America's Best Contacts and Eyeglasses Reviews

I went to America's Best Contacts just like everyone else because of the $69.95 special. My total? $264. It's been 3 weeks, and I still don't have my trial pair of contacts. I have been in there 3 times. Nobody has called me to let me know anything. If you think you are getting a deal, you aren't. The frames are cheap quality, too. Also, I told them I didn't think my prescription was right, but they said it was. I have been wearing the glasses for 2 weeks now and my eyes aren't used to them. They won't give me a new exam to check my eyes.

On January 24, 2007, after having my 3-year-old son's eyes examined by a pediatric eye doctor, I went to America's Best to pick out glasses because of their advertised 2 pair of kids' glasses for $79.99. They tried to talk me into upgrading, but I did not. It took 2 weeks to get the first pair of glasses instead of the week promised. The second pair was in the lab for another 3 weeks. When they finally came in the technician broke the frame when she was trying to adjust them. So we waited. When they came he wore them but was cranky. After some time I took the glasses to a different vision center and had them tested, compared to the Dr.'s prescription. Turned out the prescription was too strong!! They said that it would definitely cause him to have headaches and blurred vision! I called and talked to the America's Best manager who said it is they don't refund if it is after 45 days of purchase. I didn't have the glasses for more than 45 days after purchase. They will not refund $34.00. I want an apology and other parents to know about America's Best not double checking prescriptions for glasses.

I had gone to pickup my glasses. When I entered the store the store employee was waiting on a customer. I preceded to talk on my cell. Another customer walked in after me , and the employee asked her if she could help her, the lady said I'm here to pick upmy glasses. I said , excuse me I'm her to pick up glasses as well. She stated rudely ,well when you get off of your cell phone then I'll help you .

Made an appointment for my son to have his eyes examined for contacts. Was told it would be 69.00 for the exam. After his exam I was informed that he would be given a trial pair to wear. If everything looked good I would receive a written prescription. But, in order to get the trial pair I had to order at least one box of contacts.

I wore them home and tried to read and felt sea sick. I found the nose piece was attached 1/8 inch higher then the other. I returned them and had the frame ordered as a replacement. I called on Aug.8 and was told they were on order. On Aug. 17 I called the customer 1-800 number and was told that the glasses were in the lab and my 30 days for a refund was up in 2 days. I went to the store and demanded my refund and was asked if I wanted another pair. After sternly telling them NO'GIVE ME MY MONEY!, the manager said she forgot the pin # and corporate was closed.

The store advertised two pairs of glasses and a set of contacts reduced to the price of 65.99 with a free eye exam. The total cost came to be 204.99 dollars.

Bought two pair of eyeglass lenses from them about 10 months ago. Paid about $680.00 for the four lenses and reused my existing frames. The doctor told me I had early signs of diabetic cataracts but they were not yet operable. The lenses I got gave me blurred vision. Four visits later I finally got to see the doctor after I threatened a lawsuit.

I bought my eye glasses on 3/9/07 and was told it will be ready in 7-9 business days. Called 3-4 times after 2 weeks and it was not ready. I asked to expedite my order and was told they will call me for an update. Nobody did! Talked to manager on 3/26/07 and promised me 2 days for the eye glasses to be ready. waited for 3 days, no call from them. I called anyways, and the manager says it's ready for pick up. When i asked why I did not get a call in 2 days, she simply said- I apologize--very easy to say. I will never purchase from this company again. VERY VERY VERY POOR SERVICE AND CUSTOMER CARE.

I went to this company because I have limited funds at the moment, and they advertise two pairs of eyglasses for $69.95 with a free eye exam. When I pick the frame ( the correct priced frame), and get set to pay for them, I was floored! My $69.95 glasses were now $255! They said it was because of my prescription that it would cost so much. Well, there ad says $69.95 for single vision plastic lenses. That's what I wanted!! The sales person claimed that my prescription was such that I could not have the single vision plastic lenses...which is funny, because that's exactly what my present glasses are. So I cancelled the order and now my free eye exam was $39.

My first visit I was provided with an incorrect prescription and with a trial lens and they ordered my prescription without waiting to see if the prescription was correct. I paid for the lens and was called a week later to come and pick up the prescription. I advised them at the pickup that the prescription was not correct and that they would need to do a reexam.

I needed a nose guard on the right side of my glasses, I stopped in prior to actually going and I was told that it would be $1 for them to put it on for me. I sent my nephew back down with my frame since I was at work, he called me 2-3 minutes later and told me that I needed to come up tp the place because he thinks the lady (Dee) broke my glasses. She didn't even tell him what she had done to my glasses. He said she was very rude to him from when he 1st walked in the door. I get to the place and this Dee person says that my glasses just broke, she told me to take them to a jeweler, have them sautered and she would pay for it.

My wife and I were told 5-7 business day turnaround. I called three weeks after our order date and they said that the glasses were in and they would call when they were. I called again today 5+ weeks after order date. Mine are in (they didn't call), and my wife's pair...well they're not quite sure what is going on with them. This business has the worst customer service I have ever received, and as a business owner myself, tend to be RATHER forgiving when it comes to company issues. I sometimes think I am in never-never land when associating with this company...never going to get contacted, never going to get the glasses...never never going to purchase even a kleenex to wipe my glasses off from this place if the lenses were covered with mud.

I brought in a pair of eyeglasses to have the lens replaced. They said it would be about 5-7 business days. After a 8 business days I called but no glasses. I called again after 3 weeks and was told that my glasses had broken and that I would have to come in and order a complete new frame and lens combo. They said that they are not responsible for lost or damaged frames. In 30+ years of ordering glasses I have never had this happen.

I have been going to America's Best for my eyeglasses for many years. My imcome is very limited so I wait for their 2 pair for one price sales. On 1/19/06 I went to America's Best drawn by the 2 pair of eyeglasses for $69.95 Ad on Tv. I picked frames from the $69.95 section, took the eye exam etc. exactly the same way on previous visits, only this time the girl insisted my bill was $198.95! Not $74.00 or so as it should have been. I have several emails from Sharon McCart (who stopped responding when she couldn't give me an answer.)

I attempted to purchase 2 pairs of eyeglasses at America's Best Contacts & Eyeglasses 2 weeks ago. I had selected 2 pairs of $99.00 rimless glasses, and was having them totalled up. I was told that the glasses were $179.00, the $99.00 plus $80.00 for polycarbonate lenses. I told them that I didn't need special lenses, I just wanted the $99.00 price, which was clearly marked on the pricetag. I was told that no, these glasses needed these special lenses, and that if I wanted these glasses, they would cost $179 per pair, not %99, as was marked on the pricetag. I purchased different glasses, but the whole episode made me upset. I had a subsequent email exchange with a customer service rep at Americas Best Contact Lenses, who offered no explanation, apology, or assurance that the policy would be changed. I am extremely dissatisfied with this experience, and will not purchase glasses from this company again.

I purchased an eye care program in 2004. It is now 2005 and I have still not received the information for my plan or my identification card. Every time I go to the store there is a problem because I do not have my identification card and I have to continue to bring in my receipt. I am tired of the bad customer service and the long waits in their stores. The staff is rude and extremely unprofessional.

This is regarding my most recent purchase of three pairs of eye glasses from the America's Best in Savannah on Abercorn Street. I purchased my three pairs of glasses on January 2, 2006 and was told that they would be shipped in 8-10 days by means of DHL. When I called on January 16th, I was told that they were shipped. I called again on January 24th and was put on hold a total of 18 times and disconnected a total of 3 times within 1.5 hours. In that time, I was told that my glasses were lost and that America's Best was not repsonsible. Seeing as I specifically knew the policy and paid for the glasses to be shipped DHL, this was extremely frustrating and unacceptable.

I realize full well that glasses are expensive. I have worn them all my life. I am just about legally blind without them, so when I saw this deal, I was excited. It had been a while since I had a new pair and although I didn't have a lot of money, it seemed like a nice way to treat myself. 2 complete pairs of designer frames, lenses and a free (normally $39) eye exam for $69 - is literally too good to be true.

After many years of going to AMERICA'S BEST for eyeglasses, this visit was my last. Their TV ad for 2 pair of glasses for $69.95 (including eye exam)gets a lot of attention and their offices were usually packed with customers. On this day I went in thinking I was going to get my 2 pair of glasses for $69 or $79. So I took the exam, picked out frames etc. When it came time to pay the bill was not $69 as on TV or $79, $89 not even $99 but $198.95! What a rip off!!! The lady said things had changed and that the $69.95 was for 2 pair of frames and that the lenses were extra now. They don't tell you this in advance because they know most people use to coming there would leave, so they let you take the exam etc. so you are obligated. This is very unfair and deceptive to everyone. They need to let what customer they have left know about the scam before they get hit with 3 times the usual cost for the same glasses. They're on their way out of business, I give them 1 to 2 years

I would like for stores like America's best to have to stipulate when they advertise that their 2 for $69.95 (that they advertise on television and in their store) is only for certain prescriptions. They do not put any type of disclaimer or small print on any of their advertisment regarding filling prescriptions for consumers who have a higher prescription that calls for a thicker lens or if you have any type of stigmatism problems, etc. How you find out is when you go into the store as I did, someone tells you after you pick out frames that your lenses would be too thick, which is what happened to me or that it would require more work to fill the prescription because of the high strength of the prescription.

Well, it started back in 2002. I purchased several boxes of contacts that they were running a special on and the 3-year plan that they have. The wait was, of course, very long, but I was alright with that I guess. I really didn't have any problems picking them up either. I also used them back in September to get glasses. After removing my contacts, and having my eyes fully dilated, they tell me to go out and pick a frame.

On October 9,2003 I ordered two pair of glasses. Ten days after that I received them. I was having trouble seeing with them and they said they just need adjusting. So they adjusted them and I was still having problems. Like a stop light I was seeing two. So I went back in again and told them and they said lets adjust them. So here we go again, that didn't work.

I went into America's because it seemed like a cheap place. I had scheduled an appointment for 5:00 PM. The person whom I scheduled the app. with neglected to tell me that I have to get there about 15 minutes early for the pre-screening ops that the technicians do. So, lucky for me I was there earlyanyway, and after about 20 minutes the tecnician got to me and took my eye measurements.( I was there for contacts)