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Reviewed Aug. 9, 2023
From the time, Miss ** answered the phone. So the time she hung up, I found her to be very pleasant, funny, helpful, and she still managed to be very professional at the same time. I made an appointment for my uncle who is getting up in age for a set of eyeglasses. By the time the conversation ended not only do I feel confident in my uncle, receiving the service and products that he needs. But I also know that they will be kind and look out after him for me, since I won’t be able to attend the appointment. So a big thank you to Miss ** at America’s Best on Barataria Boulevard. She is the absolute best!!
Reviewed July 21, 2023
First available appointment was in the Jacksonville store location in River City shopping district. I was pleasantly greeted upon entering the store for my 10am appt. I was signed in and shown where to wait for the technician to do our eye testing for the Dr. to review. I did not wait more than a couple minutes to hear my name called. The technician was efficient and kind. Again within minutes I was greeted by Dr. ** who is a lovely human being. I felt he asked pertinent questions during my exam which lead to the prescription he wrote. I was very pleased with the interaction.
My next step was to receive instructions on how to handle, put in and take out the contact lenses. This was a little tense for me but I achieved the mandatory three times placing and removing the lens. The gentleman who instructed me said I did very well and brought me to the door and stepped outside to see if I could see with my new contact lenses. I did in fact see everything he pointed out. I was excited to be wearing contact lenses however I kept saying things were still a little bit blurry. I was told my eyes will adjust and I felt confident they would. When I got to my place of business, 2 hrs away, I was watching the clock to remove the lenses after wearing them for four hours as instructed.
I attempted to remove the Right eye lens and could not get it. I moved on to the Left eye and had no problem removing that one. After almost 20 min with no success, I stopped and rested my eyes and tried again 30 min later. I was dragging the area over my cornea down toward the bottom onto the white of my eye that didn't work, I watched a video and they suggested moving to it the right on the white of the eye, tried that with no success. After several more attempts, using a bright light and magnifying mirror I gave up.
At 6pm I called the local America's Best in Ocala and asked for assistance. They did not have an optometrist in until Friday, it is now Wednesday. The very nice person BETH suggested I flush the Right eye with the saline they gave me with the contacts. If I'm not feeling it in my eye or if I don't see the lens looking up down and side to side, it's likely it's not there at all. Beth put me at ease and allowed me to relax. She reiterated that she would be in the next day but the Dr would not be in until Friday. This could explain why I felt blurry vision when I left the initial location. I must not have placed the lens back in my right eye at my practice session.
Fortunately Thursday I had business in Gainesville and walked into the America's Best store there. They received me graciously and without a minute's hesitation LINDA looked up my record on her computer, asked for my ID and gifted me another complete pair of contacts in the prescription that was given to me by Dr. **. Thank you so much LINDA.
This allowed me to keep using the prescription in preparation for the two week follow up to evaluate the correct lenses for my vision correction. I cannot say enough about the organization of this company. Appointments, eye tests, meeting with Dr for evaluation and getting a great pair of glasses or contacts with ease for amazingly low prices! I couldn't be happier with the staff and organization. THANK YOU THANK YOU THANK YOU!
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Reviewed March 16, 2023
Heather at the Rowlett location is a gem! She made my experience the best I have ever had in the 40+ years of visiting the eye doctor. She was patient when picking my frame, and when I had problems with my lenses, she helped get it straightened out. It turned out that I couldn't wear a certain type of lens and she made sure the doctor and lab took care of me. Thanks Heather for your expertise, knowledge, patience, and caring. She is the best!!!
Reviewed Feb. 6, 2023
I had an issue with my glasses. I went into America's Best at 2:14 South Wabash Chicago Illinois. Store is 5511. ** is the employee. ** did a fantastic job for me this morning. I need my glasses to see in the position that I hold at my job. I must read fine print all day. She assured me made sure that my glasses were correct that they fit me well and that everything was going to be wonderful. I really appreciate your dedication to her job and more so her commitment and compassion to the customers that frequent America's Best in downtown Chicago, if all companies had employees one 10th of **'s character all experiences regardless of where you go will leave you with a smile in a willingness to continue to do business with that service or company. Great job **.
Reviewed Feb. 3, 2023
Most people only take time to write a review when they're upset with something. There are a number of negative reviews which I don't understand. I'm basic and don't have to wear designer glasses so a contact lenses exam, 2 pair of glasses (with a progressive lens) all for around $250. Total price at America's Best completely eliminates the need to carry costly vision insurance. Guarantee vision insurance is more than. $250 a year.
Reviewed Aug. 31, 2023
When I first went there the doctor told me to go to an eye specialist because of my cataracts. I ended up getting the glasses anyway and sure enough my vision was not improved. I had the cataracts removed and now see 20/20. Because I had previously purchased the glasses I inquired about having them turned into readers. Not only did they accommodate but did it for free!
Reviewed Aug. 20, 2023
Had a problem with the eyeglasses I purchased from their Ct store. Went back to the store. They said they could not help me so I called the customer service # for their corporate headquarters. I was on hold for almost an hour and finally gave in to their offer of leaving a message with a promise for a return call. Left two messages in two days. No response. They are a classic example of a company who feels now that they got your money, they will ignore you if you have a problem.
Reviewed Aug. 15, 2023
My wife and I purchased 3 pair of glasses from Amanda (our salesperson) at America's Best Contact & Eyeglasses (1505 E Warner Rd Suite A103) Gilbert AZ. She was extremely helpful, guiding us through the various options our insurance offers and the type of glasses (both regular and sun glasses) and glass protect we need. Exceptional person, extremely helpful and professional.
Reviewed Aug. 7, 2023
You will not be able to purchase a pair of eyeglasses under $300.00 even with insurance. They add on expensive options. I tried to buy a basic pair for under $ 200.00 which was not possible. Get a price upfront before you agree to purchase.
Reviewed Aug. 6, 2023
After visiting America’s Best and paying almost $1000.00 for one set of glasses and a year’s worth of contacts, I priced contacts and glasses at other mall stores and found contacts from other sources of the same brand at half the cost. Even though the lenses and frames were also overpriced I decided to keep them. I was able to return the contacts but there was a long delay in getting the refund. My main complaint is the claim of a $200.00 rebate to convince me to buy the contacts when it really only amounted to $15.00. This type of sales tactics is unethical and should be exposed.
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