21st Mortgage Corporation Reviews

21st Mortgage best suited what I wanted. I did everything that they needed done pretty much though. My loan officer, Lindsay, kept emailing me, needing this, needing that. I was thinking, “Well, damn. I’m supplying all the legwork myself.”

It was an easy application process with 21st and Lindsay, the rep I worked with, did good. If a friend or family were considering 21st, I'd tell them they should go through because 21st is really good at what they do.

I called the number provided by their website. The lady that answered was rude and very unhelpful. I would NOT recommend using this lender, on top of their interest rates are way too high for the current market. I will NOT be using them and will tell others not to as well.

My debit card was hacked last month and this threw me off my payment schedule. Sam ** was very understanding of my situation and worked with me to get my payments caught up. I am very satisfied with the level of care and concern that I received.

My neighbors recommended 21st Mortgage based on their experience. They have them financing their properties as well. They had good things to say about 21st. We were purchasing at the time. They said that 21st took care of them and had a really smooth and painless process. One thing I really appreciated was all of the templates and 21st tried to make it as painless as possible. It's a little bit unique doing mobile home financing. Sometimes it can present some more challenges as far as dealing with the community and sometimes not owning the land. 21st really has a pretty good layout of how to go about it properly. I'd recommend 21st, especially if it's any type of mobile home financing. They really have that figured out and got a really good process there.

Everything’s fine with 21st. There was a lot of stuff with the application process, but it was good.

The underwriting process was a pain because we tried to get ahold of our processor. If we reached out 20 times, she responded twice. We called and complained but 21st Mortgage never transferred us to anybody else. Finally, she came back to work, and then she got a broken leg, that was why she didn't respond, which was totally understandable. But at the same time, we were trying to close our house. It was such a huge deal for us. It caused us to close a month late and it was a train wreck. They could improve their communication. The other thing is we're in the middle of COVID, so a lot of it is perception. We snap our fingers, and somebody gets back to us. I assumed that she was working remotely, and there were a million other variables that I could have been more understanding about. If I had options somewhere else that would have given me the same terms as 21st, I would have switched in the middle.

I was comfortable working with 21st Mortgage. Their rep was very patient with me. The rates are too high but it was all right.

21st Mortgage is good and I like them. It took a long time to refinance my house. We had a lot of problems because we couldn't get the one paper for the courthouse over here in Salinas for the city. But 21st Mortgage helped me.

The young lady who sold us our piece of property in Florida had done business previously with 21st. I needed the opportunity to get it closed fairly quickly and 21st could get that done, whereas the other mortgage company in town that she was familiar with couldn’t facilitate the timeframe. The process was very well done to the point that I needed little to no interaction with the team. We sent something in at 11 o'clock at night and by the next morning, it was to be reviewed. Then, we get a checkmark next to it, meaning that was off the checklist. I sell cars and I run a large dealership and I wish my process was as comprehensive as 21st Mortgage was.

Bailey was a awesome representative and very Polite and helpful.??? We need more representatives like him. He made sure that I understand clearly about my account when the funds was going to be come out and to make sure I was clear on everything.

The process with 21st was kind of complicated at first because there wasn't any communication. With COVID going on and emailing back and forth, it was a hectic process. The rep I worked with was a real nice guy but he did not reply back to us as frequently as we liked.

21st Mortgage was easy to work with. The underwriting process took about two to three days after we sent all the files in. The entire timeframe was pretty quick. Customer service was very flexible and quick to respond. They let me know right away when there was a missing document or if we sent the wrong document. For that time and how much I had put down, the terms and rates were the best I could get.

Shawn ** and Toshia ** Has been great help since I have been talking with them regarding my account. They have great people skills and knows how to talk to customers. They makes you feel comfortable when speaking with them and you don't have to worry about being talked to like you're not an adult when speaking with them.

Poshia is very professional and kind and seems to know her job very well. She is willing to help out to the best that she can. 21st has a great employee and should do what they can to retain this person.

Very few companies lend for a manufactured home. I went with 21st Mortgage and their rep messed up multiple times on multiple things during the loan process. One example was with the insurance. She said it was fine then when it came to closing, she said there were a few more errors. She kept changing things. I had to reach out to her on multiple occasions and asked her for an update.

21st Mortgage offered home loans on a manufactured home. The application process is always difficult no matter what lender you go through. The only difference with 21st was it was all done online, which was very convenient. Altogether, the process took about seven weeks. My rep was always very helpful and was readily available whenever I had a question. I didn't wait very long for a response anytime I needed something.

I have been working with Alex ** for almost 2 years now and he is great, always understanding and works with me on my payments. Great company to work with, definitely recommend especially working with Alex.

The company that I was looking at houses with uses 21st Mortgage more than any other company. And he told me that that would be the best way to go, and they were the best with it. They had different ways of getting the loans that would work out for me. The only problem from the whole thing, which is something very minor, I sent the paperwork a couple of times and they kept changing the paperwork. I understand that with the pandemic, they had to take extra precautions with everything. So, I would send the papers, and then I had to send the papers again with other information on it. But other than that, I called the rep a couple of times and she was very straightforward. She explained everything to me so that I was able to understand it because I didn't understand a lot of the terms. That made it a lot easier.

The person who helped me was very courteous and helpful. He explained what I needed very thoroughly and told me the procedures. He explained everything kindly and didn’t try to keep me on the phone forever.

Tasha and Aubree were extremely helpful. They gave me all of the information I needed. If I ever need a home loan in the future I hope experience will be as pleasant as today. Great people at 21st Mortgage.

My experience with Bailey and Sam ** at 21st was A+ customer Service. Sam and Bailey were very helpful and respectful while helping me. I have not always received this type of customer service from this office. You guys rock! Thanks again!

I was comfortable with the rep I worked with.

Mrs ** was very helpful and respectful and making it so I can understand my mortgage and also all my questions and she was just very very helpful and make it here well I can’t really really understand. Thank you Miss **.

21st Mortgage Corporation was the only one that does a mortgage on a manufactured home. It was comfortable working with them.

The process with 21st Mortgage was fantastic. They really helped me and they moved it right along. I was just taking so long and then they just stepped right in and got the closing for me. They were great at the closing. The rep was good, too.

Excellent service. I inquired about our new payment book and why our payment went up. The gentleman helped me better understand what was going on. He also explained a few other things for me. Very helpful!

I went to the 21st Mortgage website and applied for a new loan. Their application process online was fine and the website was user-friendly. The whole process took about two months. I had a good loan rep that answered any question I had. I would just email him when I had concerns and he would get back to me typically that day. I was comfortable working with 21st Mortgage. This was my first time buying something so it was an exciting process.

Whenever we first got signed up for the mortgage, everything was cool. It was pretty quick and easy. The only thing that we had more trouble with was when we refinanced and there was a lot of confusion. Some things weren't explained very clearly. Part of the process is you have to send in pictures of your home, which we did, but then they weren't the right pictures or they asked for more than what they originally asked for. There were things that we had to resend over and over again and it took longer than we expected. But in the end, we got it done and because it took us into the next month, we got a refund for that month that we paid over for.

21st did a great job with our mortgage and it was a very smooth process. They were very easy-going and they got back to us in a timely manner. I was talking specifically with Teresa and she was very helpful through the whole thing. It was a lot easier having her to email instead of a generic email. I wish that was more across the board and not just in my case because I really like dealing with real people. I'd highly recommend 21st.

I had a good experience with 21st Mortgage. Everything went smoothly and my loan officer was helpful. Every time I had a question, if I called him or emailed him, he got back to me promptly. However, the property that I was getting a loan for was going into foreclosure so that account was behind. We had some communication issues because they didn't communicate with each other very well. We were calling one guy for something else then another guy for another. They told us they were gonna put a note down but he contacted them again to get it going. On my end, it was a lot of work but the people that I spoke to were helpful. Once I got my income turned in, the process was pretty quick. The underwriting got changed a few times but every time the numbers changed, it was done within a couple of days.

We started up a whole new mortgage with 21st Mortgage and the rep was good at answering questions. If we had questions and reached out to him, he would respond in a timely manner. The application itself didn't take too long but because I had to get a letter from my employer with my check stub, it was kind of screwed up because 21st Mortgage needed it dated for the following day. They had to wait until I got a check two weeks later to be able to consider my income which was insane. But it wasn't all their fault. I work for a hospital and they went through a third party verification place that sends it out and it only updates on paydays.

I’ve been astounded with 21st Mortgage. I got in contact with them through Scott that handled some of the financing. I was lucky I got a great guy down there to help me out. I was really happy. My wife had such a fiasco with the application process though. She got to a point where she just plugged numbers in to move on to the next stage. There were parts of that application that weren't real pleasant. But overall, once you’ve plugged it in and got a human being, it was super. The process was trying but it was handled well. I need some more of their business promotion forms that I’ve gotten in their last mailing. I wanna get it going up here for financing for these parked trailers.

The rep was good but there was a part of the process that he didn't disclose to us. At the very last minute, we had to come up with more money than what was disclosed to us. Other than that, we've been very happy. The process was straightforward. Everything was done online and email and it went really well.

The experience was good for my first time. I like the rates. I had a wonderful credit and they get a good interest rate on my household. However, the guy I had didn't help that much. Any time I would call during his office hours, he never picked up the phone. But if I emailed him, he answered right away.

It was excellent with my rep. I couldn't ask for better customer service. My bank had made issue with my first mortgage payment so I had to call and let 21st Mortgage know that. The gentlemen I talked to was amazing. Then I called ‘cause I thought they messed up again and I was worried that the payment wasn't going to go through. The other gentleman I talked to was awesome. However, it would have been good to have a little more clarity on the down payment process and a good faith offer and how it's applied.

21st Mortgage was one of the only companies that financed the type of loan I needed because I was buying a used manufactured home. Trying to get the money from my 401k for the second portion threw a wrench in the gears and made everything difficult. Getting all the information ahead of time would have made things a bit easier. Other than that, everything was fine. 21st did its job.

The process took time. I had to go step by step. But it was easy. I was happy. I would definitely recommend 21st.

21st Mortgage was awful. I'm still currently going through a divorce, so we're in the process of selling our regular home. I was looking to purchase another home in a modular park and because of my divorce, a bank that I was trying to go through totally denied me. I found 21st and for four straight months, I had to literally do every single thing imaginable on this earth to try to get this loan. It was ridiculous. They accepted my loan, then they denied it. “We can't do anything about this,” and then all of a sudden, “Okay. Now, we all accept your loan.” They drove me crazy.

Everything was great with our experience with 21st Mortgage. They were very knowledgeable and walked me through the whole process.

The process with 21st Mortgage was super easy. Whenever I had questions and called, they were super fast to get back to me. Overall, I was very pleased with it. I would definitely recommend them for any mortgage loans.

I helped my mom a lot because her first language is Spanish. I was the interpreter throughout the entire thing and this is what happened. Initially, everything went really fast because we found a mobile home for my mom. The Realtor also had a really good relationship with Kelly, but she went on leave because she was going to have a baby. Before that, she was on top of it. She would respond, and she would call. She wanted to get things done and then, that fell through. When we found another home, it took us at least a month and a half.

21st Mortgage was one of the only ones that I could find that would do a small loan for a mobile home. The process was easy, but because of COVID, it was time-consuming. It couldn't get closed because they could only let so many people in at a time to close. It took a couple of months. Apart from that, the person I dealt with was awesome. He personally answered the phone every time I called and he was very helpful.

I bought a mobile home and there were very few lenders that dealt with mobile homes. I like that 21st Mortgage does conventional loans versus FHA loans and so I signed up with them. I had a hard time underwriting with the title company. I had to go back and forth three times filling out paperwork that was lost or not turned in properly. It took eight months to close my loan because the seller didn't have their act together. They didn't have any probate court and did not renew properly. Still, 21st Mortgage kept pushing to get it done. My rep drew is a very nice guy. He was very helpful and responded every time I needed to talk to him.

Collen was very helpful and had very good customer service. Definitely recommend speaking to him for help or any questions. He was very dedicated to help with any questions or concerns. Was happy with the customer service.

I was selling my house and I didn't have quite enough to cover for the trailer that I was purchasing and in Michigan, there's nobody who finances a trailer. I had called a few banks that were around me, and they told me about 21st Mortgage. The application process was super easy. Getting in contact through the phone was a little bit difficult with my loan officer, but she responded to emails very quickly. So, we have been in contact through emails mostly. The rates were good. Mine got changed a little bit because of my credit. At first, I got quoted one thing and then it changed a little bit.

I was putting the house in mine and my wife's name from family members. We've been renting for almost two and a half years. We went ahead and made it legal. The process was fairly easy for me because my wife did everything. I just signed the papers. Everything went good. 21st Mortgage has great customer service and good rates.

We needed to lower our living expenses. We're paying too much in rent. We went with 21st Mortgage's mobile home loan. Their application process was fairly easy. I like that it was online. My loan officer, Teresa, was very easy to reach. She's personable. She was very helpful in every step of the process. She would handle questions as they cam. She was quick to respond within at least a business day, and provided insight if need be on how they handled the loan process. 21st did everything really quickly and that was really nice. They were easy to contact even with the pandemic and the holidays. They were clear about any issues that may arise throughout the process. So overall, they were very helpful. Their interest rates are a little high but other than that, they are a good company.

Paula **

21st Mortgage was able to help me out. The officer was professional and he did his work. Also, the process didn't take very long and it went smooth.

It was really smooth on 21st Mortgage's end. Every question I had, they answered. The process was drawn out because of the other issues we ran into that did not pertain to them. But, they worked with us really well and made sure that they kept us in the loop. Also, I was a little nervous at first hearing about how high the interest rate was. Once we sat down to do everything, we figured it would be best for us to get the shorter loan. 21st was fantastic to work with. We did not have a stressful time as far as everything on their end.

21st Mortgage is a good place to go to. They have good people. Working with them made life easier.

Cali and Tasha are the best. They exhibit great customer service and I highly recommend them. They have been working with me to ensure my needs are well taken care of and I truly appreciate them for it.

21st Mortgage was super helpful. If I had questions, my rep responded within a day. The application and underwriting were really fast. There was no land involved. It was just a trailer. It took a week to get everything together. Then, 21st sent us the documents. We had to get them notarized and sent them back. We closed two weeks later. 21st was very good. I'd definitely use them again.

A lot of other providers don't do trailer loans. The process with 21st Mortgage was pretty easy to do. The real estate agent took care of a whole lot of it. The application process seemed pretty straightforward and easy. A lot of the information would be obtained, but it was okay. My loan officer was a nice guy. He seemed to handle things very easily and with care.

My experience with 21st Mortgage was a little bit complicated, but part of that was me, not them. I don't think I understood how to answer some of the questions correctly. I'm 70, so I'm not as computer-savvy as a lot of people 20 years younger than me, and so I kept misunderstanding. I made a few missteps that delayed the process a little bit. But aside from that, it went pretty smoothly. They were pretty fast unlike other people that I talked to in the past that financed mobile homes and manufactured homes. The loan officer seemed very professional and knowledgeable about what she was doing. I felt like she worked for me. Everybody wants to save more money but as far as the process with 21st went, it was fair.

I was browsing online for mortgage companies and I happened to find 21st Mortgage. Their process was pretty straightforward. Their reps were professional, easy to work with, and I had no major issues. I could reach them relatively easily as best I could. I was overseas at the time.

I found 21st Mortgage through the community with the mobile homes. They connected me with 21st Mortgage. So, I did it on site at the place I got the mobile home at. It’s my first time doing it. The process wasn't as daunting as I thought it would be. They kind of helped me. When I emailed them about something I didn't know, they were quick to email me back. They give me information about that. It's really helpful of them walking me through and helping me understand things if I didn't know.

We were new when we moved down here and a lot of the places we went to didn’t have the kind of a mortgage we wanted. My son happened to find 21st for me. Most of the process was done online. I'm not a computer guy so it was a little rough for me when I tried and do stuff on the internet. My son helped me out on that stuff. There were some stuff that came out in the mail but those were stuff that 21st didn’t want to have online either. Customer service was exceptionally good. I talked to them on the phone and so did my son and everything was really nice.

We had an opportunity to purchase a manufactured home from a friend of my wife's that we thought was a decent place and it was at a decent price so we looked into a mortgage with 21st Mortgage. We obtained the information about them, we got in touch with them and the paperwork was sent to us. Some of them were done online. The process seemed to go smoothly. It didn't seem to have any irregularities in it. The rep, Teresa, was a professional in what she did. Her manner was good and she was friendly. 21st Mortgage is a good mortgage company.

Kayla was my representative and she was absolutely fantastic. She was very patient and answered all my questions. Sometimes, it was a little difficult to get in touch with her but she was very good about making sure she called us back. We ended up doing it twice with her and the first time took about 30 days. We did not feel that there was any type of delay from 21st Mortgage. I also appreciated being able to send my closing papers especially during the pandemic. Not having to go somewhere was nice. The whole process for us was a good experience. It was fairly painless.

We were very well satisfied with 21st Mortgage. They did a good job for us. Ken was outstanding. He solved problems that were very difficult. Stellar, worked those problems through and got this thing done. Their rates and terms were fine too. We requested 10% down, but we had to put 20. But that wasn’t difficult. It was just a bump we had to get over. Everything went well. I would recommend them to anybody else I knew that would be in the same situation.

My rep Joy was fantastic. I could not have done this without her. She kept me going and let me know what I needed to send. The insurance department was horrible though. No one could answer my questions about the policy. Some of the people there were not licensed. 21st sorted things out for me after a couple of kinks. My closing process was so smooth. I was working on some closings for a couple of my customers who were closing on mobile homes. They had switched lenders three times and months and months for them to close. I'm glad I didn't go with those companies. 21st Mortgage is perfect.

We were buying a single-wide trailer and 21st Mortgage was the only one that would finance it. Everything was done online. The application process was very quick. They were on top of everything.

The process with 21st went very streamlined and good to go by. I enjoyed dealing with Adam. He was the agent that dealt with our mortgage approval. He was very professional and very timely. I had a very good experience. I'm very happy and I'll recommend 21st to friends if they want to buy.

I was laid off work do to the COVID-19 pandemic. I made my mortgage payment for as long as I could until I was broke. Thankfully 21st mortgage has my back and worked with me and is helping me and my family get through this slump. Morgan, which is my lone officer was very professional, courteous and is very knowledgeable. Thank you so much????

21st Mortgage was good. Since it was a manufactured home, they were one of the lenders. I’ve heard of them before and I chose them since I already knew who they were. I was hoping the rate and terms were a little better, but unfortunately, it is what it is. Still, I appreciate the process. There were a few hiccups, but it wasn't anything on their end. It was the appraiser. That took a little time, but other than that, it went by smooth. The agent that I had, Jonathan, was really helpful during the whole process. He was always there. He returned my call when he didn’t answer within a timely fashion, and that was great. This was my first-time experience, so we were constantly going back and forth, and he did everything he could to help me.

21st Mortgage was great. The application took an hour and a half because I didn't have all the information with me. Apart from that, the process was simple. I did it online, which was very convenient. I did it on my phone on my free time too. Araceli was there all the time. Whenever I would ask her a question, she would text me back right away.

21st Mortgage is one of the limited ones that would give financing for a manufactured home and I had zero problems with them. There was a little hiccup getting started with the first couple of payments though. I was expecting a coupon book, but that was mailed out through a third party, so that was not 21st Mortgage's problem. Eventually, I ended up getting my coupon book and so far, everything seems to be going well. I was a first-time customer and once Grant and I got on the same page and terminology, everything went fine. It was just a matter of trying to figure out what definitions he was talking about for me to provide him with the correct information. The application and underwriting process took 60 days and I was okay with it.

We bought this house which is a double wide mobile home, and it's on an exceptional piece of property. We thought it would be a breeze. But it just seemed to take forever. Rather than telling us everything we need up front, 21st Mortgage sends us piecemeal, "We need this. We need this. We need this and this. We need this." Went on forever. If somebody came to the front door and said, "Hey, I'm here to talk to you about your mortgage. And we'd like to lay it out for you what we need." That would have gone much smoother. If they told us about this all up front, we could have gotten it all done, and I would estimate half the time. But once we did things, step by step, it all went through.

From application to underwriting, the process was very painful with 21st Mortgage because of the lack of communication by our loan officer. I had to hound him for answers and sometimes, he wouldn’t return my calls or texts. The process took way too long as well but it's done and I'm happy about that. Still, we plan on refinancing with 21st Mortgage for not too long and I wouldn't go back to them because of our experience. I'm a federal employee, so I tend to move a lot and we bought and sold houses quite a bit. And this is the worst experience I've ever had in buying any home.

At the start of the process, everything was going smoothly with 21st Mortgage and I got all the information I needed to provide. But when it came to the closing, there was a quote from the insurance company and nobody told me that the insurance on the home had to be bound before we went to closing. If I had known that, I would have had that done. So, that caused me not to be able to close on time and that cost me a half a month's rent plus a late fee that I had to pay the owner of the home at the time, which I was renting.

I was looking into a mortgage to buy a mobile home. There were a very select few lending companies that come up on an internet search and 21st was one of them. I went with them and their application process was easy to do. Trying to do it from a cellphone, it took about 20 minutes because it’s not easy doing it from a cellphone versus a computer. The loan officer that started everything up for me and followed me through the whole process was phenomenal. I had one straight loan officer to get me through the whole thing and he was the sweetest guy. Everything went through seamlessly, especially with covid. When I made a settlement, it's not like your typical settlements right now. Everything's over online documentations.

The Realtor mentioned 21st Mortgage. I've also tried looking for other places, but everybody charges that much for a loan for a mobile, so I didn't think I had a choice but to go with 21st Mortgage. Their rep, Teresa, was fine.

The process went fast. And then, the rep was good with the follow up. Also, I like 21st Mortgage's quick response.

While I am generally pleased with the loan experience, the time for loan approval was less than stellar. There were times when my loan broker didn't respond to me for days. Also, the appraiser rated my storage shed as fair when it was only a few months old. Likewise with the skirting (the house is only 2 years old) and the landscaping was fair (I put in an $8,000.00 synthetic grass ground covering that was only 2 weeks old when the appraisal was made). There are houses with less square footage, less upgrades and no yard that are a year newer appraising for much more than my house. I was told one interest rate then when we were getting close to closing I was quoted a higher rate. This seems like a bait and switch to me. I was also told that my down payment went to principal reduction but then was surprised to see origination fees that almost equaled my down payment, so in essence my loan amount stayed the same. Seems very shady to me...

We had so many problems with 21st Mortgage. It was one of the poorest services I've ever had. We had to keep following up. Every time we called we had to go through like it was the first time, and we told them, but they didn't seem to care. We'd be on the line forever. My wife was constantly calling and a lot of times they never called her back. We had to wait, and then the rep would call and leave a message. We had to wait till the next day because we are in Colorado, they're in Tennessee. They’d call us at three and by the time we got to message it was 4 o'clock, they were gone. They should make it much easier to be able to communicate with them when we call and not have to go through a code every time we call. It just took us forever to get that loan to that company. It took at least five weeks total, from beginning to end. I was very disappointed.

We wanted to get into something that we can call our home instead of renting all the time. We went with 21st Mortgage and it's been great with them. Their process is simple and fast. It took 3 weeks. Our rep was Ken and he was a great guy. He helped us out a lot too. 21st Mortgage is a good company to go with to get a place to call home.

Great experience from start to finish! More than willing to do their best to get you a mortgage. I was impressed by how kind everyone I spoke was. I had not heard of 21st Mortgage before. Now I will recommend them to everyone.

Everything was okay with my experience with 21st Mortgage. They approved me fast and I was happy with it.

My experience with 21st Mortgage was very good. Drew ** was friendly, polite and very professional. He answered all my questions promptly and efficiently. I would recommend your company to my friends.

I highly recommend Grant ** who was my mortgage officer. He was patient, understanding and helpful. Not once did he make me feel like a bother with my questions. Things went smoothly. Grant deserves recognition!

The process was long and slow, the mortgage rates are higher than what I qualified for on a conventional mortgage, the term is shorter than I would have gotten on a conventional mortgage. I feel like you have your customers at the mercy of your terms regardless of their credit and would have chosen someone else if I had had the option, but it is what it is at this point and I was finally able to purchase my home.

I was referred to 21st Mortgage by the Realtor. I chose this lender because I was in search of someone that did lending for mobile homes and my selection was very limited in this area. The application process was fairly simple and easy to self-direct. They were knowledgeable and was able to answer all my questions when I had them. I just wish for better communication since they were a little hard to reach. I'll read something, and then I might have questions later for quick clarification. I would have preferred some better effort on explaining some of the things that were being handled or what was asked of me. I was unaware of a lot of things that I had to do a lot of research on my end. It would have been nice to have someone that would guide me a little bit in the right direction towards something.

Drew was my loan officer. He was wonderful and very nice. He explained after I filled out the paperwork. Then I started getting some emails and I was getting overwhelmed so I called him. I couldn't read all the stuff and I asked him if we could go over it and just tell me over the phone what's going on. He walked me through all that. The website is very user-friendly as well.

I made a purchase for my mom, I signed on it. She had a real estate agent and 21st Mortgage was the one that he chose. It took a long time. But I'm in New York State and the purchase was in California. It was amazing how everything was all DocuSign. It’s the only way we could have got it done. If we had to use snail mail, we'd still be doing it. So, it went fast. There were one or two times I had questions. I called and they were great. It went pretty smoothly.

I just want to say that 21st Mortgage probably has some of the best service I’ve ever encountered in a large corporation. They have always been professional and courteous and try their best to work with me in times of trouble. They’ve always been understanding of my situation. Thank you 21st for your wonderful customer service.

They are always very polite, helpful and answer any questions I have when calling in. I would recommend their mortgage services to potential customers. I called to make a payment and the rep was very professional.

I found 21st Mortgage through Triad Financial. I called the agent directly and we emailed back and forth. Everything was really straightforward and transparent. It was pretty easy to get a loan through them.

21st Mortgage would finance the home that we were looking at. There wasn't a lot that would finance, but they did. I was able to just email the documents in. The rep answered my call and all the questions that I had whenever I called. 21st Mortgage did everything that they could and helped me out. It was a good experience with them.

Awesome people and good people and great listening nice to talk to miss Valerie. Hope that y’all are doing good on the COVID. We should have more people like her and that will understand what I have to say. Thank you ????

I've called 21st Mortgage a few times and they are always very nice. Bailey, the financial advisor, is very sweet and helpful even with my toddler yelling in the background. She answered all my questions and gave me the steps needed.

Professional and easy to work with and customer service and support awesome Lindsey ** very helpful and accommodating to our needs. Would highly recommend 21st mortgage to any looking for fair honest lender.

Nadia was very professional and provided excellent and prompt service. She was courteous and answered the phone promptly. She did not put me on hold and answered all questions. She thanked me for my business at the end of the call. Thank you again Nadia for excellent and personal customer service.

Called and made my house payment and Katie was very friendly and helpful. Katie was prompt and very knowledgeable! I hope you all have a very Merry Christmas and Happy New Year!!! May God Bless you all!!

We bought a modular home that was moved off of the original property, and the only place that would give us a loan for it was 21st Mortgage. With all the COVID and issues going around right now, all the other places didn't have any programs going to do anything with it. My husband and I have way over 700 on our credit scores. We've got good credit and I expected a bit better rates from 21st Mortgage. We're paying somewhere around 6 and I had to put 10% down to get a little lower interest rate. We had no choice in the matter to get the house that we wanted. It took over two months to get the loan and to get us moved in as well.

Matt. Ext. **. He helped me more than my actual agent has in one day compared to the 6 or 7 I've been with my original agent. I want him to help me ALWAYS. He understands and is willing to help. Please allow him to further address my account with me.

I was asking for information that I would need to pay off my mortgage loan. Cullen help me with making sure I had the right payoff amount, the correct address on where to send it. He was very helpful. I would recommend you guys.

Jacob ** was extremely helpful and understanding. Honestly, he is the nicest representative I have had the pleasure of communicating with. When my payment got lost in the mail he listened, and helped me resolve the issue.

The trailer that we bought was about 30 years old. There wasn't a whole lot of companies that would do a mortgage for a house that old, especially on a trailer. We applied for a loan with 21st Mortgage and everybody that I talked to was very friendly. They made the process easy and they have a system as well. The files get uploaded where you can see what's been checked off, and they send it back. That was nice to know what's been done or what still needed to be done. I liked that.

We appreciate 21st Mortgage for their compassion, help, patience and working with us during this difficult time. Ms. Bridget **, we especially want to thank for her assist and professionalism. She has really been helpful, caring and has shown empathy for us. This has helped us because of the tremendous stress we have been going through. God bless to everyone at 21st and especially you Ms. Bridget **!

It was difficult getting calls returned. It took four weeks to get an appraisal. When we switched homes (only) not land, it took another four weeks for a new appraisal. I would think they could have corrected the first appraisal in a day or two. My experience with appraisals has been less than three days. Eight weeks is a ridiculous amount of time. The mortgage rates are very high with 21st, 4-5% higher than traditional mortgage companies. The entire process took way too long.

Sydney was great, she actually listened to my situation. I lost my job and got behind on my payments. Was having trouble catching up on my payments. 21st was very willing to work with me and assist me during my hardship. Thank you.

I was looking at a manufactured home and I've seen 21st Mortgage didn't require a permanent foundation so I chose to go with them. They were the only people that really offered what I needed. They were very helpful during the process and they did everything that they could help me out. From start to finish on everything, it took around three months or so. 21st was pretty great in every way and the rep I worked with made it easy. Also, I really liked how they do their closings. We don't have to meet at a certain place. They're real flexible on that.

I tried to get a trailer. It was on Yess Home Center a couple of months back. Then, I tried to find a land and then I found a home on the land already so I went for that. I contacted 21st back to see about getting approved. They approved me again for just about the same amount of money that I was approved for the first time. I went through the process. The rep I worked with was good. When I would email with a question, he would respond back in a timely manner. The application and underwriting process was from September the 17th all the way up until October the 21st when I got to close.

Everything with the process was great. It took a little while just because of all of the documents, things that they were asking for, the things I had, and the situation. Sometimes, the documents weren't accepted. That was kind of frustrating, but we got it situated.

Our interest rate was high when we got the mortgage. We weren't very smart about it. We didn't really understand the APR very well. I feel like when we signed it, we got taken advantage of a little bit. We've been paying on this for about five years and I feel like we barely made a dent, which is crazy because we owe 30,000 to 40,000 on this. We decided to refinance. The application was a lot. It was confusing but the employees there helped me a lot. I would just call them and they would answer my questions. I wish I got a better explanation as to why my APR wasn't where I had hoped it would be. Our credit scores were good and we have paid on time for five years. It sucked because they couldn't really give me a reason. Also, I wish we got a better rate. But it is what it is and it’s better than what we had.

Every time when I call in to make my monthly mortgage payment, the representatives are very professional, nice and respectful. And that is over the phone. I wish I had the pleasure of meeting them in person.

I really enjoy working with Jessica. Since the pandemic hit she has been so wonderful to work with me since I am not back to work yet. In the school system only certified are back at work but as of January we are all going virtual so I still want be back at work. They said it looks like maybe next school year starting in August is when we may get to go back on campus if the pandemic is better.

Jacob ** was great to work with. Though the issue couldn't be fixed by him with the online portal being through a 3rd party provider, he did try to see if there was a work around. He was more helpful than anyone else I had previously spoken to with a similar issue.

I was looking to buy a manufactured home in a park. I started calling around, trying to pick people or get loans, and all of them were declining me because it is a manufactured home. I called the park itself and asked them if they finance or if they have people that finance through. They recommended a couple and one of them was 21st Mortgage.

I was buying a mobile in a park and 21st Mortgage was the only one that offered financing on mobiles that was reasonable. The application took four months. They were a little slow on helping close the loan and they could speed up the application process. But Curtis, the rep we worked with, did as good as he could do.

The application process was a lot of paperwork, but that’s just part of it. It took about a month, getting everything together and all of that. The guy that we dealt with was very informative and kept us up-to-date on everything. He let us know what the process was looking like and he did a good job. I felt very comfortable with 21st Mortgage. They were good and easy to work with and we get a lower interest rate, which I liked.

21st Mortgage has been very helpful & understanding. After the death of my husband they have been very kind & patient with me. They have worked with me allowing me to continue living in my home. Thank you Branda for always being cheerful & helpful. Becky

For the most part, everything was smooth. The rep was great. We thought it was going to be taken care of in a matter of a month or two but it wound up being stretched out for about six months or so. But she was so patient and very personable. I was also very satisfied with the rate.

Best mortgage company and people all the way around. Never had an issue one. Love their personality and politeness. Very professional people who does care. My home is almost paid off and there's not one negative thing I could say. Want to say I would use again if needed and a big thank you to 21st Mortgage.

I have always had good Personnel helping out on different situations. They are always helpful and considerate of my situation. It has been a different and difficult year. I am always glad when they try to work with me.

I want to say thank you very much for all the time spent on our account, you will never know how much we appreciate this. You have done a very good deed, thank you again. Our short time with 21st century has been very rewarding. In our experience as home owners this has been a very rewarding experience.

21st is a great mortgage lender! They are always on top giving you loan status updates, and they have a great online service. If you have any questions they give you a fast response. They are excellent mortgage market experts. Their process is simplified and they have a nice, helpful professional staff members ready to accommodate when needed.

I cant say enough good things about 21st Mortgage. No matter who I spoke with they all treated me with respect and with a great attitude. When needed they found ways to help me no matter the situation. Everyone I spoke with was professional. I have never worked with a company that the people were so well trained that they could respond the same way. I would recommend this company to anyone. They are special.

Marissa at 21st Mortgage has been Awesome with helping us through a very difficult time. She goes above and beyond to help. We would not have been able to get through these last several months between illness and COVID.

I have had great customer service. Easy to contact very informative. Always there to help. No harassment if behind and always able to answer my questions. They always offer more help if needed and would highly recommend.

Received a call from 21st Mortgage regarding our payments. Spoke to Robbie, who was kind and considerate. We are working on a plan in order to get caught up on our monthly mortgage payment. Hopefully they will be the ones that will finally work with us as we have personally been effected by COVID-19.

The representative that Help me was very knowledgeable. She answered all the questions I had. She was extremely nice. I was call regarding my annual taxes and I needed information regarding the breakdown of my payments.

21st Mortgage Advisor Eric ** is the best-helpful, understanding and all about clients! He is extremely knowledgeable and concerned about client issues. Excellent problem solver and a excellent representative of 21st Mortgage! I trust him and know he is about my family and our home! Lastly, he answers the phone and is attentive throughout the conversation!

Great worker! She is very understanding and great customer service skills! Always remained professional Even in these hard times. Very impressive on her commitment and dedication to her company. I was very impressed each month on her consistency.

Best customer service and communication!!! Mack ** is always super helpful!!! The entire group at 21st Mortgage is great. I would highly recommend them for your mortgage needs. From communication to payment help, they are always there.

I lost my job due to Covid. Hospital shut down. My husband is disabled and draws disability. I draw S.S. We are struggling. I still make sure I pay the mortgage within the month. Yes it's late, but I always pay the late fee also. I was treated horribly rude by Adam. I was trying to pay over half on the 19 of Nov. The other half on the 28th. He said he would not accept that. I said then I will pay all of it on the 28th. He said he will not take it!!! Tyler ** stepped in and was calm and professional and payment was set up. No problems, no harassment. I will always be thankful to him for not demeaning me. Thank you.

Bailey who is my account manager, she has been a great manager to my account and has helped me out with so much of my account. She is awesome! She is a great person, she listens to concerns and helps when needed the most.

Started making bi-weekly payments and had issue with online payment center not excepting another payment. The rep explained how the system was thinking I already made a payment for the month even if it was a partial. She said I can make a phone payment instead. She very friendly and explained everything clearly. She was very friendly.

Not quick or responsive and misleading is my only complaint. Had questions that weren't clear and would have a little bit of a hard time. Other than that banking was easy thanks to 0 down availability.

In these Troublesome times, it is great comfort to know that 21st Mortgage Company is willing to work with me in getting my mortgage responsibilities met with the least stress as possible. The whole team is very understanding, but I would like to take note specially on my agent Andy. He is always a pleasure to talk to; he is kind, understanding and professional, It's very easy working with him and you can feel his kindness and willingness to work with you. His tone of voice brings a bit of relief and Comfort when dealing with financial responsibilities on these hard times. I highly recommend this company and their caring professional team.

Syndey really helped me. She was very polite and professional. I was trying to make a payment on a Moneygram app and she walked me through it, it was very fast way to pay. Thanks again, 21st Mortgage.

Eric and the team at 21st Mortgage have been great to work with!! AAA+++ service! 21st Mortgage has made a difficult time less difficult. Thank you so much for all your help and hard work. I appreciate all your help.

I just call to pay my mortgage and the lady was so nice, she didn’t talk to me like they have in the past. She was very nice. I forgot her name but y’all need to find out who she is cause she is a keeper!!!

Joe ** is an awesome rep. He always does everything he can to help any time I call even if it’s not his department. He will transfer you to the correct area to get the help you need. I purchased my house about 5 years again and since the pandemic, they have helped in every way possible.

I love 21st!! The best company and people I’ve ever had to deal with. They literally make owning your home easy. They help any way that they can. And the friendliness makes you feel comfortable enough to discuss and fix any issues.

The payment process was extremely fast and easy. The accountants have information on accounts instantly and are patient and willing to help! If you accidentally call the wrong department the employee is courteous and quick to help get you to the right place.

I’m unsure on the order number but Kristen always gives awesome service 5 stars and is always willing to work with accounts and help in doing everything she can. I hope everyone at 21st has a nice thanksgiving holiday.

I spoke with Morgan yesterday and she was the most polite, caring, understanding person I've ever spoke with. I normally deal directly with Ethan who is also understanding, helpful, and respectful. For the last 2 years I have had nothing but a great experience speaking with everyone.

Pleasant, quick to serve and clear clean English. Payment made and verification was confidently confirmed. Brevity was great. Quick to get down to business. No lollygagging of how are your questions. Very much appreciated. Not calling to be social.

Bailey is wonderful to work with. He is always cheerful, very helpful, and eager to assist me. I appreciate the friendly reminder that my payment was due. I had forgotten about it and you saved me a late fee. Thank you for your help!

My husband died and the bill is now address as: To The Estate of James **. My husband has no estate. My name is on the loan. I am asking customer service why the bill is being addressed referring to the Estate of James **, instead of changing the bill address to my name Eliza **. The Customer Service said because of the way it is coded. It is a misrepresentation and unfair to me who has been paying the mortgage since day!. I am advised to refinance to make the change of name in the billing statement.

During COVID things have not been great for my family, we were so excited that we purchased our first home in February 2020, but then COVID happened and I lost my job in April. We’ve been making our mortgage payment sometimes late, then my unemployment got cut basically in half. Today I spoke with Josh, who walked me through a few options they’re offering for those struggling to make payment right now and gave us some peace of mind that we can make it work.

Valerie was very helpful, courteous, and gave quick and accurate information on my request. She understood what I was asking, went to research and got back to me in a timely manner. The information she gave, made me confident she knew what she was talking about as they matched my records also.

While dealing with a very stressful situation, their Customer Service department went above and beyond trying to help, in a situation that was not their fault, trying to ensure that we were taking care of. I am blessed to have had such a great experience.

Have always been helpful. Thank you 21st... I think I said enough in the first statement I've made. No need to run on about good service. However if there was a complaint, then I give you the same honest remarks... Thank you!

Hailey was very professional and polite. She was pleasant to speak with. 21st employees have always been very helpful and caring. We have been very happy with their customer service and their helpfulness through these difficult times.

Morgan has always been helpful and understanding. And always helps us answer any questions or she looks for answers to our questions. She is very understanding in all our situations that have come up in the past to help us out. Thank you.

11/16/20 Sent e--payment. On 17th Requested $2,500 extra payment be applied to principal. They had received the electronic payment but allocated money to interest, escrow... When I call everyone is very polite. Do not understand when extra payments are made, why I have to call and check my account every time. 11/18 Bridget was polite and said she would send another email instructing all $2,500 be applied to principal. It is not her fault. I will check on 11/20 if corrected. Not happy that I have to make several calls when I send extra payments to apply to principal.