APMEX Reviews

It's been over a month since I placed my order. After multiple calls to APMEX, I initiated a search for missing mail with USPS myself as APMEX would not do it as policy was to wait longer, even though it was a 2-day delivery estimate according to tracking. My issue isn't with a missing package, that happens and it's not APMEX's fault, however, I expected a better response (any response actually) from APMEX representatives. I purchased my product on April 6th and today is May 8th. I don't have my product nor money but I do have another 3 week wait period for APMEX to begin its investigation... I've purchased from APMEX for almost 10 years but this experience will affect my purchasing habits with APMEX going forward.

I made a thousand dollar purchase and only received the $2 coin capsule. The packaging was intact, very hard to open. APMEX told me they reviewed the video and the items were packaged. Liars! Do not trust.

Terrible experience, placed order for $100k, now 5 days in to no feedback, "management still reviewing the offer", no option to cancel the order w/o a $5k penalty. Called multiple times with a runaround. Should have paid more attention to the online terrible reviews.

Great Products, Great Prices and Great Service....

Zero stars. This company is probably a scam, claim my package was delivered and that they did an investigation into it. But they won't file a USPS insurance claim on my behalf and just took 120 dollars from me and expect me to just accept that. Horrible company and horrible customer service. BEWARE.

Updated on 04/16/2026: They sent what they have after I called sales team of APMEX from overseas. They did not have everything I paid 4 months ago so they canceled 2 to 5 items and got email that APMEX will refund me the exact amount of money I paid 4 months ago.

Great service and fast delivery without any problems.

My Comments: On or about 6 March 2026, I sent a package FedEx to APMEX LLC P.O. Box 269073 Oklahoma City, OK 73126-9073, containing 43 1971-1976 40% Silver Eisenhower Dollar BU for $17.50 each total $752.50 and 18 $1.00 Face Value 90% Silver 1964 Kennedy Halves BU for $36.86 for $663.55 for a subtotal of $1,419.78. My package arrived at APMEX on or about 09 March 2026. On 13 March 0838 hours, I received a phone message saying the silver I sent was all 40% silver. I acknowledged that I made a typing mistake. I was in then informed that I did not have enough silver to meet the minimum sales of $1,000. I was informed that my silver would be sent back to me.

Placed order on 2/15/2026. APMEX emailed shipment to FedEx Oklahoma City 2/16/2026 it never progressed any further after that. I contacted them a week later about no movement on tracking number. Give it some time they said, okay. Now they gave me a claim number but all I receive are boiler plate emails stating investigation in progress. It’s now 3/23/2026 and get no response to email to Apex claims about refund. I bought coins from them years ago but something has changed with APMEX now. One physical phone call I was told we (APMEX) don’t experience shipping issues.

Never received my metal. Filed a claim then they dismissed it because I disputed the funds with. They still have weeks of emails. No response. Customer service says they don't talk to any customers. Avoid theses people!!! Horrible company!

This year was the first time ordering or buying silver period! I was unsure about buying precious metals online. However, I'm pleased after receiving my orders. They have great reviews when it comes to the authenticity and quality of their metals. Some of the negative reviews come from customer service but, I'm more concerned about receiving fake metals.

I am a regular silver stacker. I understand the market has recently experienced unprecedented demand. However, APMEX has provided the WORST customer service of all bullion merchants I've dealt with. I ordered silver on 1/09/26. My order was lost by FEDEX. APMEX uses the cheapest ground shipping, so FEDEX was unable to tell me where my package was. Things happen. I opened a claim with APMEX on 2/3. Investigations should take "12-14 days" according to APMEx. I received last correspondence from APMEX regarding this on 2/13. 2/27 I wrote to inquire the status - NO RESPONSE. Today 3/5/26 I finally had to CALL to be told they decided to refund me on Monday - would have been good to have informed me of this.

I placed a $1000 order two weeks ago and my order has not shipped yet. I was given multiple answers as to why, but no actual email follow-up has been sent and my order is still in limbo. Save your money, don't order anything from these thieves.

Very good and respectable company with great products handled with the best care and integrity. They are highly recommended and trustworthy. I never have any worries when I order from this company. I have only ordered silver products, but everything that I have received has been just as identified and in exceptional condition.

I had been a member for years, the customer service is poor, if they ship an order and never comes, they are no hurry to help you. My order never left Oklahoma City where they are located. Took over a month and a complaint to the BBB just to get them to refund me. I’m still waiting on the refund. I will not recommend this company.

Was selling some odd size pieces of gold back to them (all purchased from them). The price they offered was low.. But I wanted to test the waters with a sell back to them (only around $3,000). I was told it takes 2-3 days once received before my funds are sent. After 1 week, I called and they confirmed it had been received and they are a day or two behind. I called again in 3 days, they said tomorrow. I called again the day after that and They said Tomorrow again. Now I can not get through on the phone, My emails are not getting responded to, and the online chat does not respond. I'm going to give it to the end of this week and then will hire an attorney. The customer service has been mostly non responsive and when I do connect, they are rude.

I sold back silver to APMEX. They have in their possession 11 days to date and have not “checked in“ my product. They are sitting at over 1000 ounces of silver and refuse to acknowledge, process, respond to inquiries, or return. HORRIBLE CUSTOMER SERVICE. LEGIT?

APMEX is extremely reliable in service and over the top in security of deliveries. APMEX is my preferred choice when buying precious metals. In comparison to other precious metal dealers I have researched, I get the best for my buck.

Place is a joke. Someone gained access to my old account I forgot I even had and placed order to pay by check. Placed new order under new information only to be told I owed 200 something dollars or I can't proceed with new order. Told them to cancel everything. Paid 430.00 for 5 silver coins and get refunded only half. Took over 2 weeks to even get money back. Stay away from the turds unless you like losing money.

I've bought a number of coins and have never had a problem with the exception of the length of time it takes to receive the items. My payment clears electronically almost immediately, but it takes weeks to receive the (in stock) items.

APMEX is staffed by unprofessional, ignorant, and rude personnel. Nice to your face via phone or email until there is a problem. Then, it's always your fault and there's NOTHING they can do about it or help you with. Don't ask to quotes if you are selling. Find a reputable local buyer. Their Market Loss policy is a joke -- predicated on the idea that they are ALWAYS right and you are ALWAYS wrong. DO NOT become a new customer. Do not give them your banking or CC information. STAY AWAY from this shady site.

I have been purchasing Silver from Apmex for years. They always deliver a quality product as described on their website, and deliver on time! I have never had a complaint yet! They also have a wide selection of products, and they list if the product is in stock, or, if it's not in stock, they provide you with an approximate shipping date! Apmex is my "go to" for precious metals!

This company are thieves and lack of professionalism. I have cctv around the property in which my packages never arrived but received email that they did. 1k of money disappeared within the company. Fed ex did not pass by my property at said date dropping off said package. But if you put a claim against the company they will block your email and leave in a limbo. If this has happened to you, sue. I’m already hiring a lawyer to get my 1k back and more. This company should be put on the gov black list . Hopefully it will after I’m done.

Good customer service. Never had any Issues with them. I will order with them In the future. Good selection of Items and fast shipping. They never disappoint. I always receive my orders on time. It's easy to navigate through the website.

I placed an order for Silver, after 4 other rather large purchases with them. It's been more than 2 months and it hasn't shipped yet. Multiple times they changed the target shipping date; now it's back to order processing.

I have had no problems save one. They float your money. Sneaky way to make more margin. They collect my payment into their bank and won't shop for 7-10 business days. They have my money in their bank. Slippery accounting. Business speak from their customer service desk is we need to make sure there is no problems with the payment, reality is they have my money in their bank account.

I buy mostly silver and have been quite happy with APMEX since I started. They have good prices and a GREAT selection of all the silver you could want. Both of the coins I bought here, a 2024 restrike of the Morgan and Peace dollars, are all that I hoped they would be. Beautiful coins they are. Have you ever wished for a relative who bought good stuff when it was cheap? You can be that person if you want to be.

My orders showed up and the product was as shown quality. APMEX has products a lot of the competitors do not have. I particularly like the Swiss bullion. A Black Friday purchase got me a free 1/2 gold back.

Only place to buy gold, silver and coins. Best prices and selection. I have bought from other dealers before, but APMEX always comes through this all of the above and more. Do not buy from anyone else until you check out apmex!

Cool gifts for the Grandkids at a reasonable price. Tiny Gold bars with Christmas scenes on them. Get them every year for Christmas and Birthdays. Great savings, investing, and money teaching skills. $$$