Ally Bank Reviews

I would give them zero stars if it was an option. I have been with Ally for 15 years and have never been treated by any customer service rep as I had with Eric in the fraud department. He told me I was being scammed. I told him no, I wasn't. I should know. Just because I have money deposited into my account and then taken out means nothing. They had to know every detail. If they reviewed my account, they would see I was not. I can give my banking information to whomever I want to. It's my account and I am not costing Ally any money loss. I've never had any check bounce. I think the truth is they don't make money off of me. I deposited my SS check, paid bills, rent, I did credit card transfers to pay off other cards to get a zero balance transfer but they see that as I'm giving my money to someone else. I had no money to give.

I purchased a new construction home and immediately updated my mailing address. Since then, I have been getting threats that my account will be closed since it is not a real address. I have tried to resolve this three times. After the first two attempts, I was told that the back office had tried to contact me several times. I had received no messages on their platform, no emails, and no phone calls. I am still getting emails saying that my account will be closed. It is a bunch of unnecessary stress and work on my end. Very poor customer service and messaging that aggressively targets new homeowners.

Do not bank Here!!!! I made a transfer of $8000 to my regular bank. And it got Key stroked 10 years into the future 2035 for it to be deposited. I have called them every day in the past two weeks several times a day. All I get is the run around and never get to talk to a manager. Every time I call I am really nice. I got reference number and tracking number. I got one employee who told me it was set to arrive in my account in 2035. But they are refusing to fix it. They say it's impossible. Day one complaint!!!

I never leave reviews but this is the worst bank of all time. They dictate how much money can be withdrawn from your OWN account (this does not happen with my other accounts with other banks). Their rules and policies are so confusing and dealing with them is overall frustrating. I NEVER KNEW I COULD ACTUALLY HATE A BANK. I do not recommend anyone to bank with these people. I spend hours on the phone with this bank each week trying to get access to my OWN money. I’m closing my accounts with Ally and I will not be looking back.

Ally required me to pay for notarizations ($30) and CPA-prepared financial statements ($375) before they even reviewed my income for a refinance application. In total I spent $405 on documents they demanded upfront, only to be denied credit once everything was submitted. No lender should force customers to pay for notarized paperwork and accountant services before basic income verification. The process was unfair, costly, and wasted my time — I would strongly caution anyone considering Ally for auto financing.

I deposited a check. The check cleared. I transferred money to my other bank. Then, their fraud department stopped the transfer. I called and verified it was me. Had to wait 3 days. They then made me have the check issuer call and verify it was them. Then, they terminated my transfer ability. I called and they opened a case and said they would get back with me in 2 days. 3 days go by, I call them. The Indian call center has been asking me to hold for a "brief 3-4 min" hold for, at the time of writing, 1hr and 6 min. They will not allow me to be escalated or speak with anyone else. They are essentially holding hostage my funds for over a week. Insane experience. I will be canceling my account once I can get my funds out.

My family has been trying to open an estate account with this bank for one month now and they keep asking us to re-submit the executor certificate. The executor was appointed a few years ago but we have re-submitted an updated certificate that establishes that the certificate remains in effect. Yet the incompetent and lazy bank employees ask for an updated certificate although we submitted an updated certificate that is less than one week old.

Refused to loan us money for a truck, sent us a letter filled with discrepancies that didn't make sense. It was just crazy, and the weird thing is my credit score is 842, I've lived in my own home for over 10 years and never made a late payment on anything in my 30 adult years. I don't even have a job, I'm a stay at home, and it said my credit score was higher than my husband's! We ended up using straight up cash to pay for the vehicle we needed.

My vehicle was repossessed by Ally at the auto body shop while I was in court with the shop. A hearing is scheduled for September due to the shop's failure to properly repair the vehicle. Ally claimed to have paid $5,000 to the shop on my behalf, as I had not paid for the repairs, despite having proof that the shop had already cashed the check. My vehicle contained personal belongings valued at over $1,000, including a leather chair, dashcam, a friend's package, floor mat, phone holder, and another package, which Ally refused to return. Ally falsely reported to the credit bureau that I had missed the August payment, leading to the repossession. When I contacted Ally, they either hung up on me, placed me on an extended hold, or yelled at me, demanding payment of $5,000 plus a $599 interest fee to retrieve my vehicle. I attempted to explain that the auto body shop had misrepresented the situation, but Ally refused to listen.

I’ve banked with Ally for over 10 years and recently experienced a serious failure in their process. I deposited a $2,450.15 check from a source I believed was legitimate. Ally told me it would take two business days to clear and that I’d know it had cleared when it showed in my available balance. Two days later, the funds were available, so I made withdrawals. The next day, Ally reversed the deposit, calling the check fraudulent, and removed the full amount from my account.

I called customer service to receive help connecting to the Ally.com website. I had followed all the suggestion from Mozilla and Chrome but to no avail. I had to talk to 3 customer service reps before I could find one I could understand and one that could grasp the issue I was facing. I can connect with my I-phone but not by Windows based desktop. I cannot add more payees unless through the website. After seeing the overwhelming number of negative review I an seriously considering switching to another online bank. I've been a customer for 15 years but never had these issues.

Don’t use this bank at all. They have no physical virtual card. If you set up direct deposit you cannot use your money yet until going debt card come and that is crazy. Plus they charge 20 dollars for a wire transfer and you can’t even get the money right away. What is the point of the charge and you can’t receive your money right away.

Ally Bank restricted my debit card and then "closed" my account. They didn't notify or tell me this, so I found out when trying to use my card to pay my mortgage. I tried to make a transfer to another account, and their system said my account was restricted. When I called, they claimed my account was closed because it had been compromised. I told them my card was in my possession and not compromised. They insisted my account was closed and the only way to get my money out to pay my bills was to close the account and wait 7 to 10 days for a check to be mailed to me.... which is going to cause me late charges for all my bills!

5 Years of solid payments. Website error caused a late fee. Contacted and told them I'll pay off entire remaining balance if they waive the late fee cause by their error on their site. Told me to make the payoff come back and they will reimburse the fee. I did that, came back and told that it's not possible. They Lied to me and got me to pay it off and then kept the late fee they were going to waive. Just flat out lied to me. Fraud. Don't trust them. Won't ever use them again for anything.

Twice now I've gotten past due notices on an auto loan when it was paid & then withdrawn from my bank account the beginning of the month. If your due date is at the end of the month & you pay your bills at the beginning of the month, I guess that gets just as confusing as double payments. The whole point of this loan was to build credit & I’m pretty sure it’s dragged down now. At this point I need to make sure I've been credited for all the payments made so far, get a payoff quote & get away. As a former bank employee trainees were either watched before allowing them on their own or let go. Totally incompetent.

I would not recommend doing business with Ally. I leased a vehicle through them in 2020 with a credit score in the 600's. For the five year duration of my lease, I had the monthly payments automatically withdrawn from my account never missing or having a single late payment. At the end of my lease, now, I first contact them for a buyout letter. They mail me one and the "good until" date is already passed once the letter is received. Fine. I wait until the last payment is withdrawn from my account a couple of days later and reach out again. This time, I just ask them to finance the buyout amount through them, considering I have been an upstanding customer for five years now, and my credit score is now at 770.

I have never encountered a bank as bad as this. Getting into their system as a new customer was long and drawn out. Even though I entered my po box and physical address, they got that in reverse. My counts had to be set up a certain way, and they set it up in the opposite of what I wanted to do. They're totally incompetent. My money is coming out fast.

Applied for this card for the 0% APR and did a balance transfer to help with bills during my husband's and my cancer treatments. I gave an incorrect acct #. They told me the 1st transfer would take 7 days. Called when it did not happen and was then told 10-15 days. That time passed and then was told can take up to 30 days. It had already been 30 days so I cancelled the transfer. Asked to cancel the transfer. I was told that would take 4 days. 4 days later nothing. Called back. They made An error, of course. Now I am told it would be 5 days. I told them I would be canceling the card.

I’ve been an Ally customer for about three years, but my recent experience was extremely disappointing. I accidentally made a duplicate car payment and contacted Ally the same day, while both payments were still pending. Instead of helping intercept or reverse the second transfer, I was told there was nothing they could do—except block all future payments to that account, which wasn’t what I needed. I ended up resolving the issue myself by contacting the receiving bank, who handled it quickly and efficiently. Meanwhile, Ally’s response felt dismissive and inflexible, especially considering how fast I acted to fix my own mistake. For a bank that prides itself on customer support and tech, this was a letdown.

Battle to get someone that you can understand and if you live in Massachusetts and would like your spouse to discuss the loan with them they will say no and hang up on you. Saying it's a MA law, the only law I see that they can't do verbal consent is medical, when asked to know what law, they just hang up on us. If you need a vehicle DON'T go through them.

My husband lost his job in April. On May 27th, we completed an online extension plan. In order to qualify, we had to pay $234. I paid $300 and on May 30th received an email that the extension was in place and that my payments would start back up on July 15th. Unfortunately, their departments don't talk to each other because their collections dept is hounding us and threatening to repossess the vehicle for the deferred payments. Customer Service won't talk to us because our file is in collections, collections can't see the online deferral agreement and tells us to talk to Customer Service. I have supplied them with a copy of their email which they claim they cannot accept (why????). They have been rude, hung up on us multiple times and are now giving us 5 days to pay the "outstanding" balance owed that per their email was tacked on to the end of the loan. They are ridiculous!!!!

I have been a loyal Ally Bank customer for 14 years, and I am extremely disappointed with their recent service. In May 2025, Ally Bank emailed me stating that I would automatically receive a new debit card before my current card expired in July. When I did not receive it as promised, I proactively contacted Ally in June to prompt them to send the new card. Instead of simply issuing the replacement as they had committed, Ally Bank immediately closed my existing debit card without any warning or my consent. This left me without access to my funds over a holiday weekend while I was traveling, causing significant financial hardship, stress, and major disruption to my plans.

I was charged 3 thousand dollars for a loan of 16 thousand and I paid it off in 6 months. 3 thousand was extremely high and they didn't want to hear what I had to say. I will never deal with this bank ever and don't recommend using their service. Bad, bad, bad.

This Ally company is a manipulative predatory business. I had a perfect track with them for years paying them earlier on time. I’m a cancer survivor 17 years and I had an episode and had to go into the hospital and I was late making a car payment so I made two at the same time and they turn around and report me to the credit bureau and here. I am trying to find housing. My credit score dropped almost 40 points. Now what did they get from that? Why did they wanna hurt me like that? I am a good customer in good standing. That is Ally. That’s what they do. They take your money and they screw you.

I have had a very bad experience with Ally bank so far. Purchased a vehicle, finance through them, vehicle arrived with no plates so I need to get the title in order to register it. My 3 month temp plates have now expired and all they can tell me in title department is to call back in a few days and it should be taken care of. Will not be banking with them. As soon as I get the plates I will get this loan to another bank.

Last year I applied for an Ally credit card. I was approved and I made all payments on time. I paid the balance down to zero. My reward? THEY CLOSED MY ACCOUNT! As a result, my credit took a hit… down 4 points +.

Important Consumer Warning: A Personal Concern Regarding Ally Financial. I feel deeply compelled to share my experience with Ally Financial in the hope of helping others avoid the unnecessary stress and disappointment I’ve endured. If you’re considering financing a vehicle, I strongly urge you to be cautious and think twice before choosing Ally as your financial provider. Throughout my experience, I was promised clarity, support, and consistency. Unfortunately, what I received was the exact opposite—conflicting information, unkept promises, and a frustrating lack of accountability. Each time I spoke with someone new, I was given different answers, and the support I was told I could rely on never came through.

Terrible Customer Service, and their technology is subpar. So many money transfers dropped, money stuck in limbo for extended periods with no access or explanation. Their Zelle system is terrible. Their money transfer system also is very hit-or-miss. I’ve had a terrible experience with this bank and felt as though I have had no access to my own money banking with them. Their customer service is the worst part and this is an online bank meaning that’s your only access point to help.

My recent experience refinancing a vehicle loan originally held with Ally Financial was and continues to be extremely frustrating. While I was able to secure a better interest rate through my local Credit Union, the process of closing out the Ally loan was fraught with issues. On May 2nd, 2025, First Basin Credit Union sent a cashier's check via certified mail to Ally Financial for the full payoff amount of my vehicle loan. This payment was sent approximately 30 days before my first payment was even due to Ally. Despite this, 45 days later, I began receiving collection calls from Ally. Upon investigation with my Credit Union, it was confirmed that Ally Financial had received and was in possession of the payoff check. However, an Ally representative stated that their internal policy dictates holding checks for 30-45 days before processing. This policy resulted in interest continuing to accrue on my account, and the loan was incorrectly reported to collections.

We financed a commercial truck through Ally. To get the proper commercial plates we needed a copy of the title front and back. We have asked several times to no avail. We received a $680.00 fine due to this and still no copy of the title. They are causing us to go out of business.

If I could give them 0 stars I would! They are horrible! I have been trying to close out a checking account for over a week. I talked to several reps who gave me incorrect information. I was not able to close out my account, due to it going into the negative, since the account was still open for 1 - 3 business days until they processed it! When I originally called to close the account, I was not informed of this. After speaking with 3 reps and a "supervisor," I was advised that I could not restrict the account (so no transactions can be made against the account) and close the account at the same time. I have made 4 calls in less than a week and I still don't have this resolved yet! I just want to close this account. This is the worst experience ever!!

The worst customer care. Made an online payment to pay off my vehicle. Called to confirm after I did not see in my bank account. Spent 1.5 hours to confirm final payoff. I was transferred so many times I had to stop. Very unknowingly of how to look up my account even though I sent a screenshot of the confirmed payment. Tried to pay the remaining $700 and could not because their website was not up and running. How convenient to charge more interest. Would never do business with this financial institution.

Whatever you do, do not get a divorce where you were granted your vehicle from the co-buyer. Because you WILL NOT be able to receive any outstanding checks in just your name to be cashed. For a company this size, it is astonishing that there are no other options for me to receive this payment. I refinanced my vehicle and went through a divorce and have an outstanding check. But I CANNOT cash this check with the co-buyers name on it. I need this direct deposited or mailed without his name. I just cannot believe that I am being told you do not offer any these options. I WILL NEVER use Ally Financial for any future financial options.

I tried to get my wife added my account, and the application was refused. No reason when I called. They said I would get a letter in a week. No reason. No one to talk to. This after a month of trying. When asked what I could to resolve this, the person I talked to could not me an answer.

I bought a car and had to finance part of it with Ally. I paid it off on April 17, 2025. I received a letter stating the following: "Because your title is an electronic title, Ally has submitted a request to the state in order to release their secured interest in your vehicle. Your local motor vehicle department will issue and mail you a clear title."

I've never dealt with a company that when you pay your bill early or on full that takes so long to get available credit, then tell me I'm in the minus, when the payments are posted 5 days earlier, how is it in the negative when it wasn't even being used? Worst customer service.

They messed up on my title adding my cosigner to the title when he was not supposed to be on there due to no license and a registration block on his name. In them doing so I have not been able to drive the car since the 45 day Tag expired almost 2 months ago. The issue still has not been resolved and I still cannot drive the car. They won't get me the corrected title even though they had us get stuff notarized a month ago to fix the title. They keep giving me the run around and transferring me to person after person without anything being resolved. However they still want their payments on time or they say they're gonna charge me a late fee or take the car back.

The Ally Total Loss Department does nothing but run you around in a circle for months without any definitive timelines. When calling in for any assistance it is met with immediate resistance and contempt from their online team.

I leased a car through them. Made all my payments on time and of the amount. I did an extension for 6 months and paid all those on time. I turned in my lease. Got charged ($100.00 for a flood light) Which I agreed to pay. They are attempting to collect almost $400.00 on a fee since my new lease (dealership does not use Ally). How am I supposed to control on whom the dealership uses to finance??? They just charged it off screwing up my good credit score. I will be fighting this all the way.... This is not right!!!!

There has been so much. Pain and suffering are associated with this bank. They dropped my account out of the blue. Did not see it coming. I did pull out 40,000. To make A CD somewhere else. And also, I had three CDs that were coming up within a few days of the time when they dropped me. So I didn't get the Interest that was due me. We're talking about $2000 worth. Customer service has always been a joke with them. Long wait times on the phone. I mean really long. And myself being hard-of-hearing made it even worse to talk to somebody who sounded like they were from India. They lied over the last years. Always something.

They did not provide my husband and I access to the account and then when we got access and wanted to pay the loan off in full, they had charged us for months of interest for when we had no access to the account and that we didn't even have access to pay!

Ally closed my account for no reason. Do not use them. I'm reporting them to the National News. I had an investment account with $1200, checking with $9000, savings with $23000. They said I had too many disputes. Not acceptable.

I have never been treated so poorly by customer service not even in a Walmart or a McDonald's. They are not kind or knowledgeable about their own services. I spoke to many people over the term of my loan and absolutely no one was kind. I have never rage hung up in my life but I have with them previously simply to avoid being unkind to them. I will never bank with them in my life they are the worst.

I've been banking with Ally since 2022 and cannot get away from them fast enough. It's fine if you never need to call customer service, but their customer service is one of the worst I've ever experienced.

Purchased GAP through my dealer who used ALLY and horrible experience. Had a balance of $4300 and they paid $365.00. We got hit by TWO Hurricanes. I deferred payments and they said they are not responsible for that, even though it was a part of the loan and still had to be paid. Now two car payments. :( Shame on me for not reading the fine writing! Pay attention.

This company did nothing but make my stress during my CANCER diagnosis skyrocket. I've had a horrible experience with my auto loan. My banks changed, so I forgot to update my bank for only 1 month. They payment bounced back, and I paid the late fee. I called and changed my bank. Every month, they continued to charge the wrong bank, it bounced back, then they charged me a late fee. I KEPT CALLING TO CHANGE THE BANK AND IT NEVER CHANGED. They never updated it.

Stay as far away as you can from this financial group of clowns. They are very annoying. Customer service is a joke. They should not even be allowed to finance anything. Customer service is rude and will not help in any way.

Be very aware of this bank!!!! I called on February 24, 2025 .to make my first payment on a vehicle loan. They told me that the account was too new and that I couldn’t make the payment yet that they would call to do a welcome call, well we missed the welcome call. But I knew we had a payment coming up so I was ready to make the payment where my problem is I explained exactly what happened at least to three different people. None of them believed what I was saying, pretty much insinuating that I’m a liar!! They said that it was our fault and that it didn’t matter that we still owed for 2 months and there is nothing they can do. Very poor customer service. Very unprofessional. I would avoid this bank at all cost.

Ally Bank is the absolute worst bank. They freeze all your accounts when they investigate any fraudulent charges. They close your account and don’t even tell you. Do not do business with them ever. When they close your account you can’t access your IRS forms.

This is the worst Credit card Company I have ever dealt with. This started on 2/14/24 when a Hacker got into my IP address and was Able to get into my Apple wallet and put charges on all my cards. 2/15/24 I called them and told them that the $1000 and the $1000 was not posted to my account. When it did. I have a snapshot of it. I spoke to customer service about 50 times. Could barely understand them. They don't know what they're doing. A year later, it’s still going on. They told me the 1st time I called was 2/20/24. Wrong again. I printed out my phone records. When Ist called about fraud. I thought they put me through to the fraud department. To find out a month or two later that they did not put me through the fraud department, they put me through to the security department. They replaced my credit card that had the fraudulent charges on it.

This is the worst financial institution in the world. I paid off my automobile loan in full and they continued to bill me via auto pay information they had on file. These people have procedures in place to punish people who pay off their loans. Make your final payment and they enter the payment date MONTHS AFTER you close the account so they can continue to bill you. They are a bunch of thieves and have ZERO BUSINESS ETHICS!

I have been blocked out of my accounts for over a week. The error message says it is the incorrect sign on and password. I have to wait in excess of 45 minutes to speak with someone to reset my password. Once my password is reset if I try to log in again it gives the same error message. I have been online with tech support on 5 different occasions and each time they have me do the same things (change browser, change device, go incognito) and after the password is reset the same thing happens. I am beyond frustrated, I have multiple accounts and payments set up with these accounts. The tech support has said they are working on it and will get back to me - that has been the case for over a week no one has done anything I can see. I have spent hours trying to resolve this.

I went to use my Ally Bank debit card this morning to get cash. Card was "denied by your bank." Opened the App to see my debit card it on hold. I call the Toll Free number to find there is a 37 minute wait to talk to someone. Seeing how I am out of gas on the side of the road I figured it would be the best time to let people know the situations you can end up in when your bank does not care about you. It is nice to know that I'm not alone. I am seeing LOTS of horrible reviews about Ally putting other people in bad positions while they hold our money. Ally if you are reading this, I will be closing my account as soon as I get home so you will know who this is.

Their employees lie to you and the supervisors just don't care. I was lied to by two different female employees and it caused me to not have access to my money as my debit card was canceled without my knowledge or consent. The supervisor would do nothing about it except "give me a case number" for a complaint. WORST BANK EVER!! RUN TO ANY OTHER FINANCIAL INSTITUTION!!

I have never dealt with a more incompetent company in my life! I paid my credit card off in full and stopped using it, only to begin receiving text messages from Ally saying that my balance was past due. I called immediately and found out that someone had made some fraudulent charges to Google using my card. I filed a claim with their fraud department and was told that I would have to wait 3 months for a ruling. 3 months went by with no response. I called again only to find out that the claim had never been filed. I filed another claim, and waited another 3 months without response. I called again to find out that once again, no claim had been filed.

Ten years ago, Ally was my main bank, and everything worked great. Customer service was rapid and usually helpful, account security was strong, and I had no issues using their products. Not anymore. Ally's clearly taken the route that thousands of other companies have been going down post-pandemic of offering increasingly non-existent customer service and increasingly crappy products to cut costs and focus on the only thing that matters: increasing shareholder value. My own personal experience has been a nightmare but, after doing some research, I'm far from alone.

Had several unauthorized charges on my… Had several unauthorized charges on my account. They said they have been working on it for 3 months! They did not do anything! They do not care & would not help me! Would not credit my card back the money! It was 9 charges a total of $636.59! All the customer service representatives were very rude, had 1 hang up on me! Each one would say something different & some you couldn’t even understand. One would tell me it was credited back to your account but we can’t get you the statement.! I ended up getting online & hit the last year of statements & there was no credit! Just lying through her teeth!

Absolutely horrible. 5 years ago I called and got a ten day payoff amount and paid off my vehicle. Ally sent me a lien release and sent me notice that my account was paid in full. But they have been reporting to the credit bureaus that I owed another payment. I've called multiple times just to be transferred around to different departments with some representatives treating me as if I was a bum and don't pay my bills. I've disputed this multiple times but they keep saying I owe them an additional payment. You can't actually talk to a complaint department, the agents don't know/can't do anything, and special departments are just rude as if they hate their jobs. This company should be dismantled for ethics violations.

Ally Bank financed a car in my name without my permission, knowledge, presence, nor validation of ID, WITH FORGED SIGNATURES. It has been an exhausting and over whelming experience. The loan financed amount was over $49,000! This occurred Oct. 7, 2023. I found out about in in Sept. 2024 when I started receiving late notices to my home address on my ID. I have been trying to get this matter resolved every since, but to no avail. My credit, mortgage deals, marriage, and emotional health has suffered because of their lack of integrity, transparence, and shady business practices. MY CONCLUSIONS WERE FORMED FROM THIS DEVASTATING EXPERIENCE WITH ALLY. I DO NOT RECOMMEND DOING BUSINESS WITH ALLY!

I DO NOT recommend using their checking account abilities. You cannot deposit cash anywhere. I recently had a fraud detected on my account. I spoke with them. The rep lied to me and told it would take 2-3 business days. They decided it would be best to send the new card by standard mail in 10 DAYS instead. It is still in the mail somewhere and I cannot access any of my money. They refused to send me a new card overnight, and refused me any help whatsoever.

They get ZERO stars from me! Every time I have spoken to the CSRs, they have been RUDE, RUDE, RUDE!!!! They have no people skills and don’t care how they talk to people! The calls/texts need to be monitored for QC. Obviously they are NOT!

Someone used my Ally debit card, although it was stored in my safe since the day I received it, and never used anywhere. So there must have been a data breach at ALLY Bank, that the bank did not make me aware of. This morning I received an email from ALLY that my account was overdrawn, someone bought multiple PlayStation gift cards with my debit card. I responded within one hour. During a 30-minute phone call, the bank asked me to prove that it was not me who made the purchases. What a stupid question, how can one prove that he did not do something???

I purchased a lifetime membership with my Ally card to a website. The website blocked me a month later for no reason. I couldn't reach the website for a refund because they were in a foreign country. Called Ally for a refund and faxed all necessary documents to the dispute department. Got a letter a couple weeks later saying I needed to send them an explanation letter of what happened and the documents again. Later found out they rejected my claim and said it was a valid charge. Disputed again! Process took several months and I still don't have an answer. Would not recommend Ally at all! Poor customer service! Going to cancel my card as soon as my balance is paid.

Absolutely horrific. Stay away from this bank. No customer service and completely incompetent people on the phone. No one cares to help you. They forced me to close an account and then proceeded to make my life hell for three months with the replacement account. I am honestly speechless as to how bad it’s been there is much more to the story but OMG just stay away from this bank and their customer service people make you want to cry from frustration.

If you miss a payment it is almost daily they report you. I have had 6 reports to my credit bureau from one missed payment. Most agents are rude right off the bat as soon as you call even after killing them with kindness. Made 3 payments and before next was due already getting harassed. Never deal with them again. I'll be exploiting this elsewhere as much as possible if these actions continue.

Don’t waste your time creating an account with this bank. For 6 months I’ve been trying to simply create an online profile to view my account and it can’t be done due to a “system error”. I get this message when I try on my phone, iPad or laptop. Nothing works! Every time I call all I get is “it’s being worked on”. No it’s not! How does it take months to figure out why an online account can’t be created? The only way I’m able to make a payment is to physically call in. This is an absolute waste of time. Save your money and DO NOT USE THIS BANK!

Ally received a payment of over $2000 that was supposed to go to principal, instead they split it throughout 4 monthly payments (May through August). They are now taking my payments towards their finance charges because even though I was on autopay and had no payments due May to August, they said it was accruing interest daily. When I asked for a breakdown of how much interest was accrued those months they cannot provide me one but said I should be caught up soon. How do untell a customer we can't give that information but you should be caught up soon. This was the worst company I have ever dealt with

Please run! Run away from this credit card company as fast as you can. Customer service, fraud, and dispute departments simply do not care at all about you. They have no compassion or empathy when you call them. They have a terrible attitude problem and will get combative. I complained about their deplorable customer service, and they retaliated by reporting my 9k line of credit as having no status and no credit history. Although I had a seven-year excellent history, the lack of status reporting reduced my overall available credit and lowered my FICO by 12 points. I called Ally and begged for their help, but they were cold-hearted and cold-blooded and just did me dirty. Please find another credit card company that cares about you as a customer and is willing to correct their mistakes.

If I could give Ally a "0" star...I really would. Factually speaking, this is the worst company to finance your car. I have experienced several reps who hand up purposely when you question things about your account. Most are not proficient in English and it is difficult to communicate business with them. All calls are supposedly monitored and recorded; however, they can never locate documentation of any calls. Do not give them your business!

They closed my account and allocated the funds to the state treasury department due to inactivity. Admittedly it had been 18 months because it was a secondary account. If I owed them money, they would have hounded me forever. When it comes to your money "use it or lose it" should not apply.

PLEASE READ ABOUT ALLY BANK... Whatever you do please, I mean please, do not get a car loan through ALLY BANK, you will regret it and you will have nightmares and lose about 3 years of your life.. I never write reviews but for ALLY BANK I had to... every time you call the AUTO lease department you get switched around 5, 6 times only to go back to the original person who you spoke to, which by the way, none of them speak English.

I haven't got my money back yet. What makes this situation even more challenging is the uncertainty surrounding when I might regain access to my money. The extended wait time has forced me to make unexpected adjustments to my financial planning and daily budget. It's particularly frustrating because this lockdown happened without warning, leaving me in a precarious position. While I understand the importance of thorough investigations for security purposes, the prolonged nature of this process and the absence of clear communication has turned what should have been a routine matter into a significant source of stress and inconvenience.

Absolutely the worst customer service. I tried to make a payment multiple times online, but the site wouldn’t let me. They insisted on charging me a fee to pay the loan off. The call center help in India are screaming so loudly I can barely hear the agent. I can’t wait to get them out of my life.

Have been a customer for over 4 years. All was fine until I actually needed help. Can no longer login to my account. Called for help. Told it would be 1-4 business days. Told them that was unacceptable. They repeated the script "1-4 business days." Asked to speak to someone else. Script repeated. Called Fraud department. Can't get through to a person because the system doesn't see any fraud on my account and it will just hang up on you. Have called the customer service line 4x today. Wait time is up to 93 minutes. I have asked for a call back each time. No call. I can't use the chat feature since I can't login. What a terrible way to do customer service.

Updated on 11/27/2024: The only response we received was an unidentified person on Messenger who wouldn't lift a finger Unless we gave him/her/it my wife's account Password - Fat Chance of giving that to an unidentified person. I gave them until 4PM today to Call my wife to resolve the issue. I also gave them her name, our town, her phone number and her email address so they could ID her accounts. No call received by me or her.

Had a lease through Ally. Received multiple letters and emails stating the ability to settle for a lesser amount than what was due after lease end. I had recently lost my job and funds were extremely tight. During my received call I asked about it. Was told it didn't exist. Sent in a copy of the email as well as a scan of the letter detailing the information. Ally still denied it. No department communicates with one another. Will never be using them again.

Ally Auto mishandled my paid-off loan, initiating an unnecessary GAP claim and withdrawing unauthorized payments from my account. Weeks later, they’ve offered no resolution or assurances. Their incompetence and disregard for customers make them a financial institution to avoid. They have an endless stream of bad reviews!

I am committed to sharing my experience across every platform available. I transferred a large sum of money on November 8th in preparation to request a cashier’s check to submit on November 25th. It was incredibly time-sensitive with high stakes, and customer service representatives assured me that the process was straightforward and could be completed within the time parameters. I paid a fee for expediting shipping, and over the next weeks (WEEKS!) I called and chatted with representatives multiple times per day to try to get shipping/tracking information for the cashier’s check.

Ally has no idea what customer service means. Please don't waste your time. They really don't care. When you call with an issue they can't help anyway. Please, please, please go somewhere else for your financing needs.

Ally Bank stole my money from my retirement savings account after they fired me for age discrimination. I received a letter in the mail after my departure explaining their mistake. When I called up the phone # on the letter, “we have no record of that letter and I don’t see any balance in your account”. When I asked them to escalate the issue, the rude customer service representative declined and yelled at me. Fraud by Ally Bank and they always get away with it! I saw it constantly by Senior Executives.

They closed my account because someone else wrote me 2 bad checks. I called call them and was on the phone for over almost 2 hours of mostly being on hold. For them to just tell me my account was closed.

I am extremely frustrated with Ally’s policy of not providing immediate access to deposited funds. It is unacceptable to have money in my account but be unable to use it. Other banks offer solutions, such as the ability to add your card to Apple Wallet while waiting for the physical card to arrive. This convenience is invaluable, and Ally should implement a similar option. Currently, I cannot do essential things like get gas or groceries because I cannot access my own money. This is not only inconvenient but also unreasonable. Alternative options like Zelle or checks come with fees and delays, compounding the frustration. I was initially excited to start my banking journey with Ally, but this experience has left me deeply disappointed. Unfortunately, this will be the last time I deposit money into my Ally account.

DO NOT deal with these people unless you have perfect health and are sure you won't get sick until the loan is paid off. They DO NOT care about you at all. My wife was very sick and missed a lot of work so we got behind. Be aware they will do whatever they can to take advantage of the situation. We were TWO Months behind and they repossessed her car. Doesn't matter how sick someone if they don't get their money on time they will screw you over. Personally I think there's a special place in Hell for people like this and I hope I can get through to as many people as possible and tell them not to deal with these people or loan sharks.

I tried to assist my 92 year old, legally blind mother in getting information about an Ally auto loan account that she knew nothing about until it showed up on her credit report. I was told they couldn't discuss it with me because I wasn't on the account, so I called back with her on the line. She lives in Louisiana and I live 200 miles away in Texas. As soon as the agent discovered that it was a 3-way call, they said that was not acceptable and they could only have one person on a call, so my other would have to call herself. My sister went to my mother's house to help my mother make the call since she is blind, and an agent told her she needed to submit written authorization for them to discuss the account with me. She was told what to include in the written authorization and she was given a fax number to send it in.

This is the absolute worst company I have ever dealt with. My spouse passed away this summer. They were notified immediately. This was a painful process over the phone with people that ignore your request to speak with someone in probate area and ask the same painful questions over and over again with limited English language. I followed their instructions by sending the Death Cert by email. Many phone calls later. Hung up. Cannot understand them. SO noisy in the background. And never getting to the department needed. All I wanted to do was pay off the darn car. Still waiting for directions. Needing specifics on the title. Not sending money without something official. Just ridiculous to have to go through this. Especially when you are mourning the loss of your loved one and trying to do the right thing. DO NOT EVER USE ALLY!!

I had an Ally account years ago and decided to open a new Ally account. I had forgotten why I stopped using Ally Bank. A brief summary of the last 24 hours with Ally Bank. While making new account the information I added triggered the system into recognizing me and at that point it asked for my old credentials. Due to the fact I'm on a new phone and the ONLY way to verify was to accept a text on my old number (3 years later) or I could call them to verify. Called and provided info until system told me to call back later. Called again attempting to talk to a live operator... Not an option. Called again thinking I could sweet talk the computer into putting me on a 1/2 hour hold but I could finally talk to someone..

My experience started out positive. When my computer crashed, I changed my phone number when I got a new phone. I alerted everyone, including Ally to the change. Then came the day I needed to reset my password, but the confirmation (?) was sent to my old #. My acct was locked. I called customer service who acknowledged they had my new #. Since my acct was locked, I needed to call the next day (Sunday). I did and was told to call Monday. I did-or tried. I was on hold for a couple of hours total. Nobody tried to call me even after I'd left multiple messages and an email. Essentially, Ally is holding my acct hostage.

I was a customer of Ollo for years, always made payments on time, paid off my balance on multiple occasions and never had any issues. Then Ally buys them out and despite me continuing to keep my account in good standing, they decide to close my account causing my credit to drop due to the increase in my utilization ratio and loss of credit history. Then when I inquire all I am told is too bad we can send you a letter justifying how we screwed you. This is a garbage company. The fact that all their call center minions can do is tell me too bad, just demonstrates how little they care about their customers. Just another big bank choosing profits over people.

Today 10.22.2024, I have had a car loan since 8.2020. Every single month I overpay and request money to be paid towards principal and every single month I have to call in for them to do an adjust of the allocation. When I call in, I am challenged by every possible verification check there is. Only to say they need to pull up my account. DOB. address, account number, full name, SS, date of the load, payment amount, last payment amount. I feel that they are crooks and purposefully make me irate! I will NEVER have another loan with them. If I could give a zero star rating, I would. :(

The worst company with customer service. Every time I called agent from overseas pick up, transfer me around. I was on hold for 1 hour and a half, they don’t know what they are doing. Nothing was resolved!! Horrible.

I decided to give Ally Bank a shot, as I had heard good things about their CDs. I open a CD account, transfer a few thousand, and let it sit for a while. The result was alright, but not exactly what I was looking for. I had my account settings set to mail me a physical check once the CD matured, which had happened, but 10+ business days later the check has not arrived. I contacted customer service multiple times during the ordeal. One tells me to wait a little longer, and I do. The next time I contacted them, they told me I needed to manually request the withdrawal within the 10-day grace period after the CD matured. What? There is a clear withdrawal of the entire balance in the account's transaction history, so that was simply incorrect.

My account was frozen because I tried to deposit a government check. When I asked when I would have access they told me that they did not know. I didn’t ask for a specific date just a time frame and they could not give me that. They promote overdraft coverage up to $250 yet use the fact that your account is negative against you. As someone who lives check to check this bank seemed like a good option to me since unfortunately sometimes I do go negative and other banks charge you a fee every day you are negative. Yet when they ask questions and you answer all of them perfect they still say that they can not help you. Why ask the questions in the first place. Then when I asked to speak to a supervisor I was directed to “escalation”. Which is just someone trying to “deescalate” the situation. Not what I asked for at all. Will be closing my account once this issue is resolved and telling all my friends to change banks as well.

We used Ally for a car lease. Made every payment on time. Sold the car and checked to make sure payment was made and it was. Ally reported it as late payment because the dealer withheld the car. I called multiple times and once they actually hung up on me. I had to call 4 times to finally get someone helpful. Calling is very chaotic and noisy. Clearly in a call center. Terrible experience. My credit was great and is now lower.

I purchased a vehicle. Found out it was with Ally, soon after we were hit by hurricane Helene, called to ask about any type of payment deferral. Due to the storm we have a lot of unexpected expenses. I was told no under the normal procedure but that an exception could be made with an approval so they conveyed the circumstances regarding the hurricane and they still didn't approve it...just pathetic and cruel.

Our auto loan was for a 2021 leased vehicle. The vehicle was turned in when the lease expired Ally advised we had to pay a disposition fee and sales tax for the vehicle that we were not keeping my husband paid the disposition fee they wanted tax and late fees in the amount of 34.76. When we were advised to not pay anything until the vehicle was sold at auction, then reported it to the credit bureau as being unpaid, and refused to abide by their TILA disclosure provided to us at closing. This Will go to the CFPB as a TILA violation.

I would never buy an auto warranty through them. It took us over 5 months to get our refund checks back after cancelling our auto warranty. They said they sent the checks twice and they were never received by TD Auto Bank. Definitely don’t know what they are doing and going forward we would never ever use this company. Also each time you call in, a different representative will give you a different answer. Completely inept and honestly I’ve never felt compelled to leave a bad review before until now.

Worst bank ever. Horrible call lines, can’t understand anyone because they have shut service, sounds like I’m calling a foreign country. Nobody knows what they are doing just keep saying wait. Can’t pay using navy federal and nobody knows why I can’t add this account.

I transferred money from my bank to Ally to cover my first car payment. It’s been ten days and Ally has not credited my account. I have never had a problem before with other banks. US Bank is my recommendation for a loan. I am ore than disappointed with how Ally handles money. They have lost my trust in banking.

I just had two strange experiences that made me very uncomfortable and unsure if my account was being hacked.

Do not get a loan with this company. They will not give you a release after your lien is paid off. We have contacted them multiple times and have spent hours on the phone to no avail. We are going to have to file a lawsuit against them now to get good title to our vehicle.

Go to Capital One, Chase, Discover, or even Credit One—literally, anyone else over this bank! I had seven years with Ollo before Ally took it over. I had that card to rebuild my credit after medical debt bankruptcy the previous year. I started with a $500 credit limit and worked it up to a $2,400 credit limit over the years. I was never late on a payment, whether it was with Ollo or when Ally took over. My card had a $0 balance, and it had only been three months since my last use when I received a letter this week stating they closed my account due to "inactivity" and "high risk". My bankruptcy is eight years old, with not a single late payment since then, and my credit score is 705.

I am writing to express my concern and dissatisfaction with Ally Bank's policy requiring customers to provide a traditional physical home address as a permanent address in order to access banking services. As someone who resides in an RV park, I believe that this policy unfairly discriminates against individuals who choose non-traditional living arrangements, including RV dwellers, tiny home residents, and others who do not conform to the outdated notion of "permanent" housing.

Horrible experience. Been with this bank for a couple of years, and as soon as I can I’m closing the account. This bank just has scripted formalities they read off and never offer any resolve for the customer. The features that they offer NEVER work the way they should. Then instead of helping you as a customer, they will villainize you and treat you like a criminal. I’m a 1099 worker and I receive payroll checks from multiple places. I always deposited them through mobile app. The last time I did this, my check was flagged by loss prevention and my account was blocked. There is nothing really worthwhile in having an account with this bank. Please check elsewhere to get the best service and ALL your actual banking needs met. Don’t waste your time!

Last month, they took out three payments instead of one. When I called to sort it out, I was bounced around from one person to another, possibly from India to Cambodia (not totally sure). Each time, I had to explain the whole mess from scratch. I only authorized one payment, but they ran three, and no matter what I said, I was just transferred to someone else. After six hours on the phone with them, not one person could explain what happened. They refused to refund the extra money they took out of my account. Finally, after what felt like my 10th call, someone said they’d refund it, but it would take 10 days, and in the meantime, it would make my account overdue.

I really think it’s an online bank problem or perhaps the fact that the customer service on the other end of the phone has no recourse for their negativity or horrible customer service. I believe maybe that it’s because there is no branch to go into. 54 years on this earth, and this is the worst bank, the worst thing I’ve ever dealt with. Do yourself a favor and go with a credit union. Ally Bank and Ally Invest are Evil and rotten to the core

I thought from all of the positive feedback from the media, that Ally Bank would be a good business to open a savings account with. After opening and transferring a little over a dollar into the account to check that everything was set up, my account was put on freeze for suspicious activity the same day I had opened the account, which was me trying to add another debit card, it flagged the first one that I had already verified, and froze everything, stating that I was going to have to call to do anything.

I had auto-pay, so I never checked. I would also make additional payments. I checked today because of a balance increase. To make a long story short, Ally cancelled my auto-pay back in March. The additional payments I was making were "reallocated." So, I would pay $1k and they would stretch it out over a few months. This was not authorized. You will regret doing business with this company.

Ally customer service is horrible. Their customer service does not document the conversation in your account and when you call and talk to another representative about the same issue, they don't have anything to look at in your account that has been documented. They cash checks that they have been told not to cash because you paid with the customer agent for fear of having a late fee and then they cash a check that they supposedly have not received in the mailed that was mailed a month ago. Then mysteriously they find a check that was dated a month ago and cash it to your bank without your authority for a car payment that you have already paid for that month causing your funds to be low in the bank and not having enough money to pay your other bills.

We've had an auto loan out through them for 4 months now and they have been absolutely awful. I can't even begin to explain the issues we have had with them. One of the main ongoing issues we've had is not being able to create an online account. I have to take the time out of my work day to call payments in and pay the fee because they can't figure out why I can't create an account. At the beginning I called over a dozen times and kept being told they put a ticket in for my issue and to try again in 48 business hours. I ended up eventually asking to speak with a supervisor, who ended up telling me not a single person put a ticket in for my issue to be resolved. She told me she personally put one in and would be in contact to make sure I am able to create an account. She did call once about a week later and just had me try again, still didn't work. Said she'd be in contact again and never was.

Been trying to work with Ally on a loan assumed from my dead mother in law. This has been one of the worst customer service experiences I have ever had. Impossible to get information. Having to submit the paperwork 5 different times because they lost it, a typo, too many delays so we had to start over. Once we got the loan in our name, we still could not get any information about the payoff, or details, or why we were blocked from getting information. We've tried at least once a month to call and have been told repeatedly that they're working on it and it will be fixed in 1-2 days and call back after spending 30 minutes or more being given the run around. We've called at least 15 times and this is the same response we get each and every time in the last 6 months after loan was transferred to our name. I will never willingly interact with this company again. The customer service is horrible.

For an online Bank, you think they would have cutting edge technology. Wrong!!! They can't even get my online account set up and it's been over six weeks since I opened my account, and it's been 10 days since I requested help getting this matter cleared up. They are in no hurry and do not care! My advice avoid Ally Bank at all costs.

They are highly incompetent. They owe me a balance of $2,300 on a loan and never told me they were mailing the check to my home. The check was mailed 2 months ago and I only found out in July they mailed it. So I said I never got it so they said they would cancel and reissue me another check. So now instead of getting a check in the mail today I received a form saying I must request in writing for a new check to be resent. So it will be over 4 MONTHS before I get my refund of $2,300. They only mail the check and they can't do a bank wire? No Zelle? No Venmo? No FedEx. No Priority Mail. Nope just a stamp dropped in the mail for me to wait months once again for my money they owe me. Only a handwritten check and no tracking number so I can't track this check.

Every time I tried to login, username or password not recognized or information provided was not associated with any account info??!? MULTIPLE ATTEMPTS TO RECTIFY resulting in operator transfer after transfer after transfer - spoke with 9 people over 2 hours and no one could do it! Multiple requests of verifying identity, literally - name, address, dob, maiden name, pet's name, phone number and social security!!!! No one would take responsibility to help me log on or change password....OR TAKE MY PAYMENT!!! So, yes, my car payment was never processed!! I DO NOT SUGGEST BANKING WITH THEM! EVER!

My wife and I leased a Jeep from Dover Dodge Chrysler and decided to purchase the jeep at the end of the lease. The process to purchase the jeep from Ally after the lease end was and continues to be painful. We asked for the formal buyout letter but never received one. We then called Ally multiple times only to be told to send in the amount listed on our contract. More than a month later we received a notice stating that we owed an additional amount but have not been able to be told what the additional amount is for and spent more than an hour being transferred to four different representatives each saying in turn they need to transfer us to someone different. Again, love the jeep but my advice is to not deal with Ally at all.

My husband passed away in June and his vehicle was impounded from the crime scene. I am not on the lien so I could not pick up the vehicle without Ally sending them an okay to release. It is now August and I have been keeping the payments up but I cannot get the vehicle until I get the death certificate. I caIled Ally to have them go get the vehicle and they won't. I have been paying the car payment on time but I think they want it to fall behind so they repossess the vehicle to resell. They have been talking to me now all of a sudden they can't talk to me because my name is not on the account. Find a local bank in your city if you can because if can't walk in then they don't care over the phone.

Dreadful company. Paid off the loan. First Ally contact said it would be 10 days before we would get a lien release. 10 days passed with no lien release. Called in again and told it would be another 7 to 10 days. The online website indicates we would get an email on the first ten days indicating lien release update. Never received an email. They use Chat AI; which was completely useless. I believe their customer service center is in India. India has many excellent people but Ally is not hiring any of the excellent citizens.

HORRIBLE! Stay away! Everything is good unless you turn in a Lease vehicle. That's where they got ya. Good luck disputing. You must have date, time stamp, photos of everything on the vehicle. No one tells you when they are going to look at the vehicle. Then two months after you trade the item in they hit you with a bill. They claimed repairs were not correctly performed. There was no damage to begin with so no repairs ever made. Even the pictures from Ally showed that. Called five times taking over an hour each time. Requested escalation each time and promises of someone with authority to fix the issue would call back. No such luck. They even started pestering my wife and made claims to Credit Bureaus. Do not do business with them if you don't want to be charged a bunch a fees and strong armed into paying money for items you are not responsible for.

I have 3 accounts with them. I would say do business with another bank 'cause they are horrible. They took out a double payment. Spoke with 6 different people and was hung up on as well within a 7 day period about the unauthorized transaction. One person I asked for a supervisor/ manager and she pretended to be one. Never transferred me. I was also told it would be 5 business days then 10 business days and after that another 10 before it would process. These people lie, I haven’t been able to log into my account in over 6 months and they haven’t fixed that either. They first said the system duplicated our automatic monthly payment when it crashed. Then said I made the payment manually from my online account that I haven’t been able to use or log into for over 6 months. Yes I’ve called them about that too and have gotten nowhere.

Just ask to be transferred to the American call center. Not that they would refund the 800$+ payment they erroneously charged for another ten days. There is no direct number for finance and Fanella ** in operation support refused to even provide me with any proof that she submitted a request for expedited processing. She also refused to provide me with her direct number and extension or email. The app won't let me unenroll in autopay and they won't do it over the phone, so I have to change my account numbers now. They also report if you're over 30 days late but take up to a week to process autopay. This is a nightmare. This bank is evil.

STAY AWAY FROM ALLY BANK!!! Me and I've read many others had similar problems where we open an account TO FIND OUT A FULLY VIRTUAL BANK *offers no virtual debit card*. Therefore any money already deposited is stuck until the 5 to 10 days when the physical card arrives and ANY Zelle incoming works no problem. They accept all the money sent in. Its getting taken out that all a sudden zelle stops working and it's not Ally's own doing so can't give answers. Smh. And transfers take almost as long as the debit card in the mail and finally I'm told rushed wires are same day only. They're not and the 3pm deadline set in place to review and give response either denied wire or approved wire update is bull because I called a few times since it was after 3pm with no update.

My late grandfather had leased a Mitsubishi car from Ally before he died. When the lease was about to expire, my family went to buy the car with the price outlined in the lease. When we went to the dealer, the dealership tried to get us to sign a blank bill, and when we tried to buy from ally, they wouldn’t give us the price they had outlined.

Terrible bank. They refused to close my CD when I asked, and jerked me around for weeks on end trying to get my money out. I spoke with 3 different support people who all just kicked the can to each other. Bunch of scam artists!

My experience with Ally Auto Loan Agreement has been deeply disappointing. As an internet-based company, Ally's service should be seamless and efficient, but this has not been the case. From high interest rates to poor customer service, this loan agreement has been more trouble than it’s worth. The interest rates offered by Ally are significantly higher than those from other lenders. Despite their claims of competitive rates, I found myself locked into a loan with exorbitant interest. Misleading information initially suggested lower rates, but hidden clauses quickly revealed the truth. Hidden fees and unexpected charges seem to be a staple of Ally’s auto loan agreement. These fees were not disclosed upfront, leading to unpleasant surprises. For example, the administration fees and late payment penalties were never clearly explained, adding an extra burden to my finances.

I am a long time customer but after a road accident and now in hospital, I received a email requesting I log into my account. I did then called customer service and updated them I'm in hospital. They reached back that they'll close my account.

I have been an Ally customer for many years, no problem. They must have hired a bunch of unqualified for the position people because their bill pay feature is down for over a month. This is ridiculous for a bank. If their tech people are this bad at their job, I don't trust them holding my money and will now go through the hassle of changing banks. My advice don't choose Ally.

Their "customer service" is located in India and are ZERO help every time I call. I answer 3 minutes of identification questions and then spend 20+ minutes trying to get a simple question answered which I never do.

I was locked out of my account two days ago. I called yesterday morning to reset my password. I was told the account is locked and I needed to speak to another department. I asked to be transferred immediately so I could access my stock account and sell as the market was tanking. Nothing can be done.,, I have to wait for someone to contact me. And wait. Called again just now to beg them to have this department call me so I can back online. As soon as this someone calls me I will take everything I have out of this bank. There are better online banks and their stock website is childish compared to Charles Schwab, Webull, and Vanguard.

Been with them for 8 years or more. Great for everything except for traveling abroad. On my latest trip to Mexico, I called them twice to alert them I'd be abroad. They still blocked my card. By the time I got home they wouldn't even let me pay at my regular grocery store. Took (3) more people and another hour on the phone to remove the hold.

I’ve been over a week without my money because their representative FAILED to do something as simple as update my address and sent my debit card to the wrong address! What do they expect someone to live a week without their money because their representative is so dull to do their job. I will be switching banks thanks to the idiocracy of the representative they hire.

Don't use ALLY if moving out of the USA. They will only mail your debit card via USPS mail, no exceptions. This takes months to Colombia. Also, you can only add a USA phone number to your profile. This makes it impossible or difficult to receive a security code via text. They won't send a code via e-mail.

I paid off my auto loan with Ally. I never received and title release neither did the California DMV. When I went to sell the car, the DMV said Ally still had a lien on the vehicle and I was unable to do my transaction. I called Ally and they would only mail or FAX the lien release. I needed to do the transaction the day I requested so I asked if it could be emailed. Ally said, "NO" only mail (which takes about a week) or fax, WHO HAS A FAX MACHINE??? Ally had no other solution other than faxing or mailing via USPS the lien release. Come on, it's 2024.

Worst ever. Do not get a lease or bank account with them. Wasted over an hour, hung up on twice. This was after they mailed me my lease bill after its due date. Poor system to call on, phone center full of people who do not speak English well & cannot help, keep you on hold doing nothing til they disconnect. AWFUL.

DO NOT, I SAY AGAIN DO NOT, USE THIS BANK TO FINANCE ANY AUTO. Customer service is horrible. They double charged me for a payment and then they said that it was my fault. Customer service agent was horrible and supervisor worse. I had to wait 10 days for them to refund my money and then they will mail the money in a check. THEY STEAL YOUR MONEY. DO NOT USE ALLY. I will refinance with my bank as soon as the first 3 months passed...HORRIBLE SERVICE.

Online? What online? I moved to Ally based on some (paid) reviews on YouTube on how good they are. Only to realize later that they are the worst online bank that you could bank with. Only 40% of the functionality is online with them. For the remaining, even if you call them, there is no guarantee that your issue is actually resolved.

Ally Auto is the absolute most incompetent lender in the world. I had to threaten them with legal action just to get title sent to DMV so I could register my vehicle!! If you call them and need a paid in full letter have fun. They will say they mailed it over and over and claim letters get lost in the mail!! Truth is they are so dumb you have to explain what a paid-in-full letter is to these people! Plus everything they send somehow never shows up in the mail! I am so glad I'm done with Ally and I would not recommend getting them to finance your vehicle, pay more interest and go through someone else!

Sent me a letter Pre approving a credit card. They make it supposedly very easy to apply. Please be aware that they run a HARD INQUIRY in your credit and this is not stated in any part of the letter or application website. When you call them to have an explanation there is none. The credit customer rep even said, "Do you want a straight answer?" Contact the bureaus. What type of company is this? At least we deserve a very detailed explanation after a HARD inquiry.

If I could give them negative stars I would! STAY AWAY! Their customer service is HORRIBLE. They constantly hang up on you. If you have any questions they can only give you an answer in 48 hours and on top of it YOU have to call back. They will not call you when they have an answer. When I asked for them to call me back with the resolution, they had the nerve to tell me I was the one that had a question/issue, so I had to call back to follow up. Forget trying to extend your lease, it's a nightmare.

This bank has reps that read off scripts and don't have a clue on how to help you with any problems. That's weird because I'm paying them. Maybe the problem is because this bank is using reps that live thousands of miles away. I'm dumping this bank tomorrow.

Worst bank ever, I wouldn't ever recommend them. The customer service reps do not comprehend very well and they do not really listen. It's always have a long wait time to speak to someone and I don't believe they're even located in the United States. Two people I spoke with said they are in Canada. When you call them, make sure you have time to waste and do not get your hopes up for a resolution. They do not even have a fraud detection department. I had 6 unauthorized charges for $21.78 and two charges from Hong Kong that were charged and this bank never detected it or reached out to confirm if they were my charges.

This was worse Bank I ever six months of an auto loan, Ally staff not professional and speak in an unprofessional manner. No one can answer the any questions about your account, you call the next day and the information changes from the day before. It takes 15 days for payment to clear your account by mail if they don’t lose it. On three occasions they lost my check, never to be found. I did refinance last and got hell away from Ally Bank. Please do use this bank.

Hands down the worst bank that exists. They don’t even try to be better. The customer service is so awful that if you ask to speak to a manager, they’ll tell you one doesn’t exist. Transfers to legit banks take days, sometimes weeks. God forbid you have a car loan and THEY mistakenly pull double payments from your account…they can’t directly transfer it back. They mail a physical check which can take up to 55 days. Ask me how I know. You’ll never speak to anyone who speaks fluent English so their answers will be read from a script with no autonomy in service. You’re better off keeping your money in a jar under your pillow. Once it’s theirs it’ll never be yours again.

Was finally put in touch with a senior member of the team, Sofia who has been very helpful and keeping me updated in the quest to recover my funds.

Ally Bank has the absolute worst customer service! I'm trying to transfer $100,000 into my Ally savings account. I tried twice and both times Ally said, "your external transfer service has been suspended." When I called customer service, the ** on the other end told me that my ability to transfer funds into my account from my credit union has been suspended and there's nothing I can do about it. Listen **, I'm trying to transfer $100,000 INTO your financial institution! You should be willing to work with me to make it happen! I'm closing my account and leaving negative reviews everywhere I can.

I have been on the phone for 50min with customer service. VERY bad contacts. Clearly, the reps are working from home. I get the feeling that I'm a nuisance. I will not be using Ally ever again. Ally bank is the worst!

The bank works like a physical bank. It's generally pretty good. The biggest issue is that you can not trust any response you receive through the app. I've been lied to in chat and by email. The only times my issues have been resolved is by phone conversation. For instance, my card was turned off and through chat, I thought the issue was resolved. My account was compromised and through chat and email, I thought my issue was resolved. It was not. I still have the screenshots and emails stating the matter was corrected. It was not. If you have any issues...call!

The worst bank account ever!!! They locked my account within a few days of opening with no explanation and I had no access to my funds for months. I called multiple times and their customer service is rude and horrendous. Every time I would get told that an investigator is looking into my account until after 2 months of calling they told me that they would be closing my account due to not being able to verify who I was even though I had sent them all the required verification documents. And I did not receive a refund for my remaining funds from them and was told that I would not be able to retrieve them unless I go through another bank that I received the funds from originally. It is absolutely ridiculous and everyone should avoid banking with them at all costs.

Ally just closed all my accounts. They didn't give any reason as to why, no letter was sent, text, nothing, just one day my debit card stop working. I called them and they stated my accounts were closing. I have been banking with them for about 10 years, I have never in my life had this happen. They stated a check will be mail with my money, didn't give a date. Just it will happen in the next 7 days, it's been 2 weeks. No check.

Horrible, horrible experience!! Do not recommend!!! Trying to get a payoff for my car that was stolen. Instead of just providing the payoff amount like every other loan company, they want to tie me up in red tape and make me wait 3-5 days! Why! You already know what my payoff amount is and the insurance company is ready to pay you. There's nothing to evaluate and you're holding off my payout and I'm waiting to pick up a new car!! No one to escalate to and I was told someone would call back but it could be a couple days?!?! Thanks for nothing. So inconvenient and unprofessional!!

I bought a car from a used car dealership that offered a warranty and gap insurance which I got both. My son totaled the car and got arrested for a DWI. They refuse to pay the gap because he got arrested but has not been convicted of the charge. They also had me cancel the warranty which cost $2900 but after a little over year only refunded $267. I would never ever recommend Ally for any services. They like to rip people off.

Ally Bank has the absolute worst Customer Service I have ever used in my life. I was transferred eight times and never was sent to the right department. I finally figured out how to do it myself online with absolutely no help at all from Ally. They are the worst. No one speaks English. You can’t understand them. They are the worst. If I had a choice I would definitely go to somebody else. I would never ever ever use this company.

My sister submitted my mom's death certificate to Ally Bank in April. They closed mom's account and transferred half the money to my sister's Ally account. The other half was supposed to be transferred to my Ally account. I called and talk to a person in the Trust dept. on May 1st. I was told it would be transferred in 3 to 5 days. After 5 days I called again and was told 3 to 5 days again. I called May 10th and told for the 3rd time 2 to 5 days more. It is May 13th and they still have not transferred the money. They not only owe me the money, they owe me the interest they are keeping me from receiving.

First and last time with these guys. Returned my Tacoma pickup after 3 years, clean, full tank, vacuumed, etc. The dealer said there was a scratch on the left rear door they would probably charge me for ("excess wear") but otherwise looked good. But then the sales guy said, "Watch out. These guys (Ally) are a pain in the **". Now I know why. Bottom line: Charged me $1500 for "Heavy scratches" all over the car that you can't see on the photos they sent. My pictures sure don't. Seems there is no way to argue it. They just charge you whatever they want. And no credit for 9,000 unused miles. Never again with Ally.

Worst company ever. CROOKS. They purposely will NOT send me a paper bill..even after calling them. They do this to scam you for late fees, I can't even log in online...or in the app. There's no way to reset password. There's no email. You are forced to call them. Then a long wait and trying to talk to an idiot in India, and it goes nowhere!!!! I'm not paying them another dime. 100% scam.

Our car was financed through Ally Financial. The interest rates were crazy. I wanted to do a payoff and they don't take money transfers which I find to be a scam to get more interest out of the consumer. My bank was confused as to why they would not take a money transfer as it's much safer than a large check. Won't do anything with them again. Oh I should mention if you need yo talk to customer support good luck finding a person that you can understand.

Disgusting company! I refinanced my car loan with my bank. Ally faxed the payoff amount on a Friday at 3 pm, my bank sent it on Monday morning! Ally “says” they did not get it until 15 days later and so I owe them more money!!!! What a crock of crap!!!! I said that I should not be liable for when your company opens its mail!!!! That my bank could not have humanly possible sent it any sooner than they did! But Ally insists I owe them money!!!! I said my bank has proof of the mail date and Ally will not send the title until I personally pay this “extra” owed money! They got a check for $22,000 from my bank!!!! CROOKS!! DO NOT BANK WITH THEM!!!!

I am leaving 1 star because zero stars is not an option. This bank had our auto lease. They admittedly lost the paperwork on a lease extension so we refiled it. They then did not extend the lease because the new paperwork we had to file due to the lost original paperwork was after a deadline. They NEVER notified us of this and continued taking money out of our auto pay set up out of our checking account for a few months. Then they towed our vehicle from our driveway with not one phone call, email, or letter sent to notify us that they did not extend the lease.

Very bad business, I call Ally Bank last year In August 2023 just to hold one month payment, because I was in car accident and I was out of work and income due to the accident, Ally financial refused. I started making the payments every month, they add all the payment I paid every month as late fee because the month I was in accident last year and my total balance stay as same every month even I make the payment. I make payment Jan, Feb, Mar and April 2024 and the total balance is the same.

Their customer service that's outside of the USA is stuck in a verbatim script hole! They don't listen to their customers at all! I have been trying to resolve a very issue issues for several weeks. But because they don't listen and only find the next screen to read it's a fruitless effort. If you have a choice I would suggest going elsewhere.

Long story short I heard good things about Ally and decided to open up a HYS account with them. A week later my job gave me a bonus check and I deposited the funds directly into my Ally account since I didn’t want it in my checking account at my other bank. Something weird happened with my job’s account and the check bounced. I was not notified by Ally that the check had bounced. My account got locked so I called and asked what was going on. They explained the check had bounced and asked me questions about where I got the check from. After clarifying it was from my consistent job and was just a bonus check and offering to show them consistent direct deposits from my job, they assured me my account would be unlocked and that it wouldn’t be an issue.

They are a terrible bank. I had an issue where Walmart refunded me for an order and I was charged again the next day. I put in a dispute with Ally on the 7th of April showing them I was recharged by Walmart falsely. The dispute department took 10 days to say the claim was resolved because Walmart refunded me on the 4th. That has nothing to do with Walmart charging me again on the 5th. Long story short, I was never refunded. My other bank responds way quicker and refunds your money without the hassle.

Your beneficiaries will not show online for the trading accounts. You have to "keep a copy" of the beneficiary form submission. This is way too important to be left off the website. My other trading companies allow me to set up/change beneficiaries online and can always see them to make sure they are up-to-date. With Ally, you have to upload a signed form and wait for at least a week before they tell you they added it to your account. AND then you can't see it to confirm.

It’s a terrible bank if you transfer money to different banks or wire money internationally. Their Zelle is not instant like other banks, sometimes it takes a week for recipients to receive money although the money is already taken out of your account. It usually takes longer if it’s larger amount $1000+ which is frustrating. For international wire, it’s almost impossible. Their customer service people are not knowledgeable and major international banks don’t even recognize Ally bank. Additionally if you need to deposit a large amount of check($10k+), it’s a such a pain. You have to mail out and it takes forever (several weeks) to get deposited.

If I could give zero stars I would. Opened a credit card 2 years ago, $160 limit, never once spent more than $300 and paid off in full every month…. Randomly they close my account (don’t even get a letter). Just a notification from Credit Karma my account was closed. After calling them they tell me they don’t have access to the information of why…. Credit score was 125 points higher than it was when I first opened, new credit cards with $10k+ credit lines, zero late payments whatsoever in credit history, and randomly closed…Never again will Ally get any part of my business.

This is a horrible company!! I had a cc through about company that ended up transferring my account to Ally. I never accepted the ally cc and just decided to pay the cc off. I’ve been making consistent payments and the balance is barely moving. I called today and was mishandled by a rep. Many times she spoke over me and was just not pleasant. She told me that because my balance was transferred to them I’m being charged a 71% monthly “annual fee" and if I want to stop this fee I should just fully resolve the balance. To say the very least I’m super frustrated about this!! She offered no concern about my concerns and provided no resolutions outside of pay it off! This was just a horrible experience!

I am writing because I am not satisfied with the customer service that I have received from Ally Bank. When speaking with the company on the phone they are short and do not acknowledge what I am attempting to tell them. When asking the customer service rep I do not get straight answers from them.

Like many times before, I used BankRate or a similar site that to locate the best CD rates. I chose a link claiming to have a 5.25 APY at Ally Bank. Nothing during the application process told me otherwise. So 10 days in, I was informed that my rate will be 4.5%. Response from customer service was essentially "too bad".

Recently purchased a car and the dealership tacked on a $900 maintenance plan. It's very foolish to pay 8% interest on prepaid maintenance, so of course I cancelled. I simultaneously refinanced my auto loan for a more favorable rate. Perhaps out of spite, Bank of America sent the refund check back to Ally, and Ally won't issue it directly to me without seeing proof of payoff from Bank of America, even though the car is financed through someone else now and that proof is readily available.

We bought a vehicle at a local dealership. Had my payment set up to come out automatically. No problems until I switched banks. It has been a nightmare ever since. I spent hours on the phone and them telling me they had everything set up. I tried multiple times to make the payment online I would get an email showing it had been made then another email Days later saying it hadn't been. I mailed a check and they sent it back and would not accept it. They wanted me to go to Walmart and use Western Union to make my car payment.

I haven’t been able to access my profile at all for over the past month. They wouldn’t allow me to create a password and now my accounts have been closed. They have no further information for me asides from they are looking into it. If this is the customer experience before being able to deposit money into any accounts, I do not want to know how they would handle my money. My advice would be to look for another bank.

I bought a used car in 2020 and the dealership got my loan put through Ally Bank. I pay monthly and always pay early. Last month I was unable to log on to my Ally account to pay my monthly payment and there was no phone number to call! They were supposed to send me a text but never did. I was able to pay via their APP but filed a BBB complaint about the log in problem. Then they changed the APP and my old app quit working so I could not get in my account at all! After I filed the BBB complaint I was able to call and get my password reset. Ally's response to the BBB complaint basically said it was my fault somehow that this happened! Not a friendly response at all. I plan to pay off my car early and will not use this bank again.

Ally is exactly the same as the big banks they claim to be better than. Holding checks after they clear, mindless policy excuses when you call for an explanation. Chime is a better choice. Ally Bank is a complete fraud. I have gotten better & more caring customer service from the DMV. I wouldn’t recommend this bank to my worst enemy.

I called in because I updated my CC on my pest control service, and the charge declined. I triple checked the number, expiration date and CVV code to make sure it was correct, and it was. I called in and the person I spoke to told me that the expiration date is incorrect, to which I replied "it can't be because I am looking at it right now and it matches the card I have in front of me."

I applied for extension. I was approved over the phone and I made the payment for the extension. The letter of extension was never sent to me to sign and sent back to them and I also returned the car seven days prior. I was charged $1100 for not signing the agreement extension which was not my fault. Their agent failed to send me the paper, no matter what I said and what I did they did not remove it, so therefore they are not honest. Stay away from Ally. The worst Customer Service ever. Be sure if you ever with them and you do extension for your lease. You are signed in agreement with them for the extension. Otherwise you’ll be charged daily for your car and no matter what happened who you spoke to it’s not gonna work unless that letter sign.

Ally might be ok for banking, but when it comes to leasing a car through them, beware. If there is an issue that needs correction, get ready for 30 minute hold times each time you call, months to correct an issue, representatives whose accents are so thick that they are difficult to understand. If you plan on leasing a car and your dealer uses Ally, try to use an alternate finance company. You will thank me later. Never dealing with them again for anything. The worst service I have ever experienced in my 60 years.

Will not stand by you with fraud issues. Reported fraud while the charge was pending for 4 more days and watched my money leave. Horrible systems and customer service. Result of dispute was “I authorized the charge.” No kidding. That’s what happens in fraud.. My other banks would have frozen the charge…

We have an offer on a house accepted with an upcoming closing. I completed a transfer of money from Ally Bank to my local bank over a week ago, which should have taken three days. After two days, the transfer was cancelled and my account was frozen. I was notified by an email. No one at Ally could tell me why, other than completing a "case" for the technicians to correct their computer/my account. That took two days to correct and I applied for a $20 wire transfer that should have transferred the funds in 24 hours. That was also cancelled within 24 hours.

We got a lease through Ally Bank. At the end of the lease, they refused to give us our payoff amount so we could purchase the vehicle. We had the money to pay it off so we planned on sending a check to them. We called and one person hung up on us, we called again and they refused to tell us. I will never go through Ally Bank again.

Stay far away from this company! This company claims to record their calls but they do not! They lie through their teeth and jack up bogus charges making it much more difficult to pay off your car loan. Don’t even get me started when life throws you lemons! I had a work related injury recently and applied for payment assistance and boy what a scam it was! They ended up charging me late fees just for being on temporary payment assistance without providing any notification within the paperwork they sent out for it! Beware of this bank!

If you are considering working with this bank, DON’T! Save your time and energy. I paid my balance in full only to be told I needed a letter from my bank manager. I was highly annoyed and irritated. Got the letter, submitted it and was given 3 different fax numbers by the dispute to find out all of them were WRONG. Meanwhile, stuff is waiting to get paid. Called back day 2 (by the way you are at least on hold 30 -45 minutes every single time no matter the time of day) on hold again, finally was given the right fax number and told they received it. Next was told it was queue. Next day called “Sorry Ms. **, we haven’t received anything." Asked to speak to a manager. “No one is here.” Re sent it letter. "Well we can fill out a dispute form and have someone call you back." This is 4 days by now I have been trying to get this handled. Oh let’s not forget they processed the payment.

We joined Ally about 6 months ago and have already encountered more issues that we had with all of our previous banks combined. Customer service calls can have long wait times, only to end up speaking with a poorly trained "rep" reading from a prompt. We are changing banks and warn others against using Ally. There are other high interest internet banks that actually value customer service. Stay away.

This company is the most racist I ever encountered. They went from wanting bank statements, To tax returns to 80 percent of the auto loan for a down payment. I had 25k down on a 40k truck and went through all that just to be denied. I produce bank statements, Tax returns and all. I’ve never seen that before. I ended up just buying a new truck cash and I’m glad I did. I hope they go out of business 2024!

Hang up on you repeatedly, noisy sounds like they are not in USA. Login never worked then they say use the online for payments. If you have a problem call. If they transfer you you get hung up on/disconnected. Take 16 days to process mail in payments. Tow company they used damaged my car. Stole change in car. Sunshades, first aid kit, squeegee, motor oil in trunk, everything in trunk, disconnected my battery. Pulled out the fuse. I was driving the car. Honked the horn and didn't work. Disable my alarm system. Torn the handle off drivers side door. Won't give out the name of the tow company that damaged it. I was given this crappy bank by the car dealership. I would never take an online only bank. They get away with murder because you can't go somewhere to complain.

** Wanda ** Joe ** Mary, Dean ** Rachel **. These are a few reps giving me the runaround. Someone please listen to the recordings.. Help; do not use this finance comp.

I cannot begin to tell you the awful experiences I have had with Ally Bank, both with CD's and the Wire Transfer feature. I initiated 3 separate wire transfers which they cancelled (system error according to them). I also had CD's in a Trust account which they ended up putting in my name, which I didn't find out until I got the year-end 1099 with the interest earned. They refused to change the CD's back into the name of the trust. I had to pay taxes on the interest, plus a penalty. It cost me thousands of dollars and a loss of income for the trust. BEWARE OF THIS BANK!

Most bank would pay you the savings interest rate if you decide to close the CD during the grace period. But Ally does not. According to an Ally rep, the only way to avoid the loss of interest is to submit the closing request on or before the maturity date and transfer the fund to an Ally savings/checking account - even the maturity date falls on the weekend. However, if the balance is over $150,000, it may not be processed until the next business day, which means you lose interest in the interim. For a large CD, this is an exposure.

I must say that I'm extremely disgusted with this company. I purchased not 1 but 2 vehicles with this company. Never made a late payment. I purchased my 2nd GMC vehicle under this company for the 2nd consecutive year and I missed one payment by accident. They immediately reported me to all three credit bureau. I called them and pleaded with them it was a mistake not because I didn't have the money. They did not care or was concerned. I even spoke with the manager but nothing. Like robots. OMG. After so many years paying on time, never missed a payment. I can't believe how they can be this way. PLEASE DO NOT AGREE TO A LEASE WITH THIS GARBAGE COMPANY.

When you work with an unethical company and use a credit card, it's nice to have a reputable bank to credit the transaction. NOT ALLY! Had an obviously unethical transaction and proof of cancelling, etc., but Ally refused to credit the funds. I am paying off my card & closing my account.

Trying to set up my online account to pay my auto loan for four days now. Every time I try to log in it says username and password do not match, called customer service and they gave me a temporary password 8 times, still doesn't work. Do not have an IT department to help customers, no supervisor to assist with the issues, customer service people speak weird English, a completed disaster, DO NOT RECOMMEND THIS BANK!!!

Ally Bank has been a nightmare to deal with! Despite being a customer, accessing my own money has become an ordeal. Their lack of responsiveness and restrictive policies have left me frustrated and questioning their commitment to customer satisfaction. I wouldn't recommend Ally Bank to anyone seeking reliable and prompt access to their funds.

Don’t have enough corporate minutia and grief in your life? Get an Ally credit card. This corporation sucks so bad at customer care, if they sucked any more they’d create a black hole, dragging all of humanity into oblivion. In my case, I never applied for this card…Ally bought out OLLO and all of us OLLO cardholders were directed to a webpage for registration of our new Ally card with easy and comprehensive access to our account information 24/7. Month after month I (and most OLLO cardholders) attempted to do this but Ally was apparently unable to fix the glitch that prevented cardholders access and after several months I ceased trying after one of the Ally employees told me they were aware of the issue and ESCALATING my case with tech support. In an email they later advised me to call them again stating: “If you are having difficulties accessing your account online or in the Ally mobile app, please call us at 1-888-366-2559. We’ll be happy to assist.”

First, I pay all bills on autopay. Last year and this year my auto pay discontinued with Ally. No other autopay, only Ally…Needless to say I reach out to Ally to restart the auto pay and they state I have to pay via money gram for the next six months. No explanation. This bank has the worst customer service and customer support. Please do not bank with a bank with no location or contact.

Since my review keeps getting removed for whatever reason, I’ll keep it PG’ish. I went to make a significantly higher than minimum required amount for my credit card ($450) via Ally Bank application. After initially submitting the payment, the system glitches, caused me to refresh the page, in which no payment transaction was reflecting. I know technology is not perfect, so I made the payment again, for the same amount ($450). My second attempt appeared to show only one payment was made. I closed the app, and moved on with my life. Then I received a notification from my credit union. I had -$300 reflecting in my checking. I have 3 people who rely on me for survival.

When you are new or asking for loan, the call waiting queue is less than two minutes gives you confidence with your decision on Ally Bank. Warning, there is no service right after you have your money in that bank account. I would recommend forgetting that money and think of some other bank to use it for direct deposit. My first salary is literally gone.

If you like to be charged 33 percent interest rate this is the worst company for you and customer service is terrible, I am very glad I dumped this company, they are close to loan sharks. I would be afraid if I had a low credit score the interest would be 50 to 80 percent.

I have had four loans with Ally, never a late payment. This past July my automatic debit did not come out. When I called four times to Ally and requested that they take the late payment off as a courtesy for a good repeat customer THEY REFUSED!!!! Horrible customer service!!! It took calling three times to speak to someone in the USA!

In october I paid rent through Ally bill pay. The check took a while to process and bounced. I had to pay my rent again plus a 50$ fee. I disputed the 2200$ with Ally, it is clear they deducted the money and my rental co never received it. After thorough investigating that has taken months, it has shown that the rental co never received the money and Ally will not reimburse me. I will be pursuing this through small claim court, etc. I cannot afford to just “lose” 2200$. Ally does not care that they LOST my money. DO NOT trust this bank with your money.

They decided to shut down my account and hold the funds instead of returning them. They hang up the phone on me whenever they want. And are extremely difficult to deal with. I highly do not recommend them as they are untrustworthy.

Upon payoff my current pymt pulled from my account and new dealership (new/different vehicle) payoff pymt went thru. I was told I would get my refund pymt and my GAP refund. I've called several times and told this each time. I got a check for $2!! My pymt is definitely more than $2. Then a letter that my GAP refund was going to the (old) dealership. I've been told the same thing each call "give it time" & "that I would get a refund". I am so glad my new loan is not with Ally and I will never do business with them again. This last call I was told to call the dealership to ask about GAP. I'm not paying them the pymts, I'm paying Ally! Why would I call the dealership? I'm told to stay on the line to give a review, 5 being the highest, after each call and of course they disconnect each time. Not once was I able to leave a review. I asked for an email so that I could have a trail of each call and was told they didn't know of one.

1250 one star reviews! Impressive and hard to believe all this people love very much Ally Bank! Ripping off customers! Purchased used car. All major banks denied loan due to nonsense price tag but Ally Bank give them that amount! Basically Ally Bank work with auto dealers to rip off customers!

I attempted to make a purchase at Best Buy and my card was declined despite having well over the needed amount available. When I called, I was told there was a block on my card, and was transferred to a security department, who verified the amount of the purchase I attempted, my phone number, the last four digits of my SS#, and the last four digits of the bank account from which I made my most recent payment.