21st Mortgage Corporation Reviews

I just got my booklet last week. It took me two months to get through the process, and 21st Mortgage didn’t make it very easy. They asked me a series of questions, I answered them then we went through the process. I thought I was in the clear, then they came back and said they needed something. They kept asking for the same thing over and over again, just in a different way. I had a rough time, and my real estate lady even told me, “Normally, buying a house isn’t usually that hard.” My sister helped me through this process a lot. If she didn't, I wouldn’t have had this home because I would have given up a long time ago before I got through with it. Kayla was the representative I worked with. I tried to call her several times, didn't get ahold of her and tried to leave messages. I only got ahold of her for another one of the issues that we were having ‘cause there were so many different issues.

Kayla is my account manager and has been so amazing handling our account. She has always been courteous and patient even through my mood swings. She has amazing customer service. I wish all the representatives were as friendly and helpful. It truly makes the experience easier when the representative handles the situation with affirmative action.

I deal with Christina for my mortgage payments each month. She is always pleasant to speak with. When I have had an issue arise and couldn't make my payment at that exact time she handled the matter quickly and smoothly. I don't mind talking with her each month.

The loan officer, Jonathan, was outstanding. He answered all my calls, and no problem. However, our first mortgage payment came on the 1st and we thought we had a grace period between the 1st and 5th. I got a phone call the 2nd, saying, “Where’s our payment?” It would have been nicer if there was a little grace period in between, because we just moved two weeks prior before the closing, so I had no idea that it had to be on the 1st or before. Apart from that, 21st was good.

Gentlemen was very clear and concise. To the point without taking much of my time. Very professional and polite. I enjoyed making my payment with him. He was good in asking if he could help with anything else. He was very helpful in everything I needed help in.

Due to Covid I lost my job and was having a hard time paying my mortgage. I have been disrespected, chastised and treated like crap for getting behind. There was no compassion or understanding. This time my issue was FINALLY solved. Maggie is absolutely fabulous! She is friendly, respectful and so very helpful. She was so patient and understanding. She and Dan worked with me to get my account caught up. I didn't feel judged. They were never condescending or belittling. They were understanding and made it a priority to get me back on track. Thank you guys so much! I really appreciate your help! Maggie, it was so great talking with you. You are an amazing customer service rep! Other representatives need to up their game to your level! Maggie is by far the BEST rep I have spoken to in all of my years with this company! Thanks again Maggie and Dan!

We had our home moved and Emily ** worked very quickly for it being last minute to get everything completed so we could have it moved. She was very respectful and understanding with us not knowing what all had to be sent to her for us to be able to move the home. Thanks Emily and thanks 21st Mortgage!

Everything went smoothly with 21st Mortgage. Everything was easy. The rep I worked with was awesome, very helpful and kept me up to date with everything. I was very happy with the service. I like being informed and up to date with everything that's going on.

I spoke with Jordan and Christian, today. Their professionalism and concern are so much appreciated! Jordan was very helpful and explained things very well to me. When I thought of a question later, I called back and spoke to Christian. He took the extra step to have a supervisor pick up the line to address my concerns. They made what could have been difficult so much easier.

Lucas is always excellent and very courteous whenever I call in. He is always happy to help out and make sure everything is taken care of. Every time I call in I feel like everything was handled perfectly.

Ryan was wonderful. He made the process easy and he was always available, knowledgeable and quick to reply. Even if 21st Mortgage is a company that is out of state, I'm from California and they're in Tennessee, the hour difference was not a problem, because the responding time from the escrow officer at their end made it easy and fast. The communication was always open via email.

We lived in a trailer home and we financed it through the park so there was no outside entity. We paid a mortgage directly to the park along with the taxes, and then the lot rent, water, and sewer. The trailer that we were at was a 1971 Valiant. It wasn't worth putting any more money into and we were starting to have issues. The furnace kept going. The deck was sagging. The yard was really small. So, I had inquired on a website that was a trailer home because I wanted to find out if the park accepted dogs because I have two.

Hannah was very courteous, professional, and helpful in resolving the issue I had run into with my payment. I appreciate her level of customer service, and that of 21st Mortgage. I hope all agents reflect this level of professionalism.

Tony C. Is kind, professional and has a great personality. He has the utmost patience with questions and his answers are understandable. My adjustment to my payment plan was so easy. Thank you Tony C.!

The lady I was talking to at 21st Mortgage, Teresa, was very helpful, so I stuck with her. During the application process, they kept me updated on everything I needed to do and told me what my deadlines were. I tried to get everything in as soon as possible so it worked out fine. It was my first experience and as far as the process, it was fairly smooth for me. However, when I have a mortgage, I like to put additional escrow down. I know that the insurance is gonna go up next year so to hedge that off, if I pay a little bit more each month, then I don't have to worry about it the next year. I talked to two or three people at 21st Mortgage, and they said, they couldn't do that. I've never known a mortgage company not to be able to add additional escrow. That's something that 21st Mortgage could improve.

Steven was very helpful and took the time to research how to get me the auto draft info to make my payment process simple. I appreciate his help! He was thorough to ensure all of my info was current and accurate.

I called in to give my payment over the phone. The staff was very attentive and informative, and I was very pleased with the respect shown. Thank you 21st and the staff and the amount of flexibility they offer.

Logan was super awesome helping me pay my mortgage and I loved his upbeat professional attitude! I hope everyone else is like him. I didn't have my loan number but he could help anyways. He should have parking spot on the front row!

Jacob from 21st Mortgage was very helpful and professional. He took my payment and also assisted with helping me to find out how to set up autopay. I highly recommend 21st Mortgage to all my friend because of their great customer service.

Ok. What a great experience! Thanks 21st. Customer service is exceptional, staff is always friendly and willing to provide the best absolute care to my customer experience. Too many words to have to come up with, but pretty awesome service.

Two years ago, we were looking to purchase a house and we had just filed for bankruptcy. 21st approved us so we bought our primary house through them. They were the only ones who approved us. But some of the paperwork was getting lost and we were asked for the same things over and over again. It was a bit frustrating but it was still a very good experience. The guy that was helping us was really nice and very patient. Then, we bought our recent house for the kids and the process was even better. It was so smooth and it was like day and night from the first. The thing that we really like is that we get acknowledgment. If we send them paperwork, a couple of hours later, they would let us know what they got. There was a check-off list and it wasn't just us sending things in. We knew right away if it was accepted and all of that. That was cool.

I called to pay off my loan. Sherneria was very helpful and professional. She made this transaction very easy. I would recommend 21st Mortgage Company to others. Thank you for allowing me to do business with you.

Two weeks before closing, I asked them if there were any other costs that we were going to have to incur to make sure I had what I needed. The rep said there was absolutely nothing but towards the last day, when we were supposed to be closing, they told me I have to come up with $600. I told them I couldn't do it. They mixed it around and took the last two for the downpayment and applied it to those costs. But if I had known, I could have done it well in advance. The process took 30 days but it ended up being an additional week because we had to go through all this closing and we had to wait for the payment to be dealt with. Other than the last day, the process was really good for the most part.

The application process was pretty quick and painless. Everything was electronic. Also, we’re happy with the rate and terms.

The process was long drawn out and stuff kept coming up where I had to put in more and more money. The main issue that came up for me was when we were at closing, 21st Mortgage first told me I didn't need flood insurance then they told me I did after I'd already purchased the policies. I had to cancel that policy and go find a new one. It was a big headache and more money for me. Someone should have known that. I wouldn't have had to purchase one, cancel that then go find another had they told me exactly what I needed. That held me up about a week. The different departments there weren't speaking with each other. It was confusing when the lady I was working with was telling me one thing then it was coming back as something different. Other than that, the process was fine.

It was handled very professional, she understood the situation very clearly and spoke as thoughtful as possible which was very appreciated, I would recommend this person to speak with anyone because of her professionalism

Matthew is a courteous and professional agent who handled our concerns with great efficiency, and provided us with available options to help our situation. We appreciate his responsible work ethic, kind consideration, and thoroughness in handling our account.

Matt V was really nice and helpful and yes I would tell a friend about 21. They were very understanding. I’m sorry that my payment is going be a lil late but just going back to work from being sick and Matt V was understanding.

I was looking at buying a manufactured home. I knew that 21st Mortgage Corporation was big in helping people in Florida, and someone else I know had used them. The application process wasn't too bad and my loan officer, Kelly, was great. She was helpful. I loved her.

I have had an account with 21st Mortgage for 11 years now and I have never had an agent go above and beyond to help me like Amanda ** has.. I came into some financial difficulties but Amanda worked with me and went to bat for me...I hope I get to keep her forever.

Matthew was so helpful in giving me information about paying off my home. He gave me all the info on taxes next due as well as insurance. He knew the answers to all my concerns. Was extremely nice in giving me such help. Was in no hurry to get me off the phone. That was a blessing he had time to help me. Thanks to him and 21st Mortage.

I like paying over the phone. It's more personal. Madison was wonderful. All agents at that office are professional and helpful. Got the original mortgage from 21st. So it was only logical to call in my payments where I already have a comfort level with the company.. Thank you.

Speaking with the rep. His name was Tony. Very helpful, very professional, very nice. Answered all my questions and help me make my payment over the phone. I hope you have more people like him working for your company. He was excellent.

I would highly recommend 21st Mortgage Corporation, they’re efficient and helpful. Whenever I have any issue/problem they’re very understanding and get the job done right and fast. I would highly recommend them to my friends and loved ones.

Great experience, talked with Tray and he was very professional and polite. He was very helpful. Thank you Tray for contacting us and helping in the reminding of the bill. We had sent it but thank you again.

Normally when I call, I hate talking to you all. Have had bad experience in the past. Reps have been very rude. Guy by the name Tyler. He was rude to me. Today I spoke with Sean. He was nice. I felt open to speak on personal issues. Thank you Sean.

Very professional and courteous staff. Knowledgeable and answered all my questions promptly. Will work with you and will make your home buying experience pleasant also great rates comparable to other major mortgage companies.

Nathan last month, and Jared this month, each gave equally excellent service by phone, being helpful and giving clear, complete answers so that Shelly and I made decisions we are very happy with. Thank you, Jared & Nathan!

He was very polite and friendly and was able to process my request quickly. Damien is an asset to your team. I have been with 21st mortgage for many years now and have enjoyed working with your company. Your staff has always been nice and helpful. Thank you.

I spoke to Codie this morning to pay on my account, she was so very helpful and friendly. I would recommend her to anyone....And I have been a customer with 21st Mortgage for 22 years as of the 26th of this month.

Ryan, the person who helped me, was very accessible. It was easy to reach him by email and he answered all the questions through that. So, I liked that. The process was very efficient. To be a first-timer, it was enough what he was answering. Because English is not my first language and it was hard to understand, I took my time. It took me 40 minutes to do the process. But it was okay for me and everything went well.

I called around to a few lenders and it was because of 21st Mortgage's interaction with me off the bat that I decided to scrap those other people and completely go with them. Because for me, that's huge, communicating with me. The first person I contacted was very informative, always got back to me, and very communicative. I ended up communicating with two different folks and I was very happy with them. They were easy to get ahold of and always answered my questions. Everything was very easy with the application, but because it's a mobile home, I didn’t get the rate I hoped for. However, it is the going rate for them so I suppose I have to be happy with it.

The process took a long time and it was held up by documents being sent through. But for a new house, you could get 21st.

Great customer service. Special thanks to Justin **. Made everything EASY! FAST, EASY, FRIENDLY customer service. Everything taken care of online and through USPS now with everything going on it was so convenient!

21st Mortgage has always been very prompt and has very friendly customer service. I enjoy having them as my mortgage company. I would recommend them to anyone needing a good home loan. They have always been very good about answering my questions.

The rep was very helpful. His timeliness was the best. I didn't have to wait for an answer. The process was very easy. I would definitely recommend them.

The rep was good. He was very responsive. I emailed him a few times and he got back to me timely. When I uploaded some documents on the website, it said it uploaded, but it didn't. I was able to forward via email to the rep, then he uploaded them. Other than that, things went fine. Quick, easy, and smooth.

Matthew was so helpful to me. I was in a bad situation and he was so patient and kind and allowed me to make the payment in two separate payments. I didn't even know I could do that and it was really such a kind person. I was having a really hard time and he made it a better experience than I could have imagined. Thank you very much.

The reps were excellent. The girl I worked with was Kayla and she was always available, answered my questions right away, and always kept me in the loop on everything. I was happy. If somebody was looking for a loan, I would definitely recommend 21st Mortgage. Doing and signing everything online, they couldn't make it any easier. It was a piece of cake.

Ben ** was so very Helpful, mannerly, courteous, and eager to help customer. He is a good representative to a reputable company. I have had nothing but positive experiences any time that I have had to be in contact with him.

Chloe was amazing to speak with. She was very helpful and sweet. I had to call to make a payment on my account and she was quick to get my account pulled up and get it taken care it. It was nice because I was in a rush and she settled my issue with great customer service.

I spoke with Jared on September 24, 2021, he is informative, professional and polite. Look forward to doing business with him in the future. Jared went out of his way to get to know me and feel like being a customer mattered to him.

This company always helps when you need it. Great mortgage company, always friendly and ready to assist you in whatever you need. They make sure everything is understood and easy for you to understand. Makes things a lot easier.

Our financial counselor Cory has great customer service! I'm sure our account is not an easy one to handle. Our house burned down in 2019 so that's how we ended up with this one. Some days it seems we can't catch a break regarding financial and medical. Even after all that Cory remains very professional and NICE! It makes people like me glad that someone can do their job without having a nasty attitude! We appreciate you Cory!!

I had a great experience with 21st. Brittany ** is an awesome person. She has always been nice and courteous with me. She explains everything thoroughly. Couldn't ask for a better person to handle my account.

Thanks again to Trey & Morgan at 21st. Both were friendly and very helpful in getting our Mortgage payment and understanding as we had been dealing with extra medical expenses lately and just figuring out our finances. Thank You again for working with us as we are getting things figured out with all that is going on with some of life's curve balls.

The process was smooth and 21st Mortgage had the paperwork fast. What they said was, “This is the next step. This is what we need. This is what we're gonna do.” That process was good.

Representative was very courteous and helpful. Answered all our questions and explained everything to us thoroughly and representative told us to call, inform them about any concerns or issues concerning our monthly mortgage payment.

Thanks to Elliott at 21st for helping me today, He said Congratulations on making your last payment which made me feel so good.. Also thanked me for being a loyal customer and ask if there was anything else he could do to help!! Such a pleasure for working with this company.. Thank you again Elliott

Ethan took my call this morning for my house payment, very friendly. I was very pleased with his customer service. Other call takers in the past is also amazing. I'm very pleased with everyone at 21st Mortgage!

The application process was simple, and Brian, the rep I worked with, was awesome. He helped me with all the questions that I had throughout the process.

My case manager Jacob was so wonderful. Very kind and understanding. They always make me feel like family and not just an account holder. I don't ever have anxiety if I need to call or ask questions, they are always kind and helpful. My call today, Jacob was awesome.

My telephone conversation on today with Mr. ** and Mr. ** was very professional, pleasant and helpful. Both gentlemen assist me in this matter. I appreciate the both of them. Thank you Mr. ** and Mr. **.

Was very helpful with what I needed done. I recommend them to everyone that I know looking for a loan. Anytime I have questions they are always nice to me and never make me feel like I am stupid for having questions. That means a lot when you're a single Mama.

He was very nice and helpful to work with. He was courteous and personable. He asked me how my day was which is always nice. So often customer service people rush you and it feels transactional. It’s nice because everyone is always pleasant to work with.

I was very happy with my experience with Mr **. Very nice and respectful guy. Left me with no concerns answered and explained to me fully. I would recommend him to anyone. Deff a great well done job!

Corey is always polite and understanding. Checks up on my account. Very professional. I would highly recommend him and thank you for working with us. Hopefully in the future we can get things under control and again I want to thank Corey for working with us.

Hannah were very good doing my payment over the phone. I like doing payment by phone with Hannah. She ask how I'm doing as well and she repeat thing clear. I rate her as 100 percent most of the time. If I do payment with someone else it always be send back.

Eric was great!! I have a tendency to ramble but he was able to keep up and did a great job empathizing. Recently this has been a really hard time for me having to go to treatment Monday through Friday so it was a really nice relief getting a chance to talk to somebody with a human personality

We have been with you all for 3 years and we have always been treated with kindness and respect. Now Working with JP and Davis is still the same. They both have been kind and respectful and willing to help in whatever way they can. Thank you for having great associates to guide us in difficult times

Honestly I have 21st Mortgage blocked because everyone we spoken to are rude as hell. But today my husband said he spoke to Josh and Candace today about our account and said for once it was a good experience. Thank you!!

Called to have account debit for monthly payments. Steven was very professional and was very helpful. I would recommend 21st Mortgage to my family and friends. He knew exactly what to do and it did not take very much time for him to complete the transaction.

The application process was kind of a pain because it was long-distance and it was back and forth. But overall it was okay. The time difference was not a big issue. They were available. However, the rate is extremely high. Also, they started quoting us on a larger amount than what we finally settled on. They started out at 7% for 130,000, with 40 down, and then went to 8.5% for 63,000 with 40 down. So, it's a percentage and a half higher, just because a lesser amount was borrowed. But that's where they run their business.

21st Mortgage has been absolutely wonderful working with me on payment arrangements. When Covid hit and also later when I've had any financial hardships. They are always friendly and very understanding.

Ms. ** has great customer service, great attitude, my experience this morning 100 percent Satisfaction. Would definitely recommend 21st Mortgage to family and Friends, they will definitely work with you.

I would like to recognize the following people for their exceptional customer service. This team has helped me so very much during a difficult situation. Courteous, caring and knowledgeable!

The process was kind of slow but it was good. My rep was good too. She was on it and very helpful. But they should let the people buying the home know everything they need upfront. They send things in and then turn around and say, “Oh, we need this other paperwork.”

Mr. ** has be very helpful to me and my family, and a very polite young man. He is professional while caring for my situation and my family. His assistance and and shared information has made my problem less difficult. Thank you.

My rep Drew was outstanding but the process took an awful long time because of the new requirements because of a COVID thing. Even after I explained the situation as to why I wasn't working as much as I was working and they talked to my employer and I gave the last three years of my W-2s and everything they asked for, they put so many hurdles for me to get the mortgage approved. Instead of trying to help people to get the ball rolling, every time I give them what they asked, they asked for something else. The process should have taken two weeks but it took a month and a half or more. I was about to give up a couple of times. But thankfully, the mortgage did happen and everything was good.

I had a very good experience with this company It was an easy way to go and everybody was very helpful. If I needed information, I could get it. I'm not really computer savvy but I got through it, and everything worked out. I was really happy with everything in the app. I knew right away that my loan was coming through. We were done in a couple of weeks. Definitely do business with 21st Mortgage.

It's been pretty good with 21st Mortgage. There were ups and downs just as any other loan and I had to jump through hoops. But other than that, it was great.

Super patient with us, as well as double checking information to make sure everything is correct, really amicable as well. I would definitely give him more stars, couldn't ask for a better customer service.

I was very pleased with Jennifer **. She handle my account excellent. Also she made sure if I had any questions she was there to help me. I'm really pleased to have such a friendly person handling my account and I would recommend 21st to anybody.

When I called to make payment they were understanding and helpful. Very appreciative. Have no problem calling again to make trailer payment. Would recommend anyone that I know to call and have them properly taken care of.

My payment was late because I been sick with the virus, Aaron was great helping me make the payment. With Me being sick I could make my payment still sick and hope to get better if not we’re going to the hospital so hopefully next month will be better. Thank you.

The guy my husband spoke with was extremely polite and pleasant. They helped us get through a tough time when we had covid. One of the ladies I dealt with is rude, and blows up your phone and email if you haven't paid by the fifth even though your payment book clearly states the 17th.... The company though is extremely awesome!!! The rates are great. Most of the people that work there are awesome!

My rep kept in contact the whole time and she let me know exactly what was going on step-by-step. She was pretty awesome. Everything was pretty smooth. But I didn't know a few things that were on my credit report that will be gone the next time I apply for something which will be to refinance this mortgage at a lower rate. I'll make my couple of payments and have it refinanced probably before the end of the year at a reasonable rate of under 3%.

Gentleman was very polite and knowledgeable. He answered my question without hesitation. Nice to talk to a representative with this type of stature. I don't like to talk to representatives either much but in this case there wasn't a problem. I wish other companies had representatives that had this much passion for their job like this gentleman does.

Lower payments. Hard to pay high mortgage. When you have more than one bill to pay I have more bills to pay. I need my house. I need help. There is just one of me. I work every day where I can pay what I can and buy groceries for my kids.

Graham was extremely courteous and helpful. Graham was also expedient in working to achieve the best possible solution to my request. He service was very appreciated. I feel very comfortable with continuing my relationship with 21st Mortgage.

Brittany excels at customer service! Competent, quick-witted, intelligent and accurate! She was a delight to speak with and a joy to laugh with! Count your blessings to employ such a one: she is priceless!

Thank you Olivia and Brandon for helping me out over the phone. Very helpful and very nice. They are there to help you. Thank you both. Customer satisfaction is always A plus. Have a great day and Always look forward to talking with you again.

21st Mortgage is a great place to do business with. They are friendly and understanding when you need it most. They have provided me with great customer service and options to help when I needed it the most.

The first gentleman that I got from 21st Mortgage was no help. I emailed him and called him, but he never go back to me, so then I had to call again and talk to a supervisor. She told me he was in the process of retiring and helped me out. She reassigned me to Trevor and he was awesome. He was super fast in responding to all my emails, always available when I called him and always answered questions.

My experience with 21st Mortgage have never had a problem. They're always with good customer service, respect, direct your call in a good manner way! I would most definitely refer anybody to this company. You won't be disappointed.

Devon was very nice in explaining the problem. Easy to understand. Pleasure doing business with him. He has very nice voice, easy to understand. Very polite, good manners, he would say, "Yes mam.. no mam". Nice gentleman.

Kristian ** assisted me this morning and she was awesome, she has great customer service skills and demonstrated, professionalism, knowledge and patience. I really had a great experience talking to Kristian ** today. I appreciate great customer service Kristian ** you're the best.

Josh was pleasant and articulate. He spoke clearly and was easy to understand and Very respectful. I speak with many folks throughout my day. To me it is refreshing to be treated with mutual respect, kindness, and patience as Josh did today. Thank you Josh and 21st for working with us through the last year.

Today I had the pleasure of speaking to Chloe and she was Awesome. Sometimes you can be fast, efficient and very friendly and that’s just what she did. I was at work but dealing with her and making the call short and great was just a great experience and makes my day just that much better. Thanks again Chloe. You were Great!

Very helpful representative that sorted out my issue rapidly and had needed information readily available. Very polite and attentive as well. Very knowledgeable about situation and quickly found solution. Completely satisfied with service.

We are in Hurricane Ida aftermath. I called a few times to give me time to organize finances with bank and delay mortgage a bit. Joseph and Bridgette has been so helpful in working with me to ensure I did make payment when I could. Thank you for working with me.

First off shoutout to Libby! She is amazing! 21st Mortgage has helped myself & wife throughout this whole year any time we needed some assistance with no hassle or any issues. We appreciate it & will continue to be loyal customers of Theirs. Thank you guys so much!

I have this pleasure of speaking with Jackson. He was very nice helped me with all of my questions and overall amazing customer service. 5 stars for Being knowledgeable. Met and he met all of my needs and worries.

Austin is always very polite, respectful, and courteous as well as helpful. It is always a pleasure to work with Austin. Customer service is important in today's world and Austin knows that. Have a blessed day.

We were comfortable with 21st Mortgage. Everything was easy and self-explanatory. I also like the rates and terms and I'm good with it.

I felt like the process went fairly smoothly. There are always obstacles in loan application but the person working with me was Brian ** and he was helpful and informative. He kept me in the loop during the whole process. Only complaint was wish could have been informed earlier in process that we needed flood insurance.

The rep I worked with was wonderful. If I had any questions, he was always right there to answer. The experience was great. I got updated all the time. Everything fell into place just nicely. I had all of my paperwork, so the whole transition went very smoothly. I'd recommend 21st Mortgage.

I had a terrible experience with 21st Mortgage. They had approved me several of times and sent approval letters and even allowed me to close with the manufacturer that I was going to buy the mobile home through. After I paid my money for the mobile home they then came back and said I wasn't approved. This should have been done when I first applied with this company. I have never experienced anything like this before.

Everyone at Twenty First has always been helpful and polite. I have mostly dealt with Dalton **, Matt, and supervisor Wes **. I appreciate their kindness and handling of my payment arrangements and in handling my account.

They are nice and always helpful! I would definitely recommend them to my family and friends! They always answer any questions I may have! They really do care about others! I couldn't ask for better people to help take care of our house payment!

I couldn’t have asked for a better group of people to work with.. I would recommend 21st Mortgage to everyone… Every time I’ve had a problem they have always tried their hardest to help in anyway possible and that means a lot this day In time… I want to say thanks again.

Ben was so helpful and so nice! I appreciate him very much. I had forgotten to make my payment then couldn't get online to do so. Called the number and Ben answered and was very helpful and resolved the issue, payment made!

Great customer service skills. Very helpful, polite, and kind. Great communication skills. Always returns my call if he is busy and/or out of the office. Will ** gets a five star rating from my husband and I.

I would like to thank Codie for helping me and my family. She has been so helpful to us. She is nice to talk to phone the phone and so helpful. I would give her more stars but 5 is all it would let me give her. Thanks again Codie.

Had a problem with my account. The person I spoke to was courteous and knowledgeable on what I need to do. He gave me directions on what was need to do and the timeframe that it was needed to be done in.

The two gentlemen were Very professional and polite, seemed to genuinely want to help. Listed some possible options and briefly described what the process would be as far as trying to resolve the account in a positive way.

I am very happy with this company. They are great to work with. Very understanding when you have questions and concerns! I would highly recommend them to anyone. I have had a great experience with working with them. They are here to help you in any way they can.

I wasn't happy. Their system is flawed. I got pre-approved so I went and looked at the house. Then, the guy I worked with was on vacation for a week which was no big deal, but all of a sudden, we had to get all this stuff done before they would even send the appraiser out. That took a week to a week and a half, and that's if you bug them enough to get your appraisal back.

The process for the mortgage was very smooth, rapid and really simple. When we applied, they approved us in less than 24 hours. They gave us a list of things that they needed. We sent them and we had the appraisal done. There was a problem with the title, but they worked very diligently to handle it and get resolved. We did everything over the phone or through the mail. The first gentleman we spoke to worked through it with us and then he went on vacation. Unfortunately, he did not give me the name of the person who was taking over for him, so I went through three people. That upset me. I understand people have to go on vacation, but there should have been someone dedicated to take over our account.

They were exceptionally helpful. I called the rep I worked with, Ryan, several times with questions and he answered them very good. It was a totally new process that I’m going through, I never bought a house before. He explained everything in great detail where I didn’t have any concerns.

The application process took a good while because we were back and forth with the lawyers and the bank that had the title to begin with. But all in all, it was good. Their rep Trevor was great. He was a big help. I could call him anytime within working hours. Everything went smoothly with him. It was a confusing application process online but we figured it out. It would have been better in person. Other than that, I was very comfortable working with 21st Mortgage.

21st has been very great to work with during some rough patches in my life. My account rep Graham and the managers all are very understanding. Great job, wouldn't want to work with any other mortgage company.

I'm like the happiest person in the world right now. This mortgage company has been the best experience. Would recommend to my friends. Online payments were easy-to-use. Customer service is greatly appreciated.

The application process with 21st Mortgage was a little lengthy but I understand why. I didn't see too many unnecessary criteria that they were looking for. The process was straightforward and to the point. All the way to closing, it took a month and a half. The rep was very knowledgeable and it seemed like he'd been with the company for a long time. He tried to get me the best rate for the home for a 17-year mortgage but he did a great job. He walked me every step of the way. What impressed me the most was that he was very knowledgeable of the home loans for mobile homes especially. And whenever I did have a question that I thought was a big deal, he would get back to me within minutes sometimes. He was very willing to listen to me and help me out through any of the rough patches I had overpricing and fees. There were a few times when I was hit by unexpected fees but he walked me through it and assured me everything was fine.

I put my application in and I had an answer within two hours. But I had to wait for my closing to happen on my old house before I could do the closing on this house. So the process took five weeks from start to finish. I had bought the home I'm in through Harmony Homes and they were in contact with my rep John. He sent me a list of stuff they needed and I emailed everything to him. My mortgage was quick, simple and easy. But 21st could have kept me abreast as they did the broker.

Once we got all the paperwork needed, everything else was straightforward. Working with the reps was great. If I had any questions, they got back to us. If they didn't answer when we called, they got back relatively quickly. It was an overall good experience with this company.

The whole thing with 21st Mortgage was easy. They made it really great. The rep I worked with was very responsive. Once I got pretty far into the process, gave me the okay to talk to my Realtor so they could work out some final details. It was also easy to communicate via the portal, where you can upload documents. The rate was also fair. The rate is higher than normal and I had some pre-approvals on more traditional mortgages. I had a timeframe that I was under and there were so many more hoops I would have had to jump through and things I would have had to worry about than the higher rate, it's acceptable for the position I was in.

21st Mortgage gave the best price. They were great, and everything was pretty smooth.

Very courteous people, helpful and understanding of my situation and easy to work with. The staff helped me understand my insurance as well as my escrow. The team also sent any documents that I needed for a refinance.

We called into 21st Mortgage twice and explained our situation with the loss of a job, we spoke with Adam and his supervisor Heather and both were very understanding and extremely helpful. They worked with us and went above and beyond to help us and set our minds at ease!!! Thank you so much Adam and Heather for being so kind!! This world truly needs more people like you!!! God bless you all!!!

Good morning, the agent who assisted me with my payment was very helpful this morning. She helped with understanding all fees associated with my payment and was an overall pleasure to work and speak with.

I have been working with 21st for about 20 years. They really work with you. They try to offer suggestions and their customer service is great. I have had the pleasure of dealing with many customer service over all these years. Currently Adams is my representative and he has been great. Thanks 21st Mortgage for A1 service.

Ashley with 21st Mortgage was very thorough, professional and understanding to my expressed needs with my account!! 21st Mortgage has been exceptional from day one and I recommend them to anyone who is looking for a mortgage company!!

I checked on a few companies and 21st was the most responsive. If I had any questions throughout the entire process, I could give them a call or leave a voice message, and they would call back pretty well. Most of the transactions were handled via email and they were very responsive. The only thing that was a little bit of a delay was around the title piece and getting all that cleared up. Specifically, I had to go down to the taxing agency and clearing out a number of things. So for those individuals that have never bought a mobile home before, 21st should walk them through the process and how it may be a little bit different than if they bought other homes that are brick and mortar in the past. Other than that, everything else was really good.

21st Mortgage had a good reputation and getting the mortgage from them was great. All of it was online. I had pre-approval within 24 hours. The rest of it took 61 days. They required a lot of documentation that kind of drove my title company crazy, but I don't care because I don’t like my title company. 21st was fantastic. Whenever I contacted them, I always heard back quickly and they would let me know what was going on, the status of paperwork and what they were waiting on. I love the convenience of it and that I could scan all my documents and send it in online. The lending process was really good. I wanted online, I wanted easy and I got all that.

We did the entire process through somewhere else first and it was easier with 21st. I liked how I could do the process online and see everything, like my progress. That was super helpful. Also, the communication was 100 times better than what we had dealt with before.

We went through another place, and they have a threshold that we couldn't meet. 21st Mortgage was able to help us meet that threshold. They were also pretty prompt and responsive. Email was way faster than calling sometimes because sometimes they’re on another call. The process took a little bit of time. It was mostly the insurance company I went through that was giving us the hiccup and not the mortgage company, but it was just a lot of stuff required from us. We would do a couple of things and like, “Oh, well, now we need this bunch of stuff.” We didn't have it yet. So, that was what kind of took it forever. So, you just make sure you have your ducks in a row before you start undertaking this process. I had a house before and I didn't have to go through this much stuff with them. Once you finish a couple of things, they'll add more stuff on. Other than that, the process was very clean.

I would give no stars however can’t to post so here it goes ….They file complaints for the customer (mortgage holder) however after being passed to this one and that one and repeatedly repeating yourself.. in the end they are no help and a waste of time to file a complaint with and no matter what you still have to meet your obligations as the mortgage holder.. DO NOT do a welcome with 21st until you make sure your mobile home is not only placed on your lot but is to meet allll your expectations, this includes making sure every room is correct and everything that room is supposed to have is correct, from lighting to trim!! Check all your paperwork carefully and take pictures of what your new home is to look like!!! Accept nothing less than what you the home owner deserves!!!

It wasn't a terrible experience. 21st Mortgage's was willing to work with us on certain things. That made it pretty easy in getting things turned in. The closing part was probably one of the last things. The attorney that we used that day for our closing was overwhelmed in terms of the number of things that she had to do that day. She only allotted like 45 minutes to an hour. That wasn't so much 21st Mortgage's fault, but there were a lot of unanswered questions that day.

This was the easiest mortgage I've ever had to do, and I've done plenty of them. I just answer emails. When 21st would ask me to send things, I'd send it. I had to call the loan officer a couple of times because there were a few things I didn't understand and he was very helpful. Everything went really well and we were happy with the process. Everything was pretty acceptable for us. 21st Mortgage is great and people should use them.

The 21st Mortgage Corporation rep was nice, but he didn't communicate very well. Because even the guy we purchased the home from had issues with him just communicating. But other than that, he was polite. Even when they were paying the guy, he told him to overnight it. And the guy told me to tell him, instead of him calling him, he told me to tell him that it'd be two nights 'cause of the area he was in. And I told him, and then he told the guy, “You could have told me that you couldn't overnight it to this office and I could have went to my other office that I was supposed to work at anyways, and you could have overnighted it."

Everything went good with 21st Mortgage, although their interest rate is higher than the other two banks that I was talking to.

The application process was super easy and every time I had a question, I can just reach out. The rep, Jonathan, was super nice. I'm sure I called him 20 million times but I never felt a push there. He was always happy to help.

My loan officer, Jonathan, was really helpful. He would send me a text when they needed something. It was great communication. Also, we were supposed to sign on the 15th of July and then, they said we'd do it on the 9th. It was a week ahead of time.

They were super quick and super efficient in some aspects. My only complaint is the time that they take to get back to me. I understand that filing paperwork and doing all this stuff is not such a quick process but I feel like they could have been a little bit quicker about responding. Other than that, they had no issue dealing with my manufactured home, while other companies are really anal about that.

The process for the land took four months but for the house, it was like a month, which was pretty quick. But the rate is extremely high for me having good credit.

Very friendly and understanding... Willing to work with you on an individual basis and treat you like family. Have always been treated professionally and in a timely manner. Never made to feel like I was just an account but a valued member of a community.

21st Mortgage was super easy to work with and they made the process all quick.

I talked to Olivia today about our acct. We have been customers for 6 years now. We have had a very rough couple of months and fell behind in our payments. 21st has been understanding in this. Olivia was very polite and went above and beyond to find ways to comfort and aid us in this troubled time.