Ally Bank Reviews

Instead of the balance going down after monthly payments, it increases. Takes advantage of the poor. I have been keeping track of my monthly balances and instead of it decreasing from last payment it increases on average by $125. Their interest rates are astronomical.

Have been a customer using their banking products for 7 years. I never overdraft or pay silly fees. Had to use them for a wire transfer to pay off a loan. They called me to confirm my form details and made some corrections to ensure it would be accepted by my lender. It went through without an issue. Simple customer service interactions like this are always quick and completed by well-trained, polite folks. They used to have more competitive rates for savings, but it's been beat by others like Citi as of late. That's the only reason for 4 stars instead of the full 5.

Updated on 02/19/2020: I posted a review in January and this is an update. I still have not received my $9013 overpayment. Ally does not deny receiving it but has to find where the payment went before refunding to me. I am speaking to some directly now and Rosa is very sympathetic and assured me that I will get the money which has been with Ally since January 17. So, what does a senior citizen on a fixed income do when unable to cover debts incurred as a result? Everything suffers including health.

This company has been a nightmare to deal with. Customer service is the worst I have ever dealt with. Every time you call they say "due to heavy call volume you may want to try your call again later". If you stay on the line, they answer it pretty quickly. No one in customer service is in the U.S. and therefore are very difficult to understand. They just tell you what they have been told to say and then ask if there is anything they can help with. I asked to speak to a supervisor who picked up 18 minutes later. He was absolutely clueless as to what to do. The entire call lasted 38 minutes and 18 seconds. Ally signed for my banks check on the 18th and were still denying receiving the check on the 24th, which conveniently put me out of my "10 day Payoff" amount. I am still dealing with them. If I ever get the loan paid off, I will gladly pay a higher interest rate next time to NEVER deal with this company again.

I just saw a commercial for this awful company telling people to go online and read customer reviews about how great they are. I used them for financing a car and found them to be a nightmare from start to finish. I ended up paying the car off just to be done with their incompetence and just plain mean customer service. I would think twice before using them for anything.

Do NOT work with this bank. There are other choices out there that will work with you fairly as a consumer. I highly discourage anyone from using this bank for auto loan. If you do make sure you do not take on a flexible interest loan. Make sure everything is clear to you and in writing. They will tell you things are in writing but when you ask for it and what page it is on, they will not produce the guidance they state you over the phone. That's what happened to me.

I’ve been an Ally customer for over two years and I love it. I use it only for a savings account and regulate send money to my checking account at another bank and vice versa. What I really love is while it would cost money to transfer money from my other bank to ally, if I initiate the transaction from ally, it’s free. Also the interest rates are super high!! Of course that varies so it’s always changing but it’s still way higher than most other banks. Also, anytime I’ve called I’ve immediately spoken to someone and they were super helpful. I love ally and would use them anytime. I highly suggest it for a savings account.

I will be brief. Auto Loan paid off 3 years ago.- Loan sold from Jeep to Ally. (I believe.) When loan was paid, Title never sent, Lien never removed with the state of NJ. Call #1 @10.00am- while standing at the DMV. after being told Ally still had a lien and they are by far "the worst" by someone at the DMV I called customer service. Since it was paid off, No account associated with SS# so they can't help.- disconnected.

Please be careful before you decide to open a bank account with Ally Bank. I opened an account and set up my direct deposit. I have a loan out there that I am still paying. And I contacted my loan company to give them the new information. They have a verification process where you share your screen and they verify your banking information. No big deal I've done this with two other of my Banks. The following day I went to look at my account to ensure that they had deposited the rest of my loan. Well Ally Bank blocked my online account. When I called loss prevention they told me that the account was now compromised because they had my username. When it was me that logged in in front of them. They made the decision to close my account when I have bills going in there. I had to wait 30 minutes to get a live person.

My mother who is 88 now, bought a vehicle warranty through a Cadillac dealership. The warranty was with Ally Bank. She decided to cancel it within the 30 days and contacted Ally. She not only phoned them, but sent them a letter. 3 years later she is still getting statements from them. Because she now has beginning stages of dementia, my sister and I phoned Ally to find out why they were sending her statements. We first had to go through customer service reps who are in different countries. It is difficult to understand them. You really have to raise a fuss in order to get to a supervisor. When we got to a supervisor, he verified that our mother had canceled. He said he would turn it over to their investigations and contact us. In the meantime they came and repossessed her car.

Ally was great until the end. I was never late and traded my vehicle off for a new one. I was told not to send in another payment as the 10 pay off was given to the dealer. I was notified I was hit with a late payment and called. They stated no they would not hit the late on the credit as they were working with the dealer. Guess what, they did hit me with the late. I put in a dispute, Have not heard anything, and it lowered my credit while trying to buy a house. They don't let you talk to the dispute department. They were paid OFF! Now I am trying to contact them and waiting on hold, I have no idea how long this will take. They have a recorded line and can look up what I was told and still have done nothing to rectify the situation. Absolutely a cut rate company by doing this. If you are late, you pay a late fee, when they make a mistake they see no big deal but you pay the price anyways. I would never recommend this company to anyone!

Whatever you do, do not use this company and encourage all who may be interested to read their reviews. There is a huge problem there with their communication. The left hand HAS NO IDEA, what the right hand is doing. They had no record of my calls and inquires and even if you spend 45 minutes on the phone with them, they do not have anything noted or in the file. They are so unprofessional, and they are inexcusably rude and unorganized. Trying to make continual payments using their site has been a true challenge.

Took out a car loan with this bank. Car was struck and total by another vehicle about a year later. I had never missed a payment. The other person's insurance called the car totaled and paid Ally directly the amount that the car was worth. This should have paid the car off and left a couple of hundred dollars for me. I called Ally so many times...no one could understand. One rep says "this makes no sense". After about 3 weeks and repeated calls, today I get a rep who says that there is a check box on the account that identifies me as having to pay the entire interest for the loan. Very sad.

I have paid on the 22nd of every month- my car payment. I called on Xmas to make sure that I owe for the month because I had paid an extra month because the holidays are expensive. The male rep told me that I didnt owe anything until my next payment on Jan 22 (the date I've had since I started). Well, on Jan 1 they dedcuted my car payment which left me with 80$ in overdrafts fees (which is why I spent a half hour over the holidays to make sure to avoid) then I call customer service and they are not listening to anything I say. The woman is literally just spouting off information that has nothing to do with my situation.

I have had Ally for many years without disappointment. The interest rates, customer service, and products are phenomenal. I can call any time of day and receive a knowledgeable staff member who is willing to help me within minutes.

My husband and I have never had such a bad experience with a bank in our entire lives. I would NEVER do any business with them again in the future. They recently decided to rebrand themselves from CENLAR mortgage to "Ally" and change their electronic payment name and payment address. In making an electronic payment in late October under the new "brand" we added an extra digit in the payment address -- unfortunately, we didn't realize the mistake until a few weeks later when the payment was recredited to our account, making our payment late.

I deposited two checks into two different banks on December 25th using the mobile apps. In One Bank the deposit showed up the next day at 8 a.m. on December 26th. The deposit completely appeared from all records in my Ally Bank account on December 26th, so when I called customer service, they told me that the deposit would not post for another 24 plus hours because the 26th was a federal holiday, then they split the deposit into two separate amounts making less than half of a table 48 hours after the deposit, which spanned 2 business banking days, and the remaining part of the deposit available the following Monday.

I have been making on time monthly payments to this company. At one point I was able to make a larger payment to go towards the principal. They have since assured me that payment went towards the principal, however they then forwarded the due date by 3 months. I did not catch this when making the following months payment which was then scheduled for 3 months later... but guess what. I still owe the finance charges for that current month which is now up to the cost of another car payment. They really don't let you get ahead if they are going to forward the payment date but charge finance charges anyway. I attempted to have them fix it and they stated there was nothing they could do. As for me I will be contacting my bank to take over this loan so that I will not have to deal with this company any longer.

My car was financed thru Ally Financial from 2015-2019. In 2019 I refinanced because I was being robbed at 17.6 APR. Ally got the payoff check on 11/22/19 and then did another EFT payment of 485.40 on 11/23/19. I am LIVID. Here we are 30 days later and too many lies as to when I will get back my 485.40. First I was told it would be sent FEDEX on 12/16 which is the 18th day per policy. I called on the 17th day just to ensure I was getting my money back. Fine. I call again on 12/19 to obtain a tracking number and was told I should receive my check on 12/19 or 12/20. So here we are on Xmas Eve Eve I call to explain I want a tracking number and was told the check was sent out regular mail on Dec 12,2019 and here I am 30 days later no refund that they shouldn't have took anyways. Beyond ANGRY.

Ally Bank is the worst finance company to go through. When it is time for me to get a new car, if Ally is the finance company, I will RUN out of the dealership. After I made my past due payment plus some of the current balance due, these people came and repo'd my car. Sergio in Open Management is the biggest ** ever, he told me my payment isnt being honored because it wasnt "certified" funds, mind you they transferred me to the 3rd party payment center when they harassed me for my payment. I made a second payment 8 minutes after they closed so it didnt post until the next business day & when I explained this to Sergio, his response was "that's not our problem". Long story short DO NOT DO BUSINESS WITH THIS COMPANY, all of your hard earned money will be thrown out the window.

Financing through Ally was fine but trying to either refinance or pay off is a nightmare. We tried refinancing first but was told by one person that they couldn't do that because they were 2nd lien holder that the car dealership was 1st lien holder to speak to them. Of course the Car dealership said they didn't have anything else to do with vehicle after Ally financed it. After talking with two more Reps. from Ally, whom neither could hardly speak English and were hard to understand we told them we wanted to pay off loan in which one asked if we wanted to refinance after being told by the first of three that they couldn't do that.

Locked in a loan and spent weeks gathering all documents needed. Told I needed to pay for appraisal. And as soon as it was done they said, "Oh sorry we should have caught this before we started the process but your house does not qualify since you had it for sale in the past." Which was the 3rd question they asked before starting the process. And I told them it was. They still haven't refunded my money and no way to repay me for the hours digging around for the 48 documents they required to scan in. Worst experience ever.

I have leased a Jeep from Koon Tysons in August 2016 for 39 months. I returned my car on time, with about 3,000 miles less than the total allowed and in very good condition. My husband tried to cancel our online account after the last payment made on November 30th and could not complete the transaction online. We both forgot to follow up on the matter and next thing I know, I see another monthly payment of $495 on my account. I call Ally and they assure me they will cancel the payment. In fact the next day I receive an email from them confirming the payment was cancelled. On my bank account, it still showed as pending so I assume it will take another day to be processed.

I co-signed for 3 vans using Ally as the bank. The company I invested with, went bankrupt, and the Ally account and payment portal was closed. I was unable to view payment information, so I did what any normal person would do and called their customer service number. I was given specific instructions for payment, which was followed accurately. We mailed in three separate checks to a PO box we were given and Ally says that they never received them. We provided the carbon copy of the check, they see that we called customer service, and were not directed to the proper department.

This has to be one of the worse financial institution in America... I leased a 2017 Jeep Renegade from a dealership in Fairfax, Va. The Lessor turned out to be Ally Financial. I had never heard of them and I hope I never hear from them again. First of all they’re an “on-line” bank only. If you have an issue it’s done on the phone or on their website. They outsource their call center and the customer service reps barely speak English... If you have an issue, you’ll be transferred to someone else who speaks even worse English. They have little or no concern for the customer. Their main concern is making sure your automatic bill payment is set-up. This insures them payment no matter what.

** "bank" I've ever had the displeasure of using! They have picked a random day every month to take a payment from me and proceeded to charge me $30 as an "insufficient funds fee". This is ridiculous especially when my personal bank has a FEELESS 48 overdraft protection through my credit so you can add or move money around to correct the issue. This is the only payment institution I've dealt with that has added an extra nonsensical fee for something like this. Their blatant theft in this way has accrued them an extra $150 in total so far. I cannot wait to refinance and never deal with Ally Bank again!

We refinanced My son's car with USAA 2 months ago and still have not gotten the title. He got a blue title envelope, but in it, was a letter that said they would send the title. We’ve tried calling for about 6 weeks. So many times We were transferred and put on hold for over 30 minutes! I called again today and was pretty fed up. Today I found out that ALLY sent the title to the wrong address back in OCTOBER! It is now almost December. My PO Box is 2097, they sent to 2091. Then the lady told me that the other bank was the one that requested it to be sent to a PO Box and the address was hard to read because it was handwritten, so basically they guessed.

I bought a car through Ally Financial 1.5 years ago. I had a co-signer that passed away shortly after purchase and they had put his name on the title but not mine. I finally sell the car around a month ago and pay it off. I was told that the title would be sent in my name and would you believe it? I get the title in the other guy’s name. How can I be paying on a car that’s not titled in my name? Clearly illegal.

Will be the first and last time using Ally Financial. Worse experience ever. At first they are very nice getting loan and making the payments. But once your loan is going thru a totalled loss and insurance is making investigation and makes them payment they come out with late fees and finance charges on top of once loan is pay off. Worse customer service ever and can never get a correct answer from their associates on the phone. I been in the dealer business for 20 yrs plus and have never deal with anything like this. Would not recommend ally financial to anyone. Trained your employees to have all the correct info in computers for customers to get correct information and not changing every time calling.

I have a savings account. I needed money to pay a bill. It said I would have it by Wed. A week later it's Saturday and I haven't seen it. I go to the app and it says bank not available. I think this bank is a scam.

I just bought a new truck from a dealership and they ran it through Ally Financial. I had to register my checking account with them on-line to make my payment without being charged a fee of $3.45 So I did. Only to discover this month I was double charged for my truck payment after making it on Nov 8th. They debited my account again on Nov 13th saying it was set up on auto-pay. I have never used auto pay in 50 yrs of being on this earth!!! They had no reply for why they took the second payment after receiving the first one Nov 8th, other than "it was auto pay!" Worse yet it wasn't applied to my principal. It was added as a credit for future payment! CROOKED!!

I unfortunately accepted a car loan at the dealership with Ally financial and this is absolutely the worst company I have dealt with in 25 years of car loans. In 3 months I've paid extra every time. When you pay extra it's supposed to go towards the principal (Total amount owed) and not saved as a credit for future payments. However after paying close to $2,000 in 3 months and seeing my principal only decrease $900, but my paycheck saying that I owe $0 for at least 2 months coming up I quickly figured out their scam. Crediting the extra money towards future payments allows them to charge a interest rate on a principal balance higher than it should be. Whereas if they applied my overpayment towards the principal balance it would decrease it and they wouldn't get as much money from a interest rate on a lower balance.

This company is horrible. Trash would be an understatement. They allocated my payments to wrong thing and showed as late payment. How can you have a late payment with auto pay? No one at the company speak proper English or understands when I explain an issue! I’ve been getting the runaround with no solution to my problem. But yet they send me a text about a late payment.

I have had an auto loan with Ally for 3 years. I had heard horrible things about them but never had a bad experience until now. In August I had to split up my payment. I ended up paying the second half 8 days after my payment was due and was charged a late fee. When I paid the remaining balance, it included the $7.88 late charge. The page stated I was being charged the additional fee. When I looked at my statement this month, preparing to pay my monthly loan payment, it stated that I owed a late fee of $7.88.

I called in to get an extension due to switching jobs. I was told that was fine. When I told them I didnt get paid till the 18th and my payment was due on the 16th they stated that it wouldn't be a problem. I broke my payments up (due to switching jobs) and was to pay 127 on oct 16th and 284 on nov 16th. They have marked my payment as late and now say I have to pay it in full. The customer service is awful and I hate calling in. I'm looking at other companies to refinance to just get away from them.

I WILL NEVER FINANCE WITH THEM AGAIN. I have been dealing with them for 3 years. The customer service is AWFUL. In recent events I have had to call customer service several time about late fees on my account. I know that I have 10 days before a late fee is applied to my account. Within the 10 days grace period they will harass you to the point that you don't want to answer your phone. So when I finally do answer it's always a Foreigner sticking to script. I explain to the customer service rep what I already know.

I made the mistake of applying for a mortgage with these bozos. After repeated requests for things that had nothing to do with the loan application, verifying that I was correct and then asking again for the information that they agreed wasn't necessary. I was asked to explain their pulls of my credit file, the transactions of my 401K which wasn't being used at all for the mortgage, copies of a cancelled bank check which you don't get back DUH. Jumping through hoop after hoop because the people who are reviewing the loan application are only following the computer requests and never reviewing any of the materials they demand.

Ally Financial is the absolute worst lender I have ever been with. I have spent several months proving that I have made my payments on time. They have done absolutely nothing to help. They have not documented properly. None of the supervisors have done their job, and the customer service people are a nightmare! I would never advise anyone to borrow from them ever!

Been banking with Ally for many years and up until now couldn't fault them. Something has changed and not for the better. Over the course of the last 5 weeks I have had truly abominable service from multiple people: Sent 3 secure messages to the IRA department - all ignored - I had to make multiple calls from Europe to tell them what I needed and demand it get actioned. They didn't process my wire transfer for a week -called again from Europe to be told that they were undertaking more checks because my signatures were not identical on the distribution request - I asked why no-one had informed me of this fact or the fact there was going to be a delay. NO explanation was forthcoming. I had to email them a copy of my driver license to confirm ID - whose signature is ever identical if it's a real signature!?

This bank is the worst. I had an auto lease and extended the lease for one month and they promptly cashed the check and then lost the paperwork. Then they send me another invoice for the number of days that I actually did extend the lease for. So instead of getting a prorated refund for the time I returned the auto, they are trying to double bill me.

My car was totaled back on May. My insurance company paid them and there is a balance due. I called and spoke to someone and was told to pay what I can. I just received a statement from yesterday. Today I received another letter from certified, now get this, they are going to repossess my car and they give the date the trip is going to happen and my thoughts are, "How do you repo a car that’s been totaled." I laughed when I got it. Who is running that loan department that you send out a letter this stupid. I mean really!!!! I have another car financed through another bank.

Every time I think of this company it frustrates me. Everything was fine until my car got totaled. Getting the documentation I needed from this org for the claim was irritating but not the worst. I got everything I needed so insurance would pay out. I was still left with a balance, which apparently Ally refers to some other agency for collection when you're paying on a loan to them for a car that's no longer in service. My account was no longer available to pay online to after this transfer.

They are not an ally. Too bad you cannot do negative ratings because one star is too high. My account was locked when attempting to add a recipient to Zelle on Thursday. Ally emailed me about the transaction with instruction to contact the bank if I did NOT perform this action. As I did perform it, I did not contact them. I see no change in my balance, as Zelle is instant, and assume something went wrong. I then attempt to send money, via Zelle, to an acct that I hold at another bank. It is then that I get the error message that my Zelle acct is blocked.

I wish there was a negative score system Stare going to 1 through 5 for bad Because Ally is the worst bank I have ever used. I leased a 2014 GMC Sierra 1500 through Ally and was never late. This company is a bunch of liars and scammers. I turned the truck in and had to pay $2600. in over mileage fees so I spoke with them and set up a payment arrangement with them. Which I paid every payment on time. Then I found my father DEAD in the basement and had to pay 10K in funeral Fees. This happened halfway through my payment schedule so I called them to tell them that I was not going to be able to pay the month of October of 2018.

I've been making partial payments and instead of them putting it towards my car note like have been for the past 2 years they decided to put it towards the interest. If you see I'm making partial payments that's for a good reason. Now I owe the car note!!

I have had an auto loan through this company for a while and they are fine if you absolutely never have to call customer service. I have had to call them over 30 times in the last three months to get them to send me paperwork to get permission to remove a second person from my car's title. All they requires is for them to send me paperwork and for me and the person to be removed to sign the paperwork. Took me 10 calls to get them to send me the paperwork in the first place. Every person that I talked to had no idea what I was talking about and had no record of my previous calls.

My car was flooded and totaled out. I called Ally to inform them of this so I wouldn’t have to continue to make a car payment on a car I didn’t have because it had been towed. The lady I spoke with said that my insurance needed to call them and it would be taken care of. My insurance calls and then about 15 minutes after they call, I call Ally Bank to confirm everything. They have no record of my insurance calling 15 minutes ago and tells me that the first person I spoke to told me all wrong info. I asked for a manager and still they are telling me they didn’t receive a call from insurance. I spoke with my insurance and they did in fact call. The manager was no help and he kept repeating the same thing because he couldn’t understand me and I couldn’t understand him because I know he wasn't from America. I do not want to have to argue with someone when I did exactly what your employee told me. They need to learn to properly train Americans!

They are quick to take your money, but getting it back is like pulling rattlesnake teeth. Closed IRA accounts (2). Week & half ago. Said it might take 10 days for USPS to get the check to us. No expedited mail options! Losing 30$ a day interest. Should be investigated for using depositors money, making millions, with no compensation. Still no checks. Stay away from these shysters.

They don't keep agreements and are rude on the phone. They did not record notes even though they say they do. For the past 6 years I keep telling them the same thing and yet they don't update notes. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY. I don't give it a full star... Not even a fourth of a star. I honestly don't know why this business is even open. Do not use this company! Do not use this company! DO NOT USE THIS COMPANY!!! They will screw you the first opportunity they get and they don't do anything to help correct the situation.

In 2014 I financed a 2012 Ford Edge. First problem occurred in 2017, I was unable to get title information to register and plate the vehicle in GA. During my calls, customer service was poor and unsatisfactory. My vehicle has sat from 2017 - 2019 resulting from inability to get title information to register and plate the vehicle. Recently, 2019 August my vehicle was reposed for inaccurate and omitted payment history. Since the vehicle repossession I have had a horrific time just trying to get a fax number to submit accurate payment history. I have been yelled at, and argued with and given incorrect information. I have been advised of the pending payment associated with the repossession; additionally, I have been unable to resolve this situation therefore, I have had to report this problem to the Better Business Bureau, Consumer Financial Protection Bureau and the GA Attorney General.

Ally allowed fraudulent Loan for $64000! Someone applied and got a loan with ALLY for 64k under my SS using a different address from my credit report address and misspelling my last name. How can they not be suspicious of that? I hope they have to ''eat'' the fraud they were stupid enough to allow. It's caused me to lose days of my life fighting this and getting it off my credit.

I spent 2 weeks trying to set up an Ally Trust account. I followed every instruction to open an account online. Nothing happened. I called and they said they didn't get the uploaded trust docs. So, I sent them directly to the trust email. Still no account information was sent. I called again and now they are telling me I need to send them by mail. This is not what their "opening an account" tells you to do. I was told twice to upload them to their email. I finally decided not to go with Ally. If it is this hard to open an account, imaging when there is a REAL problem.

Recently opened an account with Ally and getting them to send your distribution takes forever. I requested a distribution on 7/29/2019 and as of 8/12/2019 still no money. They claim they mailed the check on 8/1 and it could take up to 10 business days to arrive. That is just insane. I have a feeling the check is lost and it will take even more time to get a distribution. I told them I needed the money for food and meds but they told me there is nothing they can do to speed up the process. I will be moving all my accounts from Ally.

Yesterday I was highly irritated with another national company after repeatedly attempting to solve a particular problem, and when I finally gave up and called them, the person I talked to only served to irritate me further. Still angry, I next called Ally Bank to address an issue regarding access to my online account. Ally's customer service representative promptly solved my problem and did it in such a way that I was laughing instead of grinding my teeth. I have always found Ally Bank's customer service to be top-notch.

I am so glad that I switched to Ally Bank! The overdraft charges are strep $25 each items, but their customer service is bar none. And you can deposit using your phone. I would highly recommend Ally!

Long waits to talk to someone on their 800 number. Also, more difficult transactions require too much verification. Otherwise my experience has been fair.

The only downside to the online account is the inability to deposit cash to your account. If you need to deposit cash you would need to get a check or money order to do it. Or you would have to deposit into another bank account and transfer.

The customer service is great. I was able to chat with someone online and they helped to walk me thru the steps of an IRA transfer. The interest rate is a little bit higher than most financial institutions. Ally Bank offers a wide variety of accounts. As the years have gone on I started with a savings and now have a credit card, CD and rolled over my IRA.

Ally has been wonderful in their customer service. Someone is always been there when I have a question, they are great! Ally has worked with me when my payments were running behind due to a divorce (when my husband, Kelly, met a girl 23 years old, 44 years his junior, in Guatemala). He lied and said I abandoned him.

We've utilized this bank for quite a few years as a separate savings and have used the auto division for a few loans. The use online is excellent with easy navigation of the website. Mobile deposits can take a while especially when some of the writing is not clear. A few times I have had to ask for another check from someone or submit a couple times. That's it.

This is absolutely the most crooked company I've ever worked with in my life and I've had a lot of car loans in my days. I purchased a vehicle from them 14 months ago at Ken Garff in West Valley City Utah. I purchased it under my personal credit and my business credit to help establish my business with credit. My rate was 14% with the ability to refinance 12 months later. I went to refinance and they wouldn't approve me for the loan because they said I was too upside down in my vehicle. I've paid $10000 over a 14 month period and $7000 has went to interest. I'm not a mathematician but that's 70% interest not 14%.

Would like making deposits easier. Instead of mailing in, maybe use debit card for quicker access as I don’t trust the post office at all! Could breach account info if lost. Otherwise it’s great value.

I have only a savings account. Pro: interest rate is a little better than available at brick-and-mortar institutions. Big con: it takes 24 hours to withdraw funds; I can't get money quickly for emergencies.

I would recommend Ally Bank to anyone. The customer service is commendable as is the interest paid on accounts. This online bank also offers competitive rates on home loans and provide exceptional assistance every step of the way. I have never experienced difficulty meeting requirements needed to complete the process. The feeling of being treated like a person instead of just a number adds to my being committed to the outstanding service Ally provides in every aspect of involvement experienced by me as a client. Rest assured that you to could expect an identical association throughout once connected with a professional representative of this established online programs available to the public. OUTSTANDING COMMITMENT TO EXCELLENCE. Thanks for the opportunity to express my pleasure.

I love this bank! If you ever need to call in the customer service reps are cordial and competent. Online banking tasks run smoothly and efficiently. Bill pay works from one bank to another very quickly.

Ally has been a godsend for me and my family. They are extremely digital friendly, convenient, offer fair savings interest rates - and best of all I can access my money anywhere. Would definitely recommend them.

Worst customer relations experience ever! Staff rude and unresponsive, only response was threatening to have a collections company pursue me for their excess wear claim. Returned my vehicle in excellent condition. No issues, including any windshield damage. No notice of 3rd party inspection, did not occur in contractual time frame. Received a $1,295.78 invoice for a greater than 1/2" windshield 'crack' per their Dings & Dent guide. Their own report photographically documents that the chip was acceptable.

I really like Ally Bank. I can do everything online which I love and their rates are better than brick and mortar banks I’ve had in the past. I’ve never had a bad experience with customer service either.

Have linked my local bank to Ally which allows easy transfer of funds between the two banks. This allows me to have my pay check to come to my local bank for my immediate needs, then transfer the surplus fund to Ally for their great savings rate. Then if the funds in Ally are needed it is easy to move the funds to my local bank.

I really like their online banking. I've had them for about 1 year and haven't had any issues. I have a pretty busy schedule so the online banking options has served me well. I make my payments from my phone without any hassle.

I really enjoy the ease of access to my account through the mobile app and online. I especially enjoy the high interest rate I receive on my checking and savings accounts and the ATM fee reimbursement! Only downside is that you cannot deposit cash and it can take a few days to transfer funds from a brick and mortar type bank into my online bank account.

In 2012 I opened an auto loan with Ally. Just recently paid it off on July 12, 2019. I'd read a lot of bad reviews about this company but not once did I have a bad experience in 6 years. Always made my payments on time with no complaints of late fees. From the time I paid the vehicle off it took 3 weeks to receive the title with a cancelled lien. Today is August 2, 2019, not a bad wait. Ally did OK by me. Bottom line, I would go with them again.

I use Ally Bank as my primary on-line bank and have been a very satisfied customer since the bank started. The service and products meet my needs and wishes and has even limited my use of the credit union available through my employer.

I found Ally Bank easy. It was easy to open the account, easy to set up & easy to connect with my other banks. Plus, it offers no fees, which is really important to me. I’ve been with the bank about six months and have recommended it to several other people.

So I was going through hard times and decided all I could do was to give the car back to Ally. I know they sell the car in auction and I am responsible to set up arrangements to pay off the balance. The car was given back on 10/31 and a few weeks later they sold it for 7 thousand dollars less than I owed. They sent the ONE letter to me sometime in November telling me it was sold. I never received another letter to give me the information to set up payments. Had I been late in the past on a payment, I would receive one letter a week to remind me!!! But after the one letter in November/ December, I didn't hear another word from them. Not that it's an excuse, but the holidays are hard enough to juggle.. Forgot about the letter!

Online banking is convenient. I can check alerts and do my online banking at anytime. Manages my accounts from paying Bill's, keeping track of alerts transactions between accounts money transfers. Makes

Interest rates are very competitive with the savings accounts; with no minimum initial deposit needed to open the account. It's also very easy to transfer funds back and forth from my regular checking account.

Ally financed my truck through the local dealer and offer a decent APR. I made my first payment online and three weeks later get a phone call that I owe them my payment plus a late fee. I called them back with the confirmation # they gave me. After speaking with multiple people they refused to acknowledge the confirmation # or do anything to work with me. They insisted on a double payment plus the late fee. They also charge an additional $4 to make a payment over the phone. I had to borrow a computer to write this. So they now owe me for an extra payment which they still refuse to acknowledge and I had to pay extra fees despite the fact it was their mistake. I am looking for a new bank now.

Prior to changing over 100% to Ally Bank (online) was with US Bank who had horrid service, no interest to sneeze at, website didn't work 24/7-couldn't talk to anyone unless 9-5 M-F. Since with ALLY, am extremely happy with their Banking and even re-fied my Home thru them. AWESOME! Interest checking .10, Savings was at 2.18, down this mo. to 2.08 constant interest. Banking online is the only way to go. IF I need Cash, go to grocery store get cash back, can go to any ATM, Ally will pay $10 if you use any other than theirs monthly. Checks, can scan and instant front/back in bank and usable next day. My Checking/Savings accts all get interest. Chat online for instant answers about anything. OR call Toll Free No. same thing. 24/7. Can't lose - it's a def. WIN WIN!

Really enjoy my service with Ally. Would never go back to a brick and mortar bank. They at least are even helping with refinancing my mortgage, whereas Chase.com my previous bank refused. It's the wave of the future, online banking.

I was unable to sign up. I've spent hours calling and trying to work with them, and I get a different answer every time I call. Some bug occurred during my application, and there was no way to recover.

They are always updating their site to give more choices and make them clear. If you need help, they are very helpful over the phone. Their rates are great, since they don't put their profits into grand buildings. Easy to transfer money between accounts in their system or even transfer money to or from somewhere else.

I like to recommend this bank to my employees because there are no fees and a person can open multiple accounts for various savings goals free of charge. It’s an easy platform that is well built and that goes for the desktop and mobile versions of the user experience.

They have No Customer service, They call it customer service BUT !!! & they have NO managers to speak to, Just customer agents. That’s it. And they can't help you at all!!! & I tried to pay my vehicle off. They made arrangements with the person's BANK that bought my truck to have the check sent directly to Ally. They keep sending it back to me!! I’ve been on the phone with them 8 times. It’s been over a month and my truck is still not been paid off!! These guys are ridiculous!! Don’t EVER use this bank. I talk to someone and have a similar experience and said that they don’t want you to pay it off and keep trying to get you to make the payments so they collect interest!!!

Ally Bank is a quality company with good interest rates. It was easy to set up my accounts and to access them online. Customer service is better than some banks I have accounts with. The app is stupendous. Security is top notch.

Ally Bank is easy to use online, I can still get cash from local ATMs with no fee & if there is a fee, Ally will reimburse me. Customer service is topnotch and the interest is higher than elsewhere. Love it!!

Due to customer service and underhanded tactics we refinanced through a REPUTABLE bank. Complete loan paid off including INCORRECT late charges (charges due to simply stupid customer service)...and we have documentation to prove. They are still reporting delinquent to the credit bureau. IF YOU HAVE ANY OTHER OPTIONS TO FINANCE GO WITH THAT! Even if you have to pay higher interest because in the end you will pay more because of the convenient way payments end up late through their shoddy bookkeeping.

Never had an issue when banking with them. Depositing checks are always done the first time and transfers to another bank is credited the next day. Never had to call customer service and the rates are excellent.

Well first of all I've had a hard time getting financed. For the fact that they were able to finance my vehicle made a huge difference to me. Anytime I've had a question or an issue about anything whatsoever all I had to do was to Simply pick up the telephone and place a phone call to the customer service line where an actual human being and not a robot directed me exactly what to do and what steps I should take to solve the issue that I would be having at that particular Moment In Time. That says a lot to me.

Ally offers best rates, has 24 hr customer service, easy to navigate website and no hidden fees. I have found them easy to work with over many years and will continue to stay with them. I appreciate products such as no penalty cds and the bump up in rate as a loyal customer that renews a cd.

Ally provides a competitive interest rate without tying up funds. Very easy to move money when needed. Can transfer funds electronically. Provides a good number of banking products. Highly recommend this bank.

Ally Bank is one of the best banks ever. Easy deposits, easy to get money with no penalties, always very helpful and accommodating, always willing to help, always there when I need them.... They also have very competitive rates - higher than most banks.

I made 39 payments on time. Turned in my 2016 Chrysler 300 in pristine condition and 400 miles under allotment, 14 days ago. I have made 4 separate calls, being transferred to off shore, back to US, and as many as 5 transfers with no answers. It is incredible how many depts. they have and none can give you a simple answer to any question.

Ally was my first mobile bank experience. It started out very user friendly to deposit checks. I overdrafted by $3 after being a customer for over a year. They now hold any check I deposit for up to 9 days. Customer service is very courteous, and tries to be helpful but still won't release the deposited checks. I'm very disappointed, it was a great convenience for me, but I'm going back to a traditional brick and mortar.

I am delighted to have found this bank a little over a year ago. It's so easy to use online and has great CD rates. They have many different options which can all be selected or changed online quite effortlessly.

Easy to set up. No sneaky fees. Went here for my banking because my bank wanted to charge me fees for holding my money. Ability to do all online is a time saver. I like being able to send my check by camera for deposit. No more standing in line.

When I went to the dealership for the loans they found for me, my first 2 options were in the 20%s. I told them no and proceeded to get up out of the chair very surprised. Then he stated they found one at 8%, why he didn't say it in the beginning is beyond me. I went with Ally and have been pleased with everything.

Easy to work with. Willing to work within your budget. Has auto pay option. Very happy with their service. Would finance another vehicle with them. Good customer service skills. Payment amount is within our budget.

Ally handled my first ever car loan. They were easy to work with, and the online payment center was a breeze to make monthly payments with. I definitely recommend them for those new to having loans or buying a car. To boot, their interest rate was 1.1% lower than the one for my Wells Fargo loan on my new car (which I will be refinancing).

They helped when I was buying my last car, nothing spectacular. Most of the interaction has been through the website, no personal contact as of yet. It was more transactional than a relationship. I may use them again, but might not.

Quick response to phone calls and questions, excellent interest rate on car loan. Got me a 23% reduced to a 12% loan. Easy to work with, fast response on phone and on emails so that you know where you stand on the loan very quickly.

Rates too high and they aren’t a supportive lender, bought a vehicle without a extended warranty offered by dealership so decided that wasn’t correctly so decided to trade into a vehicle that I could purchase one, they declined my loan.

Liars, cheaters, scam artists. They tell you one thing and do another. Also, I was told I could refi within 6 months to help lower monthly, they flat out said not gonna happen without ever starting any process and I had not missed any payments.

I wish I could give the company negative stars! I bought a car last year through a dealership. They chose the financing to be done through Ally Bank. What an awful experience this has been. Anytime I call, I was always put on hold for a long time. Whenever I made my timely payments online, I paid extra so that the money would go towards the principal, but that never happened. The payments were always delayed so I would then have to pay more interest. Buyer beware, choose another company to do business with.

Not much to say really. They were no hassle. Competitive rate (lowest). Never had an issue and never had the need to contact customer service with a problem. Currently on my 2nd loan through Ally. Will definitely use again.

When it comes to personality, courtesy, professionalism, reliability, patience, and dedication to customer service, Ally excels. No long waits on customer calls, if you need a loan extension, payment problems, they're a phone call or website away. These are people like you and I, not actors or automated voices. I would recommend them anyone.

This company frequently shuts down its own website and forces people to make payments over the phone and charging a hefty sevice fee. This has been happening for weeks with no explanation. Customer service does a terrible job of explaining matters. It’s insane how a bank. A BANK, cannot afford to fix its own problems. Please disregard the fake positive reviews. Avoid this bank at all costs.

I have been a customer of Ally Bank for 2 years. All of my experiences with them have been poor. My struggles began just after 6 mos of paying on time for my 2017 Jeep Cherokee. I signed up for their app and after the first payment, this company reported me to the credit bureaus as late. I used their app for the second month and they reported me as late again. I had to dispute the late payment with them; they said they were going to remove it from my credit report but still 1 year later the 2 late payments are still there. They have on multiple times tried to charge me “misc” fees, late fees and such. After asking for detailed information about my account and all payments received they agreed to remove the late fees.

I have had my loan through Ally for over 2 years-not once had any sort of an issue. I am extremely pleased. My payment is taken out of my account automatically each month, never early. I receive an email each month thanking me for my payment.

I made a double payment in June 2019. I called the Monday after I realized that I made the double payment. It was confirmed that the double payment was made, therefore, I should be sent a check in the mail within 7-10 business days. I called ALLY on 7/9 and was told over and over again that the 2nd payment did not get processed through MY bank and the transaction was reversed so the money should be in my account. The representative kept repeating herself as if it was rehearsed. FINALLY, she put me on hold and double checked to confirm if what I was saying was true. She comes back on the line and told me that the payment DID go through and they are issuing a checked within 7-10 business days, AGAIN!!

Super easy to complete the application. Everything was paperless until we got to signatures. Competitive rates and great customer service. I had never considered Ally as a competitive force in the auto loan industry until this recent experience.

Anytime I try to make a payment online I have to call them to get my password reset and it’s been like that from day one. I find it terrible. I also have a hard time understanding what they’re saying because their foreign accent is hard to understand.

It was a seamless purchase until I got to the question; what if I refinance in a year, will I be able to keep the extended warranty? No was the answer. I love the web interface and ease of payment with Ally. I have had no other issues.

I signed up for personal banking and got assessed an overdraft fee, simply because I cancelled an external transfer. Good thing is I didn't have any money deposited in the accounts, yet, so the fee took away from nothing. Since I'm definitely not paying that garbage, I just opened a new account elsewhere and dumped this place. They also completely lied about when I'd receive my debit card. It was sent out on the 11th, and I was told I'd receive it by the 20th. I received on the 24th. They have no idea what they're doing.

I've been waiting for a refund check from this company for 3 months. They claim they have mailed it. As of June 12th, I haven't received anything. Keep in mind they first mailed the check to me on March 6th. In addition to not receiving my check. I have called customer service to find out the status of the refund. The customer service department is the worst. All they do is lie. Every time I call them I spend an hour on the phone trying to track down the money they owe me. I've requested the refund to be sent out FedEx overnight, I've been told the refund will be sent overnight and what ends up happening they send the check regular mail and mysteriously the check disappears. If you have any choice on who you do business with, I would avoid this bank at all cost.

I was a few days late on payment and they claimed to have called me multiple times. I’ve never gotten a call from them that I can identify as them calling, and the only contact that I can confirm was from them is ONE voicemail I got from an unknown number stating it was Ally. The day after they left the one voicemail, they called several of my family members/non-family members stating they were calling looking for me. I called back Tori, who was the one leaving everyone voicemails and she was incredibly rude.

I received a auto loan from Ally in Feb of this year. Since May I have requested 3 times for a complete statement that shows all my payments and interest charges. Each time they send me something that does not add up. I tell them this and they say they are going to send me the correct one and I just keep receiving an incomplete information statement. This has happened 3 times already. I have an extra $1,000 that is not accounted for in interest or payments and they are not sending it to me. They just keep saying, “Sorry we will send it to you this time,” and then they can’t send it right away. They say it will take 3-5 business days each time (probably hoping I will forget about it) then after a week they send me the wrong thing again. Watch out for this company. I have the chat history from each time I talk to them and it is ridiculous. I don't even know who to report them to.

Please beware when leasing through Ally! They will seriously pull one over on you. I recently tried to get out of my lease a year early and the payoff amount they gave me when I called was a completely different amount when I went to sell the car to a dealership. They raised the payoff by $1200 that I had to eat. I have never had this happen with any other lender in my life. It was almost like a bait and switch and I will never lease another car through them again. You are better off getting a different bank to finance your car than trusting Ally. My guess is if their lease department is this shady the bank itself can’t be any better.

Due to a bank error, my payments were denied (funds were available, this is another story). Ally claimed I could no longer use this account to make payments, which is my ONLY checking account. I was told I could use a third party phone service to pay so the payment is not late. There was a charge for this. I was told my account would be reset and I could start making online payments again. Another month went by, my account does not accept my payment, now my credit report has a negative mark, despite the fact that I have the funds in my account and Ally will not accept it.

Buying a car can be irritating experience by itself. No need for third party to make it even more stressful. Ally Bank does not think so. It is my bank, online only but they will make money order as a normal bank would and mail it as a free service. I decided to make use of that service I even took expedited overnight service. So it arrived two days late. My mistake for not checking it before mailing it to a dealer in Texas, I was in a hurry. To make story shorter below is a picture of the check with innovative way of writing innovative. Needless to say they could not cash it. So I am calling my bank and they are very sorry and apologetic. They waiving expedited costs and at no charge sending overnight delivery with a replacement check. It arrives two days later and all appears to be good but...

I made over payments to pay my car off early. After two years I noticed my balance was not going down. I call, they said my car would be paid off months early. I asked them to apply the extra money to the principal. They said they would fix it. Now almost 5 years later on my last payments they say a payment of $500 and one more payment of $900.00. Guess what? Not early at all. Sending my info to my account for him to figure out. Never again. I'm out hundreds of dollars thinking I was paying off early.

Having seen an ad for Ally bank and being quite interested in taking most of my business away from brick and mortar, I signed up for an Ally bank account. A week down the road I sought more information on how to make my first deposit since I had not yet received my "welcome packet" which I did not receive within the time I was told I would.

In January 2019 I opened an online checking account with Ally Financial. For my initial deposit I mailed to them my IRS tax refund for $7889.55 which was in the form of a Department of Treasury check -- from the Internal Revenue Service. I received my new account number and debit card soon after. When I attempted to use my new -- activated -- debit card to withdrawal $400 at an ATM machine, it was declined. I immediately went online and checked my account which said "denied access". I called the number as instructed and was told I needed to email the "Fraud Department" a copy of my driver's license, utility bill and social security card. I ensured them I am who I claim to be but went ahead and emailed them all three items they requested.

I installed a brand new running boards that I purchased from the dealership and the dealership said that it would be OK for me to have them installed on the vehicle. I return the vehicle with the running boards on there figuring I don’t need them and I did them a favor when they did the inspection they told me that the running board was damaged and I old them for it. They also told me that the side panel is dented which it was not. I had just picked it up from my collision shop. Now they’re telling me if I don’t pay the bill it’s going to go on my credit. They also charge me for a tear in the seat which I do know was there and I am willing to pay that. Never leased a vehicle through Ally. They're a rip off con artist.

They have tried multiple times to charge me a late fee after I actually made my payment early. They say their system didn't receive the payment in time, and that's why they charge me. It's not my fault their system doesn't work correctly. I also found out that all the spam calls I get to my cell phone are because Ally sells your personal information.

Stay away from this underhanded bank!! I leased my truck through Ally. The lease was 39 months. Final payment being made via auto pay April 9th. To my surprise I get an alert that the bank withdrew a 40th payment May 9th truck being due back to dealer May 15th.. I called them and ask for an explanation. Their reply was, "Oops sorry, but unfortunately we will not refund you until you return the truck." They said I should of cancelled auto pay. My reply was it’s a 39 month lease, why should I worry about auto pay.. It’s a 39 month lease, why would you, and what right did you have to take 40th payment out of my account and then hold it hostage..

The initial process was 100% until it went to the loan section. The person working on this screwed everything up. Didn't know how to handle trust documents/ never had before. Cost me $45 in FedEx overnight - wouldn't refund. Was told I would get copy of Deed of Trust after it recorded DIDN'T! Had to call the title co. and have them send me copy. 1 month after it all was paid and closed. Should have been done as soon as I paid the final closing cost. Then tried to cover his **, afterwards by telling false statements about what really happened. Because of his negligence and improper training left bad feelings.

Opened an Online account with Ally Bank. For my initial deposit I sent them my $8000 IRS Tax Refund which was a US Department of Treasury Check. Probably the highest guarantee of funds check that exists. After a week of not having my funds available I contacted Ally who informed me that they are investigating "Fraud". As instructed I emailed my Drivers License, Social Security Card and Utility Bill to them -- to prove that I am who I claim to be.

I did a mobile deposit of my federal tax return to Ally Bank on 4/29. Two days later when the money was in my account, I wired it to my bank in Hawaii because all of my bills including my mortgage, solar, cars, etc. are paid out of Central Pacific Bank. I received a call Wednesday 5/1 from the Ally Bank Fraud department saying that they froze my account dues to suspicious activity. I was told that the verification of funds would take 24 hours. On 5/4 I called and was told to call back Monday 5/6. I called back on the morning of 5/6 and was told that there was nothing that could be done pending the US Treasury Department.

My car was totaled and I had Gap insurance. I called Ally customer service to find out what I needed to do. The customer service rep. informed me that my insurance and Gap would handle everything. She also told me that I no longer had to keep paying on the car because the Gap insurance would pay the remaining balance on the car from the insurance company. This conversation was recorded.

I awoke to find Ally had closed my account. I looked and saw an email thanking me for completing the sign up but it showed I had closed my account and withdrew what was in it. Upon calling they couldn't tell me why at first then checked with the back office that said that they discovered I was using my account for business. What rubs me is that they never said I could not get some funds from a business and I called once and asked if I could open a business account and they said they didn't offer one. They never said I could not have deposits from a business. The woman offered to open another account for me but I told them that I also do eBay selling off some personal items and Poshmark selling off some of my clothes and jewelry I don't wear and trade with others.

Won't let you pay to principal. When making payment you have to call in to be able to apply anything to the principal. Calling in sucks and if you don't they just roll over till next payment holding your money for their own profit. They rob you.

The fees are ridiculous and the first time you have a problem, the only way to solve it is by calling in but what happens when customer service gives you wrong info, Ally will blame you and hold your $$.

I requested to have my car payment lowered and the customer service told me they would call me back in 2 days to inform me of the change. Days and weeks have gone by and no response. I called back and haven't been able to get a hold of anyone from the finance department. I no longer receive payment updates through emails. My Ally account is completely empty. I can't review my payment history. The only thing that I can review is my bank information on the Ally account. It is going on 2 months now with no update and I need help. I'm not sure what I can do at this point. Can someone give feedback?

No way! I requested a re-write for a monthly reduction. They said 'Sure, we can work with you, we will be in contact within the next 2 days'. Promptly my car went offline and off access in any way. I figured they were doing the rewrite. Days went to weeks, a month later and numerous phone calls (all saying 'they're in meetings'). It came back over my due date, full amount and penalty. Cannot reach them no matter how hard I try. They will not respond. Operator says 'they're very busy'. That's cool, can someone address their clientele? At all?

Opened joint account online on 4/7/19, after entering all my personal info, I received a message that "DUE TO HIGH VOLUME" response time would be 3-5 business days or longer. WAIT, WHAT? I'm giving you money, and I need to wait a week? OK, deep breathe, I will wait for the 2.2% rate. I ended up waiting 6 business days, then went online and started an online customer service chat, gave my app ref # and they said my information was not on file. WAIT, WHAT? What happened to my data? My SSN, personal info, not on file? Online rep took my cell and said someone would call me within 1-2 business days. UGH, ok I waited.

I've had this account for a few years and could not not have had a more awful experience. I only have a savings account mind you. I transfer money from my Golden 1 account to this account automatically. Last month my phone was stolen and I had a family emergency. There were no funds for the automatic transfer. I lost my password due to the stolen phone so called to reset it. The women in customer service said she can't help me and I needed to wait for a callback in two business days. I explained the situation and that an automatic transfer would happen in two days. She told me she could not help me and would not explain why. I told her I'll call back in an hour and she said they will not help me until two days from now.

Ally is a good bank with competitive rates. However lately when you call them you will experience an extremely long wait time. It is usually over 10 minutes. In the past they had very short wait times 2-3 minutes. They must have more business than they can handle or have reduced the number of customer service representatives. It's a shame as I use to speak highly of Ally. However, now I no longer recommend them and am looking for another bank.

Paid off my car loan. The guy on the phone said I would get my release quicker (4 days) if I use Western Union. Four days later no release. I call, they now say 7-10 business days. Still nothing, chat online. Now they say 13 days. Said they would fax a copy, of course that ALSO takes 1-2 business days. Still never received it. Contacted them again, they will FedEx it to me... in 1-2 business days! I am not going to hold my breath. Lip service while I'm sure the president of the company laughs to the bank. I will never use them or recommend them.

Attempted to transfer my maturing CD from my bank to Ally Bank because of their higher interest rates. Downloaded appropriate transfer form and faxed it to Ally after which they were to send fax to my bank requesting transfer of funds. My original bank never received their fax. Called Ally (after spending more than 1/2 hour on hold). Was told fax went out that evening. My bank never received it. Again called Ally--was told fax went out. Again my bank never received it. Again called Ally--was told fax never went out because I was to have filled out another form about which I was never told. I cancelled my transfer as, I had no faith that, after spending hours attempting to reach Ally by phone, Ally Bank was capable of handling my funds. I would give them 0 stars.

Was looking for a new checking and savings account that would provide good interest and low rate. I did pretty extensive research and came down to deciding between a Fidelity Cash Management Account and Ally. At the last minute, I decided to go with Ally because I heard in the savings, you can create different buckets or goals, and I liked the color of their debit card. A big mistake. I just got a message that I'd hear back in 3-5 days. There was no email, no decision pending message in my current Ally investing account. I wanted to know what to expect so I called. I was starting a joint account and spouse just completed bankruptcy. They checked on status on application and said they couldn't approve because of that.

If you are getting a lease, walk the minute Ally Auto comes into the conversation. I hope all dealerships know not to go through them. They do not provide many of the normal services that others do such as pre turn in inspections. My dealership doesn't even seem to be aware of this because they were the ones who told me to contact them for an inspection. Overall, I am disappointed and will never take a lease through them again.

I was in an auto accident where some kid hit me. Their insurance did not cover all of the costs so I had to rely on my Gap Insurance. I thought the reason we paid for Gap Insurance was so they covered the rest of what is owed. But apparently not because I still had to pay out of pocket so my car was paid off.

Alternatively titled, I'm your customer, not a criminal! I have been with Ally for a couple years and until today would have given them a 5 star rating. I called in to change my phone number as my ex decided it would be entertaining to shut off my phone without warning. While on the phone with Ally, they tell me that without being able to text my old number they can't change the number and have to submit an incident report, they'll contact me in 1-2 business days (keep in mind, I'm calling in Saturday at 10 am) to get it fully verified. What they fail to mention to me is that the "incident report" is a fraud report that will block access to your account immediately! I find out via e-mail, thankfully while still on the phone with the bank.

I have been with Ally for over three years. I make my payments on time, for the full amount or over the amount, every single month. In February, my credit card was stolen and I canceled the account. I thought I had updated my payment information for all online bills but forgot Ally. That was my mistake. However, I received no calls, no emails, no one telling me my payment was declined. I keep very good budget records and rarely check my bank account (I know what's coming and going and assumed the payment had been taken out of the account).

I had an automobile loan through Ally Financial. The automobile was totaled. Right from that point the nightmare began. It took them three weeks to find the payment from the insurance company to pay off the car. Then they sent me a letter saying that the car was paid for. 20 days later they sent me another letter saying that they had made a mistake and had applied Gap coverage to my account that did not belong to me.

After I submitted a formal complaint, Ally contacted me and resolved the issue to my satisfaction. Ally waived any outstanding fees and marked the loan as paid in full. I am happy with my experience with Ally and actually I would recommend it to my friends and family.

Very poor service. Called 5 times regarding a gap insurance refund and received 5 different answers and they have no clue and very hard to understand. They have a written speech and won’t let you talk to a supervisor. Poor excuse for a company. Go elsewhere.

I opened a online savings account in 2017. Said to give 1.5% to this day. They tell me I only have $2.83 in interest on my $1000. Because they closed my account without telling me because I didn't send them my driver's license and home bill. No emails to me to say they closed my account. So I called them and said I want to get my money back and end this account. I sent them the information they requested online, email to their fraud department which they said they received and now to wait for a phone call Monday from a person named Tara. The fraud department said it takes 24 hours to process this, I'm still waiting, it's going on 2 weeks. I will post more info. After the phone call they say they will give me on this Monday 3/25/2019.

I tried to use their Zelle payment to send money to a contractor. I already used it many times without problem. However, this time it triggers fraudulent prevention and I was told to call their customer service. So I called them and first talked to a customer representative who told me I need talk to their fraudulent prevention department because my account was in restricted hold status. He transferred my call and that's where nightmare started. Now I already waited more than one hour and am still waiting. This is the longest waiting time in my 50 years life except those calls to some government offices.

This is truly a POS company. If you aren't a dealer you get zero respect from rude people. Then despite flawless credit, a net worth of 1M+, we waited 3 weeks, wasted numerous phone calls to be constantly treated rudely. We were turned down for 50 grand loan to close out a primo unit from one of their existing clients. I had to open our credit freeze 2 times and they still couldn't manage to get it done in a timely manner. SOUTHEAST FINANCIAL, out of Nashville, was nothing but a pleasure to deal with. Everyone was polite, we were approved in 2 business days. All details were professionally handled and we were "in the loop" at all times. Not sure why anyone would want to do business with ALLY!!!

I had a loan with Ally in 2017. I traded in my car and the loan was paid off. I received a letter stating that my loan was paid in full. Two years later they sent me a letter that I have a balance and are calling me non-stop. After several hours of being on the phone they said they should not have sent me the letter with the confirmation of pay-off and have now reported the balance past due to the credit agencies. This is not my fault that they made this mistake and should correct it on their side. I've been transferred around and their customer service reps get upset when I explain the situation. I have now hired an attorney to deal with their negligence! Never again Ally!

OK, so I tried to set up a new Savings Account at Ally to accompany my existing money market savings. I was unable to set it up online. After numerous attempts I called customer service and waited and waited and waited on-hold. In the meantime, my email inquiry about setting up the account went unanswered from March 11 to March 19. In the meanwhile, I received automated calls from Ally about why I rated them poorly in their online survey. Mind you - just robocalls and an automated message, no real person called. Finally in disgust with their unconcern for a long time customer, I have started to move my money elsewhere. Just sign me - Vern

What can I say about Ally... They do everything on their own timeline, "Want a lien release?", "oh that will take months", "Oh you have to do it within 15 days" "sorry we don't care". Incompetent, hasn't done anything in a timely manner or actually correctly, minus taking my money that is.

They are the most incompetent bunch ever, 3-5 days processing time will turn to 7-10 days, then they will act like they have no idea what you are talking about... What transaction? They keep their call center in the Philippines and that's another story altogether. The people over there cannot comprehend basic requests and just give you rehearsed lines. When you ask for the back office, you will be told they do not accept calls. It's a SHAM operation these guys are running... Stay clear.

I am nearing the end of my 3 year Jeep Grand Cherokee lease. I called them to set up an inspection date and time. They told me that they don't do it that way any longer. I am supposed to take it to the dealer, drop it off, the dealer sends in an odometer statement verifying the miles, then Ally send out an inspector, and then if there is any excess wear and tear they send me an invoice. At this point it's now my word against theirs. This should be illegal. I did send a complaint form to the Minnesota Attorney generals office as well! This is ridiculous. And, when you call their customer service department, you cannot understand ANYTHING that they say. I must have asked them to repeat EVERYTHING that they said 2-3 times before I could understand them! I am glad that I am going to be done with them soon. Never Again!!!

I am on my second loan with Ally and while the first was rather unremarkable, this second is frustrating enough that I am doing everything in my power to get the vehicle paid off or refinanced so that I do not have to work with Ally again. Below are some of my concerns: Most often when I have required the assistance of customer support, I have been placed on the phone with an individual who can barely speak English. The conversation occurs with plenty of instances of asking for repetition or many apologies from the other end of the line. In the instance that I have been even one day over the due date on my car payment, I receive a harassing call wanting to set up a payment plan to ensure that they are getting their money.

You bank with Ally at your own peril. They will screw you over when you need them most. Just don't do it!!! They are such a huge disappointment is amazing how a bank flops so bad. Just don't do it. Anywhere than Ally. We sent a check to clear our auto debt last week only to be told today they received it but haven't processed it. Why is this a big deal? We need that check to have cleared by today to be able to close on our new home on Wednesday. Because of this incompetent and useless bank we may not be able to close and we are going to be hit with a fine. To make matters worse when I called, I was told their verification system isn't working right now so they will have to call me back in a couple of days to verify my account then we can proceed. No! I do not recommend this bank because I am going to close even my savings accounts with them.

Terrible experience. They are out to screw you. Like they love to screw me. Late by a few days in during a slow time at work. They reported way more late payments than true. Took 6 months to fight. Go to anyone but Ally.

Ally charges $4.95 trading fees, the same as Schwab and Fidelity, but Ally's trading platform never works. Ally's customer service is the worst. Ally frequently does not even respond to questions. There is NO reason to invest with Ally.

I was pushed into using this company by the car dealership who said that if I took the loan and made payments on time for 8 months to a year I could refinance for a lower interest rate. I called Ally to refinance after that amount of time and was told they do not refinance, I was stuck with original rates. I have been making payments for 2 years. I fell behind recently due to job loss. I talked to Ally and they said if I paid the equivalent of 2 payments that they would not repossess. We arranged a payment date. I called back to make the payment and they refused to take it. They now want the entire delinquent amount including every fee they could think of to add to it and they are trying to repossess.

I had a car loAn with Ally Bank. In March 2018 my car was totaled. Fortunately I had Gap insurance. In August I received a Bill of approximately $1200. I talked to a man. I forgot to get his name. He gave me a settlement price of about $90 cheaper if I paid by September 17. Which I did. In January I receive a threatening Bill of $96 saying they would report me to the credit bureau. A month later I receive a letter. Now my Bill is about $160. WHY? Also saying they will repossess my car. That is funny since the car was totaled. It just shows they didn't look into it. It is very frustrating. We have another car loan with Ally. I wish I could refinance with someone else. I don't feel I owe them a dime.

Last July, I got online as I have for the last 5 years and made my auto payment. For some reason, it did not show up as paid. I never got an email, phone call or any other kind of notice saying it was late or unpaid. In August, I got online on my regular date to make my August payment and made it. No where did it say I had a late or missing payment from July. Then in September I received a notice from Credit Karma that Ally was showing I had missed a payment in July. I immediately got online and made both my July payment and September payment, not understanding why my July payment was missing. I called immediately and got absolutely no help from their Chinese or otherwise based staff that are always impossible to communicate with due to the language barriers.

I called customer service to explain that I was unsure of having enough balance to cover a check which has not cleared yet. I also had a auto pay which had not cleared, the person told me I could put a stop on it (for 15.00) and release it 2 days later (when I knew I had a large auto deposit going in). I felt confident, that for 15.00 I had taken care of the issue. The next day, the payment went through anyways... Now I am chasing this check which has not cleared yet, but most likely will with insufficient funds.

ALLY WILL NOT HONOR "CASH BONUS" though stipulations were followed. In October 2018, Ally offered a 1% cash bonus for a new or existing eligible Ally Bank account. The stipulations were advertised as follows: 1. Sign up by 10/21/18, 2. Fund by 10/31/18, 3. Maintain Funds until 1/15/19, and 4. Get Cash Bonus by 2/15/19. I have written verification from Ally demonstrating that all these stipulations were followed. Additionally, Ally mandated that, 1. The email address used to enroll: ** must match the email address on the Ally Bank account you deposit funds into, 2. Move money to a new or existing eligible Ally Bank account (Online Savings, Money Market, Interest Checking or CD account) by 10/31/2018, 3. Cash bonus applies to new external funds added to an eligible Ally Bank account, not your total balance, and 4. Minimum cash bonus is $10 ($1,000 deposit) maximum is $1,000 ($100,000 deposit).

I'll try and explain this in very simple terms (like I had to do with their customer service because nobody understands what you're saying and just answers with things that have nothing to do with your original question?). Our auto payments are set up for the 11th of every month. We paid January 11th, all was well. Then, they pulled money AGAIN on January 18th - an UNAUTHORIZED payment - so this obviously put us into the negative because we were not expecting this money to be pulled again until February 11th (our next auto pay date). Instead of just reversing the payment, they "sent us a check" that should have been here in "7-10 days"... What's the point?? Obviously our account was negative because you pulled money when you shouldn't have and so we need money now??

I can't recommend a bank that puts you on hold for 20 minutes- or when they make the mistake of initiating a transfer from my other bank for $300,000 when I entered $3000. Very disappointed because I wanted this to work. I guess this is how they pay high interest rates- no service when you need it.

Stay as far away as you can from this company! I paid my car loan in full 21 days ago... with a CASHIER'S CHECK from a reputable National Bank!!! They still have not refunded me my overage. It does not take two weeks for a cashier's check to clear. No one speaks English there, and if they do you can barely understand them. If you value your own money, don't count on getting it back from them! Stay away from this fraud of a company!!!

Can hardly understand anyone speaking that works there. Have not FedEx title so I can register car on PA. PA requires that the title come from financing agency and not the owner of vehicle. PA will only accept title from owner if car is paid off. Seems like little tasks are insurmountable in dealing with this company.

Terrific company to work with for both savings and stock trading. Great APY, fantastic app, reliable customer service. Their APY started competitive and just keeps getting better. Their cost per trade and sign up promotions were great, but their app is what clinches the deal. Forward looking company - recommended.

Made the mistake of choosing Ally Invest to trade securities with. After trading with them for few months, I made another routine deposit from my bank, and waited until the funds cleared for trading. I made a trade and the next day I open my account and noticed about 50 shares of another security was missing. I called Ally and they said they sold the 50 shares on my behalf to cover the trade from the day before. Their explanation was that the funds never cleared despite my having written proof that the funds cleared. They also never sent out a notification email that I had a deposit issue and would need to settle it with another source of funds, which I would gladly do and which any ethical trading platform does before they go ahead and offload shares of another company without my knowledge.

I recently opened an account with Ally and transferred money in, after waiting the three business days to transfer the money in I attempted to place my first order where I received an error message telling me to call customer service. After calling customer service I was told I was unable to place the order I wanted due to the value of the stock. I immediately requested that they withdraw my money or close my account, I was told that neither would be possible and that I would have to wait another six business days prior to getting my money back. After spending well over an hour speaking to "managers" about this I was told to cancel the funds coming from my bank account, unfortunately the funds had already been withdrawn which made this impossible. I am still fighting with them via chat and they are currently refusing to discuss anything with me.

I finance a car from here. Was a 2007 Nissan Altima. I had a wreck on the car. I wasn't at fault. My insurance paid portion of it and GAP Insurance paid the rest of it. The next two weeks I received another bill and it said I had to pay 284 something dollars. I told them GAP insurance paid off the rest of the car. The representative was being a ** saying it's going to collections since it's not paid.

In short - this bank takes advantage of people with less than great credit scores, robs them of money with insane interest rates, worst customer service and do not care about their customers only the money they get from them. If I hadn't been a young naive 22 year old when offered this finance loan for my car, I would have NEVER even thought twice about using this company. They are out to ruin people who are in tough positions instead of reaching out to them for assistance in times of desperation.

This has got to be the worst bank in history, I have $800k various CDs and then I tried to send funds to the Ally Invest and the Ally Bank lost $25k of the money... It's been weeks and they don't even seem apologetic. DON'T BE A FOOL - GO TO ANOTHER BANK!

Never sent title when paid off. When I called for it they said they sent it but could not confirm where or when. Gave wrong info on how to obtain from title office. Title office said they never received it but they commonly have problems with Ally. Horrible support and negligent with important documents.

I contacted Ally Financial about being behind on payments as my wife just had kidney surgery and foot amputation as was told to make 1 payment in the morning and I could defer other payments so I said ok. Have conversation recorded between myself and Ally rep Resee. And that night they came and repo vehicle before I got chance to make payment. And now being told they will not honor deal made that they want $3000.00. This is no way to treat customers as no one can control if people fall ill to medical reasons.

I paid cash to pay my car off and have it sold and can not get my lien release. Will never use them again. Still waiting. If you pay money out of your checking account it’s not considered cash. Even though your loan is paid in full and the money is out of your account. They will not give you a lien release. When they do fax it it’s 48 hrs to fax it. Never again.

I was paying more on loan till I realized they were putting it towards my next payment, not on principal. When I realized that my statement said my payment was .94, so I paid that then was hit with over 1200.00 interest. We are so upside down on loan because we have paid over 12,000.00 in interest for a little over two years and only 8000,00 on loan. Find someone else, they just rip you off.

I was underwater in my last car and had no many issues with it. I had no choice but to trade it in for a base model Durango. Because I was so underwater and had to add an extended warranty, I had no choice but to sign a new car loan with a high interest rate. I’ve owned several cars and was always able to refinance for a lower rate. After a year of on time payments I contacted Ally to refinance, only to be told that I am locked in to the rate which was agreed upon when I originally signed. I will be wasting thousands and thousands of dollars on an 8.5% interest rate. I find it interesting that Ally has a new marketing ploy, telling consumers they should use Ally because other banks charge high interest rates and take your money.

Terrible experience with the lease return process of my Jeep Grand Cherokee. I’ve leased two Grand Cherokees. And was prepared to lease a third - but Ally botched the deal/timing by dragging their feet. I ended up leasing an Acura MDX with Honda Finance, and it’s been 100% better.

Updated on 10/09/2020: A little less than two years ago I had issues with Ally. My car was repossessed due to them taking money from my bank account and not putting it towards my car. They caused me to rack up all kinds of late fees. I had my account on autopay and for a while I didn’t have any issues. Until I got a new bank account. Now they take my payment and on their side they say it was returned. The payment was never returned to my bank account. I try to call and can never get someone who will give me a straight answer. All I get is “we’ll notate the account” and they never do.

Leased a Jeep through Ally bank. I cannot get the payoff amount from them. They say to contact the dealer. The dealer says to contact Ally. It is one big runaround. Plus they don't pre inspect your car for you. I would NEVER deal with this bank again.

Paid 2600.00 for a car warranty that doesn't cover anything. I have had to replace parts that should not have gone bad in a car that is only 3 years old. They are not helpful or useful. Waste of money. Horrible company. Doesn't stand behind its product. Useless.

After paying on time for two years, I too had a life-threatening heart condition that totally stopped life as I knew it. We kept in contact with Ally on a daily basis. They call you at least 20 times a day 8am to 9pm like clockwork. I made an arranged payment on December 4th, and the next payment was to be made before Christmas day the 25th. I made a quick trip to the local grocery store on today December 20th, and upon return my truck was gone. Ally lied to me and repossessed my truck before the next payment had to be made.

I had Ally for a gap coverage insurance policy. Not only did it take three and a half months to process, but they refused to cover nearly $1,000 of the balance and incorrectly claimed that this was offset by a tire and wheel package that I had purchased from the dealership. I asked to speak to someone in management but she was just as clueless and unhelpful as the rep. Go elsewhere and don’t waste your time. Customer service is non-existent and the whole process is a bigger headache than it’s worth.

Thank goodness I became aware of the mountain of customer complaints about Ally Bank, so I can at least be prepared for more of their non-sense as I wind down the auto lease I now have with Ally Bank, after just experiencing their awful customer service! I have been an excellent customer having made every payment timely and always about 2 weeks early, with only two more payments remaining, but even so, Ally customer service reps are no help at all with my questions about end of lease options and actually, Ally service reps have been downright arrogant when I ask any questions at all about my lease-end-options and refuse to give me any information about my lease-end options until the lease “matures” or in other words, they won’t discuss my lease-end options (Buy the Vehicle, Extend the Lease or just return the vehicle) until my final payment has been received.

Leased my Maserati for 36 months which was financed by Ally Bank. Returned to dealership 1.5 months ahead as I have reached the mileage allocated. Two weeks passed, called and was told by Ally they had not received info from dealership. Two weeks later was told they have completed inspection by 3rd party and need to wait. Another week (now 5 weeks) when I called to ask about the $800 security deposit, was told I had to wait “until car is auctioned off”. That is the alarm bell and fury went off.

So I have been banking with Ally since I was 17! I am now 21 years old. I have never had any issues with Ally until 2018. 2018 was the year of lies for Ally bank! So the first incident was someone hacked into my bank account and changed my login details. When dealing with this very serious issue with Ally they told me and I quote, "Because you have a similar username as other users when someone changed their password it reflected in your account." Tell me consumers, what bank allows multiple users to have the same username? Really! So obviously if this was the case Ally wasn't doing their due diligence. I told them that it was a hack per their own email correspondence to which they said that could not happen. REALLY! OKAY! LIARS! It came across as they have no idea what happened and are lying to cover their tracks.

Updated on 12/05/18: After receiving the title release from Ally Bank after several phone calls I finally got satisfaction. When you call Ally you will get an overseas operator, tell that operator you want an American operator (Ally rep). After much confusion on their part I received by email a title release form plus I asked for a hard copy which was FedEx'd to me. I took the release to DMV and they said that now Ally had notified them of my payoff and released all interest in my vehicle. So if you are promised a vehicle title in the mail do not wait more than 10 days, call your DMV ask if your vehicle is released and if not call an Ally American operator and tell them you want the release form by email, hard copy and also notification to your DMV. Good luck all. Never again.

First off, these are predatory loans, most at interest rates in excess of 20%. You will pay for your car twice, and be upside down on the vehicle the entire term. After 3 years my bank refinanced the loan and sent a check to Ally. After two weeks it was not posted to my account, so they stopped the check and sent a new one. Two weeks later, nothing posted. I called to find out what was going on. Was told they hold checks up to 10 business days while they determine if it's the correct payoff amount. The interest charges kept accruing during this period. Then they reported to credit bureau that I missed my payment that month, while they were sitting on the payoff check.

My experience with Ally right now this very moment it is 6:39. Still want them hung up with them about 6:37. Very angry and very distraught. Bothered 2 facing when will I feel not so bothered? By the end of the night I can come soon. I was two months payments behind with Ally Finance. I was in August and September late coming month of September. I go to pay August in the middle of September so I came out to steal. So check comes I try to make that payment but I did not succeed successfully with that so September's was not met. So what's going into October? They're already sending me mail stating that I need to catch up. I wasn't trying to hide from them whatsoever. I was keeping contact with him very often. I do not want my car to get repossessed. I have made a payment arrangement and then follow through with that so they sent me out a nasty note stating that my car is due.

So first things first, when you have a vehicle financed with Ally Bank you will get phone calls. Obscene amounts of phone calls from random numbers. They will harass you multiple times a day until you set up your online account. During which you are forced to set online bill pay, which is auto pay. So the problem with this is if you ever decide to make a payment early or from a different account prior to the auto payment they will still collect the automatic payment. The customer service is horrible and sometimes impossible to get ahold of. You're lucky if you get someone who remotely speaks English and they are less than helpful.

IF I COULD GIVE 0 STARS I WOULD! This bank is deplorable. I opened an interest checking online and funded immediately during the application from my Chase savings account with $20,000.00. Everything went through fine, a few days later I can’t sign into online banking. So I call and they asked for a utility bill and my I.D. Reluctantly I email both and now my account has been closed due to “confirmed fraud”! HOW?!?! I have never even done anything on the account itself, never even received a debit card or a welcome letter as promised in the mail.

Ally provided funding for my wife's original auto loan. She paid off the entire loan in 4 months and it was paid in full on October 2nd. One week later, the car was totaled in an accident and our insurance company agreed to immediately reimburse her for the full value of the car, but first they needed to obtain the title of ownership from us. Ally said they mailed the title to us on October 3rd. Now, it is November 21st and after almost 30 phone calls to Ally, we have still not received the title of ownership from them.

We have been customers of Ally Bank for years. We have more than one account with them, all in good standing. Never bounced a check and never even needed overdraft protection. So we ask them one simple favor. To write a letter of reference. They have sent us bank statements, account balances, and other various papers that are not what we need. We have even copied and pasted a sample letter from the internet. But they can't seem to take the five minutes to type it out and hit "send". Our local bank sat right down, typed it out and handed it to us. We have been waiting for Ally to do this for 30 days now. Bigger is not always better. Stick with your hometown bank.

I have 2 auto loans with this company! Always paid on time! My Husband and I decided to pay both accounts off in full. I sent the checks the 5th of November 2018, they received them the 12th. When I called I was told that the checks needed a second signature for them to apply them to the account. This was all fine and well, I offered to pay for them to overnight them back and I would have them signed and overnight them back to Ally. They were approved by Ally to be overnighted which I have voicemails and an email staying this. Ally said the checks would be sent out the 13th of November overnighted. ALLY never overnighted the checks. When I called I was transferred to multiple people telling me completely different things!

Back in December 2016, I cosigned for my daughter to get a car. In August 2018, the car was totaled. Between that time and through October, payments were continued to be made. At the end of September, Ally changed the account to wanting to be paid in full but DID NOT contact the cosigner. In the meantime a payment was still made. At the end of October, the account was charged off and again, the cosigner was not contacted. On November 1st, one day after the charge off, I was finally contacted and told everything that was happening. Their excuse for not contacting me, was that my number was listed as a work number. But that just seems a little funny that they never contacted me until the day after it was charged off. When I talked to them, I was unaware it was charged off and offered to pay off the entire loan but I had to move money around (Nov 6th).

After 4 years of paying on both my accounts with this company in a timely matter they decided to without permission take 2 extra payments out of my account! I never authorized it, I was not behind not late with my payments! I called them to complain. "I have other bills. Put my money back." They told me pretty much it was my fault, "Oh well call your bank," and agreed with me I was screwed! The operator nor their supervisor cared or was helpful. They were coy and arrogant. They told me to call my bank. Well I did and I placed fraudulent charges. It’s against the law to do that! I will tell everyone I meet and every review I see I will write about this company!

Ally Bank wants to charge me $10.00 for a Transaction Register (a record of deposits and items) booklet. They claim check order is "free" and that include one transaction register and a cover. I stated them I do not need checks because I have plenty: I just need the Transaction Register. They are thieves!!!