21st Mortgage Corporation Reviews

I was buying a mobile in a park and 21st Mortgage was the only one that offered financing on mobiles that was reasonable. The application took four months. They were a little slow on helping close the loan and they could speed up the application process. But Curtis, the rep we worked with, did as good as he could do.

The application process was a lot of paperwork, but that’s just part of it. It took about a month, getting everything together and all of that. The guy that we dealt with was very informative and kept us up-to-date on everything. He let us know what the process was looking like and he did a good job. I felt very comfortable with 21st Mortgage. They were good and easy to work with and we get a lower interest rate, which I liked.

21st Mortgage has been very helpful & understanding. After the death of my husband they have been very kind & patient with me. They have worked with me allowing me to continue living in my home. Thank you Branda for always being cheerful & helpful. Becky

For the most part, everything was smooth. The rep was great. We thought it was going to be taken care of in a matter of a month or two but it wound up being stretched out for about six months or so. But she was so patient and very personable. I was also very satisfied with the rate.

Best mortgage company and people all the way around. Never had an issue one. Love their personality and politeness. Very professional people who does care. My home is almost paid off and there's not one negative thing I could say. Want to say I would use again if needed and a big thank you to 21st Mortgage.

I have always had good Personnel helping out on different situations. They are always helpful and considerate of my situation. It has been a different and difficult year. I am always glad when they try to work with me.

I want to say thank you very much for all the time spent on our account, you will never know how much we appreciate this. You have done a very good deed, thank you again. Our short time with 21st century has been very rewarding. In our experience as home owners this has been a very rewarding experience.

21st is a great mortgage lender! They are always on top giving you loan status updates, and they have a great online service. If you have any questions they give you a fast response. They are excellent mortgage market experts. Their process is simplified and they have a nice, helpful professional staff members ready to accommodate when needed.

I cant say enough good things about 21st Mortgage. No matter who I spoke with they all treated me with respect and with a great attitude. When needed they found ways to help me no matter the situation. Everyone I spoke with was professional. I have never worked with a company that the people were so well trained that they could respond the same way. I would recommend this company to anyone. They are special.

Marissa at 21st Mortgage has been Awesome with helping us through a very difficult time. She goes above and beyond to help. We would not have been able to get through these last several months between illness and COVID.

I have had great customer service. Easy to contact very informative. Always there to help. No harassment if behind and always able to answer my questions. They always offer more help if needed and would highly recommend.

Received a call from 21st Mortgage regarding our payments. Spoke to Robbie, who was kind and considerate. We are working on a plan in order to get caught up on our monthly mortgage payment. Hopefully they will be the ones that will finally work with us as we have personally been effected by COVID-19.

The representative that Help me was very knowledgeable. She answered all the questions I had. She was extremely nice. I was call regarding my annual taxes and I needed information regarding the breakdown of my payments.

21st Mortgage Advisor Eric ** is the best-helpful, understanding and all about clients! He is extremely knowledgeable and concerned about client issues. Excellent problem solver and a excellent representative of 21st Mortgage! I trust him and know he is about my family and our home! Lastly, he answers the phone and is attentive throughout the conversation!

Great worker! She is very understanding and great customer service skills! Always remained professional Even in these hard times. Very impressive on her commitment and dedication to her company. I was very impressed each month on her consistency.

Best customer service and communication!!! Mack ** is always super helpful!!! The entire group at 21st Mortgage is great. I would highly recommend them for your mortgage needs. From communication to payment help, they are always there.

I lost my job due to Covid. Hospital shut down. My husband is disabled and draws disability. I draw S.S. We are struggling. I still make sure I pay the mortgage within the month. Yes it's late, but I always pay the late fee also. I was treated horribly rude by Adam. I was trying to pay over half on the 19 of Nov. The other half on the 28th. He said he would not accept that. I said then I will pay all of it on the 28th. He said he will not take it!!! Tyler ** stepped in and was calm and professional and payment was set up. No problems, no harassment. I will always be thankful to him for not demeaning me. Thank you.

Bailey who is my account manager, she has been a great manager to my account and has helped me out with so much of my account. She is awesome! She is a great person, she listens to concerns and helps when needed the most.

Started making bi-weekly payments and had issue with online payment center not excepting another payment. The rep explained how the system was thinking I already made a payment for the month even if it was a partial. She said I can make a phone payment instead. She very friendly and explained everything clearly. She was very friendly.

Not quick or responsive and misleading is my only complaint. Had questions that weren't clear and would have a little bit of a hard time. Other than that banking was easy thanks to 0 down availability.

In these Troublesome times, it is great comfort to know that 21st Mortgage Company is willing to work with me in getting my mortgage responsibilities met with the least stress as possible. The whole team is very understanding, but I would like to take note specially on my agent Andy. He is always a pleasure to talk to; he is kind, understanding and professional, It's very easy working with him and you can feel his kindness and willingness to work with you. His tone of voice brings a bit of relief and Comfort when dealing with financial responsibilities on these hard times. I highly recommend this company and their caring professional team.

Syndey really helped me. She was very polite and professional. I was trying to make a payment on a Moneygram app and she walked me through it, it was very fast way to pay. Thanks again, 21st Mortgage.

Eric and the team at 21st Mortgage have been great to work with!! AAA+++ service! 21st Mortgage has made a difficult time less difficult. Thank you so much for all your help and hard work. I appreciate all your help.

I just call to pay my mortgage and the lady was so nice, she didn’t talk to me like they have in the past. She was very nice. I forgot her name but y’all need to find out who she is cause she is a keeper!!!

Joe ** is an awesome rep. He always does everything he can to help any time I call even if it’s not his department. He will transfer you to the correct area to get the help you need. I purchased my house about 5 years again and since the pandemic, they have helped in every way possible.

I love 21st!! The best company and people I’ve ever had to deal with. They literally make owning your home easy. They help any way that they can. And the friendliness makes you feel comfortable enough to discuss and fix any issues.

The payment process was extremely fast and easy. The accountants have information on accounts instantly and are patient and willing to help! If you accidentally call the wrong department the employee is courteous and quick to help get you to the right place.

I’m unsure on the order number but Kristen always gives awesome service 5 stars and is always willing to work with accounts and help in doing everything she can. I hope everyone at 21st has a nice thanksgiving holiday.

I spoke with Morgan yesterday and she was the most polite, caring, understanding person I've ever spoke with. I normally deal directly with Ethan who is also understanding, helpful, and respectful. For the last 2 years I have had nothing but a great experience speaking with everyone.

Pleasant, quick to serve and clear clean English. Payment made and verification was confidently confirmed. Brevity was great. Quick to get down to business. No lollygagging of how are your questions. Very much appreciated. Not calling to be social.

Bailey is wonderful to work with. He is always cheerful, very helpful, and eager to assist me. I appreciate the friendly reminder that my payment was due. I had forgotten about it and you saved me a late fee. Thank you for your help!

My husband died and the bill is now address as: To The Estate of James **. My husband has no estate. My name is on the loan. I am asking customer service why the bill is being addressed referring to the Estate of James **, instead of changing the bill address to my name Eliza **. The Customer Service said because of the way it is coded. It is a misrepresentation and unfair to me who has been paying the mortgage since day!. I am advised to refinance to make the change of name in the billing statement.

During COVID things have not been great for my family, we were so excited that we purchased our first home in February 2020, but then COVID happened and I lost my job in April. We’ve been making our mortgage payment sometimes late, then my unemployment got cut basically in half. Today I spoke with Josh, who walked me through a few options they’re offering for those struggling to make payment right now and gave us some peace of mind that we can make it work.

Valerie was very helpful, courteous, and gave quick and accurate information on my request. She understood what I was asking, went to research and got back to me in a timely manner. The information she gave, made me confident she knew what she was talking about as they matched my records also.

While dealing with a very stressful situation, their Customer Service department went above and beyond trying to help, in a situation that was not their fault, trying to ensure that we were taking care of. I am blessed to have had such a great experience.

Have always been helpful. Thank you 21st... I think I said enough in the first statement I've made. No need to run on about good service. However if there was a complaint, then I give you the same honest remarks... Thank you!

Hailey was very professional and polite. She was pleasant to speak with. 21st employees have always been very helpful and caring. We have been very happy with their customer service and their helpfulness through these difficult times.

Morgan has always been helpful and understanding. And always helps us answer any questions or she looks for answers to our questions. She is very understanding in all our situations that have come up in the past to help us out. Thank you.

11/16/20 Sent e--payment. On 17th Requested $2,500 extra payment be applied to principal. They had received the electronic payment but allocated money to interest, escrow... When I call everyone is very polite. Do not understand when extra payments are made, why I have to call and check my account every time. 11/18 Bridget was polite and said she would send another email instructing all $2,500 be applied to principal. It is not her fault. I will check on 11/20 if corrected. Not happy that I have to make several calls when I send extra payments to apply to principal.

They are great. I love it. They had a nice little process and the rep that I dealt with was very nice. It was a great experience. I'd recommend them anybody.

I called in to make a partial payment over the phone on 11/17/2020 like I do every other week for years. Nihada answered my call and she was so helpful and pleasant to speak with. In the present state that our country is in and how we are personally being affected by the current situation, it was a breath of fresh air to speak to her. She informed me that there is an option available for us being that we are a month ahead if we need to take advantage of it. Thank you 21st Mortgage and a big thank you to Nihada for easing my mind.

I called in my mortgage payment and it was no long complicated process plus your workers are very courteous and professional. I'm looking forward to a long and satisfying relationship. I truly don't feel that I'd be happier with any other financer and feel blessed to have been fortunate enough to be dealing with honest and caring people!!!

Made the rest of my payment & got what I need to move my payment to middle of month. She told me how much I had to pay to do it. $135 so I can move it to the 15th of the month. That’s what I need to do, to help me out. Thank you.

Bailey was very helpful in his assistance as well as professional. He asked the right question as well as making me feel that he was here to assistance my issue. I knew he was very sincere. Thanks Bailey.

Madeline **is super nice and very understanding that life incidents do happen. I'm so very thankful for her and 21st Mortgage for working with me on my payments. I appreciate that 21st has given me a chance to rebuild my credit and provide a home for my family.

The 21st Mortgage representatives were helpful as far as getting everything done and signed and taken care of. 21st approved us for being able to get a home. I would recommend them.

My husband and I recently purchased a home with the help of 21st Century. There were issues that crept up along the way that made this impossible at times but your helpful staff was there to work with us and get the loan approved. Very friendly and professional. Thank you for giving us a chance to own a home.

I was having issues onset by the Corona Virus. While trying to deal and cope with these extremely troubling times, Heather and Tonya went above and beyond to assist me with finding solutions. Excellent people to deal with and may GOD bless them.

Andy and all at 21st go above and beyond to help me in my time of trouble. I would recommend 21st to anyone that is looking for a loan to buy a home. They are the best and truly will take care of you.

Me and my wife thought it was time to make that move and buy our own place. Since we're living in Lone Star, 21st Mortgage was the one that was recommended to us and that's who we went with. We compared them with the rent houses here in Lubbock and it was a lot cheaper, which was why we didn't rent. If you don't have a good credit, they'll work with you on getting the loan. Due to Covid-19, the application and underwriting process took a little bit of time but that was understandable. It wasn't too bad. They’ve been straightforward and good with us so far.

I took a new house mortgage with 21st Mortgage and it was a good amount. It was something I could afford and they gave me a good interest rate. They’re a good mortgage company to work with.

Everything in the beginning went smooth and very quick. But I thinks it's unfair and odd that we have to schedule the first payment before I'm even in the home. I understand if that's "the rules" but for a first time home buyer that is just unfair.

Communication with the company is horrible. Employees do not know answers to questions, give incorrect information, rude and bad customer service. Purchasing a mobile home for my daughter and grand daughter, I was approved very quickly with my excellent credit rating. I was not informed at any time what I was approved for until the date of signing for the final construction and purchase. I would call on an issue of adding a name to the loan and was met with comments of not knowing what I was talking about. Obvious communication breakdown between the home builder and loan company.

I was a first time buyer and the process was a lot easier than I thought. I knew what I need and when I needed it. They were always there when I had any questions. I would definitely recommend this company to other people.

First time home buyer and it was an easy process. They will need a lot of paper work and be ready to be patient during the process. On the phone with the loan rep. the call felt as if there was a delay not a huge issue. Was able to close on time and have no problems.

I was trying to find a home and 21st Mortgage came. They were first. The application and underwriting process didn’t take long, which was why I went with them. Getting everything completed was a smooth process. It was perfect. I wasn’t stressed out and they communicated. They called me and everything they needed, I got an email to them. Everything was handled. I’m satisfied with the rates and terms, and it was a great experience with 21st Mortgage.

When I called to get help, never got any help. You guys suck big time. I could not speak to the person handling my application, always got assistants. The forms would not download correctly. When I called for help, your employee would only say "you have to download the forms". That's what he told me five times. Never offering any other possible alternatives. Had to keep repeatedly download the same forms over and over again. Your system would say I downloaded the forms but no one in your office could locate them. I will never recommend your company to anyone. I've had easier time getting a loan when my credit sucked. I can't believe (with great credit) the problems I had with your company. Did I already say that your company SUCKS? ITS SUCKS BIG TIME!!!

21st Mortgage was the one that was approved quicker. The application was a little difficult on our part because we're self-employed, so we had to get like a couple more paperwork. But it seems like with the first time, it was easy for us.

In securing a loan with 21st, I’ve had many questions and have spoken with several 21st employees. Each of my questions has been answered timely and accurately. Everyone I spoke with was courteous, friendly, patient, accurate and helpful. My overall experience has been great!

Very complicated. Bad communication. Asking for the same info multiple times. We don't like being treated like criminals because we had credit problems in the past, and you like others keep people like us in the hole with high interest rates and costs. We had no choice to allow ourselves to be screwed because we were desperate to have a home and get out of a high rent situation.

Entirely screwed up process. Took 3 months to complete the process. Not to mention numerous trips to deliver paperwork. I should have been told everything that I needed upfront. Not acceptable for me.

Had the first two homes sold out from under us even after we put a down payment on one of them and we turned in all our paperwork. The 21st rep for those homes was very unprofessional and shouldn't have a job with your company. Ashley with Rodney's Mobile Home service can tell you his name. I also have copies of the corresponding emails. We ended up purchasing we feel that we purchased out of desperation and frustration due to our previous experiences. The man representing this home was more professional.

We received a call from you on October 16 wanting to know when we were making our payment. We had not received your letter nor the coupon book. We were very rudely told that the information was sent the week before. We had just been through our second hurricane. There was zero empathy from your agent. Sending information out a week before the due date is very unprofessional. Add that to the way we were treated on the phone makes us very apprehensive in our future dealings with your company.

I would like to thank Jehovah God ⛪ for my experience I share with 21 st Mortgage Corporation. Extraordinary excellent communication skills. Well train qualify Agents on point to answer questions accurately. I also receive 24 hours Emails to help me with any documentations. I needed to move forward in processing my application faster for my New Home. I'm happy overwhelmed with making my first online payment with 21st Mortgage system. Thank you for caring. Gladly Appreciate. Stay safe, eat healthy. Katreace W. Family

There were too many times that I had to submit the same information that was uploaded to the same website, just because my case mgr did not feel like reading through everything. I’ve had to submit proof of paid insurance on several occasions, even after I supposedly closed on the home. Each time I would call in to speak with my case mgr, I was introduced with a nonchalant, uncaring tone of voice. I’ve been through the home buying process before, and it was never like this. I did not feel appreciated as a customer, and there were a few occasions that I wanted to just stop the process and move forward with a different bank.

Very happy with the service. People was friendly and continued to update us. We was able to get a decent rate. We would recommend y’all to everyone. Thank you for all your help. We will use y’all again if we ever need to.

Excellent service. Very professional. We closed in 21 days. The team was very nice and they answer the phone!! :_>) Yeah! I will definitely recommend 21st Mortgage. Thank you so much. I am very happy.

The call went quickly and easily and the gentleman that took the call was able to answer my question very well. I like the fact that I was able to speak to somebody almost immediately after I called instead of having to push a bunch of buttons to get to somebody.

Every person I dealt with in this company was rude and condescending. They were always snippy about answering questions and, as a first time buyer, I didn't know my options or even other companies. If I hadn't been on a time crunch, I would have gone with anyone else. They asked for a lot of unnecessary/irrelevant paperwork and even my realtor said they were ridiculous. They were stressful to work with and never answered my questions adequately (I had to go to my realtor for that too). If you're looking for a home, I would NOT recommend this company.

They provide great service. They respond and offer a number of payment methods. They provide help in a crisis. Such as covid 19 for those who need it. All staff give customers their attention and tell them everything. Their online portal is the best.

I was taken very good care of. All my questions were answered and the loan was taken care of in a very timely manner so I was. Able to get in my home faster than I thought. Very happy with my loan officer and 21st Mortgage for everything they did to help me.

Very good experience financing, easy, all online. Closed on house within a few months. Would recommend to all who are thinking of financing their homes. 21st was a wise choice for us. They worked hand in hand with Mike the salesman that sold us our home.

When you call and leave messages they don't return your calls. You can call once or several times. The underwriter does not call you back. Having problems with home and no one can call back, but you better pay them because if not it hurts your credit score and you as a person.

Elaine was very helpful and efficient throughout the process. We always received update needs list by noon of the day we submitted our information. Thank you for questions answered and prompt courteous service.

I am making my first payment tomorrow on November 13, 2020. And I have no hot water. My hall bathroom none of the water works in it. Farris Mobile Homes says that the people who refurbished the house is the one who had to come fix these problem but I have been put off for two weeks now. I am NOT happy I am making payments and all of this crap doesn’t seem to be important to you guys.

I want to advise that 21st Mortgage was very professional and helpful throughout the loan process. I am thankful and happy for the approval as I was able to qualify for a home for me and my three kids.

The application process for me was very lengthy. The people in 21st Mortgage made me feel as if they wanted to know where every single penny of my income came from and where it went. I understand they have rules and regulations they need to follow. I just feel like it took way too long for them to finally approve my application. It took them about three months to finalize the entire application process. But they sure don’t give you much time to be late making a payment. I don’t need an extension or anything like that.

People were difficult to get ahold of. Nobody could give me any answers. Told so many different stories. Could not satisfy and worst buying experience ever. If I was not so deep into it I would have quit and went with someone else. Will never use again.

I have never dealt with such a unreasonable, untrusting company. Wish I had never got involved with them. Our home was delivered, 38 days later, our first payment was due. We were unable to live in the house as it was not finished and it would be difficult to pay both a mortgage and rent. We were told exact words “I’m sure you have friends or family you could borrow from and that we should pawn something to make our payment”. The person even had the nerve to tell me to sell my wedding ring to pay my debt to them.

It was overall a good experience. The phone interviews were difficult because of my work schedule and difficult to know when I needed to call in and who to speak to. Other than that it was a good experience. Thank you.

We were told deposit was fully refundable, and it was not. Also person that did appraisal on my home had no idea what she was doing. Then we could not get a second app because you go off the first one no matter what. Well you suck and your whole organization does also.

The entire loan process from start to finish was flawless and transparent. My loan officer Ryan ** was short of a miracle worker. He was always very thorough and always available (although I called 1000 times) but very professional and courteous. I would definitely recommend 21st Mortgage to all my family and friends.

Quick and easy. My phone call was answered very quickly. The Representative was very helpful and nice. This was one of the most helpful and quick to the point phone calls I've had. Thank you. Have a gr

Absolutely love my home, it was easy and very affordable.. My payment book and a notice comes to help me remember.. I have already shared with friends, highly recommended. My insurance and payment in one helps me only be keeping track of 1 payment.

I reached out to discuss my concerns about my recent home purchase, sharing that we still wasn't moved in or given the keys to the home. With all that's been going on, I would need additional time to pay the mortgage. I explained that I was having to pay rent and storages for another month due to the delay of moving in as scheduled. The Supervisor was very rude and inconsiderate. She went on to tell me that the delay had nothing to do with the payment. I asked again, "Was there anyway to push the date back after 11/15," again with rudeness in her voice she said, "No."

The overall process was good except when it came to verifying the source of the down payment. It was frustrating because the documentation I provided from my bank at first were not enough evidence so it wasn’t a smooth process for this specific step. Overall experience is 4 stars for me.

I had to send in information more than once. Was not notified that I had to have 2,000 extra dollars when I could have signed on a Wednesday and only would have had to pay 50 dollars extra. Instead had to wait to close on a Friday and had to fork out the extra 2,000 for some reason. Feel like I was robbed in a moment that should have been a blessing. Especially in today’s world.

Kept in touch with everything I needed, as in paper and working with my payment, when my house was delivered... As on waiting for my delivery date, since we were in hard time (Covid-19) hit hard our economy but we still kept working...

Everyone I've talked to at 21st Mortgage has been awesome to talk with. Very helpful. I do have an issue with my payment though. I told the office here at Dogwood that I wanted the payment due the 15th and they messed up and have it taken out the 1st. I can't have it taken out the 1st because of other bills.

Our 23-year term mobile home mortgage was fairly straightforward to get. 21st Mortgage gave us a list of what they needed and checked off the things that we were able to get in, and it was very clear and easy to understand. From when we first applied until we finally finished and closed, it took about a month but there were some holdups with the dealer trying to get things to them and the insurance. Other than the hang-ups that weren't 21st Mortgage's fault, the process was very smooth. The dealer handled a lot of it for the mortgage company. 21st mortgage just sent us stuff by email. I felt comfortable working with 21st Mortgage. They made the financing process pretty easy when there were a thousand other aggravating things about getting the house.

Wanted to verify our early payment processed properly as this is a first time registration for online access - the representative informed us all was well and it does take several days for the payment to reflect on our bank side.

When we initially applied for the loan, it came back with a lower amount than what we needed. We turned in all the paperwork and the employment verifications, and it came back with what we needed to get the little place we got now. On the mortgage side, we started in September and we got it finished up in October. 21st Mortgage answered our questions quicker than the place that we got the double wide from. Instead of calling them, we called 21st Mortgage to ask them what we needed and what other information they needed. Our loan officer answered the phone every time I called them. The only time he didn't answer a phone call was when he was out of the office, and then his boss answered. It was a very positive experience.

Great customer service and very helpful and informative. Jennifer was amazing and got right to work on my issue. Time was great and step by step breakdown of the process was handled efficiently and informatively. I would highly recommend this company and their employees to anyone I know.

Hannah was helpful and efficient while helping answer all my about how to submit the check for hurricane damage questions. She also answered questions about other subjects to do with the house that were helpful.

Cullen ** was very nice and understanding! 11/10/20 On other occasions customer service has been very rude. All the men that handle my account are very nice, but when I talk to a woman they are very rude and treat me as if I’m a child! There is really no need for their discourse.

All your staff have been very understanding and very helpful to myself. Would definitely recommend your company to all. Thank you all for helping me get caught up with my house payments since my Covid positive test.

It was an easy process but the only thing was that they didn't give us all the information that we needed. The park bought our trailer that we were living in. We thought we were going to have some cashback coming back to us. But the mortgage company did not tell us that until the very end and told us that we could not have cashback through the type of loan that we got. That was kinda odd. Ben was our sales guy and he said that when he talked to the mortgage company, they had no problem with it. But all of a sudden, we couldn't get any cashback and all that money had to go towards the purchase of the trailer. Otherwise, our experience with them was fine.

I spoke with Dan ** to get the payoff on my dad's trailer since he passed away and he was up most kind and helped me greatly. My dad passed away on sept 29th from covid and I was handling his affairs and had a buyer for the trailer. Thanks to Dan for getting me the info that I needed.

I don't know the full name of the person I talked to today. He was very helpful, kind, and good service. Thanks to Ben, who helped me with a title search on a purchase over seven years ago. I am forever thankful for his prompt action in resolving this matter. Thanks.

Thanks to Mr ** and Mrs ** for your help and understanding, experience surpasses anyone we have deal with so from Donner and Ruthia ** we give you and your team one hundred stars ⭐️. Thank you once again.

Hannah was very polite and understanding of my situation and did an except job with finding a solution at the best of her abilities. Wish your company would allow deferred payments due to the fact of covid. But Hannah did a except job.

Robbie ** is both polite & professional. He has helped me through some really tough times. He’s always respectful and will always do what he says he will. Almost every month if I don’t pay be the 3rd he will call and “remind” me the payment is due. Highly recommend.

Brianna ** with 21st Mortgage always friendly and helpful with my questions and needs. She never rushes her time with me and has continually put my needs ahead. Her patience is very evident in dealing with my account and needs.

I have been interacting with 21st Mortgage for over four years now and can say that it has been a pleasure thus far. I look forward to continuing to do business with this fine company and would recommend them to friends and family alike.

Spoke with Nikki today. This is my first payment with 21st Mortgage, and she was friendly, and very helpful! Great phone personality.. She explained the different ways I can make my payment going forward.

I usually call to make our monthly payment. And when I do call the staff is so nice! They go above and beyond to help with any questions I have. Excellent customer service! I would definitely recommend.

I spoke to a sweet young lady by the name of Delany (hope I spelled that beautiful name correct). She was very polite and professional and handled my payment and questions perfectly. She is a wonderful asset to the 21st Mortgage team. I hope to be able to have her assist me in the future.

The people that we were getting the trailer from were using 21st Mortgage. We did the Land Home program. The process was a lot of hair-pulling. We've been fighting this since March. Just starting off, we gave them 4,000 down. Then, they said the bank came back, said they wanted 7,000. So, we had to give them another $3,000 down payment. It took forever to get it officially approved because 21st kept asking for this piece of paper or things beyond what we were told originally. We had to have proof of where our money came from, our down payment, and all sorts of stuff. It was crazy. It seemed like something new every week. That part was getting really aggravating. We thought we gave them everything, and they came back, wanting something different.

My landlord was getting a divorce and selling the house. We weren't supposed to build for another year. It ended up working out. I applied at Palmer's and got approved. They ended up being the worst sales place we've ever been to. I switched it over to Butters where we got our house and we did the application online with 21st Mortgage.

Kristen was very helpful in helping me with a payment issue and setting up a payment plan that was more reasonable for our current situation. She was able to provide quick and easy feedback on all questions asked.

My mom was getting a mobile home put on the property. She is located 70 miles from here in the wilderness. 21st has been very good about allowing us to do the paperwork and the online pieces for her so that it doesn't inconvenience her. That's been very helpful in the process. Of course, they get her permission every time and then we go from there. We started the process in August and we signed in September. Overall, they've been good about keeping in touch with us.

Cullen was great & very professional while adding a little humor that made my day! He said “I shouldn’t but I have to ask” (after confirming my address) “OU or Cowboys?” Being a lifetime diehard OU fan & have a great rivalry toward anyone else I said "BOOMER SOONER.” He said "Horns down” basically confirming he was a Texas fan! Bless his heart lol. Good stuff!

I have really enjoyed working with this company. Brianna and her team are so understanding and helpful. Whenever I need some time to get my payment together or if I have questions they are always there to help. Very friendly.

Spoke with Ben regarding a payoff balance. He was very helpful, polite and very friendly. My call was filled with the information I needed, and didn't take too much time!! Thanks so much to Ben for being so efficient!

Kelly Allen was very understanding. Understood our situation as well as the other lady with payments. They heard us out, didn’t judge us for not being able to make the full payment and help us try to make arrangements for future reference for me to get back to work. We just want to say thank you.

We were putting a new place up for our son, and my aunt worked for the mobile home company and they used 21st Mortgage. Although I bank with First Citizens and FirstLight, 21st Mortgage was very competitive and they have the best interest rate. The application process was convoluted a little bit, but we got it straight. It took several calls back and forth to the assigned person, but they were very helpful and got it corrected. It was a lot less painful than going to the dentist. Our loan officer, Barrett, was very helpful.

It was about time in my life to purchase a home. A mortgage was the best way I knew how to do it. I spoke with a guy who recommended 21st. With all the offers I had gone around with the bank, 21st was the best one. It was a pretty simple process going there. We did an application, which was pretty simplified. Once I had everything finished, I went in and turned it in. A couple days later, they had it approved and signed a couple pieces of papers. Every time they talk to me, they were very nice and respectful. I felt pretty good about it the entire time. They're great people to work with.

21st Mortgage was recommended by the manager person when I went to buy the house. The loan officer was really good to work with. I’m a first-time homebuyer, so he definitely set me through what happens and what goes on. The only thing that was kind of annoying dealing with 21st is the back and forth with the paperwork that we needed to do. They would ask for one thing, and then I would give it to them. Then they'd ask for another thing, and then we'd give it to them. Something that I thought would take one or two emails, wound up taking 20 or 30, because they wouldn't tell us upfront what we needed. Also, the mortgage website could probably use a new GUI, but I'm a programmer, so I'm just picky like that. But the web navigation is a little bland and a little difficult to understand. It's got some unnecessary information. They could organize it better.

My dad had a lake house and it was in disarray. I got tired of seeing him going down there and working and not ever getting anything done. My goal was to tear the old trailer down and get a new one, so that's what I did. This was more or less a gift for my father. Now, he can just go down there, open up the door, go fish and he doesn't have to work on the trailer.

The application process with 21st Mortgage took a couple of days and it was fast. 21st Mortgage had a certain party that was doing it for me. I was called a couple of times with questions about the loan. They were good.

Had issues with setting up my auto draft payment plan. Called customer service, representative answered all the question I had and had great attitude. Customer service was excellent. No wait time and had great attitude.

Getting a mortgage through 21st Mortgage was upfront and explanatory. I liked the terms. They got through everything pretty fast. It took about three weeks when we got everything done. It was more on my part. I had to get the paperwork together and everything. I need to get a hold of the loan officer so I can find out information on interests and everything. They explained everything pretty good on the majority of the stuff we talked about. It worked out pretty good.

My wife and I wanted to own our own house. 21st Mortgage the major one at the manufactured home facility that we bought our home from. The process was very easy. We did everything online and was approved before we even went there to look at a home. It was great dealing with the loan officer. So far, everything’s been great.

I have very good credit and 21st Mortgage should have given us a better rate on our mortgage. Also, I shouldn't have to call multiple times to get everything done. But overall, it has been a pretty good experience.

I got tax ticket from my county charging me with payment of almost 800 dollars. My mortgage is set up to use my escrow to pay this. I've been asking for proof of payment for 6 months and get the run around. My county says 21st mortgage has not paid this. If not paid I'm calling Attorney General.

My agent help me payment problems I was having from short hours with my job due to election and pandemic going on. She was nice and understanding. I was nervous to call but glad I did. She handle it professional. Thanks.

We were replacing our existing home. 21st was the only mortgage company that the homebuyer I was dealing with dealt with outright. The loan officer was great. Everything was sent to me, outlined, and everything was pretty obvious in the mortgage contracts. He answered all the questions that I had. The home company made me do the application through paper application, and then, I had to continue on doing it as a paper application. But once I was able to start checking things online and then started using their mortgage tools online, it was a lot easier. 21st did a good job. There were no hiccups along the way, so everything was good. 21st is easy to use, and they were pretty clear on everything. They were pretty forthright in all the paperwork.

Insurance claim Call in about my 2 Bathrooms in my mobile home and got an adjuster look into the bathrooms and got a good customer service. They answered all my questions... Good customer service. Good.

We wanted to purchase something for vacation. We reached out to 21st Mortgage. The application took maybe two days, and then the underwriting took maybe 30 days. Our loan officer answered questions anytime it was necessary. I'm very comfortable dealing with him. Everything ended up going smoothly. 21st Mortgage has a good rate and easy application process.

When you're buying a new home, I promise you, please go to 21st Mortgage, it will be more your blessing than theirs. Emergencies happen, that we can't control, and trust me they are here for you as homeowners. Here is my Story..Please take time to read. Whoever reads this know it is not an ad, nor commercial, and definitely not exaggerated.. I want to thank 21st Mortgage for saving my safety and life... I was facing foreclosure, and here it is end of October. My family had passed, with no friends because of christianity, , , , lol menopause, and covid. I have always helped others and would jump in the mud if they got stuck. I never knew how to reach out, when I needed help. It seemed so trivial, when families are without much more than me.

They have done great with working with me during the Covid pandemic. I own a restaurant and have been shut down since about March. When I opened in Dec 2019 I was not open long enough for small business grants as others were. I didn’t get unemployment until 5 months later. So as you guys work with my on payment arrangements I definitely appreciate it!!! Thank you so much!

Keri was very helpful. She gave me extra information to help me during the call. Also, Keri gave me the dimensions of my home and detail of how the payoff process works. I’m extremely satisfied when I’ve had to call assistance.

I contacted 21st Mortgage to speak with someone about my mortgage and Shelly was very helpful.... She made sure I was taken care of and she wasn't very professional.... She also made sure I had enough information.

Hannah went above and beyond to keep me informed throughout the closing process! All phone calls were handed with pa Cuenca and respect. The account was always documented so no matter who took the call information was always at their fingertips!

Had a few questions and needed a little help with a statement. Customer Service got my account pulled up by phone number and was exceptionally fast and statement was immediately available. A+ service.

Bailee has always done an amazing job with taking care of anything we have needed! With crazy schedules if I am unable to take her call she will call me later so that I don’t forget! She is super friendly and has amazing customer service!

Everyone I've talked to is always polite and very helpful. I've had a rough couple of years and they have always done everything they can to work with me. I would recommend 21st Mortgage. Nothing bad to say. Thank you.

Everyone at 21st Mortgage is wonderful and great to work with. Would highly recommend them to anyone in the market for a Mortgage company. They are always friendly, professional and very knowledgeable.

Generally they call multiple times. It is borderline. I pay every month mainly on a past due date. The pandemic has not helped but I'm at least up to date in these trying times. Without donating plasma.

I've dealt with 21st Mortgage's rep Joy before and she did an excellent job for me. I went with them again to buy a mobile home and things were very easy over the phone. She told me what I needed to do and everything went fine. I was very comfortable working with her.

Yesterday, I spoke with Emily to make my payment. She was personable and professional. She took care of my phone call in a timely manner and offered me my reference number. I explained that my husband's paycheck was short last week and we had to wait until this week to pay and she said she would gladly make note of that.

During my phone call to make a payment, the lady was Very kind and professional. I am always pleased with the experiences I have had with this company. Keep up the good work, thanks for everything you do!

My call to 21st Mortgage was to correct the details of an extra payment I made on my account the previous day. The agent I spoke with (Dan) was already aware of the error and steps had already been taken to correct. All my phone interactions with the people at 21st have been really good. The people that work there are very helpful and always super courteous and friendly.

High quality agent! This lady, Jessica does a very professional job handling my account. This lady in her professional way represents your business with lots of class. Thank you!! Each month I look forward to dealing with this lady.

I spoke with Cory (who is our current manager) today. He is always courteous and kind, and very helpful whenever we have an issue that needs to be resolved. I also spoke with Megan the supervisor, regarding our account today, and as usual, both her and Cory were great and professional. I have also had great interactions with our previous account manager Jennifer. Hopefully all three of these wonderful people can be considered for advancement in the future, as they are great assets to your company.

Alex S. was very helpful and accomodating in helping me make a payment. He understood some people overlook a mortgage payment with everything that is going on in the world. He offered to help us out if we were unable to make said payment this month.

Alex ** was very prompt and helpful, as well as polite. I would definitely recommend to my friends 21st Mortgage. Thank you for your help Alex. Alex is present to talk to on the phone, he did not rush thru our conversation, and answered all my questions with accuracy.

Parker was extremely helpful and answered all of my questions and concerns. He was super nice. I was able to get off the phone with a peace of mind knowing he was taking the steps needed to help me through this hard time. Thank you so much Parker for all of your help! You’re the greatest!

Valerie was very nice to deal with and helpful. She covered all bases with me and is a credit to 21st mortgage. It's been a rough ten years but we've finally made it through. I would recommend 21st Mortgage to anyone. Thanks Billy.

While speaking to Melissa, my computer/internet was not initially cooperating. Melissa was very patient and waited at least 10 minutes for me to restart, login, get to 21st Mortgage website. I appreciate Melissa's patience and assistance with the payoff amount and processing the final lump sum payment. I will have to presume Melissa is indeed a "people person" who has the patience of a saint!! Great customer service, Melissa is a keeper!! Wishing her great success in her current and any future endeavors!!

Always very respectful and courteous and take care of my needs in a timely matter. Always willing to work with me when making payments. I would recommend using 21st mortgage to anyone needing a home loan.

Valerie was kind and professional. She listened and gave me answers to my questions. She had not ever talked to me before, but she took the time to review our account. When asked she explained our options. She was very kind.

Mrs ** was extremely helpful and very polite! Always a pleasure when connected with her. Also, my account manager Cullen is exceptional to deal with. A real stand up guy! Always a pleasure speaking with either of these two and would definitely recommend them to anyone for any financial needs.

Cullen, was very Professional and nice in taking my monthly payments. Thanks, 21st Mortgage they are always on Time and very Professional. Thanks, for financing me and look for more financial help in the future. God bless ????

Andy was very articulate and informative. Great customer service. I appreciate the patience and time with the process of my payment. He informed me on my website payment schedule as well. Thanks a lot.

All the the employees at 21st Mortgage have gone above and beyond their kindness to help me as I am going through some challenges in my life at this time. The ones who have all helped me out is Dan, Marah, Nadah and Christine. When you are having emotional times it is nice having caring, professional help. Thank you to all of them. Very professional, warm heart, hard working employees.

We bought a used manufactured home. Originally, we were looking at a conventional house, and I was going to use a company that specializes in VA loans. But we ended up wanting to buy in a really awesome senior mobile home community. 21st had the only loan program that was gonna work that I could find doing research on it because it’s a used manufactured home.

McKenzie (sp?) Was very professional. As was our conversation in September. A pleasure to deal with. And always attentive when pertinent information is being exchanged. I am looking forward to future payments as needed with the current situation.

Emily has been amazing with us. She is always kind and informative about opportunities that she thinks would be beneficial to us. I highly recommend her as an account manager and 21st Mortgage as a lending institution.

Dylan ** was knowledgeable, professional, understanding and personable. He was great and non-judgmental in process of assisting me. During hard times it more than appreciated to have someone like Dylan to help!

Logan was very helpful, professional, super friendly and understanding of our financial situation. Logan also provided outside local financial assistance information for our convenience. I’m proud to say that I will 100% recommend anyone to speak with Logan for assistance. I’m glad I chose 21st Mortgage!!

Thanks 21st Mortgage for the assistance you have given us during this very difficult time. Covid-19 has effected our business and ability to pay our mortgage right now. 21st has been assisting and we're grateful for their help.

Yes definitely recommend. Always been so helpful. Each person talk to is Friendly. Very knowledgeable. Today made payment and Calleigh was Very helpful and Friendly. Appreciate 21st Mortgage and all they have done making sure we were pleased with our New Home.

I have had nothing but great experiences with 21st Mortgage from the very beginning during the application process till now. Every time I call I get amazing customer service. Today I spoke with Preston to make a payment and they have all always gone out of their way to help me out! I couldn't recommend them enough, I am so beyond pleased that we went with 21st Mortgage!

21st Mortgage is in the area where I'm located. It was really the best deal. Joy was great. She was always really busy, but she always had time to answer my phone calls. I had her office phone number and I had her email. She said, “If you need anything, just shoot me an email, or call me, or whatever.” 21st is really easy to work with.

The lady that called and received my mortgage payment for today was polite and very helpful. She was easy to understand. We made An arrangements to get the rest of the mortgage payment paid this coming Friday.

Valerie ** was very pleasant and helpful for me today. I am very satisfied with her knowledge and understanding. I would recommend her for any help with anything to friends. She should get a raise in pain.

Jamal ** has been extraordinary assisting us in these troubling days. I think we would be homeless without him. Has stayed on top of available programs that fit our needs. Greatly appreciate all the help. God bless!!!

Every time I've called I've been treated with respect and that I've matter to them and had any issues resolved in a timely manner like today when I called. Michelle answer and I explained what my questions was and was immediately answered and they got the ball rolling to get the issues resolved.

Couldn’t ask for more knowledgeable person ZEB to work with. He was patient, listened to my concerns and then took care of them without any additional questions. Made me feel at ease not condescending.

Madilyn was great, very professional, kind and answered all my questions to the best of her ability! Keep doing what you are doing Madilyn, I appreciate the hospitality, means a lot thank you very much! PEYTON

I have been speaking with Jen. She is awesome and has been so very helpful. We have been having some trouble and she is helping us out. She gave us some options that we didn't know about. We really appreciate it. Thanks.

21st mentioned that they mortgage mobile homes. As far as the process, there was a lot of emails that went back and forth. First, I was initially turned down. I raised my down payment and was accepted. It was a little difficult for the homeowner and the Realtors. They were asked to provide a lot more information than they were used to in the past. So they were getting a little irritated at that point. But then at the closing, it took us two to three hours instead of just an hour at closing.

A few years ago, we were in the market to buy a home and we found out that 21st Mortgage was one of the loan companies that was able to provide that type of loan. We remembered their name this time around and we used them. We got a loan program for a manufactured mobile home. After the application, I got an approval letter with the estimated amount that we applied for and we got more specific items for that specific home, along with age, the specific amount that we're offering. Once it was accepted, then we went through all of the pre-funding documents like the I-9 verification, paystubs, agreements and disclosures. After all that was done, we ended up submitting everything so that way, they can go into escrow. Then an escrow took over from there. They asked us for really small things in order for them to fund.

When I became a customer I had no idea it would be as positive of an experience as it is. Our account representative is Mr. Josh **. He has assisted us in processing our monthly payments and is definitely an asset for 21st Mortgage. Josh is professional, personable and polite. Mr. ** makes it very obvious in his conduct over the phone that he takes his position with his employer seriously and respectively and manages to balance that with respectfully communicating with me...the customer. Thanks you so much making this customer, Virginia **. A very pleased and satisfied customer.

With 21st Mortgage, the process of turning in our paperwork was really hectic. We kept trying to submit it and it seems like every time we submitted it, the person we were working for wasn't getting it. So we kept trying to resubmit it. She wasn't getting it for some reason. We ended up getting her email, and she still wasn't getting it for some reason. It ended up pushing everything back.

Just started a new account with this company, so far all but 2 people have been very friendly that I have talked to regarding my account. Time will tell how really good they are & I try to be optimistic when entering a new venture.

Ben helped me make sure my extra payment was going towards my principal and I appreciated speaking with him rather than a machine. Ben was nice, friendly and knowledgeable of where my account payment needed to go to be handled.

He was kind and understanding. We were able to work things out. Most people aren’t that understanding when you're having problems, I do appreciate him working with us. I would recommend 21st to people that I know.

Joy ** was amazing to work with. She was kind and very helpful and understanding. Our situation was complicated. But she stayed on top of everything.. I can't say enough good things about her. She called back when she said she would. I truly felt like we were friends by the end. She should be recognized for her excellent work and dedication to her job. Thank you Joy so much for all your help. We truly appreciated it. ❤️

The real estate broker gave me 21st Mortgage's information, and they contacted their office, and 21st sent me the paperwork to fill out. I got a loan for a first-time mobile home. The process was very positive, very informative and timely. It was pretty straightforward. The process of getting approved was very quick. It was maybe a week or two. The closing process really wasn't that long. It may have been about six weeks. I was very comfortable. It was very good experience.

My loan officer was Drew ** at 21st Mortgage. He was very accommodating and was always there to answer my questions whether it was by phone or email and made himself available to me no matter how insignificant my question. He made the whole experience of buying a home as stress free as possible for me. He was absolutely great! I would highly recommend Mr. ** to anyone looking to purchase a home.

We were trying to find a good home and we needed a mortgage for it. We were looking around at good places. My boyfriend did lots of research and discovered 21st Mortgage, and we decided to go with them. The online application was very straightforward. I liked it a lot. We had some issues with communication at first. We had some questions regarding verification of employment and income. The rep, Tyler, was two or three hours ahead of us, so by the time we emailed him back, he would be already gone for the day, and it was a little frustrating. But it got to the point when he started giving us phone calls, so it got easier. There was just some issues with collecting all the information, and income and employment verification. That took the longest. But once that was done, then everything seemed to go pretty fast. Other than the communication issues, 21st Mortgage was really good.

Ben was great! Made making the payment a breeze! Took the time to transfer me to insurance dept. And to make sure I was happy. And then asked me if I needed anything else. Was glad he gave the reference number while we were on the phone.

Kristen and Breana were very accommodating thru a stressful situation. It was a relief when Breana helped and understood my husband and I current situation. Kristen was just as willing to help and keep our account in good standing. Thank you for understanding.

Zeb was the representative. He was articulate, and polite on the phone. He was efficient, effective and informative. He made my business on the phone easy-peazy. Thanks Zeb for today you have please me.

He is Patient! Also fast when come to making payment - waste no time at all, very professional. I had a very good experience! Very easy to get hold of him, take less than 30 second to connect to him. Thank you.

The young lady that I spoke with was very nice and helpful, I has nothing negative to say about her. I explain to her that we had another storm here in Louisiana and I needed some more time to pay our Trailer note, she was not nasty or anything. Very nice young lady, sorry I forgot her name.

Emily was very professional and helpful. It has always been easy to communicate with all employees at 21st Mortgage. working down the balance on this loan was much easier by making phone payments rather than sending checks in the mail. Getting my payoff balance each month was encouraging thus the reason for making timely payments via telecon with your extension 1815. Thank you. Robert and Patricia

I spoke with Ben today and he was very pleasant and polite. He was very helpful. There are not many people that I enjoy talking to when I make a payment. He is the second person that I didn't think was rude when I called to make my payment.

The associates are always helpful and respectful and always try to answer any questions I have about my account. I am always happy with my experience with customer service. If I ever have a problem I have no doubt that they will do their best to help me.

I shopped round and I could not find many that were willing to finance for mobile home. I got 21st to do a loan program that would finance for a non-permanent foundation mobile home. The application process was fine. But the person that I was working with was inexperienced and he wasn't extremely knowledgeable. So between me and my Realtor, we kind of had to walk him through a lot of the steps, step-by-step. We had to do a lot of footwork reminding and be on top of the agent to be able to make sure a lot of things were done. I was getting quite concerned with a lot of the processes. Sometimes, I had to go above the agent. I know COVID was an issue and a lot of people were working remotely. But there was a lot of breakdown in the communication between the lending agent and my real estate agent and the seller's agent as well.

I want to take the time to explain what an awesome person, employee that Alex's is. He takes the time to really listen, and tries to understand. He does a great job at that. He has been very compassionate, and easy for me to talk to. My Son just died in his bedroom at our house. Alex's speaks with a soft tone, that I can talk to him about my son and he seems to understand what I'm going through. I don't call in my payments because I would rather have Alex' call me, I feel more comfortable that way. Please recognize him as a great employee.

Mark is a wonderful representative for 21st Mortgage. He listens and finds reasonable solutions and is a joy to speak with. I give your team my best regards and keep up the good work. Thank you for your service and support.

Bailey is super friendly and helpful. It's nice to deal with after going through 2 hurricanes. There was miscommunication not on his part. I had talked to someone else and Bailey has been helpful even when I was aggravated and upset.

I have a mobile home in a trailer court and not a lot of banks would give me a loan for something like that. 21st Mortgage reached out and said that they could help me and we went from there. I'm an older fella and I bought and sold houses pretty much my whole life. But I did a lot of it in Ohio and didn't have a lot of experience with the Pennsylvania regulations that they have here. With the banking that I see now, I feel like I'm doing the work. I would think that the banks should do the work and not me. I go to a bank for a loan for them to do the work. I don't have time to do most of the work that I did. So I was a little bit discouraged by it. But we got through it and I'm glad it's over. It was a lot of legwork. But it's not just 21st Mortgage. It's the way banking is done now.

It was just ok. It took way too long. I had to keep sending copies of info over and over to this company. It cost almost $80.00 in fax bills. Also whenever I had questions it was very hard to get in touch with my salesman. Very frustrating.

Representative kept me updated almost on a daily basis. He was always available to answer my questions via phone or via email even after hours. With the time zone difference, that was greatly appreciated. In comparison to the other escrow company problems, 21st Mortgage was great. Thank you.

Ms. Ann ** is very kind, helpful and knowledgeable with regards to the topic I addressed to her. She made it sure I get the proper response I needed. I would like to commend Tyler also for being so thorough and helpful and accurate as much as possible to all my queries. Job well done for Ann ** and Tyler! 21st Mortgage is very lucky to have an employee like these two! Keep it up.

Megan and Christie were very considerate in working with my wife and I in catching up with our payments. Due to the recent hurricanes and Covid 19 I wasn’t able to provide full amount. When I contacted Megan and she involved Christie and we were able to come to a solution.