Ally Bank Reviews

1250 one star reviews! Impressive and hard to believe all this people love very much Ally Bank! Ripping off customers! Purchased used car. All major banks denied loan due to nonsense price tag but Ally Bank give them that amount! Basically Ally Bank work with auto dealers to rip off customers!

I attempted to make a purchase at Best Buy and my card was declined despite having well over the needed amount available. When I called, I was told there was a block on my card, and was transferred to a security department, who verified the amount of the purchase I attempted, my phone number, the last four digits of my SS#, and the last four digits of the bank account from which I made my most recent payment.

My husband did an auto loan with Ally Bank since 2022 and Dec. 2023 he did skip a payment and his payment would be January 14, 2024. Turns out they are charging him for 2 months the months of Dec. And January and since the truck works through satellite they turned off the truck and we can not turn it on. Even though we made payment already 2 days ago. We tried calling but they only hang up on us. It is very frustrating not getting an answer on why they messed the skip a payment and now we can not even drive the truck and tell us we owe twice as much as we should. Please consider another bank, we are trying to change banks asap. Even customer service is rude and sounds like they're located in another country. BEWARE OF THIS BANK.

They stole 3 months of interest from by sending our early payoff of check back 2 times and didn't clear it the 3rd time until after our payment came out. I will never use them again for an auto loan. I would rather walk than be stolen from like that!

I’ve had an Ally credit card for about 6 months. Had 3 payments not go through in during this time due to other expenses, but paid almost immediately after I was notified of each instance. Tried to pay my credit card bill this month and it said I’m unable to use the bank account I’ve been paying out of as it has been disabled in their system. Isn’t the whole point of credit card companies to collect the debt accrued? Why make it more difficult to pay? It doesn’t make sense. They said to either open a new checking account with my bank or pay by money order. I’m not going that far out of my way to make a payment. I closed the card at the end of the conversation with the representative and will no longer have anything to do with Ally after the approximate $500 bill is paid off.

Began with Ally Bank 18 months ago and service was good. Now there are 40 minute wait times and the call center is very noisy and it seems like it is not in the US. Had a conversation with a representative who messed up my account. Closed an account and made other errors. Big frustrating mess.

Card declined. Called and switched to fraud department. Waited on hold 2 hours before giving up. Called and asked for supervisor. Was transfer and hung up on. Horrible Customer service. This has happened twice. Canceling card.

I financed a 2021 VW Atlas through Ally Bank on April 2022. I have never missed a payment up to March 2023. I go to make a payment online. I see no payment due till 2025. I see a credit it of 26000.00. I called them up. They said I owe nothing. At that time I was going through a rough divorce and income decreased from my second job. Well I checked the site, took pictures, no payment due. 8 month later I called them up to reset my password. They told me I owe 8000.00 and must be paid immediately. My credit score dramatically and the cosigner. I pooled together 5000.00 December 30 2023. Now a rep just called me today Jan 5 2024 saying I am facing a charge off or possible reposession. I am going to file a report with the Consumer Affairs Bureau on Ally Financial because this is illegal and unscrupulous.

This is the 3rd time I’ve had to contact the bank for release of my title because they sent it to the wrong address. I will not be using this bank again. I think they outsourced and the people don’t understand.

The worst "customer service" of all time! I took out a small bridge loan for a vehicle. They NEVER sent me anything in writing after 45+ days. I called to get a payment amount and the payoff amount, but they refused to send me by mail or email or any loan documentation. I sent them a payment through my bank (getting the contract number through the dealer) and waited a week. Called again and the recording thanked me for my payment, so all I needed was the payoff. They sent me to collections who told gave me a payoff amount $400 HIGHER than the loan amount. I repeatedly requested a supervisor and for 45 minutes "he was busy" (just another convenient lie).

Ally Bank is the worst bank I have ever dealt with. Tried to pay off auto loan and their customer service hung up twice and placed on hold over 35 minutes. Still could not find a payment sent to the priority mail 7 days ago.

Our car is a total loss, not at fault, while in the process of settling everything with insurance companies, we received no notice of any balance due to Ally. The main insurance paid the value of the vehicle, but we did not have notice the gap had not paid their portion. We had no indication of a late payment or balance. We assumed everything was closed. I checked my credit score, it dropped tremendously (it was over 800), due to late payment to ally. I called ally and was dis-connected 4 times and then connected to someone who could only say "There is a balance due". I called and talked to the total loss department, "There is a balance due sir, I said how do we settle this, they transferred me to customer service.

It seems that in the last 2 or so years, that the customer support is negligible, at best. I have been with Ally Bank for over 10 years and the change in services is very apparent. Impossible to get simple answers to simple problems, such as "Why can't I access my account online?" The website states that trust statements and tax forms are not available online and statements will be mailed to accountholder on a monthly basis. I have not received mailed statements since I opened the trust about a year ago. I held on for over 20 minutes and then was told the trust department was "a little busy" and I should call back another time. The Bank does not value my time at all. There have been other ongoing issues in the last few years. I will be moving my account to a more professional banking entity. Suggest people stay clear of Ally Bank.

I have been trying for 2 months to have a check reissued and every time I call, because they will not reach back out with updates, I receive a different story. I was originally told 7-10 days, then when I called back after 2 weeks, “we won’t be sending it”. Call back and there is paperwork that is needed, filled it out and returned as instructed. Speak to one rep and am told they have it but have not processed, the supervisor then completely contradicts the rep and says it hasn’t been received. I know the mail is slow, but 22 days is more than enough time to reach anywhere in the US! Only resolution is to send an internal email. Catch is, they will not contact me once it has been investigated, I just need to guess when a response has been received and call back in to go through the same 20 minutes of inconsistency each call entails. They refuse to give any contact details or connect me with anyone that could possibly help to resolve. Staff is completely unwilling to help in any meaningful way.

I was switched to Ally from Ollo. I was current and up to date with them. When the switch happened I couldn’t get logged in and it wouldn’t let me access my account (before I was late). It was set up with the switch. I did get behind. Ended up getting current in October with $283 payment. It was hell getting them to help me with my log in/online account. It finally worked. Went to use my card in Nov. Couldn’t. Called told I had a forbearance and I had to do three online payments to use my card. I asked Dec, they said yes. Oct, Nov, Dec. Paid on time in December, went to use my card after the 16th (due date). Couldn’t. Called yesterday the 22nd, told well our cycle ends on the 22nd, you’ll be good to use your card on the 23rd (today).

If you're looking for a financial institution that excels at turning your dreams of home ownership into a month-long nightmare, look no further than Ally Bank. My recent experience with this institution has left me seething with frustration and a fervent desire to warn others against the perils of dealing with such a lackluster organization.

Ally a good bank? I needed money wired to someone and set it up online 3 1/2 hours before the same day deadline. I called 4 times before the 3PM deadline to see why it hadn't been done and all they could say was that they had a lot of them to do. I asked why they didn't hire more help. It did not get done the same day even though it was an emergency. I am switching all my accounts to Discover Bank.

I was shocked to see Ally had an A rating with Better Business Bureau. I had a nightmare experience with them. I told them several times I will be a payment behind due to COVID and other personal factors, so if that was going to be a problem to just come get the car. They said "You have 100 days until the car is due for repossession." So on the 70th day the car broke down on I-90 - the most dangerous part of the highway. The vehicle was at my mechanic's and Ally called me 22 times to get a payment. They asked for $482.. I paid $650.47 and then a week later they went and picked up the car from my mechanics calling him 648 times in the course of two weeks. They never called me once after taking the $650 and they paid the mechanic an obscene amount of money to get the car back THAT WAS NOT EVEN IN REPOSSESSION. Then they had the audacity to try and tack on what they paid the mechanic.

Ally Bank was not able to help me with any of the basic issues that I was having. Evening after calling multiple times throughout the month. Do not do business with this bank. Giving this experience I will only work with banks that have physical branch locations.

Be careful with Ally Company, they are very rude. I opened a card with them in April 2023. At first I added a checking account from which I paid the balance on the card. 3 weeks ago I added another checking account that was also mine and I paid $1400 balance. 2 days later they blocked my card saying that they think it's suspicious that I added the 2nd account.

I never wanted an Ally card in the first place. I was with Ollo and they took over the company. Every time I’ve try to pay online there’s a problem. When I went online it stated that I was late for payment on the day that the payment was due, as I was trying to make said payment, and their system conveniently would not work. Thankfully, I got a rep and didn’t get a late charge for something that would not even been even been my fault. This is the worst credit card company and most unprofessional company I have ever had the displeasure of dealing with. This bank is a joke. When you try to sign in they say they will send you a text notification which they never actually send even if you have opted in so you can’t sign in. I can never check my balances or see what I owe. I just have to keep track of it. They make an art out of being the worst possible company ever!

Do not do business with Ally Financial. I opened an account with them and transferred my entire life savings over. My bank confirmed they accepted the money so I went and checked my ally account and I it was locked. I had spent days calling back and forth and each time was met with "We don't have your money." "Call your bank." The ally account shows the money was delivered November 21st but the account never added the funds. Every day I called and was told it was rejected, it's not here, etc despite the ally account showing the money was delivered on Nov 21st. November 30th I got an email saying my account was reopened. I called asking who and why and was told they don't know why it reopened. That my funds would be back in my USAA bank account by December 5th.

Trying to pay my car payment online and they keep canceling it. Called talk to someone to only get a foreigner and keep getting disconnected. Shady behavior, they don’t answer the phone professionally and introduce themselves as Ally Bank, they just say hello! Then it’s static and disconnect. Sent message in my app 3 days ago no answer. No live chat, can’t pay with debit unless you go through ACI and they charge a fee. My local small town water department even takes online debit payments. Worst bank ever!!

I recently purchased a new 2024 Chevy Silverado Z71 CrewCab and the financial institute is ALLY FINANCIAL, I sent in a payment on 11/28/2023 - 5 days prior to them supposedly saying it's late and they never received payment and trying to call customer service is a effing joke as you get a agent that is in another country and can not understand what they are saying. So to anyone seeking financial help through this company I would find a much suitable financial institute that is based in the USA and customer service. My experience with this company is a joke, I should have never signed with this company! On a note if you have a co-signer DO NOT put them as the BUYER and the person paying on vehicle as the co-signer but I guess when you have Big Financial Institutes like this one selling their customer service to the lowest bidding country to make him/her life a living hell.

I paid my vehicle off over a year ago and to date still do not have the title. I contacted Ally multiple times and received a letter from them saying they didn't know anything and to not contact them anymore.

Company took over for Ollo Credit Card and all credit card accounts transferred to this bank without customer consent. Extremely high interest rates and less than stellar customer service. There are lower costs credit cards.

Worst customer service. Never do business with this company. They reported us for late payment after we paid off the monthly payment with an extra $200. All this happened for a technical issue on our end…

After being a customer of Ally Bank for many years and dealing with the subpar performance, they allowed an individual from Dubai to take $1,700.00 from my checking account. After spending almost a week trying to get back my money they told me that I had established a relationship with the Dubai individual and refused to get my money back. I am currently looking to find a legal way to get my funds. Don’t let this happen to you. They are not to be trusted, I will be back hopefully with good news.

My ex-husband died and his car was repossessed after his untimely death. My daughter's backpack with her school issued computer and her Volleyball Uniform was in his car and I have spend over 8 hours on the phone, filling out paperwork, sending death certificates, paying fees to get court paperwork providing small estate affairs, and countless phone conversations with people who are not compassionate, to still not be able to get my daughter's school bag back. Why in the world would this company want to keep a child's school bag and make it impossible for a grieving family to get their personal possessions back? Why? Unbelievable company ethics, I will never do business with this company ever again!

Dealing with my car almost being repossessed was stressful enough. To add to that, it seems none of their phone reps know what they are talking about. Each one was telling me different information, with the exception that they needed 2k from me and my car was actively being looked for. Everything was ** crazy different. I would never use this bank again and hope people stay away from it. Over 5 hours on the phone with them in 2 days and one gentleman told me “online payment won’t stop a repossession” and I was confused by that and he said there was nothing to do and that “I ain’t listening” and hung up on me and the next person just clicked a button and fixed it. Why did he not fix it? Why is all of info different. I would be embarrassed to work for this company.

This company is the most Shady Credit Card Company around. They took over Ollo Cards and stopped reporting to the credit agencies. My credit rating took a 39 point drop because of an apparent credit line deduction which I did not have. You will not be able to access your account online or on your mobile app. Experian had to use OLLO credit card information to help me get the correct credit debt and line. Thank God for them. Ally seems to be working unethically. I do not recommend them. I can't wait to pay my balance and drop that credit line. They are HORRIBLE and UNTRUSTWORTHY.

This bank is perfect when it comes to depositing money, but prepare for a battle when you want to get your money back. First, they limited the ACH transfers by $150K while in all other banks where I have accounts it's $500K minimum. If you think that you can use wire transfers to get your money fast, think again. I put a wire transfer request on Thursday before 3PM EST, and according to their own ad that you can find on their official website, they should process it on the same day. Nothing has happened on that day and I called them on Saturday just to learn that the transfer was under review in another department and their customer support could do nothing about it.

2 months ago I opened a Ally Bank credit card. Everything was fine until I made payments 2 days in a row. The 3rd day I went to use the card and my account was locked. After 40 min on hold I was told they had no way to verify the account they had already drawn 5 payments from was actually mine! I had my bank send a letter of authorisation and verification to ally, now they tell me it takes 48 hours to actually receive a document through their messaging Center. It’s been 4 days and still no help. I strongly suggest anybody stay away from these people and their bank.

I did enjoy using Ally Bank, and I switched to Ally from USAA because of the many great features it advertised. However, I switched back to USAA because my Ally debit card was put "on hold" for no apparent reason, without warning, and I haven't been able to get the hold taken off. When this happened, I purchase groceries online for days, so I went in-store. But, I still couldn't use my card; so I called the 24/7 Ally support line from the checkout, was on hold for 40 minutes, and finally gave up on the call. I immediately tried the chat feature, but nobody got back to me even though it said they'd respond within 15 minutes. After an hour at the checkout I left feeling frustrated and embarrassed. It was frustrating not to have access to my money for several days. I began running low on groceries and gas.

I deposited a real check into my account that cleared on 10-10-23. On 10-12-23, the check was returned and left me overdrawn by $106.68. I contacted Ally’s customer service by email and I was told the check was returned due to Refer to Maker. On 10-13-23, I received an email saying I was overdrawn and to make a deposit to get my balance to 0. A few hours later on that same day, I received another email from Ally saying that suspicious activity was detected and were restricting access to my account. So I was not able to log into my account or deposit any money into my account. The email about the suspicious activity told me to call their fraud department. I did and Ally asked me some questions and said that they were doing an investigation and that the investigator would get back to me. I said I would be depositing money to get my balance up, but the lady said not to worry about that while the investigation was going on.

I tried to distribute an IRA I had with Ally Bank. "Customer" service non-existent. They kept sending me the wrong forms or falsely telling me that I returned blank forms. Still cannot get my IRA distributed.

I did a auto loan modification with a live agent and was told multiple times by multiple people about how I would receive the loan modification. Email, no Email, postal service, both, one or the other, DocuSign, etc. I was also told by 3 different agents about how long it would take to receive the modification. Anywhere from a couple of hours to 48hrs. The last agent I talked to was constantly contradicting her self and kept talking over me when I tried to explain the situation. They also would not give me the extension of the original agent I talked to or transfer me to her. In the end nothing was resolved. So I told them I would just make the scheduled agreed upon payments and wait for the modification in my email or postal service.

This bank is a joke, they will only a third-party check only if they can increase the price for a payoff by 5k. I have leasing vehicles for the last 20 years and this by far the worst financial company I have dealt with. Do not use this bank, they will screw you and tell you that’s their policy.

I am the executor of an estate account. Ally was notified of the decedent's passing, and then supplied with all require court documents to move the assets to release the account into the estate. Over 2 1/2 months from first notice, Ally can only say that they are "researching the account". All other banks I have dealt with long since resolved the estate accounts. Ally's phone representative was rude, refused to give details, did not resolve or provide any information, and ultimately hung up on me when I asked for him to note the account records to reflect my contact with him. I have been promised escalation and return of calls on several occasions, with no return calls, and no records of the first calls.

Their customer service is the worst. I have called 10+ times in two days to get absolutely nowhere. EVERY CALL WAS DROPPED OR DISCONNECTED. Only one rep even thought to ask to call me back. No one was able to help. ALL I GOT WAS REROUTED AND HUNG UP ON. Then next day, a rep leaves a voicemail with their number and extension and I get hung up on, AGAIN, in the middle of him asking me questions. NO CALL back. I call him back twice and he refuses to answer. The person that finally was able to help, had me on speaker phone, I could only understand half of what was said to me. ABSOLUTELY RIDICULOUS SET UP AND NEXT TO NOTHING FOR TRAINING FOR THEIR CUSTOMER SERVICE REPS.

Ever since they acquired Ollo Card Services, my credit card’s APR increased to 30.24%! It is by far the credit card with the highest interest rate. When I emailed their executive team, I received a scripted reply that my interest rate is influenced by the Prime Rate. Funny. None of the other credit cards have increased significantly like Ally Bank’s. Ollo Card Services kept my interest rate at 27.5-28%. Ally Bank recently increased my credit limit however, I will only use it for an emergency.

I have banked at many institutions in the past 30 years and this is easily the worst experience I have ever had (and I've had some poor experiences). Two days after I opened my account, they locked my account right after I got paid and told me there was "suspicious behavior". The only thing they would tell me is that I logged in too many times (not sure how many is too many on an online only account) and tried to transfer my money. I only opened the account because my new employer pays me using Zelle and my primary bank doesn't work with Zelle. After almost two weeks, they told me (I had to call them) they were closing my account but refused to tell me what I did or why they made that decision. Do NOT bank with Ally unless you're prepared to lose access to any funds there. As you can see with from reviews here, this is normal behavior for this bank and you don't have to do anything suspicious for them to shut down your account.

I tried to link my CashApp to this account but CashApp wouldn't verify my account with them so I sent Ally the bank statements and they still closed my account... The fraud investigator never reached out to me to get a understanding and when I was told initially about this the woman who did reach out to me was so rude and nasty with me!!! I just talked to a guy in the fraud department for a update but he was dry and rude as well... I'd advise you to make sure you select the survey cause when you opt out of it the CSR have the tendency of being rude!!! I'd never recommend this bank if you are looking for a easy and smooth banking experience and to build a trusting relationship with them!! The people in the fraud department need to all be retrained on customer interactions!!! If you're considering this bank, run!! You'd be better off going through a credit union!!!

If you get a car loan from Ally Bank, RUN & request a different lender if through a dealer. Dealers must make hefty commissions from Ally because they seem to be a popular auto loan holder. I don't even believe this company is a real bank. They can not be reached by phone at all. When you call the bank and they find out you're inquiring about your car loan they tell you they can't help you and you have to go to the auto website. By the way, the auto website is different from the main bank website.

Had a simple question and I was transferred multiple times, and every person was extremely rude. Their website is misleading and the customer service acts like I'm stupid for asking for something on the website.

Please, please do not use Ally banking. Like the other reviews say they are extremely incompetent. They obviously have not trained their customer service, who give you many different answers and just to get out of helping people they drop your call. They will pretend it cut off (4 calls different days and numbers) but they had been given our numbers to call back....They are very shady and I would not trust them with any of your personal information. There are many other online banks that give you proper service. They all use fake names and also have been know to pretend to be "a manager" to resolve any issues....Then you will get hung up on on purpose

ALLY is the worst. I returned a jeep, all payments made and made on time, 4,500 miles under. I viewed my credit report and found a balance that I was unaware of. When I leased my new vehicle, the dealer and myself was never notified of any balance or termination fee. I spoke to numerous employees, Abby, Angela, Paul, Rachael and Renee at Ally and all they kept saying was "I'm sorry". I asked when and how I was contacted asking for money and I was told, "We never contacted you." Yet, the balance is on my credit report. ILLEGAL!. I will never use Ally again. I urge everyone to stay away from them at all costs. Trying to fix a credit report is not an easy task. Thank you Ally for causing chaos and fraud!

This is the worst bank ever. They advised me to mail in my third party check and "at their discretion" they can deposit it. They cashed the third party checks, held my money and told me they wouldn't accept it, even though it was properly endorsed by my public adjuster and my home loan company. I argued with them on the fact that they already accepted it by cashing it and they didn't even acknowledge. They gave me two options, 1) Add my public adjuster to my account or 2) Mail new checks for me to have to go through the endorsement process all over again. Neither of these are acceptable, but they won't do anything else. I will be closing my account and never recommending this bank to anyone else.

They will lock you out of your bank account with zero warning, leaving you unable to access any of your money. Then when you call asking why, the customer service agents have horrible attitudes and are completely unhelpful. So you are locked out of all your funds with no solution offered, only being told you have to wait 2 weeks for their fraud department to investigate you. You cannot even get your case escalated to a manager. Obviously they don’t care what happens to you or your money. This could have put me in debt, gotten me evicted, etc, if I wasn’t careful enough to have backup funds in another bank.

Customer service neglect to follow thru on their part, as a result you will not get what was promised, like a Bonus, Took 1 year of phone calls with no results. Each time I was told they are still looking into it. I would not trust Ally Bank.

I opened an account with Ally to see if it would better support my financial goals and have been locked out of my account since day 1. Today marks day 7 of account being under review. I call in daily and nothing seems to be getting done to fix the account lock.

If you enjoy hand-holding and babysitting your credit card company to force them to do the most basic functions of their job, then this is your bank! Had some significant fraud on my account. They closed my account and wanted to charge me $29 to expedite my replacement card, which is ludicrous. I said no, and waited 2 weeks for the new card, also ludicrous. I've now called 5-6 times to deal with it, beginning the day it happened. Each time they said, "Yeah, it's being processed. Nothing else we can do but wait.", even after asking for a supervisor. It's now been over 2 weeks and still no credit.

I was scammed via Zelle transfer by someone who posed as Ally Bank; I received a text to approve a Zelle payment for $2000.00 - I declined. I called Ally Bank's customer service number 877-247-2559 and at the same exact time I was receiving an incoming call from the exact number and picked up the incoming call. Later I found out this was the scammer spoofing Ally Bank's number. They asked for my credentials and stated I needed to reverse the Zelle and gave me a name which I needed to approve the request - I was confused and again looked at the number against the number on the back of my debit card it matched.

Ally stopped sending statements by mail and I am unable to log into the online account. Customer service has been unable to help me despite repeated calls and attempts. I am unable to get basic information about my accounts and no one will help me. If I EVER get in contact with someone, I am immediately closing all my accounts. I

Ally took over a credit card company I'd had for years. I never miss payments. But they sent me no card, no statement, no bill, and then charged me a late fee and reported me late. After long time on phone they said they had a One Time waiver of the fee. Don't do me a favor when it's their poor roll-out performance. Customer service was very poor, interest rate outrageous. I'd steer clear of them.

I refinanced my car thru my credit union in May of 2020. August of 2023, I’m getting told I owe them 349$ for a missed payment (three years ago). When I called for information as to why, I get the run around, no answers just random questions like where’s my car? I asked for a detailed printout of the payments and a precise explanation as to why this payment wasn’t included in the payoff. I was told to call back in two to three days because their system was going thru a maintenance program and has been since last week. I asked the CSR if she knew just how sketchy that sounded. Needless to say I’m still fighting for an explanation. It’s hitting my credit as delinquent as of this month. It shows I’m 30 days behind. I workd hard to get my credit where it is now. They are horrible and are thieves. Even my credit union is baffled by all of this.

Yes, I have positive experiences with Ally. I joined gmac bank in late 1990's. I took advantage of high apy during the booming internet stuff and the bubbling economy at that time. Later it changed to ally and I'm still with it doing ONLY transferring funds, depositing checks, online saving, cd's, and self investment, which my save me lots of troubles.

One thing after the next with these people, horrible customer service, signed up for a promotion I didn't get either, customer service is a crap show and they should all be fired. This is probably the worse bank I have ever dealt with ever. I could go on and on over and over but all I got to say is horrible place.

We recently fell victim to a scam artist resulting in our withdrawals at multiple ATMs to pay toward said scam. This was traumatic, embarrassing and hurt us financially. We reported this to police and Ally, our bank. We followed all steps and procedures advised by Ally, who stated they would investigate. Two weeks later, we noticed our checking account was closed, with no advanced notice. We called Ally, and were told investigators had “terminated Ally’s relationship with us”. They closed all accounts without notice, on the last week of the month, immediately before mortgage, credit card, loan payments came due. They did not even give 30 days notice to mitigate the damage that would predictably occur to us.

Let me talk to a supervisor. I have gotten twelve different answers from nine different CSRs. One rep tells me there is a certain amount in my deceased father's accounts. Two or three months or so later I FINALLY get the correct answer to the question "What forms do I need to open an Inherited IRA?". The amount deposited was 25% less than I was originally told. To add insult to injury, I was told on 8/8/2023 that a check for an amount equal to the difference had been sent on 8/1/2023. Check never arrived. Called again on 8/21/2023. Providence tells me the back office is looking into it. Research will take 1-2 days. Processing the check will take 3-5 business days. I get two checks for a tenth, 10%, yes, you read right, A TENTH of what I was expecting. And my account balance goes down even more than the amount of the checks.

I have multiple times tried to work with them. Decided to refinance. My new bank was appalled of how they handled it. Did you know they will only paper mail a pay off letter so then it delays pay off and they keep adding up in interest. So now pay off higher. My bank called and I warned them about being transferred multiple times. It is shady business. And good luck. I sat on hold for 20 minutes. Then they told me they were not licensed to speak with me in my state. Then another 20 min. I refinanced and they made it soooo hard and were rude to me and my new bank. They are reporting them. They will not work with you.

Ally bank was great until one day my mobile deposit for my paycheck was held for 5 business days. After 30 minutes on the phone and repeatedly asking to speak to a supervisor, and being told “they will tell you the same thing I am telling you” to try and avoid getting the supervisor on the phone. They were unwilling to reach out to the other bank to allow the funds to clear and remove the hold. Very poor customer service and I will be discontinuing any business with Ally going forward.

I obtained a car loan from Ally Bank for a leased vehicle. After one year, I sold the car to a dealership, who paid Ally Bank an additional $6000 for the car, and I had paid the full year's interest on the lease. However, after the car was sold, Ally Bank sent me a letter stating that I owed them a disposition fee of $500. I contacted their customer service department, but the representative was rude and only repeated that I had to pay the fee. I explained that I did not break the lease, but rather the dealership purchased the car, yet he still insisted that I pay the fee. I have purchased many cars before, and have never been required to pay a disposition fee when the car was sold to a dealership. I request that others avoid obtaining a loan from Ally Bank, as they may also have to face similar difficulties.

ZERO stars. Liars, terrible customer service, thieves. Need I say more? Why hasn’t anyone taken these people to court? I would be ashamed to work for this company. The company harasses you with calls, hangs up on your calls no matter which number you try and even discontinues chatting conversations. This is truth.

I have been well satisfied with my Ally saving account, but now Ally Bank requires me to "specify my pronouns." The bank should care more about my money and not at all about my pronouns. I will take my saving elsewhere.

PLEASE, don't ignore the negative reviews all over the web, and I highly advise against using them based of the small percentage of folks who say they had a good experience, especially those telling you to ignore the negative reviews. This company is bad energy and it's not worth the risk. They stressed me beyond belief by essentially holding $1#,### dollars of mine (life savings) hostage shortly after opening a new account. Forced me to jump on a call and it took hours of my life away, and they asked me bizarre questions and made me feel like I was be interrogated by police officers. Was hard to reach someone who I felt somewhat comfortable talking with too, as I kept getting a call center in India (no disrespect to those hard working people obviously).

I have had two auto loans with Ally in the past. Both paid off way ahead of time, never a hassle, problems, mix-ups or anything. I have a high interest savings account with them also for 6 years or so. NEVER, EVER, had a problem taking money out (which is rare), or depositing money into the account. Good interest rate and no hassles. No complaints here.

Ally completely screwed up my funding of a CD. Now I am out $60K until they fix their mistake, which will be take "nothing we can do about it, but it will take days". Outrageous! I tried to fund a CD from my account with an external bank, which was already approved and in Ally's system. Due to their system errors, the transaction went through four times. Then their customer service representative did not know how to undo the transaction. Then a supervisor could not FIND the transaction. Then he found it but couldn't do anything about it.

Updated on 09/08/2023: Ally Bank has restricted over $3100 of my funds, and is holding over $3000 more in provisional credits, from funds stolen in identity theft, that I documented thoroughly. Ally advised me 10 days ago that it was being investigated by fraud prevention. I feel like they are treating me as if I did something wrong. I am in despair. When I reported the transactions as fraudulent, Ally instructed me to reach out to and work with the company that the identity thief sent money to.

Leased a Jeep to get the $7500 electric vehicle discount from government. Sent cashier's check for payoff. Two months later they say I’m in arrears. I have proof check was cashed. Hung up on 5 times. Check was cashed by JP Morgan Chase. They must partner w them. Don’t know or care. Trying to untangle mess they created.

A couple of years ago I took out a car loan with Ally Bank. As I like to pay stuff off sooner rather than later, I tried to periodically make an additional payment. Not possible - if you want to make another payment in any given month, you have to use the normal menus provided, which only allows a payment to be made without designating where that payment would go, i.e. to the principal. In addition, as I only have 24 months left on the vehicle, I figured I might pay it off. Why is the payoff balance more than if I simply make the remaining 24 payments!!! Is that even legal??? These people are nothing but shysters. If you are considering opening an account with these jackals - DON'T!!!

My husband and I have been with Ally Bank for several years and have a Checking and Savings Account with them. Ally Bank's online website has a disclosure that if Wire Transfers are submitted and reviewed by 3pm ET, then the transfer will be completed and confirmed by 6pm ET. We submitted a wire transfer at 1:30pm ET, and received a confirmation of email of this request. To be safe, we called Ally Bank at 2pm ET and a representative confirmed the funds would be transferred by the time disclosure commitment of 6pm listed on their website. We were informed by the entity we were transferring funds to that funds were not received yet by 5:30pm, thus we called Ally and they assured us these funds would be sent by 6pm.

As the years pass by customer service is going down the tubes even for long time customers - they are crude and not of much help. They take a long time to execute a task. They waste a lot of customers' time.

Usually a bank tries to contact with customer service companies that can at least interact with American Customers. Not Ally. I recently ran into an issue with my password. I called and got--who know where. I really could not understand her and she just kept repeating herself. A waste of my time and their money. Find a bank that handles things in the USA.

My boyfriend got his car reposed in December of last year. When he was able to get his car back he called Ally Financial multiple times to confirm if the car was still available before sending any payments. January 11, 2023 he was told at 12pm the car was available and to make the payment, but after he made the payment and called back around 4pm. They told him the car had already been sold and he would get a refund for his money. January 18th he called and was told a refund check was on the way and to give it 7-10 business days. As nothing came he called again on March 1st and was told the check would be voided and a new one would be sent but this time for only half of the amount as the other half was used to cover “fees”. When he asked about these fees they said they couldn’t answer and he would have to call a separate department.

Back in July of 2022 I got an extension on my lease for 6 months (to be returned in January). I have a copy of the extension and bank statements showing I was paying. Come October of 2022 I woke up to my vehicle missing from my driveway only to find out that Ally had stolen the truck back. I attempted to get ahold of them for 2 months about it and every time they said they had no record of repossession even though the city police did.

This is the WORST “bank” I have ever done business with. I would give no stars if it was an option. I got up today to an email that my account had been restricted due to “suspicious activity” and to call them to verify my identity. After being on the phone for 47 minutes and answering the most absurd identity verification questions like what kind of phone I have and who my internet provider is, they were unable to unlock my account. I spoke with the fraud prevention department who also could not tell me what was so suspicious about my account seeing as though I had only made a few online purchases and loaded money onto my cash app account several times.

If you have money with Ally, I would highly recommend you withdraw it quickly. I don't want anyone to suffer the way I have with them. Last month I did a large transfer from Ally to Chase, I'd done this before so expected no issue. But this time, the transfer didn't make it to Chase. Initially, Ally kept telling me to contact Chase, but eventually a manager at Chase explained the process and it was clear, Ally was responsible. Called Ally back and they admitted they have to locate the money. After about a week, no response so I called Ally back. After passing their phone verification, I was told (on the phone) that my account would be locked until an investigation was complete.

My wife and I are financed through Ally for a car loan. I have paid my bills for over 5 years with super high interest rates and never complained. DEC of 2022 I fell behind on my auto loans. I was behind a payment and a half. I have always made my payments. My payments for this vehicle are 489 a month. I lost my job in Dec due to covid and me not being able to be cleared in time. In Jan of 2023 I got a job and started calling my creditors to get everything corrected. I have another auto loan through capital one. I called capital one and explained my situation, we made an agreement and my payments were back on track. I made 2 payments to Ally in January which should have got me caught up besides 150 dollars. I then every month since the double payment in Jan I have paid 500 or more trying to catch up. For the past 5 months they have considered me a late payment on my credit score, severely harming my, and my wife's credit.

I called Ally Bank regarding my credit card statement. The first time I called I waited 22 minutes then all of a sudden the music stopped playing and I heard nothing so I said...Hello about 5 different times and no one answered...said hello again about 5 more times then the person hung up...I called back. Now I'm up to 26 minutes now and still waiting for a customer service rep to help me...and you pay these people how much an hour to hang up on people or when they feel like it to answer the phone then to hang up on people...I'll never do business with this company again and I am cancelling out my credit card...never and I mean never again!!!

Ordered wire yesterday for a home purchase/closing today, never came, closing fell through. They claimed that are short staffed today. Can't imagine having my money in there. Day and a half to do an electronic transfer and they couldn't get it done.

These people had me for over two months trying to fix an error on my wife vehicle title. I was trying to sell the vehicle when I found my wife name was typed incorrectly. They said that I have to have all the information they asked in order to fix this. They ask for the DMV address and they sent the documents there when they supposed to send those documents to the Tax Collector office. After more than 2 months when I called them back they told me that is my fault because I gave them the wrong address. Is not their job to know where to send vehicles titles in order to fix names errors? Now they said that I have to wait for time needed to correct this and in the meantime I can’t sell the vehicle and I have to continuing making payments if not they will repossessed the vehicle. I feel like they are ripping my money.

As a senior I like the on-line banking Ally provides, never an issue in 13 years with savings accts. and great rate CD's. Ally offers 24 hr messaging as well as operator assistance. Paper mailed statements or online only. Once again I've never had the slightest issue. Enjoyed the generally best rates in CD's for 13 years of banking with Ally.

A withdrawal I made was flagged as fraudulent and I received an email saying to contact Ally Bank. After about 30 minutes of very long awkward pauses I asked them why they needed some of the information they were asking for and why there were so many long pauses as it seemed suspicious. They immediately began acting more rude and hung up on me. I called back and I explained what happened with the first call and explained to them that I in fact made the withdrawal. They said "no problem" and that it should be resolved within a couple days.

They unlawfully repossessed my vehicle when I was making monthly payments in the amount of my normal payment plus additional money each month to make up for missed payments last year. They did not give provide the Cobb Notification letter they are required to send me since they were accepting my late payments. They have had class action lawsuits against them for this exact issue and also within the state of Minnesota where they paid $780 in settlement due to them not following proper protocol per state laws. I got behind in payments when I was laid off last year, notified them of my layoff, they wouldn’t do any payment arrangement or payment assistance since my loan was so new so when I regained employment I have been paying monthly payment plus additional amount each month to get caught up.

It was all good, until one day I requested Ally to temporarily increment my debit card cash advance limit to $5000. At the time I had >$400K between Ally checkings, savings and CDs so it should have be no issue if I wanted to withdraw $5K, right? Ally kept pushing me back and forth for >10days and >15 phone calls, during which I heard many different narratives (aka lies) from the operators about why it was taking so long to increase the cash advance limit. Eventually I gave up and decided to move all my finances to a more reliable institution.

I had an auto loan with Ally. I called and asked for a payoff and was given the amount. I was told that if I sent a cashiers check, it would be processed in 4 days. I obtained a cashiers check from my bank for $15, 000. I sent the check overnight to the address the Customer Service Rep gave me. I checked the tracking and it was delivered the next day. I called Ally to make sure they got the check and was advised that no one works at that address and a courier picks the checks up and brings them to a different address. That was the first problem. Two days later the courier picked up the check. On the fourth day I called to see if the check cleared and was advised that it wasn’t 4 days since they received the check. It was four days since I sent the check, but it was only two since they picked it up. I was told that it would be 7-10 days to get my title after they processed my check. I thought that was unacceptable.

Very bad experience leasing a truck through this leasing company. My truck had an accident and they charged all kind of overages and did not return any overage paid by the insurance company. They did not reimburse and extra payments made by the insurance company.

If I could choose a negative rating I would! I invested in CD accounts with Ally because they are a large bank with really good rates. On March 15 I closed a 6 figure CD and asked for the funds to be dispersed in two other CDs and gave the amounts for each. Ally created two CD accounts but never funded them. After many phone calls, case numbers and the run around they funded only one account with all of the money. Clearly not what I asked for. I made more phone calls, spoke to several supervisors who assured me they would rectify it, more case numbers and more supervisors but no resolution.

Is my first time open joint account And Ally Bank make me run and don’t go back. My bf have auto loan at ally and it work well, then we try to open account. But today I know Ally wasn’t a good bank. Their requirements super bad, if you are not US Citizen you can’t be qualify to open an account on them. It need to be both US Citizens. If not, they will denied you application. This is not fair to everybody that are not US citizen. If I know it earliest I won’t choose Ally anymore, wasting my time. Call and ask for 2 days, end up with nothing done. Just get back to Chase, if ALLY never have good offer I won’t choose them. Ignore this bank, their system always run down. They are also discriminate bank.

Opened money market with Ally and it was a nightmare since day 1, they (ally) have all types of software issues, was never able to access the account and when I finally could access it froze, not able to navigate, when contacting customer service for assistance, they weren't at all helpful in fact they made the situation more stressful, ended up closing the acct due to extremely poor service And spending too much time trying to resolve issues, not worth it.

I contacted Ally in December to have a payment moved to the end of my payments. The first employee I spoke to said the only form of response of communication was by mail or by fax. The person said nothing about returning any paperwork. I then received a payment statement that I owed 2 payments. I then called again in January and had the issue fixed, so I thought. I paid the amount they required and they gave me another deferred payment plan. I sent the mail required back to them.

Consumers beware. We had two auto loans with Ally. I paid a 53K and 14K payoff amounts in 2021!! I have communicated for a year and provided Ally with documentation per their instruction for refunds they now threaten to send to the State Treasury. I have been lied to and misled. BEWARE!

Ally Bank is by far the worst financial institution I have ever dealt with. My father passed away, and we have tried to communicate who would be purchasing the vehicle. First they lost my payment that I made through their own third party billing company. Second, we over paid the payoff, because we could not get a correct amount (which they have yet to refund). Last, we haven’t been able to get our title. It has been and still is an ongoing issue to get my title. The customer service is extremely poor. Do not use this company unless you want to be over charged and don’t want your title to a vehicle YOU paid for!!!!

I asked for an extension on 2 vehicles, they said yes but only put 1 through the system. When I found out, I had a late payment on my credit, and they admitted their wrongdoing and did absolutely nothing about it. Their customer service reps have no knowledge of anything and it's always a joke to call or email. HORRIBLE place to do business with.

This is the WORSE bank in the world. I have money I've been waiting to get from the bank that I requested from my account and it's going on 6 months now and I'm still having problems getting my own money. Customer service is TERRIBLE. I do not recommend this Bank. I'm now having a attorney to file a suit against this Bank.

I received an Ally Bank Fraud Alert text for authorization of a suspicious txn on 2/28/23 using my debit card. I responded “NO” and immediately called Ally Bank. There were 14 fraudulent charges to the same company in Greece on 2/23 and an additional 15 fraudulent charges to another company in Greece on 2/28. The Fraud Alert was received on the 30th transaction. I have NEVER used the debit card on this account. The debit card has NEVER been out of my possession. The hacker had to have the 16-digit card number, exp date, and CVV/PIN code to use this card. The hacker managed to get 29 charges totaling over $4,300 APPROVED by Ally Bank before I was ever notified of suspicious activity.

I do not feel like this bank was ever my Ally. They would promise to do things and then not do them, or they’d promise not to do something and then do exactly that. And they’d backtrack on these assurances/promises without notifying me. I’d be waiting and after nothing happening by the time they said it would happen, have to waste time calling in to find out they changed their mind. They couldn’t even treat me with the basic level of respect and professionalism. For almost two years, I tried to get them to change my name in their systems to my correct name, which they kept messing up repeatedly. Numerous times, I provided them with identification documents to prove what my correct name is and dozens of times I was promise they had fixed my name in their systems, but almost two years later, they still don’t have the correct name.

I entered the Ally Bank promo following all of the requirements to the tee. Ally Bank failed to pay out the promo in the allotted time. After repeated calls I was not able to get any resolution. I would not recommend Ally Bank to anyone. Fraudulent banking methods.

There are rules to what can be written in these reviews so I won’t be able to tell all the details. Simply put. There is a very good reason a class action lawsuit against Ally was won by the people. Ally was sued for millions and somehow still on their feet. They were also forced to stop reporting negative accounts to the credit bureaus against thousands of former customers. Do your research. Read all about it.

I had a very frustrating experience when opening a CD account with Ally Bank. Initially, once I submitted my application, I received an automatic message stating that the transfer from my other bank account could not be made and that I needed to contact the customer service line. Upon calling, my new account was inexplicably blocked, and the representative I spoke with told me that I could not make any changes to the account at that time. She ensured me I won't be charged any fees later for any changes since I just opened an account. She also reassured me that the block would be lifted in a few days. However, the transfer proceeded anyway and now I have to pay a $2000 fee for making changes to my CD.

I was approved for Coverdraft in my account, which was verified with the agent on the phone, but Ally has their sole discretion to say yes or no to any type of purchase. I was at the hospital trying to do a critical diagnostic exam and they couldn't approve the charge using Coverdraft. After being told this by the agent after half an hour because she didn't know why this occurred. I urge everyone to disable Coverdraft because it does not work and/or you cannot rely on it when you need it most. Very deceptive company practices.

I’d like to first say that I used Ally for my car loan and had a great experience and for that I decided to try their credit card. I had a question about my credit card due date because the online account was showing the wrong date. I decided to call in and got an irritated rep. She was very snarky and was rude every time I asked a question. Maybe she was having a bad day but me being the customer I’m expecting nothing but the best customer service. 0 stars for her and I hope I have a better experience moving forward!!!

I've had my auto loan with this bank for over two years and never missed a payment. I call to get help with my account and all I get is a runaround. Changing to another lender. This is the worst bank I've ever dealt with. Horrible customer service...

In August of 2022, I had 2 checks stolen from a local USPS mailbox. Someone washed the checks and cashed them with Bank of America. While the checks were obviously washed, Ally allowed the funds to be withdrawn from my account totaling $6,759. It's 2/17/2023, and Ally continues to refuse to refund me for the stolen funds. Consumer beware, Ally doesn't offer provisional payments in these situations. Unless I hire a lawyer, they are never going to refund me my money. Please, do your business with another bank. Ally doesn't care about keeping me as a customer, they won't care about you either.

I would give them 0 stars. Complete incompetent customer. I called on 4 occasions to get my lien release and 4 different incompetent people gave me 4 different answers. This is by far the worst bank to have anything with. I will NEVER recommend this company to friends or enemies. To give incorrect information on 4 different occasions show the lack of training and careless of this company. Shop elsewhere.

Readers digest version; Adult daughter bought car 11/21, Dad signed loan with Ally. Daughter does not make 1st or partial payment, Dad steps in, wires Ally directly to her Accnt#, payment accepted. 5 other payments of 1000 or 2000 made same way through Nov. In dec, I sent 2500 to pay off the 2300 bal. NO comms from Ally, I'm expecting a lien release and a check for the overpayment. Their phone reps are of no help as their reps are functionally very limited and there is no recourse. 5 weeks later in Jan, Ally returns my 2500, no explanation again. HAS ANYONE EVER HEARD of a bank returning money they have in hand? LOL. I write a letter to them along with a certified check and copy my lawyer-son...10 days later account shows paid in full but where's my lien release?

Ally Financial secretly drained my entire account of 540 dollars using monthly 20 dollar fees on an account that I had back when I was with TradeKing. This was an account I had using the money I earned working in my teenage years and I had kept money aside in case I wanted to invest. Ally Financial decides to drain my account without telling me, and I only discovered it when I finally received an email from Ally Financial that my account has been emptied on Jan 17. This is highly unethical and predatory, and I want my money back.

Have been trying to break a CD and get money returned. Here's the experience to date: They will happily let you open a CD via an ACH transfer for more than $150K but have an internal limit of $150K to return the funds via an ACH transfer. They claimed this limit that this was holding up returning the funds. Next, they claimed they had approved the higher amount and it would be sent on 1/26 or 1/27 but have not. Next, they again claimed it was approved to be sent and next it was not approved to be sent. Next they claimed it was in a queue to be sent and it was approved but would not state when it would be sent. They claimed that sending the funds via ACH depended on when the queue it was in would be processed. Good luck. Do not put any money into Ally, especially if you need it for a pending transaction such as buying a house.

Banked with them for about 10 years. For the last two, can’t get through in a timely manner, calls dropped, on line questions not answered and last week (after 10 years), they would not verify my account when I called in and then said they were ending the call. I’d bank local and use a different bank for higher online interest rates. I’m moving my accounts.

If it was possible for me to give Allied Financial a half star, I would! I made the big mistake of signing for a car for my daughter and financing it through Ally Auto. Because my daughter has been going through financial hardships I've been making her car payment for almost three years, and I've NEVER been late. For the month of December I explained to my daughter that it was her responsibility to make her car payments not me, but since I'm the primary name on the contract, failure to make her payments on time can be harmful to my credit score. The payment is $394.00 a month, due every 5th of the month. My daughter only paid $300.00 and I told her I'd pay the balance. Due to my busy work schedule I paid the balance on 8 January, but by then Ally Auto had hit my credit score for 59 points for being 30 days late!

After being a long time customer for Ally Bank I have to close my accounts. I got just frustrated dealing with customer service about my issue. It's a long story to try to explain that. Basically, with each call they were giving me misleading information and complicating the issue even more.

I bought my car through GM Financial and paid it off within 1yr. $10,000 down, and the rest shortly after. I've called 7X to get a fax and letter mailed about this matter and still haven't received ANYTHING. This is a TERRIBLE COMPANY!!!

I fell behind on payments so called Ally to set up a payment agreement to catch up on payment. After I caught up on payments I called several times over the last few months to have Ally discontinue the extra added on to my payment and was told by several customer service agents that this would no longer be taken from my account. Every time I was told that they had taken care of it and I would be only responsible for my normal payment amount yet they continue to take the larger amount out of my account thus stealing money from me not owed. This has caused me financial hardship as I am on a tight budget every month to pay my bills causing me to not have money for my other bills. I don't suggest dealing with Ally Bank as in my personal experience they are crooks.

AVOID at all cost!. Ally is a failing bank. Take a look at their share price. 50% of time no online access. Bill pay is suspicious. We lasted 6 months with. Banking Regulators need to act now to protect consumers from Ally Bank.

They have put a hold on every one of my paycheck and checks. I was supposed to get an email with reasoning, email was blank. I have tried speaking to reps and no one understands what is going on. Every employee gives me different answers. I have never dealt with this at any other bank.

Ally has stolen money from our account this week with no explanation or notice. They refuse to even discuss let alone return the money. I only found out by accident when logging into the account. There have been many other examples in the past of horrible customer service as well. We are done with this criminal organization and will be finding another bank. Avoid them at all costs.

On today, 12/13/2023 I was trying to Zelle money from my Ally bank to my Citibank account so that would be able to pay a bill. The Zelle did not go through and a message was received to call the bank. I called and found out that my Zelle was restricted and I was transferred to loss prevention. They asked me questions regarding my cell provided which I didn't find relevant to me accessing Zelle. After multiple conversations with different incompetent individuals, I finally got a person who I thought would be of help. Wrong, this person not only didn't help me with the Zelle restriction but by the time I was finished with the call she (Tracy) had restricted my entire account.

Ally auto loan customer service is non existent. Easy to get loan from, but they continued to take auto payments from my checking acct. The customer service girl spoke broken English at best. And reminded me that I took 7 minutes to explain problem. And told me repeatedly I was being recorded. After 30 minutes she agreed that I was due a refund. She also had me on mute for 3 whole minutes while yelling, ''Are you there, can you hear me?'' I guess most people would've hung up but I waited. She came back on and said she had technical difficulties. For this reason alone I won't deal with this company again.

If I would give them no star I would, they are very unprofessional and can barely understand them. They are constantly asking for you to repeat what you're saying because they don’t understand English. I called for them to help me out because I'm in a situation right now so they won’t report late payments on my credit and they refused to help me out. Got me so mad that they are willing to put you in jeopardy. I’ve been so consistent with them for the last two years not missed one payment and they are acting like I’m this horrible person that don’t want to pay up. So you know what take this Ally Bank. I hope this helps people. Don’t go with them. They are horrible at helping you out in a rough situation.

THIS IS ABOUT ally.com INVEST. Horrible and beyond horrible AND they should all be in prison. I HOST a tv show on SCAMS and no scams. AND THEY ARE In my face JUST daring me to get them arrested. THEIR on the phone INVEST reps TELL ME that their INITIAL on the phone INVEST REPS lie about how OFTEN then manually manage the INVEST side. THEY MANAGE it VERY unoften. THUS helping your MONEY collapse into the 11.2 % abysmal contraction that hit the MARKET in the United States.

The fact that I have no access to my money when I canceled a card for fraud and 7 days later still no new card, should tell everyone how much they care if we have access to our money for food, gas, etc.. Get a local credit union!

Double charged causing my checking account to overdraft. I don't get paid for another 10 days. Contacted them this morning before the payment posted. They said they'd be happy to help! Within 17 short business days I can receive a paper check. Why couldn't they stop or refund the payment? No reason given. Why can't they refund electronically? No answer given. How the ** am I supposed to eat? No ** given. Best part, I only found out I was being double charged today via email. The due date/posted date was YESTERDAY. All in all this is only my second month with them, and I couldn't recommend them less. Santander does a better job hahaha, that's sad. Avoid like the plague y'all. Services aren't that great to begin with and their customer service is about as helpful as a genital wart.

I am a long time customer of Ally Bank and as of two weeks I closed out all my accounts in Ally Bank. Their customer service is non existent. You can't get a live person and when you finally get someone to call you back they disconnect you. Tried using the chat or email service and even though they say someone will get back to you in 24 hours you are lucky if someone gets back to you in 5 days. When you do finally get to talk to someone the information they give you is incorrect. I am now waiting over 3 weeks for a final distribution from the last IRA I had there. The account shows closed over 2 weeks ago and still no check.

OMG! This company doesn't employ English-speaking staff. I've called twice trying to figure out how to set them up as a payee to make auto payments and they don't understand my questions and I'm having such a hard time understanding them. I will never go through this Ally Financial!

Ally financial bank have took payments money of $ 1,114.36, from my mercury credit card on November 17th 2022 process to Ally financial processing center PO Box 78062, I called them and they claimed that no payments was not made, I gave them the reference number and they still say no payment was made, mercury credit card number 1-866-686-2158 will verify payment made on the November 17th 2022 to Ally financial payment processing center PO Bo 78234 Phoenix AZ 85062.

Initially heard of this company when we got approved for a car loan through them around 2 years ago. Since then, they've sent us numerous promotional emails offering bonuses for opening bank accounts. To receive the promotional offer, we had to set up the account to receive a qualifying direct deposit within 60 days. The same week we opened the account, my fiance set up the direct deposit. When the next pay came via check instead of direct deposit to the account, my fiance went back to ensure all the information for the direct deposit was correct and there were no errors. After verifying that everything was correct, he spent the next few weeks trying to troubleshoot with his employer as the direct deposit continued to have issues.

Ally may be good for personal banking, but terrible for auto loans. I got their app and made my payment. It rejected my payment. I called and had to jump through hoops to speak with a ally customer service representative. I tried to pay earlier than due date to not face any charges or issues. They told me it was an issue on my bank's end. I called my bank, had a nice long informative conversations. They said it was definitely on Ally and explained why. I called Ally back and told them what the bank said. Well just so convenient they denied it, blamed my bank and said I could pay on their telephone line which charges a fee. They did waive late charges after I became very animate I was not paying the late fees and emailed them all 4 rejected attempts to pay. I asked the representative 3 times to set my account up for automatic payment to come out on the 15th day of every month. Well that didn’t happen.

Ally Auto has terrible customer service. Terrible representation made an error on our account back in 2019 and I've been trying to rectify the problem since. This has caused a multitude of issues! Every time any discussion is had on this, they don't listen to anything or to to fix it, they just send a packet of paperwork (the same packet). It has affected my status on my account along with the credit bureaus even though a payment has been made IN FULL monthly. I have left voice-mails, taken advantage of their online portal, and even emailed. Have been waiting over a month for any sort of update on the research that was being done. Fix your mistake and fix my account!! IF YOU CAN AVOID HAVING THIS COMPANY FOR YOUR AUTO LOAN DO IT! IT'S NOT WORTH THE HORRIBLE CUSTOMER SERVICE YOU'LL HAVE TO DEAL WITH.

Every... Single... Time... Every single time!!.. I've contacted their customer service I am on hold for AT LEAST 20 minutes. And I've called over half a dozen times on various days of the week at different times of the day. They freeze my card ALL THE TIME!! Even after I respond to the text confirming the transactions!! Then there is NO WAY to have it turned back on but to call and sit on hold for over 30 minutes!! ALLY BANK....sucks!!!!

This bank is an absolute joke. They twist words in their documents to better serve themselves. I paid my entire load off in full and they attacked me with a disposition fee that is designated for repurposing and selling the vehicle which they don't even do. The dealership does. Now I am being threatened to be turned over to collections all because I didn't want to take my next loan through them because their rates are terrible. Customer loyalty is not a concern to them. And when I finally get them on the phone they are rude and non responsive. Buyers beware.

We are trying to close a account and get money out of Ally. LONG wait times and then a disconnect and another LONG wait time. Multiple calls, Letters and emails and nothing but LONG wait times and more disconnects. We still have not resolved this issue have to go to the FDIC and other governmental agencies to get our money out. Once out... never back.

I called Ally Bank on November 4, 2022, at 7:40 P.M. Mountain Time and received a recording that said my estimated wait time was 32 minutes, REALLY! Why would anyone want to wait 32 minutes on hold to speak with a representative?! I called the customer service number at 3:30 A.M. and received a similar recording! Ally, you are a bank in decline! You lag behind the competition on interest rates you pay and your customer service SUCKS! I moved most of my money to a bank that pays 0.55% more on an online savings account. I do not recommend this bank unless you want low-interest rates and terrible customer service! Someone that runs a hot dog stand a Wrigley Field could do a better job running that bank, HONESTLY!

Ally Auto does not care about customers affected by Hurricane Ian!! I never comment on a company like this, but I’m absolutely outraged with this company…I was affected by Hurricane Ian and contacted them to let them know I needed to have a one-month extension…Just ONE month!! I was told that everything would be fine and there was no problem. (My account is always in good standing.)

10/28/2022 Online access has been unavailable at least 2 to 3 x per week in recent months. I find that worrisome and suspicious. Call wait times are usually 45-75 minutes. This bank is on its way down like CITI bank. We are getting our accounts out of Ally in the coming week.

This is a terrible bank with terrible customer service and representatives that tell you the account portal to manage your money is wrong and not accurate. Why would an online bank have such issues? They are not a good bank. I'm finding another and hope you will not waste your time with them.

The third time I’ve contacted them this week: I’ve paid the October payment already. Your website never accepts any of my debit cards so I have to call to make a payment. I called yesterday to fix this issue because I’m getting late payment reminders twice a day and I’ve already paid. This has become a nuisance for me when I’ve made my payment. The late charges are supposed to be dropped (or so I’m told, you record your calls so feel free to listen to that being confirmed by your employee) because your website doesn’t take the same card that suddenly works over a phone call payment.

Ally Bank ruined my real estate closing for my first home. They were unable to process a simple wire transfer. Hold times were hours long. No one could give me any information. Terrible customer service and not a bank you can trust. They are unable to handle any sort of financial transactions. And you also can't get certified checks easily because there are no branches. Trust me - bank elsewhere.

I have been with Ally Bank for 1 1/2 years. I switched from the BIG THREE because of the interest rates Ally offers and the fact I don't usually have to go to a branch for my banking. I have noticed several things that just aren't worth the interest. Their App has constant login issues and their hold times can be up to two hours. I needed a Cashier's Check and was told I just needed to call in and they could overnight whatever I need because they were online only. When I was ready to do this I was on hold 1:45 before a CSR answered the phone. It took another 45 minutes to process the Cashier's Check which I informed them I needed to be sent overnight.

I have an investment account with Ally (which I will be closing), and rec'd several emails about a promo rate for opening an online savings account. I used the email link to go through the process of opening an account, but upon submission of all the details (which pulled from my current account), I rec'd a message saying the account could not be opened at this time. I decided to reapply again the next day. This time I was told my account was successfully opened. Then I was given the option to fund the account, which I selected yes. I completed the transfer info, but suddenly the page went directly to my investment account. I called their phone number and was told the hold time was an HOUR!!! There is no information about an account being opened. I don't know what will happen to the transfer I initiated. This is a scam. Does anyone even work there? I will be transferring my investment account ASAP.

This bank froze my account the day I got paid. I called to see what the issue is and I was on hold for three hour and still nothing resolved. I had to call back and verify and the issue still wasn't resolved. All I want is MY MONEY and this bank is giving me the run around! DO NOT BANK WITH THIS BANK! You will eventually regret it.

I have been a customer for more than 6 years, but will be moving all my assets to another bank. Their customer service regularly takes 40 minutes to an hour to pick up the phone. At least once a month I am locked out of my account and then forced to call, which eats no less than an hour out of my day. Stay away at all costs. There are too many other banks to choose from who actually at least pretend to care about their customers.

I recently moved to Japan for a year. I spoke with a representative and informed them that I would be on an extended stay in Japan. They assured me everything was in the system. I also told her that my phone number would be ported to google voice while I am gone. She told me I could have most security issues handled through my email and I also gave her my Japanese number just in case. My card was blocked and would not work. I messaged for help on the app and they sent me to the fraud department. I called them, which costs money since I am overseas, and they took 30 minutes to answer. Then the fraud department told me there was no fraud case on my account and there was a mistake.

Ally Bank is terrible. They do not know what they are doing. Missed deadlines on distributions on IRA's twice and they are horrible. Do not bank with them ever. Worst bank ever!!! They hung up on me because they knew they they were wrong!!!

This company says they are an Internet Bank BUT they won't do much electronically. Five years after paying off my loan the lien is still on my car at the BMV, naming Ally as the lien holder. FIVE YEARS! BUT when I called Ally to get a lean release letter they won't email it! They will FAX it but not to me to the BMV! Who even uses faxes these days? Even the BMV's faxes are delivered electronically to their computer! SO why not just email it! I messed with Ally trying to get them to fax it for 10 days with no luck so I just called to have them mail it. I was told 7 to 10 business days! WHY! Are we in the 21st Century? Are they?

Ally Bank does not stand by their fraud guarantee. I was recently the victim of fraud where someone used my debit card and pin to pay for items in France. I have never been to France and never use my debit card for purchases. I have no idea how someone could use my card and pin when I was in physical possession of my card in the United States. Nevertheless, Ally bank took the position that because the criminal used my pin, Ally was not liable for the transaction. Ally bank is a complete scam and I urge anyone to take their money out before you have the same experience. Their fraud department won't even allow me to talk to them. They will not show me any evidence, video or proof of the transaction. I am so disappointed in this bank.

I have used Ally Bank for 15 years and had no issues. I had heard some of the negative reviews but I thought that was just a fluke with other people. Just this last week I realized how wrong I was and should have moved my money out. I tried to send a wire and Ally asked me to call in multiple times "for security reasons". Not only was this annoying just to send a simple wire, but because of the inconsistency of their policies, I was locked out of my account. I called back multiple times and one agent, let's call her S, starting yelling at me, cutting me off mid sentence and just hung up on me. (The other agents were friendly and professional). Now my account is not only locked but also frozen.

Used them for years.. Guess they grew too big. 45 minutes to hold for a customer service representative. NO Callbacks. No answers to Emails. It's a shame used to be great. Removed all my funds.. Still no answer from them! Bye.

Updated on 09/24/2022: This is an update from an earlier post about Ally Bank shutting my checking and savings account without warning or explanation. I had reported them to BBB and they actually responded to my review. They sent me attachments of letters they sent me. Ones I never got. The only one I received was the one saying account closed, check section 35 for reason. Reason was no reason. They can close your account for any reason at any time. The letter they probably made up said there was possibly fraud and to protect myself and them. Thank you Ally for looking out for me! Oh and thanks for leaving me scrambling to open a new account and deal with direct deposits and auto debits.

I'm a new member and each time I've had to contact customer service I've had to wait on hold 20-30 minutes!! Every time!! Doesn't matter time of day or day of the week. They froze my account, I was not able to use my card at all and had to wait on hold 30 minutes just to get on the phone with a representative who said they wouldn't be able to help me and that they would transfer me to a department that could. She transfers me and guess what? It's to the automated debit card activation line! So what do I have to do? I have to call back in and wait another 30 minutes to talk to another representative only to be told that she has to open a case with loss prevention who will try and get things sorted out within 24 to 48 hours. In the meantime my account is frozen. I have zero access to my own money. This is absolutely unacceptable! DO NOT open an account with Ally Bank!!

Several years ago I moved a large part of my cash retirement savings to Ally to get better interest rates. The interest is better than my credit union and old bank, but beware. This is my third time to need to access my account to move money and a am unable to access my account. After >30 min on-hold and speaking with customer service, they were unable to get me into my account, despite giving all security info and doing "troubleshooting". I was then told it would be at least another 15 minutes to get in touch with technical support. My only option at this point was to move all my funds out to my other bank. The customer service person did this very efficiently. I will get my funds in "3-5 business days." If you want a fraction of a percent more return on your savings it might be worth it, but not for me. I Thank God this isn't an emergency.

Been with them for years. I was trying to open up a second savings account. I had significant funds in the first one. They quite literally made it IMPOSSIBLE. I tried calling, chatting, and emailing. When, after almost an hour on hold, I was instructed to send some documents to them via a specific email address. I did, and two days later I got a letter saying that my husband was NOT APPROVED for the joint account we wanted to open. I will not tolerate this lack of attention to detail. I closed out my first account as well. There are entities paying MORE, who provide the appropriate levels of customer service.

I have been an Ally customer since 2018, when I opened a basic savings account. Since then, I had opened a checking account, a money market account, a Roth IRA savings account, a traditional IRA savings account, and a custodial account for my disabled daughter. I also helped my husband open a Roth IRA savings account and a traditional IRA savings account with them. Since then, my husband has retired and now he has a terminal illness. All we were trying to do is to do a direct rollover from his 401(K) from his last employer into his traditional IRA at Ally.

Have had Ally for about 4 years and use it as my main account for direct deposit and paying bills. Everything was great; the ease of use, ATM fee reimbursement, Zelle access, higher interest rates, etc. But, this year I have had fraudulent activity on my debit card, two of which were in the last 3 weeks. A quick google or twitter search show I’m not alone; there are thousands of Ally customers currently experiencing the same problem. It’s so bad getting through to Ally on the phone (which is required to report) is nearly impossible; took me two days of calling multiple times to finally get help for the incident a few weeks ago. Quickly received a new debit card & hoped that would be the end of it but, it’s not-another fraudulent charge was attempted yesterday on the brand new card.

I purchased a vehicle through Ally and paid it off with no issues a few years ago, but this time around, the call and talk with a representative is HORRIBLE. Every time you get an individual that don't speak English and you have to keep repeating the same issue over and over again. That's not my issue, I have been paying my vehicle payment the same way for a year now, never had an issue, and this month, sent 4 money orders totaling my payment. I called on Friday because it showed only $300 of the payment, after speaking with a rep, on Monday, another $308 was accounted for, it still saying I owed an additional $297. This has driven me to go to Navy Federal and get the payoff for this vehicle, so I mailed it in and now all of a sudden, not received it yet.

I sold my truck and the credit union paid the loan off but Ally still took out the payment from my checking account, so I called and requested the paperwork showing when it was paid off. I received the paperwork in the mail on Saturday so I called Monday to find out when my money would be put back into my account and the lady told me that they just received the payoff, so I asked her why I received the letter and she told me that it was just paid off today and the letter was not true even though it was signed. Then she said it would be 10 more days to put it back into my account and then to top it off they would have taken September payment out if I would not have said something to her. Will never Ally again.

I was notified about fraudulent activity Sunday morning at 7am. Called the fraud line (not the same as Ally 'customer service'), and confirmed 6 fraudulent charges. Got those cleared and the card 'locked'. At 8pm I got an email notification that another fraudulent charge went through. At 930pm on a Sunday my wait time was 1 hour and 20 minutes to report the fraudulent activity. I was bring to their attention that the fraud issue I spoke with someone about that morning was still occurring. Their solution was for them to allow me to 'dispute' the bill which is pretty insulting considering they were well aware of fraud charges within the past 24 hours.

A few months ago, I received a fraud alert from Ally. It took quite awhile to get through to customer service but when I did, the representative took care of the issue and re-activated my debit card. However, it declined at a store that same day. And then, received notice that several bills connected to this account declined and I had fees as a result. It took over an hour to get through to someone and she said she again activated my card. Wrong! It declined again at Costco. Another long wait and spoke again to someone after asking for a supervisor, she said that she was able to fix it. Wrong again! It declined at Home Depot.

I have an auto loan through Ally and also purchased the warranty they offered. My car's engine failed and I have been trying to get it fixed since April 25th. The warranty that I purchased states that it does cover the engine and Ally keeps having the service center jump through hoops before approving the replacement. Apparently there are different levels to a tear down of the engine to check for an engine failure, well, Ally tells the service center to do a specific tear down so they do and they send Ally the report then Ally comes back and asks for the next level of tear down, the service center is now on the third level of tear down and waiting for Ally to respond to the report. Oh and they will not authorize me to get a rental vehicle until they have approved the work.

I have been with this bank for less than a year. I have had my debit card locked more times than I would like to count. Each time it is for "fraudulent" activity. This fraudulent activity is my normal grocery shopping, cable bill, electric bill, water bill, cell phone bill, rent, etc. I don't buy anything extravagant. I do order from DoorDash about 3 times a month, but again, that is a regular occurrence. It isn't something out of the ordinary. Each time I call, I am on hold for over half an hour. I get transferred around from one person to the next.

I had my car financed through Ally and had recently in May have paid the car off and I HAVE YET TO RECEIVE the tittle or Lien Release. I have been calling for months all different departments and have spoke to numerous people and still have not received my lien release. It is absolutely ridiculous. I recently wrote an email to the CFO and had my concerns escalated to still not get ANYWHERE. They are the most disorganized company I have ever dealt with! I do not understand what the issue is! I have been told that "it is in the mail" now for months and still have not received. I have spent countless hours on this just to get something that is rightfully mine. As of today 08/07/22 11 am I am on the phone with them and have been placed on hold yet again for 30 minutes and still no one!! Please do not use this company!!

Do yourself a favor and stay far away from this bank when leasing or for any loans!!! Worst bank ever. They keep taking stuff away! As of July 2022 they decided you can't do a private lease transfer anymore! Do not use this bank.

I am locked out of my account. I must call Ally to restore Access yet the wait time to speak with an agent is always at least 20 minutes. If they don’t offer adequate customer support, then why require me to call?

I used Ally bank for my auto lease. The monthly payments were pretty straightforward via the website. However, I bought out the lease and my experience was awful. They had no problem taking my money, but then never did any of the work to complete the sale or title transfer. It went on for months and is still not resolved. Every time I called, I waited for 30+ minutes only to be transferred to another department that did the same thing. No one takes accountability and many of their representatives were rude and offensive. Some of the worse customer service I have ever experienced.

I have a had a auto loan through ally for 6 years. I traded the vehicle in. I spoke to the representative she assured me that the automatic payment would not be taken out. Well a payment was taken out. Now apparently they will not put it back in my account. I have to wait 10 days and then another 7 to 10 days for them to mail a check.

Had an auto loan with Ally and paid it off over a month ago and still do not have the lien release. Next-day mailed them a payoff certified check, only to learn they don't process it at their next-pay PO box and they forward it to another payment processing center that can take 7-10 days to process. Then they never sent the electronic payoff notice to the DMV. Spent hours on the phone over multiple calls with customer service reps that can barely speak and English and couldn't provide answers that were not on their list of issues they were reading from. I continuously got nowhere. I would never get a loan through Ally again.

I have a joint checking account through Ally Bank with my son who is in college. In April, two charges for $407.00 (total $814.00) were deducted from the account from a Western Union in San Francisco (we are in Florida). We reported the fraud to Ally Bank immediately. In June, we received a letter from Ally that they conducted an investigation and determined the transactions were authorized and not fraudulent, so they would not refund the $814.00.

I've been a customer for years. I get paid through Cash App which was directly linked to my Ally account. My money would arrive in my Cash App, and I would send it instantly to Ally with no problems. Starting in March, however, my money would take several hours to show up in my bank account. They claimed they were doing a system overhaul. The last time I did an instant transfer, it took 12 hours for my money to show up. It was a Friday, and I had bills to be paid before the weekend. Luckily, none of my bill payments were declined or overdrafted, but the stress, worry and frustration was overwhelming. Not only that, but the money I spent for doing those fees to instantly have my money available, added up over the course of 4 months.

The worst banking experience of my life. And one of the all-time worst experiences in my life, period. Ally isn’t a bank. Ally is a punishment for your lack of research and naïveté. They are incompetent, they are liars, they are not even a complete product. My first experience with Ally was trying to buy tires. I was in the tire shop for FOUR. HOURS. I called over half a dozen times. I was put on hold for over half an hour EVERY TIME I was put on hold. I was hung up on. The reps who DID speak to me, gave me a different explanation and solution EVERY single time.

Ally declined a payment using my debit card to a GOVERNMENT OFFICE. Tried to contact them as there is a mountain of cash in that account. They said I had an 18 minute wait. Now going on 30+ minutes and still waiting. The computer tells me how important I am to Ally but OBVIOUSLY MY ACCOUNT MEANS LESS THAN DOG POO TO ALLY. I can not ever recommend Ally Bank and will be moving my money elsewhere. Shame on you Ally!

Requested a transfer out of 100k. Ally was unable to verify my external account. I later was able to verify it. They have yet to return my 100k. 100k has been missing for 3 weeks now. I have called customer service multiple times with no ETA to resolution.

After first reporting of fraudulent account opened two weeks ago, I am still no further in Ally Bank removing my information from their system. Every time I contact them, after a 20-minute wait, I am told something different. It appears for Ally Bank the person or persons who opened the fraudulent account have more rights than the person whose name the account was opened in. I filed a complaint with the Better Business Bureau but people should be alerted that this is the worst customer service imaginable with a financial institution.

I've had Ally Bank for years, mainly for basic checking and savings. Lately, they've had frequent system outages and the Ally Bank app no longer functions at all. They need to resolve their technical issues first and foremost! I recently began to build my business and attempted to add an external business account to transfer funds from Ally. I verified the account with Ally, per their policy, by confirming the trial deposits sent by Ally. Instead of granting access, Ally flagged the account for fraud and is restricting access to ALL of my Ally accounts.

Ally invest closes accounts without reason and notification to clients. I was one of these clients. Tuesday morning 06/21/22 when the indices down premarket 2 percent or so they randomly closed my account and froze my funds. It's now the 27th and I still haven't seen my funds and have to buy my investments back between 15 and 25 percent higher depending on the stock. I was not maxed out on margin, had not been warned about anything, had not violated any day trade rules. Many staff were rude and just said, we can close any account any time without notification. Although the reality of this may be true, it greatly affected my family's personal finances, it cost me nearly 25 percent of my entire savings without me having done anything. Their current BBB profile has dropped to a 1.13 rating and even that's too high. Do yourself a favor and stay far away from this company.

I got a small loan with Ally and have been paying it off slowly (first of all I was told it would be on my credit to help it grow and that is a lie). I set up auto payments so I never have to worry and for some reason. It just stopped and they started charging me late fees. I was traveling and didn't even realize it was late till they gave me a late charge. No biggie. I've never been late before. I will just talk with a manager to clear it up. It took the manager like 3 months or more to call me back to settle it up with more late fees tacked on. I could have paid it but it was the principle of things that I set up this service and am a good customer. Well they helped with some of the fees so I paid and cleared it up so I thought.

I have been asking for a credit reference letter since May. This is a huge inconvenience. I can’t get another car due to this. Also I have not received any warranty information about a refund. I work at a dealership and it is sad if this is what you guys do to the customers. I am very unhappy by this process. This car was paid in full. Nothing else is owed to you guys. I have never had this issues with any other finance company. No one in customer service nor total loss department are on the same page. Everyone including Brian ** account executive was trash. It’s a shame that he even works for you guys. He stated on a email that I was a hindrance and is getting on his nerves. This is so sad. How can I get another car with you guys holding this information. Also it states that you guys have 30 days to complete any issues. It has been longer than that. Please have someone to reach out to me so we can get this resolved.

I paid in full my loan for my car. I never received my title, and when I called the 800 number, they said it was in the mail. I received a note of lien release, but no title. When I contacted Ally, they told me that I would have to spend my money and time requesting a new title from the DMV, because they didn't know where my title went. What a joke!

Regrettably I finances a purchase through Ally lending. The majority - over 2/3 of the purchase price was refunded to me but Ally lending will not lower the monthly minimum amount due. There was not an easy way for me to learn that they would not reduce the minimum monthly payments. To learn this info I waited on hold for over 20 minutes. I would not recommend Ally lending to anyone, ever.

I was with this bank for over 10 years. They offer a decent interest rate and that's the only reason to bank with them. Other than that, they're terrible. Their policies are restrictive and they want to control how you manage your own money. Transfers are based on how they value you as a customer. If they value you as a customer you get faster transfers. If you make even the slightest mistake, they will put you on their longest transfer times. They will even restrict how you use Zelle which is an instant transfer service.

There are lots of high reviews for this bank from financial writers. But they do not use the bank and everything that glitters does not prove to be gold. The bank looks good on paper. I actually really liked them. I had four accounts there for several years. Although there were a few red flags in the beginning, I ignored them and kept using them. That was a mistake.

It was probably just incompetence that their representative assured me that my Autopay had started, then failed to take my payment. Maybe also just incompetence that they report my non-payment to the credit agencies. But malicious that although the mistake was on their part, they refuse to correct the credit agency reports.

My debit card was canceled because Ally thought it had been compromised. No call, no email. I found out when I attempted to make a purchase and it was summarily declined! That was only the beginning of the debacle! The first set of replacement cards were never rec'd. A second set sent expedited to a mystery address 700 miles from my home. I was assured the third would be sent expedited. Really? The bank has no record of a third attempt. This pattern conforms with all my experiences with ally. I would add that one is on the phone 1.5 hours before the next ally clown finally comes on. They don't have branches and yet they also don't answer the phones. I'm wondering how much the CEO takes home for being such a failure??? RUN FROM ALLY BANK!!!

Despite the huge # of bad reviews for Ally Bank here, still awarded 4 stars. Why? Your disclaimer (top of this site) tells: ConsumerAffairs is not a government agency and *may be compensated by companies displayed*. Horrible experience with Ally. Many others have, too. Read about the 1 star rated Ally Bank on the BBB site: **.

Every single month Ally returns the payment, but the money is available in NY bank. A problem with their system, but my credit pays the price. Every month THEY screw up, but report my payment as late. I would highly recommend against using them.

I have been with this bank for a little over 2 years. Recently, I mailed them a check (USPS overnight) that is above their allowed daily echeck deposit limit. Well, it's been 5 days and I neither see that check in my account nor no one can tell me the truth where the check is. I tracked the check and it was signed by one of their employees in the Philadelphia office. I spoke with three people and each has different information! If you deposit a large amount of money under your own name they will hold it for you even when you tell them that you have bills to pay!! Never again! Take your business or money somewhere else!

UPDATED 04/13/2022: They do not care if I am not having income and I am having to buy food with credit cards. They do not care about customers. They block my payments, online and by phone, they don't want me to pay my total amount due, they hardly are trying to repossess my vehicle that I been paying on time for years and now I own them so less money, and they don't care. they want to make money with my vehicle. They don't listen don't care and don't want to help their customers. Do not do business with them.

They find any way to get extra money from you. Trying to charge you 2 or more times in one month, adding on insufficient fund charges even though you already paid your bill in full on time. My bank paid off my loan with them when I refinanced my car, and yet they're still trying to take out the car payment. I even called them to ask if they had received said check and they said they had. Luckily I caught it in time and my bank won't allow them to charge me. They're very crooked, and trying to talk to anyone there is very difficult. They like to blame anyone but themselves when they double charge or add on ridiculous NSF fees. I highly suggest avoiding this company if possible.

I suggest you use other banks for wiring. I set up 3 wires with 3 banks with all 3 of them set up 2 business days earlier than when the transfers were needed. All 3 promised delivery the morning of the second day as requested. 2 banks did what they said they would do. Ally failed. It must be a manual process at Ally or the department leaders are asleep at the wheel. Go elsewhere.

Ally is the financial institution that my auto lease is with. Customer service department unable to help resolve my inability to log in to ally.com. I had to go back to paper billing. Ally repeatedly sends me late toll bills to pay even though I have sent them photocopy proof of cleared bank checks showing the bills have been paid. Long hold times for customer service as well as poor quality of background sound. Unable to hear ally representative clearly.

I am a beneficiary on an ALLY CD. I have been trying to work with their people for 12 days to get my funds. Thus far, 75% of the CSRs are not familiar with this function. All needed documents are there but it takes a lot of time to pay out my funds... "We are a big outfit." "We need to verify your identity." "We can't wire your funds...checks only." "Two weeks doesn't cover 10 business days..." "I'm not sure but call back next Tuesday." They don't get it that the money is not theirs, it is the consumers.

They will not protect your money. Had our card stolen in Paris, called immediately. Was told they would TRY to get the charge dismissed after it cleared. Was $3k, while we were out of the country. Thanks for literally nothing. Had StubHub steal $600 from us, again, no support. Garbage bank. Their interest rates have gone down to nothing, just rope you in then do the old bait and switch. Auto loan - highest rates although they can see the amount of money we've put through our accounts. I don't even use their debit card anymore, I don't feel safe with them. Credit cards for me now, and once this high interest car loan is paid off, I'll never use this garbage bank again. Good luck! And watch your money. Trust me

This company did not send money to a merchant but took it out of my account. The merchant said that they need the bank needed to complete a phase in the back department and I was hung up on multiple times without it getting resolved. They stole my money.

Under no circumstance use this bank if you intend on using the money you transfer to it. After 3 weeks of daily calls I was told I won't have access for 4 more days because they have to "Verify the funds I deposited" which I was told would take 1-5 business days. DO NOT USE. If I could give less than one star I would. DO NOT USE ALLY BANK.

Hello Team, I want to report a poor experience with Ally Bank. I am currently working 4 full-time jobs, I transferred money from my business checking into my year's old Ally account via wire transfer/bank transfer as I plan to close out my external account and downsize to fewer jobs. I also purchased my first home in July 2021. It is a fixer-upper that requires ongoing work. Hence the 4 jobs.

SCAM ALERT! AVOID ALLY BANK AT ALL COSTS!!! Take it from me, they hit me with bogus fees that it wiped my entire account!! A stock that I never purchased came into my account a decade ago with no value. Then I tried to sell it and the Ally platform wouldn't let me because it was worthless. Then they started charging me a $20 per month fee. When I recognized it, they'd charged nearly $250 in fees from a stock I never purchased and wouldn't allow me to get rid of. Then when I recognized it and asked for the fees to be refunded, they refused. Terrible customer service. Terrible platform! Terrible place to invest unless you are willing to watch every month's statement with a fine toothed comb. Take your business elsewhere!

Updated on 02/08/2022: For those interested in some additional context, in December, I enabled automatic monthly payments on two of my Ally accounts to be processed on the 3rd of every month. Both payments successfully cleared from the same checking account in January. However on February 3rd 2022, only one account had a successful transaction. I received an email notifying of this. On the website I discovered that my account information had been deleted. That evening, I tried several times unsuccessfully to re-enter my routing and account number. Each time, I received a message falsely saying my bank account had a negative balance. In fact, I had more than enough funds to cover my payment and ended up paying successfully with the debit card attached to the same checking account the system claimed had a negative balance.

Having a car loan with those individuals turned my life into a nightmare. The associates, supervisors and managers do not understand requests and effectively deal with a solution. Despite having an Exceptional payment history even though sending extra money in order to shorten the life of the car loan, these individuals placed a derogatory mark on my credit report and the managers couldn`t explain the reason nor they tried to get an answer as well. Based on my experience I recommend the public to stay away from this company that cannot deal with the public plus, showed a low education in terms of business.

Ally Bank doesn't know how to process Wire Transfers, which they treat as regular B2B transfers; the former takes 15 minutes to move money, the latter several business days. I had an absurd situation where I made 3-way call with Ally and my other bank, and Ally clearly doesn't know how to process wire transfers. When my bank sent wire, Ally automatically treated it as regular B2B transfer - not a good option if you need to move money quickly. Also, they lock customers out of their accounts (for suspicious activity), which is good, except that they don't notify clients of such activity (it's a "suprise" at the next login) and it takes several months to unlock such accounts.

I utilized them as a lender offered by Ideal image. I purchased a promotional deal and signed contract via phone. Ideal Image did not point out if late more than twice Ally will charge full amount and you will lose promotional deal. I couldn't read the contract as well on my phone. I was late a second time and Ally CSR NEVER mentioned, 'Hey, if late again you will lose your promotional deal.' They only did way after I had been late again. I paid late fees and everything, but Ally wouldn't reinstate the promotional deal. They are money hungry in my opinion and I don't like contracts that have sneaky clause such as that. Why does that clause even exist, they get late payments on me too. They rip more than they offer as far a quality customer service and care. They could have done more to assist me. They focused only on their profit. I will never utilize them as a lender again.

01/13/2022 We interacted with 2 associates Aaron and Jason. Aaron deserves a 5 star rating and a bonus. He was very helpful, respectful, compassionate. He really tried to help us with our situation even though there's nothing he could do about it. His actions and words showed that he cared about us. Jason was the second person we interacted with. We had to talk to him because Aaron was busy (yeah, he'll treat you like a brother).