21st Mortgage Corporation Reviews

Good customer service experience with Bailey, all my question are answer and address accordingly. He gave informative answer to my inquiry regarding my property tax, Insurance policy and payment booklet.

Very good first time home buying experience. John ** was patient and kind throughout purchase. The company was quick to respond and efficient. I have and will recommend this company to anyone interested in purchasing a modular home.

The whole process took about a month and a half. The application process was pretty fair and easy. The guy that we were working with answered our questions. But at times, it was kinda hard for us to reach him. He could've done a little bit better job interacting with us. Sometimes, we'll try to call on them when we had a question and he wouldn't call or email back. Sometimes it was a little bit of a struggle trying to reach them. They should be more available for the customer. But overall, I was satisfied. They helped us out. I'll recommend it to someone else.

My wife and I got approved for a home loan but she happened to lose her job. So the lending officer told me that we couldn't proceed because we needed her income. We needed to get out from where we were at and the next that I could do was to either get a mobile home or a prefabricated house. So I was looking and I talked to the Realtor that was selling the particular house I bought. She mentioned some different loan companies for mobile homes and I found 21st Mortgage. I'm able to pay for the property and the loan on my own without my wife's income.

Beginning to end, super friendly caring, quick and efficient. Find ways to work with others to get you the loan and your home. So glad our community referred us to 21st. Will definitely refer others..

Recently worked with 21st on my new mortgage. They keep you informed about what they have and what they need. Very responsive to questions. Very good experience. Prompt service. Easy access website. All around, highly satisfied. Will surely recommend.

Grant ** worked diligently with the trailer park to complete my trailer sale. The trailer park was not very cooperative. But Grant found a way to complete the sale to my satisfaction. Thank you for your hard work and diligence.

I felt everything was smooth with the closing except the end when neither the seller and I were not given clear directions with the fact that we had to overnight the documents and my seller received her package later. Also, the seller and I were left dealing with the lot rent contract which had there been a title company involved that would have been taken care of. Lastly, if I had not been experienced in closing on a home loan I would have been lost since there was no one helping us with the closing end of things. Underwriting and my loan officer were great but the closing could have been better with clear communication.

Drew was always there for us when needed. By times I was totally confused on the process but Drew got me thought it. Our last BIG purchase was our home which we sold before we bought the mobile home. I remembered some things that needed done....but I had forgot a lot too. We love the new mobile. 1 floor easy to take care. Right now we are obligated to stay in this area (family) but at some point a move to FL may be possible and if need we will be in touch with Drew to get us that mobile as we will move to another senior community.

Because you do not use electronic communications, my wife and I sat for over 7 hours waiting for a FedEx package with closing documents. How 19th century do you want to go. We then had to wait another 8 hours for you to send the money to the seller, instead of electronic wiring to them. Very backward, to say the least. Update your systems and procedures for God's sake. I am not going to go into the backward escrow and qualification procedures. I would be writing all day long. All in all on a scale of 1 to 10, you guys are a minus 10.

I was looking at a house and I first started talking to Rocket Mortgage, which is a sister company of 21st Mortgage, and they pointed me into that direction when I found out that they didn't deal in mobile homes. Buying a house is a big deal, but it felt like a lot of stuff went in to the process and I have a few recommendations that may not make it such a strenuous deal. They need to improve the process and not have their customers send all these same copies of stuff over and over. For instance, I filled a verification of employment form, but they wanted my employers from all the way to a year back. Other than that, they are good people and I really recommend one of the persons I talked to named Chris. We went the full 60 days of our term and overall, it was really a great experience.

21st Mortgage has all ways worked with me when I have short comings. When everything is good I rarely hear from them which I like to not be bothered by the mortgage company. I recommend 21st to new upcoming homeowners.

The Team at 21st have been very helpful in working around problems I have had financially. They have never been jerks about any of it and have 100 percent been nice and allowed the payment plans of my choosing.

First I must mention my loan originator Grant **, he was wonderful to work with. His information is Originator NMLS #**. 21st Mortgage NMLS #2280. He was patient, professional and extremely understanding whenever I got anxious. My family was looking to purchase a vacation home in a Campground community it was a park model home and we needed to finance. From my first phone call to your bank which put me in touch with Grant, until closing day we communicated on a daily basis. 21st Bank kept me in the loop the entire time, I never had to wonder where we were in the application process. The daily updates as I submitted my paperwork and as we worked to close was a godsend. Grant kept in touch almost everyday. He was always pleasant even with my numerous questions.

I was going to get a house through the bank and some things happened with the partner that I had. Then, I came to a place where I didn’t want to have to worry about all the other stuff. So, I decided to try to get into a trailer. My realtor brought up 21st Mortgage and said that they were a pretty good company. So, that was the route I went. The application process was good but on the first trailer that I was going to buy, I had a lot of issues as far as communication. I went back and forth of sending something, then they asked me to send it again and again. But what that really boiled down to was that that home just wasn't the one that was for me. So sometimes higher powers make things not work. When the second process came up, everything clicked and the response from the reps was good.

We purchased our mobile home in 2018. Process was fast and very easy. 21st is a great lender. We just wish the interest rates was lower. Everything was great. If we had to use them again I definitely would.

21st is a good place to do business with. They will help you and give you more time if you're having a difficult time like myself. I just don't like all the phone calls. These is a few people there that don't have any compassion for what's going on in your life and get attitudes with you, but all in all it's a really good company. Bridgette and Sam have always done me good.

21st Mortgage did a good job. The only thing that was weird was the Realtor that I used. I really wanted to control the documentation and content. I was getting emails from the 21st guy. But then, my realtor wanted everything to go through them to keep it all organized. It wasn't a bad experience though. The online stuff was great and really simple to go through. The updates were good too. It was a smooth process.

I enjoyed working with Jill on a monthly basis. When dealing with hardships and working on making things work, she was full of compassion and understanding. It was more than just someone collecting a debt. I appreciated all the help she gave me during covid-19 shutdown and making sure that every option was available to me.

Called several weeks back to get info on how to pay off my mortgage and to see if I could do it over the phone. With my surprise they said the only way I could pay it off was to send a check thru the mail!! Was thinking to myself this place should be called 20th mortgage! Lol! So today I called just to double check that I couldn’t pay over the phone and luckily Valerie answered the phone! Told her what I wanted to do and she said no problem and within minutes my account was paid for!! Valerie deserves a raise or a promotion!!!

My husband lost his job, and we have been having a hard time making our mortgage payment. I called and spoke to Andy, and he worked with me and set us up with the loss deferment. Caleb his supervisor was very nice as well as Andy and the application was approved within 24 hours.

Morgan's customer service skills were absolutely amazing. Period. She helped me process my house payment and answered any other questions I had. Period. Morgan was very professional and I appreciate her helping me.

My review. I truly appreciate it the way he spoke with me on the phone. Very respectful and patient going over my account even when I asked him the same question twice. He went over my account with a pleasant tone.

I am very happy with the way you have helped me with my loan during this pandemic as well as other issues and rate your service very highly. I am looking to refinance my loan and I hope you will be able to assist me with this soon. I refer all my friends and family to you. Thank you all for all that you do for everyone.

I've had no problems with 21st in the 5 years I've dealt with them. However, I've recently retired and won't get paid each month until the 21st. I don't understand why I can't change my monthly due date until, say the 20th. Please have someone explain....

I talked with a representative named Lindsey and she was very helpful and answered all my questions. It was a good phone experience and I got what I needed. She was able to process my payment over the phone very smoothly.

The application process at 21st Mortgage took a while but that's 'cause my Realtor lives in Florida, I'm in Michigan and the mortgage place is in Tennessee. So we did everything remotely. I had to take pictures of everything. I had it emailed to me, then I had to print it out, and then I had to email it again and fax it. So it was a long process. But the mortgage was smooth. Everything was fine, but the interest rate. The interest rate's 10.5. But I had something on my credit, that's why it's 10.5.

This is such a great company. They worked with us so kindly during this time. I would recommend 21st Century to anyone looking to purchase a house. Everyone is so nice. Especially ZEB!!!!! Very helpful and great attitude.

Our experience with 21st Mortgage was excellent. The rep I worked with was amazing as well. Step-by-step, he'd send me emails, "I need this, I need that. Hey, you filled this out wrong." I highly recommend them.

We were purchasing a manufactured home from a family member. I applied online for a mortgage with 21st Mortgage. The process took a little over 60 days. The only thing was they put some things in my mortgage that wasn't actually paying off my family member. They gave me a down payment amount and when they added the additional things, it's just closing stuff. I would’ve been happy to have paid cash for that. They just rushed it on through. So, it would’ve been harder for them to send me all that paperwork back and then redo it, than for me to just go ahead and let it go. So, I did and it cost me some more hassles at the bank when I went to get my down payment.

The application at 21st Mortgage was an easy process. But it was a little confusing and I didn't get much guidance from the loan agent. It was mostly like, “Okay, go online and look up yourself and read it.” when explaining everything. There was a little bit of lack of communication, too. It was hard to get ahold of them. I felt like I have to be after him. There were times where I would call and it would go straight to voicemail, which I understand, people get busy, but it was quite often. Towards the end, it got a little better once my Realtor got in the middle, and between the both of us started calling in. But my agent was very knowledgeable.

I wish the interest rate was lower. But other than that, the process went smoothly. The one that I talked to from 21st Mortgage most of the time was Joy. She answered all the questions that I needed to be answered, gave me more information, and what I needed to have. She did just fine.

The progress of obtaining the mortgage from 21st Mortgage was slow but everything worked out fine and the rep was very helpful. It took almost a month but it could have gone a little more quickly. Also, I wish the rates were lower but it works.

21st Mortgage was the only one that would mortgage a mobile home on land. Once the paperwork was submitted to them, everything was fine. The process was very easy. It took about a month from beginning to end. The interest rate was ridiculously high. But that was the only option that I had at the time. With the review of the history of 21st Mortgage, what I found online, I would not recommend them.

The process seemed very fast and efficient. I was kept in touch with 21st Mortgage, and we were all on the same page for every part. Teresa was quick in getting back to me. If we were playing phone tag or if I just needed to shoot her a quick email, she was very quick at getting back. The only rough patch was with my employment with those people. Everything with 21st was great.

Kristina was very polite and efficient. She gave reference number before I had to ask for it. It made a easy time to make mortgage payment. I would work with her again and truth be told she is friendlier than most of the agents. Thank you Kristina.

Brianna M provided excellent customer service, answered all my questions and provided resources to help me in the future. Definitely best call I've had with 21st. Look forward to calling next month.

Very polite and understanding people. Very helpful in topics of what could be done. Thank you so much for helping me out. I definitely recommend this company to anyone in need of a bank to do business. I am very glad I found this company to work with.

Communication and customer service is amazing!! We are currently struggling with the Pandemic and Ben has been so helpful and assuring. Very nice people and always willing to help. Always willing to work with us.

My experience with 21st Mortgage has been fantastic. My loan officer is Shavana ** - throughout the difficultly we have had with Stonebridge/Sun home’s management- Veronica , 21st Mortgage helped answer my questions and were extremely understanding. Even though we are going through some tough times due to covid - 21st Mortgage has shown compassion and even offered different ways that may help. Unlike the manager here at Stonebridge at 11555 Culebra Rd- 21st has always answer the phone or called back when they said they would. They had actual conversation with me regarding my specific issues. I would recommend 21st Mortgage 100% to anyone.

Pleased with polite service and they are trying the best. Thank you so much for your help and time. It was a good day and time. I am happy to hear from you. Hope you are doing well and that you have a wonderful day. I really appreciate your help and support. Will always be here for you and hope the best for you.

21st Mortgage is always helpful when I pay my mortgage. Hannah was really awesome today. Very nice and was helpful. So are the other employees. Thank you for all you do and for your hard work.

Every time I’ve called with a question or concern regarding my account they were more than helpful and very understanding, they talk to you with respect and treat you like a person, I would absolutely recommend to someone.

Briana was so helpful and courteous during this hardship. She has been working with me over several months since the payments are based on rental income and so many people are late making payments to us. It is definitely helpful to have your help.

Hanna in the Tennessee office helped me get everything figured out while I am out of work. New York worker’s compensation has messed up my paperwork and is only giving me &133.33 a week. Hanna and the team went above and beyond to help me.

I have been with this mortgage company for 5 years and they are always friendly, quick and do what they say they will do! Staff is excellent, personable and thoughtful. Due to the fact that they are located in Florida they have extended their hours.

I have been a client of 21st Mortgage for about 10 years. Life is never easy but certainly COVID19 has been a game changer for lenders & mortgagees with financial problems, business failures, job losses, and illnesses in record numbers. These two agents above named are always professional in their dealings with me. Certainly they are helping people in overwhelming situations and should be so recognized.

I love the way they call and check on you. They are always so nice. He is just so good. Also the way they work with you when you have a problem the month if you have issues paying your rent. Then he asks how your day is and always says have a good day.

Friendly and professional service. Very helpful with answering questions and special requests. Ms. Melissa ** is always helpful, when I need assistance, with my account. The other CSR are equally as helpful, if she is not available. There is never a long wait time, on the phone when I call, they answer promptly. Thank you.

Toshia was very kind and helpful. She was able to answer all my questions, and she was able to start the process to resolve the issue I called 21st Mortgage about, which I really appreciate. Kudos to Toshia and the team at 21st Mortgage!

Everything was done online and it was pretty easy. Everything got done in a couple of weeks. 21st Mortgage is a good company to work with. They get you approved pretty quick.

Very courteous and extremely nice. I was stressing out and she talked to me. Help me understand what we were doing. Very thankful to have good people like ya'll. I hope this is helpful to me and once again thank you guys for being there for us in this time of need or anytime. You guys are great. Thank you.

I don’t feel like they try and help much and when I tell them what is going on they put me on hold and then someone else comes on and you have to repeat the same thing over and and then they make you feel low by saying, "Can you go to helping hands?" etc. And when you let them know what is going they call every day for me to tell them the same thing and they get mad if I don’t answer the phone call cause I just told them the day before and don’t want to tell them again and one guy told me that they can’t work with no more and said they would repo if I couldn’t get caught up and I’m not the only one they do this.

Thanks to covid lockdowns, we fell behind on our mortgage payment. I called 21st Mortgage to let them know our payment was going to be late, and didn't know by how much. All of our other bills were behind as well and we were trying to find some way to catch up. Shelby got us hooked up for a deferment for not only September's payment but October's as well, which will give us a chance to catch up on our other bills. We don't have to pay back a loan. Our interest rate won't go up. We simply have to tack on the two deferred months at the end of our loan.

My experience with century 21st, was overall a very good experience. They worked with me every step of the way. If I was in trouble they help me find a solution a few times if it wasn't for them working with me. I would have lost my home but they stayed by my side. They worked with me not against me. And today I made my last payment on my home. It's now mine. Thank you century 21st for all of your help.

We had a mortgage 12 years ago with 21st and they were good to us. We went with them again and the reps we worked with were all very good. The online application process was a little slow and took a couple of months but I understood that because of COVID, everything slows down.

Very helpful and courteous. Answered my question and provided needed information. I appreciated the assistance and all of the advice during this time of hardship this pandemic. Recommend Max. He is thorough and very intoned with assisting anyway he can.

I got a first time homebuyer loan plan through 21st Mortgage. When we close, we had a little bit of a difficulty. But I don't think it's because of the company. It's because of the seller. The process was not as difficult as some people made it out to be. It was a little bit difficult because that's normal. But I would recommend 21st. They made closing the loan easy. They sent me an email explaining everything that they need to close. I exchanged an email with Myra and Lyza. They did everything okay. They sent over the list that I needed and that was very helpful to me because it made things easier. 21st Mortgage is a good company and I'd tell other that they should consider it, if they don't have any other options. 21st is efficient.

21st Mortgage is a great company to work with. I shopped around a little a bit but I was real happy with what I got with them. I pretty much applied online. The whole process took less than 30 days. I had a great experience. I'm really happy with it. The loan officer that I worked with was really good. His name was Tyler and he was straightforward with everything. He was very professional and very helpful. He helped me out with any questions I had and he told me what I needed to do. He responded right away. He was on top of everything which was awesome. We got through it really quick. It was really a painless process with him. He made it really easy for me. He did a great job. I was very comfortable with him.

Most of the mortgage lenders in Utah County only do home loans and not mobile homes loans. When I searched on web to see who does on home loans on mobile homes, 21st Mortgage was one of the first companies that popped up on the website. Their people's tag and reviews looked more appealing than the other company. I submitted a very easy application online through 21st Mortgage. After doing that, I put a random number in because I wanted to see if I would even be approved before I started searching. So I put a loan out for 90,000 to see if I was approved and they approved me right away. After submitting the application, within an hour or two, they sent me a confirmation if I was accepted or not. They automatically gave me my approval notice and a loan officer to find for that approval notice.

When I was trying to get my mortgage ready, I'd have to call and there'd be no communication from the people at 21st Mortgage. I'd have to call again and I could never get a response. It was definitely lacking in the communication and customer service aspects. But they were the only ones that would do the mortgage for a trailer. They also came highly recommended by my agent who was helping me with the house. But if I could have gone with somebody else, I would have. It was really not a great experience. But since the closing, things have gotten much better. Once we closed on the house, it seemed like I could get communications and everything that I needed.

When I had a question, they were always there to answer it. They were always on top of stuff. I really appreciate the experience. It was a mobile home loan and there was no complication in the application itself. Everything was really self-explanatory. Whoever was looking over the application responded quickly within the day or two. I've had a home loan before and I've never had such a quick response on anything. Usually, when you get a house loan, it takes months, months and months. But 21st Mortgage responding so quickly was remarkable. My loan officer did a great job. She's got a lot of applicants so there were times when she can't take my call. But somebody that was right there in the same office answered my question and if they couldn't do it, Nicki called me back or emailed me, and we just got through it. She was awesome.

Applying with 21st Mortgage was a very straightforward and quick. I was looking at homes for sale and when I found one that I wanted, I went with 21st for financing. I submitted my application on a Friday and got an answer the following Tuesday. The rep whom I worked with helped me out with the seller of the home I wanted. I had questions about financing and he was able to answer those really quickly. The rep tried to help me out and ease the seller's concerns as the seller didn't want to send the title through mail. We had to message the seller over and over and say that was how it had to be and erase his concerns before he finally sold to us.

21st Mortgage made my buying a new home so easy. I was helped in anything needed as was explained on every step needed to get my loan closed asap. My loan agent Ryan was there every step of the way helping me understand how and what I needed to send in for my loan. Thank you 21st Mortgage for making my dream of buying a home so easy.

Being in the Title Insurance industry I can honestly say this was a very pleasant experience and it all went very smoothly. I really liked the daily update. Ryan was very professional and did a great job.

My closing was canceled three times, but feel the closing Attorney was responsible for at least 50% of problem(s). I must give high marks to 21st Mortgage's Mr Ken **. He went out of his way several times, to help with getting my mortgage. Thank you Mr **!! -Jon D. **

We were asked to send in documents two times, The Seller was asked to send things in after closing. The credit the sellers were giving us was not given in settlement because closing documents were not typed up correct..and the realtor did not get all their money and I had to pay out of pocket since seller refused to pay. The seller had to make out a personal check and drive it over to us. I know you guys are busy but it was a lot of mistakes.

I wanted a mobile home. I asked my brother who had just bought one as well which mortgage company used and he told me 21st. I went with them and the approval was very easy. The rest of the process took longer than I expected and there was lack of communication. They had to use their own appraiser when we already had an appraiser lined up and ready to go. That had a lot to do with things taking so long. 21st Mortgage should have communicated that to us. We would have paid a bit extra rather than waiting another month as I was trying to get things done before I went back to school. The rest of the process went smoothly.

We refinanced with another institution after a year because 21st Mortgage was extremely high at their best rate 6.9%. They were angry because we refinanced and retained our escrow account which was our money. Don’t trust these people, they lie and will rip you off. We have insurance with them but they are high as well and we will discontinue soon. Do not use 21st mortgage for new mortgage loans. Highest fees, high interest and high insurance. We have a complaint filed with BBB and moving to the next step Federal Trade Commission. I hope this finds someone that has good credit as we do so you don’t get ripped off. Take the necessary steps to stop these criminals.

It's getting harder and harder to finance modular homes. I was buying one and 21st was the only company that would finance it. Their application process was extensive and we had to do a lot. Every time I have a question, I email 21st and I get an answer back. Going with 21st Mortgage took a long time but it worked.

I was interested in a manufactured house and when I clicked through Zillow, 21st Mortgage was one of the banks that came through as being able to give me a loan for a manufactured house. I applied online and I got a response right away. The process got a little frustrating because there was an issue with the title of the house that I chose. They couldn't give me an answer on when we would close because, from my understanding, nobody at 21st can figure out how to deal with the title issue. I was counting 30 days from when my offer was accepted and my offer was accepted back in April or May, which we should've closed towards the end of June. But then we were to close at August 13th. I was ready to move April and they kept saying in 30 more days and they need to extend it 45 days. It became a little bit of an issue because, at first, I feel like I wasn't even getting an estimate date.

I was very nervous going through the process with 21st but John, who worked out all the paperwork and everything, made me feel really relaxed. He told me to calm down and that everything will go through. It was my first time doing this and I would call him and say, "Do I have to cross the T when I write a name?" And he didn't make me feel stupid. I thought that was awesome. The underwriting and processing took six weeks at the most. The time frame was good. There was a lot of paperwork to fill out but that was about it. At the end of the day, we stepped back and looked at it and everything went very smoothly.

I bought a house off of my parents. They went through 21st, which was how I first heard of 21st. I was first to close back on the 11th and everything was finalized before September even came around. Also, the rep was very easy to talk to, easy to get ahold of, and answers any question I had. He was really good and everything went great.

We were buying a lake property and 21st was the only company that works with mobile homes and manufactured homes and those types of properties. That led us to them. The application process was very easy. It was done online and it was nice being able to do it that way and follow the progression of what's going on. The application and underwriting took a little longer than normal due to what's going on in the world and a bunch of refis and things like that. I wish it was quicker but I know the circumstances and it was out of their control. Other than that, we spoke with Lindsay and we had a great experience. They communicated with us very well and walked us through the process. We were overall very pleased with the whole process. Also, they specialize in properties that a lot of banks don't and that's what sets them apart.

We were purchasing a house and 21st Mortgage was the only place doing the loan that we needed. Applying with them was pretty easy. It took two months and the rep whom we worked with was really good. He was very helpful with any questions we had. If I couldn't get him over the phone, I would email him in the middle of the night and he would answer first thing in the morning. We're still talking to him. Things have been going well so far for us with 21st Mortgage.

21st Mortgage was the first company to reach out to me when I sent my application to mortgage companies. The process of getting a mortgage through them was hard and stressful. It took almost two months. They said I was approved and so I was excited. Even the person whom I was buying the house from got excited as well. But then 21st Mortgage kept on asking for more and more papers. At the time, there were so many emails and so much back and forth that it was very frustrating.

I was buying a new house for the first time and 21st Mortgage was one of the only companies I found that did mobile homes. Applying with them took a little over a month. I worked with their rep Tyler but he never really answered his phone. During the whole process, we only talked to him over the phone once and everything else was by email. It was hard getting answers from him at times. He should do better at getting back to the people he is talking to by phone call and instead of sending eight different emails with little pieces of information. Sometimes, I had my realtor try to get answers because we weren't getting feedback.

I needed a loan for a mobile home I wanted to buy. Justin who was my loan officer was on top of everything right from the start. Preapproval went fast and everything done through email and phone. He was patient and understanding. I would recommend this company.

21st Mortgage was the only company that would do a loan for my old manufactured home. The rep whom I worked with was nice. She was gone for a couple of weeks because of COVID but there was always somebody to take over. The reps who spoke to me always answered my questions. However, they never gave me a date on when we were gonna close and that stressed me out. I asked for a 30-day thing and I got a turnaround that was a little more than that. We had to pay hotel fees as a result. Also, I thought I would get a lower rate because rates are low but I didn't.

Applying with 21st Mortgage after my realtor referred me to them took a bit over a month. Everything went fine when I worked with their rep. So far, they are doing great for me.

I wanted to leave this review about the company because I am satisfied with the experience I had acquiring our loan. I filled out the application online and soon began to deal with our loan originator (Ryan **). He helped me step by step with all the paperwork I needed to turn in. He answered all my questions and concerns about the loan. I have not had any problems with payments or anything really so far. Thanks to 21st Mortgage for helping us buy our new home. Thanks Ryan for helping me through the process. I would recommend to anyone wanting to purchase a mobile home.

When we bought our home, 21st Mortgage was one of the lenders that accepted the offer. Then we refinanced through them for a better interest rate. The application process was easy. The only thing that I had an issue with was on the paperwork, it said that there was a certain date to turn in all the required documents, and it also said it could be extended if we were making good progress. We missed that deadline for one document and they had to re-pull the credit. That was frustrating. But other than that, it was fine. They were easy to work with and knowledgeable on any questions I had based on required documents. Whoever was handling my account was very helpful and answered any question. If she didn't know, she would always get back to me or have someone that could answer my question, whether it was about taxes or something she wasn't completely knowledgeable on, in a timely manner.

A friend of mine recommended 21st Mortgage, stating that they were a good refinance company when it came to manufactured homes. I took what she sent me and letting me know that she recommended for me to go with them. We had some little falls here and there but it was nothing on 21st Mortgage's side on why there was a delay. It all fell back on my other lenders that I was previously with at the time. If they would have had things more together there, then that could have been closed out a lot faster. Other than that, everything went smoothly. It was awesome how the reps at 21st Mortgage stayed in communication with me. Ryan, the rep, was on top of it and I didn't have a problem.

I looked online to see which would be the best option for me and I found 21st Mortgage. I applied and went on from there. The rep was very nice and she answered all my questions. It was for a first time home buying and I liked that 21st Mortgage gave me the opportunity to be a homebuyer when other people wouldn't. The whole process took less than a month. The rate is high but that's expected because I didn't have the best credit. It's doable and manageable. I could handle it.

The company that we were using didn’t tell us till two months later that they didn’t do mobile homes. So, that put us two months later. We called 21st Mortgage and it was the fastest process we’ve ever done. We've refinanced a couple times and we've bought a couple houses, and it was a lot faster than those. It was also simple. It would’ve been helpful though if you only paid the down payment.

When I was refinancing, I had to get all the exact same paperwork that I've already given them three years ago. If the finance company is through 21st Mortgage and they got all the paperwork, it's already been done before. I didn't see any reason for me having to go back and redo it. They didn't keep the paperwork on file, which was an inconvenience. The experience was difficult for me, but I never saw illegal stuff. They gotta do the right thing, but the right thing ain't always right. I'd already paid for the house for four years before and then there was some conflict about a job. I was wrong on the exact day of a job four years ago. Other than that, everything went well, so the woman, Kelly, did a really good job. She handled things well.

21st Mortgage was very easy to work with, answered an and all question quickly. The mortgage corporation was very polite and and knowledgeable. I would highly recommend this company to anyone looking for a new home.

This process was very smooth, seamless and easy. We had a significant change in pay because of COVID-19 and Tyler ** never once talked down to us or made us feel insignificant. When I called to pay my escrow Carly was so very patient and helpful! Joy followed up with me after Carly took my payment and she too was very supportive and sympathetic. We truly couldn't have asked for a better experience!

I used 21st Mortgage about a year ago to get the mortgage and then, I wanted to have a refi. It was a lot of work and the underwriters required too much. Still, 21st Mortgage was great.

It was a smooth, painless and easy process. Once a lender was assigned to my application the process was easily completed. Any time I called I received an answer or call back with the answer. Emails were always responded to within a timely manner.

In speaking with Robby **, he was very helpful and very informative in answering my questions. He was caring and respectful. He did an excellent job. I would highly recommend calling Robby if you are thinking about buying or refinancing your home.

I was in a situation and I just got caught up on payments today. I was working with Hannah **, account manager, who was very considerate in situations I was in. She explained everything in a manner that did not make me uncomfortable at all. I thank her for working with me and helping me get things caught up. She is a great asset to your company!!!! Thank you!

I was purchasing a mobile home and the mortgage application with 21st Mortgage was very easy to follow. I thought it was going to be harder but it was actually very smooth and cool. I was trying to get to see if I was pre-approved, so I was not sure which home I was going to purchase. So it took two months for the loan process to complete. Their rep was always there when I had questions even at the end when we were about to close. She was still replying to my email even if she was on vacation.

We were looking into the trailers but we figured out that we couldn't do a conventional mortgage. We had to do the CHFA loan. we started looking into who would do CHFA loans in the state of Delaware and one of the first people we came across with was 21st Mortgage. We applied and got it pretty much approved right away. They had good rates and it was just a great experience from start to finish. Everything went through very quickly and easily.

The rates and terms with 21st Mortgage are fine. Their agent is working very good.

This company is loaded with the most insane deceptive lending practices in the industry. Ryan ** was the loan originator acting as the underwriter for a mobile home purchase. During the process he states an issue over the phone, we resolved the issue. He then counters with new issues that were never discussed during the original phone call. Beware! of this company as they will string you along and cause you to lose out on a property due to their bait and switch tactics. RUN as fast as you can from these crooks! Get everything in writing because this company will change your lending terms at the last minute.

The only thing that would've made our experience better would've been having a local branch to walk into. I guess we're a little bit old-school and prefer face to face contact over digital contact. Overall we had a very good experience and our loan specialist, Grant was very nice.

There are not a lot of lenders that loan for mobile homes. I talked with a lender that did mobile homes but the age of the mobile home I was looking at was too old so they recommended 21st. They specialize in mobile homes nationally. I found 21st online. I filled out their application and send it just to see what would come back. It came back with a positive result and I started the process. I kinda made the process longer because I kept finding places and after an investigation, I didn't want them. I kept finding things wrong with the places I wanted. Each time, I needed to start over with a new home, I would have to start the approval process over. I ended up doing the many parts of the process again and that didn't make sense.

Yes, very kind and friendly. Really helped us out!!! Thanks a great company! Yes, I would recommend friends and family. A great company to deal with. Helped us out when we really was in need. Called and kept up with calls.

I was very happy with loan officer and the way he did everything and 21st Mortgage services. I was not so happy with our closing and the way it was handled. The closer came to the sellers house but was in a hurry to get to another closing, he didn't take the time to explain anything and today I have no signed documents to show the seller sold me the property. He just gave me a copy of paperwork and the seller got nothing.

When I decided to try and refinance my trailer I did not know how to go about doing it. The people at 21st were so helpful even having to explain things more than once. Lindsey ** was the best at helping me. She went above and beyond to make everything for me to understand and get things done.

Kellie ** guided me through the entire process. The amazing response time of the underwriters moved our closing through in an expedient manner and I could not have asked for a better method to than the "to do" list provided every step of the way. 21st offered financing under a situation which I would have thought impossible.

This company's customer service is terrible! I've been sent 2 identical form letters from two different people in the Insurance Dept. Don't these people document what they're doing? Very poor performance.

Teresa ** wired very hard to get ev6 done in a timely manner. Very professional and kind. She stayed in top of everything. As a first time single person buying a home, it was a little undaunting. Thanks so much.

21st Mortgage was the best mortgage company and closed the loan in a timely manner. My loan originator was Drew ** and he really went the extra mile to help me close the loan. I can't thank him enough for his patience since I'm a first time home buyer. The customer service and response time to your questions will be answered in a timely manner and the person you work with from beginning to end will keep in contact with you until you close on the loan.

I loved how quick & easy it was to finance my new home through these trying times. I was always able to reach Grant when I needed & he always had the answers for me. I had purchased my other home in 1993 & things have changed since then, but Grant walked me through everything & explained it all as we went. I was skeptical when the seller put the closing date out there 5 weeks, but we made it a few days early. I would definitely recommend 21st Mortgage to any friends looking at models anywhere, they are everywhere. Thank you, Grant!

Lots of paperwork, a little confusing, but Kellie was very helpful and patient with my husband and I! We are thankful for our loan and very happy with our new (to us) mobile home in Yuma, Arizona. Thank you for approving us!

This company was recommended to us as a way to finance a vacation property. Most of our frustration comes with working with mortgage lender, Adam M. Lack of communication is an understatement. Repeatedly asking for estimated closing dates with no response. We waited a week and half to get verification of employment - during this time we could have been getting insurance quotes had we known it was a priority. We had already from the beginning said we wanted to close as early as humanly possible and to wait until what we thought was the last of our homework to then tell us to get quotes in - which take 24-48 business hours plus it was told on a Thursday so there goes the weekend.

I worked with Kellie **, I could not have had a better or more knowledgable loan officer to work with. This loan fell together like all the pieces were ready to fall together. All aspects fell together in perfect timing.

I had a previous loan with 21st Mortgage and then I was doing a refinance with them. The process I had to go through was a little bit easier now because they already had a lot of the information. I didn't need to dig so much to get it all squared away. The first time, I purchased a mobile home through a company, and they handled most of the stuff, then they got back to me. This time, I’d done a lot myself, and it was through one of their own agents. The customer service was great. They were polite and kind. Everything that they said they needed to do, they’d done. Everything I had to do, the rep was helpful in helping me get it and get it to him.

Mr. Ryan ** was very knowledgeable, patience, understanding and helpful in the whole loan. I would recommend 21st Mortage to anyone. I had a good experience with the company. Although I think my payment cause have been lower but I still enjoyed working with Mr. Ryan. Mr. Ryan always returned my calls or email me. He is a good man. Thank you Mr. Ryan for everything. God Bless????

Everything went pretty smoothly. Johnathan was there every step of the way, to explain what we needed to do and how to do it. If we needed anything else done he would let us know and it was checked off as soon as he got it. Was great considering we were doing it all online.

Drew was my loan originator and did a great job. I wasn’t pleased with my rate because I have Great credit, but I didn’t shop. My bad. We ended up closing late because of what would appear to be lack of organization on the back end folks at 21st. If I had to do again, I probably would have shopped around and taken my business elsewhere. I would not recommend them.

Our experience with 21st Mortgage was so easy. Kellie ** was fantastic to work with. She made our mortgage so quick and easy she explained everything step-by-step would recommend it to anyone looking to buy. Great company to be partner with. They make so easy.

Justin was very helpful and Very detailed for every step of the process! Highly recommend 21st Mortgage! No hassles, unknown changes and easy to contact and quick responses even during Covid from Justin.

Felt like communications were different from what was being told to us and and what was being told to the Seller. The appraiser only noted the positive, no negative and we feel the home over appraised.

I am satisfied with the ability for you to help me with refinancing my home. However, Lindsay was lacking on her communication to me. I had to resend several documents two and three times due to this. I also received all of my documents to sign in the mail with no explanation or communication as to how to move forward with these things. Never communicated a closing date, so ultimately that had to be changed. Overall it was a poor experience with her. I would be very disappointed if this is the way she is with all of her clients. Especially if they are new to the process. Thank you for your time and reaching out for the review.

I had a great experience with 21st Mortgage and an absolutely phenomenal experience with everybody except the title company. I was not pleased with them. They were rude people and when you call and ask questions, they act like you’re bothering them. It wasn't my fault that I was buying multiple parcels of land that were previously deeded incorrectly but I got major attitude from them. Kellie, on the other hand, would send me anything I ask for and answered any question that I had. If she couldn't answer, she would find the answer and get right back with me. I liked her personality, communication and her patience with me.

To whom this may concern. This is for Miss Jessica **. Showed my family that just because you're going through a rough time doesn't mean you have to be mistreated. We was suffer hardship and purchasing a new home Miss Jessica went above her job to comfort Us and to help us get on track. I appreciate her from the bottom of my heart. I will tell my family and my friends that 21st Mortgage is the best place to purchase a home. Thank you Miss Jessica **. PS. With someone like her it motivates you to give every penny you have in paying your note and pay extra on your mouth. Thank you again.

21st Mortgage was the one who replied fastest online when I put in a request. I absolutely enjoyed the loan officer I dealt with. She was very helpful, quick to answer emails and phone calls that I had going through the process of getting all my documents. So it went real fast, it was less than a month. I didn't think it could go that fast. Also, any time I put new documents, I was able to receive the email back right away, like a quick hour to 24-hour turnaround. Anybody who wants to buy a mobile home, I'll definitely refer first to 21st Mortgage.

I bought the house from my brother and he had the loan through 21st Mortgage. The rep I worked with was all right. The only problem I had was the fact that every time I gave him a piece of paper, it seemed like something else came up. But as far as talking and communicating, it was good. My brother was trying to get the house that I bought out from under him and his house put in his name. If it would've gone faster, it would've been better for him. But as far as my end, it was all right. It didn't inconvenience me too much.

My son got 21st Mortgage Corporation from a realtor and we applied for a loan with them. Most of the discussion went through my son for applying for the loan and getting it approved. From thereon, I got emails and a lot of it was also handled by my son. It seemed like it took a long time to get the paperwork straight and once we agreed on a price, it still took almost another two weeks before we could get the loan closed. I don’t know if the issue was on the title company or the realtor but each one seemed to be going back and forth.

It's been good so far with 21st Mortgage. The process took 2 days and the loan officer was good. I like that I got approved but if I could have a better rate, I would go for it. I was having trouble with the first payment but that was ‘cause my account number was wrong.

21st Mortgage doesn't require such a high credit score. I was referred to them through a dealer and enrolling was a simple process. I had an issue with sending bank stuff and I had to know and show proof of every thing in my account. That was hard to do and I ended up having to send that in three times. Their reps explained I could just write cash. Other than this issue though, I was very satisfied working with them. Once I got everything in, things were closed within a week. They did a great job.

I had to go through 21st to buy the house that I was looking into buying and everything was really easy and straightforward with the application online. The guy that I worked with was Grant and he was amazing. I live in Utah and he lives over on the East Coast so we had a couple of hours difference, but he would always get back to me within 24 hours or less if I had a question or concern. Everything worked great.

We were purchasing a home and 21st Mortgage already held the seller's loan on the property. I work at a title company and we do business for them. I figured it would be easy just to go through them. Everything went pretty good but it felt like they were lacking a little bit at communication on their end. We had to hold off the closing because we had been told by the loan processor that the title portion told them that on the mobile home title, there was a reading zero and it should have been an "O". That was done by them with the seller's previous purchase because he bought it brand new and it was gonna have to be fixed. We waited for almost two weeks and she finally came back and said they were interchangeable in Oklahoma. We didn't have to worry about it. That was the only hiccup I had. I worked with Kayla. I mostly asked her questions and she did great.

The application and underwriting process with 21st was quick and I was pleased. Also, the rep I worked with was pleasant and simple. It was all-around very easy.

We wanted to get a bigger place so we looked into a mortgage. I bank at South State Bank and I wanted to try to go through them and they said that I'd have to buy the mobile home from the dealership to get a loan from them. We were told that 21st is the only company in the area that would lease to mobile homes on leased land. The process was kinda time-consuming but Chris, the one that was helping us, was great. He explained everything to us and anytime we needed something, he was right there to answer any questions we had. It took about a month from beginning to end. It’s a high interest rate but other than that, everything was good.

I had a great phone call with Sam regarding my late payment. He was understanding of the stressful times we are living in! He explained what would need to be done and options that would be available if my husband doesn’t find another job quickly.

It’s a absolute Joy talking with Madison. She is very knowledgeable and organized in her job. She takes the time to help out with any troubles or questions you may have with your account. She is very pleasant and friendly as is with all the representatives at 21st. Thank you.

Sam is my account manager, and he is always polite & very professional! Everyone that I talk to if I can't reach him is the exact same way! Keep up the good work! I highly recommend this company to others!

I scheduled our mortgage payment this morning and had the pleasure of speaking with Sam. He was very pleasant and scheduled the payment in a timely fashion. I appreciated his politeness. I also appreciated his professional manner and calm demeanor. It was easy to communicate with him.... Some reps speak entirely too fast and are difficult to understand.

I was buying a house so I looked into a mortgage and went with 21st Mortgage because they were responsive. I went with a 20-year mortgage and they made the application easy. It took 30 days to close the transaction and it was all done professionally in the way it should be done. I worked with Drew and he was good in every respect. He stayed in touch daily and kept me up-to-date. And if I had a question, he would get the answer and get back to me within 24 hours. It was a pleasant experience working with them and I would do it again.

21st Mortgage financed our manufactured home. There were issues during the application process but it was not so much with 21st Mortgage. I am an out of state buyer and I was not there where the house was being bought. I'm also not near where the 21st Mortgage office that I was dealing with. Now, I'm in Nevada and the house is in Arkansas.

Someone in the park I'm living in recommended 21st Mortgage to me as there were no lenders for park model homes on leased land. I chose to work with them and Drew, the rep I had was fantastic. He went through the whole application process with me and answered the questions I needed to be answered. He was very prompt with all the responses required. The application and underwriting took two and a half months which is a little longer than normal for a home but that was due to distance and other unique situations. Still, everything went smoothly and we are happy with the results. If there are other people in the park where I am looking to do the same thing I did, I would certainly recommend 21st.

Applying for a mortgage with 21st was very easy. The rep whom I worked with made it very simple and he explained everything to me. The loan application from them moved along. We were delayed by the government not providing some of the documents like the tax release because of the coronavirus but other than that, we could have closed with 21st in less than 21 days.

I went with 21st Mortgage Corporation as they were the only company funding manufactured homes. Going with them was the worst possible experience I've had with a mortgage company. I've purchased homes before and I've never had the kind of problems that I had with them. 21st missed three escrow closing dates. They missed the first deadline that was supposed to be May 29th. Then, they missed the second deadline that was supposed to be June 9th. I worked with Joy and on a Friday that an escrow was supposed to close, she realized she never ordered the appraisal. Plus, she didn't even catch the issue. I caught it and I followed up on everything. The escrow finally closed on June 12th and by that time, I had moved to Idaho and I've had to live in a hotel for 12 days which 21st didn't bother to reimburse. This was a miserable experience.

Obtaining a mortgage through 21st Mortgage Corporation was an easy experience. It took just a couple of days to apply and go through the underwriting process. I had an excellent rep and though the rate I got was a little high, I'm satisfied with the terms of the mortgage I got.

21st Mortgage was the nicest and the first one to respond to our request. Their customer service was wonderful and the whole process was easy. Everything went well. It didn't take too long. The rep we worked with knew what was going on and he helped us a lot. I'm well satisfied with them and I would recommend them.

I could not have picked a better MLO or company to make the home buying experience any easier. Ryan was the great to work with, very knowledgeable and attentive to our file and always answer our questions. The process was quick, easy and painless. TY for all you did to get us into our first Florida home.

I couldn't afford a house so I looked into a mortgage and heard of 21st Mortgage through my Realtor. I went with the basic mortgage program for a mobile home. I filled out the application and I spoke with the mortgage broker. I called back about the rate because it seemed high, but then I realized that that's pretty normal for mobile homes. Then, there was a miscommunication with a document that was needed and it was never received. If I had been informed that that was a specific thing that was still needed, I could've helped expedite that. Other than that, the application process was pretty easy.

Grant ** was patient and responsive. He made the process easier. I would definitely recommend him and 21st Mortgage to others. I am very satisfied with the service I received as well as how fast the process was.

My parents-in-law had previously had a mortgage through 21st so we also went with them. They were able to make the mortgage process pretty streamlined and simple for our family. The rep we worked with was very transparent with what was going on as we were going through the mortgage process. She sent us everything we needed to sign and fill out and anytime there were any questions on her end, she would send us a message immediately. She was real easy to work with.

It was my first time buying a home and Justin walked me through the process and made it very easy. I will definitely recommend 21st Mortgage to friends. Thanks to him and 21st I had a good experience and it was not as dreadful as some people make it out to be. Thank you very much.

If not for 21st Mortgage we could never have bought a manufactured home in a park. We're very happy with our experience and Tyler did a good job for us. Our payment plan works out great, no worries on our part. Thanks for everything.

When you find a company who offers good rates for manufactured chattel loans you want the process to be smooth and streamlined. The staff was very helpful and everything went smoothly with minor errors being corrected very easily. If you have a manufactured home on and you don’t own this company makes the loan possible.

A friend recommended 21st Mortgage to me. I went with them and went through a great application and underwriting process. It took about a month and the rep whom I worked with was very helpful.

It was a good experience. I was nervous about buying a home, but Grant was very nice and guided us step by step and here we are in our own home. Thanks for making our dream come true. My daughter is so happy and that's all I ever wanted for her. Thank you again.

I have never worked with such great people. Very friendly. Very thorough. Helpful. Quick. I can’t say enough about the experience I had and I will recommend them to anyone who is looking for a mortgage.

Though there were some issues with the appraisal company they use (appraiser made some very inappropriate comments), Adam was always on top of things and assisted getting through the process. Very knowledgeable and professional. This is the second time I have used 21st.

Justin T. was awesome. We had to handle everything by phone, mail or email. He was the point person between bank, buyer and seller. He was on top of everything that was going on and he communicated everything that was needed. Best home buying experience I have ever had.

21st Mortgage Corporation is the only company I can find that finances the type of home I have. I did a 15-year mortgage with them and it was super easy. Everything was through email and scanning and everything. Ken was my loan manager person and he was absolutely amazing. He walked me through the stuff I didn't understand and explained them. I got furloughed during the middle of it and he was understanding and they put the loan on hold for the furlough type thing, but I didn't have to redo anything besides my proof of employment.

I bought a used manufactured home and obtaining the mortgage through 21st Mortgage Corporation happened really fast and pretty easy. I was prequalified for it and I generally got answers within the day or the next day. I bought a home before but not a manufactured home, so I felt left flapping out in the wind not knowing. I didn't have my own Realtor, so I felt like I wasn't being represented properly. But the loan officer answered a lot of questions and helped me through the whole thing. He was outstanding. Now, I have moved into my new place and I'm the happiest person you can imagine.

I called to see what help we could get because husband was laid off due to Covid19. Spoke with Max ** who was very rude and talked down to me. Then he hung up on me mid sentence. I've never had a problem in the 3yrs I've been a customer. I paid my payment immediately after he hung up on me. I'd rather go without food and medicine before I'd ever call them again. I'll sell this home and be glad to never have to deal with Max ever again.

The home that I was in was purchased by my dad in 2015. I lived with him. It was already through 21st Mortgage. So I just kept the mortgage there. Everything was good when getting a mortgage with them. The documentation that I had to send to them was accepted in the way that I felt was easy and I was pleased with it. The application process as a little aggravating, but it was okay. It took about a week all together with some documents that weren't right. There were some issues with the person that had to come to meet us for the legal part of it. I had to change my plans and drive an hour away to go meet that person. If you're gonna do business with people in South Carolina, you need to make sure they can come to you. First off, we're going through COVID-19 right now. Secondly, we didn't have anywhere to meet. When my dad closed in 2015, the legal person came to the seller's home and made it convenient for them at their convenience.

The park had some recommended places that we could go through and they pointed us to 21st Mortgage and a couple of other ones. I've heard some better things about 21st, though, and I went with them. Everything was done well, but they need more organization. There were some multiple times where I've sent them things twice, and they said they didn't get it. The process also took about a month. They had to redo the contract once because of a typo in the serial number. Still, my agent was good with responding to me quickly and making sure I had everything.

After years of being a customer of 21st mortgage I have always had Jill ** as my direct contact to my account. She has hands down provided the best customer service I have ever received from a company. To have her as my direct connection to my account has truly been a gift, and I value and appreciate the ease she has made my life by answering my questions and helping me throughout my time as a customer. I would continue to do business with 21st Mortgage Corporation in a heartbeat specifically due to the amazing customer service from Jill. I cannot thank her and this company enough for all of the help through the years!

Applying with 21st Mortgage Corporation went well. It took less than a month. I wasn’t in a hurry so I was fine with how long it took. When we got a chance to meet the rep to sign the paperwork and stuff, she was respectful and friendly, and did it quickly. She answered the questions that I had for her there and gave me the answers I wanted to hear. All my questions during the entire process were answered and I was happy with the answers or results.

Kayla made the whole process seamless. She was excellent. She was a woman of her word. She took care of business, she returned calls on time and she was cheerful, happy and answered every question I had. She's very efficient at what she does. 21st Mortgage did pretty well as far as I’m concerned. I’ve used them before. I'm a real estate broker, so I've used 21st Mortgage before for other clients. Because you call around and people say they do it, but they don't make loans on mobile homes. It's difficult to find one that really does it. I knew 21st Mortgage really did it. I just didn't know the rates were that high.

I had a mortgage with 21st Mortgage Corporation before. This recent time, I was obtaining a mortgage for a modular home and it was fast and easy. 21st Mortgage was responsive and they explained everything. I was approved in two days.

I had been previously with 21st Mortgage from 2016, '17, and '18. Unfortunately, I got sick and I had to move to a cancer facility to be treated, so I sold the house. We spent a year and a half up in Tampa, Florida and after I was finally cleared with no signs of cancer and everything else, I was able to leave that area. And because I live down here in North Fort Myers, we started looking for a home. When we found one, I called 21st Mortgage Corporation. There were no ifs and buts about it because I had been treated well with them before and I figured it'd be no problem with them again.

Refusing to communicate simple things to those authorized in the transaction. Rude throughout the whole process. Went to another lender as fast as possible. They don't care about the consumer. They don't care about clear concise dialog. They don't care about following signed disclosure agreements. Avoid this company.

Joe, the rep, was good and I liked him a lot. We're first-time homebuyers so he talked me through things and helped me to figure out what it was I had to find for him because we've never done this ourselves. I always had my dad to help me. We lived here before and we did an altogether loan. The application and the underwriting process took quite a while but that was partly my fault because of not knowing how to do this process and not knowing what I needed to get.

I had been looking at 21st for a while and I knew that they were strictly a mobile home dealer. Also, I had a family member that went through them and said they had a good experience, so it was easy. I applied online and they had somebody call me within 48 hours then there were some stipulations that needed to be done. They made it an easy process. I couldn't ask for a better loan officer too. Lindsay was great. She did everything I asked and everything that I needed to give her got to her. She looked at it, reviewed it, and had it sent off in a very manageable time frame. All in all, I had a pure enjoyable experience with them.

When calling for specific information needed to complete an application. For a land purchase, customer service has always been very friendly, helpful and professional, and got me the information needed quickly.

Drew ** was absolutely phenomenal in getting my loan processed quickly and efficiently. I cannot thank him enough for everything that he did to get my husband and I in our house!! It was a seamless transaction. Thank you, Drew **!!

Customer Service. Representative was very help and understanding to my needs. Spoke clearly and listened. Was very helpful. Could not have been more pleased with my interaction with the customer service agent.

I've never gotten a mortgage before, but when I went with 21st, it was easy. Everything was done online and the process was completed in a couple of weeks. I couldn't even keep up with everything.

My friend told me to go through 21st Mortgage. Obtaining the mortgage went really well and it was smooth. The only hiccups were because I failed to sign something. But that was all on me. The process was from the end of March and it closed on the 15th of May. Joy was my rep and she was wonderful.

I was buying a new mobile home and since I had heard about 21st Mortgage from my friend who was there before, I just tried to go with them. And it’s really good. I like the person. I liked the way that he sold to people and the way he talked to the people. Communication with him was very good. The process took two months, at least. It was from March to May and that timeframe was wonderful. Everything is good.

I called 21st Mortgage today to make the July payment. I had questions about early loan payoff. The representative, Michelle, was professional, knowledgeable, and pleasant, answering my questions and told me we could make an over the phone payment. Within a short time I called back and Jacob said he could transfer me back to Michelle. We got everything set up and Michelle told me the process and answered my questions. This lady is definitely an asset to 21st Mortgage.

I am very impressed with how I was treated humanly and how much the representative of this bank helped me. I recommend the services of this financial institution. I would like to thank Jill ** for everything.

Pandemic. They’ve been extremely understanding and more than accommodating to our needs during these crucial times. I also want to mention Robbie, who is assigned to our account. He has gone above and beyond.

The response time was really quick from them. The rep was very courteous and knowledgeable on the subject. They have been extremely helpful in these hard times. I'd like to say thank you to all that helped myself and family out.

Jacob ** is great! Very patient and understanding. Last six months have not been easy, he was easy to talk to, was patient with us. And I’m pleased to announce we made our final house payment Friday! Best customer service rep in your company, definitely a gem.

The 21st Mortgage lending process was good and quick. This is for a new home.

The loan officer from 21st Mortgage was fantastic. The company was very good.

From the start of our purchase we didn't have any communication with 21st Mortgage about anything. Even now that we have our house it's still hard to get ahold of y'all. We still have not received our appliances after being in the home for 3 weeks and y'all picked the cheapest appliances that y'all could find that are on backorder. I would definitely not recommend 21st.

Buying my mobile home. They made every step very easy for me. Sent forms to me for signing and provided return postage and envelope for accuracy. Followed up with phone calls and emails to to assure everything was understood.

We were looking for a property to buy since March of last year but the property that we were interested on had some issues with the deed. We waited for the owner to get all the situation straight up but she wasn't able to do it. So, we ended up looking for another property. There was a brand new mobile home that we were interested in that was for sale and we got connected with 21st Mortgage. We had a conventional loan with them. They made it really easy for us. We were really happy with the person that was in charge of helping us out. He was very helpful.

I’m 74. I was in an apartment for the last seven years. We wanna get away from this snow so we looked down in Texas and found a really nice place. We got a list of people that give out mortgages from our seller, the Realtor called Winter Texan. 21st was at the top of the list so we called them first. Our agent was absolutely excellent. We had a lot of questions here and there. Every time we would email or call, we would get an answer right away. We really enjoyed working with our agent.

I found 21st Mortgage online via a Google search and immediately after making an inquiry, I received a call from Drew ** and immediately he got the ball rolling. The process was easy, simple and all done online, which was perfect, due to the Covid 19 drama, face to face contact was impossible... But then again, I was in NJ he was in TN, it wasn't going to happen anyway!! Ha. But either way, he was extremely helpful, held my hand throughout the entire process and made it easy for my husband and I to purchase a 2nd home in an RV Park. Thank YOU. Thank YOU. Thank YOU Drew **!!! You were amazing!!!! God bless you!!!

Even though I am very behind, I am sending out a personal thank you to Justin ** who took AMAZING care of me throughout the process of buying our home. Every question was answered. Every interaction was positive, polite, and informative. I cannot say enough good things about Justin. Buying a house is stressful, but Justin made sure that we had all the information we needed. I highly recommend 21st Mortgage and I hope that Justin will receive kudos for his excellent work.

Ryan was extremely efficient and provided great customer service. Very helpful in advising all the documents needed in getting the loan approved. Showed great patience and understanding and always cheerful. Thanks Ryan.

Purchase of double-wide located in MHC. I was pleased with speed and overall organization of process. The only slightly negative is that I wish I would have had more flexibility on the date of signing and when my 1st payment was due.

They kept us updated on any info we needed to get together to put our papers in order to get the application going to purchase the land/home we are living in now. I just wish we would have had started getting all the necessary papers way earlier than what we did thou but this is our first time ever purchasing a home.

Once we filled out an application for 21st Mortgage, they preapproved. They started me for escrow and the rest of the paperwork, my identity, my wife's identity, my daughter's identity, all of that stuff. It was done, and the escrow took over. The whole process was anywhere from 45 to 50 days. We had to wait for a while because the Coronavirus made everything incredibly backlogged, but we finally got it done.

Even with COVID-19, this company somehow maintained a high level of customer support. I was able to fully apply online, while submitting all documents through secure portals. They always worked timely and efficiently when forwarded all conditions.

The entire process took too long. Aways seemed to need more information. I know this was a little tricky because there was a cash assist involved. The settlement papers were hard to understand. Had my Realtor call to get clarification.

Thank you 21st Mortgage for being so helpful during the purchase process. Everyone was really great to work with and will absolutely recommend 21st Mortgage to our friends and family. A special thank you to Grant who was so patient and helpful. Richard and Karin

All of the people I worked with through 21st Mortgage were really friendly & helpful. There was one paper that was supposed to be obtained before my closing. I wasn't informed of this until after we closed. It was difficult to obtain because it had to come from the court house which was closed. The people at 21st Mortgage were so helpful in obtaining the paper & understanding when things weren't moving quickly. I really appreciated their patience.

Seeking a mortgage is not an easy or pleasant task. Nicki at 21st Mortgage Corp made this experience easy and without stress! She responded quickly to questions and moved the process along timely. I would highly recommend 21st Mortgage and definitely Nicki! Thank you for our new home!

I was wanting one of 21st's repo trailers and a guy said that they would only finance their own repo trailer. It was either them or nobody. Their reps were all right. But they weren't kinda clear at first about who to email and stuff. I would email stuff and they were like, "No, don't email it here." I kept getting a couple of different things, but it all worked out in the end. They just need to improve on communication.

Thanks to John **, effective guidance was achieved with accurate and timely responses. First of all thank God and my Virgin Mary Help of Christians and Thank you very much 21st Mortgage Corporation for having made it possible to have my own home. Blessings to each and every person who makes this reality possible for many families.

There was little verbal interaction, everything was emails, and some of the things were very confusing. I would suggest more personal phone interaction with your clients. All in all, everything went alright at settlement though.

My dad set up my loan for me with 21st Mortgage. The application process was pretty easy. My dad told me what to do about the stuff they needed like my license. 21st sends you a list of what you have to send them and you just send those. It's pretty self-explanatory. With the people that I had to deal with, I only had to call them and pay my bill once. So far, it's been pretty good.

Hi, my I am Helen. I had called several weeks ago because I wasn’t able to make my monthly payment. And I had spoken with a young lady by the name of Brooke. I explain my situation to as best as I could. And she was very patient and continent with my situation. She apologize to me on my behalf the circumstances. And she has been checking on me through my hard times. I just wanted to say this company need more compassionate people like Brooke!

We were going to buy a manufactured home and weren't many places doing that, and I was sent to 21st Mortgage. I contacted them and I sent all the paperwork to them. And then whatever else they needed, they sent it to me or they ask me for it. Everything with the application process went pretty smoothly actually. My loan officer answered all my questions and text me and called me when she needed anything. I felt really comfortable with her. She would ease my mind.

It was my first home purchase and Drew understood that I had never done anything like this before. I'm not technology smart, so he gave other routes of ways to get paperwork turned in to him that I needed to get turned in, in a timely manner. He would walk me through it step-by-step or tell me what I needed. The application and underwriting process took less than 45 days.

I contacted 21st Mortgage for help with my loan payoff. The representative was very polite and helpful. His name was Sam **. I was very glad that this individual was there to help me. I will be doing business with 21st again. Thank you and keep up the great work Mr. **.