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Ally Bank

Formerly GMAC

Ally Bank
Overall Satisfaction Rating 1.63/5
  • 5 stars
    39
  • 4 stars
    7
  • 3 stars
    3
  • 2 stars
    2
  • 1 stars
    109
Based on 160 ratings submitted in the last year
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    Ally Bank Reviews

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    Page 3 Reviews 20 - 30
    Rated with 1 star
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    Verified Reviewer
    Original review: April 20, 2020

    Purchased a Ford SUV in 2016. Originally went to bank after calling and being pre approved through Capital One for anything up to $30,000. Was at dealership for over 10 hours as they went back and forth saying Capital One would not approve the loan for the SUV I wanted which they originally stated was $17,500, but they had a bank that would. Long story short I was so tired by the time it came to signing I really did not pay attention to want I was signing. They talked about their 3 insurance policies, one for dents and door dings, one for tire and wheel and the last was Gap...Well don't ever do that.

    They do not tell you that they add the full costs of those policies to your loan balance and provide no real detailed info on them but they are worthless mainly because they do not cover pre existing so getting them on a used vehicle is ridiculous. I did not receive the policies until about 2 months later and that's when I discovered the in depth, they only cover up to 100,000 miles. My SUV already had 83,000 miles on it. Called and tried to cancel, was transferred 4 times then told to take it back to dealership where I bought it, because the amounts were not fully refundable. (I never used the insurance and was working 2 jobs so pretty impossible to get back to the dealership, so I got stuck with them.

    On the third month the front brakes went out, insurance bought would not cover it so had to pay 583.00 out of pocket 5 month alternator went out, not covered paid 1800.00 to replace, 8 month fuel injector system went out over 2000.00 to fix it 13 month computer chip failed, almost 4000.00 I ended up being completely underwater in debt over repairs and by the end of 2017 I lost my job. Ally would not work with me on payments, so I told them I wanted to turn it back in voluntarily. They said fine but they would have to pick it up. I was not allowed to drive it to them. So now I began almost another year of them saying they were picking it up then they would call a few days later and accuse me of hiding the vehicle and set up another time to pick it up....This went on for months then they stopped calling altogether.

    Well in 2019, my son filed bankruptcy, he was the co owner, this is when he discovers that Ally had filed a lawsuit almost 5 months prior to recover the vehicle but the address that they gave the courts for us, was not our address, had never been our address and the address they gave had never been associated with our loan. The address they gave them was to a house that no one had lived at for years. I was so mad, that I contacted the courts and a few days later I received a notice from the courts that their attorney had dropped the case, they still did not pick up the vehicle.

    A few weeks later my daughter was pulled over and taken to jail and the vehicle was impounded. I called Ally and told them where it was, confirming my address again. They were forced to get it out of impound. But it doesn't end there. I have not even received one notice in the the mail about their intents to sell, my rights to cure the debt...absolutely nothing. But they report every two weeks or so on my credit reports about the repo and showing the full balance of the loan in default. I don't even know whether they sold it or not, but calling them is worthless I can not get any clear information, I just get transferred from dept to dept until I get tired and hang up. Do yourself a favor, just say no and walk out the door. This company is absolutely ridiculous to deal with!

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    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 20, 2020

    We bought a car from someone who had a loan with Ally bank. We sent Ally a cashier's check for the full amount of the 10 day payoff OVERNIGHT! They got the money 1 day into the 10 day payoff and cashed our check over 2 months ago. They now claim the prior owner owes late fees and a much higher balance. Our bank has sent copies of the cashed cashier's check paying off the car and to this date we have not been able to get anyone to call us back even though we have sent them a copy of the paid check multiple times.

    This company is horrible and every time you call them you get someone different and they don’t care to even try to fix the problem. They have left us with no options but to leave a review for my experience because NOBODY should have to go through this with any financial company. They are horrible and don’t care about their customer.

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    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 19, 2020

    Good evening. Tonight is Saturday April 18, 2020. It’s been several months since the Sonata from Carmax was traded in. My husband Richard ** has been diligent going through at least 7 separate employees at the extended warranty department and whoever else they switch him to! I believe the monetary refund from our extended warranty not used is owed to us in the amount of $713.88. We have been told give it 3-5 business days to receive the check for a period of at least one month. No one knows how to help. The account # **. We are very disappointed to say the least.

    Please help with this matter. My husband just had heart surgery and this all has taken its toll..with the current pandemic issue, I also have lost 32 hrs per pay period!!! I am extremely tired of seeing him on the phone stressing every day over this matter. In 3-5 business days from April 20th Monday, we expect to receive our check for the $713.88. It is strange that we have been told the amount of the refund, why can’t they send it! Please be kind enough to help us clear this matter.

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    Be the first one to find this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: April 13, 2020

    After being double charged months ago, my wife and I have been through countless hoops to no avail. They claimed they would refund us and when that didn't happen, that they would apply credit to our loan. This still hasn't happened, they stole the money from us and refuse to right their wrong! Please don't do business with them.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 9, 2020

    I assumed/transferred a lease from an individual through Ally Bank. Payments were automated and all went well until I started calling on the end of lease process. Ally was very disorganized re: the end of lease process. I made several phone calls to understand how/where to drop the vehicle at lease end and if I needed to extend the lease for 30-90 days what the process would be. Somewhere in this process, Ally changed their computer systems and the process became even more complicated. The payment for the extension increased by $150 over the regular lease amount. This was never mentioned that the payment amount would change at all. I was told that the lease could be extended for 30-90 days and the vehicle could be dropped off anytime during that period. I would just need to call them with what dealership received the vehicle.

    After extending the lease for up to 90 days, the vehicle was returned to the original dealer 30 days into the extension. Ally was called and I provided (email and fax) the odometer statement. After the lease vehicle was turned in, I was told that I was responsible for the vehicle until the vehicle was sold in an auction, even though I did not have possession of the vehicle. It took 7 weeks for the vehicle to be inspected. First inspection was incomplete, but no one could tell me why and they had no idea why the inspection was not rescheduled. My call prompted the 2nd and complete inspection. The letter that I received 2 months after the car was turned in said that the car had been driven by a smoker (I have never smoked and no one that ever drove the car, when I had it smoked). The letter also said only one remote key was turned in; we returned both to the dealer.

    Finally the letter said that I owed over $1600 because I wanted the extension for 90 days even though every person that I spoke with said to turn it in anytime during that period. I am compiling a call record and numbers of Ally Bank reps that I have spoken with. In the 2 months prior to lease end and the 4 months after lease end, I have called 10 different departments at Ally and made over 30 phone calls. Policies have been random and like no other leasing contract we have worked with. The majority of staff have been polite but uninformed and rarely give complete or have access to correct information. Just an absolute nightmare to work with.

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    4 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: April 7, 2020

    I was accepted for a loan on refinancing my truck. After days of waiting to finalize, called them back and was told the loan was on hold because my vehicle's registration just ran out (7 days ago by this time). Our Governor has a granted an extension on auto registrations because we are in a PANDEMIC so my registration is good. But Ally says Too Bad, So Sad, and decided to deny my loan. The heck with the health of American citizens to this bank.

    "On March 13, 2020, Governor Greg Abbott issued a proclamation, declaring a state of disaster for all counties in Texas due to the threat of COVID-19. Governor Abbott also issued a statement on March 16, 2020, granting a temporary extension to obtain initial registrations and the renewal of registrations. Per TxDMV, this temporary waiver will remain in effect until 60 days after TxDMV notifies the public that normal vehicle registration, vehicle titling and related services have resumed. The 60-day period will be the same for all counties. For this reason, even if your registration will be expiring in the near future, it is not necessary to have your vehicle inspected until after TxDMV notifies the public that normal registration and related services have resumed."

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    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 7, 2020

    I re-wrote my auto loan because I was going through a horrible divorce. ALLY seemed to be very helpful. They gave me options to help me but tagged on 496.42 of late charges after they included the late charges into the new loan. I called in and they told me the late charges were not included in the new loan. I specifically told them they were in the new loan. They were gracious enough to tell me that I can use the life of the loan to pay off the 496.42. The late charges were initially promised to be credited and then told they would be in my new loan. I am going to pay them not once, but twice! ABSURD!! Then when the operator was done she hung up on me so I couldn't complete a survey - that's classy! Shame on you ALLY!

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 26, 2020

    I just got off a 4.75 hour chat to be in the same place I was 30 days ago. I’m adding this to the hours of calls and chat over the last 45 days or so. I was in an accident on January 27th and was finally able to get a Letter of Guarantee from them on February 25th even though my insurance company had been requesting the letter since February 8th. My insurance company sent the payment via overnight mail and it was received on February 27th.

    Since Ally was not posting the payoff check on March 1st I paid a payment so I wouldn’t get a late payment on my credit. The check was acknowledged on March 3rd and then a late payment was assessed. After numerous hours trying to get an answer about getting a letter stating the truck was paid off I got the 10 business day line. It was longer than that before it showed in my account as paid but then there was the matter of the late fee. Keep in mind I have overpaid and am due a $553 refund at this point. I was told it would be 1-2 business days and all would be good. Now it shows a late fee $20 less than it did before and when I try to pay it, just so I can get this off my credit and get another truck, Ally cancels it. Tried that a few times and Ally cancels.

    I am now 60 days after the accident and 30 days since Ally received payment and still no one can tell me why I can’t pay the payment or why they don’t take it out of the $553 overage. I was told the late fee will be waived now, to wait another 1-2 days and all will be great. Throughout this I have requested calls numerous times, including today, and have yet to receive one. The Loan was easy to get and I had no problems in the 3.5 years I had the loan but trying to get the loan closed out has been the worst experience I’ve ever had with a bank. I am 60 after an accident and cannot purchase another truck until this loan shows paid. I will never use Ally again and my suggestion is to look elsewhere if you need to finance a vehicle.

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    5 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 20, 2020

    Dealing with Ally financial is a complete nightmare. Called to inquire about the process of doing a co-signer release for a vehicle- was given 10 different answers as to how to go about the process by people who barely speak English. Finally received the correct information after about the 11th attempt to acquire some clarity. Had all the documents ready to submit- called to confirm the fax number to send them to, “Oh you have to mail those.” Spoke to another person, “Ok here’s the fax number to send those to.”

    Called the next day to confirm reception of the documents, “Here try this fax number instead. By the way, our department is back logged; we probably won’t review your application for one to two weeks.” They reviewed the application within a few days and denied the transfer. Mind you, the person we were trying to transfer to has prime credit with no history of missed payments, low debt and a good income. Thank you Ally financial for your excellent customer service! What a joke...

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    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 19, 2020

    Our experience with Ally Homeloan has been terrible. We did the application online for a refinance, which was easy. Received a good rate and locked it. Paid $550 for the deposit and uploaded all documentation. Very confident in the process based on our very high income. When the loan was conditionally approved, the loan closing costs changed and tripled without our approval to go ahead with the process. At this point because of high closing costs, nonexistent customer support (4 days trying to get someone on the phone, and received only an email) we decided to not continue the refinance with them, and started the refinance with another company with the same terms but lower closing costs and no surprises.

    Once we stopped we asked Ally for the $550 deposit back, which was denied. Not only we dealt with nonexistent customer support, but we also were defrauded by Ally for $550, for an appraisal that was never done and was never given to us. Shame on this company, I will also close the savings account I have with them. Cannot trust a fraud company.

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    11 people found this review helpful
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    Ally Bank Company Information

    Company Name:
    Ally Bank
    Website:
    www.ally.com