America's Best Contacts and Eyeglasses Reviews

Unfortunately, I wasted more than a month and money of course by going to this crazy company, I went to one of their places in North Wales PA, after checkup they said you will get a call once your glasses are ready, after 2 weeks maybe I called them, they said yes they are ready, I went their and after trying my glasses, they were terrible and I told them no way I can wear them.

Went to eye dr in February called a week later to let them know new contacts were working and to schedule follow up was told that I didn’t need to come in. Have ordered contacts from 1-800 contacts 4 times since then with no issue. Tried a different company and America's best will not verify my prescription due to no follow up. Dr is no longer there so they won’t approve and want me to come back for new exam. Worse experience I have ever had there and unhelpful. Will go to different place as will my family. They have lost 7 customers.

Very poor customer service! After waiting for more than an hour, they came to tell me that there is no doctor available to do in-person examination and asked if they could reschedule my appointment or do virtual exam. I just left very disappointed.

I got two pairs of glasses at America’s Best, less than a year later both pairs of glasses had stress cracks, nothing of which I did. I looked up on the Internet and it said it was a manufacturing issue, yet when I went in I was told no warranty we won’t fix them. I don’t even know how it’s called Americas Best when you employee told me they were made in Mexico 🤷‍♀️. This customer will not return.

I purchased eye glasses from them. The sales person pressured me to buy $170 more than my insurance would pay. Something about side view. I didn’t want a lot of extras. I cannot even see out of the bifocal potion of the glasses. I would not recommend them.

I was treated extremely poorly today by the customer service people and the store manager, Francisca. I'm amazed that this can go on.

First time ever having to buy prescription glasses they were quick about getting me an appointment. I’m going on four weeks now no glasses. I am a bus driver not been able to work. Didn’t pass DOT needed glasses. I was told 5 to 10 days. Well, I’m going on four weeks now. Don’t recommend this place. I’m without pay from my job until I get my glasses so I was just wondering how I’m gonna pay my bills because they’ve not got my glasses yet.

Reception, intake and especially the physician were great. The sales experience was not just unsatisfactory. It was actually a disturbing experience. I gave salesperson my 2 pair of glasses, one at $89 and one at $98. And he ran my insurance card, He showed me 2 possible lenses. One appeared slightly larger than the other but essentially I saw no difference, but he referred to one as "gradual". I said I wanted gradual, and not bifocal. He said they were both gradual, so I said OK to the slightly larger one. Then I watched him struggle to use the keyboard and there were long delays and "start overs". He said the system had "thrown him out" and he had to start over several times.

Absolutely terrible. I have been waiting for my glasses for 3 weeks now. One employee told me that they shipped this Monday the 28th and that they would be here this Friday the 2nd. When I called to straighten it out I was rudely spoken to by the optometrist and she hung up on me. Would not recommend staff is not very friendly. Also had to go in twice for an exam because the women there couldn't figure out how to use the machine.

Went to America's Best since my usual eye vision place was all book up and I need a new prescription ASAP, so America's Best was my best bet. I booked an appointment online and selected 'Eyeglasses and contact lens'. When I go there on the day of my appointment, the assistant and the doctor both confirmed that I'll be doing eyeglasses AND contacts. I went back out of the exam room and went to find new frames, the lady that was going to check me out noticed they did not do the contact lens eye exam and offered the 3 year eye club so I spent more money than I intended just so I can have three years of free exams because they did not do the contacts' eye exam on me. So, I do believe they scammed me.

Bought a pair of glasses 6 months ago and the lenses are already scr to the point that it affects my vision. This is upsetting considering I paid extra for better lenses plus the scratch proof. Would not recommend this place/store/business.

I purchase seeing and reading glasses 3 years ago and very satisfied with the service and price. The quality of service has changed. Just recently I purchase 3 pair of glasses and my order was screwed up. I took them to fix and it still wasn't right. I decided to just keep my old prescription. I went today to pick up my glasses. The most important pair is still blurry. I'm done with doing business with America. Worst glasses. Now I have to spent unnecessary money somewhere else to fix their mistake.

I got trifocal glasses from this company, within a couple months the line where they ground to the second power started showing a white line, I didn't take it back because it wasn't that big of a deal percent a few months it got worse to the point where it actually cracked, I took it back and they said I waited too long. I told him it had done it right away but they didn't believe me so they said sorry. So I will never go back and I recommend you don't either. They should have at least given me a 50% credit. They probably could have sent it back to the manufacturer and they would have taken care of it but they didn't even try.

I was examined and fit with new glasses consisting of no line bifocals. It took two weeks for the glasses to arrive. Unfortunately, the bifocals were not placed properly and so I was "re-measured" to correct the problem. Two weeks later the glasses arrived, only to have the same problem. Once again, my eyes were measured for yet another refit. Two weeks later I went to pick up the redone glasses and, yes, you guessed it, nothing had changed. I requested a full refund right then and there. At least THAT went through without any problems.

I live in Albany, Oregon and bought my glasses at the store in town. Except for the eye exam and the help getting the glasses paid for and ordered, the service at this store is EXCEPTIONALLY BAD!!! I had an appointment for 3:50 pm and was not seen until 5:00 pm. When I picked up my glasses, they were handed to me and that was it; no fitting. I had to go back 3 times, in 3 weeks, to have them adjusted, but they were never right, and the employees never checked to see if they fit right. One of the times I went in for an adjustment, I had to ask if someone would help me because 3 employees were engaged in a conversation and didn't seem to care if I was being helped. Finally, I got frustrated and 3 days before my 30-day trial period, I asked for a new pair.

America's Best it to hold your EYE sight hostage while they make money with your money in an interest bank account, Will never buy from them again online or store

They are terrible. I was rushed. Glasses don't fit. I still can't see. I went back and they said "my eyes would adjust". Adjust to what!?? Not being able to see?? She gave me a cleaning cloth!!!! I spent hundreds and now I have to go somewhere else to get my glasses!!?

These are the worst glasses I have ever had. It was my first time getting glasses there, and it will definitely be my last. I paid $500 for a pair of glasses that scratched almost immediately. I had them replaced, but the replacement was even worse. I paid for the best lenses available, yet the replacement lenses were of much poorer quality. They only allow one replacement. They didn’t even apply the anti-reflective coating, and the quality of the lenses is terrible. I DO NOT RECOMMEND THIS PLACE!

So happy to take this moment to share the wonderful experience of our eye exams, testing and eye glass selection for my husband and I received from America Best (10337 Dixie Highway, Louisville, KY 40272). From warm customer greeting during check-in with Stephanie, to eye testing with Ms. Geneva, who does exams with great care, we felt so well taken care of. Our Optometrist (Dr. Sandy ** O.D) was outstanding and a very caring doctor. She examined our eyes with great care with professional knowledge to guide us. After our eye exams, we worked with Christina ** (General Manager) and she was very caring and helped my husband and I made suggestions to help us select our frames and assisted us for the final fitting when we picked them up. I will always give this America's Best location 10 STARS for executing extraordinary care and customer service!

Back in May my frames broke. I went to the store. They told me I still had a warranty but they no longer had the frames. They talk like there was not anything they could do. Well I went back a week ago to see if I could wear contacts so I couldn't so I ask the girl working if they could put me some more frames. She said she was going to find me some so today I went back and manager said there nothing they could do for me. Very poor service at the Aiken office. They run around like they don’t know what to do and the frames I had was poor quality. My name is Tina **. So I am going to have to go else where and pay for a new pair of glasses and paid full amount because my insurance won’t pay for a new pair until next year because they pay for a pair every 2 years.

Twice I had a appointment with the Staunton office with the doctor and twice he never showed up, spent time, gas, and money and the office never even informed me the doctor would not be there, I urge people to actually find a eye care that has a doctor on staff, terrible to have that happen 2 weeks in a row, with no notification.

Update: It's August and I still haven't gotten a refund. It's been one excuse after another. Multiple calls to corporate, the GM and the DM. The DM, Michael, even had a audacity to actual say "the check is in the mail. In 7 to 10 days you should receive it. We'll that was two weeks ago. Then I was told another week. My credit card info was stolen and compromised two days after I was forced to give them my info over the phone for the anti glare they failed to add. Didn't use this card anywhere else! This entire store needs to be shut down. One star IS TOO MANY!!!!

Terrible quality. The lenses scratch almost immediately. I only clean them with the cloth they gave me or a tissue. 4 pairs in 2 years, it happened to all of them. They were quite expensive too. Will never use them again.

Terrible customer service. Contacted for a refund after returning Eyewear and got a run around. Also, charged twice on my credit card. No results!

I had my annual eye appointment with the eye doctor at America's Best in November 2025. I was scheduled to be seen for both contacts and eyeglasses. While in the examination room, the eye doctor seemed unsure of what he was doing when it came to my contact prescription. I was told by him that he was going to let me leave the exam room and he was to finish figuring out my contact lens prescription. Now, mind you, I have been coming here for several years and there was never an issue with my contact prescription or eyeglass prescription.

Worse place to make eye glasses specifically at 3717 NW 7 Street, I pay $400.00 for 1 pair of prescriptions eyeglasses, the doctor specifications were clear, progressive, antiglare, photo chromatic, then the lady at the counter change the prescription to trifocals, after two weeks I went to pick up the order and try it at work, simply don't work, I return to the store and they offered to fix them, never call me back, so I went back to the store and gave a new pair of glasses, when I try them, this doesn't have the specifications, it was a regular eye glasses, no progressive or antiglare, etc. what I've paid for, this is fraud to my insurance and fraud to Medicare, criminal business acts, while I'm prepared to make my legal complaint against this fraud, don't recommend nobody else to go this place.

After waiting three weeks, I went in to pick up my glasses. Four days later, I had a constant headache and realized the Loveland, CO location gave me the wrong prescription. I brought them back, they confirmed the mistake, and ordered new lenses since I already had the frame. Because I was leaving the state for two months, I asked them to send the corrected lenses to the Springfield, IL location. After two weeks with no glasses, I called the Loveland store four times with no returned calls. Each time I was told something different, first that the lenses arrived, then that they didn’t know where to send them.

The website has not been updated in over a year. The staff is rude and demeaning. They tell you one thing and then charge you again in less than 4 months for another eye exam. Horrible place! Spent over $500 plus used insurance for only to be lied too and the only thing they in store and customer service will do for you is say “I’m sorry and you can pay for another eye exam” Yet an eye exam is good for 1 year by law!

I scheduled an appointment, arrived, and was told it might be an hour and half or more before I was seen. They wanted to reschedule me and were discouraging me from keeping the appointment, which makes sense since apparently the time and appointment were not real. Unacceptable practice.

I want to share my experience so others know what to ask before purchasing. When I purchased my glasses, I was encouraged to upgrade to the lens protection package that included anti-glare, blue light filtering, scratch resistance, and, as I understood it, a one-year scratch warranty. The package was presented as the best value, so I agreed to purchase it.

Very disappointed with this company. Their glasses are extremely expensive. And if your eyeglasses break you are out of luck. I went there to get my eyeglasses fixed. The frame on my eyeglasses broke and they were not able to fix them. After I spend all this money on these eyeglasses they were not able to repair them. Their only solution they offered was for me to get a new frame. The frame that they were offering was more expensive than the previous one. I also wanted my lenses cleaned but once again they were not able to remove the scratches on my eyeglasses l. This company is a waste of your money. The company only cares about selling you eyeglasses of poor quality for a high price. I will never buy from them ever again. A very disappointed customer.

The eye exam was a nice experience and went well. But the sales person was terrible. He didn't bother to explain anything to me. I had to hope that I asked all the right questions and didn't skip anything. I went to pick up my eyewear today and asked about the warranty. It wasn't until that point. That I found out it was $25 per pair for one year. Unlike most everywhere else that includes a warranty. I tried to work with the guy. Even though he didn't explain this to me un til I asked. I made a counter offer of both pair for $25. To which he said no. I told him I didn't appreciate that this wasn't explained at time of purchase and he can just keep the eyewear then. I got my refund and left! Never to return!!!

I’ve had to take both pair back in several times, they keep stretching so far out they won’t sit on my face, nose, behind my ears, I paid a lot more than their advertising, as they seem to say my eyes have gotten worse, how I’m I still squinting? I’ve sent them an email on how can we get these expensive prescription glasses corrected even some what? No response. Guess I’ll need to save and start all over somewhere else. This not only is extremely frustrating, and inconvenient to say the least. I give no thumbs up. Will not return, nor advocate Americas Best eye wear. Hard earned money just thrown away.

I don't see that they are at all inexpensive. My frame was reasonable...not cheap...but the lenses were a fortune. $558 total price. But the worst part was the $10.50 charge per lens that I had to pay that they could not satisfactorily explain. I got no product for that charge. It was just a little extra charge they threw in for nothing! Or maybe it was to put the lens in the frame. The manager never said that it gave any explanation when I asked about it. I still don't know what that $21 was for. However I can see slightly better with the new glasses.

You approved me over the phone before. I called ahead of time. Got my insurance verified and everything. Once I got there they immediately ushered me into a examining room. Once I got done with my exam and picked up my eyeglasses. They charged me a bunch of money and I said, "No no no. I have insurance." I called ahead of time. I drove 30 minutes. Out of my way to get here. You approved me over the phone before I even put it in the GPS so I’m not giving you anything except what my co-pay is and they said that if I didn’t pay for my exam that they would put me on the list that I would never be able to shop there again and I told him no they’re not getting a dime for me and I do not recommend this place. They have no idea what they’re doing. From the moment I walked in they were arguing with other people and making other customers feel uncomfortable. It was awful. Terrible. I don’t even know what to say.

I called the Hanover pa. location to make an appointment and the girl sounded annoyed and said that they are booked until june, I went to their website and they have several available time slots in the next week of may.

I have used America's Best for years, never had an issuse. I recently have been in N.C. to care for my dad. Kim who works at the New Port Richey branch in South Gate Plaza has gone above and beyond to get what I needed. She has always been very professional with the caring attention to my situation. All of the staff there are good. I would recommend this branch to anyone looking to change eye where places!!

America’s Best eyeglass scam. Don’t purchase from them ever. They have you buy a year warranty for glasses but they only guarantee it from date of prescription. Awful customer service.

On April 25, I visited the America's Best Contacts & Eyeglasses location in Pembroke Pines to get assistance with a screw that was missing from one of the arms of my eyeglasses, which I originally purchased from America’s Best. I have been a customer for quite some time; however, over the past two years, I have noticed a decline in both the quality of the eyewear and the level of customer service. During my visit on April 25, an employee informed me that they could not find the specific screw needed for my glasses. Since I had a warranty, she suggested replacing the broken pair entirely by ordering new frames and lenses. I agreed, and to my surprise, on May 13, I received a text message saying that my glasses were ready for pickup. When I went to the store, the employee assisting me asked whether I still had the original frame. I explained that I did, but that it was broken.

After getting an eye exam there, I proceeded to order 3 pairs of glasses from the Mayfield Heights Ohio location. I got progressive lenses with all the extra coatings, transition lenses and one pair of sunglasses. After 2 months, the lenses started to scratch and the coating was coming off my everyday pair. I was told that since this was the pair covered by my insurance, they were not covered under the warranty. So instead of ordering from them again, I went to Costco, which is where I have been buying my glasses for at least 10 years with never an issue. Much nicer frames and superior lenses. Never again will I go to America's Best.