Ally Bank Reviews

Like many times before, I used BankRate or a similar site that to locate the best CD rates. I chose a link claiming to have a 5.25 APY at Ally Bank. Nothing during the application process told me otherwise. So 10 days in, I was informed that my rate will be 4.5%. Response from customer service was essentially "too bad".

Recently purchased a car and the dealership tacked on a $900 maintenance plan. It's very foolish to pay 8% interest on prepaid maintenance, so of course I cancelled. I simultaneously refinanced my auto loan for a more favorable rate. Perhaps out of spite, Bank of America sent the refund check back to Ally, and Ally won't issue it directly to me without seeing proof of payoff from Bank of America, even though the car is financed through someone else now and that proof is readily available.

We bought a vehicle at a local dealership. Had my payment set up to come out automatically. No problems until I switched banks. It has been a nightmare ever since. I spent hours on the phone and them telling me they had everything set up. I tried multiple times to make the payment online I would get an email showing it had been made then another email Days later saying it hadn't been. I mailed a check and they sent it back and would not accept it. They wanted me to go to Walmart and use Western Union to make my car payment.

I haven’t been able to access my profile at all for over the past month. They wouldn’t allow me to create a password and now my accounts have been closed. They have no further information for me asides from they are looking into it. If this is the customer experience before being able to deposit money into any accounts, I do not want to know how they would handle my money. My advice would be to look for another bank.

I bought a used car in 2020 and the dealership got my loan put through Ally Bank. I pay monthly and always pay early. Last month I was unable to log on to my Ally account to pay my monthly payment and there was no phone number to call! They were supposed to send me a text but never did. I was able to pay via their APP but filed a BBB complaint about the log in problem. Then they changed the APP and my old app quit working so I could not get in my account at all! After I filed the BBB complaint I was able to call and get my password reset. Ally's response to the BBB complaint basically said it was my fault somehow that this happened! Not a friendly response at all. I plan to pay off my car early and will not use this bank again.

Ally is exactly the same as the big banks they claim to be better than. Holding checks after they clear, mindless policy excuses when you call for an explanation. Chime is a better choice. Ally Bank is a complete fraud. I have gotten better & more caring customer service from the DMV. I wouldn’t recommend this bank to my worst enemy.

I called in because I updated my CC on my pest control service, and the charge declined. I triple checked the number, expiration date and CVV code to make sure it was correct, and it was. I called in and the person I spoke to told me that the expiration date is incorrect, to which I replied "it can't be because I am looking at it right now and it matches the card I have in front of me."

I applied for extension. I was approved over the phone and I made the payment for the extension. The letter of extension was never sent to me to sign and sent back to them and I also returned the car seven days prior. I was charged $1100 for not signing the agreement extension which was not my fault. Their agent failed to send me the paper, no matter what I said and what I did they did not remove it, so therefore they are not honest. Stay away from Ally. The worst Customer Service ever. Be sure if you ever with them and you do extension for your lease. You are signed in agreement with them for the extension. Otherwise you’ll be charged daily for your car and no matter what happened who you spoke to it’s not gonna work unless that letter sign.

Ally might be ok for banking, but when it comes to leasing a car through them, beware. If there is an issue that needs correction, get ready for 30 minute hold times each time you call, months to correct an issue, representatives whose accents are so thick that they are difficult to understand. If you plan on leasing a car and your dealer uses Ally, try to use an alternate finance company. You will thank me later. Never dealing with them again for anything. The worst service I have ever experienced in my 60 years.

Will not stand by you with fraud issues. Reported fraud while the charge was pending for 4 more days and watched my money leave. Horrible systems and customer service. Result of dispute was “I authorized the charge.” No kidding. That’s what happens in fraud.. My other banks would have frozen the charge…

We have an offer on a house accepted with an upcoming closing. I completed a transfer of money from Ally Bank to my local bank over a week ago, which should have taken three days. After two days, the transfer was cancelled and my account was frozen. I was notified by an email. No one at Ally could tell me why, other than completing a "case" for the technicians to correct their computer/my account. That took two days to correct and I applied for a $20 wire transfer that should have transferred the funds in 24 hours. That was also cancelled within 24 hours.

We got a lease through Ally Bank. At the end of the lease, they refused to give us our payoff amount so we could purchase the vehicle. We had the money to pay it off so we planned on sending a check to them. We called and one person hung up on us, we called again and they refused to tell us. I will never go through Ally Bank again.

Stay far away from this company! This company claims to record their calls but they do not! They lie through their teeth and jack up bogus charges making it much more difficult to pay off your car loan. Don’t even get me started when life throws you lemons! I had a work related injury recently and applied for payment assistance and boy what a scam it was! They ended up charging me late fees just for being on temporary payment assistance without providing any notification within the paperwork they sent out for it! Beware of this bank!

If you are considering working with this bank, DON’T! Save your time and energy. I paid my balance in full only to be told I needed a letter from my bank manager. I was highly annoyed and irritated. Got the letter, submitted it and was given 3 different fax numbers by the dispute to find out all of them were WRONG. Meanwhile, stuff is waiting to get paid. Called back day 2 (by the way you are at least on hold 30 -45 minutes every single time no matter the time of day) on hold again, finally was given the right fax number and told they received it. Next was told it was queue. Next day called “Sorry Ms. **, we haven’t received anything." Asked to speak to a manager. “No one is here.” Re sent it letter. "Well we can fill out a dispute form and have someone call you back." This is 4 days by now I have been trying to get this handled. Oh let’s not forget they processed the payment.

We joined Ally about 6 months ago and have already encountered more issues that we had with all of our previous banks combined. Customer service calls can have long wait times, only to end up speaking with a poorly trained "rep" reading from a prompt. We are changing banks and warn others against using Ally. There are other high interest internet banks that actually value customer service. Stay away.

This company is the most racist I ever encountered. They went from wanting bank statements, To tax returns to 80 percent of the auto loan for a down payment. I had 25k down on a 40k truck and went through all that just to be denied. I produce bank statements, Tax returns and all. I’ve never seen that before. I ended up just buying a new truck cash and I’m glad I did. I hope they go out of business 2024!

Hang up on you repeatedly, noisy sounds like they are not in USA. Login never worked then they say use the online for payments. If you have a problem call. If they transfer you you get hung up on/disconnected. Take 16 days to process mail in payments. Tow company they used damaged my car. Stole change in car. Sunshades, first aid kit, squeegee, motor oil in trunk, everything in trunk, disconnected my battery. Pulled out the fuse. I was driving the car. Honked the horn and didn't work. Disable my alarm system. Torn the handle off drivers side door. Won't give out the name of the tow company that damaged it. I was given this crappy bank by the car dealership. I would never take an online only bank. They get away with murder because you can't go somewhere to complain.

** Wanda ** Joe ** Mary, Dean ** Rachel **. These are a few reps giving me the runaround. Someone please listen to the recordings.. Help; do not use this finance comp.

I cannot begin to tell you the awful experiences I have had with Ally Bank, both with CD's and the Wire Transfer feature. I initiated 3 separate wire transfers which they cancelled (system error according to them). I also had CD's in a Trust account which they ended up putting in my name, which I didn't find out until I got the year-end 1099 with the interest earned. They refused to change the CD's back into the name of the trust. I had to pay taxes on the interest, plus a penalty. It cost me thousands of dollars and a loss of income for the trust. BEWARE OF THIS BANK!

Most bank would pay you the savings interest rate if you decide to close the CD during the grace period. But Ally does not. According to an Ally rep, the only way to avoid the loss of interest is to submit the closing request on or before the maturity date and transfer the fund to an Ally savings/checking account - even the maturity date falls on the weekend. However, if the balance is over $150,000, it may not be processed until the next business day, which means you lose interest in the interim. For a large CD, this is an exposure.

I must say that I'm extremely disgusted with this company. I purchased not 1 but 2 vehicles with this company. Never made a late payment. I purchased my 2nd GMC vehicle under this company for the 2nd consecutive year and I missed one payment by accident. They immediately reported me to all three credit bureau. I called them and pleaded with them it was a mistake not because I didn't have the money. They did not care or was concerned. I even spoke with the manager but nothing. Like robots. OMG. After so many years paying on time, never missed a payment. I can't believe how they can be this way. PLEASE DO NOT AGREE TO A LEASE WITH THIS GARBAGE COMPANY.

When you work with an unethical company and use a credit card, it's nice to have a reputable bank to credit the transaction. NOT ALLY! Had an obviously unethical transaction and proof of cancelling, etc., but Ally refused to credit the funds. I am paying off my card & closing my account.

Trying to set up my online account to pay my auto loan for four days now. Every time I try to log in it says username and password do not match, called customer service and they gave me a temporary password 8 times, still doesn't work. Do not have an IT department to help customers, no supervisor to assist with the issues, customer service people speak weird English, a completed disaster, DO NOT RECOMMEND THIS BANK!!!

Ally Bank has been a nightmare to deal with! Despite being a customer, accessing my own money has become an ordeal. Their lack of responsiveness and restrictive policies have left me frustrated and questioning their commitment to customer satisfaction. I wouldn't recommend Ally Bank to anyone seeking reliable and prompt access to their funds.

Don’t have enough corporate minutia and grief in your life? Get an Ally credit card. This corporation sucks so bad at customer care, if they sucked any more they’d create a black hole, dragging all of humanity into oblivion. In my case, I never applied for this card…Ally bought out OLLO and all of us OLLO cardholders were directed to a webpage for registration of our new Ally card with easy and comprehensive access to our account information 24/7. Month after month I (and most OLLO cardholders) attempted to do this but Ally was apparently unable to fix the glitch that prevented cardholders access and after several months I ceased trying after one of the Ally employees told me they were aware of the issue and ESCALATING my case with tech support. In an email they later advised me to call them again stating: “If you are having difficulties accessing your account online or in the Ally mobile app, please call us at 1-888-366-2559. We’ll be happy to assist.”

First, I pay all bills on autopay. Last year and this year my auto pay discontinued with Ally. No other autopay, only Ally…Needless to say I reach out to Ally to restart the auto pay and they state I have to pay via money gram for the next six months. No explanation. This bank has the worst customer service and customer support. Please do not bank with a bank with no location or contact.

Since my review keeps getting removed for whatever reason, I’ll keep it PG’ish. I went to make a significantly higher than minimum required amount for my credit card ($450) via Ally Bank application. After initially submitting the payment, the system glitches, caused me to refresh the page, in which no payment transaction was reflecting. I know technology is not perfect, so I made the payment again, for the same amount ($450). My second attempt appeared to show only one payment was made. I closed the app, and moved on with my life. Then I received a notification from my credit union. I had -$300 reflecting in my checking. I have 3 people who rely on me for survival.

When you are new or asking for loan, the call waiting queue is less than two minutes gives you confidence with your decision on Ally Bank. Warning, there is no service right after you have your money in that bank account. I would recommend forgetting that money and think of some other bank to use it for direct deposit. My first salary is literally gone.

If you like to be charged 33 percent interest rate this is the worst company for you and customer service is terrible, I am very glad I dumped this company, they are close to loan sharks. I would be afraid if I had a low credit score the interest would be 50 to 80 percent.

I have had four loans with Ally, never a late payment. This past July my automatic debit did not come out. When I called four times to Ally and requested that they take the late payment off as a courtesy for a good repeat customer THEY REFUSED!!!! Horrible customer service!!! It took calling three times to speak to someone in the USA!

In october I paid rent through Ally bill pay. The check took a while to process and bounced. I had to pay my rent again plus a 50$ fee. I disputed the 2200$ with Ally, it is clear they deducted the money and my rental co never received it. After thorough investigating that has taken months, it has shown that the rental co never received the money and Ally will not reimburse me. I will be pursuing this through small claim court, etc. I cannot afford to just “lose” 2200$. Ally does not care that they LOST my money. DO NOT trust this bank with your money.

They decided to shut down my account and hold the funds instead of returning them. They hang up the phone on me whenever they want. And are extremely difficult to deal with. I highly do not recommend them as they are untrustworthy.

Upon payoff my current pymt pulled from my account and new dealership (new/different vehicle) payoff pymt went thru. I was told I would get my refund pymt and my GAP refund. I've called several times and told this each time. I got a check for $2!! My pymt is definitely more than $2. Then a letter that my GAP refund was going to the (old) dealership. I've been told the same thing each call "give it time" & "that I would get a refund". I am so glad my new loan is not with Ally and I will never do business with them again. This last call I was told to call the dealership to ask about GAP. I'm not paying them the pymts, I'm paying Ally! Why would I call the dealership? I'm told to stay on the line to give a review, 5 being the highest, after each call and of course they disconnect each time. Not once was I able to leave a review. I asked for an email so that I could have a trail of each call and was told they didn't know of one.

1250 one star reviews! Impressive and hard to believe all this people love very much Ally Bank! Ripping off customers! Purchased used car. All major banks denied loan due to nonsense price tag but Ally Bank give them that amount! Basically Ally Bank work with auto dealers to rip off customers!

I attempted to make a purchase at Best Buy and my card was declined despite having well over the needed amount available. When I called, I was told there was a block on my card, and was transferred to a security department, who verified the amount of the purchase I attempted, my phone number, the last four digits of my SS#, and the last four digits of the bank account from which I made my most recent payment.

My husband did an auto loan with Ally Bank since 2022 and Dec. 2023 he did skip a payment and his payment would be January 14, 2024. Turns out they are charging him for 2 months the months of Dec. And January and since the truck works through satellite they turned off the truck and we can not turn it on. Even though we made payment already 2 days ago. We tried calling but they only hang up on us. It is very frustrating not getting an answer on why they messed the skip a payment and now we can not even drive the truck and tell us we owe twice as much as we should. Please consider another bank, we are trying to change banks asap. Even customer service is rude and sounds like they're located in another country. BEWARE OF THIS BANK.

They stole 3 months of interest from by sending our early payoff of check back 2 times and didn't clear it the 3rd time until after our payment came out. I will never use them again for an auto loan. I would rather walk than be stolen from like that!

I’ve had an Ally credit card for about 6 months. Had 3 payments not go through in during this time due to other expenses, but paid almost immediately after I was notified of each instance. Tried to pay my credit card bill this month and it said I’m unable to use the bank account I’ve been paying out of as it has been disabled in their system. Isn’t the whole point of credit card companies to collect the debt accrued? Why make it more difficult to pay? It doesn’t make sense. They said to either open a new checking account with my bank or pay by money order. I’m not going that far out of my way to make a payment. I closed the card at the end of the conversation with the representative and will no longer have anything to do with Ally after the approximate $500 bill is paid off.

Began with Ally Bank 18 months ago and service was good. Now there are 40 minute wait times and the call center is very noisy and it seems like it is not in the US. Had a conversation with a representative who messed up my account. Closed an account and made other errors. Big frustrating mess.

Card declined. Called and switched to fraud department. Waited on hold 2 hours before giving up. Called and asked for supervisor. Was transfer and hung up on. Horrible Customer service. This has happened twice. Canceling card.

I financed a 2021 VW Atlas through Ally Bank on April 2022. I have never missed a payment up to March 2023. I go to make a payment online. I see no payment due till 2025. I see a credit it of 26000.00. I called them up. They said I owe nothing. At that time I was going through a rough divorce and income decreased from my second job. Well I checked the site, took pictures, no payment due. 8 month later I called them up to reset my password. They told me I owe 8000.00 and must be paid immediately. My credit score dramatically and the cosigner. I pooled together 5000.00 December 30 2023. Now a rep just called me today Jan 5 2024 saying I am facing a charge off or possible reposession. I am going to file a report with the Consumer Affairs Bureau on Ally Financial because this is illegal and unscrupulous.

This is the 3rd time I’ve had to contact the bank for release of my title because they sent it to the wrong address. I will not be using this bank again. I think they outsourced and the people don’t understand.

The worst "customer service" of all time! I took out a small bridge loan for a vehicle. They NEVER sent me anything in writing after 45+ days. I called to get a payment amount and the payoff amount, but they refused to send me by mail or email or any loan documentation. I sent them a payment through my bank (getting the contract number through the dealer) and waited a week. Called again and the recording thanked me for my payment, so all I needed was the payoff. They sent me to collections who told gave me a payoff amount $400 HIGHER than the loan amount. I repeatedly requested a supervisor and for 45 minutes "he was busy" (just another convenient lie).

Ally Bank is the worst bank I have ever dealt with. Tried to pay off auto loan and their customer service hung up twice and placed on hold over 35 minutes. Still could not find a payment sent to the priority mail 7 days ago.

Our car is a total loss, not at fault, while in the process of settling everything with insurance companies, we received no notice of any balance due to Ally. The main insurance paid the value of the vehicle, but we did not have notice the gap had not paid their portion. We had no indication of a late payment or balance. We assumed everything was closed. I checked my credit score, it dropped tremendously (it was over 800), due to late payment to ally. I called ally and was dis-connected 4 times and then connected to someone who could only say "There is a balance due". I called and talked to the total loss department, "There is a balance due sir, I said how do we settle this, they transferred me to customer service.

It seems that in the last 2 or so years, that the customer support is negligible, at best. I have been with Ally Bank for over 10 years and the change in services is very apparent. Impossible to get simple answers to simple problems, such as "Why can't I access my account online?" The website states that trust statements and tax forms are not available online and statements will be mailed to accountholder on a monthly basis. I have not received mailed statements since I opened the trust about a year ago. I held on for over 20 minutes and then was told the trust department was "a little busy" and I should call back another time. The Bank does not value my time at all. There have been other ongoing issues in the last few years. I will be moving my account to a more professional banking entity. Suggest people stay clear of Ally Bank.

I have been trying for 2 months to have a check reissued and every time I call, because they will not reach back out with updates, I receive a different story. I was originally told 7-10 days, then when I called back after 2 weeks, “we won’t be sending it”. Call back and there is paperwork that is needed, filled it out and returned as instructed. Speak to one rep and am told they have it but have not processed, the supervisor then completely contradicts the rep and says it hasn’t been received. I know the mail is slow, but 22 days is more than enough time to reach anywhere in the US! Only resolution is to send an internal email. Catch is, they will not contact me once it has been investigated, I just need to guess when a response has been received and call back in to go through the same 20 minutes of inconsistency each call entails. They refuse to give any contact details or connect me with anyone that could possibly help to resolve. Staff is completely unwilling to help in any meaningful way.

I was switched to Ally from Ollo. I was current and up to date with them. When the switch happened I couldn’t get logged in and it wouldn’t let me access my account (before I was late). It was set up with the switch. I did get behind. Ended up getting current in October with $283 payment. It was hell getting them to help me with my log in/online account. It finally worked. Went to use my card in Nov. Couldn’t. Called told I had a forbearance and I had to do three online payments to use my card. I asked Dec, they said yes. Oct, Nov, Dec. Paid on time in December, went to use my card after the 16th (due date). Couldn’t. Called yesterday the 22nd, told well our cycle ends on the 22nd, you’ll be good to use your card on the 23rd (today).

If you're looking for a financial institution that excels at turning your dreams of home ownership into a month-long nightmare, look no further than Ally Bank. My recent experience with this institution has left me seething with frustration and a fervent desire to warn others against the perils of dealing with such a lackluster organization.

Ally a good bank? I needed money wired to someone and set it up online 3 1/2 hours before the same day deadline. I called 4 times before the 3PM deadline to see why it hadn't been done and all they could say was that they had a lot of them to do. I asked why they didn't hire more help. It did not get done the same day even though it was an emergency. I am switching all my accounts to Discover Bank.

I was shocked to see Ally had an A rating with Better Business Bureau. I had a nightmare experience with them. I told them several times I will be a payment behind due to COVID and other personal factors, so if that was going to be a problem to just come get the car. They said "You have 100 days until the car is due for repossession." So on the 70th day the car broke down on I-90 - the most dangerous part of the highway. The vehicle was at my mechanic's and Ally called me 22 times to get a payment. They asked for $482.. I paid $650.47 and then a week later they went and picked up the car from my mechanics calling him 648 times in the course of two weeks. They never called me once after taking the $650 and they paid the mechanic an obscene amount of money to get the car back THAT WAS NOT EVEN IN REPOSSESSION. Then they had the audacity to try and tack on what they paid the mechanic.

Ally Bank was not able to help me with any of the basic issues that I was having. Evening after calling multiple times throughout the month. Do not do business with this bank. Giving this experience I will only work with banks that have physical branch locations.

Be careful with Ally Company, they are very rude. I opened a card with them in April 2023. At first I added a checking account from which I paid the balance on the card. 3 weeks ago I added another checking account that was also mine and I paid $1400 balance. 2 days later they blocked my card saying that they think it's suspicious that I added the 2nd account.

I never wanted an Ally card in the first place. I was with Ollo and they took over the company. Every time I’ve try to pay online there’s a problem. When I went online it stated that I was late for payment on the day that the payment was due, as I was trying to make said payment, and their system conveniently would not work. Thankfully, I got a rep and didn’t get a late charge for something that would not even been even been my fault. This is the worst credit card company and most unprofessional company I have ever had the displeasure of dealing with. This bank is a joke. When you try to sign in they say they will send you a text notification which they never actually send even if you have opted in so you can’t sign in. I can never check my balances or see what I owe. I just have to keep track of it. They make an art out of being the worst possible company ever!

Do not do business with Ally Financial. I opened an account with them and transferred my entire life savings over. My bank confirmed they accepted the money so I went and checked my ally account and I it was locked. I had spent days calling back and forth and each time was met with "We don't have your money." "Call your bank." The ally account shows the money was delivered November 21st but the account never added the funds. Every day I called and was told it was rejected, it's not here, etc despite the ally account showing the money was delivered on Nov 21st. November 30th I got an email saying my account was reopened. I called asking who and why and was told they don't know why it reopened. That my funds would be back in my USAA bank account by December 5th.

Trying to pay my car payment online and they keep canceling it. Called talk to someone to only get a foreigner and keep getting disconnected. Shady behavior, they don’t answer the phone professionally and introduce themselves as Ally Bank, they just say hello! Then it’s static and disconnect. Sent message in my app 3 days ago no answer. No live chat, can’t pay with debit unless you go through ACI and they charge a fee. My local small town water department even takes online debit payments. Worst bank ever!!

I recently purchased a new 2024 Chevy Silverado Z71 CrewCab and the financial institute is ALLY FINANCIAL, I sent in a payment on 11/28/2023 - 5 days prior to them supposedly saying it's late and they never received payment and trying to call customer service is a effing joke as you get a agent that is in another country and can not understand what they are saying. So to anyone seeking financial help through this company I would find a much suitable financial institute that is based in the USA and customer service. My experience with this company is a joke, I should have never signed with this company! On a note if you have a co-signer DO NOT put them as the BUYER and the person paying on vehicle as the co-signer but I guess when you have Big Financial Institutes like this one selling their customer service to the lowest bidding country to make him/her life a living hell.

I paid my vehicle off over a year ago and to date still do not have the title. I contacted Ally multiple times and received a letter from them saying they didn't know anything and to not contact them anymore.

Company took over for Ollo Credit Card and all credit card accounts transferred to this bank without customer consent. Extremely high interest rates and less than stellar customer service. There are lower costs credit cards.

Worst customer service. Never do business with this company. They reported us for late payment after we paid off the monthly payment with an extra $200. All this happened for a technical issue on our end…

After being a customer of Ally Bank for many years and dealing with the subpar performance, they allowed an individual from Dubai to take $1,700.00 from my checking account. After spending almost a week trying to get back my money they told me that I had established a relationship with the Dubai individual and refused to get my money back. I am currently looking to find a legal way to get my funds. Don’t let this happen to you. They are not to be trusted, I will be back hopefully with good news.

My ex-husband died and his car was repossessed after his untimely death. My daughter's backpack with her school issued computer and her Volleyball Uniform was in his car and I have spend over 8 hours on the phone, filling out paperwork, sending death certificates, paying fees to get court paperwork providing small estate affairs, and countless phone conversations with people who are not compassionate, to still not be able to get my daughter's school bag back. Why in the world would this company want to keep a child's school bag and make it impossible for a grieving family to get their personal possessions back? Why? Unbelievable company ethics, I will never do business with this company ever again!

Dealing with my car almost being repossessed was stressful enough. To add to that, it seems none of their phone reps know what they are talking about. Each one was telling me different information, with the exception that they needed 2k from me and my car was actively being looked for. Everything was ** crazy different. I would never use this bank again and hope people stay away from it. Over 5 hours on the phone with them in 2 days and one gentleman told me “online payment won’t stop a repossession” and I was confused by that and he said there was nothing to do and that “I ain’t listening” and hung up on me and the next person just clicked a button and fixed it. Why did he not fix it? Why is all of info different. I would be embarrassed to work for this company.

This company is the most Shady Credit Card Company around. They took over Ollo Cards and stopped reporting to the credit agencies. My credit rating took a 39 point drop because of an apparent credit line deduction which I did not have. You will not be able to access your account online or on your mobile app. Experian had to use OLLO credit card information to help me get the correct credit debt and line. Thank God for them. Ally seems to be working unethically. I do not recommend them. I can't wait to pay my balance and drop that credit line. They are HORRIBLE and UNTRUSTWORTHY.

This bank is perfect when it comes to depositing money, but prepare for a battle when you want to get your money back. First, they limited the ACH transfers by $150K while in all other banks where I have accounts it's $500K minimum. If you think that you can use wire transfers to get your money fast, think again. I put a wire transfer request on Thursday before 3PM EST, and according to their own ad that you can find on their official website, they should process it on the same day. Nothing has happened on that day and I called them on Saturday just to learn that the transfer was under review in another department and their customer support could do nothing about it.

2 months ago I opened a Ally Bank credit card. Everything was fine until I made payments 2 days in a row. The 3rd day I went to use the card and my account was locked. After 40 min on hold I was told they had no way to verify the account they had already drawn 5 payments from was actually mine! I had my bank send a letter of authorisation and verification to ally, now they tell me it takes 48 hours to actually receive a document through their messaging Center. It’s been 4 days and still no help. I strongly suggest anybody stay away from these people and their bank.

I did enjoy using Ally Bank, and I switched to Ally from USAA because of the many great features it advertised. However, I switched back to USAA because my Ally debit card was put "on hold" for no apparent reason, without warning, and I haven't been able to get the hold taken off. When this happened, I purchase groceries online for days, so I went in-store. But, I still couldn't use my card; so I called the 24/7 Ally support line from the checkout, was on hold for 40 minutes, and finally gave up on the call. I immediately tried the chat feature, but nobody got back to me even though it said they'd respond within 15 minutes. After an hour at the checkout I left feeling frustrated and embarrassed. It was frustrating not to have access to my money for several days. I began running low on groceries and gas.

I deposited a real check into my account that cleared on 10-10-23. On 10-12-23, the check was returned and left me overdrawn by $106.68. I contacted Ally’s customer service by email and I was told the check was returned due to Refer to Maker. On 10-13-23, I received an email saying I was overdrawn and to make a deposit to get my balance to 0. A few hours later on that same day, I received another email from Ally saying that suspicious activity was detected and were restricting access to my account. So I was not able to log into my account or deposit any money into my account. The email about the suspicious activity told me to call their fraud department. I did and Ally asked me some questions and said that they were doing an investigation and that the investigator would get back to me. I said I would be depositing money to get my balance up, but the lady said not to worry about that while the investigation was going on.

I tried to distribute an IRA I had with Ally Bank. "Customer" service non-existent. They kept sending me the wrong forms or falsely telling me that I returned blank forms. Still cannot get my IRA distributed.

I did a auto loan modification with a live agent and was told multiple times by multiple people about how I would receive the loan modification. Email, no Email, postal service, both, one or the other, DocuSign, etc. I was also told by 3 different agents about how long it would take to receive the modification. Anywhere from a couple of hours to 48hrs. The last agent I talked to was constantly contradicting her self and kept talking over me when I tried to explain the situation. They also would not give me the extension of the original agent I talked to or transfer me to her. In the end nothing was resolved. So I told them I would just make the scheduled agreed upon payments and wait for the modification in my email or postal service.

This bank is a joke, they will only a third-party check only if they can increase the price for a payoff by 5k. I have leasing vehicles for the last 20 years and this by far the worst financial company I have dealt with. Do not use this bank, they will screw you and tell you that’s their policy.

I am the executor of an estate account. Ally was notified of the decedent's passing, and then supplied with all require court documents to move the assets to release the account into the estate. Over 2 1/2 months from first notice, Ally can only say that they are "researching the account". All other banks I have dealt with long since resolved the estate accounts. Ally's phone representative was rude, refused to give details, did not resolve or provide any information, and ultimately hung up on me when I asked for him to note the account records to reflect my contact with him. I have been promised escalation and return of calls on several occasions, with no return calls, and no records of the first calls.

Their customer service is the worst. I have called 10+ times in two days to get absolutely nowhere. EVERY CALL WAS DROPPED OR DISCONNECTED. Only one rep even thought to ask to call me back. No one was able to help. ALL I GOT WAS REROUTED AND HUNG UP ON. Then next day, a rep leaves a voicemail with their number and extension and I get hung up on, AGAIN, in the middle of him asking me questions. NO CALL back. I call him back twice and he refuses to answer. The person that finally was able to help, had me on speaker phone, I could only understand half of what was said to me. ABSOLUTELY RIDICULOUS SET UP AND NEXT TO NOTHING FOR TRAINING FOR THEIR CUSTOMER SERVICE REPS.

Ever since they acquired Ollo Card Services, my credit card’s APR increased to 30.24%! It is by far the credit card with the highest interest rate. When I emailed their executive team, I received a scripted reply that my interest rate is influenced by the Prime Rate. Funny. None of the other credit cards have increased significantly like Ally Bank’s. Ollo Card Services kept my interest rate at 27.5-28%. Ally Bank recently increased my credit limit however, I will only use it for an emergency.

I have banked at many institutions in the past 30 years and this is easily the worst experience I have ever had (and I've had some poor experiences). Two days after I opened my account, they locked my account right after I got paid and told me there was "suspicious behavior". The only thing they would tell me is that I logged in too many times (not sure how many is too many on an online only account) and tried to transfer my money. I only opened the account because my new employer pays me using Zelle and my primary bank doesn't work with Zelle. After almost two weeks, they told me (I had to call them) they were closing my account but refused to tell me what I did or why they made that decision. Do NOT bank with Ally unless you're prepared to lose access to any funds there. As you can see with from reviews here, this is normal behavior for this bank and you don't have to do anything suspicious for them to shut down your account.

I tried to link my CashApp to this account but CashApp wouldn't verify my account with them so I sent Ally the bank statements and they still closed my account... The fraud investigator never reached out to me to get a understanding and when I was told initially about this the woman who did reach out to me was so rude and nasty with me!!! I just talked to a guy in the fraud department for a update but he was dry and rude as well... I'd advise you to make sure you select the survey cause when you opt out of it the CSR have the tendency of being rude!!! I'd never recommend this bank if you are looking for a easy and smooth banking experience and to build a trusting relationship with them!! The people in the fraud department need to all be retrained on customer interactions!!! If you're considering this bank, run!! You'd be better off going through a credit union!!!

If you get a car loan from Ally Bank, RUN & request a different lender if through a dealer. Dealers must make hefty commissions from Ally because they seem to be a popular auto loan holder. I don't even believe this company is a real bank. They can not be reached by phone at all. When you call the bank and they find out you're inquiring about your car loan they tell you they can't help you and you have to go to the auto website. By the way, the auto website is different from the main bank website.

Had a simple question and I was transferred multiple times, and every person was extremely rude. Their website is misleading and the customer service acts like I'm stupid for asking for something on the website.

Please, please do not use Ally banking. Like the other reviews say they are extremely incompetent. They obviously have not trained their customer service, who give you many different answers and just to get out of helping people they drop your call. They will pretend it cut off (4 calls different days and numbers) but they had been given our numbers to call back....They are very shady and I would not trust them with any of your personal information. There are many other online banks that give you proper service. They all use fake names and also have been know to pretend to be "a manager" to resolve any issues....Then you will get hung up on on purpose

ALLY is the worst. I returned a jeep, all payments made and made on time, 4,500 miles under. I viewed my credit report and found a balance that I was unaware of. When I leased my new vehicle, the dealer and myself was never notified of any balance or termination fee. I spoke to numerous employees, Abby, Angela, Paul, Rachael and Renee at Ally and all they kept saying was "I'm sorry". I asked when and how I was contacted asking for money and I was told, "We never contacted you." Yet, the balance is on my credit report. ILLEGAL!. I will never use Ally again. I urge everyone to stay away from them at all costs. Trying to fix a credit report is not an easy task. Thank you Ally for causing chaos and fraud!

This is the worst bank ever. They advised me to mail in my third party check and "at their discretion" they can deposit it. They cashed the third party checks, held my money and told me they wouldn't accept it, even though it was properly endorsed by my public adjuster and my home loan company. I argued with them on the fact that they already accepted it by cashing it and they didn't even acknowledge. They gave me two options, 1) Add my public adjuster to my account or 2) Mail new checks for me to have to go through the endorsement process all over again. Neither of these are acceptable, but they won't do anything else. I will be closing my account and never recommending this bank to anyone else.

They will lock you out of your bank account with zero warning, leaving you unable to access any of your money. Then when you call asking why, the customer service agents have horrible attitudes and are completely unhelpful. So you are locked out of all your funds with no solution offered, only being told you have to wait 2 weeks for their fraud department to investigate you. You cannot even get your case escalated to a manager. Obviously they don’t care what happens to you or your money. This could have put me in debt, gotten me evicted, etc, if I wasn’t careful enough to have backup funds in another bank.

Customer service neglect to follow thru on their part, as a result you will not get what was promised, like a Bonus, Took 1 year of phone calls with no results. Each time I was told they are still looking into it. I would not trust Ally Bank.

I opened an account with Ally to see if it would better support my financial goals and have been locked out of my account since day 1. Today marks day 7 of account being under review. I call in daily and nothing seems to be getting done to fix the account lock.

If you enjoy hand-holding and babysitting your credit card company to force them to do the most basic functions of their job, then this is your bank! Had some significant fraud on my account. They closed my account and wanted to charge me $29 to expedite my replacement card, which is ludicrous. I said no, and waited 2 weeks for the new card, also ludicrous. I've now called 5-6 times to deal with it, beginning the day it happened. Each time they said, "Yeah, it's being processed. Nothing else we can do but wait.", even after asking for a supervisor. It's now been over 2 weeks and still no credit.

I was scammed via Zelle transfer by someone who posed as Ally Bank; I received a text to approve a Zelle payment for $2000.00 - I declined. I called Ally Bank's customer service number 877-247-2559 and at the same exact time I was receiving an incoming call from the exact number and picked up the incoming call. Later I found out this was the scammer spoofing Ally Bank's number. They asked for my credentials and stated I needed to reverse the Zelle and gave me a name which I needed to approve the request - I was confused and again looked at the number against the number on the back of my debit card it matched.

Ally stopped sending statements by mail and I am unable to log into the online account. Customer service has been unable to help me despite repeated calls and attempts. I am unable to get basic information about my accounts and no one will help me. If I EVER get in contact with someone, I am immediately closing all my accounts. I

Ally took over a credit card company I'd had for years. I never miss payments. But they sent me no card, no statement, no bill, and then charged me a late fee and reported me late. After long time on phone they said they had a One Time waiver of the fee. Don't do me a favor when it's their poor roll-out performance. Customer service was very poor, interest rate outrageous. I'd steer clear of them.

I refinanced my car thru my credit union in May of 2020. August of 2023, I’m getting told I owe them 349$ for a missed payment (three years ago). When I called for information as to why, I get the run around, no answers just random questions like where’s my car? I asked for a detailed printout of the payments and a precise explanation as to why this payment wasn’t included in the payoff. I was told to call back in two to three days because their system was going thru a maintenance program and has been since last week. I asked the CSR if she knew just how sketchy that sounded. Needless to say I’m still fighting for an explanation. It’s hitting my credit as delinquent as of this month. It shows I’m 30 days behind. I workd hard to get my credit where it is now. They are horrible and are thieves. Even my credit union is baffled by all of this.

Yes, I have positive experiences with Ally. I joined gmac bank in late 1990's. I took advantage of high apy during the booming internet stuff and the bubbling economy at that time. Later it changed to ally and I'm still with it doing ONLY transferring funds, depositing checks, online saving, cd's, and self investment, which my save me lots of troubles.

One thing after the next with these people, horrible customer service, signed up for a promotion I didn't get either, customer service is a crap show and they should all be fired. This is probably the worse bank I have ever dealt with ever. I could go on and on over and over but all I got to say is horrible place.

We recently fell victim to a scam artist resulting in our withdrawals at multiple ATMs to pay toward said scam. This was traumatic, embarrassing and hurt us financially. We reported this to police and Ally, our bank. We followed all steps and procedures advised by Ally, who stated they would investigate. Two weeks later, we noticed our checking account was closed, with no advanced notice. We called Ally, and were told investigators had “terminated Ally’s relationship with us”. They closed all accounts without notice, on the last week of the month, immediately before mortgage, credit card, loan payments came due. They did not even give 30 days notice to mitigate the damage that would predictably occur to us.

Let me talk to a supervisor. I have gotten twelve different answers from nine different CSRs. One rep tells me there is a certain amount in my deceased father's accounts. Two or three months or so later I FINALLY get the correct answer to the question "What forms do I need to open an Inherited IRA?". The amount deposited was 25% less than I was originally told. To add insult to injury, I was told on 8/8/2023 that a check for an amount equal to the difference had been sent on 8/1/2023. Check never arrived. Called again on 8/21/2023. Providence tells me the back office is looking into it. Research will take 1-2 days. Processing the check will take 3-5 business days. I get two checks for a tenth, 10%, yes, you read right, A TENTH of what I was expecting. And my account balance goes down even more than the amount of the checks.

I have multiple times tried to work with them. Decided to refinance. My new bank was appalled of how they handled it. Did you know they will only paper mail a pay off letter so then it delays pay off and they keep adding up in interest. So now pay off higher. My bank called and I warned them about being transferred multiple times. It is shady business. And good luck. I sat on hold for 20 minutes. Then they told me they were not licensed to speak with me in my state. Then another 20 min. I refinanced and they made it soooo hard and were rude to me and my new bank. They are reporting them. They will not work with you.

Ally bank was great until one day my mobile deposit for my paycheck was held for 5 business days. After 30 minutes on the phone and repeatedly asking to speak to a supervisor, and being told “they will tell you the same thing I am telling you” to try and avoid getting the supervisor on the phone. They were unwilling to reach out to the other bank to allow the funds to clear and remove the hold. Very poor customer service and I will be discontinuing any business with Ally going forward.

I obtained a car loan from Ally Bank for a leased vehicle. After one year, I sold the car to a dealership, who paid Ally Bank an additional $6000 for the car, and I had paid the full year's interest on the lease. However, after the car was sold, Ally Bank sent me a letter stating that I owed them a disposition fee of $500. I contacted their customer service department, but the representative was rude and only repeated that I had to pay the fee. I explained that I did not break the lease, but rather the dealership purchased the car, yet he still insisted that I pay the fee. I have purchased many cars before, and have never been required to pay a disposition fee when the car was sold to a dealership. I request that others avoid obtaining a loan from Ally Bank, as they may also have to face similar difficulties.

ZERO stars. Liars, terrible customer service, thieves. Need I say more? Why hasn’t anyone taken these people to court? I would be ashamed to work for this company. The company harasses you with calls, hangs up on your calls no matter which number you try and even discontinues chatting conversations. This is truth.

I have been well satisfied with my Ally saving account, but now Ally Bank requires me to "specify my pronouns." The bank should care more about my money and not at all about my pronouns. I will take my saving elsewhere.

PLEASE, don't ignore the negative reviews all over the web, and I highly advise against using them based of the small percentage of folks who say they had a good experience, especially those telling you to ignore the negative reviews. This company is bad energy and it's not worth the risk. They stressed me beyond belief by essentially holding $1#,### dollars of mine (life savings) hostage shortly after opening a new account. Forced me to jump on a call and it took hours of my life away, and they asked me bizarre questions and made me feel like I was be interrogated by police officers. Was hard to reach someone who I felt somewhat comfortable talking with too, as I kept getting a call center in India (no disrespect to those hard working people obviously).

I have had two auto loans with Ally in the past. Both paid off way ahead of time, never a hassle, problems, mix-ups or anything. I have a high interest savings account with them also for 6 years or so. NEVER, EVER, had a problem taking money out (which is rare), or depositing money into the account. Good interest rate and no hassles. No complaints here.

Ally completely screwed up my funding of a CD. Now I am out $60K until they fix their mistake, which will be take "nothing we can do about it, but it will take days". Outrageous! I tried to fund a CD from my account with an external bank, which was already approved and in Ally's system. Due to their system errors, the transaction went through four times. Then their customer service representative did not know how to undo the transaction. Then a supervisor could not FIND the transaction. Then he found it but couldn't do anything about it.

Updated on 09/08/2023: Ally Bank has restricted over $3100 of my funds, and is holding over $3000 more in provisional credits, from funds stolen in identity theft, that I documented thoroughly. Ally advised me 10 days ago that it was being investigated by fraud prevention. I feel like they are treating me as if I did something wrong. I am in despair. When I reported the transactions as fraudulent, Ally instructed me to reach out to and work with the company that the identity thief sent money to.

Leased a Jeep to get the $7500 electric vehicle discount from government. Sent cashier's check for payoff. Two months later they say I’m in arrears. I have proof check was cashed. Hung up on 5 times. Check was cashed by JP Morgan Chase. They must partner w them. Don’t know or care. Trying to untangle mess they created.

A couple of years ago I took out a car loan with Ally Bank. As I like to pay stuff off sooner rather than later, I tried to periodically make an additional payment. Not possible - if you want to make another payment in any given month, you have to use the normal menus provided, which only allows a payment to be made without designating where that payment would go, i.e. to the principal. In addition, as I only have 24 months left on the vehicle, I figured I might pay it off. Why is the payoff balance more than if I simply make the remaining 24 payments!!! Is that even legal??? These people are nothing but shysters. If you are considering opening an account with these jackals - DON'T!!!

My husband and I have been with Ally Bank for several years and have a Checking and Savings Account with them. Ally Bank's online website has a disclosure that if Wire Transfers are submitted and reviewed by 3pm ET, then the transfer will be completed and confirmed by 6pm ET. We submitted a wire transfer at 1:30pm ET, and received a confirmation of email of this request. To be safe, we called Ally Bank at 2pm ET and a representative confirmed the funds would be transferred by the time disclosure commitment of 6pm listed on their website. We were informed by the entity we were transferring funds to that funds were not received yet by 5:30pm, thus we called Ally and they assured us these funds would be sent by 6pm.

As the years pass by customer service is going down the tubes even for long time customers - they are crude and not of much help. They take a long time to execute a task. They waste a lot of customers' time.

Usually a bank tries to contact with customer service companies that can at least interact with American Customers. Not Ally. I recently ran into an issue with my password. I called and got--who know where. I really could not understand her and she just kept repeating herself. A waste of my time and their money. Find a bank that handles things in the USA.

My boyfriend got his car reposed in December of last year. When he was able to get his car back he called Ally Financial multiple times to confirm if the car was still available before sending any payments. January 11, 2023 he was told at 12pm the car was available and to make the payment, but after he made the payment and called back around 4pm. They told him the car had already been sold and he would get a refund for his money. January 18th he called and was told a refund check was on the way and to give it 7-10 business days. As nothing came he called again on March 1st and was told the check would be voided and a new one would be sent but this time for only half of the amount as the other half was used to cover “fees”. When he asked about these fees they said they couldn’t answer and he would have to call a separate department.

Back in July of 2022 I got an extension on my lease for 6 months (to be returned in January). I have a copy of the extension and bank statements showing I was paying. Come October of 2022 I woke up to my vehicle missing from my driveway only to find out that Ally had stolen the truck back. I attempted to get ahold of them for 2 months about it and every time they said they had no record of repossession even though the city police did.

This is the WORST “bank” I have ever done business with. I would give no stars if it was an option. I got up today to an email that my account had been restricted due to “suspicious activity” and to call them to verify my identity. After being on the phone for 47 minutes and answering the most absurd identity verification questions like what kind of phone I have and who my internet provider is, they were unable to unlock my account. I spoke with the fraud prevention department who also could not tell me what was so suspicious about my account seeing as though I had only made a few online purchases and loaded money onto my cash app account several times.

If you have money with Ally, I would highly recommend you withdraw it quickly. I don't want anyone to suffer the way I have with them. Last month I did a large transfer from Ally to Chase, I'd done this before so expected no issue. But this time, the transfer didn't make it to Chase. Initially, Ally kept telling me to contact Chase, but eventually a manager at Chase explained the process and it was clear, Ally was responsible. Called Ally back and they admitted they have to locate the money. After about a week, no response so I called Ally back. After passing their phone verification, I was told (on the phone) that my account would be locked until an investigation was complete.

My wife and I are financed through Ally for a car loan. I have paid my bills for over 5 years with super high interest rates and never complained. DEC of 2022 I fell behind on my auto loans. I was behind a payment and a half. I have always made my payments. My payments for this vehicle are 489 a month. I lost my job in Dec due to covid and me not being able to be cleared in time. In Jan of 2023 I got a job and started calling my creditors to get everything corrected. I have another auto loan through capital one. I called capital one and explained my situation, we made an agreement and my payments were back on track. I made 2 payments to Ally in January which should have got me caught up besides 150 dollars. I then every month since the double payment in Jan I have paid 500 or more trying to catch up. For the past 5 months they have considered me a late payment on my credit score, severely harming my, and my wife's credit.

I called Ally Bank regarding my credit card statement. The first time I called I waited 22 minutes then all of a sudden the music stopped playing and I heard nothing so I said...Hello about 5 different times and no one answered...said hello again about 5 more times then the person hung up...I called back. Now I'm up to 26 minutes now and still waiting for a customer service rep to help me...and you pay these people how much an hour to hang up on people or when they feel like it to answer the phone then to hang up on people...I'll never do business with this company again and I am cancelling out my credit card...never and I mean never again!!!

Ordered wire yesterday for a home purchase/closing today, never came, closing fell through. They claimed that are short staffed today. Can't imagine having my money in there. Day and a half to do an electronic transfer and they couldn't get it done.

These people had me for over two months trying to fix an error on my wife vehicle title. I was trying to sell the vehicle when I found my wife name was typed incorrectly. They said that I have to have all the information they asked in order to fix this. They ask for the DMV address and they sent the documents there when they supposed to send those documents to the Tax Collector office. After more than 2 months when I called them back they told me that is my fault because I gave them the wrong address. Is not their job to know where to send vehicles titles in order to fix names errors? Now they said that I have to wait for time needed to correct this and in the meantime I can’t sell the vehicle and I have to continuing making payments if not they will repossessed the vehicle. I feel like they are ripping my money.

As a senior I like the on-line banking Ally provides, never an issue in 13 years with savings accts. and great rate CD's. Ally offers 24 hr messaging as well as operator assistance. Paper mailed statements or online only. Once again I've never had the slightest issue. Enjoyed the generally best rates in CD's for 13 years of banking with Ally.

A withdrawal I made was flagged as fraudulent and I received an email saying to contact Ally Bank. After about 30 minutes of very long awkward pauses I asked them why they needed some of the information they were asking for and why there were so many long pauses as it seemed suspicious. They immediately began acting more rude and hung up on me. I called back and I explained what happened with the first call and explained to them that I in fact made the withdrawal. They said "no problem" and that it should be resolved within a couple days.

They unlawfully repossessed my vehicle when I was making monthly payments in the amount of my normal payment plus additional money each month to make up for missed payments last year. They did not give provide the Cobb Notification letter they are required to send me since they were accepting my late payments. They have had class action lawsuits against them for this exact issue and also within the state of Minnesota where they paid $780 in settlement due to them not following proper protocol per state laws. I got behind in payments when I was laid off last year, notified them of my layoff, they wouldn’t do any payment arrangement or payment assistance since my loan was so new so when I regained employment I have been paying monthly payment plus additional amount each month to get caught up.

It was all good, until one day I requested Ally to temporarily increment my debit card cash advance limit to $5000. At the time I had >$400K between Ally checkings, savings and CDs so it should have be no issue if I wanted to withdraw $5K, right? Ally kept pushing me back and forth for >10days and >15 phone calls, during which I heard many different narratives (aka lies) from the operators about why it was taking so long to increase the cash advance limit. Eventually I gave up and decided to move all my finances to a more reliable institution.

I had an auto loan with Ally. I called and asked for a payoff and was given the amount. I was told that if I sent a cashiers check, it would be processed in 4 days. I obtained a cashiers check from my bank for $15, 000. I sent the check overnight to the address the Customer Service Rep gave me. I checked the tracking and it was delivered the next day. I called Ally to make sure they got the check and was advised that no one works at that address and a courier picks the checks up and brings them to a different address. That was the first problem. Two days later the courier picked up the check. On the fourth day I called to see if the check cleared and was advised that it wasn’t 4 days since they received the check. It was four days since I sent the check, but it was only two since they picked it up. I was told that it would be 7-10 days to get my title after they processed my check. I thought that was unacceptable.

Very bad experience leasing a truck through this leasing company. My truck had an accident and they charged all kind of overages and did not return any overage paid by the insurance company. They did not reimburse and extra payments made by the insurance company.

If I could choose a negative rating I would! I invested in CD accounts with Ally because they are a large bank with really good rates. On March 15 I closed a 6 figure CD and asked for the funds to be dispersed in two other CDs and gave the amounts for each. Ally created two CD accounts but never funded them. After many phone calls, case numbers and the run around they funded only one account with all of the money. Clearly not what I asked for. I made more phone calls, spoke to several supervisors who assured me they would rectify it, more case numbers and more supervisors but no resolution.

Is my first time open joint account And Ally Bank make me run and don’t go back. My bf have auto loan at ally and it work well, then we try to open account. But today I know Ally wasn’t a good bank. Their requirements super bad, if you are not US Citizen you can’t be qualify to open an account on them. It need to be both US Citizens. If not, they will denied you application. This is not fair to everybody that are not US citizen. If I know it earliest I won’t choose Ally anymore, wasting my time. Call and ask for 2 days, end up with nothing done. Just get back to Chase, if ALLY never have good offer I won’t choose them. Ignore this bank, their system always run down. They are also discriminate bank.

Opened money market with Ally and it was a nightmare since day 1, they (ally) have all types of software issues, was never able to access the account and when I finally could access it froze, not able to navigate, when contacting customer service for assistance, they weren't at all helpful in fact they made the situation more stressful, ended up closing the acct due to extremely poor service And spending too much time trying to resolve issues, not worth it.

I contacted Ally in December to have a payment moved to the end of my payments. The first employee I spoke to said the only form of response of communication was by mail or by fax. The person said nothing about returning any paperwork. I then received a payment statement that I owed 2 payments. I then called again in January and had the issue fixed, so I thought. I paid the amount they required and they gave me another deferred payment plan. I sent the mail required back to them.

Consumers beware. We had two auto loans with Ally. I paid a 53K and 14K payoff amounts in 2021!! I have communicated for a year and provided Ally with documentation per their instruction for refunds they now threaten to send to the State Treasury. I have been lied to and misled. BEWARE!

Ally Bank is by far the worst financial institution I have ever dealt with. My father passed away, and we have tried to communicate who would be purchasing the vehicle. First they lost my payment that I made through their own third party billing company. Second, we over paid the payoff, because we could not get a correct amount (which they have yet to refund). Last, we haven’t been able to get our title. It has been and still is an ongoing issue to get my title. The customer service is extremely poor. Do not use this company unless you want to be over charged and don’t want your title to a vehicle YOU paid for!!!!

I asked for an extension on 2 vehicles, they said yes but only put 1 through the system. When I found out, I had a late payment on my credit, and they admitted their wrongdoing and did absolutely nothing about it. Their customer service reps have no knowledge of anything and it's always a joke to call or email. HORRIBLE place to do business with.

This is the WORSE bank in the world. I have money I've been waiting to get from the bank that I requested from my account and it's going on 6 months now and I'm still having problems getting my own money. Customer service is TERRIBLE. I do not recommend this Bank. I'm now having a attorney to file a suit against this Bank.

I received an Ally Bank Fraud Alert text for authorization of a suspicious txn on 2/28/23 using my debit card. I responded “NO” and immediately called Ally Bank. There were 14 fraudulent charges to the same company in Greece on 2/23 and an additional 15 fraudulent charges to another company in Greece on 2/28. The Fraud Alert was received on the 30th transaction. I have NEVER used the debit card on this account. The debit card has NEVER been out of my possession. The hacker had to have the 16-digit card number, exp date, and CVV/PIN code to use this card. The hacker managed to get 29 charges totaling over $4,300 APPROVED by Ally Bank before I was ever notified of suspicious activity.

I do not feel like this bank was ever my Ally. They would promise to do things and then not do them, or they’d promise not to do something and then do exactly that. And they’d backtrack on these assurances/promises without notifying me. I’d be waiting and after nothing happening by the time they said it would happen, have to waste time calling in to find out they changed their mind. They couldn’t even treat me with the basic level of respect and professionalism. For almost two years, I tried to get them to change my name in their systems to my correct name, which they kept messing up repeatedly. Numerous times, I provided them with identification documents to prove what my correct name is and dozens of times I was promise they had fixed my name in their systems, but almost two years later, they still don’t have the correct name.

I entered the Ally Bank promo following all of the requirements to the tee. Ally Bank failed to pay out the promo in the allotted time. After repeated calls I was not able to get any resolution. I would not recommend Ally Bank to anyone. Fraudulent banking methods.

There are rules to what can be written in these reviews so I won’t be able to tell all the details. Simply put. There is a very good reason a class action lawsuit against Ally was won by the people. Ally was sued for millions and somehow still on their feet. They were also forced to stop reporting negative accounts to the credit bureaus against thousands of former customers. Do your research. Read all about it.

I had a very frustrating experience when opening a CD account with Ally Bank. Initially, once I submitted my application, I received an automatic message stating that the transfer from my other bank account could not be made and that I needed to contact the customer service line. Upon calling, my new account was inexplicably blocked, and the representative I spoke with told me that I could not make any changes to the account at that time. She ensured me I won't be charged any fees later for any changes since I just opened an account. She also reassured me that the block would be lifted in a few days. However, the transfer proceeded anyway and now I have to pay a $2000 fee for making changes to my CD.

I was approved for Coverdraft in my account, which was verified with the agent on the phone, but Ally has their sole discretion to say yes or no to any type of purchase. I was at the hospital trying to do a critical diagnostic exam and they couldn't approve the charge using Coverdraft. After being told this by the agent after half an hour because she didn't know why this occurred. I urge everyone to disable Coverdraft because it does not work and/or you cannot rely on it when you need it most. Very deceptive company practices.

I’d like to first say that I used Ally for my car loan and had a great experience and for that I decided to try their credit card. I had a question about my credit card due date because the online account was showing the wrong date. I decided to call in and got an irritated rep. She was very snarky and was rude every time I asked a question. Maybe she was having a bad day but me being the customer I’m expecting nothing but the best customer service. 0 stars for her and I hope I have a better experience moving forward!!!

I've had my auto loan with this bank for over two years and never missed a payment. I call to get help with my account and all I get is a runaround. Changing to another lender. This is the worst bank I've ever dealt with. Horrible customer service...

In August of 2022, I had 2 checks stolen from a local USPS mailbox. Someone washed the checks and cashed them with Bank of America. While the checks were obviously washed, Ally allowed the funds to be withdrawn from my account totaling $6,759. It's 2/17/2023, and Ally continues to refuse to refund me for the stolen funds. Consumer beware, Ally doesn't offer provisional payments in these situations. Unless I hire a lawyer, they are never going to refund me my money. Please, do your business with another bank. Ally doesn't care about keeping me as a customer, they won't care about you either.

I would give them 0 stars. Complete incompetent customer. I called on 4 occasions to get my lien release and 4 different incompetent people gave me 4 different answers. This is by far the worst bank to have anything with. I will NEVER recommend this company to friends or enemies. To give incorrect information on 4 different occasions show the lack of training and careless of this company. Shop elsewhere.

Readers digest version; Adult daughter bought car 11/21, Dad signed loan with Ally. Daughter does not make 1st or partial payment, Dad steps in, wires Ally directly to her Accnt#, payment accepted. 5 other payments of 1000 or 2000 made same way through Nov. In dec, I sent 2500 to pay off the 2300 bal. NO comms from Ally, I'm expecting a lien release and a check for the overpayment. Their phone reps are of no help as their reps are functionally very limited and there is no recourse. 5 weeks later in Jan, Ally returns my 2500, no explanation again. HAS ANYONE EVER HEARD of a bank returning money they have in hand? LOL. I write a letter to them along with a certified check and copy my lawyer-son...10 days later account shows paid in full but where's my lien release?

Ally Financial secretly drained my entire account of 540 dollars using monthly 20 dollar fees on an account that I had back when I was with TradeKing. This was an account I had using the money I earned working in my teenage years and I had kept money aside in case I wanted to invest. Ally Financial decides to drain my account without telling me, and I only discovered it when I finally received an email from Ally Financial that my account has been emptied on Jan 17. This is highly unethical and predatory, and I want my money back.

Have been trying to break a CD and get money returned. Here's the experience to date: They will happily let you open a CD via an ACH transfer for more than $150K but have an internal limit of $150K to return the funds via an ACH transfer. They claimed this limit that this was holding up returning the funds. Next, they claimed they had approved the higher amount and it would be sent on 1/26 or 1/27 but have not. Next, they again claimed it was approved to be sent and next it was not approved to be sent. Next they claimed it was in a queue to be sent and it was approved but would not state when it would be sent. They claimed that sending the funds via ACH depended on when the queue it was in would be processed. Good luck. Do not put any money into Ally, especially if you need it for a pending transaction such as buying a house.

Banked with them for about 10 years. For the last two, can’t get through in a timely manner, calls dropped, on line questions not answered and last week (after 10 years), they would not verify my account when I called in and then said they were ending the call. I’d bank local and use a different bank for higher online interest rates. I’m moving my accounts.

If it was possible for me to give Allied Financial a half star, I would! I made the big mistake of signing for a car for my daughter and financing it through Ally Auto. Because my daughter has been going through financial hardships I've been making her car payment for almost three years, and I've NEVER been late. For the month of December I explained to my daughter that it was her responsibility to make her car payments not me, but since I'm the primary name on the contract, failure to make her payments on time can be harmful to my credit score. The payment is $394.00 a month, due every 5th of the month. My daughter only paid $300.00 and I told her I'd pay the balance. Due to my busy work schedule I paid the balance on 8 January, but by then Ally Auto had hit my credit score for 59 points for being 30 days late!

After being a long time customer for Ally Bank I have to close my accounts. I got just frustrated dealing with customer service about my issue. It's a long story to try to explain that. Basically, with each call they were giving me misleading information and complicating the issue even more.

I bought my car through GM Financial and paid it off within 1yr. $10,000 down, and the rest shortly after. I've called 7X to get a fax and letter mailed about this matter and still haven't received ANYTHING. This is a TERRIBLE COMPANY!!!

I fell behind on payments so called Ally to set up a payment agreement to catch up on payment. After I caught up on payments I called several times over the last few months to have Ally discontinue the extra added on to my payment and was told by several customer service agents that this would no longer be taken from my account. Every time I was told that they had taken care of it and I would be only responsible for my normal payment amount yet they continue to take the larger amount out of my account thus stealing money from me not owed. This has caused me financial hardship as I am on a tight budget every month to pay my bills causing me to not have money for my other bills. I don't suggest dealing with Ally Bank as in my personal experience they are crooks.

AVOID at all cost!. Ally is a failing bank. Take a look at their share price. 50% of time no online access. Bill pay is suspicious. We lasted 6 months with. Banking Regulators need to act now to protect consumers from Ally Bank.

They have put a hold on every one of my paycheck and checks. I was supposed to get an email with reasoning, email was blank. I have tried speaking to reps and no one understands what is going on. Every employee gives me different answers. I have never dealt with this at any other bank.

Ally has stolen money from our account this week with no explanation or notice. They refuse to even discuss let alone return the money. I only found out by accident when logging into the account. There have been many other examples in the past of horrible customer service as well. We are done with this criminal organization and will be finding another bank. Avoid them at all costs.