America's Best Contacts and Eyeglasses Reviews

My sister was visiting from out of state & I took her to get glasses (two pairs). She had to get bifocal lenses. When we got the glasses she could not wear them and she could not see to read. I went back to the store with my sister and the sales person tried to convince us that the lens would take time getting used to. As a Registered Nurse, I was not buying this ** argument. When someone says something is wrong it makes sense to listen.

Anyway my sister went home with her glasses and had to see the attention of an ophthalmologist because of the severe headaches and eye pain she was having. The ophthalmologist tested her eyes, checked her lens and asked her if she could see at all through those lenses because they were completely wrong prescription.

My sister now has new glasses. She used the frames from America's Best. I have been having terrible headaches & I know my glasses are off. I will suck up the loss and get glasses from people who are more educated and qualified to test eyes. After all that's an important part of my body.

My daughter does not want to wear her glasses either & I believe her prescription may be off. I did not bother to waste time with America's Best. They do not listen to anyone. Shoddy practices always catch up with some businesses anyway. Besides I wouldn't trust any of their workers to test my eyes again anyway.

Why didn't they just tell me that to begin with? I get migraines because my vision has gotten pretty bad.

So if they had just told me in the first place that it was going to take a month, I would have gone somewhere else! These people are idiots. I am a paying customer. If they had good customer service and treated me with respect, I would keep going to them. But since this is the experience, I have to tell, I will never order through them again. I will do exams because I joined the eye care club, which is an awesome deal. But I will take my business elsewhere when it comes to ordering my contacts.

None of the eye glass work, repair, adjustments, etc are done on site; your order has to be sent out and you will not get your product for 7-10 days. Of course, I thought I would be getting a good price for 2 pair of glasses which was not the case. I dealt with that. What I cannot deal with is the staff being rather incompetent. The "manager" should find another job. This one is not for her. Even though you have someone that helps you with the frames, it seems like when you get your glasses back, staff have a problem fitting the glasses. I was told, with my second pair, that "my eye prescription really wasn't meant for the type of frame I picked out".....hello, why wasn't I told this from the very beginning?

I just picked up my second pair, different frame, and at the fitting was told "this is how these glasses fit and there is nothing else I can do with them!" Since I could not wear them the way they fitted, I simply said, "you can adjust them more to fit, or I will want my money back on everything". Funny, isn't it, that she did finally get them to fit properly. This is the manager of the store?

Need less to say, I will not be back to America's Best Eyeglasses and Contacts, and will do my best to discourage anyone from going there .I paid close to $500 for 2 pair of glasses. I asked for a hard case and was told, "these don't come with a hard case, but you can buy a hard case."

I asked for my prescription when I left and they said I couldn't have it, because I would have to come back in a week after wearing their contacts to order some through them. I went home and found this to be very illegal, and called them and finally had them send my prescription, only to find out that the brand on the Rx was one of their brands (which I did not want). When I called to ask them to change the brand on my Rx, they said I would have to come in and pay for another eye exam!

Please take my advise and do not go here. I don't even think my Rx was accurate, because it was "better" than my last Rx from 4 years ago. I am going to have to find a new ophthalmologist to get a new Rx, so the $80 I spent on their exam was wasted.

Btw, the exam was fine, as are the glasses and delivery time. Just watch out for the scamming tactics they use and stand your ground.

When I did so, they weren't ready. I came back two more times and they still weren't ready. Finally, some weeks later, they were ready and I was fitted with the new glasses. They charged me for the frames because "they were designer frames". During the fitting, the supervisor, in response to my complaint that it didn't sit right and were slipping, proceeded to bend the frame so that the bottom part rested about an inch and 1/2 from my lower eye lid. The glasses then sat at an angle and not level as it should have been.

Now 4 months later and I still feeling like the glasses aren't right and getting feedback from friends that the glasses don't look right. I plan to return to America's Best and intend to ask for my money back. I expect that they will not want to cooperate and maybe even blame me for bending the frame. I will never use this store again and I won't settle for a refund refusal from them.

I sent my wife in to pay for contact lenses, and the Asian woman who was working there told her that they do not accept my insurance. I knew this to be false, so I took my lunch break and brought the lenses back to get my money refunded and process it through my insurance. I called first to make sure it wouldn't take too long, and the receptionist told me it would be a quick transaction.

When I arrived with 45 minutes left on my lunch hour, I dealt with the same woman who had lied to my wife. She told me that my insurance was crap and that it doesn't cover but 2% of my expenses. She then recommended that I join their stupid eye care club for hundreds of dollars a year and get a "discount" that way. I advised her that I pay for my insurance and even if it is 2% coverage (which I, again, knew to be false), I wanted to process it as such.

After much attitude, this woman finally demanded my insurance card for the insurance she claimed to know all about, and I educated her that we do not use cards with this plan but that we have an ID number from our employer. She then got on the phone and started screaming at me that she needed the number. I gave her the phone number for my insurance, and she again screamed at me that she needed my ID card. I finally had to write all the information down to get her to do her job. I had told her I was on my lunch break and I needed to get this done within the time frame the receptionist had indicated. Her response was "You didn't talk to me."

She kept hanging up and calling my insurance back out of spite to keep me from resolving the issue on my lunch time, claiming she was "on hold with [my] stupid insurance company."

After 1/2 hour, I could tell things were going nowhere, so I told her to refund my money and I would get lenses online. I asked if I could get a stock pair of trial lenses so I could safely drive back to work, and she smugly told me no. At this point, I was heated and ready for a confrontation, so I asked her "Why not?" She replied, "You either purchase the contacts or you don't." And I said, "Well, I have been trying to buy them for over five hours now, but your incompetence has kept me from accomplishing that. Just refund my money. "

She needed a key to process the refund on my card, and the manager came out to bring it to her. When he saw how rude she was being, he asked me quietly if I would take his card and call him back. He would not directly address her; it looked as if he was intimidated, and he certainly did not have her under the sort of control I would expect from management.

I told him there was nothing to discuss, I was going to their competitors, because I did not have time to play the rudeness game with his entitled employee. Right then she asked me, "Are you going to get the lenses or not?" I said, "It depends." She said, "On what? " And I told her, "On if you are going to give me a trial pair of lenses."

She stomped to the back of the store, grabbed a pair that were not even my prescription (but close enough) and literally threw them onto the counter at me. I told her to process the order and I would be back to pick it up when I get off of work. She told me they closed earlier than the hours on their door so I would have to be there at 5:30 instead of 7:00. I told her to order the lenses and I would pick them up today on my day off.

I called back the following day to confirm, and lo and behold, my insurance actually covers all of my expenses, not 2%. I told the receptionist to make sure my lenses were ready for me today, the following Wednesday (over a week and a half later), and she said to stop by on Wednesday and it would be taken care of.

I don't know why I was surprised when I went in today and found that the spiteful Asian woman had not processed the order at all. I was told I would have to order the lenses again and wait another two weeks. At that point, I told her what she could do with the lenses if they ever arrived and advised that I would be going with their closest direct competitor. It cost me another $60 eye exam, but I would have gladly paid $120 to never have to deal with this company again.

The staff is ignorant and rude and does not seem to realize that they work in a retail business where consumers have choices. They act more like employees at the DMV than salespeople. You cannot trust America's Best Augusta, because they will lie to you, mess with your medical/prescription information in order to cause you harm or discomfort, and treat you like an annoyance rather than a customer.

When I arrived home, I saw they had added on all these extra costs. One of the things, the reflective coating for seeing at night, they had asked me about. However, they had never told me the price it would cost. I called the store and they told me they could take off the additional add-ons if I brought in my credit card so they could put it back on. So I did. 2 hours later, they called me and told me my glasses were ready. So for the second time that day, I returned to the store. When I got there, they couldn't find my glasses. After 15 minutes of looking through all these different drawers, no luck. The associate kept going back in the office to talk to the manager. I think the manager should have came out and talked to me instead of playing messenger with the employee. When the associate came back, I said I had to go to work, and they needed to call me when they found my glasses. (I already knew what had happened. I had reflective coating and all that other stuff they had added on taken off that same day, so they had to send the glasses back. Unfortunately, no one had the balls to tell me they made a mistake by calling me to come get the glasses.)

A couple hours later, when nobody had called me about my glasses, I called them. Apparently, the manager was on a phone call, and they said he would call me back. I left my work number, no one ever called back. This all happened on a Saturday. Monday, I called them to see where my glasses were. They said someone would call back. Never happened. A total of 3X, someone was supposed to call me back, never happened. So, I called the corporate office. I left them 2 messages before someone called me back. They talked to the store and they had my glasses. 6 days after they originally told me they were ready.

I told them, I didn't want them anymore. I wanted a 100% refund. They agreed and told me to bring in my credit card to the store, I did. I went into the Forest Pk store, and sat in the store for 45 minutes with an associate trying to reimburse my card and have the info sent from the Downers Grove store. Absolutely ridiculous, 45 minutes to reimburse a credit card? Then they reimbursed everything but $45--after the corporate office said they would reimburse me 100%.

I was told they cannot be repaired so I must reorder new ones and pay for the first one. This store is a rip off to consumers as they practice misleading advertising and sell very poor quality merchandise. I did not expect to have to spend several more hundred dollars in a little over a year to replace glasses. Additionally, I will be forced to use a back-up pair of older glasses with an outdated prescription until new glasses can be obtained, which adversely affects my vision. I am thoroughly disgusted and extremely cautious now about where I purchase my and my family's glasses. Never again from America's Best, and I intend to tell everyone I know.

At this point, she told me that I was "not a good fit for contacts" and that I should just get some new frames and "keep them glued to your face 24/7." What? It isn't like I had never worn contacts before and I was asking if I would be a good fit! Not to mention, all of the glass frames that they had on display were super cheap garbage, so I ended up leaving and going to Costco optical instead.

After meeting with this doctor, she alerted me to the fact that the prescription America's Best had given me was totally off. I paid $69.00 for a prescription that was totally wrong, and then, they refused to give me my money back when I called and complained!

Thankfully, I got my new contacts from Costco. They are great! However, America's Best is not the best; they are terrible and buyer's should beware! I had to pay twice for eye exams, and the prescription she gave me at America's Best was not correct. Also, I wasted over an hour of my time! Attempting to save money cost me $69.00 plus another $80.00 at Costco for my real eye exam and contacts! From now on, I will just spend the money the first time and make sure that the job is done right!

Today is 4/2/2010. I still have not gotten a call. Is this what they call good customer service? I will never use this company again and will tell every customer that I service how bad this company is. I am an exterminator so I see a lot of possible customers. I will wait a little while longer since I have 30 days to get a full refund.

I am now getting tired of the way I am getting the runaround about my glasses, which they could have just said, that it may take a little longer than usual, and will call me when they are are in, and the excuses given is just not helping the situation. I just want them to provide a better service to customers, and i will not recommend this place to anyone else, and I don't know now if I really want to get the glasses, if they finally come in. I am very undecided right now. could have very well spent my money somewhere else and be treated differently.

After the eye exam, the worker there told me I had to get special plastic lenses. The total price for one pair of glasses plus eye exam was $212.33. Yes, they are single-vision lenses, but they were an upgrade to lightweight lens. A couple of days later, I saw the TV ad again, and it distinctly said complete glasses, as does the website.

Nichole at customer service in Georgia was very nice and tried to help me, but the Metarie store now claims I have to go back in and choose another frame (after Nichole told me I did not), because they only had one of those frames! Huh? I had to call Nichole again, and she straightened things out. I am happy to pay for the upgrades on the one pair and get the second pair at the nationally advertised price. They are taking the $45 charge for an eye off and taking off $23 charge for a warranty that I did not ask for or agree to.

Watch out for that Metarie store. The manager told me I had to pay for lenses separately, and they upsold the bill without asking me!

After I retracted most of my order due to cost, he was really noticeably agitated with me. That was day 1. After 10 days, I was told that it will take this long to get my glasses back. I called them after not hearing from anyone. They said, “Oh yeah, your glasses are in.” I got there to get my glasses and the girl working that day was no friendlier than the guy. She didn't mind letting it be known that she didn't want to be there. She unwrapped my glasses and said, “Here are your sunglasses and walked away.” Another girl came over to fit me. I told her I should have a second pair of eyeglasses. After minutes of mass confusion, the 1st girl comes back and says, “They were cancelled. Didn't anyone call you?” Really? No one even called to tell me that my glasses were in! She said that she would resubmit the order.

One week later, I got another phone call asking me how my glasses were working for me and why did I cancel the other pair. I called back and I spoke to a manager who was very attentive and patient to my complaint. She asked me to come back in and pick a pair of frames and she would handle the order herself. I guess we'll see how this plays out but I won't do business with them again.

I was then told, "Well, we had a lot of walk-ins this morning." I replied, "Well, why did I make an appointment if walk-ins are taken before appointments?" There was no response. The manager of the store was standing 20 ft from us; he walked away and never appeared until much later. I waited another 1/2 hour and approached the counter again. Then another lady who I guess is considered the asst manager of the store told me she was sorry. About ten minutes later, we were called to the room for some tests.

I am a nurse and I would guess neither person conducting the tests were well trained because my daughter's exam was done without her glasses. Mine was performed with my glasses on. My info was put on my daughter's chart and I brought this to their attention. It was changed. We then waited in the waiting area. A lady asked me if I had an appointment. I said yes. She said she had an 11 am. Then a gentleman said he had a 10:45 am and that they just keep taking all the walk-ins.

I asked one of the employees if we, as a group of unhappy patients, could speak to the manager. We waited. He emerged and then walked out the door. We were told he left to make a bank deposit. I asked how much longer it would be because we had to pick up my grandchildren from school and had an hour drive. Finally, at 1:15 pm the doctor called us. I am a diabetic and needed my eyes dilated. She was very rude. At that point we decided, we would not be able to continue. The doctor gladly opened the door for us; we were very upset. At that point, we had wasted a whole day and still had no exam

The asst. manager approached us and said there was nothing she could tell us that we would accept. At that time, the other people spoke up and complained about their treatment. Still nothing was done to make any of us feel like we were valued as human beings, let alone as patients or customers. We left. I then called and amazingly, the manager did speak to me telling me he has received 8 complaints on the doctor and would I please call a number and complain and he would make it right by assuring us an on time appointment and a % of the glasses.

I then called the number and reported the incident. The woman on the phone said she would call and talk to the manager and offered 20% off. I told her I would not accept less than 30% off. She said she would call me back. I would say about an hour later, she called and said they would only give me 20% off and that I had cursed at the employees. Believe me, if I had it to over again, I would have cursed them all out. I then tried to call the manager back. He never answered any of my calls. I would say this was the worst experience I have ever had. Please, do not put yourself through it. You get what you pay for Although reading the other complaints, I would say maybe I am lucky. I never made it to ordering my glasses. It cost us our time, gas money and I physically got sick because of the stress and my blood sugars were out of whack for the entire day and that night. I have made an appointment with a real doctor because I do need a good exam regarding my diabetes.

I have dread locks and because I had an itch at one point or another, they assumed I had head lice because I have dread locks. If I was a normal looking citizen with normal looking hair nothing would have been said, but what I experienced was complete class discrimination. I am completely outraged and humiliated. I went right away to an urgent care place to prove that I did not have head lice. I told the doctor what was going on so she called to talk to the doctor at the America's Best to give her the news that I did not show any signs of head lice and to try to find out what had happened. And the doctor at America's Best would not answer any of her questions. The doctor I went to see is also filing a complaint against that store for the discrimination I received.

When my mother called the store to get the district number, the lady at the front tried to say that nothing happened. So now I'm a liar on top of it. Total class discrimination and I am not a happy consumer. There was no one else in the store front who could have complained and everyone else in the waiting room was still there. I was discriminated against because I have dread locks and they better have something to prove me otherwise. I have called the newspaper, the news stations. I don't know what else I need to do but something needs to be done.

I have dread locks and because I had an itch at one point or another, they assumed I had head lice because I have dread locks. If I was a normal looking citizen with normal looking hair, nothing would have been said but what I experienced was complete class discrimination. I am completely outraged and humiliated. I went right away to an urgent care place to prove that I did not have head lice. I told the doctor what was going on so she called to talk to the doctor at the America's Best to give her the news that I did not show any signs of head lice and to try to find out what had happened and the doctor at America's Best would not answer any of her questions. The doctor I went to see is also filing a complaint against that store for the discrimination I received.

When my mother called the store to get the district number, the lady at the front tried to say that nothing happened. So now I'm a liar on top of it. Total class discrimination and I am not a happy consumer. There was no one else in the store front who could have complained and everyone else in the waiting room was still there. I was discriminated against because I have dread locks and they better have something to prove me otherwise. I have called the newspaper, the news stations. I don't know what else I need to do but something needs to be done.

I am humiliated, outraged and disgusted! I spent over an hour picking the frames that I was going to buy and wasted another hour of my time in the store when this happened. Then about another hour in the urgent care to get checked. I spent another hour at Dr. Vision Works and could not find any frames that I liked. I went to the mall to look for some frames that were close to the ones that I had found at America's Best. I went to Sears, J.C Penny's and Lens Crafters and found nothing close to the frames I had picked at America's Best. After spending 5+ hours trying to find something new, I went home humiliated, outraged, discouraged and empty handed. I am very sad and humiliated. I haven't had glasses in over eight years and I was very set on the frames I had picked.

Anyway, the woman then asked me if I purchased them at the store and I admitted that my husband actually got the glasses at another store in White Marsh so they looked at each other and said, "Sorry, we can't help." I then told them what I had done in fact that I had read complaints and that I didn't believe it but after contact with them that it was true and I was stunned by their rudeness. They both yelled at me while I walked out of the store, "Have a nice day." I am still in shock.

I went in today [January 10 2010] to take advantage of this offer. The staff was pleasant and courteous, and I did not have to wait very long at all before I was processed, given a preliminary eye exam, an exam with the optometrist and sent out to pick out my two pairs of frames. Although, I felt the eye exam was not very in-depth, it covered all the basics.

However, during the initial exam, I was offered an additional test for an additional $15. I looked over the criteria for requiring the test, decided the test really didn't apply to my own situation and chose not to take the additional test. I have since read, in the words of AB's own employees, that the test is completely unnecessary and is simply an easy way to convince customers to spend more. Not my description, but the description provided by former AB employees who were required to complete 55% of the unnecessary test offers.

After picking out my frames, I went to complete the transaction with the salesperson. Imagine my surprise when I was given a bill for $248. Not for $69. That's in the neighborhood of 3.5 times as much as I was originally quoted. The reason was given by the salesperson was that, because I have a mild astigmatism, the plastic lenses which the deal included are not appropriate and that I would only benefit from getting the polymer lenses. The salesperson went on to say that the plastic lenses are easily scratched, bulky, heavy and easily damaged.

Now, here's the problem, which invalidates what Jane, the former AB sales associate, states in a previous message. I was told specifically over the phone that the $69 deal does indeed include the polymer lenses and that the only lenses that cost extra are bifocals, trifocals and transition. I specifically asked, because I do know that plastic lenses are indeed easily damaged. I was assured that the deal does include polymer lenses.

I was floored when presented with the $248 bill. When I repeated what I was told over the phone, the salesperson said that that was not their policy and that only the plastic lenses were included. The lenses that she told me were inappropriate for my astigmatism anyway. Paying nearly 3.5 times what I was assured I would be paying was completely unacceptable. I refused their further services, paid for the eye exam [a completely reasonable $45], and left.

In the meantime, I have done some much-too-late research online about AB and customer complaints. I am not surprised to find a number of people who have the same bait-and-switch complaint that I have. To refute what Jane from AB said earlier, it is not made readily clear at all that only the plastic lenses are included in the $69.95 deal. You know, the plastic lenses that the salesperson assured me were easily scratched, bulky, heavy and damageable. Also, to refute what Jane described, I was told specifically over the phone that the polymer lenses were included in the deal. In addition, the website advertising the deal has a complete lack of any kind of research-able information regarding the deal, which is what prompted my phone call in the first place.

I understand that most companies are having a hard time staying afloat in this economy, and that they have creative ways to bring customers into their stores. Crossing the line between honesty and deception, though, is not acceptable and AB will not have my further business or my money. Had they been honest over the phone and explained that the polymer lenses were more expensive, I have no doubt that I would have been happy [and prepared] to pay the $248.

I noticed that I couldn't read road signs or the names of the roads until I was too close to make a turn. When I was home, I noticed that I couldn't read my computer which was an arm's length away from me. Watching television and writing reports for work was also difficult to see or read. After a week, I went back to America's Best Contacts and Eyeglasses and said what I just wrote. They adjusted the glasses and I continued to say that I could not even see well enough to read what was in the store (just feet away from me).

After an hour, they checked the prescription and said that they misread the prescription and would make me a new pair and rush the order. This was good because I am in the process of having my gall bladder removed and during a pre-surgery physical the hospital uncovered some significant heart problems. The hospital had engaged in a number of tests regarding my heart difficulties. After a week, I called Northtown America's Best Contacts and Eyeglasses to see if my glasses were in yet and they weren't. Another week went by and they finally came in (so much for the rush order). I went down to get the new pair of glasses and they still didn't work.

I couldn't read signs within their store or signs outside the store. I still couldn't read the signs on the highway until I was 100-300 feet away from them (which is too late if I wanted to turn off the road). The eye doctor reexamined my eyes and made a few changes and said they would get my glasses made and again said it would be a rush order. It was another two weeks before my glasses came in. During this time, I contacted America's Best Contacts and Eyeglasses and lodged a complaint, on an answering machine, about my not being able to see and read and the length of time it was taking to get me a pair of glasses that would work for me and that I was awaiting an operation for my gall bladder or heart issues. No one from America's Best Contacts and Eyeglasses called me back.

I called the Northtown America's Best Contacts and Eyeglasses frequently to see if my glasses had arrived yet. I was always told no and they apologized for the delay. It was the manager of the Northtown store that I dealt with and she said it would be a rush order. The manager said that she would only charge me half of what it cost me for the glasses and after we talked some more, she said I could have the glasses for free because of all the inconvenience this caused me. When I picked up the new pair of glasses, they still didn't improve my vision and reading and I asked to speak with the manager. She was conveniently on a conference call and couldn't speak to me but the person helping me said that I would get back half of what I paid for the glasses. I said that I was told by the manager, that I would be reimbursed the full amount of $507.62. I was in the store for 45 minutes and the manager never spoke with me.

On 11/20/09, I was at Abbott Northwester Hospital for an angiogram. The nurse asked me to rate my pain by looking at a pain poster scale from 1 to 10. The picture of the pain rating is fairly large and I told them I could not read the picture to give them a pain level. I was not and haven't been on any medications that would cause blurring of vision or any other vision problems. When I returned home from Abbott Northwestern Hospital, I received a check in the mail from National Vision for $182.00 on 11/20/09. This isn't even half of what I paid. It was 36% of what I paid for two pairs of glasses.

I also live about 35 miles one way from Northtown America's Best Contacts and Eyeglasses (over 3 hours). I have made 6 trips down there (210 miles) and wasted a lot of time at that store. No one has spoken to me in person or over the phone. All I have received are automated messages for my original complaint and then automated messages asking me how satisfied I am with America's Best Contact and Eyeglasses services. I am very unsatisfied and am placing this on the web so others can be warned about how poorly Northtown America's Best Contacts and Eyeglasses is run.

On 9-18, I picked them up again. After trying them on, I told them they still were not right. Things were still blurry and the left lens was not even in the right frame. At this point, they said they would re-examine my eyes which they did. I went back to Dr. **'s office and explained the problems I've had with the glasses. I told him about the lens not being in the frame. He looked at them and said there's nothing wrong with them. At that point, I showed him the left lens wasn't in the frame and there was like a plastic strip (which I expect was to hold the lens in place) sticking out. He became very rude, checked my eyes, and said the prescription was again wrong and why did I wait so long to bring them back and complain. Excuse me! It's not my fault the lens was put in the wrong side to start with nor was it my fault the lens was not set in the frame and the prescription was wrong the second time. I was told to take the glasses home both times and get used to them, which I did try to do but with no luck. He finally turned to me and said, "I guess we can send them in again. So what do you want me to do?"

At this point, I am extremely frustrated, was not happy with his totally extremely rude, arrogant attitude, and told him I didn't want the glasses and requested a refund. I had also purchased a pair of sunglasses. I handed him both glasses and said I would go to the car and get the sunglasses case. He shoved the glasses back at me and told me to go get the glass case and bring them back all together. I went outside and stood for a few minutes because at this point I knew I would explode in the middle of the store if I didn't cool down. When I took the glasses back inside, he looked up and made some comment then turned around to one of the clerks and said, "I guess she's decided she doesn't want the glasses, she wants a refund." I have since gone online and found several complaints against the company. I think from Aug. 6th to Sept. 18th is more than ample time to get glasses and be satisfied with them. As a matter of fact, I did go to another optical store, got my eyes examined and got my new glasses within one hour (not six weeks), and I walked out wearing my new glasses with no problems getting adjusted to them.

Finally, I spoke to the supervisor Jan, who told me that Jenifer will call me back with information about my refund. I was informed by Jennifer that I could not receive my prescription (which I paid for). I was told that I would receive store credit and they could not tell me how long it would last. There is nothing written on the receipt regarding no returns or after 30 days, no refund. I was told by Jennifer that I was being done a favor because the store had to write off my glasses they made so I was lucky to receive anything. Jennifer was very unprofessional and lacks customer service techniques. I would like the company to give me my refund and prescription.

I got my glasses and I went to the lady who rings everything up and looked at me and told me it’s $166.00. I looked at her in shock because for 1. I asked for the $69.95 deal! So, I asked her what was added on there and she told in this very rude, like I was wasting her time voice it was for a UV protection and scratch proof! I was like okay, what does the UV protection do, and do I really need it? She just looked at me like I'm stupid and said it protects your eyes from the sun. And she said for the glasses to work fully, they need to have these added, but she couldn't "tell me" I needed it.

I paid for it anyways, without her fully explaining it because the way she was talking to me I felt I should have already knew what it was, and that I did need it! (Come to find out I don't!) This is nothing but false advertisement! They tell you one thing, but add up a bunch of other costs without you even knowing until you ask to make sure the difference in the price.

My friend also went up there and had to literally get rude with the lady so she just do the $69.95 deal with no other extra fees! I wish I knew you had to get ugly with someone up there to not put these fees on here! I went because I'm a college student paying my own way through school and the deal sounded great! Until I got the final price, and was scammed!

Anyway, after a while, they got the prescription and ordered the lenses. It took over three weeks to get them and then I could not use them. I did get to return them. They wanted me to make an appointment with their doctor which I have done in the past but the lenses never corrected my vision very well and being a diabetic, I did not want them to do it. My glasses when I got them seemed to be okay but I noticed discoloration on both lenses. I took them back twice before someone saw it and took them back. I also asked for the glasses to be fitted and when I got them back, the screw was sitting up.

All I can say is the experience was a nightmare. I worked on getting my vision corrected since end of May and just yesterday (8/7), I went somewhere else and got the treatment I was looking for. It cost more, but I feel as if I got lenses that will work, glasses that will work and a thorough exam. I will neither return to this place again nor will I ever recommend. They tried to compensate me for my inconvenience with a $4.95 eyeglass cleaner and a $1.95 eye case. Wow, I should have got the glasses for half price. It was more than inconvenience to be without for almost two months.

Unfortunately, my eye doctor had a heart attack, and his nurse from his office called me the night he was taken to the ER. She told me the office would be closed for a while and she could refer me to another doctor and that I would get my next pair of glasses on the house from the doctor. I told her I had an appointment for contacts at America's Best, and she said to get my prescription and bring it to the eye boutique and that they would get my glasses for me.

I called America's Best and asked if I could pick up my prescription. The girl on the phone said I needed to come in and get another eye exam done, because they only had a prescription for contacts. She got me an appointment for later that day. When I went in, another girl said I didn't need an exam after I had gone through waiting and all that jazz. She said to go pick out some glasses. I explained to her what was going on, but then I saw a sign that said they accepted my vision insurance. So I thought I could get two pair of glasses from them and the free pair from my eye doctor. Three pairs of glasses? Talk about backup.

So I picked out two pairs of frames. I had to wait, because the girl was working with a lady, who didn't have enough money to pay for her glasses. Finally, it was my turn. I showed her the insurance card, and she called to verify my insurance. Then she showed me a pair of frames that were just right for me. They were. But that meant I couldn't get two pairs. Blah, blah, blah. Well, two pairs are still better than one, right?

We went through all the hoopla, and my total with insurance comes to $218! Huh? I'm a teacher. Don't I get some kind of discount? I paid begrudgingly. My glasses would arrive in 7-10 business days. On the 7th business day, I called because no one had called me; and they said they weren't in yet. On the 8th day, I called and was told that my lenses were back-ordered. Are you kidding? You couldn't call to tell me that. I called the eye boutique with my other doctor, brought in the America's Best prescription, and ordered glasses from there. That was on July 3. On Monday, July 6, I received a phone call saying they were shipped out, so the glasses should arrive at the store in a couple of days.

I called on July 10, because surely, they were there now! I called at noon and spoke with the manager, I assume. She said they were shipped out on the 7th. Really, because the 6th is different than the 7th? She said it took about 2-3 days to get the shipments. Okay. If they were shipped on the 6th or the 7th, they should be in the store by now. So, I am still waiting for my glasses from America's Best. By the way, my glasses from the real eye boutique came in on July 9. Amazing, it only took them three business days for some pretty amazing glasses?

This is in no way a scam, and if you call any other optical chain, it will be the same, only double the price. Trust me, I called on a daily basis. As for the customer who complained about the progressive lenses, what you were told was a true statement. Unfortunately, no-line bifocal wearers will lose some peripheral vision and will have to point their nose at what they need to see clearly. The bottom line is, anything offered above and beyond the 2/$69.95 is purely a recommendation, and you have the right to say no. But as trained/certified opticians, they know what would be best for you to get the clearest vision possible. Glasses will not always get you to see 20/20, so be realistic with your expectations. Take time to visit a store, look around, and ask questions. You will see that America's Best is in fact the best option for you, especially for the prices.

I asked if I needed an appointment to get my glasses. She advised me no. So I was on my way. I didn't have to wait long this time (during the 1st visit, with an appointment, I had a 1 hour wait). While she was fitting the glasses to my face & ears, I noticed a cloud to the right side of me. She told me these were progressive glasses & I was supposed to turn my head to see to the right of me that the prescription was just in the middle of the glasses. I told her, no. God made your eyes to move & I've been wearing progressive glasses for about 5-6 years & the whole lens is prescription, not just part of it. She advised me that they didn't do that there. I told her to give me my money back.

Now I have to wait a week for a refund. Plus I drove 30 minutes twice. This place is a big joke & a rip off! I have been wearing prescription glasses since I was 6 years old & I believe I know that prescription glasses are not just halfway made. I don't even know if the prescription that the doctor wrote is correct. So now I have to find another O.D. & pay for another eye exam to get another pair of glasses. This is so absurd. False advertisement is what I call it, which is supposed to be against the law!

About 10 days later, I had a voice mail that the glasses were in. I went to pick them up about 1.5 weeks later. When I got there, I waited about 10 minutes before anyone could get them for me. She handed them to me and walked away. I looked at them and told the girl at the desk that there was no tint on the one pair. She told me they would change when I walked outside. I walked outside, and they did not change. I went back in and told the girl at the desk. She said she could not take them; I needed to wait for the girl that handed them to me. This required another 45-minute wait. After handing her the glasses and telling her the problem, it took her 10 minutes to find the same pair on the wall. She told me I had not ordered tint; I told her “yes, I had.” She wrote the order up and told me it would be about a week.

As I was checking my voice mails today (1 week later), I have a message from America's Best that I needed to pay $15 for the tint before they could be ordered. What? Today's date is April 21st. After a call to the manager, she still refuses to waive that $15. I am going to take these glasses back, get what money I can from them, and a copy of my prescription. I will go somewhere else and have my eyes rechecked by a professional. AB had better be praying they got that part right, or I will sue them. They should owe me money for all of my time they have wasted. And when I take these glasses back, I will tell everyone in there to run as fast as they can to get out. Going there is nothing but a waste of time and money. I went to the website and asked for the DM's number. I doubt I get a reply. Judging from this website, they are nothing but a scam.

On top of that, when I went to pick out glasses, I asked about the special that is always advertised on TV and that they had posted, two pairs for $59/$69. I was told that it only applies to single vision lenses and we do not qualify. After totaling everything up, I wound up spending over $500 (!) which is normally covered through my insurance! I was also told that I can be reimbursed through my insurance. I called my insurance today and was told I cannot be reimbursed for the exam because they do not participate!

They give you the impression that you are getting a great deal when you really are not being told everything up front. The sales representatives do not thoroughly explain any details to you. They just want you to buy, buy and buy.

The person behind the desk was very polite, as was the man that blew the air in my eyes etc...but when I actually saw the doctor he was incredibly rude. He kept on lecturing me because I don't have a back up pair of glasses and I've gone without contacts for 2 days. He went on and on about it and kept on insisting that I join their eye care club again. I went back into the lobby and waited for about 15 minutes until they decided to check me out. This time I was dealing with a man named Greg. This man had absolutely no sense of customer service AT ALL! He got mad at myself and my mother (who was paying for the exam, contacts etc) because we wouldn't join the eye care club.

We tried to explain to him that I will be in the military in a year and I'm not sure where I will be moving. He came back with smart comments about how there are America's Bests in every state and that the military only gives you huge old dorky glasses. I tried to explain to him that there are no America's Bests in Europe, which is where I may end up being stationed, if the military deems it necessary. When we talked about pricing, he told got mad because I didn't tell the doctor I wanted coloured contacts, which I didn't know had to be specified to the doctor. He also told me that the contacts which were priced over the phone at $5 more than clear contacts were actually DOUBLE the price of clear contacts. I did not get a name of the person who told me this, so I was forced to pay full price.

Greg went to go get the doctor to tell him to adjust my prescription and on his way back he made comments like I can tell this is going to be a long night and I never thought I was going to have to deal with this when I came into work today all aimed towards me. While the doctor changed the prescription, Greg went to the back to get the contacts that I told him was too much money for me. When he came back with the contacts, I couldn't understand why he had gone in the back to get a box of contacts that I told him I could not afford and did not tell him that I was going to purchase them. When he was changing the prescription the doctor was also lecturing me once again about buying a pair of glasses.

When Greg came back and my mother told him that she was only paying for the exam, as per my wishes, he looked at me and in said I walked all the way to the back room to get these contacts and now you're not going to buy them. As my mom was writing out her check he told us that because I am joining the military that he was going to do me a favor and try to lower the price on the contacts. He put extra emphasis on favor and said it about 15 times total. Little did I know, that he was very impatient and since I was the last customer of the day I had to make an appointment for the next day (tomorrow). I may not be as old as most people that come to America's Best, but I have worked PLENTY of sales jobs and I've had to do a lot of customer service, but I NEVER was as rude to ANY customers, even the ones who would scream at me because a product was out of stock, as Greg was to myself and my mother.

I did NOT raise my voice, cuss or become rude myself; but the absolute disrespectful treatment and total lack of customer care and/or kindness that I received by this representative of Americas Best, was unbelievable. She did not even attempt to help me understand why this was the rule, she just kept repreating in a rather nasty tone, that I just HAD to be there, and THAT'S THE RULE; then she breathed a disgusted breath and hung up on me!

Being there was not ultimately the issue with me, however, I just wanted to understand why there was this unbendable rule for a young man this age who was already a contact wearing customer of this establishment. Her rude behavior and obvious complete lack of respect and training to work with customers, quickly became the bigger issue. We may not go back to this business again and we have 4 glasses wearing members in our family and know many people who do go there and we will share our feelings. We will really have to think about dealing with them again. I totally agree with the man who wrote a review on 5/19/08 about Americas Best overall service and customer relations (or lack thereof). We have noticed in the past, an abrupt, less than ideal handeling of customers while there in the past; but this was our first real personal experience that was horrible!

The person helping me completely messed up my order and perscription. I wear a +2.23 and +3.25; she gave me -2.25 and -3.25 contacts and orderd the same wrong perscription. I didn't realize this until the next day. I called to have them cancel my order. I was told someone would call me back. No one did. I called again, and they said they would work on it but they weren't sure how to do it... and again, someone would call me back. No word from anyone. Finally, I contacted America's Best again and they said they would refund my credit card.

Because of their mistake, I am wearing glasses that have been taped together to work until my new glasses come it. Their customer service is terribly slow and does not show concern to help you.

They told us the plastic lens that come in the glasses with the special have a distortion in your peripheral vision. So I then stated, so you sell defective glasses in your special, but if you want effective glasses we would need to pay $201 per pair! This conversation went round and round with no resolve. I asked the sales rep for a working pair of glasses with the special - that didn't seem unreasonable. After all why would you buy glasses that don't correct your vision. This seemed beyond the comprehension of the sales rep.

We then decided to leave based upon the inability to provide working glasses at the special rate. She then tried to charge us for the eye exam - stating that he would need to have an exam done elsewhere when we went elsewhere for glasses. I then questionned the validity and level of precision of their eye exam if they were willing to sell defective glasses to unsuspecting consumers. This ended this encounter

1. My fiance's glasses were going to be his birthday present because he's been wearing glasses with problems with the ear portion of the glasses. I had saved up $100 to purchase the 2-pairs, but in no way could afford $201 per pair. 2. My fiance will need to continue to wear the broken glasses until I can find a way to save up for glasses elsewhere. 3. My fiance has been unemployed since November '06 due to medical issues which causes us to watch our funds very carefully, so this purchase would have been a big one for us at this time. 4. Emotionally, being baited & switched on this was just so defeating when I just wanted to be able to give my fiance a little less pain.

I recieved an e mail stating the lenses are not in stock and I would have to wait for the shipment to come in. I called and E-mailed America''s Best coperate office and explained the situation and I informed them that I was displeased that I have to be inconvienced due to their error and now I am without Lenses.I aksed them to pay for this mistake and they implied we will pay for one box of Lenses only. I want a full refund and it is totally their error and negligence on their part.

This is still a medical mistake and they need to pay for my lenses and admit to their error, but instead they kept blaming the other office, and it made me sick inside to see upper management pointing the finger instead of owning up to the company's mistake as well as offering an apology but NO ONE ever said they were sorry. I am fed up and I want all of my money back.ALL OF IT!

My eyes are tearing because i need my lenses, I have headaches without them and it is very difficult for me to see clearly, I am having headached and I hever get headaches

I aksed them to pay for this mistake and they implied we will pay for one box of Lenses only. I want a full refund and it is totally their error and negligence on their part. This is still a medical mistake and they need to pay for my lenses and admit to their error, but instead they kept blaming the other office, and it made me sick inside to see upper management pointing the finger instead of owning up to the company's mistake as well as offering an apology but NO ONE ever said they were sorry. I am fed up and I want all of my money back. ALL OF IT!

The perscription was wrong. Scheduled 2nd appointment (May 8). At that appointment they decided I needed prisms. They said my glasses would arrive in a week. They arrived in 2 weeks (picked up May 23).

Perscription still felt a little strange (warped vision on outside edges) but they said it was due to the prisms. Ordered my sunglasses and they said it would take a week for delivery. TWO WEEKS LATER (June 6) they were in and were the WRONG PERSCRIPTION (no prisms).

They sent them back to get the right perscription with prisms and told me they would be ready in 1 week. Called 2 weeks later (today, June 21) and they said the glasses should be in soon. I do not want to do business with America's Best in the future.

I am 30 years old...I go to all my appointments. I asked the girl...the doctor was supposed to tell me about the 2 week check up? No, she said...one of the other associates. Well, I tried to stress the fact that I bought my contacts...and I left. No one told me about a 2 week check up. That was my first and last time going to Americas [Best]. My prescription was made strictly for Oaysis contacts. I was under the impression the doctor was suggesting I TRY the contacts... I didn't know I was locked in forever in using them! Now, I have to pay them $30 more dollars if I want the contacts that I want in my eyes. I will not give them another dime of my money.

I am now wearing only 1 contact in my right eye. I have to buy contacts for my eyes that I do not like. In order to get the contacts that I want for my eyes, I have to give them $30 more dollars, then buy the contacts.

i get home call the store to complain to manager she says she doesnt know why i was told they werent in when they were in and if i would like to come back and pick them up i was treated very rude this very un professionalfor a company that is in many states she says well we can send them to you this employee needs to be fired and i need an apology

And as for the visual field test, it's given as an option, you are not required to pay the extra $15. I had a great experience at America's Best in Bolingbrook. Everyone was super nice and made me feel comfortable, and I paid a LOT less than going to other places. So to all the people who complained, if you're unsure about pricing, ask questions before you get the exam done.

I also work in the customer service industry and if I had been shopped by the state, I would have been personally fined $10,000 and my corporation $50,000. And those are just fines, not including a possible suit. Given I do work in a completely different field, customer service is customer service. As for me, I would rather just dish out the extra dough and go to Lenscrafters where I know I won't be treated like dirt. And that's what I intend to do. Oh yeah, and I forgot to mention a family came in right after me and all of the sudden she was so nice and smiley. Hmm. Was it me? What did I do to her? I initially thought she was just mean to everyone, but I guess it's just me. Wow! I'm sorry to all the other employees that work for this company and are paying the price for a few rude people. Hopefully they can identify who they are and report them.

I will NEVER step foot in another America's Best or recommend it for as long as I live.

None, but I think the company should be forced to be more honest in their advertisements.

Then all the sudden after choosing a $49.95 frame, she tells my brother that since his prescription is so high(-10.25) that the price is higher! He has a very tight budget, and this was not a pleasant surprise. The total was $233.00. She told us that this offer only applied to prescriptions that were -2.00 or lower. That is about what reading glasses are! He almost said to forget it and just pay for the eye exam, but he went ahead with it. We walked out of there absolutely astonished. What kind of bait and switch is this? We figured that other people must be getting deceived by this offer, as well. That's when we decided to look on the internet for complaints. There are plenty. Wish we had know this before. My brother is thinking about canceling the order tomorrow just on principle alone. They ought to rename the company America's Worst.

The following Saturday, February 2, we both received a call at 9:15 a.m. from the downtown location in an attempt to get us to reschedule, I explained that I would now make an appointment with a location closer to home and not at that location. About 2 hours later, we both received several calls from another staff member trying to persuade us to come back. Again it as explained we would find something closer to home. I find it frustrating that no call can be made to notify us about cancellations but several calls can be made to get us to come back. We have both been customers of America's Best for some time now, but have now decided to go through another provider.

Who knows if this will have any long-term affect on my little boy's vision or progress.

I immediately hung up , not knowing that I couldn't use my phone. I said to the employee, I don't see a sign postedfor use of the cell phone.She said there is a sign posted on the poster.Another employee assisted me . I picked up my glasses, and told the employee what had happened, and how unprofessional her co-worker was. The employee informed me on top of the rude treatment.

His prescription is different for each eye so I have to order at least 2 boxes and he has astigmatism (which we already know) and the contacts the optometrist recommends are 50.00 per box. This kid has been wearing contacts for years and I have never paid more that 20.00 a box.

The doctor changed the prescription. It took four weeks to get two new lenses and another four to get the other two. My vision was still blurred in my right eye. They said it could not be corrected. I suffered with bad vision for ten months until I finally went in to see a reputable doctor. Diagnosis: operable cataracts, 20-20 vision immediately after surgery.

I took with me back to them during that second visit and the doctor told me to toss them, that they would credit my account. After 4 more visits and all of them being incorrect, I decided to cancel my membership and take my business elsewhere. Because I did not get a receipt for the returned lenses, they are refusing to refund me my money. In addition, the employees have acted totally unprofessionally. They are badmouthing the doctor that left and blaming him and not taking responsibility to provide decent customer service to their customers be rectifying the situation.

Thus, I am out over $60 because of their error.

Well, I work next door to a building full of jewelry stores, I went to 4 different jewelers and was told that if they put heat on my frame that it would most likely melt and the frame would turn white. I went back up the block to the eyewear place and told Dee what was told to me, she gave me even more attitude than before. She spoke with another person working there who said that if I didn't get the glasses from there that there was not much they could do for me. I explained that that wouldn't work because that was my only pair, so Dee began looking through frames that were close to mine. She was slamming frames around and making comments to herself. A guy finally found a frame tht he had to heat up for the frame to fit around the glass. I was sitting behind the 1st lady who told me that it would cost me a $1, her and Dee were having a conversation about how my frame must've been weak and that she would never replace anything on anyone else's glasses again. I thought it was very rude how they proceeded to talk about me as if I was not there.

Since that had stated that they were not responsible for the damaged or lost frames they would not offer any credit or re-imbursement and they could not return them because they were tossed after they had broken. No compensation, and I would have to order a complete new frame/lens.

I also contacted a Mr. Cross whose explaination made sense. It seems the girl took it upon herself to overcharge me for lens packages and additional items I never asked for. I never get anything extra! I can't afford it. That's why I wait for the 2 pair for one price sales. How can they do this to people and still stay in business? I have seen many complaints from many people done the same way.

I have had to pay 3 times the amount I should have for 2 pair of single vision glasses. I thought it was rather strange when the girl told me the tint was free!? Citi Bank has given me a $129 conditional credit pending the outcome of my complaint.

I continued to call to speak for a representative who could tell me exactly how my glasses were shipped seeing as though America's Best must have a record. Finally after 1.5 hours of straight calling, I spoke with Lois who told me that my glasses were not shipped DHL and that they were shipped regular mail and if they weren't there in 2 more days to call and she would reorder them. It has been 22 regular days and 16 business days since I paid for my glasses and in the case that I have to wait another week or even worse, two weeks, I think this is extremely unreasonable. Additonally, Lois discovered that the representative who helped also over charged me $85. This whole situation is entirely unaccpetable. I am a reasonable person who was simply trying to track the 3 pairs of glasses that I already paid for and still don't have, and I was sent in a million different directions which made the situation even more disgusting to me.

Make no mistake about it. Now, I went in there expecting a little bait-and-switch. Anyone who wears prescription glasses knows that this deal has to have some kind of catch. I had made my appointment online and was there ten minutes beforehand to look at frames. I confirmed my appointment and was then made to wait with no explanation for another 45 minutes. In this time an optician came out to complain that she couldn't find my file. I didn't have one since I was a new customer. Nobody asked me anything about it beforehand. I stood there for another fifteen minutes filling out paperwork which I could have been doing all along in the time that I was made to wait around.

The exam went well and the doctor even told me some things that I didn't know previously about my eyes. Parts of the exam seemed slightly rushed but not more than is to be expected, being the last appointment of a busy day. See? I am pretty reasonable! Also he brought it to my attention that I would greatly benefit from an anti-glare coating(due to my poor night vision and working at a computer 60 hours a week) When I do get my next pair of glasses they will indeed have this coating.

Back to the waiting room, still waiting around for some attention from the staff. Now the deal as I was to understand it was 2 complete pairs of designer frames and lenses plus a free eye exam for $69. The frames have to be marked $49 (which I also expected)but there doesn't seem to be anything else to consider at this point. I pick out a couple pairs of frames and sat down to 'talk business' with an optician. The first thing I tell her is that I am here for the 2 for $69 deal. The first thing *she does* in response to this, is point me to a chart of 'lens package options'.

The cheapest 'lens package option' is priced $69, so whenever she points to this option, I think she is referring to the lenses in the 2 for $69 deal. I then tell her that I want the anti-glare coating, which she tells me is going to be an extra $30, but that includes both pairs of glasses. I do the math in my head and figure out that I can pay the amount and I tell her that I am fine with this decision and she rings my order up. She then turns around with a slight 'cringe' on her face and says 'Ok, that'll be $180(something)' - now I wouldn't have gone in here if I had $180 to spend on glasses. I would have gone to my regular place which has never done me wrong, and who I will never stray from again.

I ask this woman to please explain to me how my two-for-$69 eyeglass package with a $30 add-on comes to over $180. She goes on to tell me that once I chose the $69 'lens package option' I then jumped out of the package deal and got charged separately for the lenses and frames. But the eye exam is still free. I tell her that I just want the plain old plastic lenses that come in the 2 for $69 deal. She responds to this by informing me that the only way I can get 'anti-glare-coating' is to choose the $69 'lens package option'.

I'm not looking for anything from them other than the 2 pair of glasses I ordered. The management there should make people aware that the TV, Internet and other ads offering the 2 pair for $69 is deceptive at best.

I have had this same prescription filled at other eyeglass places with the same type of deals on eyeglasses and no one ever told me this. It is unfair and discriminating to tell a customer that their lenses are too thick and that they cannnot get the special price offered in their ads. To add insult to injury, after I was told that I could not take advantage of the special of 2 for $69.95 I was told that my lenses would cost over $124.00. When I inquired about how much additional costs it would be for the frames then I was told that it would still be $69.95. I thought that that was unfair and stupid if they are offering whole eyeglass packages for the same price.

On top of that they were suppose to put scratch proof coat on them and they didn't. I have never seen glasses get scratched so fast in my life. I have a pair of glasses at home that I have had for 3 years and they don't even have a scratch on them. Both pair that I got from them are both ruined and I kept in the cases. In two months time these glasses were worthless.

When the doctor saw me he was rushed, did not seem to want to answer or address any of my concerns. In fact, he asked me Do you have any questions?--and then cut me off before I could answer by saying that the technicians outside were to my left. I told him that I did have a question and he almost begrudgingly dug up for an answer. The attendant for my contacts seemed annoyed at all of my questions and did not inform me of any rebates available. I had to press her for answers.