America's Best Contacts and Eyeglasses Reviews

I have used America's Best for years, never had an issuse. I recently have been in N.C. to care for my dad. Kim who works at the New Port Richey branch in South Gate Plaza has gone above and beyond to get what I needed. She has always been very professional with the caring attention to my situation. All of the staff there are good. I would recommend this branch to anyone looking to change eye where places!!

I just had my eye exam last week at the North Wales location and I have to say how professional the crew was. Also the store was very clean especially the contact room which I had to use. Other locations I've been to weren't nearly as clean. My experience was a positive one there.

I love this place. I use the one in Hanover Pennsylvania and they always go above & beyond to help me. They give good advice-- or make good suggestions to help me out. I have never had a negative experience here. They helped me out when I was visiting my daughter a year ago. I went in and discussed my problem that I was having, but it was a store in Texas and the store manager was like that is NOT a problem. She took my glasses and fixed them for me. The staff at this store in Hanover are the best!!!! They are genuine in their answers and make you feel like they really do care about you as an individual. They are sincere and very respectful towards their clients. I will not go anywhere else. I now live in Hanover PA and will only use this location!!! They are awesome. :))

I just wanted to let everyone know that I had a woman help me multiple times. Her name is Mo ** and she’s at the Prescott Valley, Arizona location. She’s amazing at customer service and so knowledgeable on the lenses and frames. She always takes extra time out and explains how much everything is gonna cost and gives the options for the times when I can’t afford two pair of glasses. If you get a chance and you’re in Prescott Valley, Arizona, ask to see Mo **. She will not let you down and you will see clearly and be overly satisfied with her patience, kindness and professionalism. Thank you Mo, just another satisfied customer.

America's Best in Woodstock. Ga has taken care of my wife and my eye need for several years now. We have been very satisfied! Doc ** has always demonstrated a sincere interest in the health of our eyes! Today I walked into their facility and was meet with a smile and warm welcome from Associate Jasmin. She listened to my wants and provided great solutions. I enjoyed her friendliness and helpful nature. Talk to Jasmin if you want a great experience!

You approved me over the phone before. I called ahead of time. Got my insurance verified and everything. Once I got there they immediately ushered me into a examining room. Once I got done with my exam and picked up my eyeglasses. They charged me a bunch of money and I said, "No no no. I have insurance." I called ahead of time. I drove 30 minutes. Out of my way to get here. You approved me over the phone before I even put it in the GPS so I’m not giving you anything except what my co-pay is and they said that if I didn’t pay for my exam that they would put me on the list that I would never be able to shop there again and I told him no they’re not getting a dime for me and I do not recommend this place. They have no idea what they’re doing. From the moment I walked in they were arguing with other people and making other customers feel uncomfortable. It was awful. Terrible. I don’t even know what to say.

I called the Hanover pa. location to make an appointment and the girl sounded annoyed and said that they are booked until june, I went to their website and they have several available time slots in the next week of may.

America’s Best eyeglass scam. Don’t purchase from them ever. They have you buy a year warranty for glasses but they only guarantee it from date of prescription. Awful customer service.

On April 25, I visited the America's Best Contacts & Eyeglasses location in Pembroke Pines to get assistance with a screw that was missing from one of the arms of my eyeglasses, which I originally purchased from America’s Best. I have been a customer for quite some time; however, over the past two years, I have noticed a decline in both the quality of the eyewear and the level of customer service. During my visit on April 25, an employee informed me that they could not find the specific screw needed for my glasses. Since I had a warranty, she suggested replacing the broken pair entirely by ordering new frames and lenses. I agreed, and to my surprise, on May 13, I received a text message saying that my glasses were ready for pickup. When I went to the store, the employee assisting me asked whether I still had the original frame. I explained that I did, but that it was broken.

After getting an eye exam there, I proceeded to order 3 pairs of glasses from the Mayfield Heights Ohio location. I got progressive lenses with all the extra coatings, transition lenses and one pair of sunglasses. After 2 months, the lenses started to scratch and the coating was coming off my everyday pair. I was told that since this was the pair covered by my insurance, they were not covered under the warranty. So instead of ordering from them again, I went to Costco, which is where I have been buying my glasses for at least 10 years with never an issue. Much nicer frames and superior lenses. Never again will I go to America's Best.

I have been a avid customer for over 5 years. I will NEVER go back to this establishment. A appointment and I was seen within 10 minutes for an eye exam. I thought nice. Then I waited 1/2 hour to be seen for glasses. The associate took her sweet time walking into work, chatting with co-workers. Finally I was called on and I thought it was strange that an IPAD can take measurements and such, since I needed bi-focals. $548 later. with they nickel and dime you on scratch resistance, anti reflection coating, elite poly. I thought okay prices went up and such. My order should arrive within 7-10 business days. I order my 2 pair of glasses on April 9, 2026. Received them May 2, 2026. After calling the store many times and they kept saying call within 2 days for 3 weeks I finally called the headquarters. Not much luck on their end.

My glasses broke through no fault of my own. They were simply defective. America’s Best would not replace them. I will not go back.

My glasses got broken so I had to order a new pair since they no longer carried my frames. It is now over 3 weeks and I still have not received my new glasses... I found out today that they are coming from Mexico and was held up in customs. I had no clue that the glasses did not come from the USA.

Worst optometry experience I have Ever had from start to finish. Run.

I called to see why my glasses were taking so long, the store on central ave in yonkers informed me the glassed were in the store but no one was qualified to inspect them before I received them. What a joke.

They canceled my appointment as I was standing in their lobby. My phone received an alert as I walked in the door, and I questioned the desk as to why I was receiving an alert that my appointment was canceled. It was 430 on the dot and she said that there would be no grace period, and they refused to see us.

I was happy with the eye exam itself. However, I ordered 2 pairs of glasses to get the deal, and after they made them wrong the second time, they then said they needed to charge me $186 more to make them correctly. When I said no and asked for my refund, they refused to give me the full refund, and so I’m out $138 for the $69 exam. Customer service was terrible, and no one could figure out why they couldn’t get the refund right.

I recently experienced the worst customer service at America's Best eyeglasses located in Laurel MD, after 3 trips. The first appointment my prescription was put in wrong, I wasn’t aware of it until I received a call that my glasses were in, upon arrival I was disappointment. I had blurred vision, and one pair of the two sets of glasses were not even mine. I then had to make another appointment for eye exam, the correct prescription was ordered for my glasses. Received another phone call that the glasses ready. After leaving the location I found out that they were still not what I ordered.,

I have been wearing prescription eyeglasses for about 25 years and have never had an issue with any place except for America's Best. My lens fell out 3 times!. One time I lost the glass, so had to go back to the store to have it replaced. My husband ordered a small frame. When he went to pick up the eyeglasses, the frame was a big yellow plastic. Not even close to what he ordered. He was told that they didn't have the frame he ordered! so they just gave him whatever. He reordered a similar frame and had to wait to have that done. Not to mention a wasted trip back to America's Best. I have absolutely nothing positive to say about this company. Not work the time, money or trip.

I went to America's Best on 38 Street in IN Indianapolis for my contact lens classes on April 7-appt at 3:15pm. I got there on time but I was told the other person was on lunch and I had to wait for another 30 mins or re schedule. LIKE SERIOUSLY???? How do I leave my house, come for an appointment and be told to reschedule? I decided to wait those 30mins but still the girls looked busy and didn't care I was there. The girls at the front desk do not care about patients at all, never got to attend my class even after I paid for my contact lenses. Up to now, nothing has been said about my lenses!!! HORRIBLE patient care.