America's Best Contacts and Eyeglasses Reviews

I should have walked out before I made a purchase -- MY BIGGEST MISTAKE. I went here because a decade ago I bought my contacts here and always had good experiences. I was in need of a new prescription before cataract surgery. I did not want to spend a great deal since these glasses would be used for a month or two maximum.

The experience was just fine. I got my eye exam just fine, I got good service and everything. I paid for the product, I told them when I ordered my glasses, I want a pair of sunglasses and I want one pair of glasses with no glare protection (I hate glare protection, and there's a reason for it). No scratch protection (for me it does no good as I take good care of my glasses, and the ways I end up scratching my glasses it doesn't help anyways) and I don't care about thick lenses because I've been wearing glasses since I was 5, when glasses came in thick bulky lenses so I'm used to thick lenses as is.

I got 2 pair of bifocals a few months ago from the Annapolis, MD store. Everything went smooth… Paid extra for the progressive. Really I don't understand all the negative reviews… Maybe I haven't wore glasses long enough to understand. I did have the frame come apart yesterday (screw came out). I went back to the store today and they fixed them for me in a few minutes. Great people and great service.

I brought in an eye prescription so I could get new glasses. The store was clean and neat, service was prompt and the staff was very nice. I picked out my frames for two sets of glasses and ordered what I wanted. Both sets were for bifocals with transition coating. I was called about 10 days later to pick up my glasses. I picked up the glasses and went home. I read a lot using a kindle. I found that I was getting headaches after reading. I looked at the glasses as I viewed the kindle and realized that they looked as if the transition coating was inconsistent appearing tie dyed. This was present in both sets of glasses. I went back to the store and they said they would have the glasses reworked. I kept one pair to used while the other was being fixed. I returned the one set of glasses three times and the other twice. The same problem was present each time the glasses were returned.

I had a vision exam not too long ago and the eye doctor told me that my vision had improved. I ordered two pairs of eyeglasses with the new

Landstown Commons store, Va. Beach, Virginia - First of all, let me start by saying that there is NOTHING BEST about America's Best. I had originally gone there for the current special which was 2 pairs of bifocals for $99.00. My visit started with an eye exam and then I had to pick out frames. After some discussion and explanation it finally ended up costing me approx. $250.00 instead of the $99. I had no problem with this and the glasses were ordered. I had to wait 10 days for the glasses to come in and when they did, they were not correct. I could not see through the top or bottom of the bifocals. After finally getting a manager to help, she said that she would send one pair out to have them reworked. After another week the pair of glasses came in and the manager called me saying that they were still wrong and she would give me a refund for my troubles.

When I called to make appts. I asked to review my insurance info and tell me exactly what my wife and my exams would cost. They did and told me I have a $20 co-pay for each exam. We went and they took $25 off of each $79 exam, quoting fitting fees. Our insurance pays separate for those. So we ended up paying $54 each and when we asked them to explain, they couldn't and said either we pay it, or we get no contacts. They have very deceptive advertising practices. Then we were given a trial pair of contacts and was told to come back after 1 week, have our eyes checked with the contacts in and possibly incur more charges. The doctor wasn't there and the fill in was a retired eye doctor.

Stopped in at the Daytona Beach location on 8/18/17 to inquire on replacing my plastic frames which were damaged and inserting my lenses. Was told by a half interested person at the counter the cost would be $59.95. Six months earlier I had paid $69.95 for an exam and two pairs of glasses. I would strongly recommend to friends and associates through Facebook and our area newsletter stay clear of America's Best.

AMERICA'S BEST MORROW GA - I went there before had an issue with the glasses and they replaced. The next time I bought them with insurance. The glasses broke and this time they want almost 100 to fix them. The manager didn't offer me the warranty, I mean if the manager can't treat you right. It made my day terrible.

The reason I am writing this review is because upon reading through several other discouraging reviews on this site I haven't seen many for NC State and I've had an experience at the store in Fayetteville N.C. since July 13, 2017. Made an appointment, went to this place noticed right away there were a lot of desk attendees on staff that day but not a lot of customers. Was treated courteous but they were not overly friendly which is fine but kind of suspect as in, if a new place really wants your business they are usually very friendly and accommodating. This place was not. I was taken into a room and given a chart exam by a "desk clerk" with no clear identification on her, I mean, I'm sure she stated her name but I wasn't sure if she was even qualified to administer an exam to me. First red flag!

Professional Customer Service: I visited the America's Best in Union City, GA today. They were able to schedule a same day appointment, there was no wait time, the staff is very knowledge and excellent customer service. Dr. ** was very pleasant and answered all my questions. Charles selected the perfect eyeglasses for my face. The entire experience was awesome.

I got my exam and 2 pair of bifocals for 276.00, they don't tell you about all the "extra costs". When I got the glasses they tried to adjust them to my face but they just did not sit right. My vision was so poor with them I was afraid to drive, so I went back. They told me I couldn't see well because I got the most inexpensive lenses and needed to upgrade for another 271.00!! Cheap glasses. Go to a reputable vision store, this place is not what you think!!

Where are my glasses? They said 2 weeks, yet it has been 17 days now and still nothing. I can't see, daily headaches, and stressed. They said they have no way of tracking the order to tell me when they will be arriving. I should've went to the one hour place and walked out with new glasses on my face. So, WHERE ARE MY GLASSES!!! So annoying! Terrible customer service, can't track my glasses? Upgrade your tech.

I went to AB for an eye exam bcoz the commercial said free exam with 2 pairs of glasses deal. I made an appointment which was easy to get for the next day. When I arrived I was pleasantly greeted and quickly seen. They explained everything thoroughly. I was helped by everyone available, all friendly, all knowledgeable. The price was $99 for 2 pairs of bifocals, the $45 exam was free. Not sure why I read so many complaints about the price. The deal was explained and no problems.

I paid nearly $600 for 2 pairs of glasses with "high quality" lenses (recommended by salesperson). I was very careful in taking steps to protect my glasses, but it was useless. Within a couple of months the lenses were extremely scratched, and cloudy. I have contacted customer service by phone and email, but received NO reply! Worst customer service I have ever encountered. One of my frames broke, and when I went to the store for repairs I was left sitting in a chair waiting for an 1/2 hour! I will never use this company again, and always encourage folks I know to go elsewhere for glasses. I paid $600 for garbage products and services!

I had been to America's Best 2 years ago to get my son's eye exam done as well as the advertised two for $69.99 glasses. I walked out paying over $200 but he was satisfied with them so I didn't think anything of it even though I had to go back like four times because they would get loose on him. I just back now and his prescription remained the same and we bought the two glasses, which again ended up being 189.50, way over the two for $69.99 advertised special they talk about. I chose the additional vision field test and was told my son had to go back and get it redone because they noticed defects on it. I went back and they did it again, at no extra cost this time, but when the doctor or whatever he was came to speak to me, it seemed like it was a bother.

I went to America's Best Eyeglass company who specializes in buy a pair get a pair free. After the eye exam I was told to pick out two pair of frames for my lens, however when they called for me to pick up my glasses both pair of lens were put in the same frames, meaning both pair of glasses looked the same. I was apologized to and told to pick out the other frame and they would put my prescription in those frames. Said they would call when finished. It's been four months. I called and they don't know anything. Plus on top of it all I received a bill for 90.00 dollars. I believed I was paid in full from when I paid 179.00 in February.

America's Best should be America's Worse. I was so excited when I saw a commercial. I called and made an appointment. I was so excited that I shared the info with my daughters and friends at work who needed new glasses. I had an appt at 11 am and was there at 10:50. The line to sign in took me over to 11:09. It was crowded which I took as a good sign that business is good. I waited for over an hour and finally got up and asked them when was my turn. I was after the next 2 people. They seriously overbooked.

Worst experience ever! The doctor was rude and surly. The staff is rude and not helpful. I paid for a contact lens and eyeglasses exam. I received my glasses but my trial contacts were never ordered. When I called to ask about my trial contacts, I was rushed off the phone without finding out anything about my contacts. When I called back to get my contacts prescription so I could get my contacts elsewhere, I was told that they couldn't do that because I hadn't come back to have my contacts checked. I explained my trials were never ordered and the person told me that he didn't think that was the case. He then told me I would have to come back for another exam because it had been too long (only 9 months). So he would only send the eyeglasses prescription. Now I have no contacts prescription. I will never go back there. It was a waste of my time and nine months later, still no contacts!

Before the expiration date has ended for the glasses I ordered, I went to get them fixed, and the lady did not tell me they were beyond repair. At that point, they were still covered by the warranty. She simply heated up the glasses and gave them back to me. She knew very well that they could break anytime and the fix that she did was very weak. When it finally broke, I came back and I was told they couldn't do anything because the warranty has expired.

I just picked up my two pairs of glasses for $69. I am not able to see/read the computer screen with them. I was told on my examination last week that all I need are reading glasses. I thought instead of buying the $5.00 ones from Walmart or Walgreens, I should invest in a proper pair for the protection of my sight. I am very disappointed. Yes, I can see to read print on paper... but if I look up at the computer I have to lean in to see the printed word on the screen. Also, I was told I have to return to the office in two weeks to get my glasses' cases. Really! So, I would like my money returned to me, instead of having to drive out to America's Best over and over to correct errors. I am not sure what to do at this point.

I had an overall good experience the day I went for my exam and to pick out my glasses. I was a bit surprised that you do not in fact get two pair of glasses for $69.95. Their ad sure reads that way but until they are involved in a class action lawsuit that's how they will keep hooking people. Anyway, that aside I left the store satisfied with my experience and purchase.

From the moment I walked in the door, I was greeted with friendly smiles. I made an appointment for 5:30 but got off work early and went in at 4:40 and was taken care of right away. Everyone in the store was friendly and helped find the glasses for me. The best part, which I would always hope people at other eye glass stores would do is help me make a final decision telling me which one looks better on me. I never want to go to another place ever again. The doctor was also really great and addressed all my concerns and explained everything really well. The America's Best in New Braunfels really is the best!

When I initially got the exam the doctor started flipping out because I was there for a contact and eye glass exam and she started flipping out about getting paid and proceeded to the front desk and they told her I have insurance. She insisted on giving me the most expensive contact and sent me home with contacts that didn't fit my eyes, which I found out a week later. Then she gives me something else and when the contacts came no one called me. I had to go there myself and was given no directions or to see if the contacts fit my eyes. My friend went as well and noticed how dirty and messy the eye exam room was. I will never come back here or refer anyone to this place!

I will never ever deal with America's Best again, ever. I am a diabetic who was going to an eye specialist, had my exam done in December 2016. End of January this year I went to America's Best which they socked me with another full eye exam for dilation on top of just needing the contact exam. So in the process through it all, no one helps you with anything, I picked frames out and dealt with a lady. Before leaving the America's Best in Exeter, PA I had to pay $298 dollars for the eye/contact exam and glasses. I was told that it was ran through my vision insurance, on top of that I got a trial pair of contacts to try. Well was having issues with them so called and then I was told that they had the right trial pair of contacts. So ran over which is only 10 minutes away from my job. Well you get confused when you don't know what actual contact you're really to be using.

Not only were we treated poorly and had to wait while the employees gossiped, we found there was an upcharge to everything. The 2 for 69.99 deal ended up costing twice as much and we still did not have the anti-glare coating. That was another 75.00. I would never go there again nor would I recommend them to anyone.

I have gone to the same eye care provider for the past 8 years. I wasn't happy with the last couple of visits and decided to try a new place. I searched and found that America's Best had recently opened a new store in my area, so I set up an appointment. From the moment I walked in, the service was outstanding! I was very pleased with the entire visit. They were very professional, and even took the time to be sure that I got the best deal, even though I have insurance, Taylor ran my options several different ways, making sure that I got the best deal for my money! I would highly recommend them to anyone that needs glasses, contacts, or both. They have a customer for life with me!!! Thank you to everyone in the Crowne Plaza store, located in Knoxville, TN. I could not be happier with my contacts and glasses.

Today (6/8/2017), I had a customer service experience in store #5193 which left me underwhelmed. I walked into the store at around 12:50 pm and was immediately greeted. Well done. I explained to the team member that I had a prescription for reader glasses that I wanted to get filled and handed her the written prescription. She glanced at the prescription and without even taking me to be seated she began to upsell me on bifocals. I explained that I did not need bifocals and that I only need the glasses for reading. She continued to attempt the upsell to bifocals right there in the middle of the store. I then told her that my doctor told me it would be my decision to get bifocals or not because they are only needed for reading.

In May 2017 I paid $561.00 for two pairs of glasses; almost 10 times what they advertise for; they finally called me and when I went to get the glasses they were totally wrong. They charged me for the 2nd most expensive bifocal prescription and yet I could not see thru them. They told me that I had to wait for them to order again the glasses, they tried to blame me for their mistake in the prescription. No one has ever bothered to call me, so today 06/08/2017 I went in to see about my glasses. I was told that they are not ready. Not their fault and now I cannot get my money back even though they never delivered the product. They simply told me that if I don't agree with them to call the complaint department. Basically it is not their problem, it is my problem and if I don't like it tuff, they got my money and they are keeping it.

I was given the gift of two pair of eyeglasses for Christmas 2016. When the glasses came in, I was unable to wear them. They caused headaches and were unusable. Upon returning to my local store, I was re-examined and informed that the prescription was exactly half as strong as they needed to be. They re-ordered the 2 pair and when they came in, I went to pick them up. They were great, and the Doctor recommended I buy the insurance on them, stating that even if I lost them, they'd be covered. Well, sadly, that's exactly what happened late April 2017. So... since they "were covered" I phoned my local office and was informed that they were not, in fact, covered in the case of "loss". Once I told the staff that the Doctor had said they WERE covered, they eventually agreed to replace ONE pair... and advised me that the very same Doctor had misspoken, and that it had happened before with this particular Doctor. Great.

The exam for my prescription was minimal. He didn't ask for my old prescription. He didn't dilate my eyes or do any drops. Half the slides he showed me looked dirty (not blurry), dirty like they needed a cleaning and were touched by fingers. So my exam was off. I ended up getting a prescription where one of my eyes got "better" and the other was way worse.

Led to believe I was getting the 2 pairs of glasses and free exam deal for $69. But went to pick up glasses today and they only gave me one pair and I asked why. The lady said it's because I filed insurance!! Like they couldn't have told me this beforehand!! So I ended up paying $67 for one pair of glasses and paid 10$ for exam. What liars and ripoff.

I had my first visit to take advantage of that commercial so I could get 2 pairs of glasses. From their website: "Two Pairs of Glasses for $69.95, including a FREE eye exam! Come see America's Best Contacts and Eyeglasses for your prescription glasses and contact lenses!" This is a scam. After adding the lenses it came to over $200 so I only paid for the eye exam and went straight to Walmart Eye Center. My glasses there cost only $80. The employees at ABCE were very nice and professional but this is a warning to all consumers.

Don't waste your time, I just returned from my second trip to the local America's Best, should be called "America's Worse." I was told last week after measuring me and my frames there would be no problem putting new lenses in my safety glasses. I needed a credit card from my company to pay for the new lenses so I went back in today to send my frames out for my new lenses. Now I am told they can't put progressive lenses in my frames (really they could figure out how to put the information in their computer).

I recently made an appointment for my daughter with America's Best Contacts and Eyeglasses. I was quite disappointed in the disorganized way this place runs their business, as well as the rude way their techs interact with clients. I booked my appointment online, but when I arrived for the appointment they had doubled booked for that time. I have chosen to work with another local business, and would not recommend America's Best Contacts and Glasses to anyone who expects to work with a professional staff of techs and doctors.

I ordered two pairs of glasses with additional things such as making my lens smaller since they're so thick, scratch resistance, and glare proof. I have waited a total of a two months and three days for ONE pair of glasses, (by the time I get them it will be two months and a week) out of the two I purchased, that's IF they even fixed them this time around. The first pair I had to resend in three times, once for wrong prescription, another for flipping the lens the wrong way (the astigmatism backwards so I couldn't see out of them) and for the frame being messed up. I haven't even taken home my second pair since I've purchased them. I spent a total of $330 for these glasses.

The worst customer service I have ever had to deal with! Hold time on the phone! They didn't order my contacts till 2 weeks after the appointment! I went into the office with a schedule appointment 3 times and each time they sent me away because someone screwed up! Instead of apologizing they tried making it seems as it was my fault! I hate this place. As soon as I do my last eye exam (I paid for 3 years worth) I will NEVER RETURN! Snobby, rude, and annoying staff that has no idea what they are doing more than half the time!

In September of 2016 I purchased an eye exam and two pairs of glasses from America's Best, I was told the price was $400.00 but for their best product, but had to pay actually $563.00, the glasses were made so badly they gave me headaches all day every day. The lenses were also bad I could not even see my computer without looking straight up. America's Best offered to remake these glasses but really did not have a frame that fit my nose so I got another pair of glasses that was bigger but not any better. Not only that the glasses were 3 times as heavy and hurt my nose even more. I put up with the pain for a few month then I contacted America's Best again asked them to refund my money so I can go and buy a pair of glasses somewhere else, they refused and suggested I go back to the store where I purchased these glasses and got two bad ones.

Myself and my wife Sarah ** had appt. 3-16-17. Both of us have had many pairs made at different stores. Never had any we weren't very happy with until now. I took mine back, told them I couldn't see with them. The doctor said I just need to get use to the glasses. She did another eye test on me, came up with same numbers. This lead me to wonder what she was doing wrong. My bifocals were too low they sent them back. Took 2 weeks to get them back. The glasses will not stay on my face, still can't see with them myself and my wife are wearing our old glasses. Will never go back to this excuse for eye care. This is the store 1341 W Walnut Ave.

Scammers! Have been going there with my whole family for years. Will never go or allow family to go there again. Fort Lima road location. Dr. is the only thing good. Everyone else I encountered didn't know anything. They told my wife one thing then when I take off work to go it was a different story! Girls were rude and very slow and talkative. Stupid place. I don't like liars. America's worst glasses and contacts!!

For years my visits have been fair and on mid ground. I've had 1 great and 1 horrible experience. Hence I chose to go with the middle for my review. First was awesome doctor, lots of help, no worries. She was thorough, helped me with my changes in prescription and I really appreciated her. She took time to listen to my concern about brands and I wasn't rushed.

First off, when I made the appointments for myself and my daughter, I was told our 9:10 am appointments would be the first of the day. When we arrived at the store, on the sign it noted that the doctor didn't even arrive until 9:30. Once everything was said and done and I had paid the bill, we were told our orders would be in, in 2 weeks at the latest. Here it is, two weeks later and still no glasses. When I called the store, it took more than 30 minutes before I could even get anything besides a busy signal. When I finally got through I was placed on hold for 10 minutes only to be told, "No, they aren't in yet, it might be this week, it might not." Super professional... Do yourself a favor and go somewhere else.

If anyone decides to go to America's Best Glasses to get an eye exam, you might want to re-think that decision. I had an appointment last Thursday, and when I get to the office, the receptionist tells me there was an emergency and the optometrist had to leave for the day. Okay, no problem. I made another appointment for today, and when I get there, the receptionist tells me there was not a doctor in the office. I said (fairly loudly), "What do you mean there's not a doctor!?!? This happened last week and you're telling me they aren't here again?!?!?" All the receptionist said is "I'm sorry". I walked out, and I'm never going back there. Now, maybe other stores in the country might be better staffed, but no America's Best in Texas will get my business. They didn't even have the courtesy to call and inform me a doctor was not going to be there. How's that for customer service?

According to the sign on their door and my previous experience I was disappointed to find out that, after driving quite a way out of the way to the nearest America's Best, when I walked-in to get glasses today that I needed to schedule out an appointment for a week from now. Definitely would have just called to schedule an appointment if I wasn't led to believe that walk-ins were welcome.

Went to the store in Medford Oregon. Got the free eye exam and 2 pairs of glasses... one regular and one sunglasses. Thought this was absolutely great. But should have known better. I had glasses before seeing them and due to the poor vision in my right eye from a cataract my old glasses had one thick lens and one regular lens. Everything was great with those glasses for well over two years then I went to America's Best being I knew I needed a new pair and a exam again. Well this doctor prescribed my glasses with single vision plastic lenses of the same thickness... or lack of. I have had to take them back for some sort of light/sun spots in them already and now these glasses have made my vision even worse.

I purchased the exam and two pair of eye glasses. One pair I purchased the warranty. The other I did not. This was due to frame style. The warranty was entered wrong into their system 1st off. The 2nd is I came in a few days post a year purchase. They stated on the phone they could be fixed under warranty or it would be $25. I was informed no it is too far past warranty. They would not do anything to compromise the situation. Customer services are lacking greatly. This is from the Matthews, NC location.

Draw you in with bait and switch. Went in to get eye exam and contact lens exam and 2 pairs of glasses... for $69.95... Picked out two frames. After she totaled bill, $349.00... With no explanation. Told her take one pair off... Final bill $214. Don't buy in, don't even walk in their door.

I tried the nice way and NO LUCK with America's Worst Contacts & Eyeglasses! Spent almost $800 and got a pair of defective eyeglasses. Complained at the store level, people don't care! Emailed customer service and they referred to same no care people at the store! Endless defective service loop. Tried to find CEO and all I got was his name. Berkshire Hathaway owns them? I am used to much better service than this. If anyone has any suggestions, I am open. From the looks of the complaints, it seems others are having the same issues. Perhaps a class action lawsuit will get them to respond. I will try the BBB and Attorney General of Missouri first and escalate from there! Ridiculous!

As other reviewers on this site have stated, AB pushes other exams and fees at the customer as well as pulling the "bait and switch" on which types of glasses you should "need". On top of this, one of the people giving me the "field test"(?) exam wasn't above attempting to "shame" me about my eyesight, claiming that it was bad enough to keep me from getting my driving license. Of course she was unaware that I recently had a similar test at my place of employment which cleared me to drive some very large vehicles. I seriously doubt that they would have done so if my eyesight were as bad as this person claimed. At the very least, I thought it was done in a mean-spirited or callous way.

DONT GO HERE!!! Well I never have gotten an eye exam and this place I thought was good... after my contact follow up appointment I had a terrible experience there. The reason I know what I'm about to say is because I went to LensCrafters yesterday. The doctors at this place are under qualified that is why is priced so cheap, you get what you pay for. Also the doctor violated my HIPAA agreement 3 times! When I proceeded to bring up the word lawsuit they lied. I bumped into the assistant in front of my children. They literally lied.

March 3rd I have ordered and received two pair of glasses. The reading glasses was done wrong, I had to see my doctor and said it was not as doctor order. Sunglasses still there and cannot use. Have paid for it. Ten days later still waiting. I am going back for refund.

I went to this store to take advantage of their advertised two sets of eyeglasses for 69.95. I did not walk out of the store paying anywhere close to the 69.95. It was more like 250.00. All along their back wall they advertise two pair for 69.95. I selected two frames and after filling the prescription, I had to apply my discount program to bring it down to the 250.00. It would have cost more like 300.00 without the discount. I think their advertisement is very deceptive and should not be offered if this does not apply to all cases.

I just had the most unpleasant experience with America's Best. To call this a bait and switch - false advertising company does not even come close. I knew I was in trouble upon my arrival where I was privy to the training of a new employee. Without apology the trainer was telling how it was important to encourage customers to begin by looking at glasses of the "red category" and up as these are of higher cost. She also made mention that if they are purchasing one plastic pair to push for the second pair to not be plastic. Again a money making ploy. Upon the exam I was encouraged to have the screening upgrade ($15) for glaucoma, brain tumors and other risks with "age". I did so thinking it would be a legitimate screening only to find it was another computerized screen completed by a non trained employee. Scam.

Went in for an eye exam. When it was time to get glasses representative came up with almost $500.00 cost for just regular glasses. They advertise free eye exam with 2 pairs of glasses. These glasses were single vision and not name brand. After telling him the price is way too high, he said that he can lower that. It ended up being $258.00. That just showed how they rip you off.

Half a year ago I purchased contact lenses and glasses. Also I purchased 3 year membership which I regret. They are good in selling services and get the money but if it comes to their service it is horrible. First time I did my eye exam the doctor prescribed me 2.50 and 2.75 and I asked for 2.50 for both eyes. The doctor said that is fine and I purchased the contact lenses and glasses. After a while I visited them again and the secretary looked at my records and told me that the glasses are not 2.50 for both eyes, one was 2.75. I was using my contact lenses 2.50 for both eyes and I was wearing glasses very often. I did not feel good in that glasses.

I called on Monday 2/20 to order contacts. The man who took my order over the phone took down the wrong town and zip code and had it shipped to the wrong address. When I saw the notification from USPS the next day I called in to let them know to change it. They told me a manager would try and resolve it and call me back. I received no call back, then the next day I called back same thing. Finally a manager spoke with me on THURSDAY and told me that it was corrected and would be delivered to the right address that day. Here we are on SATURDAY now and I checked USPS tracking and they tried to deliver to that same incorrect address. I am sick and tired of having to repeatedly call this company to fix this and they have done nothing. Now I have no contacts after a week of trying to deal with them. Would never recommend the America's Best in Union, NJ.

When I payed for my three year plan at the Medford, Oregon branch I was very clear that I would be moving to the Sacramento area within the year. The manager of the Medford store assured me that there were branches "throughout the state of California" and that my plan would be transferable there. Now that I am here I find that the closest branch is 247 miles from where I live. When I called the Medford branch they refused to refund me any part of the plan for the year that I have left on my membership - not to mention the inconvenience of now having to find another contact provider.

On January 24, 2017, I went to America's Best in Oviedo, FL, to have a pair of high index lenses placed in a designer frame identical to the one I am currently wearing with the same prescription for single distance. I gave them the prescription which they checked against my current glasses (although that was not necessary) and they charged me $192 for the lenses, the anti reflection coating, and the tracing of the frame. They made me sign a form indicating that they were not responsible for any damages caused by their technicians to my frame, which seems to be customary here in Florida. They told me it would take about 2-3 weeks.

Unfortunately, this company does not live up to their advertisements. I do understand busy - they are, but that is never an excuse for poor customer service. They may even have decent folks working in some of their stores, so go find any other place than Lynchburg, VA. When you put your customers OUT, a good company would genuinely try to make up for it. NOT AB. Rather than do the right thing, it is the customers fault... wow.

Went in the front staff very good. Once back with eye doctor seemed to be going good. Picked out two pair glasses ordered them. Normally bifocals ordered but I thought I would try without bifocal portion. They never suggests that was not a good idea. Received my glasses and I was feeling sick to my stomach. Had to keep putting my old glasses on. Single vision glasses were bothering me also. Went to Costco a month later to get my eyes rechecked. Doctor there informed me that America's Best should have never allowed me to order single vision glasses since already use to bifocals and nearsighted glasses. Then the script that they prescribed was way too powerful for my eyes.

Went in to Salem Oregon location on a Wednesday. Ordered two pair of bifocals. They told me computer was down. I called the next day computer was still down. Now I call today Monday and they took 10 minutes to find my order. They said they were still working through placing the backorders. I feel like they didn't even know where my order was or if it was placed.

My experience started fairly well, with checking out frames while I was waiting for the exam. The tech who did her part of the exam was skilled and very friendly. However, I became rather uneasy when the exam with the Dr. lasted all of 5 minutes. I was then helped with picking out frames, and narrowed it to two pairs. I told the lady that I did NOT want two pairs, as I knew that wouldn't include frames and all the upgrades. Their "system was down", so she could not quote me prices. I asked her to call me back with the individual costs on each pair so that I could decide which ones I wanted.

I had my eyes examined, ordered two pair of glasses and a trial pair of contacts. I have never worn contacts before. I got a call a week later saying my eyeglasses were in. I called the store, the contacts were not in. I called three days later, and was told again, the contacts weren't in, that they would be in the following week. Two minutes later, I got a call from the store saying my contacts were in, she couldn't explain why the person I had just talked to at the store told me they weren't there. I go to pick them up and I'm told that because I've never worn contacts before, I had to take a class. Oh, and they don't offer the class after 4pm. They are rude, and just don't explain any of the process to you. Even though I joined their eye care club, I will be ordering my contacts online, and going to a different eye care professional next year. They were a total waste of my time.

I called America's Best contacts and eyeglasses off of Cheyenne rd in Colorado Springs asking if I can come in and order colored contacts. I am a customer of theirs and have an up to date contact exam through them. I was told since I originally had clear contacts that I need to find a new doctor to order colored. They REFUSED!! That is ILLEGAL to refuse an up to date customer to come in and order colored contacts through them. I decided they no longer get my service and went to ABBA eye care and had the BEST experience. NEVER buy anything from America's Best!!

I ordered 2 pair of glasses at America's Best in Altoona, PA, one with a designer frame, and one with a "generic" frame. When I went to pick them up, the designer frame had no-line bifocals in them that they said were positioned wrong. First they told me to wear the frames down on my nose as I would readers. If I had to wear them that way, then I would just get readers. I asked them to adjust the lenses so the frames could be worn where they were supposed to be worn. They told me they could have new, adjusted, lenses put in the frames, but they couldn't guarantee that they would work (this was my first pair of bifocals). Since there was no guarantee, I asked for the lenses to be replaced with readers. They told me the price for readers was going to be less than $17 less than the bifocals ($163 instead of $180). This clearly didn't make sense because no-line bifocal lenses are significantly more expensive than readers.

I liked their selection but I couldn't see out of their glasses. My eyes were tested 2 times, made glasses 3 times and still were blurred. I have gotten glasses there before and they were fine. They just couldn't get them right this time. Returned them and got my money back.

Scheduled an appointment for my grandson. Waited 1/2 hour from our scheduled appointment time. Once we were called back the eye exam was determined based on my grandson not identifying the alphabet on the wall [which he could only identify 2 letters because he could not see]. We were unable to proceed with the eye exam because my grandson could not identify the letters. The young lady said that we could not proceed. My grandson just turned 4 and was prescribed with his 1st pair of glasses at 1-1/2. There was no need to know the alphabet then.

America's Best is a busy place... Just make sure to present yourself at least once & announce your presence. I come in ahead of time just to wait & look around casually for new frames. I ride my bicycle like 3.5 miles to get there & I have a rough idea of what they have from looking online. They have high-end quality glasses and lots of frames. I like plastic frames but I'm open to metal. If you're expecting 5 star service you should lower your expectations for the ridiculously low price of glasses & how they have at least 9 people in there at a time. 2 pairs w/ tints for less than $140...Very great value!! They get shipped to the store via UPS...maybe 5 days...not counting weekends. I love that place!!

I'm satisfied with the quality of my glasses. But there's not a lot of choices at America's Best Contacts and Eyeglasses. I have to go to a specialist because I have macular degeneration. My exams are very in depth and I feel I get my money's worth in the exam and glasses if I need a new prescription.

I went to America's Best located in Northlake IL. and it was the best experience ever. The whole process was fast and excellent. As soon as I walked in I felt very welcomed. Everyone there was very friendly. Definitely look forward to going back there again!

The overall selection is a little below average compared to other places. I needed to go elsewhere to get a pair that cleared my vision. I would not go back nor would I recommend my worst enemy to deal with them. There was nothing wrong with the prescription which I received from a private eye doctor, the lenses were not made to specification. Wasted money. You get what you pay for.

I purchased a pair of glasses in store. The selection was pretty minimal and I wasn't super excited about what I chose, but got them anyway. The turn around time was pretty fast. I picked them up the next day with my custom lenses. The glasses had some little rhinestone embellishments on the side and several of the stones fell out within a few weeks (I'm not particularly rough on my glasses although I do wear them all the time; the stones just were not secured enough). I would have expected a better quality product for the price.

My glasses were ordered, made and shipped to store for adjustments and pickup. At their price, there's no need for vision insurance. Their glasses have perfect fit and perfect view, overall excellent. I'm very pleased with the people and my new glasses. Had to have one remake because close vision was improperly measured. They took care of it right away and new lens is ok.

I went to America's best by work since many coworkers go there. The doctor was absolutely amazing however after I received my glasses which my insurance paid for all the upgrades including warranty. 2 months later there was a chip in the left lens including scratches which I paid for scratch proof! I only use the cloth that came with my glasses including their wipes and lens cleaner.

1st off I have gone here a couple times. One pair of glasses the flex kind broke fairly quickly. The next time I took my kids in they have insurance and this place completely scammed the insurance. The kids ended up not getting their glasses as they charged the entire insurance plus 100 per child for one of the kids. It was just reading glasses. 10.00 at Walgreen. The other child needs basic glasses for distance. This was a total scam as I had to leave before it was completed and They saw my mom coming. Do not go here. It's not worth the hassle. Walmart does a better job.

I bought my glasses here in Akron Ohio at America's Best in July of 2016. I took them back about 2 months later to have them tightened. Well about a month later the one side of the ear piece got loose again so I thought that I would take them back to get them tightened. Well she took one look at them and said that the screw was stripped and they couldn't be fixed. She said that there was nothing that they could do since I didn't get the warranty. Then she said it was how I took them off caused it. I wasn't happy. Even Walmart have cheap glasses but give you a year warranty. I can tell you that I will never buy a pair of glasses from them again. I will buy them at another place next time.

On Nov 06, 2016 I put my contact lens in, later that afternoon I was going to remove them. The right eye came right out but the left would not come out so of course I tried and tried so ended up getting my eye a little red. The next morning went to AB and told the Doctor there, I have a Clens that is stuck and can't get it out so he examined my eye and said "YOU DO NOT have a contact lens in your eye" so he gave me a prescription for eye drops to use until my eye looked better. Over the next few days my eye gets worse and worse and then I can't see so I made appointment for 2nd opinion and he found it immediately, it was right on my eye and because it had been there too long I had an ulcer over my whole eye. It's been 3 weeks and under a doctor's care and still can't see good. Total negligence and I will never go to America's Best again. I am on steroids and antibiotics 4 times a day. I am suing them.

I have been going to this store for years!! The customer service, pricing for my contacts, their 3 year plan, all of it was great. They have changed hands a couple of times, but now with the 'new people', it is terrible. I was double booked for an appointment, the customer service was very poor, employees were talking negatively about clients and laughing, they were very late getting me in. After my appointment I sat for an hour! Waiting to pick up my new contacts, they had been closed for twenty minutes before I was waited on. No apologies, nothing. I am now looking for a new place for exams/contacts. The only other store near me is huge, I have been there once, it is like a DMV... loud, no organization, even longer waits. I am so done with them!

I purchased some glasses at America's Best. After only a few months my lenses are peeling. instead of them taking care of their problem I was told I would have to purchase some more lenses. This isn't the only situation I've been in with America's best in Lafayette LA. A few months ago it was a racist issue I had to deal with that was never properly handled.

I ordered 2 pair of glasses for my son on September 2nd for him to play in his football season. Now the whole season is over and I don't have the glasses. After calling a dozen times, just today they said, "Sorry, we can't give you the glasses." On asking for refund, they can't even send a check back and now need me to drive down to their store to see their faces again and get my refund.

Too many people here just need to learn how to say "No, thank you." I spent an hour at A B C & E last week. I had a contacts eye exam from a very nice young woman, picked out 2 sets of frames, got fitted with new contacts and was on my way for a total of $188.00. I will pick up my new contacts next week. They agreed to price match with Lens.com. I don't know just how my experience could have been any better. BTW, they did offer me several upgrades on my glasses for additional cost, but, although I could see the value in them, I didn't take them because I only wear my glasses a short time each day, when I am not wearing my contacts. Just learn to say "no" if you don't' want something.

I purchased my glasses from America's Best in Valdosta Ga and constantly complained that I could not see that my vision was blurred and each time I was told that my eyes needs to adjust which is now over a yr ago. I was unable to use either pair. Therefore I spent $380 for nothing and have since been wearing my $1.21 goodwill glasses until I go to a reputable eye care center. I have come in contact with over 30 people in my area that had the same compliant. I had to squint to see out of these glasses which made my vision worse. HELP I CAN'T SEE.

On several occasions I have had a issue with trying to make an appointment with this company. I was given an appointment time and date and when I arrived they said they overbooked. Then it happened again. I tried one more time with this company because we were in the eye club so we didn't want to miss out on the eye exams that were included. I called 45 minutes ahead of my appointment to let them know I was going to be late which the gentlemen said that was fine.

I stepped on my eye glasses so I decided to stop by and just order a new pair, pair sort of. The lens were ok but the frame was damaged not beyond wearing though. The attendant would NOT allow me to order a new pair without an exam from one of their so called Drs. nor would she order me a new frame. I have a Dr, I see a Ophthalmologist and NOT an Optometrist. The attendant was short and really boarded being rude. The BEST thing I can say for America's BEST is take you BUSINESS somewhere else, I did.

I am 32 and never worn glasses in my life! I woke up last week and was having blurry doubled vision. I went 2 days before deciding ok, there is something wrong here and decided to go to America's Best due to the ads on TV (2 pairs of glasses for 69.99). I scheduled the appointment and went the same day. I had the exam and was told that I needed glasses with Prism in them so that my eyes would align and be able to see images clearly and would not be able to get contacts because contacts do not come with Prism in them. I was told I would have to wait 7-10 days for my glasses.

BUYER BEWARE. You will Not pay $69.99 for two pair!!! Once this company tacks on all the extra fees for a halfway decent pair of glasses you will fork out about $350 to $500.00 at least! The only thing you get for their advertisement is two pair of UGLY FRAMES! DON'T BE FOOLED. It's not worth the visit. No extras on my glasses and frame is peeling. My costs almost $200!!! For two pair.

I had a wonderful experience here! I had an appt. at 5:10 pm and got in at 5:15 pm. They were completely nice to me and answered all questions I had. I got 2 opinions from doctors about what they would recommend for me. I got my free eye exam done and walked out with 2 pairs of glasses exactly for the price listed on their ads. $69.95!! So yes the deal is wonderful and I'm so glad I went there. Not only were they great to me, but my glasses have wonderful quality to them and they are just my style!!! I definitely recommend going to America's Best for your next eye appointment.

When I brought my daughter, 12 years old, to have her eyes examined, I expected to pay $70 for 2 pairs of glasses including exam! Then they try to get an extra $20 out of me by telling me that children 13 and under, "by law", have to get the polycarbonate type lenses! When I looked this up, I found that you have the right to ask them to provide something in writing to this effect. THEY CAN'T, because it's NOT a law! It's a choice!! But this is how they are making extra money off the people!! By lying! Thinking nobody will figure it out!! One should ALWAYS, ALWAYS, ALWAYS make sure to look over the receipt when going to ANY America's Best Store!!!

Ordered two pairs glasses with bi-focal lenses at the forum store, Ft. Myers. Went to pick up the glasses. The distance part was very good, the bi-focal part I could only read at about 8 inches. My old glasses were at 22". I was told that my eyes would adapt eventually. I explained that I has experienced this before and my eyes would not adapt to such a difference. I was told I must try them first. I explained that I couldn't even see the instruments on my vehicle so how am I supposed to drive? They would not remake the lenses. The manager said "give him his money back", which is what they did. So after wasting my time and effort, they have lost another customer. I have tried two of these stores, the first one used someone else prescription for my glasses, they had to redo them again. At least this first store in Asheville, NC the staff were apologetic.

I have NOTHING NEGATIVE to report. I took my Rx to A.B., picked out 2 pair w/ warranty. Returned within the year to receive 2 more pair of glasses for FREE. I learned my frames from the previous year were discontinued so I received 2 new glasses with NEW FRAMES. I was charged $0.00! Considering the over $200.00 for a single pair of glasses I was charged by my optometrist & Lenscrafters, I'd say SHOP America's Best for great treatment & awesome money saving deals! I will return & might even see their optometrist for my next exam.

I went to this company to purchase glasses after seeing a advertisement for 2 pair of glasses for $69.99. I went expecting to purchase. I brought one pair of glasses which cost me $300 plus taxes. I also purchased the replacement warranty. First I was deceived into thinking I could get 2 pair for the price this company advertised. ABC THIS COMPANY IS A JOKE! Then I broke my glasses and they tried to give me a hard time about using the warranty. I had to be rude to the customer service rep and let her know I was not backing down. I got my replacement after all the complaining. Then I scratched one of the lens. That's when I discovered warranty was faulty. This company is a fraud. False advertisements and all. To top it all... I hate the quality of the products used on the eyewear. This is the Family Dollar of the eyewear industry. THEY SUCK!!! I hope they get sued. I'm all in.

If you are expecting $400 glasses and service for $69, you won't get that here. What you will get are helpful, busy people, adequate service, and less squinting. I am agoraphobic. It took me two years to get in to see an eye doctor. I am also body dysmorphic and wear a surgeon's mask on my face because I don't like the world to see me. Yeah, I'm mad as a hatter, but I still know about service. The point is, these folks didn't even stutter. Nobody stared, nobody rolled their eyes. My adult son went with me and they were kind and patient with both of us.

I would call the lady who "helped" me today, the worst employee I've ever spoken to. When I asked simple questions she got defensive and told me that he gave me my order in the store, which they didn't because they never carry my prescription, and then told me that she could not look up my tracking number and I would have to do it myself. So I did look it up myself and I was able to find where they contacts had been delivered, but I pissed off the whole time I was doing it. What a terrible way to treat someone. She should not be answering phones.

Very misleading advertising. You think you're going to walk in there & get 2 pair of glasses & a free exam. But that's without the cost of lenses. I got one pair for $315 or the two would cost me $375. Really! The ad is false advertising plain & simple to stop you from going somewhere else! The ad should state 2 pairs of frames (and a small group of them) for $69.99 including eye exam... Lesson learned... Go to Walmart & save money!

I went to a retina dr and was told that I needed to get glasses due to the floaters that I am experiencing while I have my contacts in. I was enticed with the 2 glasses and vision check for such a good deal. I now see why. I decided to get contacts as well as 2 glasses. I told this to the eye dr. She clearly understood that I was planning to wear my glasses with my contacts. Well I choose my glasses and was told to wear the trial contacts and come back in a week to see how I do with them and that she will recheck my eyes then. I waited 2 weeks and went in.

They advertised 2 glasses for $69 with a free exam. They said they take insurance. My insurance was good. I went there the day before to check it out. My appointment was the next day. Got there a little early. I waited 45 min to be seen. The eye exam took about 15 min. Waited to be seen for 30 min. Sat down with a service rep at her computer while she told me I didn't have the benefits I just checked on. I gave her my insurance phone number to call. She made several attempts but couldn't get through. I called them and they told her my benefits as I had. Now, she couldn't make her computer accept my plan. This took 3 hours. When her computer shut down, I left. She called me the next day to tell me she got the computer setup and I could come back to measure my glasses.

My husband and myself went to the Boynton Beach, Florida location yesterday for eye exams and new glasses. We went to this location last year and were really pleased with the service but that was certainly not the case this year. Last year, vision insurance covered the cost of frames but did not pay for progressive lenses or anti-glare coating. This year, they only cover the eye exam as they only pay for glasses every 2 years.

I went to see the optometrist at America's Best Contacts and Eyeglasses of Murfreesboro, TN on Saturday August 13th. The staff was very friendly and their selection of glasses was nice as well. Their bargain wall (2 for $69) had lots of modern looking trendy frames, which was a nice bonus! When my spouse and I walked in, the woman behind the front desk was friendly and helped us through the paperwork we needed to do. It was simple, straightforward, and she was incredibly nice the entire time. She walked us back to where we were supposed to meet the doctor, which was just through a hallway, and waited until someone else came to help us - her service was fantastic.

Best experience ever getting glasses. I've buying glasses for cover 50 years. Never before has anyone helped me choose my glasses. They've always just pointed me to the wall and left me to make decisions on my own, never telling me what looked good and what didn't and why. But my great experience (with the Bartlett, TN office) started with a phone call to ask if they took my insurance. I was told 9 times out of 10, they didn't take Medicare based insurance, but she would be happy to check. As it turned out they did.

In July 2015 I had a contact lens exam at the Howell Mill Store in Atlanta. Dr. ** wrote a prescription that said I wore +4.25 in my left eye. I could see but always thought that it wasn't perfect. 1 year later I went to the Perimeter location for a new exam and was told that I was +4.25 in my right eye. A few weeks later I noticed the mistake and went to the Howell Mill store and showed them the 2 prescriptions and asked for a new exam to see which prescription was correct. I was told that I would have to pay for a new exam. I had been wearing contacts backwards because Dr. ** made a mistake in writing the prescription. I will never go to America's Best ever again.

This is the worst experience I've had. After 2 years my sunglasses are delaminated to the point I cannot see out of them. I went to the store I bought them (Victor, NY) and they told me it was the worst delamination they've ever seen. I take very good care of my glasses. I've been wearing my old sunglasses (about 6 years old) that have no delamination whatsoever.

I had some scratches on glasses I purchased from them not too long ago. I went back to the store to see if anything could be done. The manager said nothing could be done. He promptly offered a $320 quote for new lenses. I returned home disappointed and did a brief Google search which showed me how to fix my glasses in 5 minutes using Armour Etch (It totally worked). The manager either lied to me or was very uneducated about his profession, either of which is unacceptable. Do yourself a favor. Go to Costco for glasses. They have the price for the same quality and better service.

Pushy incompetent assistant. I purchased eyeglasses and the prescription was incorrect and they kept insisting I was not allowing enough time. Eight months later and now they are telling me I need a new exam at an additional cost. This is not fair that I have buy something that I cannot use.

Knowledge of how glasses are fitted and the materials they're made of help immensely in determining on how happy you will be with your purchase. I requested the measurement numbers for future reference since I felt these glasses fit perfectly. I did get up sold on upgrades I wanted and was willing to pay extra for like no line big focal, upgraded clearer lens material, scratch resistance along with transition darkening. The price was less than I expected for all these features in two pair of glasses that carry a one-year lens damage replacement. I've shopped at other retailers and came back to an America's Best because of their quality product, lowest prices, and outstanding customer support. If you have any issues they will bend over backwards to make it right. I know they are my go to shop for glasses.

My daughter (Melody) tried contact lenses for the first time July 2015. June 2016 my daughter told me she was about to run out of contact lenses so it was time to reorder; which I immediately called America's Best, Mays Landing, New Jersey location, and placed and paid for the lenses (mail order). At that time the young lady told me that my daughter was due for her next exam in July so after this order she would not be able to get more contact lenses until her next exam. So I said okay. I made the appointment for July 19, 2016. At that appointment my daughter's prescription changed which meant she would have new contact lenses and the lenses I just bought would take her 6 months at 2 weeks per use to finish them. I called the store to ask if I could get a credit or refund on the unused contact lenses and I was told if the box was opened, no, but I would be able to receive samples for my daughter in exchange for the unused lenses.

I recently was in Savannah Ga store on vacation and I lost my glasses. I called the nearest store to where my father lives and Richard answered the phone. He was very helpful and very educated on the process of getting new glasses. I knew I would I be paying more for my frames due to me needing bifocals. The price was 272.00 dollars for two pair which was about what I expected. His service in person was even better. He took time with me to make sure all the measurements were exact. He even recommended some new frames that would improve my scope of vision. He was so right I have never seen better! Keep up the good work Richard!

I purchased a pair of glasses with progressive lenses, anti glare, transitions and frames in November of 2015. I had great service. My glasses were great. We talked about not using paper on my lenses, always use soft clean cloth or a lens cleaning cloth, or special wipes. I don't remember being told that the lenses should always be wet when they're cleaned... That's where I went wrong.

Went for a eye exam on July 1, 2016. Picked out two pair of glasses for a free eye exam. I paid $489.95 for two pair of glasses. They talked me into having the visual field test for $15.00. So on July 12, 2016 they said my glasses were ready. I am handicapped and hard for me to walk. I went to pick up my glasses and both pair were TOTALLY blurry for distance and bifocals for reading. They said how sorry they were. They had me take another eye exam totally different from my first prescription. They put a rush on my glasses because we were going away. Went in on July 19, 2016 to pick up glasses.

I had an appointment for my bf and for my daughter. My bf went first and a lady (Tiffany) try to sell him a 15 dollars extra exam. He says "I will wait and ask my gf about it." When I arrive I said "What is it for?" And Tiffany gave me an attitude pull the papers from my hand and treat me in an ill manner. When I asked if she will dilate my daughter's eyes her response was very rude and unbelievable for a professional working face to face with a patient. All I said was "We don't need any additional buys." Even I am not sure if or not she did what she says she will for that additional 15 dollars we still get charged and later when I was paying I asked the checkout lady to ask Tiffany if or not she did the exam to my BF's eyes. They claimed she is with a patient and did not wait to ask.

Extremely professional service with no discernible wait times, polite staff, and doctor's findings were same as I have gotten at far more expensive eye care offices. The cost was well below any other eye care office I priced out (I need an exam and both glasses and contacts prescriptions). Also note that the three-year ($99) exam plan is still well below one exam cost from any other site I contacted. No pressure to purchase anything (I didn't, except for $20 addition to exam to check back of eye), and I may just go back and price out glasses! Have noticed some bad reviews on glasses from this chain and will I think about this before I order any. Definitely contacting them about the cost of my pre-packaged disposable contacts though.

I purchased 3 pairs of Ray-Ban frame glasses from the Asheville NC store with progressive lenses and "all the works" of which needless to say cost quite a lot. I had a friend that worked there at the time and felt like it was an overall good deal. Well... several weeks went by and I kept a constant headache. As I had just had the eye exam and new lenses my MD referred me to a neurologist for evaluation. Prior to going to the MD I realized that the lenses in all three pair of glasses could not get clean. There was a constant smear on the lenses which was causing the headaches. I went by the store and was told to use their cleaning supplies of which I was already and more or less brushed off.

I went to this location on 3.22.16 before leaving for a humanitarian mission trip for Africa. I needed at least one pair of contacts to take with me. They ordered the others, as I need a specialty lens. I went on my trip and I then got ill when I came home. After I recovered, I had to move a household from MI back to IN, therefore, I had a lot on my plate. Since I had been ill, I hadn't been using my contacts much, mainly my glasses. However, I finally am well and settled and it just hit me that I never have heard a thing about my contacts. And it is 6.30.16... 3 1/2 months.

America's Best Contacts and Eyeglasses in Springfield, IL willingly and knowingly takes advantage of the elderly. Their management staff are incompetent and rude. Their aggressive pricing behavior is non-transparent and misleading. I originally set my mother up with an eyeglass appointment for no-line bifocals. We were originally quoted two sets of prices: 1. two frames with standard no-line bifocals with free exam for $150, and 2. two frames with precision no-line bifocals with free exam for $250. My mother went to her appointment and she left with a bill for greater than $495.00. My mother upon leaving was quite upset with the radical revision in the originally quoted price. She left completely mystified and very upset as to how the price nearly tripled from the originally quoted amount.

Really bad experience at the Ashford Dunwoody Rd, Dunwoody, Georgia America's "Best" Contacts and Eyeglasses. I took my son in for the basic $69 exam and 2 pair of glasses. While there the doctor briefly said that if my son would like he could try on a "free trial pair" of contacts to see if he liked them. There was no mention of any extra charge to try on a "free trial pair" of contacts. After my son tried them on the contact technician named Brittani tried to charge us an extra $80!

I have recently been to this store and I had an excellent experience with them. Everything from the eye exam straight to when I picked out my frames. They were very courteous and friendly. Very helpful. I am really happy with the glasses I purchased and I have already recommended this place to my friends. I realize that most of the reviews about them are negative. However, people must remember that there are many different locations throughout the country and you must not judge the entire company based on people's bad experiences with them. What one bad experience in one store might be an excellent experience in another store.

I went to America's Best to have my eyes checked due to some blurry vision. I had an eye exam and found out I needed glasses. I was so disappointed with the doctor and his level of professionalism. The staff was great, but I will never go back there as long as that doctor is there. He made me feel like I was an other to him. He's not a nice man.

I went to America's Best in February at the suggestion of my sister. I thought getting two pair of glasses for the price of one was a great deal, considering my one pair cost me over $700. I took my granddaughter for the exam and her two pair of glasses. Seriously, her bill was $274.95 and mine was $750.95! Yes. Over a thousand dollars! That's right... a THOUSAND DOLLARS.

This was my 2nd time at this location. The first time there my son picked out 2 pair of glasses and paid 69.95 for the glasses and exam. We were very pleased and decided to go back again. He had his exam and picked out 2 pair of glasses from the section that said Men's 2 for 69.95, great, no problem. When we went over to the desk to complete the transaction the bill was 288.00 and some change, when we asked the very nice man he said they were glare free, titanium and something else.

I was seen at the Newnan, GA location on 04/25/16. When my services were completed, I wanted to pay and leave to go home. I wasn't getting any contacts nor glasses... All I wanted to do was to pay and leave. (I had an eye infection.) I was told I had to wait, until my name was called to pay. I waited and waited for thirty minutes and no one called my name. I went up front and ask the receptionist "could I pay" and was told that she wasn't set up to take a payment and that she was only the receptionist and she would have to ask her manager.

This was the first time I went to this company, but before I went I read all the fine print and thought I knew what to expect. I knew that since I wore bifocals it would be $99 for 2 pair of glasses. I was careful to pick the right frames. All was going well until the person helping me started adding things that she said "the doctor will want you to have". When I looked at all that she had added, without asking me if I even wanted them, the bill was over $200. I told her I just wanted the standard eye test. She was not happy and let me know that I was making a "BIG mistake". She said "I'll have to ask the doctor if he even wants to see you now." When I went in to have my eye exam done, the doctor was very nice but when I told him about the problems I had before seeing him, he just laughed and said she was just "over zealous at times". I wasn't pleased with my experience, nor the doctor's response to my complaint. I won't be going back.

Do NOT do business with this store! This account is long, but the short version is, they made the glasses wrong, then lied to me TWICE, did not submit the order with the new prescriptions, after a re-check, and I ended up having to wear my old glasses, which had broken apart at the bridge, for over two weeks, with nothing but duct tape holding the 2 pieces together. I am still wearing the broken glasses now! (I am very nearsighted, and can't see anything without them)

Bad customer service, I will not recommend this place. The receptionist didn't answer the questions that we wanted to know or refer us to a place so we can get information.

We used the store in Liberty, MO. I the customer service was horrible. I needed new frames and was told they would take 7-10 business days. I ordered them on May 2. On May 19 I went in and they were just unpacking them. I inquired why it took more than 10 days. The person helping me actually argued that May 2 to May 19 was 10 business days. I corrected her then she talked back to me. I don't let my children talk to me that way, I should not have been talked to like that by someone in customer service. They are rude and unknowledgeable.

I have Davis Vision. Instead of telling me to contact them myself to get an alternate ID, the clerk stated she needed my Social Security number. I reluctantly gave to her. I am sure she didn't write or type anywhere else, I watched her like a hawk. The worse thing was, she said this was the only way they could look up if I have coverage. She made me say it out loud in a crowded store. I have no issues with the ones that did the eye exams, put the glasses order in nor the fitting. Just the first person I saw. Also, if you want to file a complaint, they want your birthdate too!!! If you go there, make sure when you go, you call Davis Vision first.

Location in Turnersville, NJ: Ordered glasses on 4/27, as of 5/7 - not in store yet. 8-10 days was the promised time. When I called to check on the status, I was told that I ordered the glasses on 5/5, therefore, I need to wait 8-10 days... After speaking with 3 different staff members, the story changed: my glasses were delivered on 5/5 but did not pass quality check, so they sent them back to the lab. One of the lenses was not matching the script. Poor customer service, extensive delay in order, the price of the product not cheaper than other places. They have totally lost me as a customer!!!

What was free or included in the exam is no longer. The 3rd test was included at my last optician but here they charge $15. The sales person couldn't get it that this was my first time there. 3 times I told him. And please don't pick at your nose in front of me. No discount with insurance and my insurance has a $10 copay. One year supply of Air optix cost $154. Last year I paid half that in Wisconsin.

I went for my first ever eyeglass appointment as my drug store readers were no longer effective. I chose America's Best because of the $69 special I kept seeing advertised. They did a bait and switch on me and my final bill was $342.00 for two pair. It was expensive, but I had to be able to read so I sucked it up and paid the bill. I am writing this review because the quality of the glasses that they gave me are worse than readers I have purchased from drug stores, even Dollar Tree. Yes, Dollar Tree. Save yourself a lot of money and aggravation and go to another optometry store, or even Dollar Tree. You will still be better off than the junk that you get from these people. I am a Registered Nurse and tell every one of my patients, peers, friends, families, and everyone I come in contact with what junk these people sell. Never mind the bait and switch.

Went into the Orem, UT store today because of their advertisement of two glasses for $69. Buyer beware! You are being scammed and will not come away with two pairs of glasses for $69. After the eye exam, which they will generously include with the purchase of two pairs of glasses, you will be presented with a final bill of $250 - $350. My recommendation is to run away from this store and go to a reputable business that does not employ bait-and-switch or false advertising to lure people in.

A few days ago I called to see if my glasses were ready. They were but the problem was they I received the wrong prescription. And then the assistant manager goes to ask me if I was sure I had ordered the wrong ones. I stated to her, "Really, why would I order 2 of the computer glasses which by the way were awesome but they were not what I wanted. I wanted my glasses so I could see far and close." Now all that said, they stated they would correct the issue but I had to wait for 2 or 3 weeks to get them. REALLY? I went there because I believed it was a great place and by the way the Doctor was very professional. It was the staff that was not. What can one do when they make the mistake and I have to pay the price of 2 to 3 weeks for them to arrive? Aye Aye...

They advertise that the eye exam is free when you purchase 2 pairs of glasses for $69 dollars but that is only if you have a single rx. Everything is extra, even to have your eyes dilated, is extra. The cost of one pair of glasses for me was 300.00 dollars. I was not impressed.

Despite the advertising of two pairs for $69.95 my tab came to just over $300. Immediately one pair had to be remade and months later remade once again. The quality of the optics seems to degrade quickly over time. I have a pair of bifocals that are plain glass in the top with prescription in the bottom. In theory I should be able to see objects as well through the clear area as without glasses. I find that after just a few months the clear area becomes distorted and I see things better without the glasses. I use the cleaning cloth supplied by them. I know that I can make a warranty claim, but each time my glasses are sent off for 10 days to 2 weeks and I am without glasses.

Went for eye exam. Wasn't expecting 2 for 69.00 deal cause I had already read fine print. However I wasn't expecting to pay over 300.00, but I could deal with that due to fact that I needed bifocals, however I do believe I could of got better deal elsewhere... however the customer service is another story. When picking up glasses, they were just handed to me and walked away, came back to put case and wipe down on table and didn't even ask if glasses fitted ok... obvious they didn't want to be bothered. This is the America's Best in Chesapeake Virginia.

Not welcoming, no one ask if we needed help. Finally when I found a frame, sales associate showed poor people skills, focused on selling more than meeting my needs and budget, pointed out several times how bad my current glasses were, showed no empathy, explain store policies in a very arrogant way. I understand that we came in within the last 90 minutes to closing, I felt like associates were more worry about cleaning picking up to close store than my needs. ABC and E in Pineville NC may be the best value, but the worst customer service.

Their prices not what they say they are. You will not walk out with any $69.99 glasses. I was overcharged. When calling the manager Lenny, I held on at least 15 minutes at a time. After the 3rd call back I was hung up on three times. Getting your money like pulling teeth! I should have check the reviews before I went. Today's date April 13, 2016. They don't care about the customers.

I went to America's Best today to find out information about their glasses. First of all I walked in and no one even spoke to me or looked at me as a matter of fact. Lol I'm looking at the glasses and still no one has approached me or asked if I needed help... Really??? Very unprofessional so I'm supposed to get your attention to ask you about information to give you my money??! Hell no. You will not get a penny from me or anyone I know... I will spread the word to make sure that no one gives you business... You guys a JOKE!!!

I purchased 2 pair of kids glasses for my son. Because his vision is not that great, he wears them all the time. The first pair had an issue with the arm on the frame twisting within the first week. While they had them to fix them, he wore the second pair and the frame broke in half on the 2nd day! Of course they wouldn't fix them. Several weeks later the first pair developed a crack inside the lens which distorted his view.

They do not care about customer satisfaction. My mom bought glasses from this place. The frame was loose and the lens was coming out so she took them back to this store and they only tightened them, which is fine. Then recently it became loose again so she took them back and they said that they will only tightened them because the warranty only covers a replacement one time and that she already used it. My mom told them that she never got them replaced to begin with; they only tightened the frame in the previous visit. And they told her that their records show that they were replaced, not just tightened. So there are obviously liars in this store and no one else seems to care. I have also bought glasses from America's Best before and their promotion of '2 pairs for $69.95' is NOT accurate. There are too many hidden fees. I ended up paying over $300 for 2 pairs. We will not be buying from this place ever again.

The glasses ARE NOT two pair for $69.00. I went in to get only what was advertised. No extras. There were hidden costs. My bill came to $255.00, mind you I got no extras. They charged for lenses. How are you going to have glasses without lenses? I would not recommend their business, their advertisement is not the truth.

Buy one get one for free -- I went in your store on Saturday April 2, 2016. I picked out eyeglasses and sunglasses. I was told the package of $218.00. I went into the store Wednesday for my exam. After the exam the customer service agent quoted me $504.00 because of my script and the type of lenses, then she quoted me a few more prices. The final amount was $322.00. This amount was over my budget because of what I was told on Saturday. I was upset and disappointed about today because I wanted, and needed a new pair of eyeglasses. I will never frequent your business again. I will never recommend your business to anyone I know, also I will deter anyone from buying eyeglasses from you. I felt like this was a bait and switch scheme.

My eyes are pretty bad and my glasses snapped in two. I took my 560.00 progressive lenses in and explained the emergency of my need. I have chronic severe disabling migraines and can't be without my glasses at any time. My vision is pretty severe in the minus -6.00 with a plus 300 bifocal. The girl running the front actually KNEW LESS than I do (I'm a former optician) about ANYTHING optical. She ended up BREAKING my lense!!! And no apology. Nothing. Proceeded to tell me my lense was ancient. (It is less than a year!!!) Never offered any compensation, nothing... not even an apology! Further tried to charge me 399.00 for a 7.00 lense... no frame. What!?? Please be careful of this scam business!!!

I went to their location in Springdale, Ohio on March 12, 2016 and my eye appointment went fine. I picked out my two pairs of glasses that I really like and was told that my order would be in within 7-10 days. I was told I would receive a phone call once both pair were there. I said ok fine. I received a call on March 21, 2016 stating my glasses were ready. I couldn't go pick them up at the time because I had been running a 102.9 temperature since Saturday of the following week and was sick for entire rest of the week. I figured I would pick them up on Saturday. Well boy was I wrong.

Norfolk, VA location in Janaf off of Military Hwy. First visited this location back in DEC of 2015. I believe that day was my warning to just LEAVE due to the 3HOUR WAIT of going to 3 waiting areas!!! They LOST MY CHART. Still haven't found it & it's 03/25/2016. They became hostile when I asked for my money back. But I'm getting my money back & never looking back with them. RUN.

They lost 1 son's appt. Second son go get eye exam in Jan. 2016 which took hrs to complete. Paid for 1 pair of glasses. Called 10 times after 2 wks and was told the glasses weren't in. Now it's March 17th and they finally said they lost his order. Rip off.

Here in Atlanta, on Northside Drive, they are not a great company. I have Humana Vision Insurance and they refused to even look at my card. I asked why, and they said that they don't take many insurances. They do take govt. insurances. Waited 4 hours for a doctor to see me. He was nice, but the staff is badly trained, cliquish, rather immature employees. And a bit rude. Would not use this company again. The second pair of glasses (driving glasses) were unusable. Made me dizzy and that is not good driving.

The lack of quality control seems to be happening a lot. I bought new frames and lenses with all the bells and whistles. Over $500. When I called to see if they were in I was told yes so I went in and then was told no but they searched and found them. They said "here let us do a 10 point check on them" which was only to lay them down to see if ear piece was level then took my credit card. Put glasses on me and I asked for nose piece adjustment which was done. When I got home I was looking at them and felt a sharp piece at bottom of frame. It was the fishing line that was cut and sticking out.

I'm sorry some of you had problems at some of the America's Best eyeglass companies. I however had no problems whatsoever. I had my exam and the doctor gave me my prescription, so they called my name for me to try my glasses on. The guy said that the Dr. recommends thinner lenses and anti-scratch coating. He said it was a little more, and I told him no thanks. Not one single time did I get pressured into buying something extra on my glasses. The guy was very professional and courteous.

I have used America's Best before without issue. On this occasion I paid $45 for an eye exam. Picked out my frames, and my order came to $280.95. I waited 8 days and decided to call and check on my order. I was told it was cancelled and that I had been refunded the money. This was not true. After being on hold a woman came back and said they were waiting on the second pair of glasses and they would be able to be picked up on March 10th. I went today to pick up my glasses and once again was told that I had cancelled my order and had been refunded my money. The woman finally went thru and found my order. I only received 1 pair of glasses. I was told twice that I would receive 2 pairs of glasses. They advertise that! I left with only 1 pair of glasses and no explanation and a really sick feeling of being misled and ripped off.

The store and the staff were great. No problems. It's amazing though that they can get away with advertising 2 pair of bifocals for 99.95. I figured there would be extra charges in the end but I didn't think there would be 600.00 of charges that they weren't advertising that I would get hit with. I would rather them be upfront with how much stuff is really going to be. This bait and switch always makes me feel like I've been ripped off.

My appointment was at 1:15. I left at almost 4 o'clock. They put me in the room to try on contacts and forgot about me. The female manager came in the room numerous times and didn't even acknowledge I was sitting there. When I finally said who's gonna wait on me, the guy went "I was wondering the same thing". Turns out the Dr. put my chart on the counter while he went to lunch and not in the slot. I asked to speak with the store manager and she didn't even come in the room. After I go back tomorrow and get my contacts and glasses I will never come back to America's Best Homewood or any other location for that matter. They are a bunch of unprofessional people.

My appointment was at 3 pm. Arrived at 230 pm. Did not leave store until 530 pm and that was with my subscription only! NO GLASSES!!! Three hours to see a doctor and have tests done. The doctor was very good! It is totally obvious the employees including the doctors and staff are entirely overworked and over-scheduled. I heard several employees say they were told to schedule a certain amount and that is what they had to do. The wait is just inexcusable. The phone rang and rang with no one answering the calls so that added to the stress of waiting 3 hours also. While waiting patiently I could hear one customer after another complaining and complaining with some just walking out. Please do yourself a favor and don't waste your time!!

I had three bad experiences being those were my first appointments. I had to wait 3 hours before they told me they lost my chart, for a appointment. When they found I still waited another hour. My initial appointment I waited 4 hours also. Lastly I called to find out if my lenses in glasses were ready after waiting two and half weeks. As I ask for refund they gave me my contacts and told me to give them time to find my glasses. So I did. The next day I called to see if they found them. They kept me on hold for twenty mins. I hung up. Called back, she put me on hold for another 10 mins to say "yea we have them". I said "I'm on my way to pick them up". She say in a nice, nasty manner "we're closed". I will never spend my money with America's Best. I recommend no one else does unless you have four hours to waste and you want to give away your money.

I go in for an eye exam, get through everything, all the paperwork, the whole process. Once it's time to pay and do billing I have my own frames. I wanted my lenses put in my designer eyeglasses. They were going to charge me $400 to put my lenses in my eyeglasses but wanted me to sign a waiver saying that for my designer glasses if they break them then they I have to pick out a pair $60 frame from off of their window. No responsibility whatsoever for their work.

I purchased two pair of glasses. One pair was fine. The other saw double in one lens. Was told to take them home and wear them for a week.

Went in to get the special for $69.00. Well that wasn't happening. First I was asked to pay a extra $15.00 for my eye exam. When I asked if I had to have this exam she said yes. Already there didn't want to leave and go somewhere else. After the eye exam, went and picked out some frames in the $69.00 deal. By the time they added up everything I owed almost $300.00 for a special that should have cost $69.00. Asked why, the lady said that the doctor recommend special lens that I had to buy which were more expensive. Told her I was only going to pay for the exam which was $60.00.

After reviewing various America's Best locations and not finding anything that indicated there were any issues at stores situated near to the Miami International Airport, an appointment was made at 3144 North Miami Avenue, Miami FL, 33127 for an eye examination. Upon my family's arrival at the airport, we proceeded to this location for the appointment and parked the vehicle given to us by the rental company in the car park of America's Best mere feet away from their front door. Within an hour of our arrival there, our vehicle was broken into and our luggage was stolen. Our luggage contained our passports, visas, laptops, cell phones, credit cards, etc. As we had not yet arrived at our final destination these documents were stashed in our carry on pieces as we did not expect to have stayed more than half hour at America's Best.

The $69 for two pair is a scam. I ended up paying over $500 for two pair of progressive Bifocals. They tell you the Dr recommends exams you don't need and have to pay for an additional goodies for your glasses like anti-glare scratch/Shatter resistant lenses. If you pay $69 for two pair, that's just the frames. The "Suggestive Sales" technique will get you in the end because it sales driven. This is false advertising and unethical practices by selling you added services you don't need. I will never recommend this place to anyone. STAY AWAY unless you want to spend over $500.

Jennifer is the manager of this store, her assistant manager is Yolanda. These 2 are the most ignorant and rude people you will ever meet. They screwed up my wife's glasses twice. As of today, she still has no glasses but they've had my money for about a month. What was supposed to take 1 week has taken about a month so far with no end in sight (pun accidental). If you go to this store you deserve what you get. You have been warned. I wish someone warned me before I did business with these ignorant people.

I've read all the negative comments on here, but I had nothing but good results. I went to the Annapolis, MD location. The staff was great. Friendly and helpful. I had the eye exam, ordered a pair of progressives and a pair of single vision sunglasses. Got the eye exam and both pair of glasses for under 200 dollars. I had them in 5 days. I was able to adjust almost before I was out the door. Everything seems to be dead on. (Prescription, size, etc) Maybe I'm new at this (wearing glasses) but I couldn't ask for better service. I would recommend this location to anyone.

The first salesperson immediately tried to upgrade me to more expensive frames and tints (hundreds of dollars more) and when I declined he sent me to the second salesman. This one told me the lenses might pop out of the frames and I should get thinner ones. ($100) When I declined he suggest plastic frames and there were only 2 kinds of big, ugly black or white ones available for that price. So their $69 a pair frame selection is extremely limited. The wire ones are all small and basically look the same. Only 2 colored frames. I saw 4 clients pay and it was always in the $300 range. Interestingly you cannot leave comments or reviews on their website.

On Tuesday February 2, I went to pick up two pair of glasses I ordered, first of all they said someone called me regarding coming in to get my glasses. This was a outright lie, I never received a call or miss a call from America's Best. When I arrived at their Office, the young lady could not find my order, even though when I called she said my glasses were waiting for me. It took her a while, but when she found it, one pair was mine and the other pair was not mine. I said, "I did not order these pair of glasses," she said "Let me check," so she check again and there was a single pair in another drawer, which was exactly like the first pair.

I went to "America's Best" to get an updated prescription for my contact lenses. I use Acuvue Oasys. I found out after the exam that they don't carry that brand, they have to special order them. They gave me a trial pair of lenses that were not comfortable. I told them "no thanks, I'll just take my prescription and be on my way." They wouldn't give me my prescription because they said I need to go through the "fitting" process.

I went there to buy a pair of glasses. I saw a sign that said one pair of frames and lenses with these modifications cost $169. I told them that's what I wanted to buy. They said "O.K.". They rang it up and to my surprise the total was $343. Is that even legal?

My mother to America's Best this morning in Rockville, Maryland because they advertise $69.for two COMPLETE pair of glasses including the eye exam. It was not until AFTER the eye exam, that my mom was informed the prescription she had would not qualify for the deal. In addition, they said the deal was only for the lenses and NOT the frames and that the type of lenses she would require would cost her about $200 for each pair. Since she did NOT get the eyeglasses as at that price because they were way more than she could afford, she was charged $60 for very quick eye exam and then was told that she should go get an eye exam from a qualified ophthalmologist. I believe that they should not have charged her for an eye exam that was not in depth and that should have been free if she had been able to get her two COMPLETE pairs of glasses for $69 as she had intended.

America's Best advertises $69.** for two pair of glasses including the eye exam. After the eye exam, was informed the prescription length too strong to qualify for the deal. Charged $79 for the exam and glasses and contacts would cost extra ($200 more for contacts). Their ads should state the deal is for "some prescriptions".

Six months after buying my glasses, the lenses got stress cracks in them. America's Best admitted I had defective lenses and had a new pair made. Seven months after getting the second pair the same exact stress cracks appeared again. America's Best refused to do anything about this, despite the fact that these stress cracks are a result of poor manufacturing. They stated that although I was sold a one year warranty, and the second pair of glasses were only seven months old, the original date of purchase was over a year ago and therefore not covered. They found it perfectly acceptable to sell me eyeglasses that cost several hundred dollars that would only last a few months. They told me my recourse was to buy yet another pair of glasses or buy new lenses. There is absolutely no way I will spend another cent at America's Best ever again. They should be called America's Worst.

I think this should be the name of this terrible company: AMERICA'S WORST. They advertise you get two pairs of glasses for $69. And the ad even mentions that you have to 'hurry, sales end soon'. Hypocrites! They've been doing this for a long time already. How come sales will end soon? That's a straightforward big lie!!! You end up paying more than $500 dollars depending on the frame you choose. The ones advertised for $69 are terribly ugly. They know you will never buy them so you end up paying way much more than $69. Please don't fall for this. I would never ever recommend this store. LIARS!

False advertisement for contacts. No one in the store is anywhere near professional, even the Dr. Everyone has astigmatism just so you have to pay prices. No one not even management knows what's going on. It was hell dealing with these people. Walked out upset and paid over 100.00 for exam, again false advertisement. Never again and I paid extra 20 for next two years free. Hmm Hate to see how I will get screwed then. Now I have to order glasses and contacts elsewhere. All I wanted was what they advertised, contacts 13.99. They said no I have to order $91.

I have worn glasses for over 20 years. I wanted a pair of transitions. My husband bought me a gift certificate for an eye exam and two pairs of glasses with one being transitions. The sales clerk told him that would cost 170.00. I got the exam and they told me I didn't need glasses. They charged me $60.00 for the eye exam and refused to give me any of my money back saying the gift certificate was nonrefundable. Well they also stated the eye exam was free but I got charged for that.

What started as a normal Sunday visit for an eye exam and glasses quickly turned into a visit from hell! We called ahead to make an appointment and were informed by one of the associates that the eye exam for contacts (along with the normally free glasses exam) would be free if we said that we were buying two pairs of glasses when we entered. Because of this, we bypassed all the closer businesses and made the trip out from Novi to this specific Livonia location.

Very irresponsible. They send out your glasses, they forget to put new lenses in (under warranty). Send them out again, they forget to add the progressive. Get them back and they overheated one lens (blurry). Finally got them right. So I sent in my other pair (still under warranty) to get new lenses, get them back and the idiots only replaced one lens. So I brought it to their attention and they said "oh your warranty expired (while it was in their possession) - it's not covered, you have to buy a new pair." Too good to be true, it usually is. Everything today is GARBAGE.

Went to America's Best. They had the 79.00 contact examine then doctor tells me to pick out glasses so the sign said 69.99 for 2 pairs of glasses. They tried to sock me with 300.00 for one pair of glasses. I said, "No." She said she could get it down to two. They didn't even have the contacts so I paid 94.00 and walked out with nothing. I am a middle class American that makes 8.00 an hour. I felt cheated.

Terrible service all around. My old glasses are far better than the new ones. A bad waste of my time and money. A good example of mass production though, I was surprised at the blatant horrible customer service in my own hometown!

I went in to America's Best for their 2 pair of bifocals deal. The price was pretty much where I expected it to be with the Transitions added to the lenses. I paid $255 for both pairs - one of them with Transitions and both bifocals. The problem is that they only have these ridiculous short frames instead of larger ones and they do not size them at all. Neither the width of the front piece nor the ear pieces have a size. That is just idiotic as there are so many different head sizes for people.

Purchased two set of glasses for son and I. Within 36 hours two broken arms on his and mine while the glass in mine floated around in the frame. Got a shrug of the shoulder who cares from ABE employee in St. Peters, MO. Checked Prescription and found one of his was weaker than other.

Purchased 2 pair of glasses and paid for the eye exam $209.00. I lost one pair of the glasses and started to use the additional pair of glasses and was unable to see with them. I went in to General Vision for new glasses. I could not see as well with the glasses from General Vision. The General Vision optometrist said she gave me my new glasses depending on the prescription in the (America's Best) old glasses.

Glasses were 2 for a certain price. When told I wear unlined bifocals price went to 296. Picked cheap frames and 1 for $10 more so should have been $306. Wrong... they charged me $411.95. When I asked about this was told they charged more for the lenses. Will never ever go there again, they are nothing but cons.

Going for a eye exam the first thing the lady said was I need to paid 15 dollars more for the full exam, first red flag. I went with it, looking for the 2 for 69 dollars. I picked the frames - my total was 495 for one, 689 for two. I said I had 130. So she got it down to two hundred, so why did I pay another 143??? I was told the 145 was for the second pair of glasses, and my first glasses were paid for!!! Never again!!!

Went in on 9/13/15. Waited for weeks for a promised phone call. Finally, I called them. They had not updated my phone number as requested. Got to store to pick-up. Store ordered wrong lens. Now 11/20/15 when I was able to pick up. I questioned the RX. They advised that even though my RX read -3.75 + 2.50d that the lens they gave me that read -3.75 were the same thing. I checked, they were not. Called store, was told "I don't know what to tell you, I came in the middle of this." Also, I was told they were giving me a free box for my troubles, but when I checked price online compared to what I paid, I realized the box was not free. I am now waiting to hear from their customer service.

I never expected my glasses to cost $69 knowing that I wanted progressive transition glasses with all the bells and whistles. However I did expect the glasses to be accurately made and was very disappointed when the glasses that I received after 2 weeks we're not usable. When I went back into the store, the individual who assisted me on my second visit immediately noted that the order has been placed incorrectly by the first individual that I worked with. I realize in retrospect that it would have been very helpful if when I hit picked up with the glasses up, someone had taken a few minutes to help me try them out and make sure that they were accurately made. Now I have to wait another two weeks for them to remake the glasses and keep my fingers crossed that they do it right this time.

Bait and switch is a understatement. I've paid less for my first car.

Well first of all you should ask America's to be fair and accurate! I go to help my friend get glasses on the pretense of 69.00 dollars for two pair of glasses and this is where I find that they are false advertising and then bait and switch. Now after the eye exam we are informed the total will be almost 400.00 dollars to get lenses that don't look like the bottom of a coke bottle. I complain and they do some hocus pocus b.s. and they reduce the price to about 165.00 dollars for one pair of glasses and stupidly I paid it.

America's Best really disappointed me. I've been going there for a few years because they have fairly decent prices. I unfortunately lost my sunglasses, which is not unusual for me, and they were prescription glasses. Yesterday I took some of my valuable time to go in and order a pair. I was told that I had to get an eye exam. I asked why and this person said that it was the law. I said, "You're crazy". I said, "I'm a physician". I said no one can mandate that you get medical exams except in a very special conditions.

The guy that was suppose to help me pick out my glasses was rude, rushed & just plain nasty!! He did not try to help me in any way be able to purchase the two pair that I wanted. I have excellent insurance & was not trying to get the cheap ones! I was buying reading & sunglasses! In the end I walked out, totally upset!!! I had driven an hour to get there.The reason I drove the distance is because I had a great experience there two years before. Never again! When I got to the car I was so upset. I called their corporate office which did nothing but hear my complaint!

Expressed to them how uncomfortable I am with lenses that give my eyes the "half dollar" look. They recommended Veri Lite lenses and after I paid over $200 for new glasses & got them back, there was absolutely no difference in my appearance. None!!! Only gave me an "I'm sorry."

Eye exam was rushed, therefore inaccurate because the optician was 30 minutes late getting to work. He was of Indian or Pakistani descent and had a condescending attitude. Service was terrible, incompetent employees, false advertising, bait & switch. They need to get sued, maybe then they'll straighten up.

I recently purchased 2 pair of glasses with scratch and impact resistant. Upon normal wear during the first week one pair had received damage to lens. A few weeks later I was wearing the pair I decided to wear for casual wear and went to clean them and they were scratched. I have taken care of the glasses just as they have instructed with spray and glasses cloths. Very disappointed that I paid over three hundred dollars for extra protection for such poor quality glasses. Go somewhere else.

The doctor I saw I liked very much. I have seen her twice. I totally have no complaints about her. Once you get to purchasing the glasses and contacts that is another subject! They keep adding up the prices for each thing you need and they never showed me any glasses for $69 dollars, but they said I would get the deal since I was buying contacts and glasses. Then I had to join a club to get the deal also - still I got no deal. It cost me over $500 and I had to pay for my contacts separately with my club discount. When I complained about the price of the contacts noting that Walmart had them cheaper they dropped the price a few dollars. So if you expect to get a deal there you are wrong. If you just want a vision check that is fine but don't buy your glasses or contacts there. This was in NC.

I went to the Wildwood store in Homewood Al yesterday and could not have received better service anywhere. Shane (store manager) and Dr. Elizabeth ** both went well above and beyond to ensure excellent service. Also, thank you Sharon.

Been a customer of ABE for over 25 years in Marietta, GA and was very happy with the product price and service. Recently moved south and went to the Tallahassee store which was an hour from my house. First the optometrist wrote my prescription wrong after telling me I needed bifocals which turns out I didn't. My $69.95 glasses turned into $500 of which they return $149 of but still way overpriced. It took 6 trips back to the store before I FINALLY received my glasses with the correct prescription. Within a week of wearing my new glasses they had a stress fracture all the way across one lens. Their solution was for me to drive back there so they can see it for themselves in order for me to get a new one. I refused to make that trip again and all but demanded they order me another lens. They did do as I required but very begrudgingly.

I purchased two pairs of glasses, initial visit was ok. Pick up took almost an hour, the man couldn't find my glasses, couldn't clean them of his fingerprints. I said they were a little fuzzy, he said, "You have to adjust." A week later I am still having trouble adjusting. I go back to the store to be told I could pay for a UPGRADE as I hit the wrong size glasses to accommodate bifocals. WTF. So I can wait an hour for Tina the manager or come back. Again I ask WTF?

My mom's glasses have not come in yet. We call and are told they will call us back. No calls back ever!!! Lousy service.

I hadn't been to the eye doctor for about 4 years and really wanted to start wearing contacts again. I loved wearing contacts so now that I am without Vision insurance since I retired, I thought I would take a chance on America's Best. That is a misnomer if I ever heard one. When I first went in everything was great. I ordered some glasses and contacts. The contacts came in first and so I went in to pick them up and booked a follow up appointment. I didn't notice it but on the card they gave me to remind me was that same date. I thought "oh well" and went in for my appointment.

My mom and I went to American Best in Greenville SC on Haywood Road in June (2015). We paid $400. We gave them our glasses from another eye company to put new lenses in them. We waited two weeks and didn't hear from the American Best company. I call to see if our eyewear was ready. Leslie ** former manager now located in Spartanburg American Best told me that mines was sent back and will not be ready for another two weeks, but my mom's have been back for days. I went with my mom to pick hers up and ask Leslie for a refund on mines since I told her I needed mines back in a timely manner for job purpose. They gave my mom hers (which was someone else glasses) which fell apart.

My young daughter received glasses from the King of Prussia PA store. We worked with Matt and he was truly outstanding. He was patient and kind as he explained her options and fitted her for glasses. A few weeks later we returned for repairs because she was hit with a soccer ball and the glasses were damaged. Matt again took care of us, and even stayed over past his closing time to finish the job. He was able to repair her glasses while we waited, and I was certain they were not salvageable! But he was able to fix them and we were able to go on vacation with working glasses. Matt was extremely professional, skilled, and patient. Our family will buy all of our glasses from this store from now on.

Horrible! Avoid America's Best at all costs. They are absolutely horrible. They prescribed me progressive lens that I did not need (simply because they cost much, much more than regular lenses). The prescription was wrong -- I had one from a different optometrist before the appointment and another one after the appointment and the one from America's Best was incorrect. I spoke with the store manager, and their corporate offices, and they both refused to fix the issue because more than a month had lapsed between writing the incorrect prescription and me complaining about it. This place could care less about providing quality service. It is ONLY concerned with $$$ and maximizing their profits. NEVER go here.

Rude staff, waited 45 minutes when I was first customer there and only customer whole time as soon as they opened. They sent me out the door with someone else's prescription contacts and were rude when I had to come back and exchange for right ones. Absolutely disgusted with this place. Would never recommend to anyone.

These scammers opened up a store across the street from where I live and were running ads touting their "two for $39.95" special. I fell for it. Set up the appointment and went in for my exam. Before I ever saw the optometrist. I had the tech give me the test where I have to look and see the house on the hill come in focus, then they tried the air-puff glaucoma test (I hate it, rather have the Goldmann's tonometer instead). I get talked into the Vision Field Test because they see on my form that I have high blood pressure. I don't pass it and I get told that could be a serious problem.

This review is specifically about the Colonial Heights, Va. store. I did not even get as far as having my eye appointment or ordering contacts; this review is about the chaos taking place in the store and the complete lack of professionalism exhibited by the manager on duty Saturday, October 17th 2015. When I entered the store, there were about 4-5 customers with family members waiting. At least 2 employees were up front, and one man waiting was getting agitated and began cussing loud enough that all could hear, including the children. After standing 7 minutes with no acknowledgement that I was there (two employees were helping other clients) I moved toward the back to get away from the cussing.

I'm not one to take time to do these things, but I think the public should know about this business. I made an appointment for an exam and 2 pairs of glasses for $69.95. I think they worded the deal, "2 glasses with a free exam for $69.95". Now, I have regular lenses, nothing special. I picked out my 2 frames under the "$69.95" shelf, and sat down to go over everything and to pay. Now, I know I would have to pay a little more because I got sunglasses and that needed a tint, plus my regular glasses needed anti-glare. I'm thinking, maybe $125? $150? That's fair, right? I'm not looking to get a free ride, people need to get paid. No... they charged me $215.95 PLUS the $45 exam fee!!! FALSE ADVERTISING!

I would like to congratulations for the best customer service I received. I order my glasses and within a week the glasses arrived. It was fitted and the glasses were cleaned. Everyone was so helpful and kind. If you're looking for a great pair of glasses go here. Store 82 Ave, Portland Oregon.