Amerisave Mortgage
toll free
Call now for more information

Amerisave Mortgage

toll free
Call now for more information

Consumer Reviews and Complaints

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Way to go Trey! We'll be sure to pass this along to him. Thanks for the review Michael!

Original review: Jan. 31, 2017

Trey was outstanding. Trey was/is very professional and very helpful. Took his time and answered my questions I had quickly along with working to find the right loan for me to get my life back in balance. Thank you Trey for your help and getting me going in the right direction.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Thanks for your feedback Alonza. We are happy to hear you found our services enjoyable and appreciate your recommendations!

Original review: Jan. 31, 2017

AmeriSave has given fast, courteous and professional service. Russell began the process and made sure I qualified before wasting my time. The next day I received a call to schedule the appraisal. Igor was Russell assistant. He made sure I understood how to upload the documents and was there to answer and assist me with anything needed.

Beth reviewed all of the documents and made sure everything was ready for the underwriter. She stayed in constant contact with me. If I called and left a message for her to call me, she always called me back within a reasonable time. AmeriSave employees have been trained to give fast, courteous and professional service. I have already recommended them to others. Please note I went online and chose AmeriSave after reading the reviews. I was a bit skeptical after dealing with Bank of America and everything that could go wrong did go wrong.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Great customer service is important to us Scott. Thanks for the review!

Original review: Jan. 31, 2017

The loan originator and the loan processor were both very helpful in getting the loan approved quickly. The entire process went smoothly. It took us less than three weeks from the time we inquired about the loan to when we were scheduled to close on our loan.

profile pic of the author
Verified Reviewer
Satisfaction Rating

We are very happy with the service, Kristen **, and Kristina **. Very friendly, fast and professional. In 3 weeks all was done. Would recommend the company. They told you all the options and they worked for you.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

We really do care Rossie! Thanks for the review!

Original review: Jan. 30, 2017

They are willing to go the extra mile to assist you. They not only care about your business they care about you. They work to meet your needs. They truly want to assist you in making your life better by being successful in the outcome of your refinancing.

How do I know I can trust these reviews about AmeriSave Mortgage Corporation?

  • 716,078 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

profile pic of the author
Verified Reviewer
Satisfaction Rating

Jeff and Ian in particular have been very efficient--Jeff in particular. Jeff is excellent upper management material but you will lose a very efficient, personal sales person, if he becomes upper management. One of the most knowledgeable people in the business and I am not easy to please.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

We're happy to hear that Liz! We appreciate your business and your recommendations!

Original review: Jan. 30, 2017

When we began this process, we were apprehensive as we had a couple of bad experiences with a couple of other lenders. Jessica ** and the team at Amerisave were able to lay to rest all of our apprehensions. The professionalism, the promptness, the knowledge, the speed at which things get done, all were simply incredible and impressive. Every single person we have interacted with has made this refinance a most pleasant experience. I will be recommending this team to everyone I know.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Way to go Geneva! Thanks for the feedback, David!

Original review: Jan. 30, 2017

Friendly and helpful service with positive attitude to continue checking rules. The primary mortgage contact was professional and responsive of my questions and needs while I provided documentation. She made a difficult task easier and smooth for us. Geneva is a outstanding employee.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

We believe great customer service is key, Kay! Thanks for the review!

Original review: Jan. 30, 2017

I received excellent customer service from Amerisave. Andrew and Daphne, our customer service representatives were very helpful. They were very informative and always kept the lines of communication open during our loan application and processing. I would recommend Amerisave for your loan or refinancing needs.

profile pic of the author
Verified Reviewer
Satisfaction Rating

The individuals who handled my refinance were excellent. Richard ** was very helpful in the initial stages and Stacey ** was GREAT in seeing the process through. Finally, I love your website as it is easily the most informative website that I came across when I was deciding which company to take my business to.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Glad you found our services easy to use Rick! Thanks for the feedback.

Original review: Jan. 30, 2017

The service was very easy. Did application and sent in most items needed the first day. Process was easy, just scanned the paperwork and uploaded it. My file was assigned to Irene ** who was very easy to work with. She always kept in contact via email or phone to let me know what she needed or how the process was going. Thanks Irene. You were great!

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Thanks for all of the feedback Ryan! We're happy you found our services useful!

Original review: Jan. 28, 2017

Highest recommendation to refinance with Amerisave. My experience consisted of open communication, constant unsolicited but properly timed updates, easy accessibility to representatives, my questions were always answered timely, the friendliness of the staff, ease of use of the website and its status update board, electronic documentation/upload was very convenient as well. We were very satisfied with Todd ** and Erin **: both are extremely professional, friendly, easy to talk to, always answered our questions and made sure we understood, and were both helpful in assisting us with our first refinance...Couldn't have done it without you and your team. Thank you both!

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Thanks for the review, Michele!

Original review: Jan. 27, 2017

All staff were positive and supportive. I will use as well as recommend Amerisave again. I appreciated their patience and helpfulness. I do not enjoy the process of finding documentation but your staff made it painless and not pressured. Thank you very much for all that you did.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Customer service is important to us, Ricardo! thanks for your positive feedback!

Original review: Jan. 27, 2017

I had started the refinance process before with a couple of other lenders, only to be hung up for 2 months and no loan. I decided to try AmeriSave. First call with my Loan Originator and the next day he had me turning in the Docs they needed. Being able to use AmeriSave's Portal and checklist to receive the approvals was fast and easy. I usually had an answer by the next day. My loan was completed on my home computer from the comfort of my home. At closing, my Title Company made the comment, "Wow, that was fast!" Thanks to my Loan Originator, Robert ** and my Loan Processor, James ** for their expediency and great customer service.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Thanks for the review, Pamlea! We appreciate your business!

Original review: Jan. 27, 2017

Everyone who helped me through this process was extremely patient and helpful. The mortgage process can be a painful one but the team at Amerisave did their best to get me through in as fast and painless a way as possible. Tim, my loan originator, said he'd help me get the loan I needed and was as good as his word. Chris **, my processor was very patient and understanding even when it took me a while to get everything submitted. He was always available to answer my questions and stayed in touch so if I got confused about anything he could help me out. The closing was set up at the time and place convenient for me and went off without a hitch. I don't think you could go wrong working with Amerisave for your financing needs. Thank you for everything. All the help is truly appreciated.

profile pic of the author
Verified Reviewer
Satisfaction Rating

I am very content with Amerisave and all the staff that helped me along way including Mr. Andrew **, Mrs. Kristen **, and Mrs. Irene **. The document portal's ease of use made a positive difference. I would gladly recommend to friends and family!

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Thanks for the positive feedback, Clare! We're glad your experience was easy and enjoyable!

Original review: Jan. 26, 2017

Hands down, this was the best and easiest refi experience! Jessica, Shawanda, Ben, and the entire AmeriSave team were extremely professional, responsive, and efficient. Each Amerisave representative demonstrated exceptional knowledge of VA loans and related issues. I would definitely recommend Amerisave to anyone considering a refi.

profile pic of the author
Verified Reviewer
Satisfaction Rating

I had a great experience with Amerisave Mortgage, it was the smoothest financial transaction I have ever had. Robert ** and Robert ** most helpful. They kept me informed and also kept the process moving. Every timeline they gave me was met.

profile pic of the author
Verified Reviewer
Satisfaction Rating

Very professional, very friendly. Quick moving and the client portal is very smooth and easy to navigate. Amanda is the best!! Very professional and friendly! I would work with her again and again! Keep it up Amerisave!! Couldn't ask for a better experience!!

profile pic of the author
Verified Reviewer
Satisfaction Rating

Great communication from everyone at AmeriSave. The AmeriSave crew is on top of everything! The electronic communication keeps the applicant up to date throughout the process. This is the most efficient application and approval process for a mortgage that I have experienced.

profile pic of the author
Verified Reviewer
Satisfaction Rating

I was very impressed with the professionalism. All my questions were answered quickly and I was encouraged to call anytime. They kept me updated daily. Daniel and Jeremy were very kind. Several times I had to call back needing clarification and they always assured me they were more than happy to answer all questions any time.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Amerisave Mortgage

Thanks for the feedback, Linda! We appreciate your business and look forward to your future business!

Original review: Jan. 25, 2017

Very pleased with our overall experience with Amerisave. Would recommend them to anyone. The team that worked with us was great especially James **. He was kind, patience, professional and very knowledgeable a real asset to Amerisave Mortgage. Thanks James. Other members on the team was also helpful. I had heard some negative things about Amerisave but I must say my dealings with them was all positive. In the future if I need a mortgage company I would most definitely use them.

profile pic of the author
Verified Reviewer
Satisfaction Rating

Everything with my refinance has been handled promptly and efficiently. All the members of the Amerisave team have been knowledgeable and helpful during the application and documentation process. We look forward to a similarly efficient closing process with this loan.

profile pic of the author
Verified Reviewer
Satisfaction Rating

Johan ** is so professional and courteous. He is very knowledgeable about the whole lending process and explains things in a manner in which it is easy to understand. I would recommend him to anyone that I know who is considering purchasing a home.

profile pic of the author
Verified Reviewer
Satisfaction Rating

So far, the process is going great. Thanks to Trevor **. He follows through on everything and answer every question that I have concern with. The portal is very informative and is transparent with the process. I am looking forward in giving my final review after the final process.

profile pic of the author
Verified Reviewer
Satisfaction Rating

Fast. I've waited up to 2 weeks for an approval that Justin ** gave me in less than a day. I was referred to Amerisave by a coworker that was extremely happy with their service as well and will always recommend this company from here on.

profile pic of the author
Verified Reviewer
Satisfaction Rating

Amerisave has been a great lender refinancing our home so far. All the people I've dealt with along the way have been very nice and communication has been great. They respond very quickly and are on top of getting this loan taken care of. Also their rates are great that nobody can touch.

profile pic of the author
Verified Reviewer
Satisfaction Rating

Professional and efficient. Everyone from the loan officer to his staff and the follow-up group did their jobs well. Those who did not directly work in the office, the ones they suggested, such as the appraisal personnel were also professional and efficient.

profile pic of the author
Verified Reviewer
Satisfaction Rating

The person I was working with was everything I could ask for while doing his job. Extremely helpful, knowledgeable, and even funny when needed to lessen the stress of the process. The professionalism was apparent all the while, and rapid response to questions was appreciated.

profile pic of the author
Verified Reviewer
Satisfaction Rating

This is the second refinance we have done with Amerisave and both times we worked with Dan ** and Ben **. This time was a bit more complicated because it was a VA loan but both of them persevered to make the process easier. We appreciate their efforts and almost feel like they are friends. We would certainly, and have, recommended Amerisave to others. Thank you!

Amerisave Mortgage Company Profile

Company Name:
AmeriSave Mortgage Corporation
Company Type:
Private
Year Founded:
2002
Address:
3525 Piedmont Road NE, Building 8 - Suite 600
City:
Atlanta
State/Province:
GA
Postal Code:
30305
Country:
United States
Phone:
Website:
http://www.amerisave.com/?source=4103