APMEX Reviews

Very great experience right from the order to delivery.

Quick and secure shipping for my purchases and investments. Thank You

Fair prices. Fast shipping. Good selection. Will do more business.

Good quality products, the Goldbacks are beautiful.

The company is fine if your orders are processed and delivered without any issues (I had 6 orders like that in the last few years). However, if there is any issue with the order - payment processing errors, shipping delays, or APMEX' Anti-money-laundering gang deciding to interrogate you, then prepare to deal with a major headache. My seventh order (in a significantly larger amount than the previous ones - well.. the prices of metals are up) was blocked by APMEX who wanted to do some "verifications" and subsequently cancelled my order. While this is their right to do so, the problem was that APMEX decided that they do not have to refund my payment, which was made by a paper check and the funds had already cleared the bank. APMEX wanted to hold my funds for at least 60 days.

I never got it. They sent me a full refund. I believe they did not have it anymore.

Company charges for canceled orders without exception kana tin or option to keep the order. Will never use again.

WARNING - DO NOT BUY FROM APMEX! They claim to guarantee secure shipping, but when my order wasn't delivered, they refused to do ANYTHING. No refund or replacement. I'm not sure it ever even shipped since I received NO DELIVERY ALERT and the tracking info they did send changed drastically as if there had been a mix-up. They essentially stole $1100+ from me. So much for my savings!! I contacted them and did everything requested to file a claim, then they denied it anyway and stopped responding to my messages and requests for more information regarding their investigation. The rep I spoke with over the phone wouldn't provide a last name or the name of the insurance company who supposedly denied my claim. Then he was INCREDIBLY rude and dismissive. They can take your money and there is no accountability!!

I placed an order for in-stock items that never shipped. This was debited directly from my bank account, not a credit card. It has been over two months and have not received a refund, Truly disgraceful way of doing business. A legitimate business would either ship the items or issue a full refund.

APMEX is the ONLY bullion dealer that I buy from or recommend to others. Everything is always exactly as described or better. Prices are near or at spot and the coins haven't been searched for rarities except if sold as such. I buy only circulated pre-1965 silver coins. On the one occasion when I needed help putting together an unusual order, the phone rep was knowledgeable and went out of his way to save me money.

APEX ALWAYS HAS GOOD INVENTORY AND QUICK SERVICE. I'VE HAD NO ISSUES AND DELIVERY IS ON POINT.

It's been over a month since I placed my order. After multiple calls to APMEX, I initiated a search for missing mail with USPS myself as APMEX would not do it as policy was to wait longer, even though it was a 2-day delivery estimate according to tracking. My issue isn't with a missing package, that happens and it's not APMEX's fault, however, I expected a better response (any response actually) from APMEX representatives. I purchased my product on April 6th and today is May 8th. I don't have my product nor money but I do have another 3 week wait period for APMEX to begin its investigation... I've purchased from APMEX for almost 10 years but this experience will affect my purchasing habits with APMEX going forward.

I made a thousand dollar purchase and only received the $2 coin capsule. The packaging was intact, very hard to open. APMEX told me they reviewed the video and the items were packaged. Liars! Do not trust.

Good. They delivered on time and notified me that the package was delivered. I don't remember if a photo was taken or not. But I will suggest providing pictures of the delivered items.

Terrible experience, placed order for $100k, now 5 days in to no feedback, "management still reviewing the offer", no option to cancel the order w/o a $5k penalty. Called multiple times with a runaround. Should have paid more attention to the online terrible reviews.

Great Products, Great Prices and Great Service....

Zero stars. This company is probably a scam, claim my package was delivered and that they did an investigation into it. But they won't file a USPS insurance claim on my behalf and just took 120 dollars from me and expect me to just accept that. Horrible company and horrible customer service. BEWARE.

Updated on 04/16/2026: They sent what they have after I called sales team of APMEX from overseas. They did not have everything I paid 4 months ago so they canceled 2 to 5 items and got email that APMEX will refund me the exact amount of money I paid 4 months ago.

Yes, I received my order and very happy with it. Very happy with my purchase.

Great service and fast delivery without any problems.

My Comments: On or about 6 March 2026, I sent a package FedEx to APMEX LLC P.O. Box 269073 Oklahoma City, OK 73126-9073, containing 43 1971-1976 40% Silver Eisenhower Dollar BU for $17.50 each total $752.50 and 18 $1.00 Face Value 90% Silver 1964 Kennedy Halves BU for $36.86 for $663.55 for a subtotal of $1,419.78. My package arrived at APMEX on or about 09 March 2026. On 13 March 0838 hours, I received a phone message saying the silver I sent was all 40% silver. I acknowledged that I made a typing mistake. I was in then informed that I did not have enough silver to meet the minimum sales of $1,000. I was informed that my silver would be sent back to me.

Placed order on 2/15/2026. APMEX emailed shipment to FedEx Oklahoma City 2/16/2026 it never progressed any further after that. I contacted them a week later about no movement on tracking number. Give it some time they said, okay. Now they gave me a claim number but all I receive are boiler plate emails stating investigation in progress. It’s now 3/23/2026 and get no response to email to Apex claims about refund. I bought coins from them years ago but something has changed with APMEX now. One physical phone call I was told we (APMEX) don’t experience shipping issues.

Never received my metal. Filed a claim then they dismissed it because I disputed the funds with. They still have weeks of emails. No response. Customer service says they don't talk to any customers. Avoid theses people!!! Horrible company!

This year was the first time ordering or buying silver period! I was unsure about buying precious metals online. However, I'm pleased after receiving my orders. They have great reviews when it comes to the authenticity and quality of their metals. Some of the negative reviews come from customer service but, I'm more concerned about receiving fake metals.

I am a regular silver stacker. I understand the market has recently experienced unprecedented demand. However, APMEX has provided the WORST customer service of all bullion merchants I've dealt with. I ordered silver on 1/09/26. My order was lost by FEDEX. APMEX uses the cheapest ground shipping, so FEDEX was unable to tell me where my package was. Things happen. I opened a claim with APMEX on 2/3. Investigations should take "12-14 days" according to APMEx. I received last correspondence from APMEX regarding this on 2/13. 2/27 I wrote to inquire the status - NO RESPONSE. Today 3/5/26 I finally had to CALL to be told they decided to refund me on Monday - would have been good to have informed me of this.

I placed a $1000 order two weeks ago and my order has not shipped yet. I was given multiple answers as to why, but no actual email follow-up has been sent and my order is still in limbo. Save your money, don't order anything from these thieves.

Very good and respectable company with great products handled with the best care and integrity. They are highly recommended and trustworthy. I never have any worries when I order from this company. I have only ordered silver products, but everything that I have received has been just as identified and in exceptional condition.

I had been a member for years, the customer service is poor, if they ship an order and never comes, they are no hurry to help you. My order never left Oklahoma City where they are located. Took over a month and a complaint to the BBB just to get them to refund me. I’m still waiting on the refund. I will not recommend this company.

Was selling some odd size pieces of gold back to them (all purchased from them). The price they offered was low.. But I wanted to test the waters with a sell back to them (only around $3,000). I was told it takes 2-3 days once received before my funds are sent. After 1 week, I called and they confirmed it had been received and they are a day or two behind. I called again in 3 days, they said tomorrow. I called again the day after that and They said Tomorrow again. Now I can not get through on the phone, My emails are not getting responded to, and the online chat does not respond. I'm going to give it to the end of this week and then will hire an attorney. The customer service has been mostly non responsive and when I do connect, they are rude.

I sold back silver to APMEX. They have in their possession 11 days to date and have not “checked in“ my product. They are sitting at over 1000 ounces of silver and refuse to acknowledge, process, respond to inquiries, or return. HORRIBLE CUSTOMER SERVICE. LEGIT?

APMEX is extremely reliable in service and over the top in security of deliveries. APMEX is my preferred choice when buying precious metals. In comparison to other precious metal dealers I have researched, I get the best for my buck.

Place is a joke. Someone gained access to my old account I forgot I even had and placed order to pay by check. Placed new order under new information only to be told I owed 200 something dollars or I can't proceed with new order. Told them to cancel everything. Paid 430.00 for 5 silver coins and get refunded only half. Took over 2 weeks to even get money back. Stay away from the turds unless you like losing money.

I've bought a number of coins and have never had a problem with the exception of the length of time it takes to receive the items. My payment clears electronically almost immediately, but it takes weeks to receive the (in stock) items.

APMEX is staffed by unprofessional, ignorant, and rude personnel. Nice to your face via phone or email until there is a problem. Then, it's always your fault and there's NOTHING they can do about it or help you with. Don't ask to quotes if you are selling. Find a reputable local buyer. Their Market Loss policy is a joke -- predicated on the idea that they are ALWAYS right and you are ALWAYS wrong. DO NOT become a new customer. Do not give them your banking or CC information. STAY AWAY from this shady site.

I have been purchasing Silver from Apmex for years. They always deliver a quality product as described on their website, and deliver on time! I have never had a complaint yet! They also have a wide selection of products, and they list if the product is in stock, or, if it's not in stock, they provide you with an approximate shipping date! Apmex is my "go to" for precious metals!

This company are thieves and lack of professionalism. I have cctv around the property in which my packages never arrived but received email that they did. 1k of money disappeared within the company. Fed ex did not pass by my property at said date dropping off said package. But if you put a claim against the company they will block your email and leave in a limbo. If this has happened to you, sue. I’m already hiring a lawyer to get my 1k back and more. This company should be put on the gov black list . Hopefully it will after I’m done.

Good customer service. Never had any Issues with them. I will order with them In the future. Good selection of Items and fast shipping. They never disappoint. I always receive my orders on time. It's easy to navigate through the website.

I placed an order for Silver, after 4 other rather large purchases with them. It's been more than 2 months and it hasn't shipped yet. Multiple times they changed the target shipping date; now it's back to order processing.

I have had no problems save one. They float your money. Sneaky way to make more margin. They collect my payment into their bank and won't shop for 7-10 business days. They have my money in their bank. Slippery accounting. Business speak from their customer service desk is we need to make sure there is no problems with the payment, reality is they have my money in their bank account.

I buy mostly silver and have been quite happy with APMEX since I started. They have good prices and a GREAT selection of all the silver you could want. Both of the coins I bought here, a 2024 restrike of the Morgan and Peace dollars, are all that I hoped they would be. Beautiful coins they are. Have you ever wished for a relative who bought good stuff when it was cheap? You can be that person if you want to be.