Highly recommended when calling BoA customer service that you have someone else with you, so you can rotate shifts waiting for a customer representative. Warning stay away from loaded firearms while waiting... as the waiting may induce thoughts of suicide. Which is what they want.

To clarify my involvement in this situation with my boyfriend's Bank of America account: My boyfriend has partial hearing loss following his military service in Iraq. With this type of hearing loss, hearing aid is useless because in addition to hearing loss, there is a constant high-pitched background ringing, which cannot be corrected even by the noise-cancelling hearing aid. The only advice my boyfriend was given by doctors at VA, is to learn to read lips because eventually he will lose his hearing completely. He is not there yet, and for now, as long as he can see the face of a person talking to him he is doing just fine. Phone conversations present some challenge, though. For that reason, my boyfriend prefers texting with friends and family members instead of phone conversations.

On November 10th I went to the ATM to deposit money into my account. I accidentally pressed the wrong button and when it asked me to take my card it never dispensed out, so I went to the bank 2 days later because they were close that Friday. So I see it's about 10-15 people sitting down with the same problem, so it would be about 45 min wait - I was told. So it's about 3 people in front of me after a while then the manager says 'we don't have any more replacement cards. We'll have a shipment in today.' So you mean to tell me I waited all this time for nothing and came to work late because of this nonsense, you guys should of put a sign up or something saying this machine was out of order the minute somebody notified you guys.

I've been with BOA since my first job, since they took over Fleet Bank and Shawmut before that. I don't know where to begin with the injustices of this company. I'll start with the fact that the average customer wait time is 20 minutes not including the average times you are transferred to a different department which is about 3. I've spent a whole day trying to get answers about a canceled bill pay transaction. It went thru after it was canceled within 24 hours. Made the transaction at 6:30 pm and canceled the next day at 8:28 am. One rep told me it went thru as soon as I scheduled it and there was nothing he could do, another told me it didn't go thru and I could stop payment and have the funds returned right away without being charged.

Business owner for over 10 years. Bank America assessed noncompliance fees of $190 on my account which was in the black. I requested an explanation and was denied a reasonable justification for the charge. After an hour on the phone, I was bounced from one person to another a and never received an adequate explanation. Cancelled account and free of these crooks.

I was using my local bank ATM and it malfunctioned on me. I went to deposit money into the machine. The screen showed a different amount and I hit cancel for the transaction. The machine gave me the wrong amount of money back. The machine also took my debit card. I went into the bank right away and filed a complaint. They said it would take 10 days to count the money in the machine. I have waited the 10 days and they said it was not there. I had them count all the money in all the ATM machines in case they looked at the wrong one. Still no money. I asked them to look at the video. Of course they don't want to do that. It will show what I put into the machine and the machine not working correct. I think they are just trying to keep my money. I want my money back.

Bank of America is a BIG rip off, or to say, a robber. On May 6, I had ZERO balance in my Bank of America checking account, and ZERO balance in my Bank of America credit card. I did have few hundred dollars in my saving account. I thought I had removed all ACH and I would not use these accounts anymore. What I didn't know was, three days later, Bank of America transferred $200 from my credit card to my checking account for so called overdraft protection, and after that, every month Bank of America charged me $12 on my checking and $35 on my credit card. I found out this in October, and Bank of America charged me $60 on my checking and $241 on my credit card, with total of $301. By without spending a penny, I owe Bank of America $301, and they didn't want to waive my fees. Bank of America is a BIG rip off on consumer and is also a BIG robber.

I went to cash a check from Allstate. They made wait for almost one hour. Only one cashier there more employees but they just talking and giggling no working. Meanwhile the line was to the door. Finally I got to the cashier then they told me that I have to wait another 30 min. for they can call Allstate. Finally the 30 hour later this rude lady came over and told me that they couldn't cash my check. They keep my wife's atm card. She has to wait again to get it back. Horrible experience. No customer services. I don't know how this bank is on business. I will never recommended in my lifetime. The people that works on the desk they don't try to help out. They're very rude. I am talking the one bank is on Balboa and Genesis on Clairemont Mesa San Diego 92111.

My APR with BOA has been 7.4%. I did a balance transfer last year and all of a sudden they are charging me interest with of 15% APR. I just talked to the manager and he is insisting that I agreed to 15%. My monthly payment has increased from $200 to $331. This is daylight robbery. I have been an a customer since 2007 and with this robber. I hate this bank. I am really pissed off.

I live in Florida and was in an area in the path of the Hurricane Matthew so that meant a lot of people were going through my town and also getting gas and leaving. On Oct 12th, I went and got just $10 worth of gas. My car is old so that gives it a half tank. Also bought paper for my printer the same day. Next day Oct 13th I was in evening class and I check my phone and see I have an email from Bank of America. The email asked did I just charge 1.00 at two locations. I said no and I did the whole process for cancelling that card to get sent a new one and I felt shocked when they asked did I still have my card I looked in my bag and I did so I was wondering how was my card charged when I was in classes all day.

We are trying to close an account with Bank of America. This is a custodial account that was suppose to be close when my mother moved to PA almost a year ago. Since I live in Florida I am not longer be my mother's custodian. Several times I called them back to close the account. But they refused. Today I received a bill for $24.00 plus $12.00 service fee, totaling $36.00. I called the Bank of America again. They transferred me Customer Service. Customer Service transferred my call to Vougm ** in the Recovery Department. He then transferred me to an Overdraw Department. There's no overdraw, only fees that Bank of America keep charging for an account that should have been close a long time ago.

I have been charged for overdraft protection of $15.63 that I never needed then I was additionally charged an overdraft protection fee of $12.00. When I called BoA they informed me that it was for activity on the 24th of October 2016. I checked my account activity and nowhere does it show that it was needed. They informed me that in their records it shows it warranted but it does not show up in my Checking Account activity. I feel I was charged for something that I did not do and the bank is making money on that assumption.

Banks don't usually get kudos because they're normally using your money and then charging you for it. I'm writing because of one particular sterling employee Paul **. Paul's unassuming manner is a pleasant change from most bankers who tend to make you feel rushed. With that said... I told Paul that even though he's young... to stick with banking as someday he could be President/CEO. He's wonderful to work with. He explains everything, even if he has to repeat himself for you (yes, as he did for me). He's patient, kind, very thorough and extremely helpful. If Bank of America had as many nice employees such as Paul they'd never have any complaints except for the ones that fill the CEO's pockets (23% raise in one year???) with the $5 charges they charge you for your accounts. So Bravo to the Mystic, CT. BOA Branch... Mindy and her crew to a superb job.

I want to give no stars, because the customer service has declined in the past few months. I was charged a $12 overdraft fee for no reason. My direct deposit was deposited and then I began to pay bills. I wake up today to the overdraft fee which is unacceptable based on my account balance. Spoke with Eric in customer service, whom should be terminated immediately. I waited 5 min while he tried to find a reason for the fee, and when I questioned why it was taking so long since the fee landed on my account this morning, his tone became very nasty!

I've been a BOA customer for over 20 years and a premier or preferred customer because of my large balance in my checking account. I'm changing banks asap. I tried to deposit a check with my name and address on it along with my personal LLC. They refused because the check had my LLC listed as well. They have been depositing this same addressed checks for months and months if not years. I talked to three different people and they told me this was bank policy... Really? Unbelievable. They are so arrogant and completely no customer service. I'm telling all my friends and urging them to stop being a BOA customer if they are now.

Bank of America has been impounding my homeowners insurance fees ever since they bought my mortgage from the original lender. Fine, that seems to be the industry standard and I am okay with that. Except... my homeowners insurance is due tomorrow and they still haven't paid it. I first called about two weeks ago and was told at that time not to worry, that there was "still plenty of time for it to be paid." The week after that I received a notice from my insurance company reminding me that payment was due. I called BofA again and was told that they needed the insurance declarations page faxed over from the insurer. I called my insurance and was told that they faxed the info over to the bank on the eleventh, and again on the 13th. I went into the insurance office on the 18th and gave them the fax number AGAIN, since they still had not been paid.

I recently opened up a checking account with Bank of America because I moved for college and my bank was a local one. In doing so, I had to get a debit card. I went in to the bank 3 times to order a debit card because it was not being delivered. I had to get three temporary cards and finally with my third debit card, they UPS'd it to me. However, they did not tell me that I would be charged $15 for having it UPS'd. I called the bank and the girl told me to call customer service. It is absolutely impossible to speak with a representative and none of the options offered by the robot suit my need. I absolutely hate this bank and completely regret ever opening an account here.

I have been a member of Bank of America for a while. I went into a banking facility and made a deposit. I was told there would be a 5 day hold which was fine. On the 5th day my funds were not available so I called them. I was advised that there was an additional hold placed on the account. I was never called or emailed about the EXTRA hold placed on my account. I was basically told "oh well deal with it". I'm closing my account ASAP.

Today the debit card I have been using for months gets declined. They say we have no record I ever was issued this card. The one they list as active was deactivated months ago. They say I must get a new card issued even though there really is no reason other than they can't input the card info that mysteriously disappeared. That takes time. So I must miss work to get a temporary debit card. I Go to a local bank... it doesn't open til 10 so apparently you're supposed to take time off work to bank there. I go to another bank, this one opened at 9 and I am told... "Sorry we ran out of temporary debit cards yesterday." WHATTT??? I hold multiple accounts with substantial amounts of money. I am seriously close to closing all accounts. I withdrew money but if my card doesn't come within 24 hours I will move all my banking. How is BOA going to be trusted with people's money when they don't know what they are doing?

I am noticing a new pattern of them holding deposits without notice or warning. Checks from the same employer for 2 years are now suddenly being held for at least 10 days with no explanation or vague excuses like "well there's been low balances before so...." What??? Since when is that a reason to hold the money for 10 days?? You got the money from the payer instantly but chose to hold it instead of giving it to me?? And now with my direct deposit from the state for child support, they deposited it on 10/12 but you chose to keep it and not release it until 10/14. As a matter of fact, it still says "processing". Why are you HOLDING MY MONEY??? IT'S MINE! NOT YOURS! You are NOT ENTITLED to it! I have 10 accounts with you but at this point, I'm ready to start shopping around for a new bank/credit union. I don't need your games.

I opened an account for my daughter who is a college student. She has been struggling keeping the minimum balance and has been paying 5.00 monthly service fees that she does not have. After this has been going on for some time I contacted the bank and they told me to withdraw the money in her savings and just keep the checking. Upon doing so the next month they charged her with another fee so her account was -5.00. I was outraged and asked to speak to a supervisor and they informed me that the account fee of 5.00 needed to be paid to close out the account. This is ridiculous that a bank of this size would fight over 5.00 and not have the common courtesy to waive the fee for a student. I highly recommend not doing business with this type of corporation. Customer satisfaction is not their main priority.

I set up my account with no overdraft protection and got hit with an overdraft fee. Tried to mobile deposit a check and it wouldn't read. The nearest BoA is 50 minutes away. Got hit with a second overdraft fee, and they won't override the fee.

I want to give no stars, 0, but it doesn't allow this option. I've been banking with these stupid fools (Bank of America) since 2004 and I use my debit card online a lot. Every time I use my card for a online transaction, the transaction approved and funds are taken out/deducted from the balance at that moment from my account. Here an example, I had $.43 in my account and I made a $320 deposit and I used $80 from two transactions with one being $50 and the other $30. Simple math that puts me at $140. Went to bed, woke up, saw a $237.50 wire that came in and thinking I have $377.50. But no, only $266 is in my account!

I received an email telling me I need to update my information. I sent an email to their fraud department asking if it was a valid email. NO ONE EVER RESPONDED. Yesterday, I made a purchase on Amazon and my payment was declined. I called Bank of America to see what was wrong and was told there was a wait time of over an hour. They called me back telling me I need to update my information. Sierra told me she would transfer me to "that department". She comes back on the phone a few minutes later and tells me "Apparently that department is closed on Saturdays". YOU WORK THERE AND YOU DIDN'T KNOW THAT??

I have banked with Bank of America for years and at first it was pleasant but the service has since gone downhill. I was charged fees for things I shouldn't have been and it was like pulling teeth to get the money back if I did at all. Additionally, upon calling customer service my wait time was an average of 40 mins to an hour before I could finally get on the phone with someone who then would either transfer me to someone else or hang up or give me the runaround. And the service at the branch is even worse, you'll be ignored and skipped over for an hour, even when you make an appointment. They then closed my account due to some fraud unbeknownst to me and sent a flag out through consumer reporting agencies flagging me as a risk. I sent the information off for review and to clear my name over a month ago and am still fighting with them to clear this up, even though they received the information nearly a month ago.

I signed up for credit card processing with a Clover provided by Bank of America Merchant Services. I was told that I could use the gfe machine for inventory, taxes etc. I was not told that this was an additional charge to the already exorbitant monthly fee. It took months of emails before they agreed to cancel. In the meantime, they sent me an additional processor which I did not need and promptly returned. I also returned the original machine on termination of the contract. Three months later they charged my account 531.75 with no notice. When I called to complain, they claimed to have not received the terminal. No interim calls or letters. Since I could only produce one tracking slip, they will not remove the charge even tho there has been absolutely no activity on either terminal. They are basically claiming theft and refusing to refund.

BANK of AMERICA was sent via certified mail a notice of dispute on January 26, 2016, a second notice to validate and verify the allege debt was sent in May of 2016, and a third notice to validate and verify an allege debt was sent in July 2016. Pursuant FDCPA cease desist all collection activities pending validation and verification of alleged debt owed. Instead of Bank of America abiding and complying with federal regulations they have taken legal actions by contracting with Shapiro, Dicaro, and Barak and have conspired fraud upon I and the courts by filing forged documents, falsified records, counterfeit security instruments, and demanding payment for an alleged debt I do not owe. Bank of America does not have legal standing and they have admitted to me the allege debt was never recorded and is unrecordable.

I received a letter last week from the bank, stating that they were changing their preferred rewards program - by doubling the amount of money required to be kept in the account from 10K to 20K to avoid a $25 monthly fee. They also said in writing that there would be a 2 month grace period. I immediately went online and cancelled my enrollment in the program. The very next day, there was a $25 fee withdrawn from my account by the bank. It turns out they have changed the naming of how they link accounts without notifying customers that they will have to contact the bank and 'link' the savings and checking accounts that up until then have been treated as if they are linked - i.e. the total amount of money in both accounts was used to calculate the 10K minimum.

Client since 2004, I have a several accounts with Bank of America. I bought houses cash deals all money are paid from my account. Now the bank is became a theft and fraud bank, because for no reason the taking fees from my account, call customer service and try to correct the theft fees answer is: the bank now allow customer service to refund fees anymore. I will closed my account as soon as possible.

I am seriously getting tired of Bank of America locking my debit card every single month and several times per month whenever I try to use my debit card. It happens way more than it should be then I am required to call 1.877.833.5617 press 1 for English, then press 1 to unlock my card which doesn't work. It transfers me, I get silence at the end and then the call ends. I try it several times over. I log in to my BOA account online to see if I can unlock it there, no I have to call the number. Great! So I press a bunch of buttons when I call again. Keep asking for customer service, they require me to pick a topic. I keep pressing 0, then it finally says transferring call. Then I sit on the phone for 2 hours and get no response.

I waited for a teller at the bank to withdraw the money and was asked to go back and stand. By the time I picked up my belongings she again said "go back and stand, I am not ready for you." I understood and she still mentioned. I told her "I do understand English, and my hearing is perfect, I heard you the first time only". Then she just left and started mumbling something. She has done this before as well (about a year ago), and I had stopped going to this location because of the attitude of this bank teller.

I was recently traveling to Europe and I need immediate cash for an emergency. I called up the Bank of America customer service and told them that I needed cash immediately and please activate my Debit card/ATM card for travel so that I can withdraw money. I was told that I would be able to do so and I should visit Deutsche bank ATM for the same because they have a collaboration with them and I won't be charged for extra bank fees. After hanging up the call, I received an email stating that my Credit card was activated instead for travel. I thought, it might be a mistake in communication and I tried my Debit card to withdraw money anyways. But, I could not withdraw money and my card was declined at a Deutsche bank ATM. The local staff at the Deutsche bank refused to help me and asked me to contact BOA again. I tried calling them again but I could not reach them. I was put on hold for 30 minutes.

I have been with Bank of America for over 26 years back when they were Fleet Bank. I have a checking, savings, 2 kid's savings and a credit card. I also HAD a 800 FICO score but thanks to one incident with Bank of America it dropped to 670 OVERNIGHT! I hadn't used the credit card in almost a year so I only checked the account every other month. A fraudulent charge was put on my card that I obviously did not know about and the payment was a week late. They INSTANTLY reported it to ALL 3 credit reporting agencies dropping the score that I worked so hard for.

Went to their office to cash a check, they wanted to charge me $8.00 to do so. I refused and took the check to a check cashing business where I paid just $3.00. Very ridiculous fees for B of Am.

I have been with Bank of America for many years - almost 30. They are getting so bad, I am changing banks! There is always a long line inside and never more than 2 tellers! The management team are totally useless! There's plenty of staff at the desk to open new accounts, but not to help an existing customers with transactions! Then they put in the virtual tellers - YAY. At the beginning it was great. Now, a few months later, again there are never any virtual tellers available or you can't deposit any checks as it is full! THIS BANK HAS GONE DOWNHILL over the years! HORRIBLE! They ask you to do surveys & feedback all the time but it doesn't matter - Nothing Changes! Horrible!!

An hour long attempt to order Check Registers. Branch locations no longer stock and distribute subject item. I contacted the BOA customer service hotline. Put on hold for close to 30 minutes. When human picked up he was rude, informed me that that item was not available, and offered no alternative. I called customer service line again and received assistance from a very concerned rep. She sent me to another person that finally fulfilled my request. The item I needed is not available online. An hour of my time. I have three checking accounts and a small savings account with BOA plus a car loan. A really lousy company to do business with.

I have had the worst experience with Bank of America. They find any possible way to make money by charging accounts with their "maintenance fees", "overdraft fees", "ATM fees", ETC. They charge overdraft fees after they ALLOW charges to be made to my account. If you are going to charge me overdraft fees, at least provide a service that helps me, your paying customer, stay away from additional fees. If an account is negative, why does your system charge a maintenance fee? Why does it continue to charge overdraft fees? The account clearly doesn't have the funds; why not decline the charges? I feel Bank of America doesn't CARE about its customers; Bank of America cares about getting richer by putting others in debt. I was not employed at the moment and had just moved into a new city. My situation was difficult and Bank of America managed to make it financially worse. I deactivated my account immediately.

Stay away from Bank of America. Something very weird has happen to my bank account with Bank of America. When I went to log in to my account I noticed that my Bank ID and my security code were already present in those little boxes where you sign in, so I pressed "Log in" and I was in. I thought that it was something to do with my computer, maybe my computer was saving it, I don't know, and they claim to have so much security, I was not worried. I went to eat at a Chinese restaurant and right after I was there, I got a notice in the mail from the Bank telling me that my available balance was 00. Somebody emptied my account.

Bank of America is the easiest Bank ever. Every time I have issues with my business, or if I deposit a check is clear the next day, if I do a dispute are very easy to work with. The customer service very professional. Been in travel business. I had several different problems with clients, credit card payment, etc. and every time Bank of America resolve that issue for me in a prompt way. It is very easy to do business with. I love it!

I spent over a half-hour trying to reach a "real" agent at BOA's 800 number (to no avail), and another 45 minutes or so contacting local banks in search of a notary on a Saturday. I called the Dunnellon, FL office to ensure there was a notary there before driving as I would have to travel far to get there. The woman who answered was very "snotty", calling me "honey" and asking me my bank account number and name prior to telling me if they could notarize something for me. She looked me up on the computer (I could hear her search) and then told me, "The person who does this is too busy." BOTTOM LINE: I am not a WEALTHY customer. I am sure she saw my puny account and decided that on a Saturday, they wouldn't bother to put themselves out. THIS WAS HER SNOTTY attitude that I gathered this from. I had even said to her, "Please beg her, I really need to have something notarized."

A month ago I tried to pay my credit card bill on-line, and BA refused service, even though my account held far more dollars. I finally transferred money to a different bank account and paid bill. Today I tried to DEPOSIT money into my account via previously set up electronic transfer, and bounced again!??!!!! Local BA office tried to intervene with BA Corp. but couldn't get through to their own headquarters!!! Online services and support at BA is totally useless. BA is no longer a credible banking service. I'm glad I dumped all my BA stock. Bye-bye BA, hello Suntrust.

Second time this happened. 9/7/16 - Credit card payment, handed in cash with the credit card to apply. Teller applied cash to wrong card – a corporate card that I was given by my boss for his business. So now the payment was applied to a business credit card and NOT applied to my credit card. OK, someone at the bank made a mistake. It happens. But BOA correction:

I applied for a checking account online and was approved. When my card came in the mail I went online and tried to activate it and I called but to make a long story short the account I got approved for a few days prior to attempting to activate my card I was told by customer service word for word..... Customer Service: "when you applied for your account you agreed to our terms and services which states Bank of America can close any account without warning or explanation." Me: So does that mean I can't use Bank of America? Customer Service: "No you cannot use your account and we have chosen not to give you a reason why." Me: *angrily hangs up phone.*

They robbed me with their ridiculous overdraft fee. Updating the available balance in real time for a transfer received so that it is available to use and when I use it they post the transfer on later Date after posting the debit transactions first, which Ultimately leads to ridiculous overdraft fee. And the worst part is - when I contacted the customer service & even when I went into the bank the answer is the same. I tried to refund it and the decision came out denied. When I asked the manager who made the decision she replied "its a software tool designed to make these kind of decisions and no one can override it."

I have been trying to get in touch with claims department of Bank of America for a week. Someone found a check that I apparently lost, and they cashed it. The check was addressed to another party, it had my name on the check. The amount of the check was $525.45. The check was not endorsed. My account not only was overdrawn, I was charged an overdraft fee for a forged, well not forged, because the check was not endorsed, fraudulent check.

My husband deposit check to the Bank of America. Check was clear. We saw check clear. We used that money to pay bill. We have 3 day after the bank hold the check!! All the check bounce and we get hit with fee with all the bill and credit we paid. Happen to us 2 time. That unfair for customer. I don't understand and why that happen. How bank can do that to customer. Not only fee from the bill! The bank charge us the fee also. I will never use Bank of America again but I won't happen to another people!!!

A Longtime customer with excellent credit who always paid on time has a Home Mortgage and a loan on an RV through BOA. Due to the sudden death of this customer's spouse, they need to sell the RV. The selling price will not cover the loan, so they want to do the right thing. Take out a line of credit against their home equity to pay their debt. What does BOA do? Denied!!! So there is no way for this customer to get the title to sell it and pay off the loan. You give them no choice! Now instead of a paid off loan you will have a default on the loan and the keys to an RV. The stupidity that went into this decision is everything that is wrong with the banking industry. Shame on you!

After I received a wire transfer from a friend of mine it took them a while to review it. After a few days I contacted them to find out what was going on. They said they had some questionable issues on how awesome it was. The associate at the branch it Goldenwest talk to somebody in the fraud department that stated it was okay to transfer the money into a new business account. The associate did this with their permission and then 2 days later that account was on hold also for the same reasons. Then the bank to say that they received a request to have the wire transfer returned to the person that did it (not notifying me of this) they decided to close my business account and my personal account that had nothing to do with the wire transfer and they stated the money was going to be sent back to those people that did the wire transfer cancellation.

My father opened up a checking account and credit card with me at the end of November 2015 so that he could easily give me money as I was studying abroad. Within a week, Bank of America closed my account, informing me that they did not have to tell me why. Luckily, I have an account with a much better bank TD bank so I was not without money for the week it took Bank of America to send my funds to my home address (I'm a college student and don't live at home but on campus).

BEWARE of termination fees from B of A. I was very surprised when I received a new packet from B of A merchant services dated August 31, 2016. First many fees are going up. Monthly fees are being added. So I called to cancel. Originally, when the banker signed me up for a business account he said he'd include a card swiper that was free and I'd just pay per transaction if I used it. I thought that was fine. Eventually I received the swiper and info on how to set it up with an account number. I thought the merchant number was a number for the swiper, not another account with a separate contract.

This is more of a complaint than a review. I would like to say I had the worst experience at the Industrial Branch in Seattle. As you can see by the name Industrial it caters to businesses. For the past 20 years I have been taking in the credit card payments (15) paying with 1 check. Well they have an assistant manager (Meagan) there and she tried telling me I couldn't do this. Failed to answer any of my questions and treated me like I was a piece of crap. Well after 20 years of doing this, it was not appreciated. It is a business branch and therefore should be tailored to businesses. The branch manager Roman ** was not any help either. I've heard from others the assistant manager is always rude & unprofessional.

Been a customer with this bank for nearly 30 years and THREE name changes. With all the misleading and underhanded that goes on in the world of cyber banking today I have been especially all over the activity in regards to my accounts. On the 6th there was a debit of $331.12 (done in error) by a national wireless company. Just as quick as the hold put on those funds, the wireless company reversed it (20 minutes later) and the funds were put back into my account as verified by the balance, only to have BOA place another hold on the same amount the next day.

Bank of America say something and when you complain they say another thing. We've been doing business with them for more than 20 years. We have mortgage with them and several checking and banking personal and business accounts link to one another. We were not supposed to get charged with this monthly maintenance fee because of our mortgage. With their NEW SYSTEM for the NEW CUSTOMER, we should not be affected. Unfortunately, they unlink all our account and we get charge for all of the monthly maintenance fee in several of my accounts. We called them that our account should be link not just once, not twice but many times. We went to the manager and complain and he said that regardless of the mortgage, if you have a balance of below $5,000 you will be charged. So, they charged us every month because the balance is below $5,000 and it's fine.

My husband died two years ago. He had an account for my minor son, but had only put $200 in it. I have been trying to get that $200 for my son for two years now. I get sporadic calls back and horrible customer service. The one woman I dealt with told me I had to get a court document stating I was my son's guardian. I told her I was his mother!!! That I didn't have a court document and it would probably cost more than $200 to get one. I finally was sent to another staffer, at my request. He said that "maybe" his birth certificate would suffice. I sent it. Not only haven't I heard from him since, I can't get a call back. I can't wait to close all my accounts.

Like so many others, I wish I could give 0 stars. I've been with them for over 10 years and never had an issue until this weekend. Once everything posted to my account I had $793 in my checking on 09/02. Over the weekend transactions went through as normal until I saw a double charge from Walmart. I confronted the bank about the issue and they reassured me that it wouldn't be deducted. Once everything posted to my account they showed that $793 was never in there and claimed there was only $520 on 9/02.

I have been with BoA for only a month, and my very first paycheck for work had to be a paper check because due to work the direct deposit takes a bit to go in action and would be in effect on the next paycheck. I figured "ah alright. No biggie." I go and cash my check and they gave me a notice as soon as I did that because the account was less than 30 days old, that they had to put a hold on the money. MY PAYCHECK. I was so upset and talked to every person I possibly could, on hold for hours, talking/yelling at people asking why I cant have my money. It originally was only supposed to be hold for 5 days and turned into a 9 day hold.

There have been too many discrepancies with my transactions. What they show on their end is totally different from my registry log. Then they turn around and charge overdraft fees where there should be none. I hate this bank. They could care less about their customers and they're VERY rude at my local branch so I have to drive further to go to a different branch. I'm currently looking for another bank to do business with.

I am BOFA consumer for more than 4 years and also make direct deposit with the bank. Today, I forgot to checked my checking and the bank transferred 53 dollars from my saving for overdraft. They charged me 12 dollars for overdraft transfer fees. (I can do it myself for free, but I regret not checking my checking). Last month, I went to the bank and asked for statement copy, and they charged me 10 dollars for two copy. I have also open account with another bank and they never charge me a penny for statements. BOFA also disapproved my mortgage application but other bank did for me/approved me. Please suggest should I close my BOFA account.

I had an account with them years ago which I closed because my experience with this bank was nothing but negative. Very soon after I had opened the account I realized they won't care less for their customers. I've got a feeling that their only mission was to ruin their customers. Anyway, a couple of years ago I received an invitation from the AAA to open a credit card with them. I did and it turned out to be with the BofA. I have had many complaints since then, but I kept the credit account active because it was linked to some of my auto payments. I closed it yesterday and I am done with them forever.

I am long time BOA customer and it's my direct deposit checking a/c. This year I needed some money for me so I borrowed from relatives and friends. They deposited into my checking account. On August 22nd I had 7000$ on my a/c. But when I logged in in the evening I saw a message saying "Pending debit HOLD on 8/22" of -888,888.88 $. I called several times to customer care, Fraud department but none of them told me exact reason for this Hold. All they said is my a/c under review till 22nd October and I can't even withdraw my own money. I need to pay rent, bills, etc. How can a bank behave like this without even informing us? Please help me with your suggestions.

I own a small and very new ob/gyn practice in Memphis TN. I've had personal accounts with BOA for years and my business account for my practice for over 3 years. We make approximately 3 deposits a week. Today my office manager tried to make our deposit at the drive thru. After waiting twenty minutes, when she got to the window-- she was asked if she had a personal account at the bank. She said no, that she was depositing for our office who has a business account there. The teller wouldn't allow my office manager to make our deposit at the window for by BOA business account because my office manager does not personally bank with them.

My brother recently opened an account with BOA. They held his first paycheck for one week stating since it was a new account they needed to make sure the check would not bounce. The paycheck was issued by a multi-million dollar company. After one week they stated they were holding the check for at least an additional 3 days. When I called to speak to someone on my brother's behalf they said we would need to call in via a conference and my brother would need to give permission for them to speak to me. We did this and when we got Ania on the phone from TX she said they cannot do conferences even though her same department instructed us to do so. We then asked to speak to her manager, who of course wouldn't be available to 30 minutes to one hour. The customer service at Bank of America is one of the worst I have encountered. They are right up there with Comcast.

BOA now not only charges you 6.00 to cash a check, they have to call the person that wrote the check to make sure it's not a fake. But the teller can't make the call!! You have to wait in line for a personal banker to call and then get back in line to cash the check. This is just another way they try to force you to open a account with them. I would never use this bank and can't wait until they shut down. They do everything they can to make it hard as they can on you. You would be much better off at any bank than BOA.

I experienced great service at the Bank of America, Fourth Plain Road, Vancouver, WA. The service has been always excellent and the staff at the Fourth Plain Branch, Vancouver, WA office is VERY DEDICATED to THEIR CUSTOMERS. ROBIN ** is the VERY BEST of THE BEST OPERATIONS MANAGER EVER. SHE is always helpful, knowledgeable, polite, professional and patient with all my questions. Bank of America is very fortunate to have such an employee.

I was told by a BOA rep that even if I overdraft by a penny, I will have to pay a fee. Well, that proved true. I had an unauthorized charge debited and was assessed over $100 in fees for a small overdraft - despite having overdraft protection. They refused to refund and lectured me on having better money habits. I'm closing my accounts as soon as I can.

I accepted a check from a friend who say it was good. I deposited it. They put an extended hold on it. Kept checking my account, same result. On the day I got my atm card I found out they deemed it counterfeit. Said that if I brought in everything to prove the friend said the check was good they would consider re-opening my account. So I did what they suggested. They just preferred not to even look at it. Had me wait a half hour only to tell me they were closing my account anyway.

Is it even possible to give this bank no stars!?? Because that's what it should get!!! I'm so pissed! These $35 fees and Bank of America can go to hell! I was literally charged $35 every single transaction that same day and I still had one being processed so I deposited cash to pay it all off. I need $135 so I deposited $150 to make it positive and still have some money, which is like $15.

In the beginning of August, after a long illness, I logged into my BoA mobile app in order to pay rent and start back to school shopping for my children; I noticed that I had a measly $.83 in my account. When I had last logged on and used the account, I had $1056 and another deposit was made of $438 in the meantime! It was all gone! I started looking through the charges that wiped out my account and immediately called BoA. They issued a "temporary" credit for about 40% of the charges and the investigation began.

March 3, 2015 - Mediation - agreed to transfer my IRA to my spouse as part of the settlement. March 30, 2015 - went into Branch location to get directions on how to proceed. Was informed that everything is documented, sent to IRA dept and transfer will happen when final papers are signed by judge. Recipient must open IRA with BOA before transfer can take place. Informed recipient of this process. October 28, 2015 - telephoned BOA to confirm what needs to be done for transfer to be completed (papers will be signed in November). Was informed at this time that the recipient needs to submit the documents before transfer will happen. November 17, 2015 - final judgement completed. January 22, 2016 - called again. "Why has money not been transferred?" Informed info has not been received from recipient. There is nothing I need to do.

They reported me to ChexSystems in 2014 for a fraud check that someone gave me for a modeling job back in 2011!! I was an 18 year old kid at that time who had no idea that people were even capable of doing that. Now I cannot open an account for 3 more years and have to walk around with large amounts of cash on me IN LOS ANGELES!!! They have been nothing but horrible and vindictive. I am shocked that they are still even in business. What they do to people is criminal.

The fees are stupid as hell. Why would you charge an overdraft fee on a transaction smaller than the fee and you didn't even notify that the account was overdrafted! Y'all just want to take people money and it is stupid as hell. Like seriously, why are you still in business? ** bank! Everyone needs to leave this bank like asap! What y'all gonna do then???

I have an excellent credit rating, a six digit income, significant equity in my house, and a small number of credit cards and bank accounts. As a result of a move from the east coast to the west coast we looked for new bank. We applied online to BofA. We were immediately approved, debit cards were sent to our new home, and... they could not be activated. BofA decided our money is not good enough for them. Without giving any reason they closed our account before we even used it once. A few days after that we received a letter confirming the account was closed.

In the multiple times I have had to call BofA the wait times have been over an hour. To even be placed on hold, you have to navigate through their automated system that never seemed to have options for what I was calling for. I had repeatedly paid my bill online through web payments for over a year. One day, my account magically stopped accepting web payments from my checking account and no customer service rep has been able to answer my question as to why. I paid my bill over the phone instead and later found out that my account had been closed. When I called to get my account reopened, it was a Saturday and I was informed the department that deals with account closures was not in and I would need to call back on a Monday, after I had waited on hold for an hour. By far the worst company I have ever had the displeasure of dealing with.

I'd leave them if I could. A simple mistake from a person using mobile funds transfer sent their money to my account instead of to the intended party. Literally an hour wait time at each phone number that I am transferred to to get this resolved. 3 weeks later a new checking acct. an 888 hold on old acct, a fraud investigation opened and absolutely nothing done. Now this person who made the mistake is calling me on my cell phone saying "why won't you release my funds." HOW did he get my name and number??? I have told everyone at BofA "this is not my money, send it back!" I'll have to call again on Monday because that dept is closed evenings and weekends!

I have a Bank of America account for payments for unemployment benefits from the State of California. I have not been able to withdraw funds from this account because this bank has waited almost a month since my card expired to mail a new one. Though the bank says one was mailed out, it is still not here. Meanwhile, I have bills and other financial obligations. Though there is money in the account and I can login to the online account, B of A has disabled my option to transfer the money, or withdraw it any other way, except to have it wired via Western Union, at my own expense. I'm now having to sue them in small claims court just to get a few hundred dollars. I wouldn't trust this bank at all, and if the State of California didn't force us to get our funds this way, I wouldn't have an account with them at all.

So yesterday my husband was paid and he is paid in personal checks. And his boss paid him half on Friday and the rest on Wednesday so everything was fine with the check on Friday so he goes to cash the check on Wednesday. Everything is fine. I go to the bank, closed other two accounts and transfer all the money into our joint account. So we go to go about our day as regular and we went to purchase something and as we went to purchasing our cards were declined and we're looking at each other like what's going on. So long story short Bank of America decided to put a hold on all of our funds until they verify the check and an auto pay went to or something I'm not able to see what it is but whatever it is they put a hold on, all of our funds and now our account is overdrawn $49 and now they're telling us that it will be seven days before they will help lift the hold off of our funds.

I wouldn't even be using BOA if they hadn't bought up every credit card company and then proceeded to give you the worst customer service (ha! service) ever. If you have a BOA card, you will get hacked. That's a given. Now, they may possibly let you know in a timely manner that you've been hacked, and they will "shut down" your card and have you destroy your cards, but then they will continue to put charges through on the new credit card they issue you--even before it arrives in the mail to you! Then when you call in to tell them you are getting more bogus charges, they send you to a department that NEVER picks up the phone. The last time I was hacked, they issued me four new cards, each one getting bogus charges put on it before I ever received any of the cards. This is ridiculous!

I have been a customer of BofA for over 20 years, and their customer service has gotten considerably worse over time. The products they offer to pay people digitally are not competitive with other banks. Their system is cumbersome, inefficient, the web interface is incomplete and time consuming. I have started using Chase with another of my businesses and the difference is significant. The phone service they offer borders on absurd. When you call the small business number, wait for a human, you find out you are speaking to someone in personal banking, and vice versa. Then you need to wait on hold, again, until they get the right department, and it usually takes a few tries.

Due to Bank of America my bank account is in the negative, I lost a week of pay from my employer and can't afford to eat. July 29, 2016, I received a check from my employer to be deposited into my bank account. The check was deposited and showed that it was cleared. By the way, my rent and phone bills are due being that the 1st is approaching.

They charge extended overdraft fees within 5 days of regular charge and refuse to do anything to help you with the charge. They are rude the Bank of America in Leesburg, VA on 505 E Market Street is horrible with customer. The other Bank of America in Leesburg is much better.

In 12/2011 I called and closed my account w/ BOA. In 2014 I went to open an account at a Credit Union but was informed that I had an outstanding acct # w/ BOA. I requested the ChexSystems report, and couldn't believe what I saw. BOA had charged me w/ $941.00 in overdraft fees. So I called BOA. They transfer me Recovery and ask me how I wanted to take off this debt. I replied "I closed this account 3 yrs. ago, I haven't received any statements, letters, or phone calls saying that my account has been reopen for whatever reason." The Rep followed up by telling me they shut the account but a payday loan transaction is what reopen the account.

Unlike other banks which use routing number at the check book as their regular routing number, the BOA uses so many different routing #s as their routing number depending on which state you are in, which state you open your account, which way you use to transfer the money. Recently, I got into trouble because I followed the BOA staff's instruction to transfer money from other bank to BOA. At beginning, I used the routing # at the check book, their staff told me, it is wrong, and told me to use their wire routing #. I told the guy I do not need to wire money because I do know wire money costs $35, but I only need to transfer hundred $. Their staff told me all online transfer of money is called wire money, and no matter what device and website I use, I must use wire routing #. After I did that online with the wire routing #, the money out, but the receiver did not get the money in 4 business days.

For 7 years, I have paid the same amount on my mortgage through an automatic withdraw. I then started receiving notices that I had no homeowners insurance and they bought it for me. My homeowners is through Allstate and was paid on March 10 for a full year-until March 9, 2017. I faxed and emailed proof, along with my agent with confirmation 6 TIMES!!!

On July 28th I went into the branch to do a wire transfer to my mortgage lender, because I was in foreclosure and I had only one day to reinstate my mortgage. I was very emotional and upset at the time being a single mother with MS. Daniel ask for my ID. I gave him my ID. Meanwhile I was on the phone with the mortgage company making sure I had all the correct information when Daniel states "I'm sorry. Your license is expired." I just lost it. I just got the money together to get my house out of foreclosure and now they won't let me do a transfer. I stated "oh don't tell me that. I will have to kill you." Not literally. When he asked "are you serious." I state "are you crazy. I would not leave my two kids with any mother to go to prison." I stated "I would just go to the other branch down the street where my nephew works and see if they can help me." The tustin branch tried to help me with some other options so I can make my payment.

When I went to cash my refund check, I noticed that it was a BOA account holder. I did not have a BOA account. Banks in general have always honored their account holders by waiving the $5 check cashing fee; however, at the time, the woman did not chose to do so, stating that all banks charge a $5 fee for cashing a check at their banks. She insisted on arguing that standpoint as I asserted that banks honor their account holders by waiving their $5 check cashing fees. I stated that I could have went into any bank and cashed my check for a $5 fee. Then I asked for a supervisor, and she stated that she was the only supervisor there. Her customer service was aimed at arguing with the customer. I have not experienced this at a friendly bank before. Banks have always honored their customers account holders refund checks that they send out.

Been banking with them for years and now they tell me they can't cash my paycheck that I have been cashing for years and can't give me a reason... My account has funds and in good standing, I have my ID and ATM card with me... AWFUL EXPERIENCE.

Ask yourself why BOA has a 1 star rating? It is because their customer service SUCKS!!! They want to sell you or upgrade you every time you go in the bank but... when you need something like a notary for the sale of your house they can't help you. So with that I am closing all 11 accounts with BOA and starting today with all of my credit cards and moving on to transferring my savings accounts to another bank. The shame is I have been a customer with BOA since 2000. Run. Don't walk to another bank... There are several other banks that want your business. I am going to US Bank this afternoon. I recommend to everyone else out there to stay with any other bank than Bank Of America.

I have never filed a complaint before through Consumer Affairs but Bank of America has provided me with a completely unprofessional experience in receiving a home equity line of credit and opening a checking account for the line of credit. The amount of time they told me the line of credit would take to take out the loan was not accurate and went way over. The loan officers kept calling about the same information telling me I had not provided it when in fact I had. One person finally called and told me the loan had been approved and the next called and said that there were still more steps to the process. I told them from the beginning I would only do a fixed rate option and the last phone call had me set up for a variable rate - they assured me they had changed it to be correct.

I originally placed two vendors on stop payments due to a financial hardship our family is going through. We made payment arrangements with these vendors. However, both vendors were still able to charge our account. One of them even charged us two payments instead of one. Bank of America ignored our stop payments and paid them. A total of $526.00 over drafted, in unauthorized payments. Included in this amount are overdraft fees and stop payment fees (for payments they never stopped). I wrote a letter to the CEO and placed a complaint with the Better Business Bureau. A representative reached out last week-once. After multiple messages I left on his voicemail, he returned my call.

If you are opening a new business and plan ON BEING SUCCESSFUL in your BUSINESS do not deposit. DO NOT GO TO BOA. They will shut down all your accts. They will give you no reason but if you put over $50,000 in an account for any reason they can hold that money cashiers check, cash, or whatever form of money for 10 days for no reason and close your acct (all accts personal and business) and hold the money until they feel you are the legit company. Much better banks to do business than this liberal racial. BANK OF AMERICA IS NOT AN AMERICAN BANK. They are ran by a bunch of **.

The manager (who is excellent) was on vacation and the asst manager was in charge at the Glastonbury CT Branch. First walked in and was asked to come back and make an appointment? What? Is this something new with your bank? As a business owner and notary myself, I only come in when it is a necessity. Now I am the only customer in the bank waiting for 20 minutes while your co-manager performs training. Had a notary I needed done and your asst. manager did training over assisting a customer. I know this because I was listening to her and could not believe she was doing this over assisting the only customer in the branch for the last 20 minutes. The greeter went up to them and said I needed a notary and she ignored him. Days like today I wonder why I keep 7 accounts with Bank of America. Really bad way to treat customers.

I was a homeowner and my mortgage was facilitated through Bank of America. I also am an active duty member of the military. In 2012, I received orders to go overseas for an extended tour. I kept my house for as long as I could, but in 2013 I requested a mortgage modification utilizing BoA's Military Hardship Clauses. I was under the assumption that the process was done after several conversations with their help department. I just found out this year upon returning from overseas that Bank of America cancelled my loan modification in order to transfer my loan to a different company so as to not have to deal with me anymore. It has been three years. I contacted them today and they told me "Sorry, but we can't help you anymore. The loan is no longer serviced by us." Now I'm looking for a lawyer.

My account was frozen on July 13th suddenly because of non compliance. I received some forms that need to be filled out because of suspicious activity in my account and I did and facsimiled to them. It suddenly my account was frozen because they missed two pages of the forms. They asked for more letter from my providers and I got the letters sent to them and they said that I am not in compliance because may be of bank policy.

I have been with this crooked and sorry excuse for a bank for longer than I'm willing to admit. Unfortunately they were the closest option at the time of my starting a checking and savings account with them. What a regretful mistake on my part. I had signed up for overdraft protection and never see where it works at all. Money down the drain. Earlier today I had deposited a check from the college I attend which is a check for unused semester tuition. It was for around $2000.00 and upon depositing it via the bank's app, I got a notice that not only will this check not be available until 7-20-16 (5 days from today), but that also I get another notice stating that my deposit has been placed on hold and that the bank has taken $200.00 of this check due to past maintenance and overdraft fees THAT HAVE ALREADY LONG BEEN PAID and along with that, I HAVE overdraft protection so therefore how can they legally charge me for overdrafts???

Here's my problem: I make a deposit at B of A ATM, and it says a certain amount is available NOW for use. Then when I try and access it, the card is declined for suspected fraudulent activity, even though the account is not frozen and there is no record of fraud according to B of A, only normal deposits. This has happened twice in 4 weeks! I just switched to B of A because my husband banks there and I liked the idea of both of our checking accounts being linked to the same savings account because they have a "keep the change" program which deposits the change from your transactions into the savings account. He never seemed to have a problem with them, but me? I'm ready to leave and I JUST BECAME A CUSTOMER ABOUT A MONTH AGO.

VERY, VERY, VERY RUDE. I was on hold for 36.23 minutes. Finally I get ahold of someone & my work phone rings. I ask if he can hold. The rude ass says "yes" but then hangs up in less than a second. Very frustrating with this people. I held for almost for 37 minutes and you can't hold for less than 1 minute.

The Bank of America customer service phone service is the worst I have ever experienced. The phone wait times are staggering. I've been trying for two hours to contact a real person. Nothing. It is truly a bank that does not give a crap about their customers. If I could give zero stars, I would. They deserve it.

Today, I went to Bank of America in order to make an important wire transfer. There were multiple errors in the information written (words and account number). The agent asked me to confirm the wire transfer but knew nothing about the transfers when I asked about the currency that will be received by the beneficiary. She simply shrugged her shoulders and said "I don't know." Advice to customers: Be extremely detailed when you are asked to review the information. Advice to BofA: Evaluate your staff's knowledge on the services they sell on your behalf or hire me to do a better job.

When I opened the account I opted out for overdraft protection because I didn't want them to pay things at their discretion and charge me for it. Simply, if the money isn't there don't allow the transaction to go through. However they have done the opposite and charged me $35 on five occasions in the last month and a half. I have called and argued with them several times and each time they promise it won't be done again but then they do it again and still charge me. $175 toward overdraft fees that on each occasion my bills could have been paid a couple days late. I have asked my account to be shut down and I will never open an account with them again! I recommend you don't either. They are scam artists.

Money was deducted without my consent and gave me an excuse that software did it by itself, so "it's not our fault". When I suggested to close down my account, all they were interested to get their due, cleared and canceled my account without resolving my problem. Bank of America is a big name. I wished they had resolved my issue before closing down my account and didn't have to make a technological lie. Probably that foolish supervisor is not aware that everyone is tech.aware nowadays.

My experience with Bank of America has been very bad. Have an account with Factoria branch in Bellevue and whenever I have to go for some work, first you meet a lady who is VP there Darshana **. I would say she is highly arrogant and doesn't talk to the customers politely. Today I asked for a simple bank verification letter and she was not even in a mood to listen my requirement. She is saying it's kind of notary work and I can go to UPS. Why the hell UPS will stamp it when my letter requires bank stamp and signature. How the UPS will verify my bank account. As per her whole bank branch does not have a single stamp to stamp on my photograph. When I shouted then she brought one stamp with just Bank of America tag and the address. But still she didn't sign on the document. Now this document without signatures is of no use and who will sign on this document when I have an account with Bank of America in US.

I have been with a Bank of America for years now. I am loyal customer and have had nothing but unsatisfied history with them. Overdraft fees are ridiculous. They're like a highway robbery. You get a $2 overdraft charge you $35. The amount of money they get for you overdrafted is ridiculous. I got two overdraft fees in a row that $70 -2X accounts because of a $10 transaction they wouldn't refund. It didn't do anything to help me. I'm very unsatisfied customer and I would not suggest anybody banking with Bank of America without overdraft protection of some sort because they will take your money.

BoA blocked our accounts without notice alleging that we are laundering money and that they have to do a review. We had to fill in forms and submit. When we spoke with an agent we were told that if we used their services for money transfers to our foreign vendors this would not happen. We use Tempus in Washington, D.C. and were told by them that this happens on a regular basis to their customers with BoA accounts. For a week we were unable to access our money, deposit money or do anything else. Without informing us they cancelled our business debit cards which we found out on a Saturday. This is ripe for a class action suit.

So I have a Amazon Prime membership that is charged to my account every month. Since I've been a customer with Bank of America for 8 years, I know that a overdraft fee doesn't occur until day 5. Well recently they must have changed the policy because I was assessed a $35 overdraft fee (ridiculous way for them to make extra money off of their customers) on day 2. So I called in and spoke to a representative who wasn't willing to help me with the fee, and then spoke to a supervisor who acted like she couldn't do anything about the fee. I recently had my mother start a business account there which brings in between $6000-$10000 dollars a month. Let's just say when I close my account with Bank of America I will be taking my mom's account with me. Thanks Bank of America for losing a extremely loyal customer of 8 years behind your greed!

Having been a long time customer, from Colonel Bank to Bank of Boston now Bank of America... Fees for under $1,500 in checking...I think your $12.00 fee is very expensive and excessive! That's how you lose customers! The low amount was over $850.00. Not a happy customer!

B of A Bank Lemmon Dr Reno NV. The bank's customer service has a lot of work. I've called corporate office on this store branch. I find myself traveling future from home so not to deal with this branch. My deposit's always questioned. I deposit lots of coins, my money should not be questioned. I earn the money the way I get paid ed is my choice. If I deposit coins 3 or 4 times a week this is my choice. The B OF A on Lemmon Dr Reno is the only one making a big deal, as for some of the tellers the customer service is very very poor. Today I spoke bank manager to fix this problem. If you want great customer service drive to branch on Virginia St. Reno, customer service great. I've advised this bank manager I can just move my banking elsewhere. California's Bank also great customer service. Tellers don't even look like they care when you complain about them. Banks should make sure they hire works who care, there's a lot of people out there that need jobs.

Bank of America is the worst. I have a direct deposit going into my account and they still continue charging me a maintenance fee. Their customer service representatives are extremely rude. I will be closing all my accounts soon.

The whole process was disgusting and appalling. There was a lack of accurate information from them, obtaining fees for an appraisal that they said would be returned if the loan was not approved. No communication to emails sent by me to them. No information regarding the status of the application. No answer to the request for the appraisal fee.

Credit card fraud! Customer service sucks. 30 min wait then transfer because the previous attendant transferred to wrong department. Happened every time I called. Signed up for 0% intro on purchases for 12-15 whatever months. 4 months into acct find out I signed up for 0% on balance transfers only with a 21% interest on purchases!!! They profited $100 off of me before I cut card and transferred to Chase Slate which offers 0% on purchases & balance transfers for 15 months then a 13% on purchases after intro period. Not that I would use that but 13% ain't bad.

I had a 15 yr boat loan. 13 years ago I had work issues and BofA offered me a 2-month extension to help out. Now that the loan has matured they are looking for $4,500 dollars extra. I am told that the 2-month extension has been accumulating interest for 13 yrs. My statements never showed that I was accumulating this. If I had been told this 10 yrs ago I could have put an end to it. BofA of course never tells its customers this either. If anybody knows what I can do I would appreciate it. This is so unethical and very shady business practice. I will never do any business with this ripoff company again.

So I deposited $4,000 cash and have a deposit slip. This morning my BOA account is overdrawn. They processed it as a withdraw. BOA admits their mistake but won't fix my account immediately. They tell me they will call and update me of the status by 5:00... That's customer service at it's best. Now I have to fight to get them to acknowledge MY money and I can't access my funds. Shame on you BOA. Why can't customers charge you a very large fee when you screw with people? This is not the 1st time BOA has made a mistake with me. Each time they take their time and make excuses. It's time to take our money out of these big institutions that treat people so horribly. I have been a 20+ year customer!

I have been a BofA customer for over a decade. I deposited 3 checks into an ATM. Two went thru and 1 didn't. I called to file a claim and it takes 10 additional days to even have them offer a partial credit on the amount deposited. It takes 3 days just to get someone to go to the ATM and "find" the check, and what another 8 days for them to "hold" my money for some additional reason? Would not recommend using BofA. Better off with a local credit union.

I have had bank of america for about a year now. Every single check I deposit with them they put in my account then take it out on a hold. I have waiting 2 months for them to cash one of my checks. Literally the worst bank in America. Do not ever sign up there.

I made a deposit and B of A showed funds available and failed to put certain charges into account. B of A improperly imposed 3 overdraft fees. I made a deposit and the account reflected funds available and B of A changed the order of the withdrawals and failed to withdraw charges and failed to reverse an improper charge and refuses to remove 3 overdraft charges.

My name is Charles and would like to carefully explain and describe a deceptive and fraudulent way Bank of America is charging overdraft fee. First of is explain their policies. An ACH payment/charge on a customer's account that overdraws a customer's account, the customer has until 8 pm (close of business), to bring that account into positive standing or that customer would be charged overdraft. Fair enough, even though not the best of policies.

Had a customer buy an $11,000 car from me and go to Bank of America and get an $11,000 cashier's check. 2 days later, my bank calls me and tells me that Bank of America refused to honor their own cashier's check. The car has now been taken far out of town and they have a title signed over to them. Bank of America CROOKS have cost me $11,000 and will be getting SUED BIG TIME!

On March 2016 I requested a credit card increase and was given it. After using the card for travel expenses, I received a notification that my credit limit was being decreased. The card was reduced giving me a balance left of only $380 which maxed out my credit card. They told me that I was late on payments on an account which is set up for automatic payments. The only option given to me to apply for a credit line increase again, only to be informed that it was denied for (get this) for my credit card which was too close to its limit! Unbelievable. I will be closing out this account as soon as possible and NEVER conducting business with Bank of America again.

There's nothing I can say here that hasn't already been said. My extremely negative experience with this bank is the same as everyone else's. What's important to know is that Bank of America has flexible policies only when it works to their advantage. In other words, the bank continuously makes arbitrary, on-the-spot decisions that work the system so that they can maximize how much money they can squeeze out of you. This includes changing policies about bank fees without notifying their customers, and adjusting the dates/times when they finalize transactions so that you, the customer, lose money, and they benefit. This bank is everything that's wrong with our country's financial system. You would be doing yourself a disservice by banking with them. I would recommend your local credit union instead.

I wanted to let someone know why I closed my account today and opened a new account with BOK. I was at the hospital this morning with my mother when I asked my husband to go and deposit cash in my bank account before I had to pay overdraft fees. He was met by the most outrageously rude manager, ** located at 3480 S. Blvd., Edmond, OK 73013.

I have a joint account with my son who is in college. Every month I deposit funds into this account for his living expenses. This month, I deposited a check drawn on another bank for $1600 on June 1st. This check was debited from my other bank on June 2nd. On June 4th, I received a message from Bank of America that my account balance was low. When I looked at the statement online, I saw that the $1600 had been credited to my account on the 2nd, but then debited from the account on June 4th because a hold had been put on this check--AFTER THE MONEY HAD BEEN SENT BY MY OTHER BANK. I called and was told that the hold was placed on the check because Bank of America had not received verification of the check and that the funds would not be available until June 10th. I was also told that this was a matter for the risk department, which wasn't open on weekends.

I opened a BofA account because my current credit union basically broke my Google Wallet/Android Pay setup by issuing me a new EMV card. Come to find out if I thought that was a problem I would soon find out what real problems were when began banking with BofA. Below are the several negative experiences broken down by subject that contributed to me laving in such a short period.

I incurred NSF charges when my merchant services debited my account. I questioned nsf charges due to merchant services charges overdrawing account because I was double charged bank charges when my account was overdrawn because of bank charges. The representative stated that she could not reverse charges because of prior reversal due to lost check. Prior request should have been granted hands down because a business check became lost in the mail yet the representative stated that if I had a "Business Advantage" account, NSF charges could be reversed. I reminded her that I had such an account but because of grief in getting unwarranted stop payment charges reversed, I dropped business advantage for seeing no advantage to business in paying extra and having to fight off unwarranted bank charges.

I've been with BOA for 12 years and I just have had it with them. Years ago I had several hundred dollars stolen from my account through my debit card information, and they denied the claim because the card was used in the same zip code where I live??? Most ridiculous argument ever... So much about their "100% protection against fraud".

I'm a Platinum preferred Customer for Bank of America. I needed some notarized signatures for passport renewals. I had a chat and confirmed they offer the service and scheduled an appointment with Mt. Laurel Branch, NJ (08052). Once myself and my wife reached the bank, I was parking my car and my wife waited inside.

I have been a customer for over 15 years and had a conversation with you today regarding a fee on my credit card. After the card was paid in full you charged me on my account an additional $140.00 in fees. I called and spoke to a live person and she told me she could not waive it so after 15 years I will be going into the bank tomorrow and closing all 8 of my accounts. Very disappointed with the service and will never recommend you again.

The bank charged overdraft fees by changing the dates that I actually did my debit transactions. Transactions I used with my debit card on 5/27 was authorized and taken out of my account, but later the date changed to 5/31. This caused me to incur overdraft fees. This is not first time BOA changed transaction dates or post transactions a week later to charge overdraft fees. I spoke to BOA rep on the phone on 6/1 and he apologized, and told me it would be taken care of. Later, I found out, the overdraft fees was not removed.

This is the worst bank in the world!!! The online account says one thing and then you will get a big surprise the next day. The online services are horrible. It hardly ever updates to give you the right information on your account and you call the customer service and wait for almost an hour just to hear "I'm sorry" from a representative that sounds half asleep. Horrible bank. I'm switching asap.

I was given a settlement check from a law firm that happens to bank with BOA. When I deposited check I opened a new checking account that I had previously closed. I still had advice savings account still though. When they put check though they said 200 was immediately available. I took my son with me to the grocery store and as we know 4 year olds, they want things they see so I allow him to grab 2 items. I go to register to pay using new debit card and it won't go thru. Mind you they tell me 1 business day and the entire check will clear. I put it in on Friday and went back Tuesday. I asked for an amount to be withdrawn and teller looked at me like I was crazy.

My mom is a disabled woman over 60 who recently had all her accounts closed. She was receiving her pension and social security direct deposited to her BofA account. She had been a loyal customer to the bank for over 20 years and never had issues. They would not give her a reason over the phone on why they had decided to close her accounts. They told her she would have to speak to the branch manager. After the inconvenience of having to go down to the branch she was treated rudely by the managers and was told it was the bank's right to close people's accounts without having to give them a reason and that's all they could tell her.

Two Bank of Americas where I live thought it would be a good idea to close their drive thru. So now, I have to find a parking spot, go inside, wait in LONG lines, and do it fast since they close at 4 PM!! DUMB, DUMB, and DUMB!!!

Last Wednesday (05/25/16) I got a text message about some fraudulent charges to my credit card. I am very thankful for that. But the customer service I got after that really stinks. I talked to Yolanda in Texas to get a new card sent to me. She did that alright, but she neglected to tell me it was being sent by UPS. All she would tell me was, "I can't send to a PO Box." I could have given her my work address for UPS if I had known. But because she never told me, I gave her my home address, which is not very secure because it is on a rural route.

All I needed was something notarized because we just opened IRA with Merrill Edge and they asked for it. We went to Bank of America located downtown in Murray Street and Greenwich Street in New York City for that. Since Merrill and Bank of America are one company I figured this would be the right place to go get this done. Someone was helping us but then Robert ** - I don't even know who he is and what he does there. Tells us he cannot help us and the person in charge of Merrill there is in meeting so he cannot help you. He made us feel insignificant and not important because other clients are more important. He needs customer service training or be fired because that was just not acceptable. I am now reconsidering closing all my other accounts I have with Bank of America and Merrill. Such simple task that cannot be done.

I had BoA credit card. After three years of actively using it I gathered around 350 cash rewards. I applied for Amex credit card and got the card. It offered my 1 year of zero APR thus I spend around 3000$ in the dentist. Then I got a letter from the bank that my BoA credit card is closed. No one gave me any explanation about that. I just got a letter that my balance is high and that is the reason.

As a family we decided to sell our boat. It was easy to do and sold it in days. The buyer wrote me a check for 5,500 dollars. We know him so there was no problem. I went ahead and deposited the check in our account on 5/22/16. They gave access to 300 dollars. No problem there. On 5/24/16 all of the funds were clear. For 6 hour all of the funds were available then all of the sudden there was a new hold, was place on the check again. I called the bank. They proceeded to tell me the risk department then told me the other institution told them the check may not be collectible so the owner of the other account gave me proof that the check had cleared. I went to the bank to give them the information so they could fix the issue. They had very little interest in fixing this and have now extended the hold until the 1st. While sitting there I called the other persons bank manager. Now told BOA that there was no problem that the check was clear on the 23rd.

On May check 11, 2015 I received correspondence from Bank of America thanking me for contacting them via phone to processing a payment for account number ending in the last four digits of ****, which I hadn't contacted them nor had an account with that number but they had my name correct. I called them to inquire about the email and no one in the credit, finance or banking divisions could figure out what account it was or who contacted them to make a phone payment. I then forwarded their email to the fraud division and asked them to look into it and never heard back from them. Since it was in reference to a payment made to the account and not a charge I didn't concern myself too much when I never heard back from them.

Bank of America is the WORST bank ever to bank with. They charge you these outrageous overdraft fees when you already bought your account to a positive then they feed you the same attitude saying "read the policy". I won't ever bank with them again.

I am a disable veteran that had an account with Bank of Scamerica. I was active duty Marine at the time, and I was working a job that sent me a check. The check didn't go through, instead of calling me they froze my account, and said I couldn't touch the money that was in my account. Before the incident I talked to my Staff Sergeant, and he thought as well it was a legit company. After discussing with them that I was the victim they very rudely said that I could get my money but I would have to wait for them to mail it out. I told them they didn't wait to shut my account down so I'm not waiting for my money. I went to the bank in Jacksonville, North Carolina, and the tellers were very rude, but after 4 hours I finally got my money from them. This was in 2012.

I had miscalculated the amount of money I had left in my account to make a payment thus causing my account to go negative. I got charged the overdraft fee which was OK with me since it was my fault. I got notice that I need to deposit money by a certain date or will be charged extended overdraft fee. This came as a surprise because this is the first time I had heard of such a thing. My direct deposit hit my account midnight of the due date and even though I had money in the account before COB on the due date, they still charged me the extended overdraft fee. Does this even make sense? Is that supposed to be real customer service or they just hide behind corporate BS and think in your face sucker? Honestly I've always felt that BoA is one of the most dishonest banks in the history of America so why I keep an account there is beyond me.

Ok, I've been with BofA for over 30 years. I have all my personal and business accounts there. (Well until today). I own 4 houses (no mortgages) but had a home equity line with them for about $40,000.00. The line was coming due so in November they contacted me about renewing it. I went through all the hoops (believe me just when I jumped through one, they put another one up). Today they called me to say that I wasn't approved! Ok, If I can't be approved who can? I have over 100,000.00 in the bank, no credit card debt, own 4 homes (together worth about 1,000,000.00). They said I didn't fit into their guidelines. Needless to say I will be withdrawing all my accounts and switching them to a local bank that values me and my money. BofA is a joke!

Horrible service and rude manager. I went to cash a check that was written on Bank of America paper from a local business and they would not cash it for me without a fingerprint. I gave them multiple forms of ID, including my license. I'm not getting arrested and don't feel like I need to give such personal data like a fingerprint or a DNA test to cash a check written by their own account holder. Last I checked, the person who wrote me the check has money in that bank and has agreed to pay me by writing me a check for the amount of money the bank is holding on his behalf. I don't think that when the account holder writes a check to the electric company that they have to come in and be fingerprinted. Why should I? Beyond that, the manager was plain rude.

I have a 698 Trans Union Credit score. Bank of America turned me down for an auto loan, that was a perfect match for my budget. The Dealership explained that 5 other Banks approved my loan for rates around the 4-5% range. Bank of America claimed that they turned me down because of information on my credit report. The information on my credit report was all positive. No negatives. Wells Fargo, Capital One, Toyota, First Merit, and Fifth Third all approved the loan at low rates. The kicker to this story- I have banked with Bank of America for 15 years, and never had as much as one NSF check. They can go to hell!

My business travel has me visiting Bank of America Financial Centers all across Virginia but I have never experience a bank like the Suffolk Financial Center Harbour Park. They are in a class of their own. You will notice as soon as you walk in the entire Bank staff is immaculately dressed and groomed. My last visit I had an appointment with the bank representative. She was unbelievable! Not only was she extremely knowledgeable and efficient, her attire was lovely. From her hairstyle down to her high heel shoes, she was dressed to impress. The tellers dress the same way. Even the Merrill Edge Financial Solutions Advisor was dress to impress. I do not know if this is just a management initiative at this bank but this Bank of America Financial Center at 6207 College Dr Suffolk, Virginia is in a class of their own. Suffolk Bank of America Setting the Bar.

Bank of America's customer service SUCKS!! I waited a total of 1.5 hours on the phone at 2 different times in the same day to talk with a representative about cancelling an account I opened and never used. A waiver had been placed when I originally opened the account but I didn't know that at the time I open it that there was a maintenance fee of $25/month. And so the rep I talked with said that they cannot cancel the account until I pay $50 for the 2 months of maintenance fees. I told her I have never used the account and don't intend to & don't think I should have a fee.

I recently transferred my rewards points to my Bank of America credit card. Never saw them go through. So I called customer service. She transferred me to business accounts, which it was. Fine. That person tells me I need to speak to the processing dept. What? Really. Ok fine. On hold again another 10 minutes as I'm trying to run my business. That person gets on and asks me for my password. I gave them it. They said it's incorrect. I said, it's the only one I EVER had and use it every day on their website to do business. She says I need to speak to the fraud dept.

They charged me $6.00 to cash my payroll check and the company that I work for uses that bank. Total scam of a bank.

The customer service has low authority to allow things to proceed - even with a customer explaining details of the systems fault in throwing alerts which is a glitch they do not help out. They do help out if you had not had a help before... which is funny. Here I am talking about reversing Bank Fee. Chase bank does it as many times as you want being you have a valid reason and a point, not restricted to eligibility like Bank of America. Pathetic response and arguments. My account over drafted last night. Normally I would get the notification and immediately deposit. Here their system had a glitch and did not send emails or push notification and I was charged a $35.00 bank fee.

Bank of America in my opinion is the worst bank for customer service. 800 number is a joke. Banking center reps have the authority to do nothing for the customer. Can't even type a letter on Bank of America stationary. None in the bank. A 26 year customer moving on to a bank that wants to help the customer. Stand strong and choose another bank. Show BOA that they can't abuse customers and stay in business.

I just am so upset and disgusted with Bank of America. Last week my account was overdrawn because they never deducted a purchase I made. Then they waived the fee but told me I was still $-8.00. She never told me I had a certain amount of days to put the $8 in the bank. I thought they would take it out when I got direct deposit but instead I just read a email about adding a $35 fee and after speaking to a manager he was rude and also could not even give me until tomorrow. I hate this bank. You guys can enjoy the last direct deposit 'cause I will be switching to a better customer friendly bank. I do not know how someone like that can be a supervisor. Customer's always right especially when all their asking for is time. I am shocked and appalled. My experience at Bank of America has been horrible and I will make sure to tell all my friends!

I submitted a check using mobile banking and they later deducted $2.03, saying incorrect amount entered. I didn't find this until recently while checking my account. The amount entered was correct and they just stole this money from my account. I know this is a small amount but a bank stealing money from you is scary. I called them to check what's happening and they said it was a system error and they will correct in 2 min and put me on hold for more than 1 hr. I personally don't care about 2 dollars and they know than staying on hold for hours I am losing time which is lot more valuable than 2$. This is systematic stealing for millions of bank accounts they hold.

I use my BOA to plan a vacation I paid for trip only to find bed bugs. Hotel would not give my money back, so I call BOA. They tell me someone will call me back. That's was bull. They never called then I look at my account to find that I'm 500. In red, so I called the bank and the lady said that they decided not to give me my money back. The best part is that PNC Bank gave money back with no problems, not cool when I put 279,000. In BOA they treated me like gold, but now that I'm on SSI it seems like I'm always paying overdraft.