21st Mortgage Corporation Reviews

I have had the best experience through the pandemic we are going through, my account rep Hanna is the greatest. She has provided me with all the information needed and walked me through any and all steps to keep me on track, Thank you Hanna so much. You are the best!!!

The process was very normal, straightforward, and easy. I didn't have to talk to anybody until we were going to sign. It took altogether for about two months but part of that was me, I took longer to figure everything out. We had an appraiser hiccup but that was because they were trying to price gouge us. I told Tyler of 21st Mortgage that we weren't gonna use them and it all worked out so they saved me a bunch of money too. Everything went really well.

Mobile homes are hard to get into and it's a special field so I was afraid. 21st Mortgage was the second company we've gone with and I was afraid that there were gonna be difficulties but there really weren't. They are one of the only companies that would finance a mobile home without doing a foundation inspection and they made the process smooth and very easy for us. We got a fixed rate loan and it was a very positive experience. We were very pleased. It’s definitely worth one’s time to look into this company and go with them for a mortgage.

Kristine ** is always so friendly and never rushes through our conversation. She makes sure to address all my concerns or questions and makes sure I am completely satisfied before ending our call. Great customer service Kristine **....Thank you!!!

Our bank did not do manufactured homes so we went to 21st Mortgage. I applied online and I got an email back within two days. I liked the communication. That was all we really did besides talking to our agent. Everything is good.

When we were working with Dantes Manufactured Homes, our rep originally had us try Oxford Mortgage and they denied our request because they said we had too many accounts open even though all of our accounts were in good standing. Then she reached out to 21st and asked them if they would consider us even though we had a lot of accounts and they said that as long as we're in good standing, they're fine. And they approved us very quickly.

I never had any problems with 21st Century, it’s a great mortgage company as far as I know. I will recommend them to other. I will recommend to my families and friends. Customer services is good. 21st Century is great in my book.

Kristina ** was wonderful to work with and was very helpful in making the process easy and quick. I would highly recommend your company. You have been wonderful to us during this hard time in our life and we are so grateful and thankful for that.

I recently purchased a home. We went through 21st Mortgage...The experience from beginning to end during the purchase was absolutely amazing. I worked with Jonathan C. He was above and beyond the best person to work with.. He was always available when I had questions.. He was very straightforward and right to the point and helped me through it all till the end.. Our family finally got the house of our dreams....

I would like to thank everyone that works for 21st Mortgage I’ve been so Polite to us. Christina ** has always been there for us whenever we need it a question to be answered we appreciate everything she’s done for us. Thank you for continuing to helping us out. As a customer I will play people.

I would highly recommend anyone to choose 21st Mortgage. They are willing to help. We all know things come up. Things happen. They are here to help with anything for their customers. So if you are looking on purchasing a home go with 21st.

Our representative Ty was great! Very courteous and customer friendly. He answered all of my questions and gave helpful suggestions! I would definitely recommend 21st Century Mortgage to friends and family!

I needed help with my May 2020 payment due to COVID19 and after I provided a detailed list of my monthly bills, I was only approved to pay a lesser amount. My family is struggling financially and the manager (Corey) was VERY rude and made feel embarrassed for requesting help. Tancy **.

Bailee really worked with me to find a resolution with my payments in these hard times! It’s always a pleasure talking to her and never creates any stress. I have never had a problem with this company and they are always willing to work with me.

Christine is very respectful at all times and willing to arrange payments with you. Takes the time to remind you when a payment is schedule. I appreciate her and I hope every company has the privilege to have employees like her.

Obtaining my mortgage from 21st Mortgage was a pain, but it worked out. They did trailer loans and I didn't own the land but bought the trailer, so there were less options. I'm not too happy with the interest rate, but it was better than nothing. Some of it was my fault and but the lady just went back and forth between me being approved or not. Also, a lot of things didn't make any sense. I know my income and my budget, I know I can afford the loan unless they had some of the other stuff. It became a really long process. The rep said the process would take about a month max but I had all my info. Hunting down all the information she needed was a little pain in the butt too.

Cynthia has been very helpful. She is very nice and does a great job. Explains things in a way so that it's understood and there is no confusion. She works diligently to take care of any problems I may have.

Very nice and helpful they are so considerate of a persons financial situation, they were very understanding and I’m very satisfied with this company! Everyone I have spoken to has been super helpful and they try their best to find a solution to our needs as their clients.

Makenzie & Madison are absolutely wonderful. They’ve been amazing assisting us with any issues we’ve had regarding our loan. During these troubling times it’s helpful to have a company who understands.

Experience and/or process was lengthy but nonetheless, worth while although, I am still waiting on confirmation. The mortgage rep was knowledgeable, professional and patient. Thank you for your support and consideration.

Sam is a great asset to this company. He is very helpful and knowledgeable about my account and questions. He takes the time out to help in any way he can. He is truly appreciated. Thanks Sam for the hard work and hospitality you give us.

I have been very impressed by Rob ** exceptional attention to detail, ability to answer questions, willingness to find the answer if he doesn't know it, and his quick responses to emails. Nice guy all around.

Service was great. Thank you. Appreciate everything. I like the service. Every time I call to make my payment it always fast, simple and polite customer service. I would recommend you guys to anyone. Just keep on doing what you do????

understanding of my situation dealing with Covid19. Appreciate his services.

Loan assistance. They have been so helpful with everything. They call and check in and email us. Timber, Tyler, and each one that has assisted us have been very pleasant and very helpful. We're thankful for a company that's willing to help and understand the need.

I was having issues with employment due to Covid 19 and I couldn’t pay my mortgage payment. Lisa ** was able to help with that. She was understanding and very thoughtful during the process. In my opinion she is an asset to your company.

Our rep Bailee ** has been very helpful in assisting us with help during this unprecedented time. I didn't know how we were going to survive financially through this pandemic until Bailee offered help. Thank you Bailee!

These people have worked with me through all of my ups and downs. Before and during COVID-19 Jamal, Hanna and Josh are the people I have contact with and they are polite. Professional and very willing to help me resolve any issues I have. They always find a way to help me. I would highly recommend this company to anyone.

Taking care of my mortgage payoff was fast and easy. Will ** was very polite and helpful and made the experience pleasant. Thank you very much. I would definitely recommend this service to friends and family.

They are the worst. They don't have any remorse for what people are going through. You do your best. You might be late on your payment and pay the late charge but that's not good enough. It's not Sam. It's his boss. This is the worst mortgage company I have ever dealt with. Nobody ever has anything good to say about them.

I called to make my monthly mortgage payment had a bit of difficulty with the automated messaging. I was able to get ahold of Nick who helped me out with my payment and also provided me with my account number which I didn’t know to make it easier for me next time I call or need anything.

I didn’t have the full cash and looked into getting a mortgage. No one else does raw land. No one else does raw land, which was why I chose 21st Mortgage. I got the same loan that I did my house through. There were a lot of steps to obtain the mortgage. They pretty much want everything but your blood. However, everything worked out well.

Very reputable company. Always goes the extra mile to make the customer happy. Will work with you. Very pleasant staff. Would recommend to everyone. Considerate about personal issues. Always ask how you are today.

Jamal ** & Jacqueline provided me with superior customer service and helped my family during our hardship caused by COVID-19. They answered all the questions we had and was able to find the best solution to our problem.

My Account Manager Valerie has been extremely helpful and has expressed excellent customer service. She has always been very understanding and nice on the phone and through email. I really appreciate her. Nikki

Very pleased with his service and how respectful he is. Explains everything clear. Never once had attitude. Very happy with his service. Thank you guys for all you're doing for me at this difficult time. Thank you Alex. I'm happy to say I'm satisfied with your service.

Mrs. Hannah T was absolutely amazing when handling my very difficult situation. She always got back to me in a timely manner. She was very professional every time we talked. She went above and beyond to help me.

Mobile home. I was appreciative to buy from them and at times when I needed help and understanding they gave it to me. It really bothered me the times I was in a bind but they were there to work with me and I did receive an extension they allowed it. So I want to thank the team members that worked with me on my installment plan and hope the best for them.

Justin ** did a amazing job. He was very helpful, courteous and got the job done in a timely manner. I moved from a 200 mile distance. Justin ** helped get the paperwork completed via email. It was a very good experience.

In the past I've had problems with their customer service and compassion. Just this year alone they have made me cry due to not understanding that people do fall on hard times. Today May 27, 2020 seem there was a little compassion.

About my late mortgage payment. I was very surprised and very pleased with what your company was able to help me with. I greatly appreciate it and I will gladly recommend y'all to any family members or friends. Thank you so much.

I bought a place in Sunnyvale, however, I had a federal tax lien and I was declined by the first bank I went with. My Realtor told me that 21st Mortgage would overlook that, which was how we ended up with them. The process of getting the mortgage was simplistic. My Realtor pretty much did all the work. All I did was sign papers and fill out the usual forms. It was pretty much standard procedure. The application process was kind of a user-friendly thing and there was nothing out of the ordinary. The application and underwriting process took about three days.

Always willing to work with you when I have been in a pickle. Very understanding during the Covid-19 when I was unemployed. I would recommend them to anyone. Also love our their customer service is there when you need them. There is never a long wait time like other companies. The longest I have ever been on hold was 2 minutes. They are always so polite and courteous as well.

Krysstal ** is the person that gave me outstanding care with my issues. Very prompt responding to any all emails, polite, service was out of this world and so helpful. I had never change my name or notified the Housing Authority of moving from one County to the next. I didn’t realize that when I had my home moved from Smith County to Henderson County I needed to even do that. And I had notified the insurance company that I have my home insured with about my name change and I guess I was thinking I was contacting 21st Mortgage.

Their willingness to help is great.. The love they show their customers is Awesome.. During COVID 19 our Family was very much affected.. Thanks to Laurel. She was awesome, she help me get things done.. Thanks 21st Mortgage Family.

My mother-in-law used 21st Mortgage in the past and getting my mortgage from them during the Coronavirus was kind of a pain, but I understand. Buying a house is not always the easiest thing. The application and underwriting took four and a half months, but I got what we needed and moved on. Their contact back and forth could be better. We had a dude named Tyler and he was trash. He doesn’t talk to you or do anything. You gotta call him and he calls back about three days later.

He has worked with us on every issue we’ve came across. He made sure everything was taken care of in a timely manner. He’s very responsive. Very concerned and genuinely customer-oriented Couldn’t recommend him enough. No complaints.

Bailey that handles my account is a very professional and wonderful person. I give her excellent, she is always very productive and handles all my matters With great customer service and she is very knowledgeable!!!

Nicki was a wonderful loan originator! Checklist made things understandable. Lots of paperwork. We are paying much more on monthly mortgage charge than expected. It would have been nice to know prior paying or during the process what the payment would be.

Greg is great. I spoke with him on my current situation with work. He takes the time to listen and understand what you are dealing with. Then he tries to do everything he can to help you out. I like that he takes the time to explain all your options and lets you know what they can do to help.

Through these challenging times, 21st was amazing! Thank you for your understanding and prompt help! I'm truly grateful.. glad you're my loan company! Here's to our continued partnership. ??? Please keep it going.

Lisa at 21st Mortgage has been great! She has assisted me through the most fearful and unknown times of the American Shutdown pandemic. Offering solutions to all my concerns. I must say 21st Mortgage really cares about its customers. I'm so grateful for the one on one customer service they provide.

By far my experience with 21st and many of their representatives have always been positive. I have had the same customer service representative for years now, and Lisa ** certainly makes every call a pleasures. Thanks Lisa and 21st.

Avoid this company at all costs. Their customer service reps and managers are rude and condescending. They deflect and make you jump through hoops when you ask them for assistance. They try and tell you how to live your life and what choices to make. The managers will tell you what they think is going on in your city and state even though they have no clue! I have never dealt with a company quite like this before. It is truly amazing that they are in business. Their business model seems to be screw you, we will get your money and that's all that matters.

Customer service is excellent. The young lady that helped me today was top notch. Her personality was very professional and I'm glad she is here for your customers. I hope she stays with the company till the end of my loan.

During a rough time That I need help Jordan ** went above and beyond! I'm very thankful to have my home mortgaged with you guys! The customer service Jordan and his team provided was a 10/10 in my books!

I enjoy dealing with Melissa. She very courteous and professional in handling my questions and always get me an answer quickly. When I need to make a payment she can handle it quickly and very professionally.

Devon is always there when I have a question or followup even if it is not her department. She is my go to and will find out information whatever I need. She is awesome!!! Friendly and very professional.

Greg ** was very helpful. He was also patient with me in figuring all the paperwork out to get us the help we needed. This company is amazing and they understand that sometimes people need help when the economy goes down.

Anytime I call customer service I quickly get connected to someone. I’ve never experience long waits and the representatives are friendly and very helpful. I would recommended 21st mortgage to all my friends and family.

The people at 21 mortgage was very helpful through this hard time that we are all going through I would like to thank andrew the account manger and Christine they were very helpful . We also spoke to kory and Carly they also gave great service

I applied to a couple of different companies and 21st Mortgage's ability to work with people stood out for me. The process was a bit longer than I thought. I expected it to take about three weeks but it ended up taking about six weeks. But it all went pretty smooth for me. They were very polite and easy to work with.

Excellent service. Excellent communication on Spanish. I'm love 21st. Thanks for your service and help. The good information and service fast on good time. God bless all. Don't forget.. protect yourself for cov19.

The rates could always be lower, but for first-time buyers, things went well, especially considering all this virus crap. The application and underwriting process didn’t take long at all. The rep was also good. He was very professional.

21st Mortgage helped me get my first mortgage easily. My sister-in-law used them and when I was tired of renting, I did an application online and then they emailed me. They told me what I needed and the easiest way to go about getting it and from there, everything was on me. Other than that, it wasn’t super hard. I got all the submissions together, then we closed, and that was it. It was simple. From application to closing, it took a little while (close to eight months) because we had run into a few snags with the title and stuff, but in my opinion, there wasn’t anything that was lacking.

Outstanding company to work with. Friendly and very helpful with every step of the mortgage process. Our broker, Ken **, was fantastic and he did an excellent job getting us into our dream home. Would highly recommend this company!

I worked with Caruso from 21st Mortgage. He replied to me very fast and always answered. Applying took less than two months which was perfect. We also negotiated with them to do things at the right time that we wanted to have the house. While there was a lot of paperwork, it was not complicated. It was easy to follow up and understand.

21st Mortgage has helped finance several new homeowners in our community. Andrew ** and Shannon ** have been great to work with. I hope to do tons of business in the future. They are very responsive and helpful.

I was looking for somebody to finance a place and I could not find anybody. There was no bank that was will financing a mobile home. It was a challenge. I then came up with the idea that there are people that sell the mobile homes, so I figured I could give them a call. I asked the guy from a place sells mobile homes in Lumberton, Texas who they use to finance the mobile homes, and they gave me 21st Mortgage's number. This company is good. On advertising, they should say that they finance mobile homes.

This was the second time we filled out the mortgage with 21st Mortgage. We did the first time online and it was through a different Realtor that we decided not to use. With the second time, we did it by hand. It was easier to do it online. We did a lot of work through our Realtor at first and then we watched our email and submitted everything when it was asked of us. A lot of the delay was because of the pandemic that's going on.

I have tried to get “This assistances” for a month and a half. Me and my wife have had hours cut and I’m having to take furlough days. All they can come up is how much can you pay now, not how can I help you get approved for assistance. They are not wanting to help with anything until you know how much you can pay! So see how much I can pay and my family can figure out how to have money for food, utilities, food, and transportation payments so we can work. Many thanks guys. Let me explain how you're going to eat until things get better because after cuts still can’t be approved for food stamps!

Modular home loan. Working with Jonathan was a pleasure. He was very experienced & professional. The underwriters were somewhat quirky. In the middle of the process it all switched to working from home and Jonathan made that process as seamless as possible. I would recommend 21st Mortgage.

I was purchasing a mobile home. It was hard to find somebody that I could trust over the phone but somebody told me about 21st Mortgage. I knew that they are a legit company. I was approved right away, in less than two days. Getting all the paperwork was hard but it’s everything they need. Every time I would turn in something, they would check off my list off and that made me feel better. The percentage can be improved but the rep was able to lower it the most that she can. She always kept in touch through email and phone calls, and she would return my calls, too. I made my payment on a Tuesday, and they only take it out all the way till Thursday or Friday. I wanted them to take it out at least not in those days. They just take too long to take out the money and I want them to take it out right away.

Very happy, Tyler ** was very helpful with the whole experience and made it a very smooth transaction!!! I would definitely recommend 21st Mortgage to anyone wanting to finance a mobile home, Tyler went above and beyond to help me!

We were very happy with the process of obtaining a mortgage with 21st Mortgage. All of the representatives we worked with were friendly, informative, and quick to respond to our questions. Even though our credit wasn't the best, we were never made to feel "less than" during the process, and knew right upfront what was required. We would definitely recommend 21st Mortgage!

When I purchased the home from a family member they were using 21st Mortgage. The guy I talked to was pretty cool and easy to work with but the process took a while because I'm going through a divorce. I delayed a bunch of paperwork. I haven't really heard anything back from them. I needed to check with them on when my payments are due because I don't wanna miss a payment.

I am a veteran that served more than 20 years and this company is the worst mortgage company I have ever had to work with. When I retired the government made an error and I had to wait for 8 months to start collecting my pension. 21 Mortgage did not care, they tacked on late fee after late fee. When I called to explain, they treated me like I was wasting their time. They didn't care. All they wanted was for me to pay them. To all my veteran brothers and sisters DO NOT use this company, they are not veteran friendly.

We were looking around for a mobile home then we saw that there was an open house, and we went. It was our first time buying a home and we found that a mortgage was a good way to get something and not to rent anymore. We found that it was easy as well. Since the first time we went to the open house, the process took two months then it was not that long. Overall, we got good service from 21st Mortgage.

My house is for sale and it's in probate, and we needed some help to buy the choice that we had here. It's a new mobile home. It's very nice and it's beautiful. 21st Mortgage is helping us out buying it then when my house sells, I will take care of it. I talked to the girl, but my son did most of the things online and everything went so well. It's just boom, boom, boom right through. Now, we're in our new place and we love it.

My grandfather told me about 21st Mortgage. I went with them and they stayed in communication with me via Gmail. The reps kept in touch with me and called to see I was dealing with the paperwork.

We looked at homes and my ex-husband did it in his name and he went through 21st Mortgage. When we got divorced, I took over since I had been making the payments all along anyways. I refinanced it through them to get his name off of it. I did the application online and I dealt with Ryan. He was really great about helping me out with everything.

We were looking for a mobile home, but we weren't planning on doing it so soon. I happened to see one that we were gonna buy outright and I loved it. But we didn't have the 25% down to go with a traditional lender. Then I decided to try 21st Mortgage. I love the loan officer, Nicki. She was really good. She got back to me usually within a day and was very informative. If I had any questions, she walked me through it. I had a horrible time with my real estate agent, but Nicki helped me more with who, what, when, and whys. If I had a question, I would call up Nicki and she'd tell me why we were doing this. She cared enough and I could get ahold of her. She's good at calling me back. If I sent her something, within a short period of time, she had posted it.

I was looking at buying a trailer and 21st Mortgage was the one that was looked at at the mobile homes community site. I was looking at other places. Most places didn’t offer mortgages for mobile homes and I was on a timeframe so I went with them. I applied. They got back to me quickly. It took, from beginning to end, about 30 days. They were responsive. There was a bit of back-and-forth being that I’m out of state. It was just difficult at points to try to fully communicate 'cause we couldn’t catch each other on our phone call. Email isn't always that good. But they got back to me with what I was approved for and then I submitted all my documentation. It flowed really nicely. The only thing that was interesting is what I was approved for was much lower than what a normal mortgage company, like ones in the area. It was a significant amount less for what they approved me for. But my agent was really helpful and overall, the experience was great.

Our loan officer was great. Everything we needed, she helped us out. She got back to us very quickly with whatever we needed, answered all of our questions. When we applied, we heard back a day or two late and then the rest was getting all the paperwork.

The officer from 21st Mortgage was really awesome. He was always was there to like answer the question. I called that poor man like 100 times because this is my first house, I never bought a house before. It was like going back and forth with like paperwork and everything else that we needed. The application was a little postponed due to my health issues and loan. I had to wait until I went back to work in order to have my income verification. The officer didn't hound me. He always kept up and told me where I am in the process and what we are going so it was a really good process. I absolutely love my house.

I just searched online and 21st Mortgage was the one that would finance a single-wide trailer so I went with them. All the other ones wouldn’t do it. The process was good but it took forever. There was a bunch of paperwork and a lot to do.

I was needing to buy a house and they were willing to give me a loan. The process was quick and very easy. I just had to provide them paperwork and that was pretty much it. Whenever I would email my loan officer, he would get right back to me right away. And if I called him, it was the same thing. He was kind and he always answered my questions. He was good to work with and I was very comfortable working with him. It was a smooth and effortless experience.

Everything went well when my mother and I went with 21st Mortgage. In the beginning, it was kinda stressful. It was a long process but my mother said their staff was good.

Everything went like it’s supposed to with 21st Mortgage. My rep was very informative and everything went very smoothly.

The most helpful thing to me was that 21st Mortgage would give me a home loan on a mobile home. That’s what I was having a hard time getting approved. A lot of companies don’t do mobile homes or manufactured homes. The application was pretty straightforward -- just fill out an application and get approval, just like I would for a normal home loan. The loan officer was also always available when I needed to contact him.

Buyer beware, this company is not one you can trust. Last summer we tried to buy a mobile home in partnership with Camelot Homes in NH. The whole process of gathering paperwork required calling and emailing everyone involved almost daily. 21st Mortgage has a habit of not communicating exactly what they need. They give vague bullet points, expect you to know exactly what they are talking about, and even when you've submitted paperwork they won't communicate if it is what they need or even if they got the paperwork. Timeliness is important for a company you're using to finance a place to live and 21st Mortgage exercised none of that.

I was trying to buy a manufactured home and I was referred to 21 Mortgage by TLC, the mortgage place that I was trying to buy the house from. The application and underwriting process took about a month and a half, and the rep was very informative. They were in touch with me all the time.

I found 21st Mortgage some years back on a different deal I was going to do. They were the only one that really wanted to do my deals. The process was straightforward. It took time, but it wasn't due to their fault. They were ready to go pretty quickly. It's just that the seller had to get some additional paperwork that we were waiting on. The rep, Adam, was very punctual, followed up, quick to respond, and clarified everything.

My Realtor gave to me 21st Mortgage to call. Application and underwriting didn't take long, about three weeks. Working with Kelly was great. The only mishap they had was they messed up the serial number, so I had to resend in the paperwork again. But it was one piece of paper and it wasn't too big of deal. Also, after the closing date or just before I signed my papers, there was a pipe that burst inside the house, and it's a mobile home. Needless to say, I'm not getting the house anymore. I'm already getting my money back from the sellers.

We have been with 21st Mortgage since 2015 and have received nothing but help and understanding. In every uncertain situation in the past and the present situation we are facing 21st mortgage has met us with compassion and has personally strived to give any and every bit of relief that they can offer. We greatly appreciate the way they have accommodated us and given relief in uncertain times, it has truly helped to know that helping customers and putting people and their situations first matters to them and it shows in the service they provide.

My ex and I had a mortgage together. When he left, 21st Mortgage had no problems getting him off and starting a new mortgage. I was very happy with them. But it took so long was because my ex was dragging his feet. 21st was right on top of everything. When I send them an email, I would get a reply back within an hour or two. It took a while to get my ex to sign off on the paperwork so it was a month later and every day I was like, “Should I send in my payment then for the old mortgage?” I would be told to go ahead and pay that. I accidentally signed some papers which were supposed to be notarized and their rep sent them right back to me. It was a great experience. I ended up with a lower rate and my payment would be $80 less a month. I was very happy with it. I still pay the amount that I was paying before because that was what I was expecting to pay. But it’s nice to know that if I can’t pay that extra money, it went down $80.

I was buying a house for the first time. I went through 21st Mortgage and they did a really good job. I was very pleased with it. I really didn’t know about 21st Mortgage until someone told me how easy it was to do it with them. And the process was pretty easy. My loan rep was Lindsay and she was awesome. Every time I would call her with a question or something, she was pretty responsive. 21st was really good but it was kind of a slow process with the seller. There were difficulties with the appraiser too. It took forever to get the appraiser when they had to go out and appraise the house. A lot of the problems were more on the outside people than 21st. Keep up the good work 21st.

Very nice and easy to talk to and answered all my questions. Thanks so much for living people who understand people needs at the critical time in life. She saw the need and met my expectation. So thankful and grateful.

We purchased a second home in Florida in a 55-and-up community. We needed to do a little bit of creative financing because of the fact that I didn’t realize we couldn’t go traditional. We went with 21st Mortgage and everything went fine. The process was nice and easy. And I can't say enough about the loan rep I got. He was really that good. I was in the mortgage business before the big bubble hit so I know how hard it is to do that job. He was very patient with the park that we purchased the home in because they were just very tough and they were trying to play games through the whole thing. He followed the rules, didn’t bend, and still closed. I was very happy.

My girlfriend had heard of 21st Mortgage and was very comfortable going with them. They were one of the few that were mortgaging mobile homes. I was ready to buy so we called 21st, talked to them, and worked everything out. We basically did it all over the phone. It was pretty good. It happened really fast and we were happy and thankful for that. It wasn't a long, drawn-out process. Once the process started, it was all pretty quick how everything got done. The rep over the phone was good too. The application process wasn't difficult but it was a process to do it. My girlfriend filled out the application while I was at work and that was done online. There was all the detailed information and remembering everything from the past.

We were buying and we had a mortgage person who was helping us but he couldn't get us anything for what we were looking for so he referred us to 21st Mortgage. I spoke with Chris a lot through email and I also called him like 100 times today. The only thing is our time difference but we figured that out after the first week. There is a time difference of about three hours but if he wasn't available, anyone else in the team was available. Our whole process took about six weeks but that was just because of financing on our end. We weren't expecting to buy a house so it took a little bit longer to scrape up pennies. But also, we haven't received our coupon book for our payment. However, overall, the experience has been good.

A friend told me about 21st Mortgage and told me to give them a try. The rep is straight to the point. She kept me informed. She was busy but every time I called, she would answer or return my call. Everything moved faster than I thought it would. It was great. The application and underwriting process took two months, which is pretty quick for buying a house. Everything is going all right.

We wanted to get out of renting so we wanted to buy. There was hardly any provider that will do a loan for manufactured homes and in the end, we went with 21st Mortgage. But we had a terrible experience. Every time we tried contacting the guy we went through, it took us forever just to hear from him again. Every time we tried calling him, he was never in his office. When he did answer, he was pretty decent. We told him we needed to get this taken care of but he got lippy and said he was busy and he had other people. We get that but we were on a time crunch and he knew that 'cause our lease was ending. Our process dragged out and took a good 45 days. Overall, it was decent but going through him, we almost tried looking for another mortgage company.

Everything was pretty smooth with 21st Mortgage. From beginning to end, the process took two months to be completed, which was reasonable. I'm 21 and given my age, I was satisfied with the rates and terms I got.

Everything went smooth. The process was really short because we had already, on the previous property, applied for the loan. Back in November, we first started hunting for property in Texas. So, as soon as I got the application, I filled it in, sent it back the very next day, but we were rejected. They said, “Nope. We’re not going to fund the loan for you.” And I said, “Why?” Because they didn’t give me an explanation. I was talking via email with Tyler who was the one that denied it. I emailed him back, and I said, “Why?” And he said, “Well, unless your husband’s business is also moving from Minnesota to Texas, we can’t fund the loan.” They didn’t say that in the first place and they didn’t call me to find out anything. There was no communication at all.

21st Mortgage was recommended to us, and their application process was stress-inducing. But, with them helping us, is was not as bad as I thought it would be. The loan officer helped explain things, and he was reliable. He made it seemed like that they were there so they could help in any way they could with questions. He was friendly, and, overall, it was good experience. Keep up the good work.

NO HELP W/ COVID 19. I called 21st Mortgage concerning the covid 19. I have been a customer for 5 years. Never made a late payment. Their websites says to call they options to help customers. So I called and asked about the options. They would not give me any options. Wanted to know how much I could pay, when I was going back to work, when would I get my stimulus check, and to call other lenders like car payments will defer for 120 days, electric and all would not disconnect so just get back with them closer to payment due date to give a update on info....

21st was one of the few that gave a firm manufactured home that are used. I went with them and they handled the account well. We had a little bit of a difference on the insurance but once they got it fixed, everything seemed to be fine. We finished the process in about a month and a half and a lot of that had to do with our tax. Our county tax place did not give the information very fast. But 21st was really good and professional. They handled anything and answered my questions and emails within a few hours.

We went with a conventional loan program, and the lending process has been doing well. The loan officer we dealt with was good. There was, however, a title problem and everything was on hold for a few months. But, that was not anything in the company's part.

21st Mortgage was good. It kind of sucked that it was across the state line, but it went by smoothly even considering that. The process started on February 11th and it ended around the middle of March. Teresa, the agent, was very quick at getting back to me. She also seemed like she was around a lot for me to call and answer the questions that I had about it. I was satisfied with the terms and rates because that was what I planned on refinancing, for a little bit lower of a rate.

21st was the only one available to do the type of loan that I needed and getting a loan with them was great. I started in December and ended in March, so all in all, it took about three months. I had a problem in the underwriting process and there was a lot of misunderstanding between the documents that I sent. It seemed that I'd be sending the same documents over and over and they kept asking for the same one that I had already sent. It's like they're not looking at what I sent and they didn't understand what I was sending. But besides that, it was fine. The loan officer was awesome and she was very attentive. She would answer my questions right away. She'd always answer the phone which was great. I really liked her.

21st Century was very accommodating when I explained that I am experiencing financial hardship due to the Coronavirus. They made arrangements to allow me to pay only the escrow portion of my mortgage for the next two months. The process was efficient and painless.

My real estate agent at the time I was looking at this one place told me to go through 21st Mortgage's agent, Adam. And unfortunately, I did not get to bid on that house and then six months later, the one that I did get was available. And so, I went back to Adam since he was so nice. Every time I asked some questions, he was right back to me. He emailed me the answer. It made me feel like he cared. It was him that made me come back to 21st.

Everything went great with 21st Mortgage. This was a new purchase for us, so we talked to some people and they got us these certain other people, and that was how it went. They were informative and helpful. Whenever we needed something and called, they had answers for us. It was a good process which started on January 6th and ended on March 5th. I was very satisfied with how the timeframe went.

21st Mortgage's process was great. I refinanced and it took about a month for everything to be done. My loan officer was great.

Everything with 21st Mortgage was very smooth. There was only one issue, and that was the down payment, and it was probably because we started two weeks prior to this pandemic. The rep, Tyler, kept up very well, but just the down payment was a little confusing. But that’s pretty much it and that was just probably numbers being transposed. He answered all of our questions. If he wasn’t sure, then he would get back with us and let us know. He was on point as far as estimated time frame and documentation needed.

My experience with 21st went good and they got our stuff all done quickly. The rep was great and she knew what we were looking for. We had a couple of snags in our loan and she was already in the process of handling them before I even called. My husband had a low credit score but mine was good and they worked with us in order for us to be able to get a loan. Even though I made a little bit less than my husband, they used me as the primary and him as a secondary.

I was trying to buy my trailer as soon as possible and 21st Mortgage was one of the people that offered loans on the mobile homes. It took a lengthy three weeks to finally start moving in. I hope I would have got a lower rate for the interest but other than that, the process was good.

21st Mortgage rep was pretty thorough, explained everything that needed to be completed, and respectful. However, you get a better interest rate if you’re able to go through your own bank. My case took a little bit longer. It wasn’t just a new loan, it was a loan takeover and my ex-husband was the only holdup. But they very understanding in trying to communicate and get the paperwork signed.

I was looking to refinance my house and everything went great with 21st Mortgage. The loan officer was good from start to finish, and he kept me up on what was going on. They closed the deal quickly, and the terms and rates were good too.

We looked at a manufactured house and not too many places will loan money for those. We used 21st Mortgage and the lady that worked with us was great. She communicated with us and did everything she was supposed to do. She also had all the answers so anything we needed, we just checked with her. The process was slow with getting everything together and fax or email but overall, it was okay.

I was buying a mobile home. I applied for a 10-year loan from 21st Mortgage in February. I talked with my loan officer, Justin, and he told me the information that I need to give him, sent me an email, and then I'd call him if I have any questions. He was easy to get in touch with. I probably had 12 different emails. So, I was blasting him with different questions and he got back to me really quickly. He was easy to work with, and I didn't have to wait several hours for him to reply. 21st's application process was pretty straightforward. It was step-by-step. I needed the loan relatively quickly, and they were able to get it within my deadline. Overall. 21st gave us the opportunity to purchase this mobile home investment property. So, from a financial standpoint, it's definitely helped.

I was really worried about my monthly payment due to layoff and closing of where we worked. I felt uncertain how my funds could have been put to use for surviving. I have never been behind on payments or anything so the worried had me in tears. I have 5 people in the house including myself. I right now am the only one who can provide out my last check. Mackenzie ** and Alex her supervisor understood what all I was going through and help me get approved for help within the company helping me to breath a little. Great customer services from them two. I highly appreciate it.

I spoke with Marissa today and she was extremely helpful, professional and sweet. This was a total shock because every time my husband and I call we end up speaking with someone who is extremely rude!! BUT today Marissa really showed the upmost respect and handled everything in a professional manner. Thank you for making my day Marissa!!!

At first, I tried to get a mortgage through someone else, but their website was hard to navigate. Then 21st was the second one on the list and their website was a little bit easier to navigate. However, I wasn’t happy with the process of obtaining my mortgage, but that’s because I work in a mortgage company, and I kinda know how things run on my end. It didn’t quite go that way on 21st Mortgage.

Teresa ** was an amazing help throughout this process of refinancing my mobile home. At one point I wanted to throw in the towel on this process. Teresa kept it simple and easy for me to keep going and to get this refi finalized. I couldn’t do it without her. Thanks so much to everyone at 21st. Appreciate all of you.

21st Mortgage Corporation was the best for me because of my credit situation. It was a new home purchase. The guy that I had was professional and was always in contact with me anytime I had questions. They were really good at the whole process. They said the timeframe would take four to six weeks and it took six. Ken was really good the whole way through and he’s probably one of the best mortgage guys I’ve ever had.

I purchased a mobile home and the park that the mobile home was in chose 21st Mortgage to provide the mortgage. The process was really great and Kelly was so helpful and informative. She was on the money and I knew every step of the way what was going on. For any questions I had, she called me right back and she was very pleasant to work with. The application and underwriting took about 45 days as there were some other things involved prior to them getting involved. Still, the time frame was great.

I purchased a home for my sister and brother-in-law, and they were financed through 21st. So, I figured it would be the easier route to go, just doing it straight back through them. It was a struggling process, and it wound up going to my brother-in-law’s credit, and it was late because it took so long. I paid $280 more for an appraisal than I should have.

Several times I had to remind mtg. co. that I wanted to pay all closing cost upfront. My final numbers right before closing showed me paying closing costs. The next morning at closing all costs were rolled into the loan. This process had already taken over two months and I could not hold up the closing by disputing this AGAIN. I will not do business with 21st Mtg. again.

When searching for mobile loan, what a joke, we are treated as second class citizens, as a prior homeowner and not able to secure a small loan local, only because mobile home. But happy to find 21st Mortgage, but again not local, and no eye contact. I'm old School, like to look the person in the eye... But all went well so yes I'm happy, but sorry nothing local. Judy **

Adam was quick to reply to my questions and made me feel comfortable during the entire process. Buying a home and downsizing is not something that a person does every day so during the process it was comforting to feel that the loan rep was on my side.

Thank you Chris **! Kept us informed. Very professional. Super fast closing! Best company ever dealing with when getting mortgage! All staff was there when needed! Response time was awesome for any questions and concerns we had. Thank you 21st!!

I highly recommend 21st Mortgage because of your neat and fast service. My mortgage generator Ryan ** was so amazing! Starting from the date he gave me quotes till I close it, his follow up and his patience in answering my questions was incredible!! The best customer service ever!!

2020 taxes paid by 21st & seller. County would not stop payment on either, but keep until October. Seller went back after closing & got reimbursed. Deficit caused me to write a check to 21st for the difference after closing was completed. Now 21st sent me a letter that I overpaid. All of this happening after documents were signed. Terrible closing experience.

I didn't think I would ever get my own home. Thanks to 21st I'm now in it. I'm very happy with them and would most definitely recommend to anyone who is searching for a mortgage. Very friendly people work here. They did help me greatly with my needs.

Ken ** made this normally stressful process painless. Very much on the ball returning emails and phone calls in a very timely manner. Would recommend 21st Century very highly. The process was extremely efficient and well organized. Thank you for your attention to detail.

It took less than a month to be qualified and get all paperwork handed in. Jonathan was a big help and was very nice to deal with. He was helpful in letting us know what was needed and from whom it was needed by.

Very happy working with Adam **. He was very helpful. Any questions I needed answered adam answered right away. 21st Mortgage were always there when I needed them. Adam walked me through the whole process.

Drew ** was my loan officer and he was so helpful and very quick to respond to all my questions. Since I was a first time home buyer I had a lot of questions. He was wonderful to work with and if anyone asks me for a recommendation I will definitely recommend 21st Mortgage.

My whole first mortgage process was so easy. Everything was laid out in email of what I needed and the checklist updated as I provided information. I asked many, many questions and my loan officer was excellent in answering all of them..

Great, easy, experience. Very informative and understanding. They will work with you to the very end and they answer every phone call when you have a question even if you call 5 times a day. Thank you so much.

I found 21st online and applied for a loan to buy a mobile home. They got right back with me and they were very well working with me. It was a fairly easy process to go through. The rep was very helpful and she would get right back with me quickly. Everything was great. Also, we had been through bankruptcy and they worked with us on that. If someone asked, I would give them all the information. In fact, someone called me wanting information.

We bought a mobile home and there are limited people that will actually finance a mobile home. 21st Mortgage was recommended by a realtor and the process was long, but that happens and it went fine. I’m here in California and they're somewhere 3 hours ahead of us. That is difficult for people on the West Coast because I would send them stuff and I wouldn’t get a answer until the next morning. They tried to be on top of it, but they don’t match our hours. I do accounts at work and I have a vendor that’s actually in India who works my hours. He comes in in the middle of the night to match my hours. In the same way, it would be nice if 21st had a couple of people that were able to do that, from underwriting to customer service. Adam, who helped us, was really nice and he stayed a little bit later, but still, it’s the time difference thing.

In the beginning of 2019, we tried to get a home through 21st Mortgage and we stopped that process because we weren't happy with their rep. Whomever I was dealing with was sending over check stubs. When we went back, to Palm Harbor Homes, they told me that I was already approved with 21st Mortgage and that we should go with them. At Palm Harbor Homes, my title company, I was dealing with Kevin and the people there were really nice. They helped me get my application for a mortgage taken care of.

I lost my job unexpectedly, so we thought we would refinance for a while. We went with 21st Mortgage because the process seemed a little bit easier. We had done everything electronic, so it was very convenient. I worked with Kellie and she was great. She gave me updates very frequently, and when I was working with a title company, she stepped in and helped me with that, as far as what was supposed to be happening and what I should be doing. I appreciate that. The application and underwriting process did not take more than a month. Everything went pretty smoothly. Working with them has helped a lot because we were needing to cut back on some bills, and so it was very convenient. We were very happy that we were able to refinance and lower the payment.

I’ve got a certain type of home and they were hard to finance. 21st Mortgage was the only place I could find then that would give mortgage loan. Their mortgage process was very good. We had a lady that was helpful to us. She was very prompt and whenever I send her an email, she’d get right back to me. She was all-around good lady. However, the application process was a little more difficult than it could have been. What we bought was a manufactured home, which doesn’t have a real estate. We’re sitting on a leased lot. They did a full appraisal and they did some stuff that I wouldn’t have thought they would have done based on it being a leased lot, which was okay. I was just surprised it wasn’t more like a car loan. Because that’s what this home is. This home has a title that’s filed with the Department of Motor Vehicles right now. The whole process took no more than two weeks, which is very good.

When I bought a house, 21st Mortgage was the only one that would loan money on a foundation home. They were really amazing people there. Every department that I had any connection with was very helpful, polite, and professional. Joe takes it personally and it shows. He was an amazing loan officer and went beyond everything. Moreover, the whole process with them was also amazing and very easy.

I was looking at a manufactured home and the Realtor told me that 21st Mortgage did financing for manufactured homes. Everything went pretty smoothly in obtaining the mortgage. They sent the application to me and I completed it. Then I had it turned in within a day. About two days later, they approved it. It was kind of hard to get ahold of the rep and talk to him on the phone. We had to work through email, but he was nice enough and we made it work.

21st Mortgage Corporation was one of the few that handled manufactured homes so I selected them when I was buying a house for my daughter. However, the loan officer I was dealing with wasn’t on top of the game. I had to constantly get a hold of her, “What do I need to do next?” Either she was new or she was terrible at her job. I also own a home in the same community that I bought three years ago and I didn’t have half the problem I did this time. The whole process took about a month to get it all done. I wish they'd be little bit more upfront on what was the next step. I understand she was new but we were under a time crunch because I bought the house off a friend of mine. He was moving and he had to get closed, and I had to get my closing done. But we got through it. It was an agonizing experience but I’m glad it’s over.

Working with 21st was a lot longer than I thought. There were issues with papers getting lost in the transit, as far as the facts, we had to redo some of them several times. Also, we did everything online and there were things that we had called on to check. They said they needed some other piece of information and it was days. They could have better communication. Other than that, the application process itself was pretty easy and the rep was very knowledgeable. The follow up was good. If we asked a question or something, we got a good response. So, I was happy about that. We started in August and closed in December and overall, we're glad that we got the house.

We had an opportunity to buy another piece of property that we were going to one day either redo it and turn it over to investment or turn it over and sell it to one of the kids. I applied for a mortgage from 21st Mortgage but their process was difficult. Most of it was I would sit around, waiting for information on what they need or what I need to do on my side. I would finally send a text out to the agent. And then at that time, they would reach out to the underwriter and send them the same email. We had a couple of struggles we had to jump through when we bought the property with the previous owner.

I been with 21st Mortgage the entire time with my loan. I’m at the point of paying off my loan. Lately been increasing my payments but all of a sudden it takes the mail a month to make it there. I contacted the company questioning my payment oh it’s not here. For real! All of a sudden their service is sketchy, I’m thinking they are trying to get me with fees at this stage or what but it doesn’t add up!

I financed my manufactured house in 2017. They charge me an interest of 9.8 %. This is the way too high. Three ways down the lane my principal remains almost the same. At this moment I am very disappointed for My house is in a rented park and the mobile park keeps raising their rate. I wish I knew I read the negatives reviews before I took the mortgage. I have been trying to sell my house for the last year and no one is willing to buy because the value of the high is less than what I owe. My principal is around 61000 but the value per now is around 50000. It’s better to save money and buy a real house.

With my credit score being like it was, which wasn't bad, I liked how 21st Mortgage had the lowest interest rate. I went with them and Ryan, my loan officer was excellent. Every time I called, he was there to answer any questions and anything else I had that I was concerned about. While I could have closed sooner, I applied during the holiday so it was a little longer than I expected.

We wanted to do some repairs around the house, and we went with 21st Mortgage because nobody else does mobile homes. The application process was okay, but obtaining the mortgage was a little bit difficult. Joy, the loan officer, was awesome. She was sweet as hell.

My wife is a Realtor and specializes in manufactured homes. She deals with 21st and other companies. She likes 21st Mortgage, which is why we went with them. They were quick on getting everything taken care of for us and got us going. Although the community held things up, the process took less than 30 days. It flowed really well and quickly. The things I had to deal with all went smoothly.

21st Mortgage was easy to deal with and very professional. They took care of everything needed for my new mortgage and was able to close ahead of projected timeline. Great experience from start to finish.

My bank, Bank of America, gave me a few names for companies that do mobile home loans. I went with 21st and the application process was easy. They were very easy to work with, and they also went out of their way to help with the process of it. We wanted to get the closing before the year's end and they went all out to make that possible. It could have been dragged on, but they went out of their way to speed the process, so I was very happy. My loan officer is Ryan and he answered all my questions. He went above and beyond his job description and I was very pleased with the help.

It is my first experience on buying a home and 21st was the only one that would loan me the money. I worked with Teresa and the process took one month or less. Everything got completed in a timely manner, and I didn’t have any complaints.

I was trying to get the place remortgaged and didn't have a lot of time on my hands. And 21st Mortgage moved a little faster than other companies. I let two other companies check my credit and do a hard inquiry, but they weren’t following through and getting back. I had to call them, but I shouldn’t have to chase them. They should be chasing me. And in the end, 21st Mortgage did the job.

I'm tired of paying rent. I applied online with 21st Mortgage and ended up going with a trailer loan. The process, which took three months, was good and easy. It was only difficult when I forgot to put my code on it. The representative was helpful a lot. Working with 21st was excellent. It got me a house. When I applied from my bank, I had to own the land. I couldn’t rent the land. But with 21st, you don’t have to own the land. They can improve though by having a lower interest rate.

Have not received my payment book i have called 3 times. I was told that it was ready to be sent on December 7 it would be here a about two weeks. I called again and told it would be here soon if not call again! I am still waiting!! Please sent to **.

We had a private contract and we wanted to go commercial. We built a couple of houses over the years and refinanced before, and the application process of 21st Mortgage took a little longer than most, but I understand. With what we had to go through to get what we wanted, it was worth it. The process went fine. Kayla, the loan officer, was good and she did her job. There were times when she called us that she did not have to. When we got an email, she checked it up. She kept us informed.

The community that I was purchasing to live at is with Triad and because it was for sale by owners, they have their strict stipulations. I just recently got divorced, so my credit is not the greatest, so I was denied for a loan through them. I reached out to 21st Mortgage and they approved me right then on the spot. And Joy was fantastic to work with. She made the process super easy.

I have been dealing with 21st Mortgage Corporation since we purchased this home originally. I was getting the title switched over to my name. The switch took about a month and a half. It probably would’ve been sooner, but our package got lost in the mail with all our finalized paperwork. But I wish there was a quicker process as far as just transferring it from my mother’s name to mine without having to go through the whole loan process. But other than that, all in all, it was convenient. They cooperated with me. I probably drove them a little crazy, but all went well.

I had my other mobile home mortgage with Vanderbilt and I just wanted to try out 21st Mortgage. They were a bit better with working with the older homes. However, I was very unsatisfied with the closing. I worked it with American Financing doing closings, and we didn’t have any kind of problems like we had. There should have been a conference call while I was going through the paperwork, because I made mistakes and it delayed everything. So, the closing didn’t spun for at least another three or four days because of stuff on the paperwork. If the paper was wrong, there was no way to just fax it. It had to be FedExed overnight. So, I’m not happy with how that was done.

21st Mortgage Corporation didn't require as much down payment so I applied for a 23-year loan program from them. Their application process was very slow. The whole process took a good three months. I sent everything in the first time including the appraisal because I just had it appraised. They had everything they wanted. And then, they finally had to get another appraisal. I sent the insurance in right away, then they didn't have a copy of it, which they did. It went on and on and on, but it was good at the end. The underwriters was the ones that handled everything. But Adam, our loan officer, was good. Everybody that I talked to was nice. Working with 21st Mortgage has been good. They could be a little bit faster, but it's okay. I would go with them again.

21st Mortgage was the company that my broker could get that was attached to most of the trailer homes in this area, and I went with what he said. During the application and underwriting process, it seemed like things were a little more restricted and standard. I had several issues that needed more paperwork, so it made things dragged out. Overall, it took a little over a month. But it wasn’t unnaturally long, it was just that we had a restricted timeline. So, we would be told that we were good, then we were told that we needed to get this and that. And there were a couple of issues on my broker’s end that made it to where there was a problem there as well. But it wasn’t like the underwriters themselves were making it more difficult.

The whole process of obtaining the mortgage with 21st Mortgagre was a huge pain in the **. It was just a tremendous process I had to go through. It should have taken like a week, but it took six because they were so picky and ridiculously, the stuff they needed. They kept saying there were some that they didn’t get. But I said I sent them two times. Also, I had to refinance because I had to finance in my own name, and the terms that they gave me was twice as long as what I had before. There should have been a little more leeway, especially my credit score is 805. I should have gotten better terms than what I got. I’ve had easier time refinancing houses than I did with this thing. It was really annoying and I’m just glad it’s over. But they were very good in staying in contact with me the whole process.

I was in a position with work where I needed to do something different to get my finances in a better situation. I was financing this home, paying $2,000 a month on it, and I needed to get that into a more manageable number. So, I refinanced with 21st Mortgage. When it comes to Ryan, the guy I dealt with, it couldn’t have been better. He always answered his phone, called me back, and walked me through the process step-by-step. There were no glitches and no issues at all.

I got an 18-year mortgage and everything was fine. They were pretty professional, keeping me in the loop on things. The process was quick. The rep Adam was fine as well.

We were browsing and came across 21st. One of my husband’s friends referred us too. We got a conventional loan and the process of financing was very long. We started in July of last year and we closed in December. We had a bunch of hang-ups and that was frustrating. From the beginning to the end, there were a lot of issues. Nikki, the lady who was doing it was very good. She was perfect, very sweet and she helped us out. She did what she could. We wanted to get this done and we were bugging her and driving her crazy. We were asking the underwriter questions directly too and he would say okay. We were asking what we needed and it got down to inspection and he said we needed an inspection to make sure the mobile home was fine. So, then, we asked what kind of inspection he wanted and if a four-point inspection would work. He said yes, so we got it. We had to pay for that and then, he hemmed and hawed around.

Both Nicki and Sarah did an outstanding job of getting my loan taken care of. Even though it was during the Christmas and New Year time period, they helped each other (Great Teamwork) and assisted me with all my questions and paperwork. Well Done!!!!

When I was purchasing a single wide, I went through a handful of different places and 21st Mortgage was the only place that would even consider financing it. The application and underwriting process took some time. I put in the application right at the end of August, but I didn’t close until Black Friday. There was an issue with the title of the mobile home. It was still showing a lien on it even though there wasn’t a lien against the house. It was the State of North Carolina's fault and getting a new title on the house that took so long.

Had a good experience with Nicki and 21st Mortgage. Done in a good time frame. We were very pleased. Everyone did their job to the upmost level of expertise. We would recommend your company to a friend. Thank you, Wayne and Mary **

21st Mortgage's application process took a total of three months. It was somewhat sporadic and at times, confusing. Instead of emailing back and forth trying to get things right, it would've been nice if the document gathering was available online. Then the documents could've been uploaded on the website and reviewed without having it pass through somebody else. My lending officer would tell me what they needed, but suddenly, they didn't need it anymore. And some of the things that they said they needed didn't make sense at all, to begin with, which was where the confusion came in. But I don't know that it was him so much as it was underwriting. He was always trying to be very informative and keep on top of things and I always appreciated that. And he did help me out quite a bit with understanding the process in general.

This was my first mortgage and I was nervous going into the process but Drew ** was excellent. Took time to explain every step and help any way he could. He was very patient and if anyone I know needs to go through this process I am going to recommend 21st and especially Drew.

I mailed my loan payment on the 21st of December to cover my loan which was due on the 1st of January. By the third of January the payment had not been received by 21st who then contacted me to resolve the issue. So I completed a payment online to resolve the issue. And then my check arrives and is processed. I now have made two payments in one month. 21st Century worked the issue and my extra payment was credited to next months payment. Many thanks to Dalton ** for resolving this mess.

My wife had a loan through 21st Mortgage for our home. I own the property and she owned the house. So we figured to just combine it all into one. Overall, the experience with 21st Mortgage was very good. Ryan, the one whom we dealt with, was very quick to reply to an email and was very professional. He was a pleasure to do business with. The only thing, I felt we were out of the loop on was that we had an appraiser that we paid to come out and do an appraisal on the property. But we didn't get any information on that.

21st Mortgage is my mortgage company on the house and I have it on the land that I wanted to refi it into VA. I had to refi the land and the house into one loan so I could refi it again into VA loan. The process of obtaining the mortgage was fine. I didn't have any issues. It took a long time though. Their interest rates are too high as well. But their rep was good. He answered questions and he got the job done. He was easy to work with, answered my emails and kept me informed.

21st Mortgage was who the realtor were running through. Obtaining the mortgage was fairly easy to do and it didn’t take very long to get the approval -- it only took three days to show how much I qualified for. The realtor people took care of all, they talked to the loan officer, and they worked it out with him.

I wanted a mobile and I couldn't find anybody to finance it for me. I had to wait until I was 55 'cause I wanted to go into a park, but the girl that did it for me got me approved in less than two weeks. I wasn't able to find anything during that time and then I got reapproved, and everything went pretty smoothly so I was happy. Kayla was very knowledgeable and she took care of me. There were some things going on in my personal life that I was thinking about not even doing it 'cause I lost out on a couple of homes. She followed up and wrote me a little note. It was nice that she took a little extra time to do that. Every time I needed something, it happened. It might not have happened right off the bat but we got it to happen and I got what I wanted.

21st Mortgage Corporation was the company that would do financing for a manufactured home. So we decided to go with them and it was not as smooth as I would've hoped. We had problems getting ahold of the person that was in charge of our mortgage. We would send papers and then he'd say, "Okay, this good, but this isn't what we were looking for." And it was not made clear. We ended up finally being able to get everything in that needed to be in, but it was a bit of a rush and our Realtor was kinda frustrated, and so was the seller's Realtor.

I found 21st Mortgage first online and they allowed me to do basically everything online, which is great ‘cause it made it easy to work with. I got a loan in first time buying a house and the application process was fairly painless. There was a little bit of confusion with the paperwork I needed to submit when I got the paperwork after I got approved, but other than that, it was great. And because I applied for a few different houses, the process took about 3 months from the time I submitted the application to the time it was funded.

We were led on a wild goose chase after approval then this company worked so hard to find a reason for denial what a joke and rude as can be. They claimed I didn't have all documentation on time which I did then they gave me two different credit scores that did not make sense. To me I feel like they did not want to help us out in the first place and every effort was made to deny loan. I have no choice but to report this matter to the Better Business Bureau and see if I can't get some honest answers. Thank for ruining my kids' holidays and New Year. What a COMPANY.

The whole process at 21st Mortgage Corporation was pretty simple, and I love my loan officer. Joy is amazing. She is very helpful, always real patient with me and always answered me directly when I needed something.

The experience with the loan officer was terrible. He would not call the relator or I back to get questions answered in a timely manner. It was very frustrating because it left a lot of steps of the loan process to be completed at the last minute. At one point I called to another area in the company to complain and finally got to him and he didn't even apologize for not following up with needed information. I really appreciate that this company accepted me and is willing to finance me as I am working on my credit but the loan officer was really unprofessional and frustrating.

21st Mortgage's application was excellent. The entire process took about four to five weeks and there was excellent communication. Any question we had, everything was answered as I went. Kayla was great. I liked her communication skills in terms of emails and even phone calls. I was completely satisfied with the process of buying a home, and I would definitely recommend 21st Mortgage to family and friends.

My husband had been out of work for a few months. We were barely keeping up with everything. I contacted 21st Mortgage to figure out what our options were. Michael and Dustin helped us so much. An amazing program that allowed us to stay current on our mortgage and only pay our escrow. This was not what I expected, but was such a relief to us and our 3 children. That we would be able to keep our home and not tack on the payments to the end. They were a lifesaver and so grateful to them.

When we were looking at the home to buy, the seller gave us a list of people that would finance mobile homes. 21st Mortgage was the first one on the list, and we contacted them. We bought a used home, and we went with a first time homebuyers program. The application process was very slow, and it took a month and a half to be completed. There was not much communication between us and the bank. They sent us a form, and whenever we sent in all our paperwork they would shoot a quick email saying, “Hey, this form is not right.” But, they did not tell you what was wrong on it. The only time we ever talked to somebody from the bank was when we closed. Once all the paperwork was in and finalized, it went smoothly as silk. The rates and terms were not bad, too.

Where we bought the mobile home, they gave us a list of providers and 21st Mortgage was one of them. We called them and the lady told us they had a quick turnaround and they are good to work with, so we went with them for a mortgage on a mobile home. Their process was good, and they seemed to be knowledgeable, courteous and professional. The guy kept us in the loop really good and he communicated well on email. The application process was a little tedious, however. I had to get a lot of information that I had to search for, but, other than that, it was not bad. It took about three weeks. The terms and rates were competitive, too. I wished I could have got a little better, but it was good.

I wanted to buy a home and my real estate broker told me about 21st Mortgage from whom I got a home loan. Their application process was very simple, and the application and underwriting took less than a week. I was very comfortable working with them through the process, which was smooth. They were very professional and competent. My loan officer was Jonathan and he was very helpful. So, I own a home now.

21st Mortgage was on a list of possible lenders that was given to us by a manufactured home dealer, and we went with a mortgage for a mobile home with them. It was the first time we ever tried to do that. The application process was fine. It seemed like the sellers, however, had to prove a lot of stuff when all they were doing was selling their place. Whereas I've sold brick-and-mortar homes and you don’t do much more than show up for closing. It seemed this took longer than a brick-and-mortar home to work through all the processes.

After 20 years of paying ON TIME- I hit a financial glitch in Oct/Nov 2019 and TOM ** customer service ext ** NOT ONLY Calmed and Comforted- ME, but he graciously, respectfully and professionally gave me the time and patience that I needed to work things out. He never made me feel like a loser or a pain in his side- tho I'm sure I was! I hope this message reaches you, Tom as I not only want to say a sincere-Thank you, but to also wish you & yours a very safe and healthy, happy, peaceful Holiday and good things only. Sincerely, Julie ** Dec 3 2019

I got a conventional loan from 21st Mortgage and worked with Justin. He has done a really good job on his side. He was always calling me back. If I needed something, he'd call me and give me information when I needed it. The process took us a month which was pretty good. Everything was done by phone or by email. Justin was always telling us the next step. I was comfortable working with 21st Mortgage.

I had called Credit Human who I've had my loan with for 11 years. But they don't refinance on a manufactured home--mine's a 1990 and they only go, I think, '99 and up. I then went with 21st mortgage and we got the application process pretty fast. I love my loan agent. We had a few problems with other people getting their paperwork in and he did more than he had to.

I was aware of a mortgaged mobile home. My cousin was selling a home and 21st Mortgage was the mortgage lender she was aware of. The application process was pretty straightforward. There was direct contact but the majority of contact was through emails. Everything was done electronically pretty much. The application and underwriting took about a month. I took a pause.