APMEX Reviews

I placed an order for Silver, after 4 other rather large purchases with them. It's been more than 2 months and it hasn't shipped yet. Multiple times they changed the target shipping date; now it's back to order processing.

I have had no problems save one. They float your money. Sneaky way to make more margin. They collect my payment into their bank and won't shop for 7-10 business days. They have my money in their bank. Slippery accounting. Business speak from their customer service desk is we need to make sure there is no problems with the payment, reality is they have my money in their bank account.

I buy mostly silver and have been quite happy with APMEX since I started. They have good prices and a GREAT selection of all the silver you could want. Both of the coins I bought here, a 2024 restrike of the Morgan and Peace dollars, are all that I hoped they would be. Beautiful coins they are. Have you ever wished for a relative who bought good stuff when it was cheap? You can be that person if you want to be.

My orders showed up and the product was as shown quality. APMEX has products a lot of the competitors do not have. I particularly like the Swiss bullion. A Black Friday purchase got me a free 1/2 gold back.

Only place to buy gold, silver and coins. Best prices and selection. I have bought from other dealers before, but APMEX always comes through this all of the above and more. Do not buy from anyone else until you check out apmex!

Cool gifts for the Grandkids at a reasonable price. Tiny Gold bars with Christmas scenes on them. Get them every year for Christmas and Birthdays. Great savings, investing, and money teaching skills. $$$

AVOID AT ALL COSTS!!! This company will take your money and run!! You will not receive your order, and customer support will not respond! I am amazed that a scam this large has not been investigated or led to any arrests yet!!

SHADY COMPANY, will allow you to pay expedited 2-day shipping at a substantial charge, then direct ship through USPS and not refund. APMEX refused to answer emails, or refund. Not disclosed on site that they may ship direct by manufacture and collect FedEx 2 day or overnight charges, then provide USPS long lead ship without refund.

POS customer service. Robbed me using FedEx as excuse. Don't waste your money using this tainted company. The customer service dept. is a bunch of low IQ democrats which fits why they only made it to a call center job

I purchase a 1 gram gold bar and the package arrived sealed and empty. The little holding package had nothing in it. After researching APMEX reviews, it would be in your best interest to purchase from someone else, APMEX appear to be dishonest, unreliable, and outright predatory.

Christmas arrived earlier than expected, delivered this evening. Originally shipped via FedEx, then passed off to (gasp!) USPS at some point. The small box was damaged in transit, but the contents - silver bullion - remained intact. My grandchildren will have several ounces of silver bullion to add to their growing stack.

Do you think it is a really good idea to deliver your product to customers @ midnight and just leave it sitting 2 feet from the front door when the customer resides in an apartment complex. NOT SMART - DO BETTTER! Buyers Beware!!

I was initially told my shipment was insured and that I should work directly with APMEX and that the process would take only a few weeks.

They messed up my order. I spoke to customer service multiple times. So far it been over a month since I placed my order. And they created a “shipping label “ a week ago. And it has yet to track. This is the 3rd mistake APMEX has made with one of my orders over the past 3 years.

They have good prices and shipping is prompt. They are a regular go-to when I am looking to make a purchase of precious metals. I have made several purchases from them and the experience is the same all the time.

APMEX cancelled my order however they cashed my check. It was an order over $8000. It’s been a month and no refund for funds. Do they keep my money in a high yielding interest account for awhile before they refund? Interesting, I will never purchase from them again. I was a customer with many transactions. Buyer beware, It could happen to you. Where’s my money APMEX???

They canceled my gold bar without notice saying no inventory despite it was promised in the beginning on website. Took almost a month and still no refund after the silver bars are shipped out. Calling daily to ask for refund status but they lied to me saying refund was issued on 10/23. It wasn’t processed till today. I have to dispute through my bank.

I find that APMEX gives you top quality coins and their prices are much less than other companies I have dealt with.. You can even earn discount points by getting the BULLION CARD which lets you pay over time on large orders.

Order placed and full order received, however, part of the order was shipped from another location and an unknown person, received under a separate package which did not come from the original place of order. While the shipping order and invoice are provided in the shipment, I believe the items sent from another person/place should have been communicated to me before the order was shipped. However, I am satisfied with APMEX items and service.

I have been a customer of Apmex for over 20 years although it has probably been 10 since I've bought anything from them, reason being that when I attempted to do a buyback (sale) about 8 years ago the offer price was SO low that I was insulted by their meager offer. A month ago I contacted Apmex regarding a large collection of coins from my late father's estate. There were many unusual items including world coins, ancient coins and a number of PCGS and NGC graded coins, as well as some commemorative sets. I furnished many photos and descriptions and followed up with several phone calls. Eventually I was put in touch with a "specialist" whom I contacted several times to provide additional photos to assist them in their bid.

Do not send your coins to APMEX. They are fraudulent company. I ordered 100 kookaburras. It was supposed to be a seal box and came loose. I returned them for a seal box. They never returned my 100 kookaburras in a sealed box. They held my money and they held the coins. In the meantime market value of the coins went up $1200. Can anybody tell me now why they never sent the coin back?

I've been buying precious metals from APMEX since 2008. They have a big variety of products. I am always please my order when I buy from them. I will keep on buying from them. APMEX always take care of me.

I enjoyed the products that I ordered. I had an issue with 1 of my eight orders. There are not great shipping options. USPS failed to deliver 1 inexpensive item. The customer service department treated me like a criminal even after filing a police report. Very poor service. I will never order from them again.

I have been a VIP member since 2012. My last two orders were nightmares. Customer service and management stonewalled me in phone call after phone call trying to learn the status of the order (wire transfer). One item in this last order dosn't look quite right and I'm going to have it tested. I will NEVER buy from them again!

They misrepresent tax and charge sales tax for exempt bullion products for Colorado customers. Collecting a tax that doesn't exist is fraud to me. I would never order from them again considering they are already overpriced.

The website and the ease of ordering products that I want is by far the most convenient option that APMEX offers. I have had no issues in the past and my orders have arrived in a secure, and timely fashion. I will continue to use APMEX for my future purchases.

The Website easy to navigate, descriptions accurate. Delivery always takes longer than optimal. Use 'sign for delivery' to assure security of the process, so it's not just left on your porch or open box.

There was a miscommunication between receiving and accounting. Once rectified my sale was processed in a timely manner.

For something getting a little expensive coming through the mail I was worried but I got my order when I was supposed to, I’m super happy with it and I appreciate all the updates along the way! Great experience.

Never an issue with APMEX. This is my go to bullion seller. Everything I order arrives promptly with no issues. I suggest asking for delivery that requires a signature on large orders as the postal service has been a mess lately.

This company is an absolute Joke. DO NOT SELL to them. They’ll jerk you around for weeks giving excuse after excuse for delaying payment. Then put you on terminal hold hoping you’ll just hang up. DO NOT SELL to them.

I’ve had difficulty getting the points as promised and advertised for the APMEX Bullion Card. Two of my three purchases in July were not awarded the 4%, and I’ve called several times with no resolution. For the August anniversary sale, it was advertised as 5% back, but I received an email showing my reward amount as only 4%. I have a ticket in on that one as well. Also for the anniversary sale, customers who spent $500 were supposed to get a $25 discount code emailed to them to spend before September 30. I have not gotten that email. Basically you have to stay on top of their promises. The surcharge for using that card is 4%, so if you don’t get your 4% back, you’re actually spending a 4% premium over the advertised markup. For example, if you think you’re paying a 5% markup over spot and then you don’t get your 4% reward back, you’ve actually just paid 9% markup.

I have purchased many items from APMEX and 1 Gold who they own. I always had good success with them until USPS lost shipment in mail. The reason I buy metals is believing the price will move up. After I purchased silver spurted up to near 40.00. In good business I believe the company should replace what you bought, instead of getting another 5 oz silver bar I was reimbursed by the company. The difference now for me to purchase the same item and take a chance it will be lost cost 42.00 more. So, for 42.00 they have lost a customer.

Great company. Apmex has such a great wide range of coins and bullion to choose from, if you want something, anything, that have it. Receive my order quickly and was in perfect condition, couldn't be happier. I've bought a few items from Apmex and will certainly buy more from them.

Updated on 08/27/2025: They say they are issuing a refund which is good because I didn't sign for the empty box and the mailman returned to sender.

First order… My initial intent was to order an amount over their limit for personal concierge service so I called and had a great conversation. We went back and forth over the next week via email, with the intent to place the order with her once I had funds moved into an account which I could then wire from. When I reach out to actually place the order I received no response. Time got away from me. A few months later I decided to order directly from the website and experienced difficulties when the ACH portal would not accept bank info/set up properly. I then went to send a check but it requires a CC to do so.

I've made several orders over the years and had generally good experiences. Last order was an advertised brilliant/uncirculated Carson City Morgan silver dollar that had a corrosion? mark. Wasn't happy. Will I do more transactions with them? Probably, because selection of product seems better than competitors but will limit purchases to non numismatic items. I've not had any delivery problems but I use the signature delivery option.

I absolutely love using Apmex. First class service. I will use no other precious metals broker. They always ship my metals out quick and they show up to my mailbox secure with no evidence of tampering. 10/10 rating!

SCAM COMPANY. APMEX LOST MY $200 PACKAGE – AND REFUSED TO REFUND ME! I have done business with Apmex in the past, and they still did not take that into consideration. I see that other paying customers have gone through identical experiences. This was meant to be a birthday present for my little cousin. When I demanded proof of delivery or my money back, they blamed ME and refused to refund a single penny. APMEX is dishonest, unreliable, and outright predatory.

APMEX LOST MY $2,000 PACKAGE – AND REFUSED TO REFUND ME! I paid for a signature-required delivery, but APMEX cut corners and shipped via USPS—who never got a signature and lost my package. When I demanded proof of delivery or my money back, they blamed ME and refused to refund a single penny. Never again. APMEX is dishonest, unreliable, and outright predatory. Save yourself the headache—DO NOT TRUST THEM WITH YOUR MONEY!