America's Best Contacts and Eyeglasses Reviews

I don't drive and can't always find a ride to the America's Best which is almost 100 miles away. I'm tired of these cheap rip-off places who don't know how to correctly make a pair of glasses. Previously in another state I went to an America's Best and when I picked up my glasses there they originally had the lenses in incorrectly, but switched them there. That worked but when I complained about my glasses not getting darker outside (I had paid for photo-gray), they said it was sunny out and it takes time for the adjustment to occur. Two weeks later when I went back and said my glasses still never changed and requested a refund for that amount, they just said they put it in there and there was nothing they could do about it unless I wanted to order new glasses. I'll never be going back to America's Best again. They are just incompetent in their business practices and it doesn't seem to matter which one you go to in which state. You get what you pay for!

When Kelsi added things up, the price had now jumped to $497! When we complained about what felt to us like the old "bait and switch," Kelsi's response was (after apologizing for the mix-up), "Well, I wasn't there when you spoke to Michelle so I don't know what she quoted you and she didn't leave anything written down, so the price I've given you is what it is. I don't see how it could be any cheaper." After going back and forth for several minutes, we finally decided to just pay for the exam (which had now gone from free to $60) and cut our losses. We will never go back there again and would not recommend it to anyone!

I wrote a letter to the general counsel, the registered agent for the optical practice, the doctors themselves and the Largo Store manager. I included a copy of Florida's Administrative Code regarding Rx and requested an explanation and a copy of the Rx, a copy of the HIPAA form I signed that authorized this employee of America's Best the authority to deny my refill requests and a copy of the doctors' records denying my requests. I got nothing.

So, I finally threatened to file complaints with the Federal Trade Commission, Florida Secretary of State, Florida's Medical Quality Assurance and the Board of Optometry. While a campaign donation might curtail the Secretary of State, the FTC doesn't go away, nor does a HIPAA violation. Within a matter of minutes, my prescription was approved. I will say my problems were with one overzealous, self-important witch who was ignorant of state and federal rules and regulations.

First thing I noticed when I entered the exam room was the right arm rest of the chair I was to sit in has a large rip in it. I was asked if I wanted the glaucoma test and it was explained there is a $15 charge for it. I okay'd that. The little puff of air was quite strong. Way more than I've experienced during other exams at other places. This told me the equipment was outdated. I survived but my thrill factor is going down. I opted for progressive lenses, anti-glare coating and transition lenses. Pretty much a lot. The price for the frames was 60 dollars and the total for everything was about $400 dollars. A little more than I paid at Target three years before. Glare seems the same but how would one know if the glasses really have it?

I'm not completely pleased with the progression of lenses either, and I feel like the prescription is off by a percent or two. Not enough to take them back. I've decided I'll just go somewhere else in a couple years. I wouldn't give them one star, four or five is too many so I'll settle on three. Would I recommend them considering the equipment is old and the resulting prescription is not a 100%? Of course not. My experience and results isn't the end of the world, just the end of my going back to them. My recommendation is go to Target. There I had 100% satisfaction. For the life of me I don't know why I didn't go back to them but no question that's my next stop.

I proceeded to ask when he would be there and with an attitude one of the sales ladies said 10 more minutes. I was called in his office at 3:30 a total waiting time of 40 minutes. The doctor started the eye exam but seems he was already telling me what was wrong within 30 seconds into my eye exam which only took 2 minutes. When I walked out I was unhappy with the minimal time seeing the doctor I decided not to purchase glasses. The sales lady seem to have an attitude when I told her my decision and was very rude. This store in Columbus Georgia was very unprofessional from the time I arrived until the time I walked out.

Anyway, I have learned that you can get glasses on the internet for under $100.00 using your prescription and simply measuring your pupil distance. (they show you on site) My friend was able to get Progressive and Transition lenses including frames for $90.00 at Eyebuydirect.com. She has gotten her entire family glasses and has saved so much money! Opticians make their living by, overpricing and manipulating customers into purchasing things you simply don't need!! It's time we spread the word that you do not need to be sucked into purchasing glasses for $500 or more!

Its a classic case of stick with what you know. Can't ride my motorcycle. Can't play basketball. I have been wearing contacts for years, and should have continued to go where I know my business is respected, instead of opting for a cheaper place because of a cheaper eye exam. I gave it 2 stars instead of a 1, because I will say I did feel the doctor was qualified and performed a proper eye exam. My complaint is not related to the doctor, but the business process, or lack of. A simple sign stating "Trial contacts are currently taking 10-14 days" would give people an option to leave and spend their money elsewhere.

Well he went back in 3 days. They were awful. Finally they gave him another exam and decided it "might" be cataracts, then referred him to eye doctor in the area. We went and he had a large cataracts in both eyes in need of surgery. We had them removed and he now has perfect vision in both eyes, other than needing reading glasses. They have offered to replace glasses with new prescription, but no refund. I am sorry but I don't think we need $182.00 reading glasses. Their customer service is awful and I have serious doubts about an optometrist who cannot see cataracts. Either she is not a good optometrist or she just wanted to sell some glasses. Either way, I won't be going back to America's Best and will be sharing my story any place that will let me.

Dec. 26, 2013 First Visit (Eye & Contact Exam) I left the office with a trial pair of contacts which was the original strength because they didn't have the prescription in stock the Doctor said I needed. Said they would order and notify me when in. Jan. 06, 2014 I received a call that the contacts were in. Jan. 07, 2014 I received a call that the glasses were in. Jan. 08, 2014 I called the store ahead to make sure both contacts and glasses were in. I picked them up on the same day.

Jan. 10, 2014 I called and complained that contacts were not right, the left eye was blurry. They said they would talk to the Doctor and call me back. They called me back and said the Doctor had another strength for me to try and pick up. Jan. 12, 2014 Went by Sunday, they were closed. Jan. 13, 2014 Went back on Monday and the Doctor came out and said they didn't have the correct strength but to try these +5.5 for both eyes "Soft Meds". I did not try the contacts right away because I was trying my new eyeglasses 2 days while I was off work. Jan. 16, 2014 I tried the contracts +5.5 for both eyes and they were horrible, I could not keep them in my eyes, kept popping out and blurred vision.

Jan. 22, 2014 I called to get my prescription so I could go somewhere else to buy contacts with the original prescription +6.0 left eye and +5.5 right eye, and they said to come get it. When I got there, they said they could not give me because I never had a follow up with the Doctor since my first visit. I was never told that was the policy. Why didn't they tell me this since I had made so many calls and visits since December 26, 2013. They scheduled me for next day to see the Doctor. Jan. 23, 2013 Came in to see the Doctor but when I got there I never talked to the doctor but instead they just gave me one contact +6.0 for my left eye and said they would order new trial lenses +5.75 for my left eye and +5.5 for my right eye in two different brands and was told to wait for them it could take up to 10 days.

Jan.23, 2014 I filed a complaint to their corporate office online on the same day (January 23rd) and the corporate office called me back on the 27th. I explained all the above ordeal and they said they would check into it and call me back in 24 hours. It took 5 days for a call back. Jan. 28, 2014 Corporate Office called me back letting me know they would be in that day and the local office would call as soon as they received the shipment to let me know they were in. A few hours later, I received a robo call that the lenses were in.

I went in that afternoon to pick up +5.75 for my left eye and +5.5 for my right eye. Through all this ordeal I never complained about my right eye, it was always about my left eye. To my surprise both brands were both +5.75 for left and right eyes as marked. I questioned what they had done and they went back and talked to the Doctor and came back out and said all 4 lenses from two different manufacturers were all for my left eye even though the contacts were clearly marked as L and R. I became upset with all their lies and shoddy practices and questioned their negligence and business practice. The lady I was dealing with at that time made some calls to find a match for my right eye +5.5 because I refused to mix and match different brands in each eye. She found one at Target Optical and I had to go pick it up. She tried to justify mixing and matching different brands as being common. I have worn contacts for 30 years and never had to mix and match different brands.

ALL OF THIS TIME, THE DOCTOR NEVER OFFERED TO RE-EXAMINE MY EYES AGAIN. I want a FULL REFUND for the exam and the eyeglasses since they are not usable with the wrong prescription they made them to.

I had already chosen the frame it was nice, they went well with my face shape and they were comfortable but one of the legs had a scratch. I asked the woman about this scratch but she said that I was going to get a new pair. I said ok. Went back to the desk finalized the transaction. Went home and when at home I noticed on the Patient Copy receipt a Protection Plan charge for $25.00. This was never discussed with me while at the store. I called the store the same day and asked her about the charge and she indicated to me that it was offered but that if I did not wanted when I returned to pick up the glasses she could give me credit.

Two weeks passed went back to pick up my glasses to my UNBELIEF!!!!! that when I tried on the glasses I noticed the scratch on the leg, they were the same "floor model" been sold to me as new!!!!! At this point I canceled the entire transaction, the manager that took care of the cancellation was not very pleasant at all she placed the blame on me saying that the pair of glasses I chose were a Close Out item and they were the last pair they had at that store of that particular frame. Why was that NEVER indicated to me so I could have made a better decision?? I will have to start all over again and hope I will not find another shady sales person and a dishonest business that will not try to do this to me again.

Okay, a week later they tell me the lenses are in. I go in and get them replaced. The next day I went back to tell them I still cannot see clearly through my left eye. They looked at the glasses and said they were the right prescription. I told them obviously it is not right because I still cannot see clearly. The doctor came out and proceeded to tell me that you don't walk around with one eye shut and that they are made so that both eyes work together. I asked the doctor if that is the case, then why do they check each eye individually and what would happen if I somehow lost the use of one of my eyes temporarily. He did not have an answer. I went back several times after that and was told that the prescription was fine.

Finally I went to a different store in my hometown in Joliet. I walked in and was told that they were bought in Chicago and I would have to go there. I walked out and immediately called the customer support number. They called the store manager at Joliet and I was told to go back in to the store. I went in and the doctor gave me an exam and said that the prescription they had was wrong. He worked with me for over 40 minutes to make sure that I could see clearly out of the left side as well as the right. They ordered new lenses. I just picked them up two days ago and I still cannot see clearly out of my left eye. I told them this when I picked them up and they said I would have to talk to the store manager who was not in.

I called the next day and explained the situation and asked how is this possible. The store manager said he would have to talk to his district manager to find out what could be done. I still have not heard back from him. Good thing I paid for these on my Visa so I can dispute the charge with them. I gave them three tries and they still cannot make the glasses correctly. In my world, 3 strikes and you're out. I would not now nor ever recommend America's Best to anyone. I just wish I had done a little more research before going there.

Basically, I told them the second pair all I wanted was scratch resistant coating and that was all because to me they were my emergency pair if something happened to the first pair. I got exactly what I ask for. Again there were things I wanted but I knew I could not afford it. My last two pair purchase was at JC Penney optical for over $500, which was fine because I got everything and I had the money. But this time, I was having a hard time financially, so I set a budget and I stayed with it. My first pair is polarized, scratch, UV/glare coat; second pair plain bifocals with scratch resistant lens. All below my budget.

If you're realistic from the start, you will be fine. If not, expect a higher bill. Most lens enhancements are about the same price everywhere you go, so it's easy to get prices ahead of time, then it's up to you to stay in your budget. My sales person took his time and found what I ask for at the best price for me, and each step of the way he wrote down every price and we put a package together. If I had more money, I would have got more of what I wanted but this time I had to get what I needed.

She checked my eyes with a light. She tells me that the back of my left eye is a little thin. She said that thinning of the back of the eye is a sign of glaucoma. She just did not want to freak me out. What?? She said that if I did not wear glasses and I needed them it would not damage my eyes. I asked her again if she wore glasses. She said yes. She was dropped as a baby and the back of her eye is thin. What??? She tells me she would give me glasses if I feel I need them. I told her that the test is telling you I need them. She examined my eyes at that point and told me that I have trouble seeing distance and fine print. She said it is all normal according to my age. She said that she tells everyone she only give glasses if you feel you need them. She does not go according to the test. What?? This doctor does not take her job serious.

When I went to check out, the woman told me that the doctor wrote that I needed bifocals. She said that this did not make sense. She said that I could not pick small glasses. I asked her to check due to the fact that the doctor stated differently to me. She asked the girl next to her and she told not to care and do it anyway. The woman tells me the glasses that are two for $69 are not good, she said that the glasses are too heavy for my face, they will shatter and I have to be careful in the summertime. I asked her why she laughed and told me the glasses will melt. She said I needed to upgrade to more expensive glasses. America's Best should not be allowed to continue to operate in this manner. This doctor should not be allowed to see patients. This is all fraud. They are putting lives in danger.

When I got to see the doctor he said he never wrote me a prescription and the problem with my contacts was the wrong bc. So he would give me some bc 8.3 to try. When it came time to get trial lenses, I was informed that they quite making my normal lenses (Acuvue 2 colors) so I could try Freshlooks but they only come in a bc of 8.6. I said no because that was why I was having problems with my contacts. The doctor decided to give me Biofinity. I was in a hurry by that time and took my trials and left. When I finally got home, I went to look for my prescriptions and noticed that the one from Walmart had a bc of 8.3 but the one from America's Best had a bc of 8.7. Then when looking at the Biofinity contacts noticed there bc was 8.6. I tried them anyway and they moved and one fell out after a couple days of wear. I now have to go back, for a third time and get new trials. Hopefully this time with the right bc, or else I am going somewhere else.

She comes back saying, the manager said that the offer I got in was too low but she can sell me the same contacts for $37 instead of the original $45. I repeated what I was told the day before in regards to price matching and she was like, "I am sorry, as I said before it's the manager's decision". Why would one rep promise me something else? And was it more important than customer loyalty. I am really disappointed in them right now. I think I wasted my time getting the 3-year membership plan as it is. If all they can offer me is a price they feel is right even after promising me something else. I hope to never do business with them again and will refrain from referring my family and friends.

It was explained to me that 2 pair of glasses in the style I wanted would be around $200. Somewhat more than $69.95 but still ok. However, after my "free" exam, I spoke to the same saleswoman and was told the glasses would cost $400! I told the saleswoman that I couldn't afford the $400 so the next price she offered was around $300. Still $100 more than our first conversation 2 days earlier. In hindsight, I should have asked for a written estimate for eyewear prior to the "free" exam. Also, when they tried to charge me during the exam, I should have ended the exam. Does anyone know if America's Best has broken any advertising laws or is this just clever, albeit deceptive marketing?

Due to the lack of customer service, I will never step foot in this store again. It's unfortunate that in a service industry this had to happen. I have never had an experience like this with any retailer, let alone retail management. I hope your experience is better than mine.

We arrived. My wife stayed with the kids in the truck on a nice HOT day. I asked for my information to be copied for me. I was told since it had been two years since my last visit I could not have copies of the prescriptions and I would have to be re-examined. I asked for an appointment I was told there would be no openings that day for me. I demanded to have the information given to me claiming it was my personal information. After about fifteen minutes of escalated argument they said maybe they could give me a copy of my records, but I would have to wait until the doctor was done with his patient so he could verify the information.

I was about shaking mad at this point. 30 minutes in the store… my wife texted me the kids are now screaming their heads off in the truck. 50 minutes of driving. I told them I was going to walk back and ask the doctor myself. A women from the front desk ran out in front of me and shoved her palm firmly into my chest pushed and told me I was not permitted back to an open area of the store. I told her to remove her hand and let me back. At this point we are both frustrated… me and the employees. I just want to get my prescription info written down, handed to me and promptly so I can get OUT of there.

The clerk with her palm in my chest told another employee standing a few feet away to call the police. She did, and at that point they went back. Knocked on the door and asked the doctor if they could give me my information. He said yes. They did. I left and walked out to my car. Waited 30 minutes hoping the police would come… they didn't and I left. I was so upset. I had to pull over and have my wife drive home and am shaking mad still writing this. If this gets posted and anyone gets anything from this story is don't support this company. I would have written them directly but I feel people have the right to know when they are about to step into a donkey show. Go somewhere else. Best advice!

Showed my outrage and asked to speak to manager. Manager confirmed the inflated price and when I told her about the other associate's claim, she just shrugged. I then decided to question the $99.95 two pairs lined bifocals price and what it included. She said it includes everything but since reading these complaints, I have my doubts. I'm doubting that anyone can walk into the store and get two pairs single vision for $69 or two pairs lined bifocals for $99. I can see that as soon as you veer ever so slightly from the advertised special deal, all bets are off and the price soars. Has anyone ever held firm on the special deal and insisted they only want that deal and nothing more? Please respond if you managed to get two pairs for the advertised price of $69 or $99? Thank you.

I arrived 15 minutes early for my appointment and the receptionists were very polite. I went into the room for what I thought was my followup and I was told to wait for the doctor. I waited alright! 1 hour later he came in the exam room and apologized that something had come up. There was only 1 other patient ahead of me. I was furious by the time he got in there but tried to be polite. The poor mother waiting behind me with the special needs child is what really upset me, knowing she had to wait with her child for so long.

While waiting I asked if they could measure my PD because I order my glasses online and the man working in the glasses area was quite rude and said "we don't measure PDs." I told him that was fine. I can do my own. When I asked if I could get a trial pair of lenses I was told that they didn't carry them in my strength but the Florence store had given me one. Hmmm maybe they were just out. 2 hours after I set foot on the property I walked out with my prescription in hand... and to think I bought the 3 year eye club plan... I'm going to hit the reviews on other locations near me. Hopefully I will find a good one.

The package is one-yr protection, scratch coat, etc. She does not tell us that the package price is separate from the deal 2 eyeglasses are $69.00. It is on top of the $69.00 from the deal being offered. We think it's included. Well the lady didn't explain until she told me the price which came out to be $170. We also put polarized on one pair of glasses. We asked why so high and then we were told the that the package was put on top of the $69.00 for the glasses. We go in there thinking we are only going to spend between $70-$100, ended up paying almost $200, PLUS they have to send the frames off to be fitted with the glasses. With spending that much money, we should have had those glasses in an hour. Takes 2 weeks for them to come in too.

SO, 2 weeks come around and only one pair is ready. We get them. They are fine, nothing wrong, fits perfect. The other pair doesn't come in until 3 days later and NO polarized on them. I tell them. They say they'll send them back off, will take another week or so to get them back. 2 weeks later, they call and say they're ready. I go to pick them up and STILL NO POLARIZED. Instead of sending them back, I ask for a refund on the polarized. They give me a refund and that's that.

THIS IS THE WORST PLACE TO GO FOR GLASSES!! The people have no idea what they're doing. They don't speak to the customers like they know anything. They shove all this stuff in your face without explanation. Obviously, the people they send off the frames to, cannot read orders correctly. I do NOT recommend this place to anyone, not even my worst enemy. Plus here is the lowdown on the so-called deal 2 for $69.00. You go in, pick out 2 frames you want, go for the "free" eye exam, get your prescription from the doc, and then head up front again. Then you are talking to a assistant. They place a place mat in front of you and you have to choose which package you want for your glasses, part of the deal, have to do it. We went for the basic package, package cost $69.00 for both pair. So you're looking at $138.00 right there without tax. Just letting everyone know that you don't go in there thinking you'll get 2 pairs of glasses for $69.00. You'll be paying at least $150. Plus you decide you don't want the deal, you have to pay for the eye exam, which is... $69.00! Hope this helps people.

I can see excellent with my contacts but cannot drive with my back up reading glasses. I am so frustrated and now America's Best tells me that since it has been 45 days, I have gone beyond my contractual agreement. It is my opinion they have way too many customers that once they get your $$$, you are forgotten. They have way too many customers and not enough staff and once they get your $, they could care less about you.

I have been wearing glasses for the past 20 years and never have experienced anything like this before. In the past I purchased my glasses from a local optometrist who always made sure my glasses were properly fitted and never blamed me for any issues that I may have had with my glasses. I am sure of one thing. "It was my FAULT that I choose to purchase my glasses from AMERICA'S BEST instead of my local retailer."

I was given an appointment for Monday with the same doctor, Ann **, and she tells me now that the cataract is affecting my left eye and that glasses won't help. What!? I said, "Why didn't you tell me that in the first place instead of prescribing glasses?" Her answer now is that I have something wrong with the eye and that I should visit an eye doctor for an examination. So to me everything up to now was a mess and I just decided to get a refund and just see my own doctor. What a waste of my time to wait over 3 weeks and end up with nothing. As I said, the worst experience of my life. I do not recommend anybody there. They do not know what they are doing. This place should be called America's Worst.

The independent eye doctor was an older gentleman and was very kind and attentive, which was the polar opposite of America's Worst, as I prefer to call them. So, the exam was quick, and I was all-set to get my prescription. I was then ushered to a desk that was being run by either the Manager or Assistant Manager while she ignores me and I hear her talking to a colleague about being a divorced cougar and trying to get laid at some local place. It was utterly unprofessional. She finally got around to helping me and then told me that they didn't have my lens in-stock and had to point out how bad my prescription was and that it "sucks" that I can't see. I was quite impressed by her wonderful use of the English language and disregard of listening to anything I said.

So, I ask for the prescription. Nope, America's Worst is one of those operations that pulls the follow-up appointment nonsense. I was quite annoyed and they wouldn't release it to me because I had to been seen again by the doctor to make certain that the prescription worked. I proceeded to let her know that it was the same prescription from a year prior. Well, that didn't matter. Unreal. Their whole game is to get you back in the store and to have not bought contact lens after getting the exam and essentially breaking you down to buy from them.

How do companies like this exist? I've only heard complaints about them yet they live on year after year. Horrible. Stay away. The best thing I ever did was go to the independent optometrist at our local Costco. She was outstanding and there are ZERO sales pitches and nonsense. In and out in 15 minutes with prescription in-hand.

Do not go to America's Best for glasses. They are a sham operation. They are a bait and switch. They do not honor their products, and they blame the consumer when it is obviously a materials issue. If you want to be ripped off, go ahead and buy here. If you want some resemblance of quality, go somewhere else. My wife bought her glasses at Wal-Mart and had a much, much better outcome. Never again will I go to America's Best. They need to rebrand the store, America's Worst, at least that would be honest advertising!

I was going to put up with this for another month or two until my budget would allow me to get another pair from somewhere else. However, today after gardening, I went to rinse the dust off them and the coating/film started coming off both lenses. Now, I will have to get lenses - probably tomorrow, if possible! I will never get another pair from this outfit. I'm totally dissatisfied with the product and pretty much so with the company.

After I talked to the corporate office the first time, the associate lied and said I was only interested in that particular brand. The only thing that I said was I wanted blue colored contacts and showed her that one brand. But I did not want that brand in particular. I just wanted the color. After speaking to the corporate office, I was informed that it was not the associate's fault. That the doctor was supposed to recommend brands of contacts that would fit my eye. The doctor recommended ones that did not fit. My boyfriend paid for me to get 4 boxes of contact lenses, so he now spent over $260.00 on all of this.

A week later I got a phone call that my contacts were in, so I went to pick them up. They didn't have me try them on or anything so when I got home, I put them in and they were way too big in my eye. They didn't feel right at all. They didn't move with my eye. When I blink, they were blurry. When I would open my eyes, I couldn't even see out my peripheral vision. So I called and they told me I had to make an appointment, which was a couple days later. When I talked with a different eye doctor, he looked up the measurements the first doctor had taken of my eyes. He then explained to me that there was a big difference in the sizes and that the first doctor should have never recommended that brand for my eyes. He then told me of brands that would work.

When I talked to them about what to do with the contacts I already spent $260 on, they told me they couldn't return them due to the contacts company. Said they would give me a discount on another purchase. They said the contacts company's policy was I couldn't return that brand, but if I had bought the other brand they carry, I could have. I said then, "Why wasn't I told this to begin with?" They said, "The associate explained this to you when you picked them out." I then said, "NO, SHE DIDN'T because I would have never bought them if I knew that there was a no return policy." I did not want my money back. I would have agreed to just exchange them for the brand that fit my eyes. They said this was not their store policy, but the policy of the contacts company that would not allow me to do so.

So I left there and contacted the corporate office for the store first to complain. That was no help either. I called 3 times and spoke to them. I was told the same thing, which was they would give me a discount of 20% to make another purchase. I said, "What good is a discount? I already paid over $260.00 on this. I'm not going to pay your company more and then be stuck with these 4 boxes that I can't even wear." After going back and forth with the America's Best Store Manager and the Corporate Office, I got nowhere. It was just a bunch of games for 2 1/2 weeks. So I contacted the contact lenses company to find out that they will take back two boxes of opened contacts for a full refund.

They said that America's Best should have told us at the time of ordering that they can order you one sample pair to try out for free before you actually purchase any boxes of contacts. This no return policy is not their policy. This is America's Best that is just trying to push the blame so they don't look bad. She said, "The associate should have told you several things before your purchased" but I need to take it up with the store and they should do a refund or exchange for the right contacts. But at this point, they can't do anything other than give me a refund for 2 boxes because that is their policy. She suggested to return to the store and tell them to exchange at least 2 of the boxes on their end.

I did that and they still said they will not refund or exchange. My boyfriend feels horrible and feels this gift for my birthday was ruined. I feel bad because I am a single mother of three children. I can't let him spend his money again on me (we have only been dating 6 months), and I feel like this wonderful thing he tried to do for me was ruined also.

Well, after the lady asked me how I wanted my glasses done, which she said I'd have to wear all the time, I told her I would like the no line bifocals and transition. The price was outrageous. Almost $600.00 for the two pair of $69.00. I was in shock. OK, how about for one pair? $400.00. No, thank you and I asked for my prescription. She then charged me $60.00 for the exam. People were walking out of there so upset as I was. I knew that I was going to pay for the lenses, but what the! That's where they get you!

Very disappointed with this company. The consequence is that they waste people's time and try to rob you. People, please read the reviews of all companies before you do business with them. I know I will for now on.

Furthermore, the glasses fell apart after only two months. I lost screws, the lenses fell out and America's Best did not adjust them to my face. After visiting a local Wal-Mart, I was able to actually have them adjusted to my face, but my lenses frequently fall out for no reason. Do not go to America's Worst. Best prices for poor quality products and service.

Finally, in the middle of March, I called again to see if my orders are in. They told me again that there was no order made. Once again, I had to explain myself for the fifth time and finally was able to make my order. Today, the beginning of April, I called to see if my glasses are in. They told me that they tried calling and my phone was out of service. After double checking the number, it turns out that they never recorded my number into the system after I have given it to them 5 times! So I waited almost a month for my glasses to come in and never received a call because the associates are too incompetent to record my phone number into the system?!

I will not be using this service again. I guess when people say "you get what you pay for," it's true because for the cheap price, you get cheap service.

We sat down to do the ordering and she handed me the bill for over $300. What happened to $69.95? How in the world is that okay? They charge you over $100/eye for the lens. So I said, "Well, I don't have that and I am not paying that for 2 pairs of glasses that I will only wear at home. I just want one pair," thinking this would cut my bill in half. The bill was $250! How does that work? According to the receipt, you buy one at full price and get one half off apparently. The lady at the desk also added some ridiculous Eye Care Club for just $99 that she didn't even ask me if I wanted to participate in! After much arguing and being loud, I left still paying $150 for one pair of glasses. Absolutely, I do not recommend this business.

I ordered contacts through my doctor before this issue came up and they said it would be $12.49/box; it wasn't. They charged me almost $17/box. I asked them if I had to have a minimum order because most of the time, if you order more boxes, you get a cheaper price. And the lady behind the counter said, "No, it is a flat $12.49/box." Liars! I threw down $25 for my two boxes and left with them in tow. I will not be going back. Lenscrafters may be a little bit more but you get a fair price and they don't do a bait and switch at the last minute.

When I asked the doctor why they would even set up the appointment or allow us to wait an hour for the doctor, she rolled her eyes and walked away! When I asked the receptionist why, they didn't know and said they weren't the ones who made the appointment so it wasn't on them. I am done with this company! They were confusing, rude, unhelpful, ugly, and I will never go back there or take my child there again!

Needless to say, he will be going elsewhere for a new eye exam. Then the purchasing of glasses begins. So we choose two pairs and they have a discount, so a total of frames would be $134.99. We asked the associate for drive wear which is $89. I attempted to ask for other things but she is busy. Manager is on the phone the entire time (asking about jackets). We are told our total is over $500 but after insurance, it's $349. Not possible, I say. Insurance covers lenses 100% and frames up to $129, and there is a $35 co-pay. So I told her $89 for drive wear plus $35 co-pay and a few dollars for frame. That's impossible. Well, she took it upon herself to add insurance for $99 and told us we needed this. She never offered or asked.

At one point, the manager is called over to see how to add drive wear and looked. She laughed and went right back to her phone. The associate once she is cornered about the price takes off some stuff and the total comes to $189. After talking to corporate, we get all kinds of pricing. Today, we are told that drive wear is $89.50 per eye! Unbelievable! We live in Delray Beach, Florida, the retirement capital. I cannot begin to imagine what these people could do to them. They should be banned! These people do not know pricing and if they do, well they are not honest!

I finally had it with them and when I picked up my last trial pair, I insisted they give me my prescription so I could go elsewhere. And now I find out that they gave me my old prescription! Now I have to go to another doctor to get my correct prescription because I am not going to deal anymore with those incompetent rude people! In all my years of having to wear corrective lenses, I have never known a more incompetent place! I am going to try and get my money back through my CC company - unfortunately it may be too late since it has been over a month. I figure at least I can warn other people to stay away from America's Best and I plan to report them to the BBB as well.

I went back for a follow-up and he said he would go back to the -1.75 at all since I drive with contacts. He said he would let me try -2.25, which I did but they were worse. I called and told the manager Bev that all I wanted was to go back to what I had originally and that I wasn't happy with what the optometrist gave me. I told her the strength of the lens and she too thought it was too much of a difference. She said she would talk to the doctor and get back with me. She never got back with me. I had to call in today and was told that the doctor wouldn't go back to my old Rx at all.

Another complaint I have is about the office manager Bev. The two times I was at the America's Best store, she yelled at me across the room. When I was checking out after my first appointment, I was given 4 boxes of contacts that were SoftMed. I told the tech that I've never used that type before. She said it's in my chart that I have, but I knew I hadn't because the boxes were different than what I had in the past. Bev yelled across the room, "Then what is the name of the contact you used?" I told her I wasn't sure but I know it wasn't SoftMed. It was decided that I would try a sample of the Softmed and see how they were. Because I didn't get the clear vision I had with my old Rx, I went back for a follow-up visit.

Doctor ** gave me a sample of the -2.25 to try, so I sat with the eye tech again at the computer. I told her that I was just going to try this new Rx and wasn't going to order yet; that I used to use Acuvue lens and not the SoftMed. Bev yelled across the room again at me saying, "Barbara, do you want to see your chart?" I told Bev that was the second time she yelled at me across the room and that I didn't appreciate it, and it was very rude and unprofessional of her. I told her that I know what I know and she doesn't need to talk to me like I'm retarded. My visit at AB has been horrible. I haven't gotten the proper visit for contacts with them. I was treated rude and with disrespect.

Even a young lady, Nicole, was going to help me one visit and she had a bottle of water in her hand and candy in her mouth. No one introduces themselves to the customers or talks them through what they are doing on the computer while you are sitting in front of them waiting for the insurance to be brought up or anything. I serve people every day at my job. I take pride in that service. To have an optometrist put his crotch up against my knees and not excuse himself or an office manager to yell at a customer is wrong. I can't believe America's Best has employees like this. I now have to pay for another visit out of my own pocket to a reputable optometrist - one that will know what he/she is doing.

I am stuck with contacts that I cannot see clearly out of and will be going into the store on Power Road Mesa, AZ to get my records to go elsewhere. I will never recommend AB to anyone - ever.

This time they did call back, and was told that someone or I must have picked up the glasses. She told me to hold while she checked on that again. Finally, she came back on the phone and offered to re-order them again. Now, I am really **. On Monday, the 26th of November, I'm going to ask for my money. I will never ever visit and waste my time at America's Best. They are running some scam over there. Please do not do any business with America's Best. Take your business somewhere else.

Upon her re-examination, she was diagnosed as being "far sighted" and needed glasses only to read things up-close. At this point, they had charged me all over again, like I hadn't been there already this year, and the only reason I came back was due to their mistake. My daughter suffered with headaches and nausea that caused her to miss school, for months! If you have ever put someone else's glasses on that were not meant for your eyes, and attempted to function normally, you should have an idea of what this poor child was experiencing for months. This incorrect prescription could have caused permanent damage to my daughter's vision. Not to mention, I was not compensated in any way, or even offered an apology for the situation.

Presently, I will be taking my daughter to another doctor, because I'm not confident with the diagnosis from America's Best. This will mean I will have paid, in full, for three different eye exams due to lack of liability. They have no intention of reimbursement, or even showing remorse for the suffering and financial strain they have put on my family. This is not right or ethical in any way, and for me to let this go without expressing the pain and suffering my daughter has gone through, would be unethical on my part. People need to know before someone is permanently damaged by their unprofessional services. I am extremely upset, and will be contacting an attorney.

I asked about titanium, and they told me they didn't have them. A woman browsing the shelves (a customer!) shows me a pair of clearly labeled (yep, you guessed it) titanium. I hunt through every pair of frames to find one, just one, that's titanium that I can wear. I asked if I could just get two of the same, and they said no. So, I had to go back to hunting for another pair of the same size that was not titanium. I sat down to discuss the glasses, and they wanted $360 for two pairs of glasses, not counting the cost of the eye exam! Meanwhile, I'm looking at signs plastered all over the walls and windows that advertise "$69.95 for two complete pairs of eyeglasses."

Mind you, the last time I bought glasses, my nearly indestructible frames that I bought for $19.99 came with lenses for only $80. Not some cheapy little hole in the wall, either. The only reason I'm needing glasses now is because of scratches on one lens. That is so people can understand I don't have some specialized prescription. And the doctor even told me she didn't really need to change my prescription, either.

This place is a scam and is staffed with a bunch of deaf people who don't even know what products they carry or how to do an eye exam for contacts, apparently. This place left me walking out, regretting having even paid for the eye exam.

At that point, I thought, "Oh boy, this is where they are going to get me - I'm going to have to pay out of my rear for these" because I had never worn torics before and heard they can be quite pricey. I got upfront where the girl was friendly, kind and again, very thorough about explaining the $99 package to me. She explained that my plan not only covered contacts but eye glasses and accessories as well and if I came back within 45 days, I would get 20% off those as well. Once she completely rung me up, I was pleasantly surprised that I was only charged $99 today and walked out of there with temporary contacts that actually fit and the prescription was correct and was told I would be called in a week when my trial lenses for the permanent prescription came in. I walked out of there very pleasantly surprised and pleased with the quality of service I got and would recommend my friends and family to go to this location.

It certainly didn't feel like the exam had been completed, but I brushed it off as me reading too much into it and convinced myself she was a professional and would never let me walk out without a proper exam and accurate prescription. When the trial pair came in, I knew they were immediately wrong. In the office, as I was trying them on, I said they were really bad and made my eyes hurt. They said I needed time for my eyes to adjust to the stronger prescription, but the fact is I knew they had just done it wrong. I have astigmatism in one eye and I ordered special (more expensive) contacts that are made just for astigmatism. At the eye exam, the doctor is supposed to carefully measure the distortion in the shape of the eye to get an accurate prescription, but she did not do this at my exam. Every other exam for contacts I've ever had, this was done.

Regardless, I sent them back and demanded a new eye exam at no charge. They said a follow-up fitting with the doctor was included in the price I'd already paid. I explained the prescription was wrong to begin with, so this wouldn't be a follow-up to make sure the contacts were fitting properly. The staff seemed so unwilling to acknowledge the eye doctor's mistake. I ended up getting my glasses and just leaving, not returning. I took the loss and decided not to go back to that location. Two years later, I moved to another state and decided to give the America's Best in my new town a shot. I also decided not to get contacts this time around and scheduled an eye glass appointment for the 2 pair for $69 special. On 10/16/12, I went in for an eye exam. The doctor said my prescription had changed only marginally, even though I was there because I was now having to squint with my glasses on to see things just a few feet in front of me clearly.

I had started getting headaches again because my eyes were straining from trying to see in my old weaker glasses. I was surprised he said that my prescription had not changed much, in fact, he said the change would not even be noticeable. But I took the prescription anyway because the exam itself seemed thorough and I saw very clearly with the test. When I ordered the frames, instead of handing me a bill for the $69 (and I assumed there would be additional tax), I was charged $147 and some change. The way the lady explained it, this didn't reflect the discount yet and I would receive the difference when the glasses were delivered. I signed the receipt. When I got home and examined the bill in more details, I just didn't think she was telling it right. I called the next morning to ask about the bill.

The first person who answered asked for my name and said right away, "Oh thank you for calling, we were discussing you last night right after you left. I'll go get the manager." Then the person who sold me my frames came on the line, though I don't think she was a manager but either way, I said I thought maybe I might have been overcharged. It turned out that she explained the charges were correct and included this other package that also cost an additional $69. I never ordered anything extra. In fact, when we were sitting down to discuss options, I said I wanted just the basic package because that was all I had budgeted and asked if I could later bring the glasses in to have the anti-glare and scratch coat added on, and she said absolutely I could bring the glasses in anytime to have those things added later. What irritated me is that she just added on this $70 extra package without asking me about it, without reviewing the bill and without explaining what I was paying for. She just pushed the receipt in front of me, made a halfway vague reference to paying half later and that was it.

To me, this was really deliberate. All she said on the phone when I said I didn't order that package was "Oh." No explanation or apology. She did say she would fix the bill and give me a refund for the difference, but I would need to come back with my Visa card so they could do the refund and the store is not close. So now we have to spend our evening because I can't go until after work, driving there to get their mistake fixed and driving home, which will be our entire evening. I'm a single mom and that means no family time at home tonight. I won't know if the prescription will be good or not for a week or two, but will post an update either way. The positives were that everyone was very nice at this location and the lady who sold me my frames was very helpful in helping me pick frames that fit my face shape, and for that I am grateful because the last pair I had was not a good fit for me. But I just wish she would not have snicked in an extra $70 in charges because now I am distrustful.

I would tell people who want to go to America's Best to speak up at the time of order if the bill doesn't look or sound right. Also, be assertive in the exam room. Make sure you speak up if your exam is going too fast or if the test seems too blurry still. Stop them and have them do it right while you are there, sitting in the chair. Don't trust that they will make it right for you after you have paid your money. It also helps to know what your old prescription is. Ask. If you don't have it from your last doctor, they can use your current glasses to tell you what your current/old prescription is, they have a machine in the exam room that does this. If you have contacts, bring your box or individual contact containers (when they are new from the box) as these usually have the prescription on them.

Get your new prescription in writing from the doctor before you leave the chair. They should do this without being asked. Ask what the difference is from your last prescription so you know they aren't just writing down your old one and so you can ask questions. Don't let yourself be rushed. You haven't paid anything yet so while you are in the exam room in the chair, make sure you ask the questions you want to ask and make sure you are seeing well and hopefully, better than when you came in when seeing through the machine. If you don't, be stubborn about it until they get it right for you.

Dr. ** was hurrying about trying to see all of the patients by herself. When it finally came my turn to see her, my eye exam lasted all of about 5 minutes. I was not an established patient and therefore the doctor was not familiar with my case. I am blind in one eye from birth, therefore, I need a little more time than 5 minutes for my eye exam. She flipped through the optical lenses really fast and I never did get a clear view. She wrote a prescription for my glasses and sent me on my way. She was very flustered, red in the face and stated that she hadn't had lunch or even a break yet. I chose my frames and ordered my two pairs of glasses (which totaled $604.55).

2nd trip - In two weeks, my glasses arrived and I went to pick them up. Immediately when I put them on, I could tell they were not right. Everything was very blurry and my eyes started hurting. I told the girl about it and she said, "Oh, you just have to get used to them since they are the Digimax HD poly lenses." She told me to give them 10 days for my eyes to adjust. I was glad that my husband drove me there because I couldn't see to drive home. After 10 days, absolutely nothing changed and my eyes were killing me and I couldn't see any better. I called and told them what was happening. I told them that I thought the prescription was not right and needed another exam, so they scheduled me in with a different doctor this time.

3rd visit - I can't remember what the doctor's name was this time, but he actually took time with me to give a proper eye exam and apologized over and over again for the first doctor writing me the wrong prescription. He was extremely nice and knowledgeable. He wrote me a different prescription and I went out to the front desk to order my new glasses. I left one of the two pair that I had previously purchased with them so that they could send them in and get the right lenses put in the frame, and that would leave me with the other pair to muddle through with until the correct ones came back.

4th visit - In two more weeks (September 4th), my corrected lenses came back and I went to pick them up. The prescription was right this time and I could see wonderfully. I left my second pair this time with them to be sent off and corrected as well. There was a lady there probably mid to late 50's with short bleached hair that took the second pair and gave me the third degree, questioning me about where I got these, which doctor I saw and why were they being sent back. She was very abrasive and rude. One of the other front desk staff saw what was going on and came over to her and explained to her that it was okay to send them back to be redone because it was their mistake in the first place.

She opened up her desk drawer and tossed the glasses in there and said "I'll take care of it," acting like she had been asked to do something horrible. I did not have a good feeling about them being taken care of by her with her attitude. Two more weeks passed and I received a call from America's Best stating that there had been a mix-up at the lab and my glasses were not back yet. The lady assured me that it would only take one or two more days before they arrived. I waited another full week and didn't hear anything, so I called them and was told that my lenses were broken during the inspection process at the lab and had to be re-made all over again.

Today is October 3rd and I just called America's Best to see if my second pair of glasses ever came back. The lady said, yes, they arrived today. I will be going to pick them up in the morning. If they had not come in today, I was going to demand a refund on the second pair and give up. I have worn glasses since I was 2 years old. I am now 49 years old and have never experienced problems like this trying to get glasses. All I got were excuses and different stories about what happened to my glasses. Not once has anyone there offered an apology about what's been going or offered to put a rush on them to get them back. This is unacceptable customer service! It took 10 weeks from my first visit to complete the process and get my glasses right!

I will never again go back to another America's Best Contacts and Eyeglasses for any reason, and I plan to tell everyone I know not to go them either. I have never spent so much for glasses ($604.52) and had such a hard time getting them right and receiving such poor, rude customer service. America's Best Contacts and Eyeglasses in Rock Hill Galleria should be closed down immediately!

I’m totally confused now. I called and they said I came in for a follow up visit and I did not. They mailed a new prescription and I know the right eye is right, but the left eye is wrong. I think the doctor never wrote it down correctly in her file. While trying to get it straightened out, I finally gave up and demanded all my money back. I didn't pick up any contacts and they have five major customer service messes. I expect problems and one or two, but I was no longer confident they could ever get it right. They treated me poorly and didn't take ownership of the problem until I demanded the nightmare to end. It was the worst customer service I ever had in my over 50 years on earth.

Today, I returned for my follow-up to be informed that I was not on the schedule and that the doctor had already left for the day. The front desk associate then had the nerve to ask me if I was sure I had the date correct. Since I have an appointment card that clearly states today's date and the time of the appointment, I knew that the appointment was supposed to be scheduled.

If I had not already paid for the appointments, I would not be returning. I work 6 days a week and I specifically chose America's Best because they offer Saturday afternoon appointments, which is the only time I have available. I will now have to wait an additional week to return yet again to receive my new contact lens prescription. In the meantime, I will be wearing old lenses as I cannot buy new ones without the prescription. Also, I will now have to cancel another doctor's appointment that was made for next weekend to compensate for AB's incompetence. After completing my prescription next week, I will never return to America's Best. A company that does not value its customer's time does not deserve my business.

I asked if he could have them redone. "Nope" was his reply. So, I asked for a refund. After much hassle and delay, he finally said, "Sorry, gonna have to have Corp. Office send you a check, as their computer program wouldn't allow me to give you cash." I went elsewhere of course; and yes, the exam, frame and lenses cost me much more; but at least they correct my vision, and I didn't end up furious and feel like I need a bath. It's a low-end business with low-end technicians, so expect low-end customer service. They should change their name to America's Less!

What? We went around and around, but nothing. They never said a word that there would be an additional charge. They had already run my credit card. I was dumb. I should have done a lot of things, like disputing the charge on my card and going higher up. But I was in the middle of some other personal things that were pressing. Every time I called to ask questions after that, the guy on the phone was very condescending and rude with his answers. Customer no service! I told him today that I will not return to America's Best in the future, and I don't recommend them to anyone. My glasses are already falling apart and the so-called deal was no deal at all.

When I arrived to the store, the lady gave me the wrong pair of frames with my prescription in it. As soon as she took those bright yellow glasses out, I said, "Those aren't the frames I ordered." She was like "Your name is Kim, right? Yeah, these are it." I said, "No, I ordered black frames and they were a little thicker." She looked at the paper from the lab and said, "Well, everything's right on the paper." I, being 8 months pregnant, didn't wanna get heated over a pair of glasses I've been waiting for 2 weeks. The lady who placed my order 2 weeks ago came up and looked at the paper and told the other worker "Yeah, these aren't her frames, but they have her prescription in it. It says she ordered the Black Crystal frames." Then this other random worker came up and said, "Oh wow, don't you feel lucky today?" I just looked at her.

But the lady, who placed my order, opened up another person's glasses and said, "These are the ones you ordered?" I was like "Yeah." She said she had to send them back to the America's Best lab because they switched up mine and another person's frames and prescriptions. Then as I walked out, the random worker spoke again and said, "OMG, how many months are you?" I said, "Umm. 8." And she's like "Oh! Well, congratulations. Have a nice day!"

Long story short, I stood my ground and got my two pairs for $114.00 total, walk out the door price. I'm not sure if I will go back, because I don't exactly like being put into a corner when their advertisement states 2 pairs for $69.95 or $99.95. If I had not had my husband on the computer for a past customer, I have no idea how far this young man would have pushed. I just know that I am not happy about fighting to get the advertised price.

I asked to speak to the manager and was told to wait. She wasn't even there. Another clerk offered to assist. She said she would order the correct ones. Two days later, they called and asked if I needed to order contacts and for which eye. This place has the highest level of total incompetence I have ever experienced in my life. Isn't there a law about dispensing wrong prescriptions even after validation?

I asked him for a new prescription for the eye drops. He got a little belligerent and asked who told me I had glaucoma. So I explained. He wrote the prescription and almost threw it at me. I noticed after I got home that the prescription is good for only one refill. Any idiot knows that drops are used daily and you don't return to the eye doctor every 60 days for a glaucoma check. I'm used to having the prescription written for at least 6 months at a time. This man should not be doing eye exams. He was unconcerned and wasn't willing to take the time to be sure my current prescription was taking care of my visual needs. I will not return to this business. I'm not sure how I'll get my next prescription but will deal with that later. I paid $45 for an exam that, to me, was worthless. I will not pursue a refund but feel it should be given.

Before the exam, they will offer additional screening for $15. I declined but they gave it to me for free - or so you think? After the exam, I was told that the 2 for 1 will not work for my Rx and required "upgrades" due to whatever they said. What happened next should have not been surprising. The 2 for 1 did not apply, so the two for $99 became $200 and that is for one pair! But it did not stop there, because the sales clerk made an "error" in the math and it became $245 (one pair) and this was after I had offered to pay $105.00 for one pair. I had laid out my cash for $105 on the counter, but was told that it would be more. The communication with the sales clerk had broken down and deteriorated badly that we were both confused as to what it would actually cost. I declined to buy the product and asked about the free eye exam.

Where is it written that the eye exam is not free if a customer declines to buy the glasses at their cost? She could not produce a written policy or any signage in the store. This information should be known before anything happens. While many consumers don't care what ABC&E charges, there are a few of us who do. In the end, I told them that I would not pay for the eye exam/Rx unless they could show me that it is printed somewhere, whether on the initial paperwork or in the advertising posted. In all fairness, the staff was courteous and helpful. They did repair at no cost my broken nose piece on my current glasses. When I think about the experience, they should be able to tell you that you can get a pair of glasses for $100. Budget-minded consumers need to look at other providers. The 2 pairs for $99 with free eye exam are not what you will pay - no matter what you think and ABC&E knows this. They are nationwide.

So here it is 5/29. I picked up my glasses today, and another associate (James) who waited on me was also rude. I spent $181.00 and definitely wasted my money. My glasses seem to be too powerful. I will make a private appointment with my last optometrist and repay for better eye care. I would not recommend this place, even if you think it will save you money. At the end of the day, you probably will receive the wrong script causing more damage. I bet these individuals work on commission. If you are a lawyer and want to contact me, I would be more than glad to share my story.

I have called more times than I can say. They put you on hold for long periods of time, and don't even call you back than they say they will. I even spoke to the area manager and still no glasses. I talked to a manager two weeks ago and she said if the Midwest Lab could not make the glasses that they would credit my card back, and she would give me a call back. Well, no call back. So I called today and no glasses and I haven't even received the credit of $380.00 back. So, yes I'm angry and I am disputing the charge to the card. I would never use America's Best even and I would never tell someone to ever. I think they are false advertising and I'm one step from calling the Better Business Bureau.

So I went back to show them it was defective. The second pair was good. The associate told me they were not under warranty. They looked like double cut at the line. Then she proceeded to tell me that the day before when she repaired the screw, the glasses were not like that. I said, “What are you implying?” Then I said, “You better fix them after only 2 weeks or I would call the BBB.”

Can you imagine that she was suggesting that I had cut or something to the lens? I am almost 80 years old. How in the world could I cut the lens? I was so angry at her for implying fraud. I am probably one of the most honest persons she will ever meet. This was in Avondale, AZ at 99th Ave. She’s a blonde woman, who needs to learn how to treat customers, especially since I have been using America’s Best since the 80’s. When I find out her name, it will be posted big time.

She assured me that they would not put it on and I took her at her word. Well, here it is a year later and the lenses are cloudy again, so I took them back to AB and was told they would not correct their mistake. If I wanted, I could schedule an eye exam and have the lenses replaced for $245. I have always taken very good care of my glasses. I used the cleaner and cloth they sold me. I have never abused them because I have no insurance for eye care and am on a fixed income. So I have to watch every penny. I would never recommend or go back to America's Best - it is a rip off. It should be called “America's Worst”!

I dId get the eye exam, bought $300 glasses, and was told I needed to schedule another contact lens appointment. I did for that Friday at 6 pm. I arrived, and everyone looked at their watch. I was told we couldn't be seen by the doctor, that it was too late, and that we didn't have an appointment scheduled anyway. By the way, I left work early for both appointments. I needed to be seen because my daughter only had 2 weeks' worth of lenses left. And I had scheduled it and was there, and it was not my fault we weren't in book.

Doctor **, who greeted us with a dirty white coat, a scowl on his face, and a "want to get out of here" attitude, told my daughter to sit. He never once looked at her. He said he will order trials and to come back when they're in. I said I thought she needed an exam for contacts. "No," he said, "I can go by the eyeglass exam." Then he totally dismissed us. I knew there was a mistake, but we left and figured that he's the expert and knows what he's doing, which was exactly the impression I got from him.

I called 2 weeks later for trials. Of course, no record of trials ordered was even in her folder. I called customer complaint line, which said to go in and that they will have trials. I took off early another day and arrived at 5:50 pm. The woman looked at her watch and yep, again, she said that they don't see anyone after 6 o'clock. "I'm here for trials," I said. Okay. They miraculously found trials, and of course, they were 2.00 and 2.25. My daughter's last prescription was 4.25 and 4.75. I said that was impossible and that it can't be the right prescription. Then one of the staff started telling me that's what the doctor ordered and that's what I'd get.

I made my daughter put in the trials given, and of course, it's fuzzy and she can't see right. The staffer said that's what the doctor felt she needed and that he can't do anything about it. He also said that it's after 6 and the doctor would not see her. At this point, I'm furious and told the guy my nightmare so far. He said sorry and that it's like if a doctor ordered Advil and you want Penicillin and that it's against to law to give me a trial of her old prescription, blah, blah blah.

Well, I think it's against the law to order a prescription that was actually made up out of thin air and to not give proper eye exam, or for that matter, any contact lens eye exam at all. The people at this place of business were extremely rude. Evidently, they didn't like their job and were rude to other customers there as well, which I did notice.

Bottom line is America's Best lost my business, along with the other 15 members of my family, whom I insisted not use this company for their eye needs. The economy is really bad, and these people (company) should be bending over backwards to make the customer feel welcomed, taken care of, and treated properly. This particular site was on Tuckahoe Road in Sewell, NJ. Stay away is all I can recommend. I lost 3 hours of work and wasted at least 4 hours of my time.

When we went to the second doctor, the prescription was completely different for the prescription we received from America's Best. They had given us a prescription that showed that her right eye was her weaker eye and that that she was far sighted. The correct prescription showed that she was weaker in her left eye and near sighted, which was expected. Once I received the second prescription on 15 March 2012, I contacted America's Best and asked them to fax me a copy of the prescription they had for her. When we completed the exam, the optometrist told me she was near sighted but the prescription they faxed me showed that she was far sighted. I compared the prescriptions and notice there was a considerable difference. I then took it over to the optometrist that had just completed her exam and asked them to explain the difference between the two prescriptions. I found out that the prescription given by America's Best was incorrect.

On that same day, I then once again contacted America's Best and spoke to the manager, Erik. He asked if I would fax him a copy of the prescription I received from the second doctor. The only option I was given was that they could remake the glasses with the corrected prescription. I agreed but only if I could receive the glasses in the same time frame as they first promised. He said he would do his best. The next day on 16 March 2012, I called Erik to get an update on the glasses and I was told that the glasses would be in within the 7 to 10 business days from the first order date, which was the 10 March 2010. At this point, I had felt like we resolved the mess caused by America's Best. As I spoke to him today, 21 March 2010. I was told that that the glasses had not been shipped from their lab and he could not give me a date as to when they would be in stating that it would take an additional two weeks because the glasses were ordered a couple of days after the first order.

When I asked for a refund, which was never an option up front, Erik told me yes he could refund minus the $45 exam fee. I explained to him why would I pay for an exam when I was given an incorrect prescription and I could have taken her to a military accepted provider which the exam would have been free. He told me that was my only option. I am looking for some way to make these individuals responsible for not guaranteeing what they promised. As of today, my daughter is still having headaches and I should not have to pay double for her to get glasses. If I go out and purchase another set of glasses, it will be a double fee for me. As of today, we never even received an apology from America's Best for their mistake.

Now, next trip was to a different store, and I asked them to take a look at the bifocal cut. He said these were not correct. Again, it's off to the lab. Now, six weeks later, I just want my money back, so I can end this nightmare. This company is the most unprofessional that I have ever seen. Through all of this, I have not gotten a "We're sorry," "Sucks to be you," or anything. I would not recommend this company to even my worst enemy. I'm not going to spend this kind of money and be treated like this. I don't think it is too much to ask that it be done right the first time.

At first, I thought they had handed me the wrong glasses, so I told them, “These weren't mine.” She told me they were mine. I said, “No, these weren't the frames I picked out.” She got an attitude with me and insisted those were my frames. I described the frames that I had picked and said these don't look anything like them that I wouldn't even have picked out those frames. Then she got very hateful and said, “Those are the ones you picked.” I told her, “I wasn't stupid and I know what frames I picked and those weren't it.”

So she said very hateful, “Is the prescription right?” I tried them on and said no they are still too strong. So she said, “You will have to wear them a couple of weeks.” I told her I drive for a living and that I wasn't wearing anything that I couldn't see well through. She said, “You have to wear them for a couple of weeks this time,” before they would fix them again. I told her I'm not going to get out there on that road and kill myself or anybody else just to please her. I told her, “First, you make the prescription too strong, and then you change the frames and wouldn't even admit it. Then you expect me to just take the glasses and just be happy with them.” She just smirked at me and said, “Those are your glasses.” This time I got angry and I told her I was tired of their garbage and I wasn't going to go through it every time I needed glasses that I wanted a full refund right then and there. I wouldn't be returning anymore. Her mouth dropped open and she had a shocked look on her face. Maybe I was angrier than I thought I was but anyway she gave me a full refund.

My sister went there one time and they changed her glasses too and it took her six months to get her glasses. She didn't want to argue with them. She just took the glasses and never went back. I don't recommend anybody going there but if you do take a picture of your glasses and don't expect for them to get it right the first time.

For 40 years, the vision in my right eye is 20/90. They told me it is 20/40. She said, "I am giving you a prescription for a 54-year old", not by my vision. I contacted the main office and on Feb. 26, I received a check for full refund. The glasses cost $219.55. Do not go there, they are so hateful.

I looked online and it even said they were in the wrong eye. The dominant eye should be distance! I called for an appointment and she had the receptionist call me back and tell not to come in she would just order another trail set (I had lost one) I told them, I wanted to see her because I thought they should be switched and she said she'd order a set of each. I really think she should be the one telling me not the other way around. If I want an appointment, I should have one.

On Feb.3rd, I returned for another eye exam, the doctor then told me I know the problem, you need bi-focal. I said why didn't the doctor that previously examined my eyes tell me I needed bi-focal instead of me purchasing these glasses. Well, he said what ever the purchase price you paid will go toward the purchase of the new glasses. Okay went front to get the price of new glasses the 272.00 more . I said why should I pay an extra 272.00 plus the 100.00 I've already paid when the doctor made the error. She said you can talk with store manager at noon. I called at 1:30 talked with manager, he was very rude and told me "What do you want me to do, we have no way of knowing you need bi-focal. He didn't offer me an apology or anything. Store located at 10950 New Halls Ferry St. Louis, mo 63136.

In the center of one of the lens, there was a spot that did not have the full coating on it. I had to have them send for a new pair. When looking at my regular glasses, the employee opened the frames, and the lens fell out. He stated that he did tighten it, and assured us that they would be fine. Once we got home, the lens fell out once again, but upon trying to fix them, we found the screw to be stripped, and we're not able to keep it tightened. I called the store, and they said that when they send us the new sunglasses, that they would send us new screws for them. A couple weeks later, my sunglasses came in the mail with additional screws. After trying on my sunglasses, I found that once again they were not right. One lens was darker than the other. Also, the screws that they sent were at least 1/8 inch long, too long for my frames. I ended up having to super glue the frames, to keep the lens in place, due to it being stripped as well.

I contacted the store to tell them that my sunglasses were not right. When I talked to them, I asked if I could just switch my sunglasses frame to the frames that my regular glasses were in. They said they could do that, and they would call when they were ready. I just had to bring the other with me to turn them in. Once they were in, my girlfriend and I had to take yet another trip to Colorado Springs to pick them up. After leaving the store and wearing my new sunglasses, I noticed that in the line of sight were some numbers. I called the store and told them, that they were messed up again, and explained to them the deal. They said that it was the law to have those numbers there. They were the water mark for the bifocals. I asked why they had to be put in the line of vision, and by this time, the employees, including manager, were becoming rude.

All they would keep telling me is that it was the law for it to be put there. I became irate with the way the manager talked to me, and told him that I did not feel that he was being very professional, only to have him hang up on me. I called back and asked for the corporate number, and called them, only to be treated very much the same way. After my experience with that store, I chose to transfer to the Pueblo store. They were very nice and helpful in the beginning. I explained my dilemma to them, and how I was treated, and the manager reassured me that they would correct everything for me. My girlfriend and I sat in the Pueblo store for at least three hours, waiting for the other store to fax my records over.

In the meantime, I went ahead and had my girlfriend get her eyes checked, and purchase glasses. What also was only supposed to be a $100 purchase, very easily became a $300 one. Once they took my order to fix my sunglasses, due to them becoming severely scratched, with the scratch resistance coating on them, and placing my girlfriend's order, we left. They informed us that they would call us, and let us know, but we had to continue to call and find out. I was unable to go with her to pick them up, but when she picked them up, they told her that they also ordered my regular glasses as well, using my warranty for it. I did not ask for that. They would not give my glasses to my girlfriend, because I was not able to turn my other ones in at that time. When I spoke to the manager regarding this, she became rude and told me she would no longer talk to me.

By this time, I am irate because of the customer service I have received with not just one store, but two. My girlfriend left, and later found that on the top of her sunglasses, was a small crack, but she just tried to ignore it, as well as her sunglasses frames did not fit her face the way they did in the store. At the beginning of January 2012, my scratched up scratch resistance glasses were too scratched for me to see through, so I decided that I would go ahead and pick up my other glasses. My girlfriend also wanted to exchange her sunglasses, using her warranty, so that the frames matched her regular glasses. I took her sunglasses, and went to Pueblo, only to find out that they messed up on the order for my regular glasses, and made them lined bifocals. I had to go ahead and take them, so that I could see, but they stated they would order the correct ones for me. They would call when they were ready, and it would take approximately 7 to 14 days.

After about 10 days, my girlfriend called to check, and they said that they were not in, and that it took 7 to 14 days. She waited another week, and called again only to be told the same thing. She explained that it had already been over two weeks. All they would say is that it takes 7 to 14 days. She waited another week, and called only to be told the same thing again. In this time that we are waiting for our glasses to come in, I have had to deal with glasses that I could not get used to. Due to the line in the middle, I tripped and fell, and my glasses flew off my face only to become severely messed up. I have to continue my job, in which I drive all day and sometimes night without being able to see. I still have my sunglasses, but I am unable to wear them at night. I have more headaches and my eyes hurt constantly.

My girlfriend called today, 2/9/12, to check the status, only to be told that they were not in, and that it would take 3 to 4 weeks. When she told me this, I became upset and decided to call myself. I asked for the manager, and when she got on the phone, the first thing she said was that she was too busy to talk to me. She said that she had told my girlfriend she would call when she found something out regarding our glasses, then hung up. My girlfriend never received a call today. I am so displeased with this service. If anyone else has had the same experience, and would like to take further action, feel free to contact us at **. This is the only way that we can put a stop to how this company treats their customers.

I picked up the glasses, which took about 2 weeks to come in, and by the time I got home, the lens cracked upon walking in my front door, from the cold air to the warm air. I went back again the next day, and also told the eye doc that I didn't think the script was right for the glasses. She re-checked me, and said she was changing the prescription for the glasses on both eyes. Again, another week or so went by. When the glasses finally came in, I mentioned that the doctor had changed the script on both eyes, and the woman dispensing them told me that the doctor had not done that, and that there were no changes, just the new lens replacement for the cracked one. I went back, yet again, for another recheck (at least 8 times I was in there, arguing about my contacts and glasses) and told the doctor I couldn't see mid range, or close up, so something was definitely wrong with my glasses.

She re-checked my eyes, and said the script was right. She blamed it on the frames I ordered (from them), and said they were "too small". I found that frustrating, since the lenses were the same size as my old glasses, and I could see mid range and close up with those. I just had severe distant issues with them. No one would listen to me, so I finally gave up. I've had a pair of $400 glasses, that have not been used, because America's Best didn't want to hear that someone made a mistake on my lenses. Last week, I went back to America's Best for my yearly exam (only because I prepaid for it with some program they had, or I never would have stepped foot in America's Best again). I figured I'd just get my check-up, and then order my contacts elsewhere, and be done with them forever.

I got a different eye doctor again, and mentioned what happened with the glasses. His English was poor, but he told me that I needed new lenses, because the "balance" was off on mine (he never saw the glasses, but seemed to be able to tell this from my exam, and whatever was written in my many pages of records). My husband was with me in the exam room, and I asked this doctor 3 times if he was sure I needed new lenses. He said yes. I told him since they made the error, then they should replace the lenses at no cost. He said no, and then acted like he didn't want any part of what I was saying. I asked him again if I needed new lenses, and he said yes.

The next day, I thought about what he said, and felt that wasn't fair. I called the store, and got the customer service number (I had asked for the corporate number, but they would only give me the customer service number). I knew the store wouldn't help me, so I went above them. The first woman who tried to help me called the store, and the manager said because it had been over a year, they would not replace my lenses. They didn't seem to care that I had complained that I couldn't see out of them properly when I went for my re-check. They were satisfied somehow that it was my fault that I can't see through their glasses.

I was so upset because I've never been able to wear the glasses, and even told them that when they were given to me, and no one helped me. I asked for a supervisor. She was a nice woman, who did try to help. She called the store manager again with my plight. When the nice woman called me back, she told me that the doctor never wrote anything in my record about needing new lenses, and no one at the store knew what "balance" meant, with needing to be changed. I was also told that this doctor was just a "fill in" at their store, thereby basically negating him as being credible. Shouldn't the fact that I can't wear their glasses be credible enough?

I'm so disgusted that nobody at America's Best seems to know what they are doing. Three doctors now have told me three different things. Each one is in awe, when they see my records (even customer service was), and how many times I had to go back for contacts and glasses issues. Yet, I still don't have a pair of glasses I can use, and paid a lot of money. The new doctor is even changing my contact lenses, because he doesn't feel the ones they gave me, give me optimum vision, and he is right about that.

I will never go to America's Best again. I am going to go to another eye doctor, and find out exactly what is wrong with the glasses they sold me, and fight them for my money back for the glasses. I would warn everyone not to trust their doctors and staff. They have no idea what they are doing. I've suffered visually now for over a year, thanks to America's Best. They are not America's best, for sure.

They said I had to purchase 2 boxes of the new contacts before they would give me my trials for the new subscription. I asked them what if the subscription doesn’t work. I found that strange because the store in GA didn’t have this policy. Well, anyway she said they would switch it out for the correct subscription as long as I didn’t open the box. It turns out they didn’t have the trials and consequently needed to order them. I asked them if I could have some of my contacts so I wouldn’t have to wear expired contacts. She said, “We don’t give any more trials.”

So, I asked the manager Gwen and she stated, “I can’t help you and you came in here with expired contacts.” I asked the manager for her last name and she told me she didn’t have to give me her last name, because I want to make a formal complaint. I explained to her that I don’t have the luxury of coming in here because I’m currently on active duty. When I was stationed at FT. Gordon, they never seemed to be able to find my chart. Even my wife said they never call her when our son’s classes are ready. They are just so unprofessional we decided to take our business elsewhere. This reminds of an episode on the David Chappale show.

I said to the doctor on the 19, that I would be leaving on the 2nd of Feb. She said that they would be in, and I could try them, and if I like them, I could order some. What am I ordering? I can't even get the trial pair to see if they work for me. It's always something. This is the second time in a year that this has happen to me, and I am not happy at all.

By the way, my job consists of sitting at a computer most of the day. I called the store and complained. They stated that the warranty only covered replacement one time. They wanted me to purchase another pair of glasses. I continued to complain about the scratches. They went so far as to tell me that I must have some kind of acid in my skin that eats away the protective coating on the glasses. Can you believe that?

I've been wearing glasses for over 25 years; this is the first pair that I've ever had problems with the protective coating. This is also the first (and last) time I purchased glasses from America's Best. When I complained again, they offered to sell me another pair of glasses with a 20 percent discount. I will never buy another pair of glasses from this place. Additionally, they need to be investigated for their bogus products.

I returned to the Robinson PA location, and complained that I never wanted this. So they made me a new pair (glass lenses) and said I could keep the ** pair too, but didn't refund me the coating price.

The second pair at 2 mos old fell off my face onto my kitchen counter and the frame cracked. I took this pair back (April 2011, by the time I got there) and they no longer have the frames! So I ended up with a less desirable pair that I had to pick from the same price range.

2 weeks ago, I was just opening the sides to put them on my head. The right side had gradually gotten stiffer and stiffer to open, and the frame cracked on the right side on the top towards the right. The lens fell out. Now, I'm using the back up pair again.

Upon inspecting the frame, they are not even Dollar store quality readers. They are flimsy, rubbery plastic junk, Jhane Barnes brand **, an invented designer from China, no doubt. I took them back today, Guess what? "We don't have that frame"? Now my expensive glass photo gray lenses are in the trash! The clerk said I could order a new pair! Why, sure I could. Never buy this ** from America's Best. It is embarrassing that they use the name America, pushing off bait and switch type sales and low quality goods. Shame on you, ABC!

I tried to find the frames myself online. I couldn't find that particular frame but others by the same brand were in the $125 to $150 range, I will never return!

I just got back from my third trip to the Bolingbrook, IL location to pick up my second pair of glasses. The first time of the techs burnt my lens trying to adjust my frame. I was then told that new lenses were put on rush order and it would only take a couple of days for them to come in and in the mean time I could "rock the first pair". I ended up waiting another week. When I finally got my glasses back I noticed that there were scratches all over the right lens, really?! I took them back again and asked for some kind of compensation for the hassle they had put me through.

The store's not exactly on my way home. Their tech just kept repeating sorry in a persnickety tone of voice that made my blood boil. I asked for the number for corporate and she handed me a card with the store number on it. No, I said corporate, you **. I have been wearing glasses for nearly 25 years and I have never experienced this level of incompetence anywhere. Glad I didn't get an exam there. Who knows what kind of quack optometrists this place hires?

The second daughter has a whole new bad experience! We were in the store for 4 hours, trying to order her glasses, and the eyewear tech could not operate the system! Then, her order was never placed, lost, or whatever. They kept coming up with excuses. I called daily for a week, working with the store manager who assured me her glasses would be in within a day or 2, because she phoned the lab and that we would be called as soon as they arrived. 5 weeks later, my daughter called to check, and they told her the glasses had been in for a couple of days! No one called to tell us they were even in! We still have not been able to order her contacts, because the doctor has not been able to "sign off" on the contact script yet!

My son went over 30 minutes later to get them, and tried them on, and told them something isn't right. My left eye is good. My right is messed up. After telling them no, it isn't me, something is wrong, the doctor came over laughing and said, “Oh, I wrote the wrong prescription down.” I now wonder what the credentials of this doctor are and I intend to find out. What kind of professional laughs at this mistake?

I sat back down and said wow. I got my exam and then went to pick my glasses. I was called by the Salesman (John). Minimal conversation, tapped on the computer and said, "Okay your down, see you back in 7-10 days." I said, "What about all the extras?" He said, "What extras." I said, "Well, I know I want transitions lenses because I had them before." He said, "I guess you want them next time I completed your order". I said, "No, you did not try to up sell me anything or even explain to me options for my glasses. He got up and did not say a word, was gone for 15 minutes and came back with a manual. He was reading the manual to try to figure out how to change the order. He finally had to ask for help. He said, "Anything else you want?" I said, you're the expert, I am not sure what you have to offer". He still did not explain any other services.

When I got home I sent a complaint to their corporate email. The assistant manager called and apologized. This will be the last time I ever go there. Going to pick up my glasses today, we will see.

Normally, you get something to clean your glasses with. They gave nothing but the glasses and the container and sent me on my way. Then I got a paper in the mail saying insurance was short in paying total fee. I knew when they had this statement at the bottom that you are responsible for what the insurance don't cover sound fishy because if you call to verify, what ever they say is what I thought they do. That should be against the law. This is theft. It's sad what people do these days.

I will commend the doctor who seems very polite, patient and professional. I also commend what they call the "pretester", she seems very sweet and the other staff there (anyone who is not the manager or an optician, I had come across the receptionist, ups man, and janitor) as well seem willing to help and please. Avoid: the opticians and manager! They don't care, they don't listen, and they are greedy! All they care about is how much money they can get from you! So my suggestion, if you must go here for an eye/contact exam and to avoid those nasty bias opticians and manager purchase your contacts and eyeglasses elsewhere!

When I asked why I wasn't called, he said they tried but there was no answer. He read off some random number which was not mine. He said I gave him this number as a cell number. I didn’t! I asked why he didn’t get my home number from my file. He had no answer. So, I ordered a new color. It is now January 1st and I still have no contacts. They truly have terrible customer service. I will never visit that store again.

Then, I went and waited for the doctor who arrived a short time later. I finished up my exams and waited a full 40 minutes for anyone to even approach me about frames. It was 10:00 a.m., not like it was during a busy time. Plus, I scheduled an appointment and was not a walk-in. One girl was chatting up another customer but I was apparently invisible. Finally, a woman walked over and asked if "I'd decided on the frames I wanted." Well, I actually had a few questions. After the wait, then the pushy up selling that came after, I was furious. I have a strong prescription, but the frames I purchased did not need premium lenses nor extra services. I was told the lenses wouldn't stay in and that I needed all of those things.

A regular UV coating and Anti-Glare is $70 there! Walmart does UV coating and Anti-Glare for $45. The final kicker for me was that someone gave me a gift certificate for $105, which was a little bit over what I purchased. Loudly and to my embarrassment, I was told, "We don't give change for gift certificates." Thank you for making me feel like it was announced to the store that I was paying for it with a gift certificate and acting as if I was trying to get the money back from it. We are talking about $8. I informed her that I didn't expect change back and inquired if I was "allowed" to purchase glasses cases with the remaining and that they could absolutely keep the remaining dollar. Customer service sucks. Don't go there looking for any kind of assistance because their staff does not intend to provide any.

Two weeks later, I was called in shock and they gave me the package with the trail contacts and was told to go home and comeback in two weeks to let them know if I like them. No contact lens case, no cleaner and no doctor to check to see if the size was correct. You would think that you would check a new patient to make sure everything was right.

I was not given the result of the test. I should be reimbursed. I was treated like I was going to a store just to pick up a product purchase. Instead of quality service I paid for.

As a result, I have a pair of very expensive Tag Heuer sun glasses that now have cost me $330 + $100 repair = $430 that I cannot use it. I will not spend another $100 to fix it and of course I hope many people read my message and will not purchase these glasses. They are not reliable and Tag Heuer's customer services is the worst I have seen. I will never buy anything else from this company.

I don't know what this world is coming to. Every business I have dealt with have defrauded me. The lady at Comcast said I can get internet for $19.99. I get the bill, and it's around $37.00. After listening to the recording of Dish TV on the phone, I decided I didn't want their service. The guy would not reverse the order, so I wrote them, but nothing was done. He defrauded me to get my card number. What business out there can a person trust? No one else is honest. If the poor man did what these businesses do, he would be locked up, but this seems okay. It's crazy.

I just got the letter. I will be calling them, and letting them know that they are very unethical. Stay away from a business that will deceive you. I am going to call my insurance to see why they do not tell people what they will cover.

But I digress. The only thing that really upset me is that I called on Monday (yesterday) to see when I could expect my glasses and the gal told me, "Oh, they came in today" and I thought, "Wow, you couldn't have called me to tell me that?" Glad I didn't wait until Thursday to call and find out I really would have been angry. For the most part, I was very happy with my experience at ABCE and would recommend them to my friends, with precautions about what could go wrong. I was never upsold to, no one tried to browbeat me into buying anything I didn't want and made sure the gal ringing me up understood I only had enough for the $69.95 deal.

I told him that I had just wasted over $500 and told him where the reading portion was. They redid them, and now there seems to be spots in the glass, not on the glass but in it. I see better out of my old glasses than I do out of A.B.s. I've taken them twice to have the fit adjusted. The first time, she bent my glasses out of shape so bad they hurt my nose and wouldn't stay on. The second time was a little better. Never again will I opt for their brand of bargain.

I looked and said just give me a set for his glasses. The holes in the lens are the same. They said that's impossible! One of the things I liked about spending that kind of money on glasses was that I could change the color of the stems/nosepiece just by taking them into the store. So? Why can't I get them if one is broken? I'm just out of the warranty and I offered to buy them. No way, they said. Complete new glasses. Banana oil! Stay away. Stay very far away from this clip joint. I will find replacement parts and do it myself and walk back into that store and show them what crooks they are.

The lady there told them that they won't let him take his glasses with me because I was not present to show my ID for the check, I understand they have to identify you, but there are other ways, I explained I couldn't leave work. She wanted me to fax my driver's license, which I don't feel comfortable doing. I know they don't copy everyone's license they take a check from so I didn't feel comfortable doing that at all.

I told the lady I had been a victim of identity theft and I was very cautious, she would not even take my credit card over the phone. She gave my dad the check and made him leave without his glasses. They also convinced my dad that reading glasses at stores such as Walmart are bad for your eyes because they strain, they wanted him to purchase the reading glasses they have for sale.

The lady wouldn't take the check, wouldn't take my payment on the phone so I asked if we could cancel. She said we still owed for the eye exam and it could go to collections! This is very bad customer service. I don't think they should ask anyone to fax over their driver's license so they can accept a check!

I left with a bad taste in my mouth but accepted that I had 2 glasses for the price of what I had paid for one pair elsewhere. Then, my glasses came in at separate times, so I waited since I was 55 miles from the store. One pair I have been satisfied with and the other has been adjusted 4 times. I still feel that their advertising is false and they should have to quit advertising that way.

At this point, some higher up runs over and sells me the glasses they'd advertised at the advertised price. She assured me that the lenses were cheap and that I wouldn't be happy. In the interest of truthful advertising, America's Best Eyeglasses should say, "Too cheap crappy eyeglasses. Nobody in their right mind would wear but for a hundred or so more, we're going to give you something really nice."

Now I am waiting for my contacts to come in, which has been a while. So, I am wondering if they will even call. Part of the contact exam is the fitting and follow up, which I did not get either. Unless they are going to have me fit the ones I bought, and go in once again for a follow-up, which would be ridiculous that I would pay for something and then find it does not fit well, or is not comfortable. I feel like they had no trial pairs, so they hurried me out of there. Now I have to worry about my prescription being correct when I do receive my contacts due to literally a two-minute exam, which I paid $70 for! This is not to mention the $30 I paid for contacts that may not fit right in my eyes. Never again!

But then, they also catch you with the gimmick that if you want the better quality--or what would really be just appropriate quality in an ethically run business--the cost is significantly higher. And the way they arrange the pricing, if you want just one pair instead of two to try to save money, by the time you add in the extra cost for the exam and other fees, it ends up being about three times the advertised cost. The whole thing is a cleverly concocted, manipulative money scam. They know exactly what they are doing. All in all, I would rather have paid the same price at a business that is straight-forward about the cost and doesn't insult the customers with this cynical game.

After wearing them for about 1 hour, my eyesight had gotten cloudy. I thought something was wrong with my eyes. So, I took them out. I washed my eyes out with water. It took a while before my vision became normal, so I thought. I gave it a few days. And then, I tried them out again. It was a little cloudy, but not as much this time. After a few days of wearing the contacts, my vision started getting blurry. This has been going on for a few days. So, I stopped using the contacts for a few more days. My vision was still blurring at times.

I contacted my medical doctor, because I didn't understand what was happening to my eyes. I told my doctor that something was going on with my eyes, because my vision was blurry on several occasions. I told him that my eye felt like I had a film over them. I was really concerned. He didn't know that I had gotten new contact lenses about a month before. I hadn't mentioned it to him, because I just thought something was happening with my eyes. My doctor gave me a script to get an MRI, as well as to see an eye doctor to check my eyes.

I received a letter in the mail dated 8/19/11. It informed me that there was a recall on the contact lenses that I purchased, along with some other lenses. They also put in the letter the same symptoms that I had complained to my doctor about hazy and blurry vision, and discomfort. I called the store regarding the letter I received and asked to speak with the doctor regarding this situation. I was told that he wasn't available and he would call me later. That never happened.

I received a call from one of the associates from the store, trying to get me to hurry up and bring the contact lenses back to the store. They said that they would replace them free of charge. In addition, they would give me a free three month supply (2 boxes) of lenses. With the doctor never returning my call, I asked the associate what I should do about my vision being blurry from time to time. All she said was, "If you bring the boxes in asap, we'll give you three free months of lenses." I missed my MRI appointment due to the hurricane. I was in New York. But I do have an eye doctor appointment on September 19, 2011 to get my eyes re-examined.

The young lady that was helping me with the prescription should have told me that one of the pair that I had was being discontinued. She didn't. I don't think that was very nice. I think that it was downright deceitful! I don't appreciate being taken advantage of. And there is nothing that they can do to fix it. Brian told me that he wants me to come in and pick out another pair, so that he can put a rush on it and I can have my glasses. I might go in on Saturday to see him. But if I do, my attorney will be on speed dial on my cell phone.

All I want is my prescription and the rest of my money back for the glasses that I didn't receive. I'm not going back to pick up glasses that should have already been ready. This is week three. This is really ridiculous. Gas is too high to be driving up and down a road more than one time for a business who should have done their job right the first time. Next time, I will do more investigating on where I am going to get my eyes done. I will get glasses somewhere else. When I used them last year for my son, they were wonderful. Something has happened to them and it is not good. There are too many people going in. There is not enough time with the optometrist to get a good eye exam. He's the only trained professional in the entire establishment. The rest of them are from somewhere else and who knows where. They have not been to school for any training on how to fit you for your glasses. I wouldn't recommend them to anyone else ever again. I am completely dissatisfied!

They were very unapologetic about my experience. I was then asked to wait to see someone to get them fitted and recieve my prescription (so I can go elsewhere from now on) I waited for 45 min. no one came up to me or called my name and the place was empty. Finally I went up to the counter and the lady said..."Oh yeah, I will check to see if anyone is available" as they all were standing around. I have never in my life recieved such terrible service. BTW...I still haven't recieved my glasses.

My attraction to the company was the fantastic pay and bonus structure. Unfortunately, I found this type of practice dangerous. On a typical Saturday, I could see 35-50 patients! That is a ridiculous and phenomenal number of people. I think any optometrist would admit that there is no way you can provide a complete and comprehensive eye exam if you are seeing patients at a rate of one patient every seven to eight minutes. The pace was outrageous. In addition, we were strongly encouraged to suggest products and lens features to patients to help with sales. These doctors are no independent entities in most cases. Indeed, you get what you pay for. A free eye exam is one you should walk away from.

I also wanted to share that during my stay at ABCE, I became very familiar with their business practices. The frame stylist (because they aren't opticians), is instructed and pressured to limit the number of two for $69 sales they have. In fact, a low sales average can lead to demotion or dismissal. These workers do earn a commission and at the time I believe is was a grand 1%.

Like many other chain opticals, the staff are very overworked and sorely untrained. I think consumers would be horrified to learn that one day a person could be working at a shoe store and the very next day be sitting across you, supposedly advising you about the health care of your eyes. One of the worse things I ever witnessed was a salesperson essentially lying to a patient telling her that transition lenses will prevent her from developing glaucoma.

The entire time I worked for this company, my conscience ate at me. I eventually decided to leave. The employment contract required 60-day notice and if you left before the 60 days, you were financially responsible for any remaining time you didn't complete! Needless to say, it made finding another job very difficult. I eventually broke this contract for fear that I would lose my license. I make it my business to tell people not to give this company your business or professional skills.

One last thing, most of the optometrist who practice at these stores are great doctors who are forced into this mode of practice by every rising education debt. I was one of them. I think very few optometrists go through all eight years (college + optometry school) schooling to work in such a horrible place.

Either one, I was told, would provide me with the intermediate range I wanted. Greg then proceeded to cost out the new lens with the trifocals and with an additional $30. Since I needed the new glasses and everything, I agreed to try the trifocals. I will know within a week if it was the correct decision I made. I was offered a refund for the glasses only and the exam would be deducted from the monies I paid them. I'll use that option if the new glasses don't work.

Anyway, I have had the glasses now for a week, and still, I am having problems focusing on objects within 3 feet of me. They're great for seeing distance and reading, but in between, they are totally useless. Anyone who has worn bifocals knows the hazards of going down the stairs and how you sometimes need to look through the bifocals to step correctly. With these glasses, I can't safety navigate stairs; and at 70 years of age, that is a really a hazard. I will be taking them back today and asking for a refund or new glasses that I can use. I will report back on the results of this visit for all to see.

There are economic damages. This will depend on the results I receive on my visit today. I paid a total of $318 for 2 pairs. One pair I had made into a sunglass style and expected to pay more for that. The other is for everyday use, and I still can't see out of them from a distance of say 2 feet to about 6 feet. Long distances are OK.

When someone tells you that they will put your order in and speed it up so that you can have your eyeglasses before you go on vacation, you expect it to happen, but so many times, it's just a big bunch of talk to get you to buy. They make a huge profit on glasses anyway and when I say huge, I mean huge. At least be honest with people and at least have a corporate Web page so that one like myself can call. I looked for a corporate Web page and couldn't find one--this raises a big flag for me and for everyone else. I have seen many complaints about this business and I would think that corporate office would want to fix it, wouldn't you? How about it, corporate? Do you all take a look at these complaints or are you too greedy to worry about them?

If you see them and you see my email me, let's talk. I don't want to see any more businesses go down the tubes, but if this continues, it will be like many others--a closed shop. Because people are not going to put up with it. They would rather pay a higher price and get the service they should already be receiving from you and this goes for all companies and businesses. I had a man tell me one time that he didn't believe in God but he did believe the bible. He put its principles to work and became a multimillionaire in a year's time starting out with only $6 to his name.

Finally, thank God he ended up finding out that the bible was truth and so was the one who inspired it. The bible does work and it has a lot of power. It not only tells us how to treat each other, but it also tells us how to be prosperous. All I ask is take these complaints seriously and do something about them. Make people want to come to your companies. I mean, that is what you want, isn't it? Thank you.

Whatever happened to great customer service, I mean money is tight for every one the business too isn't it? I would be bending over backwards in these days to give the customer great service,how about you what do you think? It seems people just do not care anymore and its just a job.We have a real problem in the USA and my opinion is that, we have fallen away from the one that has looked out for us for many years, and that would be God. I hope and pray that we get back to him or we are all in real big trouble and its already started. He doesn't play games and so many don't understand that until it's to late.Well, I'm sure some will not like this comment but I hope it might help some. Blessings to all.

When I arrived for my appointment the following week, I again asked the girl who had me fill out my information form about the 2 for $69 deal. I told her that I was there to have exams for both contacts and eyeglasses and that I would not be ordering contacts at this time, since my old glasses were broken and that my need for the glasses was more immediate. I asked her point "I am having the exams for both contacts and eyeglasses and would only be ordering the glasses for now, how much will I be charged today? " To which she replied "$69.95. " I emphasized my concern by saying, "Okay, so I am getting the exam for both contacts and glasses for a total of $69.95, correct?" She answered "Yes".

So, I went back to wait for the optometrist to give me the exam and waited approximately 20 minutes, which was ridiculous since there was only 1 person ahead of me. I finally was called in by a young lady and she sat me down and went over my reason for being there. At that time, she stated that all eye doctors recommend another test (to guard against macular degeneration and some other fancy terms) and that it would only cost an additional $15.00. I declined that offer. While with this person, I again voiced my concern about the deal that was offered (2 for $69) by asking her the same question I asked the girl who had me fill out my information "I am having the exams for both contacts and eyeglasses and would only be ordering the glasses for now, how much will I be charged today? " This girl also replied "You will be charged $69.95 for the exam. "

After that, I was asked to step back into the waiting room to wait for the doctor to call me in. Now, I have worn corrective lenses (both glasses and contacts) for over 35 years and this was the quickest eye exam I have ever had. In total, I was in and out of her chair in less than 10 minutes.

Once the exam was finished she asked me to step back out to the main area and pick out which frames I wanted and that someone would be with me shortly. I picked out both pairs of frames (from their pathetic supply) and was called over by the same girl who initially checked me in. She began typing the information off of the frames and, while doing so, she stated that "You will be needing the "thin" lenses similar to the ones on display, these plastic lenses are not really appropriate, you will want the polymer lenses. So, for the two pairs of glasses, that will be $201.00". I was floored! I asked why so much? She answered "The plastic lenses are easily scratched, thicker, heavy, and more prone to damage and they are an additional cost." I emphatically said "No, I am here for the deal offered and I am not going to pay for something that should be included in your special price." Note: When I first talked to the receptionist while making my appointment days before, I was told specifically that the $69 deal does include the polymer lenses, and that the only lenses that cost extra are bifocals, trifocals, and transition lenses.

After a roll of her eyes and a heavy sigh, she did some more typing and finally said "Okay, so your total today will be $139.90. " Again, I nearly hit the ceiling and said "But your special quoted $69.95 for 2 pairs of single vision glasses plus a free eye exam. " She replied "Yes, but you had exams for both glasses and contacts. " I said, "That's true, but you told me before that the exam for both was included in the special price." She answered "No, that's not what I told you. I told you that the exam for the glasses was included, but that you would have to pay for an additional exam for the contact prescription." I was now really upset with her, so she called her manager over and I again explained to her what questions I asked when I first arrived and I also told her what I was told by not 1 but 2 of her employees. The manager (Erika) was noticeably bothered by the whole thing and she breathed a heavy sigh and simply said "Just give them to him."

So, the other girl rang up the total, which came to $69.95. Prior to her beginning the payment process, I asked if I could get a hard copy of both prescriptions since I like keeping them for my records in case anything were to happen while traveling, etc. She said "Sure, I will get those for you." She rose and went over to talk to the manager, then came back with only my eyeglass prescription. I asked where my contacts prescription was and she said "Well, since you are not ordering contacts from us at this time, we aren't legally obligated to give that to you." Now, going way back to the beginning, I was told that I could have a copy of my contacts prescription by the receptionist when I made my appointment!

In the end, I only paid $69.00 and walked out the door. After taking some time to cool off, I called back over and spoke to Erika, the manager, and again asked for my contacts prescription. She again stated that she was not legally obligated to give that to me since 1) "You didn't pay for it" and 2) "You didn't order any contacts from us." I then told her that I would be back in their store for a full refund. I then returned to their place and met her. She was very cold and business like, pushing items around on the desk in a disgruntled fashion. She was extremely rude in the manner in which she refunded the charges back on to my credit card and then had the audacity to ask if I had brought the eyeglasses prescription with me!

Since this fiasco, I have done some research online about this company and the numerous complaints being filed against them. I was simply shocked to see how many other people have the exact same bait-and-switch complaint that I have. I agree with Greg (from an earlier posting) Jane from AB is dead wrong! It is not made very clear at all that only the plastic lenses are included in the $69.95 deal. Also, I was told face to face by representatives of this store that polymers were included in the special price and that I would only be paying one price for the eye exam for both contacts and glasses.

Thankfully, I was lucky enough to get out when I did. From what I have read regarding other complaints, I'm thoroughly convinced that my prescription glasses would have been wrong, or that there would have been something else to deal with once I received them. A word to the wise. Stay away from America's Best!

I called a week later to say the glasses were not suited whatsoever for my eyes and was told to come back in. Another 100 miles one way. I was given another eye exam and was told the specs were off a little and would make a new pair. At that time, I also agreed to pay another $147.00 to have a larger and better vision area. After another 2 or 3 weeks, I picked up my second corrected pair of glasses. After arriving home and trying to make them work, I found that the left lens was totally different from the the right. I called again and went back for the third time. Another 100 mile one way. And was told there was a mistake in the left lens. Took another eye exam, and was told that the third set of glasses, would be perfect. After getting home, I realized that I could see only out of the very tops and very bottoms of the glasses, everything in between was a blurred.

During this time, I was undergoing radiation treatment for cancer for 3 months. I am through with this round of cancer treatment, but still cannot see! I have called for Juliet, the asst manager to call me back 4 times in last 10 days to no avail. So I guess I am just screwed. Sad, but this is a very true story, thanks americas best eyeglasses.

So that is why I was not called, which made sense because around 4 – 4:30 pm, I was seeing people get called who did not wait long at all! It was actually the woman sitting next to me who said something about people getting called who definitely arrived after me! Such **. So get this, after I advocated and stuck up for myself, the woman who I was complaining to had the nerve to whisper about this other woman who did not even have an appointment was seen after I was waiting and said something.

My poor grandfather was sitting in the car outside waiting for me. I felt completely disrespected and I wasted about 3 hours total. By the way, the 2-hour ** wait then, including the drive there and back. Even though I desperately need contacts aka a new and updated Rx, I left. I couldn’t take it. I never ever want to go in there again! And to top it all off, I better be getting my money back from them. The year prior, I paid for a 3-year plan, about $99. I just want two-thirds of it back and some free contacts. I will be speaking to the manager on Monday. Such **.

A complete waste of money and time, a ripoff! You think you are actually saving money, but no, think again, trust me it’s seriously a scam.

The part that bothers me the most is people in this economy need jobs and if these people can’t handle putting a stupid file or documented paper of a customer in the pile "to be seen", honestly, it’s sad. I bet there’s so many people out there that can do their job a million times better. Honestly, this woman looked like she ate my file; very, very heavyset.

I have never had anyone offer me a warranty protection from prior eyeglass companies. Obviously, America's Best (Worst) is making consumers buy this protection because they could not stand by their product since the quality is bad. Anyone reading this, please, please, do your homework before getting services from this company because the quality of the product is not what they charge you for. Consequently, my insurance company just paid over $300.00 down the drain. It's a shame that consumers are being ripped off by this company. Everyone beware. This pair of glasses should have lasted me more than 1 year, not 5 months. I know for sure I will not be visiting the store again and hope everyone out there learn from my mistake. Spend your Money wisely. Angry Consumer