America's Best Contacts and Eyeglasses Reviews

The person who attends to customers when they walk in was incredibly rude. I am appalled at how I was being treated. I have never been treated like that in my life. I’m incredibly disappointed because I used to like going here.

Poor and incorrect exams and tests. I paid extra for tests that yielded incorrect results and incorrect lens prescription. They also had no selection of low end frames for people with a larger, wider face other than designer frames. Too expensive for the lens options I would have chosen and would have had to pay $400 and up for designer frames.

My wife had an eye exam at their store and we bought her (2) pairs of eyeglasses for about $585.00 total. Picked them up when they called... And she could not see a thing. They sent them back for another try. Another two weeks passed, we got the call that they were ready. Same result - not close to being correct. They advised at the store that they would send ONE of the pairs back. After another two weeks same thing, drove up there again and they were as bad as the first two trips! After several days waiting for a conversation with the Manager, I was advised that they would honor my demand for a refund BUT they said the Eye Exam (which I believe to be at fault) would not be refunded. I was just happy to get out of that store! We went to a local Target store went through the same process and had an exam, selected glasses and in 10 days received perfect eyeglasses. Way to go Target Optical!!

Extremely pushy sales staff! All was good until they found out I wasn't going to upgrade to better frames and was simply going to purchase the cheap plastic glasses they offered, it was night and day the difference in service and attitude. Oh and watch out for the extra test they do without telling you at an extra $20 each and then tack on the bill at the end.

After many glowing reports from friends and family, I decided to give them a try... I took my daughter Amy with me to get her glasses too. We both had appointments, 30 min at least wait, extra charges for 3 optional each... Tests done that cost 25 dollars for all 3 at Walmart and LensCrafters. I need the progressives and the light lenses. So knew that extra, no on sale frames, just 69.95 and up. Not many available in my choice.

2 yrs ago my husbands bifocals were measured inaccurately by the guy at AB. So when they came back from the lab he could not use them. They were re-measured, sent back, 4 weeks later he got his glasses back. This yr my bifocals were ordered top of the line. Which means, smallest amount of blur & it's only on the outside edges of the lens. When I got them, the blur spot was so large, I could only see the middle of a sentence clearly. Again, they blamed the lab & sent them back. I had already waited 3 wks not the 2 they had originally said. They told me they were putting a "rush" on them.

I ordered 2 pairs of glasses June 2017. I paid my cost and insurance paid theirs. Now Jan 2018 I get a bill for 69.60 from National Vision Inc stating that my insurance did not remit the correct amount. Really. 7 months later! I'm not paying.

The Doctor was very knowledgeable and the staff helped me pick out the best eyewear to fit my face. The only downside is that you have to wait 7-10 days for your glasses to come in. As long as you shop in the right area and let them know your budget, you walk out paying $69.99 for two pairs of glasses and an eye exam. There are optional extras of course. If you just need basic glasses, you’re all set!

My husband went in last yr and it cost us almost $500. I understand no line bifocals are a lil more pricey but they charge all kinds of things they said he needed. It cost up $487 which was ridiculous. Not happy with America's Best. The worst part is the frames he chose leave the side of his face with a big green mark on the side of his face and nose.

Was told that I was going to have to pay over 300.00 for 1 pair of bifocals and then they told me I need to go to a eye surgeon because of swelling,,, and glasses would do me no good. WHY PAY OVER 300.00 FOR GLASSES IF I CAN'T SEE??? ALSO was there over 2 hours and YES I had a appointment!!! Do yourself a favor,,, go to a REAL place for your glasses. Not here. Buyer beware!!!

Called and gave them my insurance. They verified they accepted it. When I arrived, they could not verify my insurance. The salespeople had no idea what they were doing. They gave me an exam and then told me they did not accept my insurance. When I told them I had called, the only thing they said was the person answering the phone does not know. I was there for 3 hours and had to go elsewhere for glasses. Untrained and inexperienced salespeople and manager.

I went in for $69.99 for 2 pair. I came out paying $375 for 2 pair. Bifocals, and all the frames for the deal were CRAP. Also was not allowed to take my time to pick frames, I had 2 sales people come up to me and tell me that all the pairs I picked looked bad on me and they directed me to expensive frames. I feel like I was SCAMMED already just because I paid 5 times what I expected to pay. FALSE ADVERTISING!!! I only went there because I don't have insurance and it sounded like a deal. Will leave another review when they actually come in but I FEEL I have been scammed.

My old glasses were starting to give me migraines, vertigo and dizziness to the point I was nauseated. So I shopped around and America's Best. Few people under 50 wear glasses, and since I'm in my 20's I wanted to re-try contacts, so I asked about their contact lens exam. I told them I definitely wanted glasses. AND contacts. They said they would do a contact -and- glasses exam for 79.00. Great! I actually had an appointment elsewhere and called America's Best -twice- to reconfirm this seemingly AMAZING deal. (Walmart, Visionworks and another private practice were all quoting me 150.00 just for a contact exam!) So I end up calling America's Best -twice-, double checking they will give me a script for BOTH. They reconfirm this, all for 79.00.

I went to the America's Best on Pleasant Hill, Duluth GA location to have my eye exam done 9.30.17 and at 12:36. My order# **. I told the lady I wanted to get the 2 pairs for $69.95. Being that this was the 3rd time I've ever had to get glasses and I got my last 2 pair at Sears and I went through my husband's insurance, I wasn't too familiar with how the coverage worked. So I asked the lady if my exam was covered and she said she would call. She called and they said no.

Went into America's Best today to look at glasses. Need new glasses. Walked into the store and not a single person asked me if I needed help. There were about 5 employees on the floor. They were all too busy talking among themselves or eating at their station.

After finding out all the details I found out that my weak insurance company was partly to blame

My husband came to get glasses and it was supposed to be 2 pair of glasses for $69.99 and when we pick the ones we wanted they were not $69.99. Mine was going to be $400 and my husband's was going to be $500 and we both said no. They were supposed to be $69.99. We will never be back and I will post it on every social media and tell everyone I know to never go there. We were even going to share the 2 pair for $69.99 and they said we couldn't.

I would give them zero stars if I could!! I took a prescription to the Glen Burnie office for my two year old daughter and she had them for two months and when she had a check up at her specialist they informed me that they read the prescription wrong and she had a completely different lens than what she was suppose to have and was completely off not helping her problem with her eyes at all but making them worse! I will never return to this place and would never say a single good thing about them to anyone! I’ve never been so disgusted with a place than I am with America’s Best!! And never expect to pay the 69.99 for two pairs! That is a joke! The employees are rude and unprofessional and have no idea what they’re talking about or even doing!!! America’s best= America’s worst!

The well-advertised deal of 2 pairs of glasses for $69 is extremely misleading. After choosing two frames in the 2 for $69 section, I sat down with the tech and was told the prescription (a very standard strength for nearsightedness) could not be done with plastic lenses and would cost $212. I did not purchase the glasses, and was still responsible for a $45 exam fee since the exam is free only with purchase. The advertising is very misleading and deceptive. I am very disappointed and will not spend money here again.

I went to a new place (America's Best) to try to save some money. These are the "worst" glasses I have ever had. I can't get them clean, there are spots all over the lenses, and they won't come off. I've bought eyeglass cleaners, use microfiber cloths, nothing helps. SPOTS! I will never get another pair of glasses from them. What a waste of time and money!

I've been a member of the Club, and although never really happy with their service I decided to renew my membership based solely on price. I went in for eye exam last week, West Boca Raton location. My current prescription for contact lenses was 2.50 on right eye only, for reading. Upon examination, the doctor decided that it should go from 2.50 to 4.25 on the right eye, plus 1.00 on the left eye for distance.

Purchased 2 pairs. One broke within a week. I do not live nearby so I had to wait several weeks to have them repaired. Finally, after they were repaired, they broke again. Same area. I don't have time to keep going back and forth for repairs.

I have purchased several pairs of glasses from this company. Each time they fall apart. This last time I bought them on August 16th. They fell apart on November the third. This is ridiculous. They weren't even 3 months old. They're only used for reading therefore I'm not using them that much. I do not understand why they keep falling apart. I understand that America's Best give you a good deal with your eye exam and your glasses but if they fall apart it's not a good deal at all. I hope everyone has a better experience than what I've had with their company.

The America's Best Contacts and Eyeglasses on Hall Blvd, Tigard, Oregon! Andy was excellent! I ordered two (2) pairs of glasses. They were spendy but if our employer paid better insurance or had optical all together it wouldn't be so bad. Everyone at America's Best Contacts and Eyeglasses in Tigard, Oregon are absolutely fabulous! One pair was perfect but the second pair didn't work correctly. I love the progressives and Andy bless his heart did everything possible to correct this for me! He would have stayed until closing but I had to choose a different frame! Andy was so cute and so patient with me. Customer service is there number 1 Concern! Thank you for all your wonderful help!

Was lured in by the misleading offer of 2 pairs for $69.95 and a free eye exam. I expected there to be a charge for upgrading the lenses but they wanted $279.95 which is ridiculous. I managed to upgrade one pair to plastic lenses and pay $129.95. My other daughter got the 2 pairs for $119.95. Her total was $302.95. It then took over 2 weeks for the glasses to come in. I didn't get a phone call. I went to the store and was told they probably called me at 10:00 am this morning. No, they didn't. The glasses do not even come in a decent case. I will never go back and would not recommend this place to anyone. Very expensive, low quality, and unprofessional. Two thumbs down.

I called about the 2 pair ($69.95) special before I came in. I asked if I could get sunglasses instead of the regular glasses at the special price & she said yes. When I came in they said it will almost be double & for only 1 pair. People they will tell you anything just to get you in the door. Then when you come in they will charge you for stuff that you don't need. I'm sure all of them work on commission. They also were rude. I will be going to Walmart or Sam's to get my glasses now.

I went for the $99.95 offer at Takoma Center and received lies and they charged me a lot of money with different reasons. I went to Takoma Center, Maryland. I took the test and after I picked 2 glass frames and went to desk to try them I was told I had to pay $224.00. I asked why I saw the offer for 2 glasses and test for $99.95. The lady said because my lenses were not plastic. I did not understand and when I tried the glasses and said I would take them I was told total of $234.95. It went up again and I said I was going for the offer of $99.95 and was told $224.00 then was told $234.95 and I asked why again and the lady said because of the frames.

My Mom went to get glasses and once we got there the price was double. Later when they needed to be repaired they wanted to charge her the same price. She is 82 years old. She could not afford to pay that price again.

Took my wife for exam, She has diabetes. The Doctor claimed after the exam nothing wrong with her either eyes due to diabetes, they were clear and in very good shape, so we order her the glasses over $300.00 for two pair. When they came in right away she said she was having problems with seeing out her right eye, they told her that because they were new her (Eyes) needed to adjust to the new prescription. A week later we went back, they did a new exam and this time they told us due to her diabetes she had bleeding behind that eye. (Different) Doctor! If indeed this is the case (Which) I really don't know, we would have held off on the glasses until we found out what the problem was, We are retired and can't afford this kind of (BS)!

Portland America's Best - Although I am happy about the 3 years of free eye exams for $99.00 I am upset about the bait and switch that America's Best seems to do. I am able to get glasses online for about 20 dollars and use their prescription. I was just going to buy the glasses in their store but after the mark up because the 2 pairs for 69 dollars is just for the frames not the eyeglasses themselves.

First: they couldn’t find my insurance code. Second: not ONE employee was professional. Third: the “eye Dr.” was very rushed in giving information on my findings. Then she opened the door & the waiting room was filled & she was even more rushed... Asking me what lens was best but didn’t give me a chatty answer. Fourth: when my glasses DID come in the prescription completely wrong??? Fifth: The “MANAGER” told me to take them home for a couple days and see if I can get used to them??? Sixth: I said completely UNACCEPTABLE!!! & asked for a full refund!!! Seventh: they refunded everything EXCEPT the “eye Dr's fee??? The one that didn’t do her job???

NEVER WILL I EVER GO TO OR RECOMMEND America’s Best Contacts and Eyeglass. After my old glasses broke on a Saturday I was very excited to get an appointment Monday morning at 9:30, didn’t wait long and staff was very friendly. When my eye exam was finished I found my 2 pairs of frames, “as advertised” and also thought my eye exam was free, NOT FREE because I have insurance that only covered a mere fraction of the cost and after having this and that put on my much needed glasses I decided to only get one pair at $376. Needing glasses very badly since mine broke I asked if they could possibly rush the glasses. NO CAN DO but they’ll be within a week. 2 weeks later they FINALLY came in today, I was very pissed they took so long to come in. I walked in took my glasses and walked out. I was warned not to go there but I didn’t listen.

America's Best Eyeglasses are the worst ever. I pay 700.00 for my eyeglasses and the frame broke. I just need frames. Lenses are still fine. Went there cause I bought them there. The lady said, "No we can't give you just frames... You need to buy a new pair frame and lenses." Wtf. I don't have that kind of money... What a disgrace. Embarrassed me awful.

Stay away from this place, worse experience I've ever had without exaggeration. They ordered the wrong prescription, were never on time with appointments, and the sales staff appeared depressed, just no... After carving out time to make a follow up appointment, I dragged myself and my one year old because they needed me there to order the correct prescription. Anyway, I waited over 30 minutes for them to tell me, "Sir, follow ups don't begin until 3:15", I replied, "Then why would they give me a 3:00 appointment". So the doctor finally came over and said, "Where are the old contacts"? I replied, "Well I don't think I needed the pair with me that were the incorrect prescription to order another pair". Well at that point I was informed they couldn't help me unless I made another appointment. I walked out pissed off and will be taking my business elsewhere. Avoid this place like the plague! They should rename this business "Americas Worse".

When I ordered 2 pairs of glasses totaling $447.95 they didn't tell me the length of the earpieces are one size fits all. They're way too long for my head. I showed them my old glasses to prove that there are different sizes available, but they insisted they cannot provide shorter lengths. They wanted to bend the piece that goes over the ear straight down behind the ear, to make it shorter. That would have looked dumb. I'm just glad I ordered spring-tensioned side pieces, so they grip my head without falling off.

I've been using America's Best for years to get my eye exams and eyeglasses in Philadelphia, PA. However, I moved to Virginia and broke my glasses. I needed to obtain my prescription so I could get new glasses where I am now living. Even though they are a chain, they do not share patient information, so I have to get my prescription from Philadelphia's location. They will not give you this info over the phone, so they offer to either fax it (who owns a fax machine anymore) or mail it. I called not once, but twice to obtain my prescription in the mail. After 2 requests, it has been a MONTH and still no prescription. So basically if you cannot physically walk into the store to get your prescription in person, you're screwed.

I should have walked out before I made a purchase -- MY BIGGEST MISTAKE. I went here because a decade ago I bought my contacts here and always had good experiences. I was in need of a new prescription before cataract surgery. I did not want to spend a great deal since these glasses would be used for a month or two maximum.

The experience was just fine. I got my eye exam just fine, I got good service and everything. I paid for the product, I told them when I ordered my glasses, I want a pair of sunglasses and I want one pair of glasses with no glare protection (I hate glare protection, and there's a reason for it). No scratch protection (for me it does no good as I take good care of my glasses, and the ways I end up scratching my glasses it doesn't help anyways) and I don't care about thick lenses because I've been wearing glasses since I was 5, when glasses came in thick bulky lenses so I'm used to thick lenses as is.

I got 2 pair of bifocals a few months ago from the Annapolis, MD store. Everything went smooth… Paid extra for the progressive. Really I don't understand all the negative reviews… Maybe I haven't wore glasses long enough to understand. I did have the frame come apart yesterday (screw came out). I went back to the store today and they fixed them for me in a few minutes. Great people and great service.

I brought in an eye prescription so I could get new glasses. The store was clean and neat, service was prompt and the staff was very nice. I picked out my frames for two sets of glasses and ordered what I wanted. Both sets were for bifocals with transition coating. I was called about 10 days later to pick up my glasses. I picked up the glasses and went home. I read a lot using a kindle. I found that I was getting headaches after reading. I looked at the glasses as I viewed the kindle and realized that they looked as if the transition coating was inconsistent appearing tie dyed. This was present in both sets of glasses. I went back to the store and they said they would have the glasses reworked. I kept one pair to used while the other was being fixed. I returned the one set of glasses three times and the other twice. The same problem was present each time the glasses were returned.

I had a vision exam not too long ago and the eye doctor told me that my vision had improved. I ordered two pairs of eyeglasses with the new

Landstown Commons store, Va. Beach, Virginia - First of all, let me start by saying that there is NOTHING BEST about America's Best. I had originally gone there for the current special which was 2 pairs of bifocals for $99.00. My visit started with an eye exam and then I had to pick out frames. After some discussion and explanation it finally ended up costing me approx. $250.00 instead of the $99. I had no problem with this and the glasses were ordered. I had to wait 10 days for the glasses to come in and when they did, they were not correct. I could not see through the top or bottom of the bifocals. After finally getting a manager to help, she said that she would send one pair out to have them reworked. After another week the pair of glasses came in and the manager called me saying that they were still wrong and she would give me a refund for my troubles.

When I called to make appts. I asked to review my insurance info and tell me exactly what my wife and my exams would cost. They did and told me I have a $20 co-pay for each exam. We went and they took $25 off of each $79 exam, quoting fitting fees. Our insurance pays separate for those. So we ended up paying $54 each and when we asked them to explain, they couldn't and said either we pay it, or we get no contacts. They have very deceptive advertising practices. Then we were given a trial pair of contacts and was told to come back after 1 week, have our eyes checked with the contacts in and possibly incur more charges. The doctor wasn't there and the fill in was a retired eye doctor.

Stopped in at the Daytona Beach location on 8/18/17 to inquire on replacing my plastic frames which were damaged and inserting my lenses. Was told by a half interested person at the counter the cost would be $59.95. Six months earlier I had paid $69.95 for an exam and two pairs of glasses. I would strongly recommend to friends and associates through Facebook and our area newsletter stay clear of America's Best.

AMERICA'S BEST MORROW GA - I went there before had an issue with the glasses and they replaced. The next time I bought them with insurance. The glasses broke and this time they want almost 100 to fix them. The manager didn't offer me the warranty, I mean if the manager can't treat you right. It made my day terrible.

The reason I am writing this review is because upon reading through several other discouraging reviews on this site I haven't seen many for NC State and I've had an experience at the store in Fayetteville N.C. since July 13, 2017. Made an appointment, went to this place noticed right away there were a lot of desk attendees on staff that day but not a lot of customers. Was treated courteous but they were not overly friendly which is fine but kind of suspect as in, if a new place really wants your business they are usually very friendly and accommodating. This place was not. I was taken into a room and given a chart exam by a "desk clerk" with no clear identification on her, I mean, I'm sure she stated her name but I wasn't sure if she was even qualified to administer an exam to me. First red flag!

Professional Customer Service: I visited the America's Best in Union City, GA today. They were able to schedule a same day appointment, there was no wait time, the staff is very knowledge and excellent customer service. Dr. ** was very pleasant and answered all my questions. Charles selected the perfect eyeglasses for my face. The entire experience was awesome.

I got my exam and 2 pair of bifocals for 276.00, they don't tell you about all the "extra costs". When I got the glasses they tried to adjust them to my face but they just did not sit right. My vision was so poor with them I was afraid to drive, so I went back. They told me I couldn't see well because I got the most inexpensive lenses and needed to upgrade for another 271.00!! Cheap glasses. Go to a reputable vision store, this place is not what you think!!

Where are my glasses? They said 2 weeks, yet it has been 17 days now and still nothing. I can't see, daily headaches, and stressed. They said they have no way of tracking the order to tell me when they will be arriving. I should've went to the one hour place and walked out with new glasses on my face. So, WHERE ARE MY GLASSES!!! So annoying! Terrible customer service, can't track my glasses? Upgrade your tech.

I went to AB for an eye exam bcoz the commercial said free exam with 2 pairs of glasses deal. I made an appointment which was easy to get for the next day. When I arrived I was pleasantly greeted and quickly seen. They explained everything thoroughly. I was helped by everyone available, all friendly, all knowledgeable. The price was $99 for 2 pairs of bifocals, the $45 exam was free. Not sure why I read so many complaints about the price. The deal was explained and no problems.

I paid nearly $600 for 2 pairs of glasses with "high quality" lenses (recommended by salesperson). I was very careful in taking steps to protect my glasses, but it was useless. Within a couple of months the lenses were extremely scratched, and cloudy. I have contacted customer service by phone and email, but received NO reply! Worst customer service I have ever encountered. One of my frames broke, and when I went to the store for repairs I was left sitting in a chair waiting for an 1/2 hour! I will never use this company again, and always encourage folks I know to go elsewhere for glasses. I paid $600 for garbage products and services!

I had been to America's Best 2 years ago to get my son's eye exam done as well as the advertised two for $69.99 glasses. I walked out paying over $200 but he was satisfied with them so I didn't think anything of it even though I had to go back like four times because they would get loose on him. I just back now and his prescription remained the same and we bought the two glasses, which again ended up being 189.50, way over the two for $69.99 advertised special they talk about. I chose the additional vision field test and was told my son had to go back and get it redone because they noticed defects on it. I went back and they did it again, at no extra cost this time, but when the doctor or whatever he was came to speak to me, it seemed like it was a bother.

I went to America's Best Eyeglass company who specializes in buy a pair get a pair free. After the eye exam I was told to pick out two pair of frames for my lens, however when they called for me to pick up my glasses both pair of lens were put in the same frames, meaning both pair of glasses looked the same. I was apologized to and told to pick out the other frame and they would put my prescription in those frames. Said they would call when finished. It's been four months. I called and they don't know anything. Plus on top of it all I received a bill for 90.00 dollars. I believed I was paid in full from when I paid 179.00 in February.

America's Best should be America's Worse. I was so excited when I saw a commercial. I called and made an appointment. I was so excited that I shared the info with my daughters and friends at work who needed new glasses. I had an appt at 11 am and was there at 10:50. The line to sign in took me over to 11:09. It was crowded which I took as a good sign that business is good. I waited for over an hour and finally got up and asked them when was my turn. I was after the next 2 people. They seriously overbooked.

Worst experience ever! The doctor was rude and surly. The staff is rude and not helpful. I paid for a contact lens and eyeglasses exam. I received my glasses but my trial contacts were never ordered. When I called to ask about my trial contacts, I was rushed off the phone without finding out anything about my contacts. When I called back to get my contacts prescription so I could get my contacts elsewhere, I was told that they couldn't do that because I hadn't come back to have my contacts checked. I explained my trials were never ordered and the person told me that he didn't think that was the case. He then told me I would have to come back for another exam because it had been too long (only 9 months). So he would only send the eyeglasses prescription. Now I have no contacts prescription. I will never go back there. It was a waste of my time and nine months later, still no contacts!

Before the expiration date has ended for the glasses I ordered, I went to get them fixed, and the lady did not tell me they were beyond repair. At that point, they were still covered by the warranty. She simply heated up the glasses and gave them back to me. She knew very well that they could break anytime and the fix that she did was very weak. When it finally broke, I came back and I was told they couldn't do anything because the warranty has expired.

I just picked up my two pairs of glasses for $69. I am not able to see/read the computer screen with them. I was told on my examination last week that all I need are reading glasses. I thought instead of buying the $5.00 ones from Walmart or Walgreens, I should invest in a proper pair for the protection of my sight. I am very disappointed. Yes, I can see to read print on paper... but if I look up at the computer I have to lean in to see the printed word on the screen. Also, I was told I have to return to the office in two weeks to get my glasses' cases. Really! So, I would like my money returned to me, instead of having to drive out to America's Best over and over to correct errors. I am not sure what to do at this point.

I had an overall good experience the day I went for my exam and to pick out my glasses. I was a bit surprised that you do not in fact get two pair of glasses for $69.95. Their ad sure reads that way but until they are involved in a class action lawsuit that's how they will keep hooking people. Anyway, that aside I left the store satisfied with my experience and purchase.

From the moment I walked in the door, I was greeted with friendly smiles. I made an appointment for 5:30 but got off work early and went in at 4:40 and was taken care of right away. Everyone in the store was friendly and helped find the glasses for me. The best part, which I would always hope people at other eye glass stores would do is help me make a final decision telling me which one looks better on me. I never want to go to another place ever again. The doctor was also really great and addressed all my concerns and explained everything really well. The America's Best in New Braunfels really is the best!

When I initially got the exam the doctor started flipping out because I was there for a contact and eye glass exam and she started flipping out about getting paid and proceeded to the front desk and they told her I have insurance. She insisted on giving me the most expensive contact and sent me home with contacts that didn't fit my eyes, which I found out a week later. Then she gives me something else and when the contacts came no one called me. I had to go there myself and was given no directions or to see if the contacts fit my eyes. My friend went as well and noticed how dirty and messy the eye exam room was. I will never come back here or refer anyone to this place!

I will never ever deal with America's Best again, ever. I am a diabetic who was going to an eye specialist, had my exam done in December 2016. End of January this year I went to America's Best which they socked me with another full eye exam for dilation on top of just needing the contact exam. So in the process through it all, no one helps you with anything, I picked frames out and dealt with a lady. Before leaving the America's Best in Exeter, PA I had to pay $298 dollars for the eye/contact exam and glasses. I was told that it was ran through my vision insurance, on top of that I got a trial pair of contacts to try. Well was having issues with them so called and then I was told that they had the right trial pair of contacts. So ran over which is only 10 minutes away from my job. Well you get confused when you don't know what actual contact you're really to be using.

Not only were we treated poorly and had to wait while the employees gossiped, we found there was an upcharge to everything. The 2 for 69.99 deal ended up costing twice as much and we still did not have the anti-glare coating. That was another 75.00. I would never go there again nor would I recommend them to anyone.

I have gone to the same eye care provider for the past 8 years. I wasn't happy with the last couple of visits and decided to try a new place. I searched and found that America's Best had recently opened a new store in my area, so I set up an appointment. From the moment I walked in, the service was outstanding! I was very pleased with the entire visit. They were very professional, and even took the time to be sure that I got the best deal, even though I have insurance, Taylor ran my options several different ways, making sure that I got the best deal for my money! I would highly recommend them to anyone that needs glasses, contacts, or both. They have a customer for life with me!!! Thank you to everyone in the Crowne Plaza store, located in Knoxville, TN. I could not be happier with my contacts and glasses.

Today (6/8/2017), I had a customer service experience in store #5193 which left me underwhelmed. I walked into the store at around 12:50 pm and was immediately greeted. Well done. I explained to the team member that I had a prescription for reader glasses that I wanted to get filled and handed her the written prescription. She glanced at the prescription and without even taking me to be seated she began to upsell me on bifocals. I explained that I did not need bifocals and that I only need the glasses for reading. She continued to attempt the upsell to bifocals right there in the middle of the store. I then told her that my doctor told me it would be my decision to get bifocals or not because they are only needed for reading.

In May 2017 I paid $561.00 for two pairs of glasses; almost 10 times what they advertise for; they finally called me and when I went to get the glasses they were totally wrong. They charged me for the 2nd most expensive bifocal prescription and yet I could not see thru them. They told me that I had to wait for them to order again the glasses, they tried to blame me for their mistake in the prescription. No one has ever bothered to call me, so today 06/08/2017 I went in to see about my glasses. I was told that they are not ready. Not their fault and now I cannot get my money back even though they never delivered the product. They simply told me that if I don't agree with them to call the complaint department. Basically it is not their problem, it is my problem and if I don't like it tuff, they got my money and they are keeping it.

I was given the gift of two pair of eyeglasses for Christmas 2016. When the glasses came in, I was unable to wear them. They caused headaches and were unusable. Upon returning to my local store, I was re-examined and informed that the prescription was exactly half as strong as they needed to be. They re-ordered the 2 pair and when they came in, I went to pick them up. They were great, and the Doctor recommended I buy the insurance on them, stating that even if I lost them, they'd be covered. Well, sadly, that's exactly what happened late April 2017. So... since they "were covered" I phoned my local office and was informed that they were not, in fact, covered in the case of "loss". Once I told the staff that the Doctor had said they WERE covered, they eventually agreed to replace ONE pair... and advised me that the very same Doctor had misspoken, and that it had happened before with this particular Doctor. Great.

The exam for my prescription was minimal. He didn't ask for my old prescription. He didn't dilate my eyes or do any drops. Half the slides he showed me looked dirty (not blurry), dirty like they needed a cleaning and were touched by fingers. So my exam was off. I ended up getting a prescription where one of my eyes got "better" and the other was way worse.

Led to believe I was getting the 2 pairs of glasses and free exam deal for $69. But went to pick up glasses today and they only gave me one pair and I asked why. The lady said it's because I filed insurance!! Like they couldn't have told me this beforehand!! So I ended up paying $67 for one pair of glasses and paid 10$ for exam. What liars and ripoff.

I had my first visit to take advantage of that commercial so I could get 2 pairs of glasses. From their website: "Two Pairs of Glasses for $69.95, including a FREE eye exam! Come see America's Best Contacts and Eyeglasses for your prescription glasses and contact lenses!" This is a scam. After adding the lenses it came to over $200 so I only paid for the eye exam and went straight to Walmart Eye Center. My glasses there cost only $80. The employees at ABCE were very nice and professional but this is a warning to all consumers.

Don't waste your time, I just returned from my second trip to the local America's Best, should be called "America's Worse." I was told last week after measuring me and my frames there would be no problem putting new lenses in my safety glasses. I needed a credit card from my company to pay for the new lenses so I went back in today to send my frames out for my new lenses. Now I am told they can't put progressive lenses in my frames (really they could figure out how to put the information in their computer).

I recently made an appointment for my daughter with America's Best Contacts and Eyeglasses. I was quite disappointed in the disorganized way this place runs their business, as well as the rude way their techs interact with clients. I booked my appointment online, but when I arrived for the appointment they had doubled booked for that time. I have chosen to work with another local business, and would not recommend America's Best Contacts and Glasses to anyone who expects to work with a professional staff of techs and doctors.

I ordered two pairs of glasses with additional things such as making my lens smaller since they're so thick, scratch resistance, and glare proof. I have waited a total of a two months and three days for ONE pair of glasses, (by the time I get them it will be two months and a week) out of the two I purchased, that's IF they even fixed them this time around. The first pair I had to resend in three times, once for wrong prescription, another for flipping the lens the wrong way (the astigmatism backwards so I couldn't see out of them) and for the frame being messed up. I haven't even taken home my second pair since I've purchased them. I spent a total of $330 for these glasses.

The worst customer service I have ever had to deal with! Hold time on the phone! They didn't order my contacts till 2 weeks after the appointment! I went into the office with a schedule appointment 3 times and each time they sent me away because someone screwed up! Instead of apologizing they tried making it seems as it was my fault! I hate this place. As soon as I do my last eye exam (I paid for 3 years worth) I will NEVER RETURN! Snobby, rude, and annoying staff that has no idea what they are doing more than half the time!

In September of 2016 I purchased an eye exam and two pairs of glasses from America's Best, I was told the price was $400.00 but for their best product, but had to pay actually $563.00, the glasses were made so badly they gave me headaches all day every day. The lenses were also bad I could not even see my computer without looking straight up. America's Best offered to remake these glasses but really did not have a frame that fit my nose so I got another pair of glasses that was bigger but not any better. Not only that the glasses were 3 times as heavy and hurt my nose even more. I put up with the pain for a few month then I contacted America's Best again asked them to refund my money so I can go and buy a pair of glasses somewhere else, they refused and suggested I go back to the store where I purchased these glasses and got two bad ones.

Myself and my wife Sarah ** had appt. 3-16-17. Both of us have had many pairs made at different stores. Never had any we weren't very happy with until now. I took mine back, told them I couldn't see with them. The doctor said I just need to get use to the glasses. She did another eye test on me, came up with same numbers. This lead me to wonder what she was doing wrong. My bifocals were too low they sent them back. Took 2 weeks to get them back. The glasses will not stay on my face, still can't see with them myself and my wife are wearing our old glasses. Will never go back to this excuse for eye care. This is the store 1341 W Walnut Ave.

Scammers! Have been going there with my whole family for years. Will never go or allow family to go there again. Fort Lima road location. Dr. is the only thing good. Everyone else I encountered didn't know anything. They told my wife one thing then when I take off work to go it was a different story! Girls were rude and very slow and talkative. Stupid place. I don't like liars. America's worst glasses and contacts!!

For years my visits have been fair and on mid ground. I've had 1 great and 1 horrible experience. Hence I chose to go with the middle for my review. First was awesome doctor, lots of help, no worries. She was thorough, helped me with my changes in prescription and I really appreciated her. She took time to listen to my concern about brands and I wasn't rushed.

First off, when I made the appointments for myself and my daughter, I was told our 9:10 am appointments would be the first of the day. When we arrived at the store, on the sign it noted that the doctor didn't even arrive until 9:30. Once everything was said and done and I had paid the bill, we were told our orders would be in, in 2 weeks at the latest. Here it is, two weeks later and still no glasses. When I called the store, it took more than 30 minutes before I could even get anything besides a busy signal. When I finally got through I was placed on hold for 10 minutes only to be told, "No, they aren't in yet, it might be this week, it might not." Super professional... Do yourself a favor and go somewhere else.

If anyone decides to go to America's Best Glasses to get an eye exam, you might want to re-think that decision. I had an appointment last Thursday, and when I get to the office, the receptionist tells me there was an emergency and the optometrist had to leave for the day. Okay, no problem. I made another appointment for today, and when I get there, the receptionist tells me there was not a doctor in the office. I said (fairly loudly), "What do you mean there's not a doctor!?!? This happened last week and you're telling me they aren't here again?!?!?" All the receptionist said is "I'm sorry". I walked out, and I'm never going back there. Now, maybe other stores in the country might be better staffed, but no America's Best in Texas will get my business. They didn't even have the courtesy to call and inform me a doctor was not going to be there. How's that for customer service?

According to the sign on their door and my previous experience I was disappointed to find out that, after driving quite a way out of the way to the nearest America's Best, when I walked-in to get glasses today that I needed to schedule out an appointment for a week from now. Definitely would have just called to schedule an appointment if I wasn't led to believe that walk-ins were welcome.

Went to the store in Medford Oregon. Got the free eye exam and 2 pairs of glasses... one regular and one sunglasses. Thought this was absolutely great. But should have known better. I had glasses before seeing them and due to the poor vision in my right eye from a cataract my old glasses had one thick lens and one regular lens. Everything was great with those glasses for well over two years then I went to America's Best being I knew I needed a new pair and a exam again. Well this doctor prescribed my glasses with single vision plastic lenses of the same thickness... or lack of. I have had to take them back for some sort of light/sun spots in them already and now these glasses have made my vision even worse.

I purchased the exam and two pair of eye glasses. One pair I purchased the warranty. The other I did not. This was due to frame style. The warranty was entered wrong into their system 1st off. The 2nd is I came in a few days post a year purchase. They stated on the phone they could be fixed under warranty or it would be $25. I was informed no it is too far past warranty. They would not do anything to compromise the situation. Customer services are lacking greatly. This is from the Matthews, NC location.

Draw you in with bait and switch. Went in to get eye exam and contact lens exam and 2 pairs of glasses... for $69.95... Picked out two frames. After she totaled bill, $349.00... With no explanation. Told her take one pair off... Final bill $214. Don't buy in, don't even walk in their door.

I tried the nice way and NO LUCK with America's Worst Contacts & Eyeglasses! Spent almost $800 and got a pair of defective eyeglasses. Complained at the store level, people don't care! Emailed customer service and they referred to same no care people at the store! Endless defective service loop. Tried to find CEO and all I got was his name. Berkshire Hathaway owns them? I am used to much better service than this. If anyone has any suggestions, I am open. From the looks of the complaints, it seems others are having the same issues. Perhaps a class action lawsuit will get them to respond. I will try the BBB and Attorney General of Missouri first and escalate from there! Ridiculous!

As other reviewers on this site have stated, AB pushes other exams and fees at the customer as well as pulling the "bait and switch" on which types of glasses you should "need". On top of this, one of the people giving me the "field test"(?) exam wasn't above attempting to "shame" me about my eyesight, claiming that it was bad enough to keep me from getting my driving license. Of course she was unaware that I recently had a similar test at my place of employment which cleared me to drive some very large vehicles. I seriously doubt that they would have done so if my eyesight were as bad as this person claimed. At the very least, I thought it was done in a mean-spirited or callous way.

DONT GO HERE!!! Well I never have gotten an eye exam and this place I thought was good... after my contact follow up appointment I had a terrible experience there. The reason I know what I'm about to say is because I went to LensCrafters yesterday. The doctors at this place are under qualified that is why is priced so cheap, you get what you pay for. Also the doctor violated my HIPAA agreement 3 times! When I proceeded to bring up the word lawsuit they lied. I bumped into the assistant in front of my children. They literally lied.

March 3rd I have ordered and received two pair of glasses. The reading glasses was done wrong, I had to see my doctor and said it was not as doctor order. Sunglasses still there and cannot use. Have paid for it. Ten days later still waiting. I am going back for refund.

I went to this store to take advantage of their advertised two sets of eyeglasses for 69.95. I did not walk out of the store paying anywhere close to the 69.95. It was more like 250.00. All along their back wall they advertise two pair for 69.95. I selected two frames and after filling the prescription, I had to apply my discount program to bring it down to the 250.00. It would have cost more like 300.00 without the discount. I think their advertisement is very deceptive and should not be offered if this does not apply to all cases.

I just had the most unpleasant experience with America's Best. To call this a bait and switch - false advertising company does not even come close. I knew I was in trouble upon my arrival where I was privy to the training of a new employee. Without apology the trainer was telling how it was important to encourage customers to begin by looking at glasses of the "red category" and up as these are of higher cost. She also made mention that if they are purchasing one plastic pair to push for the second pair to not be plastic. Again a money making ploy. Upon the exam I was encouraged to have the screening upgrade ($15) for glaucoma, brain tumors and other risks with "age". I did so thinking it would be a legitimate screening only to find it was another computerized screen completed by a non trained employee. Scam.

Went in for an eye exam. When it was time to get glasses representative came up with almost $500.00 cost for just regular glasses. They advertise free eye exam with 2 pairs of glasses. These glasses were single vision and not name brand. After telling him the price is way too high, he said that he can lower that. It ended up being $258.00. That just showed how they rip you off.

Half a year ago I purchased contact lenses and glasses. Also I purchased 3 year membership which I regret. They are good in selling services and get the money but if it comes to their service it is horrible. First time I did my eye exam the doctor prescribed me 2.50 and 2.75 and I asked for 2.50 for both eyes. The doctor said that is fine and I purchased the contact lenses and glasses. After a while I visited them again and the secretary looked at my records and told me that the glasses are not 2.50 for both eyes, one was 2.75. I was using my contact lenses 2.50 for both eyes and I was wearing glasses very often. I did not feel good in that glasses.

I called on Monday 2/20 to order contacts. The man who took my order over the phone took down the wrong town and zip code and had it shipped to the wrong address. When I saw the notification from USPS the next day I called in to let them know to change it. They told me a manager would try and resolve it and call me back. I received no call back, then the next day I called back same thing. Finally a manager spoke with me on THURSDAY and told me that it was corrected and would be delivered to the right address that day. Here we are on SATURDAY now and I checked USPS tracking and they tried to deliver to that same incorrect address. I am sick and tired of having to repeatedly call this company to fix this and they have done nothing. Now I have no contacts after a week of trying to deal with them. Would never recommend the America's Best in Union, NJ.

When I payed for my three year plan at the Medford, Oregon branch I was very clear that I would be moving to the Sacramento area within the year. The manager of the Medford store assured me that there were branches "throughout the state of California" and that my plan would be transferable there. Now that I am here I find that the closest branch is 247 miles from where I live. When I called the Medford branch they refused to refund me any part of the plan for the year that I have left on my membership - not to mention the inconvenience of now having to find another contact provider.

On January 24, 2017, I went to America's Best in Oviedo, FL, to have a pair of high index lenses placed in a designer frame identical to the one I am currently wearing with the same prescription for single distance. I gave them the prescription which they checked against my current glasses (although that was not necessary) and they charged me $192 for the lenses, the anti reflection coating, and the tracing of the frame. They made me sign a form indicating that they were not responsible for any damages caused by their technicians to my frame, which seems to be customary here in Florida. They told me it would take about 2-3 weeks.

Unfortunately, this company does not live up to their advertisements. I do understand busy - they are, but that is never an excuse for poor customer service. They may even have decent folks working in some of their stores, so go find any other place than Lynchburg, VA. When you put your customers OUT, a good company would genuinely try to make up for it. NOT AB. Rather than do the right thing, it is the customers fault... wow.

Went in the front staff very good. Once back with eye doctor seemed to be going good. Picked out two pair glasses ordered them. Normally bifocals ordered but I thought I would try without bifocal portion. They never suggests that was not a good idea. Received my glasses and I was feeling sick to my stomach. Had to keep putting my old glasses on. Single vision glasses were bothering me also. Went to Costco a month later to get my eyes rechecked. Doctor there informed me that America's Best should have never allowed me to order single vision glasses since already use to bifocals and nearsighted glasses. Then the script that they prescribed was way too powerful for my eyes.

Went in to Salem Oregon location on a Wednesday. Ordered two pair of bifocals. They told me computer was down. I called the next day computer was still down. Now I call today Monday and they took 10 minutes to find my order. They said they were still working through placing the backorders. I feel like they didn't even know where my order was or if it was placed.

My experience started fairly well, with checking out frames while I was waiting for the exam. The tech who did her part of the exam was skilled and very friendly. However, I became rather uneasy when the exam with the Dr. lasted all of 5 minutes. I was then helped with picking out frames, and narrowed it to two pairs. I told the lady that I did NOT want two pairs, as I knew that wouldn't include frames and all the upgrades. Their "system was down", so she could not quote me prices. I asked her to call me back with the individual costs on each pair so that I could decide which ones I wanted.

I had my eyes examined, ordered two pair of glasses and a trial pair of contacts. I have never worn contacts before. I got a call a week later saying my eyeglasses were in. I called the store, the contacts were not in. I called three days later, and was told again, the contacts weren't in, that they would be in the following week. Two minutes later, I got a call from the store saying my contacts were in, she couldn't explain why the person I had just talked to at the store told me they weren't there. I go to pick them up and I'm told that because I've never worn contacts before, I had to take a class. Oh, and they don't offer the class after 4pm. They are rude, and just don't explain any of the process to you. Even though I joined their eye care club, I will be ordering my contacts online, and going to a different eye care professional next year. They were a total waste of my time.

I called America's Best contacts and eyeglasses off of Cheyenne rd in Colorado Springs asking if I can come in and order colored contacts. I am a customer of theirs and have an up to date contact exam through them. I was told since I originally had clear contacts that I need to find a new doctor to order colored. They REFUSED!! That is ILLEGAL to refuse an up to date customer to come in and order colored contacts through them. I decided they no longer get my service and went to ABBA eye care and had the BEST experience. NEVER buy anything from America's Best!!

I ordered 2 pair of glasses at America's Best in Altoona, PA, one with a designer frame, and one with a "generic" frame. When I went to pick them up, the designer frame had no-line bifocals in them that they said were positioned wrong. First they told me to wear the frames down on my nose as I would readers. If I had to wear them that way, then I would just get readers. I asked them to adjust the lenses so the frames could be worn where they were supposed to be worn. They told me they could have new, adjusted, lenses put in the frames, but they couldn't guarantee that they would work (this was my first pair of bifocals). Since there was no guarantee, I asked for the lenses to be replaced with readers. They told me the price for readers was going to be less than $17 less than the bifocals ($163 instead of $180). This clearly didn't make sense because no-line bifocal lenses are significantly more expensive than readers.

I liked their selection but I couldn't see out of their glasses. My eyes were tested 2 times, made glasses 3 times and still were blurred. I have gotten glasses there before and they were fine. They just couldn't get them right this time. Returned them and got my money back.

Scheduled an appointment for my grandson. Waited 1/2 hour from our scheduled appointment time. Once we were called back the eye exam was determined based on my grandson not identifying the alphabet on the wall [which he could only identify 2 letters because he could not see]. We were unable to proceed with the eye exam because my grandson could not identify the letters. The young lady said that we could not proceed. My grandson just turned 4 and was prescribed with his 1st pair of glasses at 1-1/2. There was no need to know the alphabet then.

America's Best is a busy place... Just make sure to present yourself at least once & announce your presence. I come in ahead of time just to wait & look around casually for new frames. I ride my bicycle like 3.5 miles to get there & I have a rough idea of what they have from looking online. They have high-end quality glasses and lots of frames. I like plastic frames but I'm open to metal. If you're expecting 5 star service you should lower your expectations for the ridiculously low price of glasses & how they have at least 9 people in there at a time. 2 pairs w/ tints for less than $140...Very great value!! They get shipped to the store via UPS...maybe 5 days...not counting weekends. I love that place!!

I'm satisfied with the quality of my glasses. But there's not a lot of choices at America's Best Contacts and Eyeglasses. I have to go to a specialist because I have macular degeneration. My exams are very in depth and I feel I get my money's worth in the exam and glasses if I need a new prescription.

I went to America's Best located in Northlake IL. and it was the best experience ever. The whole process was fast and excellent. As soon as I walked in I felt very welcomed. Everyone there was very friendly. Definitely look forward to going back there again!

The overall selection is a little below average compared to other places. I needed to go elsewhere to get a pair that cleared my vision. I would not go back nor would I recommend my worst enemy to deal with them. There was nothing wrong with the prescription which I received from a private eye doctor, the lenses were not made to specification. Wasted money. You get what you pay for.

I purchased a pair of glasses in store. The selection was pretty minimal and I wasn't super excited about what I chose, but got them anyway. The turn around time was pretty fast. I picked them up the next day with my custom lenses. The glasses had some little rhinestone embellishments on the side and several of the stones fell out within a few weeks (I'm not particularly rough on my glasses although I do wear them all the time; the stones just were not secured enough). I would have expected a better quality product for the price.

My glasses were ordered, made and shipped to store for adjustments and pickup. At their price, there's no need for vision insurance. Their glasses have perfect fit and perfect view, overall excellent. I'm very pleased with the people and my new glasses. Had to have one remake because close vision was improperly measured. They took care of it right away and new lens is ok.

I went to America's best by work since many coworkers go there. The doctor was absolutely amazing however after I received my glasses which my insurance paid for all the upgrades including warranty. 2 months later there was a chip in the left lens including scratches which I paid for scratch proof! I only use the cloth that came with my glasses including their wipes and lens cleaner.

1st off I have gone here a couple times. One pair of glasses the flex kind broke fairly quickly. The next time I took my kids in they have insurance and this place completely scammed the insurance. The kids ended up not getting their glasses as they charged the entire insurance plus 100 per child for one of the kids. It was just reading glasses. 10.00 at Walgreen. The other child needs basic glasses for distance. This was a total scam as I had to leave before it was completed and They saw my mom coming. Do not go here. It's not worth the hassle. Walmart does a better job.

I bought my glasses here in Akron Ohio at America's Best in July of 2016. I took them back about 2 months later to have them tightened. Well about a month later the one side of the ear piece got loose again so I thought that I would take them back to get them tightened. Well she took one look at them and said that the screw was stripped and they couldn't be fixed. She said that there was nothing that they could do since I didn't get the warranty. Then she said it was how I took them off caused it. I wasn't happy. Even Walmart have cheap glasses but give you a year warranty. I can tell you that I will never buy a pair of glasses from them again. I will buy them at another place next time.

On Nov 06, 2016 I put my contact lens in, later that afternoon I was going to remove them. The right eye came right out but the left would not come out so of course I tried and tried so ended up getting my eye a little red. The next morning went to AB and told the Doctor there, I have a Clens that is stuck and can't get it out so he examined my eye and said "YOU DO NOT have a contact lens in your eye" so he gave me a prescription for eye drops to use until my eye looked better. Over the next few days my eye gets worse and worse and then I can't see so I made appointment for 2nd opinion and he found it immediately, it was right on my eye and because it had been there too long I had an ulcer over my whole eye. It's been 3 weeks and under a doctor's care and still can't see good. Total negligence and I will never go to America's Best again. I am on steroids and antibiotics 4 times a day. I am suing them.

I have been going to this store for years!! The customer service, pricing for my contacts, their 3 year plan, all of it was great. They have changed hands a couple of times, but now with the 'new people', it is terrible. I was double booked for an appointment, the customer service was very poor, employees were talking negatively about clients and laughing, they were very late getting me in. After my appointment I sat for an hour! Waiting to pick up my new contacts, they had been closed for twenty minutes before I was waited on. No apologies, nothing. I am now looking for a new place for exams/contacts. The only other store near me is huge, I have been there once, it is like a DMV... loud, no organization, even longer waits. I am so done with them!

I purchased some glasses at America's Best. After only a few months my lenses are peeling. instead of them taking care of their problem I was told I would have to purchase some more lenses. This isn't the only situation I've been in with America's best in Lafayette LA. A few months ago it was a racist issue I had to deal with that was never properly handled.

I ordered 2 pair of glasses for my son on September 2nd for him to play in his football season. Now the whole season is over and I don't have the glasses. After calling a dozen times, just today they said, "Sorry, we can't give you the glasses." On asking for refund, they can't even send a check back and now need me to drive down to their store to see their faces again and get my refund.

Too many people here just need to learn how to say "No, thank you." I spent an hour at A B C & E last week. I had a contacts eye exam from a very nice young woman, picked out 2 sets of frames, got fitted with new contacts and was on my way for a total of $188.00. I will pick up my new contacts next week. They agreed to price match with Lens.com. I don't know just how my experience could have been any better. BTW, they did offer me several upgrades on my glasses for additional cost, but, although I could see the value in them, I didn't take them because I only wear my glasses a short time each day, when I am not wearing my contacts. Just learn to say "no" if you don't' want something.

I purchased my glasses from America's Best in Valdosta Ga and constantly complained that I could not see that my vision was blurred and each time I was told that my eyes needs to adjust which is now over a yr ago. I was unable to use either pair. Therefore I spent $380 for nothing and have since been wearing my $1.21 goodwill glasses until I go to a reputable eye care center. I have come in contact with over 30 people in my area that had the same compliant. I had to squint to see out of these glasses which made my vision worse. HELP I CAN'T SEE.

On several occasions I have had a issue with trying to make an appointment with this company. I was given an appointment time and date and when I arrived they said they overbooked. Then it happened again. I tried one more time with this company because we were in the eye club so we didn't want to miss out on the eye exams that were included. I called 45 minutes ahead of my appointment to let them know I was going to be late which the gentlemen said that was fine.

I stepped on my eye glasses so I decided to stop by and just order a new pair, pair sort of. The lens were ok but the frame was damaged not beyond wearing though. The attendant would NOT allow me to order a new pair without an exam from one of their so called Drs. nor would she order me a new frame. I have a Dr, I see a Ophthalmologist and NOT an Optometrist. The attendant was short and really boarded being rude. The BEST thing I can say for America's BEST is take you BUSINESS somewhere else, I did.

I am 32 and never worn glasses in my life! I woke up last week and was having blurry doubled vision. I went 2 days before deciding ok, there is something wrong here and decided to go to America's Best due to the ads on TV (2 pairs of glasses for 69.99). I scheduled the appointment and went the same day. I had the exam and was told that I needed glasses with Prism in them so that my eyes would align and be able to see images clearly and would not be able to get contacts because contacts do not come with Prism in them. I was told I would have to wait 7-10 days for my glasses.

BUYER BEWARE. You will Not pay $69.99 for two pair!!! Once this company tacks on all the extra fees for a halfway decent pair of glasses you will fork out about $350 to $500.00 at least! The only thing you get for their advertisement is two pair of UGLY FRAMES! DON'T BE FOOLED. It's not worth the visit. No extras on my glasses and frame is peeling. My costs almost $200!!! For two pair.

I had a wonderful experience here! I had an appt. at 5:10 pm and got in at 5:15 pm. They were completely nice to me and answered all questions I had. I got 2 opinions from doctors about what they would recommend for me. I got my free eye exam done and walked out with 2 pairs of glasses exactly for the price listed on their ads. $69.95!! So yes the deal is wonderful and I'm so glad I went there. Not only were they great to me, but my glasses have wonderful quality to them and they are just my style!!! I definitely recommend going to America's Best for your next eye appointment.

When I brought my daughter, 12 years old, to have her eyes examined, I expected to pay $70 for 2 pairs of glasses including exam! Then they try to get an extra $20 out of me by telling me that children 13 and under, "by law", have to get the polycarbonate type lenses! When I looked this up, I found that you have the right to ask them to provide something in writing to this effect. THEY CAN'T, because it's NOT a law! It's a choice!! But this is how they are making extra money off the people!! By lying! Thinking nobody will figure it out!! One should ALWAYS, ALWAYS, ALWAYS make sure to look over the receipt when going to ANY America's Best Store!!!

Ordered two pairs glasses with bi-focal lenses at the forum store, Ft. Myers. Went to pick up the glasses. The distance part was very good, the bi-focal part I could only read at about 8 inches. My old glasses were at 22". I was told that my eyes would adapt eventually. I explained that I has experienced this before and my eyes would not adapt to such a difference. I was told I must try them first. I explained that I couldn't even see the instruments on my vehicle so how am I supposed to drive? They would not remake the lenses. The manager said "give him his money back", which is what they did. So after wasting my time and effort, they have lost another customer. I have tried two of these stores, the first one used someone else prescription for my glasses, they had to redo them again. At least this first store in Asheville, NC the staff were apologetic.

I have NOTHING NEGATIVE to report. I took my Rx to A.B., picked out 2 pair w/ warranty. Returned within the year to receive 2 more pair of glasses for FREE. I learned my frames from the previous year were discontinued so I received 2 new glasses with NEW FRAMES. I was charged $0.00! Considering the over $200.00 for a single pair of glasses I was charged by my optometrist & Lenscrafters, I'd say SHOP America's Best for great treatment & awesome money saving deals! I will return & might even see their optometrist for my next exam.

I went to this company to purchase glasses after seeing a advertisement for 2 pair of glasses for $69.99. I went expecting to purchase. I brought one pair of glasses which cost me $300 plus taxes. I also purchased the replacement warranty. First I was deceived into thinking I could get 2 pair for the price this company advertised. ABC THIS COMPANY IS A JOKE! Then I broke my glasses and they tried to give me a hard time about using the warranty. I had to be rude to the customer service rep and let her know I was not backing down. I got my replacement after all the complaining. Then I scratched one of the lens. That's when I discovered warranty was faulty. This company is a fraud. False advertisements and all. To top it all... I hate the quality of the products used on the eyewear. This is the Family Dollar of the eyewear industry. THEY SUCK!!! I hope they get sued. I'm all in.

If you are expecting $400 glasses and service for $69, you won't get that here. What you will get are helpful, busy people, adequate service, and less squinting. I am agoraphobic. It took me two years to get in to see an eye doctor. I am also body dysmorphic and wear a surgeon's mask on my face because I don't like the world to see me. Yeah, I'm mad as a hatter, but I still know about service. The point is, these folks didn't even stutter. Nobody stared, nobody rolled their eyes. My adult son went with me and they were kind and patient with both of us.

I would call the lady who "helped" me today, the worst employee I've ever spoken to. When I asked simple questions she got defensive and told me that he gave me my order in the store, which they didn't because they never carry my prescription, and then told me that she could not look up my tracking number and I would have to do it myself. So I did look it up myself and I was able to find where they contacts had been delivered, but I pissed off the whole time I was doing it. What a terrible way to treat someone. She should not be answering phones.

Very misleading advertising. You think you're going to walk in there & get 2 pair of glasses & a free exam. But that's without the cost of lenses. I got one pair for $315 or the two would cost me $375. Really! The ad is false advertising plain & simple to stop you from going somewhere else! The ad should state 2 pairs of frames (and a small group of them) for $69.99 including eye exam... Lesson learned... Go to Walmart & save money!

I went to a retina dr and was told that I needed to get glasses due to the floaters that I am experiencing while I have my contacts in. I was enticed with the 2 glasses and vision check for such a good deal. I now see why. I decided to get contacts as well as 2 glasses. I told this to the eye dr. She clearly understood that I was planning to wear my glasses with my contacts. Well I choose my glasses and was told to wear the trial contacts and come back in a week to see how I do with them and that she will recheck my eyes then. I waited 2 weeks and went in.

They advertised 2 glasses for $69 with a free exam. They said they take insurance. My insurance was good. I went there the day before to check it out. My appointment was the next day. Got there a little early. I waited 45 min to be seen. The eye exam took about 15 min. Waited to be seen for 30 min. Sat down with a service rep at her computer while she told me I didn't have the benefits I just checked on. I gave her my insurance phone number to call. She made several attempts but couldn't get through. I called them and they told her my benefits as I had. Now, she couldn't make her computer accept my plan. This took 3 hours. When her computer shut down, I left. She called me the next day to tell me she got the computer setup and I could come back to measure my glasses.

My husband and myself went to the Boynton Beach, Florida location yesterday for eye exams and new glasses. We went to this location last year and were really pleased with the service but that was certainly not the case this year. Last year, vision insurance covered the cost of frames but did not pay for progressive lenses or anti-glare coating. This year, they only cover the eye exam as they only pay for glasses every 2 years.

I went to see the optometrist at America's Best Contacts and Eyeglasses of Murfreesboro, TN on Saturday August 13th. The staff was very friendly and their selection of glasses was nice as well. Their bargain wall (2 for $69) had lots of modern looking trendy frames, which was a nice bonus! When my spouse and I walked in, the woman behind the front desk was friendly and helped us through the paperwork we needed to do. It was simple, straightforward, and she was incredibly nice the entire time. She walked us back to where we were supposed to meet the doctor, which was just through a hallway, and waited until someone else came to help us - her service was fantastic.

Best experience ever getting glasses. I've buying glasses for cover 50 years. Never before has anyone helped me choose my glasses. They've always just pointed me to the wall and left me to make decisions on my own, never telling me what looked good and what didn't and why. But my great experience (with the Bartlett, TN office) started with a phone call to ask if they took my insurance. I was told 9 times out of 10, they didn't take Medicare based insurance, but she would be happy to check. As it turned out they did.

In July 2015 I had a contact lens exam at the Howell Mill Store in Atlanta. Dr. ** wrote a prescription that said I wore +4.25 in my left eye. I could see but always thought that it wasn't perfect. 1 year later I went to the Perimeter location for a new exam and was told that I was +4.25 in my right eye. A few weeks later I noticed the mistake and went to the Howell Mill store and showed them the 2 prescriptions and asked for a new exam to see which prescription was correct. I was told that I would have to pay for a new exam. I had been wearing contacts backwards because Dr. ** made a mistake in writing the prescription. I will never go to America's Best ever again.

This is the worst experience I've had. After 2 years my sunglasses are delaminated to the point I cannot see out of them. I went to the store I bought them (Victor, NY) and they told me it was the worst delamination they've ever seen. I take very good care of my glasses. I've been wearing my old sunglasses (about 6 years old) that have no delamination whatsoever.

I had some scratches on glasses I purchased from them not too long ago. I went back to the store to see if anything could be done. The manager said nothing could be done. He promptly offered a $320 quote for new lenses. I returned home disappointed and did a brief Google search which showed me how to fix my glasses in 5 minutes using Armour Etch (It totally worked). The manager either lied to me or was very uneducated about his profession, either of which is unacceptable. Do yourself a favor. Go to Costco for glasses. They have the price for the same quality and better service.

Pushy incompetent assistant. I purchased eyeglasses and the prescription was incorrect and they kept insisting I was not allowing enough time. Eight months later and now they are telling me I need a new exam at an additional cost. This is not fair that I have buy something that I cannot use.

Knowledge of how glasses are fitted and the materials they're made of help immensely in determining on how happy you will be with your purchase. I requested the measurement numbers for future reference since I felt these glasses fit perfectly. I did get up sold on upgrades I wanted and was willing to pay extra for like no line big focal, upgraded clearer lens material, scratch resistance along with transition darkening. The price was less than I expected for all these features in two pair of glasses that carry a one-year lens damage replacement. I've shopped at other retailers and came back to an America's Best because of their quality product, lowest prices, and outstanding customer support. If you have any issues they will bend over backwards to make it right. I know they are my go to shop for glasses.

My daughter (Melody) tried contact lenses for the first time July 2015. June 2016 my daughter told me she was about to run out of contact lenses so it was time to reorder; which I immediately called America's Best, Mays Landing, New Jersey location, and placed and paid for the lenses (mail order). At that time the young lady told me that my daughter was due for her next exam in July so after this order she would not be able to get more contact lenses until her next exam. So I said okay. I made the appointment for July 19, 2016. At that appointment my daughter's prescription changed which meant she would have new contact lenses and the lenses I just bought would take her 6 months at 2 weeks per use to finish them. I called the store to ask if I could get a credit or refund on the unused contact lenses and I was told if the box was opened, no, but I would be able to receive samples for my daughter in exchange for the unused lenses.

I recently was in Savannah Ga store on vacation and I lost my glasses. I called the nearest store to where my father lives and Richard answered the phone. He was very helpful and very educated on the process of getting new glasses. I knew I would I be paying more for my frames due to me needing bifocals. The price was 272.00 dollars for two pair which was about what I expected. His service in person was even better. He took time with me to make sure all the measurements were exact. He even recommended some new frames that would improve my scope of vision. He was so right I have never seen better! Keep up the good work Richard!

I purchased a pair of glasses with progressive lenses, anti glare, transitions and frames in November of 2015. I had great service. My glasses were great. We talked about not using paper on my lenses, always use soft clean cloth or a lens cleaning cloth, or special wipes. I don't remember being told that the lenses should always be wet when they're cleaned... That's where I went wrong.

Went for a eye exam on July 1, 2016. Picked out two pair of glasses for a free eye exam. I paid $489.95 for two pair of glasses. They talked me into having the visual field test for $15.00. So on July 12, 2016 they said my glasses were ready. I am handicapped and hard for me to walk. I went to pick up my glasses and both pair were TOTALLY blurry for distance and bifocals for reading. They said how sorry they were. They had me take another eye exam totally different from my first prescription. They put a rush on my glasses because we were going away. Went in on July 19, 2016 to pick up glasses.

I had an appointment for my bf and for my daughter. My bf went first and a lady (Tiffany) try to sell him a 15 dollars extra exam. He says "I will wait and ask my gf about it." When I arrive I said "What is it for?" And Tiffany gave me an attitude pull the papers from my hand and treat me in an ill manner. When I asked if she will dilate my daughter's eyes her response was very rude and unbelievable for a professional working face to face with a patient. All I said was "We don't need any additional buys." Even I am not sure if or not she did what she says she will for that additional 15 dollars we still get charged and later when I was paying I asked the checkout lady to ask Tiffany if or not she did the exam to my BF's eyes. They claimed she is with a patient and did not wait to ask.

Extremely professional service with no discernible wait times, polite staff, and doctor's findings were same as I have gotten at far more expensive eye care offices. The cost was well below any other eye care office I priced out (I need an exam and both glasses and contacts prescriptions). Also note that the three-year ($99) exam plan is still well below one exam cost from any other site I contacted. No pressure to purchase anything (I didn't, except for $20 addition to exam to check back of eye), and I may just go back and price out glasses! Have noticed some bad reviews on glasses from this chain and will I think about this before I order any. Definitely contacting them about the cost of my pre-packaged disposable contacts though.

I purchased 3 pairs of Ray-Ban frame glasses from the Asheville NC store with progressive lenses and "all the works" of which needless to say cost quite a lot. I had a friend that worked there at the time and felt like it was an overall good deal. Well... several weeks went by and I kept a constant headache. As I had just had the eye exam and new lenses my MD referred me to a neurologist for evaluation. Prior to going to the MD I realized that the lenses in all three pair of glasses could not get clean. There was a constant smear on the lenses which was causing the headaches. I went by the store and was told to use their cleaning supplies of which I was already and more or less brushed off.

I went to this location on 3.22.16 before leaving for a humanitarian mission trip for Africa. I needed at least one pair of contacts to take with me. They ordered the others, as I need a specialty lens. I went on my trip and I then got ill when I came home. After I recovered, I had to move a household from MI back to IN, therefore, I had a lot on my plate. Since I had been ill, I hadn't been using my contacts much, mainly my glasses. However, I finally am well and settled and it just hit me that I never have heard a thing about my contacts. And it is 6.30.16... 3 1/2 months.

America's Best Contacts and Eyeglasses in Springfield, IL willingly and knowingly takes advantage of the elderly. Their management staff are incompetent and rude. Their aggressive pricing behavior is non-transparent and misleading. I originally set my mother up with an eyeglass appointment for no-line bifocals. We were originally quoted two sets of prices: 1. two frames with standard no-line bifocals with free exam for $150, and 2. two frames with precision no-line bifocals with free exam for $250. My mother went to her appointment and she left with a bill for greater than $495.00. My mother upon leaving was quite upset with the radical revision in the originally quoted price. She left completely mystified and very upset as to how the price nearly tripled from the originally quoted amount.

Really bad experience at the Ashford Dunwoody Rd, Dunwoody, Georgia America's "Best" Contacts and Eyeglasses. I took my son in for the basic $69 exam and 2 pair of glasses. While there the doctor briefly said that if my son would like he could try on a "free trial pair" of contacts to see if he liked them. There was no mention of any extra charge to try on a "free trial pair" of contacts. After my son tried them on the contact technician named Brittani tried to charge us an extra $80!