Consumer Complaints and Reviews
When I brought my daughter, 12 years old, to have her eyes examined, I expected to pay $70 for 2 pairs of glasses including exam! Then they try to get an extra $20 out of me by telling me that children 13 and under, "by law", have to get the polycarbonate type lenses! When I looked this up, I found that you have the right to ask them to provide something in writing to this effect. THEY CAN'T, because it's NOT a law! It's a choice!! But this is how they are making extra money off the people!! By lying! Thinking nobody will figure it out!! One should ALWAYS, ALWAYS, ALWAYS make sure to look over the receipt when going to ANY America's Best Store!!!
Ordered two pairs glasses with bi-focal lenses at the forum store, Ft. Myers. Went to pick up the glasses. The distance part was very good, the bi-focal part I could only read at about 8 inches. My old glasses were at 22". I was told that my eyes would adapt eventually. I explained that I has experienced this before and my eyes would not adapt to such a difference. I was told I must try them first. I explained that I couldn't even see the instruments on my vehicle so how am I supposed to drive? They would not remake the lenses. The manager said "give him his money back", which is what they did. So after wasting my time and effort, they have lost another customer. I have tried two of these stores, the first one used someone else prescription for my glasses, they had to redo them again. At least this first store in Asheville, NC the staff were apologetic.
I have NOTHING NEGATIVE to report. I took my Rx to A.B., picked out 2 pair w/ warranty. Returned within the year to receive 2 more pair of glasses for FREE. I learned my frames from the previous year were discontinued so I received 2 new glasses with NEW FRAMES. I was charged $0.00! Considering the over $200.00 for a single pair of glasses I was charged by my optometrist & Lenscrafters, I'd say SHOP America's Best for great treatment & awesome money saving deals! I will return & might even see their optometrist for my next exam.
I went to this company to purchase glasses after seeing a advertisement for 2 pair of glasses for $69.99. I went expecting to purchase. I brought one pair of glasses which cost me $300 plus taxes. I also purchased the replacement warranty. First I was deceived into thinking I could get 2 pair for the price this company advertised. ABC THIS COMPANY IS A JOKE! Then I broke my glasses and they tried to give me a hard time about using the warranty. I had to be rude to the customer service rep and let her know I was not backing down. I got my replacement after all the complaining. Then I scratched one of the lens. That's when I discovered warranty was faulty. This company is a fraud. False advertisements and all. To top it all... I hate the quality of the products used on the eyewear. This is the Family Dollar of the eyewear industry. THEY SUCK!!! I hope they get sued. I'm all in.
If you are expecting $400 glasses and service for $69, you won't get that here. What you will get are helpful, busy people, adequate service, and less squinting. I am agoraphobic. It took me two years to get in to see an eye doctor. I am also body dysmorphic and wear a surgeon's mask on my face because I don't like the world to see me. Yeah, I'm mad as a hatter, but I still know about service. The point is, these folks didn't even stutter. Nobody stared, nobody rolled their eyes. My adult son went with me and they were kind and patient with both of us.
As it happened, I got two different scripts, one for driving and the other for sewing. The sewing pair weren't quite right because I needed to see much closer to my eyes than reading, so the tech cheerful offered to make new ones. The store was very busy and the gal asked if I could come back for a re-exam in a few days. My panic loomed, but my son carefully explained that I could not actually get out of the house that easily. She smiled, and said no problem, and found somebody to do a new exam ten minutes later. The last fitting two weeks later, both pairs were perfect and I paid $69.99.
I don't wish to harp on other people, but it is up to the consumer to set expectations. These are incredibly affordable glasses, with an exam. They are obviously no frills. So, if you need something special, if you need no glare, if you need bifocals or whatever, they're not going to be that cheap. Know this going in. Also, they will of course try to sell you upgrades. It's their job. Be kind, say no, hold your ground, and you'll walk out with better vision, x2, and a smile. Nothing is free. Many of these reviews seem to have forgotten that.
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I would call the lady who "helped" me today, the worst employee I've ever spoken to. When I asked simple questions she got defensive and told me that he gave me my order in the store, which they didn't because they never carry my prescription, and then told me that she could not look up my tracking number and I would have to do it myself. So I did look it up myself and I was able to find where they contacts had been delivered, but I pissed off the whole time I was doing it. What a terrible way to treat someone. She should not be answering phones.
Very misleading advertising. You think you're going to walk in there & get 2 pair of glasses & a free exam. But that's without the cost of lenses. I got one pair for $315 or the two would cost me $375. Really! The ad is false advertising plain & simple to stop you from going somewhere else! The ad should state 2 pairs of frames (and a small group of them) for $69.99 including eye exam... Lesson learned... Go to Walmart & save money!
I went to a retina dr and was told that I needed to get glasses due to the floaters that I am experiencing while I have my contacts in. I was enticed with the 2 glasses and vision check for such a good deal. I now see why. I decided to get contacts as well as 2 glasses. I told this to the eye dr. She clearly understood that I was planning to wear my glasses with my contacts. Well I choose my glasses and was told to wear the trial contacts and come back in a week to see how I do with them and that she will recheck my eyes then. I waited 2 weeks and went in.
The prescription that was for the computer was without contacts so they needed to send them back. The Dr had to retest my eyes and she never checked my eyes for the contacts. I was given the other glasses and this was a trivision for the computer. These were fine but could not see the computer. I had to drive back and send these off too. I mentioned that my eyes were not rechecked for the contacts. Then she checked them. I waited 2 more weeks for my glasses again. I went back and well you guessed it. Wrong again. One eye perfect, the other a no go. Could not see a darn thing. The eye dr that I seen was not there that day so I was told that they will call me back. Well I called in the am and the person who answered told me that the eye tech was not there that am and to call back tomorrow.
I was to say the least upset I have been waiting for a month for these glasses and still nothing. I asked for the manager and told she was busy. I asked for her manager's boss and then conveniently the manager was able to speak to me. I asked for my money back and she said that it will take 2 weeks to get my money put back in my HSA. I called their customer service and no help. I after work went again back to sign the papers to get my money back. I said "It will be 2 weeks?" She said "No. More like 10-14 business days!!!" I left and called her boss. He was very nice and said he would call me back and see if he could do something about getting my money back. Well it has been 2 days and no phone call. I just checked my account and no money. I hope I get my money in 10-14 business days. I am out of more than 450.00 dollars. No money to spend for my glasses and still have nothing as of right now.
They advertised 2 glasses for $69 with a free exam. They said they take insurance. My insurance was good. I went there the day before to check it out. My appointment was the next day. Got there a little early. I waited 45 min to be seen. The eye exam took about 15 min. Waited to be seen for 30 min. Sat down with a service rep at her computer while she told me I didn't have the benefits I just checked on. I gave her my insurance phone number to call. She made several attempts but couldn't get through. I called them and they told her my benefits as I had. Now, she couldn't make her computer accept my plan. This took 3 hours. When her computer shut down, I left. She called me the next day to tell me she got the computer setup and I could come back to measure my glasses.
Next day I came in and she was in the back helping someone else with their contacts. I went up to the General Manager and told her what I needed, but she didn't have a clue. There were only 2 reps with customers and a few customers waiting. I walked around the store three times and heard one customer telling the rep all about his truck! I was getting frustrated at the lack of service for the customers waiting. It had been 45 minutes and I went back to the GM and she continued repeating the wrong information to me.
By now the rep had finished talking to the man with the truck. GM brought me to her saying how good this report was. The rep I wanted to see was still busy in the back. I sat down with new rep and she immediately started off with if you are out of network they won't pay. I jumped in with my benefits and she looked at me like I was lying and said well, we'll see. I flipped out and told her I had been all through this with the other rep. She said I didn't appreciate you saying talking, talking when I was with my customer! I told her there are other customers waiting while you were talking to him about his truck. She said I like my customers to feel comfortable and take their time. So I offered to tell her about how I have created my front yard to look like a park, but there are people waiting to be helped.
Luckily, the rep I came to see came out from the back telling the GM and the rep she had already setup the computer. She measured my glasses and I left with only 90 minutes. I did not get the 2 glasses with free exam because I got bifocals. So I got one pair and one exam for $500. I paid $100. They billed my insurance for the rest. Service can't keep up with the needs of the customers and they are rude.
My husband and myself went to the Boynton Beach, Florida location yesterday for eye exams and new glasses. We went to this location last year and were really pleased with the service but that was certainly not the case this year. Last year, vision insurance covered the cost of frames but did not pay for progressive lenses or anti-glare coating. This year, they only cover the eye exam as they only pay for glasses every 2 years.
After the exam, we picked out frames. Actually the saleslady seemed to pick them out for us claiming that "she knew what was best", not really interested in any input we may have had. She then proceeded to not offer us lens options, choosing the digital premium lens without even asking us. Those things are $104.00 per lens!!! Outrageous!!! We both needed progressive lenses and anti-glare coating and she knew insurance was not covering the cost of the glasses, so you would think she would show a little mercy... Apparently not, to the tune of $547.00 for 2 pairs of glasses!!! We told her to cancel the sale and we will take our business elsewhere.
They use that huge poster in the store window to lure people in, 2 pairs for $69.99. Don't expect to pay anything close to that. Save your money and go somewhere else where they aren't out to rape you, like Walmart optical because they realize those people who shop at Walmart are there to save money, not empty their bank account with unauthorized "add-ons" that they don't consult with you about. No one should have to go into hock to buy glasses and they most certainly should be told what they are being charged for without the salesperson doing what's best for their commission and not what is best for the customer.
I went to see the optometrist at America's Best Contacts and Eyeglasses of Murfreesboro, TN on Saturday August 13th. The staff was very friendly and their selection of glasses was nice as well. Their bargain wall (2 for $69) had lots of modern looking trendy frames, which was a nice bonus! When my spouse and I walked in, the woman behind the front desk was friendly and helped us through the paperwork we needed to do. It was simple, straightforward, and she was incredibly nice the entire time. She walked us back to where we were supposed to meet the doctor, which was just through a hallway, and waited until someone else came to help us - her service was fantastic.
My issue came from the eye exam and everything thereafter. The eye doctor seemed to be very professional and that was nice, until I told her the problems I was having out of my eyes. She read my old prescription in the machine and did the typical "1 or 2?" routine. When I told her my vision was still very blurry, I was told "Let's try this for a bit and see how you do." I insisted that my vision was extremely blurry, even worse than before. I was told my last prescription was too strong (it was not, I was having to squint to see far), and that I would not need anything to help me read.
I continued to try to tell her that I was unable to see with that prescription, but she wrote it anyway and sent me out to pick glasses. The room was totally empty and there were several associates standing around while my family and I were looking at all of the glasses options. Not once did someone offer to come help us, which really disappointed me. I had to walk to the front and get the attention of the optician who was sitting on her phone behind one of the desks. She tried to push us into buying several fancy upgrades and we stayed firm on only wanting to spend $69 to see the quality of the frames/lenses first. After checking us out, we were hurried out and told that she would try to rush the order on my glasses, as I can't go without glasses.
They were supposed to be in on the 23rd of August, but ended up ready to be picked up yesterday (Wednesday the 18th). I tried my glasses on in store and was served by the lovely front desk associate that greeted us on the Saturday. I told her that it was extremely blurry and hard to see, especially out of one eye, but was told she was not a doctor and to try it anyways for a week and see what they felt like.
After having them on for an hour, I was bumping into things and had a terrible migraine, so I called them again and asked if there was any way to check if it was in fact the right prescription in the lenses. It was verified that the prescription was the one on the page, and I was told to call back in the morning. When I called back this morning (Thursday) I was told that I can't see a doctor today to have my eyes re-checked as this prescription did not work AT ALL. It was so much weaker than I needed with the wrong values in it. I am supposed to go in tomorrow to have my eyes re-checked and the lenses changed out if possible, but this is a very long ordeal and a huge hassle for people with lives and jobs who need their glasses urgently. I should have gone to a same day service with a more thorough exam.
Best experience ever getting glasses. I've buying glasses for cover 50 years. Never before has anyone helped me choose my glasses. They've always just pointed me to the wall and left me to make decisions on my own, never telling me what looked good and what didn't and why. But my great experience (with the Bartlett, TN office) started with a phone call to ask if they took my insurance. I was told 9 times out of 10, they didn't take Medicare based insurance, but she would be happy to check. As it turned out they did.
She asked for a little more info and was able to tell me exactly how much they paid. I explained I already had a prescription and she said, "fine", I didn't need an appointment. I said, "I'd be in in a little while". She gave the hours, exact location and she'd have my paperwork ready. When I arrived I was greeted like a long time customer. Everyone in the store was very friendly. They treated everyone that came in while I was there the same way. By the way, they said they had to tell me it would take two weeks for my glasses to come in. Three days later, I received a call and one pair was already there.
In July 2015 I had a contact lens exam at the Howell Mill Store in Atlanta. Dr. ** wrote a prescription that said I wore +4.25 in my left eye. I could see but always thought that it wasn't perfect. 1 year later I went to the Perimeter location for a new exam and was told that I was +4.25 in my right eye. A few weeks later I noticed the mistake and went to the Howell Mill store and showed them the 2 prescriptions and asked for a new exam to see which prescription was correct. I was told that I would have to pay for a new exam. I had been wearing contacts backwards because Dr. ** made a mistake in writing the prescription. I will never go to America's Best ever again.
This is the worst experience I've had. After 2 years my sunglasses are delaminated to the point I cannot see out of them. I went to the store I bought them (Victor, NY) and they told me it was the worst delamination they've ever seen. I take very good care of my glasses. I've been wearing my old sunglasses (about 6 years old) that have no delamination whatsoever.
America's Best, instead of standing behind their product and providing customer service, told me I had to pay to replace my defective lenses. This is unbelievable! The manager said they had never seen a delamination like this. America's Best should say "We will replace your lenses at no cost and we're so sorry this happened." That would be good customer service. But instead, they are telling me that I HAVE TO PAY TO REPLACE THEIR DEFECTIVE PRODUCT!!! This is OUTRAGEOUS! Do not go to America's Best because they are America's worst! Condescending attitude and service.
I had some scratches on glasses I purchased from them not too long ago. I went back to the store to see if anything could be done. The manager said nothing could be done. He promptly offered a $320 quote for new lenses. I returned home disappointed and did a brief Google search which showed me how to fix my glasses in 5 minutes using Armour Etch (It totally worked). The manager either lied to me or was very uneducated about his profession, either of which is unacceptable. Do yourself a favor. Go to Costco for glasses. They have the price for the same quality and better service.
Pushy incompetent assistant. I purchased eyeglasses and the prescription was incorrect and they kept insisting I was not allowing enough time. Eight months later and now they are telling me I need a new exam at an additional cost. This is not fair that I have buy something that I cannot use.
Knowledge of how glasses are fitted and the materials they're made of help immensely in determining on how happy you will be with your purchase. I requested the measurement numbers for future reference since I felt these glasses fit perfectly. I did get up sold on upgrades I wanted and was willing to pay extra for like no line big focal, upgraded clearer lens material, scratch resistance along with transition darkening. The price was less than I expected for all these features in two pair of glasses that carry a one-year lens damage replacement. I've shopped at other retailers and came back to an America's Best because of their quality product, lowest prices, and outstanding customer support. If you have any issues they will bend over backwards to make it right. I know they are my go to shop for glasses.
My daughter (Melody) tried contact lenses for the first time July 2015. June 2016 my daughter told me she was about to run out of contact lenses so it was time to reorder; which I immediately called America's Best, Mays Landing, New Jersey location, and placed and paid for the lenses (mail order). At that time the young lady told me that my daughter was due for her next exam in July so after this order she would not be able to get more contact lenses until her next exam. So I said okay. I made the appointment for July 19, 2016. At that appointment my daughter's prescription changed which meant she would have new contact lenses and the lenses I just bought would take her 6 months at 2 weeks per use to finish them. I called the store to ask if I could get a credit or refund on the unused contact lenses and I was told if the box was opened, no, but I would be able to receive samples for my daughter in exchange for the unused lenses.
I went to the Mays Landing store on Wednesday, August 3, 2016, and the young lady at the front desk said she would find out if I could do that type of transaction that I was told about on the phone, and I was told "no." I was never told that if I'm close to having a yearly exam not to order the contact lenses my daughter needed. And if she used her eyeglasses they wouldn't have been the best remedy either because that prescription was now 2 years or so old, and with the new exam and the change in prescription I wasted money ordering the contact lenses in June that my daughter should not wear because her eyes have changed in 1 year's time.
Please tell me that someone in the Corporate Office can help with this situation and at least offer a credit for the unused contact lenses I just paid for in June 2016. I am so disappointed and disgusted with the way I was told one thing on the telephone and another in the Mays Landing store. If this isn't resolved to my satisfaction I may have to tell others about the poor service at America's Best, and go to another competitor for my family's eye care as we are a family of 3 that uses America's Best. I hope to hear from someone really soon about this matter. Disappointed and Disgusted. -- Hard-working customer.
I recently was in Savannah Ga store on vacation and I lost my glasses. I called the nearest store to where my father lives and Richard answered the phone. He was very helpful and very educated on the process of getting new glasses. I knew I would I be paying more for my frames due to me needing bifocals. The price was 272.00 dollars for two pair which was about what I expected. His service in person was even better. He took time with me to make sure all the measurements were exact. He even recommended some new frames that would improve my scope of vision. He was so right I have never seen better! Keep up the good work Richard!
I purchased a pair of glasses with progressive lenses, anti glare, transitions and frames in November of 2015. I had great service. My glasses were great. We talked about not using paper on my lenses, always use soft clean cloth or a lens cleaning cloth, or special wipes. I don't remember being told that the lenses should always be wet when they're cleaned... That's where I went wrong.
I began to notice scratches. At first I thought they were just dirty. When I realized it was scratching, I went back to the store where I bought them to see if they can be fixed... Unfortunately, the young man who took care of me was young, probably new, and didn't know the questions to ask. He was a very polite but seemed inexperienced. I did not think to ask if I could talk to another associate. I was really upset but I went home, and started to see if I could "live with it", because even though their prices are good, the lenses I need aren't cheap. I decided to go back during the week and see one of the regular associates who asked immediately if I purchased my glasses there. My glasses are under warranty, she ordered new lenses, and gave me great advice to keep my new lenses like new. Happy Customer!
Went for a eye exam on July 1, 2016. Picked out two pair of glasses for a free eye exam. I paid $489.95 for two pair of glasses. They talked me into having the visual field test for $15.00. So on July 12, 2016 they said my glasses were ready. I am handicapped and hard for me to walk. I went to pick up my glasses and both pair were TOTALLY blurry for distance and bifocals for reading. They said how sorry they were. They had me take another eye exam totally different from my first prescription. They put a rush on my glasses because we were going away. Went in on July 19, 2016 to pick up glasses.
One pair was TOTALLY blurry AGAIN. They said Corporate would send me a check in 2 weeks because I said I didn't want them. Very inconvenience for me. They wouldn't waive the eye exam fee since now I was only buying one pair. It was not my fault at all. MY HUSBAND AND MYSELF WILL NEVER EVER GO BACK AND NOT RECOMMEND THEM TO ANYONE. Customer service wanted to sent me a 30% coupon for next time and I told them no I don't want it. We will go back to Empire Vision next time where we never had any problems whatsoever. So they will send me a check for $134.98... REALLY... for all the inconvenience I had to go through... going there 3 times.
I had an appointment for my bf and for my daughter. My bf went first and a lady (Tiffany) try to sell him a 15 dollars extra exam. He says "I will wait and ask my gf about it." When I arrive I said "What is it for?" And Tiffany gave me an attitude pull the papers from my hand and treat me in an ill manner. When I asked if she will dilate my daughter's eyes her response was very rude and unbelievable for a professional working face to face with a patient. All I said was "We don't need any additional buys." Even I am not sure if or not she did what she says she will for that additional 15 dollars we still get charged and later when I was paying I asked the checkout lady to ask Tiffany if or not she did the exam to my BF's eyes. They claimed she is with a patient and did not wait to ask.
Later another lady try to sell extra add ons and when I said I don't want to buy they act like I don't understand what I want and gave me some more attitude. I remember being there 3 years ago and getting my daughter her glasses. They were very friendly and sweet. That was the only reason I went there but will never again.
Extremely professional service with no discernible wait times, polite staff, and doctor's findings were same as I have gotten at far more expensive eye care offices. The cost was well below any other eye care office I priced out (I need an exam and both glasses and contacts prescriptions). Also note that the three-year ($99) exam plan is still well below one exam cost from any other site I contacted. No pressure to purchase anything (I didn't, except for $20 addition to exam to check back of eye), and I may just go back and price out glasses! Have noticed some bad reviews on glasses from this chain and will I think about this before I order any. Definitely contacting them about the cost of my pre-packaged disposable contacts though.
I purchased 3 pairs of Ray-Ban frame glasses from the Asheville NC store with progressive lenses and "all the works" of which needless to say cost quite a lot. I had a friend that worked there at the time and felt like it was an overall good deal. Well... several weeks went by and I kept a constant headache. As I had just had the eye exam and new lenses my MD referred me to a neurologist for evaluation. Prior to going to the MD I realized that the lenses in all three pair of glasses could not get clean. There was a constant smear on the lenses which was causing the headaches. I went by the store and was told to use their cleaning supplies of which I was already and more or less brushed off.
The problem continued and I went back to the store and was told I should wash them in Dawn once a week and brushed off again. This has still not corrected the problem so I am now at the point of having to go to another eye doctor to have new lenses replaced in all three pairs of glasses. I warn folks not to trust these glasses as they start off okay and then just seem to start deteriorating. And don't expect to receive any help from the store you get them from.
I went to this location on 3.22.16 before leaving for a humanitarian mission trip for Africa. I needed at least one pair of contacts to take with me. They ordered the others, as I need a specialty lens. I went on my trip and I then got ill when I came home. After I recovered, I had to move a household from MI back to IN, therefore, I had a lot on my plate. Since I had been ill, I hadn't been using my contacts much, mainly my glasses. However, I finally am well and settled and it just hit me that I never have heard a thing about my contacts. And it is 6.30.16... 3 1/2 months.
I called today and here's how it went: Call 1: Got cut off after about 2 min. on hold. Call 2: Waited on hold 5 min. but there was no on hold radio like before, so I thought it was dead. I hung up. Call 3: I called back. She answered, "Is this Jerry?" I guess they saw number and knew it was me. Not sure what happened. I was told "Dee" was looking into it. "Can I put you on hold?" "NO!" I asked for them to call me.
Call 4: After waiting more than 30 minutes, I called back. I live an hour away and was hoping to change my day to drive in and pick these up. I was once again put on hold for 7 minutes. Someone came on and asked how they could help me like it was a new call. I explained it all AGAIN and was put on hold. After 10 min. someone came on and said "The manager said the associate that did this order messed up. He's going to talk to that associate and have him correct it." I immediately asked to talk to manager as I felt I deserved to know what happened. He was in an appt. but called back about 15 min. later.
So, I went in on 3.22.16, because I was leaving for Africa on 3.23.16. They had to order my special contacts, which can sometimes take 10 days. However, 4 days after I was there, someone picked up my order! I had NO ONE pick up my order and knew I would be gone. And this was paid for. They don't check ID, but, as the manager stated, it is rare for someone coming it to get someone else's order, especially a specialty contact. I get that.
The manager with whom I spoke was very confused and understood my frustration. This was the first he knew of this and he was going to talk to the associate when he comes in "today at 1:30 PM". He said it didn't make sense that those lenses would have been there so quickly anyway, and he doesn't know why they were given to someone other than myself. He did say, "I like to show him things like this when they happen..." Basically, it sounds like this associate has a tendency to have quite a few mistakes.
So, I'm now without contacts and also without a retail optometrist, as I will not be returning here. The manager is having new lenses shipped to my home, but I'm done with them after that. America's Best has the new ad campaign with the owl. Some of the ads are kind of amusing and others are just annoying. However, they called themselves America's Best... but according to my experience, they clearly are not.
America's Best Contacts and Eyeglasses in Springfield, IL willingly and knowingly takes advantage of the elderly. Their management staff are incompetent and rude. Their aggressive pricing behavior is non-transparent and misleading. I originally set my mother up with an eyeglass appointment for no-line bifocals. We were originally quoted two sets of prices: 1. two frames with standard no-line bifocals with free exam for $150, and 2. two frames with precision no-line bifocals with free exam for $250. My mother went to her appointment and she left with a bill for greater than $495.00. My mother upon leaving was quite upset with the radical revision in the originally quoted price. She left completely mystified and very upset as to how the price nearly tripled from the originally quoted amount.
I called to find out what happened and was told she had requested sunglasses for one pair of glasses and that she ordered an upgrade to designer frames for another pair of eyeglasses. From my conversation with my mother, it was clear she was never clearly told the price of each one of these upgrades. The first staff person I spoke told me that they had originally mischarged her for two pairs of designer frames but that she had to contact the original person who sold her the frames to make the price correction. I was told they would call me back with the revised and corrected price. They never called me back. So instead I called them back the next day and again asked for the price after subtracting out their error of mischarge for the two designer frames. I was told her bill would instead be approximately $450.00. I then asked them to explain to me point-by-point how they managed to go from $150.00 to $450.00.
At that point in time I was told that that was confidential information requiring a release by mother. Unwilling to send my mother back to a store which had clearly engaged in manipulative pricing behavior, I asked why this basic pricing information was suddenly confidential and was never provided a satisfactory response. At this point, over two phone conversations, a non-returned call, and a sudden commitment to random confidentiality, I believe uttered a single expletive! Gasp!
At that point in time I finally was told I could speak with the store manager, who I was never allowed to speak to prior, despite requesting to. I again explained the situation. I was never provided a clear line-by-line statement of the bill. At this point I told the store manager that I wanted a refund for my mother and that I intended to vocally report their willingly and knowingly deceptive and fraudulent behavior to the entire worldwide web for all to see. He claimed he was in the store when my mom made her purchase decisions. I again told him my mother was unaware of the additional charges that she was being provided and that she, as do all customers, deserves to receive them. He asked if I was calling into account his credibility. I told him that that was precisely what I was doing.
At that point I was told that my entire family was unwelcome in their store and that if they attempted to return to collect their refund that that would be issued a legal injunction. Having received such a threat, it is clear that America's Best Contacts and Eyeglasses has no intention of refunding my mother's purchase. They have thus stolen nearly $500 from my mother. Rest assured our attorneys have been notified. We will sue you if necessary. My family and I intend to repeat this story on every public internet and media forum until this is resolved to my and mother's satisfaction.
Really bad experience at the Ashford Dunwoody Rd, Dunwoody, Georgia America's "Best" Contacts and Eyeglasses. I took my son in for the basic $69 exam and 2 pair of glasses. While there the doctor briefly said that if my son would like he could try on a "free trial pair" of contacts to see if he liked them. There was no mention of any extra charge to try on a "free trial pair" of contacts. After my son tried them on the contact technician named Brittani tried to charge us an extra $80!
I refused but had to stay very firm as the contact tech tried to strong arm me into paying it. She tried to claim that the eye exam which was included in the $69 deal was also the $79 contact exam all wrapped up into 1 exam, even though there was no mention of contacts until the eye exam was over and the only mention of contact was asking us if my son would like to try a "free trial pair". I held fast and refused to pay anything over the $69 I had agreed to but it was a very unpleasant experience and apparently this is America's Best's standard operating procedure based on the comments here. Up until this attempt to stronghold us for an extra $79, I was happy with the service -- and we were even considering the contacts for a future time. Obviously now we will take our business elsewhere.
I have recently been to this store and I had an excellent experience with them. Everything from the eye exam straight to when I picked out my frames. They were very courteous and friendly. Very helpful. I am really happy with the glasses I purchased and I have already recommended this place to my friends. I realize that most of the reviews about them are negative. However, people must remember that there are many different locations throughout the country and you must not judge the entire company based on people's bad experiences with them. What one bad experience in one store might be an excellent experience in another store.
I went to America's Best to have my eyes checked due to some blurry vision. I had an eye exam and found out I needed glasses. I was so disappointed with the doctor and his level of professionalism. The staff was great, but I will never go back there as long as that doctor is there. He made me feel like I was an other to him. He's not a nice man.
I went to America's Best in February at the suggestion of my sister. I thought getting two pair of glasses for the price of one was a great deal, considering my one pair cost me over $700. I took my granddaughter for the exam and her two pair of glasses. Seriously, her bill was $274.95 and mine was $750.95! Yes. Over a thousand dollars! That's right... a THOUSAND DOLLARS.
We like our frames but feel like there is something off with the lenses. Sometimes I still wear my readers from Walmart and I like them better. I can't wait until the first of next year when my FSA is replenished so I can go back to TSO. I feel comfortable with the quality there. I suppose you really do get what you pay for. And you live and learn. I WILL NEVER GO BACK TO AMERICA'S BEST. And I will NEVER recommend them. Beware! Spend your hard earned money somewhere else.
America's Best Contacts and Eyeglasses Company Profile
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