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Consumer Reviews and Complaints

Satisfaction Rating

The customer service with APMEX was great. I dealt with them about five times regarding some of my orders. Any problems I had the customer support team always handled it in a swift manner and got my problem taken care of very quickly. I was happy with the price transparency when dealing with APMEX. When I did some research to look at the price transparency among other companies, APMEX always had the best deal for what you were getting. APMEX had a great deal of knowledge. Whenever I need help with any of my purchases or just questions in general about the company, the support people I spoke with were always very knowledgeable in their field of work. I liked that APMEX had different payment options for whatever you were purchasing. I used a few different payment options on several orders and all of the orders went very smoothly.

Satisfaction Rating

Customer service answered all my questions and took time working with me. They helped me make the right purchase for me. APMEX does everything right from sale to delivery. APMEX is great, started investing a few weeks ago in bullion. Literally stumbled upon APMEX on a search engine, having no knowledge of any sources of bullion. Found APMEX first and decided to purchase two 1 Oz. Silver Eagles and let me say, APMEX has exceptional customer service as well as products. They really put care into handing the precious metals and ensuring it makes it to your door the correct way. 100% satisfied so far, believe I'm up to 5 separate purchases now and will continue to stay loyal to APMEX if they continue to carry out their business in this high quality fashion.

At the end of the day it's bullion, but it's very important to make sure you know the people you're buying it from, as demonstrated in a local coin and collectible shop. In conclusion, go APMEX, you rock. APMEX customer service and shipping are outstanding. Each time I place an order the next day it is ready to ship. A few hours later the tracking info comes over to my email and takes about 3 days until I receive the product. All products arrive in perfect condition each sealed in plastic bag. Great job APMEX! I will continue to buy only from this seller. They offered a wide variety of payment options - e-check, bank or personal check, or credit card. I have used PayPal and I worked great. My order was placed and it arrived a day earlier than expected.

Satisfaction Rating

They have fantastic service and support that is easy to get. They go out of their way to make sure that you as a customer are satisfied and they have excellent customer support workers. They have a very knowledgeable staff. I was very satisfied with the overall price transparency compared to other products and companies that were available! I highly recommend them to any consumer that is interested in buying their product. Their product seems to be to me better than any others that are available on the market.

Were very helpful in getting me on the right track to buy the proper product that I was looking for. They also seem to be more knowledgeable than any other company that I had look into. They had great payment options which I was very impressed with. It enabled me to purchase a large amount that I wanted. Their payment options with very affordable and easy to manage which made it very easy for me to make my purchase. I was extremely satisfied overall.

Satisfaction Rating

They were easy to deal with and offered no hassle service. I was pleasantly surprised that I didn't walk away frustrated. They took great care of me and made me feel like I was valued. I received a fair price for my goods and I really couldn't complain. They even negotiated with me when they didn't have to. The process was quick and painless. The rep knew his stuff and it showed. I didn't have to second guess the estimate or what they were telling me. It was great service all around. Everything was easy peasy -- fast safe and secure. I was pleasantly surprised. I didn't have any complaints and I walked away happy from the experience.

Satisfaction Rating

You can call, chat, or email them. I have not tried it anyway. But I assume that given the number of options to contact them, they are available to help. They have tools online regarding gold and silver prices. And it's clearly listed on the website... the deals also list the price. They claimed they are the leading precious metals retailer in the US so I assume they are very knowledgeable. They also celebrate 15 years so that should mean they know their stuff. They accept different kinds of payments - credit cards, PayPal, check, bank wires. They also allow to change payment method... using certain types of payment give you discount.

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Satisfaction Rating

I have never been displeased with APMEX. Hopefully they think I am a good customer. I have never had a problem with any order. This is, however, the first "pre-order" I have made. I have no worries, though. I have had a number of buying experiences with APMEX and they have all been first rate and I would recommend this company to anyone interested in precious metal type transactions. APMEX continues to have great prices and a very simple, easy ordering process. Ordering is quick and painless, shipping is always fast and coin quality is also excellent. Much better than Kitco, all the way around. No longer need to send a check in the mail. This is so awesome! Thank you APMEX for setting this up for your customers. This new feature is considered five stars in my book!

Satisfaction Rating

Hi. I am a Korean, South. I ordered the product (Order# : **) from Apmex but I received from different product from Apmex that was low valued and was not ordered by me. I've sent complaining e-mails many times, APMEX Customer Service Representative Kortney ** give a waiting message during two months. Today, No response to me. Please give a solving to this trouble from APMEX.

Expert Review

Andrew PolacekInvestments & Banking Contributing Editor

Following his two-year term as an investment banking analyst for Houlihan Lokey at their Los Angeles headquarters, Andrew Polacek had a seven year private equity career culminating in a role as a Vice President, first as an Associate at Mainsail Partners and later at Crimson Investment where developing relationships with business owners and investment banks was his primary focus. Andrew is also a knowledgeable and passionate investor in gold and silver bullion who has been investing in the space for over 10 years.

APMEX recently celebrated its 15th anniversary and is now one of the top Internet retailers in North America. It has a catalog of more than 10,000 products for investors interested in both precious metal weight and numismatic value to choose from.

  • Buy and sell: On APMEX, consumers can see the sell price as well as the buy price.
  • No minimum transaction: It has coins priced well below $20 and bullion that comes with price tags in the six figures for larger gold bars.
  • Free shipping: Customers get free shipping on domestic orders of $99 or more.
  • 60-second price updates: APMEX posts the most recent spot price for precious metals every minute of the day.
  • Easy product sorting: Given its extensive catalog of products, APMEX has created easy sorting that allows customers to look by bars versus coins, weight, manufacturer and other important criteria.
  • Best for This gold and precious metal investment company is best for retirees, savers and speculators.

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APMEX Company Profile

Company Name:
Year Founded:
226 Dean A. McGee
Oklahoma City
Postal Code:
United States