America's Best Contacts and Eyeglasses Reviews

I have recently been to this store and I had an excellent experience with them. Everything from the eye exam straight to when I picked out my frames. They were very courteous and friendly. Very helpful. I am really happy with the glasses I purchased and I have already recommended this place to my friends. I realize that most of the reviews about them are negative. However, people must remember that there are many different locations throughout the country and you must not judge the entire company based on people's bad experiences with them. What one bad experience in one store might be an excellent experience in another store.

I went to America's Best to have my eyes checked due to some blurry vision. I had an eye exam and found out I needed glasses. I was so disappointed with the doctor and his level of professionalism. The staff was great, but I will never go back there as long as that doctor is there. He made me feel like I was an other to him. He's not a nice man.

I went to America's Best in February at the suggestion of my sister. I thought getting two pair of glasses for the price of one was a great deal, considering my one pair cost me over $700. I took my granddaughter for the exam and her two pair of glasses. Seriously, her bill was $274.95 and mine was $750.95! Yes. Over a thousand dollars! That's right... a THOUSAND DOLLARS.

This was my 2nd time at this location. The first time there my son picked out 2 pair of glasses and paid 69.95 for the glasses and exam. We were very pleased and decided to go back again. He had his exam and picked out 2 pair of glasses from the section that said Men's 2 for 69.95, great, no problem. When we went over to the desk to complete the transaction the bill was 288.00 and some change, when we asked the very nice man he said they were glare free, titanium and something else.

I was seen at the Newnan, GA location on 04/25/16. When my services were completed, I wanted to pay and leave to go home. I wasn't getting any contacts nor glasses... All I wanted to do was to pay and leave. (I had an eye infection.) I was told I had to wait, until my name was called to pay. I waited and waited for thirty minutes and no one called my name. I went up front and ask the receptionist "could I pay" and was told that she wasn't set up to take a payment and that she was only the receptionist and she would have to ask her manager.

This was the first time I went to this company, but before I went I read all the fine print and thought I knew what to expect. I knew that since I wore bifocals it would be $99 for 2 pair of glasses. I was careful to pick the right frames. All was going well until the person helping me started adding things that she said "the doctor will want you to have". When I looked at all that she had added, without asking me if I even wanted them, the bill was over $200. I told her I just wanted the standard eye test. She was not happy and let me know that I was making a "BIG mistake". She said "I'll have to ask the doctor if he even wants to see you now." When I went in to have my eye exam done, the doctor was very nice but when I told him about the problems I had before seeing him, he just laughed and said she was just "over zealous at times". I wasn't pleased with my experience, nor the doctor's response to my complaint. I won't be going back.

Do NOT do business with this store! This account is long, but the short version is, they made the glasses wrong, then lied to me TWICE, did not submit the order with the new prescriptions, after a re-check, and I ended up having to wear my old glasses, which had broken apart at the bridge, for over two weeks, with nothing but duct tape holding the 2 pieces together. I am still wearing the broken glasses now! (I am very nearsighted, and can't see anything without them)

Bad customer service, I will not recommend this place. The receptionist didn't answer the questions that we wanted to know or refer us to a place so we can get information.

We used the store in Liberty, MO. I the customer service was horrible. I needed new frames and was told they would take 7-10 business days. I ordered them on May 2. On May 19 I went in and they were just unpacking them. I inquired why it took more than 10 days. The person helping me actually argued that May 2 to May 19 was 10 business days. I corrected her then she talked back to me. I don't let my children talk to me that way, I should not have been talked to like that by someone in customer service. They are rude and unknowledgeable.

I have Davis Vision. Instead of telling me to contact them myself to get an alternate ID, the clerk stated she needed my Social Security number. I reluctantly gave to her. I am sure she didn't write or type anywhere else, I watched her like a hawk. The worse thing was, she said this was the only way they could look up if I have coverage. She made me say it out loud in a crowded store. I have no issues with the ones that did the eye exams, put the glasses order in nor the fitting. Just the first person I saw. Also, if you want to file a complaint, they want your birthdate too!!! If you go there, make sure when you go, you call Davis Vision first.

Location in Turnersville, NJ: Ordered glasses on 4/27, as of 5/7 - not in store yet. 8-10 days was the promised time. When I called to check on the status, I was told that I ordered the glasses on 5/5, therefore, I need to wait 8-10 days... After speaking with 3 different staff members, the story changed: my glasses were delivered on 5/5 but did not pass quality check, so they sent them back to the lab. One of the lenses was not matching the script. Poor customer service, extensive delay in order, the price of the product not cheaper than other places. They have totally lost me as a customer!!!

What was free or included in the exam is no longer. The 3rd test was included at my last optician but here they charge $15. The sales person couldn't get it that this was my first time there. 3 times I told him. And please don't pick at your nose in front of me. No discount with insurance and my insurance has a $10 copay. One year supply of Air optix cost $154. Last year I paid half that in Wisconsin.

I went for my first ever eyeglass appointment as my drug store readers were no longer effective. I chose America's Best because of the $69 special I kept seeing advertised. They did a bait and switch on me and my final bill was $342.00 for two pair. It was expensive, but I had to be able to read so I sucked it up and paid the bill. I am writing this review because the quality of the glasses that they gave me are worse than readers I have purchased from drug stores, even Dollar Tree. Yes, Dollar Tree. Save yourself a lot of money and aggravation and go to another optometry store, or even Dollar Tree. You will still be better off than the junk that you get from these people. I am a Registered Nurse and tell every one of my patients, peers, friends, families, and everyone I come in contact with what junk these people sell. Never mind the bait and switch.

Went into the Orem, UT store today because of their advertisement of two glasses for $69. Buyer beware! You are being scammed and will not come away with two pairs of glasses for $69. After the eye exam, which they will generously include with the purchase of two pairs of glasses, you will be presented with a final bill of $250 - $350. My recommendation is to run away from this store and go to a reputable business that does not employ bait-and-switch or false advertising to lure people in.

A few days ago I called to see if my glasses were ready. They were but the problem was they I received the wrong prescription. And then the assistant manager goes to ask me if I was sure I had ordered the wrong ones. I stated to her, "Really, why would I order 2 of the computer glasses which by the way were awesome but they were not what I wanted. I wanted my glasses so I could see far and close." Now all that said, they stated they would correct the issue but I had to wait for 2 or 3 weeks to get them. REALLY? I went there because I believed it was a great place and by the way the Doctor was very professional. It was the staff that was not. What can one do when they make the mistake and I have to pay the price of 2 to 3 weeks for them to arrive? Aye Aye...

They advertise that the eye exam is free when you purchase 2 pairs of glasses for $69 dollars but that is only if you have a single rx. Everything is extra, even to have your eyes dilated, is extra. The cost of one pair of glasses for me was 300.00 dollars. I was not impressed.

Despite the advertising of two pairs for $69.95 my tab came to just over $300. Immediately one pair had to be remade and months later remade once again. The quality of the optics seems to degrade quickly over time. I have a pair of bifocals that are plain glass in the top with prescription in the bottom. In theory I should be able to see objects as well through the clear area as without glasses. I find that after just a few months the clear area becomes distorted and I see things better without the glasses. I use the cleaning cloth supplied by them. I know that I can make a warranty claim, but each time my glasses are sent off for 10 days to 2 weeks and I am without glasses.

Went for eye exam. Wasn't expecting 2 for 69.00 deal cause I had already read fine print. However I wasn't expecting to pay over 300.00, but I could deal with that due to fact that I needed bifocals, however I do believe I could of got better deal elsewhere... however the customer service is another story. When picking up glasses, they were just handed to me and walked away, came back to put case and wipe down on table and didn't even ask if glasses fitted ok... obvious they didn't want to be bothered. This is the America's Best in Chesapeake Virginia.

Not welcoming, no one ask if we needed help. Finally when I found a frame, sales associate showed poor people skills, focused on selling more than meeting my needs and budget, pointed out several times how bad my current glasses were, showed no empathy, explain store policies in a very arrogant way. I understand that we came in within the last 90 minutes to closing, I felt like associates were more worry about cleaning picking up to close store than my needs. ABC and E in Pineville NC may be the best value, but the worst customer service.

Their prices not what they say they are. You will not walk out with any $69.99 glasses. I was overcharged. When calling the manager Lenny, I held on at least 15 minutes at a time. After the 3rd call back I was hung up on three times. Getting your money like pulling teeth! I should have check the reviews before I went. Today's date April 13, 2016. They don't care about the customers.

I went to America's Best today to find out information about their glasses. First of all I walked in and no one even spoke to me or looked at me as a matter of fact. Lol I'm looking at the glasses and still no one has approached me or asked if I needed help... Really??? Very unprofessional so I'm supposed to get your attention to ask you about information to give you my money??! Hell no. You will not get a penny from me or anyone I know... I will spread the word to make sure that no one gives you business... You guys a JOKE!!!

I purchased 2 pair of kids glasses for my son. Because his vision is not that great, he wears them all the time. The first pair had an issue with the arm on the frame twisting within the first week. While they had them to fix them, he wore the second pair and the frame broke in half on the 2nd day! Of course they wouldn't fix them. Several weeks later the first pair developed a crack inside the lens which distorted his view.

They do not care about customer satisfaction. My mom bought glasses from this place. The frame was loose and the lens was coming out so she took them back to this store and they only tightened them, which is fine. Then recently it became loose again so she took them back and they said that they will only tightened them because the warranty only covers a replacement one time and that she already used it. My mom told them that she never got them replaced to begin with; they only tightened the frame in the previous visit. And they told her that their records show that they were replaced, not just tightened. So there are obviously liars in this store and no one else seems to care. I have also bought glasses from America's Best before and their promotion of '2 pairs for $69.95' is NOT accurate. There are too many hidden fees. I ended up paying over $300 for 2 pairs. We will not be buying from this place ever again.

The glasses ARE NOT two pair for $69.00. I went in to get only what was advertised. No extras. There were hidden costs. My bill came to $255.00, mind you I got no extras. They charged for lenses. How are you going to have glasses without lenses? I would not recommend their business, their advertisement is not the truth.

Buy one get one for free -- I went in your store on Saturday April 2, 2016. I picked out eyeglasses and sunglasses. I was told the package of $218.00. I went into the store Wednesday for my exam. After the exam the customer service agent quoted me $504.00 because of my script and the type of lenses, then she quoted me a few more prices. The final amount was $322.00. This amount was over my budget because of what I was told on Saturday. I was upset and disappointed about today because I wanted, and needed a new pair of eyeglasses. I will never frequent your business again. I will never recommend your business to anyone I know, also I will deter anyone from buying eyeglasses from you. I felt like this was a bait and switch scheme.

My eyes are pretty bad and my glasses snapped in two. I took my 560.00 progressive lenses in and explained the emergency of my need. I have chronic severe disabling migraines and can't be without my glasses at any time. My vision is pretty severe in the minus -6.00 with a plus 300 bifocal. The girl running the front actually KNEW LESS than I do (I'm a former optician) about ANYTHING optical. She ended up BREAKING my lense!!! And no apology. Nothing. Proceeded to tell me my lense was ancient. (It is less than a year!!!) Never offered any compensation, nothing... not even an apology! Further tried to charge me 399.00 for a 7.00 lense... no frame. What!?? Please be careful of this scam business!!!

I went to their location in Springdale, Ohio on March 12, 2016 and my eye appointment went fine. I picked out my two pairs of glasses that I really like and was told that my order would be in within 7-10 days. I was told I would receive a phone call once both pair were there. I said ok fine. I received a call on March 21, 2016 stating my glasses were ready. I couldn't go pick them up at the time because I had been running a 102.9 temperature since Saturday of the following week and was sick for entire rest of the week. I figured I would pick them up on Saturday. Well boy was I wrong.

Norfolk, VA location in Janaf off of Military Hwy. First visited this location back in DEC of 2015. I believe that day was my warning to just LEAVE due to the 3HOUR WAIT of going to 3 waiting areas!!! They LOST MY CHART. Still haven't found it & it's 03/25/2016. They became hostile when I asked for my money back. But I'm getting my money back & never looking back with them. RUN.

They lost 1 son's appt. Second son go get eye exam in Jan. 2016 which took hrs to complete. Paid for 1 pair of glasses. Called 10 times after 2 wks and was told the glasses weren't in. Now it's March 17th and they finally said they lost his order. Rip off.

Here in Atlanta, on Northside Drive, they are not a great company. I have Humana Vision Insurance and they refused to even look at my card. I asked why, and they said that they don't take many insurances. They do take govt. insurances. Waited 4 hours for a doctor to see me. He was nice, but the staff is badly trained, cliquish, rather immature employees. And a bit rude. Would not use this company again. The second pair of glasses (driving glasses) were unusable. Made me dizzy and that is not good driving.

The lack of quality control seems to be happening a lot. I bought new frames and lenses with all the bells and whistles. Over $500. When I called to see if they were in I was told yes so I went in and then was told no but they searched and found them. They said "here let us do a 10 point check on them" which was only to lay them down to see if ear piece was level then took my credit card. Put glasses on me and I asked for nose piece adjustment which was done. When I got home I was looking at them and felt a sharp piece at bottom of frame. It was the fishing line that was cut and sticking out.

I'm sorry some of you had problems at some of the America's Best eyeglass companies. I however had no problems whatsoever. I had my exam and the doctor gave me my prescription, so they called my name for me to try my glasses on. The guy said that the Dr. recommends thinner lenses and anti-scratch coating. He said it was a little more, and I told him no thanks. Not one single time did I get pressured into buying something extra on my glasses. The guy was very professional and courteous.

I have used America's Best before without issue. On this occasion I paid $45 for an eye exam. Picked out my frames, and my order came to $280.95. I waited 8 days and decided to call and check on my order. I was told it was cancelled and that I had been refunded the money. This was not true. After being on hold a woman came back and said they were waiting on the second pair of glasses and they would be able to be picked up on March 10th. I went today to pick up my glasses and once again was told that I had cancelled my order and had been refunded my money. The woman finally went thru and found my order. I only received 1 pair of glasses. I was told twice that I would receive 2 pairs of glasses. They advertise that! I left with only 1 pair of glasses and no explanation and a really sick feeling of being misled and ripped off.

The store and the staff were great. No problems. It's amazing though that they can get away with advertising 2 pair of bifocals for 99.95. I figured there would be extra charges in the end but I didn't think there would be 600.00 of charges that they weren't advertising that I would get hit with. I would rather them be upfront with how much stuff is really going to be. This bait and switch always makes me feel like I've been ripped off.

My appointment was at 1:15. I left at almost 4 o'clock. They put me in the room to try on contacts and forgot about me. The female manager came in the room numerous times and didn't even acknowledge I was sitting there. When I finally said who's gonna wait on me, the guy went "I was wondering the same thing". Turns out the Dr. put my chart on the counter while he went to lunch and not in the slot. I asked to speak with the store manager and she didn't even come in the room. After I go back tomorrow and get my contacts and glasses I will never come back to America's Best Homewood or any other location for that matter. They are a bunch of unprofessional people.

My appointment was at 3 pm. Arrived at 230 pm. Did not leave store until 530 pm and that was with my subscription only! NO GLASSES!!! Three hours to see a doctor and have tests done. The doctor was very good! It is totally obvious the employees including the doctors and staff are entirely overworked and over-scheduled. I heard several employees say they were told to schedule a certain amount and that is what they had to do. The wait is just inexcusable. The phone rang and rang with no one answering the calls so that added to the stress of waiting 3 hours also. While waiting patiently I could hear one customer after another complaining and complaining with some just walking out. Please do yourself a favor and don't waste your time!!

I had three bad experiences being those were my first appointments. I had to wait 3 hours before they told me they lost my chart, for a appointment. When they found I still waited another hour. My initial appointment I waited 4 hours also. Lastly I called to find out if my lenses in glasses were ready after waiting two and half weeks. As I ask for refund they gave me my contacts and told me to give them time to find my glasses. So I did. The next day I called to see if they found them. They kept me on hold for twenty mins. I hung up. Called back, she put me on hold for another 10 mins to say "yea we have them". I said "I'm on my way to pick them up". She say in a nice, nasty manner "we're closed". I will never spend my money with America's Best. I recommend no one else does unless you have four hours to waste and you want to give away your money.

I go in for an eye exam, get through everything, all the paperwork, the whole process. Once it's time to pay and do billing I have my own frames. I wanted my lenses put in my designer eyeglasses. They were going to charge me $400 to put my lenses in my eyeglasses but wanted me to sign a waiver saying that for my designer glasses if they break them then they I have to pick out a pair $60 frame from off of their window. No responsibility whatsoever for their work.

I purchased two pair of glasses. One pair was fine. The other saw double in one lens. Was told to take them home and wear them for a week.

Went in to get the special for $69.00. Well that wasn't happening. First I was asked to pay a extra $15.00 for my eye exam. When I asked if I had to have this exam she said yes. Already there didn't want to leave and go somewhere else. After the eye exam, went and picked out some frames in the $69.00 deal. By the time they added up everything I owed almost $300.00 for a special that should have cost $69.00. Asked why, the lady said that the doctor recommend special lens that I had to buy which were more expensive. Told her I was only going to pay for the exam which was $60.00.

After reviewing various America's Best locations and not finding anything that indicated there were any issues at stores situated near to the Miami International Airport, an appointment was made at 3144 North Miami Avenue, Miami FL, 33127 for an eye examination. Upon my family's arrival at the airport, we proceeded to this location for the appointment and parked the vehicle given to us by the rental company in the car park of America's Best mere feet away from their front door. Within an hour of our arrival there, our vehicle was broken into and our luggage was stolen. Our luggage contained our passports, visas, laptops, cell phones, credit cards, etc. As we had not yet arrived at our final destination these documents were stashed in our carry on pieces as we did not expect to have stayed more than half hour at America's Best.

The $69 for two pair is a scam. I ended up paying over $500 for two pair of progressive Bifocals. They tell you the Dr recommends exams you don't need and have to pay for an additional goodies for your glasses like anti-glare scratch/Shatter resistant lenses. If you pay $69 for two pair, that's just the frames. The "Suggestive Sales" technique will get you in the end because it sales driven. This is false advertising and unethical practices by selling you added services you don't need. I will never recommend this place to anyone. STAY AWAY unless you want to spend over $500.

Jennifer is the manager of this store, her assistant manager is Yolanda. These 2 are the most ignorant and rude people you will ever meet. They screwed up my wife's glasses twice. As of today, she still has no glasses but they've had my money for about a month. What was supposed to take 1 week has taken about a month so far with no end in sight (pun accidental). If you go to this store you deserve what you get. You have been warned. I wish someone warned me before I did business with these ignorant people.

I've read all the negative comments on here, but I had nothing but good results. I went to the Annapolis, MD location. The staff was great. Friendly and helpful. I had the eye exam, ordered a pair of progressives and a pair of single vision sunglasses. Got the eye exam and both pair of glasses for under 200 dollars. I had them in 5 days. I was able to adjust almost before I was out the door. Everything seems to be dead on. (Prescription, size, etc) Maybe I'm new at this (wearing glasses) but I couldn't ask for better service. I would recommend this location to anyone.

The first salesperson immediately tried to upgrade me to more expensive frames and tints (hundreds of dollars more) and when I declined he sent me to the second salesman. This one told me the lenses might pop out of the frames and I should get thinner ones. ($100) When I declined he suggest plastic frames and there were only 2 kinds of big, ugly black or white ones available for that price. So their $69 a pair frame selection is extremely limited. The wire ones are all small and basically look the same. Only 2 colored frames. I saw 4 clients pay and it was always in the $300 range. Interestingly you cannot leave comments or reviews on their website.

On Tuesday February 2, I went to pick up two pair of glasses I ordered, first of all they said someone called me regarding coming in to get my glasses. This was a outright lie, I never received a call or miss a call from America's Best. When I arrived at their Office, the young lady could not find my order, even though when I called she said my glasses were waiting for me. It took her a while, but when she found it, one pair was mine and the other pair was not mine. I said, "I did not order these pair of glasses," she said "Let me check," so she check again and there was a single pair in another drawer, which was exactly like the first pair.

I went to "America's Best" to get an updated prescription for my contact lenses. I use Acuvue Oasys. I found out after the exam that they don't carry that brand, they have to special order them. They gave me a trial pair of lenses that were not comfortable. I told them "no thanks, I'll just take my prescription and be on my way." They wouldn't give me my prescription because they said I need to go through the "fitting" process.

I went there to buy a pair of glasses. I saw a sign that said one pair of frames and lenses with these modifications cost $169. I told them that's what I wanted to buy. They said "O.K.". They rang it up and to my surprise the total was $343. Is that even legal?

My mother to America's Best this morning in Rockville, Maryland because they advertise $69.for two COMPLETE pair of glasses including the eye exam. It was not until AFTER the eye exam, that my mom was informed the prescription she had would not qualify for the deal. In addition, they said the deal was only for the lenses and NOT the frames and that the type of lenses she would require would cost her about $200 for each pair. Since she did NOT get the eyeglasses as at that price because they were way more than she could afford, she was charged $60 for very quick eye exam and then was told that she should go get an eye exam from a qualified ophthalmologist. I believe that they should not have charged her for an eye exam that was not in depth and that should have been free if she had been able to get her two COMPLETE pairs of glasses for $69 as she had intended.

America's Best advertises $69.** for two pair of glasses including the eye exam. After the eye exam, was informed the prescription length too strong to qualify for the deal. Charged $79 for the exam and glasses and contacts would cost extra ($200 more for contacts). Their ads should state the deal is for "some prescriptions".

Six months after buying my glasses, the lenses got stress cracks in them. America's Best admitted I had defective lenses and had a new pair made. Seven months after getting the second pair the same exact stress cracks appeared again. America's Best refused to do anything about this, despite the fact that these stress cracks are a result of poor manufacturing. They stated that although I was sold a one year warranty, and the second pair of glasses were only seven months old, the original date of purchase was over a year ago and therefore not covered. They found it perfectly acceptable to sell me eyeglasses that cost several hundred dollars that would only last a few months. They told me my recourse was to buy yet another pair of glasses or buy new lenses. There is absolutely no way I will spend another cent at America's Best ever again. They should be called America's Worst.

I think this should be the name of this terrible company: AMERICA'S WORST. They advertise you get two pairs of glasses for $69. And the ad even mentions that you have to 'hurry, sales end soon'. Hypocrites! They've been doing this for a long time already. How come sales will end soon? That's a straightforward big lie!!! You end up paying more than $500 dollars depending on the frame you choose. The ones advertised for $69 are terribly ugly. They know you will never buy them so you end up paying way much more than $69. Please don't fall for this. I would never ever recommend this store. LIARS!

False advertisement for contacts. No one in the store is anywhere near professional, even the Dr. Everyone has astigmatism just so you have to pay prices. No one not even management knows what's going on. It was hell dealing with these people. Walked out upset and paid over 100.00 for exam, again false advertisement. Never again and I paid extra 20 for next two years free. Hmm Hate to see how I will get screwed then. Now I have to order glasses and contacts elsewhere. All I wanted was what they advertised, contacts 13.99. They said no I have to order $91.

I have worn glasses for over 20 years. I wanted a pair of transitions. My husband bought me a gift certificate for an eye exam and two pairs of glasses with one being transitions. The sales clerk told him that would cost 170.00. I got the exam and they told me I didn't need glasses. They charged me $60.00 for the eye exam and refused to give me any of my money back saying the gift certificate was nonrefundable. Well they also stated the eye exam was free but I got charged for that.

What started as a normal Sunday visit for an eye exam and glasses quickly turned into a visit from hell! We called ahead to make an appointment and were informed by one of the associates that the eye exam for contacts (along with the normally free glasses exam) would be free if we said that we were buying two pairs of glasses when we entered. Because of this, we bypassed all the closer businesses and made the trip out from Novi to this specific Livonia location.

Very irresponsible. They send out your glasses, they forget to put new lenses in (under warranty). Send them out again, they forget to add the progressive. Get them back and they overheated one lens (blurry). Finally got them right. So I sent in my other pair (still under warranty) to get new lenses, get them back and the idiots only replaced one lens. So I brought it to their attention and they said "oh your warranty expired (while it was in their possession) - it's not covered, you have to buy a new pair." Too good to be true, it usually is. Everything today is GARBAGE.

Went to America's Best. They had the 79.00 contact examine then doctor tells me to pick out glasses so the sign said 69.99 for 2 pairs of glasses. They tried to sock me with 300.00 for one pair of glasses. I said, "No." She said she could get it down to two. They didn't even have the contacts so I paid 94.00 and walked out with nothing. I am a middle class American that makes 8.00 an hour. I felt cheated.

Terrible service all around. My old glasses are far better than the new ones. A bad waste of my time and money. A good example of mass production though, I was surprised at the blatant horrible customer service in my own hometown!

I went in to America's Best for their 2 pair of bifocals deal. The price was pretty much where I expected it to be with the Transitions added to the lenses. I paid $255 for both pairs - one of them with Transitions and both bifocals. The problem is that they only have these ridiculous short frames instead of larger ones and they do not size them at all. Neither the width of the front piece nor the ear pieces have a size. That is just idiotic as there are so many different head sizes for people.

Purchased two set of glasses for son and I. Within 36 hours two broken arms on his and mine while the glass in mine floated around in the frame. Got a shrug of the shoulder who cares from ABE employee in St. Peters, MO. Checked Prescription and found one of his was weaker than other.

Purchased 2 pair of glasses and paid for the eye exam $209.00. I lost one pair of the glasses and started to use the additional pair of glasses and was unable to see with them. I went in to General Vision for new glasses. I could not see as well with the glasses from General Vision. The General Vision optometrist said she gave me my new glasses depending on the prescription in the (America's Best) old glasses.

Glasses were 2 for a certain price. When told I wear unlined bifocals price went to 296. Picked cheap frames and 1 for $10 more so should have been $306. Wrong... they charged me $411.95. When I asked about this was told they charged more for the lenses. Will never ever go there again, they are nothing but cons.

Going for a eye exam the first thing the lady said was I need to paid 15 dollars more for the full exam, first red flag. I went with it, looking for the 2 for 69 dollars. I picked the frames - my total was 495 for one, 689 for two. I said I had 130. So she got it down to two hundred, so why did I pay another 143??? I was told the 145 was for the second pair of glasses, and my first glasses were paid for!!! Never again!!!

Went in on 9/13/15. Waited for weeks for a promised phone call. Finally, I called them. They had not updated my phone number as requested. Got to store to pick-up. Store ordered wrong lens. Now 11/20/15 when I was able to pick up. I questioned the RX. They advised that even though my RX read -3.75 + 2.50d that the lens they gave me that read -3.75 were the same thing. I checked, they were not. Called store, was told "I don't know what to tell you, I came in the middle of this." Also, I was told they were giving me a free box for my troubles, but when I checked price online compared to what I paid, I realized the box was not free. I am now waiting to hear from their customer service.

I never expected my glasses to cost $69 knowing that I wanted progressive transition glasses with all the bells and whistles. However I did expect the glasses to be accurately made and was very disappointed when the glasses that I received after 2 weeks we're not usable. When I went back into the store, the individual who assisted me on my second visit immediately noted that the order has been placed incorrectly by the first individual that I worked with. I realize in retrospect that it would have been very helpful if when I hit picked up with the glasses up, someone had taken a few minutes to help me try them out and make sure that they were accurately made. Now I have to wait another two weeks for them to remake the glasses and keep my fingers crossed that they do it right this time.

Bait and switch is a understatement. I've paid less for my first car.

Well first of all you should ask America's to be fair and accurate! I go to help my friend get glasses on the pretense of 69.00 dollars for two pair of glasses and this is where I find that they are false advertising and then bait and switch. Now after the eye exam we are informed the total will be almost 400.00 dollars to get lenses that don't look like the bottom of a coke bottle. I complain and they do some hocus pocus b.s. and they reduce the price to about 165.00 dollars for one pair of glasses and stupidly I paid it.

America's Best really disappointed me. I've been going there for a few years because they have fairly decent prices. I unfortunately lost my sunglasses, which is not unusual for me, and they were prescription glasses. Yesterday I took some of my valuable time to go in and order a pair. I was told that I had to get an eye exam. I asked why and this person said that it was the law. I said, "You're crazy". I said, "I'm a physician". I said no one can mandate that you get medical exams except in a very special conditions.

The guy that was suppose to help me pick out my glasses was rude, rushed & just plain nasty!! He did not try to help me in any way be able to purchase the two pair that I wanted. I have excellent insurance & was not trying to get the cheap ones! I was buying reading & sunglasses! In the end I walked out, totally upset!!! I had driven an hour to get there.The reason I drove the distance is because I had a great experience there two years before. Never again! When I got to the car I was so upset. I called their corporate office which did nothing but hear my complaint!

Expressed to them how uncomfortable I am with lenses that give my eyes the "half dollar" look. They recommended Veri Lite lenses and after I paid over $200 for new glasses & got them back, there was absolutely no difference in my appearance. None!!! Only gave me an "I'm sorry."

Eye exam was rushed, therefore inaccurate because the optician was 30 minutes late getting to work. He was of Indian or Pakistani descent and had a condescending attitude. Service was terrible, incompetent employees, false advertising, bait & switch. They need to get sued, maybe then they'll straighten up.

I recently purchased 2 pair of glasses with scratch and impact resistant. Upon normal wear during the first week one pair had received damage to lens. A few weeks later I was wearing the pair I decided to wear for casual wear and went to clean them and they were scratched. I have taken care of the glasses just as they have instructed with spray and glasses cloths. Very disappointed that I paid over three hundred dollars for extra protection for such poor quality glasses. Go somewhere else.

The doctor I saw I liked very much. I have seen her twice. I totally have no complaints about her. Once you get to purchasing the glasses and contacts that is another subject! They keep adding up the prices for each thing you need and they never showed me any glasses for $69 dollars, but they said I would get the deal since I was buying contacts and glasses. Then I had to join a club to get the deal also - still I got no deal. It cost me over $500 and I had to pay for my contacts separately with my club discount. When I complained about the price of the contacts noting that Walmart had them cheaper they dropped the price a few dollars. So if you expect to get a deal there you are wrong. If you just want a vision check that is fine but don't buy your glasses or contacts there. This was in NC.

I went to the Wildwood store in Homewood Al yesterday and could not have received better service anywhere. Shane (store manager) and Dr. Elizabeth ** both went well above and beyond to ensure excellent service. Also, thank you Sharon.

Been a customer of ABE for over 25 years in Marietta, GA and was very happy with the product price and service. Recently moved south and went to the Tallahassee store which was an hour from my house. First the optometrist wrote my prescription wrong after telling me I needed bifocals which turns out I didn't. My $69.95 glasses turned into $500 of which they return $149 of but still way overpriced. It took 6 trips back to the store before I FINALLY received my glasses with the correct prescription. Within a week of wearing my new glasses they had a stress fracture all the way across one lens. Their solution was for me to drive back there so they can see it for themselves in order for me to get a new one. I refused to make that trip again and all but demanded they order me another lens. They did do as I required but very begrudgingly.

I purchased two pairs of glasses, initial visit was ok. Pick up took almost an hour, the man couldn't find my glasses, couldn't clean them of his fingerprints. I said they were a little fuzzy, he said, "You have to adjust." A week later I am still having trouble adjusting. I go back to the store to be told I could pay for a UPGRADE as I hit the wrong size glasses to accommodate bifocals. WTF. So I can wait an hour for Tina the manager or come back. Again I ask WTF?

My mom's glasses have not come in yet. We call and are told they will call us back. No calls back ever!!! Lousy service.

I hadn't been to the eye doctor for about 4 years and really wanted to start wearing contacts again. I loved wearing contacts so now that I am without Vision insurance since I retired, I thought I would take a chance on America's Best. That is a misnomer if I ever heard one. When I first went in everything was great. I ordered some glasses and contacts. The contacts came in first and so I went in to pick them up and booked a follow up appointment. I didn't notice it but on the card they gave me to remind me was that same date. I thought "oh well" and went in for my appointment.

My mom and I went to American Best in Greenville SC on Haywood Road in June (2015). We paid $400. We gave them our glasses from another eye company to put new lenses in them. We waited two weeks and didn't hear from the American Best company. I call to see if our eyewear was ready. Leslie ** former manager now located in Spartanburg American Best told me that mines was sent back and will not be ready for another two weeks, but my mom's have been back for days. I went with my mom to pick hers up and ask Leslie for a refund on mines since I told her I needed mines back in a timely manner for job purpose. They gave my mom hers (which was someone else glasses) which fell apart.

My young daughter received glasses from the King of Prussia PA store. We worked with Matt and he was truly outstanding. He was patient and kind as he explained her options and fitted her for glasses. A few weeks later we returned for repairs because she was hit with a soccer ball and the glasses were damaged. Matt again took care of us, and even stayed over past his closing time to finish the job. He was able to repair her glasses while we waited, and I was certain they were not salvageable! But he was able to fix them and we were able to go on vacation with working glasses. Matt was extremely professional, skilled, and patient. Our family will buy all of our glasses from this store from now on.

Horrible! Avoid America's Best at all costs. They are absolutely horrible. They prescribed me progressive lens that I did not need (simply because they cost much, much more than regular lenses). The prescription was wrong -- I had one from a different optometrist before the appointment and another one after the appointment and the one from America's Best was incorrect. I spoke with the store manager, and their corporate offices, and they both refused to fix the issue because more than a month had lapsed between writing the incorrect prescription and me complaining about it. This place could care less about providing quality service. It is ONLY concerned with $$$ and maximizing their profits. NEVER go here.

Rude staff, waited 45 minutes when I was first customer there and only customer whole time as soon as they opened. They sent me out the door with someone else's prescription contacts and were rude when I had to come back and exchange for right ones. Absolutely disgusted with this place. Would never recommend to anyone.

These scammers opened up a store across the street from where I live and were running ads touting their "two for $39.95" special. I fell for it. Set up the appointment and went in for my exam. Before I ever saw the optometrist. I had the tech give me the test where I have to look and see the house on the hill come in focus, then they tried the air-puff glaucoma test (I hate it, rather have the Goldmann's tonometer instead). I get talked into the Vision Field Test because they see on my form that I have high blood pressure. I don't pass it and I get told that could be a serious problem.

This review is specifically about the Colonial Heights, Va. store. I did not even get as far as having my eye appointment or ordering contacts; this review is about the chaos taking place in the store and the complete lack of professionalism exhibited by the manager on duty Saturday, October 17th 2015. When I entered the store, there were about 4-5 customers with family members waiting. At least 2 employees were up front, and one man waiting was getting agitated and began cussing loud enough that all could hear, including the children. After standing 7 minutes with no acknowledgement that I was there (two employees were helping other clients) I moved toward the back to get away from the cussing.

I'm not one to take time to do these things, but I think the public should know about this business. I made an appointment for an exam and 2 pairs of glasses for $69.95. I think they worded the deal, "2 glasses with a free exam for $69.95". Now, I have regular lenses, nothing special. I picked out my 2 frames under the "$69.95" shelf, and sat down to go over everything and to pay. Now, I know I would have to pay a little more because I got sunglasses and that needed a tint, plus my regular glasses needed anti-glare. I'm thinking, maybe $125? $150? That's fair, right? I'm not looking to get a free ride, people need to get paid. No... they charged me $215.95 PLUS the $45 exam fee!!! FALSE ADVERTISING!

I would like to congratulations for the best customer service I received. I order my glasses and within a week the glasses arrived. It was fitted and the glasses were cleaned. Everyone was so helpful and kind. If you're looking for a great pair of glasses go here. Store 82 Ave, Portland Oregon.

Less than a year ago, second time I've been to America's Best. This time I noticed with my new glasses that I spent over $400 for I could not see very well. I thought it was just me having to get used to my new prescription. What the doctor said, my eyes have gotten worse within the last year. Well I did not go back to them. This time I went to my normal optometrist. My glasses were totally wrong for me from America's Best. I do not recommend this place to anybody. It will mess your eyes up. They're not competent doctors.

I was hesitant to schedule an appointment, but I was on a tight budget and in desperate need of glasses. I figured I would at least get the two pairs of glasses to get by until I could save up for a pair I liked. I was not expecting such a positive experience. The staff at the League City America's Best totally exceeded my expectations. The store was very clean and the glasses cases were all fully stocked. Even though I was about five minutes late due to traffic, I was able to see my doctor almost immediately. The doctor took the time to explain every test (with visuals) and what it would look like if something came back abnormal, even though all of my tests looked good. My appointment was a week ago today, and my glasses already came in. I know that there are independent stores that have bad customer service, but it definitely was not the case in League City, TX. Will recommend to everyone!

This review is specifically for their King of Prussia, PA store. My family has been coming here since 2008. 1) The first time we came here, we finished our exam and went to pick our glasses. Out of a whole wall of glasses, we COULD NOT find one pair that was decent. They were all so old-looking and ridiculously tacky. Alas, I remember I went for a BCBG gray pair that I reluctantly picked (I only wore this for like 2 weeks). So we sat down to get them adjusted and the woman COULD NOT adjust it fit for my nose. My bridge is kinda low, but I've never had this problem at previous places. She just bent the nose pads in 30 different positions (some were so ridiculous and crooked) and she finally gave up and tossed it to another old lady. She started adjusting it many times and started complaining and saying "impossible" the whole time.

I felt that the quality of the eye exam was top notch. I got 2 pairs of glasses for about $70 that were well made. The people there were all very kind as well a professional. I expected to sacrifice some quality in the experience because the price was so low but that was not the case. This was about the 4th time I have gone for an eye exam and glasses (at different places) and this experience was by far the best. I went to the America's Best at Golden Gate in Mayfield Heights in the Cleveland Ohio area.

I made my first trip to America's Best today. The eye exam was very thorough, and the doctor was caring and pleasant. The young man that took care of my eyewear order tried his best to upsell me on everything I needed, but was fine when I told him that I'm on a very tight budget and could not go over a certain amount. I have worn progressive bifocals for at least 15 years now, and I knew I didn't want to go to lined bifocals. I had been quoted approximately $170 for 2 pair of glasses and the exam, with one pair being a lined bifocal and the other pair being single vision sunglasses. I had them do one additional test on my eyes, so my total came to $178 for all.

You pays your money, and takes your chance, is how the gamblers say it. But you really don't have a chance here. You never did. Google says these people are at a 2.2 rating which is horrible. Do not be fooled by the reviews rating that they post which is still quite low around 3.0 - I don't know where they got these numbers for their reviews, or where the reviews are? Oh wait a minute the reviews rating is in their own advertising and not Google maps. Pretty tricky.

I ordered my glasses 9/9/15. I was told I'd receive ‘em 7-10 business days. I was given a promise date of 9/22/15. Today is 9/25, I still don't have ‘em. They're still at the lab in Alabama. Next wk I’m told. Don't use America's Best ever. They suck!

I have been with them for over 20 years. My last appointment they fitted me with glasses. After 4 months the film came off. I took them back and they said they were in the guaranty time period. I got a new pair. Now it's been 4 months again and the film is coming off again! I purchased their glass cleaner and have used it faithfully for this time. I know they will tell me they can't or won't help me. I will let you know.

I would never go to America's Best again. The information regarding the return of your eyeglasses is false. They tell you that they will be ready within 7 to 10 business days. I called back several times to check if my son's glasses were there but was told that they do not know when they would be there (at this time it had been 3 weeks later). Then, I asked for the manager's name and to speak to the manager. I was told that the manager was not there and that he would be back in tomorrow around 9 am or 10 am. I called the next day and was told again that he was not there so the assistant manager tells me that my son's glasses were being shipped from Mexico and they were not sure when they would arrive. What? I think that if the customer service would make you aware that your glasses would be sent from Mexico then I would have been able to decide if I wanted to continue with the process of this transaction.

I made an eye exam appointment for my daughter on 9/12/15. Our appointment was for 9:20 am and we got lost, so we called to ask them where they were located in the mall and the Associate that answered the phone was asking all kinds of questions instead of just giving us the directions to their location in Winter Garden, Florida. We finally get there and it is now 9:30 am and the Associate at the front desk says we are not listed on the schedule. So, we proceeded to show her the email confirmation stating the appointment was confirmed. Then she said "give me one moment", went to the back of the store and then came back to say that the store manager cancelled our appointment because we were 10 minutes late.

I had an examination on September 12, 2015, at the Kennesaw location in Georgia. I was told over the phone that my examination with a pair of glasses and contact lenses will be only $79. Well, what I am surprised, I received when I checked out. They told me that my exam, lenses and a pair of glasses were $289. I told the tech, when I called on Tuesday, I was told only $79. I was very angry. I didn't pay the $289, I ended up paying $165, that's because it didn't get the glasses.

They called me the same day they saw I wrote a review. The store manager said sorry. I had a new box of contacts ready to be picked up at the store within 24-48 hours.

I was scheduled an appointment on Friday 9/11 at 9:20 am. Since I came couple minutes before 9:00, I wait outside until they open the door. It was 9:05 and the door wasn't open yet. It is now 10 minutes to 10:00 and doctor is not here yet. Employees are cursing, and talking real loud.

Brought in my prescription, great customer service. Did not try to sell me everything that wasn't nailed down. My glasses came in on time. Prescription was perfect! The price for all was very fair! Gladly return again.

I went in and waited forever. Didn't have a problem with that. I specifically asked for glasses that wouldn't scratch. Asked for Crizal lenses and Transitions lenses on both pairs. The lady didn't explain to me that they would be plastic and would scratch. A nose clip had fallen off and they fell off my face twice and I went in today which I just left and said, "No, we can't do nothing. You're better off getting another lens." Then she said with a smirk on her face, "Remember if they're not in your face they should be in their case," like that was funny or my fault I dropped my glasses. I wasn't expecting them to fall apart. I spent 250 out of pocket which my insurance covered another 250. So yea bad customer service.

Thought I try America's Best. Had an eye exam and purchased glasses for $500.00. When I picked them up they were completely wrong. They gave me another eye exam, and reorder my glasses. When they came in they again were totally wrong. Even the eye doctor they referred me to said "don't go to America's Best" and they laughed. I demanded all my money back included the field test! I waited 4 weeks for glasses I couldn't use and all my time and gas back and forth. Save yourself the trouble and go some place else.

Went into the humble location and the key holder and manager were very rude and very unprofessional to say the least. I had such a horrible experience at this store. There was a lot of talking and playing on phones. Corporate does nothing.

My wife and I went to get an eye exam and fitted for glasses and contact lens. The eye exam was very routinely conducted and afterwards, my wife and I paid over $500 for glasses they said we needed. When the glasses arrived, they were incorrect and were worthless. I went back for contact lens and we're told that I needed another exam. I left their store with nothing except an unpleasant experience. This place is a ripoff. Stay away from this place.

I'd like to start by saying I was a previous customer of America's Best and had the 5 yr plan. So I decided to do it again and this time I had an awful experience. First the exam was 5 min long and it was 45 min after my appt time. When I got my trial contacts, I knew right away something was not right and they were not helpful. They told me to just get used to them. I tried wearing them and had to remove them about an hour into it. Went for a follow up and had a re-exam. The dr was short with me and I was waiting again for about 2 hours and had an appt.

Went there for a pair of 69.95 glass, tried to sell me a 300$ pair so I walked out. I am the customer. You don't tell me what I need. It's my money. You give me what I want. I will never go there again.

First off, I want to start by saying that their stores are filthy! Very disgusting and dirty place. The staff is very unfriendly and unprofessional. They have inexperienced Opticians helping you with your eyeglasses. They must just hire anyone and train them to sell (and upsell) because when I went in to get my progressive eyeglasses checked not even one Optician knew what to do, or how to check the prescription on my eyeglasses and they refused to let me see doctor to get the prescription checked. They kept saying they will "adjust" my eyeglasses to see if it helped, but they were horrible at adjusting and doing their job. Their frames are cheaply made and not durable (even some designer). Mine started peeling off the same week and I take good care of my eyeglasses. Do not waste your money in this ** company, it is NOT worth it.

I went in to AB for an eye exam and glasses. Went to pick up my 2 pair of glasses went back not even a week later as one pair was good, I could see out of it, but the second pair I could not see. They told me then that they made one pair off the new prescription and the other pair off my old glasses. I said, "why?" They said some people have a hard time adjusting to bifocal. I told them I paid for 2 new pair of glasses with the new prescription and that is what I want. So they sent them back again. I have been in there 4 times to have them adjust them - the legs are too long, so they bend them and now they stick out too far.

I went to your Bellingham location yesterday and had an eye exam and bought 2 pair of glasses. I just wanted you to know every person in that location was really great. They were so helpful. I walked in the door and immediately the person at the desk welcomed me and got me started. Then the next person called my name in less than 5 minutes. She took me back to the first room and did her part by doing the preliminary tests. When we finished, she took me to the waiting room. Again I was there for less than 5 minutes and the doctor came. After the exam she took me back to the entrance where all the frames were located. I picked out my frames and the sales rep took great care of me. The whole thing was a great experience. I don't know how the actual glasses will be, but I will let you know.

This place says 2 pair for $69.95. All said and done they wanted $272 for 1 pair. There is no $69.95 deal so I went to LensCrafters. It ran me $99.00 and had them 1 hour later. America's worst is ripping. Stay away. They are wallet stealers.

I went to America's Best for eyeglasses after getting contacts from a different source. I was told over the phone that the advertisement was accurate. After waiting a half hour while the exam staff had a 30 minute social conversation with the door open I went to the desk to inquire if the 2 pair for $69.95 was a true and accurate statement and was summarily informed that the exam was free, the eyeglasses were $59.00 but the prescription could start at $160.00 on the low end. So we're spending $200.00 walking in the door even before we get to purchase glasses other than the cheap $59.00 in the false promotion. I asked again about the price and why I had to wait 40 minutes for an appointment that I needed to arrive 15 minutes early for. It was a good decision to ask about their policy before giving them any banking or credit information. My appointment was canceled immediately and I went back to my previous doctor.

Both my daughters needed glasses and I saw the ad for America's Best - neither have optical benefits - so I suggested they give it a try. They both came out from the Shelby Twp office with the office visit and two pairs for a total of $69.95. All personnel involved were courteous and professional. Good experience!

My husband had bought eyeglasses from Greensburg PA America's Best. The stem fell off, we went to store, the representative Virginia started arguing the warranty in front of everyone in the store - rude, disrespectful, unprofessional!!! She continued to refuse the warranty. I asked for paperwork, she printed a form that has no signature from Mike, nor does it say warranty was used, glasses replaced! It was outrageous the way she over and over argued with me. Finally said, "I will GIVE you that!" I paid for this purchase and warranty! She has no right to berate, argue in a public setting with a store full of customers! That Virginia is rude, and not a rep that I want to have do that to me as a customer!!!

I can see better out of my old glasses than the ones they sold me for $157.00. The ones they made have a zone from 2.5' to 8' where everything is blurry. I will not buy from them again.

Patronized them in Lafayette and the eyeglasses were poor poor quality. Took them back three times before l threw in the towel. My vision at night were too poor for me TO drive and in the day glare were horrific. Moved back to Texas two months later. Got another eye exam in which eye vision results were totally different. Got new glasses - end of problems. I will be visiting their store here to see if quality of exams and eye wear has improved.

Also a friend of mine ordered tinted glasses with them a year ago and the tint started peeling off after she got in the pool.

My glasses finally broke on Saturday night (bought at America's Best 3 or so years ago). Sunday morning I started checking America's Best locations and found 2 that were open on Sunday. I scheduled an appointment online at the location in Crestwood, MO. I also checked out the reviews that were posted and got a bit uneasy because of all of the negative ones. I got to the store a few minutes late and it was very crowded. The receptionist informed me that it would be a little bit and had me fill out the paperwork.

I went to the store at Wood Village, Or. I got great customer service. The first day I went to my appointment a little early. They told me to go ahead and choose my frames (I was getting the two pair bi-focals for 99.95). A few minutes after that I was taken for my exam. I only waited a short time for someone to come and measure the bifocal lines. That was on July 25th. They said it would be the 10th of Aug. when my glasses would come in and I got a call on the 4th that they were ready and I could come in that same day to get them and get any needed adjustments. They were very busy but I only waited about 15 minutes. I got excellent service and was told I could come in any time if I needed further adjustments or any other type of help. Everyone was extremely friendly and I appreciated that very much.

The frames were less expensive, but the lenses cost almost as much as my eye doctors clinic. I have worn glasses for over 40 years and this is the first pair I have ever had a problem with. Within 4 months, the lenses were so scratched, I had to get new ones. About 3 months later, the frames broke and had to be replaced. Now the lenses are so scratched again, I am forced to wear my old glasses (about 4 years old) until I can get back to my eye doctor and get a new script. I will never go back to America's Best - should be called America's worst!

First of all, I'd be amazed if you get out of there paying only $69 for 2 pair.. One pair of glasses cost me $157. My wife paid $158 for 2 pair. It would have cost us $170 if she skipped the "free" exam. We both wear bifocals. Also, I really can't see good out of these glasses. I'll be taking them back within the next couple of days. I've had them less than a week. Can anyone testify that they only paid $69.

I read some of the negative reviews, I would not get an appointment at my eye doctor. I had my prescription so I only needed one pair of glasses. I knew I had a astigmatism and moderate numbers that put me out of the Deal. 2 pairs for 69.99. When I was approached by the receptionist I told her I would need the thinner polycarbonate lenses due to my prescription. She was informative and told me that that lens cost 90.00 dollars plus the 60.00 for frames. The total would be 150.00. She then showed me the frames available. She then said "take your time and pick one you like."

I purchased two pairs of trifocals at the store in Vestal, NY. I could not see well with either pair. After 3 - 4 trips to the store (I live 45 minutes away), I had my ophthalmologist's office compare their script to America's Best (AB). They were very different. The exam at AB was not as thorough as my eye doctor's was. AB stuck to their policy and were kind enough to get me new lenses with my doctor's script. The script works much better for me. I had to go in twice to pick them up as I received a recorded message the first time which I was not supposed to get. Only one pair was there. When I had the person check the fit, she was so rushed as others were out and the store was very busy. My primary pair did not fit well. I made some adjustments myself and finally got them to feel good and fit well.

Doctor that examined my eye gave me instructions to follow for a week for my eye to heal. The attitude she had towards me made me feel stupid. I felt like somewhat she did not mean it though it made me feel uncomfortable. Her remarks were not needed whatsoever and I will no longer come to the Portland location anymore.

Irving Texas location. Eye exam for reading was awful but for distant driving was good. Gave blurred vision for reading at a computer. Upgraded to 2 new frames with polished edges. Received a bad precision cut lens on one of the glasses without polished edges on both. Manager gave me only 69.95 instead of 104.95 as paid to leave the store. And before I left, the manager said "the technicians will not do polished lens for you cause I won't let them, because we can't service you. More so, the o.d doesn't have time to adjust your reading lens." This place on belt line is evil!

I have been a customer at America's Best for years and have had to wait for service sometimes for 30- 45 min. Today I had an appointment for 5:10 pm and due to traffic I called to say I would be late. I was told that if I was more than 15 min. late I would have to reschedule. I told them I would be 20 min late and was told I had to reschedule that it was store policy. I spent 45 min driving there already and they couldn't accommodate an extra 5 min. No exceptions. Why is their time more important than mine. They don't mind making me wait. I am now a former customer and will share my story with all my friends and will no longer take my family there.

Doctor Thomas ** at the Tatum and Thunderbird branch in Phoenix, AZ is the stupidest eye doctor I have ever come across in my life. Firstly, he will make you visit the office several times before you can even get your prescription. Secondly, I told him several times to prescribe me Acuvue Advanced. The only reason he won't is because they are discontinued and he can't make money at this office by prescribing them. I told him several times that 1-800-Contacts have the contacts I want in stock and I have worn them and never had issues with them. Unlike Acuvue 2 (that he did prescribe) which makes my eyes dry. When I told him that the Acuvue 2 contacts make my eyes dry, he told me to wear my glasses and not wear contacts for more than 3-4 hours a day. WHAT THE F??? What an idiot!!!

After placing my order I was immediately charged for my contacts. It took all day to verify my prescription. When an issue was found with my prescription I still had to call to cancel and was told it would take 3 to 5 days to return my money. If verification is required why am I charged hours before the company knows if an order can even be placed? Very angry!

I arrived early for my 5:00 PM appointment and Receptionist as well as Doctor decided there would not be enough time to see me due to paperwork. I took paperwork anyway and finished still before time for my appointment and still wasn't seen!! Never mind I traveled 30 minutes to get here on time. Never mind others were still waiting to be seen. Just forget about recognizing you are behind and calling to reschedule appointment a hour or so before appointment. Lens Crafters will thank you shortly.

After 1 year and 3 mos the earpiece on my sunglasses I purchased at America's Best broke. The break was where the metal of the earpiece met the plastic that goes around the ear. We knew the 1-year warranty on the frames had expired so did not expect them to replace the frames. We did, however, think they would consider ordering an earpiece and replacing the broken part at a reasonable cost to us. That did not happen. The ONLY thing they offered was a pair of new frames for $99.00 and would NOT discuss it any further. He asked to speak to the manager and the person he was speaking to said, I am the manager. Another close by employee offered up, "Have a nice day!" as he turned to leave. Additional insult!!! Would never, NEVER do business with this company again.

Well, let's see. I went to get my glasses, they screwed that up. Now I gave a second chance, I got my wife glasses, I got those on time. Now my kid's glasses have been almost two weeks and I can't get an answer neither from customer service or the store. How hard is it to ship something that their excuse - the lab is having shipping problems. Wtf. Is that really your best excuse to a customer? Wow. Never again. I'll rather pay 100 plus for an exam somewhere else. Sorry, you guys suck **.

This has been a 1 star experience at best. I walked into the store a few days before just to see if I liked any glasses they had. Nobody greeted me, nobody offered any help, nobody acknowledged my presence. This in itself should have been a red flag. But unfortunately, I returned to get my eye exam and two pairs of glasses. Once again, nobody greeted or acknowledged me in any way. I waited 10 minutes just to talk to someone to get started. I knew what frames I wanted and what I thought would be an hour at most turned into over two hours of waiting and standing around. Five minutes was for the actual eye exam. After waiting, and waiting, I finally sat down with somebody to show them the frames and what I wanted done to them. And the woman sits there and talks smack on the customer before me. Did she talk about me to the next customer as well?

My name is Penny. My boyfriend is currently incarcerated and his contact has torn so bad. In May I contacted America's Best to get him a pair of contacts to send to him. So he can see his prescription at that time still had a month before it expired and the dr. refused to help me with a new pair because he forgot to come in for a follow up appointment. Sorry. How is he suppose to do that if he is incarcerated?

I have plan care. Have shopped with you before. And today I came in to get some glasses. Come to find that I no longer can make a half payment now and the rest later. Shame. What a shame not everyone has the luxury to pay everything. You just lost $580.

They do not give extended wear contacts. I left there without comfortable feeling contacts. I also wore contacts for 10 years without problems. I will have to go to another doctor… Very bad customer service.

I went to this company saying I wanted to try contacts. I was given a contacts test which is required I know that, but I couldn't get the lenses out. I got really close yet they kept repeating themselves and even laughed at me. One employee came over and said "Mmmm that girl STILL doing that. She been doing that for 40 minutes!" And laughed at me. Then the other employee told me that they don't have time for this. Took them out for me and told me to leave and come back in 2 days to retake it.

It's true that the people that work on the floor are very polite and treat you like if they knew you for a long time. Now I did my eye exam and ordered my glasses. I could not see properly so I went to another place and had a new test done. I had to replace my glasses. I feel like I lost my time and money

I'm amazed at all these locations that are charging extra or giving horrible customer service! I've been to my location twice now and have been pretty satisfied with my care. The doctor took his time to examine my eyes and make sure he was accurate. I was called for my appointment on time and was not overcharged. I paid exactly 69.95 for my two pairs and free exam. Some people don't read the boards and pick glasses for a more expensive deal thinking all glasses on display are for the $69 deal.

I was very happy with my experience at America's Best. I have never worn glasses before so this was all new to me. Upon arriving, the staff was very friendly. Both Dr's that examined my eyes were very informative and professional. When I went out to pick the pair I wanted, the man that assisted me was very helpful but not pushy. He was very easy to talk to and was attentive to all of my questions and concerns. I have recommended America's Best in Harrisburg to all of my friends and family. Thank you to everyone there!

This place charged me to be in a club to save money, and then jacked up the price! And when I made a appt. it took hours! I do not recommend this place to my worst enemy! And the workers are very rude also.

If you are going to America's Best for glasses check out the fine print beforehand. I went in for the advertised special for 2 pair and free exam cost of about $115. AFTER the exam they quoted me a price of $270. I didn't take that deal but I had to pay them $45 for the exam. Be careful.

I paid over $200 dollars at the end of December. The frame have broke not once but twice in the same spot on the handle of the glasses. After it broke the 1st time it was March the first time I had 1 free lenses replacement so I got it done. They didn't have none of my frames in the store and told me it would be 2 weeks. I told them that it’s kinda hard since I'm in college and I'm blind without my glasses. They couldn't care less. Here it is June and it broke again. I'm not paying for another frame from this cheap ** place. I've had glasses from other glass places and I've never had this happen. The most I had to go in to their place is to have them fix them from sliding down my nose.

I wouldn't recommend America's Best to anyone. They have absolutely no customer service. They had me waiting to speak to a manager for over 30 minutes. I finally spoke to the manager to verify the information that I was told over the phone, which was a complete lie. Then he proceed to tell me the correct price...Said it must have been a miscommunication on my part. By that time I was irate. I even told them that I had to leave work early just to make it on time and all he could do was say "sorry." This place is a complete joke.

I called this morning and got an appointment. I walked into a friendly helpful staff. I could not have asked for a better experience. The Dr. set me up with cheaper contacts and best feeling contacts I have ever worn. I paid for the eye club membership and saved two hundred dollars. If I would have went anywhere else I would have paid three hundred more. I will definitely recommend America's best contact of DeKalb Il. I couldn't have asked for a better experience.

Went to this store mostly because it was convenient to where I was located. Ended up having to go back 3 times so far, and from what I can tell it will take two more trips before they get it right. I've renewed my glasses 4 times over the years, and this is the worst experience I've had to date. The doctor was good, and the lady that did the exam was professional and personal. But the staff out front where you pick the glasses out and order sucks. If they spent half as much time listening to the customers as they do talking and laughing with each other, they would be a lot better off.

I spent the hours plus waiting for the doctor trying on frames. I am a woman who wants reading glasses women's frames that fit my large boned face. I chose two that complemented my lifestyle - both easy to take on and off, one that was light and flexible for my purse and the other sturdier for my office. Clerk tried both pair on me and measured the fit. She then ordered my "office" pair twice. When I called to ask for a resolution, I was blamed for the error in several ways - "Didn't you check the order?", "Didn't you notice when you picked them up?", "** does not make mistakes, it must have been confusing when she was worked with you."

I am very angry, I ordered 2 pairs of glasses and yesterday they called me saying that they were ready. I came to the store, they have me one pair and they made me wait 47 minutes to tell me that they couldn't find it. No one apologized or anything. Now it's been 20 minutes and I'm still waiting to talk to the manager. This is the American Best in Westchester. The customer service is terrible, they aren't trained to do this.

Wrong prescription first time. Waited another week for "corrected" prescription. Still not right and had to return them again. They tried to talk me into trying them for a few days to adjust to them (As they did the first time) so I demanded a refund. Cheap, cheap frames and lenses.

I've been using America's Best for 20 years in Lafayette, Louisiana. The quality of staff steadily has declined rapidly over the last 2 years to the point that it is unbearable. Wait time has gone from about 10 minutes to hours. Finally leaving them!

And after contacting the company I received an email indicating that I should go back and have the eyeglasses checked out. After the manager checked them she indicated that they would be replaced at no charge to me. The original glasses frames started to wear strangely and were discolored. The manager indicated to me to pick out any glasses in the store and I actually got a better pair 100% titanium as the others were plastic! No charge, no problem just fantastic customer service.

Poor customer service - Towson location. This particular location is in desperate need of staff training in customer service. And in providing prompt and timely appointments for customers. The receptionist could not provide any information to customers. There were several customers who arrived past my appointment time and were seen for pretesting immediately as I sat and waited for my name to be called. At that point, I did not stay to be called and I will not use America's Best nor recommend them ever again.