America's Best Contacts and Eyeglasses Reviews

I called ahead to make sure the doctor would be there after reading other reviews. After getting there, filling out paperwork, picking out frames, and waiting for 30 minutes, they tell me the doctor left an hour ago and they couldn't help me.

Went to America's Best 3 weeks ago. Had eye exam and waited 2 hours for the exam. Felt rushed by doctor. Selected eye glass frame and clerk rushed my info, etc. Picked up 2 pairs a week later and the lenses are wrong prescription. Ordered replacement. Week later went to pick up new glasses and they replaced only one lens not both as needed. Now I have to wait another 7 to 10 business days. Very disappointed and angry. Asked the replacement lens be expedited and was told they can't promise. They have my money and I only have one pair of cheap glasses while the needed pair is MIA and still not correct. And the saga continues.

To me this has been on going! Would I recommend America's Best to anyone & for which I have for years ~No way! I thought the issue was resolved but it isn't! Instead of a clear vision! It is as if I am looking through smeared glasses or dirty glasses!

I had to bring my sister in for her eye appointment. Earlier in the day my mother brought her in and turns out they gave us the wrong appointment time. So instead of waiting they went home. My mother works very early and was tired she asked me to take her. We get to her appointment and were checked in. We waited in the lobby for my sister to be called back and when she finally did they told me that they needed a legal guardian or parent here, "Well why didn't you tell me that when we checked in?" We don't have time for this kind of treatment. They just waste your time for no reason.

I went to America's Best due to my low income. I ended up paying almost $300.00 by the time I got them. When they were delivered one pair had broken while they were making them. They picked out a pair similar to what I had chosen. The frames were flimsy and broke easily. I recommend not using America's Best.

I went to get contacts that had to be ordered. No one let me know when they came in. The person who gave them to me just shrugged her shoulders when I asked how to care for them. The contacts did not work for me & I was told, "You'll get used to them." I did not. I said I couldn't read properly, but because I could read by squinting I was told "Yes you can."

Went for 2 pair for $69.99, but it was never even a option. After the free exam then we were hit with the real cost it was $175 for one pair, for me and $240 for my husband. When I refused the glasses for that price I was told I would have to pay for the FREE eye exam, which costs $45 unless you purchase the glasses. I paid and feel taken advantage of, I will tell everyone I know about their shady shakedown practices. This is a bad business practice and I will never do business with them again.

I heard about the great rate and selection at America's Best. During my exam visit I waited in the exam for about 20 mins. I decided to ask a staff what was going on with the doctor. Upon opening the staff was hurdled and charting about plans for the weekend. I was then advised that the doctors stepped out for a bite. During the exam she was matter of fact. I personally felt that the exam was rushed. I finally received my glasses one of which was overly stretched. That pair of glasses falls off my face. Both of them it seems like the bifocals at off. I hate wearing them and get really frustrated with the service.

Don't get me wrong, if what you are after is a cheap pair of glasses, well they advertise a cheap deal. Two pair for a hundred bucks. Well, I paid 294.00 for one pair because I required a progressive lens with a nice frame, and they are total junk. It took two trips to even get my script correct. Even after getting the second pair, I still had this strange blue hue around everything displayed in white. When I told them about it, they shrugged, meaning "You're screwed. We have your money, now go away."

The staff (except the Dr.) was unprofessional and inexperienced. They never called me to let me know my glasses were in. When I got home I had an instant headache and ear discomfort. I took off the glasses and the one arm was bent! They are the worst fitting pair of glasses and I will never go back there.

Last year manager start screaming like I not a customer the other people look at us. A second manager offer me a good deal, but forget my contacts I have to been calling there if they get my order. More than 2 weeks waiting, they never call to tell me my order is there. 2 weeks ago I went, my prescription was expired, and here we go again, week and half I got to call to see what happen. They told me "We give your contacts to somebody else, but we are getting others." Another week and half I'll call because they don't call, they told me "We can't get your trials you have prescription and it's good." They ask me if I want to order with them some contacts, when they never finish for see if it's good or not, and how I'll going to order if they never call you when they have your order there.

My lens have cracked 3 times since 6/14. America's Best fixed them twice but refuse to fix them again since I have used my warranty and one courtesy fix. I am a stay at home grandmother and don't abuse my glasses.

I joined a 3 year club, which I paid for, a year ago. I went to renew my contacts online. Two days after the money was taken out of my bank account (which was taken right away), I received an email stating that my rx expired. I called the America's Best store where I bought my membership which is shut down- out of business. I can't even get my free eye exam for a new prescription. The nearest other office is two hours away. They need to refund my bank account ASAP for the contacts, and refund the $100 for the club I joined because they have not met their obligations of the contract. I plan to share this experience with everyone and contact the Better Business Bureau. In calling, I just get put on hold and hung up on. Not a good way to do business.

Expected issues, but GREATLY impressed. Associate ** asked if he could work bill 2 separate ways to give me options. 2nd pair and eye exam was only $50 more than 1 pair after discounts. Great job! When I picked up - ready in 4 days (6-10 was expected). I wasn't able to clearly see from 1 of the pairs. 30 minutes was spent looking into what could be wrong. Manager ** conferred with Dr who believed I had issues with polycarb lens refraction. She reordered and the new pair were perfect. How's that for customer service! Store in Rochester NY is tops and my wife has already gone back to order herself a pair. Tip top service and I'm glad I didn't believe other reviews from out of area stores.

I purchased glasses at Americas Best sometime in March 2014. Now my glasses is broken and they are telling me that they can't do anything for me. I bought a Ray Ban glasses and I went to the website and said that they warranty the frames for two years because of material defect. What is this, a rippoff? I paid a lot of money for this glasses.

I needed to order new contacts because my disposables had run out. I contacted the branch were I get my contacts from in Brighton Colorado, and I was told that my prescription had expired and that it would be illegal for them to sell me contacts!!! Now I do not know about you but I do not think that there are any LAWS on the books that make it illegal to sell me contacts when my prescription is a few months overdue. I asked to talk to the manager and was put on hold for over an hour. The customer service SUCKS, the eye exam when I got it SUCKED, the people in the store running it had no idea on what they were doing and could not fit a contact in my eye if they had to.

Be away from this business. Here is why!! Deceptive ads. There is nothing match 2 pairs for $69.99!! My total was $600. I ended up paying $60 for the eye exam only. Terrible and most disappointing experience ever.

I scheduled an appointment nearly a month in advance. Although I was about 20 minutes early for my appointment, I was given a couple of short forms to fill out and was seen right away. I went for the two pairs for $69.95 deal, with a free eye exam. It had been nearly two decades since my last eye exam, no optical insurance to speak of, so this was right up my alley. I think the confusion with this deal comes with the fact that the deal comes with the frames and BASIC lenses. Anything beyond that (special coatings, higher end frames, etc.) is gonna cost more.

Ok so I went to America's Best in Pittsburgh PA (Robinson township). Today was my exam and so far I am quite pleased with everything. My Dr was very nice and patient with me and also informed me that I have astigmatism, which no other eye dr has done in all the yrs I've been going. Mind you I only need glasses for driving and reading and I refuse to put anything in my eyes such as contacts but it's still nice to know. I went for the deal - purchase 2 pairs of glasses for $69.95 and receive a free eye exam, which is exactly what I got. I had previously picked out my glasses online and uploaded a photo of myself onto their website so I could see how they looked so I was fairly prepared. The one pair I picked weren't on the shelf so the lady dug them out for me. I was also 20 mins late for my appointment and I called to let them know there was traffic due to an accident. The lady said they were a little backed up and wasn't sure she could fit me in.

I had a 5:50pm appointment at the Glen Burnie office and I arrived at the location 10 minutes early as requested by the confirmation email I received. The location was closed because of a power outage. This would have been ok but I did not even receive a phone call letting me know that my appointment had been canceled. Then I tried calling another location and they told me to go somewhere else. Is that way you do business?

Me and my son had an appointment scheduled. We arrived ten minutes early then was told the doctor called in sick and the computers were down so they couldn't call to let us know. Then I was told that I needed to call back once the computers came back up to reschedule my appointment that America's Best could not do. I am very upset about this service and me and my family will NEVER use them again.

I got my eyes examined and purchased an eye care plan plus contact lenses less than 2 years ago. When I did, the doctor wanted to try me out on a pair of breathable lenses. When the lenses did not feel comfortable, he switched me back to my previous kind. A year and a half later I called to order more lenses and I am floored to find that the price had doubled. When I asked why I found that they were quoting me the price for the breathable ones and I told them that they were not the correct ones and told them I wanted the ones that I was given last time. They said it was given last time. Unbelievably, they told me that I would have to see the doctor to "change my prescription".

Receptions are not knowledgeable of the customer's appointment. Leave customer standing at the front desk to have a personal conversation with staff in the back of the store. No good follow up system with the customer. The wait time is unbelievable! With appointment I wait 30-45 minutes before called. Appointment card placed in the wrong appointment slot. Will NOT return for future follow-up. I rate this business poor and give it 2 stars... Sign, Dissatisfied.

The glasses I got was flawed. The nose pads were crooked. I went back several times and they couldn't fix it. I noticed that the frames wasn't straight. They ordered me two more frames and they was still crooked. I asked to speak to the manager and asked for a refund. Worst experience ever!!!

I went in for some new glasses. I must admit kind of skeptical about the deal. The eye exam was really good. I could tell that the optometrist was taking care and I had every confidence in the results, which had not changed very much in 2 years, and he discussed my needs and reading distance to get my prescription just right for single vision prescription readers. So I chose my frames, two pairs from the cheap rack, single vision lenses, standard Cr39 (my prescription is less than 2 diopters) no coatings or any other options, just basic plastic lenses, and the total was $150 with taxes and things.

On March 7th I visited the Mansfield store and purchased a pair of glasses and sunglasses. They charged me $200 for a purchase totaling $254. So I owed them $54, and I would receive my glasses in two weeks. That was great and wasn't a problem. Then on Mar 16th, I suddenly found another $200 charge on my bank account crediting America's Best Contacts (ABC). The following day I contacted ABCs Mansfield Store and asked about the charge and was informed that they did not charge my account, and they denied having my funds. I sent copies of my bank account with the charges clearly showing who received the funds, but they still denied making the charge. They told me that they had checked with their banking dept. and they did not have the funds.

Recent local tv station had an ad for America's Best, shouting about these great deals for eyeglasses; 2 pairs for $99 with a free eye exam! It was too short an ad to get the phone number, so I searched around and found several area offices. Calling them, making an appt. for the eyeglass exam; which I also need since the Optical lobby paid off our congress to force Americans into bi-annual $100 eye exams! No other country does this, you Americans may not know!

Company contacted us and provided a reasonable alternative

February 9, 2015, I paid for 2 pair of glasses for 69.00. My glasses came back week and 1/2, but stuff printed was wrong on right eye, instant headache when trying them on. The prescription was to be .5, the worker typed in a 1.5. So the store keep my glasses. I was called in about a week half later, the store tried to only give me right eye lenses. I asked for my complete glasses 2 pair, to come find out they lost them. Manager was to reorder them. I get a call another week later saying my glasses were in, no glasses again. Just lenses, manager said she ordered them, but however, order was never put in.

I have vision insurance through work. Although very bad insurance... this place used my insurance which only allowed me the one pair of glasses, there special free eye exam and two pair of glasses, 69.95. To say the least, I was bummed. They cancelled the one a week after I got them and wrote me up for the two pair. Great service, great employees, great manager, two great pair of glasses... Whoot hoot!!

The frames had a flaw. I went back two times and then was told they didn't have this frame anymore. They were the more expensive designer frames. The manager was rude and became even more abrasive when I asked for a refund. The frames can be bought online so I couldn't see what the problem was, other than the manager was a jerk. The girl at the front desk was incompetent also. America's Best, 19 NW Barry Rd Kansas City is the worst ever.

My experience with America's Best Contacts and Eyeglasses on Veterans Pkwy was very very unprofessional. The eye exam was as if I was a grocery item being scanned. The quicker they finished, the more customers they could go through. The sales gimmick of 2 pair of glasses for $99.00 should be considered fraud. The Dr. Who gives the exams should be investigated. The ploy of luring customers in and charging at least three times over the advertised price should be illegal and they should be held accountable. They operate this business like an assembly line with no care for your true prescription. They double charged me for an exam that was advertised as free when purchasing 2 pair of glasses. The glasses I received were terrible when trying to see close up or far away. Makes me think they got my script mixed up with someone else's.

America's Best in Tallahassee has nice Dr. but the ladies up front is not professional. They don't take their time, they rush you up and also don't try to help you. They go to another customer before finish with you and don't say anything. They need to take a class in customer service.

When I went in, very nice people but the results at the end were the worst I've ever had!!! I live on a tight budget so therefore I use my tax money for extras. Went with $500, could have used more if I needed it. I was told total price was $240. When I received my glasses, I could see everything far away but not up close unless I took them off. I went in, got them checked and was told I was borderline of needing bifocals, that I was gonna have to deal with them or pay more money to get them right. I proceeded to tell the lady that I did not come there with 250 and that was all I could afford; that they should be responsible for making them right because I had taken the extra money and paid other things. I went home, called the 800 # and got nowhere. With my job, I do not have time to take them on or off or keep switching between two pair of seeing up close or far away.

I had an appointment with the Millville, NJ store, I was running few minutes behind. I called to explain the situation - the girl that answered told me I would have to reschedule - all I needed was ten minutes to get there So I rescheduled. So on the day of my new appt, which was supposed to be @ 2:50, they called me about 2:00 and asked me to reschedule or come in 3:30, so the Dr could go to lunch. I felt that was very inconsiderate to ask of me, since they would not grant me 10 minutes and made me reschedule, but wanted me to wait 90 minutes for the Dr to eat.

I had an appointment at 10 a.m. - thought that would be plenty of time before I started work at 1:30. I was wrong.. Sat in the back waiting room for about a half hour before my exam. Sat in exam room for about 20 min before doctor showed up. Exam was short and sweet. Then you go back and wait to order glasses.. Walked out without ordering.

Had an appointment on March 2. Soon as I told the employee that I had an appointment, she immediately asked for my insurance. I stated to her that I have insurance, but wasn't sure which if it was Eye med or another insurance company, could she call Aetna to verify. She walked over and spoke to another employee who came over and asked to see my insurance card, and I told him the same thing I told the first employee, and to call to verify. The gentlemen stated that they only take VOSP or something like that, asked to see my insurance card and just said that, "We don't take this." which was my school district Aetna insurance without even verifying.

My experiences have been very poor. No one seems to know what they are doing or have the answers to questions asked. There always seems to be a problem with retrieving information or getting information. The quality of customer service is unacceptable. I will never go to this establishment again. There also seems to be a problem when ordering products or asking questions about your prescriptions. While in the store, conversations between employees seems to be more important than waiting on customers. Everyone always seems so confused or distracted by something else in the store and not focus on the customer.

I have been to America's Best 5 times in the last two weeks trying get three pairs of glasses. The first two had to be remade; the third, the lab broke the frames and I had to chose another frame. When I picked up my third pair, they made progressives with three views instead of three, and the frame was huge. It was the same style but a much larger size that extended out from my face. I refused them and asked for a full refund. The salesperson was hollering at me and told me that these were correct. I will never use them again. Very disappointed.

Doctor gave me a bad script. Would not correct without paying again. No customer service. Called customer care and that's a joke.

I started coming here in 2012 and each year that I have come has been a terrible experience with the staff. The first time I came, I was checking out and the lady was talking so terrible about her own co-worker. But this last time I went which was yesterday was icing on the cake and I will never step foot in there again. I made appointment laugh for an annual eye exam for my 13-yr-old and myself. The parking lot was severely crowded because this location is in a shopping center next to a Chuck E. Cheese (Glen Burnie). It took me 10 min to get a parking space which was a little bit of walking distance which caused us to be 10 min late to our appointment. I go to the counter to check in and the lady told me I have to reschedule because I was late. I tried to explain to her the reason and she rolled her eyes and again told me to reschedule. The place was going to be open for several more hours so I asked if I could be seen a little later and I was told no.

I scheduled an appointment online with America's Best Contacts and Eyeglasses. My appointment was at 2:50 pm. I arrived at 2:58 and was told by the receptionist that I would have to reschedule my appointment for being late. I explained to her that I had to drive an hour to get there. She said that I scheduled my appt. online and that they didn't really keep up with online appts. and there was nothing she could do.

I bought $480 eye glass America's Best in Frandor Lansing. The glass was very poorly made. I went there three time to fix it. The store Manager was very rude, unprofessional. She was discriminate against me because English is not my native language. I return the glass and bought from Lens craft for the same price and I am very happy. I want complain to their management, and called but the never got back to me. When I returned the glass they charge me $65. I would never recommend America's Best to anyone.

This is a Customer No Service business and once you leave the facility you are on your own. Got two pairs. One worked - one did not. One service person said wrong Rx had been sent for the second pair. The second person said there was nothing wrong with the pair and I should donate it to the Rotary Club because I said I could not use it. So I sent it to her to handle it because I did not know where to send it. I still do not have the second pair even I approach the anniversary of the purchase! So be careful when you deal with this company. You can never find anyone at the senior level to talk to.

I fell for their pitch to get an eye exam and 2 pairs of eyeglasses & paid over $500.00. I got a scratch on one lens and took it in for replacement on February 2, 2015. They said I would have it back in about 10 days. On February 20th, after having called their office numerous times, I finally got the glasses back. They apparently broke the original frames & were replaced with something else. I spoke to the manager of the store located in the Hulen area of Fort Worth, who never apologized for the long wait and could have cared less. He even indicated on the phone that he didn't know what he was doing. I will never go back to this business again. Rip off.

They were extremely slow throughout the process of getting my glasses shipped to the store. I got frames they claimed were in-stock and a simple prescription in my lenses. They said 7-10 days, came is 17 days which I was even willing to pay extra to get them shipped faster and they said no. I was extremely upset.

Staff were very unprofessional. One employee actually told another to shut up and do their job. As we were about to place an order, another employee could be heard arguing with what seemed like her boyfriend on her personal cell phone, others were talking in a "Madea" voice to each other and laughing about it. To top that off, after swiping my debit card, I was told that it was swiped under another customer's name (their mistake) and I’d needed to swipe it again which ended up charging me twice $400.00 total instead of $200.00 and they just nonchalantly said it will go back on your card within 7 days.

I practically begged for my bill to be explained. All I was told was "I told you that's the package". When I asked for a refund the GM didn't even bother asking why was very short and returned my money. I have so much more to say.

Got the exam in Slidell, LA - was rushed and when I received the glasses, they were cheap and were of 3 different views in each lens. Cost over 400 bucks and were oversold. Went to real eye doctor and threw the America's worst glasses in the garbage.

Quoted price, not what we paid, had to pay $70.00 more. Customer service is a complete joke. They need to change the name of the department (self serving). They offer nothing to the customer... Nothing. I will never use them again. How many have been treated like this? For what? 70.00. Sad. They will read this and will not care. Maybe it will help someone else before they go there.

I went in on last Wednesday spent 300.00 on glasses and they still have not arrived. I even offer to rush bc I'm without any due to mine breaking. I did explain that to them. Said they may get them Friday and still nothing. I felt a little more effort could've been made to get my glasses to me in a timely matter. Of course they are nice when you are spending money but once they get it they are rude. I will not be going back or recommending them any longer. I could've spent my money else where. I'm very disappointed and wish I could talk to a manager for a discount for the inconvenience bc I'm unable to drive without them and it is costing me money.

Very unprofessional. I was in the store and there was a young girl following one of the employees around. When I inquired about the situation I was told that the employee was the general manager and the child was hers. Children should have no reason to be at work with you.

Got two pair of glasses, one prescription and the other prescription sunglasses for over 400 dollars and the so-called soft cloth the salesperson gave me scratched the lenses. Took them back to get them replaced and the salesperson told me because I didn't purchase their protection plan they couldn't replace my lenses for free. I will never shop at America's best ever again....

I called in, they scheduled the appointment. I came and waited 1 hour and 50 minutes to see a doctor. Two weeks later, I came for the SCHEDULED appointment and again waited about 2 hours to be seen. Today, to get my prescription, I waited 2 hours again. I have just 2 questions: WHY DO YOU SCHEDULE THE APPOINTMENTS? and WHO GAVE YOU RIGHT TO WASTE PEOPLE'S TIME LIKE THIS? I never ever, ever go there again. Don't recommend anybody to go there (except of course if you have nothing to do and enjoy sitting for a couple hours in a terribly crowded waiting room). THIS IS NOT THE RIGHT WAY HOW TO DO BUSINESS AND TREAT PEOPLE!!!

I made an appointment with this company since my company dropped my eye insurance. The exam was not near as complete as I am use to: no dilation, or exam in a dimmed/dark room. I picked out two frames with the expectation of paying 69.95. That's when everything went bad.

I had glasses made at America's Best, 2 years ago. I went to an Optometrist to have an eye exam (in Feb. 2015), and he advised me that America's Best made the "prism" portion of my lenses totally wrong!! The "prism" is the correction needed between my two eyes. I have a lazy eye on the right side and they totally fitted those lenses wrong. Needless to say, I am 'very' upset with this matter.

Absolutely the worst service I have ever encountered. Rude and incompetent. My eye appt was on 1/9/15 and as of 2/10/15, I'm still waiting for my contacts. When I call I'm treated as if I'm the one who has screwed up. So many series of mess ups.

This company has the bait and switch tactic down. They bring you into the store advertising for two pair of complete glasses and exam for $189. Then they proceed to tell you that your portion will be $209 after your insurance pays. So I calmly asked about the offer they advertise and the lady's response was that is only for single vision plastic lens and plastic frame. I know when someone is trying to take advantage of me. The only deal you'll get with these folks is a raw deal!

I have been in optics and ophthalmology for a while and the professional knowledge of eye care was not present. I had to adjust my husband’s frames, they never asked him if he ever worn no line bifocals before. I had to adjust my own frame as well as my husband’s. Sales associate never ask if my husband was a previous no line bifocal wearer, so I had to explain the pros and cons of switching and tell him he might not adjust. I get my brand new glasses home and day two I clean them and the right lens kept falling out.

Told over the phone and at reception desk $147 for progressive bifocal lens package.. After a 3 hour wait, the technician said the $147 was just for the lens. It did not include the price of frames nor any amenities. When I approached the receptionist I spoke with she claimed not to know that the package did not come with amenities and I should "expect to pay for frames because they're not free." My package would have cost over $500. l complained they lied to get me into the business. I paid for $60 for the eye exam. Being a diabetic dilation is recommended but they did not dilate my eyes.

Staff very slow and unprofessional. They had just received new Michael Kors frames. I wanted to see them and staff member told me she had to pick her a pair first. Didn't want any customer wearing the same frames. My feelings were hurt. Just rude.

After seeing all the bad reviews on this place I still decided to give it a chance being it's so cheap. I was actually pleased with my experience here. Honestly I'm picky and they were very busy and got us in and out some what fast-- all together was about an hour visit. Most of the employees were kind and informative. The eye doctor was very nice and explained everything to me until I understood it all. The lady who helped me was named Kathy, she was very positive patient and understanding. She as well explained so Much to me. I would for sure recommend this location. :)

I scheduled an eye exam appointment... They were almost an hour late! I paid for my glasses and 3 weeks later they still did not have them! I asked for a refund, the manager barely spoke english and could not spell my name. The other manager (Thomas) was so dumb he didn't even know the procedure for a refund! I called the corporate number and they never answered the phone. DO NOT shop here! Now I am told it will be another 3 weeks to get a check for a refund!

My experience with “America’s Best Contacts and Eyeglasses (ABCE)” was extremely disappointing. I bought almost $1000 in eyeglasses from their store – eyeglasses and sunglasses. When I received them, I determined quickly that I could not see at all. Since ABCE guarantees their products for 30 days – exchange no charge – I returned them. When I was re-examined, it was determined that my first exam was enormously incorrect. ABCE cooperatively assisted me in selecting new glasses and re-ordered for me. Since I could use the reader portion of my glasses, I kept the incorrect ones with the understanding that I would pay for the ordered glasses but would receive a refund when I picked up the new ones.

While I have never had the horrific experiences most on here have described, and the staff of my local America's Best store are usually quite congenial and have even given me a free contact on at least two occasions when I either lost or tore one, as well as giving me a free trial pair of bifocal contacts to try, I have found that they do try to up-sale you on eyeglasses and frames. I have had eyeglasses from there only once, and I think they came to something like $130 rather than the $69.99 deal they advertised at that time. I must confess that I chose the progressive bifocals and added the scratch and UV coatings to the order, which do cost more. Since then, I tried contacts and have bought only those ever since. Their eye exams do seem a bit rushed, but the staff here is always friendly. Sorry. No real horror story from me. Just a bit dissatisfied on the price of the eyeglasses and the rushed eye exams.

I showed my prescription to the lady at the front desk and she immediately began to ask me personal questions about my vision. "Do you have any vision in your *&^ eye or is it just low vision?, etc." I was embarrassed and quietly told her not to discuss it here. She got an attitude. She then started saying that glasses would cost me around $300.00 which I never asked her. Besides, I had not even looked at any glasses yet. I quietly told her I was going to look and walked away to look at the glasses. When I looked back she was making an ugly face and a nasty comment to nearby workers. Up until now, I thought she was just ghetto and had made a mistake but this woman was malicious and did not care that her actions or comments may have embarrassed me in front of all of the other customers in the store. I then walked to her and told her she was "unprofessional and inappropriate."

My daughter failed her vision test and I had no idea where to go. I finally came across America's Best 2 pairs of glasses plus a free eye exam for $69.99. I was very skeptical especially after reading the poor reviews about them. So I decided to give them a try.. I mean you can't beat the deal $69.99 for 2 pairs of glasses plus a free exam. So I made an appt with them on 1/10/15 at their Manassas location. When I arrived I was greeted with a smile. In my mind I still was skeptical about the $69.99 deal. The staff was very friendly and helpful. My daughter did her eye exam and they explained everything that they were doing, Dr. ** was amazing and so thorough.

No personal service, just hurry up & get it done. The person that done the exam seemed like all she wanted to do was hurry up & get it done, no personal service & didn't portray the confidence that she cared or knew what she was really doing. & the dr. that did the follow up was no better. Overall I would say the attitude was just "let's get the sale made," apparently no real concern or care about your vision. Would never ever buy or recommend them to anyone.

Went for eye exam. Wasn't convinced I got an accurate exam. My vision changed a lot in the eye for which I was concerned. Wanted to try progressive lenses. Got a single vision pair too. When I tried on the single vision I noticed little difference in distance (I'm nearsighted), but I could usually read my phone or a receipt without removing glasses. With these new ones I couldn't...so I thought, good thing I ordered progressive lenses. What a flop! I ordered the mid-grade progressives, not the $400 digitals. I was fine with the left eye reading my receipt, but again trouble with blur on right eye. Girl tried to tell me it was just because of my choices, head held wrong, etc. When I asked her how to fix/ reorder/ change frames, she RUDELY said again that I was doing something wrong, but she had no suggestions to resolve the issue. At that point, I returned the whole order. Trouble is now I feel compelled to get another 60 exam elsewhere. I will be posting again after.

We purchased 2 sets of glasses for my daughter and within a few months time she managed to break one pair and lose the other. When I called to inquire about replacing the "arm" of the frames I was told that there was nothing that they could do since we didn't purchase the "insurance" on her glasses. With the glasses only being a few months old and we paid out over $350 dollars and they weren't even willing to let me purchase a new set of arms for these glasses....They weren't even willing to offer any suggestions. They told me that I would have to come back in and purchase a new set of frames....ANOTHER 75 dollars.....These glasses weren't even 90 days old. I will not do business with company again, they are not willing to work with the customer or help the customer out in any kind of way to help solve the issue.

I went in and purchased a Ray Ban pair of prescription sunglasses and also new lenses for my Celine frames I already owned. I had them order my sunglasses first as I cannot see without glasses and was told they would send my Celine frames once the sunglasses arrived. I was very hesitant about this as my Celine frames are $256.00 and they had nothing in the store even halfway remotely as a comparable frame. I had to go into the store 12 days after I ordered the frames due to not receiving a phone call to inform me they had arrived. I was still very reluctant and voiced my concerns repeatedly to the store employee about sending my Celine frames out. Never once being told that the company had ZERO responsibility for guarantee of delivery of my frames.

The lady Shaun refused to take me for lens tutorial for a long time saying she is waiting for another customer who had an appointment and she is supposed to wait for that customer who did not show up or was late. I told I am there with my son, take his tutorial but she said she could not as it takes up to one hour and what if the customer who had an appointment arrives. The customer did not arrive even long after the appointment time. After a long time and request she came and finished the contact lens teaching class in 5 minutes with no sincerity. My son put the lens with difficulty only one time, she and the doctor both were rude and refused to give an extra pair of sample to my son saying it's against their policy although I told her my son is a beginner and if he loses one contact then I have to drive all the way 20 minutes just to get the lens. I felt the lady was doing discrimination and treated me with no respect and very rudely.

America's Best displays frames with prices. Some of the frames have promotional prices listed, however many of those frames do not actually apply to the promotion and the price offered is never honored.

I had my eyes examined and then went to pick out basic frames. Lined bifocals and I am used to wearing a plastic frame. My lens are very thick and strong. I was talked into a metal frame that didn't feel right. The lady told me "Oh it will be better once the lenses are in." Long story short they are a nightmare. I hate them and will be returning them first thing Monday morning. This place is also misleading.

The customer service was bad. First I was trying to find some frames and I ask 2 different ladies to help me - one was rushing and the other one acted like I was getting on her nerves. So I ended up spending like $300 when I went for the contact deal. When I was leaving I ask for a contact case and she said in a rude tone we do have any for free. Overall I did not free welcome. I still have to go pick up my contact prescription and then I am done with that place..Even the doctor seemed distracted..

I went for my eye exam, where they didn't have the contacts I wear, so I had to use a trial pair of a different brand. They were very dry and unacceptable. They ordered the correct ones, and I didn't have any problems. I had to come back about a month later when I developed an issue with my eye. The doctor told me that it was because I was sleeping in my contacts and not cleaning them. I explained that that is not the case, but he kept telling me it was my fault. I got a prescription for drops to fix the problem and thought I was done with this place. Today one of my lenses ripped. I already placed an order online for new ones, so I just need one to be able to see for the next few days. I called America's Best to see if they could help me out with just one lens, which I was even willing to pay for. They wouldn't help at all and told me that I could buy a box of the brand that I didn't like. I asked why would I want to do that as it wouldn't make any sense. The manager was very condescending and told me that she wasn't willing to discuss this any further, so I ended the conversation. This place is cheap, but you get what you pay for. After dealing with the doctor and this manager who both didn't listen at all to what I was saying, I'm definitely not going back for my next exam.

They advertised $99.95 complete pair of lined bifocals for 2 pair but the price was actually 183.00. This was for the basic no frills package. Said the 99 was just for the bifocal lined lenses and the frames were more...then tried to upcharge to a better lens etc.

My daughter and I both had appointments for exams with the intent of getting new eyeglasses. We arrived and filled out the form, then waited to be seen. The wait time was not long, and we each went to the initial test then returned to the waiting area to see the doctor. Again, the wait was not long, though my experience with the doctor left me feeling concerned. The part of the exam when they flip between one and two and ask which is better was the main problem. He went through them so fast and then blamed me for not choosing correctly. I felt it was rushed, and when I was done, my daughter said she had the same experience, though she had a different doctor.

I went into American's Best in Brooklyn Center, Minnesota with my husband to pick up his glasses at 5:18pm on 11/21/14. He was very happy with his experience with them. While we were there, I was asked by the staff if I wanted an eye exam, which I did since I hadn't had one since 2009. They were able to see me right away as there was no other customers in the store at that point. I was taken in the back to get my eyes checked & everything seemed to go smoothly. I paid an extra $15 for the Visual Field/FDT exam on top of the cost of the regular exam, which was fine with me. Everything was explained to me in advance about the cost of the exam.

I spent half hour finding frames I liked. Had eye exam. I couldn't get original deal 2 pair plus exam for 69.95 because the glasses were so small and unsuitable. I opted for the 2 pair for 104.00 . At this point I've been here an hour. I came out of exam with drops in my eyes, get ready to pay and the girl helping me and she says, "Oh sorry the half rimmed frames will be 90.00 additional because they require heavier lenses." I knew at this point that this was a scam. When I asked her why I wasn't told this before exam she said, "Well most people pick out their glasses after the exam".

We waited for 45 min because the receptionist didn't tell us we need to bring our paper back up and they Don't sell glasses. For 69 dollar the frame is 69 and then you pay for the lens. It's misleading and they are so not friendly at all.

Horrible customer service!! Bought 2 pairs of lined bifocals with the understanding if I didn't like them, I could upgrade to progressives for $100 more. They didn't call when either pair were ready, I had to call them and when I went to upgrade lenses, I was told I would have to have the whole amount refunded to debit card and have funds available for upgrade while I waited for refund to deposit. This is NOT the information I was given when I spent the first $300. I will probably return both pairs and take my $400 to a business that will appreciate my patronage.

I went to America's Best in Aurora for the two pair of glasses with free exam. I did a lot of research online beforehand and I found it to definitely be the best deal around. I had hoped to get contacts too but they don't have a competitive deal for contacts so I went somewhere else. The glasses selection for the $69.95 two pair + exam deal was sparse but I only wear my glasses at home or on occasion out. The place was actually really dirty. I felt I needed to wash my hands after trying on the grubby frames. After the exam I sat down to pay and order the glasses. The man was pressing me to upgrade my lenses to thinner ones for 3 times the price and get the coatings for non glare and non scratch with warranties for 4 times the price.

Appointment scheduled for 9 a.m. At 930 am I requested to see the physician since I have not seen him yet. I was told he's not here yet. 945 they bring me to a backroom, a gentleman named Ian states "I don't know why they made a nine o'clock appointment for you, the physicians don't get here until 930am and they're running late today." I left very angry, appointment not followed through. I will not return for future appointments. I will not request any other services after I pick up my glasses since they're already paid for. I will not recommend America's Best glasses company to anyone. Right now it's America's worst. Poor customer service all the way around. When I was there for my first appointment it was unbelievably crowded, while a gentleman yelling because he wanted to have his glasses and he put a down payment on them. I waited a very long time and again that appointment was scheduled for 1130. I did not leave that place until at least 3 p.m.

I had my exam there, picked out frames and ordered lenses all at one office of America's Best in Marietta GA. I tried to wear the glasses for a week to get use to them but something seemed wrong. Eventually I noticed the the progressive sides didn't line up. If I got things in focus with my right eye, I would have to move my head significantly to get my left eye in focus. I returned the glasses and they admitted that the lenses were ordered wrong. When they tried to order the new lenses they discovered that the frames could not take the right lenses so the frames were no good either. They didn't have any other frames that would work that came even close to what I wanted so I asked for a refund.

On July 26th, 2014, I paid $402.25 for 2 pairs of eyewear. 7 days later I receive my eyewear & my forms for Aflac was turn in, it was put into my folder instead of being filed and went back in to pick up the form. It was filed out a week later. Here it is October the 25th, claim was denied due to wrongful information faxed on customer named Jalen **, & not on me. This caused my claim to be denied. I have been trying to get The $402.25 that I paid out of pocket. I am yet to see it but I have someone else personal information SOCIAL SECURITY# ADDRESS & POLICY # IS ON THIS PAPERWORK ALONG WITH MY PAPERWORK. BOTTOM LINE NOW I KNOW WHY IT WAS DENIED. ALL I WANT IS MY MONEY...

Well it is now 1:10, I am still waiting on my 12:15 appt. It is ridiculous. Last appt I waited 50mins to be seen. Thought it was a fluke, evidently not. Someone needs to do appropriate scheduling. But it's ludicrous to schedule an exam every 15 mins. I can get seen sooner at the DMV or even the E.R.!!!! Not a soul can give me an answer for this constant wait. Considering asking for my club money back... they would not even supply solution for my contacts?? Needless to say my time is important and no one should ever wait this long and be happy about it. Now it's 1:16 an hour and a minute wait so far... Let you know when I am blessed with my 12:15 appt. My precious time is being consumed... Sad in North Myrtle Beach.

I went to purchase glasses for my son. It took forever to finally get the attention of an employee and place the order (over an hour). When she found out I was paying cash suddenly the computer "crashed" and my order had to be put in again which resulted in her ringing me up $20.00 higher than the first order. She didn't mention that, but I was counting the change she gave back to me it wasn't adding up. She deliberately tried to steal cash from me. They are SNEAKY LIARS and their business practice is bait & switch and they hope consumers don't notice. NEVER go to the Alderwood Mall location in Lynnwood WA. BEWARE!!!

I had an eye exam, ordered glasses and got my new contact rx. I've worn fresh look for years. They are dc'd but the guy put my rx onto my online profile that apparently is the only way to order contacts as they will not hand you a copy of your rx. Well, today I go to order my lenses via the americasbest.com customer acct site and I get an email stating they will not accept the rx that is placed by their own employees onto their website in my profile. What the hell? SO they cancelled my order. Now I have to drive all the way to SO Arlington to order in store then wait to get them. If something looks too good to be true it likely is. Sadly I signed up for the eye care club for 99.00. That is cash tossed away.

When I walked in the door for my appointment, there were 2 customers in the store being "helped". I could count 7 employees so you would think someone would be able to "help". While standing at the counter to be acknowledged, 2 women go into one of the little rooms right up front and I can hear them whispering. After filling out the forms one more time, the one to take me into another little room to do the eye patch test and fill out info has a raggedy ace bandage on her foot that flops along as she walks. Maybe a sock pulled over it would have looked a little/lot better.

Went into the store here on West Colfax, Denver. Had an eye exam which I was satisfied with. However, I felt like even the eye doc tried to push their glasses. Found some half-rim frames and from then on it was nothing but upsale. Was told I have to have the more expensive poly lenses because in a half-rim frame Cr-39 was too dangerous. Ridiculous!!! Left after all the push and upsale. Went to Walmart, had half-rims made with the lenses I wanted in the first place. Buyers be forewarned.

My husband and I liked America's Best because they used to welcome walk-ins. We stopped by the Whitehall location and we were turned away because they were booked with appointments. How can they advertise for walk-ins and schedule appointments. It should be one or the other, not both. This is why we are taking our business somewhere else.

Had been seeing commercials for America's Best and it happened to be close to home so went in to check it out. There are about 15 signs in the office mentioning a free eye exam. I have vision insurance so could have an eye exam for a $20 copay and was going to schedule with my usual doctor but when we got to the car I said I may as well schedule it for here since free and close by. I told them upon scheduling I wear glasses and contacts. At my eye exam I did not even have my eyes dilated, an important part of an exam when you are a new patient.

I purchased 2 $79.00 glasses 8 months ago. One pair cracked, the frames changed color. The other pair I did not complain about. Tech examined the glass and said they are under warranty and took them to get replaced. I received a call stating that the glasses were not purchased there and they are reading glasses. So to make a long story short, I was told that I lied and nothing could be done. So I broke the glass and gave them to the Tech and said this is your product. I Stood up and made a scene telling everyone in the store that you will get ripped off and go online and read the reviews. They are the worst in the industry. Needless to say, they threaten to call the police. I told them to call them. One employee said, "He's crazy, get him out of here." She was so professional, I called her a fat **.

I had an appointment at 2:45 and it was 4:30 when I got out. I really didn't feel confident in the eye doctor for one took forever to do eye exam. I was never asked about insurance, I had to tell them I had insurance then the sales lady said she didn't think they would cover it but it did. She didn't even see if they would cover the glasses. I was done anyway. I checked when I got home and then do cover my glasses but am going elsewhere. They reel you in with to pairs for 69 but it's a lie. If you don't pay for all the extras you will wind up with dollar store glasses for 69 bucks!

I went to America's Best on Colfax for an annual eye exam so I could renew my contact prescription online. I never expected the eye doctor would answer her iphone for a personal call with boyfriend/husband during my appointment - in front of me. WTF? Has all sense of professionalism been lost? If you go to this location expect low professionalism in dress, side conversations, etiquette answering the phone, forgetting they have you on hold and an extremely dirty selection of eye wear on the wall.

So, my nightmare began when my optometrist I've always used for most of my vision needs relocated! I began to search for places that I felt would fit my needs and didn't come across any immediately. It just so happens that my mother needed me to drive her to her appointment at America's Best and fortunately for me walk ins were welcome (the only fortune I had with them). I was able to go in with my mom and we had our pre exam done by a tech at the same time, which I did find unusual due to the fact that she couldn't possibly be focusing on us at the same time. After seeing the tech, we were told to sit in a waiting room until the doctor was ready for us.

I've been to this store 3 times, each time thinking I must have had an unusually bad experience. But each time has been awful and required multiple trips to correct some sort of problem. I would suggest avoiding them if at all possible. They do have very inexpensive glasses, but make sure to decline any upsale items as they are expensive. Otherwise, go somewhere else...anywhere else!

Received an invoice for $55 in the mail supposedly because eye insurance didn't pay enough. Invoice said I paid $184 out-of-pocket when I ordered my glasses. I have a receipt that says I paid $281.47, so they owe me money. Will I get it back? Probably not.

This place schedules 20 people at the same time. My mom had an appointment at 11. It took them over an hour.

It really amazes me with all the complaints that consumers still patronize this place, and they continue to get their exams here. I worked for this company for 4 years as a manager on what I thought was an awesome career move. But if you think you were treated poorly as a consumer, imagine what an employee goes through. I was wrote up if I sold the 2 for 69 so if you think you are going to get that price, you are wrong! We were taught to lie, beg and steal to Make the sale! And yet you people continue to shop here.

Very unprofessional atmosphere. Inexperienced personnel. I had to go back twice to get my contact prescription adjusted... and it's still incorrect! The "doctor" doesn't ask questions as to WHY you are there or WHAT problems you are experiencing with your eyes. Just "in and out"... The amount of people they had filing thru there was a joke..... It's a wonder if anyone is getting a thorough eye exam. Do yourself a favor and don't waste your time and hard earned money.

First visit could tell they needed more help serving customer. Lady at reception desk very unorganized, would take her time getting to you because she was too busy multi-tasking. Ordered one pair (as a backup), seems they are more interested in telling cost rather than making sure your glasses would be correct. I picked up glasses today, once again, more help needed in store. I tried on glasses, but never did the woman waiting on me sit down to offer service, just fixed fit. Had to ask to have spots on glasses removed. I ask if I need the lenses adjusted, did they do in house or send out. They send out, that's a first, even Eye Mart Express can adjust lenses on premises. Should have just gone back to them.

I will never join this eye club again. Earlier this year I joined buying 2 pairs of no line bifocal glasses along with a pair of Ray Ban Sunglasses. I brought in my contact lens prescription at that time as well. Thus far I have spent over 1 hour trying to get my contact lenses reordered. I have spent over 20 minutes on hold with the store in Mays Landing New Jersey. When the person was finally handling my call, they were talking to other staff about the line up of in-store customers while I was trying to order. Then asking me, "do we have your script?" Then proceeds to another person, so and so is coming in for glasses and contacts but doesn't want to wait. So I say "no kidding." The person handling my call gets real snotty, tells me I just have to wait, my information was never inputted into the system. I was nuts at this point, plus it was over 20 minutes into the phone call and no contacts ordered.

Plain & Simple: cheap prices equals NO quality. This was my first experience buying at this store, and everyone was professional and kind. But when I got my eyeglasses (and sunglasses) I could not see properly on either one of them. The employee told me that it was normal, and that I should gave it a week or so to get my eyes use to them since it was a new prescription. I said, "OK, fair enough." 2 weeks has passed by and still can't see. I am even using my old ones. Tomorrow I will get a review of my eye exam (which I will NOT pay 'cause it's not my mistake!); I will keep you posted with MY final review. Meanwhile, try to stay away from them.

Based on their website stating two pair of sunglasses on sale for 69.00 I went in. I came out paying 158.00 and 15.00 for the exam... They never mentioned the extra cost for the peripheral vision test.... I felt that I had no choice. I talked to the 'manager' who looked like a bum off the street with a baggy, wrinkled shirt and he said, "We don't have a sale on sunglasses! It's a good deal, have you looked around at the price of glasses?" I said I had previously ordered from 39DOLLAR glasses and had an excellent experience. SO, two pair of SINGLE VISION sunglasses cost me 158.00! I haven't rec'd them yet so we'll see.

I went in to buy the advertised 2 prs Fendi eyeglasses and came out paying $329.00. They only had 3 prs of Fendi so I had to get some other brand advertised at $79.00. They told me the offer should have expired the week before but they had only a few frames left. Well when I went in yesterday to get my glasses they had at least 30 pr and still on the offer. Their electronic were down so I had to have a handwritten receipt which was fine. I had a hard time focusing with the new glasses, gradual lenses and the Manager said she couldn't understand why I couldn't see clearly as though I was making it up. Well, I took one pair with me to see (no pun intended) if I could get adjusted but they are making me sick to my stomach and I can't see clearly for readers but I can for far away.

I had taken my 17 year old to get a contact lens exam on August 5, 2014. I live nearby so I wanted to run home and pick up an item while he waited and got the exam. The store rep said that he could not be waited on without an adult because he was not 18. I waited, he was examined and I was only going to purchase contacts until she told me that with the purchase of the glass club I could get a year of contacts and 1 pair of glasses. The initial amount was 374.94. After applying the discounts the total became 259.75. I agreed to pay the amount. She went to see if they would have a trial set of contacts for one of his eyes have astigmatism. She said that we were lucky that they had one for both.

I was given wrong directions and arrived a few minutes late and they refused to see me. It wasn't like the doctor was standing there waiting on me. According to them they book 3 appointments in the same time slot every 15 minutes. So whether I was 5 minutes or 30 minutes late, they already had me scheduled to be waiting at least 45 minutes in some room waiting to see the doctor so what would it have mattered if I was waiting there or in my car if my appointment time and the time the doctor was planning to see me included a 45 minute wait.

I walked into America's Best Casa Grande, AZ to get my glasses fixed... I had purchased them in February 2014 in Chandler, AZ and while in Casa Grande, AZ I decided to get them fixed. I walked into America's Best Casa Grande, AZ to get my glasses fixed. The nose pieces were hard and made my nose sore. Getting the soft pads would elevate the problem... so I thought. The woman working in the Casa Grande, AZ store asked me what I needed. I told her and she quickly told me it would take awhile... 15 minutes as the other girl had stepped out. I waited, looked around at the frames to kill some time... Two minutes pass and the woman stated again it would be awhile... 15-20 minutes as she would have to write up a repair order...

The manager is a complete idiot. While working there was the worst job I have ever had. My first day, the manager was late and every day thereafter. I waited one day over an hour along with the scheduled appointments with the customer. When he finally arrived, there was no apologies to the customers who had also waited. He left daily to take deposit and was always gone over 2 hours. The bank is a mile away. His attitude was so not professional. It's amazing this company has not released him from their employment. The service to the customers was also very unprofessional.

Here's my story, sad but true.

America's Best Contacts & Eyeglasses, I think not. Difficult, rude, and so unprofessional. My 20-year-old daughter needed an eye exam before returning to college. They would only give her their contacts as a trial pair. She has been using Acuvue for years. Their trial pair felt like Saran Wrap in her eyes. When a call was placed to pick up the script for Acuvue, we were told she would have to come back in to see the doctor. When my daughter did pick up her prescription and tried to get it filled at another store, she was told it was only good for America's Best contacts. I returned to America's Best on my daughter's behalf to get her prescription and was told by the manager that it was Michigan law that my daughter come in and see the doctor a second time. I told her I was not leaving without my daughter's prescription. The optometrist never came out of his office to speak to me. Got the prescription and will never return to America's Best. I will be calling the Board of Optometry as well.

Went to this company for the free eye test and $69.99 for two pairs. Ended up paying $470.45. Yes, I had transition lenses on one pair and transitions lenses on both but when you read the invoice, it is full of extra charges such as anti-reflection, ovation plastic, progressive lens package and on and on. Nowhere is the $69.99 itemized just a two pair promotion for $45.00. The invoice is so complex that the initial 2 pair cost is a mockery. I will never purchase glasses from this company again...

HORRIBLE experience, I will NEVER use their service again! Spent over 500.00 for glasses and contacts for my daughter and myself and was specificaly told that due to my daughter being a child, her glasses were automatically under warranty but a warranty for my glasses would cost like 30.00. I declined the warranty for myself and assumed my daughter's glasses were automatically under warranty. Well, we bought these glasses mid March and have had to go in at least three times for fixing, tightening etc.

I had to post a negative review on yelp for the District Manager to intervene. I received a 20% refund for all of my inconvenience. I will not be returning to this establishment any time soon, though.

Three days(!) after I made an appointment online I received a call from a 'rep' to tell me no doctor would be in that day. No apologies, no sympathy. How hard is it to block out time segments on the site?

Pricing for Two Pairs is just a sales pitch to get customers in the door. No surprise there, and I wasn't shocked that my two pairs of glasses cost over $400.00. I wear contacts, that exam was additional. To be a member of the "club" you pay even more, and America's Best discounted club prices on contacts are more than double the price of what you can buy them online. My seldom used glasses broke the second time I used them. The replacement pair was broken (in the case, unopened) when I picked them up! $225.00 glasses didn't fit in the case, but were forced in until the snap closed.

My daughter and I had an appointment on the same day. I was asked for my name and the lady checked me in. While my daughter was addressing the pair of glasses that I purchased for her last here, I told them to check my daughter in. My daughter had been into America's Best to get the glasses fixed numerous times. This time the technician just put nail polish on the frames so they would stay together. I told the lady, "why would I pay all this money for you to put nail polish on her glasses. I could've done that myself but the point is I paid a lot of money to get them repaired correctly not just a temporary fix."

Do not ever go to America's Best in Mesa if you are smart. I went because they were reasonable and I do have Vision Insurance. I was there for 3 hours for a contact exam. The doctor was abrupt and not very helpful. He was more concerned in telling me that I would not have clarity with colored contacts, since my prescription went too high. I was okay with that. I tried on a pair of contacts, after the exam, and literally walked into the wall. It was all wrong. So they gave me another pair.

O.k., so here goes. Bought two pairs a couple years ago. My sunglasses are too strong, daily wear too weak. My right lens on daily has popped out from day 1. I cannot afford new specs every year. The numbers are all worn off of my frame. I call to see if America's Best in Central Alabama to get my frame number. Reception was very rude to me, put me on hold 3 times, and tells me that their records don't go back that far. I was there in Jan.of 2012. Tired of being schmoozed till you get the cash, and then it's I don't you! So... I do a lot of reading and research on the web, finally locate same frames, go to put my lenses in, the right lens (ole poppy) is not correctly cut! A huge warp at the corner, an actual wave; somebody got all SWERVY in the "lab." No wonder it's been popping out of the frame ever since it was made! Good money, inferior prescription (in one) I just have to walk around wearing my sunglasses looking like a head, until I can fix this cluster o ------.. I wish that there was a way to take care of my situation DIY style.

When I decided to get new glasses it was due to the frames being old and the lenses scratched after 3 years. Everything was going fine until $69.95 turned into $275.00 and my prescription was completely different than any I had previously. Prior to leaving the facility, I tried to explain while I could read the large banners and other large print, I couldn't read the receipt in front of me. The only suggestion was to upgrade to bifocals, no one would even consider that my prescription was incorrect. So everyday I strain or have to take off my glasses to read documents that I use to read without issue. The old saying "You get what you pay for" is very true, since I didn't pay for the eye exam, my eyes weren't examined properly. Living with regret every day for shopping at America's Best

My wife had purchased glasses in the past from this company. I knew at the time that the prices were inflated, but my buddy's sister worked there and my wife really liked the frames so I took it on the chin (if momma ain't happy no one is). Fast forward to my daughter needing an eye exam. On 6/28/14, took her to the Washington St store. First thing I noted was that the employees had people picking out their frames before the exam. Lucky for me my daughter didn't see any that floated her boat. Good sales tactic cause an individual has in mind what they want.

We made appt., due to advertised ad that said "free eye exam and 2 pairs of eyeglasses for only $59.95." We thought what a great deal. The exam was fine. The glasses were not Cheap. My husband's 1st pair broke the first week, side ear bar came off, the next weak lens fell out on 2nd pair. Total cost for his two pairs were $300.00. Both pairs of my glasses did same thing within two months. $300.00. That never could adjust any of them correctly so that they didn't slide down all the time. Didn't even have proper equipment to tighten them. Basically just their hands. My glasses did same thing.

I don't understand why it takes a minimum of 2 weeks to get your glasses. I had purchased 2-3 pairs earlier and when I went in to get another pair, I was told that it would cost another 400.00 dollars. I said "no", and then the price was lowered to about $200.00. Within 30 they could have offered me that price from the beginning. Now I know they are ripoffs? No. More for me...

I absolutely LOVE America's Best. I think they are fairly priced, even though my prescription doesn't qualify me for the 69.95 deal. But honestly, who wants super thick lenses if it doesn't suit their prescription? Paying a bit more for lenses that are the best for me wasn't a problem. People need to read the print where it obviously says plastic, SINGLE vision lenses.

I went in because it stated that the contact exam and fitting and everything was $79 well it was but then the contacts he gave me did not work so he gave me another pair and these don't work and he told me "well you gotta pick from the first pair or second pair. "Well that's not right if they don't work. So I called Pearl Vision and they agreed that's not right. Now they're gonna take me and told me I can have as much trial pairs that are needed.

The two pairs for sixty nine dollars ended up costing me over five hundred dollars. I was told, after choosing frames that it would be two weeks to have them ready. A little over two weeks later with no call to say they were ready, I went over to see if they were ready. One pair was ready, but the other pair had a damaged frame that couldn't be fixed. I was asked to pick out another frame because they were out of the one I had chosen. I did that, and waited another two weeks. Still no phone call, but I went by to check again. They brought them out of the drawer, and it was the same pair with the damaged frame. They had not even been sent off. I reaffirmed my new frame choice, and waited another two weeks.

The customer service was horrible at the Joliet location. I walked around for 5min looking for glasses, while two staff sat behind the counter and talked. The counters, glasses and floor were dirty. Never will I recommend or shop there.

I have never been so dissatisfied in my entire life. I had to visit the store 5-6 times just to order a pair of contact lenses. I called the Corporate Office and the lady I spoke with had No sympathy for me at all. All she said was, "Well that's our policy." Well let me tell you your policy sucks, so I decided to go back again to get my prescription because I paid for it and need it. I only had one contact lens after losing one, so they gave me a replacement of a brand I never used so I have to use different lenses in my eye which whatever I was given irritated my eye so I had to take it out. So they suckered me into ordering my contact lens for way more than I normally pay at 1-800-contacts and almost a week later I still have not received my contacts. SOOO ANNOYED. Never again!!

Bad at all: Doctor, exam, customer service. They never call me about that my glasses are ready to pick up. After being a loyal customer for 8 years, I'm very disappointed. I quit.

Please be warned that this advertising statement 2 pairs for $69.99 is misleading. The lenses are expensive and the cost is significant between plastic and glass. The Dr. does not administer the screening and a trained technician (could be a high school student) tells you in a robotic fashion to move here, put your chin there etc. Not friendly at all. You are then given a statement to sign mid exam about the Field test costing $15 but $20 if your eyes need to be dilated, etc., etc. While I was waiting for the "Dr." I looked up the reviews on my phone and after reading the first one, I charged up out of there in the pouring rain... NOPE!!!!! PS, I don't think equipment used for eye examination should be dusty. These were.

They are a rip off. Pay too much for glasses and the glasses are poorly made. I was looking for made in China. The lens is hard to keep clean. They're coming apart. My vision is still poor with the glasses. I paid well in to the 100s. I really think I was given two pairs of reading glasses from CVS or Family Dollar stores.

America's Best advertises 2 pairs for $69.95 but that is not what you will PAY!!!! They fast talk you into all these extra charges and extra for sunglasses as your extra pair if you want sunglasses. You get forced into a warranty by scare tactics in case "you break your glasses" or whatever. This bait and switch tactic is classic and so unfair to the public. I paid $153. 95 for what they advertise as two pair for $69. BUYER BEWARE!!!!

The doctor misprescribed me so I had trouble with my one pair of glasses and the contacts. I came in for the two pair deal and never got a straight answer as to why I didn't qualify for the two. I came back since I couldn't see good and the new eye doctor retested me and found I need a different prescription. I can't recommend this company since they are disorganized even though they seem like they have a good appearance. They messed up on everything - from the doctor to the ordering of my glasses and I didn't even get "Two Pairs".

Frames are NOT as advertised. The LEAST expensive frame is $59.95 EACH. I purchased TWO PAIRS of the same frame tagged $69.95 but was charged full price for 1st pr. and 50% off the 2nd pr. - same with lenses. Lenses which were standard for distance vision and only 1"x 2" were $220 for 1st pr. and $110 for 2nd pair and that was THEIR discount 'DEAL' to encourage customers to buy TWO pairs... so $69.95 frames cost me a total of $435.00 (I did not accept plastic lenses but ordered Nikon and I have NO WAY to verify they are what I ordered as my vision is so distorted through these glasses)! When I picked up my glasses and said they were WAY TOO STRONG, I was told by the receptionist that I "just have to get used to them."

When I went to get my eyes examined, they were precise but wanted me to do the tests for macular degeneration and glaucoma, which they charged for. After picking out my 2-for-1 frames for $69.95 after their consultation, the price went up to about $297.00 because I needed bi-focal lenses. When I asked about getting transition lenses, the guy said that would be an extra $300.00 and I would need glass lenses then; so obviously I opted out of that. When I went back 2 weeks later to get my glasses, they weren't made correctly. There were no bi-focals in them at all. They just said it would take time for my eyes to adjust to the new lenses, but in fact the reason was that the bi-focal part was missing.

My wife and I stopped by our local America's Best Contacts and Eyeglasses to get her some new frames/lenses. Michelle made an appointment for my wife for an eye exam later that afternoon. She (Michelle) then, after looking at my wife's current frames/lenses to see what she already had, went through the options for what my wife wanted and pointed us toward the rack of 2 pairs for $69.95 frames. She quoted us a price for everything of $375. We looked at frames and picked out several options. When we returned for her appointment, my wife went through the exam and then we sat down with Kelsi to finalize things.

I was happy with the doctors who performed my exams, although, three trips to finalize my contact lens prescription was a little too much. I also had to pick up additional demo lenses, which were incorrect. For the most part, I could have dealt with that; the problems really started when I tried to refill my Rx with dailies as opposed to one-week lenses. The uncertified technician, Lucia **, had no authority to deny my renewal requests. I never received a copy of my Rx either. I cannot believe the time and energy wasted because of this woman's power trip.

They advertise that frames are $67 and you get a free exam but after they add in all the charges to make the glasses, they make their money back. I couldn't get any pair without spending $300. It's under false pretenses that you think you can get a bargain but in reality they rip you off once you get there. In addition, the quality of work was poor, lenses keep falling out so going to America Best is not a great deal for high cost and poor quality.

I recently went in to pick up my trial contacts. Again for the fourth time, they didn't order them after my visit two weeks ago. This location has the worst follow up and customer service ever. I asked for the manager and she couldn't provide an answer on why, again my contacts were not ordered. I followed up with the district manager and she sounded like she could care less of my complaint. Don't waste your time or trust in your eye care to these idiots.

When I went in to get a refund and purchase new contacts the money for the purchase was taken from my account then but the refund might take 3-5 business days to go to my account. I tried talking to the store and they couldn't do anything. And, there is no 24/7 customer service. Although the people at the store are nice and helpful I suggest you find another place to go.

When in they had a sign up that said $59.95. After I picked out frames, they said $119.95. They said the sale was over ... I protested, got nowhere. Called the home office. They said they would honor the glasses. After a month when I WENT OUT THERE BECAUSE NO ONE CALLED, they had glasses not what I ordered. After waiting so long I had to take them. Spoke back with their customer service. Said all they would do is give me a full refund. I explained I was already without glasses for a long time I could not wait. Basically I'm stuck with these... Never ever again, it was either all or nothing.

Before going to America's Best, I read postings here. Not very encouraging so I read about all the other major eyeglass providers. Guess what, the complaints were interchangeable. America's Best no better or worse than any of the others. All things being equal, I went to America's Best. It was just down the road. First, the appointment setting online looks good but in reality it is meaningless. Pick any day or time on the internet and you can make an appointment. It's fake, don't bother, just go into the store. Ok, not the worst thing in the world. I didn't have to wait long to have my eyes examined.

I contacted company and scheduled appointment for 2:45pm and was told to arrive 15 minutes early for paperwork. I arrived at 2:10 to look at eyeglasses and pick out my choices. Upon arrival, I was greeted with a HI and then I proceeded to tell them I had an appointment at 2:45. They then said the eye doctor is out to lunch and wouldn't return till 3pm. I then seen the doctor walk out of the establishment minutes later. I did not receive any assistance in looking at the glasses or even a sales person ask me. At 2:50 I was called back for initial eye check where the woman smelled of cigarettes and was asked to sign a form that the doctor suggested the test be done but for an extra cost that was not once brought to my attention during my appointment call or by the ladies in the sales area. The time passed to 3:10pm and still waiting (20 min) and no sight of the doctor.

I was attracted to America's Best because of TV Ad. Took my son who has special needs using my husband's company plan. Was told by the Insurance company on phone that day that we would not have to pay for frames or lenses under our plan if we chose among the ones allowed on plan. Waited for over an 1-1/2 hrs to finally get to pick glasses. I immediately asked if these were frames approved for our insurance and woman said "Yes." However, she insisted that we get some sort of polylight carbon lenses, glare resistant and warranty agreement. Keep in mind it should not have cost us anything! She filled out the receipt then handed me something to sign which was separate. When I began to quickly read the contents she immediately stated that it was the receipt for insurance company. (later I realized that she had me agree to pay what the insurance company did not pay) I have a feeling the receipts were totally different from each other. The one she gave to me was higher in price while the one for the insurance was within the insurance agreement.

You get what you pay for! Come in for a eye exam they up sell you a membership. They recommend you another brand of contacts (from a smaller cheaper company), and they take 10 to 14 days to get there when I should have stuck with the known and trusted contacts I normally wear (Acuvue), that arrive in a couple days. Oh yea, they don't let you know it will be 10 to 14 days until you get your trial contacts until after they have given you an exam, and collected your money. I am thinking if my contacts was going to take two weeks, so should your payment. Its only fair right??? What good is a next day appointment if it takes 2 weeks to get contacts? My bad... your "TRIAL" contacts. 1-800-contacts can get you contacts in 2 days; But they won't give me my prescription (that I paid for the exam for), until after their "trial" contacts arrive. You can wait a couple days for a Walmart or Pearle Vision appointment, and have your trials that day, or 2 to 5 days maximum.

Paid $457 for glasses and then told that I would have to come back when glasses were ready to check contact fitting and that my contacts were not included after paying!!!! 2 weeks later glasses were ready, went to pick them up and they told me I couldn't get check. I would have to come back in 2 more week, the trial pair was for only 2 weeks, not even an apology for the miscommunication of any kind, had to rush to another provider just to pay another $200, for a fitting and the glasses are crap, way too strong, will never go back!! !

Had an appointment on January 25, 2014. The Dr was okay but appeared to be in a rush; shrugged it off, thought no more about it. They said that the glasses will be back in a week; never heard from them. Called today (2-17-14), the lady, Barbara asked all the identifying questions. Instead of checking, she says, "Okay, I'll call you back" and hung up. That is the worst customer service ever and how they stay in business is beyond me. Do they have a corporate office or something that should follow up on good customer service?

In September 2013, I took my 78 year old husband to America's Best for glasses. He had a stroke a few years ago and I am his caregiver. He couldn't see the TV very well so we visited the America's Best near our home in Georgia. The optometrist examined his eyes and gave us a prescription. They said he had the small start of a cataract in one eye. But it was not ready for surgery. They, of course, talked him into 2 pairs and the extras - which I expected. That is normal and it wound up being $182. When we went to pick up the glasses he told them immediately that he couldn't see out of them. They gave him some explanation and told him to wear them a couple of weeks. If they were still giving him a problem to come back.