Ally Bank Reviews

I had a car accident on 12/17/2021 and contacted Ally Financial to see if they received my insurance information and they tossed me from CSR to CSR and noted one of them told me they was from India that explains not understanding. So my insurance tells me they have check for them just waiting on letter of guarantee but guess what this company has no Total Loss Department. And I got tossed to Rep after Rep and no one knew anything. They did not even know what a 10 day pay off was. Nothing can be accomplished. So mean time I am waiting around with no transportation because they cannot get things accomplished and guess what number to their Total Loss Department is same number to Customer Service. This company suppose to have good rates. I do not see those good ratings. It's a hoax. A lie. My next step is FTC. They are misleading customers in that area.

I banked with Ally for almost 2 years. I had an interest checking and savings account with them. On Christmas Eve, my direct deposit was deposited into my account like normal and I paid some bills. A few hours later upon checking my account, I realized that my savings account was closed and that my debit card was locked. I called them immediately and spoke with a supervisor after an hour. Nothing was done to rectify the situation. Be warned if you choose to do business with them. You would be better off sticking your money under your mattress honestly.

My car was totaled on April 28, 2021. After countless phone calls to complete inept people who know nothing and all tell a different story, I finally filed a complaint against Ally for refusing to credit my account for over a month with refunds from extended warranty. They finally sent me that payment which I received in September. On Oct 1, Ally received an additional $600 payment from my GAP insurance. It was confirmed by 3 different people that it was received, but nobody could tell me when I would be refunded. I was told anywhere from 10 - 55 days.

Do NOT bank with this company if you want someone who will actually support you. I have referred so many people to bank with Ally over the last several years we have been with them. Unfortunately I’m now warning people to RUN the other direction. They are so nice and helpful over the phone… until money is involved, specifically their money. We had a fraud case, someone stole $1200 right out of our checking account. Ally did nothing. There was no case. They looked for no proof. After stringing it out for a couple months telling us to “trust their procedures” they simply told us from their point of view, we could have taken the money ourselves trying to cheat them. So much for fraud protection.

By far the worst company I had deal with; they were charging me fees to make early payments to the principal. One I paid $50 and the fee was $50 so I could just burn that money. I had to make another loaner to buy the loan. I won’t ever deal with this company again. TERRIBLE!

I would recommend people go to loan shark before Ally to get a car loan. People answering phone calls are all very nice but unable to put me in contact with anyone with authority or knowledge of what is going on!

Ally Bank was overpaid on a car loan by our bank. The loan was paid off on October 25, 2021. We are told that we will not receive our $ 1033.00 overpayment refund until December 10. 2021. They blame covid for not being able to process the refund. In the meantime, they use our money to loan out, not paying us interest. Despite compounding Auto loan interest daily for over 4 years. BEWARE. BEWARE.

I have been trying to pay off my daughter's car loan for over three weeks now and they continue to decline the payment. There is sufficient funds in the account and the account numbers are correct. I re-entered them several times but they are unable to process the payment and incompetent people.

Short and simple, I bought a vehicle from their predatory lending bank, when I became ill from Covid and got behind on my bill, they were heartless, had no plan in place to help people who got off track. And if you need assistance from them to get back on track you have to pay your bill upfront first. Now, what kind of help is that? If you had the money to pay upfront you wouldn’t need the help. How does that help the struggling customers? They finance easy at very high interest rates. I paid my previous vehicle off in full 29,000 and they still gave me a very high interest rate. If you are shopping for a loan, don’t get cheated by them like I did. Go find a loan somewhere else or I promise you will regret it.

Please, no matter how desperate you are regarding your finances, don't get involved with this company. When I had a low credit score, they approved me with an astronomical 22% interest rate. I took it, have been paying for 2 years, and it's like throwing money in the garbage. Finally my credit score has risen to where I could try and trade the car in, but Ally has blocked every attempt for me to trade in my car by not accepting the terms. I then went to refinance with my credit union who gave me a 6% rate, and after my credit union sent them a huge check, Ally does not release the vehicle due to a $35.00 balance that was incurred because the payment took a few days to arrive. Now my new loan is going to have to wait because processing that new payment will take 10 days by Ally, then they take another 10 days to send the paid off letter and Title out. Once you are locked in with them, they will bleed you for every cent they can. Please find another way.

I opened a deposit account and an investment account. I funded both accounts using Ally’s internal debit initiation system, moving funds from another bank to Ally. Once the transfers were completed, Ally blocked both accounts without explanation or initiating any contact with me: no courtesy call, no e-mail, no letter. I telephoned and was asked to provide scanned copies of identification and a selfie of me holding the identification. I did so within minutes. Ally continued to block the account. I telephoned to confirm that the documents were in hand with Ally and was promised resolution within three days.

I’ve had this bank for 3 years and I only have reported a fraud recently. The only one that I ever had. I had a transaction that I did not recognized and they told me they are going to need to investigate it and that it will take 10 days. And while I wait on their decision I didn’t have any card because they had to order me a new one and they won’t give me the money that was taken out due to fraud. So I have no way of getting my money out of this account and no way of spending it. It’s so sad because I never reported fraud until now and when I reported it they made me feel like I’m the fraud. They don’t care about their customers. Very sad and disappointed. To solve my problem with them I decided to get an account with a different bank. NEVER WILL I EVER USE ALLY EVER AGAIN.

This company is a joke. I have never seen such unprofessionalism. I have been calling to just change my payment due date and it looks like I am asking for one million dollars. Hang up the phone on you. Disgusted is the word. I am working to see if there is ways I can change my car loan with them.

Absolute worst auto finance company. I paid $1360 to cover month and extra was to be applied to principal. Instead they apply to next month so they can continue to earn interest. I complained and agent hangs up. I tried to complain but Ally Financial gives me the runaround and never able to file complaint against agent who hung up.

Sharon in Repairs Check Department..."She is Perfect Customer Service". Sharon is there with you all the way through. If she says she will call you back- "She will". Also she will personally investigate and handle your issues from beginning to end! She has excellent phone etiquette and very professional. Because of her, we will continue to do our banking business with Ally Financial. Thank you Sharon.

Too Much.. Rep just ACTUALLY HUNG UP ON ME.. I really cannot believe this. I am going to say This.. Not good. Bad experiences.. Title Problems. Since I am near paying off..it's 1 thing after another. Judge for yourself..when you near paying off.

I laugh looking at the 3-4-5 star reviews. Run from this bank as a Auto Loan company! Documented calls with total incompetency on every level. Do not report till 60 days to Credit Bureaus. Will not show your loans are paid till last day required by law to report. 6 days to get a email with a payoff quote. Month 3 since payoff still waiting for title! These people are a joke! All documented statements.

After being in an accident and total loss, my gap insurance left about $1,500 liability. They would not allow me to make monthly payments, now, my credit is impacted with a negative mark. Never again.

After my 5th attempt to contact a customer service representative to answer a question and get my auto lease closed properly, I am so frustrated that I cannot reach a person to speak with. I have been placed on hold for hours. This is the worst company customer service I have ever come into contact with.

Horrible experience from beginning to end. We are tier 1 borrowers with FICO >800. Easily got our re-fin approved. Spent 3 months in the works...everything done, set to close and on the day of our closing...no one shows up. I had to reach out to them the following Monday. Loan was cancelled last second because of a second we had on our home (disclosed on the initial application)...No one bothered to call/email anything. And they did nothing what-so-ever to make it right. Avoid at all costs

I leased my car through Ally and was planning on doing a lease buy out. I’ve stated that multiple times talking to people. I was out of town when my car was repossessed even though payments were all caught up and they did not bother to send me written or verbal notice. Now for 7 days straight I have been relentless in trying to get a hold of ANYONE at Ally via phone and email that can give me any information about not only where is my vehicle but how do I get my vehicle back and how to do a lease buy out. I’ve tried calling every single department possible and I keep getting transferred to different departments until someone eventually disconnects or hangs up on me because no knows the answer to my very basic questions.

Ally Invest has technical problems with their website. I am unable to log into my investment account to trade my stock holdings. Customer service insists it's my computer that's causing the problem. In the meantime, I have been deprived of control over my financial affairs. I'm planning to run away from Ally Invest and continue trading my stocks on Merrill Edge, where I haven't experienced any problems. Experimenting with an Ally Invest account was a big mistake. Hopefully, knowing about my experience with Ally Invest will prevent you from enduring a lot of needless aggravation.

I scheduled a wire transfer on 8-4 early morning to a gardener contractor for some backyard work. The wire never got approved on 8-4 and still shows a review status on 8-5. I was about to call ally and see what’s going and only found out they locked my account without any notification. I called their support on 8-6 and got transferred to their back office and answered several security questions. After the agent finally has assess to my account, she later found out she didn’t have the authority to do anything and advised me to continue to wait. At the meantime I may end up having to cash out some of my funds in brokerage account just to pay for the home remodeling.

I’ve financed cars for several years. I had a 5 year agreement and have always paid on time. I only have about $3000 left. But Once covid hit, unfortunately I was laid off my job, financially struggling with many bills and still not working. They offered to work with me in the beginning reassuring me but in the end, that just was not the case. I was behind about 2 months, I had made payments but they were not the full amount. I got a bill saying I owed $1200+ which included late fees. The bill due date was for 7/31/21. On 7/29 the day before, without a verbal warning, or letter, I went out and my vehicle was repossessed. In a panic. I thought my car was possibly stolen or taken for a past ticket? Had no idea what happened.

Ally financial services has horrible ways to pay an auto loan, online payment won't work. They tell you to call and wait on hold to speak to a non English person. Third party services don't work and charges $5. Tried paying through Walmart money services. Their fee went from $8 to $20! And Western Union Quick Collect for instant is now $30.49! I'm just trying to make a car payment without jumping through 100000 hoops! Lesson learned and will NEVER finance through Ally Bank.

When covid hit I spoke to Ally and explained to them my situation and told them I needed at least 2 months. They told me it was ok. I called and informed the lady that I was going to make the payment the following day because it was nighttime and I couldn’t do the Money Order they asked me for that night. She said it was ok. That same night they repossessed my car. Making me pay $2,000 to take it out and they make me go through a ridiculous process just to get the car. And on top of that I had to make the payments. They refused to give me the car that following morning because it was too soon. They even made me pay for all the hours the car stayed there. They are not impeccable with their word and make you believe they’re on your side when in reality they only care about the money. I suggest you think twice about working with them. An auto loan is a delicate matter and you want to be sure the bank who’s lending you the money stays true to their word.

Ally financed my Auto Loan in 2016. When Covid lockdowns occurred in March 2020 and continued thru June 15th here in California I was bombarded with phone call after phone call regarding payment. There was nothing I could do to stay current but never fell more than 2 payments behind. Impressive considering no income. They offered deferred payment plans placing the payment on the loans backend. Not my best option but only option since the car was almost paid off. My car is my livelihood and didn’t want it reposed.

I have been trying to get a lien release letter for 2 months on a car that was paid off in 2017! I have been bounced from department to department with no one who can help me get it resolved. Will never do business with them again!

I am an attorney with 30 years experience in real estate. I had never been involved with an online bank until last year. My interactions with them lead me to believe that their business model operates on the same principles as a fast food, but for mortgage lending. Absolutely no ability to deal with issues outside of a pre-fab model. Right hand does not know what left hand is doing leading to repetitive requests. No interest in client relationships just volume. Little substantive knowledge of basic real estate issues. No bilingual staff or ability to assess banking documents from institutions who operate in Spanish. For an online bank petty clunky software. I am severing my relationship with them and going back to Chase. Do not recommend to any Latino consumer.

My vehicle should have been paid off on 6/7/21 when the dealership sent in the check for the payoff of my car. The payment was applied on 6/8 and then was reversed on 6/17. I have tried to call every day to get it resolved since 6/8 and I can't get it fixed. Now my loan is showing late as of 6/15 and will mess up my credit. I have asked this entire time to speak with a supervisor and have yet to get one to call me back as of 7/15/21. This company is a joke and I cannot believe they can get away with treating people like this. They are messing up my credit that I worked so hard to build.

Ally invested in a company that dealt with paychecks and then distributing them, and when the company went bankrupt they accepted money out of those paychecks. This money did not belong to the company, the company had other's money moving through it. They took this money as part of the settlement of the remaining money when those who actually made the money got nothing. This is not acceptable to me, it needs to be addressed. I will not allow this to go quietly into the night.

I've been a happy Ally customer for many years... However, this changed recently. The Ally's agent managed to send my money to a wrong external account (closed few years ago) and it took hours of my time on the phone and 1+ week to get my money recovered. The agents are strictly following the call scripts and are not able to comprehend the mess up they created and how the bank shall step up to correct its error and compensate a client for the inconvenience and extra cost associated with the issue. The agents never follow up on the promises they make and it is impossible to get connected to anyone who has a reasonable level of authority to offer acceptable solutions. I did not expect such a bad experience and would not recommend Ally to anyone going forward.

Had set up multiple car payments on auto withdrawal one for $1083 and another for my child $147. For over 3 years no problem...then covid hit. They offered a deferment plan, we accepted then assumed payment would go back to normal. No sir deferred and then didn't set it back up. Now multiple negative strikes and tried to rectify with personnel stating they would fix it. But no such thing has happened. Now what was once a strong credit score is in shambles because they do not follow through with what they say they will do. Very unsatisfied and upset customer. Will never deal with them again. Part of GM as well and done with them too!!

I've been with Ally for a few years. I just started getting an issue where my card got compromised and the last 3 times someone got money out of my account. They are the most penetrated bank ever. It sucks.

Paid off my vehicle and haven't received the cleared title. Rerouted through the phone system until placed on hold for literally hours. No one answers the phone while they hold the title to my car. Crappy company.

I used to work for a credit counseling service, and we dealt with a lot of different loan and credit card companies on behalf of our clients. One of the hardest to deal with was GMAC. Had I known that Ally used to be GMAC, I would have found another way to pay for the HVAC. But the finance charge wasn't bad, so I went along.

Worst company I have ever dealt with, they charge me late fees for having late fees. They do nothing but take money from me. To try and finally get caught I made a thousand dollar payment, but after I paid my balance was only about 55 dollars less because they didn't tell me about late or extra fees I was paying because they weren't on my total. Despite paying just about every month besides 3. I asked for an extension once because of the pandemic, but after that they were unwilling to work with me. Without my knowing they were adding up late charges for every month despite making payments. So all in all I missed 3 months but basically got charged 12 months of late fees.

All transactions move in slow motion, usually measured in days, as opposed to a brick-n-mortar location could do in a couple of minutes. Though their website is organized extremely well, the efficiency rating is extremely poor. I made a deposit with a check and they held my check for 5 days, without explanation.

Ally has always been responsive to my questions either online or via phone. They make me feel confident in banking with them and using new transaction practices. Their rates are competitive with other large banks and I would recommend Ally's services.

I support my Son with his financial accounts and therefore he made me an authorized person on his car loan with Ally. All was good for over a year and through payoff of the loan. After waiting for over 2 months for title, I called to investigate and was told I wasn’t authorized. Now my son, who is in AZ while I’m in IL, can’t get new plates for his car because Ally has revoked my access to account info. So frustrating and so poorly ran from a customer service standpoint. We will never use them for a loan again.

Great rates, competent and responsive customer service and easy access via ATM. They also have a investing side to help research and invest in stock. The only downside we have experienced is having to deposit cash funds via mail. Overall great experience.

If I could leave zero stars I would. I have never went through so much ** to get a refund that is my money! When you call no one can give you and update, almost like the refund is lost. I will NEVER do business with them again!

We used Ally to finance our auto. They were easy to work with and have a great app and website to facilitate payments and keep track of the loan. I would highly recommend using Ally and will be using them again in the future.

If you finance a car through them then sell it, you are in for a world of trouble. First of all you get a Indian foreigner to speak with that is hard to understand and their help is very limited. I had to go to my financial institution (other larger bank) to get them to deal with these people. 2 months later I’m still waiting for the released lien that was on vehicle which they released but buyer of my vehicle still can’t get title in their name because of their slow incompetence. Never again! Buyer beware. Never deal with Ally when financing a vehicle.

I am having a very positive experience with Ally Bank. Their customer service is very good, and the Web interface is easy to understand and fast. Interest rates are much better than brick and mortar banks. They have plenty of ATM locations. Ally Bank is perfect for anyone who doesn't require a physical bank to satisfy their banking needs. I highly recommend Ally Bank.

I use Ally Bank and the only bad thing I can honestly say is the daily limits on what I can send aren't enough. If I have a $2000 transaction or transfer to make, I have to do it over a several day period. It's a great online bank that does everything my corner bank does and I don't need to leave to send money, make deposits, or purchase anything online.

They have been quite helpful in as I have trouble remembering my password. They are very helpful in talking me through the process of recovery. Very pleasant to work with. I would recommend them to everyone.

Ally makes every online transaction easy to find and easy to complete. They consistently offer the best interest rates, as well as bonus rates for loyal customers. Customer service is always available without waiting on hold for extended periods of time. They are helpful, courteous and knowledgeable. I couldn’t ask for anymore in a bank.

Like the ease of use and access that they have set up. They have an aggressive plan for savings and seem to be secure in nature. I believe they have a strong future ahead in securing a larger and larger client base.

Working with Ally is easy and convenient. I have not had any issues with them. I recommend them to my clients because it is so easy. I use this account for my emergency fund. I can transfer money and have it within 48 hrs.

Been with Ally for 13 years now and they always seem to have my back. Some transfer speeds needed upgrading and a bit frustrating but I think they are working on this. Good customer service and fast response times as well. Best online banking to date. I highly recommend ALLY Bank to most. Minimal fees if any as well.

Ally got me into it with a great percentage on a money market account and that percentage has held up surprisingly well. Direct deposit has been easy. Nobody has questioned its online only status which I was afraid of. I signed up in April 2017.

This is probably the worst company I have ever experienced. Chat support is never available, 800 number is impossible to reach anyone, minimum wait with 800 number is one hour then they will tell you I can't help you and a manager will call you back which they never do. I feel sorry for anyone that uses this company, absolute trash!!!

Terrible customer service, my father paid his account off with Ally on February 20, 2020. He has had auto financing with Ally since December of 2015. The first week of March, he received his title and the lien was released from the vehicle. He did not receive notification that for whatever reason the payment did not go through successfully until the very end of April. Since being financed with Ally Auto, he has never missed a payment, he resides In the same home for over 12 years and has had the same cellphone number for over 20+ years. Whenever we (my father & I) call to rectify this matter, we are explaining the situation to several different CSR (which is very frustrating due to the language barrier) and ask to be transferred to a supervisor. This is ruining his excellent credit!!

I have a medical loan. My payment is due four days before my payday, so I set up autopayments to come out on payday and paid my first payment early. Unfortunately it was before the billing cycle was out (even though it was my first payment). I am a single mother and they refused to credit it to my upcoming bill, saying that I essentially have to double pay this month because I paid too early. I have never had a financial institution treat me with such callous disregard for circumstances. They refused to move my due date to my payday and would only move my schedule for me to pay three days after payday. I am having to dispute it with my bank in order to try and get a refund, which will not process until after I have to make the next payment.

Please stay away. Had a loan here. Made payments always in time and before. At 17.5 percent interest I was trying to pay off as quick as I could. Then pandemic hit. I lost a 65000 a year job. Had to take a job making 35000 less. So been making payment but with that much of a income loss $650 a month plus other bills drains your savings. They did allow us to defer payments with extra interest at the end. So we cashed out our 401k yesterday. Today we called. They are willing to accept a repo that’s going to cost them way more instead of working with us over $5000 that they completely got in the first 2 years of interest???‍♀️ Oh well I guess they can come get it and I’ll file bankruptcy so their loss in the end. You have to do better. Pandemic was no fault of mine. The extended shut down cost me my job of 25 years.

Purchased a 2017 Buick Encore from a dealership in Kernersville, NC in August of 2018. The dealer got my loan through Ally at a great rate. All has been fine until I moved to Arkansas. I am old school and prefer a statement in the mail, write out my check and mail it in the same day. For some reason, Ally can't seem to get my statement to me on time, usually receive it two days before the payment due date, which means I have to go online and make the payment. Frustrating enough to make me want to pay off the vehicle and be done with them. Tried to call three times and discovered they have outsourced their customer service department to the Philippines, which means you will reach someone who doesn't speak English and will NOT understand you. I asked for someone in the United States, and was transferred to someone in Texas. Yah! Only to be told I CANNOT PAY OFF MY AUTO LOAN WITH THEM ONLINE.

Refused to honor a statement they made about allowing an emergency use of a debit card I was canceling. "All you have to do is call and we'll let you get gas," etc. Refused three times. I have no money, no gas and a trip to get Covid shot on Tues. that is over 30 miles one way. How does one live for 5-7 days with NO cash?

If you have an Ally account, close it. They didn't have any problems or raise any issues for the past five years while I gave my money to Gemini, but as soon as I get money from Gemini, they have a problem with using it for a mortgage!? I sold cryptocurrency on Gemini and transferred the money to my Ally account. The cash money was in my account for two months, and the cash money in their Bank was the asset I was going to use. Their underwriting team said since the money was sourced from a cryptocurrency exchange, they are unable to use them those funds in my checking/savings account to be put towards the closing costs and/or reserves for the home loan. There was no one I could talk to you and customer service and no one I could raise this as an issue to. I ended up closing my accounts and transferring my money to another bank.

When I returned my lease to Ally with fewer miles than allowed, the recovery department charged me $400 to replace two tires that still had 40,000 miles left on their warranty. According to their office clerk, they sold the car with those "unsafe tires" (which in itself is illegal), the $400 tires should have cost less than $200 (obnoxious price gouging), they could have used a tire warranty had they simply contacted me, and they charged me for tires that they didn't replace simply because they could. I addressed my concerns verbally and in writing, but I was ignored and the money taken from my account without permission. This is why large corporations are creating positions for ethics officers. Amazing that Ally's name can be compromised for a mere $400.

The customer service is beneath contempt. They charge absurd and exorbitant fees that they seem to make up to suit the occasion. If you want to sort it out, expect a forty-five minute wait to talk to a human. If you need to escalate the call to talk to someone who can actually be helpful, expect that person to be busy. Their so-called live help is an internet chatbot you wait half an hour to talk to and spend half an hour further getting nothing done. I suspect this bank was started by a pharmaceutical company looking to create a demand for high blood pressure medication. They are intensely, knowingly frustrating. Get your money away away from them forthwith, whether it is ten million or ten cents. Hide it under a mattress. You'll be better off.

Ally Financial is by far, the most incompetent and frustrating company I have ever dealt with and I am in my early 50's. My son leased a car with them in May 2017, got a few payments extended due to the pandemic in 2020, then was due to turn in the vehicle or purchase it in Dec. 2020. He decided to purchase it due to the excessive overage on miles and he was behind a few payments (his fault because he forgot all about them after he had them deferred). So we contacted Ally, made two back payments so he wouldn't get repossessed, then sent them a cashier's check for over $15,000. That was Jan. 22, 2021. Still waiting for the title almost two months later. Then he just received a letter in the mail last week thanking him for turning in his leased vehicle and that they needed an odometer statement.

I would not recommend getting a car loan with Ally Bank because my car was totaled and they received full payment for the value of the vehicle, and I also had gap insurance! They financed me for another car loan and then refused to make a settlement with me for the remaining balance of my totaled vehicle. There was only 24 hundred dollars left to pay. I called countless times and tried to even offer them half of the amount owed, and they refused. I'm a single parent and a public school teacher, and they didn't care that I still needed to feed my child during a national pandemic. The emotional stress they caused me is inexcusable. Please do not let them finance your next vehicle. This company is heartless.

I’m an essential worker. I drive from store to store and check to ensure companies aren’t jacking prices or becoming desperate with empty shelves and try to sell expired product. I work 14 hour days. Honestly, I lost track of what day was what. Evidently, auto payment didn’t happen for whatever reason, and I fell behind. Ally offered assistance, so I took it. Three months later I find out they didn’t actually take it. I make a payment and try again. Again I was told I was approved. Today I woke up to find my car was repossessed. The car I need for work in order to pay the bill.

Ally Bank is the most incompetent company I have ever dealt with and will never be using them to lease a car again. I paid off my car early in December 2020 and handed it back and because of their own lack of communication and incompetency, they did not receive my last odometer reading until February 2021. They say I still owe them money, which I do not, and have put on my credit score that I have missed a payment, which I have not. Please do not lease your car through them if you can help it! It's not worth the headache and stress after to sort your life out.

I have been a customer with Ally Bank for 5 years with my car loan of 7 years, I called to see if I could get my due date changed due to having to retire early and now I'm only getting paid once a month. I wanted to change my due date so that my payment wouldn't show as being late and of course having to pay a late fee but, no go. Really poor way to do business and believe me this will be the last time I ever take a loan with this bank ever again. In the past they had been helpful when I needed to change things around to avoid such things but the bank told me that they no longer offer this service, really I would think differently especially since people are hurting from this covid ordeal. Once my loan is done I will be done with them forever. Buyer beware and check out your ratings for this bank. Very dissatisfied with them.

I was not told that making an extra payment towards my principal would have finance fees taken from it. This happened in September 2020 and I have been told the Check is in the mail. All LIES. When you call on the phone the operators do not seem to have a handle on finance matters and read from a script all the while never really answering your question. I have called, emailed and ALL THE WHILE MY PAYMENT HAS BEEN ON TIME. I WANT $ 100.00 DOLLARS RETURNED TO ME TOTAL. NO FEES DEDUCTED. I will NEVER use this Horrible bank again.

My Ally experience kept me up for MONTHS!! Ally seems to be the bank to give out loans to customer with less than perfect credit. When I went to get a car, I had some negative equity that no bank wanted to finance. Ally offered a loan but the terms were less than ideal; I accepted and took the car home. Just over a year later I paid the loan off for my car. (March 2020) Due to human error, my payoff check was sent to the wrong department. I immediately called Ally and told them what happened. I was assured that they "made a note in the account".

I was paying for a car through these people, over the course of 3 years of payment 2 and a half of which were always on time, they never once allowed for a refinance and were less than sympathetic when it came to how much they wanted every month. They do not try to help you in any real way. All these people are after is your bottom dollar they are not to be trusted do not use these people.

Recently I purchased a new truck and the financing from the dealership went through Ally. The dealer told me they would be sending me materials but after month a hadn't received anything. As it turns out my address was butchered (a hybrid of my mailing and physical). Maybe it was a mistake on the dealer's part but finally I tried setting up an account online. However it was very difficult to input the correct information. They also had a mysterious phone number listed for me. After navigating the website and unsuccessfully trying to fix things on my own I called the bank directly. It was VERY challenging to get to a real person and the rep had the same challenges as I did to correct the information on my account. He wanted to take payment (though I already submitted online but it showed as pending).

December 2019 I was financed by Ally. All was great until my vehicle was deemed a total in January of 2021. I had already set up my next payment and attempted to cancel it eight days prior to the date it was to be taken. Ally said I have to contact the third party company to cancel it. I call them and they tell me to call Ally. Round and round with no solution except to let it go through and they would send it right back to me. I just spent 40 minutes of my only day off on the phone again going in circles. They say the payment hasn't happened. Well it did, I offered my statement but they said it won't matter as they have to wait ten business days. My only suggestion, do not use the third party to make a payment, in fact, skip them all together if possible. The frustration isn't worth it. Oh, they told me to call my bank to see if they will give me the money back! My bank, you are the ones that have it!

I turned in leased vehicle at the dealership, and the dealership paid off the balance with Ally Bank, and the payoff showed properly on my account. However, I kept getting billed, so I called them and explained to them the situation, and after 5 calls and lots of time on hold, I was finally able to reach a representative that could help. Fortunately, she was able to take care of it after several hours on the phone, but the fact I had to waste my time on their error is frustrating. I got my final lease termination statement/disposal fee (which is a ripoff in itself, but that is standard for all leases), and there is no way of paying online... I have to pretend I'm back in the 80s and pay by mail, instead of a quick online payment. Personally, I would not use Ally in the future, fortunately my new vehicle is being financed by BofA, which is far better and lots of branches in my area as well.

I got laid off from work due to Covid 19 lead me to see medical help because I couldn’t find work with pregnant wife and 4 years old. This bank didn’t care about you put the food on the table for your pregnant wife and daughter. I recommend that you check with the dealer which bank they are signing you with. Any community union bank with work hard to help you. They lied to me by making me get money from my sister who just lost her job to grant me an extension and they end up not granting it.

Recently our vehicle which was financed through Ally was deemed a Total Loss by our insurance company. Our insurance company was awesome and finished our claim quickly so that we could get past this horrible experience and move on. This was back on 12/12/20 It is now 02/11/21 and Ally still has not sent the information to my GAP company even though I have called in more than 3 times to ask them if they did and sent everything they needed and they have the money from my insurance. The only way I found out is by finally actually calling the GAP carrier myself. My credit is already bad enough and this caused me to have to pay a much higher finance fee on my replacement vehicle and higher down payment because they are still reporting me as past due during this process. It is ridiculous and very upsetting. I will let everyone I know about this experience.

Ally Auto Account Number: **. This is my second vehicle financed by Ally Auto. The previous vehicle was a Mercedes Benz, which I paid off before time in full; hence I’m a good customer. Due to the COVID-19 furlough, I had requested more time to pay my current Ally auto payments. I was asked to contact via chat, and I did on Dec 08, 2020. I was assured that I would not be paying any interest etc., till the end of January 2021. However, I received an email from Ally in early Jan 2021 that I was late in payment. Then, on Jan 08, 2021, I contacted Ally auto via email and phone. Email reply was an auto-reply from Ally asking me to call. I have tried several times to call Ally auto but was promptly placed on hold for more than 45 minutes. I called a few more times to work something out with Ally auto, but every time was placed on hold.

I got sick with this "Upper Respiratory Infection" in Sept 2019, later diagnosed as Covid-19 and my dad had my phone as I was hospitalized which he left on the dashboard of his truck in Georgia so it melted and malfunctioned. Once I was released from the hospital 2 weeks later I tried SEVERAL times to contact Ally but all I got was the run around. After securing my old number again I got a call from them and I was given MoneyGram info to make 2 payments which I did immediately. I called 2 days later to make sure and was told my account was closed and my car was out for repo.

The issue was resolved. It was "NOT" their fault. I turned the vehicle in to the dealership, and the dealership hid it under lock and key from Ally so they could not retrieve it. A year later, Ally called me, still trying to get the vehicle back. I drove to the dealership and threatened to call the police if they did not return the car. Later, I received a call from Ally verifying that they did get the vehicle back from the dealership and thanking me for my help. Ally sent the car to an auction and gave me a check for over 5k, which exceeded the amount they needed to recoup for the vehicle.

I have accounts at 3 other banks, so I am basically comparing Ally to them. When I first opened the account, thought service was fine, but now it has gone downhill. No real customer service, different answers to same question from different reps, terrible phone connections--after holding for 30 minutes, they dropped my calls 3 times. Spent two afternoons trying to get simple information. Contacted through social media--no response. Tried calling Ally headquarters--phone no. does not work. Not sure any real bankers work there--sounds like a bunch of inexperienced kids. There is NO quick payments or ways to transfer your own money to your accounts at other banks. Zelle 'quick payment' takes 3 business days! Other banks transfer it immediately. That is the point of Zelle--it is for quick payments.

This is the worse company I've ever worked with. In the midst of a pandemic they do not care if you are struggling they want their money and will harass you and manipulate you. I'm currently in the process of removing my auto loan from this company. They do not care about hardship whatsoever even if you've been an on time loyal customer of there's for four years. Their customers service are all non original English speaking so there's always a language barrier and no help is ever received. I personally feel this is done intentionally on the companies end to frustrate customers from calling. Save yourself the stress and stay away from this company. I would give them zero stars if I could.

The representatives are inconsistent with their practices. They neglect to tell you pertinent information. One says one thing, then you speak with another and receive different information. Completely unacceptable. I requested an extension and it was granted with terms of course, all which weren’t relayed to me. Needless to say, it expired. I found this out after speaking with another representative. Who provided me with more terms, so which were different than the ones I had agreed to before. I will never do business with them again.

Last April I walked into local Kia dealership and my credit score wasn't that great and Ally did approved me for no money down. And I was able to drive off the lot within a hour and much better than experience I had with Credit Acceptance 24 years ago. And Ally interest rates are much lower and I have it set up for automatic payments on due date through my bank account. And I make sure that I have more money in my bank account before the due date and haven't missed a payment. And Ally keeps reporting to the Credit Bureau as on time payments. So I recommend that call new and used car lots and ask if they do business with Ally before you do credit applications.

To who ever this concerns,

Loan paid off over a month and still cannot get my title. Ridiculous customer service, and no answers. Loan paid off three years early and always on time. Ally is happy to take money, but NO CUSTOMER SERVICE. There are much better banks, with people that actually speak English as well. DO NOT USE THIS BANK!!!!

Someone finally corrected the issue. It just needed the right person.

After reading all the other reviews about Ally Financial, I also have had the exact same issues with them. So after fighting with them on the phone I stop payments through their auto pay, Don't set up auto payments with them because if you do they will illegally withdraw multiple payments in a month's period then refuse to reimburse you. Instead send them a money order from your bank each month or cashier's check with the date of payment etc. This is the only way to pay them and be in CONTROL with this financial establishment aka fraudsters.

I took a personal loan with Ally and after setting up a one-time payment in advance decided to set up recurring payments. I assume I mistakenly did not change a start date and the recurring payment was taken out of my account one day after the one-time payment. Luckily I had enough money in the account to cover it, and I have enough financial resources that the mistake would not devastate me, but there was a time when it would have. Ally provided no assistance, telling me they could neither return the payment nor move it to the next month. They suggested that I call my bank to try and get the payment returned somehow and my financial institution was appalled that they suggested it as they knew it would be impossible unless the money was stolen to get a return. Needless to say, not a great first impression. I canceled the auto-pay and will never use this company again.

DO NOT take them on as your loan company. Would NOT work with me through Covid19 quarantine and had no other options besides telling me to pay an additional $300 for a deferment! Every other company I have spoken with has gone beyond to help make other arrangements. This company is all about taking your money and that's all...STAY FAR FAR AWAY FROM ALLY!

Never will I ever lease through this bank again or ever use them. They do nothing but steal your money and good luck trying to speak to someone who knows what they are doing. The dealership had me lease through them in May of 2017. This July 2020 I extended my lease due to covid 19 and dealerships not being open. I am also over miles so I figured that could give us some time. Which luckily I had another vehicle so this sat parked since March 2020. What they didn’t tell me which they claimed they did was my buy out from July 2020 would freeze and all my payments from then on out didn’t matter! It was a way for them to make more money on the vehicle longer. It was their fee to have the vehicle longer. They said they sent me a letter I received nothing. I nearly lost it.

Buying my first car was a big deal so I researched for months, both for my car itself and for the best loan offer. My credit was not the greatest (fair) so I did the best I could to clean it up in order to qualify for a loan. I learned that buying a car at the end of a quarter, or even better at the end of the year was the best way to get great deals so that's what I did.

I've been with them for over a year and I'm soon going to be refinancing with a new bank because of awful experiences with them. They double charged several times, getting ahold of someone is difficult, a lot of the calls break in and out and are just super confusing. They can take money directly from your account for payments, but cannot deposit money into your account when they overcharged. Instead you have to wait over a month for a check to come in the mail (of course it never comes).

When it came to automatic payments, I was able to pay off my car easily. However, this company is the least trustworthy when it comes to getting your title. I had to call multiple times to get my title. At first, they said it was sent out and would be received in 7-10 business days. After three weeks of not receiving it, I finally called and was told that I should give it another week. I call a week later and they say they will send the title to me again. Again, I wait a couple of weeks. In the meantime, I start looking at new cars and am told I need the title for it to be completed, but they would hold the car since the title was on the way.

My account was deferred by my auto policy, Ally Financial, for being laid off from my job in March due to the Pandemic. When I started working again and paying my acct, and saw that there were finance charges being accumulated. On 09/10/2020 I had contacted my auto company, Ally financial, to discuss these finance charges being accumulated and the representative I spoke with told me to keep paying my acct on time and once I make my last payment the finance charges should come off. On 11/20/2020 I spoke with a supervisor named Adrian, Ref# **, and was told by the representative someone had given me misguided information. That he sent my case to the department of higher management for the consumer service team and to allow 1-2 business days and I have yet to hear from someone unless you call.

Currently have an auto loan with Ally and need some assistance because I lost my job due to the pandemic. The customer service is terrible and they only want your money and don't care about any hardships in life. These people should be lucky they have jobs and the millions and millions they make off people. Looking forward to never have to give this terrible company and their terrible representatives a single penny and I hope they go bankrupt.

Ally Bank allowed more than $1400 in fraudulent transactions to occur on an old debit card that should have been deactivated years ago. Over 60 transactions were conducted that wiped out my account balance for weeks.

I recently opened an Ally checking account switching from Wells Fargo. I do my banking online anyway and thought an interest-bearing checking account would be a good idea. I was DEAD WRONG. Ally holds checks for 5 business days on deposit - INCLUDING PAYROLL checks. Customer service is useless - all they say is that we are allowed to do it and it is policy. Just another big bank making money at any cost at the expense of their customers. Terrible service. Hold your paychecks. My recommendation is stay away.

Ally Bank! WORST EXPERIENCE EVER!!! I purchased my vehicle 3yrs ago this past October. Initially, the experience was amazing! Keeping in mind that I did not speak with Ally directly. My Auto Dealer selected Ally to finance the loan. I submitted $9000.00 (down payment) of my hard earned money to Ally for an automobile that I Desired. Don’t regret it. However, what I do regret is not researching Ally or reading their reviews prior to signing the dotted line.

After I paid off my car, I received an email to determine receiving my payment. But they are holding the title and they said it may take up to 10 days, and when I chat and checked the agent mention 10 business days, and I lost a very good deal to trade in my car coz of the poor policy.

I am someone who reads a lot of reviews. But don't often actually write them unless something is horrendously terrible or absolutely amazing. Unfortunately in this case - I AM SO MAD that I can barely stand it. I have been trying to transfer my lease for close to a year. It started out where I could - but then the day they received the credit app from the lessor - they changed their policy from having to of made 3 months of payments - to needing 6 months of payments as a customer.

Would be a great bank if I could login without having trouble. Always had to call customer service to unblock my account. Happened so much that I am closing my account. Frustrating!!! Did like the buckets. But there are other online banks that have the bucket system.

I have been banking with Ally Bank for 3 years straight. With an impeccable record not to boast of myself, just being honest. They were a decent Bank the reason I went with Ally is because of their interest rate. One thing you cannot do with Ally Bank, is deposit cash. The only option you have is the mail in a money order. My complaint is simply this with an impeccable record. Over the last 3 years with Ally Bank. I woke up this morning sat at my table with my coffee to do my bills. I open up my app to Ally Bank. It said my account is closed and Big Red letters. I was absolutely shocked. I can see my direct deposit but they closed the account. My balance was zero. I'm thinking to myself what is this, has so I called bank done to my account.

I enrolled in the COVID relief through the Ally financial website per their instructions and I never received any communication from them. Last night my car was repossessed at 11 pm at night without notice or any communication from Ally. I started the process at 8am this morning to retrieve my car and pay my balance that took 6 hours. I made it just in time to pick up my car because they close at 3pm and I was already charged $400 for the towing services. If I had not found out where my car was they would have charged me storage fees of $200 a day. During this time when there is a pandemic and people are struggling and out of work and Ally claims they offers assistance but it’s a LIE!

Very disorganized way to run a company. I'm one of millions now to suffer from the consequences of the pandemic. Ally is charging 9%. I called numerous times to tell them they need to work on lowering the interest like anybody else to enable people to breathe. First of all all their employees are not even here in the US. I'm so proud of every company that has at least most their employees here in States. I understand it's cheaper to hire foreign help, but at least have some here. They are refusing to lower their interest. My car value is 10,000.00 dollar lower than what I owe on the car. I don't understand how you prefer to repossess the car and lose 10,000.00. I really don't get it. Please understand that the pandemic is real and lower the high interest that people could pay when there was no pandemic and people could work more.

I had a lease through this company. At the end of the lease they wanted to charge me money. I called the day after I received the notice in the mail. I was told to wait for a final bill that never came. Instead, a couple of weeks later I find a new credit line opened stating I owe Ally. I call them (second call) and ask about some of the taxes they claimed I owed (I had paid taxes they charged a month before the end of my lease, so I was wondering if they just double charged me). I am given a new number to call. I call (third call) and talk to them. They tell me to call back next week. I call back (fourth call). I am given a new number to call. At this point, Ally started sending me automated calls that, when I answer, would say "please hold" for a few minutes before hanging up. Daily. I finally talk to someone in one of these calls and they just say "I see you are talking to another department. Thank you."

I was approved for loan deferment and was told autopay would be shut off and that I would need to turn it back on once the deferment was completed. Unfortunately Ally did not turn off auto pay like they said, and after I made my partial payment, auto pay took out the full payment. Now my checking account is overdrawn and Ally says it will take 7 to 10 days to refund. For a person who lives payday to payday without cash on hand having an additional $801.05 taken from my checking account makes the next 7 to 10 days a hardship. Ally will not simply refund the money for 7 to 10 days, even though it's their mistake. How am I supposed to survive without money? Ally said to call my bank. My bank said I have to file a fraud charge.

Vehicle loan was paid off and Ally financial kept taking payments out of my bank account. After talking to 3 different ladies and all 3 sounding like a broken record stating we have no money...! So now I'm out $389. They didn't even listen to what I was saying and the last person hung up me as I stated this issue is crap and I have bank records showing they did take the money... Do not trust this bank. They are thieves.

The company I was with sold my loan to Ally. I pay 4. X the payment and still end being charged close to 200.00 a month in interest. When my loan was transferred my banking information was not transferred so a payment was late before I was contacted. This was originally an interest free loan. Because of this I am now paying 29.9% interest. I have a 782 credit score! Loan sharks!!! Stay away. BEWARE.

Ally Financial have no problem lying, they are unprofessional, they are aggressive towards customers, one time threatened me. Joined a covid19 relief program just to be scammed by them. They hate evidence as I have recorded calls with their own words reassuring me. I'm not surprised if more customers take legal action this year.

First off, if I could give a zero rating, I would have. I decided to use Ally Home Loans because I do online banking with Ally.com. I was initially approved for the loan by agreeing to pay off a couple of credit cards and an auto loan. I use credit cards to make purchases and then pay off the balance each month so I had no problem agreeing to pay them off. After paying off the two credit cards and the auto loan, I uploaded all documentation to prove that these items were paid. That was not good enough for Ally Home Loans. They asked me throughout the loan process to constantly supply this information, even though it had been supplied to them weeks earlier.

Ally Financial deserves ZERO stars. They are the absolute worst company to get an auto loan from.

So I had leased a vehicle with Hyundai, notably I had paid the lease terms in full but due to some life changes I had exceeded mileage limits. It looked as if purchasing outright was going to be the best option. I’d gotten into the lease under a credit building offer & had hoped Hyundai would assist me in buying the vehicle. Well, Ally was my only financing option at the time & I am being charged 21% interest on this loan. I’ve faithfully made my payments on time over the last year plus & contacted them to see if I could renegotiate better terms. I was told they don’t do that. I’m sorry but paying credit card type interest on an auto loan is outrageous & not in line with what I’d expect. I’m planning to get out of this loan ASAP & will never do business with Ally Financial again. Poor customer service, and rates speak for themselves.

They say they are there to help people with covid or related issues. I’m still not back to work, unemployment insurance exhausted, and willing to pay my debt but ask for a modification to lower my monthly but NOPE. They are not helping people, they aren’t working with me, and they dinged my credit for being 1 payment late making it impossible to refi a better rate or even trade it in and getting a less expensive vehicle. I want to pay, just like I did with all my prior vehicles, but I had to call twice and was treated very rude. No help, rude, and dinged credit in a pandemic. Not the company I would recommend to my enemy.

Absolutely the worst company to do business with. I signed up for a 5-year car note with Ally Financial. If I was ever late on a payment. I'm referring to less than a month. They called me nonstop. 2 to 3 days a week even after I would schedule a payment date. Each rep claimed to have no notes from the previous one. Their customer service is terrible. I called to pay off my whole balance at the end of my 5th year. I spoke to a rep who confirmed a certain amount and stated that if I paid that amount I would no longer owe anything on the account. 3 months after what I thought was the end of my contract, I get a call saying that there's 200 dollars left to pay. Mind you, I have the mobile app. Even the mobile says I'm paid off. No one can explain to me why I have no balance on the app but continue tell me that their record say I owe 200 more dollars. DO NOT do business with Ally Financial!! They are crooks.

Financed a car thru the dealer with Ally but having problems now. The dealer added extra service and warranty services without my knowledge about 4500. They kept it in hiding but eventually I found out. I told the dealer I didnt want that and they said that I had to keep the warranties but to cancel at another time. So I called ally who refused to cancel the contracts. I reached out to the dealership but they ignored me so I headed over to the dealer manager who told me that the cancellation form was filed already 2 months ago. I called ally today and they said that they aren't processing anything but then did say that they received the form Sept 4th. I asked for who was in charge and how long takes but rep said he had no idea and hung up on me. His name is H **.

Ally Finance was ok while I was paying for the car, once I paid it off everything changed. I paid off my car March 2019, I have been requesting my title ever since. I have numerous confirmation numbers, regarding they "sent" my title, never came. Finally, they sent a release lien letter, however it is missing a line that the State of Colorado requires. I have called and requested this line to be added, then send the same letter without the line. Today, I call and was told Ally can not add the line requested by the State of Colorado and to have the DMV call Ally to release the lien as they no longer have the title. So I have a paid off car, with no title for the past year and a half. Hopefully, I can get the State of Colorado to release the title. Do not use this company.

Don't mobile deposit your money!!!! I deposited my pay check last Saturday and it said it wouldn't be processed until the next business day. I thought that sounded funny because they are an online bank but, I figured I'd be patient and give them a chance and by Monday the funds would be available. They weren'! I contacted Ally bank and they informed me they are holding my paycheck for 11 days and could give me no good reason as to why other than it's in their deposit policy that they could do that.

I spoke with a man about deferring my payments for two months in May due to COVID and being out of work. He said it would be no problem. We would skip the payment for May and June and my next payment would be due July 31st. I paid my next payment in July before it was due. Then they called and said they had no record of me calling to get the payments deferred and I was two months behind. They reported it to my credit also. I will NEVER finance anything through these liars again and I will make sure no one else I know does.

I have been paying for my car for over 6 years. We are in the middle of a pandemic and as they well know, people have lost their jobs. They denied me an extension when I only have a few payments left to pay on my car. The fact that they would deny help to a long paying customer in the middle of a pandemic is astounding to me. I would not recommend anyone finance a car through Ally Auto.

I paid off my loan on August 7th with a cashier's check. Ally confirmed receipt of the payment, and told me they mailed the lien release on the same day. I told them the dealership where I traded vehicles needed a lien release right away, so they told me they would FAX a lien release to the dealership on August 12th. On August 13th, I called them and said the FAX was not received. They said they would FAX it again that afternoon. On August 17th, I told them I had not received the mailed lien release. They told me I should receive the mailed lien release by 8-28-20.

Before paying off our auto loan, we contacted Ally to ensure we have everything in line to quickly receive a lien release and to obtain our title as we were selling said vehicle. We spoke to them on 8/2 and paid off the loan the following day. Their website says "It could take up to 4 days to process your title/lien release if you paid with certified funds like a cashier’s check or money order. For other forms of payment, it may take up to 10 days to process." They took out the final payment on 8/3 and posted it 8/5, so clearly no further verification was needed at that point. We followed up on 8/6 as to the status of our lien release and were told we have to wait the full 10 days for our funds to be verified (even though they had been removed from our account and posted the day prior). We requested that the lien release letter be emailed to us as soon as available and continued to wait.

We started our auto load with Ally in 2014. Not too many issues. Seemed pretty easy to deal with. Until we paid it off in May of 2020. I called and spoke to someone and got the exact payoff amount. I was told at that time since Covid they were working on a “skeleton crew” and getting the title may take longer than normal. So imagine my surprise when a repo truck shows up to get it.

Disgusting what they do to people. Ally is absolutely disgusting what they do to people and how they treat people. I traded in my car in February rolled over the payment into my new car. Spent hours upon hours on the phone trying to figure out why every month I was showing a late payment. They keep asking me if I wanted to pay for instead of showing late payment. The car was traded in and rolled over payment!!!

We leased a vehicle from Roseville Dodge and went through Ally. Never had any issues with them until the lease was up during the COVID pandemic. Dealership wasn't accepting any lease returns and said if we dropped it off they weren't responsible for any damage. We notified Ally and they said OK and to keep them informed. For 3 months we tried to return vehicle as it just sat in our garage. Next thing I know my credit score drops 100 points because Ally said that we were over 90 days past due on payments because we hadn't returned the car. Dealership even stated they weren't accepting returns at the time. Ally refused to change the bad mark on my report. Now I have heard they've done this to other people. BEWARE OF THIS COMPANY!!!

Hello everyone want to review this financial company, if you can go with someone else.. Since the outbreak of Covid I had an extension done, I was told for 120 days, next thing I know I had a payment due within 20 days of having an extension... So that went away, the extension.. Now when you miss a payment be ready to be harassed every day until you make a payment and get a letter in the mail saying your car will be towed. Also I’m expecting to have a baby as well and I’m on maternity leave unpaid, we’re already at our witts end with bills and they can’t seem to understand what I’m going through, imagine that. I can’t even get another extension for some reason, they never explain why.. So please if you're doing your research do not go with Ally..

My experience with Ally bank has been fine up until the point where I paid off my vehicle. I have always used electronic fund transfers to make my car loan payment. When I decided to pay off my car loan I use the same process Electronic Funds Transfer, as you know this is the quickest way to pay off any company. After making my final payment I contacted Ally bank to inquire when I would receive my title. I was told that I needed to wait a period of 10 days for the funds to clear the bank. I advised the representative I had paid via electronic fund transfer and the funds had already been removed from my account and transferred to their account so there was no need for a waiting period. Nevertheless it did take the entire 10 days before they released the title to be mailed to me.

Car was paid off in March of 2019, title was requested multiple times and never sent. Now in a situation where car has been totaled by uninsured motorist and my insurance will not pay out without proof of the loan being paid off. Ally assured me they would fax the lien release within 1-2 business days, we are now on day 5 and I am still getting the run around and being told it will be faxed prior to end of day, and then another hour, and then another day. I have NO VEHICLE now and am due to go into labor soon. Do not waste your time with this company. Once you pay them your loan amount you will never see your title or lien release. Have spent hours on the phone with them this week asking for my release and they still have not sent.

When I started with Ally, the savings account interest rate was 2.20%. THAT IS GREAT! But about six months later... It is 0.08%. That's about a 60% drop in interest. Believe me, DO NOT use Ally Bank.

I have used Ally for about 2 years, but my cards quit working out of the blue. They worked some places but not others. When I called to troubleshoot the issue they couldn't identify the problem and instead told me they're closing my accounts! They didn't give me any time to transfer my funds, and the amount was enough that no institution would cash such a large check as they said they'd send me. They also couldn't guarantee I would even receive that check and couldn't insure my money! There's no reason they should have canceled my accounts without my permission and without warning. I asked to speak to a manager and was in hold for over an hour! I'm now left to pray that my thousands of dollars arrive in the mail in time to pay bills and before I run out of groceries. I wouldn't trust this bank with your money since their way of fixing card issues is to just close your account. I'm still shocked at this "unprofessional" treatment.

I went to their website asked for a deferment during COVID, they approved me for 120-day deferment. 60 days later they call me and say my payment was late and they put it on my credit report as late and I've never been late on my car payment, now they say there's nothing they can do, I'm pissed.

The left hand does not know what the right hand is doing. Totally messed up our forbearance request. Called several times to have them fix the issue and not one employee told me the same story. It was very stressful and the issue is still not resolved. I would NEVER take a loan from this bank again. The customer service people are condescending, talk over you and don't listen. One employee basically told me I was lying. UNREAL!!!

Very customer oriented. Excellent services. Quality product; operationally superior... Best on-line Bank ever. Easy of use stands out... Great menus.. Easy to find what you seek... Good access to prior statements online.

Having poor credit leaves you with minimal options when you are stuck in absolutely need a vehicle. You are stuck with getting loans from companies who prey on people in these situations and charge a ridiculous interest rate. Ally is one of those companies. I paid the vehicle off on May 2020. When I didn't receive the lien release I called them. I learned they do not automatically issue lien releases and it must be requested. So I requested it and was told I would receive it in 10 business days. A month later, still no document. I contacted them via chat and learned my first request was never processed. They would expedite my request and I would receive the document in my secure mail in 2 business days and it would also be mailed.

Longtime online savings acct holder. Had a 42.2K bank check to deposit. Ally on opposite coast from me. Called in re expeditious way to deposit. Was referred to their app and e-check deposit. Downloaded app; entered acct info; logged in. Completed e-check deposit; received confirmation number. Was told by app I would "soon" receive an email indicating whether check images accepted. No email appeared.

I have called over 20 times to get a problem resolved and I just keep getting transferred. I have been given so many reference numbers and have been told that I will be called back but I have not been contacted once. Never never never will I work will Ally again.

I received money into my checking account after a day, I moved the money to another account, within 3 days Ally fraud prevention department calls me and tells me that the deposit was from fraudulent source...which is total BS. My account was closed, they are conducting investigation. Meanwhile the recipient of my transfer never got it. The originator of the deposit never got refunded....So there is a missing money somewhere....Neither originator got it and destination never got it....and I am left with short end of the stick with a negative balance. Ally bank has thieves among them.

Where is your review feature on FB? I had not one but two hard pulls of my credit with an excellent score both times - I had to ask after 4 weeks of jumping thru hoops and providing the same documents multiple times that I was declined a refi. A refi in a home I’ve lived in for 17 years with over 500k equity. No 2nd mortgage. No home equity line of credit. It’s because I am a woman and a business owner who doesn’t provide a W-2. I was told they would re-open my application - 4 weeks ago and not one word. If someone who has excellent credit, money in the bank, very little debt, 500+ equity in the home they’ve lived in for 17 years cannot qualify for a mortgage - who can? Oh, wait. A man.

Customer support and management at Ally Financial did not seem to understand their own system. They did not listen to what I said, nor did they demonstrate comprehension by a simple restatement. Instead they went on tangents. They made false statements based on assumptions. They claimed a debit card payment was processing when it was a credit card payment. They claimed the first account I used was frozen. This too was a false statement, which was proven to be a false statement via a three way call with my banking institution. A written statement was offered to Ally, but Ally was resistant to that offer. Over the past week and a half, my phone conversations with Ally Financial have included employees repeating basic information at best and inaccurate information at worst.

I've had an auto loan with Ally Financial for 7 years, now. I'm now at the last payment to close my account. Due to Covid-19 changes, we lost one of our primary sources of income and my payment was 32 days late, according to their system. When I log into the website, I'm told that "Due to my account status", some functions will not be available. Evidently, access to my account information is a privilege that I only get if I pay the amount they tell me I owe, through muffled collection calls.

To paint a picture, I am a customer of Ally Bank and Ally Financial. I had a lease with Ally financial and after turning it in, waited for whatever charges were due. I had made all payments on time and had a billing alert set. Long story short, they never billed me, notified me, or in any way contacted me about a balance. The collection agency did (two days after being sent the account). No bill, no notification (which I received like clockwork on my lease) and no contact... just send it to collection. When I asked why I was not billed, they said the account showed paid in full and reporting had to be taken up with the credit bureaus. Nice customer service.

My experience was horrible...at least the close out experience was horrible. My two year leased car was returned with 13k miles total and only two minor scratches. I received a bill later than referenced a heavy scratch not there at pick up and not documented by the transport company. When I called this into question and asked to speak with a supervisor none called me back. I'm through with this leasing company for good.

A month and a half ago, I totaled a car that was financed. We had Ally GAP Insurance. I am still presently fighting with them, and even threatened to get an attorney to settle this. My Collision insurance was able to handle this immediately, but I have been in a constant battle with ALLY Gap Insurance. I have sent the same documents they have requested more than 10 times. I have been told they are behind because of holidays or COVID-19. While, COVID-19 does play a small role in slow downs, it doesn't play a role in the customer service and the ability to keep up with the documents you are sent. Customer service has been horrible from day one of the claim.

They do not report your on-time payments to the Credit bureau's!!!! They have not reported any of my payments since May 12, 2020, I woke up one morning and my credit score dropped 140 Points!!!! I’m 22 years old. I’ve worked 3 years to get my credit over 700+. The person over the phone wasn’t even sympathetic like they didn’t even care. Just told me "ok sir we will open a claim with our accounting. It takes up to 30 days." I was on my way to owning my first home and a nicer car, with now a 500+ credit score I can’t even get a roach infested apartment. Thanks a lot Ally.

If I could give them a negative 1000 I would do it. I am paying off my loan early. The bank will not take a wire or electronic funds transfer. Instead - in the middle of a pandemic - in order to get the payoff cleared as quickly as possible, they want me to go - in person - to a bank and obtain a certified check, and then go in person to a shipper to overnight the certified check.

On June 29,20 I opened a 12 month CD with Ally Bank and authorized $11,000 to be ACH'd from my TD bank account. I looked at my emails later that day and saw the confirmation for the transfer and also saw confirmations of three more transfers of $11,000 each. These three confirmation emails were all posted at 1:26 on June 29. I immediately called Ally and spoke with Maurice. He proceeded to cancel the transactions and suggested I call Ally the next morning to confirm. I called Ally at 8:00 on the 30th and spoke with Christine. She looked into the accounts and said there was nothing she could do but for me to call my bank to reverse the transfers. My bank said it was up to Ally to the transfers.

I requested a pre-approval for a home loan. The bank ran a credit check after I gave them my information. I asked them very specific questions. Relying on those answers, I made an offer and started the process, which costed close to $1000. The initial information they gave me was nothing but lies. They avoided calls when I scheduled, and then finally, a week before close, decided to tell me that I was not going to get the loan. And then proceeded to tell me I could not have the appraisal of my property because it belonged to them even though I had paid for it.

I paid my loan in full on June 12, 2020. It is now June 28, 2020 and still no title! I have called, emailed and tried chatting online with customer representatives. I sold my car and the gentlemen who bought the car is waiting for me to get him the title. I am beyond frustrated. I was told by one representative that the title was mailed out on June 21, 2020. I will NEVER use this bank again and will tell others to do the same. They prey on people with bad credit and make so much money with all the interest charges!

My wife and I tried to open a joint account and had a terrible online experience. We recently moved and our legal address changed so I expected some additional steps; however, we were auto-denied and received 6 rejection letters in the mail weeks later. Pathetic - I’ll take my money to a real bank with an actual group of people who can mitigate a simple address discrepancy.

Paid off loan 0 Balance then got charged $314.61 interest on a zero balance. When payment was made it says paid in full. Then how to track your title. So it wasn't really paid in full. So they ripped me off for the extra interest. Paid a Ford loan off at the same time. I already got the title.

I say ZERO stars. Worst customer service ever, got a loan in 2017. They don't bother me. I don't bother them, it was great, BUT!!! This past month (May 2020) I decided to do a equity loan, my bank need a pay-off statement from Ally. Every single individual I have spoken with they are all thumbs. They can not seem to muster this simple task, to the point that they are sending me other customers' information, (mind you all they have to do is click and go). I hate to see any of them having to fight COVID-19, ally would not have anybody to answer the phones. Yes as of today I'm still trying to get this done and forget the hold times. WORST!!! WORST!!!

We wanted to transfer our lease into my husband's name so that I could get the lease off my credit in order to complete a home refinance and save $600. This home refi would have helped me pay for childcare and other things I needed while dealing with quarantine. The Ally call center who called me said they would not help me because they suspended the product due to covid.

They are the absolute worst to deal with, on hold for over an hour every time you call in and never an english speaking agent. Also only randomly updates credit reports even with 39 on-time payments. Therefore when trying to do a mortgage I was forced to pay the loan off to get it off my credit due to them not reporting for the last 6 months of on-time payments. In the mortgage companies eyes that is bad credit. They refused to update my credit.

I bought a Volvo at Scott Dealerships in Lehigh County. My credit was fair due to divorce. I was offer an auto loan at 9.5% by the finance guy at Scott Motors on Lehigh Street. The payment was better than that being offered by yet another rip-off lender recommended on CREDIT KARMA. When I went to sign the loan papers, I was "switched" to a 12.5%! I questioned that and he offered some "BS" excuse. I still wanted the car. In reading the papers, there was an additional $3,000 added in. It was for a warranty that Vince added in and never told me. It was for only the drive train!... Wait, on a Volvo with 94,500 miles??.. and built to go 1,000,000 miles?? I told him to remove it. What a shyster!... But it's car people, right (??), lower than whale "**" they are.

I overnighted the payoff as a cashier's check (certified funds) to Ally on June 4th. It was received at 10:13 am on June 5th. Ally didn’t process it until the 8th of June, and when they did process it, they did so as non-certified funds! This is costing me precious time as we are moving on the 18th! I have a buyer for my vehicle waiting, and waiting, and waiting! I am SO FRUSTRATED... Numerous phone calls of being ignored, stating they need more time, I’m DONE with Ally!

Have a 2012 Kia Optima Hybrid that is financed by ALLY FINANCIAL. One day on the way to work I was trying and that white smoke started coming out of the engine and the car started losing power. I had towed to Firestone and they charged $60 diagnostic fee. They said that it was antifreeze in the spark plugs and all over the engine. It said that it was electrical but they now can't get the car started. They said to tow to dealership. Then went to Kia. It was $130 basic diagnostic. Same thing. They couldn't get it started so it would be $540 for full diagnostic to get started.

I've only had to contact Ally a few times; each time has been terrible. Online chat typically takes 2-3 hours just to get to speak to someone, and then be transferred over and over. Phone calls are no better, hours long wait time, people that don't speak English well and no results. I did a trade and received confirmation at $46. The Ally account shows my trade went through at $35, which would be great if I wasn't shorting the stock. The stock did not trade anywhere near $35 that day, nor has it in months. Ally is awful. I'm closing my account.

Everyone Beware of Potential Impact on Credit Score because of Ally Bank inefficiency: Are you making your loan payments on time trying to rebuild your credit or keep your credit in great shape? Well, Ally Bank has not been reporting my on time payments since Dec. 2019 to June 2020. When this was mentioned in my first call to them in May, they said they are aware that reporting has not been occurring and they are working on it; they will expedite the correction. Now this is June and my second call to them, their excuse is because they are limited on staff. This is a poor business model or practice and completely unfair to the consumer. These same folks judge us on the credit reports to give people loan etc. Ally Bank please fix your problem and cut out the slackness! This is hurting the consumer, whether you realize it or not (how could you not, you're a bank) those trying to rebuild and keep up their credit score. Your lacks are impacting the consumer!

They stopped reporting my payments to the credit bureaus in Dec 2019 even thou I made them each month on time. Thus my credit report reflects I owe more on my loan than what I actually owe. I will be making a complaint with the BBB and federal agencies.

I paid my vehicle 07 Solstice off months ago but never got my car title. After I finally reached their off after many dropped calls I was told it was sent out already. It took years to pay off the vehicle and I'm sure the title just didn't disappear out my mailbox. The company is shady, my family or I won't be doing ANY type of business with Ally headache again.

I took a loan for 36 months, I pay it in 6 months, but the bank didn’t report my payment to my credit... They report on December 2019 and March 2020.... They didn’t report my payment at January 2020 or February 2020. I had to call 10 times to the customer service and they lie to you all the time, every time that I call they say something else... No one care about you!!!! I Finish my payment ay May 2020 and they still didn’t report that I don’t have an open account with them!! I give them 0!!!! Don’t use this bank. It’s a joke!! When they don’t have an answer they put you on hold and then hang up because you can’t reach the same person twice!!

We bought a new vehicle back in 2014 that was financed through Ally. Didn't know what we got ourselves into. Being a Retired Military family, we have come to know companies to help in times of crisis. Not Ally, their form of help was to add payments together and divide them evenly which in turn makes you have to pay more money that the actual payment itself. We made our final payment online 3 weeks ago which has still not posted or been withdrawn from our account. We received horrible customer service and advise anyone who has to utilize this company to refinance immediately.

This company started out ok until the vehicle was totaled. My insurance company mailed them a check to pay off vehicle, they say they never received it. Started calling and harassing me for payment, I had to explain to them that the car was totaled. I called my insurance company, they issued them another check, 5 months ago. How in the heck do you lose not one but two checks? Then there is an issue with the GAP coverage. A couple people I spoke with said that they handle all of the paperwork, one girl even saying that they were putting the GAP paperwork together as we spoke...just to find out that they do not file nor even try to help you with the claim. GAP required a payment history with a running balance, had to request from 2 different people and about a month later before I got that.

I decided to give Ally a try. I regretted it. When I call it seems as though the service centers are scattered around the world. Difficult to understand and took 3 phone calls to something done. Asked for a supervisor and they wouldn't put one on the phone. Paid my car off to get out of that mess and they made it hard to do that as well. It's been 5 months since I've paid it off and they are still on my credit report. I called to discuss this with them and they implied I was lying without looking up my information. Unprofessional. Never again!

Today, I found out all the representatives I have ever spoken with in the past year and few months have been verifying an address on my account that is completely different from what I verbally tell them. Ex. I say 123 sonoma court,and the address on file is 187 brookwood trail-that's a pretty significant difference don't you think?

If I could give negative stars I would. I financed my vehicle with Ally and have always been several months ahead in payment and eventually paid my vehicle off about 15 months early. This was five months ago and I have still not received my title. I have called and spoken to their offshore call center who don’t know anything and are completely useless. So I asked to speak to someone within the states. Still the same runaround.

Dear Lord, I wish I had read these reviews before opening an account with Ally. They have awful customer service. They froze my account for a week after I tried to deposit a pay check. I now need to pay rent, bills, etc, and the customer service response has been "too bad." That's after waiting an hour to finally connect with a customer service agent. As soon as I'm able to, I'll be shutting down both my banking and investment accounts with them. What an awful experience that I wish upon nobody!

I am in the process of refinancing my car with a different bank that's closer to me, in order to do so I needed a payout form. I called Tuesday and was told it will be sent and will take 1 to 2 days. I didn't get it the first day and since I was in a time crunch I called just to make sure everything is going through. I was told I would get it on Thursday for sure. So Thursday is here and they sent me someone else's information! Different name, different city, different car and address, account and vin number which made me extremely uncomfortable to have someone's PRIVATE INFORMATION. Thankfully I planned on switching banks but after using Ally for 3 years I'm shocked. I would NOT recommend. If someone's information gets in the wrong hands it could really screw up people's lives.

I purchased my vehicle about 2.5 years ago, being financed through Ally. At the beginning it was frustrating because there was no option to make a principal only payment. In the last 6 months or so, they began offering a principal only payment option. However when you select this option and make your payment, they still deduct interest out of the payment.

Opened a accounts with them about 2 months ago. Transferred some to savings and investments. Not much. Was being pretty cautious with this company. Then was going to use their edeposit but was told that if I deposit Friday that I wouldn't be able to use funds until 4 days. So decided on to do that I am on worker comp disability for a year now and it is barely half of what I made before I was injured so money is tight. They had a Customer Service Specialist call me March 31st and told me that yes hold are placed but they like every single other bank in the world can let some funds be available until the check clears. That if I do decide to deposit just call the support line and let them know of this conversation. Well 04/24/2020 comes around and I give them a shot. Biggest mistake ever!!

I’m locked out of my bank account and have been since Thursday WHEN I OPENED THE ACCOUNT because I opened my account with a check. They are “trying to verify”. I’ve never been locked out of a bank account longer than 30 minutes and no one in their CS can help me besides telling me 2-3 days. Use a credit union.

Ally was the finance company used by the dealership where I bought my truck. Within a week, I re-financed with a credit union for a better rate. I was told I would get a refund for the GAP insurance I paid for. My first payment to Ally was not due until 4/21/20. They received the full pay off on 3/21/20. As of 4/24/20, there was no title mailed to my credit union and no refund. Now Ally says I owe $66 in interest payments. And, they say they know nothing about the GAP refund. The person I spoke to would not allow me to make a payment over the phone and said I could not pay on-line which I know is a lie. The dealer tried to tell me I could not refinance for 90 days because my sale price on the vehicle was contingent on using Ally to finance it. They must give a kickback to the dealer. But there is nothing on the sales contract about this. Still in limbo as of now.

I financed a lease with Ally Auto, I decided to pay off my lease early because I was purchasing a new vehicle. The dealership called to get my payoff balance, so they could pay them off. Ally's system was being repaired, so the online portal was down (it's usually correct). The dealership was told $667. In actuality the balance was almost $3,000, they had deducted my deductible and my mileage from the amount I still had to pay (which is not my remaining payments as asked), then they send me a bill for $1,200 which should have actually only been $600, because the other amount should have come from my deductible.

Purchased a Ford SUV in 2016. Originally went to bank after calling and being pre approved through Capital One for anything up to $30,000. Was at dealership for over 10 hours as they went back and forth saying Capital One would not approve the loan for the SUV I wanted which they originally stated was $17,500, but they had a bank that would. Long story short I was so tired by the time it came to signing I really did not pay attention to want I was signing. They talked about their 3 insurance policies, one for dents and door dings, one for tire and wheel and the last was Gap...Well don't ever do that.

We bought a car from someone who had a loan with Ally bank. We sent Ally a cashier's check for the full amount of the 10 day payoff OVERNIGHT! They got the money 1 day into the 10 day payoff and cashed our check over 2 months ago. They now claim the prior owner owes late fees and a much higher balance. Our bank has sent copies of the cashed cashier's check paying off the car and to this date we have not been able to get anyone to call us back even though we have sent them a copy of the paid check multiple times.

Good evening. Tonight is Saturday April 18, 2020. It’s been several months since the Sonata from Carmax was traded in. My husband Richard ** has been diligent going through at least 7 separate employees at the extended warranty department and whoever else they switch him to! I believe the monetary refund from our extended warranty not used is owed to us in the amount of $713.88. We have been told give it 3-5 business days to receive the check for a period of at least one month. No one knows how to help. The account # **. We are very disappointed to say the least.

After being double charged months ago, my wife and I have been through countless hoops to no avail. They claimed they would refund us and when that didn't happen, that they would apply credit to our loan. This still hasn't happened, they stole the money from us and refuse to right their wrong! Please don't do business with them.

I assumed/transferred a lease from an individual through Ally Bank. Payments were automated and all went well until I started calling on the end of lease process. Ally was very disorganized re: the end of lease process. I made several phone calls to understand how/where to drop the vehicle at lease end and if I needed to extend the lease for 30-90 days what the process would be. Somewhere in this process, Ally changed their computer systems and the process became even more complicated. The payment for the extension increased by $150 over the regular lease amount. This was never mentioned that the payment amount would change at all. I was told that the lease could be extended for 30-90 days and the vehicle could be dropped off anytime during that period. I would just need to call them with what dealership received the vehicle.

I was accepted for a loan on refinancing my truck. After days of waiting to finalize, called them back and was told the loan was on hold because my vehicle's registration just ran out (7 days ago by this time). Our Governor has a granted an extension on auto registrations because we are in a PANDEMIC so my registration is good. But Ally says Too Bad, So Sad, and decided to deny my loan. The heck with the health of American citizens to this bank.

I re-wrote my auto loan because I was going through a horrible divorce. ALLY seemed to be very helpful. They gave me options to help me but tagged on 496.42 of late charges after they included the late charges into the new loan. I called in and they told me the late charges were not included in the new loan. I specifically told them they were in the new loan. They were gracious enough to tell me that I can use the life of the loan to pay off the 496.42. The late charges were initially promised to be credited and then told they would be in my new loan. I am going to pay them not once, but twice! ABSURD!! Then when the operator was done she hung up on me so I couldn't complete a survey - that's classy! Shame on you ALLY!

I just got off a 4.75 hour chat to be in the same place I was 30 days ago. I’m adding this to the hours of calls and chat over the last 45 days or so. I was in an accident on January 27th and was finally able to get a Letter of Guarantee from them on February 25th even though my insurance company had been requesting the letter since February 8th. My insurance company sent the payment via overnight mail and it was received on February 27th.

Dealing with Ally financial is a complete nightmare. Called to inquire about the process of doing a co-signer release for a vehicle- was given 10 different answers as to how to go about the process by people who barely speak English. Finally received the correct information after about the 11th attempt to acquire some clarity. Had all the documents ready to submit- called to confirm the fax number to send them to, “Oh you have to mail those.” Spoke to another person, “Ok here’s the fax number to send those to.”

Our experience with Ally Homeloan has been terrible. We did the application online for a refinance, which was easy. Received a good rate and locked it. Paid $550 for the deposit and uploaded all documentation. Very confident in the process based on our very high income. When the loan was conditionally approved, the loan closing costs changed and tripled without our approval to go ahead with the process. At this point because of high closing costs, nonexistent customer support (4 days trying to get someone on the phone, and received only an email) we decided to not continue the refinance with them, and started the refinance with another company with the same terms but lower closing costs and no surprises.

We have been going through financial hardship for few years more in past few months than ever. I try to ask them to move the late payment to the end of the loan so we could be current on the payment and save our credit rating. Each time I was denied. Other creditors like Capital One or Tidewater Finance were so nice to do that and when the virus touched all of us they even postponed payments and gave us 0 rate for a month but the money hungry and profit only oriented Ally Bank has turned their back therefore I would highly NOT RECOMMEND for any one to do businesses with them. In the time when we are all in trouble we need banks that will help us go forward not care about their profit because all we wanted to pay was 9% instead 12% so save your money and have a better experience with a different bank at this point.

I would not advise going through this company for refinancing your vehicle. They are not willing to work with you should anything happen to your vehicle. They auto draft without your authorization. My vehicle totaled and I had to purchase a new vehicle or lose my job. I was unable to wrap in what was remaining on my Ally loan.

This company is a joke. I traded my vehicle back in December 2019. Pay off reflected my account January 22, then Ally reversed that payoff in March. I have spoken to 27 representatives who have either escalated this to be corrected, or found a resolution and stated it would reflect on my account 1 to 2 business days later. I am STILL fighting for answers and no one can give them. The one lady I spoke with reached out to the accounting department who stated it was an error on their end from their system update or whatever, and that the issue would be corrected and payoff would be reapplied and my account would reflect in a few days. Still no reflection and it’s been weeks now.

Re-financed in 2018 with Ally Bank. The process online and phone was great with all personnel with the application for loan. They paid off Bank of America and their other loan company immediately within 20 days. The process then went to Ally's Loan processing in Colorado, other than the NEW person handling the loan, didn't know how to process a Trust, everything was PERFECT! The new person, had to give the Trust I faxed to them, don't have text ability and told them that several times, his supervisor took the trust and in 1 day it was processed. Once thru the Loan Process, they ordered Appraisal on home here in Calif. Man and his son came and did thorough investigation. Home appraised at much more than thought it would. Funded. All done in 30 days.

Up until this my experience with Ally was good. I paid my loan off early and have waited 13 calendar days and/or 10 business days to get the lien release document and still no document. The customer service lady Ice has been trying to help but nothing and I double checked on the website and it says 10 days not 10 business days. Beware anyone that thinks this is a quick turn around. Very frustrated because I have a buyer for the car who is growing impatient for the completely unnecessary delay. Ridiculous and very disappointing.

Ally Finance will transfer you all day long.. You will also have to keep confirming information over and over.. I was on hold with the total loss department for a whole hour.. Some man picked up. Said hello and when I said hello he paused and hung up. The disrespect level of this company. 0 stars.. The worst company to ever finance with.. Customer service is very rude. I will not be coming back AT ALL.. And get with me total loss department cause I know ya reading. A manager or something 'cause my issue is not complete.

Can anyone help and point me in the right direction, I got my car in 2013 and and in 2018 I was one day late on payment so they repoed my car in the middle of the night. I was told if I didn't get my car within 5 days I would be charged for them to make a key. I picked it up two days after repo. They tried to charge me 162$ for a new key, it's now 2020. I had two payments left and they repoed my car again because I never paid the 162$. In order to get it back I had to pay the 162$ plus my last two payments plus repo fees.

I have major issues with Ally Auto Loans. First, my car note date is for the 28th of each month. I went to the website to pay my 1st car payment on the 28th. Once there, it tells me my car note was due on the 27th. So I had no choice but to pay the $17 late fee. After I made my payment, I set up the account for auto pay for future payments. Today, I go to purchase something at the store and my card was declined. My bank showed 2 car payments taken out!! When I called Ally, I had to speak with a non English speaking woman who only repeated that I made a payment on the 28th and set up auto pay on the 28th. She could not get past any other explanations except that the computer shows that I set made a payment and set up auto pay. I asked to speak with someone else.

I wish there are zero stars so that I can give it. They don't even deserve 1 star. Their Customer service is not efficient. Agents are rude. Had to call multiple times to get a simple job done. For a limited power of attorney document. I had to call multiple times. Every time they say same thing, "It will be sent in 1 hour" but they never send it.

If you value competent customer service do not choose Ally Financial Bank for your car loan needs. The customer service line takes forever to get through to speak to a live person. It does not matter the time of day be prepared to wait a long time. When you do finally make it to a live person you will then be disappointed that none of the service reps speak fluent English. So you will get to explain your issue multiple times and end the call still not knowing the answer to your question. The worst customer service EVER! Ally needs to stop outsourcing its customer service. Just sold my car so I am feeling grateful today was the last day I will ever have to endure dealing with this company!!!!

I have had lots of trouble with Ally Financial. I haven't been able to get ahold of anyone about a repossession I recently have experienced. I am very disappointed in the customer service I have received all the way thru owning and disowning the vehicle.

I recently had a Total Loss of our vehicle that we financed through Ally Bank. Our Insurance company took less than a week to process our claim and send Ally a $30,000 check. After 3 weeks Ally Bank has not posted the payment and I cannot even get Ally to tell me when they will post my payment. It is almost impossible to speak with an Actual Ally Employee, Ally bank uses offshore call centers with agents that cannot help. I have called, emailed and used Ally's chat trying to contact someone that can help, but No one at Ally can get my payment posted or tell me when the payment will post. I have asked for a call back from a supervisor, and I have not received a call after 3 days of waiting. I am 57 years old and I have used many different banks for auto financing, Ally bank has by far the worst customer service I have ever experienced! Do not use Ally Bank for any auto financing!!!!

I was trying to get them to update my personal information and forward my title, so that I can obtain my tags in the state that I now live in. I sent all the info they need to have this done a month ago. I call to see why my info has not been updated and I got hung up on 4 times, no one could answer a direct question. No one knew anything. After 8 attempts, I asked if they could give me the # to the Kentucky office; and the Asian woman said " I can give you an American operator" WHAT!! Horrible, rude, and incompetent!! Wish I could give a zero.

Ally switched my mortgage from Cenlar. Ally failed to pay my insurance where my insurance was declined and forced me into their insurance which was 3x more. They refused to return my call to date in order to resolve any of the issue. Worst customer service! Avoid Ally at all cost!

I logged into my account today and see a past due payment. I was completely baffled by this as I had Autopay. Since December 2017 my Autopay has come out of my checking each month. I used the chat and became frustrated as they wanted to charge me a late charge. I finally got an answer that they did an upgrade to their system in January and my Autopay must have been deleted. They then told me they would ask a manager to forego my late charge. I explained in no uncertain terms that I had no intention of paying a late charge for something they caused. I went ahead and made a payment to bring me up to date and requested someone call me so I can discuss the problem.

I have owned various cars and dealt with many banking institutions that finance autos (due to my husband being a car enthusiast) and have never experienced the unprofessionalism. Since the conception of the transfer of the lease, Ally has been unorganized and has given conflicting answers to both the applicant and I. We understand now why multiple car manufacturers/dealerships are steering away from Ally and going a different route for Auto Financing.

So I get my bill this month, February the amount due is $0. I call up to ask why, they say, "Your next bill is in March," not even what I asked. I said, "You did not answer my question, why is my bill $0?" She said, "You must have paid February," I replied, "No I did not, I literally just got the bill, plus I'm looking online on my bank, and Ally there is no record of payment, what should I do?" She replied, "You can either make it or not, it's up to you." HUH? So I asked, "Will I get a late fee if I don't pay it," she replied, "There's no late fees on here that I see," again not even what I asked. Anyways, I paid it. Just fyi, doesn't look like Ally has their head on straight, and I have a savings account through them, I'm gonna have to rethink that.