AmeriSave Mortgage

The process of applying for a mortgage with them was easy. Their customer service was good.

Getting a loan with AmeriSave was easy overall. The person that we worked with directly, Christine, was really helpful. There was another person we worked with. But she was a little bit confusing, but Christine cleared things up, so it was fine. Christine was able to answer any questions that we had. We did a VA loan. They had given us a 5.25 but we had someone else that told us we would get a 5.15, so they were going to match it, but we were never told that we were going to have to pay more in order for them to match it. We ended up having to pay 1,800 out of pocket in order to get that rate. So that part was frustrating. That wasn't really explained well enough to us. They should explain the $500 lock fee better. They made it seem like it was going towards our closing costs, but it just went toward the lock fee.

The process was super fast. The reps were constantly emailing and updating me. I waited too long but the rates were fine.

The application process with AmeriSave seemed like a long time, but after it was all said and done, it wasn’t any lengthier than normal. Travis was super with the application and Randy was super good in Atlanta and returned my phone calls promptly. When I couldn't get ahold of him, I could go back to Travis and he would check with Randy. So, it was competent. They were very patient. I'm an older guy that knew nothing about taking a picture of my license and emailing it and I had a heck of a time with all that. But there was never a tone of impatience. It was a good experience. I probably should have done it nine months before when the rate was low. But I'm satisfied with it. It's locked in during the term of the application, which is nice, because it went up during that time anyway.

I went with a conventional loan and the process was very easy. Working with the reps was very good and they gave me a good rate. They were very helpful too. When I had a question, they were right there to answer.

AmeriSave did very well. We had some situations where it was delayed a little bit and we lost a quarter percent that we wished we hadn't but it was one of those things that happened. It was understandable, just not the most appreciated. AmeriSave was wonderful in everything they did. They were fabulous.

I worked with their mortgage lender Michelle and their team was so helpful, professional and caring. We had to get things moving really quickly because I found the house just within 20 days of my window so that I could get a good interest rate. It was an easy and painless experience. The rate was the best as it could have ever been in today's market.

Kyra from AmeriSave was very personable and knowledgeable. She knew what she was doing. If I didn't know what I was doing, she was very patient, using the computer to fill out stuff. Also, she replied immediately or she was online with me when I was doing it. She was a million-dollar person. She knew I was refinancing because I had a home equity loan that had doubled in interest. So, it was the perfect time to do it. So, by combining my first mortgage and my second mortgage, the interest rate was lower and the payment was going to be almost $400 less a month. She was wonderful.

My interest rate was locked in while I shopped. The process was a little hectic. Because some of the issues weren't problems that AmeriSave could just brush off. Also, the portal wanted me to write a letter about a place that I lived before, and it kept coming back, while the agent had told me, “You don't need to worry about that. It's cleared.” Yet it kept coming back. It gave me anxiety. But at the end of the day, I was happy to go through AmeriSave. They were professionals. They were polite and prompt on answering my questions. Also, they were upfront with what to expect at each level and every hurdle that was in front of us.

Everybody at AmeriSave followed through if I had questions. When it got down to the signing part, I was supposed to be closed on one day and that didn't happen. I was in some kind of forbearance thing when the pandemic first happened because of the slowness of my job. But I was still making my payments and they said I needed to wait until my year was up. It was up at the end of September, so we had to wait 30 days. Then, when it was time to close, the title company installed something on my file and we had to get that corrected. So, we didn't close on the day that I was supposed to have been closed, but we closed the next day. Instead of waiting to the date of the closing to find something wrong, then getting back with the loan officers at the last minute, the underwriters could have done a better job with that. Our loan officer was also very upset about it and I had to take off of work for that day.

AmeriSave got my refi done. Daniel, the rep I worked with, was responsive and kept us going. Everything went well with the portal though it was a little confusing when we were going over the application process and I clicked the wrong thing and it ditched around. Daniel had to jump in and fix it. So, there were a lot of phone calls back and forth trying to get through that part.

The rep was very patient with me. I'm not the most computer literate but she was very good in helping me get the application completed. The girl who helped me throughout the process with AmeriSave wasn’t as communicative as I might have liked but I also understand I'm not her only customer. She was helpful. It was a good experience all the way around.

I told the rep, "I've been out of work for two and a half years. So, if you can make this happen, terrific." He said they could do it. He was nice and professional. Within the first day, he said I was approved. I thought he was full of crap until we closed. But sure enough, I was approved. From then on, it was just getting the documents.

I applied to AmeriSave, especially when I saw the rate-lock thing that they offered. The title company I've worked with several times in the past year was nervous when I presented an internet lender. They called AmeriSave from the start, but they said that things went as smoothly as they could ever ask for, and if somebody was gonna inquire about an internet lender, they would definitely recommend AmeriSave.

The process was extremely fast and they got it done in record time. Whenever we had questions, we'd call and their rep Austin would spend time talking to us. He was always above and beyond. If we had a question or complaint, he would listen. We had a very good experience.

Dan, the rep, was on top of things and wanted me to get things in as quickly as possible. About the time I thought I had everything uploaded in the portal, Dan would call me and tell me they still need something. It might be two days after I had just been on there uploading things and he would tell me to check my portal because the document is due now. Nobody likes to go through the process but you gotta do it. The documentation with AmeriSave was overwhelming but uploading the documents wasn’t that difficult.

We refinanced our mortgage with AmeriSave and we had a wonderful experience. Their rep was ready with some options that we could choose. He knew what he was saying, and he was very articulate. He could tell us what we needed. He told us what we needed to give him, and then he was available if I needed to have questions asks. He was always there. The process was really fast. We started at the beginning of October and we finished just a few days ago. They had the portal, and you could go into DocuSign. We could look at what the proposal was. So every time I looked at it, we had a question, and then we would answer the question, and we would keep going. We also had the best rate that we could possibly have gotten.

They wanted to help and they stayed in contact with me. The process was easy and the reps were all very nice. I got a great rate and great terms.

I enjoyed working with AmeriSave. Their rep was very helpful in sending me whatever I needed. He asked me the questions and I gave him the answers, so it was very easy. He was awesome. If I was worried about something, he would have an answer for me. It was stressful because it was a divorce situation.

Overall, it was a good experience with Amerisave. I was attracted to them like almost everyone else looking for a loan, it was the lowest interest rate. Our loan originator was phenomenal. She followed it all the way through. We had a couple of issues throughout the process. But she was great. She was the reason our loan was processed in a timely manner.

They handled everything very well. The rep had excellent communication. I'm very happy with my rate and terms.

I liked the customer service by Jordan. I was impressed with his attention to detail and customer service, and how he treats his customers. He's very good. As far as guidance, all possible options were discussed. I would recommend AmeriSave to anybody else.

Their customer service was awesome. Everybody I talked to and had the pleasure of having any kind of dealings with as far as AmeriSave goes were awesome. I couldn't ask for any better.

Doing a refinance on one of my investment properties. I had a call with a Loan Originator (Michael **) and in order to win the opportunity, he offered me 1) No appraisal cost. 2) $1500 discount in closing cost. 3) Match or better rate to other competitors. Then the underwriting process started. They did not honor any of the things they were offering to win the opportunity. I tried to call the Loan Originator but nothing. The under-writing process was very poor. For close to 40 days they kept asking new documents that I had already provided and there was no explanations or nothing. The title company called to sign some documents and to schedule a closing date, but the next morning I got an email rejecting my application. Again no explanation or nothing.

Everything went smoothly. Communication was good and the rep went above and beyond to get things done. I'm looking forward to dealing with them.

The application process through AmeriSave was kinda tedious, but it always is on those. They helped me get it done. It was good. The lady that helped did a good job. I would recommend to anybody to try AmeriSave out.

The woman that I talked to on the phone at Amerisave was really great. She gave me the options I was looking for that other companies don’t provide. I wanted to get out of an FHA loan and I would have a manufactured home. I wanted to do a cash-out and they've offered both those things. The online application was easy, for the most part. Alleyah was very good at communicating. She was very responsive. Anytime I had any problems, she would get ahold of whoever she needed to get ahold of and take care of it and get back to me and let me know what was going on. She didn't hesitate to call if she needed something, like some information from me, just so we can keep the process moving along type of deal. She was great.

Blake was freaking awesome with me. I had a little bit of issues. He ended up getting married and he had to leave. He gave me the heads up that he was gonna be leaving, and that just happened to be at the time when I was wanting to get a place. So, that was kind of a bummer, but I totally understood it. The way it kind of transferred hands was a little bit of a pain, but other than that, AmeriSave was awesome with me. I did have some issues with the website a little bit, and the new guy kind of cleared those up for me really quickly, too.

AmeriSave offered a good deal. The online application process went well, and then it got a little hectic. When we sent the information in, they kept saying it wasn't clear. They couldn't see it. We did it over and over again until it just got a little frustrating, but I didn't give up on it. Then suddenly, it started coming to a head.

The process with Amerisave was a little bit longer than we expected. It was because of my employer. We’re through a corporation. But altogether it went smoothly. Zachary, the rep I worked with, did a great job. I was really happy with what he did for me and my husband.