AmeriSave Mortgage

AmeriSave Mortgage

 4.7/5 (494 reviews)
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AmeriSave Mortgage
4.7(494)

Lock in your rate

Rates are expected to jump after the next Fed meeting

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Overall Rating4.7 out of 5
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About AmeriSave Mortgage

AmeriSave Mortgage Corp. (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave has helped over 664,000 borrowers, funding over $115 billion in loans since it was founded in 2002.

Pros & Cons

Pros

  • Customized rate quotes in minutes
  • Lock in rate for 90 days and shop homes
  • Loan officers available to answer questions via chat
  • Closing in as little as 25 days

Cons

  • Not available in New York
  • No HELOCs or home equity loans

Bottom Line

AmeriSave Mortgage offers a wide range of loan programs in most states. It has competitive rates for eligible borrowers buying a home or refinancing an existing loan. You can check your rates and get pre-qualified without any effect on your credit score.

AmeriSave Mortgage Reviews

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Page 3 Reviews 35 - 235
Verified Reviewer Verified Buyer
Original review: April 24, 2023

I refinanced with AmeriSave and my rep explained everything and repeated it two or three times, if necessary. He stayed in touch. Every time I had a question, I emailed and he was right up front. He told me from day one that if I wanted to get ahold of him, I was to email him and not call because he's always in meetings and talking with people. Every time he stops and breaks from one before he goes to the next one, he checks his email but doesn't check messages on the phone. It was never more than an hour or two before he would call back.

The application wasn't any harder than any other ones I've ever had. But none of them are easy because you've got all the research to do. All in all, it was pretty painless. The rates I got were okay, given the seesaw that they're doing with mortgage rates right now. I locked in the fives and got everything done in time to take advantage of the lock. I'd use AmeriSave again.

AmeriSave Mortgage response

Dennis, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 23, 2023

My fiancee and I were first-time homebuyers and we were looking for a mortgage to buy a place. A few people I know recommended AmeriSave. My parents used them to refinance and my brother and his wife looked into them as well. The loan originator I was working with left AmeriSave and did not let me know. I lost contact with him. Luckily, I called AmeriSave and got in touch with another originator, Justin, who was fantastic. He did a great job. He felt very genuine and honest. He answered a lot of the questions I had about the house-buying process, mortgages, and weighing my options, one way versus the other. I appreciated that.

We got really lucky with locking in in January before the rates went up. It would have been ideal if we didn't have to buy it down to a better rate but all things considered, I was very happy. I would recommend AmeriSave overall. The process was pretty simple. The loan originators that I've worked with were very honest about answering questions and also giving me feedback on their rates versus other rates. They have a pretty competitive matching process. That was a big plus in their direction.

AmeriSave Mortgage response

Mr. Millson, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 22, 2023

Amerisave was very responsive. They kept me informed in the entire process. They were good to work with. The approval was very fast. The process was online primarily, but if I called with questions, they always picked up the phone or called me back. I've had six houses and this is probably the easiest one I've ever gone through. The mortgage rates are not where we want them to be but they were able to work with us to buy down the rate. I would recommend them.

AmeriSave Mortgage response

Kristine, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 21, 2023

AmeriSave Mortgage gave me a better rate. The application was very good and straightforward. The customer service representatives were very professional. The rate and terms are pretty competitive. When I was going through the process, a lot of companies approached me and they wanted to give me the mortgage or take me as a customer. So, I provided them with the details. They tried to match the rate and the service and whatever offer they had to make. More educated people than I am in terms of mortgage pretty much said that the mortgage offer that I had with AmeriSave was pretty good. No one actually came up with something which could challenge AmeriSave.

AmeriSave Mortgage response

Faisal, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 19, 2023

AmeriSave was phenomenal. I like that you go at your own pace and if you want to close fast, you get the online things done as quickly as you can. And if you take your time, then that reflects. Their loan process was very simple. I worked with Austin and I was impressed with his thoroughness and quickness. He knew pretty much the answer to every question and if he didn't, he got back to me as soon as possible to get that answered. The rates I got are decent for what they are at right now. You always want better. But we got quotes from other lenders and AmeriSave was right in the ballpark where everyone else was.

AmeriSave Mortgage response

Lindsie, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 19, 2023

AmeriSave was really easy to use and both of the people we dealt with were really efficient. They could have closed our application in 16 days if we needed them to and they ended up closing it seven days earlier than we initially said. The rate was terrible, but so is everyone else.

AmeriSave Mortgage response

Thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 19, 2023

We did a refi on our mortgage and they were super helpful. The reps answered all the questions we had. We were satisfied with everything that ended up happening. We're happy with the result.

AmeriSave Mortgage response

Thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 19, 2023

AmeriSave was easy to work with and applying was painless. They set me up online on their portal and everything was done then. If I was lacking any information, they would contact me again. They didn't hound me and left it up to me to progress through the process. They encouraged me where I needed them. It was a divorce and I refinanced to have the money to buy my ex's half out. So, there was a time frame of three months waiting for a separation agreement to be reached through the attorneys before we could proceed. But they kept offering me rate lock extensions to keep the rate that I received in December all the way through March. I highly recommend AmeriSave. It was everything that I needed.

AmeriSave Mortgage response

Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 12, 2023

It took me about six weeks to complete my refi application with AmeriSave. It was easy and the communication was excellent. They answered me every time I asked them a question and I'm happy with the rate and terms that I got.

AmeriSave Mortgage response

Mr. Gregory, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 12, 2023

The application process was easy and they were really helpful. The reps answered every question I had and made sure I didn't need anything every step of the way. They were really knowledgeable. I got a really good rate. Definitely use AmeriSave.

AmeriSave Mortgage response

Mr. Brian, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 12, 2023

The reps were very friendly. I got great customer service. They were efficient and they got the job done. The rates were very competitive. Get your loan through AmeriSave.

AmeriSave Mortgage response

Jared, we sincerely appreciate your taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

When I spoke to Tammy from AmeriSave, she was very personable. When she touched out, she didn't just call me, she texted me and asked if she could call. She tried to answer all of my questions and I had a lot of questions. She worked right with me. The application process went well. They were pretty quick about trying to get it done.

AmeriSave Mortgage response

Ms. Lisa, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

I liked the customer service I received from the AmeriSave mortgage originator. It was fast response and we got through the whole thing and I closed in less than three weeks. It was a really good experience. I would definitely recommend others to look into them. It's a great option.

AmeriSave Mortgage response

Michelle, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

We were looking to get out of the reverse mortgage that we had. So, we were looking to refinance what we had, and AmeriSave seemed to offer what I was looking for. We worked with Mark. He was wonderful. He answered all our questions. He seemed to go out of his way to make things easier. As far as the application process, it was strange because I've never done one online before. That was a little different. The reverse mortgage wasn't online. I've never filled out anything that detailed and intricate online. Mark walked me through what I was supposed to do and what I was seeing, and how to traverse it. I was lucky. I'm not really good at uploading. I could have got my daughter. What made it easy was, he just let me take pictures of documents, and then send them to him, and he'd upload them. He was very patient. He stayed in contact. It made a difference. We're older and we have a lot going on.

AmeriSave Mortgage response

Ms. Julie, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

The AmeriSave guy that I was speaking to on the phone made it short, sweet, and easy. The man's been following up with me. I deal with mortgage companies all the time. This guy was on top of his business. As far as the online application process, it was pretty straightforward. It's the person that's behind the phone and the way that they communicate with the client that makes the difference.

AmeriSave Mortgage response

Malcolm, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

The rep I worked with was very patient, especially with my limited skills when it comes to technology. Also, it was easy to get in contact with them. When I call, they would either call me back or tell me to email them. The rate was a lot cheaper than what we were doing at first, so I can't complain about that. And I guess I should have done it sooner, then the rates probably would have been lower.

AmeriSave Mortgage response

Mr. Dale, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

AmeriSave was cheaper than other places that I had looked at. Their rates were better. Also, their reps were nice and polite.

AmeriSave Mortgage response

Chimeria, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

I had looked at refinancing in the past and there were some complications so I had some reluctance at first. I wasn't sure if I was going to go through with it. I talked to Mark from AmeriSave and I told him I have a lot of concerns. He was very reassuring and he said there were other situations that he had experienced with other clients and that I gotta trust that they could get the job done.

Everything exceeded my expectations. There were circumstances around my situation that they navigated, that the first company I tried didn't get done. I had a second that was 15 years old that was still a lien on the property and days before the refinance closure, the second lender sent over a lien release on that second. The only reason why I think it happened was because of the aggressiveness of Mark. I ended up receiving $28,800 more at closing because of their aggressiveness and putting pressure on the second to clear it. AmeriSave sent me the lien release in my email so I could see it in black and white. They got the job done.

AmeriSave Mortgage response

Mr. Dale, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

AmeriSave rose to the top of several different websites that were independent of the mortgage companies themselves. That's why I chose them for a new mortgage. We purchased a second home. I gave a call to the number and I spoke to a man named Abrim. He answered all of my questions and walked me through what the process would be. He was the most helpful in everything. That was why I knew from the beginning why AmeriSave was so highly rated. Abrim started all the paperwork. He also had me work with another gentleman who was his brother that worked in Chicago. They helped me get everything set up. On the whole, it was the customer service that was on the phone for me. All the time I talked to the two gentlemen, they were super nice and very positive and got the job done right away.

Most of it was done online. Since I live in Hawaii and in different time zones than anybody else, I could get it done after work. Online is very helpful because I can go on any time after work and upload the documents that they clearly knew I needed. AmeriSave had a great user-friendly website that told me exactly what documents to upload and allowed me to upload the documents easily. I really like the website. It kept records of which documents I had submitted so I knew where I was in the process. And any time I had a question, I would give AmeriSave a call and they would answer the question. If I emailed, they would immediately respond within a couple of hours.

From application to closing, the process took five weeks. The interest rate was fair because it's high, but it's based on the national set interest rate by the Feds. That was very nice. AmeriSave also did a lot of explaining to me as to how I can refinance in a year and I won't have to pay any of the fees or new application fees. It'll just be like a refinance where we go in and get a lower rate if the rates are lower, which we expect them to be. I really appreciated that. I like the rates and the process very much.

AmeriSave Mortgage response

Lee, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

The experience that I’ve had with AmeriSave has been pleasant and everything has gone well. The application process for the refi went as smoothly and expected as possible. But for the HELOC, there were some hiccups. On the first one, there were some errors based on AmeriSave, for my loan originator, that was missed. So, we had to almost try to do another one or a substitute in its place, which turned out to be a little bit more time-consuming on both ends than we had anticipated. It took a month longer. But the communication with the officer was good. We stayed in touch on a weekly basis. It was more along the lines of their end of getting all the i's dotted, t’s crossed and the process approved. The rate was one of the reasons behind doing two.

The rates were supposedly being lowered and based on the final disclosures, it looked like they were somewhat smaller. But with these particular types, there's a lot of flexibility from month to month. On the first one, that was the fine print that I missed. I thought that it was a hard fixed rate that I was getting myself into. I didn't know that it fluctuated with the market. Other than that, the experience has been fairly pleasant. That part was on me. I should have read more into the fine detail aspect of it.

AmeriSave Mortgage response

Mr. Craig, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

I had a very good experience with AmeriSave the first time. But this time, their departments weren’t talking to each other so much and I had to fix some stuff that I probably shouldn't have had to fix. So, it was a little frustrating. They had my closing disclosure wrong so when we signed docs, it was still wrong. We did a 1031 and we had an amount and that was wrong. It showed that we owed $200,000, and we only had to pay $200. That was how far off it was. I had been telling them a week before and nobody would fix it. So, I wasn't happy with that. But everybody was good.

The application process was super simple and Jacob, the rep, did a good job with that. He was fast. The application and underwriting process only took a day. I used him the last time so I went back to him. Jacob has always been great and the time before was a very smooth process. It was different people we dealt with this time and they weren't listening to me. But I would still recommend AmeriSave. It was just a one deal. AmeriSave has the best rate and that’s what's gonna get you in the best situation financially. I told Jacob I wanted to lock in and when I wanted to. He sent me a list and updated it, and when I felt it was right, I locked in and he said I did a great time. So I like that AmeriSave has that. No one else seems to.

AmeriSave Mortgage response

Ms. Heidi, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer care at customercare@amerisave.com or 1-888-700-4026

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

We did a cash-out mortgage and the process was pretty straightforward. The rate and terms are exactly where I wanted to be, completely affordable and we were able to do a lock in an extremely good rate for 30 years.

AmeriSave Mortgage response

Mr. Eric, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

AmeriSave has some quality people who guided me through the process, which made it fairly easy. They knew what they want, knew what I had to do, and executed their plan perfectly. Shoutout to Tessa and Jamie. They're an excellent crew.

AmeriSave Mortgage response

Andre, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

They were very helpful and upfront with everything. Everything they told me they were gonna do, they did. Everything was also sent to me and I was able to use their online portal and that was really convenient. It was a good experience.

AmeriSave Mortgage response

Darnella, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

My experience with Amerisave was smooth. The loan officer that handled our inquiry was very easy to work with and was very friendly and knowledgeable. The communication and actions were good. There were a few times I had trouble getting hold of the loan officer and his manager. But it wasn't too bad. It was, overall, good. I enjoyed working with AmeriSave. They made things easy and pain-free.

AmeriSave Mortgage response

Frances, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

The AmeriSave rep I worked with was Abraham. He answered whenever I called him directly. He was nice and very helpful. He answered a lot of my questions. I like the rate and terms too. It was also fast. I'd recommend them.

AmeriSave Mortgage response

Prem, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

My loan officer was great, informative and knowledgeable. However, it was a lengthy process, way longer than I wanted it to be. There were a lot of back and forth of things that they were asking for that I didn't think were necessary, especially with it being a refi. It was almost as if I had never had a mortgage loan before. Some of the things they were asking for were ridiculous. It was such a hassle. If I had to do it again, I definitely would not.

AmeriSave Mortgage response

Verna, thank you for sharing your feedback. Your mortgage experience is very important to our company. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

When I made the first phone call to AmeriSave, it was late in the evening and I liked the rep that I talked to. His skills and what he was doing was the reason that I went with AmeriSave because he was determined to keep me on the line and for me to not check around. The online application was extremely easy and the only problem that I had was when I was trying to download some of the items that were required to be downloaded, it wasn't showing that I had downloaded them, which caused little glitches. But other than that, I used my AmeriSave app where it told me what my status was and what I needed to submit, and I really appreciated it because they said exactly what they needed.

AmeriSave Mortgage response

Ms. Hollie, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

I called them and got a call back immediately. I really liked the guy who I was talking to, Timothy. He was very helpful and patient. I told him that the mortgage was not a huge deal for me so I'm gonna take time and shop. He didn't bother me until I made one call back. Then he ran through an infinite number of scenarios with me. When he found out what my real goal was, he found the perfect product for me right off the bat. I was impressed with that. I like the service and I like the process enough just to go with them. I never had to leave my couch. That alone and the closing, in terms of what your time is worth, makes AmeriSave a strong product.

AmeriSave Mortgage response

Mr. Kevin, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

Amerisave reached out to me and I felt comfortable with the gentleman who called. The communication was good. My loan got approved quickly. I enjoyed the whole process. I'm gonna continue to look at the rates because if they come down again, I would do it again with AmeriSave.

AmeriSave Mortgage response

Nechelle, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

Jonathan was our loan guy through most of the process with Amerisave. Even Rocket Mortgage who's had my mortgage for quite some time now said no. But Jonathan saved our lives. A lady named Cicely was amazing as well. On the day of the closing, the lady at the notary that we worked with online was nice. The process was wonderful. It couldn't have been a lot easier. Jonathan signed everything. He even gave me his cell phone number and answered my calls when I had questions. The monthly payment worked for us. I would highly recommend AmeriSave to anybody.

AmeriSave Mortgage response

Mr. Gary, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot than you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

I would recommend Amerisave to future prospective home buyers. They were informative and not pushy. Everybody had different things and perks about trying to get us to choose them but AmeriSave did not. They didn't try to incentivize anything to make me choose them over anyone else. They also had unbeatable interest rates and encouraged me to shop around at other lenders, whether it be online or local, to see if somebody had a lower rate.

The process was a little lengthier than what was anticipated. Some of the problems we thought we were gonna encounter, we didn't. But some of the ones we didn't think we wouldn't encounter, we did. But as far as working with them to get things resolved and get the proper paperwork that they needed for their underwriting, they were good about it. We may not have had 100% the correct documentation that they were looking for, but we were able to work out something, whether it was additional documentation to support it or just an affidavit letter stating certain things. We had multiple options and they told us what was gonna be best financially for us. We wound up doing a different option than what they said because we knew we would not qualify for the one that was gonna be financially best for us.

AmeriSave Mortgage response

Kira, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

The person who took my call the first time and throughout the process kept me in the loop. That personal connection was what made me to sign with AmeriSave Mortgage instead of the others. Also, they have a portal that is very easy to follow. So, everything was straightforward. It's worth it. They took care of me and they could take care of my friends as well. So, every time somebody asked me who I refinance with, I said AmeriSave.

AmeriSave Mortgage response

Ms. Marla, we are thrilled to hear that we provided you with top=-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

AmeriSave was fast and easy to deal with. I called them, left a message. They called me back, because I called after they were closed. And they had me ready to roll within a couple of weeks. It was nice. The rate was fair. It was a little higher than everybody else. But their service was decent. They processed it fast. I loved it. Give AmeriSave a shot.

AmeriSave Mortgage response

Mr. Brandon, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer
Original review: April 7, 2023

These people are extremely unprofessional. There’s no communication between them and no one ever answers the phone. They are quick to charge but all the information is input incorrectly delaying the process. Stay away. John **, Nikki **, Melissa ** all were never available until the contract was cancelled, terrible experience. Stay away.

AmeriSave Mortgage response

Mr. Danny, we are truly sorry to hear about this experience. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-8880-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you!

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Verified Reviewer
Original review: April 5, 2023

Amerisave claimed they did not get my AAA agent fax to pay wind insurance, even though we provided the fax confirmation and it resulted 90 days later getting my Citizens policy cancelled. it cost me $600 for lender insurance very high premium. Worked with Dept of FL insurance to get my money recouped, but Amerisave refused to make it right. They don't have integrity to do the right thing. Don't trust them!!!

AmeriSave Mortgage response

Mr. Joe, thank you for your feedback. We are sincerely sorry for the trouble this caused you. We did receive a formal complaint in December which was responded to. If you would like to discuss this further, please contact custcaremanagement@amerisave.com and ask to speak to the VP of Customer Care. Thank you.

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Verified Reviewer Verified Buyer
Original review: April 1, 2023

We did a consolidation with AmeriSave and the reps kept us informed at all points of things that were happening. They were very knowledgeable. I’d like the rate to be lower but it was fine for what we needed to do. People should give AmeriSave a chance. You’re not locked into anything until you sign something.

AmeriSave Mortgage response

Ms. Erica, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 31, 2023

Overall, I ended up very pleased with AmeriSave. We started out with a loan officer named Jenna, who was incredibly patient with me. Especially I didn't know even how to download things. We had a lot to download with lots of information. She was so patient and taught me how to download. That was really great. But I noticed after a couple of several interactions with Jenna, they sent me to somebody else who then started requesting more information. Then I started getting all of these other emails which were from all different people. I felt like I was interacting with a lot of people over the internet. Sometimes I would send the information to Jenna, and then the next person would call me and ask me for it. I'm 70 and I'm not that computer-literate. But she and the other gal I worked with were great.

The other glitch that we had was at the very last minute. They realized that they had not included the 1031 in it even though I had requested all of these. They all said yes but on the last day, it wasn't there. It delayed the mortgage from going through for four days. So that was chaotic. The developers charged $800 because of the late closing date. Jenna was wonderful. She said, "This needs to be bumped up to Eric." I said, "Eric, I don't feel like this $800 is my responsibility because I emailed them all several times about this." He could see the emails. Even though it was an inconvenience, I was very impressed that they went ahead and paid for it.

AmeriSave Mortgage response

Ms. K., we are thrilled to hear that we provided you with top-notch service! we appreciate the feedback and look forward to working with you again soon. If you should need anything further please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

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Verified Reviewer Verified Buyer
Original review: March 30, 2023

I was in the process of wanting to refinance. I typed in the top companies that refinance in 2023 and AmeriSave was one of the top ones. I went with them mainly because of the loan officer. They were very customer service-oriented and they were looking out for my best interest. That's what I liked most about them. They didn't make me feel obligated or they didn't make me feel like it was just the interest of the company. They made me feel like the whole process was about me and how they could help me. That's what really drew my attention to them.

Refinancing through them was simple. They talk to you and ask you about your financial situation. You have to provide documents. They make me sign disclosures. The rate was good. I had a really good experience with AmeriSave and the process was fast. They made it so easy for me. They were always in touch with me to let me know along the way. They held my hand along the way so I knew where everything was at with the process. I would definitely recommend them to other people.

AmeriSave Mortgage response

Angel, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 29, 2023

I had a good experience with AmeriSave. The app was helpful. They also helped me with any problems I had with the application. I really liked our representative. He was very responsive and helpful with figuring everything out and explaining how the mortgage process went. Amerisave is a good company. The process seemed easy too.

AmeriSave Mortgage response

Mr. Jacob, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 28, 2023

The application at AmeriSave was super smooth. Everything that they could have done, they did. The rep I worked with was highly experienced and the best advocate I could have had. Every time he took something back, it was turned around quickly. There weren't any points of confusion that needed clarity from underwriting or adjusters.

AmeriSave Mortgage response

Mr. Austin, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 24, 2023

AmeriSave is a great company to work with and they make the process quick and easy. Their rep, Liam, helped us through everything and she always stayed in touch. Any time I reached out by text or email, I got her right away. The application and underwriting took around a month altogether, and we had good rates. We consolidated a HELOC and our mortgage, and it all worked out well. Working with them helped us out with getting rid of that HELOC.

AmeriSave Mortgage response

Ms. Amanda, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 24, 2023

I was going through another bank and they were not able to deliver what they had promised. So, I kept AmeriSave on hold and they were able to close. The processor and his assistant were on top of the process. I was very comfortable working with them. I got a 5.75, 30-year note for my rate but lower could be better. I also didn't like that I had to pay a lot to pay it down. My costs were $20,000. Other than that, their website was really user-friendly. I could upload and they had a little task list that shows if something is pending or is complete. That was really great. They had a quick turnaround and it was easy to close.

AmeriSave Mortgage response

Aldo, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-0700-4026.

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Verified Reviewer
Original review: March 22, 2023

I decided to give AmeriSave a try after reading so many positive reviews. It's one of the worst decisions I've ever made in my life. The loan officer stated that he would beat any competitor's interest rates in order to earn my business (1st broken promise). Next, he stated that if I provided all the requested documents within 48 hours that the loan would close in 10-14 business days (2nd broken promise). Then he stated I wouldn't have to pay any points and that they would waive the appraisal fee since I had already paid for an appraisal (3rd broken promise). The same loan officer's communication was horrible (went a week before replying to emails and voicemails).

Finally, he entered the wrong information for the loan on numerous items (eg, I requested to borrow $495k and he entered $510k; he entered points totaling $5k; he entered a desktop appraisal of $675k when I had three independent appraisals showing the house valued between $730-$750k; he never adjusted the incorrect debts shown on my credit report even though I provided statements showing lower debts; etc.) which affected my DTI and LTV and then stated he couldn't get me approved through Fannie Mae (4th broken promise). When I brought this to the attention of his sales manager, the sales manager said he would take care of the matter and fix everything which never happened (5th broken promise) and like the loan office the sales manager was slow to reply and never replied two voicemails and one email.

After such a horrific experience, I contacted a customer service rep. out of Atlanta informing her of my experience with loan officer and manager out of the Troy, MI. office. She spoke with her manager and was able to get my loan transferred to a different loan officer out of the same office. I was hoping for the best with a new loan officer unfortunately the new loan officer was just as incompetent and unprofessional as the previous loan officer making matters worse (eg, allowed the rate lock to expire, increased loan interest rate, increased points to $20k even though I stated that points were a deal breaker, kept loan amount at $510k even though I asked to reduce the loan amount down to $475k, didn't reply to voicemails or emails for a week, made numerous promises and broke every one of them, etc.).

Since I had to deal with the same issues all over again, I contacted their Customer Service department again letting them know that things were worse than before. The CS rep. said she would contact her manager and that they would take care of this matter asap. Several days later the CS rep contacted me to see if anyone from the Troy, MI office had contacted me with regards to all of the issues I was having. I told her that nobody ever contacted me about the matter and that I was going to take my business elsewhere. In reflection, I wouldn't recommend AmeriSave to anyone. Their loan officers over-promise and under-deliver. Their communication is horrible and they don't listen to the customer (eg, neither loan officer ever reduced the amount I wanted to borrow even though I said something to them every time we spoke, etc.). If you value your time and money, do NOT use AmeriSave.

There are other lenders that are more professional and keep their promises. Luckily, my story has a happy ending. I switched lenders and within two days of submitting my application, it went to underwriting. The underwriters approved everything, it's been approved by both Fannie Mae and Freddie Mac, and now we're waiting for the appraisal to come back. My new lender has been amazing and we've started discussing which title agency we will be using along with a projected closing time frame.

AmeriSave Mortgage response

Mr. Kevin, thank you for your feedback. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you!

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Verified Reviewer Verified Buyer
Original review: March 19, 2023

I went with a FHA 30-year fixed loan with Amerisave. The process was easy. I just went on there, applied, Troy called me and we had everything done within 48 hours. He was easy to talk to and he always responded back quickly. Amerisave's rates and terms are better than I expected considering the market right now. I would highly recommend AmeriSave.

AmeriSave Mortgage response

Ms. Amy, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 18, 2023

I'd like to praise my loan officer Brad **'s service. Our purchase of a new home went through very smoothly with Brad's excellent service. He handled all matters quickly and professionally. I'd highly recommend Brad to anyone who wants mortgage borrowing.

AmeriSave Mortgage response

Ken, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 17, 2023

The process was easy and everybody was friendly and nice. They were very informative. I did a lot of research and they had the best deal for me.

AmeriSave Mortgage response

Cedric, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 17, 2023

The application process went great. The two people I worked with were phenomenal, especially Joseph. He really, really worked hard. Every time I had a question, he was there answering it. Every time I showed concern, he alleviated it by explaining what I was insecure about. I was hoping for a little lower rate. However, it was explained in detail when I questioned it. They explained about the day that this went in to process was the rate of the day. So when I said yes, I was really convinced that this was the best for me. I was shocked at how fast the process went. They were great to work with.

AmeriSave Mortgage response

Ms. Linda, thank you for being a value client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com o r1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 17, 2023

I was very comfortable with the guy that we dealt with in Georgia. He was very good. We really liked him. We got the loan approved, but we waited for the probate to be settled. Once it got settled, it went smoothly.

AmeriSave Mortgage response

Mr. Robert, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 17, 2023

Their rep Jessica gave me a call and she was fantastic. Getting my mortgage was very smooth. They did a fantastic job communicating. When there was an issue, they helped with it and walked me through the whole thing. They were very receptive. Every time I called, if they didn't answer, they called back really soon. Both Jessica and the other rep Jermaine did a fantastic job handling the whole process from start to finish. They're on top of their game and I was very happy with how all that went. The rates and terms were competitive.

AmeriSave Mortgage response

Mr. Daniel, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 17, 2023

AmeriSave was very responsive. They called and emailed me back quickly. I got a 30-year fixed FHA and the rep I worked with explained everything to me. He answered all my questions, and was very communicative as far as getting back to me and following up on the documents.

AmeriSave Mortgage response

Casie, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 17, 2023

I applied for an FHA loan and the process with AmeriSave was very simple and easy. I worked with Jacob who was the same guy I worked with for another house He was very thorough and direct. He answered my calls when I'd call or called me back very shortly. AmeriSave did a great job and I would tell my friends to give them a call. I was really happy with everything. Especially for the rate, Jacob advised me to lock it in and I did. And ever since that, the rates have been rising.

AmeriSave Mortgage response

Mr. Joshua, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer
Original review: March 15, 2023

I would not recommend AmeriSave Mortgage as we have had an horrible experience since we have been with them in the last six months. The refinancing was a nightmare in itself and had red flags. We had to go back and forth several times before we could even get the refinancing complete. The communication was awful so at closing we had to cancel a couple times because we were told one thing and on the paperwork it was something different.

Moving to the present we tried to get help, as I was out of work. Please note if you are in need of help with your mortgage they do not want to help even though they have the loan mitigation dept. When you call them they never want to help you. The customer reps that answer the phone each one has a different answer to the same question you will ask them. We feel that AmeriSave wants to see you fail more than anything. The management is very poor. They do not want to speak to anyone. They do not want to try to help you with your mortgage needs, they just want to see how far you can get behind. I have never seen a mortgage company like this before. They don't let you make partial payments, it's like they are working against you.

AmeriSave Mortgage response

K, thank you for sharing your feedback. Your mortgage experience is very important to us, and a member of our Customer Care Team will be reaching out you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

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Verified Reviewer Verified Buyer
Original review: March 15, 2023

I applied for an FHA home equity loan, and I'm satisfied with the rates and terms. AmeriSave worked with me every way they needed to as well. My loan originator, Ashley, was absolutely awesome. She returned my calls and emails as well as answered any questions I had. If she didn't have an answer, she found the answer. She kept me informed. Closing was a bit extended, but there were excruciating circumstances. They had to wait till my name had been on the title for one year according to FHA before they could fund the loan.

I only have one complaint that I still haven't gotten resolved. I get paid the third Wednesday of every month, which means the last possible day I'll get paid is the 21st. I set all of my bills up on autopay so they come out the 21st. That way, they're done the day my check comes in and I don't have to worry about the money or overspending. I can't seem to get AmeriSave to understand that. They won't let me set my autopay up for the 21st. They want it on the day it’s due, but the thing of it is they're paid 10 days ahead of time if they do it on the 21st. I called them, and all I can get out of them is, “We can't change the payment date for that much.” I told the rep, “I'm not asking you to change the payment date. The payments gonna be early. I'm always gonna be 10 days ahead.” No help.

AmeriSave Mortgage response

Mr. Gary, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 14, 2023

I got a traditional loan with AmeriSave and their reps were patient. The application and underwriting process didn't take long and we closed in 30 days. The rates were high and for the credit score in the 800s, I thought I'd get a better rate. But they were a good company and they got everything done in a timely manner. I would refer them.

AmeriSave Mortgage response

Mr. James, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

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Verified Reviewer Verified Buyer
Original review: March 13, 2023

The rep with Amerisave was sweet. She took time with me and explained everything. I was asking her a thousand more questions and would even call her in the evening. She would still respond even though she didn't have to. Sometime at the end of the year, I will be coming back to her to do the lower reduction rate program they have for veterans because she did a wonderful job. The whole team was very polite and thoughtful, and they kept in touch with me to make sure I was through the process and what was gonna happen next. They didn't pressure me. That's what I liked the most. The process went faster than what I thought it was gonna go. They were very expedient. They walk you through the process step by step, and they’re willing to answer any questions and work with you.

AmeriSave Mortgage response

Lelia, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 12, 2023

The guy from AmeriSave was very professional, knowledgeable and nice. The process was very quick and easy. It took two weeks, at the most. They helped me and I was kept up to date with all the information. I would recommend AmeriSave.

AmeriSave Mortgage response

Ms. Gloria, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 11, 2023

From the moment I called them, they were there to assist me with my needs. Jeff, my loan officer and Nikki, the processor are an amazing team. The application was extremely easy and I'm happy with the service. No one's happy with the rate so I'm looking to refinance at some point but right now, it's okay.

AmeriSave Mortgage response

Mr. Christopher, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 10, 2023

They were really nice. Every time I called Mark, he would be there. Whatever information I wanna know, he used to answer every time, even in the middle of the night. Everything went really well in our experience.

AmeriSave Mortgage response

Emanuele, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 10, 2023

AmeriSave Mortgage was great to work with. Things moved quickly. They were very efficient and thorough.

AmeriSave Mortgage response

Ms. T, thank you for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 9, 2023

My experience with AmeriSave was flawless. We closed in less than two weeks. My rep was efficient and quick to respond.

AmeriSave Mortgage response

Regina, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 9, 2023

Davis was the one that refinanced my house. He was the loan originator that I worked with and he's the only reason I went back to AmeriSave. Also, they gave me lower rates that I couldn't get with my local bank.

AmeriSave Mortgage response

Jessie, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 9, 2023

It was great with AmeriSave Mortgage. They stayed in touch with us and let us know what was going on.

AmeriSave Mortgage response

Mr. George, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: March 9, 2023

The guy I spoke with the first time was straightforward with me. The actual estimated date AmeriSave Mortgage gave me was right. I was able to work within that time frame, which was okay. However, calling the loan officer is a bit difficult. I understand because we got a lot of things going on. But sometimes I would make an appointment with her, and I still wouldn't get the chance to talk to her. Even though she's busy, somebody should be available to talk to me, that they could explain things better if I had any questions. Other than that, they did a good job.

AmeriSave Mortgage response

Mr. Eric, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

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Verified Reviewer Verified Buyer
Original review: March 8, 2023

The process with AmeriSave was pretty efficient. The rep I worked with was friendly and kept me informed with everything as I was going through the process.

AmeriSave Mortgage response

Mr. William, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 25, 2023

One of the criteria that AmeriSave has is that they want somebody to respond within less than an hour, and their response rate is very good. I'd give them an excellent on that because anytime I had a question, it was responded to immediately. It's just when they're trying to follow up with things that you haven't uploaded to your account, there were a couple of things that I had to wait to get, but then you'd get calls and mails about all these things that are gonna happen if you don't give the information. There's too much redundancy in the process. I was asked several times about the same thing by several people. After we figured out who I just needed to talk to, then it was fine. He's very helpful.

AmeriSave Mortgage response

Ms. Mary, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 24, 2023

I had a good experience with AmeriSave. There was a good credit for the closing cost. So, the closing cost was decent. The application process was easy and decent. The processor was responsive. So, everything worked out well.

AmeriSave Mortgage response

Radhaben, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 24, 2023

The lending process with AmeriSave was very smooth and the rep was very professional and thorough. He was quick in responding. We immediately got everything back and we got access immediately too if we needed anything. The rates and terms with AmeriSave are what they are, competitive with the market. But it was a good experience and I would recommend them.

AmeriSave Mortgage response

Yvonne, thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 24, 2023

The representatives at AmeriSave are very pleasant. I've always had a good experience. The application process was very simple and user-friendly. AmeriSave makes it easy to work with them. They're very communicative. Their systems are very easy to use. It was a very quick process. Everybody was very responsive.

AmeriSave Mortgage response

Ms. Heather, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

AmeriSave was my primary lender. I did a refinance with them too, and as far as the process, I'm a veteran, so I went through the VA website and just put in that I was looking for a refinance. AmeriSave called me and said, "You want a refinance?" They beat Rocket's rate, which was the best rate that I got. AmeriSave's online application process was pretty good because you could submit all your documents online. It was easy. If you couldn't get anything to get submitted online, you can just email your primary person, and then they will put it in the online portal for you.

AmeriSave kept me in the loop at all times. Whatever I needed to submit, the primary person will give me a call and say, "Okay, you need this, this, that." Then the website will automatically email you like, "Okay, you need to submit the termite inspection or you need to submit paycheck stub." They were always on top of whatever you need. The people at AmeriSave were awesome. Every step of the way, from starting the process to going into escrow to signing the paperwork, somebody was always calling me, letting me know if I needed to put anything in or what part of the process we were at. My experience was fast and smooth.

AmeriSave Mortgage response

Mr. Charles, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

The process took about 10 days from first conversation till closing, and that was during Christmas week. That was pretty impressive. Everybody I talked to was great. Gil was my point of contact and he was fabulous. He kept me in the loop. I really pleased with everybody's rapid response.

AmeriSave Mortgage response

Ms. Donna, thank you for your review. We're so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

Everything was going along okay and then two weeks before closing, their underwriters decided that because I wasn't moving in within 60 days, I could not do a VA loan. I had to switch to a conventional loan. I had a week to come up with 10% down. By that point, I had already said bye to the other two mortgage companies that were asking for my business. So I told Amerisave that it felt like bait and switch to me. The sales rep was great. He communicated whenever he had information. But the underwriters controlled everything and they communicated when they felt like it.

At that point, I didn't have a choice or else I would have lost the house that I spent a year looking for. So I transitioned over to a traditional loan. I got it done in a week and a half and bought the house, but not really happy with Amerisave. I was able to make the transition really easily. But for a standard run-of-the-mill person, that would have been the death of the deal.

AmeriSave Mortgage response

Mr. D, we sincerely appreciate your feedback regarding your mortgage experience. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-9655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com

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Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

I reached out through the online portal and I was paired with a gentleman named Jordan. He was there from start to finish through our home-buying process. It was really nice being able to work with one person specfically. In the beginning, the process was really good. Once we got closer to purchasing our home, the amount of documentation that they were needing from us was a little excessive. My wife's bank statements were required when she was not on the mortgage. Other than that, customer service-wise, Jordan did incredibly.

AmeriSave Mortgage response

Tyler, thank you for being a valued client of ours! Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

I had a smooth experience with them. The application process was quick and easy. They were helpful and I had no issues with them at all. I got an excellent rate. AmeriSave beats almost everybody out there. Go with them. I've tried so many companies and they were the best.

AmeriSave Mortgage response

Carmen, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

AmeriSave's process for my refi from application to finish was really smooth. The representative was very helpful and helped me step by step through the process. The communication was via mail, text, and email. Any question I had was immediately responded to. The representatives that helped me were incredible and they handled everything really professionally. The rate I got was also comparable to what was out there. It was overall a great experience.

AmeriSave Mortgage response

Mr. Craig, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

The process with Amerisave went very smoothly. I have refinanced before and this one has been very simple. The communication was good and the man who handled the application and got me through the system did an excellent job. If they needed anything, he communicated right away either through texts or calls.

AmeriSave Mortgage response

Patricia, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

Our rep with AmeriSave, Alexandra, was great. She should work at every mortgage company. She was very prompt. If we had a question, she was very quick to answer truthfully. She was there for us if we needed help. But the guy who did the loan was a little different. Out of a 1 to 10, I'd give him a 7 because he was very short and wasn't very friendly most of the time. Everything else was perfect. We're happy with the rate.

AmeriSave Mortgage response

Mr. Gregory, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 23, 2023

Amerisave Mortgage was able to do what we needed. They were very responsive. They followed up too. We were reminded of what we needed to get done. When we got it, they moved quickly. The process was streamlined. It was very easy to follow. Getting the documents back was simple.

AmeriSave Mortgage response

Mr. Kevin, we appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

The process was straightforward. It was simple to understand. I was impressed with the loan officer's transparency and quick turnaround. There was easy communication. Everything went well.

AmeriSave Mortgage response

Sudheer, thank you for your positive review. We are committed to providing an excellent mortgage experience or our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

I was using AmeriSave and I liked them so I stayed with them. I did an FHA and my loan officer was great. his name is Steven and was really calm. Even when I got frustrated, he still stayed calm and he kept me motivated. He was really good. He answered questions based on his knowledge. If he didn't know, he went to the necessary resources to get the information so he could answer my questions. The underwriter was a little bit slow and the rates could have been better. Other than that, everything else went well. Our family is in the house because AmeriSave was willing to help and kept me motivated. That was really big.

AmeriSave Mortgage response

Mr. Christopher, thank you for your feedback! We work hard of offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

Working with them was great. The process was faster than I anticipated. The rep I got answered all my questions. If she didn't have the answer, she got it. She treated me like I was important and worked with me to get the best deal I needed. I was pleased with the rate and terms I got.

AmeriSave Mortgage response

Mr. Andrew, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

Applying was really fast and very simple. My rep Adam was a very good guy. The rate and terms I got were fair.

AmeriSave Mortgage response

Jose, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

Working with them was easy. It was also easy to navigate their website.

AmeriSave Mortgage response

Mr. Ronald, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

They have the option for the interest rates that you can choose which one is best for you. My loan officer got me through the best suit for me for the interest. He was great. He guided me through the process and how to get the lowest interest for me.

AmeriSave Mortgage response

S, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

I did a cash-out with AmeriSave and the process was a little bit slow. But that was mostly my fault because I requested a VA mortgage and that brought a whole bunch of stuff in that I wasn't prepared for. From start to finish, it took a couple months but the two reps I had were really easy to work with. They kept me up to date on what was happening and what was needed. The mortgage terms were also eminently fair, considering what has been happening to mortgage rates lately and I was happy with the whole thing.

AmeriSave Mortgage response

Mr. Edward, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

I applied for a traditional mortgage and I had a rate lock for 90 days. The mortgage was high and at some point, we'll figure out how to bring that down. But for now, that's what we got. Everybody at AmeriSave was nice to me. My rep was Justin and he was a great person. He was very helpful, too.

AmeriSave Mortgage response

Bernard, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

Obtaining the mortgage from AmeriSave went extremely well. Everybody I dealt with was extremely pleasant. Brad, the rep, was great and Angela, another rep, was wonderful, very sweet and a joy to deal with. Even the notary that I signed all the file papers with was very pleasant. The whole thing was problem-free. AmeriSave wasn't hiding anything and didn't throw weird stuff in at the last minute like the last time I've done this. I couldn't be happier with the service I received. I have a neighbor that I've already told. When it comes to finances, you don't wanna steer anybody in a direction. But on this, I didn’t have any problem. So, I gave him Brad's work number and told him it took me nine business days and to get whatever they ask for.

AmeriSave Mortgage response

Mr. James, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

I saw that AmeriSave Mortgage had a lot more positive feedback than the others so I went with them. I refinanced and they kept me informed of what was needed. They got back in touch with me within 24 hours. They were pretty good and they still are. If I were to call or contact anyone via email, I get a good response. I feel great.

AmeriSave Mortgage response

Ms. Candace, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

We went with a conventional loan and the process was flawless. It didn't take AmeriSave long and our build held us up because we were building. But I'm not happy with the rates. There was not much they could do about them though.

AmeriSave Mortgage response

Ms. Courtney, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 01-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

Obtaining the mortgage with AmeriSave was good and fast but there's a lot of paperwork you gotta send in and check. The rep who worked with me was very patient. I could upload the documents myself but he did that for me, so that was great. When you go through a bank, the application process is a little bit more tedious. AmeriSave is a direct lender so it goes a little faster. The rates that I received was where the market was at. AmeriSave had the better interest rate at the time, which was why I went with them. But I’d like the loan officer to reach out to me if there are better insurance rates, which would be in the best interest of me. They usually do it after six months to a year. People should do business with AmeriSave. I had great experiences.

AmeriSave Mortgage response

Mr. Phillip, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

I did a refinance and the process of obtaining that wasn't all that good. If I had known what I was gonna go through, I would have gone with somebody else. AmeriSave could have explained things better like everything that was involved and what was going on. I was just a number and I was pushed to the side. They weren't very nice folks. I'm still waiting on a statement that they're supposed to be sending me. I have called them a couple of times and still, I have no statement. My mortgage is due March 1st.

AmeriSave Mortgage response

Mr. James, we sincerely appreciate your feedback regarding your mortgage experience. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an email to resolutionteam@amerisave.com

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Verified Reviewer Verified Buyer
Original review: Feb. 18, 2023

The process was easy and efficient. It worked for me. The loan officer was a good communicator. He was efficient and kept moving things along so that the process didn't get stalled or delayed. It was a good experience.

AmeriSave Mortgage response

Annette, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 18, 2023

I did a conventional loan with AmeriSave and the process was pretty easy. I did the application online and it went smoothly. I did it months in advance because of a wait on the house to be finished building, but the whole process didn't have to take a week or so to get through underwriting. It was a pretty good experience though a little more communication could have gone well. I was comfortable with AmeriSave and the rate and term they gave me were better than anybody else. They let me stay locked for 90 days.

Also, the loan originator I used was what set my experience apart. His name was Ken and he was very personable and wonderful. I liked his willingness to not take it personal in a way that if you go with another company, you change things. He always seemed very interested in doing what was best for you and always tried to make it happen. He was very good in explaining things in layman's terms and always breaking it down. He always seemed like he had plenty of time for me and never seemed rushed.

AmeriSave Mortgage response

Tyler, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 18, 2023

If you're somebody who is lost in the wilderness and really need somebody to take your hand, guide you through this, spend quality time. and answer your questions, AmeriSave is the company you want. Their rep, Ed, gave me much information but didn't force things company on me. He walked me through the application, too because sometimes the left hand didn't know what the right hand was doing and they kept sending a lot of emails. He was good. The terms of the mortgage were also great. They put me in a program that went from 5.8 to 4.8. They helped me drop a whole point and Eric told me that if any programs come up, they'd be back in touch with me.

AmeriSave Mortgage response

Mr. Stanley, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 18, 2023

We came across AmeriSave, and they had a good rate. We found a loan officer, and he was great. The whole process was straightforward. We got the lock-in rate and got it right away. And they gave us what we needed to do. As soon as they got documents that they needed from us, the whole process was fast.

AmeriSave was easy to work with. The rep was nice and knowledgeable. He gave us options as what he thought were better one for us. And once we told him which way we wanted to go, he confirmed that they could do that for us, and we moved forward. He followed up with phone calls and we emailed each other. It worked out for us and I ended up saving some money. We're very happy with the rate.

AmeriSave Mortgage response

Mayte, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 18, 2023

The process at AmeriSave was easy and quick. I also got a good rate. They're a good company.

AmeriSave Mortgage response

Alcides, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 18, 2023

As far as customer service, it's very good from the start. I was contacted by Pamela. She walked it through with me every single day, either on the phone or through text or email. At every step of the process, she made sure I understood it and kept it going until it was transferred over to the person I was gonna close on the mortgage. I was kept in the loop 100%. I'm very satisfied with the service.

AmeriSave Mortgage response

Mr. Peter, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 18, 2023

I talked to Corey and he was excellent. Everything went great and from start to finish, we closed within a month.

AmeriSave Mortgage response

Ms. Kimberly, we're glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 18, 2023

It was really easy to work with AmeriSave. I filled out the information and John gave me a checklist that they needed and I would just go down through. I sent him what he needed and that started the ball rolling. He sent me a preliminary. I followed the process online. Then he referred me to Sarah. She was the next level and I spoke to her. Then, it was a matter of the underwriters taking over. The appraisal was done and it was a painless process. The rate was also as good as I was expecting to get at the time. The process bogged down a little bit at the underwriter stage. There was a point that stretched on a little bit. But outside of that, the process went well.

AmeriSave Mortgage response

Mr. Roger, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 18, 2023

Obtaining the mortgage with AmeriSave was nerve-wracking not knowing if this is legit. But the reps were able to help me, walk me through what information they need and to follow up with them on their website and read over that, do some history, to make sure that I was choosing the right place. The application process online was good and easy. I like that I was able to upload the documents and do a lot of things visually, instead of having to take the time out and going to fax it. The documents you're trying to upload always pops up an error though. But if you go back into it, it shows that it was downloaded. So it was a lot of miscommunication for the website itself. But if I called and wasn't answered, the admin or the supervisor that was above the person that was helping me called me back to follow up with me instead of waiting for somebody to call back.

I appreciate the patience and knowledge of Philip, the rep I was working with, about the loan itself and the process. He explained a lot of information, especially with having doubts if we were going to go through with it. He was taking time out for me personally. He probably had 30 people that he was communicating with throughout the day but he knew the answer to my questions. He was there for me instead of just expecting mr to go through with the program. He made me have peace of mind. Plus, I was impressed with the terms and the rate. With the interests nowadays fluctuating going back and forth, AmeriSave was still able to give me a good rate that I felt comfortable in.

AmeriSave Mortgage response

Ms. Christina, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 3, 2023

AmeriSave was quicker to respond to me and they were also more responsive overall. The application process was initially pretty easy. I did have issues with the loan processing part of the mortgage process because my loan processor changed about four different times. I had a very short close. It was only like two months from beginning to end. I had to resubmit things over and over, and every time I got a new loan processor, somebody needed a new document that somebody else had already told me was good enough.

There was a lot of back and forth until I finally got somebody that was more seasoned and experienced and was able to just quickly see things through to the finish line. Everything else went really well and my loan originator was wonderful. I would encourage my friends to work with AmeriSave because they set it up to where it was really easy for me to follow. I knew what to expect. They connected me with a Realtor who helped me. They made it easy for me.

AmeriSave Mortgage response

Jeri, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Feb. 1, 2023

Their customer service was great. Our first loan officer was really nice to work with. Our second loan officer was a little harder to get ahold of. But our final loan originator was very helpful.

AmeriSave Mortgage response

Jesse, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Jan. 31, 2023

I went through a few different companies and AmeriSave seemed to be the most responsive. My local bank didn't offer any of the VA assistance that AmeriSave had so I went to the one that was most communicative to me and would answer my questions in a timely manner. The application process was a little tedious and I get that people have to cross their T’s and dot their I’s. But I would send the paperwork over and they basically told me it wasn't good enough.

There was also the proof that I didn't owe child support, because I went through a divorce and I got custody of my kids and I sent them the entire court documents stating that I had custody. AmeriSave kept questioning it, and I told them that was what I got. That was a little painful but overall, I really liked dealing with the guys. There were two guys that I dealt with. The one that started it was probably my favorite. The other guy was good too. It’s just it took him a little bit longer to get the information that I needed. But he may have been waiting for underwriters.

AmeriSave Mortgage response

Mr. Andrew, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Jan. 31, 2023

AmeriSave reached out to me wanting to know what type of loan I was looking for. When I talked to Noble, I told him I got turned down at my local bank based on a couple of different circumstances and I didn't know that it was gonna work or if it was worth the time. He and I dug into it a little bit and working through a couple of issues like paying down some of my debt and we were able to make it work out. I worked with Noble and Randy throughout most of the process. Those two guys are exceptional. They know what they're doing and the right advice to give.

I was trying to get my pre-approval prior to make any bidding. When I got the pre-approval, my rate was 4.25%. During that conversation, Noble asked me at the end if I wanted to pay either $500 or $800 to guarantee the rate for 120 days. Once I talked to him in detail about that, he let me know the rates were lower than they had been in the past six months. I elected to do that. Luckily, we won the bid. When we wrapped everything up, rates were getting close to 7.5%. AmeriSave extended my rate lock several different times due to the fact that the things that were going on was not of my control nor AmeriSave's. I received a letter from the administrative office of AmeriSave saying that my FHA loan currently with AmeriSave Mortgage has been tagged as eligible for inclusion and our FHA streamline rate and terms stating that my eligibility for this program could lower my monthly payment about $200.

AmeriSave Mortgage response

Kristopher, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Jan. 31, 2023

AmeriSave was very quick to respond and professional too. My application process went well. However, it took too long. They kept asking for the same document, which didn't make sense. The guy that was my contact person was really nice. They were very good with all the emails, however it's so heavily automated that they just don't listen to what you're trying to tell them. They would say, "Upload this." Which was really good, because I would upload everything. But then they would say, "What is this?" I was like, "I just uploaded it. Just look at it." I also could have gotten a better rate, but at that point, I was too far into it.

AmeriSave Mortgage response

Mr. Joshua, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer
Resolution response: Jan. 30, 2023

AmeriSave resolved the issue and fully refunded my deposit according to their original promise. Thank you, executive Brian ** who is a true professional and took care of me at 100% of my satisfaction. I appreciate it very much.

Original review: Jan. 29, 2023

REVIEW: Buyer Beware! DO NOT do business with AmeriSave Mortgage. They lied to me and now will not follow through on a promise to refund my $500 deposit to get started. The loan originator JURI ** promised me TWICE that if I decide to go with a different mortgage company or just change my mind about going through with a loan, AmeriSave would refund my my $500 deposit with no questions asked. She said, ”In face, I just refunded two clients their money this week.” I trusted her at her word.

When my wife and I decided we would go with a local lender instead, I called and once again The loan originator promised I’d receive my refund. These called are recorded by the company. The next day, I received a call from Juri’s Manager, Sean **. He tried to explain that I would NOT be receiving a refund because the papers that I e-signed said otherwise. I asked him to listen to the calls and if the company is an honest company, he would keep the word that I was promised. I followed up a week later and Sean ** said he would escalate it up the later based on the recorded calls. That was last I heard from him and I’ve tried calling him for the last two months. He won’t return my calls and won’t answer them. This company is dishonest and unreliable. Learn from my terrible experience and DO NOT do business with them!

AmeriSave Mortgage response

Mr. Chester, Thank you for your feedback. Someone will be reaching out to you to discuss.

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Verified Reviewer Verified Buyer
Original review: Jan. 29, 2023

I spoke with two reps and both of them were very helpful. The paperwork was quite cumbersome, though. If I had to provide one suggestion from a customer point of view, it's that if there was an easy way to understand what each document represents, that would help. But the process was pretty quick and overall, I was happy with everything that they did. Whenever I would not be able to get them on the phone, they were able to answer over email.

AmeriSave Mortgage response

Kishan, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Jan. 28, 2023

The lady that ended up being my agent at Amerisave answered all my questions without any hesitation and provided the information that I was looking for. It was also very convenient. That sold me. The reason for the loan was replacing a deck and building a garage, and I had already removed the deck, so the appraisal put a note in there about it being an unsafe situation. That delayed me about three weeks. The manager of my loan officer made the suggestion that if I would block the door off, securing it with plywood across the front so that it couldn’t be opened, that that may suffice. I did that then did another appraisal and everything went fine.

AmeriSave Mortgage response

Mr. Phillip, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

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Verified Reviewer Verified Buyer
Original review: Jan. 15, 2023

The guy who reached out to me, Brandon, was amazing. He answered my questions and he left it open for me to decide. The biggest part is he didn't pressure me. I told him what I was looking for and he gave me options and directed me a couple of ways. During the application process, he took care of a lot of stuff. There was a couple of bumps in the road just with my last name but he was very responsive even during the weekends. The only thing is the rate sucks. Other than that, whenever I refi again to get a lower interest rate, I'll go through AmeriSave.

AmeriSave Mortgage response

Ms. Angela, we are thrilled to hear that we provided you with top-notch service! We appreciated the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Jan. 15, 2023

The rep I worked with, David, was a pretty cool guy and he's simple to work with. The application process was through email. Once I got everything, I sent it and they took care of it. The total process was under a month.

AmeriSave Mortgage response

Eddie, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

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Verified Reviewer Verified Buyer
Original review: Jan. 15, 2023

The process was the easiest I've done. It was easy from the get-go. It was a great experience. From the very start, Mark and I sat and talked. We did stuff. He knew exactly the next steps were. He’s easy to get along with. AmeriSave's portal was good about what to see and what's next and where you are in the stage.

Also, the rates are good. I wish we had our rate earlier from the house we had right before that, but rates had gone up. But it was less than what I thought it would be. It turned out well. And they're very clear from upfront. We locked it in early. So, it was done very well.

AmeriSave Mortgage response

Mr. Daniel, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Jan. 13, 2023

I was looking for fast home mortgage and when I looked online, AmeriSave Mortgage was in the top three. I read the reviews and did a little research. Whenever I reached out, AmeriSave was the quickest to get to me. I had issues with the seller so the process with the loan took a little longer than expected. Other than that, things went great. For the most part, everything went smoothly. The details and stuff that was asked of me with the bank accounts and uploading all the stuff was a lot easier than I was expecting. I've done it once before.

Communication was great too. There was checking in, checking out. It was happening, if not every day, every other day. I was definitely getting in the loop and I was keeping them in the loop as well. A couple of days before closing, they asked about some more bank account stuff. I had everything so it wasn't that big of a deal. But if it would have taken me a couple days to come up with that stuff, I would have missed my closing. That should have been asked about earlier on.

AmeriSave Mortgage response

Mr. Jeremy, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Jan. 13, 2023

Everyone from AmeriSave Mortgage I worked with was very professional from start to finish. The first guy I worked with has the same first name as me, so that was very good. Greg and Jeremy both were the key folks behind it all and helped me understand the process thoroughly. The process took 45 days at the most because I had to do some work around the house and get the house ready for the actual refi to go through. Other than that, it went smoothly. It was an efficient experience. It was the first time we refinanced a home, so it made the experience that much easier.

AmeriSave Mortgage response

Mr. Gregory, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Jan. 13, 2023

Everything went smoothly. It closed quicker than any other place. My lender guy was wonderful. I was able to get in touch with him at any time. Everybody was really nice and made sure that I needed everything I needed. They kept in contact through emails, text messages, and phone calls. Everything was great.

AmeriSave Mortgage response

Elana, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Jan. 13, 2023

I had a wonderful experience. Daniel was excellent.

AmeriSave Mortgage response

Aaron, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

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Verified Reviewer Verified Buyer
Original review: Jan. 13, 2023

I talked to Nikola at Amerisave and he was very, very, very helpful. As soon as I send him an email, he text me or call me right away. It went really smooth. We started the process in August and then he said that there was one problem. He told me about the problem and advised me to make six payments and it would make it better. That was what I really liked about him. He explained everything. Once I made the sixth payment, we closed in 10 days. He tried to hold the interest rate because the interest rate has a lock on it. But he couldn't hold it. He called and apologized for it. But I told him don't worry about it. He's been following up with emails, making sure that everything is okay. If I still have any problems, I give him a call. They didn't even cut me off after we closed.

AmeriSave Mortgage response

Ms. Cynthia, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

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