America's Best Contacts and Eyeglasses Reviews

Worse place to make eye glasses specifically at 3717 NW 7 Street, I pay $400.00 for 1 pair of prescriptions eyeglasses, the doctor specifications were clear, progressive, antiglare, photo chromatic, then the lady at the counter change the prescription to trifocals, after two weeks I went to pick up the order and try it at work, simply don't work, I return to the store and they offered to fix them, never call me back, so I went back to the store and gave a new pair of glasses, when I try them, this doesn't have the specifications, it was a regular eye glasses, no progressive or antiglare, etc. what I've paid for, this is fraud to my insurance and fraud to Medicare, criminal business acts, while I'm prepared to make my legal complaint against this fraud, don't recommend nobody else to go this place.

After waiting three weeks, I went in to pick up my glasses. Four days later, I had a constant headache and realized the Loveland, CO location gave me the wrong prescription. I brought them back, they confirmed the mistake, and ordered new lenses since I already had the frame. Because I was leaving the state for two months, I asked them to send the corrected lenses to the Springfield, IL location. After two weeks with no glasses, I called the Loveland store four times with no returned calls. Each time I was told something different, first that the lenses arrived, then that they didn’t know where to send them.

The website has not been updated in over a year. The staff is rude and demeaning. They tell you one thing and then charge you again in less than 4 months for another eye exam. Horrible place! Spent over $500 plus used insurance for only to be lied too and the only thing they in store and customer service will do for you is say “I’m sorry and you can pay for another eye exam” Yet an eye exam is good for 1 year by law!

I scheduled an appointment, arrived, and was told it might be an hour and half or more before I was seen. They wanted to reschedule me and were discouraging me from keeping the appointment, which makes sense since apparently the time and appointment were not real. Unacceptable practice.

I want to share my experience so others know what to ask before purchasing. When I purchased my glasses, I was encouraged to upgrade to the lens protection package that included anti-glare, blue light filtering, scratch resistance, and, as I understood it, a one-year scratch warranty. The package was presented as the best value, so I agreed to purchase it.

Very disappointed with this company. Their glasses are extremely expensive. And if your eyeglasses break you are out of luck. I went there to get my eyeglasses fixed. The frame on my eyeglasses broke and they were not able to fix them. After I spend all this money on these eyeglasses they were not able to repair them. Their only solution they offered was for me to get a new frame. The frame that they were offering was more expensive than the previous one. I also wanted my lenses cleaned but once again they were not able to remove the scratches on my eyeglasses l. This company is a waste of your money. The company only cares about selling you eyeglasses of poor quality for a high price. I will never buy from them ever again. A very disappointed customer.

The eye exam was a nice experience and went well. But the sales person was terrible. He didn't bother to explain anything to me. I had to hope that I asked all the right questions and didn't skip anything. I went to pick up my eyewear today and asked about the warranty. It wasn't until that point. That I found out it was $25 per pair for one year. Unlike most everywhere else that includes a warranty. I tried to work with the guy. Even though he didn't explain this to me un til I asked. I made a counter offer of both pair for $25. To which he said no. I told him I didn't appreciate that this wasn't explained at time of purchase and he can just keep the eyewear then. I got my refund and left! Never to return!!!

I’ve had to take both pair back in several times, they keep stretching so far out they won’t sit on my face, nose, behind my ears, I paid a lot more than their advertising, as they seem to say my eyes have gotten worse, how I’m I still squinting? I’ve sent them an email on how can we get these expensive prescription glasses corrected even some what? No response. Guess I’ll need to save and start all over somewhere else. This not only is extremely frustrating, and inconvenient to say the least. I give no thumbs up. Will not return, nor advocate Americas Best eye wear. Hard earned money just thrown away.

I don't see that they are at all inexpensive. My frame was reasonable...not cheap...but the lenses were a fortune. $558 total price. But the worst part was the $10.50 charge per lens that I had to pay that they could not satisfactorily explain. I got no product for that charge. It was just a little extra charge they threw in for nothing! Or maybe it was to put the lens in the frame. The manager never said that it gave any explanation when I asked about it. I still don't know what that $21 was for. However I can see slightly better with the new glasses.

You approved me over the phone before. I called ahead of time. Got my insurance verified and everything. Once I got there they immediately ushered me into a examining room. Once I got done with my exam and picked up my eyeglasses. They charged me a bunch of money and I said, "No no no. I have insurance." I called ahead of time. I drove 30 minutes. Out of my way to get here. You approved me over the phone before I even put it in the GPS so I’m not giving you anything except what my co-pay is and they said that if I didn’t pay for my exam that they would put me on the list that I would never be able to shop there again and I told him no they’re not getting a dime for me and I do not recommend this place. They have no idea what they’re doing. From the moment I walked in they were arguing with other people and making other customers feel uncomfortable. It was awful. Terrible. I don’t even know what to say.

I called the Hanover pa. location to make an appointment and the girl sounded annoyed and said that they are booked until june, I went to their website and they have several available time slots in the next week of may.

I have used America's Best for years, never had an issuse. I recently have been in N.C. to care for my dad. Kim who works at the New Port Richey branch in South Gate Plaza has gone above and beyond to get what I needed. She has always been very professional with the caring attention to my situation. All of the staff there are good. I would recommend this branch to anyone looking to change eye where places!!

America’s Best eyeglass scam. Don’t purchase from them ever. They have you buy a year warranty for glasses but they only guarantee it from date of prescription. Awful customer service.

On April 25, I visited the America's Best Contacts & Eyeglasses location in Pembroke Pines to get assistance with a screw that was missing from one of the arms of my eyeglasses, which I originally purchased from America’s Best. I have been a customer for quite some time; however, over the past two years, I have noticed a decline in both the quality of the eyewear and the level of customer service. During my visit on April 25, an employee informed me that they could not find the specific screw needed for my glasses. Since I had a warranty, she suggested replacing the broken pair entirely by ordering new frames and lenses. I agreed, and to my surprise, on May 13, I received a text message saying that my glasses were ready for pickup. When I went to the store, the employee assisting me asked whether I still had the original frame. I explained that I did, but that it was broken.

After getting an eye exam there, I proceeded to order 3 pairs of glasses from the Mayfield Heights Ohio location. I got progressive lenses with all the extra coatings, transition lenses and one pair of sunglasses. After 2 months, the lenses started to scratch and the coating was coming off my everyday pair. I was told that since this was the pair covered by my insurance, they were not covered under the warranty. So instead of ordering from them again, I went to Costco, which is where I have been buying my glasses for at least 10 years with never an issue. Much nicer frames and superior lenses. Never again will I go to America's Best.

I have been a avid customer for over 5 years. I will NEVER go back to this establishment. A appointment and I was seen within 10 minutes for an eye exam. I thought nice. Then I waited 1/2 hour to be seen for glasses. The associate took her sweet time walking into work, chatting with co-workers. Finally I was called on and I thought it was strange that an IPAD can take measurements and such, since I needed bi-focals. $548 later. with they nickel and dime you on scratch resistance, anti reflection coating, elite poly. I thought okay prices went up and such. My order should arrive within 7-10 business days. I order my 2 pair of glasses on April 9, 2026. Received them May 2, 2026. After calling the store many times and they kept saying call within 2 days for 3 weeks I finally called the headquarters. Not much luck on their end.

My glasses broke through no fault of my own. They were simply defective. America’s Best would not replace them. I will not go back.

My glasses got broken so I had to order a new pair since they no longer carried my frames. It is now over 3 weeks and I still have not received my new glasses... I found out today that they are coming from Mexico and was held up in customs. I had no clue that the glasses did not come from the USA.

I just had my eye exam last week at the North Wales location and I have to say how professional the crew was. Also the store was very clean especially the contact room which I had to use. Other locations I've been to weren't nearly as clean. My experience was a positive one there.

Worst optometry experience I have Ever had from start to finish. Run.

I called to see why my glasses were taking so long, the store on central ave in yonkers informed me the glassed were in the store but no one was qualified to inspect them before I received them. What a joke.

They canceled my appointment as I was standing in their lobby. My phone received an alert as I walked in the door, and I questioned the desk as to why I was receiving an alert that my appointment was canceled. It was 430 on the dot and she said that there would be no grace period, and they refused to see us.

I love this place. I use the one in Hanover Pennsylvania and they always go above & beyond to help me. They give good advice-- or make good suggestions to help me out. I have never had a negative experience here. They helped me out when I was visiting my daughter a year ago. I went in and discussed my problem that I was having, but it was a store in Texas and the store manager was like that is NOT a problem. She took my glasses and fixed them for me. The staff at this store in Hanover are the best!!!! They are genuine in their answers and make you feel like they really do care about you as an individual. They are sincere and very respectful towards their clients. I will not go anywhere else. I now live in Hanover PA and will only use this location!!! They are awesome. :))

I was happy with the eye exam itself. However, I ordered 2 pairs of glasses to get the deal, and after they made them wrong the second time, they then said they needed to charge me $186 more to make them correctly. When I said no and asked for my refund, they refused to give me the full refund, and so I’m out $138 for the $69 exam. Customer service was terrible, and no one could figure out why they couldn’t get the refund right.

I recently experienced the worst customer service at America's Best eyeglasses located in Laurel MD, after 3 trips. The first appointment my prescription was put in wrong, I wasn’t aware of it until I received a call that my glasses were in, upon arrival I was disappointment. I had blurred vision, and one pair of the two sets of glasses were not even mine. I then had to make another appointment for eye exam, the correct prescription was ordered for my glasses. Received another phone call that the glasses ready. After leaving the location I found out that they were still not what I ordered.,