America's Best Contacts and Eyeglasses Reviews

I thought that $69 for 2 pair of glasses including the eye exam was too good to be true... To my surprise: the exam used state of the art machines. Great experience. The manager of Dania **, Paul, was so incredibly helpful! The frames were really nice! So I even bought a third pair - as sunglasses!

I went to America's Best for a new contact lens prescription in January. I have an allergy to silicone-based products and have specific contact lens materials that do not irritate my eyes. I told the doctor all about it. The brand of contact lens I had been wearing had been discontinued, so the doctor ordered me trial lenses in another brand. They burned my eyes because they were NOT made of the material I can use. This happened twice more. Three times she ordered lenses that burned my eyes AND it took FIVE MONTHS. In May I asked for a refund and a prescription to take elsewhere. They very grudgingly agreed. When I got home I realized they had given me an envelope containing a prescription for EYEGLASSES, not contact lenses. This is why I added SNEAKY along with INEPT and UNPROFESSIONAL to their description. GO ELSEWHERE.

We had an appointment 2.50PM and after 40 minutes wait we asked what was going on and they said "Well... It's been very busy today...it will soon be your turn!". Not even "We're so sorry, we'll give you discount or something for compensation" or anything, they barely flinched or cared. They suck! They don't care about you as customer, so avoid them. I expected bad experience from a low price provider but that was just really, really bad. So after 50 minutes we left and do not have any intention of ever going there again!

Contact lenses are considered medical devices, therefore you cannot switch brands without approval by federal law. When you go to America's Best you are written prescription for their in house brand which is not carried by other, cheaper online retailers. The cost of a year of contacts through America's Best is $300. For the same contacts under a different name (think brand name and generic) through Contact Lens King you pay $104. But because the NAME is different the eye doctor must approve this. Which they don't like to do because now you aren't buying their grossly overpriced contacts. If a medical doctor refused to prescribe you medicine that you could obtain at a better price from a different pharmacy they would lose their license. This should be no different.

I had an eye exam at America's Best, I was informed I had cataracts and that why I'm seeing double/blurry. I went to LensCrafters and there's no sign of cataracts. If you go to America's Best you'll definitely need a second opinion. Also, frames are cheap garbage!!!

Worst pair of glasses I have EVER had. And I'm old. Never again. Glasses weren't 6 months old and full of scratches. NOTE: I ALWAYS used the special cloth. Always. I'm thinking (1) they charged me for but didn't do the coating or (2) it was done poorly with cheap materials. My advice: don't go there... I won't.

If low reviews isn't enough, they also have a D rating with B.B.B. 1st visit: should have walked out when (dr.) ** (llr license **) asked me to guess, and I'm using the term Doctor lightly. Michelle was great at helping me pick out glasses. She also informed me the (doc.) didn't do a contact exam even though I requested one, but no biggie. They could use what exam they got. 2nd visit: picked up trial contacts and glasses. Great staff. 3rd visit: left eye on glasses and contacts was wrong. They said wait 2 weeks adjustment period, which I did. 4th visit: Doctor wasn't there Wed. or Thurs so I made an appointment. 5th visit: which was an appointment. ** informed me I only had a contact lens exam appointment (which was a lie) so she would try to get the glasses right when the 2nd trial contacts came back.

My first eyeglass prescription with them was wrong. Blurry vision. I thought my eyes were getting worse. Almost had unneeded cataract surgery. I didn't realize that they made a mistake. So I returned to them again with a new prescription and the 2nd pair were the same, blurry vision. Each time I spent upwards of $300.00. How stupid I was. Thinking it was my eyes. Then I went with 2nd prescription to get a cheaper pair at Walmart. PERFECT VISION WITH WALMART GLASSES! DON'T GO THERE. I will never return to them.

I thought the advertised deal of 2 pair of glasses for $69.99 including exam was awesome until I picked out my glasses. The total came to be over $470. I barely got I of there for no less than $270. Apparently the 69.99 deal came with glasses that they didn't have in stock. All in all it was a big rip off and the glasses that I did get didn't improve my vision very well. NEVER AGAIN.

Made appointment for eye exam and wanted to purchase two pairs of single vision glasses at the special price of 69$. Had exam and when it was time for the glasses they would not give me the special because I have cataracts and they claim I must have polycarbonate lenses. I only needed glasses for a few months until I get my surgery but to no avail would they let me purchase the special. Dr. Would not change recommended prescription, wanted me to purchase glasses for 320.00 just to wear for 2 months. Will never go back to America’s Best because they are the Worst!

I sent my son in to get a exam and buy glasses 06/13/2019. After seeing the Doctor and getting his prescription he was assisted with picking out glasses with the help of Belinda. My son has a strong prescription, Belinda made sure to help him pick a frame that was best for him and lens options to optimize his vision. As a parent I cannot say enough about the patience and helpfulness of the employees and Doctor. Great job to Ross and his team on running a quality establishment and taking care of their customers.

Purchased glasses several weeks ago, originally delivered with lenses that did not fit the frame. Remake took several weeks, did not meet my timeline so had to travel abroad without vision. Returned from work travel and glasses had been delivered, but these are the wrong frame now, they are a different style and do not fit my face at all. Called in and they tell me these glasses match their paperwork, so it's on me to come back to start over or get a refund. I leave again for China in two weeks, so no way I get them back before another three weeks out of country. WTF is the problem here?! I just want the glasses I paid for.

While in Brandon, Fl I went to America's Best and got an eye exam and purchased 2 pair of glasses. Glasses are only several months old. Two days ago a screw fell out of the lens holder on the pair I was wearing. I started wearing the other pair. Today one of the nose pads fell off of the 2nd pair. I am back in Illinois so it is not feasible to return to original store for repairs. I am very less than pleased.

We have all seen the ad for exam and eyeglasses $69.95. So when they charge the insurance only $20.00 for the exam and charge my CC $49.95, when the insurance pays up to $70.00 for the glasses, what is wrong with this billing. Total to them is $139.95, they jack up the price on the glasses so they can charge more.... That stinks!!

America's Best Frisco, Texas is horrible! Went in and explained I needed a Dr's note for my work. I was very specific about what the note needed to say. I was told by an older lady at the front desk, "No problem. We can write the note for you and take care of you." I had to pay for the eye exam and ended up purchasing computer glasses. Dr. Preetty ** wrote a very generic note. I told her the front desk told me she would write the note. She wrote only a generic note. My work rejected it.

I went in for the exam and the $69 for two pair of glasses. I did finally get them but all I got was plastic lenses. No tent. No bifocals and some plastic frames that broke on day two. This place is nothing but a hard sell. They want to sell you over for $500 worth of equipment even with your insurance. I am older than the person that was trying to sell them to me and I have never paid that kind of money for glasses anywhere and never will again so if you have time to go in for a hard sales go ahead.

I went in 04/19/19 & ordered Two pairs of glasses. I paid over $225.00 for these Two pairs. One of my pairs was lost & I didn’t receive it until 05/10/19. The manager blamed the employee, “he’s new; still learning” & blames the lab, “they forgot your order”. Customer Service blamed the delivery driver, “your order was lost”. Either way, no one tried to rectify the problem. I wasn't even credited a percentage for the poor customer service, not even an apology was given when I picked up the last pair.

Contact lenses are medical devices and right now I am stuck with the wrong ones and cannot get this company to even acknowledge or correct this. The store ordered wrong contacts, were notified immediately, did not cancel wrong order, now unable to get them to fulfill correct order. Ignores emails. The store didn't know the difference between Sofmed 1-Day and Sofmed 1-Day breathable contacts. They entered the latter when the prescription as written by the doctor was for the former - the same lenses I have gotten from America's Best for years... The same ones clearly marked by the doctor on the prescription.

The eye doctor was very rude. The glasses I bought were supposed to be scratch resistant - within a week they were scratched by sheetrock dust. I would never buy another pair from them. They charge for every little thing - it's no deal.

On April 13, 2019, I ordered progressive lens glasses (from a Kelsey Seybold optometrist prescription) from America’s Best in Webster, TX at a total cost of $389. After a long 10 days wait for the glasses to be ready, the frames and prescription were wrong. However, store staff was trying to indicate the “outside” dr prescription could be wrong and frame was correct. Without actually admitting the frame and prescription were wrong, they reordered the glasses with the frame originally chosen with the correct prescription (or so I thought!). After waiting another 8 days for the correct eyeglasses, I still thought the frames didn’t look quite right but frame # matched my original choice. When I again said it did not provide clear vision, the store staff again tried to point out it was an “outside” prescription.

I have to question whether or not the ophthalmologists are even licensed! I was told by one that a miracle had occurred and that the astigmatism that I have had since the age of 9 was gone. Keep in mind I am 45. When I questioned if this was possible I was told that everyday wear of corrective lenses can do just that. I have been in the medical field myself for 17 yrs but am not a doctor so I questioned no more. 6 months later I went back only to be told by a different doctor in the SAME office that her colleague was full of **! SERIOUSLY? If I had not already spent the money for their eye club I would have walked out but seriously, no apology to the patient who wasted time. Not to mention now has vision that is way worse after wearing lenses that were nowhere near the right script! I will never recommend this place again. If the deal seems too good to be true...IT IS!! Steer clear of America's Best. Especially the Springdale Ohio location.

My husband and I went to America's Best Buy in Mesa Arizona and my husband had an exam and so did I. He came out with 2 pairs of readers glasses and I have astigmatism in one eye and I have 20/20 vision the other but I also need to have bifocals. But I just went to an eye doctor here in town because some lands and my one eyeglass keeps on falling out and they told me that it doesn't have anything and it's just a big piece of glass. But my other lens has Progressive and no wonder I've been getting sick my glasses back several times and had the scary place and no one ever told me that it was my left. I was doing all the work for my right eye or vice a versa so thanks America's Best Buy for taking my $400 and giving me nothing. What a lousy company. I will never go back and I hope if anyone reads us you will not go back either. I will be calling America's Best Buy and letting them know what I think. Thank you.

I recommend only people with very low correction believe this statement! I did purchase a pair of glasses, but could barely afford one pair. I wanted more upgrades, but couldn't afford them. I spent close to 300.00 on one pair of glasses. Young kid helped me. Very nice, but when I picked up glasses, I didn't like them on my face. I should have taken a friend. Don't depend on their employee's expertise. Now I am the owner of a pair of glasses I don't like to wear outside of my home. I would never go back or recommend this place.

Bought one pair and when I picked them up decided to also pick up the second pair for the Special offering. Had difficulties with pair #1 fitting properly and made daily trips back until it was finally corrected. This was not the fault of AB, but of the sensitivity I have with wearing glasses. MARGIE continued to make adjustment for me with a SMILE and understanding until she knew I was fully satisfied. So finally after about 5 trips back, I think we there with the adjustments, but yet so was reminded IF I still have any problems to make sure to return for further adjustments. All of the associates were Great and they know what it takes to have a fully satisfied customer with the products and services they provide.... Thank you Margie.

Nothing but the old "bait and switch" jazzed up. They claim 2 pairs of glasses for $69.99. But they don't tell you a "protection package" is added to each one. If you want transitional lenses, you are charged a package price for each lens. In short, I would have been much better off to have gone somewhere else... ANYWHERE else. This company could certainly use transparency! My first and definitely last visit!

I called on 4/15 to advise about having prescription lenses placed in designer frames. Placed on hold greater than 10 mins. Was told they could. Came into store today and was told they couldn't. Don't say yes one minute and no the next. Waste of my time.

I had an eye exam for contact lenses in the beginning of April, they told me my kind of contacts were not available that I have to wait for the trial pair to come in the mail. It's been almost 3 weeks and they still haven't gotten my contacts, not even the trial pair, I even paid extra for the eye care club. What are they being delivered on a pack mule? In this day in age of express shipping I should not have to wait over a month before I can actually get the product I paid handsomely for! I regret going to America's worst, any other place would have been better.

My last two pairs of glasses have been a disaster. The frames are too weak to hold the lenses but they don't tell you that, Pair one, the lens fell out. I don't remember how many times. A gal in San Pedro had to fix them on one vacation. My newest pair Jan 2019 has been back for tightening three times. That is s a sign of of garbage materials. Now the left lens has fallen out and I have no idea where (they are primarily reading and I hang them from my neck). So tomorrow I'll go back and will get a big long sob story and then go to a different store.

I was so disappointed after being examined and receiving my glasses that prescription was wrong; had a second examine by a different doctor and after receiving second pair prescription was, again, wrong. It was insulting when employee “made an adjustment” (by taking lenses out and putting them back in, that doesn’t change prescription in any way). Only one test was performed to check my eye health - they obviously want you in and out. The cost is the same as Visionworks but at Visionworks they care so much not only about your vision but eye health. One star is WAY too much for America’s Best...

My husband and I have been customers of America's Best Contacts and Eyeglasses for the last two years, even becoming "members" paying the extra fee. Two years ago I never received my contacts weeks after my husband had, so I called to report this. Fast forward to a month ago, when I called to report that this time I again did not receive my contacts when my husband did - and I was accused of lying about not receiving my contacts in the mail. And with a nasty tone being told I "have a history" of doing this.

I was a little skeptical after reading some reviews. I had gone to one very expensive highly rated eye dr. for over 20 years. A year ago, they told me I had cataracts that needed to be corrected. Once it was determined my insurance would not cover, I didn't have the amount needed to even be able to schedule and of course, no payments accepted, I could not do the surgery. They didn't care, didn't offer to help. I have spent thousands over the years in this place. But they wouldn't help. I decided to take this route.

I went to America's Best in Henrietta NY and I was requesting an exam for contacts and eyeglasses. We went through the entire exam and the dr told me that we were finished and to go ahead and pick out my glasses. And I said I made it clear from the time I set appt that I also wanted contacts, he simply said, "I don't recommend contacts to people with bifocal," and turned his back on me. I know many people with bifocal contact lenses and this doctor has no business telling me that I can't get them. I have now wasted my yearly exam on something I didn't get!!!

The first time I went here, they delivered my glasses with the wrong prescription. They sent them back and said they were "correct to the prescription". Problem was, the prescription, which they did, was wrong but I did not find this out at the time. I told them I didn't think it was correct but they insisted it was. I have special shooting glasses which use a removable RX insert. I had this cut to their prescription at a cost of $150. After finally having had enough of lousy vision, I went to a different AB store. They cut new glasses and I have never seen this clearly. Now I am attempting to recover the cost of my shooting glasses insert and AB refuses to even reply to emails or pick up the phone. They tell you to leave a message and they never call back. Do yourself a favor and shop elsewhere.

I recently purchased 2 pairs of eyeglasses at the Daytona Beach location. Kathy was very nice and helpful. The glasses came in right on time and I am satisfied. I had shopped around and their prices are lower than most places. They do get busy so get there when the store opens... I think they should be open on a Sunday with the volume of business they do. I will return there next time I need glasses.

I went to America's Best in Moline, IL because they advertised a free eye exam and two pair of glasses for like $59.99 or something like that. The first red flag was that the optometrist who examined me did it shockingly fast. I've never had such a fast eye exam and I have been wearing glasses since 2008. I was worried then that my prescription wouldn't be correct, but just brushed it off as he was fast because he was good at his job, after all, he does this all day. But sure enough, once my glasses came in the prescription was so wrong that they made me dizzy when wearing them. I even commented on it while in the store and the woman fitting me said there was a slight change in my prescription and that I probably just needed to wear them and get used to them. I tried. And they continued to make me dizzy and make my eyes ache.

After going back 3 times to try & get my glasses adjusted to fit properly, I decided to choose new frames. I guess because they had already cashed my check 3 weeks prior, I was made to feel unimportant. Though there was no one there picking out glasses, M pulled C (who was helping me) aside to let her know she was not to spend a lot of time with me because they had 65 appointments scheduled. M didn't even try and talk so that I couldn't hear. C was nice and wanted to be helpful, but her superior would not allow it. Because I felt rushed, I now have another pair of glasses that don't fit correctly. When I went to pick them up, the receptionist was handing out glasses. She was doing her best, but not trained to do any adjustments. Just very poor management and service there. I've been there for my last time.

I was upset about my glasses because they weren't right, The guy that fitted me with the glasses when they came in kept adjusting the frames.... I kept telling him they weren't right. He said, "You'll get used to them." I was so upset... I called them yesterday and talked to the manager... She is ordering me new lenses and making the glasses right... I'm very pleased.

Great prices! WORST SERVICE!!!! The America's Best in Memphis on HWY 64 should be avoided at all cost. True the prices are nice, but good luck on getting what you pay for. I should have known that my frame order would go wrong when at the same time I was ordering, 2 customers came to pick up their glasses and got the wrong glasses back. I was told my glasses would take 2 weeks to arrive. Three weeks went by and no call. I called to check and heard "Oh they are on backorder." No one bothered to inform me of that, but cool. The next day they called to say the frames arrived. I drive 20 minutes to pick them up. When I left the store in the car I noticed they were bent on the side. I went back in and the only person (Robert) that can help you reorder is busy with walk in customer and wanted me to wait over 45 mins. for him to help me with my screwed up order. Even though there were 6 other workers there. 2 doing nothing at all!

The doctor prescribed me another brand of contacts than what I have worn in the past. However, the doctor said if I had problems with new brand to come back as that I have worn contacts for 100 years. Just joking but a long time. I have been this particular doctor prior to coming a patient of America's Best. This doctor had another practice before joining AB. So today, I go in to pick up contacts with my insurance. The contacts the doctor prescribed are suppose to be in stock in the store. However, today they are not in stock. So the young lady offers to order them for me and tell me it will be a week before they come in. I thought that was the reason I changed contacts so I didn't have to order and wait for them. Anyways, I said fine.

I bought two pairs of glasses from America's Best. One pair of sunglasses (Digivue Elite) and one pair of day to day glasses (DigiVue Advanced). I was told I could not get Digivue Elite for my day to day glasses without paying extra for special lenses... This is not my first pair of progressives. I wore them for a week and found the quality of the field of view to be terrible. With my day to day glasses, I could not even read text on my phone without drastically moving my head to keep the text in focus. Something I Do Not Have To Do Now, with my current pair of progressives! The sunglasses, which are supposed to be even better than my day to day were even WORSE. I can barely read my phone and driving with them was so annoying and difficult since I could barely read anything on my dashboard without completely taking my eyes off the road to look directly at anything!

Do not count on anything they say as truth. My glasses always seemed to lose one lens. When you have not been in the store for a couple years, they send you a postcard with a coupon - Save $50 on Eyeglasses and another coupon - Free Eye Exam. When I took the $50 off coupon to America's Best, the 2 pairs of eyeglasses that they sell normally for $69, with an eye exam were now priced at $98 after being discounted $50. What a scam.

I had numerous visits to Lancaster PA's America's Best in order to get glasses. I found the lenses were not adequate for my vision after using them a couple of days... Also, the bifocal area was measured incorrectly... I had to push my glasses up on my nose in order to see through the bifocal area clearly. Additionally the glasses were apparently not measured properly as I could get my finger in both sides of the frame. After a numerous trips I decided to go back and get a full refund. I would not recommend this place! I ultimately had two vision tests from 2 different doctors because the 1st one from who the script was written it reported that I couldn't see clearly from them so they had to be sent back after a 2nd visit resulting in a 2nd script. And even after the 2nd visit, I wasn't happy with the vision using those glasses.

I made an appointment but didn't realize the real cost of $69.95 eye exam and glasses deal. The cost was explained to me that I would have to PURCHASE an upgrade for a reasonable two pair of glasses. It was also explained that there was no protective film on the lenses which would cause scratches on the lenses. This fact turned me right off and I cancelled the appointment. CHEAP MONEY FOR A CHEAP DEAL!

These glasses are cheap and scratch in a matter of days! They are dumb and they have no clue about the lenses. They refuse to stand behind the garbage they sell. I take every advantage to keep people from going there.

Miami Biscayne Blvd. location is so far the best place when it come to eye exam and wide selection of eyewear. The doctor is excellent, knowledgeable and professional. The whole staff are helpful, pleasant and always with a smile. The place is well kept and welcoming.

After hearing America’s Best commercials on television all day every day I decided to call to determine an estimated cost of purchasing 2 no-line bifocal pairs of glasses. I was given a price of $220 however after walking through the door the prescription cost increase my purchase to over $400. I was not prepared for this and expressed my concern that the commercials stated absolutely nothing about an increase in prescription price. Also the frames that you select from of course are of a lower quality and anything above the blue sticker increases the price dramatically. The good thing is I am getting two pairs of glasses for this price but it definitely is not what was expected when I made my appointment based on commercials and information given to me over the phone.

Summerwood TX location: Worst experience ever! I had a 10:30 appointment scheduled today. Called to let them know I was running a few minutes late and they said, "Thanks for letting us know." Got there literally at 10:41 - 11 minutes late and was turned away. They said they have a 10minute rule then you have to reschedule. No one mentioned that when I called so I went all the way down there to be turned away. Will NEVER do business with any America’s WORST Contacts and Eyeglasses! I asked to speak to a manager and to get an exception and was declined the courtesy of either. Unbelievable!!!

We seen the TV commercial about them being cheap and all. I ended up paying a thousand dollars on glasses. When I first went to the store, the employees seem awkward. They were mad at each other. It was 4 o'clock so I thought they are tired that's all. When glasses arrived, my husband glasses were not done right so they have to submit them for be refix. A whole month passed and I had to call to see what was taking so long. I spoke to 2 different employees. The first one told me that I lied and I just submitted my order like 2 weeks ago. I then proceed to tell her that was the second time then she told me that if I didn't like it I could have my money back. Told them why didn't they said that at the beginning. She was so rude I asked to speak to her manager. She told me she would call back, she was busy so I called back.

This will be my first time of going to this company. I went there to have an eye exam, a glasses with tint on it. Firstly, I had to go back to them because my frame had a huge opening between the nose gap and my frame was changed. Not long after, I went back again because my glasses was blurry, dirty and I cannot see something like a needle. I was told when I got to them that I need a bifocal which I never used before. I left and contacted their customer service online via e-mail.

They advertise 2 pairs of glasses for $69.95. I ordered their $89.95 for 2 pairs frames and one pair of sunglasses and one regular pair of glasses. The regular glasses have progressive reading lenses at the bottom. Price? $620. The glasses came in and I could not see at all through the sunglasses. Currently waiting on the reordered sunglasses. I will never go back here. America's Worst!!!

I have bought two pairs of eyeglasses along with contacts from America's Best and to tell you the truth it should be renamed as America's Worst! My second pair of glasses have been more than a headache. These glasses continue to get smudged and foggy, they attract dirt like an air filter, I clean them and they are worst, I used only micro fiber eyeglass fabric to clean my glasses and they have increasingly become scratched. Even though I have a coating on them, I have had nothing but problems with these glasses and will NEVER go back to America's Best for my glasses again. I now after just a few months of getting these glasses need to purchase another set. DON'T EVER BUY GLASSES FROM THESE SWINDLERS.

America's Best Contacts and Eyeglasses is perhaps the worst place you could select to purchase contacts or eyeglasses. I purchased two pair of glasses with insurance protection on both. The frame on one pair broke and they refused the honor the claim. What this means is that protection insurance is merely a cash cow for this company. They basically collect cash from customers under the disguise of protection insurance, which is some cases, amounts to about 50% of the total purchase. When and if the frames or glasses breaks, they then claim they have no record of the purchase. America's Best Contacts and Eyeglasses does a great deal of advertising. They tout their low prices and quick service.

I'd rather sit at the DMV on a Friday afternoon than wait for this hoopla. What is the purpose of scheduling appointments when walk-ins are taking priority. After signing in I waited about 30 mins to be called into another room just to wait some more. After finally getting my names called again, I go into a small office where I thought I was going to finally get my exam, wrong. I do a quick eye chart read, get sent back into the waiting room once again. After some more waiting, I finally get to see the optometrist, whom was fairly pleasant and quick.

My husband and I went to America's Best in Sugar Creek Ohio. He had an exam for glass at $50 and I had an exam for contacts at $89. The eye doctor did the exact same exam for us both. Why is there such a big difference in the cost. I will not go back!

I bought 3 pairs of glasses and have issues with all 3. 1 pair a screw fell out the very first day, later that night on the 2nd pair of glasses the plastic piece that rests on your nose kept coming off and the 3rd pair, I see double images of lights... TERRIBLE! Now, I have to waste time that I don't have to go back there.

The personnel at the Champaign Illinois store were extremely nice and very helpful. Even when I came back multiple times to have my frames adjusted until they were just right they were friendly and welcoming. With my original visit to the store they made suggestions for not only the best frames for bifocals but how to save on the cost. This is the best experience I've had in 50 years of having to buy glasses.

I was quoted $120.00 for an exam and 2 glasses, and it was $180. It was the exact same pair of glasses that I got before with a slight change in the prescription of one eye. I had them check the price I paid before, got the person's name, and specifically asked about the price, and was assured that it would be $120.00. I had a similar experience years ago with a cheaper price being quoted over the phone, and when you get there after making an appointment, and taking the time, and the exam to be told it is way higher. Frustrating. Makes you feel helpless in the face of poor customer service.

I was harassed by a customer for complaining to a store associate. It escalated into her coming at me calling me names, the associate ** got up and walked away while this woman half my age would not stop. I feared I was going to get hit by her. This went on for 3 minutes. Not one employee came to my aid. Store # 5121 Independence Missouri, I got a refund for the glasses that I couldn’t see thru, and the ASSOCIATE actually told me it was my fault, I’m a 63 yr old senior Citizen. My family will no longer do business with this company, my whole LARGE family wears glasses, this was my first pair, and I was very excited to have them. This store has rating of 2.6. Should have googled it first.

This is the worst doctor in the business, he needs schooling on best practices. He had the nerve to tell me that we need to reschedule my granddaughter’s appointment because he recommended to dilate her eyes and it would take an hour to take effect, and he had to go to lunch, and couldn’t continue on with the exam. Who does that? Don’t care for RUDENESS!

I went in for an Eye exam and to purchase glasses. Exam went well. I purchased two pair of Fendi glasses. Within months' time the arm on the left side broke on both pair. I took them back and they sent me to Irving to get replacements. Within two months the same thing happened again so I took them back and then I was charged for frames. That was just a basic frame but at that time I just needed glasses. Within 3 months they broke as well so I went back to my old glasses until I go for another exam somewhere else. Service was great but product sucks...

I got my exam by a Doctor and went fine. I was ordered trials. No mention that it takes weeks to get trials. After about a week was told 10 business days. WOW!! So waited 10 business days. No phone call so I visited to see what the status was. Then told they are on back order. So I'm out of contacts. Need more and no communication. So can't see. Have no contacts and finally got them to at least give me prescription which previously would not so I could order next day delivery through 1800 Contacts which they had in stock. So once got prescriptions it was written wrong and still not right. What a disaster. I'm writing this and can barely see. I wish I would have gone somewhere else. 30 years wearing contacts and this is the first time I felt so dissatisfied and not taken care of. They simply don't care.

Due to cataract surgery and prescription change, needed only left lens replaced in glasses purchased from them. Was told they only make lenses in pairs. Total BS. Took another pair I purchased at another glasses store and they replace only the left lens. Stay away from these guys.

I bought 2 pair of Glasses. I went home. Started wearing them for a day. Could not see good. Started getting headaches so I put other pair on. Same thing. Headaches. So I started wearing old pair. No headaches. I had surgery. Could no go to store 6 months. They would not help me at all. I paid over $300. I should have just threw my money in trash.

In my opinion, the worst glasses I have ever owned. I paid over $800 for 2 pair of glasses and neither are right. I now am shopping for glasses that I can actually wear!!! Several adjustments and still not usable.

I purchased 2 pairs of glasses from this company August 8th 2016 from the downtown Chicago location after not having bought a new pair of glasses for over a decade. The eye exam went well. Everyone was very nice including the woman that helped me pick my frames. I decided on the EZVue Traditional Poly Transitions Lens Package. Premium Anti Reflection Coating. No tint with polished edges in a Heartland Harper frame. The total came out over $500 for both pair. I pay. Go home and wait for the call that my glasses are ready. It took less than a week. Maybe four days. I get there and the attendant finds my glasses, puts a pair on my face, asks me if I can see, and then that is it. I had my two pairs of new glasses (one black and the other brown) in soft leather cases.

Three weeks tomorrow and I still don't have my glasses. After calling the customer helpline I learned my order was cancelled two days after I ordered them and two weeks later I called and they finally reordered them three days later! Now I find out that the lab has had the order but the store hasn't sent them the frames yet! They are hoping to have them ready in three more days by putting a "rush" on them, the same thing they told me a week ago. Worst customer service I have ever had and I'm 65. UNBELIEVABLE.

The first optometrist who gave me an eye exam should himself get an eye exam. My prescription was for that of a hundred year old woman. The second optometrist was very accommodating and actually knew what she was doing and wrote me the correct prescription for eyeglasses. Unfortunately it's a hit or miss but this store I recommend not getting the mail optometrist and getting the woman optometrist. Because he sure as hell didn't know what he was doing.

I have purchased eyeglasses for 27 years. With changes in insurance over the years I have been to Sears, LensCrafters, Thoma & Sutton & I think Pearle Vision for glasses. A few years ago I decided I wanted to purchase two pairs (to leave one at work) and there was a good promotion advertised at America's Best so I thought I would give this company a try! So happy I did! I have gone in at different times meeting a mixture of personnel. Some I hadn't seen before and others I recognized as working with previously. Each time I have been please by the kindness and knowledge of the crew.

I made an appt at AMC&E after my WalMart appt had to be canceled and there was not another available appt for a few weeks. I made the appt online for both me my 12 yr old son. After making the appt I read some of these reviews and started to get a little worried. When we arrived for our Saturday afternoon appt I was on my guard waiting for them to start lying to me or adding on products and services that I didn't need or knew nothing about or changing the advertised price. I filled out the standard paperwork for my son and I and then we both received our pre-test screening (i.e. the glaucoma test and a few other things). The lady that did the test offered an additional screening for $14 (don't remember what it was for). I declined and there was no further discussion.

Jenn who helped me pick out my frames and then informed me that they were participating in a Monster Jam free ticket event. I needed glasses anyway. Was definitely a nice way to save money! Jenn took her time and helped me find the best deal and value for my money. Last eye exam I had was 5 years ago and in the military so I didn’t have as many options. I will be back next time. Thank you for making it easy!

Once again, no confidence of ordering my contacts from this company. Every year, it's a different excuse from them. The online prescription doesn't match the written prescription. Errors happen, so I went into the store today, and they blamed it on a 3rd party company they pay. So now another organization has my information, and the local store said they have no access to fix. Nothing they can do. We are talking about my eyes. Would you trust them now? I'd rather pay double for better service and confidence than deal with them ever again!

I went to the location at North DeKalb Mall. Chose from their limited style frame of $59.99 just to end up with a bill of $400 because they charge per lens. You can easily get a better deal at Walmart even after paying for the eye exam. The frames they have there a definitely cheaper at Walmart, and upon that they couldn't give me the little cloth to clean my glasses with, that I should buy them because the free ones are out of stock, after all that money.

I went into America's Best to get new lens (I already had the prescription) put in existing frames. The sales rep was nice, but even after I told him I had had cataract surgery in both eyes within the year and would only use the glasses for driving in unfamiliar places (needed just a tweak to see street signs a long way off), he quoted me a price for the most expensive lens. I said no, not paying that. So he went to the next level and I agreed to the $144 price (after insurance cost).

After having my glasses for only for months the nose piece completely broke off, which should be considered a manufacture defect. I was told there is no warranty unless you buy one. What kind of company doesn't back their product especially for the cost incurred. I contacted them and they said they could give me 50% off a new frame but that was the best they could do. I've worn glasses all of my life and have never been so disappointed with quality and care about their customers.

I work 80 miles away from Opelika AL. America Best store. My appointment was at 5:30 pm. I arrived 7 min late due to traffic. The dr would not see me. No one was there for an appointment but me. I drove all that distance for nothing. Never will I go back anyway, I was only going to get my prescription (which I had paid for because I was a gold member) to take to another store (Walmart) because the glasses my family purchased was pure crap. We had to keep taking them back to replace screws, nose pieces, etc. KKR Owens - this group plenty of money, they are not going to respond nor help you. I will reply back if they do (don’t hold your breath). Please check the reviews of a co before using them. Wish that I had.

I went in yesterday at the McKinney TX office and asked if I could get a screw put in my glasses that I had purchased. Very nice well-dressed lady told me that she could help me and took my glasses. First off I should have known something was wrong when she took my glasses and left the Lenses that had popped out. She came back and told me that my Lenses would pop out again. Reason being she bent my frames and now the glasses are not straight on my face. This is just crazy, you go in to get a screw put in and come out with your glasses crooked on your face.

Second time I've used this company, both in Charleston, SC and Brick, NJ. I found them to be highly professional, thorough and they went out of their way to make sure I was happy with my purchases. In the Brick, NJ establishment two weeks ago, a young lady was even kind enough to fix my husband's frame for free while I shopped around for my frames. I have had my share of bad experiences that included incorrect scrips, bifocal lines incorrect and also my share of excellent experiences from high dollar eye physicians and I can say that America's Best is truly reasonable in their product they sell the consumer. They do not lack in service and/or experience in any way and I recommend you give the company in your area a try.

Went in 12/11/18 to get eyeglasses. Got exam selected frames & lenses & 619.95 for 2 pair... When the glasses came back prescription was all wrong, bifocal line up too high & they broke the arm of one frame trying to 'fix' the lens. Their customer service is absolutely horrible. When I called to try to discuss the problem they left me on hold for a long time then hung up on me. I'll never recommend it ever go back to these ppl!

Don't let the 69.95 price with a free exam fool you!! So I don't have eye care insurance anymore so when I saw the "two pair and a free exam for 69.95, I was elated. Everyone was very kind, but when it came time to pay I was told the total price was 570.00. Boy what a rip-off!!!

I bought a pair of glasses with Oakley frame. We paid $180 for frame plus the cost of two lenses. After 3 months when the both temples of the frame came off we realized that it was a cheap frame, it might not be worth $180. Anyway thinking that the manufacturer warranty would cover the replacement, we went and asked to replace frame. We were told that there is no manufacturer's warranty for frame and lenses in America's Best, we were supposed to purchase warranty. They told me I have to pay $180 again to purchase a replacement frame. When you buy a small tool such as hammer or plier or an appliance such as hair dryer or coffee grinder in Walmart it has one year warranty. In America's Best (Worst may be more appropriate) for a $180 frame no manufacturer warranty. Please never buy glasses at America's Best. It's a worst place with worst customer service. Later I bought a nice pair of glasses (Ray-Ban frame plus lenses) for less than $200.

I went it and bought two pairs, paid over $400 for both pairs and had warranties on both, within six months my frames that I used daily had broken. Went in only to be told "I must have forgotten to add the warranty on your glasses." Silly me just bought a new pair and made sure they was a warranty this time. So here we are less than six months later and needing my frames and lenses replaced under my warranty only to be told they can't replaced them without me having an eye exam and that they can't replace the lenses at all. But don't worry, it's only $290 out of pocket again for them...

I had an eye exam at America’s Best. I’ve always wondered why my eyes appear to be getting worst. It’s not my eyes. It’s the glasses. I only have medicine in the lower part. I have to hold my glasses at the tip of my nose to see. And their for distance. Never will I go back.

America's Best eyeglasses, I usually don't write a review, but in this case, I will. I got 2 eyeglasses and an eye checkup. If you want somewhere cheap go there and get the regular but keep in mind they are cheap glasses you can get at Costco. Go to a specialty and do a better job of checking your eyes. I will not use them again. Wastes of 70.00 I just spends.

Understand with the commercial/advertising that glasses at $69.99 for two pair with exam. No way, told price over $205 worked down to $174. Daughter broke glasses. Felt locked in. Beware. All a scam, false advertising. Shame on this company. Will never go there again. Only time will tell of quality.

Went in to get new lenses put in existing frames. Had to go to an specialist for my exam. They advertise 2 pairs of men's glasses including frames as low as $79.00 including exam. Well, I did get blended lenses and a non glare coating. The total was $275.00. No exam, No lenses for only 1 pair. That is $205.00. This is outrageous. If you want simple exam and crappy frames, this is the place to go.

Purchased 2 pair glasses. Week later took in 2 Kirkland frames to have new RX lenses in old frames (have birds & use these). As my lenses fell out of frame, took out Kirkland glasses to use while daughter went to get glasses repaired. Noticed the Kirkland glasses RX were my old lenses. Went to store and ask why charged and lenses not changed. Manager called me a liar and said I had the lenses done somewhere else. Drove across parking lot and went into Costco to see if these were my old RX from them. To my amazement, the lenses were never changed. Be careful, it’s not amount the money, it’s pretty made when you have a receipt for work to be done, Mgr calls a 73-year woman a liar. Called the 800 complain line, to no one's surprise, no return call. Be careful and remember,”you get what you pay for, HAHA”.

The worst scam I have ever experienced. DO NOT GO! After a long drawn out explanation of the costs which became quite complicated, the bottom line was one pair of regular glasses $800.00. I walked out.

I highly recommend America's Best Contacts & Eyeglasses were they offer the best prices in sight! The place I went to is located on SW Hall Boulevard, in Greenberg Corners in Tigard. I had a wonderful experience there yesterday. Everyone who works there was very professional, attentive and knowledgeable. I am waiting for my glasses to be ready to pick up in about two weeks. I am grateful for the eye exam I had done which was free and I have high hopes my glasses will be perfect and will make a big difference in my life.

WORST glasses lenses ever! I wore my pair less than a year, taking good care of them, & they were scratched up so badly, so I took advantage of my warranty & got free new pair. It's about 6 months later & using ONLY special fabric cleaners for them & the lenses are totally scratched up again!! NEVER EVER GOING BACK THERE AGAIN!!! And their staff herded us customers (not patients) like we were cattle...going from waiting area to room, back to waiting area, then another room, waiting area again, etc.

Paid for a pair of glasses and had to have the redone, still cannot see properly. Will not recommend this place to a dead person much less a friend. Lousy store, lousy customer service. Do not go to this rip off place.

I had both eyes examined. Ordered two pair of glasses--one for reading-- one for distance. After receiving and trying both, I was happy with the reading. But, the left eye results with the distance glasses was worse with the glasses than without. I called where I had the examination and explained my problem. I was given another appointment the next week and had my left eye reexamined and sent the glasses in again for the corrected lens. I received the second corrected pair, got home and discovered the same problem as the first pair. I decided to try through the AMERICA'S BEST website to try and have a different examiner retest my left eye. NO REPLY!

I have a long history with America's "best". I bought the contract for Eyecare Club. I alternate between glasses and contacts. What got me in was I was having trouble seeing the board in a classroom. (I'm middle-aged.) I receive the glasses a couple weeks later (post exam). I can't see, and it's worse. Back I go. Bit of attitude at the desk, but I got another exam. New prescription... and wait. Ok, now I've had to move to the front of class and still things are fuzzy. Back I go... this time attitude included eye roll... I went ballistic. I want a different doc!! Serious argument but I have no problems speaking up in a crowded store. New eye exam by a young pleasant doc... Surprise! One look and he immediately said... "Oh, well, I understand why your vision is blurry... you have bilateral capsular cataracts." Ok... now I'm stunned... cataracts in your 30s???

There was a sale for 2 pair bifocals $99 and I stupidly walked out paying $165 for 1 pair of bifocals and 1 pair of reading glasses. Also exam supposed to be free, NOT, I was charged for it. I feel some people want discount because they can't afford $500 Pair of glasses.

I purchased glasses and a warranty just to find out the warranty is a 1 time use. This place has very bad customer service. It takes them over 24 hrs for them to even return a call. They act like they are doing you a favor. I have purchased glasses with Vision Source for over 6 yrs and I have used my warranty several times throughout the year. I may have paid a little extra but it was worth it cause I did not get the runaround and did not get taken advantage of. So I highly recommend do not use this place. Do not waste your time and money. Stick with what you know, not who will take your money.

Based on the TV commercials I drove an hour to Asheville North Carolina to get 2 pairs of glasses for $69 including the eye exam as advertised. The eye doctor was terrific. I felt like I got a thorough exam and felt confident as I went to look for frames. I found their selection to be extremely limited and quite boring to be honest. But I finally found a sa couple of frames that I liked. I paid extra for a one frame. The person who fits you for the glasses tabulated the cost and I nearly fell off the chair when she told me the final cost was $534. What happened to the 2 pairs for $69?

Although I would love to give this location less than 1 star, I did have a good experience with the first two ladies that I was able to speak with and get advice on glasses. My issue was with the old blonde/white haired woman, Diane. When my boyfriend and I were looking at frames to choose from, I had asked her opinion about which pair looked better on me, from the two I had selected. Diane was rude and making comments to me about how I needed a different pair that looked better on my face. As this was her opinion and I fully understand that, she continuously made remarks to me about how my prescription would limit my available choices for frames and that the ones I had picked out were ugly. YES! She actually told me that the ones I liked, were ugly.

I was a client at the Glenburnie, MD location and had several glasses purchased and changed on 2 different occasions. One year later. Roughly 2 weeks ago I went for a new pair since I broke my old pair. I was given progressive lenses for 2 pair and had 1 with transitions done. I was having issues with the power of them. I work in MD and live in PA. I went to the Fairless Hills location and they looked at my visit in MD and saw 3 yes 3 times MD changed my pupillary distance. I think that is an issue 1st. I go to MD for a refund because I will never go to that store again. They keep my $45 exam fee and never ask if they can help with the issue. The Dr. in PA does my exam and like before I need only regular nonprogressive lenses, no reading need just the 1 prescription.

My appointment was at 3:20 pm on a Tuesday afternoon. Not busy at all. My appointment was completed by 630 pm. After I had my exam they had me sit in the waiting room an additional hour or longer just to check out I was not getting glasses or contacts so I don't understand why I had to wait to check out. On the phone they assured me they took my medical insurance. At check out they said they don't accept my insurance. THIS PLACE IS A JOKE.

Appointment with America's Best at 11:20, arrive 11:10. Waited 1 hour before being seen. Doctor was not polite and wanted to know how come I had contacts not supplied by them? After being seen I waited another 45 minutes to pay the bill and be told they did not have the contacts in stock. They would call me in about 2 weeks! Last time they never called. I had to call them and they said "yes your contacts have been in". I bought the 3 year plan for my wife and I and this was the last visit on this plan, NEVER AGAIN!

Every time I walk into the store everyone is extremely friendly and eager to help. Everyone answers all of your questions with ease and in a friendly manner. Working in the customer service field and dealing with grumpy people all day makes it even more refreshing to walk in and immediately feel welcomed. Highly recommend America's Best in Hamburg, NY.

I ordered my glasses and was told they would arrive no later than a certain date. That date came and went and when I called the woman I talked to said she could not find a tracking number. She then told me she would talk to her manager and call me back. Days go by and no call so I called them and was told they got lost in shipping and they would have to reorder with expedited deliver and they would call me.

I received my contacts which were $170 for 6 months - they were falling apart in my eyes - when I talked with the eye doctor on duty, he explained that happens a lot with older people!! He dropped the ball and I called back a week later, he apologized and said he would order new contacts at no charge and have them mailed to my home. I had pretty good result but still pieces of the contacts would stay in my eye (almost as if the chemicals in my eye were having an effect on the contacts) - but I just kept trying.

I have been going to America's Best for eye exams, glasses, and contact lenses since I was 10 years old and I am now 35! I have literally never been anywhere else. I have always gone to the location in Marietta GA as a kid and growing up and never had any problems with them. Recently I began going to the Dekalb Co. GA location off Scott. Blvd. NEVER AGAIN AS LONG AS I LIVE WILL I EVER GO TO ANOTHER AMERICA'S BEST!!!

HONESTLY... I DID NOT WANT TO GO HERE, but now that I am a BABY BOOMER ON MEDICARE... MY POCKETBOOK HAD TO RULE! I called at 3:30 and was told that I could get same day service! From start to finish, I received top-notch, friendly and helpful service! The front desk staff was welcoming, friendly and expeditious! The choices of frames was much better than I was expecting! I found over six styles that were fashionable and reasonably current. I knew going in that the two for $69 would not apply to me, since I use the progressive lenses with anti-glare, but the fabulous Patrick (he was THE BEST!!!) patiently, and completely rallied on my behalf to make sure that I definitely got the most bang for my buck -- and he did it with panache, experience, diligence and gusto! He was the BEST eyeglass consultant ever!! And no attitude about my need to get the BEST DEAL!

My wife and I have attempted for WEEKS to obtain a visit with the Dawsonville Georgia America's Best, we have Wednesday and Saturdays off. The door states they are open Saturday to Saturday! We have been told they do not have a physician on Wednesday or Saturdays! In which now we have been told since that they indeed do have a physician on Saturdays.

I purchased a pair of the ant-reflective, transition, progressive lens and I have wore a set of these lens in the past from another and never had the issues these lens seem to have, like constantly needing to clean the lens. Anti-reflective, transition, progressive lens are suppose to have or be scratch resistant, well the first pair of lens I had to replace after a month due to scratches, I paid for the warranty which covered only one replacement by the way, now the second set of lens are starting to scratch and I just don't get why, I use good cleaning spray and the micro fiber cloths and they still scratch.

Since falling for their pricing scam, (apparently their $69.95 for two pair of glasses does not include the lens) I have been back 5 times with issues of parts of the frames breaking and they always seem to be out of warranty and I am told I need to buy new frames which are never in stock. Have worn glasses for 50 years and have never replaced a frame until my prescription had changed. Save your money. No deals here, just a highly advertised come on.

It's not that the person helping me in the store was rude, she wasn't, but she certainly didn't know how to make a bad situation better. She ordered the wrong glasses and made it seem as if it was no big deal. There were no glass cases and no cleaning clothes that she could offer me, for the second pair of glasses that I left the store with. If a store makes a mistake, every efforts should be made to make the customer feel like they are important and that the store's guarantee of delivering services in a certain time frame, is kept. I'm simply not happy with the service I received and calling customer care left me even more frustrated. The cheap does come out expensive. Affordable glasses, but lousy customer service. I would rather pay more and have my expectation be met, than to pay less and have this experience.

I called America's Best to make an appointment for an eye exam and to inquire about the two pair with free eye exam for $69.99. I ask if I could get the two pair with free eye exam and a contact lens exam. The person on the phone said, "Sure." I made the appointment. During my appointment I again ask about the two pair with free exam for $69.99, and I also wanted contact lenses prescription. The doctor said, "Yes of course." The exam went okay, not very professional. So when all was complete and I went to check out, the checkout girl was very rude and informed me that since I had a contact exam I did not qualify for the two pair. I explained to her that I had ask the receptionist and also ask they doctor and both said yes I could still get the deal. She got very rude and told me it did not work that way.

I purchased 4 pairs of glasses in Lake Worth, TX store. I returned about 1 months later complaining about a hazy, rainbow is (multi-colored film on the lenses). I also purchased 2 bootlegs of their cleaner upon the suggestions of the sales girl. She showed me how to fully spray the lenses until they were dripping and wipe with the special glasses cloth that came with each pair. I did so every time I cleaned them and constantly because they never appeared clean while looking through the lenses! I have worn reading glasses all my life! These are the first pairs (I spent over 1,200.00 for these) of glasses I could never see out of the lenses.

I’ve been to the store twice. The first time I fell for their hard sell gimmick and bought the anti-glare. It was a joke. The second time I went, I refused the upgrades. The woman taking our payment got visibly upset... (maybe working on commission?) She said to me...”You won’t be able to see properly unless you get these upgrades!” I said, "I just had an eye exam from your Doctor. I better be able to see properly just the way they are!” She then got angry, and spent at least 2 minutes furiously typing notes on my account. Two minutes is a long time. Needless to say, I can’t see with either of the glasses, and they slip off of my face at work. Very embarrassing. I WILL NEVER GO BACK!! Unfortunately, it’s true. You get what you pay for. In this store, PURE GARBAGE. Or BASURA.

The experience was outstanding, the level of concern for correctly fitting my glasses and ensuring the prescription was comfortable made me feel they actually were going to be sure. I was happy with the finished results. They made sure the glasses were good looking on me, they made a second set (2) pair of lenses because the first set were not right. All the employees worked well together and they were always kind and considerate. Ten stars for the Brown Deer store in Wisconsin, thank you Anne, Wesley, Lesley...

Eye exam - doctor was good. Rest of store very poor. No customer service or respect. Glasses had to be returned. Poor fitting on lenses. Second pair anti glare sucks - getting headaches. Called store. No return call from them. Will Never go to America's Best again. The worst.

I went to America's Best, because of a family member's referral, although I was warned about their prolonged time period of receiving your glasses. Upon my first visit, I was given the wrong prescription, for my glasses. I was called and told they were ready for p/u, so I go in, and the normal routine of trying them on, I could not see clearly, and told them, it was blurry, and that I could see better with my old glasses. This was ignored, and I was told, "Wear them a couple weeks, you need to adjust, this is a new prescription," I had to return. One of the staff told me, "The other doctor is better, we can have him check you, possibly correct the problem."

I first went to the shop to view their selection based on a co-workers recommendations; I saw several pair I liked too so I scheduled an exam. The exam was $49, but when I sat down I was told it was for prescription only and not the additional glaucoma, night vision and other tests normally done during an exam, it would be $20 extra. They were not done by the Dr; I wish I had walked out at that point but I agreed and stayed. The eye DR went through my exam very quickly and I was a bit concerned. Then when I went out to pick up frames, everyone was really busy but I was OK, I tried on many pairs and had about half dozen when I finally had someone to help me.

Our family has purchased glasses from America's Best In past years. We have been satisfied. In May my grandson (age 25) went to America's Best for an eye exam and purchased two pairs of glasses, one being a pair of sunglasses. He had a difficult time finding a frame for his regular eyeglasses. The selection for men's glasses was very poor. He finally located a pair, but stated to the worker that they felt like they were too small. They assured him they were not. He returned for adjustments four times. The temples were too short and were causing sores behind his ears. They continued to adjust them, telling him they were fine!!! They continued to be very painful.

Add my name to the list of dissatisfied customers. I don't like the all too familiar sick feeling of knowing a company isn't going to do anything to fix it and make it right and I'm out the $80 and have to start all over again! My situation may be slightly different but it doesn't matter because you'll see that their poor treatment is the same for me as it is for all the others on here giving it one star or zero if we could! My appointment was last Friday. I was impressed by how nice the place looked and how hi-tech it was. The girl at the front desk was nice and helpful. Gave me the form to fill out and I sat down and did. A lot of questions, so it took me a bit to finish it. I wasn't quite done, she came back and said, "That's ok if you don't finish." She wasn't rude about it, but I didn't want to give it unfinished like that. What's the rush?

I've been going to America's Best for over a year now (two eye exams and buying new frames in that time) and I love this place! Easy to get an appointment. Eye exams go smoothly. LOVE their large selection of frames. Was told I'll have my newest pair of glasses within 10 days. I don't have a problem with that. In fact, last year they told me the same thing and I ended up getting them in a week. I have vision insurance and with the exam and progressive lenses and new frames, it cost me around $60 total. I highly recommend AB!

I went into this knowing that the low prices were just a bait and switch to get customers in the door. I expected to still spend less than if I went to LensCrafters, but it really wasn't much cheaper if at all. I have really good insurance, the deal was that if I were to buy two pairs I would get a free eye exam, well apparently if you use insurance and buy two pairs it doesn't count because they charged for the eye exam. Well I still got 20% off the first pair and 50% off the second pair. GREAT, or so I thought. Because when I did the price comparison of insurance vs no insurance, it was around a $5 difference on a bill around $380. I am guessing most customers don't do price checks and think they are getting a better deal than they really are... I also want to point out while I'm making a list, the eye exam was about half an hour later than scheduled, which was a good first impression.

Who has time to write a review because a company doesn't do the right thing? I don't, but here I am hoping to at least help someone out and avoid this provider AT ALL COSTS. My 16 year old son was visiting his dad over Christmas vacation. My ex-husband was taking one of his stepchildren for an eye exam and decided to get one for our son too. My son has worn the same Acuvue contact lenses for 4 years and the strength of his prescription has changed very little in those 4 years. My son came back home and I was not told he was supposed to get a follow up visit. My son used the throw away contacts and then went on to using his regular contacts. He is out of contacts now and I attempted to get his prescription. Here is my experience:

Well I went in to buy glasses for my son and I. I was expecting to spend about 200 to 300 dollars. If the sale was for 69.99 for 2 pairs of glasses. I thought the price would be a little higher. HOWEVER! I paid 644 dollars. CAUTION: They send you straight to the eye exam then you see the glasses, then they give you the prices. If you see the glasses, they are 69.99, but it's the regular plastic glass. So I paid 75 for nonreflective. Additional 135 for polycarbon. So at the end they told me it will take at least 2 weeks to get here???? I will never shop here again. CAUTION expect to pay a lot for your 2 pair of glasses that are advertised for 69.99 for 2 pairs.

Update: 17 July I have to return to Bellevue Eyecare because May ** had me meet her at Olive Garden in Clarksville Tennessee to look through my damaged lenses and mark them because she thought my transition was too low? When I picked up my order up my three frames with two lenses two months into the order and wore them for the first time holding my head normally everything is blurry, having to tilt my head down to see anything is so ridiculous. I almost feel like she did this on purpose, so fuming mad that this horrible experience is continuing and she has ZERO consequences. With May ** not forcing customers hands when lenses come in defective to call their insurance company and beg for a second pair for free. With May ** not telling customers she only makes money when customers don’t use their insurance company to pay for their lenses and then pressure sells you to buy more at your expense.

I have been going to the same America's Best for several years now, I have always had a great experience, very friendly and helpful staff, prices for my prescription are literally hundreds of dollars cheaper with them! Jeanette at store 5744 was very knowledgeable and got me the best price for my glasses today! Thank you!

I chose a pair of frames to have made for sunglasses. When I returned to pick them up, they had to be returned because one of the lens did not fit the frame properly. The asst. manager was very polite and stating the frame could be returned to correct the problem. However, I noticed the frames did not look like the ones I had chosen. When the glasses returned, I mentioned they did not look like the frame I had chosen. A salesperson directed me to the frames, which were in a different area of the store and in a section with cheaper frames. The ones I had chosen were in the designer area. I suggest that everyone TAKE A PICTURE and verify any SKU or style nos. on the frames you have chosen to purchase and compare the information before completing the sale and leave the store. The frames they said I had chosen had a different purchase amount on them and looked cheesy, however, I was so frustrated, I did not continue the discussion.

The first time I dealt with one of their stores it went bankrupt and I never got my glasses. Years later and the second time the customer service was horrible after I came back to pick up. OMG the way they give you your glasses is terrible. No cloth or solution. Just a cheap ** flimsy case. I Brought 2 pair $69 and wind up paying close to $200 and all I had extra was tint. I cancel the tint. The ugly girl told me on the phone, "Ok it's cancelled." I get the glasses. I got tint and they act like it was my fault for questioning why tell me one thing and do another. Oh then they don't want to take your insurance. That place out Towson, MD is full of **! Go to Visionworks!

I am giving this company 0 star. This company has the worst customer service I have ever seen. Just hung up the phone in my face when asked to speak to a supervisor. Terrible customer service and cheap product. I highly do NOT recommend to for no one! The women on the phone are very unprofessional and rude! I purchased a pair of progressive lens Michael Kors glasses. The MK logo has came out of the glasses and all of the gold has tarnish!!!! I am going to put this company out in the world about their product, service and they need to shut down. Go completely out of business.

They don't honor their warranty! I bought a pair of Tapout brand frames from them, with a one year warranty. On my 11 month, the plastic side arm broke. As I travel for work, I don't see any of these stores along the international highways. I went to a different location on my 11 month to alert them of the issue in Orlando, he said that I have to wait for a matching pair to come in, uhm ok.

Had an appointment at 11 am...was finally seen at 2 pm. The staff were ignorant and inattentive. I have Humana insurance for vision and they wouldn't even look at my insurance. It was 'too much trouble ' for them to do so. I paid around 90.00 and the prescriptions are WRONG. Way too strong or distorted for my eyes. Both pairs. I would warn the public that America's Best is a bad company. Don't know why my glasses were wrong but I can't use them without a headache. Bah. Go to a legitimate vision company and bypass this joint.

6-11-18 America's Best 2 for $69.95 glasses including exam is a scam. I chose 2 frames from the $69.95 section but because they were from the green section instead of the yellow section, the frames turned out to be $104.95 AND I thought the lens were covered but I was charged per lens, not per frame so that is a $45 charge per lens which is $180 but you do get a small discount. None of this is in small print about the $69.95 special nor is it explained that you have to pay $45 per lens since I had to choose a 22% Verilite lens with protective cover instead of coke bottle lens because the wireframes are not conducive to regular plastic lens. They charge for everything and it is basically a bait and switch program. I should not have to pay any more than $100 for both pair and Verilite lens.

I have better things to do than to write reviews but this is too much. I have never had glasses and I know I needed them since my eyesight has been getting poorer with each passing year. I am a newbie to glasses so I fell for this one. As advertised for 69 dollars a free eye exam and two pair of glasses. In my naive thought pattern 2 pair of glasses means 2 frames with the lenses intact. Why is it not advertised as free eye exam and two glasses frames for $69.00 plus the cost of the lenses. And if you want frames that are better than the 3d glasses frames you get at the movies then be prepared to pay for it.

I ordered my glasses & could not find a nice pair of frames, they had so many that were almost the same. The name brand section did not even have a nice selection. Anyway I settled for the only 1 pair in the store I thought were nice & seems like they should be for almost $350.00. I waited almost 2 weeks & then returned to pick them up. It was a hot sunny day so when I picked them up I didn't realize how dark they had made the tint. By the time it started getting darker, I started realizing this tint were TOO dark.

I've been going to America's Best for about 15 years now and never get vision insurance through work since America's Best has always been cheaper. I have slight astigmatism, but that has never caused my eyewear to cost more than the deal. Also. I always pick out 2 pair strictly from the $69.95 section only. Today, I was told my vision has improved. So, why was my total $295??? I will NEVER return to America's Best and will invest in LASIK surgery after this ripoff.

I was at America's Best on 5/18/18. At 6:30 PM. With my husband. To pick up our contacts and our glasses. The manager on call that night was nasty and just plain unprofessional. She was bending over in my husband's face several times saying "see how flexible I am". Told him he could have our glasses for free if he sexed her for them. Asked if he was breastfeed. As my husband told me what she was saying. The lady called my husband a liar. A ** couple came in and the other associate that was cleaning in the back came in and helped them. He must have a slight hearing problem.

My wife and I went to America's Best in Roanoke Va., on April 24, 2018 for eye exams and I received new glasses. My wife needed to have cataract surgery. They charged her for an eye exam and none was performed. I was charged with an eye exam, and two pair of glass frames $59.00 Ea. The advertisement is a joke, you do not get free eye exam, no one explained why, you do not get 2 pair of eyeglasses as they advertised. The people working in the office told my wife no money can be refunded, she could pick out 2 pair of eyeglass, for the eye exam. My wife and I paid $353.00 for the service they performed. Would not recommend this company for any future service. This company was only interested in if you have insurance.

Went end of 2017 to use up my Vision insurance and America's Best called insurance and confirmed the bill was covered. Then 4 month later, send bill to me for $37.51. Called them and asked for explanation, and month later sent another bill for $37.51. So I feel they dinged me for extra money, and will never use them again.

Have been buying glasses from a store in the mall for 20 years. I went into America's Best. Had free eye exam, told Dr. I was skeptical of the prescription. I had not ever successfully corrected my astigmatism so we set it at the lowest correction. Purchased promotional 2 pair deal of their HD Max progressive and transitional lenses. They were less than the 1 pair at the mall store and a free exam. It took me a week and a bottle of aspirin but I see out of them perfectly and they are very cute.

Once you show up after having an appointment it is different. Rude person to see what you want you see a very rude Asian lady doctor by the name of ** or that's how they pronounce it. Then after all that they tell you it takes two weeks to get your eyeglasses. I will never go there again. 1 star is really too much for them and the service.

It's a lie to get you in their store! What I mean is the discount is a ploy to hook you into coming in and then the COSTS keep going up! My mother went in and they told her because of her astigmatism she don't qualify for this deal! She was charged for the exam and it was not free! She only got one pair of glasses! Her final price for all was $275.00. I myself needed glasses so I tried to get the deal! Same thing! I didn't qualify because of an astigmatism! Was charged for the exam because I didn't qualify because of the astigmatism. Only got one pair and it cost 159.99 for the frames. The lenses cost $99.00 and when all was said and done my final charge was $327.00.

I would like to compliment Jenny at the Center City Philadelphia store (Walnut St) for the outstanding, professional, and effective way she assisted me when replacing my eye care. She helped me with patience. Look at all my options, she is an asset to the human race but especially to America's Best.

My wife and I had went to America's Best and was 100% satisfied with the prices and quality. The staff and customer services was without a doubt exceeded our expectations. I would definitely recommend everyone to come in and see for yourself the great experience you will have.

Fayetteville, NC... I too should have read some of the reviews before walking into an America's Best Store. I initially found this company online because I was looking for new glasses at a less expensive price without insurance. I found on the website that I could get 2 pairs of progressive bifocals for a total of $188.45. I was unsure of ordering online without trying the frames on first, so my boyfriend and I decided to go to our nearest America's Best which is located in Fayetteville, NC. As soon as we walked in we were greeted by what I later found out was the Manager, Crystal. I explained what I was looking for and gave her my prescription, she told me to find the frames I wanted while she entered my prescription. (At this point I had not told her that I had already gotten a price online.)

The staff at America's best are Compassionate, professional, courteous and knowledgeable. The Prescription that I received from my Optometrist was too strong, Heather at America's Best went above and beyond to make sure that I received another eye exam and that the glasses I ordered were correct. She worked tirelessly for 4 weeks until I was completely satisfied. I love this place and will continue to endorse America's Best to my family, friends and co-workers.

I wish I would have read the reviews on America’s Best before I made the mistake of going there. They have tons of extra charges for their “free” exam and when I finally got in to get checked the “doctor” checked my eyes for maybe 2 minutes tops. Prescription is completely wrong but yet they won’t let me redo the exam. They say they’re fine and I’ll get use to the contacts and glasses I made the HUGE mistake of buying. The only thing they’ve done is give me bad headaches and make my eyes hurt. Unfortunately I can’t afford to go to a real eye doctor at this time and I wasted $400 on these people. I even paid extra to get free exams over the next year but they say the doctor was right and I’m wrong. Because apparently I don’t know my own eyes. Don’t waste your time and money. This place is a complete joke. I didn’t even mention the fact that my glasses (that were supposed to be there in 7 to 10 days) took almost a month to get in.

I went to pick up glasses for my son and follow up appointment for myself. It took them 10 mins to find my son’s glasses because they had them under a different name. Then the girl turns around and tells me you are 10 mins late for your appointment. I thought it was a joke. I tried to explain to her that she had me waiting for find the glasses and I was paying for her own mistake. She refused to check me in and had me reschedule! Also I paid extra for “premium” glasses. Flimsy and I am returning them. Not going to that store again.

These are the worst glasses I have ever had in my life. I have been wearing glasses for over 30 years and I have never had glasses like the ones from there. The lenses had a strange film on them that would not come off, it was like looking through a fog. While trying to clean that fog off the classes they broke! They literally snapped! I have never broke a pair glasses in my life cleaning a lens, and I know how to handle glasses. I will never buy glasses or any of their products again.

Every time I go to this place it's a hassle to get my prescription. First... I'm a single parent of a special needs child. My time is not easy to make vision exams or any other doctor appointments. But then to have to go back a 2nd or even a 3rd time, it's just plain annoying. Then, they never have “Trial” contacts in stock. If you know that all your patients will need trials to see first if the prescription is correct, then why not have “Trials” in stock. I can’t get the prescription after I already did the exam. I have to wait to be seen by the doctor again with the trial contacts. Really? Why? I've been wearing contacts for over 30 years. I should not have to wait for another appointment. They should see me for a second, “How do they feel” and that’s it… I should not have to wait. I already did the appointment and waited… Now they want me to keep waiting or make another appointment.

Moline IL America's Best - I wish I'd read these reviews before I bought two pairs of glasses. The staff was very friendly and helpful, but the glasses themselves are poor quality. The nose pieces -- those cheap little plastic discs that hold your glasses snug -- are sharp. They can't even use ones with rounded edges? You can get those for free at just about any optometrist's office. I've had my glasses for three weeks and already a screw has come loose and I'll have to take them in to be tightened. It will probably happen again and again. As far as the price goes, I knew that $69.95 price for two pairs would not pan out. By the time progressive lenses, anti-glare coating and other stuff was added, I paid almost $400.

I purchased the 2 year membership plan. Purchased contacts and glasses. Contacts were fine. Glasses were not very good. The most uncomfortable eyeglasses I've ever owned. Dug into nose and ears, no matter the adjustments. But the worst part was no matter or how I cleaned them, it was like looking thru a fog. I took glasses in, complained, receptionist acted like they were scratched. No... They are foggy. She tried to act like they were improperly cleaned. I stated they were cleaned with lens cleaner, and lens cloth washed in free and clear laundry. Stumped her. Because of membership stupid me, purchased 2nd pair. Same thing... One big fog. I have been wearing glasses for 47 years. These are simply bad and unacceptable glasses. Do not shop here. Take your prescription elsewhere.

I was so mad. My son’s living in Texas so on his visit to Colorado to see me I took him here paid for the club membership and it gives three free contact eyeglass exams. I paid and know I paid and explained to dad of my son how it works etc and lady said, “Oh we can ship to Texas. He can pick his glasses up there at location,” now he was taken to get contacts. They say they see no charges for the club membership. Wow. I said, "Really." I’m so appalled at this. Angry and disappointed I said, “Maybe you need to keep a better eye on your employees taking large amounts of cash.”

I called before I went to the store to make sure the information was correct. I needed progressive lenses and was told it would be $99.00. Took me awhile but found the two pairs I liked. Then they showed me 5 types of progressive lens pictures which showed peripheral vision and how much I would be able to see with the different lenses. Of course the most expensive lens had the better picture. I thought the choice was no line or progressive. Can anyone explain this to me? After they had 3 different woman sit with me I felt the pressure of buying a new car. I walked away not making a purchase. I have been buying progressive lenses for many years and have never come across this problem before.

I had my appointment on July of 2017 and I didn't receive until END OF OCTOBER! The staff at the Forestville Md location are terrible, the doctors give you a cookie cutter exam and get angry when you call them on THEIR mistakes. Long story short I was told I needed bifocals without being examined proper. After sitting with the tech Kenzo and discussing what I wanted and picking frames and tint I went to get them (first time) and they had sunshades tint and single lens, they took them back and I requested another exam be done because I still couldn't see. The next dr did the exact same thing (made me read eye chart) but did another step to measure me for bifocals, when I told her the first dr didn't do that she asked me how did she know I needed them. I sat AGAIN and put in the order.

I went to America's Best on Marketplace in Grand Ledge, MI. in September 2017 for new glasses. Three very nice employees helped me pick out my frames, without any request from me for help. I told them I had only worn titanium frames in the past, but was open to other styles. They thought I should consider plastic frames and picked out 4 or 5 for me to consider. I chose one of their suggestions. I was happy with the look and style. After I received my glasses and was fitted with them. I noticed they wouldn't stay in place. I went back to the store a total of 6 times in the next month to have them heated and adjusted. I told them several times how unhappy I was and questioned why I was having so much țrouble. I asked if I had made a poor choice and should I reconsider. They kept reassuring me that I just needed more adjustment.

It felt like a bait and switch. They lure you in with a get 2 pair of glasses for $69 or some other low $ amount plus a free eye exam and then start doing all the add ons. Before you know it your $400 into a single pair of glasses. Not much of a savings if you ask me. There is no adjustment of the glasses when you pick them up either just a remark to try them for 72 hours and you have 30 days to return them. I will never use them again or recommend them to anyone!

I will detail this by each visit. Visit 1: This was at the McDonough location in Ga, it was great, everyone was very professional, hell I even went for the up-sale of HD lenses. Everyone from the receptionist to the doctor were great. But this was at this location. Visit 2: Now I live closer to Macon location but at the time they were booked so that's why I went to the McDonough location. 50 miles away. But it was time for another exam and the Macon location has a spot open. It took the reception almost 20 minutes to even find that I has made an appointment and made the argument that I didn't make one, but after finally finding it, there was no apology from her for her mistake. The DR was pretty much just doing his job. When I went out for a fitting, the woman has no idea what she was doing, she then called another person to help her.

1st visit. There was a box on the counter marked in bold letters, Frames 50 percent off! After choosing a pair I was told, "I'm sorry. Those frames are not discounted. That's just a box where we put the frames once we're finished with a customer!" I was like What! Why are they sitting up on the front desk as the first thing I would see when I walked in the door! They never called me like they said they would once my glasses were ready, after waiting... I called inquiring about them and was told they weren't in and they may be on the next shipment. My response was filled with sadness because the glasses I was using while I waited for my new pair had just broke! The young lady said "well hold on Mrs." I was on hold less than 2 mins when she returned and said "they're here Mrs. You can come and pick them up!"

I ordered glasses on 02/01/2018 and they still dont know why. When I call the staff says it's not there, and then the Very Rude Manager says it was delivered. 1 month for glasses is a long time. Unfortunately, I previously bought that expensive package. Every eyeglasses broke in 1 week. Only because of the expensive 3 year program I bought, they replaced the glasses 3 times. Finally I was told that the glasses they sold me were trash, and they gave me another pair (that one broke in one week). I don't have time to go to this place every time these glasses break.

Did their promotional deal (plus extra). Received two pairs of eyeglasses. In a year, the arm on both pairs have broken off. Called and they informed me, "We can take your lenses out and put them in new frames, at my expense". Terrible customer service and cheap product. Highly do NOT recommend.

Spend the extra money and go to a reputable eye doctor. You'll end up spending the money at America's worst anyway so just bite the bullet and do the right thing. Stay away from these guys at all costs. I have been going here for 5 years, I am not sure why. Trying to get contacts was a nightmare. 2 months later I still don't have contacts or glasses. Their solution is to send me to other stores to talk to other doctors and employees who have to get to know me all over again, makes no sense at all. I am still out of $120 and still can't see. About to lose my job because I haven't been able to work much in 2 months. My glasses are broke and the contacts they tried to have me use aren't even the right prescription.

I am only giving this company 1 star because I have to in order to leave a review. This company has the worst of the worst customer service I have ever seen. I purchase 2 pair of eyeglasses, which they claim were going to be $69.99! Well $400.00 later I end up with 2 eyeglasses that broke right away. I went into the store to ask for help to get them fixed. The employees told me, “We can’t help you. Too bad your warranty expired about 24 hours ago.“ The women there at the storefront are very unprofessional, and rude. Only time they are nice is when you sit down with your new prescription and ready to spend money. My co worker had the same experience with this company. Don’t waste your time and money with these people. I do not recommend this place to anyone.

I purchased a pair of progressive glasses from the America's Best store on Central Avenue in Albany, NY. From the moment I put them on, I knew there was a problem. I was told I should give my eyes a chance to adjust. I could not see as well to read as with my previous glasses, and I found myself holding them up in the air (off my nose) to see close up and medium distances. About 2 weeks after I received the glasses, I took them back to the store, and the woman "adjusted" them. Nothing changed. I looked at my prescription, went to Wal-Mart, and picked out a pair of readers to test them out. My vision was SIGNIFICANTLY better with the readers than with my new glasses.

Placed an online order with this company two weeks ago. After five days I contacted them to find learn the status of if my eyeglass prescription was received and put through. They asked me to email it again, I did so, they confirmed receipt. After another few days my online account indicated "Processing", the next day it indicated "Contact Customer Service". So I call them and they tell me it's all set, I will receive an email confirmation with a tracking number.

I was looking around to get my eyes checked... Well I called American's Best in Lynnwood, was to only be out on hold for half an hour and when the gal that answered was super rude. Never going there, I work on the phones for a clinic and I have never treated a patient this way. All I can say is if you can go anywhere else... Do it.

The Pineville location of America's Best is the WORST place in the world to get service! My husband went on Saturday to get glasses for my son. To make a long story short, I went in with my receipt from Saturday with the manager's name on Glacier. My issues: 1. When I walked in, I was NOT greeted. The woman at the desk was on the phone. The other woman, an older lady, looked at me like "what are you doing here!" She said, "Can I help you?" but not in a welcoming manner. I told her I had an appointment. She said the lady on the phone will be with me in a minute. I waited, and waited, and waited. Finally, the other lady was like, "What's your name." Wow! The receptionist could not stop two seconds to say, "One moment," or, "Welcome. I'll be right with you!"

I have the eye care insurance for 3 years. The first year I tried to make an appointment was told 3 months out, then I went online and scheduled and got the appointment in 2 weeks only to receive a email saying it was canceled. This is so not fair to consumer's that already have paid for your 3 year program. I had to go to Walmart for my eye exam today and paid 89.00. I think I should be refunded for this eye service contract.

The person who attends to customers when they walk in was incredibly rude. I am appalled at how I was being treated. I have never been treated like that in my life. I’m incredibly disappointed because I used to like going here.

Poor and incorrect exams and tests. I paid extra for tests that yielded incorrect results and incorrect lens prescription. They also had no selection of low end frames for people with a larger, wider face other than designer frames. Too expensive for the lens options I would have chosen and would have had to pay $400 and up for designer frames.

My wife had an eye exam at their store and we bought her (2) pairs of eyeglasses for about $585.00 total. Picked them up when they called... And she could not see a thing. They sent them back for another try. Another two weeks passed, we got the call that they were ready. Same result - not close to being correct. They advised at the store that they would send ONE of the pairs back. After another two weeks same thing, drove up there again and they were as bad as the first two trips! After several days waiting for a conversation with the Manager, I was advised that they would honor my demand for a refund BUT they said the Eye Exam (which I believe to be at fault) would not be refunded. I was just happy to get out of that store! We went to a local Target store went through the same process and had an exam, selected glasses and in 10 days received perfect eyeglasses. Way to go Target Optical!!

Extremely pushy sales staff! All was good until they found out I wasn't going to upgrade to better frames and was simply going to purchase the cheap plastic glasses they offered, it was night and day the difference in service and attitude. Oh and watch out for the extra test they do without telling you at an extra $20 each and then tack on the bill at the end.

After many glowing reports from friends and family, I decided to give them a try... I took my daughter Amy with me to get her glasses too. We both had appointments, 30 min at least wait, extra charges for 3 optional each... Tests done that cost 25 dollars for all 3 at Walmart and LensCrafters. I need the progressives and the light lenses. So knew that extra, no on sale frames, just 69.95 and up. Not many available in my choice.

2 yrs ago my husbands bifocals were measured inaccurately by the guy at AB. So when they came back from the lab he could not use them. They were re-measured, sent back, 4 weeks later he got his glasses back. This yr my bifocals were ordered top of the line. Which means, smallest amount of blur & it's only on the outside edges of the lens. When I got them, the blur spot was so large, I could only see the middle of a sentence clearly. Again, they blamed the lab & sent them back. I had already waited 3 wks not the 2 they had originally said. They told me they were putting a "rush" on them.

I ordered 2 pairs of glasses June 2017. I paid my cost and insurance paid theirs. Now Jan 2018 I get a bill for 69.60 from National Vision Inc stating that my insurance did not remit the correct amount. Really. 7 months later! I'm not paying.

The Doctor was very knowledgeable and the staff helped me pick out the best eyewear to fit my face. The only downside is that you have to wait 7-10 days for your glasses to come in. As long as you shop in the right area and let them know your budget, you walk out paying $69.99 for two pairs of glasses and an eye exam. There are optional extras of course. If you just need basic glasses, you’re all set!

My husband went in last yr and it cost us almost $500. I understand no line bifocals are a lil more pricey but they charge all kinds of things they said he needed. It cost up $487 which was ridiculous. Not happy with America's Best. The worst part is the frames he chose leave the side of his face with a big green mark on the side of his face and nose.

Was told that I was going to have to pay over 300.00 for 1 pair of bifocals and then they told me I need to go to a eye surgeon because of swelling,,, and glasses would do me no good. WHY PAY OVER 300.00 FOR GLASSES IF I CAN'T SEE??? ALSO was there over 2 hours and YES I had a appointment!!! Do yourself a favor,,, go to a REAL place for your glasses. Not here. Buyer beware!!!

Called and gave them my insurance. They verified they accepted it. When I arrived, they could not verify my insurance. The salespeople had no idea what they were doing. They gave me an exam and then told me they did not accept my insurance. When I told them I had called, the only thing they said was the person answering the phone does not know. I was there for 3 hours and had to go elsewhere for glasses. Untrained and inexperienced salespeople and manager.

I went in for $69.99 for 2 pair. I came out paying $375 for 2 pair. Bifocals, and all the frames for the deal were CRAP. Also was not allowed to take my time to pick frames, I had 2 sales people come up to me and tell me that all the pairs I picked looked bad on me and they directed me to expensive frames. I feel like I was SCAMMED already just because I paid 5 times what I expected to pay. FALSE ADVERTISING!!! I only went there because I don't have insurance and it sounded like a deal. Will leave another review when they actually come in but I FEEL I have been scammed.

My old glasses were starting to give me migraines, vertigo and dizziness to the point I was nauseated. So I shopped around and America's Best. Few people under 50 wear glasses, and since I'm in my 20's I wanted to re-try contacts, so I asked about their contact lens exam. I told them I definitely wanted glasses. AND contacts. They said they would do a contact -and- glasses exam for 79.00. Great! I actually had an appointment elsewhere and called America's Best -twice- to reconfirm this seemingly AMAZING deal. (Walmart, Visionworks and another private practice were all quoting me 150.00 just for a contact exam!) So I end up calling America's Best -twice-, double checking they will give me a script for BOTH. They reconfirm this, all for 79.00.

I went to the America's Best on Pleasant Hill, Duluth GA location to have my eye exam done 9.30.17 and at 12:36. My order# **. I told the lady I wanted to get the 2 pairs for $69.95. Being that this was the 3rd time I've ever had to get glasses and I got my last 2 pair at Sears and I went through my husband's insurance, I wasn't too familiar with how the coverage worked. So I asked the lady if my exam was covered and she said she would call. She called and they said no.

Went into America's Best today to look at glasses. Need new glasses. Walked into the store and not a single person asked me if I needed help. There were about 5 employees on the floor. They were all too busy talking among themselves or eating at their station.

After finding out all the details I found out that my weak insurance company was partly to blame

My husband came to get glasses and it was supposed to be 2 pair of glasses for $69.99 and when we pick the ones we wanted they were not $69.99. Mine was going to be $400 and my husband's was going to be $500 and we both said no. They were supposed to be $69.99. We will never be back and I will post it on every social media and tell everyone I know to never go there. We were even going to share the 2 pair for $69.99 and they said we couldn't.

I would give them zero stars if I could!! I took a prescription to the Glen Burnie office for my two year old daughter and she had them for two months and when she had a check up at her specialist they informed me that they read the prescription wrong and she had a completely different lens than what she was suppose to have and was completely off not helping her problem with her eyes at all but making them worse! I will never return to this place and would never say a single good thing about them to anyone! I’ve never been so disgusted with a place than I am with America’s Best!! And never expect to pay the 69.99 for two pairs! That is a joke! The employees are rude and unprofessional and have no idea what they’re talking about or even doing!!! America’s best= America’s worst!

The well-advertised deal of 2 pairs of glasses for $69 is extremely misleading. After choosing two frames in the 2 for $69 section, I sat down with the tech and was told the prescription (a very standard strength for nearsightedness) could not be done with plastic lenses and would cost $212. I did not purchase the glasses, and was still responsible for a $45 exam fee since the exam is free only with purchase. The advertising is very misleading and deceptive. I am very disappointed and will not spend money here again.

I went to a new place (America's Best) to try to save some money. These are the "worst" glasses I have ever had. I can't get them clean, there are spots all over the lenses, and they won't come off. I've bought eyeglass cleaners, use microfiber cloths, nothing helps. SPOTS! I will never get another pair of glasses from them. What a waste of time and money!

I've been a member of the Club, and although never really happy with their service I decided to renew my membership based solely on price. I went in for eye exam last week, West Boca Raton location. My current prescription for contact lenses was 2.50 on right eye only, for reading. Upon examination, the doctor decided that it should go from 2.50 to 4.25 on the right eye, plus 1.00 on the left eye for distance.

Purchased 2 pairs. One broke within a week. I do not live nearby so I had to wait several weeks to have them repaired. Finally, after they were repaired, they broke again. Same area. I don't have time to keep going back and forth for repairs.

I have purchased several pairs of glasses from this company. Each time they fall apart. This last time I bought them on August 16th. They fell apart on November the third. This is ridiculous. They weren't even 3 months old. They're only used for reading therefore I'm not using them that much. I do not understand why they keep falling apart. I understand that America's Best give you a good deal with your eye exam and your glasses but if they fall apart it's not a good deal at all. I hope everyone has a better experience than what I've had with their company.

The America's Best Contacts and Eyeglasses on Hall Blvd, Tigard, Oregon! Andy was excellent! I ordered two (2) pairs of glasses. They were spendy but if our employer paid better insurance or had optical all together it wouldn't be so bad. Everyone at America's Best Contacts and Eyeglasses in Tigard, Oregon are absolutely fabulous! One pair was perfect but the second pair didn't work correctly. I love the progressives and Andy bless his heart did everything possible to correct this for me! He would have stayed until closing but I had to choose a different frame! Andy was so cute and so patient with me. Customer service is there number 1 Concern! Thank you for all your wonderful help!

Was lured in by the misleading offer of 2 pairs for $69.95 and a free eye exam. I expected there to be a charge for upgrading the lenses but they wanted $279.95 which is ridiculous. I managed to upgrade one pair to plastic lenses and pay $129.95. My other daughter got the 2 pairs for $119.95. Her total was $302.95. It then took over 2 weeks for the glasses to come in. I didn't get a phone call. I went to the store and was told they probably called me at 10:00 am this morning. No, they didn't. The glasses do not even come in a decent case. I will never go back and would not recommend this place to anyone. Very expensive, low quality, and unprofessional. Two thumbs down.

I called about the 2 pair ($69.95) special before I came in. I asked if I could get sunglasses instead of the regular glasses at the special price & she said yes. When I came in they said it will almost be double & for only 1 pair. People they will tell you anything just to get you in the door. Then when you come in they will charge you for stuff that you don't need. I'm sure all of them work on commission. They also were rude. I will be going to Walmart or Sam's to get my glasses now.

I went for the $99.95 offer at Takoma Center and received lies and they charged me a lot of money with different reasons. I went to Takoma Center, Maryland. I took the test and after I picked 2 glass frames and went to desk to try them I was told I had to pay $224.00. I asked why I saw the offer for 2 glasses and test for $99.95. The lady said because my lenses were not plastic. I did not understand and when I tried the glasses and said I would take them I was told total of $234.95. It went up again and I said I was going for the offer of $99.95 and was told $224.00 then was told $234.95 and I asked why again and the lady said because of the frames.

My Mom went to get glasses and once we got there the price was double. Later when they needed to be repaired they wanted to charge her the same price. She is 82 years old. She could not afford to pay that price again.

Took my wife for exam, She has diabetes. The Doctor claimed after the exam nothing wrong with her either eyes due to diabetes, they were clear and in very good shape, so we order her the glasses over $300.00 for two pair. When they came in right away she said she was having problems with seeing out her right eye, they told her that because they were new her (Eyes) needed to adjust to the new prescription. A week later we went back, they did a new exam and this time they told us due to her diabetes she had bleeding behind that eye. (Different) Doctor! If indeed this is the case (Which) I really don't know, we would have held off on the glasses until we found out what the problem was, We are retired and can't afford this kind of (BS)!

Portland America's Best - Although I am happy about the 3 years of free eye exams for $99.00 I am upset about the bait and switch that America's Best seems to do. I am able to get glasses online for about 20 dollars and use their prescription. I was just going to buy the glasses in their store but after the mark up because the 2 pairs for 69 dollars is just for the frames not the eyeglasses themselves.

First: they couldn’t find my insurance code. Second: not ONE employee was professional. Third: the “eye Dr.” was very rushed in giving information on my findings. Then she opened the door & the waiting room was filled & she was even more rushed... Asking me what lens was best but didn’t give me a chatty answer. Fourth: when my glasses DID come in the prescription completely wrong??? Fifth: The “MANAGER” told me to take them home for a couple days and see if I can get used to them??? Sixth: I said completely UNACCEPTABLE!!! & asked for a full refund!!! Seventh: they refunded everything EXCEPT the “eye Dr's fee??? The one that didn’t do her job???

NEVER WILL I EVER GO TO OR RECOMMEND America’s Best Contacts and Eyeglass. After my old glasses broke on a Saturday I was very excited to get an appointment Monday morning at 9:30, didn’t wait long and staff was very friendly. When my eye exam was finished I found my 2 pairs of frames, “as advertised” and also thought my eye exam was free, NOT FREE because I have insurance that only covered a mere fraction of the cost and after having this and that put on my much needed glasses I decided to only get one pair at $376. Needing glasses very badly since mine broke I asked if they could possibly rush the glasses. NO CAN DO but they’ll be within a week. 2 weeks later they FINALLY came in today, I was very pissed they took so long to come in. I walked in took my glasses and walked out. I was warned not to go there but I didn’t listen.

America's Best Eyeglasses are the worst ever. I pay 700.00 for my eyeglasses and the frame broke. I just need frames. Lenses are still fine. Went there cause I bought them there. The lady said, "No we can't give you just frames... You need to buy a new pair frame and lenses." Wtf. I don't have that kind of money... What a disgrace. Embarrassed me awful.

Stay away from this place, worse experience I've ever had without exaggeration. They ordered the wrong prescription, were never on time with appointments, and the sales staff appeared depressed, just no... After carving out time to make a follow up appointment, I dragged myself and my one year old because they needed me there to order the correct prescription. Anyway, I waited over 30 minutes for them to tell me, "Sir, follow ups don't begin until 3:15", I replied, "Then why would they give me a 3:00 appointment". So the doctor finally came over and said, "Where are the old contacts"? I replied, "Well I don't think I needed the pair with me that were the incorrect prescription to order another pair". Well at that point I was informed they couldn't help me unless I made another appointment. I walked out pissed off and will be taking my business elsewhere. Avoid this place like the plague! They should rename this business "Americas Worse".

When I ordered 2 pairs of glasses totaling $447.95 they didn't tell me the length of the earpieces are one size fits all. They're way too long for my head. I showed them my old glasses to prove that there are different sizes available, but they insisted they cannot provide shorter lengths. They wanted to bend the piece that goes over the ear straight down behind the ear, to make it shorter. That would have looked dumb. I'm just glad I ordered spring-tensioned side pieces, so they grip my head without falling off.

I've been using America's Best for years to get my eye exams and eyeglasses in Philadelphia, PA. However, I moved to Virginia and broke my glasses. I needed to obtain my prescription so I could get new glasses where I am now living. Even though they are a chain, they do not share patient information, so I have to get my prescription from Philadelphia's location. They will not give you this info over the phone, so they offer to either fax it (who owns a fax machine anymore) or mail it. I called not once, but twice to obtain my prescription in the mail. After 2 requests, it has been a MONTH and still no prescription. So basically if you cannot physically walk into the store to get your prescription in person, you're screwed.